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The place to ask all of your phone related questions

1347 Topics

P
PayamBeginner
asked in Purchases & Returns

Exchange Online Purchase

Hello,I purchased online through my koodo self service, a sumsong S23+, but I would like to replace with S23 ULTRA. How and where should I return it back? Thank you!Amir

0
P
13 minutes ago
D
dreamingairBeginner
asked in Tips, Tricks & Troubleshooting

Switch to 5G plan but speed is very slow, takes longer time to load a page

I just switched to 5G plan couple days ago, but the speed is very slow,. Sometimes I cannot even connect to speedtest, or takes very long to load. Not sure what’s the problem. I have 5G on, and am using Iphone 14pro. 

8
Dinh
1 hour ago
R
RatzburgBeginner
posted in Tips, Tricks & Troubleshooting

Signal is getting worse just north of west of Philipsburg Ontario

Signal is getting worse Perth County Ontario. We have had Koodo phones since 2014 and the signal was 1 to 2 bars on the ground floor and 3 bars on our second floor but in the last 6 months the signal is nil to 1 bar on the ground floor and 1 to 2 bars on the second floor. At times can’t call or text, calls say number not on network and texts do not got thorough. Had Koodo Technical on phone to help made sure we were on LTE autoconnect, which we were but things have not changed.

1
Allan M
2 hours ago
B
BabsAmbassador
asked in Tips, Tricks & Troubleshooting

Switched to 5G

I switched to 5G but my Samsung Galaxy still shows LTE.  Should this change to 5G or do I need to make changes to my settings?

61
N
4 hours ago
A
arykhlinskiBeginner
asked in Tips, Tricks & Troubleshooting

How can I priorize wifi calling over mobile network?

With Telus and Koodo it looks like I don’t have option to priorize wifi calling over mobile network… I have second SIM card with T-Mobile, the US provider, and it does allow me to choose WiFi calling preference over mobile network. At my home the tower signal is weak most of the time, yet the phone keeps flipping between WiFi and mobile. When on WiFi the call quality is great ; once fallback to mobile network the call quality is abysmal and I have to keep asking to repeat what they said. This is extremely annoying when provider decided what is best for me. If Telus/Koodo do not change this policy I afraid I will have to look for better ervice.p.s. on my office Bell phone I also do have preference option to use WiFi calling over the network

4
A
10 hours ago
F
fcsmBeginner
asked in Purchases & Returns

Warranty Expiry

I can’t seem to get a straight answer on this one. I bought my phone September 25, 2022. This morning the USB-C stopped working for any data connection, charging only. Is my warranty done as of yesterday or today?

4
L
22 hours ago
R
ResteasyBeginner
asked in Purchases & Returns

Moving to a new iphone with Koodo, do I move the sim?

I just got a new iPhone and it comes with a physical SIM. I also have a SIM in my old phone, and the first run includes a choice of moving the old SiM to an ESIM. Which one should I do for the least amount of friction?

3
Sophia
23 hours ago
M
MarcusbernBeginner
asked in Purchases & Returns

shipping times variations

Hi! I recently placed an order to upgrade to the iphone 15 pro max and in the confirmation email it said i would get it during the week of October 16th, but on my tracking it says that it will ship in 3-5 days, Which one is correct? 

2
M
1 day ago
A
Aberez1Beginner
asked in Tips, Tricks & Troubleshooting

IMAP email authentication

IMAP email authentication has stopped working when using data.  There is no issue when using WiFi.  Password and server connections have not changed.  The phone is a Samsung S20 Ultra 5G.

6
Dinh
1 day ago
Scott David
Scott DavidBeginner
asked in Tips, Tricks & Troubleshooting

SMS doesnt work?

New prepaid customer on a samsung s9. ported my # from sasktel a couple days ago. Can call fine and SMS one friend who is also on koodo, but can’t send or receive SMS to anyone else. I don’t receive any error when i send SMS.

3
Allan M
2 days ago
U
Uhlr045Beginner
asked in Tips, Tricks & Troubleshooting

perks not available

Hello, I changed my plan to get access to the Free Data Rollover perk. However, it doesn't present as an option now that I've modified my plan. I'm pretty disappointed because I have to pay an extra 10$ without the perk I wanted. Is there a way to add it that I'm not thinking of. Thank you

2
Bernard Koodo
2 days ago
A
aroitman16Beginner
asked in Tips, Tricks & Troubleshooting

Need my puk code please help

Hi there need help getting my puk code I tried getting a call from a rep but I do not have another for them to call me on how can I get my puk still?

