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Call Hong Kong from Canada using mobile, I can hear their voice, but they cannot hear me.Is that related to Telus ? Since I have other mobile brand also powered by Telus, and have same issue.Anyone experience long distance issue like this? Please advise, thanks.

I have Koodo mobile plan and I have an account and pay bills via PAD. I also have internet plan via Telus which I also do PAD. However, I don’t get bill on my Koodo account for that. When I took the internet plan 2 years ago, the representative set up PAD over the phone. I get sms reminders of pay amount and pay time. Now, I want to have access to my internet plan. How can I do that and who should I call for clarification. Waiting for reply. Thank you.

I am new to koodo, I changed my number upon activation and the number I changed to doesn’t work. It is in use by someone else so I cannot receive phone calls or texts. I cant set up a callback because the number I was given doesnt work. I dont know how to contact koodo for help. 

Phone is paid off, currently paying $45/month for 40GB. I hate the fact they took away the discount. No, I don’t want to add my debit card to their system for auto pay, I think that’s ridiculous and I can’t build credit that way. I just want a cheaper plan for less GB. All the plans from self serve are only more expensive :( I don’t want to have to switch providers but it’s looking like I’ll have to.

I have tried to report these roaming charges to Koodo many times, but get stumped by your on-line system and so I give up in frustration.  Because I was so frustrated dealing with you on this matter I have moved my mobile service back to Telus.  But I would still like to see this matter settled as you keep sending me bills, with interest accumulating on the undue roaming charges.   You have previously given me credit for a roaming charge, but there are still two roaming charges outstanding, plus overdue interest.  I have not been outside of Canada during the billing periods that these roaming charges were added, so I would kindly ask them you remove them and reverse any interest charges accumulated.  Thank you ~ I look forward to your response.

I have a Samsung A55 5G model and I went on to change from 4G to 5G plan 2 days ago. But Since its showing LTE,  I called customer service and tried all the options. Since non of them were working, changed my sim to an e-sim but it didn't work either.They also checked the area for 5G and confirmed that 5G is very strong where I live.Today I thought of giving another try and called customer service and I received a strange answer from them. They said Koodo still provide 4G and haven't started providing 5G even though it's advertised and sold. I really don't believe that.I think other users can see 5G instead of LTE at the top of the screen along with the increased speed as well.Can anyone help me to solve this issue

As the title says, I cannot get my free perk of Premium Voice Mail to apply when I select it. Any help would be great. Thanks.

Yesterday I was incorrectly charged for roaming while I was on a flight from Ottawa to Fredericton. Please reverse these charges. I wish there were a way to turn off roaming while still subscribing to easy roam, this has happened more than once and it makes me want to discontinue the service.

I changed my plan in 2019 Koodo to bill ,so I want to close my Koodo mobile account, show the bank balance I will pay $17 ,please call me

I got message that the password does not meet the requirements.Tried everything, even I used a random password, like  2FnQ@PgaGCan some one help me?Thanks.

I recently signed up for Koodo. The sim number is temporary in my esim settings and I cannot update the sim via the website. I keep getting this error message:“This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now.”I am getting frustrated and want to move out to another company. This process should be easy and without problems.Please fix it. 

I am consistently seeing speeds of 10Mb down/ 1Mb up.This is not “4G speed” and is practically unusable for anything but the bare basics.How do I get it fixed?For example: https://www.speedtest.net/result/18683273579 

Amazon Prime subscription is off couple of days after activating via Koodo Stream+. No option is self service portal to reactivate, or repair, or contact anybody on Stream+ only issue. Please assist.

​@Flo Koodo Can you please assist with cancelling my home Internet subscription. I've been trying to get this done since morning and spent 4+ hours on the phone with no help or persons to speak to.Unable to cancel Internet via koodo assist. Requested callback representative is from koodo mobility and they don't help much.

I have a streaming subscription and this is the first month that my data has been impacted by streaming.  Why would this suddenly change? My streaming data hasn't never accumulated as regular data. 

I have spent over two hours on hold on two separate occasions attempting to cancel my service. Your self-serve system does not allow cancellation and forces customers to call a sales representative, which raises serious concerns.I have also experienced two technician no-shows and have been without internet for over two weeks. At this point, I no longer wish to continue with your service.I am requesting immediate cancellation of my account, with no further delays or attempts to retain my business. Please confirm the cancellation in writing. 

Are the Canary Islands covered by the easy roam euro travel pass.  I will be in Tenerife which is a part of Spain but is not specifically listed.

I’ve been reaching out to customer service to cancel the subscription and they keep on transferring the call when I use the word ‘Cancel’ and no body picks up after that. I’ve been having hard time to reach out to them and its been 2 days and no body have reached out until now. Koodo assist was able to schedule the call but after that it was the representative reluctant to cancel the subscription after conveying the dropping of network during peak hours.

I transferred my daughters previous number to the new phone I got her to Koodo which was added to my account.  Turned it off, and text messages go through but no calls.  I am not the most technical.  In my account it shows the transfer is complete. 

Hi folks, I just signed up two new lines at the end of the year with an option to Pre authorize payment for additional $10 off. My understanding is that the $10 monthly discount is per line. Is this correct?

Hi Koodo Community Team, I’m looking for help regarding a final bill I recently received, as I believe this charge may be incorrect. I cancelled my Koodo account through a phone call on October 18, 2025. During that call, I paid all remaining charges, and the representative clearly informed me that no further payments or future bills would be issued. However, I have now received a final bill requesting payment, even though: I have not used the number at all since cancellation I was told my balance was fully settled at the time I am currently outside of Canada (in South Korea) and cannot make phone calls I also do not have a Canadian bank account anymore  Because of this, I would like to ask: Why is this final balance being charged after my account was cancelled and paid in full? What period or service does this amount cover? Is there a way to resolve or review this issue without phone calls, such as through secure messaging or email?  I am not refusing to cooperate, but I would appreci

Hi Koodo Community,I recently upgraded my phone (Samsung FE20) to an iPhone 17 and I want to switch using an eSIM with Koodo. However,  I can’t find any wiki in koodo website to help me.Here’s what I’ve done so far: I currently have a physical SIM card from Koodo in my old Samsung device which doesn’t support esim. I bought a esim koodo from a store. Can anyone help with steps on how to make sure my eSIM is set up correctly on my new iPhone while keeping my current Koodo number? Any advice or guidance would be really appreciated! Thanks in advance!

I switched plans to a more expensive plan recently. My bill this month has the monthly charge for the price of the more expensive plan and then it also has a partial charge of a prorated amount of the difference of the two plans. so I’m paying double for switching my plan this month.  Please charge for the old plan value this month and the partial prorated amount on top of it. 

Trying to add Stream + Basic; however, it freezes before payment . Can someone tell me if Koodo currently has a problem.thanks in advance…

I was switching from prepaid to monthly and I accidently refreshed the page near the end of the process.  (After receiving a warning asking me to keep my phone on and after consenting to a credit check to verify) after the refresh completed it showed an error page.  I'm still on my old plan 2 days later and if I try to switch again as soon as I click the plan that I want to switch to it gives me the same error message.