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B
Brian MacKinnonBeginner
asked in Plans & Add-ons
Lost access to Netflix after signing up for streaming svcs

New to Koodo.  Added streaming svcs to my plan and since switching over, a family member no longer has access to their paid subscription.   As a brand new customer,  I asked this question to ensure there would be no hiccups.   Now I have one.  I need this issue resolved and really don't want to wait another 24-48 hrs to have someone maybe look into this.

375
D
15 days ago
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jersey1302Beginner
asked in Purchases & Returns
new phone same

If I get a new phone with Koodo and do a tab with them, can I keep my existing plan with my current phone or do I have to switch to a new phone plan, the new plans say starting at $70 plus the tab .  My plan I have now is much less than that. I have a phone plan with koodo right now 

405
J
15 days ago
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anmac1789Advisor
asked in Purchases & Returns
Why did pixel 9 upfront cost increase by large amount ?

The pixel 9 128 GB was $160 upfront cost with $15 Tab medium just a couple days ago. Now, its $779 upfront with $15/mo tab charge. What on earth is going on ? Why the huge price increase all of a sudden ?

374
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15 days ago
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HugitoBeginner
asked in Plans & Add-ons
stream + acces to telustv

Hello, I subscribed to stream+ basic and it says it should have telusplustv. When I log on, itlooks like I have limited access. The subscription is empty … For ex, I try to watch this movie : https://www.telustvplus.com/#/detail/movie/PAGE/DETAILS/MOVIE/4b0e6330-5732-4c11-a689-7b463e6660cc?trackingId=e587c3e9e38219867da3ef7b9417d33eIT shows login and when I do … it disappears an can not find it anymore…. Any help would be appreciated. 

335
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15 days ago
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Sakthi2463Beginner
asked in Other
Change name on mobile account

Hi, how would I change my name on the mobile account since my last name was repeated twice. Thanks.

131
Dinh
15 days ago
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MrsWho09Beginner
asked in Tips, Tricks & Troubleshooting
Suddenly only 3G service

Been with Koodo for years. Have an iPhone 15 (purchased last year from Koodo) on iOS 18.1 with an eSIM. Have a 5G plan (but where I live there is little 5G coverage so mostly on LTE.). Around 5 pm Atlantic time I noticed I had 3G service. This has persisted since then. I have turned airplane mode on and off multiple times, restarted my phone 3 times and reset network settings with no resolution.   

463
M
15 days ago
Denise Arias
Denise AriasBeginner
asked in Billing & Payments
Easy roam charge

Hi,I am confused on why it appears as if I used easy roam during the last bill cycle. sicnce I did not leave the country or made international calls or messages.  It was automatically charged to my credit card on Nov 1st. Is there anything I can do to remove the charge?I did not recieve any notifictaion for it so I did not realize till I logged in to pay my credut card.Thanks, and sorry for the trouble.

364
Georgia Koodo
16 days ago
J
jmw_3Coach
asked in Billing & Payments
Over-billing following data pause

My data was paused at the beginning of Oct, and I was overcharged last month for my phone plan by around $100.My November bill is now out, and most of the overbilling has been credited, but there are still two issues that I would like fixed:I was billed a small amount for data usage when I have never come close to exceeding my data. This is an error. My Nov 1 bill shows a late payment fee applied to erroneous charges from last month. I was billed approx. $150 Oct 1 when the bill should have been approx. $55. I was instructed by a Koodo CSR to pay the lower amount rather than the overbilled amount, but the result is that I am now being charged a late payment fee on Koodo’s overbilling.Neither of these overcharges amount to very much, but they are overcharges based on extremely sloppy and confusing accounting practices. Fix them.

414
J
16 days ago
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StephdollzConnector
asked in Billing & Payments
Why would i have been double billed?

My billing period is until the 9th of every month and usually pay around the 4th or 5th. I was paying manually previously as well not the auto pay option.so beginning of the month I changed plans from a $53 dollar plan to a $54 plan ($49 if you sign up for auto pay, which I did). I paid this months bill early on the 1st of November (manually) right after changing my plan. Then I was charged through auto pay again today for the old plans rate AGAIN. So I’ve paid twice now for this month.  anyone else have this happen when changing plans and from manual to auto pay? I have not received a bill or charge for the new month/plan but if I do I’ll have paid 3 times. What’s the deal here? Will this eventually correct itself? 

708
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16 days ago
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OlenaPBeginner
asked in Self Serve
Stream+ Basic activation error

I have purchased Steam + Basic and was able only to activate Netflix.  Whn i press Activate subscription for other services, the link brings me to Koodo subscriptions that shows error "Sorry, your subscriptions list is not available at this time. Please try again or check back later." How can I fix that and activate the services?

222
O
16 days ago
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Help pleaseBeginner
asked in Billing & Payments
being charged for stream+ on a closed account

Hello, I recently was under my mom’s Koodo account but have since created my own account under my own name. We closed the previous account under my  mom’s name. Under this closed account we were registered for the stream+ services. I was told once the account closed that would stop the stream+ services. I am still being charged monthly for these services under the closed account and they say they don’t have any record of these charges under my email so they can’t cancel them. Not sure what to do? 

