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Phones & Devices

The place to ask all of your phone related questions

1216 Topics

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Newest first

BassiAdvisor

asked in Purchases & Returns

New phone not delivered

I ordered a new phone on december 31 2024and still it has not delivered. As per the Koodo web tracking site, it says phone will be delivered on Jan 15. Please help me on this .

132

8 minutes ago

blingamoAdvocate

asked in Purchases & Returns

Easy Roam Travel Pass

Where to buy on the Koodo website the “easy Roam Travel Pass”?

1 hour ago

SiqiOrganizer

asked in Purchases & Returns

Unreasonable tab charges

I ordered an iPhone 20 days ago, but it has not been shipped yet. I just received a bill. It includes the monthly fee for the iPhone, as well as the more expensive cellular plan that I was forced to upgrade to because of the phone upgrade. Is this reasonable? Does Koo plan to wait until the iPhone 17 is released before shipping it to me? Or does it want to keep charging me for a higher cellular plan but not give me the phone?my order number :HFO****68

758

2 hours ago

SiqiOrganizer

asked in Purchases & Returns

where is my phone

I ordered a iPhone 13 days ago, but it’s still not shipped yet. Why? My order number is: HFO**568

464

3 hours ago

Ana2121Beginner

asked in Purchases & Returns

My order

Hi there! I ordered my phone a few days ago and it was approved right away but I haven’t received my shipping information yet. How can get information about it? I need to get my new phone as soon as possible.

5 hours ago

Snow girlBeginner

posted in Purchases & Returns

Return phone

I returned a phone recently and they asked for a tracking number, where should I send it? Do they have an email?

185

23 hours ago

Popeye Was HereBeginner

asked in Tips, Tricks & Troubleshooting

How do I access saved calls

Recently joined KOODO, and not yet set up to save incoming calls. How do I do that and how do I retrieve saved messages? And when asked to set up a “voice mail number” how do I do that?

334

1 day ago

HayseBeginner

asked in Tips, Tricks & Troubleshooting

home internet outage

Is the internet tower down for Paradise, NL.

251

1 day ago

spsealionBeginner

asked in Tips, Tricks & Troubleshooting

Email over Cellular Data

I cannot send emails over cellular data. I have to be on wifi to be able send emails. Initially I thought it was just a poor signal location, but even when I have four bars it will not send emails.It is a Apple SE2 phone.

324

2 days ago

TeeroyBeginner

asked in Purchases & Returns

No Sim Card arrived

My SIM card has not arrived, so my phone number is not activated, and setting up an account requires an SMS text? How do I enquire about status of SIM card delivery.

232

2 days ago

EgyptredseaBeginner

asked in Tips, Tricks & Troubleshooting

My message number did not changed

Hi, I have got a new Koodo SIM card and I transferred my old number to it The mobile number is good, However, the message number did not change to my old one. My number is *********9 The message number is *********4 Thank you

393

2 days ago

jdemontRockstar

asked in Tips, Tricks & Troubleshooting

RCS Using Old Phone Number

I’ve been a Koodo customer for some time (6-7ish years); I lived in NB when I first switched from my old provider, and kept my number (which worked flawlessly). The issue I’m having is I moved to the NWT, and changed my number accordingly. I can send and receive phone calls without issue, my data works fine, however when RCS kicked in (this was well after I had changed my number), it now shows my old number for some odd reason. I can send regular SMS messages fine, and they show up with my current number, however when I try to use RCS messaging, it shows as registered with my NB number. I’ve turned RCS on and off several times with no luck; just wondering if there are any other tricks that might fix the issue that anybody knows of?

544

3 days ago

robinsonnConnector

asked in Purchases & Returns

When am I getting refunds?

Long story short, I opted out from Koodo and my final bill has ‘negative balance’. From a previous conversation in the community, apparently I was supposed to get the refunds. When and how will I get them?

714

3 days ago

BdollevoetConnector

asked in Tips, Tricks & Troubleshooting

can’t connect new apple watch to separate Koodo cell plan

I can’t connect my new Apple Watch SE second generation to a separate cellular plan under my Koodo account. website says this Apple Watch is supported but then indicates my phone Koodo plan doesn’t support a cellular plan. Help?!

