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Iam already pay bill today 12.00 pm. But my account not activated. Koodomobile customer service very very bad

anyone know when you receive the redemption instruction for this i bought this phone almost right away  

Hi everyone,I’m looking for some help regarding a recent bill I received.I officially cancelled my Koodo service on April 1, 2026. However, I just received an April e-bill notification for $40.06, with a due date of May 12. The email also mentions an "unpaid balance from last month."Since I closed the account at the very beginning of April, I wasn't expecting a bill of this amount. I would like to clarify: Is this a final pro-rated bill or an error? Why is there an "unpaid balance" if I thought everything was settled upon cancellation? Could a representative please look into my account status and explain these charges?Account ending in: 7769 (Please do not post your full account number for security, just the last 4 digits is enough for them to start).Thanks in advance!

Hi all.  I got an Apple watch cellular plan, but it has NEVER worked. I’ve had it for months (possibly a year now), and it doesn’t work without my phone nearby.  I’ve attempted cellular setup a million times. Usually it will 1) not connect at all or 2) get part way through the setup process and then give me an error code with a Telus number to call. But every time I call the number and input the watch number, it says there’s no plan with that number. I’ve gone back to the store I bought the watch 3 times and they’ve hard reset the watch, and attempted to setup with the same issues, and proceed to tell me to call the number given.  I’m at a loss because I’m paying 10$ a month for a plan that I cannot access or use. Anyone have some trick that worked for them? I don’t want to return to watch and start over, but it’s seeming like I might have to 

I would like to confirm whether the Asia 14-Day Roam Pass has been successfully added to my account. Could you please check and let me know the current status?Thank you for your assistance.

I am writing regarding my recent bill. I noticed that the pre-authorized payment discount was applied only once, even though it should have been applied to both billing periods.Based on my understanding:The partial period (Apr 04 to Apr 13) should also be eligible for the discount.The current billing period (Apr 14 to May 13) should have the discount applied as well.However, I only see one $10 discount applied on my bill.Could you please review this and apply the discount to both periods accordingly?

I would like to dispute Easy Roaming charges on my bill from Mar 6-8 in Salt Lake City. I had turned off Koodo mobile data completely while in the US, only using my mom’s hotspot if needed. I don’t understand how the Easy Roam was activated, but can you please waive this?

someone help me to unlock my iPhone SE please

My $50 60GB UL min Plan SFD (5G Speed) plan suddenly became a $55 plan with no notice. I’ve gone back and looked at the past several months of invoices, and there is nothing to indicate a price increase coming. How can Koodo make a change like this without providing any information (that I can find)? It seems like I’m not the only one who has experienced this, and I’d like some clarity.

Just signed up for KOODO Internet and Stream+. For us as existing customers, the monthly rate is supposed to be $10/month cheaper for internet (for 24 months with a code) and $3/month cheaper for Stream+ than what we were charged on our credit card. There is no record of the discounted rate on any of our invoices nor did they show up upon checkout. Not sure if they will show up later or what to do about this. Suggestions are appreciated.

Hi,  I do not have an account with koodo but got a bill for 2$. Why did this happen? Cab you cancel the bill. Regards,Christopher Abraham 

How do I make Koodo prepaid long distance add-on self-renewable?

My March bill is about twice as much as the previous one, so I would appreciate it if you could let me know the reason.

I flagged this issue weeks ago when I first signed up. People said, just wait until you receive your first bill — it will have a $10/m discount for two years, and a further $10/m discount for autopay.So I have gone online and it STILL SAYS I owe $45.20. Please either issue a proper bill or cancel my service and this fraudulent billing.

Hi everyone,I just recently joined Koodo and ran into a perk issue. When I selected “Unlimited long distance,” I received a message saying “Your plan has been updated,” but I never got a confirmation email. Also, the perk does not show as selected in my account.I’ve tried going through the change‑perk process and selecting a different free perk, then went back and re‑selected my original option. However, it still isn’t working.Has anyone else experienced this? Any ideas on how to get it fixed? Thanks!

I received a text offer from Koodo telling me if I got a new phone with the Happy Tab, I could get a discount on a plan. I cannot seem to find this offer in the self serve. I went to “Mobile Services” and “Change my plan” which will let me change my plan, but I want a new phone. If I put a new phone in my cart, the plan doesn’t come up as an option. I click the link in the text and it isn’t there. I’ve tried this for a few days now. Am I doing something wrong? Has this happened to someone else?

I`m having issues transferring my sim card from my iPhone XR to my iPhone 17, the 17 only uses eSIM, I initially had the option to convert the SIM in my XR to eSIM however it required i updated my IOS and once i did that option no longer presented itself, I can attempt to transfer the number using the install method on my 17 and get as far as confirming the transfer and entering the code on my XR that the 17 provides but rather than complementing the transfer my 17 will then tell me I need to contact Koodo to set up eSIM, however upon visiting Koodo that does not seem to the case. I am left confused and at a loss as to what I should do next as none of the the Koodo assist options are helpful and I cannot figure out a way to get a call back or speak to a live agent 

Lately, some Messenger messages arrive hours later, sometimes a day later on my Pixel 9. If I’m lucky enough to be home and on my computer I can receive them because my internet provider is not Koodo. What could be causing this? It is very annoying. 

I have a bill coming up after canceling my services as I switched phones and the company that I switched phones with didn't mention to me All the charges that I was getting charged for so I need to dispute it with a koodo rep As I'm Moving Out soon so I can't pay the bill Right away, or at least not fully. But since my service is canceled, I can't contact koodo In any way as they don't have an email or phone number, and the only way to contact them is through the AI assistant. But since my services are canceled, it won't let me get past it to speak with a rep.

Hello,I cannot pay my current bill. It keeps saying there is an issue with my credit card every time I attempt to pay. 

i need to speak with someone in customer service because your self serve does is not helpful l. yes im registered. i need to remove my card from this service however the option is not showing under self serve. when I go into manage payment, the option to remove is not available, only to update.

I was charged roaming charges on my current bill. I never left the country and I need them removed please. 

I was charged roaming charges on March 26th and 27th. It is now on my current bill. I did not leave the country. 

Used the offer from the prepaid service portal to move to monthly. Account is broken and cannot access any self serve options or reach an agent through the chat due to the account being bricked and sign in not possible.

Not authorised BUSUU charges from Busuu On January 1, 2026 I received the message from 5490**FREEMSG: Enter 8305 to subscribe to Busuu. Cost CAD $15.00 per month (taxes ecls.). Help 14375369235 DIGITAL OLINE DEVELOPMENT, S.L.U. @promo.busuupremium-ca.com #8305**I didn't respond to it considering this as a spam. Next message was**FREEMSG: Welcome to Busuu. Cost CAD $15 per month…… To unsub send STOP to 5490.**The message was sent to spam.On Jan 2, 2026 I received another message from 5490**FREEMSG: You have been charged CAD $15.00…..**Same messages were coming for next four months. I have never authorized this change. I have never downloaded their application, if such an application even exists, and I have never visited their website. Despite that, these charges continued for four consecutive months before I was able to stop them.As my service provider, Koodo should not allow unauthorized third‑party subscriptions or charges to be added to my account. I would like to know what steps I c