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The place to ask all of your phone related questions

1199 Topics

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Melissa902Connector
asked in Purchases & Returns

trying to purchase new phone

I’m trying to buy a new phone and when I get to the last step after putting in my card information it won’t let me push the place order button.  I’ve tried on my phone and my iPad and it does the same thing. I’ve double checked my info and everything is right. 

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M
11 hours ago
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Scott1987Beginner
asked in Purchases & Returns

Unable to finalize purchase

I get through to last step of purchasing a new phone and the “Place Order” button seems to be broken and does not work.I am an existing customer,  Phone and plan and everything selected through website purchase process so not sure whats going on.looking to buy Samsung Galaxy S24 Ultra on Tab Plus with a promotional phone plan offered under it.Seems a few other people are experiencing same issues.

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S
17 hours ago
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chaulyBeginner
asked in Tips, Tricks & Troubleshooting

Cancel port request

I’m trying to transfer my phone number to Public Mobile . Public Mobile is helping porting the number but it shows that there is another port request that needs to be cancelled before Public Mobile initiates a new one,I’m speaking to a human with Public that’s telling me I need to have Koodo cancel that failed number port attempt, so they can start a new port.How do I get a human being at Koodo to cancel that failed number port? I already tried to schedule a callback through the automated assistant but failed. Please help.

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R
20 hours ago
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Hey_im_kateNew Member
asked in Purchases & Returns

Switching from 2 year plan with another provider

If I have a plan with bell where I am still paying for my phone can I still switch?  I’m currently with Bell on a two year bring your phone back plan. Am I still able to switch or will I need to buy the phone first?

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O
21 hours ago
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bojie0207New Member
asked in Purchases & Returns

I want to cancel my current phone line.

I will be returning to China next month, and I need to cancel my current phone line. There are no outstanding charges. Could you please tell me how to proceed with the cancellation as soon as possible? Thank you!

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D
1 day ago
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REDPANBeginner
asked in Tips, Tricks & Troubleshooting

Oneplus Nord N30 5G WiFi Calling Support

Hello all,Just curious to know if anyone else that has this phone managed to get WiFi calling working on it? There is no switch present in the menus and I’m presuming that Koodo likely doesn’t have this model whitelisted on their system as the reason.I tested this out by swapping SIMs from a OnePlus 12R on Telus and was able to enable WiFi calling with the Koodo SIM in the 12R. No WiFi calling with the Nord using the Telus SIM. Not the biggest deal as the phone needed upgrading anyway but wanted to ask and haven’t found anything pertaining to this particular model. VoLTE does work however which got rid of the stupid $3 3G network charge. Thank you in advance!

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1 day ago
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Ocin564Connector
asked in Purchases & Returns

Unable to finalize purchase

Good afternoon,I’ve been trying to order a new phone/plan and everything seems to work fine until I get to the page where you enter your credit card information. It doesn’t appear the page loads properly and even though you can enter your details, you’re unable to complete the purchase and just stay stuck on the same page. Sounds like this has happened to multiple people today. I’ve tried with multiple devices and browsers without success.Thanks, 

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O
1 day ago
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pdomanskyMember
asked in Purchases & Returns

Cannot order a new phone

Hello, please help!  I have tried several times to order a new phone and plan from my computer and when I get to the “Place order” option to click on - nothing happens.  I enter my payment info, and use the same ship to address as on file, and click pay now nothing happens.I have also tried entering an alternate billing address, and it can’t even locate my house address.I have also tried a different computer, different browser, cleared my cookies/cache, tried my phone, and same thing.  I’d really like to order a new phone. Please help!​​​​​​

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1 day ago
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SuuBeginner
asked in Tips, Tricks & Troubleshooting

Not able to send or receive texts after transferring phone number

Hi there, I’m creating a new thread since none of the others one have worked for me. I transferred my number from Freedom to Kudoo, well whist I can make and receive phone calls, my temporary number is still set up for messages. I tried using the chat bot, I checked the forum, I checked other forums outside Kudoo and nothing is working. I tried the call back, but after being on hold they hung up on me. After a second try I could speak to an agent and she tried to troubleshoot with me (gotta say she was very nice). They finally redirected me to apple service so I’ll try and give them a call.Thank you!

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1 day ago
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OtiswinstonMember
asked in Tips, Tricks & Troubleshooting

Does koodo rent wifi pods to extend range?

My current internet provider charges me $10/month to rent 2 wifi pods that I need to ensure adequate wifi range coverage in my house. I’m considering switching to Koodo for internet but can’t see if they rent pods or provide them free. Or don’t have these at all. Thanks. 

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O
1 day ago
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lynnkvargaRockstar
asked in Purchases & Returns

Koodo Home Internet Loss of Service during current billing cycle

My primary issue is that I have had a loss of internet for this month most days and for the last two weeks almost no internet every day. This has had a major impact as I work from home as well as personal use.I have spoken to a technician and currently some troubleshooting steps have been followed and the final fix is pending confirmation. But outside of the actual fix for the core issue I am looking for a refund for this month since I have not had service for most of it and it has had a major impact.Any assistance regarding this is appreciated. 

