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Hi All, I am based in Calgary AB My mobile data is very slow since Tuesday Morning 7th Feb 2023 ,Mainly outlook ,Gmail,bank and WhatsApp apps are very slow and in Outlook outgoing completely stopped.On wifi speed is superb .I called koodo technical support they got my phone updated,reset network ,restarted phone ,took out sim and put it back, switched off /on airplane mode,on/ off mobile data .Nothing worked at the end they opened the ticket so it's a issue from Koodo or my handset ? Thanks
Hi,I was traveling to the US and had roaming turned off. Did not check voicemail or anything. Yet, see 2 phone calls for a minute each from me to myself. Its a small amount of $1.60 each time but I dont understand it. I never called myself or checked my voicemail. Thanks for any help.
I have a Moto g power 2022. I recently went to the US and phone would not connect to the cell network. It was in this constant loop. It would show t-mobile , then koodo unavailable, then sim 1 disabled, then start cycle over. It also would freeze up the network settings tab due to the constant cycle. I powered off, reset network, Put my sim in another phone and it worked fine in that phone. soon as I returned to Canada phone picked up koodo network and worked fine.
We know that keeping in touch with friends and family is important. That’s why we wanted to make sure our customers have an easy way of checking the status of our network.Seeing as though we’re on the same network, our friends over at TELUS told us we could use their new and improved TELUS Service Status site, at telus.com/status. It’s the quickest way to get up-to-date information about planned maintenance outages, unexpected incidents and even gives you the ability to report outages that may occur.By searching the address in question, you will be advised of:Nearby outages, If any actions should be taken; and, Where you can go for further information and support.Additionally, a recent enhancement to the tool enables you to sign up for email or text message notifications for real-time alerts on resolution progress.Want to learn more about Canada’s largest 4G LTE network? Take a look at our detailed coverage map.
Due to service and network outages in the Okanagan with severe snow storms - I lost service and network for almost 3 weeks. I have just gotten a full monthly bill, but only used one week of service. Am I entitled to a refund or a credit for services? How would I go about that, as when I’ve gone in store - I was told no help via Koodo in person - only online..
I am in the process of transferring from my Telus Prepaid to Koodo Prepaid. Both accounts are still active (for another day or so).I notice that I have VoLTE active when I use my Telus Prepaid SIM but when I switch to the Koodo SIM I lose VoLTE and if I switch back I get it back. And that is even though Telus advertises that VoLTE is NOT available for Prepaid on either Telus or Koodo. So why do I have access to VoLTE on Telus Prepaid and NOT on Koodo? The answer that VoLTE is NOT available for Prepaid seems artificial. Anyone have an answer?
I’m posting here as I just got off the phone with a Koodo rep and was told they could not help me. I would have to wait until next month to see if an internal billing issue related to the promotion would be corrected, and If I didn’t see the credit on that next bill to call back.Well, this is the second time I've been told to wait until next bill and nothing is corrected. This was my call back, and right now I’m not very happy with the lack of customer assistance. I see there is a helpful rep on these forums, and I’m hoping maybe can you help my wife and I?We signed up for Mobile Klinik’s Black Friday $30/20GB promotion November 24th and bought two CPO Iphone 13 Pros on the tab. We were told we would see a $25 credit each month for the promotion and a $5 credit for byod. We did not see the $25 credit last month and contacted Mobile Klinik who stated they spoke with Koodo and it had been corrected; we would see our credits on the next months bills. Those credits did not appear on this
I have an old plan. $29 for unlimited text, a tiny bit of data and 300 anytime minutes. I pay a fee to block the data so I don't accidentally turn it on. I noticed I often go over the 300 minutes so occasionally I add-on $20 for unlimited minutes for that month. I turned that on and yet my bill still says I'm owing $90 in mobile service charges. I'm so confused... what is that $90 for?
I switched to Koodo for the BF deal, was promised $30 20GB no activation fee.Imagine my surprise when my first bill is $129.92.Spoke to 4 agents on a few occasions and spent about 4 hrs+ in all calls combined. Agent 1 removed the $50 activation fee after putting me on hold 5-10 mins several times, tried to transfer me to a higher level rep to make my $30 plan the right amount (not $55), I waited on hold for 45 mins. Apparently the call centre was closed, what a waste of my time. You’d think they would have an automated greeting telling me (since they are so good with automating everything and giving no real customer service), but nope, I just waited on hold. I spoke to Agent 2, who didn't even understand what I wanted to get fixed. She transferred me to Agent 3. Agent 3 put me on hold for 32 minutes as he “looked at my bill". Told me the promotional code doesn’t apply and he submitted a ticket to be actioned. He said someone would call me back when it’s fixed. I asked about the o/s bal
So I have a iPhone 8 looking to upgrade online to a Samsung Galaxy S23 Ultra.I have a few questions.Will it ship to me in the mail or to a local Koodo store? How do I activate the new phone when I get it? Will I keep my same number going from iphone to samsung?
Have had two trips to Mexico now that had Easy Roaming charges for 2 days out of two weeks when our phone’s roaming was turned off. Our phone has dual SIM cards and we use a Mexican SIM card on arrival with roaming turned off. We are puzzled as to what triggered the two days of Easy Roaming charges. We did not answer any calls. We did receive texts but never answered them using our Koodo Canadian number. Does anyone know what I’m missing here??
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