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I ported my number months ago from Public Mobile to Koodo. My service works correctly with the correct number, but my Samsung phone's SIM Manager and About Phone still show temp # that was assigned before port. Could someone refresh my eSIM profile or issue a new eSIM so the correct phone number is stored on the eSIM?"

My sim suddenly stopped working today. It is not connecting to network. My account shows it has got several updates today, which I didn't request. Some rep messaged and said my account has got updated and is now transferred to an esim now. My phone doesnt even support esims.  I think someone is trying get access to my number which is a major security issue for me. But no one is support has even called me yet. Koodo will he liable for any loss that happens due to this. Two months ago a similar fraud took place at a koodo store related to my account. Now based on reps message the updates have taken place today at the same koodo store. What kind of fraud prevention do you have?

My kids have the basic $15 a month plan. For the next two months one of my kids has need for 1GB of data. Can I buy data for 2 months and add it to one specific plan (the $15 talk/text plan) for as many months as needed?

Have a landline and am using the ZTE wireless device. 3g is going away (Being charged an extra $5 a month now) however we still require our landline. Is there an upgrade for this device?

My activation date has already passed. I’ve tried the coax outlet connected to the main line  and rebooted the modem several times. The DS light keeps flashing continuously, and the US and Online lights never come on. Could you please check if my line has been properly activated and provisioned? If the line is active, could you check whether there is a signal issue with the coax connection at my house and whether a technician visit is required?

I had no outstanding balance, but my June invoice shows a previous balance of $32.48. I believe this amount may have been charged twice. Could you please review my payment history and explain why this previous balance appears?Also, could you provide a detailed breakdown of the $77.28 invoice and confirm whether all applicable plan discounts and promotions were properly applied?

When koodo says they’re going to contact me during business hours, when is that? What time zone?

Needing help, I haven’t logged into my Koodo account for just about a year and want to change my plan but every time I try to log into my prepaid self serve account it says “user locked” I’ve waited hours like others say tried again said the same thing, changed the password still says user locked. Has anyone else had this issue and how did you resolve it? 

Please remove the roaming charges from my account. I never left Canada and work on a border town. Thank you 

I recently paid for my monthly koodo bill. I was Incorrectly charged $16 for easy roam. Can this be fixed please?

I purchased a 30-day Europe travel pass on July 9 for a trip that starts Aug 22.  Admittedly I jumped the gun a bit and probably should have waited until closer to the date I leave.  When I check my account, it says that the travel plan expires Aug 23 so I would like to either cancel the current travel plan or re-set the day that it starts.  How can I do that?

Please block the ability on my Koodo phone number ***-550-****  to make third party app purchases that are charged on my  Koodo bill,  Please let me  know.

Hello can you please have the improper charges removed from my bill. I never left the country and work in Niagara Falls. Please remove the roaming and minutes charges from my bill :) 

I have been charged 5 days of roaming when I havent left the country at all. How do I get this changed?

I desperately need a call back asap.  When I spoke to an agent, they told me one thing and now that I have travelled internationally, I am getting text messages that say the opposite. I need a call back asap and the Assist will not allow me to get one.  Please someome call me asap.  I am not paying fees for this travel because the agent originally told me I would be able to use my phone as normal.  My number is ***87 and my name is Mary B**.  Please phone me asap. Thanks,Mary

Hey guys, I’m an old Koodo Customer, never had to come here too often. I just bought a refurbished phone from Koodo, and with the new plan I have rollover data to next month. (Previously, I had this perk with my other phone too)I’ve been in my Control Panel, and I activated the function (at least I think I did!), but it’s been two months since my new plan and the Data never gets sent to next month.Can you guys help me trouble shoot my problem? 

I moved from Koodo to a different telco on June 5. I assumed that since I've moved telcos I'm no longer using Koodo services therefore there is no need to call and cancel as my account would be cancelled automatically.   However, I’ve been sent a bill for the entire monthly subscription for June. I'm afraid I might be charged again in Aug for July.  I’m currently out of Canada and will not be back before July 31st. How do I get a cancellation confirmation and get my bill waived off?  PS: I messaged Koodo in messenger with this as instructed by Koodo assist.  BR, Ruhama

Self explanatory. I messed up my password too many times and now I’m “user locked” dispite changing my password TWICE I just want to use my top up voucher that I bought to redeem. I am beyond annoyed. I don’t have another email and I don’t want to wait around for a call if I don’t HAVE to. Please help 

I needed to login to get my billing history for my mortgage and the teller asked me lot of security questions and without telling  me transferred me to in related departments and they transferred me to my prepaid again asked me same questions and told me we can not do it. They just pretended helping while eating my time. I couldn’t provide that document for my mortgage and yet can not login . So unprofessional 

I'm travelling to Japan and India in a couple of weeks and plan to be there for about 2 months. Instead of using the $18 per day easy roam, can I get monthly passes? I saw that there is Global easy roam 30 day pass for $125. Getting this for 2 months seems to be cheaper than the pay-per-day $18 charge. Has anyone used these passes and how does it work?  

So, I switched from Koodo over to Telus, 4 ish years ago. On Koodo's own advice when opening a small business. I was told all was being transfered over to telus and that my account was at zero, nothing owing...ALL transfered, zero worries.A year later, I was sent to collections by Koodo for an outstanding account I had zero knowledge of. Long story short, I ended paying for Koodo's mistake but was eventually assured this would not affect my credit whatsoever.A few months ago, a new potential employer informed me that I was showing a "never reimbursed, never closed" thingy at the credit bureau.I've been trying to reach Koodo about this. The single only phone number I found keeps ending with: hey, go over to our customer service page. Never once have I been able to speak to an actual human being. And lol the customer service online has no option to help me. Thei AI eeps saying it doesn't understand what I m asking. Koodo....I'm a second away from the a BBB complaint.

I never left canada but I got a easy roam charge for 16$ can anyone help me and correct this and help me stop it from happening again. I will not pay for something I never used. 

I switched to Virginplus as a mobile phone carrier in the fall of 2025. Just found out that I had an outstanding amount of $11 from August 24,2024  which I was never made aware of. This amount has been added every month since as outstanding to the credit bureau and in turn drastically diminished my credit rating. Please advise and rectify 

Hi. I’m not living in Canada but my plan doesn’t include text or calls in foreign countries, so I can’t schedule a callback or activate to self-serve either. I want to upgrade my plan from prepaid to a monthly plan that includes international calls and messages. How can I do this? It’s impossible to speak to anyone on the phone unless you can schedule a callback, and I can’t