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1171 Topics
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kdutkowskiNew Member
asked in Purchases & Returns
Problem cancelling Stream+

Recently I chose to cancel my subscription to Stream+ Basic. The cancellation seemed to have gone through, but I have been billed for another month. Going back into my account it seems like my subscription is in some kind of limbo. The header for the Stream+ Basic box says “Active. Your recent account change is in progress”, clicking “Launch” does nothing at all, clicking “Manage” brings me to another page that flashes an error that reads “Unable to retrieve price plans. Please logout and retry.” I’ve logged in and out, switched browsers and cleared the cache but I get the same results.Is there a way for someone to manually end the subscription?

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K
1 hour ago
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FamBeginner
asked in Tips, Tricks & Troubleshooting
port number will not work

I have entered the name and account number as well as imei number several times but it keeps saying account number or imei number is wrong. I have triple checked and am 100% certain all the info is correct but it will.nkt let me proceed any further, keeps sayin info is wrong!!

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2 hours ago
Wayne MacLean
Wayne MacLeanNew Member
posted in Tips, Tricks & Troubleshooting
Is there a support number I can call to solve a transfer number problem

My wife and myself were getting tired of high cost of Bell cellular and found Koodo’s more in our liking.   Our only requirement in changing is that we could keep our own numbers as we have had them for many years.  My wife only wanted the bare bones while I opted for the 50 gig data.  We brought our own phones, both Motorola.  It took 8 days for our sim cards to come by mail and I went on the Koodo web page and followed the directions for the number transfers, leaving the old sim in until request sent and then changing to Koodo sim ect.  My phone went with no problem and after I replied yes and hit send then I received a email from Bell asking if I requested the transfer and I responded with yes. All is well and my phone works fine.My wife’s is the problem.  Again I went by the directions from the Koodo web page for a number transfer.  I input the number and the IMEI number and responded yes to acknowledge my wish’s.  Again all seemed to go well but this time I did not receive a email

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Wayne MacLean
3 hours ago
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Kulwinder SinghOrganizer
asked in Tips, Tricks & Troubleshooting
Network Issue in Regina SK

Hi All,I am facing network issue from last 5 days where i am getting no network, emergency call only, network is not registered and mobile internet is not working.I am with code from 10 yrs and never had issues with the network.I replaced the SIM and try to use the new SIM in new phone. It’s same. Seems like we have network issue where we are getting.People are calling but i am not getting calls. Not sure what is the issueI booked call back with koodo and did not get that either. Not sure where to fix this.

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K
4 hours ago
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bradenhuntRockstar
asked in Tips, Tricks & Troubleshooting
Wireless home phone stopped working

We have the wireless home phone. As I understand, it’s connected through LTE, not my home wireless. Suddenly, our phone has stopped working. Can’t dial out, can’t call in. The ZTE modem is showing red on the wireless icon. I’ve unplugged etc but nothing.

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4 hours ago
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RJoondalupNew Member
asked in Tips, Tricks & Troubleshooting
Data not working.

I've purchased a prepaid SIM to use in my unlocked mobile phone. Calls and texts are working BUT... mobile data is NOT working. Any suggestions???

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6 hours ago
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ShaneHAdvocate
asked in Tips, Tricks & Troubleshooting
Nerd with no cell phone skills, need help simply getting SMS messages locally.

Hi guys, I have a low-rate data free plan.I made a quick post the other day and was instructed a bit about iMessaging and how that may be the culprit as to why I am not receiving SMS messages anywhere but in my network region. I followed all instructions, my spouse is using Bell but has iMessaging turned off as well. I am still not receiving messages from her when I am out of the house. I am getting pretty frustrated. I say ‘nerd’ because I am decent at figuring out electronics, and if not - Goggling and figuring out.I feel I am paying for a completely useless device in my pocket. I may need a serious walk-through as to how to simply get messages. Regular old messages.I am Koodo (Obviously). The main person I care about is my spouse and she is Bell, if that matters at all.I would love to know that I am also able to get messages from simply everyone. Carrier should not matter.This has been on-going since I’ve switched to Koodo. I am just about ready to run fast and far from Koodo unfort

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S
7 hours ago
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Blagdon15Connector
asked in Purchases & Returns
Missing Airpods

Upgraded a phone and was supposed to receive airpods but never did. Went to the store, the rep checked and said I should’ve received them, scheduled a call back, and they never called(number is not blocked, i received the text saying they would call shortly, but that was over 2 hours past the call time).

