Recently active topics

Hi! I’m currently outside Canada and wants to cancel my line since I’ll be away for a long time. Can anyone tell me how can I reach the representative? There is no self service to do so. I reached out their FB account but no one is responding. Thank you!

Hello, I received my new Koodo modem and router, and it was indicated that I would not require a tech visit based on a review of my address, however upon receiving the equipment, I note that it is a coax cable that is required. My existing internet (rogers) is on wire and not cable, and they seem to have removed the coax. I would like to schedule an install as I am paying for internet I cannot use.

Hoping a moderator can help, as the phone line only serves existing/verified customers and I can't get this looked at.A Koodo rep called and mailed my family SIM cards, and told me no service or charges would apply unless the SIMs were personally activated. My family never activated them and never used any Koodo service.  Yet an account was opened in my name, $544 was charged, and it's now on my Equifax report as "bad debt; placed for collection."I don’t acknowledge this debt and need Koodo to delete the related entry from my Equifax credit files.I've already sent a written dispute to customer service. Could a moderator look into this or point me to the right channel? I can share the account details privately. Thank you.

How do I opt out of being “upgraded” to the new speed?

I just resubscribed to stream plus and now have two charges on my bank account. One for $25.00 and one for $28.75. Will this be refunded?

I switched to Koodo so as to use wifi calling as we have starlink because our cell booster has trouble this time of year due to tree growth and spring foliage. I had been a Public Movile user up to now.  But I am disappointed because when I activate wifi calling with koodo the phone call still breaks up. Why.  Our starlink internet service works well. 

The payment went through I can see the transaction on my bank but on the website it won’t activate

I got dropped out of this during my last attempt.Whether a 60Gb or 80Gb plan was in effect, I used 40 Gb in May but only 5Gb was rolled over to June. Can anyone explain the math?

subscribed to Stream+ Basic for $10/month, but my bank account shows two charges: KOODO SUBSCRIPT_V for $10 and KOODO STREAM PL_V for $11.30. Can you explain what each charge is for? 

Hi, so today on June 2nd of 2026 i got an email about the Stream+ deal i could have with koodo i thought that it would be a good idea to purchase it so i did, it was 25+tax which for me is 15% and i put all my info in and it said thank you for your purchase i went to my subscriptions and for some reason it tells me to update my card which i did but i find that strange because my card have been used to pay my phone bill recently and when i checked my bank just in case it says i've had $30 taken from my account from a telephone/online purchase but i dont have access to my Stream+ or being able to add some of my pre-existing accounts to it. I would like some help please with either setting it up properly or to just get a complete refund, Thank you. (my email is c***@**mail.com)

Been trying to contact the internet support whole day but was send all around with no solution. I need to WFH tonight i need my internet working tonight> Please help!!!!

I signed up for Koodo Internet an hour ago. Like literally an hour ago.They billed my bank account twice. They charged $102.35 visa debit retail koodo subscription and then $99 visa debit retail koodo subscription. They also sent an email from koodoservice@mail.koodomobile.com with a statement showing the $99 charge. But, on my account online, it shows only the $102.35. So Koodo tells me there is nothing they can do to help me. I have to contact my bank. There is no record on their end of them taking the $99 out of my account and there is no record of this statement being sent to me. They kept saying that I was “claiming” that they charged me the $99. Mind you, I haven't even begun the services yet. No equipment has been delivered. Nothing and there is an extra charge that they say they have no clue about. And my bank can’t do anything for 24 hours. Needless to say, I will not be staying with Koodo Internet.  

Hi

Hi, I recently signed up for Stream+ but I got charged twice for it. It was $10 at first, then another $10.50. How do I get this fixed? Do I have to call Koodo?

