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Hello,I'm looking for some help regarding my streaming. I have streaming basic. This plan includes Amazon prime. The account i have set up to receive Amazon prime is no longer able to use on Amazon so I'd like to change it to my husband's account/email. How do I go about doing this? Is that considered a relaunch?

I am very frustrated with Koodo communication ---->>> I was communicating with representative (only texting is allowed on Koodo, no phone calls) from Nov. 26th till Dec. 1st, when all conversation "disappeared". Since then, I am trying to connect, few times a day --->>> no success - always message, that something goes wrong and TRY AGAIN! Does Koodo care for customers? Do some representative call me back and solve the problem? 

I just did online upgrade plan only,  the new plan before I clicked confirm button is different than the final one. And it’s a downgrade one with even higher price. What a scam, and I need an explanation please.   The final plan I got is $40 with can only and 20G. I rather stay my old plan seriously.  Someone please help.   

Hello Koodo Community,A. Koodo email marketing and text marketing consistently ignore my existing plan.For example I currently have a Cda-US plan.When I arrived in the US I rcd multiple msgs advising me about EasyRoam: the benefits of and the penalties of not adopting. Also, after I adopted the Cda-US plan I rcd multiple msgs advising me about a mobile phone upgrade offer which included a Cda-US plan with lower capacities than the Cda-US plan I adopted.B. Is anyone else experiencing Koodo marketing messaging which ignores your existing plan?Koodo’s approach to ignore my existing plan creates confusion.My first reaction is to check my existing plan because Koodo has created doubt I have that plan. My second reaction is to question why Koodo would offer me a downgrade to my Canada-US plan.The mis-messaging is costing me time and $.C. This approach is unsophisticated and entry level incompetent.The solution is a quick existing plans database scan then suppress the email and text marketing

EDIT: As many recommended, I contacted Amazon again to try with a different rep. I didn’t even have to plead, this second rep offered a full refund for my membership that I paid on September 20th. Thanks to everyone!  Hi there! I recently subscribed (on December 5 2025) to the Stream+ Bundle which includes Disney+, Netflix and Prime. Everything is good and linked up, but when I linked up Amazon Prime, I noticed that I had paid for the yearly subscription of 99$ plus tax on September 20 2025. So I realized that I paid for the year and will then pay monthly through Koodo, essentially doubling payments from now til September 20 2026. Is there anything I can do for this? I contacted Amazon to ask for a retroactive refund of unused months and they refused me citing i’ve used their services already.Anyone else has gone through this? Thanks for your help

If I have selected  “3-Day Easy Roam US” as my Perk and also buy a 7-day Easy Roam Travel Pass, does that mean I can use my Koodo data in the US for a 10-day trip?Thank you!

If I purchase a US Travel Plan in Canada then once it’s used up can I buy an additional one while in US? It appears there is only a 1 week option available.

Hello, I did everything right and the LAN light is red and it cannot be detected  

I'm currently traveling in the USA. My plan includes unlimited talk, text and use of my monthly data while in the USA. A few days ago my phone stopped working. I can no longer place or receive phone calls. My data still works fine and I can still text.Has anyone dealt with this issue before? I have tried restarting my phone, updating my phone, registering on different networks (AT&T, Verizon, T-Mobile, etc.) but have not been able to get the phone to place a call.

I went to a kiosk and they scheduled a call back which I haven't received. I also tried to get a call back via the online chat bot but that didnt work either despite getting a text confirmation that a callback would occur. My modem is flashing green on DS and US despite trying from multiple coaxial points. I dont know if its because it hasn't been activated from the provider? 

Activated a line over the weekend over the phone, rep spelled my last name wrong AND gave me the wrong plan (gave me less data than we agreed upon). Said nothing can be done or changed until the SIM card is shipped.SIM card shipped, called Koodo and rep on the phone supposedly corrected both issues. Said changes will reflect in about an hour. It’s been more like 30 hours, but none of the changes are reflected in my account.How long does it really take? Should I call Koodo again tomorrow?

I get all the way to the end of buying a new phone online, using Koodo Tab, and then after clicking Place Your Order I'm stuck on the ‘hang tight’ spinning loading screen. I've waited 30 mins, tried multiple browsers and devices both on and off wifi. No error message. Anyone else experience this? 

