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On my Nov 7, 2025 bill I was charged for roaming in the states while out at a local park on the water. the charge was issued on October 18, 2025 mid afternoon.I live in Windsor Ontario which is a border town to the USA. There (USA) towers are often stronger then ours here in Canada but there was no need for roaming and I never left my city let alone country.  I would just like a credit towards my future bill. Thank you.Account # 41816852

I just got an email from koodo today that my stream+ cc payment was declined.   Upon checking with my cc, it shows that koodo charged then initiated a reversal at the same time.    Card is valid until 2027 and has been working fine for a year already.i re-entered the same card number, now i have double charges for the same bill 

I signed up for a Mexico Travel Pass $60 7days. I received a confirmation email from Koodo for this plan. However I have also received a text from Koodo informing me I will be charged for $18 a day Easy Roam when I arrived in Mexico. Has anyone else had this problem? How do I make sure I am not over charged.

I am tired of a company I send monthly payments too making it impossible to speak to anyone but a "learning" AI bot who wastes my time. I have been a Koodo customer since it launched and trying to ask about discounts and perks is next to impossible I don't want to spend the day reading articles when a human could answer my questions in 30 seconds. I'm out.

I am writing to share my very disappointing experience with Koodo and to ask if others have gone through something similar.A Koodo sales agent named Ruben D came in person to our home in Brossard and offered us a promotion. He clearly told us that: Each line would be $25 per month The price was guaranteed for 5 years No activation/connection fees No extra or hidden charges I asked him multiple times specifically about activation fees, and he repeatedly confirmed that nothing except $25 + tax would appear on the bill.After receiving the bill and the contract, we were shocked to discover: The plan is actually $50 per line, not $25 $80 activation fees were charged A third line was added without our consent We have not paid anything yet, as we are disputing the charges.The agent even gave us his personal phone number and told us to contact him if there were any issues. However, since we received the bill, he has completely stopped responding to our calls and messages.We only swit

Does your Certified Pre-Owned Phone Require Repair?Is your CPO (Certified pre-owned) phone not working like it used to? All CPO phones actually come with a 1-year warranty allowing you to send it out for repair if needed. In this article, we’ll be discussing where to go if you’re experiencing issues with your phone. CPO iPhone In-Warranty Out of warranty (Expired warranty or Physical / Liquid damage) Visit a TELUS or Koodo location as they can process CPO iPhone repairs. Mobile Klinik or TELUS location  CPO Android In-Warranty Out of warranty (Expired warranty or Physical / Liquid damage) Visit a Koodo Shop Mobile Klinik or Koodo Shop  Reminder: It’s a good idea to back up your phone before sending it out for repair. Chances are they will perform a factory reset during the process and we wouldn't want you to lose any important data. Good to know90% of all device issues can be resolved by simply restarting the device. Try powerin

Help pls to REMOVE NIGHTMARE FROM MY PHONE PHONE NUMBERS I DONT EVEN WANT TO HEAR VOICE MAILS FROM!!!! HELP!!! Hi 👋 Need Help Blocking Certain #s I dont Wanna Ever Hear From Again....How but so i don't receive Hi 👋 I'd like 2 PERMANENTLY block 2*****+ 250***** of the Past Nightmares PERMANENTLY BLOCK THESE I DONT WANT VOICE MAILS FROM THESE #S🤬💩! voicemails?Y R my voice mails going through when that person IS IS IS blocked on my phone!!!So y on Earth 🌎  is there phone mails being left being hind from numbers that R blocked!!!!  It's a Nightmare!!! I DONT WANT 2 HEAR TGEIR VOICE NO MORE!!!💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎HOW do u block # from going through to my voice mail!!!!🙏🙏🙏🙏🙏??? It makes me SICK hearing that person's VOICE!!!  HELP PLS 🙏 Thanks 💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎💎I DONT WANT TO HEAR THAT VOICE EVER AGAIN N HAVE MORE NIGHTMARES AT NIGHT AGAIN!!! 

How do I set up a PIN on my account for security purposes so ill be able to order online? I placed an order that they refused to process because Ive never had a pin and I wouldnt give them my partial sin and driver's license number over the phone 

Do you provide a detailed receipt when I pay my monthly phone bill online? Something that shows the MERCHANT receipt number/transaction number (in addition to my account number), amount, paid, date, method of payment. Similar to when you make a purchase in a store an you receive an itemized receipt from the merchant.The emailed receipts that show no information other than the amount paid, are insufficient for our needs, and we will potentially need to switch providers. The account history section doesn’t offer a merchant transaction number, is there anywhere else we should be looking? 

I've tried activating Telis TV+ on multiple devices; phone, TV and laptop. I sign in using my Koodo login info and it signs in fine, but on Koodo self serve it's still asking me to activate it. I'm not sure what else to try. 