Would having the address incorrect that it was shipped to, interrupt the service, when plugged in at the correct address? My address is 72 but was sent to 75.. I can’t find the wireless network. help

I was having difficulty add my free perk of roll over data and recieved help to add it to my account.  I am trying now to change the perk to 5G boost but again having the same problem as it states the change has been made and a confirmation email has been sent but nothing changes and I never get an email.

i have an iPhone 7 need to unlock help me please

Hello, I have a Canada-US talk, text and data plan, and just added the 14-day Europe Travel Pass for my trip to Europe this week. The description says you can use your plan like you would at home, but then says that you can only call Canadian numbers or local European numbers. What about in my case, where my plan includes calls to US numbers? Can I still make calls to US numbers like I would be able to using my plan while in Canada (but not toll-free numbers as those are clearly not included)? 

I noticed a $15 subscription charge for Busuu on my latest bill, and took a look. It was for Busuu and I know with 100% certainty that I did not subscribe to this. I called Busuu and they gave me their generic response saying that I replied and confirmed subscription. I know for sure I didn’t, since I have a screenshot of the chat history and I ignored the text because I thought it was a scam text. I also confirmed with Koodo who said I never replied to the SMS to confirm the subscription.Busuu scamHere is a screenshot from Koodo saying I never replied:Koodo chat screenshotIt is fairly obvious seeing the other threads on this forum that Busuu is scamming us and trying to catch unsuspecting users. I forwarded all this proof to Busuu and am now waiting for them to refund me, but Koodo should not allow this scam company to charge in the first place.

As the title states, auto pay is a tax on poor people because not everyone is able to pay their bill on a set date. This puts people at risk of NSF fees from their bank. So to avoid this, they're charged an extra "tax" every month by Koodo. Nice optics. Looks like I'll be heading to Freedom. 👎 

I HAVE to upgrade my phone, but to do that I have 2 options  :OPTION #1  :To keep my current plan I have to purchase new phone outright, yeeaaahhhh. NOT in this economy!OPTION #2  :Select a new plan, none of which are the same price as my current one, closest is $10.⁰⁰ IF I sign up for the 'auto-pay' (also known as auto-debit) discount; if I don't sign-up for the auto-pay its $20.⁰⁰ more! Errrrrr!!!! OBVIOUSLY I'll be doing option #2, preferably without the auto-pay. I, however, have a feeling I need to sign-up for it.The fineprint below is the only fineprint I found, however, this doesn't mean the answer to my question isn't covered by Koodo, its just all I could find. That said, the following is copy & pasted directly from Koodo  :'The auto-pay discount, if applicable, is only available for eligible Canada Wide Plans and does not apply to Starter Plans. The discount will be applied at the start of your next bill cycle, once your plan change and pre-authorized payment setup are bo

Hi, I need to pay my final Koodo bill, but I am currently in South Korea. My credit/debit card is issued in Korea, and it seems that international cards are not being accepted for payment. Is there any other way for me to pay my outstanding balance from outside Canada? Thank you for your help.

I’ve activated a 14-day Roaming pass yesterday, May 31. Landed in Ireland June 1, $50 worth of charges in 10 minutes. Activated again online today June 1. Nothing changing. Activated 3 day free roaming perk, nothing changes. I’m getting success messages online, nothing to my email and Koodo is happily charging me hundreds of dollars for roaming that should be covered. Can’t reach a person. Online chatbot down. Can’t schedule a callback in Ireland. I’m beyond angry. 

I have been trying to cancel my Stream Plus since at least may 21st. Koodo was unable to assist me then. I am still unable to cancel now. Koodo was unable to cancel either. After several phone calls and literally 2 hours of my time talking to them explaining that I want to cancel because they could not put me down to the $10 per month promo on stream plus that I thought I signed up for.  Calling CCTS Today to report it as even today I cannot “Manage” my stream plus services ! I have to fight an AI boss everytime I try to contact koodo regarding this.Been with koodo 16 years! I just was told I had to cancel stream plus in order to sign back up to get the correct $10 a month promo. Now I am sick of being STUCK with koodo for stream plus and I am sick of having to have staff at Koodo tell me its my fault!Maybe having the whole company ran by robots was a bad idea?