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7 hours ago
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RandallB1Member
asked in Purchases & Returns
Free Item did not ship with phone

I recently bought an iPhone 13 Plus preowned online and had it shipped. Online it said it comes with a free set of apple AirPods 2, but they did not come with the phone. Just need clarification if they ship separately or not and/or how to resolve this.

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8 hours ago
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Mad MorriganOrganizer
asked in Purchases & Returns
Missing Air pods.

I received my upgraded phone but no air pods, which was supposed to be included in the promotion. Are they coming separately or….?

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Flo Koodo
11 hours ago
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shelleeproAdvisor
asked in Purchases & Returns
Airpods not received

Hi there,I added a new line to my account and ordered an iphone that said Airpods were included.  I received the phone today but the Airpods were not in the box.How do I make sure I receive these, they are a gift along with the phone.thanks.

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Flo Koodo
11 hours ago
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Stu2355Advocate
asked in Tips, Tricks & Troubleshooting
Ever since Koodo moved to 5G, my speeds are realllllllly slow

Help please. Long time subscriber here (2009) living in rural south Ottawa. My speeds on my phone are so very slow these past few months … webpages aren’t loading for fast sites like Google etc.., YouTube even stutters now and I can’t even make changes to my Koodo plan this past week as the pages simply time out. This all started several months ago, around the time Koodo moved to 5G. My most recent Speedtest on my iPhone pro 15 Max  are (as of Sept 7) is about 80mbps download and less than 2Mbps upload. A friend is on bell, and his 5G mobile speeds average 150 to  200Mbps (same phone model). Any suggestions appreciated.  It’s as if I am not on a 5G network even though the I see the 5G symbol, I have always been happy with Koodo, but now I am thinking seriously of leaving due to the deterioration in speeds.

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1 day ago
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SARAHLEGBeginner
asked in Tips, Tricks & Troubleshooting
voicemail not working

The voicemail greeting has been created and activated and works when we check voicemail however when anyone calls the phone, it only rings ONCE and answers by itself with NO voicemail greeting when we haven’t actually answered the phone. We get no opportunity to accept or decline the call. We have tried resetting to network settings, have removed the SIM card and put it back in. We have turned the phone off and on and have done a system update and nothing has helped. 

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Dinh
1 day ago
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DigDugConnector
asked in Tips, Tricks & Troubleshooting
Making phone call from Samsung Galaxy A9+

Hi. I purchased a Samsung Galaxy A9+ from Koodo, with a sim card and a new telephone number. I put the sim card in the tablet, but I can’t make or receive phone calls. I get a message saying I need to set up ‘Call & text on other devices’ but I have an iPhone as my ‘other device’ for calling. I thought getting a separate telephone number would allow independent calling on the new Galaxy A9+. Was I wrong?

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2 days ago
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Mandy123456Beginner
asked in Tips, Tricks & Troubleshooting
New to Koodo - New Number - New SIM Card - Worked for 3 Days now says NO SIM

I switched from Rogers to Koodo - Got a new number.  Received my new SIM card.  Put it into my phone.  It worked for 3 days.  Now it says I have SOS.   Both my kids did the same thing and their service works.   I’ve tried all the resets and suggested things to do.   

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Sophia
2 days ago
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J3AR1SBeginner
asked in Tips, Tricks & Troubleshooting
Esim problems

I have gotten my phone stolen while travelling. I got a new phone and an esim sent to me. It is saying that it is “unable to activate SIM” You can try again, or contact your carrier for assistance”. I cannot find a koodo number to contact for assistance. All I see is a call back of which I do not have a working phone to get a call back to. 

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Sophia
2 days ago
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Alex1992Advisor
asked in Tips, Tricks & Troubleshooting
switched phone numbers now some texts not coming through

Hello just yesterday I got a new phone and I had to switch phone numbers so I just used my old SIM card and switch the numbers on the app and I haven't 100% confirm this but I know that the people with Samsung phones which I have a Samsung their texts are coming through but it seems like possibly people with iPhones texts aren't coming through I'm not really sure what to do about that as I haven't really changed any settings

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2 days ago
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jkehoeConnector
asked in Tips, Tricks & Troubleshooting
telus plus log on?

I purchased the streaming bundle and Telus plus was included. I can’t Log on with my Koodo credentials. Any one know what to do? 

