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Phones & Devices

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1193 Topics

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confused101Beginner

asked in Tips, Tricks & Troubleshooting

Just transferred to Koodo and it was easy except mms doesn't work

I just switched from Rogers Prepaid to Koodo prepaid and it was easy except mms doesn’t work for me. Updated my APN settings as per https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone but no luck. I do wonder if the issue is that my phone is an antique :-)However, it did work on Rogers network, maybe Rogers still supports antiques and Koodo does not?Any suggestions as to what else I could try.

244

6 hours ago

izaBeginner

asked in Tips, Tricks & Troubleshooting

Unable to share mobile data via hotspot or tethering [Android, Solved]

I resolved the issue myself but decided to post here anyway in case it helps someone else.I have an Android 13 phone with Koodo prepaid plan. Mobile data works on the phone itself, APN configured as specified at https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneMobile hotspot and USB tethering can share a WiFi connection but not the mobile LTE data. Settings > Network and Internet > SIMs > Access point namesI believe the entry labelled “TELUS ISP” of type dun is the source of the problem, but it cannot be edited or deleted, and I cannot create another entry of type dun to override it. SolutionEdit/create the APN specified at https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phoneand change MVNO type from None to GID (IMSI also works)For whatever reason this causes the other entries to disappear, and mobile data sharing via hotspot or tethering now works without issue.

250

15 hours ago

chimochimoAdvocate

asked in Purchases & Returns

30 day return window. What about plan?

If I were to purchase a phone and plan today. And I’m not “happy” with the phone. When I return it, am I stuck with Koodo? I must get another phone to go with my plan?What happens if a better device/ comes along while I await delivery. Can I cancel/refuse and get cheaper phone/plan?Edit: Darn! Can’t edit subject line.

583

1 day ago

Sha_1Organizer

asked in Tips, Tricks & Troubleshooting

cant make calls , it disconnects as soon as i dial number

cant make calls , it disconnects as soon as i dial number. Privacy concerns . Is someone hacking my phone account. I can't make phone calls. As soon as I dial any number it disconnects the call and no dialing tone. Concern about my phone line and the privacy. Please resolve it.

6910

1 day ago

KeithVBeginner

asked in Tips, Tricks & Troubleshooting

Connecting to data

Samsung won’t reconnect with data after a trip to the US and using easy roam, mobile data is off, all settings are back to normal, no data connection.

223

1 day ago

fjelgarConnector

asked in Purchases & Returns

How long does it take to return a phone that was purchased online?w l

It’s been a week and I am still waiting for emailed instructions “from a warehouse” about how to return a phone purchased online. They won’t take it in a store. Why is this so difficult? How long does it take to send an email?

7711

1 day ago

iphonefanBeginner

posted in Tips, Tricks & Troubleshooting

dissapointed with koodo's video throttling

Koodo is throttling youtube to ~2Mbps this is horribly slow and can barely play 1080p, 4K is out of the question!If anyone thinks this isn’t true it’s right on their website! https://www.koodomobile.com/en/help/koodos-network-traffic-management-policies?srsltid=AfmBOoorVVhi5xc_oeo3N2ka_7MyEv5YhBJoWjSOmXlxmslEXVWFi_qZ

242

1 day ago

Lee Hà HoàngBeginner

posted in Tips, Tricks & Troubleshooting

Hello. I have some trouble with my phone. I purchased it from a store and as I can see It's locked to your carrier. Can you help me to unlock this? Đ

Hello. I have some trouble with my phone. I purchased it from a store and as I can see It's locked to your carrier. Can you help me to unlock this?

191

2 days ago

ZendaX3DBeginner

asked in Purchases & Returns

Will there be more phone deals this year?

There's some decent deals on some of the Pixel phones but they're not explicitly listed as black Friday sales. Will Koodo be rolling out more phone deals closer to black Friday or is this the extent of it?

512

2 days ago

spmBeginner

asked in Purchases & Returns

UPS delivering phone when no one is home

I ordered a new Pixel 9 on Sunday and they’ve tried for the last 3 days to deliver it in the middle of the day at 3 different times.I work and so does everyone else in the house. It requires a signature and the myUPS says it can’t be left at an access point?What else can I do before it’s returned to sender? I’ve tried calling Koodo and after finally getting a hold of a person they put me on hold for ten minutes and then hung up.

383

2 days ago

bgcgarlippBeginner

asked in Tips, Tricks & Troubleshooting

enable callforwarding abroad

How can I enable callforwarding when I am already abroad?

152

2 days ago

Hyeri SongBeginner

asked in Tips, Tricks & Troubleshooting

help

The sim is locked. I need a puk code, but I can't call.I contacted you through my koodo Twitter account, but I can't get a call.

