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I tried many times but It says downloaded but each time I got nothing to see  

Why does Koodo charge my card a week BEFORE payment is due? It’s ridiculous. I’ve cancelled my pre-authorization for this reason. I have separate cards for payments and I usually have to transfer money into said accounts, like every other pre-authorization transaction the payment comes out on the due date (ex. Enmax) so I am expecting payment to come out on that date. Now I’m dealing with a different bounced payment plus a NSF fee because Koodoo took the payment out a WEEK before the payment due date.  yes I know I should leave more money in this account but I would prefer to keep it seperate.  I would love to utilize pre-authorization payments but not knowing the exact date payments are coming out is enough to not use it. 

I have an unexpected $18 roaming charge (“Easy Roam INTL”) on my latest bill. The only possible explanation I can think of is this: while at the Lisbon airport before boarding my flight back to Canada, I removed the travel SIM card I had been using (not a Koodo SIM). After reinstalling my Koodo SIM card, I briefly powered on my phone — for no more than five seconds — just to confirm it would work when I landed in Toronto. I immediately turned it off again.It appears that this momentary connection triggered an $18 roaming charge.I haven’t been able to reach a Koodo representative to explain the situation, so I’m using this review process in hopes of having the charge reversed.

I am trying to contact customer service to schedule a callback regarding my internet. It has been dropping soon after resetting and after speaking with a rep it was good for a few hours but is doing it again. There is no place to schedule a call back and the chat bubble that is supposed to be available 24/7 won't go past the bubble. I am beyond frustrated and am considering an alt provider. 

Why doesn’t Koodo allow pre-authorized $10 discounts on credit card payments?

HOW IN THE HELL DO I GET A REAL PERSON IN THE PHONE?! It’s been 2 hours of this robot and they don’t understand my problem. Everytime I give it the call back number it  refers me to this page. Can someone please tell me what I’m doing wrongEDIT: if you tell the chat bot you want to cancel your account they will call you. 

I switched from public mobile to koodoo my plan was $45 and I was able to keep that plan however today I get my bill and koodoo switched my plan to the $55 plan that I dont need or want and now i cant get ahold of a representative to fix it 

Hello,I opened the app and manually paid my bill today. However, when I checked my bank account later, I noticed that the bill amount had already been automatically withdrawn from my account.So it seems that I paid the same bill twice today. Could you please check this and let me know how the extra payment will be handled?Thank you.

When does the Device Care Complete start:when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

essentially bought an unlocked iphone 15, when i went to transfer my phone number to the new device it somehow “completed” on my old iphone 11 but didnt fully transfer to my new phone. do i need to just make a new number and create an esim? and wouldnt that make me lose all my contacts? pls help:)

I was shipped a Google Pixel when I ordered a refurbished iPhone 14.. We went to a store the same day when we realized it wasn’t the right phone, the store told us we had to call customer service and wouldn’t help us, then after 2 hours on the phone with customer service we were told they need to launch an investigation and we would get an update within 3-5 days. It’s now been 6 days with not a single update, I’ve just been received my bill for the month and I'm being charged for the phone we never received and we’ve been given no direction about what to do with the phone we didn’t order and don’t want. I’ll call, again, tomorrow, to fix this problem we didn’t cause, but has anyone encountered this before? 

 My $10/month discount with auto-pay by bank account was removed, apparently it “expired”.How do I change my plan? It’s not allowing me to change since it was already changed without my knowledge due to the expiration. How can I get this rectified? Thank you.

I am trying to change my free perk from the speed boost to premium Voice mail but I keep getting an error.

I've been billed by busuu for a subscription that was not authorized.I've emailed them and they have not provided proper evidence of this subscription, and will not remove the $15 charge.Is there anything Koodo can do, seeing this is clearly a scam.

Hi there,I’m trying to contact anyone from customer care trough chatbot. But it’s not working because I canceled phone numbers last month. In my account is still the rest of my last bill what I need to pay. But I can’t do it trough self serve because I didn’t have Canadian bank anymore. How can I pay it? Can anyone contact me trough email? Can anyone send me an invoice for it? Thanks in advance, Eliska. 

Someone has hacked my account and I believe downloaded an eSIM on there phone

I recently purchased my plan at this Oakville Place location, but after my experience today, I deeply regret giving them my business.I came in to ask a simple question about an NSF charge that appeared on my very first bill. I just wanted to understand the extra fee and get some clarity as a new customer. Instead of helping, **** met me with immediate hostility. She answered every question with a massive attitude, acting as if I was "attacking" her just by asking about my account.It got even worse when, in the middle of our conversation, she abruptly stopped talking to me, left me standing there unattended, and started helping another customer. To top it off, the staff acted like I was the one causing a scene just for wanting to discuss my bill.I’ve never experienced such poor, dismissive customer service. If you are a new customer looking for support, stay far away from this location—they are happy to take your money for a plan but will treat you like a nuisance the moment you have a

I have left koodo half month ago, but Koodo deduct the payment of whole month and hasn't issued final bill.Digital assistant keeps asking phone number and said number is not match???!!It never transferred me to a rep 

I am trying to add the “3-Day Easy Roam International” as my free perk but every time I submit the request - I never receive the confirmation email and the perk does not get applied (confirmed by checking add-on’s).I have tried selecting different perks, different browsers, incognito, different devices, clearing cache & cookies but nothing works.Please advise on how to proceed, thank you.

Is there any AI subscrition available for ?

Hello,I changed my phone plan to one that qualifies for $10/month discount with auto-pay by bank account and setup pre-auth payment to my bank account last month.I checked my latest bill and noticed that the discount has not been applied.How can I get this rectified? Thank you.

I just bought a week long orange travel esim. Primary was completed turned off and so was cellular data switching and we were charged everyday on our May bill. I tried Koodo assist and can’t get connected. Help! Thanks! 

I took koodo connection on Apr 29 and left koodo on May 5. My E-bill is generated on 10th May and shows full amount including activation fee and monthly charge. I cancelled my service within the 15-day CRTC trial period. I am requesting that the activation fee be waived and my service charges be prorated to reflect only for the days of usage, as per the Wireless CodeDigital assistant keeps asking phone number and said number is not matching..It never transferred me to a rep. I need a callback to discuss this.

I am writing to formally lodge a complaint regarding the failure to provide internet services at my new address, as well as the significant loss of time and wages I have incurred due to Koodo’s mismanagement.Chronology of Events: April 29: Service was scheduled to begin. Upon installation, the router showed a strong signal but no internet connectivity. April 30 – May 1: I spent several hours troubleshooting via online bots and phone support. A technician eventually confirmed the issue required an on-site inspection and promised a callback within two hours. That callback never occurred. May 2 – May 4: A voicemail was left on Saturday scheduling a visit for Tuesday, May 5. I attempted to call back immediately to reschedule as I was unavailable, but I could not reach anyone until Monday. Despite being promised another callback to resolve the scheduling conflict, I was left in limbo. May 5: A Rogers technician called to arrive while I was at work. Despite my previous attempts to resc

My latest bill shows a new number that I never requested or added. There is a new setup fee and other charges against number and the total amount for that number is 165.69. Who added this? Looks like a koodo or someone one working for them has started a fraudulent scheme to take money. I have been trying to talk to a real rep for one day but this digital assist is pretty useless. I should have never moved to koodo. Someone should fix this immediately.