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mmmkkkBeginner

asked in Tips, Tricks & Troubleshooting

New phone activation

I'm trying to activate my new phone. I''ve copied everything over from my old phone, but when I go through activation, when I get to the point of sim card activation, I get the message " this sim card not available for activation. " Any ideas? This is getting frustrating.

1 minute ago

charlestanBeginner

asked in Tips, Tricks & Troubleshooting

Deactivate voicemail, please.

Hi, I’d like to have voicemail deactivated on my account please, as it is the only VM I receive are from spam callers and it has become a nuisance.Thanks.

5 minutes ago

FreddyNBConnector

asked in Purchases & Returns

replacement phone shipment tracking

I have got an “Your KOODO Exchange Instructions Enclosed” email for my replacement phone, but the email doesn’t have any shipment tracking info. Is it normal ? Is it a way I can track the shipment?thanks in advance !

195

47 minutes ago

Internet_UserConnector

asked in Self Serve

Self Serve is broken

I am unable to access my subscriptions via Self Serve. It has been out of order for awhile now. When will it be fixed?

519

48 minutes ago

thuursday1Beginner

asked in Purchases & Returns

ups not delivering phone

Hi,I ordered a phone on 29th. When I checked my email the tracking said UPS delivered and returned to sender. I live in Toronto, and haven’t had any issues with other carriers since the strike. UPS didn’t leave anything at my door saying they were there. Or attempt second delivery, looks like they decided to send phone back next day instead. I reached out through callback yesterday, and it wasn’t helpful at all. I changed plans with this phone order and would like to keep my new plan. Help!

55 minutes ago

David Schmidt DMSBeginner

posted in Billing & Payments

remove roaming charges

Hello. I have been charged roaming charges when never leaving Canada. Please reverse these charges as you have so kindly done every month since I joined Koodo. Thank you.

1 hour ago

mattermBeginner

asked in Purchases & Returns

missing purolator order

I need some assistance regarding an order I placed with Koodo on November 24. The package was sent via Purolator, but unfortunately, it has been marked as undeliverable to my rural area.I’ve already contacted Purolator and requested a return to sender, but I haven’t heard back from either Purolator or Koodo about what will happen next.Has anyone else experienced this issue with delivery or returns? Any advice on how to proceed? I have contacted Purolator and requested a return to sender however that was over one week ago and nothing has been done.

385

1 hour ago

ErinmasseBeginner

asked in Billing & Payments

wrong roaming charges

Please remove the MONTHLY wrong roaming charges of $43.60 that we get for working on the water of the border here in Windsor.

182

3 hours ago

kelltron3000Beginner

asked in Self Serve

looking back on old text messages

I am wondering if there is a way that I can look back on my history of text messaging in order to figure out when me and my fiance officially began to message one another. if we could guess it would be May 2024.

142

4 hours ago

Andro4Beginner

asked in Other

Having trouble connecting to Koodo network on new upgraded phone

I was told to insert the old SIM card into the new phone, but that didn't work. The new SIM card works fine with the old phone. (Neither SIM is working with the new phone). I see that my new phone is added to My Tabs as well as my new phone plan in the Self Serve. I had added the new SIM number to my account.. I don't understand why the new phone won't connect to the Koodo network.My new phone is a Moto G 5GOld phone is a Galaxy A20

243

11 hours ago

RodgerdodgerBeginner

asked in Billing & Payments

Unable to pay my latest bill because pay now is greyed out

Hi all,I’m out of country for the winter, but didn’t suspend my account as I’m using my phone with a local SIM card so wanted to keep my phone active for other services.I just received my bill and the invoice shows an amount of $59.36, but the amount due shown is $0.00 and the PAY NOW option is greyed out. I saw this topic was covered once before about a year ago, but I didn’t see a message to say it had been resolved.As I’m out of country (I’m in the southern hemisphere) it’s difficult to make contact with Koodo and I wondered if anyone had any advice that’s been in the similar situation.Thanks in advance for any solutions.

242

12 hours ago

Sanjit11Beginner

posted in Plans & Add-ons

Call from Koodo

I just received a call 866 558-4146 from winback team from and they also sent the email from koodo@e.koodomobile.com to join back as a customer. Is this legit or scam.

161

14 hours ago

Sanjit11Beginner

asked in Plans & Add-ons

Call from Koodo plz help is it phishing

I just received a call 866 558-4146 from winback team from and they also sent the email from koodo@e.koodomobile.com to join back as a customer. Is this legit or scam.