131

2 days ago

harmarBeginner

asked in Tips, Tricks & Troubleshooting

3G rarely ever works

I frequently travel to rural areas and dont have LTE/5G.It says Ill be connected to 3G with 4 or 5 signal strength, and yet data rarely ever works. If it does work, it is incredibly incredibly slow, taking over a minute to load a page, if it doesnt give up half way. (way slower then when 3g was the norm)Just wondering if this is because 3g being phased out, or if there is settings issue on my phone (iphone 13)

171

2 days ago

Sunshine96Beginner

asked in Purchases & Returns

Deliveries Canada Post strike

Hello,Due to Canada Post strike, will Koodo use another carrier? I live in a Municipal area, which was requested on time of ordering. Thanks :)

974

3 days ago

Leif WCoach

asked in Tips, Tricks & Troubleshooting

Called person can't hear me.

Using my iPhone 8, when I call my home’s landline, I can hear the person who answers but they cannot hear me. I’ve searched all of the settings and can’t find anything that would cause this. Can anyone help?

328

3 days ago

underlying-oat-1129Beginner

asked in Purchases & Returns

communciation barrier

I ordered a new line , new phone middle October. Phone came and I did not find it user friendly. Since it was online , had to be done through phone calls. I was told I would receive a label in three days (Friday) nothing came , no call or email. Monday I called, Im still in return timeframe. Data, calls nothing was used. I finally get a shipment label.Shipment arrives at placement. Nothing updates on my account. I got a $10 credit, $200 x 2 for bills of a phone I don't have physically anymore , talking over the phone nobody understands what Im telling them. There is no track record allegedly of calls had on their end. Very frustrating I want to go to in person store, with all my receipts , the tracking , why am I paying for an item I no longer have and never used. Ended up getting prepaid with them so that's more money out of pocket

192

3 days ago

Ashley MoulandBeginner

asked in Tips, Tricks & Troubleshooting

Cruising

I am travelling from Canada to the US and will be taking a Western Carribean cruise. I need to be able to access email and social media while on the cruise. What are the best options with Koodo for this?

181

3 days ago

JaysFan93Beginner

asked in Purchases & Returns

does anyone know?

Hello does anybody know if koodo will be getting the new Samsung Galaxy Ring or not?

4 days ago

Cdontario21Beginner

asked in Purchases & Returns

new google 8

Does anyone know when I receive my new google 8 phone from koodo, will it be unlocked

152

4 days ago

AK74Beginner

asked in Tips, Tricks & Troubleshooting

Internet

I have completed the setup but there's no internet! I know there was a tv, used bell before we arrived, but there would be no service as we don't have cable. Does this mean if I don't have cable I can't use this Internet!

4 days ago

ZacharyJuhlkeConnector

asked in Tips, Tricks & Troubleshooting

Voicemail Broken

Whenever I call the voicemail service, it prompts me to make a "4-15" digit number, and when i do, it says "invalid entry"

429

4 days ago

JulieGNOrganizer

asked in Tips, Tricks & Troubleshooting

Change number of rings before going to voicemail

I would like to know how to change the number of rings before going to voicemail. It now rings six times before going to voicemail but that is too many for me. I would like to change it to three rings. Is that possible?

629

4 days ago

turnwol7Rockstar

asked in Tips, Tricks & Troubleshooting

why my name in iphone imessage chat say “maybe: name”?

why my name in iphone imessage chat say “maybe: name”?i also have a voicemail for my old number that i cant access and i cant get rid of the notification.the koodo onboarding is a solid 4/10 so far,

284

4 days ago

turnwol7Rockstar

asked in Tips, Tricks & Troubleshooting

changed SIM to koodo, ported old number, still cant use koodo

as the title suggests. I cant seem to use the network for the new koodo sim card.i accepted “yes” to leave the old network. and my number successfully appears on my koodo self serve. but when i go to make a call I cant call or use any data on my phone now.in my esim settings on iphone i still see the original Koodo number they gave me for the new sim card…??my phone number that i want to use has no network.I also did not get a koodo welcome message to my new number that I ported over? waht is goin on here?

507

4 days ago

ALAGABeginner

posted in Tips, Tricks & Troubleshooting

Unable to receive calls and text after moving to Koodo

I recently transfered my phone number from another provider to Koodo. I have followed the steps given here. It has been several days and, while my phone number has succesfully been transfered, I am unable to receive text messages. Strangely the exception to this is that if I send a text message to someone myself, I am able to receive their reply. What should I do to get this problem fixed? Some more information that you may find relevant:-I can send text messages and phone calls just fine. I can also use my mobile data with no problem. The only problem is what I described above.-I recently tried switching my sim card back to my old one momentarily, and when I did that, the text messages sent to me which I had missed have shown up. It’s as if the text messages are still sent to me through my old provider.-I tried resolving the issue using the Koodo digital assistant, which led me to checking that my APN setting match the ones on this page. They do match and that hasn’t resolved the iss

232

5 days ago

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