Phones & Devices

I am new to Koodo. My free rollover data is not working. I tried different browsers, incognito, nothing works. Waited one billing cycle, no luck. Please suggest.

Brought my own phone to add a new line to existing Koodo plan. Ordered eSIM and it assigned a temporary number. When setting up on account it asked to transfer or change number so I chose change number as I wasn’t transferring from another provider. All good phone is working and new line shows on my existing account with our other phones. However now I am getting emails from Koodo for the temporary number asking to set up account. Also, on the self serve on my account it shows I am only 67% complete in setup and the new number needs to be added? Don’t know if this is a glitch that will resolve. The temporary number doesn’t show anywhere just getting emails for it. 

I ordered my phone online two weeks ago and no replies or shipments but my monthly charges are increased. 

My current Iphone with current SIM card has been misplaced. I have a back up Iphone with a SIM card that was valid less than 30 days ago. Koodo’s assist states that I can use this card as long as it was not deactivated more than 90 days ago, but there is no info on how to reactivate.I cannot receive phone calls or SMS until my card is activated, so Koodo’s assist referring me for a call back will not work.Are there any live agents reading this that can help? 

I currently have an excellent BYOD plan. I need a new phone, but the monthly cost for a new phone plus the higher level plan that you need to get with a Tab would be way too expensive. Am I correct that I would be better off buying a new phone outright so i can keep my current plan? 

Im trying to set up wifi calling on my phone. My phone number is not recognized by the koodo site when I enter it. My device appears to be VoLTE compatible. 

When trying to access the form the following error message shows up:https://www.koodomobile.com/en/help/request-rate-plan-or-offer-change-during-return-periodOh snap!Looks like this page wasn't found in our server. If you got here through your bookmarks, the page may have been deleted or moved.

Is there any way to speed up the process of getting coaxial cable installed from the mast into my house? Purchased Koodo Internet to get away from bell and the price was attractive, the rep placed notes that a coax drop was needed and I’d be contacted by a third party company to have it install. No one contacted me or showed up and my activation date was yesterday April 14. I tried calling 4 separate times to Koodo and final got a hold of someone for answers, and was told they’ll put a ticket in for a tech. I demanded them to have it resolved by end of week or I’ll be canceling. Note I already paid for the service.

Hello, I need urgent support on this issue. I switched a phone number with Koodo prepaid to postpaid, and I was expecting the transfer would be complete after replying the SMS with YES instantly. It did cut my service as a prepaid customer but did not initiate the service with the postpaid, so I am out of service now. I cant receive calls, SMS, anything…I can not even get rep support because chatbox says the phone number is not matching. I am so dissapointed and I need to use the phone ASAP. Thanks for the help!Note: I tried flight mode, restarting the phone, ejecting the card and inserting back etc. none helped. 

I have a Moto G 5G manufactured in 2024.  My phone and the installed apps where all working fine up until this morning.  When using mobile data some of the apps on my phone will not load when they’re opened.  I’m met with a spinning circle, and they never fully load.  They load and work fine while using wi-fi, and also work on my husbands phone when using data.  I have restarted my phone multiple times.  Uninstalled and reinstalled the apps that I’m having issues with.  Cleared the cache for said apps.  I am at a loss.  It says I’m on the 5G network.  I manually switched to 4G and there was no change.  I feel like since they work fine using wi-fi it must be data related, but don’t know how or where to try and investigate it further or how to attempt to fix it.  Does anyone have any suggestions?

anyone know when you receive the redemption instruction for this i bought this phone almost right away  

I switched to a 5G plan a few days ago but my phone does not give me the option to switch my “Preferred network type” to anything higher than 4G. What do I have to do?The phone is a OnePlus 8 (Model IN2015) running OxygenOS 13.1 (Android 13)

I'd like to make a phone reservation with a counselor  at koodo 

I have been trying for over an hour to get a callback for tech support and it’s not working…anyone else have this issue?

Hello,I recently (finally) changed to a 5G Plan, it appears to be using 5G but it is slower than when I was using LTE. I’m having trouble loading my pages and speeds are unacceptably slow.  Device is a IPhone 16 Pro Max using a Physical SIM.  5G is set to “5G On” in settings, and I’ve tried restarting multiple times, along with doing multiple “Reset Network Settings” Still nothing…

Page won’t load under manage in subscriptions.  

Over 5 hours no wifi, I rebooted the router and it worked for 2-3 min and then cut out again, anyone else having this issue! I’m in Vaughan 

I only have one phone and need a rep to text me or email me so I can get my sim unlocked it’s asking for a pum number thanks 

I made a payment last night from Scotiabank online, however, I overpaid in need to reverse half of the payment. How do I proceed. Thank you.

Hi everyone,I’m facing a strange issue where calls, SMS, and mobile data are working perfectly, but outgoing MMS is not sending, although receiving MMS sometimes works.I’m trying to understand the root cause. Could it be:Incorrect MMS APN settings (MMSC, proxy, port)? Carrier-side restrictions? Device compatibility issues (especially with lesser-known brands)? Software or firmware bugs?If anyone has faced this before, what was the fix?

Headed to Balkans, plan to get an esim. Can I receive texts to my Koodo number with Koodo data turned off and not risk Koodo roaming charges?

Never joining , Koodo again. I was about to port 2 of my lines from BELL. Activated 2 new lines from Koodo. First Lost my sim cards in shippingBought the sim cards and tried to call Koodo to change my sim card number.Then never able to connect to any agent. every time they want to schedule a call back. with a broke bot which wll not let me connect to any agent. Finally able to connect to an agent and now cancelling everythingBIG advice; GET AN ACTUAL APP support. dont be cheap!!!

I put a phone in the cart, chose a $55/month plan (conditioned with Auto-pay, which I have) but when I ggo check out it gives me $65. Removed, placed in the cart again - still not givingg me discount prior to checkout.

First line - port from Rogers, no problem, done and got a welcome text in 30 mins.  second line- port from telus, reply yes, confirmed, no welcome text from Koodo. Waited all night and but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though.  But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text". I’m not on the koodoo network and cannot call or text or use data. 

I just bought a CPO Iphone 15 and from my understanding from the description it says they function like new. one of the first things I did when I got the phone was check the battery health and it is 85% and has been cycled 347 times with a first use in Dec 2023. Is this normal that the batteries arent replaced? The phones works fine just curious if this is normal or if the battery shouldve been replaced during the refurb process