375
Flo Koodo
16 days ago
W
Willem1982Beginner
asked in Self Serve
cannot order pixel 8 while promoted on my self service page

 When going to self service i see an advertisement for the pixel 8 but when trying to order i cannot get it ordered, while my partner was able to get it (same subscription)  

696
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16 days ago
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DilkushaBeginner
asked in Tips, Tricks & Troubleshooting
change my number to koodo

It shows "pending" status as I wasn’t able to click yes within 90 minutes. Fine! I wanted to resubmit the application to change my Number but there's no option for it. And self serve Doesn't help with it anyways. Im trying since last month. The worst self serve and worst service provider. It's been one freaking month. 

253
Flo Koodo
16 days ago
I
isaiahking1991Beginner
asked in Purchases & Returns
Wrong address provided on one of my recent phone orders

Hi, my wife and I both ordered new iphones 16 256GBs on Nov 3, 2024.  and one of our mailing addresses is incorrect on one of our orders. Order number HFO38678472has the wrong address Our correct mailing address is:**** someone from Koodo reached out to her but we thought it was a scam and so deleted the voice mail will no number to call.Please help as we do not want once of our new phones being delivered to the wrong address. please reach out to me either at **19or at i**@*****mail.com Warm regards,Isaiah King 

131
Flo Koodo
16 days ago
T
Tiana88Beginner
asked in Billing & Payments
payment Schedule

What day does my subscription payment come out?

183
Flo Koodo
16 days ago
B
bgcgarlippBeginner
asked in Plans & Add-ons
International roaming Germany and then South Africa

Good Day I see Koodo ha a 50 CAD flat fee option for Europe roaming and I am wondering if their is something similar for South Africa. I will be traveling a month between Germany and South Africa and the 16 CAD per day option is just to expensive, I am hoping their is a more cost effective option.

131
Flo Koodo
16 days ago
S
sh-yneBeginner
asked in Prepaid
Promo cycle 5GB Unlimited

Hey guys, I changed my plan to 50GB/$34 (prepaid). I scrolled down and see section saying promotion usage: promo cycle 5gb unlimited. Does this mean I get 5gb extra for changing to this plan?

412
Flo Koodo
16 days ago
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Chayce LRockstar
asked in Billing & Payments
Can't access self serve.

Hello, I was went to try to pay my bill. However whenever i click on self serve it just brings me to a screen that says link an account but I’ve been a koodo customer for a while now and never had any issues before.

653
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16 days ago
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GandalfTheWhite43Beginner
asked in Self Serve
Profile not visible in self serve

I logged into Self serve today to look at my usage and plans, but both my lines are no where to be seen. I’ve tried logging in incoginto mode, different browser, but same result. Is this a Koodo issue ?   

564
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16 days ago
F
FrancelAdvocate
asked in Tips, Tricks & Troubleshooting
I can't call

Hi, I'm receiving messages but I can't call, already tested all network solutions but nothing ( reboot, network settings...). Somebody could help me?

21336
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16 days ago
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indigoConnector
asked in Plans & Add-ons
PREPAID $15/month plan, Promotions Usage cycle 6/7?

I had no idea I had a promotion. Looking at my account, I see I have 10 GB left,promo cycle 6/7. I also have several boosters on my account. I set my phone to cut me off after 250 mb, so I’ve never gone over into the promotion, not knowing that it was there.My month ends 29 Nov, so I guess this must be cycle 6? and the promotions should last until 29 Dec?So, does this mean I have 10 gb of data to use between now and then, which will kick in if I go over my 250 mb?And will this be used before my data booster, which is 1GB and hasn’t been used yet?Thank you for helping me understand this!! 

201
G
17 days ago
K
KaylaaaConnector
asked in Plans & Add-ons
Why does my usage show 8GB but I paid for a 50GB plan?

Just like the title, I bought a 50GB now change to 60GB but the usage shows only 8GB.  Thanks.

723
M
17 days ago
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Chicky80Beginner
asked in Self Serve
internet connection

I’m ve arrived home to find out that my internet is. Or longer connected.  I’ve unplugged and replugges the power source but still no connection.  What do I do now?

324
C
17 days ago
J
jim.brownBeginner
asked in Plans & Add-ons
Mexico

What are my choices for keeping Koodoo while in Mexico (don’t say add on), as not going to pay thru the nose. Either have some sort of reasonable plan or I quit Koodoo and get Mexican Tel plan? 

443
Flo Koodo
17 days ago
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RoamingChargeIsTheftConnector
asked in Billing & Payments
Roaming Charge is theft.

Hi,There are a bunch of 1 minute charges on my phone bill as I’m staying in UK for a few months! They make no sense. They are nonsensical. I don’t even need an explanation. It’s theft. With a UK phone they can travel to 70 counties use the same minutes and data check it out! How do I get these charges taken off? 🙏 

7710
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17 days ago

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