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No button to cancel stream plus. 

I would like to remove a couple of lines from my account. They belong to my children, and now they grown up and I thinks its time they pay for their own phones.Does anyone have experience with this and able to give me some insight on what to do?Thank you!

How do I cancel my streaming subscription 

I no longer have a phone through Koodo but have an active stream+ subscription that I want to cancel. I log into Self Serve, open Manage Subscriptions, but now cancel option is offered. What do I do?  

Hello everyone, I just cancelled Koodo as my provider, but I was not able to cancel the subscription for the streaming bundle, which is the basic plan only. I tried checking my streaming app to see if I could remove Koodo, but the note just said "contact Koodo for the payment history." My account is officially cancelled and I removed my pre-authorization, but upon checking the streaming section, my card is still there and the subscription is still active. I followed the online instructions stating there is a "cancellation" button, but there is none, only an upgrade option. Can anyone help me with how to completely unsubscribe and remove my card? Thank you.

Hello, I have a Samsung Galaxy S25 Ultra.  I have a postpaid account and moved to a place that has no signal in the basement (Where i work) and when i try to set up wifi calling I get the above message:   The Number Entered Doesn't match or records.  When I try to call in I get no answer, and am directed to the chat bot who just goes in circles and doesn’t give me an option to call anyone.  Any way i can resolve this?  Wifi calling is important and I will have to move to another carrier if I can’t use it.  

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges relating to this if not paid again?I've disputed the charges multiple times , but I have yet to hear back from Koodo. Customer service has been disgraceful / non-existent.

I was wondering what would cause this to happen… I received a call from someone that showed the same area code I have my phone from and the first three digits of our phone number was the same for location. Lady advised who I was. I only gave my first name. She said she was returning a call from this phone number that showed missed call from. I checked my phone logs and my phone never called out to that number. I am wondering how my phone number could show up on someone’s phone when I never made it.  This is first time I came across this when I have been a Kudo customer.

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even talk to a rep with out ai bullshit

Hi, I just transferred my number to Koodo, and the transfer is complete. But my Koodo eSIM was never installed on my iPhone. I accidentally dismissed the eSIM setup notification.I tried to recover my eSIM in Self Serve, but I couldn't get the verification code. The email option says my email "can't be used because it was recently updated," and I can't receive texts because my eSIM isn't active.Could you please help me to get an eSIM QR code, or tell me activate my eSIM another way? 

i have permenantly left canada and wanted to cancel the account and had informed the representative that i had lost my phone and wanted to cancel it.  due to the carlessness of the representative who dint cancel my account caused me issue now . i had not been using my email and now the bill shows 366 cad for which i have not used. this has affected my credit score and i need a review on my payment.

I paid my bills yesterday, and it now reflects on my account that I have a $0.00 balance, but I received an email stating that my payment was declined. I do not understand. Adding an additional $80.00 because of NSF to the next billing cycle is ridiculous. They automatically charge my card every 20th of the month, six days prior to the due date.I messaged them on Facebook providing the screenshot. If this continue, I'd rather change my provider. 

For the past few days, the quality of Kodoo’s mobile internet has been equal to the Chernobyl disaster. it practically doesn’t work anywhere in Coquitlam, BC.A few days ago, I was at the library, and the connection was so terrible that I couldn’t even open a single webpage on my phone.  Yesterday, I was at Coquitlam Center, and the internet wasn’t working there either. Today, it’s the same as the past few days.I pay nearly 60$ a month for this garbage service, and in return, I get absolutely terrible quality. I honestly don’t know how much longer I can put up with this. 

I am on the prepaid service.  My overview page shows 6.27 GB of usage this period (last night it showed 6.37 GB ?) but when I go through the usage history and manually add up all the entries, it only comes to just over 2 GB of usage.  (I did that after getting texts warning I used 10 and then 20 percent of my data and that was surprising to me.)  I requested a callback and started speaking to someone who implied it would be too time consuming for them to add up my history to check what I was saying and then somehow the call cut out and they never called back.  I don’t know what to do.  In addition, I have phantom calls to voicemail many days and I have one or 2 small data charges each evening for no apparent reason.  I already used this forum to follow tips like turning off wifi assist and background app refresh, etc and nothing made a difference so I have cellular fully off but I am still getting these nightly data charges!  How do I get help with this?  I just want to have access to

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed. 

I am surprised with my first and second bills. I was told that my monthly bill will be 28.xx including taxes. No charges for any services or cell phone sent to me. But I see over $100 bill for two months!!I talked twice to the customer service and they promised to refund the extra money, but it was not happened and still the bills show that.

Hello, I got a subscription yesterday that is Stream+ Basic and Crunchyroll mega fan that was $35.14 in total. Which is supposed to be $23.00 for Stream+ Basic and $12.14 for Crunchyroll.I notice the Stream+ changed to $34.00 a month this morning which is not the plan I chose to have. 

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would appreciate your assistance in cancelling my account remotely, effective as soon as possible, to prevent further monthly service charges.Please also provide the following information:Confirmation that my mobile service and account have been cancelled. My final bill and any outstanding balance or cancellation fees. Instructions on how I can settle any remaining balance from the Philippines. Written confirmation that no further recurring service charges will be applied after cancellation.My account details are provided below for verification:Full name: K***e N***n Koodo mobile number: 36* *** ***9 Email registered to my account: k***@gmail.com Requested cancellation date: As soon as possibleI am currently residing in the Philippines and cannot at

Hi,I think the sales representive entered the wrong address. I need the bill to reflect my actual address. So how I proceed? Should go to the telus koodo centre for a new bill?

At least cable modem doe not detect any. … We just moved in and we have no idea which internet service provider the previous tenants used. Incoming cable is copper coax with black insulation.

 Hello everyone, I was about to activate a new account with a prepaid card I physicaly have at home and wanted the 365 days plan. From what I understood, it was a single 160$ payment for the whole year, with a max of 40Go usable. When trying to pay, the website states thats there’s “Monthly recuring payment” of 190$. I figured this is a mistake on the site but I wanted to get a confirmation before being charged 190$ per month instead of per year.  Thanks   

Been getting this message when I try to register my self service for a few days. Any fixes?

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a call with Koodo support. I’ve had my SIM card replaced in store, which temporarily work, but it continues to cut in and out repeatedly and also tried every trick on koodo forum. This has caused real distress, including a situation where I was unable to reach a family member during an emergency. My account, SIM, and plan are all active and in good standing. My wife's line plan (which is with a brand new iphone) which is also on my Koodo plan is experiencing the same blackout zone. I’m located in Saskatoon, Sask. Could someone from Koodo techincal or network team look into this and open a network trouble ticket for this? 

Last week I purchased a phone plan and SIM card for Koodo myself online. After receiving the email containing my client contract, I attempted to sign up for Self Serve. I was able to enter my data that the chat assistant requested and clicked through the link to create a password and provide additional data. Upon attempting to complete the process, I was presented with an error message saying that my account could not be created and to request a callback through the chat service. When attempting to do so, it requests that I log into self serve which I’m unable to. I attempted to sign up several more times and the same error occurred. I’ve confirmed that all entered data matches what I provided at the time of purchase. Can a Koodo agent please contact me to resolve this issue? I intend on porting my current phone number from Bell, so the sooner I can log into Self Serve the sooner I can cancel my old phone plan.