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Derek Kaufman
Derek KaufmanBeginner
asked in Other
SMS not working out of country

Hello, I think I’ve done everything right but it’s not working. I’ve read a bunch of articles already. I’m in the US with a US esim activated I have my Koodo sim turned on Cellular data for koodo is off and allow data switching is off Data roaming for koodo sim is off Easy roaming is off (removed from add-ons, although it was ‘activated’)I received a batch of SMS messages incuding the notification for easy roaming when I turned on the esim this morning (other settings above in place). I did not respond to any messages. I have not been able to receive any other SMS messages since. I’m trying to log into accounts with 2FA but cannot without SMS. Please help! :) Thank you!

20
Derek Kaufman
26 minutes ago
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Ryan1Beginner
asked in Other
ICI Tou.tv

can I get access to tout.tv if i have a wireless home phone no cell

255
D
7 hours ago
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Iris HuangBeginner
asked in Billing & Payments
Please Resolve My Cancellation Issue and Waive Unjust Charges

I attempted to cancel my mobile service with your company in June while I was in Canada. I called your customer service 13 times, yet I was unable to complete the cancellation because I was repeatedly told I needed to be transferred to a "dedicated cancellation representative." Despite waiting on the line, I was never successfully connected. I even informed your agents that I was leaving the country in 20 minutes, but my request was ignored, leaving me no choice but to leave Canada without resolving the cancellation.After returning to my home country, I tried to cancel my service online but found that Koodo offers no email support or online process for cancellations. Out of options, I suspended my number using the "report lost/stolen" feature, thinking it would stop service and billing. However, Koodo continued to send me bills and is now threatening to send my account to a collection agency, which would damage my credit score.I have not used this service since June, yet I am being for

959
F
8 hours ago
Beata R
Beata RBeginner
posted in Other
Review of a rep following the scheduled call

Hi, I had scheduled call back today at 6:30 PST to inquire about my bill.  I would like to praise the rep, his name is Diego.  He was very helpful and has resolved my issue 100%, and went extra mile to help me.  He was friendly, polite and professional, has asked me at the end if there was anything else that I needed, which was very nice, considering the generous solution of my inquiry. I hope that the company has more reps like Diego, who upholds high standards of customer service and more importantly, is  genuine and sincere. 

70
Beata R
8 hours ago
Lee Hà Hoàng
Lee Hà HoàngBeginner
posted in Tips, Tricks & Troubleshooting
Hello. I have some trouble with my phone. I purchased it from a store and as I can see It's locked to your carrier. Can you help me to unlock this? Đ

Hello. I have some trouble with my phone. I purchased it from a store and as I can see It's locked to your carrier. Can you help me to unlock this? 

121
Allan M
9 hours ago
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Penny PotterRockstar
asked in Plans & Add-ons
Promo Code

Had an email with a promo code for a S24FE for free with a $55 (reduced to $49 with auto pay)  60GB plan.I can’t discover whether this is available for existing customers. If I put the promo code in when I am logged in it comes up as invalid.And if I don’t sign in and try to go through the process as a new customer it is still invalid.Does anyone know who this offer is available for?Thanks 

887
J
9 hours ago
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BeaglemomBeginner
asked in Billing & Payments
Stream+ double charge?

I signed up for stream+ last month at an additional fee of $10 a month with the plan I selected. I was charged this $10 on my monthly statement. I have since noticed a charge of $17.25 to my credit card for koodo stream+. It looks like I was charged the $15 plus tax for stream+ in addition to the $10 on it on my statement. Has anyone had this happen?

214
B
10 hours ago
Z
ZendaX3DBeginner
asked in Purchases & Returns
Will there be more phone deals this year?

There's some decent deals on some of the Pixel phones but they're not explicitly listed as black Friday sales. Will Koodo be rolling out more phone deals closer to black Friday or is this the extent of it?

322
Allan M
10 hours ago
N
NichirenBeginner
asked in Billing & Payments
extra charges

I was charged $2.50 each for “TAXI CL” on my last bill.  Can anybody tell me what those charges relate to?  My plan has no charges for calls made or received.  Thanks.

303
Allan M
10 hours ago
Slawek Bielawa
Slawek Bielawa
asked in Plans & Add-ons
Will Koodo match another provider plan before i port out?

Hello, been a Koodo subscriber for a very long time, but the time has come to go where the best deals are. I'm looking to port out to another provider offering a $35 50GB CAN/US/MEX plan and wondering if Koodo would match before I port out in the next couple of days?  I'm hoping someone from Retentions might be on here who can help.  Thank you kindly.

262
Allan M
10 hours ago
F
FireFaerie92Beginner
asked in Billing & Payments
how can I get help without my sim card?

I became a Koodo customer last weekend, my account was made last Sunday.  I am currently waiting for my SIM Card for my new account, which Koodo Decided to send via Canada Post… who went on strike before my SIM Card got delivered.  according to the agreement, I am paying for the service as soon as the SIM card is shipped. And they sent it by a widely known potential strike..  I am disappointed that I am now paying for a service I cannot even use, because CanPost went on strike. I can’t get a callback scheduled because the stupid automated thing wants my Koodo phone number; but I can’t take that call because I DONT HAVE THE SIM CARD.  what do I do? What number can I call to try and get a new SIM sent to me?! 

