Phones & Devices

Hello:I got e-mail at the address I use for Koodo, saying that someone activated roaming on my account in France, and that I have ordered a separate plan for a new person on my account.I logged in to Koodo self serve and see a new name and different phone number, as well as my own name and phone number.This is their transaction:=====================March 8, Equipment swapType  1RTT / 1RTTNetwork state ACTIVATEDSerial no. 8912230200246778514Equipment type KOODO ESIM=====================How do I get rid of this person.I did not share my password with anyone, and I don’t know this person.Thanks.

I'm wondering if kodoo offers this watch at all

I ordered a new phone and I haven't received it and it's been awhile ..   so what happened 

I have tried to call Koodo but they stopped the “Chat “ Feature. Now I just get standard answers like check your blocked caller list.  

I am thinking of upgrading from the samsung s22 ultra to one of the upcoming s26 phones. But I do have questions.  Right now I have a physical Sim card In my phone, do I have to switch to an e Sim card, or can I stick with the physical Sim card? I prefer the physical card if possible.  If I pre order from koodo,  can I just take my Sim card out of my current phin, put it in the new phone and transfer everything over and I'm good to go, koodo will automatically know new phone is active? I assume my phone number will be the same, regardless of e Sim or physical Sim card.  What are the differences between the the 3 new phone types? Thanks in advance 

I have to keep resetting my router and modem 

I still had my old address, on the account, without realizing it. The delivery was canceled when they tried to drop it off. I've since updated my account but now need to know how to get my phone. Thank you.

For years now, I have tried and been unsuccessful in troubleshooting call quality issues with Koodo.  I always have to go through all the same steps, resetting all network settings and losing wifi passwords each time which never makes a difference.   Tried 2 new SIM cards as well.  Something I found here in a thread locked to new replies is that Koodo and Telus disable the SIM setting to prioritize WiFi calling.  Prioritizing wifi calling is the recommendation that comes up most often online when looking for solutions, yet of course this has never been mentioned during troubleshooting as it appears that it is intentionally blocked. Most places indoors that I use my phone have only 1 or 2 bars of cell service.    Even though I am also connected to strong wifi with fast speeds, the wifi is not being allowed to fully take over phone calls and the 1 bar of cell network is constantly fighting for priority.  If I am already on a call when the issues start happeni

Your sales representative, MR. SHLOK ******* (+1 (***) ***-**89)so this guy sold me this plan with Koodo recently like a couple weeks ago and since like I mean, we are both from the same country. I was like you know maybe this guy is getting some commission so I’ll take it, and he promised me VERBALLY saying if you get it like you don’t have to pay the 80 bucks conversion fee, I’ll I’ll waive it off for you and I was like OK yeah sure it’s a good deal and I took it and now I’m checking my account on Koodo it’s showing me that I have to pay $146 and this guy is not answering my calls. He’s not replying to my text, im assuming hes just another scamming sales rep that follow scripts. Of course he doesn’t have any work ethic. I’ve been calling this guy for a week a whole week and I got no text back. I got no calls from this guy back. This is absolutely the worst ridiculous Customer Service I have ever in my life I’ve ever witnessed thank you so much. I will never recommend anybod

Since installing Koodo internet 3 months ago, I have been having DNS issues. Specially not allowing me to access Salesforce and Talkdesk as well as other websites randomly.I have already tried changing to common DNS servers like Google and Cloudflare, and while they allow me to access the previously mentioned sites, they are both slow and laggy. It is possible for Koodo to address the default DNS issues?

Hello,I had placed an order to upgrade my phone last week, and had missed a call for a credit quiz while i was unavailable. I had setup a callback through the online system, and roughly around the correct call time i received a call from a rep (+1866-995-6636) where he asked some verifying questions and notified that i would get an email later with a tracking number (would likely only ship on the 13th i think was mentioned, as it was a pre-order) Then soon after i get an email showing that my billing was updated (new plan that was part of the order)Roughly 15 minutes later i received another text followed by call from Koodo callback asking if i still wanted to speak to a rep, which i pressed 2 to cancel the request to speak to a rep since i had just gotten off the phone with a rep minutes earlier.followed by another email 15 minutes after the last call stating that the order was cancelled and i would need top physically visit a store to verify my

I've yet to see my new iPhone. But you've already billed me for it. Koodos for being so on the ball

I signed up for Koodo through a sales rep from Telus. $50 planI was suppose to receive a sim card in the mail.10 days later, no sim card for an invoice for $160.It has taken me 2 hours to get this straightened out and I’m still waiting on the line.Is this the level of service I can expect?