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1 day ago
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RskMember
asked in Tips, Tricks & Troubleshooting

blacklisted phone

Can I activate blacklisted phone if I have receipts and proof it's not stolen  

4
D
1 day ago
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zPatrick1Connector
asked in Tips, Tricks & Troubleshooting

Having problems receiving images via MMS from iPhones

Hello,Description:In the past 2 weeks, my phone no longer is able to receive images via MMS from iPhone users.  I get the “One or more media attachments were removed” message.Specifics:I’m using a TCL Android phone and the default Google Messages It used to work fine a couple weeks ago and there was no problems to receive images via MMS from iPhone users Now when I click on the attachment to download and open it displays “One or more media attachments were removed” I’ve tried rebooting, taking out the SIM card, re-adding SIM card Resetting the APNAny ideas on how I can once again receive images via MMS from iPhone users?Thx!

10
Dinh
2 days ago
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VeggieTrishMember
asked in Tips, Tricks & Troubleshooting

Text messages only working with wifi

I can only send and receive text messages if I have a wifi connection.  That never used to be the case and I didn't have to have data on either. Not sure how to fix this issue.

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Dinh
2 days ago
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VeggieTrishMember
asked in Purchases & Returns

New SIM unregistered

I recently got a new phone and even after registering the sim card through self server it is still not working. I tried going through the chat but was talking to a bot and it was telling me to buy a new one. I shouldn't have to since I just got this. 

3
O
2 days ago
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Valis Inc.Organizer
asked in Tips, Tricks & Troubleshooting

easy roam gives data but no voice calling

I am in the US using easy roam.  Data works but I can't make or receive a voice call.  I contacted tech support and they tried to call but it went to voicemail.  I can't call voicemail.I tried connecting to other networks but that yielded error messages.  T mobile is the only network I can connect to.Phone UMIDIGI

4
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2 days ago
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Ajaydeep991Member
asked in Purchases & Returns

when do they add out of stock phones

I was trying to get a new phone on my plan I got a good deal but it says out of stock on the website. For me being unlucky I dropped my phone badly and the only way is to change it but the site says out of stock for Iphone 14 pro Max. Please help me resolve as in-store the price is different.

1
Flo Koodo
3 days ago
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Eumir LNew Member
asked in Tips, Tricks & Troubleshooting

Internet Service Activation

Is it possible for me to start with the Internet Service before the Internet activation date? I need to use it ASAP please and can't wait util the date provided to me. Thanks

1
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3 days ago
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AdmEmMember
asked in Tips, Tricks & Troubleshooting

Koodo home internet service continues to drop

Hi folks,I’m experiencing repeated issues with Koodo home internet failing. This is a daily/multiple times per day issue. I’ve followed the modem reset instructions multiple times that will recover connection. Sometimes it takes multiple tries. Modem and router are Koodo provided.I’m hoping to get routed to a service rep to investigate.Much appreciated.

2
A
3 days ago
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ZelobotMember
asked in Purchases & Returns

Bought a new phone, suddenly owe $179 on my tab

My old phone was paid off and I was only paying monthly for a plan, so I bought a new phone. On check out it said I only needed to pay shipping for the new phone. But suddenly after purchase it now says I owe $179. I am extremely unhappy and don’t understand why I suddenly owe this much money.

3
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3 days ago
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deborapisbillBeginner
asked in Purchases & Returns

wrongly charged for easy roam

I was charged July 1 for easy roam but never left the country!!!!!!!! 

3
Flo Koodo
3 days ago
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py612Organizer
posted in Tips, Tricks & Troubleshooting

Restore vouce message

Hi I forgot to save the voice message today and I would like to restore the voice message. However I cannot find the place to restore the voice message.This voice message is important for me so I want to ask is there any method to restore the voice message. I am using iPhone 13 for the reference.Thank you so much.

3
O
4 days ago
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royalanamBeginner
asked in Tips, Tricks & Troubleshooting

frustratrated

i havent been able to use my phone for calls or texts or recieve them as well for about 3 weeks. I have tried everything the koodoo people tell me and even got a new sim card ..because of too many attempts i need a PUK pin. OMG frustrated. 

1
Flo Koodo
4 days ago
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RuardBeginner
asked in Purchases & Returns

Order number: HFO38049283

On July 12th I ordered a SAMSUNG GALAXY S24 PLUS 256GB BLACK.  Order number: HFO38049283 I even changed my amount of payment to $55.00 for a new phoneYou cancelled the order and I would like to know why.   I can’t find a phone number for you, so I hope you get this and you can tell me what went wrong.   I have only used Koodo phones ever since I got a cell phone.   I have never been late paying.

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Flo Koodo
4 days ago
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Stringer456Organizer
asked in Tips, Tricks & Troubleshooting

Activate International Calling

Hi, I have the ‘1000min International LD’ Add-on, but still not able to make international calls. How can this issue be fixed? Getting the error ‘ Intl calling not enabled on your phone… please call client care’   

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Flo Koodo
5 days ago

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