Purchases & Returns
All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.
- 219 Topics
- 856 Replies
I know there’s no Pixel 5 left online, but does Koodo have any sort of inventory management for their stores?I assume since most places seem like franchises Koodo sells them the inventory, but I was just curious.I’d love to get a Pixel 5 on a tab if I could, rather than pay upfront. I have no need for the Pixel 6.Do some stores carry pre-owned or is that only the website here?Any advice would be appreciated. I am serious enough about wanting the Pixel 5 over the 6, that I would likely buy a 5 paying all upfront than getting the 6 on a tab.
I’m trying to order a new phone and start a new plan online and every time I get to the verification step I’m told that their systems can’t process my transaction at this time. I’ve tried several times both on my phone’s browser and on my laptop with the same result. This happens each time after I’ve entered the verification code that was texted to me. im frustrated with the lack of customer support and think it’s criminal that Koodo is doing everything possible to discourage me from dealing with a living person either in a store or by phone.
Purchased a iPhone XS max ‘like new’ CPO in mid September for son off the website. Worked well but shut off 2 separate times during first 3-4 weeks, both times when battery level was ~10%; figured that this was due to low battery level thus advised son to charge phone daily to avoid same issue. Same ‘shut off’ continued to happen until last week when phone cannot stay on at all.Called Koodo online and were referred to Apple customer service who when contacted said that since the phone was bought through Koodo, that the warranty was with them (note that the phone came with a 1 year warranty by koodo). Proceeded to contact Koodo via call back & Twitter who advised us to go to Telus store. On Nov 4, we did go to store located in Place Vertu shopping center whose rep stated that they do not have a technician to repair/look at phones. He suggested going to kiosk in same mall and asking the rep there; that was done as well. The rep called his manager who phoned Koodo customer servi
I left a message in a previous thread with the same issue but I guess I got left out so I am reviving this.I contacted Koodo after 2 weeks because I didn’t receive my SIM card, the rep on the phone suggested I wait another 5 days due to delays caused by COVID. It’s now 4 weeks I still haven’t received my SIM card. The rep suggested I go in-store and buy a SIM card and then call Customer Service to get a refund. However with the luck I am having trying to get answers, I highly doubt, I’d get a refund. At the moment, Koodo is charging me a service and probably the penalty for not paying the monthly bill for something that I do not own.“Robert T” and “Attila Koodo” please fix this immediately or anyone else who works at Koodo that isn’t an automated message.Thanks
I ordered a phone online and paid for it, my order was then cancelled a couple weeks later due to Koodo not receiving their shipment of phones. The communication I received said my bank had been sent the refund but I still do not see a refund and it has been a week. Just wondering how long refunds typically take to process.
I currently have an iPhone 6s, but I am planning to buy a new iPhone (maybe an 11 or 12) by the end of the year. I am also planning to buy the phone at an Apple store instead of going to my local Koodo retailer because I don’t know if buying at Koodo will change my plan. So I wanted to ask: if I were to just buy a new iPhone at an Apple store and not Koodo, will I be able to just switch out my SIM card with no problem? Will I also be able to keep my current plan if I were to just get a new phone? Thanks.
So, I’ll be going into the MobileShop at SuperStore this week to get a new phone. The phone will be tied to a phone number that is my daughers and it will be a birthday gift for her.My question is, will she receive a text message on her phone after I get the new phone to say a new phone was purchased?I would like it to be a surprise and hoping it won’t be given away.
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