1
Flo Koodo
3 days ago
M
MD ZAHIDUL ISLAMConnector
asked in Tips, Tricks & Troubleshooting

KOODO SIM DID NOT SUPPORT ON OnePlus Nord CE 3 Lite 5G

I am not getting any network on OnePlus Nord CE 3 Lite 5G. I tried APN settings suggested on site for Non-koodo phone but it did not work. Please help setting up my phone for network. 

6
Dinh
4 days ago
M
MoogieGuardian
asked in Tips, Tricks & Troubleshooting

Voice Mail badge still showing but all messages deleted

iPhone 11, the red badge is showing As I have  Voice Mail, but when I call Voice Mail, it says there are no messages. I have restarted, I have turned off and on cellular, I have reset network settings. Can’t seem to get rid of the badge. Any clues? How do I get Koodo to reset my voicemail? Thanks 

2
M
4 days ago
R
Robert TMobile Master
asked in Tips, Tricks & Troubleshooting

Change Greeting - Apple Live Voicemail for iOS 17

As you may know, Apple introduced a new feature on iOS 17 as outlined in Koodo’s support article here :I was just curious to know if voicemail greeting and settings on iPhone is something we can do with Koodo.https://support.apple.com/en-ca/guide/iphone/ipha113f4a15/ios 

1
Allan M
4 days ago
K
KupigasimuBeginner
asked in Purchases & Returns

Switching to new phone

I was a Koodo customer with an old phone. I just bought a new phone from them and a new plan. I set the new phone up BUT it has no access to use internet or phone function (internet only on wifi). The old phone still has access. How do I get the new phone activated and the old one turned off?

2
K
5 days ago
S
SMannTixOrganizer
asked in Purchases & Returns

where is NFC!?! Moto g 5G (2023)

So I use an health app that requires NFC.  After breaking my old phone, I replaced with the Moto G 5G. Went to install the app and it said not compatible.  2023 edition using Android 13?? Turns out that there is no NFC.  Is there any app replacement?  Otherwise this brand new phone is a bit of a brick.  Cannot do Google pay tap payments, can't use the med app...  may as well cancel and just use my work phone! Anyone have any ideas?

11
S
5 days ago
A
amandaRockstar
asked in Tips, Tricks & Troubleshooting

xfinity esim instal notification on my iphone 14 pro

I keep getting a notification that xfinity esim is attempting to set up on my iphone 14 pro. I am a Koodo customer and located in Canada. I do not have an xfinity account. I have restarted my phone several times and it still appears.  if I tap the notification it goes to begin the esim set up. I tap cancel. A short while later it will appear again.  Other then a factory reset how can I resolve this?  

4
Darius Koodo
5 days ago
K
Kimberly Rose Goh
asked in Purchases & Returns

No order tracking

I never got a confirmation email and when I called I got this order number from a rep but I’m still unable to use the tracking service as it says either order number or email is incorrect.  The order number is HFO******34. I don’t want to call Koodo for the 3rd time in 2 days, after I’ve already emailed them with no response, can someone help? 

2
Darius Koodo
5 days ago
H
hkredchiliBeginner
asked in Purchases & Returns

ordered a sim card but yet received while billing cycle started

I signed up last Saturday and the SIM card has not arrived (Wednesday) as Koodo Committed (2-3business days) But, the billing cycle has started .. I can’t find any info on the web site and can’t find a way to talk to anyone. How am I supposed to proceed??

1
Flo Koodo
6 days ago
A
AaaannaConnector
asked in Purchases & Returns

how can i get a refund?

 Last payment: $56.50 received on Aug 9, 2023 I cancelled my account last month so i got my bill: -$51.98 how can i get a refund? 

8
A
6 days ago
B
BhamptsBeginner
asked in Tips, Tricks & Troubleshooting

Imessage

My son is on a pay as you go Koodo plan, I’m noticing that my iMessages to him aren’t going through to him unless he is in wifi, yet he’s got data! The messages not even sending as a text message to him unless I turn my iMessage off on my phone. What could be the problem?? Thanks so much 

1
Dinh
7 days ago
A
AliKatCoach
asked in Purchases & Returns

What comes with Samsung S23 phone?

What comes in the box for a new Samsung S 23 phone? Wondering if the charging cord is included.

6
A
7 days ago
S
SuseroBeginner
asked in Tips, Tricks & Troubleshooting

roaming

I was charged roaming fees of $14 while in Niagara Falls last week. Please credit my account for this amount plus tax. 

1
Flo Koodo
7 days ago
M
Maddie78Connector
asked in Tips, Tricks & Troubleshooting

phone number will not change

I tried to change my number a few days ago but it reverted back to my old number, even after leaving it for a few minutes and taking the SIM card out? I can’t change it again because it’s once per month? How do I fix this?

2
M
7 days ago

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