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The place to ask all of your phone related questions

1195 Topics
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Annoyed22
asked in Purchases & Returns
phone & plan text offer not showing up

I got a text offer for a phone upgrade and a rate plan, both are better deals than the public one. When I went to upgrade (says to login and visit phones page), I couldn't find anything for the offer. I do sew 4 offers but nothing special or about phones in general. Any ideas?

30
A
8 hours ago
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Alina KozhBeginner
asked in Tips, Tricks & Troubleshooting
Wifi Calling (VoWIFI)

I am new with koodo. I have the same problem:I tried to write in the same thread, but it is already closed and probably no one looks there.Any LTE addons is absent in my account settings.But Volte seems working (calling in lte-only mode).  And i have the checkbox with VoLTE (active for sure)Pixel 7pro.Please, help me.

284
Darius Koodo
13 hours ago
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jimjamsConnector
asked in Tips, Tricks & Troubleshooting
mms and group chat not working on iphone

Switched from virgin mobile to koodo and i’m unable to send photos from my iphone 12. Phone is updated to the newest update and I reset all network settings, have lots of data, apn is correct etc. Unsure of what it could be? 

436
M
16 hours ago
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RgenieBeginner
asked in Purchases & Returns
New Pixel 9 & Plan for a new koodo customer

Decided I wanted another phone - the pixel 9 pro.  How does the 30 free exchange process work?

181
Sophia
1 day ago
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JesaispasOrganizer
asked in Purchases & Returns
Buy S24 for 15$/month and keep my actual plan at 35$, is this possible?

Hello!Just wondering if sometime Koodo makes exception (long time customer with 3 actives lines) and let you keep your actual plan. I was looking to buy the S24 for 15$/month but my plan is only 35$. Wondering if it worth calling them… Thanks!

432
J
2 days ago
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ArlCBeginner
asked in Tips, Tricks & Troubleshooting
Cannot make calls on Zenfone 10

I've been trying to call urgent care for an hour and finally had to go find my old phone to get the call to work.I cannot make any calls. My Zenfone 10 is supposedly not supported by Koodo. I've reset the internet, reset the phone, changed many settings, but it still won't let me call. This seems to be semi-recent since I made a call yesterday. I am a monthly customer. VoLTE is not supported on this phone, but it begs why I can't call using non-VoLTE?If I look at callbacks for Koodo, they wouldn't be until tomorrow and I literally do not have time for it. I either need to be able to call urgent care (my old phone breaks and is barely functional) or I'll need to walk to the hospital.

305
Flo Koodo
2 days ago
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Russell_StampsBeginner
asked in Tips, Tricks & Troubleshooting
My call log has strange international calls

Not sure if I am in the right place.Firstly, the Koodo help pages are TERRIBLE - there is NO OPTION (that I can see) to get technical help by phone or with a real agent. Anyway - to my issue.  My phone call log shows that I made an international call to Belgium this morning, and that I am texting that same number right now.  Neither are true, so who do I contact, and how, to get this looked into NOW, not in a few hours with a callback.  IMO, it could be something serious.Thanks.

242
Dinh
2 days ago
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lmlvinBeginner
asked in Tips, Tricks & Troubleshooting
wifi calling not working

Hi there. I’m trying to enable wifi calling on my phone but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I’m using an iPhone 15promax with iOS 18.1. The only options under voice&data section are: 5G auto, 5G on, LTE. There is no VoLte to enable. Can you help? Thanks. 

18814
A
3 days ago
Rhonda Sherry
Rhonda SherryRockstar
asked in Tips, Tricks & Troubleshooting
Why would I not receive texts from a new friend using an iPhone when I receive texts from other iPhone friends?

I have a new friend who uses an iPhone and she receives my texts from my Koodo Samsung Galaxy S10e but I do not get hers in return. Does one of us need to change a setting somehow?

232
Rhonda Sherry
3 days ago
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samr4515Beginner
asked in Tips, Tricks & Troubleshooting
comment configurer la messagerie vocale textuelle koodo syr android?

je me suis abonné a la messagerie vocale par texto (ou courriel) et je ne sais pas comment configurer ce service pour receuvoir mes messages vocaux sur courrier.

81
Flo Koodo
3 days ago
Olga Sereda
Olga SeredaBeginner
asked in Tips, Tricks & Troubleshooting
IPhone 7 need to unlock

Hello i have an iPhone 7 its locked with koodo i’m unable to talk an agent and didn’t get via chat because i’m no longer koodo client

141
Flo Koodo
3 days ago
Kathleen L
Kathleen LBeginner
asked in Tips, Tricks & Troubleshooting
bell to koodo internet

I’m having trouble getting my new internet going. When I plug it into the coax outlet it never goes online. DS led just keeps flashing. I was with bell before and they used a fibre optic cord that worked, so I’m wondering if the coax outlet in my house doesn’t work and I should get a converter (fibre to coax), does anyone have any advice?

231
Flo Koodo
3 days ago
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Chris10Beginner
asked in Tips, Tricks & Troubleshooting
Smartwatch plans or add-ons for cellular compatible smartwatches

I would like smartwatches with cellular compatibility to operate independently from smartphones, essentially offering standalone plans or add-ons. It's surprising that Koodo, owned by Telus, hasn't shown much interest in providing this option. I'm amazed that Koodo and Telus aren't striving to stay ahead in the market. Particularly since, Virgin Plus a Bell subsidiary, is now offering Smartwatch plans with their proprietary NumberShare system. It's time for Koodo to catch up and offer similar features to remain current.

