Phones & Devices

Hi,I switched from public mobile to koodo yesterday with the deal offered on the pm platform. It says on my account that the transfer is done and I can use my number. Didn't receive the esim notification or qr code via email. I need access to a phone line. I tried reaching out to support via Assist, didn't hear back at all, I don't have any option to get a callback and the esim recovery doesn't work because it says my email was changed recently.I also cannot add a credit card to use as payment, because it says that part of the website doesn't work, it drives me crazy. Can someone ​@Koodo please help and send me the QR code, your website said it was supposed to take max 2.5 hrs and it has been half a day, I need my phone for work.

I’m trying to move from a Pixel 6a to a Pixel 7 Pro (factory reset)When I go to add a sim to the 7 Pro it does not give me a “transfer” option like the Koodo self serve help indicates. Just goes to the QR screen.In the meantime, the SIM has stopped working on my 6a stopped working. Now I have no service or SIM.How does one get a QR code sent? Trying to get transferred to an agent without any luck

I have the 100mb-down unlimited internet home plan.everything working fine.what wireless router models can I use to replace the dm1000 or b6l wifi boost? thx.

I just received a Nubia WF725CA to replace my old ZTE box.  I followed the instructions and inserted my old Sim card.  The device is just showing a solid red network light with no bars which the instructions say is a sim card error/ no sim card. I know its fully inserted. Is my old sim card locked to my old device? I didnt receive a new one with the new device. I put the sim card back in the old device and it still works.  Thanks

I have recently found that MacOS updates will not download via my phone’s hotspot connection. The hotspot is otherwise working perfectly, even at the same time that I am trying to download the update. I can run a speed test, browse the web, or do nothing at all while the update stays stuck at zero.I have been downloading updates this way for years, as it is much faster than the download speeds I get with my home internet, and I have never had this problem before. Apple support says there is nothing added to recent versions of MacOS to prevent these downloads via cellular.Is it possible that Koodo has now blocked the ability to download these updates for some reason?I used to find it strange that when I would download these updates via hotspot  they never seemed to count towards my monthly data usage. But even if they did count as they should, I wouldn’t mind. I have a high monthly data limit and I would like to make use of it.

Hi - I just ordered a phone, and it looks like its being shipped to my home address… I really don’t want that as there are a lot of people that steal packages from porches.  Is it possible to get it shipped to a store nearby instead so that they can hold it for me until I get home from work that day?  Thanks and please let me know!

So I want to get a new plan… but confused by this Happy Tab which seems to be a phone for free. It says Save $709 in Tab Bonus at the top. Includes a SIM card, $25 shipping. Monthly Payments are $0, No money up front. No payments for 24 months. Can anyone explain why I would a phone for free. A Happy Tab Lite is $46 up front, $10 a month...why would I take that and not a free phone. Something is not being explain clearly, it can’t be a phone for free.

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

I’m away from home for a month and my Pixel 4a just burned out and is dead. I want to pick a new phone in my deals and have it shipped to my vacation address. I got through the process until the end, but can’t add a different shipping address? What to do? Can’t be without a phone for a month and don’t really want to move to another provider.

I am waiting to port my esim over in an insanely frustrating cusrtomer service experience, at which point I will promptly be dropping Koodo. The 2 hour wait times and non-live chat is a disgrace.

My phone was activated under my friend’s name. At around 2:30 pm on Sunday (August 09, 2026) I went to the Koodo store in White Oaks Mall in London Ontario, to try to transfer the ownership from his name to mine. The first try was an absolute time wasting one. The guy in the store was not helpful AT ALL. He told me it could only be done online. I need to call 611 and talk to the customer services. He wasn’t ready to help. (It was the store with TELUS logo sign but with a white board standing on the floor,  with some writing saying “Koodo...”. I WAS SO DISAPPOINTED AND FEELING I DIDN’T RECEIVE ANY SUPPORT AND HELP.When I walked around the mall. I saw another store with both Telus and Koodo logo sign near the store entrance. I went inside without giving hope that I would get the support and help I needed. To my surprise, the female staff there was extremely pleasant. She asked if she could help in any ways. I explained the situation to her. She told me all I needed to do was to call the

About 3 months ago I stopped receiving 2fa codes from a financial services supplier of mine in the US.  I engaged with their support and went through my setup with them and couldn’t find any problems.  Their support suggested talking to Koodo.I updated my 2fa profile entry with my supplier to use my wife’s Koodo mobile number and I received 2fa codes every time.  What’s going on?  Does Koodo block certain 2fa codes?Thanks for any experience of ideas you can share. 

