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Ed808Member
asked in Plans & Add-ons
data plan suddenly dropped to 0MB and also got charged for data overage

My two lines are on 30GB plan.  The data suddenly stopped working today.  The data plan dropped to 0MB on a new cycle that started Oct 2.  There is also $13 charge for overage.What is happening?  I also noticed a $5 increase.  I went back and checked my bills.  I DO NOT see any text mentioning a price plan increase.This is unacceptable.

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1 minute ago
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jbm2061452New Member
asked in Tips, Tricks & Troubleshooting
incorrect Data limit issue

I have 60 gb of data with my plan, of which I have barely used any, and suddenly I am getting texts saying all my data is used.  Says the same thing when I sign in online - except it says I have 0.0gb of data with my plan! Moreover, I was charged extra $13 for 100MB usage even though today is my first day of new cycle!!!!  HELP.  Is there an issue going on?  I can’t reach a person at koodo. 

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2 minutes ago
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hellokittyMember
asked in Billing & Payments
Data paused, account got charged on Day 1 of cycle

Hello, I think this is spreading to many accounts, not just me. Data paused at 04:42 PM pm today (02 Oct 2024). Account got charged $13 . Today is the first day of the cycle.  I have 60GB/monthly. And as of today, I’ve used just 0.35 GB.  I called Koodo. It ended my call, and sent me to a bot. I scheduled a call back, the next available slot is on Friday. I need data for daily work. Is there a way to get it fixed ASAP? Is Koodo working on this issue? Any timeline? Anyone knows what to do in this situation ?

3
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3 minutes ago
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dogsforkConnector
asked in Other
Data limit issue

As with others, the 2 lines on my account have showed zero data for the last 4 hrs in both the self serve portal and via the usage report in chat plus notices of extra charges.  We've rebooted/reset multiple times with no change. What else can we do to get this resolved?!?!

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4 minutes ago
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Sub4EverBeginner
asked in Plans & Add-ons
Same Issue !!!

Me too ! I am having this exact same problem as stated below . And no call back until tomorrow !!!I am having the exact same issue. Koodo customer for years with a 60 GB monthly plan. I got a text message earlier saying that I had 100% of my “10 MB of data” and data was being paused. i currently have no data. Self-serve confirms that I am on a 60 GB data plan, so what’s going on here?

6
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4 minutes ago
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wasim1975New Member
asked in Billing & Payments
Data Limit

My data plan is 50 GB/month which I confirmed on the self serve portal.  Today I received a text saying I have exceeded my 100 MB limit and my data is being paused until I agree to an overage plan.  What happened to the rest of my data?  Today is the beginning of a new billing cycle and should have nearly the entire amount available.

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5 minutes ago
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AlexelaMember
asked in Self Serve
60GB plan and my data is paused

I'm on a 60GB monthly plan and received a data alert message this morning. Now my data is paused. Could you please tag a representative to assist with resolving this issue?

2
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10 minutes ago
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PostradamusBeginner
asked in Other
Data glitched to 10mb

Like most other people im also having the glitch dropping my data from 60gb to 10mb and now a $13 overage fee. Posting to get it noticed for my account. Guessing this is all stemming from the 5 buck increase they made

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11 minutes ago
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BMartelNew Member
asked in Billing & Payments
Invalid Roaming charges

I was charged for roaming to USA on August 14 and 15 but I was not in the USA. Can you refund me for these roaming charges. Thanks.

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11 minutes ago
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Bobmom74Connector
asked in Self Serve
Koodo paused my data and has no information on my account?

My phone stopped allowing my to use  data. I get a message from Koodo saying I am over my data. I have 60 GB and just started my monthly cycle, my account is paid up. I try using self serve and it will not show me my plan information? I requsted a call back but must wait until tomorrow. This is BULLSH!T

66
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14 minutes ago
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Olivia athanasiouBeginner
asked in Billing & Payments
issues with data

My plan renewed today but my data is showing that I have 100MB of data on my plan so I have already exceeded my data limit and it says it’s going to charge me data overage fees. But I have 30Gb of data in my plan so I don’t know why it’s not showing that. First time this has happened. 

