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EddeeBeginner

asked in Billing & Payments

Can I create/have 2 accounts for 2 separate numbers ?

I’m a monthly post-paid Koodo customer. I have another number with another company that I’d like to move to Koodo. But I would strongly prefer to have 2 separate accounts / bills for these 2 numbers. Can that be done ?

2 hours ago

Jim AndersonAdvocate

asked in Tips, Tricks & Troubleshooting

Simm card not provisioned

I just received my new to me Samsung phone, and it came with a new Sim card, which was suppose to be already activated. I get the error message Sim card not provisioned… so I am unable to use my new phone….. I tried removed and reseating Sim card, restarting phone, and also reset network connections.. nothing is working. It is not a prepaid phone, as I pay monthly, I just added a new phone on, using my tab. What is the problem ?

4 hours ago

chickadeeOrganizer

asked in Other

"Enter a valid mobile phone number" - Several services deem my cell number as invalid or as a VoIP number

Previous thread I was following with similar information got closed.Basically the issue is that several services that ask me to attach a phone number to them (for instance, the 7/11 app or the ChatGPT app as examples) , do not like my phone number. When I enter my phone number they say it is invalid and sometimes add that they believe it is a VoIP number. It has never been on VoIP. How do I fix this? How do I get Koodo to tell whoever manages this stuff that the number is A-OK? I do not want to change my number as I have had it a long time and it would be extremely inconveinant.

4 hours ago

KwamekAdvocate

asked in Other

quischBeginner

asked in Plans & Add-ons

my plan good for all of canada?

I would assume that free calls and text apply for all of canada but I’m not sure. If I go to Maritime provinces can I call and text across to Vancouver without extra charges?

5 hours ago

frpcityoneConnector

asked in Billing & Payments

My phone says its not activated on the network but DATA is working.

Hello, I just paid my bill a few hours ago and my phone DATA started working again but there is no calling in or out or to voicemail. Cellular is not working at all anymore. There is nothing wrong with my phone or IMEI. I scheduled a callback from Koodo assist but they wont be able to call me because this is my only phone and its no longer activated even though I have paid my phone balance in full. It has been over 3 hours since I paid and still service has not been restored. IS there anyone working for Koodo that can assist me and activate my phone please help ASAP I need my phone working for my business.

6 hours ago

MatteoFVConnector

asked in Billing & Payments

My Billing and Shipping address are not the same, live in rural area

Hello,I’m new to Koodo and am trying to sign up online for a BYOD plan. The checkout does not let me use a different shipping address to my billing one. It says it’s for security reasons however, I live in Iqaluit where there is no delivered mail service. All of our mail is sent to the one and only Canada Post in town and we have PO Boxes. I cannot use the billing address for the shipping as the letter would never reach me. Looking for what I can do in this case.Thank you,

7 hours ago

CMM001Beginner

asked in Billing & Payments

EasyRoam charged incorrectly and account locked at the same time

I recently travelled from Halifax to Ottawa and found out that my Koodo account was locked when I arrived. It took me two days to get my account unlocked by someone at a call centre in South America. And then when I received my next bill I found out that I was charged for EasyRoam the same day of travel when my account was locked. I would like that EasyRoam charge removed since I did not leave Canada.This has wasted a LOT of my time already and is continuing to waste time.

8 hours ago

VTECMAN123Beginner

asked in Plans & Add-ons

How do i know if i will lose my add-on when i switch plans?

Hi there - there's a new plan that I'm looking to switch to. I have a very specific add-on for long distance that includes Australia. The new perk doesn't include it and I need to be able to call there. How can I ensure I dont lose this add-on?

8 hours ago

Vee PersaudConnector

asked in Billing & Payments

Data usage on Prepaid plan

I just started a prepaid plan about 3 days ago and I have been on Wifi all the time but I am still showing Data usage, I guess for my texts. Why is this? This is supposed to unlimited texts.

10 hours ago

North AmigoBeginner

asked in Billing & Payments

Roaming charged in error

I was on the shores of Lake Erie (Canadian side) and was charged roaming. How do I get that charge reversed?

10 hours ago

mdeboer93Beginner

asked in Billing & Payments

Incorrect EasyRoam Charges

I was travelling in the US May 17th until 19th for which I have been correctly charged EasyRoam. There is an additional charge for May 21st when I was back in Canada. Please have the charge on the 21st removed from my bill.Thank you

11 hours ago

ShivaHajiAdvisor

asked in Self Serve

How can I request for a callback from Koodo?

Hi there, How can I request for a callback from Koodo? I couldn’t find the option in SelfServe. thanks

11 hours ago

SueShonnieBeginner

asked in Prepaid

Can't Refer a Friend

I am a prepaid customer and want to refer a friend. When I click on the Referral Code in my account it indicates it is copied but then what? It doesn’t take me to any links to refer a friend. Can someone help me with this.

