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I am traveling. I purchased an International roaming package but I'm getting alerts that my data usage will expire, how do I ensure my internet access continues?

Hi guys i've two lines with koodo since last 7 years and I never had any issue. In April 2026 i upgrade my plan but with less amount as I was used to pay earlier. Now since July i'm having hard time with network as data & calls doesn't work properly. I spoke to customer care, technical team and network department multiple times but none of them could fixed it even though they tried reset settings, trouble shooting etc. Some times I get that much fed up I just feel to break my Samsung S24 Ultra. Please help me out too. I got compostation for whole month but I wanna get it fixed. 

My Iphone battery life is nearing the end and i want to change phones. I selected a google phone but when I go to check out, it is asking what plan I want. I don’t want to change my plan as it is overkill already for my limited usage, but it wants me to pay an extra $5/month for the new plan with even more wasted data. And then, at the very end of the process, the plan isactually $10 morea month and you get a $10 rebate if you sign up for auto-pay. I already have that, so will i get that rebate or not? Too bad there are no f** agents left to speak with.

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the automated voice I’m supposed to be hearing telling me to press 1 so as to hear the code I’m looking for). After several attempts, this keeps happening. Should I be waiting for a network glitch to go away, or might there be some separate issue I need to address? I’ve never had this problem before. This phone hub is newer than my previous one (upgraded 3G to 4G LTE some weeks ago) and this is the first time I’m having to have a verification code sent through it. Yes, I have Call Control active but the phone number my financial institution uses is whitelisted and has been for a long time.

I tried to move over from prepaid to post paid and now my phone no longer has cell service and i can’t login online.

Hi!I purchased Stream + a few days ago.I activated Netflix and Gem no problem but can't get Disney+ or Amazon Prime to activate.I set up a self serve account & followed the activation links.Disney+ keeps asking me to select a plan and pay.Amazon Prime gives me a message that existing Prime members can't use Stream+ even though it said when signing up to Stream+ that you can link to your existing account & it will transfer billing over.Has anyone experienced this & how did you get it fixed?

It started when my phones camera and flashlight stopped working. I went to the kiosk I purchased my pre-owned iPhone 14 at. It was less than a year ago and still under warranty. The representative at the kiosk informed me they could not assist and set me up with a call back from a Koodo Representative. That person told me to go to a website to verify my phone was still under warranty and to take a screen shot. They then advised me to go to a Telus store and show them the screenshot and they could help. The representative at Telus told me he could not help and to go to the Mobile Klinic in Lethbridge where repairs are done. The representative at Mobile Klinic told me he could not help without a work order from Telus. I returned to the Telus store I was previously at. They tried to send me a text to set up a claim. The text did not come through despite numerous tries. The Telus representative told me he could not help and to phone the insurance company directly. I did. The insurance comp

I live in Canada and I am purchasing a 3 day easy roam travel pass for the USA and was wondering if while I am in the USA, would I be charged if I called back to Canada. Does the travel pass allow you to make free calls back to your home country (Canada) while you’re travelling in the USA?

We are heading to Hong Kong and Mainland China in a few days, we were going to purchase eSIM and VPN but an now hearing that using Roaming through our existing plan works and then we can connect with people at home. Has anyone used Koodo roam plans in China, how was your experience? Was it easy to set up? I have a 100 GB rollover plan so I’m not worried about running out just eat to make sure I have all the required access while we are there.  Thank you!

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

Just added a new line and unable to add the free perk of Rollover Data.  Is anything able to be done on Koodo's end of things?

Hi, I’m currently in West Africa. I recently switched my Koodo prepaid number to postpaid, but my order is still processing and my number is not working. I need to receive security SMS from my bank and CRA. Can you please activate my line and help me get roaming service? I need to keep my current number.

Hi, I recently switched my Koodo Prepaid number to Postpaid and kept the same number. I am currently in West Africa, but my line is not working and my order is still processing. I need to receive security SMS from my bank . Please help activate my line and international roaming without changing my number.

I purchased an esim plan for a fully wiped device that doesn’t have a physical sim. I haven’t received the QR activation code or push notification to set it up.I have gone through the recovery process but still never receive the push notification.Phone is a Google Pixel 7 and is fully up to date.

I purchased a 30 day Europe travel pass from Aug 24-Sept 24 for use in Ireland. Can I purchase another one for use from Sept 24-Oct 24? Is there a maximum number of passes I can purchase?

I’ve been getting calls multiple times a month (and recently, weekly) from 1 844 518 7852, which is screened as Telus on my phone.  I’m inclined to block the number, especially because they never leave a message, but I only started getting these calls after I created a Koodo account so I wonder if it’s actually legitimate. I believe I picked up once a while ago and I think it was an offer/someone claiming to be a sales rep but I don’t remember, I’m only bringing it up now because the frequency of calls is increasing

I will be travelling to the Philippines in a few weeks, I have Unlimited International SMS included in my plan. Does this mean I can send and receive messages while I am in the Philippines free of charge? Or is it only free for incoming text messages?

I am very new to Kudoos. About two hours ago I updated my plan. When I tries to make a phone call I get this message. "Not registered on nerwork,"Can someone please help me out.Thank you

title says it all can’t choose a perk as the site does not function 

I have a new phone number and a new eSIM plan to go with it. All looks good in Self Serve. But I have not received a welcome email, an activation code, or a QR code. Where is the eSIM information, where are the activation details (not instructions)? After the two hours it took me on the phone to actually make this purchase, this seems like an inauspicious start. 

Trying to set up wifi calling and it keeps saying "The number entered doesn't match our records. Please re-enter your number."  Can anyone help with this 

I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.

I’m switching from a Galaxy Watch LTE to an Apple Watch Cellular and want to transfer my existing Koodo smartwatch line/eSIM.I do not want a new line or another activation fee, since I already paid the $70 fee when I first activated the service with my old galaxy watch lte.Can Koodo simply transfer/re-provision the existing smartwatch service to the Apple Watch? Or are they going to rip you off ?

Why was I able to talk to a live agent on Sunday, but today all I can do is Koodo Assist, which is not helpful in the least.

I setup my wifes phone as a new line on my monthly account and brought her number from koodo prepaid. We didn’t receive a push notification or an email with a setup QR code for the esim. As we brought her existing number from the prepaid account she is nopw without an active phone.