919

3 days ago

cinderBeginner

asked in Tips, Tricks & Troubleshooting

Wifi Connects but Internet Unusable

I'm experiencing intermittent internet connectivity when using a router with my modem. I have tried troubleshooting and cannot solve this. The wifi connects but is unusable, slower than dial up, and unable to resolve most sites. This started suddenly last Friday night and I have had no wifi for 4 days. I have had Koodo internet for 3 months without issues until now. Koodo support says they will send me a new modem and router but no time frame or tracking number has been provided. Here's the behavior:After restarting the router (or both the modem and router), I can access the internet for a few minutes. Speed tests may complete once, but subsequent tests fail with "network issue" errors. Webpages initially load but then start timing out after a few minutes.This issue occurs with two different routers but does not happen when a single device (e.g., PC) is directly connected to the modem via Ethernet.Troubleshooting Steps Taken:1. Tested with Two Routers:Tried both the ISP-provided route

321

3 days ago

Ter50Beginner

asked in Purchases & Returns

roaming charges despite not leaving canada

I live along the US border. Someone called my husband to update MY PHONE AND MY PLAN without my consent. When I questioned the roamimg possibility because of where we live and work, I was assured it wouldn't happen. Yet here I am with roamimg charges on my bill. I'm not interested in going through this drama month after month for a cell phone through koodo, because of wjere I live.

302

3 days ago

BlessedBeginner

asked in Purchases & Returns

Phone isnt working

I traded in my phone about 2-3 months ago and I have been getting nothing but trouble with it. It glitches all the time and randomly shuts off. I got it fixed one due to that issue but it keeps happening

394

3 days ago

abstractBeginner

asked in Purchases & Returns

returning phone

I accidentally dropped my phone so the screen is broken now. Is it still possible to change for a new one since it’s under warranty?

832

4 days ago

nekshaBeginner

posted in Purchases & Returns

I was charged for Koodo Stream without activation and for Sim card as well without usage or activation.

I was told that I will get an offer on Koodo stream which the customer care representative told that I can activate at my possible time and they will offer credit back.Furthermore, I added a line nearly 4 months ago, the sim card was lost in delivery and I haven’t used the sim card, yet I was charged every single month. I wasn’t able to catch hold of the customer care representative, I was required to schedule an appointment to talk with a customer care representative. The representative calls one hour late from the scheduled time and the call further goes 40 minutes on hold to address my concern. I just cancelled my koodo stream and additional line. I was not offered any credit for the complete additional charge I paid unnecessarily.The customer care service is very annoying. I felt there is no point in continuing with Koodo. It’s a regrettable experience.

191

4 days ago

GrandmaBOrganizer

asked in Purchases & Returns

Returning internet device

Return internet device in original box never open and took the number they sent me went to Canada post December 31/2024. I got my tracking number, now they emailed me saying to return the device. I have tried on my end to track but I can’t. Anyone know what is the correct email address I can send a email with all the information in regards to the return and proof that I sent it back. Thank you in advance for any help.🙏

324

5 days ago

Marie-Soleil ChevalierConnector

asked in Tips, Tricks & Troubleshooting

Phone stuck on SOS mode

Hi, My IPhone is currently stuck in SOS mode since last night for absolutely no reason. I’ve done those steps : Restart my phone (about 5 times already) Turn the airplane mode for 15 seconds I changed my sims card. When I bought my new phone with Koodo about two months ago, I did receive a new sims card I didn’t used because I just transfered the one I already had in my phone. So I tried with the new one but it doesn’t work stillI checked my account and I have no outstanding balance or anything. My account is up to date. I bought my phone with Koodo. So really I am out of ressources at the moment. Did anyone faces this situation before and would be able to help me?Thanks !

8313

5 days ago

James StrubeConnector

asked in Tips, Tricks & Troubleshooting

Sim Failure

My daughter’s phone, on my account, no longer works. It stated “Sim Failure” and she can’t call or text anymore.

161

5 days ago

TanyacgBeginner

asked in Tips, Tricks & Troubleshooting

echo with new samsung phone with aux /usb-c plug in

I recently upgraded to S24 which doesn't have an aux input. I don't have Bluetooth in my car so I connect my phone to the aux cable to take calls. Since I've switched phones, I have purchased a USB-c <-> aux adaptor to connect my phone to the cars sound system, but everyone I talk to seems to hear their voice echo. Any way to fix this?

474

6 days ago

Slittle8Beginner

asked in Tips, Tricks & Troubleshooting

Voicemail password reset not working

I have never had a password on my voicemail. Went to check my voicemail today and it says I require a password. If I ever had one I don’t know what it was so I selected the option to reset the password. I get a text with temporary password in order to reset the password, but then I’m told the password is invalid. I’ve attempted to reset 3 times and each time it sends me the same “temporary password” and then when I enter the password it tells me it’s “not the correct password.” So I have voicemails but cannot check/access them. How can I can I fix this?

363

6 days ago

Thomas DelbertBeginner

asked in Tips, Tricks & Troubleshooting

Calls going straight to Voicemail

All of my incoming calls are going straight to voicemail, even my Callbacks. My texts and outgoing calls have been working fine.

362

6 days ago

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