7887
L
3 days ago
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Nhon25Beginner
asked in Tips, Tricks & Troubleshooting
My Number does not change

I transferred my Rogers phone number to my Koodo account. The transfer is complete successfully but the field ‘My number’ on my iPhone still shows the temporary number provided by Koodo. I tried several times to change the number manually but in vain. It seems only the carrier Koodo can do it.

121
Flo Koodo
3 days ago
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D.LAdvocate
asked in Purchases & Returns
Will I be charged for a plan I didn’t use after 30 days? Just waiting for phone to be returned to Koodo.

Planning on cancelling a line, but had to return a phone to clear the tab. I see in the tracking number that it’s already been delivered.Do I need to wait for Koodo to finalize the return in order to call to cancel the line? Since it’s the holidays, if it takes longer than 30 days, will I still get refunded this month’s bill if I didn’t use the plan at all?

261
Georgia Koodo
4 days ago
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ddd2332Organizer
asked in Purchases & Returns
Cancellation of service during return period

Hi. I applied for a 2-year contract with a Iphone 14 over the phone on 2024-12-02 cyber monday.I got the phone delivered, but I called the Koodo agent through call back on 2024-12-12 and asked for cancellation (given that I have 1 month of return period).The agent told me that I would be getting the email with returning slip and instruction.However, I haven’t gotten it as of today.I called agent few times to make sure I get the email.The agent tells me that I should get the email soon, but it is becoming almost one week.I am just worried that I might not be able to return and cancel the service within the return period, which may lead extra charge. Did anyone have similar issue like me? What should I do? Thank you in advance for your time and help..

9811
D
4 days ago
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Nick.SchumRockstar
asked in Tips, Tricks & Troubleshooting
koodo internet: Modem unable to connect

Our modem has been unable to connect to the internet. We have tried resetting the modem multiple times and followed the guides provided to no effect. Every time we have the modem powered on we are getting solid green for both power and LAN with a blinking green light for DS. The online and US indicating lights are both off. I have tried using the schedule call back option with he chat and it keeps trying to re-route to the online trouble shooting page.

735
Tim Robinson
5 days ago
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Jean_CorssairBeginner
posted in Purchases & Returns
Koodo Assist - The Slower, stupider way, to get (not) help.

Here’s the situation.My dad gets a call saying that I need to call Koodo in order to approve a new line on my account.So tried calling Koodo.Automated system told  me I’d get a text to start scheduling a callback.I received no such text.I called again, pressing 0 repeatedly to skip the automated system.Automated system told me to go online and then hung up on me.So I go online. And I try to use the Koodo Assist, because that’s the only option. On top of it not being able to recognize a phone number unless it is entered one specific way, it was entirely incapable of assisting me. So after requesting to speak to a human, it starts to schedule a callback for me. And even though it is over 3 hours from the time the customer service time closes, the earliest I could get a callback was tomorrow afternoon.I tried every trick I knew to get a person on the other end, but I was foiled at every angle by this utterly, ridiculously, stupid bot and automated system. So a friend of mine who (previous

210
J
5 days ago
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Freakshow10Rockstar
asked in Tips, Tricks & Troubleshooting
home internet modem DS flashing

I used to have DSL Internet via the phone line through another provider. I'm switching to Koodo home Internet. Activation date was yesterday. I connected the modem to the coax connection. But the DS light has been flashing green for 24 hours.I tried unplugging the modem for a bit and plugging it back in but DS still flashing and other lights not on (except power, obviously).I've never had TV or anything connected to the coax before. Any ideas? I don't know where else to get help. I've seen all the online documentation already. Koodo chat is not helpful.

8310
F
5 days ago
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Nanz64Beginner
asked in Purchases & Returns
Delays…

Ordered 2 new SIMs to bring in new numbers on December 3 but still haven’t received the SIM cards. says shipped by purolator. Is it normal to take so long? I’m in NB.

271
Flo Koodo
6 days ago
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Michael SawyerBeginner
asked in Tips, Tricks & Troubleshooting
New Phone Doesn't Get Calls

I got a new phone from Koodo.  I installed the sim card, transferred my data to the new phone.  When I received a call it was received by my old phone.  When I look in settings of the new phone for network there is nothing there.  What am I missing?

191
Flo Koodo
6 days ago
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Mlee59435Beginner
asked in Purchases & Returns
what’s wrong my account

KOODOM makes me anxious. I updated the new service which should be 60g of data, but now it is only 28g. And I signed up for automatic deduction, and my fee has increased to 39.

222
Flo Koodo
6 days ago
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MarydwBeginner
asked in Tips, Tricks & Troubleshooting
No Pin Provided with new phone

Hi there, I can't get through to a real person via the chat box, so I'll ask here.My new phone (S22ultra) came in the mail without a pin or box. How am I able to insert my new Sim card without the pin? I feel lost and frustrated as I currently can't do text or calls.  Thank you for your help!

282
M
7 days ago
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Delamorag10Beginner
asked in Tips, Tricks & Troubleshooting
Home Internet Connection

I got my Internet device 2 weeks ago. my activation date was December 9I set up everything properly, including COAX connection. The black modem has: DS flashing green light, US and Online are off. LAN is solid amber. The Wifi6 router has 2 solid green lights and the Internet one is flashing green. I’ve tried restoring and unplugging the devices, nothing works. waiting for the technician to come but it’s been forever so I’m trying  to see if I can resolve the issue myself. 

824
R
7 days ago
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FrancelAdvocate
asked in Tips, Tricks & Troubleshooting
I can't calls or received a call !!! no 3g network...

Hi Koodo, could you help me, during 1 week I can't make any call or receive. I don't have 3g network, I already tried every solution with troubleshoot... But nothing. I receive messages, I've 4g network but I can't call. Thank you 

7322
F
7 days ago

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