Phones & Devices

I can't even find the network on wifi settings on any device. 

I have terrible self service. It’s actually only one bar sometimes SOS.

I have the samsung a53 and I am a newish customer,I get getting a notification on my phone that says “voice number not set”. I have set up my voicemail.  When I go into my phone’s voicemail settings I notice that there is no options under “carrier”. How can I fix this? Thank you.

Hello, I have cancelled my phone subscription and wanted to cancel the wifi subscription too as I was not able to transfer numbers over from my previous phone company over, but because of how many days I have been trying to do this I want to cancel completely. 

Hi there, my son lost his new I phone (which had an ESim Card) last weekend, and I received the replacement this morning...I suspended his service and blacklisted his phone the day after he lost it...do I need to get a new Sim, or can he use his old Sim card ( hard copy) in his new phone after I reactivate it? Also, I want to confirm the old phone stays unfunctional, as I'm sure someone has found it by now..Thanks in advance for any help!

I got an email from Koodo regarding improve security and talking about enabling MFA or 2FA, but Koodo doesn’t allow to enable that setting, at least for me I don’t have the option.

Am i gonna get extra charge if i made a call in the philippines even if i got this unlimited long distance pack

When I attempt to send larger text messages, they do not send and the person I am texting doesn’t receive them. I then have to cut and paste into numerous entries to send it. What can I do to fix this problem?

i’ve tried the reset through the phone but no text or email comes through with the temporary password, been trying for 2 weekss. and I can’t seem to get through koodo live agent can someone help?

Just purchased a replacement IPhone14 for my daughter. Transferred the SIM to the new IPhone 14. The cellular settings shows my daughter’s phone number, and shows the correct apn address, but it does not connect to the cellular network. Why? How do I fix this? 

can you process eSIM order Order number: **********6 Order date: November 05, 2025

I have tried on-line and on the cell to get a callback for over 2 hours.It just keeps asking is this the phone and I click yes and then it does continually.Then I said I would connect to a digital rep and it keeps saying try again.I am frustrated,  it seems the system is broken.I really need to contact them as it appears the new phone I ordered is lost.HELP please     I need answers.

I added my s/o onto koodo after switching myself, everything was working fine and was getting service until I ported his number, received the port msg from previous carrier and typed YES, then got the emails saying everything was working/successful but now he can’t connect to anything. Followed troubling shooting steps, reset networking settings, typed in recommended APN as it only showed previous provider info. Restarted phone after each change. Now I’m stuck. He is using a samsung s32+, and only has e sim for this plan. Help! Tia. 

Although the online help page have a esim transfer FAQ for pixel deviceshttps://www.koodomobile.com/en/help/esim-on-pixel?srsltid=AfmBOord_8ZPkXSdqlL4ALMN71zbJB64e2WXXCLAuzv7I4a8V_0rUUM-“When I setup my pixel 8pro, there is no option for “transfer carrier esim”/”transfer a esim from another device”.  I guess it is not working on older pixel devices? Probably works on pixel 9 onward?

I am new to koodo internet. I've been using it for 4 days now. It was working perfectly fine, but suddenly this evening, it started showing wifi without internet in my phone and all of the devices. I can see all the lights as per the manual says.  Also I tried restarting it doesn't work. Moreover, i am unable to call their customer service.The bot on support website is not even requesting the call back for me. It says that it is unable to do so . I have lots of work to do.And I don't have internet that sucks.

My eSIM isn’t working for texts, calls or internet. I set it up yesterday and nothing is working. I have paid the money but nothing is working, so I can’t call Koodo as I have no signal. I also can’t sign up to the Self-Serve as I can’t verify my number, as I have no signal. I need a human to call me or contact me as soon as possible.

Koodo assist does not seem to be working for me, regardless of what I do it just redirects me back to the generic support page, the buttons on the actual page do nothing. I have tried different devices ans different browsers but it still doesn't work. I tried calling the phone number and it also just directs me to go online. Is there any way I can get in contact with someone from Koodo? 

I’m having the same issue as RuthW was a year ago.  I spent over an hour on the phone with Koodo support and we tried switching the power off, unplugging the ZTE device for a minute or so, restarting it.  We tried pulling the SIM and reinstalling it (also with the power off), and I’m in the process of directly connecting each phone individually to troubleshoot.  (Tech said one of my phones must have updated - explained to him that they don’t update - one cordless AT&T phone with a second ‘charge-only’ base, and two old school land like / wired phones).  He also reset the network connection to the device on his end I had a complicated setup where my home phones/jacks all went to the terminal near my electrical panel, like they were wired in the past to the pole, and i cut them over five years ago and installed an RJ11 connector and had them all going to the ZTE device.. since then my ZTE failed and I got a newer model from my cousin which worked fine after I called Koodo to get it g

5heure d'attente pour parler à un technicien !

I haven’t had service in my own home for 2 days now and I can’t find a way to contact koodo without a callback. I don’t have a working phone they can call! I’m this close to cancelling because this is ridiculous 

I need a koodo representative to call me back. Im trying to transfer esim to a different phone and it's not working. 

I have tried numerous ways to set my voicemail number and I have no option in my settings, I tried speed dialing 1 and it said no number was assigned, I tried speaking to an Ai assistant and I need to listen to my voicemails. 

a couple months ago I posted a work-around we had to use to be able to use wifi calling at home.We live way out in the boonies and don’t have more than one bar of cell signal on our property, and only in limited places.  We were having to juggle Airplane Mode and turning Wifi Calling off before hitting cell signal territory else we’d have to reset Network Settings when we got home for Wifi Calling to work.We’re not sure who changed what, but after updating to iOS 26 we decided to give it another try. without turning Wifi Calling off  Looks like the ‘hand-off issue’ (as identified by someone who responded to my original post) has now been resolved.We DO have to use Airplane Mode while here at home, because if our phones get a sniff of cell signal, Wifi calls don’t go through.  BUT we no longer have to turn it off and on.This is a boon for us and will allow us to finally ditch our landline.  We have been paying about $50/m for the privilege of being harassed by incessant calls for ‘the o

My phone screen broke this morning. I setup wifi calling on my iPad to call Koodo and see if I can upgrade my phone on my plan. I can’t call or speak to support without a phone. This is a nightmare. What do I do?

There is a really good $0 offer on a phone I like right now and the plan would be the same price I am paying currently which is more than I am happy paying. But I am worried that if I take advantage of this offer I may regret it a Black Friday is coming and there may be something better.If I change my phone and plan now could I change it again in a few weeks if something better is on offer?