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Phones & Devices

The place to ask all of your phone related questions

868 Topics

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MlukaOrganizer

asked in Tips, Tricks & Troubleshooting

Where is my new phone? Been a week at least since I ordered it and paid for it. Is there a problem? I don't even have an ETA. What's up? Is it stuck on a boat between here and China?

Where’s my new phone??

2 days ago

panda64Connector

asked in Tips, Tricks & Troubleshooting

Samsung A50

Has anyone been able to use their A50 with Koodo’s data? I have no problem with wifi or making/;receiving calls. I have added all the recommended APN settings, but still no luck. I see this phone is 67% compatible with Koodo, so no sure if the problem is my phone or something else.Any suggestions?

2 days ago

ShinnesBeginner

asked in Tips, Tricks & Troubleshooting

Blocking Data

As a parent, is there anyway to turn off data on my child’s phone? Either randomly, as needed or say I want to set up a down time from 10pm to 7am the next morning.

3 days ago

Lacey JoanBeginner

asked in Tips, Tricks & Troubleshooting

Roaming on T-Mobile US can't get more than 10 seconds connectivity

My moto g Pure phone connects to T-Mobile for about 10 seconds then disconnects and loops. I have tried rebooting my phone, resetting the network, pulling out the SIM card and replacing it with another and a full factory reset. None of these has fixed the problem. I swapped my husbands SIM card into my phone, both SIM cards work fine in his phone which is a Moto g Play. The phone worked fine in Canada, it started this as soon as I crossed the border. I bought $40 worth of boosters before I left and I am unable to use them, I’ve never had this problem before with previous phones.

4 days ago

cpt00Rockstar

asked in Tips, Tricks & Troubleshooting

Any way to priorize wifi calling over mobile network ?

Hi, Phone : s23 ultraIssue : low/no network services where I live. I did enable Wifi Calling, but according to reddit , telus/koodoo disable the option to priorize the Wifi over cellular network for wifi calling. So when I move in my house and get to a zone where the cellular network is stronger, my wifi Calling drop, and won’t come back automatically. So I miss calls , kind of important since it’s my work phone… See the screen shoot, I did NOT have the option to change it, instead we have the : ‘’ emergency address’’ Thank you

4 days ago

Sam_KaliBeginner

asked in Tips, Tricks & Troubleshooting

Poor Reception in Edmonton

Hello - I have been experiencing poor reception on my phone at home, in the Capilano area of Edmonton. Only 1 bar and the reception cuts in and out during voice calls. This has only started in the past couple of months. Anybody with the same issue of know how to resolve?

5 days ago

Steph.H30Beginner

asked in Purchases & Returns

my online order wont go through

Every time I get to the end of the order and it sends the verification code, I enter it and it goes to a blank screen. I’ve tried multiple times and because it goes to a blank screen it will not allow me to order a new phone. I just paid off my tab balance and all excited to get one so it’s annoying me

5 days ago

jean wengBeginner

asked in Purchases & Returns

Lost phone and sim card in a foreign country

Hello. I am in a foreign country and I lost my phone along with th sim card in it. I already suspended my service. There are no Koodo stores to buy a new sim/phone from. I won’t be back in Canada until almost six months later, but will need a Canadian number urgently soon. What can I do? Is there any way in which I can use my old phone number again? Thank you.

5 days ago

chase219Beginner

asked in Purchases & Returns

Did not receive three months of Apple TV with phone purchase.

My wife and I both ordered pre-owned phones over a year ago. A promotion was running for three months of Apple TV for each phone, we have never received any instruction or code to redeem the three months of Apple TV. How do we get our two three month trials of Apple TV?

5 days ago

indigowavesConnector

asked in Tips, Tricks & Troubleshooting

Not receiving some verification code texts

Hello! I’m noticing that I’m not receiving verification codes when I sign up for certain platforms/2FA, but not all. I otherwise receive and send texts fine. One example is Stripe.