14 hours ago

SrikilBeginner

asked in Other

sim card lost oversease

Hi,I lost my mobile and with koodo sim during visit to india 2 days back . Is there any way I can can get new koodo sim with same number to india .

204

15 hours ago

TAEHYON RYUBeginner

asked in Purchases & Returns

Return for Samsung Galaxy A35 5G

Hi there,I bought a Samsung Galaxy A35 5G through the online, Dec 1, 2024. I want to return it and get a refund for it. Can you help me with this process?Please see more details below.Please let me know.

283

15 hours ago

missingsimBeginner

asked in Billing & Payments

didnt receive sim

The courrier seems to have lost my sim card. It was shipped Nov 29, and now the purolator message says “Delayed in transit due to missed connection” since Dec 3. I scheduled a call back from koodo but after 5 min, the automated stated that all agents were busy and flushed me. I also received a bill charging me since Nov 27!What's the easiest way to get another sim card and only be charged as of when I actually received this sim card?

273

17 hours ago

JarveyeBeginner

asked in Other

Ordered 4 new plans, only 2 came with service agreements

I ordered 4 new plans and am going to port the 4 numbers from my current cell provider. I have received all 4 sim cards, however only have service agreements for 2 of them. When setting up my account, 2 of the plans show up however the other 2 do not.

415

18 hours ago

DaleSmithBeginner

asked in Billing & Payments

Roaming Charges but did not leave Canada

Please remove the roaming charges as I was close to the border but certainly never crossed.

347

20 hours ago

gmKelvinRockstar

asked in Plans & Add-ons

Amazon Prime activation failed

When I tried to activate the Koodo-Amazon Prime 3 month free membership, I was directed to the Amazon web site > Selected my account > Got the following errorActivation errorThis account is not eligible for this benefit. Can you help?

4110

20 hours ago

Maaz KhanBeginner

posted in Billing & Payments

Bill

Hii, so I have an issue with my Koodo number. I’m an international student I got an Koodo number from my home country. So, when I land in Canada I could have a mobile number when I came here and insert my Koodo number it never got activated, it’s just keep showing SOS on my phone. I left it for 24-48 hours thinking it might take time but nothing changes. So than I got a different provider but after one or months. I received a bill of my Koodo account. I mean why do I even got a bill when it never got activated and the most important I didn’t even used it. I could ignore that bill but I don’t want any bill to be left on my name in my credit score. So, please resolve my issue and help me from it.Thank you.

Hugger1Advisor

It appears that the SD part of my SIM / SD combo card is not working anymore. I'm presuming that they sell these at the Koodo / Telus store at our local mall. Would anyone have an idea on how much they cost and how do you set them up with your phone number on your phone?

665

21 hours ago

BrokebackBeginner

asked in Tips, Tricks & Troubleshooting

ZTE doesn't remain lit up.

My ZTE unit does not remain lit up. The battery indicator is full and green and the signal is good. My impression is the power supply no longer works. Any tips?

131

22 hours ago

wardmomBeginner

asked in Plans & Add-ons

USA travel - Easy Roam or Easy Roam Travel Passes

Do I need to remove Easy Roam off my phone’s add ons in order to use the Easy Roam Travel Pass? Going the to USA for a week in January. $55 for 7 days is the better deal. Wondering if I need to remove the Easy Roam off my add ons to avoid conflicting charges. Help!Phone currently has Easy Roam in it’s add-ons…I assume take it off, but wasn’t sure if it’s needed as part of the travel pass add on.TIA!

121

23 hours ago

moonbeamBeginner

asked in Plans & Add-ons

Scam from an official Koodo number +18669956636

This was a strange experience probably due to the unusual timing: I had scheduled a callback yesterday at 430pm. I get the callback but the rep, let's call him Agent 1, opened with an offer for loyal/old customers to reduce my bill and update my sim/service and proceeds to confirm what my phone is and the current data limits. Very normal security things like name, number pin, explains that they don't need my full ID number and just the last 4 digits, email. He was a bit aggressive and was strange though probably also because I had asked if this was legitimate. And he just kinda aggressively asked why I would think it was not. He knew my address associated with my account as well. In the middle of all this, I get a second call saying my Koodo callback is now trying to reach me. I drop Agent 1 and answer this second call. Agent 2 is easier to understand and he opens with my actual concern. So I explain to him what's going on. He says it might be the sales team and since he has no idea a

514

1 day ago

an_idlerBeginner

asked in Billing & Payments

Promotional bill credit missing on my first bill

The following was the offer I got from Koodo during Black Friday. However, I don’t see the bill credit in my first bill I just got today.

494

1 day ago

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