Final bill after cancellation – account already paid and no usage Hi Koodo Community Team, I’m looking for help regarding a final bill I recently received, as I believe this charge may be incorrect. I cancelled my Koodo account through a phone call on October 18, 2025. During that call, I paid all remaining charges, and the representative clearly informed me that no further payments or future bills would be issued. However, I have now received a final bill requesting payment, even though: I have not used the number at all since cancellation I was told my balance was fully settled at the time I am currently outside of Canada (in South Korea) and cannot make phone calls I also do not have a Canadian bank account anymore Because of this, I would like to ask: Why is this final balance being charged after my account was cancelled and paid in full? What period or service does this amount cover? Is there a way to resolve or review this issue without phone calls, such as through secure messaging or email? I am not refusing to cooperate, but I would appreci