I have the stream (Prime/Netflix/Disney) subscription on my plan. I added on the Crave subscription to my Prime account. But I want to cancel it. When I try to do it in the Amazon Prime Video app or website, I get a notification I need to do it through Koodo. But I can’t figure out how to cancel the Crave add on only. I only get the option to cancel all my streaming services.

Hi, I was charged roaming fees when I was out of the country… I assume it happened for an extremely brief second when I switched to an esim. I know my data roaming was off and my primary line was switched to my esim as I have used many times before. I would like to have that removed from my bill as I know I did not use.thanks

Hello all,Two questions that I hope you can help me with:I activated EasyRoam before a trip to Ireland August 30 to September 7th. I was under the impression that it was $16 a day, which is what the website said when I researched it a few days before travel, as well as the text that Koodo kindly sends me from the airport. But when I looked at my bill recently, I see I was changed $16 per day for the first couple of days, but $18 per day for all the days from Tuesday, September 2nd onwards. Was there a rate change during my trip? Seems strange to start that on a Tuesday and/or the second day of the month. It also would have been nice to be alerted to that beforehand in the text (e.g. “Please note: rate will be increasing to $18 a day starting September 2nd.”)Today on the website, I see there is something called a “travel pass” where you can get 14 days for Europe for $50. I double-checked and Ireland is an eligible country. I would have definitely done that! But that travel pass was not

Why am I receiving this message “(1 of 2) Koodo: You've used 100% of your 10MB of data and spent a total of $0.75 on additional pay-per-use data in this bill cycle. To help manage costs, your data has been paused until the end of your bill cycle at 11:59pm on 2025-12-27.” when I have 83.2gb left of data. 

My plan includes 50GB of shock proof data.However, I keep getting warnings saying I'm near to 2GB used data, and it shows from 0 to 2 indicating my limit is 2GB.So how does that work? 

I received a winback call from Koodo on Dec 2, 2025. It is from an agent called Issac. He offered me a great deal. However, I thought it was a fraud at first,  so I took time to verify. When he called me back, I was calling Koodo service and didn't answer his call.Later, I called back, but another agent picked up my call. I asked for Issac, but that agent told me that all the agents were the same and the offer was limited, so I would better make my decision immediately. I believed and made my order. Later, Issac called back, and I realized that this should be his credit.I wish his supervisor could see my post. I testify that he is a good agent, and please give him more opportunities. 

Hello,I have been overcharged for Easy roam on our phone bill. Ridiculous amount too. Easy roam was set up as per instructions and text came through that it was activated. And yet Koodo has charged me for every day. I can't even get the chat to have allow a callback. So frustrating. Any help on how I can get a callback arranged so I can talk to a live person would be lovely..

I was travelling from Calgary to Niagara Falls on Nov 27. I was charged for USA roaming when I was NEVER in the USA. Please reverse the charge,

Koodo internet is great until you move to a new address. I have been trying to get my internet moved to my new place for three weeks and counting now. One week to get the service moved over to the new place, another week for a technician to install a new line, and then one more week to receive new equipment although our equipment was working fine at the old address. Now im stuck without internet while making endless phone calls to reset the modem and router and troubleshoot while the problem NEVER GETS FIXED. I'm considering switching to a new provider but feel like canceling the service would probably take another month and im just not up for the hassle.

Ported from Rogers 3 hours ago and the network is still on no SOS only. 

Hello, I wish to activate an eSim for my new unlocked phone, which I purchased online from Walmart. When I click on the Prepaid tab, and then Activate eSim, the website asks me to confirm I’m a human, by clicking on an empty box. After I do this, the website just lags. A circle just goes around on the screen, but nothing happens. It just lags. I’ve tried clearing my cache, rebooting my laptop & even tried another browser. Can someone please try this & report your findings? Also….I want to know, if I activate a Prepaid account with Koodo Mobile, would I be able to choose my phone number? I just found out that my old phone number (which was registered with Koodo’s monthly bill) is still inactive. I’m kind of hoping I’ll be able to choose that number.

Yesterday one  of your agents did call to verify my order i did before its not processed need a verification the guy start by asking questions all the details my all informations at night time  when i asked him about his name he refused to gave me and start interrupting me while im talking he needs courses in communication before he attend customer service agency    Shame on you guys do better i dnt want the order anymore was an iphone 17 pro max with 4 lines in my account im thinking to cancel all lines  because of this un respectful agent