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15 minutes ago
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ClipConnector
posted in Other
Venting about delayed customer service

Koodo paused my data because it says I went over my 100Mb of data.  My plan is 50$ / month for 75Gb.  The monthly cycle just reset too.  I have no balance owing and Data usage says 0.1/0Mb.  Now I have to wait for a call back tomorrow at 4;30.  It was the earliest available apparently so now I have no data for an entire day.  This is insane that I can’t get immediate support. 

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15 minutes ago
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Fred CRockstar
posted in Prepaid
Data

The problem does not appear to be affecting Prepaid account.  I just checked mine. 

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23 minutes ago
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LkvrBeginner
asked in Billing & Payments
Same issue with data paused. Need help!

Please help. I’m having same issue with data paused and charges to my account. This is going on day 2.

0
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25 minutes ago
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RajveerNew Member
asked in Plans & Add-ons
data paused

Hey , my data got paused yesterday on my both lines of bill even all bills are paid , I am unable to work even Koodo schedule a call back for tomorrow it’s totally very headache I have paid everything but did get any data, I need help by Koodo agent , but they are not  picking up the call just leaving it to Koodo assist

0
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32 minutes ago
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FatherdaughterBeginner
asked in Plans & Add-ons
Data shows as Zero, Over charges, plan cost increase

Same like everyone else, yesterday plan cost was increased with no notice, it shows as 0 MB available (instead of 65 GB) and there are overage charges.  Need all reversed and data restored please.Line ends with 9684.@Georgia Koodo - would greatly appreciate your help@Boa_Guy Koodo - would greatly appreciate your help! Thank you!

0
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35 minutes ago
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Gaby31Member
asked in Other
Where did my 50GB of data go

Yesterday,  I received a text saying I have used 90% of my data...impossible as I just started my new billing cycle on that day and I have never even come close to using 50% of data ever, never mind 90.I checked my account usage and it says I have used .1 mb of 0mb.  And there is now a data charge for $13.My plan is for 50GB and it says I have 0MB.Also it says in the history that my rate plan expired and then was re-instated today, but I'm still having the same issue.  Also, why did my plan expire?What is going on? I am not paying extra for using my phone when I am supposed to have 50GB of data.I also noticed that I have no minutes available to me when I am supposed to have unlimited. 

2
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35 minutes ago
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MoshimoshiMember
asked in Plans & Add-ons
only 100mb and data locked

I’m supposed to have 30gb. Seems like there is a system issue and it will only be resolved by posting. My call back is 48h from now!! Unaccepatable!

2
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44 minutes ago
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wmahmudConnector
asked in Plans & Add-ons
data cut off and overage charges - koodo please help

Got 2 lines with koodo, plans changed, one lost all data and is charging me overages on my account can anyone from koodo please help, its a critical line i need activeLine # ends in 2309 

3
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49 minutes ago
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jon12345Member
asked in Plans & Add-ons
Data pool zeroed out on two plans on first day of new cycle

Both my plans got the data pool zeroed on the first day of the new cycle following the plan price increase.Please fix.So we are paying more for less service now? This a truly a wake up call.

1
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54 minutes ago
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Caleb1121Beginner
posted in Billing & Payments
Same issue as everyone else.

Got a text saying I’m about to run out. Looking to have a rep take a look into this. And to have the extra charge removed. 

0
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1 hour ago
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abstractor8Member
asked in Plans & Add-ons
Wife's not going to forgive me for this - data paused, need plan reset

Same issue as everyone else, 30gb plan reset to 100MB, which has been used up. Data paused. Need to reverse current overage charges to account and reset it?  Sigh.

1
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1 hour ago
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RmaeNew Member
asked in Other
incorrect data limit use

I have a 70GB shock free data and yesterday I received a text saying i used 10mb and paused my data. what’s going on Koodo? 

0
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1 hour ago
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PorialeeConnector
asked in Tips, Tricks & Troubleshooting
No Data? no support!!!nothing from Koodo, Sue Koodo for compensation for the loss incurred due to not having data.

We should sue Koodo together for loss without data service crash.

0
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1 hour ago
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JgreenlayBeginner
asked in Plans & Add-ons
Data stopped and incurring charges

Title. I realize there is an issue, just making sure I get flagged to reverse charges.Thanks.

0
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1 hour ago

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