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2 days ago
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tommy.mahBeginner
asked in Purchases & Returns
Online Order Canceled

Hi. 2 days ago I completed an online order and received an email notification that my order was confirmed and provided with a shipping date. The email also verified the device plan details including the device cost per month and plan cost per month. It was a great deal for the phone and plan and I was looking forward to transferring mobile services from Fido to Koodo.Unfortunately, this afternoon I received another email from Koodo indicating that my order had been canceled due to some information needing validation on my credit file. I couldn’t understand why this would have happened so I called Koodo support and after digging into the matter, it was identified that when I entered in my date of birth, the month and day had unfortunately been swapped so that triggered the cancellation. I understand that with so much fraud and identify theft going on there are precautions that need to be made, but it would have been appreciated if I was given an opportunity to verify my date of birth.Wh

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Dinh
3 days ago
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Abraham2025Beginner
asked in Tips, Tricks & Troubleshooting
Unable to connect to home internet !!

I had taken home internet services from Koodo and paid for it on 13 August 2024 and my activation date was supposed to be on 20th August and technician visit who did not turn up and my equipment was also sent late on 22nd August 2024. Till date we are struggling to install the equipment and no body is helping. A third party person came and just changed the cable and said he does not know how to make sure internet works and he is only asked to make sure cable is fine. Really frustating.

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Dinh
3 days ago
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NatBenBeginner
asked in Tips, Tricks & Troubleshooting
SiM put in new phone before registration... what now?

Got a new phone and wanted to keep my old number. Been a Koodo client for a few years. No where did I see that I had to register the SIM card before putting it in. So not happy right now. I am not a techie person!! It would have been nice to have a note in the box… OK, moving on… so I inserted the SIM and went through the process… everything works except the phone… I  can’t make or receive phone calls. I realized I had to register the new SIM, which I did but after the fact so the steps that are suppose to happen automatically are not!! How can I transfer my phone number on my new phone (register to the network)???  Everything has been transferred correctly. Thank you for your help. 

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4 days ago
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geldroperBeginner
asked in Purchases & Returns
cancel Stream+

we have changed. our minds and don’t want the tv bundle. how or who do we talk to 

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Dinh
5 days ago
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mpop92831Beginner
asked in Tips, Tricks & Troubleshooting
iPhone not accepting number change

Hello!I recently (yesterday) changed my phone number through the self-serve tab because my newly-purchased sim number had the old owner’s accounts still sending messages to it. The new number has updated on my self-serve and on my iPhone’s “phone” settings. But I still have the voicemail of the old number on my phone AND I cannot receive any calls NOR can I add the number to iMessage/FaceTime. It just indefinitely buffers when trying to add. Could somebody with Koodo support possibly reset some network settings from their end to fix this? Thanks for your help with this : )

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Dinh
5 days ago
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ShaneHAdvocate
asked in Tips, Tricks & Troubleshooting
Why am I getting all of my text messages when I get home, and not while I'm out - when I need them?

I have been paying for this ridiculous service, with ridiculous customer service, for months now. I do NOT get text messages…...until I get home. ALWAYS. Yes I have an iPhone, yes I understand iMessaging, I do NOT get why I do NOT get ANY messages until I get home though? What’s up?Why am I paying? I literally want my money back. I am not a total cell phone geek guy, but I’m not technologically idiotic. There is no way and no reason I should not receive text messages for free, while out of the house, while off of my network. What the heck is going on?Yes I have an iPhone and my plan comes without data, so before anyone asks - there is your answer.Do I need data for simple text messages? No I do not. I am a former Bell user, and NEVER had a problem. This is so frustrating, I am paying monthly and carrying around an $800 piece of trash in my pocket. It does nothing!

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Georgia Koodo
5 days ago
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WendyDawn14Beginner
posted in Purchases & Returns
Koodo Customers at risk of Phishing Fraud

I recently ordered a phone from Koodo to be delivered by Canada Post.  On the day of expected delivery I received a text from 1-(972) 209-0486 supposedly from Canada Post that they were unable to deliver as they had a problem with the address and unable to deliver until I re-submitted the address.  I was to reply to text with "y" and close and re-open the text.Upon doing this there was a link which I opened which looked like it was official Canada Post webpage: canadapost-postecanadaeuo.top is the address.The page asked for my address, phone number and email which I entered.  I was directed to a second page stating there was a re-delivery service charge of CAD 0.41 and a form to enter my credit card info. At that point I called BULLSHIT and went down to the post office, showed text to them and they said it was definitely a scam. I asked how they knew I was getting a package that day and the reply was that someone in the supply chain was probably selling the information to a scammer.  T

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W
5 days ago

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