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Hello, I am a koodo customer with (Removed sensitive information) account number.I am an Iranian and as you are aware of the situation on my country, the government has limited Internet and we are not able to reach our families. Since yesterday there is message circulating between the Iranian communities saying that you offer free call to Iran from Canada , just I wanted to confirm with you if this is correct? I hope yes.And if yes please put on your website to inform people officially as we have no twitter account all. Many thanks
Remaining Tab balance = $0 0 months remainingTab Bonus balance: −$291.62Tab Bonus reduction: $22.44 / month Can someone please explain this? I paid off the tab balance in full a month or so ago - and it is still taking a chunk out for the tab. When I broke my last phone they said they couldn’t replace it, so I had to buy a new comparable phone… which they were not allowed to sell me outright (purchase in full) they insisted I needed a tab to buy it… They said I could pay off the tab whenever I wanted.I paid it off as I don’t like having a phone bill over $100 a month. I don’t understand this Tab Bonus part - and why can’t I pay off everything I owe?
Like the title says, I would like to know if I can just return my two samsung S20 FEs instead of paying off the tab and the tab bonus. I thought the total was going to come out to $240 dollars but instead they hit me $1000. They can have their phones back I cancelled their service because they kept issuing me more data when I never asked for it. Kind regards and thanks in advance for your help
Hi Koodo Customer Support Team. I have a 1000 min USA long distance call addon for $7. I was told once the 1000 min long distance completes. I couldn't make call forwarding. Now I think I used over 1000 min for USA. I got a bill for $470+. Why I have not been notified and I have no way to track how many calls I made and how many left. I am really frustrated with this bill. I am so happy with Koodo so far. This bill makes me nervous and needs some help please.
Hi all,New customer here, received my first bill today.If I understand correctly, it includes charges for the part of the previous billing period and for the next period.But the problem is that the $10 monthly credit I received by applying a promo code didn’t show up in the bill. It, however, is displayed in the emails I received after I subscribed to Koodo (see below).How do bill credits work? Am I going to see it next month?Thanks!
My wife has a Koodo prepaid account. We used it last April in the US since she has purchased add-ons for voice, data and Texts. We are now back in the US for a month. She can originate and receive calls but she can’t hear the other person. Data and texts messages are OK. We had a Koodo rep call us on another line, who then passed me to somebody in the technical service. She told me that my wife would need a 5G phone so it would work in the US. She also said no 3G or 4G phones will work on Koodo prepaid accounts in the US! I know 3G phones no longer work in the US but 4G (LTE) should. My wife’s phone is an iPhone SE first generation, which is compatible with LTE and VoLTE. By the way, I can’t enable VoLTE on her phone, I get the message ‘’to activate LTE calls on this account, contact Koodo’’ The Koodo reps was no help to resolve this.Finally I find it strange that we can still buy from Koodo add-ons for voice in the USA without any notice that the phone needs to be 5G compatible.Co
We live in PEI and received the message about no charge data overages from Sept 25-30th. However my son has had his data paused because he reached his data limit for his current billing period which is Sept 26th to Oct 25th in two days on the 26th and 27th of September. He swears he didn’t use 10 gigs of data in two days…and if he did it was to be covered!! What’s up here???
Hi, I just recently switched from Rogers to Koodo, and now I cannot receive any call. I can make a phone call but not receive a call. It been two days and it getting very frustrating. I contact the sale rep asking for help by messaging him but I received zero response. Please help.
Hello!I have been attempting to close my Koodo account from abroad and it is a terribly frustrating process. I do not have Facebook, nor Twitter until a few days ago... I just started a Twitter account with the sole purpose of shutting this account down. I have left a DM to Koodo for more than 48 hours with no response yet. How long am I expected to wait to receive a response?Seems absurd that a communications company is so out of touch, and makes it exceedingly difficult to perform a basic service.Thanks for your time.
Bought a new phone in-store last month, early August, Google 6a, and 9 out 10 calls, the person can’t hear me for about 10-15 seconds, sometimes not at all and I’ve had a few calls just drop. I always have good signal. Can I exchange phones? I assume there’s a certain date where it’s too late, but when you’re paying hundreds of dollars for something that doesn’t work well, you should be able to have it resolved.
I have read the generic post about the details of the relief assistance due to Fiona. One of the eligibility requirements is to have a Maritime province phone number and address associated with your account. I have a PEI address but an Ontario number because I never changed it when I moved home 10 years ago. Am I disqualified because I only have one of the criteria? And am I correct in understanding that if I pay $25 (for 1GB) 4 times (total of $100) between the 24th and the 30th, that I will have to pay that $100, but will be credited the full $100 on my following bills?
I have been trying for over a month to buy a travel package from Koodo. I have not been able to log into my self-serve account because I am in airplane mode. I don’t want to take my phone off airplane mode because I will be charged for every minute that I use. How can I get in touch with someone to start that international travel plans for me?
I bought a CPO Iphone XR a few weeks ago and really didn’t like the LCD screen. I just returned it today to Canada Post following Koodo’s return email instructions. Called rep beforehand, they said I can just head on to the website and buy the CPO Xs that I wanted. However, when I did that today before checkout I noticed my tab bonus and tab balance still needed to be payed. I’m wondering if that would be an issue, and when I can buy a new phone on tab?
I have two accounts with two plans, two phones and two phone numbers, one $50 plan 5GB and a $47 plan 8GB. No tab balance on either. I want a new phone for the $47 account - can I consolidate the two by adding a line to one account? If I add a line to the $50 account and order a new phone ($24 tab), can I migrate the phone nunmber from the $47 account and close that account? What will my total new monthly cost be?
I’ve received no notice about overage fees being waived (as others appear to have), but have had to accept a $25 charge for a measly 1GB of data. I texted back to accept, and it did not work. Had to do it through my laptop at a coffee shop that happens to have power.Is there no override for this in the meantime for those of us in Atlantic Canada who’ve had no power for days and are relying on data for some entertainment and contact with the outside world?I’m pretty unimpressed at how much hassle this has been to try and deal with. I will very likely be looking at a new provider after this.
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