5 days ago

Kayla HornBeginner

asked in Purchases & Returns

dispute roaming charges

We have not left Canada and I have recieve numerous roaming charges. We went away to a resort in sooke. I have the receipt to prove We never left the island. Hoping someone can please review and reverse these false charges for me.

6 days ago

Danielle321Advisor

asked in Purchases & Returns

pre owned warranty

I bought 2 CPO iphones in July.One stopped working. Telus said we’d have to authorize $500 of repairs with our own money before they’d touch it and apple said it’s not worth anything once it is fixed. Can’t get ahold of Koodo customer service.How do I get ahold of someone to find out my options with this phone?

7 days ago

BeanthereRockstar

asked in Tips, Tricks & Troubleshooting

Can I use an eSim for travel phone?

I have an iPhone 11 from Koodo with a nano SIM for everyday use. When I travel, I move the SIM to a cheap Android phone because it’s larger (good for map reading when you’re visually impaired), less valuable, and has an SD card for lots of storage. A month ago I dropped the Android phone, so I ordered a new one from an online retailer. The specs didn’t disclose that it has no SIM tray. It has arrived now, but I can’t move the nano SIM from the iPhone to the new phone anymore. I gather this type of Android phone requires an eSIM. As long as the iPhone with the regular sim card is powered off when I need the travel phone, can I now obtain an eSIM voucher and use it to enable the Android phone to be used when I travel? Or would that in some way nuke the nano SIM in the iPhone, rendering that phone unusable? I only use one phone at a time, so the swapping of the SIM worked until now.

7 days ago

TG70Beginner

posted in Tips, Tricks & Troubleshooting

best advice on travel in europe?

I will be travelling in europe soon and i want to have a phone available in case of emergency. I’ve read about Easy Roam, but $16/day on top of my regular plan will run me several hundred dollars for the duration of my trip. I’m also reading there are gaps and problems with the service, even when travelling in established networks like France and Germany. I’m looking for feedback on whether I should: (A) buy Easy Roam and hope it works while I’m there and suck up the cost; (B) leave my phone on airplane mode while in europe unless in an emergency only…..will i still incur fees if I only use my phone when hooked up to wifi; or (C) leave my phone at home and buy a “burner” phone while travelling in europe?

7 days ago

Erin O'neill-O'tooleBeginner

asked in Tips, Tricks & Troubleshooting

cant call a landline

my husband has a Samsung Galexy s6 he can not call a land line phone. He can call any other mobile phone. when he call a landline he is told to call *611 but cant get anyhelp. ant ideas how to fix

7 days ago

Cookie88Coach

asked in Tips, Tricks & Troubleshooting

Group messaging sends individually

Hello,I have an Iphone XR. My group messaging sends messages out individually instead of to the group. I was using this feature before, no problem (ie participating in group chat where messages were part of group chat). I did change settings while travelling but changed them back.SMS enabledMMS and Group messages enabledNetwork reset doneTried restarting phoneTried deleting group and starting againContacted Apple who don’t know what the problem is and said to contact carrierMembers of group have mix of android and IphonesGroup uses phone numbers for chat No members have made any changesMy message appears as part of group chat to me but is received individually.What other steps can I take to resolve this issue? Thank you.

8 days ago

sdavisonConnector

asked in Tips, Tricks & Troubleshooting

web link won't send

I'm trying to send a Calendly link through text message but the recipients never receive it. I tried a dozen times to 2 different contacts. I was able to receive the link when someone sent it to me. I contacted Calendly support and they said to contact my service provider. Any ideas?

9 days ago

LeafchickBeginner

asked in Tips, Tricks & Troubleshooting

Uk roaming - need easy safeguard for senior

Hey there my mom is a senior and traveling from Canada to the UK. Would it be easier to have her phone in flight mode for the entire month she is there, or would it be easier for me to purchase the easy roaming and hopefully pray that she doesn't answer a spam phone call or a spam text message. My mother is not tech savvy so the easiest to not incur hundreds of $ of charges would be best. She has a LD UK calling plan on her phone but that is from Canada. I guess it doesn't work from the UK to Canada.Thank you

9 days ago

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