Phones & Devices

I am with Koodo but my Internt provider is Telus.Koodo does not seem to have a parental control app, but Telus does enable parental control via its Telus Connect mobile app.However, in order to login to the Telus Connect mobile app, I need a Telus account. I tried logging in using my Koodo email and password and that didn’t work. I tried registering a new Telus account, but it prompted me for my Telus account number, and providing my Koodo account number did not work.Any help is appreciated.

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also reading comments here that say people are being charged over and above the $60 paid for the pass. I also got an email and text saying I added more data that can be used before the end of my billing cycle (which is three days from now). Koodo makes it all sound so simple.  I tried the agent chat and the connection keeps disconnecting and I’m not getting an answer. Frustrating.  Is the pass I just bought actually going to work on June 15 when I land in Europe and am I going to be charged over and above the $60 I paid assuming I don’t go over my monthly data plan? I have loads of monthly data. Thanks!  

I was shipped a Google Pixel when I ordered a refurbished iPhone 14.. We went to a store the same day when we realized it wasn’t the right phone, the store told us we had to call customer service and wouldn’t help us, then after 2 hours on the phone with customer service we were told they need to launch an investigation and we would get an update within 3-5 days. It’s now been 6 days with not a single update, I’ve just been received my bill for the month and I'm being charged for the phone we never received and we’ve been given no direction about what to do with the phone we didn’t order and don’t want. I’ll call, again, tomorrow, to fix this problem we didn’t cause, but has anyone encountered this before? 

I've been billed by busuu for a subscription that was not authorized.I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

Hi, I am a prepaid customer and I want to cancel my prepaid service. The issue is that I am unable to log into my Self Serve account properly. When I try to log in, it shows that I either have no number linked or asks me to activate my account again, even though I already activated it earlier.I’m stuck in a long activation process and cannot access my account. I also haven’t been able to find a way to directly contact a customer service representative.Could someone please help me access my account or guide me on how to cancel my prepaid service? Thank you.

J'ai reçu mon matériel de connexion internet et je l'ai installé. Sur mon compte en libre service, on me dit que ma commande est encore en traitement. Quand pourrais-je retrouver ma connexion internet ?

I turned on cellular data but can't get anything AND I have no "roaming" toggle that I can even see anywhere!  

I really don't know what  to do about this, I emailed web store. I tried calling. I can't seem to get through or I missed the time or it's closed. I don't even know what my new phone number is. I don't even know the account number because I never got anything except for the confirmation email that my order was received And they actually took money out of my account for the esim already  I'm frustrated because now my old cell phone number is disconnected.Because I was supposed to have this one up and running by now

So sick of the circular firing Squad from Koodo Can’t get my questions answered, can't get a rep. Wasting hours with this BS

Can’t add a perk for a new line. Requested a call back from CSR (twice) but no response. Getting ready to look for another service provider 

Why is my Prime keep buffering and then comes then stops working.?

Unable to set up cellular on new iPhone 17. My current android Samsung Galaxy S9 has a SIM card and is not compatible with eSIM, my new iPhone 17 does not take SIM card. How do I transfer cellular data/number to my iPhone 17?

I live in suburb of Halifax, NS, not in rural area. Should be fast but wifi @ 2.4Ghz is 56.9Mbps, @ 5Ghz is 156.4Mbps, wired (cat 5e 3ft cable) is 241.1Mbps. Both router and modem have been reset. Computer rebooted. Network card driver updated. I pay for 1Gbps subscription. 

anyone know when you receive the redemption instruction for this i bought this phone almost right away  

I bought a travel pass for my self and one for my travel partner. His activated immediately upon arrival abroad. Mine has not. I’ve turned roaming on. And off.  And on.  Turned phone on and off. Have spent hours navigating through the bot to access an agent. So, I have no data for this trip but I really it. And I’m unable to access support. Please, can someone help?

Today I decided to use my self serve and change my phone number. I selected an number and accepted the terms. It went successful at this point. However my esim had issues configuring and the whole thibg didnt go round. After investigating on my end I called the number and a girl pickup the phone, which means another kodoo user had that number assigned already. And i was for some glitch, able to select her number as my new one. But now im stuck. I cant receive calls or send/text. I only have access to my data atm. Please can a representative revert or cancel that phone number request please?!?!

I moved my number from another provider. It works. But in my iPhone settings, my number is still listed as the one Koodo gave me when signing up. I have tried editing the number but it doesn’t save. 

 Hi everyone,For the past few weeks my internet has been intermittent. Speed tests on fast.com , run directly connected to my router,  show decent results on my Unlimited Internet 100 package:Download: ~80 MbpsUpload: ~28 MbpsUnloaded ping: 15–25 msLoaded ping: consistently 600–900 ms+That loaded ping is what's causing pages to feel sluggish and connections to drop. I've already tried:- Swapping DNS (ISP default via DHCP, Google 8.8.8.8, Cloudflare 1.1.1.1)- Eliminating wireless as the cause (tested wired, multiple devices)- Factory resetting the modemNone of it helped. Here are my current RF signal stats from the modem:Downstream (DOCSIS 3.0 — 32 channels)All channels locked on 256QAM. Power levels are consistently in the -4.6 to -6.9 dBmV range, SNR between 35.8–37.6 dB. Correctables and uncorrectables are essentially zero across all channels.Downstream 3.1 (OFDM — 2 channels)Both 4K

I want to switch the phone that is attached to my son’s account. It is an old phone (iphone 14) that is paid for and we want him to be able to use it.

Hi all.  I got an Apple watch cellular plan, but it has NEVER worked. I’ve had it for months (possibly a year now), and it doesn’t work without my phone nearby.  I’ve attempted cellular setup a million times. Usually it will 1) not connect at all or 2) get part way through the setup process and then give me an error code with a Telus number to call. But every time I call the number and input the watch number, it says there’s no plan with that number. I’ve gone back to the store I bought the watch 3 times and they’ve hard reset the watch, and attempted to setup with the same issues, and proceed to tell me to call the number given.  I’m at a loss because I’m paying 10$ a month for a plan that I cannot access or use. Anyone have some trick that worked for them? I don’t want to return to watch and start over, but it’s seeming like I might have to 

someone help me to unlock my iPhone SE please

I flagged this issue weeks ago when I first signed up. People said, just wait until you receive your first bill — it will have a $10/m discount for two years, and a further $10/m discount for autopay.So I have gone online and it STILL SAYS I owe $45.20. Please either issue a proper bill or cancel my service and this fraudulent billing.

I`m having issues transferring my sim card from my iPhone XR to my iPhone 17, the 17 only uses eSIM, I initially had the option to convert the SIM in my XR to eSIM however it required i updated my IOS and once i did that option no longer presented itself, I can attempt to transfer the number using the install method on my 17 and get as far as confirming the transfer and entering the code on my XR that the 17 provides but rather than complementing the transfer my 17 will then tell me I need to contact Koodo to set up eSIM, however upon visiting Koodo that does not seem to the case. I am left confused and at a loss as to what I should do next as none of the the Koodo assist options are helpful and I cannot figure out a way to get a call back or speak to a live agent 

Lately, some Messenger messages arrive hours later, sometimes a day later on my Pixel 9. If I’m lucky enough to be home and on my computer I can receive them because my internet provider is not Koodo. What could be causing this? It is very annoying. 

Why did I even call Koodo to wait, get transferred, wait again, get a verbal confirmation from the agent that they would cancel my internet, never get an actual cancellation, then wake up to an email to say the equipment I requested has been shipped?  As a student, it's hard enough to find affordable and fast internet. It's even more frustrating to be a loyal customer to have to deal with this.