I ordered a new phone because I lost my old one and I have ordered a new one (Galaxy S25).  I have been paying for the use the whole time and still can’t connect to the network.  What do I need to do???

I ordered a CPO iPhone 14 at the start of February. Big mistake! This has been nothing but errors and bots, at every turn.1- Koodo claims the package was shipped through Purolator on the Koodo site when I look up the order, but says the package shipped through Fed-Ex through email.2- Fed-Ex falsely claimed there was an “incorrect address” error, did not allow me to dispute this false claim or opt for pick-up in a Fed-Ex location, and returned the phone to Koodo without ever attempting a delivery to my address (WHICH WAS CORRECT). I have already tried Fed-Ex support regarding this issue, they simply close the report ticket and do nothing every time.3- Despite Fed-Ex now reporting that the package HAS been successfully returned to sender, (I have the tracking number I can see that it was received OVER A WEEK AGO) I have not been refunded the cost of shipping and my Koodo Tab states that I’m being charged for this iPhone that never even got to my CITY!4- The

I had my new Koodo phone 1 day, the screen flashes and it does not work properly- how can I get this replaced?

I transferred my number using the self service.It shows up as the new number on the account and i received confirmation that transferred has been successful (18 hrs ago).However when i call or received calls, it shows a completely different unknown number (different from the original Koodo number and different from the transferred number).I rebooted the phone. no change.Any idea why? Thanks

Can I pause call control? 

I currently have a iPhone 8 Plus which has a nano SIM card and I am buying a IPhone 15 which only has eSIM capability. How do I switch to the new phone?

how to activate new i phone air 

Any tips on how to contact a live person from Tech Support directly via facebook messenger or email? ..bc that appears to be my only options at the moment. I sent multiple messages in Koodo facebook messenger, all with no replies (it’s been hours). Then, very inefficiently, I was able to contact a live person thru Koodo Assist which took 2-hrs to conclude that Tech Support will contact me. So, I was bumped back to the bot that had me select an appt time and informed me that I would be contacted within 30-min of this time. It’s over an hour past my scheduled time, and no ‘callback’. ‘Luckily’, I had space to focus on online errands and work today to get as far as I did. It looks like I’ll probably have to travel 80-min to the nearest Koodo provider on another day, despite repeated promises that this issue will be resolved ‘today’. 

i recently activated a new account with 2 phone numbers and tried to port 2 numbers. The first number seems to work fine on the iPhone, sends and receives using the ported number, but the ported number does not show up in my online profile. Instead, the online profile shows the temporary number that was assigned at registration prior to the port. The second line shows the ported number in the online profile but the phone is not connecting to the network. The network bars read SOS. It has been more than 24hours since registration. Any suggestions? I’d like to talk to a live agent but can’t seem to register for a callback.

When I receive calls from my office on my cell phone, a different caller name appears than when I call my landline.The name showing on my cell phone is incorrect. I’ve confirmed the number is not saved in my contacts, and other mobile users are seeing the same incorrect name.In researching i can see there are 3rd party apps i can download, i do not use any of these (ie. Hiya).Is there a registry or database where I can register my office number to ensure the correct caller name is displayed?

I purchased a new Samsung S25 through Koodo and received it. My SIM card from my Samsung S20 does not fit and cannot be used with my new phone. I contacted Samsung Tech Support and they said I needed a new SIM card. I want to change to an eSIM, but none of the directions I have found on this site work. In each case, the heading I’m supposed to click on never appears. I have had my new phone for over a month and am still unable to use it. Please send a link to directions that will work to convert my existing Koodo mobile phone to an eSIM.

looking for advice in selection of replacement phone, there is very little to go on. I used to find at least advertising  direct  links  to each phone  Advice  hard to find, my son  has the same s23 but it  is  far better  pictures  and  speaker  .I need  a phone that takes a higher quality photo to upload and  possibly create  video  for business use. I dropped  mine in  paint it is too bad  phones  didnt  come  eqipped  with  plug  gaskets. for the ports it still  works  but the port  , not so much , a port is  good option  for backup  charging  Now  I cant  even upload . Should   I switch to apple or  continue in  android, Should  I really have two phones  for  security or  an extra line to separate work  from  recreation