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I have a $17 charge for a long-distance call to a US number from March 2, 2026. I don’t recognize the number or remember making such a call. How do I dispute this charge? 

I ported my phone number out of Koodo on March 14, 2026, which was midway through my billing cycle (March 6 – April 5, 2026). I had already been charged for the full cycle at the start of the period. I expected a prorated refund for the unused portion of the cycle (March 15 – April 5), as I received no services during that time. Instead, I was charged an additional $2.60 on March 23. When I called Koodo, the representative informed me that I was not entitled to a refund because my monthly charge was considered recurring. However, Koodo’s website clearly states that customers should receive prorated charges for unused service. I have dealt with multiple carriers in the past, and this is the first instance where a company has refused to refund a significant portion of a recurring monthly fee for services that were never provided. Has anyone experienced this issue from Koodo as well?   

terminate my service, it is garbage, I cant work due to disconnects. Even Google DNS goes crazy

This company is absolute crap. zero customer support. Bullshit ai assist that just throws you in circles. CALL ME BACK YOU ***. YOU KEEP OVER CHARGING ME YOU *** ***Edited by moderator:  removed inappropriate language 

Heading to the UK and have a CAN/USA/MEX standard Koodo plan.  With the Europe Travel Pass, I understand calls to Canada are included. Because I have a CAN/US/MEX plan does that mean I can also call the U.S. and Mexico from Europe while using my travel pass?

I've called many time already and I keep getting disconnected after being in hold for 15 minutes. Please cancel my internet immediately. 

I was contacted by a Koodo representative.  He offered a 30% discount on my current account an as a promotion, I was to receive a phone.  It was supposed to be a samsung Galaxy but I received an Iphone 17 a couple days later.  It was supposed to be free.  I just got my bill and it shows my monthly charges to be over $500/month.  I don’t know what a tab plus upgrade is.  At no time during my conversation was I asked for any personal info(pin, card number...)  I did not even want another phone.  What do I do now?

I signed up for an account and am being charged but never received an activation email. When I try to get help, they require me to put in my Koodo phone number which is useless because it isn’t activated.

Hello, Locked out of my self serve pre paid account, reset password twice as well gave it couple hours as well - what do I do now?  Thanks! 

I drive for Uber and Uride, and I rely on your service for my work in Vernon, BC.Due to the outages on March 10 and March 27, I was unable to work and lost income.I would like to request compensation or at least a bill credit for the disruption.

I have paid over due balance today. Was told that I have service restored within the hour today. And this was early this morning. I have been told six times today to turn off and turn on and I would have service.  I sent over $700 for this bill and I still don’t have service. Can’t call or text. 

I am the account holder for three lines on my account, but none of those lines are used by me—they belong to my children. I personally use a phone with a different provider.When I request a callback, the system doesn’t account for this situation. I’m asked to receive the call on one of the lines on the account, which isn’t practical since my children live out of town and are the ones using those phones.This process used to work properly, so I’m not sure why it has changed. At the moment, if I have an issue with one of the lines, I’m expected to coordinate with my child—have them answer the call from Koodo and then pass along my number. This is unnecessarily complicated and a poor use of everyone’s time.There should be an option for the account holder to receive callbacks on a different phone number. I can’t be the only customer in this situation.it shouldn’t be this complicated to speak to a real person since koodo assist can’t help me with my problem.Now i start the process of organiz

I would like to to give a review of sales associate  Tanveer. He works at the Devonshire mall branch of koodo . He helped my spouse and myself with our new phones . I got the samsung S26+ and my spouse got the S26 ultra.  Tanveer was knowledgeable and was quick at transferring everything from our old phones..we both had the S22 ultra.  He was also very compassionate when my spouse had a medical concern.  All is ok now on that front. I have had people tell me that if I switch to another provider I will get a cheaper plan. That may be true, but I LOVE koodo customer service, both in store and on line. As someone who works retail, I know how important customer service is. Regardless of the type of business,  without the customer,  there is no business. 

Just signed up with  Koodo.  I am the primary subscriber and I have 2 other lines of my children. The customer relationship manager accidentally recorded incorrect last names for my children. How can I edit those details? I was told I am able to edit it through Koodo app. Where can I do so? 

Hi, I have a 14-day Travel Pass for my upcoming 15-day trip to China. I also have the $0 Easy Roam International add-on on my account. Can you confirm that once my 14-day pass expires, my phone will automatically switch to the Easy Roam daily rate for the 15th day if I continue using data?"

Called multiple times but unable to get through online or over the phone. keep going to hold music and no one answering the call. waiting on call for last 2 hrs.. callback option also going to hold without anyone answering… Or my calls gets dropped off. Staff in store cannot help. 

I signed up for stream plus basic and have not been able to sign up for a self serve account. It’s going in a loop saying that my postal code and phone number do not match. I’ve tried chat but can’t get anywhere without an account. I also tried calling support and they weren’t able to help. Anyone who has had this issue that can help??This has been a very horrible experience. I can’t even cancel since I don’t have a self-service account!

Hello,I was wondering if Koodo would price match with other service provider,and if I can change to a rate plan that is cheaper than current one.Self serve - change plan only shows the rate plans with the same price or higher.Thanks.

I set up pay in installments and was approved,  but now that I've made the first payment the information is not showing on my account and im freaking out. Was I supposed to go through the link instead of paying the way I usually do? Did I di something wrong? I can't afford to have my phone cut off!

Helloi travelled to India from Canada between 27th to 19 March but never used my phone for data and seems that if you see they got activated in transit as might have taken out at air port from air mode and connect airport internet.the duration is only one min and it’s a mistake.please revert the charges as my humble request. regradsdeepa

Hi! I was recently in the US for work, turned off my main sim and added and eSim to be able to still use my phone. Just got my bill and I was charged data roaming for 1 day, for apparently using data for 1 minute at 9:00am (which is even stranger as I was either on a flight into San Francisco at that point or was in the airport, still with my personal Sim turned off).Just went round in circles with the Koodo Assistant and trying to find a number to call - somehow wound up being redirected to Telus' web pages and then back to Koodo. Anyone know how I can flag this with Koodo?

I have two phone plans. One for me which is fine, and another one that my daughter uses. I’d like switch the auto pay off of her phones plan, and switch the number to her new phone. I find it impossible to get anywhere with this issue. 

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from telus, reply yes, confirmed, no welcome text from Koodo. Waited all night and but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text". I’m not on the koodoo network and cannot call or text or use data. 

Hello I ordered an internet subscription at the end of Februrary, with a scheduled start date of March 31.  My concern is that it is nearly March 31 and I have not received an activation email.  Is it normal for an activation email to be sent so late?I have received the equipment a few days after subscribing.

I’m in Calgary.  My mobile internet seem to be down since 4pm today, March 27.  Now it is 10pm, still not working.  Changed my sim to another phone, still don’t work, so its not my phone.  Also tested my wife’s phone who also uses Koodo, also not working as well.   It only works at home since we have Wi-fi, anyone else having these issues?    However, no issues on calling on both devices.