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W
warpdriveBeginner
asked in Billing & Payments
Only one of two bill credits applied?

I just freshly ported in two lines using the PROMOWEB120 promo code for each line which gives each line a $10.50 monthly discount for 24 months. I just received the first bill and it looks as though only one of the two lines received a $10.00 discount, not even the full $10.50? Maybe the GST is factored in?I’ve noticed in other posts where folks say you might not get your credit until the second month, I just found it odd one line received  it and the other didn’t. Is it possible for sometime to have a look to see what happened?Cheers!  

70
W
2 hours ago
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RgenieBeginner
asked in Purchases & Returns
New Pixel 9 & Plan for a new koodo customer

Decided I wanted another phone - the pixel 9 pro.  How does the 30 free exchange process work?

111
Sophia
2 hours ago
C
ComposBeginner
asked in Plans & Add-ons
Mobile Plans Confusing

I’m a subscriber looking to reduce cost of my plan. In the self help page I’m offered two plans:100 Gb for $39.9580 Gb for 44.95Don’t get it. The plans are duplicates. Confused. Need this sorted cause I don’t know what I’m missing??Cheers and thanks,Compos

121
Sophia
2 hours ago
I
InLimboBeginner
posted in Billing & Payments
roaming alert while still in canada

Koodo: instead of having customers jump through hoops to ensure we don’t get alerts and charged for roaming in the US when we haven’t crossed the border, please fix the situation. Make it easy for your customers. We shouldn’t have to get caught in the loop of navigating your online rabbit hole for assistance. Instead, we should have confidence that this situation will be resolved.

61
Darius Koodo
4 hours ago
F
flyingpobBeginner
asked in Billing & Payments
How do i get a refund for a double charge/my account to reflect that my balance owing has been paid?

Currently on the phone with koodo for the 4th time, on dec 14th i was double charged, dec 18th i called to explain and get my money back. nope. call your bank, bank says because they recognize the double charge they wont dispute it and koodo can just cancel the payment. Well it says they have no payment from me. Dec 18th after i called i get an email acknowledging i paid a completely different amount. Which isnt true.  How do i get my money back and my account to reflect the bill has been paid? Customer care is just as confused as me

242
F
6 hours ago
K
kirknewhookBeginner
asked in Plans & Add-ons
OneNumber for Apple Watch

I am curious if I can add an apple watch that I’ve bought for my child to my cell #. I searched it on koodo and it refers to OneNumber as being a way to do that, but I’m unable to find out how to set that up. Any suggestions?Thanks,Kirk

191
O
7 hours ago
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Kevin HayneBeginner
asked in Plans & Add-ons
Want accessory bundle as a perk not offered

How do I add an accessory bundle as a perk for my new S24 FE even though it is not offered as a “pick your perk” with my rate plan?

111
O
8 hours ago
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ACM88Beginner
asked in Billing & Payments
Accidental roaming fees

Please remove accidental roaming fees of $14 for November. I live near the border and did not leave the country. Thank you.

303
Darius Koodo
9 hours ago
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Jose netoBeginner
asked in Billing & Payments
internet blocked

Unfortunately, this company does not have the technical, logistical and financial capabilities to perform quality work. From the execution of duplicate charges, deletion of payment histories, undue charges, support website with several bugs, lack of stable connectivity, lack of auto connection, lack of quality human support, lack of human chat, deficiency in responses from this community, duplicate values, instability in service. I would like to know how to have email service so that your company can have a minimum of logical and rational service.

211
Sophia
10 hours ago
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flying66Beginner
asked in Billing & Payments
Bill credit not applied?

Hi I got a message from koodo in November that my expiring bill credit would be automatically replaced with a different bill credit for 6 months but no credit has been applied to my bill? 

242
F
11 hours ago
J
jimjamsConnector
asked in Tips, Tricks & Troubleshooting
mms and group chat not working on iphone

Switched from virgin mobile to koodo and i’m unable to send photos from my iphone 12. Phone is updated to the newest update and I reset all network settings, have lots of data, apn is correct etc. Unsure of what it could be? 

355
J
11 hours ago
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AshrafunBeginner
asked in Billing & Payments
Why does my plan say Tab Basic when everything is paid off.

Need some help from a MOD. Yes, I have read this post.But doesn’t make sense to me because my final bill is generated with the last tab amount charged. In other words the Tab is cleared! Please see this screenshot:Shouldn’t the Current Plan have no tab associated? Out of curiosity I clicked on “Pause my plan temporarily” and noticed that my account still flagged with a Tab even though its paid off (i.e. final Tab amount charged to bill).   Does my account need to reset somehow to clear the Tab? When would Tab status clear from my account?

111
Darius Koodo
11 hours ago
A
andymhancockLeader
asked in Other
Would Koodo actually call me for promotional reasons?

A live person called me over the weekend, supposedly from Koodo.  I said I don’t take calls on the phone from Koodo because there is no way for me to confirm their identity.  I was all full of sympathy for someone who many might rage at or hang up on.  All seem to go well and she terminated the call.Then it occurred to me that many scammers record one’s voice and use AI to fake that voice for illicit purposes.Does Koodo actually call its customers for promotional reasons?

