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I just changed my Koodoo mobile plan and now my unanswered calls aren’t going to my voicemail. When I call the voicemail it is still set up.

Is it possible to delay payment for a month. Just lost my Job and dont have the funds to pay right now as i had rent and other bills to pay.

I borrowed a friend’s older Samsung device (Galaxy S23-FE) to test an app. It hadn’t been wiped so he could sell it, so it still has his accounts on it.  I took the Koodo SIM out of my iPhone and put it in the Samsung.  It sees a cell signal but doesn’t connect to Koodo, so I can’t do anything.  The phone isn’t blacklisted (check device.ca) and being Canadian I don’t think it can be locked to a carrier.  How can I confirm that?  Anyone know what step I’m missing?  Thanks

My sim has been locked, I need PKU #  tounlocked, can someone help me

I want to change my credit card payment to direct payment from my account. I have fallow the step but can’t get the right billing session in order to manage the account. Self serve only gives me an option to chance credit card but nothing else . Not able to select any other method or a way to change from credit card only method.thanks 

I changed my Sim lock password and now need  the 8 digit puk code but can't seem to find a way to speak with a rep. Any suggestions anyone?

When I go to add a phone to my cart it says “unable to upgrade phone or add a new line at this time”. I don’t have any unpaid tab. 

Lost cell service in ottawa this morning. Refreshed everything, restarted phone, removed Sim card and all other troubleshooting attempts. If its not a network outage, whom should I call to fix it?  

Its getting really annoying how difficult it is to change a perk.  Please help as nobody yet has still changed my perk.  Its to a point where changing service providers is the answer.

I have a Pixel 8a, which supposed to have a 5G capability. Unfortunately, the only network available is LTE+. I tried the network reset and phone restarts. Unfortunately, nothing worked. 

So recently I had an issue where my phone lost network connection. I received the koodo feedback email. I filled out the survey and in doing so I completely trashed Koodo's technical help infrastructure paying particular attention to Koodo Community as I feel it is useless and far more time consuming than it should be considering what I pay koodo per month for our 3 lines. When I completed the survey I get a message saying "we are sorry to hear about your recent trouble", then sent me here to the koodo community  to find help. Lord have mercy the amount of ignorance is staggering.Can't wait for my contract to be up.

I have been traveling in Australia and purchased a local e-sim. While switching over I somehow incurred an $18 roaming charge in error. Impossible to speak to an agent to have this removed as I cannot call from abroad. Please provide an email or someone I can speak to about this. Very frustrating attempting to get service 

My account number and IMEI number is not recognized when I am trying to enter it to port my number to Koodo. I did not do spaces, or dashes. I have tried multiple ways. 

I just added a 14-day Europe travel pass to my account. There was confirmation page said “You’re all done”. However,  the pass does not show on my list of add-ons.  In the meantime, Koodo sends me a text “ Nice. You have purchased more data to be used until the end of your bill cycle, which ends at 11:59pm on 2026-08-01-04:00.  Your data is not longer paused”.  It is not what I’ve bought. Checked with the online chatbot and it is totally suck! It cannot get my question, and no option to contact with a REAL customer service! I don’t know if the travel pass has been added and no idea if I can use it tomorrow when i landed the airport of Switzerland. What a horrible shopping experience! What further made me mad when I check this community is that seems it is already a common problem. Lot of customers has been affected before. Why Koodoo still selling this shit product to customer? Who can help me to solve the problem? Will change the service provider once I come back to Canada!

I am travelling in Mexico… have the airplane mode on, using my wifi at home, celular data off, roming data off and I keep getting text from Koodo that roaming started runjing for my ohone number and I will be charged unless I have a plan or pass. This is everyvtume I travel and I am gettingvtired of this. Customer service is impossible to contact. Help plase!

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The staff at the Kodoo booth in the mall said I need to request a rep call back through the online help feature, while the technician/rep on the phone says I need to go to a physical location. Can somebody please explain the process to get a new Wireless Home Phone Hub?

My phone will not allow me to make phone calls or receive phone calls.   iPhone.   Phone is not hooking up to Koodo- says no service.

Hi,I switched from public mobile to koodo yesterday with the deal offered on the pm platform. It says on my account that the transfer is done and I can use my number. Didn't receive the esim notification or qr code via email. I need access to a phone line. I tried reaching out to support via Assist, didn't hear back at all, I don't have any option to get a callback and the esim recovery doesn't work because it says my email was changed recently.I also cannot add a credit card to use as payment, because it says that part of the website doesn't work, it drives me crazy. Can someone ​@Koodo please help and send me the QR code, your website said it was supposed to take max 2.5 hrs and it has been half a day, I need my phone for work.

I have two lines and I am unable to add free perk (rollover) to either of them. I tried different browsers, clearing cache etc. 

Hello,I subscribed to Stream+ for a while and it also came with CBC Gem Premium and ICI TOU.TV Extra as free add-ons.I recently cancelled my Stream+ membership, but I noticed that my CBC Gem Premium and ICI TOU.TV Extra subscriptions were still active at no cost.  However, I haven't been able to find any way to link my existing accounts with these services to my Koodo account - at least since my Stream+ membership ended.Although ICI TOU.TV provides a link to Koodo for subscribers to complete the process, it takes me to the checkout page but when I go through the steps it takes me to a page saying “Thanks for your interest! To subscribe to Encontinu+ or Illico+: You'll need to have a mobility or internet plan first. To subscribe to YouTube Premium: You'll need to buy it with Stream+.” and nothing changes on the ICI TOU.TV side.Is this a glitch, or is it just that I'm no longer eligible for CBC Gem Premium and ICI TOU.TV Extra since I'm no longer a Stream+ subscriber?Thanks in advance.

Recently, someone explained to me how they went through your whole 611 shenanigans just trying to arrange a support call. The callback system might be acceptable if it actually worked properly—and if your robot bothered to clearly explain when nobody could contact you because support was closed.I have now spoken with several Koodo customers who have expressed serious discontent with this system. Honestly, I was almost relieved to discover that I am not the only person who feels this way about how Koodo handles 611 support situations.Your customers get sent on quite the obstacle course just to ask a basic question, get information, or have an overcharged bill corrected. Ultimately, it feels like a disrespectful way to treat the very people paying for your service. Everything about the process spells terrible customer service.Explain this system to people in other countries—or even to Canadians using different carriers—and they suddenly feel grateful they are not with Koodo.Here is how t

Hi! Sorry to bother you, but it seems I accidentally clicked to pay my entire phone balance in full. Could you please let me know what I should do in this case?

I recently added the Mexico Caribbean 7 day easy roam to my account for $49. However when I landed in Mexico I received a text saying my easy roam charge would be $18 a day that I use data or call or text. Why? Is this just a generic message? It says on my account that the 7 day package is added and will be applied automatically when I land but I’m not sure why this texts says otherwise and want to avoid unexpected charges. 

I received $64 worth of roaming charges from June 26th-29th and I was just travelling up island, I never left the country at all.Please reverse these on my account. Thank you

I just activated my rooming can you check if it is working?