614
Georgia Koodo
11 hours ago
J
jlhmcqBeginner
asked in Billing & Payments
3G Price Increase $3 charge

Why am I getting a $3 Koodo 3G Price Increase on my add-ons on my bill the past two months? I have not travelled. 

366
Georgia Koodo
11 hours ago
R
ROCKOFFBeginner
asked in Plans & Add-ons
cant pick a perk

Hello I’m unable to select a perk or see one on my new perk plan koodo offered me today. I would like the rollover data perk as it shows please 

344
R
11 hours ago
S
spmBeginner
asked in Purchases & Returns
UPS delivering phone when no one is home

I ordered a new Pixel 9 on Sunday and they’ve tried for the last 3 days to deliver it in the middle of the day at 3 different times.I work and so does everyone else in the house. It requires a signature and the myUPS says it can’t be left at an access point?What else can I do before it’s returned to sender? I’ve tried calling Koodo and after finally getting a hold of a person they put me on hold for ten minutes and then hung up.

353
D
12 hours ago
M
maddog071795Beginner
asked in Other
How long to set up a new phone at a Koodo booth?

I want to go over to the Koodo booth and get a new phone because my two year payment plan is up, how long should the whole process take without trading in my current phone?

251
O
15 hours ago
B
bgcgarlippBeginner
asked in Tips, Tricks & Troubleshooting
enable callforwarding abroad

How can I enable callforwarding when I am already abroad?

132
D
15 hours ago
H
Hyeri SongBeginner
asked in Tips, Tricks & Troubleshooting
help

The sim is locked. I need a puk code, but I can't call.I contacted you through my koodo Twitter account, but I can't get a call.   

111
Allan M
16 hours ago
S
Sha_1Beginner
asked in Tips, Tricks & Troubleshooting
cant make calls , it disconnects as soon as i dial number

cant make calls , it disconnects as soon as i dial number. Privacy concerns . Is someone hacking my phone account.  I can't make phone calls. As soon as I dial any number it disconnects the call and no dialing tone. Concern about my phone line and the privacy. Please resolve it.

111
Allan M
17 hours ago
Y
yycaudreyBeginner
asked in Other
Assistance Needed with Authentication Code Access

I am experiencing an issue with my mobile phone, and I would appreciate your assistance.My phone is completely non-functional, and the power will not turn on. I recently purchased a new device and inserted my SIM card into it. However, I need an authentication code to complete the setup process, and I am unable to receive it because my original phone cannot be powered on.Could you please advise on how I can proceed in this situation? Is there an alternative way to receive the authentication code or verify my identity?Thank you for your time and support. I look forward to your guidance.

141
Allan M
17 hours ago
J
JpxlandryBeginner
asked in Billing & Payments
tab balance

I wanted to pay off my Tab Balance. It's like if it is paid but it is not reflecting on my bank account. My phone bill otherwise reflects instantly. Any explanation?ThanksJessis

161
Allan M
18 hours ago
T
TaeaConnector
asked in Billing & Payments
Charged $39 a month while on the $15/month seasonal hold.

I just checked my billing and it says I’ve been being charged $39/month while I was away. I put my phone onto a seasonal hold ($15/month) so I am not sure why I was charged this.  how do I receive back pay? Keep in mind this was more than my plan even was to begin with. 

385
Boa_Guy Koodo
18 hours ago
B
BrianS24Beginner
posted in Plans & Add-ons
Hey Koodo - help me understand why I am frustrated with the Auto initiated add-ons service -

how could a prepaid account, without auto update, take $35 to buy a 10GB data bundle without specific user approval? Now a school going child is without a phone plan because I trusted your "online account" to protect funds and not initiate add ons that are not specifically requested. 

181
Mayumi
19 hours ago
M
mokoodo
asked in Plans & Add-ons
Calling US numbers doesn't work

I have the “Unlimited Long Distance Pack (27 countries)“ add-on as a perk, and yet, when I try to call US numbers the call never connects.I know those numbers are correct since texting does work.What gives?

9914
Darius Koodo
20 hours ago
D
dixiaoBeginner
asked in Other
Can not receive calls and text after transfering to Koodo

I transferred my number to Koodo yesterday, but I am still unable to receive text messages or phone calls. My friend attempted to call me but was directed to voice mail and is unable to leave a voice mail there. No text can be received while imessage can not activated. But, I can dial out.WiFi calling cannot be activated either.I restarted my phone several times, but it did not work. In this situation, I am even unable to receive a call back.

264
G
20 hours ago
C
Chelsey HeidmanBeginner
asked in Other
Koodo Internet - Altima?

Hey, is Koodo’s home internet still provided by Altima? I had signed up last year, but Altima was terrible - the connection wouldn’t allow me to connect to my company VPN and their customer service was awful. I had to switch back to my previous provider.I don’t see Altima mentioned in the more recent marketing though, so I’m wondering if they’re no longer the internet provider. If not, I’d like to consider bundling again.Thanks!

141
G
22 hours ago

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