I'm planning to buy flip 8 but I was also wondering if I could get a discount 

Hi!I purchased Stream + a few days ago.I activated Netflix and Gem no problem but can't get Disney+ or Amazon Prime to activate.I set up a self serve account & followed the activation links.Disney+ keeps asking me to select a plan and pay.Amazon Prime gives me a message that existing Prime members can't use Stream+ even though it said when signing up to Stream+ that you can link to your existing account & it will transfer billing over.Has anyone experienced this & how did you get it fixed?

So we bought the ad free stream package, everything seems to work and validate except Amazon prime.  when I go to validate the link; it says it doesn't exist, did I just get scammed?

I upgraded my phone and added a new line to the old phone for my mother. I set the eSIM and the phone worked. I then did a factory reset to give it to her fresh and the eSIM was not saved. I tried to add it again. No notification after multiple tries over multiple days. I was never given a QR code and none showa in self help. I am not really sure what to do. I've tried everything Google searching and AI can find.

When I go to add a phone to my cart it says “unable to upgrade phone or add a new line at this time”. I don’t have any unpaid tab. 

I got a new iPhone through Koodo and I’m trying to transfer the eSIM but it doesn’t work 

I’m thinking of buying a Samsung Galaxy S25 FE or a Samsung Galaxy A57. Does anyone have either phone and which one would you recommend.  I had Samsung Galaxy S21 FE and did not like it. 

First of all. I have received an e-mail to have an offer about the IPhone 15 Pro max for 16$/month. I try to get to the offer, it refers to me to the 15 pro. I contact Koodo chat, they tell me no, it’s an error. Whether it is or not,  if it appeared one my screen as is, I’ve sent you multiple e-mails personally with proof of it, I spend 4 days being called by customer service for them to say we can’t find the e-mail THEY SENT ME in the system and do anything is ridiculous. The Consumer Protection Act is applicable here. Why send me an offer that you can’t even apply or give me. To seem like you care about your cutomers? I am deeply disappointed in koodo’s repeated behavior, after being a 10+ year client, knowing this is a general issue for many customers at koodo.

I just changed my Koodoo mobile plan and now my unanswered calls aren’t going to my voicemail. When I call the voicemail it is still set up.

I borrowed a friend’s older Samsung device (Galaxy S23-FE) to test an app. It hadn’t been wiped so he could sell it, so it still has his accounts on it.  I took the Koodo SIM out of my iPhone and put it in the Samsung.  It sees a cell signal but doesn’t connect to Koodo, so I can’t do anything.  The phone isn’t blacklisted (check device.ca) and being Canadian I don’t think it can be locked to a carrier.  How can I confirm that?  Anyone know what step I’m missing?  Thanks

I have a Pixel 8a, which supposed to have a 5G capability. Unfortunately, the only network available is LTE+. I tried the network reset and phone restarts. Unfortunately, nothing worked. 

My phone will not allow me to make phone calls or receive phone calls.   iPhone.   Phone is not hooking up to Koodo- says no service.

I have been looking to get the Pixel 10 Pro Fold but it went out of stock and then has disappeared from the Koodo page. It remains on the Telus page and since then the Google Store has had it come back in stock. I was wondering if anyone knew if Koodo would be getting it back. The 11 Pro Fold is still not out til October. I so very much wish the Motorola Razr Fold wasn’t a Rogers exclusive - it’s the one I really want but I’m not going to Rogers/Fido.