I do not see this plan offered now.  How do I sign up for it?

My wife just ported her Fido number over to Koodo.The port was successful, but the eSIM is still showing the number that Koodo gave it. It's been a few days and no change. I can call and text her at the ported number with no issues, but sometimes pictures show up for her in a group text with the ported number and the original eSIM number. Also, the system won't let her pick her perk Thanks,Fischoli 

My account shows that my auto-monthly payment that was set-up 2 jan 2026 was taken on 23 Jan.  However when I check my bank statement, nothing is showing up and bank manager states they do not see the 23 jan payment.  Confused? 

I updated my phone plan yesterday after speaking with an agent, and the monthly amount was $45. At that time, I was able to see an AutoPay option that reduced the monthly charge to $35. However, today I am no longer able to find or enable the AutoPay discount on my account. Could you please check and let me know why the AutoPay discount is not showing, and help me re-enable it if possible and where can i find the service agreement? Thank you for your assistance. 

We were charged roaming fees yesterday. We did not leave Canada but we do live close to the border in osoyoos. Please remove them asap. 

I have just changed my SIM card with koodo, although it’s showing me no service (SOS) at the right corner of my iPhone. At first, physical SIM card was going to come at my place, although it took more than 10 days, so after this much delay I have changed my mind and go with eSIM card. The service of koodo is very bad, they think their customers are very unoccupied & only have time for this freaking thing on an entire day. The koodo assist don’t let me connect with rep because it’s showing that the contact number is wrong. Now, how am I supposed to contact if I need any help? The contact number that is supposed to be used with koodo is yet to activate although I have not any QR code or activation code received from koodo. I can’t call to someone, also no one can make a regular call to me. The only thing I can do is go to a store in freaking -40 degree C using public transportation. Also, on a very last call, koodo agent told me nothing about the steps, he just mentioned that turn on

promotion bill with no $10 discount Account#**09 I received my first and second bill. but I don’t  see the pre-authorized payment discount. I do not see the $10 promotional discount anywhere on the bill. Please help me out.Thank you.

Hi. I’m a new Koodo customer. Trying to set up my plan, i’m supposed to get a free perk but whenever i try to add premium voicemail, i get an error message telling me to try again in an hour.Can anyone tell me how to contact customer support or maybe flag a rep for me?

Hi. I’m a new Koodo customer trying to set up my plan. I’m supposed to get a free perk but whenever i try to add data rollover, i get an error message telling me to try again in an hour which I have done multiple times with different browsers and cookies cleared. Still getting the dreaded ice cream cone of shame.Can anyone tell me how to contact customer support or maybe flag a rep for me?Koodos! 

I contacted Koodo last week because I couldn't log into Self Serve to activate/link Disney+ to my existing Stream+ subscription. There was an issue with the email linked to my Koodo account as I wasn't receiving the reset password email. So we changed the email on my account. My Stream+ subscription didn't move over and the Koodo rep couldn't find it so she added the new subscription to my account. When I go to link my Amazon account it says the my Amazon account is linked through Koodo and I will need to cancel that to link it. A chat was started with Koodo to either cancel the old one or reinstate the only one and cancel the new one. The chat closed before I got an update.

I need to cancel my koodo subscriptions as i found better deal with other telus subsidiary. What is the best way? Through assist chat i have request to callback. But they direct me to koodo community imstead.Thank.you

I switched to Koodo because of problems with my previous mobile provider, but I am seriously regretting my decision.I am overseas and for over two weeks I have been trying to get an eSIM installed in my phone. I keep going around in a never ending support loop.Can anyone suggest an actual email address that I can use to contact Support?

I would  like to cancel Koodo Internet asap. Please send me details for cancelation. I have been keep waiting for long time at call in vail.

I do not live in Canada anymore and no longer physically posses the phone or sim I was using with koodo. Despite my best efforts to contact koodo to cancel my unused service they made it impossible with no support email and requiring that I call _from_ the sim that I wanted to cancel not my new foreign number.Now that my old credit card is expired they sent me an email letting me know my bill will be sent to collections. The two options are pay immediately or contact support. If I pay they will unfortunately reinstate my number and start charging me again. I have already payed half as much as the bill in international calling fees waiting on hold with koodo just to be hung up on. I would pay it out of principle if they left my account closed. the contact support link links to an error page which redirects me to the home page because of course it does, I’m convinced no humans work at koodo. Can someone who works at koodo please contact me so I can pay my outstanding fee while leaving th

Please cancel my internet plan by tomorrow 01/23/26. I have been trying non stop to reach you by phone and no one answers on your line even hours of waiting. Your customer service is by far the worst I have dealt with. PLEASE CANCEL MY PLAN EVEN IF YOU DONT TALK TO ME ON THE PHONE. I AM DONE WITH YOUR SERVICE!