Phones & Devices

I changed my plan in 2019 Koodo to bill ,so I want to close my Koodo mobile account, show the bank balance I will pay $17 ,please call me

I recently signed up for Koodo. The sim number is temporary in my esim settings and I cannot update the sim via the website. I keep getting this error message:“This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now.”I am getting frustrated and want to move out to another company. This process should be easy and without problems.Please fix it. 

I am consistently seeing speeds of 10Mb down/ 1Mb up.This is not “4G speed” and is practically unusable for anything but the bare basics.How do I get it fixed?For example: https://www.speedtest.net/result/18683273579 

​@Flo Koodo Can you please assist with cancelling my home Internet subscription. I've been trying to get this done since morning and spent 4+ hours on the phone with no help or persons to speak to.Unable to cancel Internet via koodo assist. Requested callback representative is from koodo mobility and they don't help much.

I’ve been reaching out to customer service to cancel the subscription and they keep on transferring the call when I use the word ‘Cancel’ and no body picks up after that. I’ve been having hard time to reach out to them and its been 2 days and no body have reached out until now. Koodo assist was able to schedule the call but after that it was the representative reluctant to cancel the subscription after conveying the dropping of network during peak hours.

I transferred my daughters previous number to the new phone I got her to Koodo which was added to my account.  Turned it off, and text messages go through but no calls.  I am not the most technical.  In my account it shows the transfer is complete. 

Hello I have ordered 1 gig Subscribe online and then I had to cancel the order on the second day and ask for a refund and then I have received a deal for a discount for the same order and now I am about to receive two hardwaress or package as I think and now I have no clue what I should do I have tried to call no one is picking up I needs help 

In the main floor of my house, I have intermittent call quality issues- sound cutting out, jumbled robotic sounding audio, the other person saying they can’t hear me.  This is the most consistent area this occurs in but not the only time or place I have had it happen. I have tried troubleshooting before for these issues and usually don’t get much buy-in or follow up from Koodo aside from asking me to reset my network settings again. I have tried changing the SIM card, updating the phone, resetting the phone, resetting network settings, turning wifi calling on, turning wifi calling off. The issue doesn’t seem to be affected by doing any of these things. How do I get Koodo to seriously assess whether this is a network issue at my location when I just go through the same steps year after year with no change? I really don’t want to continue resetting all my Bluetooth and wifi connections from scratch every time I need to prove to them this issue is still occurrin

Someone, anyone, respond. How does someone get in touch with ANYONE from koodo? I am infuriated.

I’m trying to switch my daughters old phone number to Koodo and the self serve portal won’t recognize the old account number or the IMEI number I’m transferring from.i tried calling the phone number for help and it says a transfer request doesn’t exist for the number. I’m not sure what else I’m supposed to do to start the transfer.anyone have some ideas?

I just switched the code on I can't enable Wi-Fi calling on my two devices. The message I keep getting is this The number entered doesn't match our records. Please re-enter your number."Can anyone tell me how to fix this or enable it? It was quite easy with Telus and Rogers.Thanks 

I ported from fido to Koodo 5 days ago, because of their promo with a free network connection, since then I cannot make or receive calls on my phone and all my efforts to contact koodo I don't work because the same phone cannot receive or make calls. I tried using another phone but I couldn't get to Koodo. I have done all the troubleshooting, switching off my phone many times and checking the SIM card but there's no improvements or change. I'm just frustrated, regretting why I even ported to this network. And since then I have received an outrageous bill which I didn't know when I used. Please what should I do now. 

Does this router allow you to access it’s settings? I would like to change the admin/wifi passwords and set up a guest mode network. Is that possible with this router?

I switched to Telus and I still had like half of a month left and it’s showing I have a credit of 27.35 left with you guys how do I get that back 

I ported my number to Koodo yesterday, via eSIM method.  I am not able to make any outgoing calls although I can receive incoming calls.  May I know how to resolve it?

Right now I am a Koodo monthly customer without any active tabs. I want to try to look how much should I pay when buying new phone from Koodo, but I got this error before I am able to add the phone to cart. Any idea how could I fix this?Our systems aren't able to process your request at this time. Check back shortly or refresh the page.

I enabled 5G in my Pixel 6 PRO Mobile phone, but still it is showing LTE onlyrestared Phone and SIM multple times, can see 5G option on Phone but  No change Contacted Koodo - Asks to contact Phone company (Google)Contacted Google - Asks to connect Service Provider ( Koodo) Ultimatly none able to solve the problem and as a customer struggling and paying extra for unused 5G connectionKindly helpThanksKrishnaC : **00

How do I stop koodo from sending me text in the middle of the night 

My Merku-0515 works but will not allow me to connect to Alexa or Hotbox. Please provide a clear solution or call **967.  Try 4:30 pm on Sunday, December 28th. 

A month ago, I bought a new dumb phone and   prepaid Koodoo a yearly sum for 400 minutes talk and 400 texts.  I do not have a data plan.I have  roaming turned off. and mobile data turned off in my phone.  I just looked  at my data usage for the first time since getting the service a month ago. I noticed that every evening between 9 and 9:30pm there is an entry for .02Mb of data usage. Upon further investigation, I found that the System OS is responsible for this data usage. Is this normal? Why is it doing this?   

Is anyone else finding that the Mobile Klinik in Vancouver is scamming people with Koodo by lying to them about the price of a used phone that is so worn out that the battery lasts only a few hours and then suddenly get a nearly 500 dollar invoice for it?? 

I locked my eSIM by entering the sim pin incorrectly 3 times (I assumed it was the same as the physical card) and it now requires an 8-digit Puk code to be unlocked. I don't have access to any other phones and I have no means of calling a Koodo rep.

My wife and I have not had service since midnight last night or so. We cannot resolve this issue as there is no way to contact you folks other than by phone. You see there is a slight problem with needing to talk with you over the phone in order to restore our phone service as it requires our phone service to be active. So it’s a chicken egg situation because you have no email available so I’m stuck screaming into the void on twitter and here in order to have access to the service I paid for. 

I have subscribed to TELUS Films & Series on December 13, 2025.  I received an email this evening telling me I have not activated it.     How do I activate it?  

KESTAA