261
O
12 hours ago
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joshdoBeginner
asked in Self Serve
What countries are included in the Unlimited Long Distance Pack?

Hello there, I am confused about the list of countries included with the Unlimited Long Distance Pack perk with some koodo plans. In the help page, it shows 27 countries, but the link provided from the plan itself shows only a handful. Could I get a confirmation of which is accurate?

311
Flo Koodo
1 day ago
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Toronto0988Beginner
asked in Billing & Payments
double payment

I’m new to Koodo. I recently set up auto pay, but it said it would take effect the following month, so January. My first bill for December is due on the 27th, so I made a payment on the 20th. I just checked my bank account and saw the auto payment went through, so now I’ve double paid for December. Is there a way to get the credit back to me. If I had known the auto pay would go through in the month I changed it, I wouldn’t have made a manual payment and it’s just before Christmas.  Any advice?

283
Flo Koodo
1 day ago
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Stephane LantinBeginner
asked in Prepaid
Koodo Prepaid Coverage

Hello, currently on ChatR but the LTE signal is much low (1-2 bars on 4) vs Telus/Koodo/PM coverage in my town.my question is:does the prepaid plan has the same coverage as postpaid?  I read the postpaid plan from Koodo does have extended coverage (like Koodo-Ext) Someimes I go to NB, but there are no Telus tower, does prepaid have service in New-Brunswick? When I was on Public Mobile it worked. 

393
O
1 day ago
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JesaispasOrganizer
asked in Purchases & Returns
Buy S24 for 15$/month and keep my actual plan at 35$, is this possible?

Hello!Just wondering if sometime Koodo makes exception (long time customer with 3 actives lines) and let you keep your actual plan. I was looking to buy the S24 for 15$/month but my plan is only 35$. Wondering if it worth calling them… Thanks!

412
J
1 day ago
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ArlCBeginner
asked in Tips, Tricks & Troubleshooting
Cannot make calls on Zenfone 10

I've been trying to call urgent care for an hour and finally had to go find my old phone to get the call to work.I cannot make any calls. My Zenfone 10 is supposedly not supported by Koodo. I've reset the internet, reset the phone, changed many settings, but it still won't let me call. This seems to be semi-recent since I made a call yesterday. I am a monthly customer. VoLTE is not supported on this phone, but it begs why I can't call using non-VoLTE?If I look at callbacks for Koodo, they wouldn't be until tomorrow and I literally do not have time for it. I either need to be able to call urgent care (my old phone breaks and is barely functional) or I'll need to walk to the hospital.

305
Flo Koodo
1 day ago
D
DstamperConnector
asked in Plans & Add-ons
Incorrect Charges

I received incorrect roaming charges and incorrect usage charges. 

365
Flo Koodo
1 day ago
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GujjuCanuckBeginner
asked in Billing & Payments
Going out of canada for 40 days - just need incoming text

Hi, I will be travelling outside canada for 40 days soon. I have local sim of the travel destination and will use that all the time. I will only need to use my koodo sim for incoming otp texts from banks etc when I need to login to them from time to time.  According to my understanding, when I put in my koodo sim , I need to make sure that mobile data and data roaming are off at that time. I will receive the incoming text and won’t be charged for the same.  Is this assumption correct or would I be charged anything ? Thank you for the help.

161
Flo Koodo
1 day ago
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NavsekhonBeginner
asked in Other
I got a sim from india and they said to insert it when u reach canada and i gave inserted it and it shows sos only and network coverage is not coming

Sos only is coming

111
Flo Koodo
1 day ago
G
GGBConnector
asked in Billing & Payments
double connection fee

I am new to Koodo just 5 days from now. Customer service helped me to port my sim and I requested for e-sim. Today I received my bill online and  Koodo charged me 2 lines of connection fee of  $70 each total of $140 to the bill. The customer service who helped me said it is free but not free at all instead koodo charged me twice connection service fee. Poor signal as well, always connecting or not connected to the internet. I regret porting to Koodo. Very disappointed.  

456
G
1 day ago
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Russell_StampsBeginner
asked in Tips, Tricks & Troubleshooting
My call log has strange international calls

Not sure if I am in the right place.Firstly, the Koodo help pages are TERRIBLE - there is NO OPTION (that I can see) to get technical help by phone or with a real agent. Anyway - to my issue.  My phone call log shows that I made an international call to Belgium this morning, and that I am texting that same number right now.  Neither are true, so who do I contact, and how, to get this looked into NOW, not in a few hours with a callback.  IMO, it could be something serious.Thanks.

242
Dinh
1 day ago
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Ziming PangConnector
asked in Billing & Payments
discount?

“Additional discount of $5/mo. when you set up auto-pay” on the plan instruction.I set up the auto-pay the day I got this phone card, but I was still charged 34$, the original price, rather than 29$.why?

474
Z
2 days ago
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lmlvinBeginner
asked in Tips, Tricks & Troubleshooting
wifi calling not working

Hi there. I’m trying to enable wifi calling on my phone but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I’m using an iPhone 15promax with iOS 18.1. The only options under voice&data section are: 5G auto, 5G on, LTE. There is no VoLte to enable. Can you help? Thanks. 

17814
A
2 days ago

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