Purchases & Returns
All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.
- 226 Topics
- 730 Replies
Hi, I just bought a new phone and plan (online) for my partner as a new added line. I originally thought this meant she would be given a phone number completely different to mine, but I’m now wondering if I was wrong? I selected “give me a new number” when purchasing the phone.. does this mean my existing phone number will change, or is it just that she will be getting her own?
Hi,I made a credit card and it is on process now, so I don't know CVV and expiry date yet(only can check card number on my banking app). I really want to buy a phone and phone plan promotion before Jan 4th (promo end). Is there any way to do this?I talked with an agent from my bank, but they didn’t allow me to have those info over the phone, because it is dangerous.
I bought an iPhone 12 with free airpods during the winter sale. Koodo says that airpods apply only to “new activations” but this language is different than “new customer” that they use in other writing. If I am an existing customer and buying a new phone with a new plan, does that constitute a new activation?
I purchased the S20 FE 5G on Wednesday after recently seeing the price drop from $25/20 w/ tab plus to $15. As many carriers have had their BF deals on for awhile now, I (wrongfully) assumed this is the lowest it would go. I look today and see that the phone is now priced at $10 w/ tab plus. Is Koodo capable of changing me to the new price over the phone or do they not do that?Alternatively, if I returned the phone and bought it at the new price would that work?At a difference of $120 I don’t mind returning and rebuyingThanks for any input
Hi all, I’ll admit I made a mistake and bought two pre-certified phones under my individual Koodo account instead of buying the second under my Fiance’s Koodo account (I did this back in 2019 with no extra fee and I thought this would be the same).This left me being charged with a few hundred in the tab bonus payout fee. My primary option that I currently have is to return the phone within the 30day period and repurchase it under my Fiance’s account. The problem with this is extra shipping costs, delays AND its no longer listed on the webstore.Because of this I decided to call Koodo but they essentially told me to shove it and pay the few extra hundred dollars and for next time to read the fine print because clearly I'm the idiot. (Despite my current option of voiding this all entirely by a return). Ultimately I want to keep this phone and void the fee I was charged. I know I bought it under the wrong Koodo account and I made the mistake but we want to correct this with them. Has anyon
I know there’s no Pixel 5 left online, but does Koodo have any sort of inventory management for their stores?I assume since most places seem like franchises Koodo sells them the inventory, but I was just curious.I’d love to get a Pixel 5 on a tab if I could, rather than pay upfront. I have no need for the Pixel 6.Do some stores carry pre-owned or is that only the website here?Any advice would be appreciated. I am serious enough about wanting the Pixel 5 over the 6, that I would likely buy a 5 paying all upfront than getting the 6 on a tab.
I’m trying to order a new phone and start a new plan online and every time I get to the verification step I’m told that their systems can’t process my transaction at this time. I’ve tried several times both on my phone’s browser and on my laptop with the same result. This happens each time after I’ve entered the verification code that was texted to me. im frustrated with the lack of customer support and think it’s criminal that Koodo is doing everything possible to discourage me from dealing with a living person either in a store or by phone.
I left a message in a previous thread with the same issue but I guess I got left out so I am reviving this.I contacted Koodo after 2 weeks because I didn’t receive my SIM card, the rep on the phone suggested I wait another 5 days due to delays caused by COVID. It’s now 4 weeks I still haven’t received my SIM card. The rep suggested I go in-store and buy a SIM card and then call Customer Service to get a refund. However with the luck I am having trying to get answers, I highly doubt, I’d get a refund. At the moment, Koodo is charging me a service and probably the penalty for not paying the monthly bill for something that I do not own.“Robert T” and “Attila Koodo” please fix this immediately or anyone else who works at Koodo that isn’t an automated message.Thanks
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.