Phones & Devices

My phone got stolen 3 hours before and I want to talk to Koodo right away or within an hour from current time. Please let me know asap so that I can give my friend’s contact number here. Thanks. 

After replacing my SIM card, speed dial 1 no longer works to access my Koodo voicemail.  I just get dead air.  And the voicemail access number does not appear on my phone anywhere.  How do I get Koodo to push that voicemail access number to my phone?  I have already spent a lot of time going in circles on Koodo assist, and have been told that I should select an option for a callback.  I have no list of options anywhere.  All I want is that number pushed to my phone.  How do I get that to happen? Note that the subject list does not include this sort of thing, so I simply chose one of the listed subjects.

I’m trying to get an E sim for my new phone but can figure out how.  i have a monthly billing plan with tab, my old phone had a physical sim card in it, i lost it in the ocean. its gone.i went online and used my tab to get a new phone, it was mailed to me.  now i need to activate it but i cant because i don’t have my old physical sim, (old phone pixel 8, new phone pixel 10) so i want to get an Esim for my number but it seems i cant figure it out since i don’t have my old sim any more. Thanks

Hi!I purchased Stream + a few days ago.I activated Netflix and Gem no problem but can't get Disney+ or Amazon Prime to activate.I set up a self serve account & followed the activation links.Disney+ keeps asking me to select a plan and pay.Amazon Prime gives me a message that existing Prime members can't use Stream+ even though it said when signing up to Stream+ that you can link to your existing account & it will transfer billing over.Has anyone experienced this & how did you get it fixed?

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up to a few weeks ago!

I don’t understand why I am charged although I returned the modem. Can you please tell me what the charge is for?

I started with Kudos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Kudos in town, they couldn't help me.  I need someone from coustmer service to get back to me ASAP,  Please 

I started with Koodos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Koodos in town, they couldn't help me.  I need someone from coustmer service to get back to me ASAP,  Please  

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

Calling does't work but able to receive and send texts. Have gone through some troubleshooting with agent but still no luck. Please help.

I just received a Nubia WF725CA to replace my old ZTE box.  I followed the instructions and inserted my old Sim card.  The device is just showing a solid red network light with no bars which the instructions say is a sim card error/ no sim card. I know its fully inserted. Is my old sim card locked to my old device? I didnt receive a new one with the new device. I put the sim card back in the old device and it still works.  Thanks

Does anyone know of any cell phone provider you can speak with an agent rather than digital assistance?

I like to stream YouTube and Twitch when I'm on the go but I can only stream upto 480p on 5G. These speeds should be more than enough to stream at 720p60 and 1080p60 quality. Is there some intentional network speed throttling going on for video/live streaming?  

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken. 

i,m going from an iphone 8 plus with physical sim to a 15 promax with e sim . instructions say if convert nano to esim don t appear on my old phone to contact telus  any advice to get this seemingly simple task accomplished  since contacting a real person to help is near impossible? ?

Can’t seem to find a definitive answer anywhere and with the holiday season soon around the corner, I’m eyeing the nothing phone to switch out my Apple 13. 

For the “callback” , I cannot receive phone calls.. only make outgoing calls, please, is there not a way I can phone you (koodo) to finish setting up my new phone?

I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them, i.e. to unlink the existing account and link my old one? Or should I cancel the stream+ subscription and start it again with the right Netflix account?Thanks!

My employer is trying to send me a .doc file to complete via a test to my phone but it is coming up with an error on his end as “not delivered”. I can receive normal texts without issue.. There something I nee dto enable or a setting of some sort to be able to receive this file?

ended up with my iPhone deleting or corrupting my eSIM trying to recover eSIM and says it pushed a notification to continue setup. However I have no cell service so never received it.  There’s another option for using QR code but I never received it.  Is there anyway to get this QR code?

I have been trying to find a number for over 2 hours to speak with a rep. I have gone through the chat thing. Super frustrated. I have a black screen so am not even able to make calls and want to order a new phone but want to also add a line. I am wanting to talk to an agent which seems mission impossible. I am wondering if my best bet is to go to Costco and start from scratch. I have been with Koodoo for at least 15 years but this is ridiculous. Any suggestions

Hello,  I have never had anything to do with koodo services but today I received 1 email saying “Your email address has been successfully verified” and another email saying “Your activation is now complete”. Since there has not been any other login to my email besides from me, HOW has this email been verified?And how can I get my email address 100% out of your records?

How do i cancel my service

Hi,I switched from public mobile to koodo yesterday with the deal offered on the pm platform. It says on my account that the transfer is done and I can use my number. Didn't receive the esim notification or qr code via email. I need access to a phone line. I tried reaching out to support via Assist, didn't hear back at all, I don't have any option to get a callback and the esim recovery doesn't work because it says my email was changed recently.I also cannot add a credit card to use as payment, because it says that part of the website doesn't work, it drives me crazy. Can someone ​@Koodo please help and send me the QR code, your website said it was supposed to take max 2.5 hrs and it has been half a day, I need my phone for work.

I’m trying to move from a Pixel 6a to a Pixel 7 Pro (factory reset)When I go to add a sim to the 7 Pro it does not give me a “transfer” option like the Koodo self serve help indicates. Just goes to the QR screen.In the meantime, the SIM has stopped working on my 6a stopped working. Now I have no service or SIM.How does one get a QR code sent? Trying to get transferred to an agent without any luck