11 hours ago

DanielNNBeginner

asked in Purchases & Returns

Pas possible d'acheter un nouveau Téléphone avec mon forfait Extra

J’avais le forfait Extra de 45$ pour 18Go, j’ai regardé les options pour m’acheter un iphone, et il était possible avec ce forfait là. Mais j’ai vu l’option d’avoir le forfait extra de 45$ pour 20Go et j’ai fait le changement.Après ça n’est plus possible d’acheter le iPhone, il dit que mon forfait n’est pas disponiple pour cet achat. J’ai essayé les differentes options, mais j’ai seulemente la possibilité de changer le forfait pour celui de 50$, mais le 45$ 18Go marchait. Je veut seulement acheter le téléphone, même avec le 45$ Go d’avant, mais je n’ai plus d’option.

12 hours ago

Jru GordonHero

asked in Billing & Payments

Getting bills from Koodo, but not on Koodo

I just checked my mail, and for the 2nd straight month I've received a bill in the mail from Koodo. It has my name and address on it, has my correct phone number, and in the call history it shows all the calls I've made and my data usage (and that info matches my correct call log and data log).The issue is: I'M NOT ON KOODO. I'm on Fido. I've been on Fido for at least 5 years. When I call *611 on my phone, Fido answers. My SIM card is a Fido SIM. When I press & hold 1 to dial voicemail, it goes to Fido. I took the bill to Koodo corporate store (White Oaks Mall in London), not one of the multi brand shops (such as The Mobile Shop or OSL or Glentel). They said it was a legitimate bill, and they were even able to show me an account on Koodo with my phone number, address, and email address on the Koodo activation portal. When I showed to them that my SIM card is a Fido SIM, called my voicemail so they could hear that the intro message ("Who's calling please? Please enter your access co

13 hours ago

Albert WoodoBeginner

asked in Billing & Payments

Connection Fee Waiver

I signed up for a monthly plan 3 months ago as I received a promotional offer that was as better than my prepaid account and was given a waiver for the connection fee. I was told at the Koodo Kiosk that the connection fee would be charged on my first bill but then i would receive a $50 credit, it’s been 3 months and i still don’t see that credit????

13 hours ago

bastianbcBeginner

asked in Billing & Payments

Additional charge

I want to pay my June account (Account #: 40085252), however it appears to me that I owe the previous month's account, which was paid on the correct date and I have the payment receipt, I need to update the actual value owed in order to pay. Thank you

13 hours ago

GeorgeH123Beginner

asked in Billing & Payments

Charged $14 for easy roam in USA when did not use? ?service leak

Hi,Whilst I was on holiday in Hawaii I got charged for a call on my bill (14$ for the easy roam charge) but I did not make any calls. The call is not to a number but ER/VC what does this mean?I received a call from a spam number that I did not answer and other than that nothing. The only text I received was from Koodo giving me my bill. My roaming and data was off the entire time and only used WIFI. I read about data leakage and koodo not catching all of them and thats why people have been charged how do I go about disputing this claim as I believe it wasn’t down to me. I’m currently in the UK visiting family so cannot request a call back. - thanks

14 hours ago

Midnight2022Beginner

asked in Billing & Payments

Wifi and Data Charges

Hello,I usually use WiFi all the time. I don't use Data because I can't afford it. Today, I got a message on my phone saying Data Warning about my usage. I use Shaw for my WiFi.Now, I am currently looking for work and I thought that my phone was on WiFi. But I just found out that I had to login to my WiFi on my phone. And I can't pay whatever Data charges there are. How do I fix this issue? I might have to mention that I have a family member visiting, this week, who is using my WiFi for work at the moment. Would that be part of the issue?

14 hours ago

Jeff CunninghamBeginner

asked in Billing & Payments

Am I being charged for roaming or not?

I am travelling in Europe and want to make sure I’m not being charged for roaming. My present bill isn’t loading, giving me an error message (“info not available”). How can I find out that I’m not accidentally incurring massive charges. Can’t seem to get in touch with an actual rep rather than a bot that doesn’t get the question.

14 hours ago

D2hsdanCoach

asked in Self Serve

What's happening with my data

On self serve koodo has paused my data, bill is paid and i've only used 2 of 75 Gb., no data access!

14 hours ago

Mark WilsonBeginner

asked in Plans & Add-ons

Unlimited international messaging (text & picture)*

for some reason the details of my plan have changed this morning to what is listed below when i check my plan today $45.00per monthUnlimited Canada-wide minutes20 GB of Shock-Free Data at 4G speedUnlimited international messaging20 GB of Shock-Free Data at 4G speed Unlimited Canada-wide minutes Call Display Voicemail Call Waiting and Conference Calling Additional data $13/100 MB Unlimited international messaging (text & picture)* and this is what was listed yesterday on my billMonthly and other charges (Mar 29 to Apr 28) $45 20GB UL min Plan SFD$45.00 Additional data $13/100MB SFD Shock-free Data 20GBUnlimited SMS and MMSAB 911 Government Fee $0.95Total monthly and other charges ..............................................................$45.95 does this mean i no longer have have unlimited sms/mms Canada wide like i had previously, or does this as my wife insists the Unlimited international messaging includes within Canada as well

15 hours ago

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