Phones & Devices

I've tried activating Telis TV+ on multiple devices; phone, TV and laptop. I sign in using my Koodo login info and it signs in fine, but on Koodo self serve it's still asking me to activate it. I'm not sure what else to try. 

How do I set up a PIN on my account for security purposes so ill be able to order online? I placed an order that they refused to process because Ive never had a pin and I wouldnt give them my partial sin and driver's license number over the phone 

Hi. I’m a new Koodo customer. Trying to set up my plan, i’m supposed to get a free perk but whenever i try to add premium voicemail, i get an error message telling me to try again in an hour.Can anyone tell me how to contact customer support or maybe flag a rep for me?

I NEED A CALL BACK (***-***-**41) TO DISCUSS TRANFER PROBLEMS WITH MY KOODO PHONE USING LINK PHONE SOONEST!!!!!! 

A few months ago I was offered a subscription to Smart Plug ins and bulbs which I did not want but was told I could cancel at anytime.  I reluctantly accepted but haven’t even opened the boxes as I don’t want it.  It’s $10/month.  I don’t know how to return it and most of all how to stop the billings. Yesterday I received a call from “Telus” and they said do you need help setting it up? I said “No, I want to return it.” He said “Ok. I will transfer you to the Loyalty Department. I will text you a number in case you get disconnected.” Well I was disconnected and received no text.   I don’t know if it was a scam call but how did he know I had it if it was? Unless they scan these questions ?

My 18 year old daughter’s currently in Thailand. We were hoping this would be a great trip for, and she needs something great because she’s only now coming out from intense grief for her dad, my husband, who died about a year ago. She dropped her phone in the ocean and it’s lost. She’d kept a voicemail message on her phone from her dad and loved listening to his voice over and over again. Is there any way this message will have been stored with Koodo? I know this is a long shot, but I’m grasping at straws here..

I subscribed to Stream+ Premium and was able to set up Netflix and Prime but the activation link for Disney+ seems to be broken I just keep getting an error that says the activation page is unavilable and it redirects me to sign up and pay for Disney+ Anyone else have this issue and how do I fix it?

In Philippines right now.  Put my Koodo sim into my phone to get a 2FA text and could not connect to a network (was showing Emergency Calls Only).  I then took off automatic network selection and tried selecting the two networks available here manually.  Could not connect to either.  Gave up and put my local sim back on my phone which is working fine.Is there a way to tell if this is a Koodo network Roaming issue (data Roaming was turned off intentionally) or if perhaps I have a sim card issue?  Is it possible I have a setting wrong in my phone?I did successfully connect to the network here a approximately 2 weeks ago with no issue and received a 2FA text.  

Please could  you confirm when  my internet will be installed How longer to wait?

I’ve been trying to transfer my phone number from my previous phone (iPhone 12 with physical SIM card) to a new one that requires eSIM (iPhone 17). I didn’t transfer my phone number immediately when I turned on the new device. I read the instructions on this website (one of them is “Existing Customer: Setting up a new iPhone or iPad.”), but I got a message saying that “this phone number can’t be transferred because your account is ineligible,” and to contact Koodo (attached).Another instruction I read is “Existing Customer: Switching from Physical SIM to eSIM” because I thought that maybe if I transfer the phone number after switching from physical SIM to eSIM, this whole phone number transfer would work. However, in my old phone, there’s no option to convert to eSIM. Is this because I’m using prepaid card? M

Hello,I am writing to ask about a phone call I recently received and to check whether it may have been a one-ring scam.I missed a call from the number 888-652-0410, and later returned the call. Afterward, I became concerned that this number might be associated with a one-ring scam or fraudulent activity.Could you please let me know: Whether this number is known or reported as a scam number If returning the call could result in any unexpected charges Whether there is anything I should do to protect my account I would appreciate it if you could review this and advise me on any next steps.Thank you for your assistance.

Hello Someone help me to unlock iPhone 7 because chat is not working any more

Ok, got a call from Telus saying he could offer me $20 dollar plan , great sign me up. Now getting emails I signed up for $35 dollar plan. Supposed to get $5 off for auto billing and god knows where the other $10 is coming from. They sent me a number but haven’t received SIM card yet.got an email saying I owe them $130. Which is 80 connection fee and 35 monthly. feel like I’m getting scammed and can’t call Koodo to find out what the heck is going on.  what do I do?

i have an iPhone 6 need to unlock someone please help me

I am going on a cruise for the first time with a friend who has her own cabin separate from mine.  Can we text each other without incurring charges?

Bonjour,Es ce que je peux changer mon telephone galaxy pour prendre un nouveau iphone sachant qu’il me quelque montant à payer

After many phone conversations with an agent and a few visits to Koodo in Place Versailles, nothing is solved.  Koodo is not taking any responsibility for the error of their agent/employee and that error is costing me a lot of money, at least double from what I was told and a contract that has nothing to do with what I was sold. Which looks like I am stock with Koodo for 24 long months.

I have reset my password five times but the website rejects the new password when i try to login.I cannot call Koodo because I am overseas.Any suggestions?A support email address would be great.

When I try to make calls or answer calls, I can hear the other end fine, but I’m breaking up for them. I have to stick my phone out the window to make it work. Pretty ridiculous!  Got a new phone recently and the problem persists. Do I need to switch carriers?  I live in the middle of Vancouver in a ground floor 90’s building. My partners phone (Fido) works fine in our place. 

My account was cancelled because i had an unresolved issue with courier service purolator to return a device. It has been 3 months now and the device is now delivered to koodo but the amount of the device still reflects in my account.Because my account is cancelled, i can no longer get in touch with any live rep to resolve this issue for me. and i am not ready to pay for a device which has been returned to koodo. how do i get in touch with koodo live rep without the frustration of this bot?

Hello again I have received the box yesterday and I have set the whole thing up but the lights are not stable ! The 3 light are flashing green and yet haven't received any email about the activation or anything like that even this its supposed to be today the 8th of January.

Hello everyone, not sure about others but i took Koodo home internet as i have class and meeting very urgent. Long story short, i got everything like modem, router and cable. After everything, its not getting anything. All power is green except US & LAN (Amber). No internet. Jan 8th was my activation date, no email on junk folder, no activation yet. What should i do?

I purchased an Iphone 14 pro max last week.  It will not recharge.  I have tried numberous transformers and cables that work on other iphone 14 I have here, no problem.  I even cleaned the connector port.I have followed all the online suggestions and tweaks and nothing has fixed the issue. Its very frustrating.  Please advise what can be done asap.  thanks     

Hi, my internet was working up till an hour ago. The black box has no lights on what so ever now and I did unplug it and restart it . Anything else I could try? 

Could you assist with cancelling my home Internet subscription. I've been trying to get this done since morning and spent more than 3 hours on the phone with no persons to speak to.Unable to cancel Internet via koodo assist. Requested callback representative is from koodo mobility and they don't help much, and one of them responded said we don't work for Koodo.