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WTF???   NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in?  WTF?  Where the hell do I put that? And why should I?  It’s bad enough using a phone for 2FA instead of a secure site or a password manager (and there’s another gripe - the koodo community password system is still broken - only logs in with email and not username!) but now to have to keep a document around with no explanation as to why these are required? Time to find a new provider 

I have international data roaming turned off as I usually use an e-sim for data for international travel to avoid using easy roam or getting accidently charged for data. I recently got a plan with Canada / US  / Mexico talk text and data, and am planning a trip to Mexico soon. Will that plan work without turning international data back on? I ask because it is hard to remove again, needed to be done by support last time, not self-serve.

Unable to get the 6 digit code by SMS on my Koodo wireless home phone which it do not accept SMS

There are two unknown phone numbers in my account. I never signed up for these and now my billing account is over charged. Two completely different new plans that I did not sign up for. What do I do??

Hi Koodo Support,My iPhone recently went through a repair, and unfortunately my Koodo eSIM was deleted during the process.My phone number currently has no service, so I cannot receive SMS verification codes.The problem is that Koodo Self Serve also requires an SMS verification code to log in or recover my deleted eSIM. This has left me completely locked out of my account and unable to restore my service.I have also tried Koodo Assist, but the automated system has not been able to resolve this issue.Could a Koodo representative please contact me through a private message to verify my identity using an alternative method?I would appreciate it if you could help reactivate my eSIM or send a new eSIM activation QR code and instructions to my registered email address.Please do not call my inactive Koodo number, as it currently cannot receive calls.Thank you for your help.

My spouse line ********89 linked to my account with koodo has been shut out koodo services and as such she couldn't receive calls or have online access.I would appreciate if the line could be activated to receive online/ data services please

Hi there, I just spoke with my bank and they said I had to ask my provider to “code” my bill correctly to receive the highest amount of cashback for my Koodo bill. Is this possible? 

Hi, I switched from Public Mobile to Koodo today. I registered for Self Serve this morning (got the confirmation email), logged in once and set up pre-authorized payments. Now I can’t log in: password reset never sends an email (checked spam), and “forgot username” says my user doesn’t exist. Already tried waiting an hour, clearing data, other browsers, wifi and mobile data. Can you please fix my Self Serve access? Also, I’d like to add the Rollover Data perk to my plan in the meantime. Thanks!

Why did our stream+ basic package for 23.00 get changed to stream+ basic with Netflix premium for 39.00 without our consent? 

If i change my plan while in the middle of an existing 2 year contract, will it reset the timeline of the contract or will it stay the same as the original?

My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay off my tab balance 

Locked out of Self Serve due to 2FA and Seasonal Hold. Cannot receive SMS or callbacks.

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed. 

I bought a plan on koodo online and am trying to transfer from my old company. i signed customer service agreement and have an order number. i am using my same phone and just want to transfer over with an E sim but i cant seem to figure it out 

I been trying to add the free Roll Over Data Perk to my plan but everytime I go in to select the perk and hit submit it comes up with no perk selected. would some be able to help me add this perk to my account please.

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

I wanted to update my plan as I noticed there was a deal for the same plan I already have, but for a cheaper price. When I chose the new plan, I wanted to keep the same free perk I already have, the rollover data, however, when I got to the checkout page, it said “no perks selected”.This is for my line ending in *51.

Trying to dispute a NSF charge. I’ve cleared cookies, used different browsers and even different devices but I’m able to make an online request. I reside in Canada and do not use a VPN. I’ve tried over 2 weeks and come up with the same error. Please help. 

My account is currently suspended because of an overdue bill, but I can’t receive SMS to log in or calls to address this issue. What can I do? 

Koodo hasn’t been the best experience, everytime you change your plan then after they send you deals! Changed my number once and was not aware of large billing owing! Ridiculous change it to 180 to 105 still had to pay. I’ve been a good member for 5+ years always paid on time very upset

I was charged for 5 months of service after canceling koodo home Internet. Why did this happen? What can I do. 

Hi, Darren and I both use Android phones. When he texts me from work, about an hour from home, I don’t receive his messages until he gets home and his phone reconnects to our Wi-Fi. Then the delayed messages come through.Could you help us figure out why this is happening and what settings to check so we can both send and receive texts while he’s at work?

Paying a Koodo bill, and noticed an unusual icon too good to be true right?"3 months free Amazon Prime. Then $9.99"Ok, wow! I feel like a million bucks! Signed up. Happy.Next day Koodo text: here's a great new plan limited time. Get 10 extra gb and save additional 5$ with auto pay.Lucky streak! Yes!HAHAHAHAKoodo IMMEDIATELY cancels the 3 months of Prime.Thank you for swindling me Koodo!TL;DRKoodo marketing gets u 3 months free Prime, then cancels when you accept their offer of a slightly different phone plan.Brilliant!

Yesterday, I selected a plan, entered all my details, placed an order, and registered for self-service. However, I don’t see any instructions on how to install my eSIM, how to start using Koodo, or how to transfer my number. For the past two days, all I’ve been seeing is this: Your order is in progressYour account has basic access for now. You'll get full access when your order ships.When will I receive the QR code with instructions?