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The place to ask all of your phone related questions

1312 Topics
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charlestanBeginner
asked in Tips, Tricks & Troubleshooting
Deactivate voicemail, please.

Hi, I’d like to have voicemail deactivated on my account please, as it is the only VM I receive are from spam callers and it has become a nuisance.Thanks.

104
C
5 minutes ago
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thornBeginner
asked in Tips, Tricks & Troubleshooting
Issue with Home Phone

I have the WF723CA ZTE device. Everything was fine until a couple of days ago. All the lights of the modem are off except for the battery which is fully green. The power light is off, the service light is off, the information light is off. I have disconnected power, put it back on. Unplugged the phone line and tried again, but even then, it only shows the battery light on as green and nothing else. 

10
T
12 minutes ago
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SunshinesharmaBeginner
asked in Purchases & Returns
returned equipment

How do I check if koodo got their package back? I sent it back in October ber and I just got email saying if you have not sent it back... so how do I check to see if it was received by koodo when Canada post is on strike 🤔 

162
S
21 minutes ago
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mmmkkkBeginner
asked in Tips, Tricks & Troubleshooting
New phone activation

I'm trying to activate my new phone. I''ve copied everything over from my old phone, but when I go through activation, when I get to the point of sim card activation, I get the message " this sim card not available  for activation. " Any ideas? This is getting frustrating. 

31
Flo Koodo
39 minutes ago
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FreddyNBConnector
asked in Purchases & Returns
replacement phone shipment tracking

I have got an “Your KOODO Exchange Instructions Enclosed” email for my replacement phone, but the email doesn’t have any shipment tracking info.  Is it normal ?  Is it a way I can track the shipment?thanks in advance !

195
D
1 hour ago
thuursday1
thuursday1Beginner
asked in Purchases & Returns
ups not delivering phone

Hi,I ordered a phone on 29th. When I checked my email the tracking said UPS delivered and returned to sender. I live in Toronto, and haven’t had any issues with other carriers since the strike. UPS didn’t leave anything at my door saying they were there. Or attempt second delivery, looks like they decided to send phone back next day instead. I reached out through callback yesterday, and it wasn’t helpful at all. I changed plans with this phone order and would like to keep my new plan. Help!   

91
D
1 hour ago
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mattermBeginner
asked in Purchases & Returns
missing purolator order

I need some assistance regarding an order I placed with Koodo on November 24. The package was sent via Purolator, but unfortunately, it has been marked as undeliverable to my rural area.I’ve already contacted Purolator and requested a return to sender, but I haven’t heard back from either Purolator or Koodo about what will happen next.Has anyone else experienced this issue with delivery or returns? Any advice on how to proceed? I have contacted Purolator and requested a return to sender however that was over one week ago and nothing has been done.

385
Flo Koodo
2 hours ago
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TAEHYON RYUBeginner
asked in Purchases & Returns
Return for Samsung Galaxy A35 5G

Hi there,I bought a Samsung Galaxy A35 5G through the online, Dec 1, 2024.  I want to return it and get a refund for it. Can you help me with this process?Please see more details below.Please let me know.

283
Allan M
16 hours ago
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BrokebackBeginner
asked in Tips, Tricks & Troubleshooting
ZTE doesn't remain lit up.

My ZTE unit does not remain lit up.  The battery indicator is full and green and the signal is good.  My impression is the power supply no longer works.  Any tips?

131
Flo Koodo
22 hours ago
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WarriormonkBeginner
asked in Tips, Tricks & Troubleshooting
Order 4 Postpaid sim cards, but only 3 show up on account

Hello,I ordered 4 postpaid/monthly sims cards in the mail.  I have opened up my koodo account and I only 3 phone numbers / sim cards on my account.  Suggestions??

162
Flo Koodo
1 day ago
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ArianOrganizer
asked in Tips, Tricks & Troubleshooting
Permanently disable voicemail.

Hello,I recently changed my plan and I would like to disable my voicemail permanently. I know the greeting option for temporarily time but this is not my case. I don’t want to see the voicemail icon or notification on my phone at all and looks I have never had voicemail option on my plan.Is that possible someone do it for me or I have to call Koodo?Thanks.

597
A
1 day ago
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lmlvinBeginner
asked in Tips, Tricks & Troubleshooting
wifi calling not working

Hi there. I’m trying to enable wifi calling on my phone but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I’m using an iPhone 15promax with iOS 18.1. The only options under voice&data section are: 5G auto, 5G on, LTE. There is no VoLte to enable. Can you help? Thanks. 

182
L
1 day ago
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AlirejaOrganizer
asked in Tips, Tricks & Troubleshooting
Issue with Accessing Voicemail from Another Phone

Hi Koodo Community,I'm having an issue accessing my voicemail from another phone. When I dial my area code and phone number and press the * key after the greeting (as I've done before), it no longer allows me to enter my voicemail password. Instead, the greeting continues to play, and it prompts me to leave a message.Can you assist me with resolving this issue? Thanks.

6313
A
1 day ago
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CjeffcConnector
asked in Tips, Tricks & Troubleshooting
Incoming Text messages going to old phone

Just upgraded my phone from a S20FE to an S24FE. Received a new Sim card and registered it.  Everything is working well except incoming text messages are showing up on my old phone. I can send text from the new phone; I can make and receive phone calls on the new phone.  

386
C
2 days ago
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drthorneRockstar
asked in Purchases & Returns
UPS shipping to wrong address

I ordered a phone and it shipped on November 30th to my home address. I just checked UPS tracking info and they state it was delivered by UPS on December 3rd, but it was not. They don’t have delivery proof or a signature. I tried a claim with UPS, but get this message“Unfortunately we cannot process your claim. The sender has restricted claims for this package. Please reach out to them directly for assistance.”who can I contact for resolution?

705
D
2 days ago
A
AlygBeginner
asked in Purchases & Returns
Return stuck in mail due to strike.

You sent me the wrong phone. I have returned the phone via the email instructions the same day it was delivered. It is stuck in the mail somewhere with post Canada and you sent me a bill for over $2000. I do not want late charges on my credit. I have been trying to speak to a human for 3 days now. Someone needs to call me back. This needs to be addressed! 

574
Flo Koodo
2 days ago
M
mokoodo
asked in Tips, Tricks & Troubleshooting
Cannot access voicemail settings

I am trying to set the number of rings before voicemail (as described here) but every attempt results in an error message:Connection problem or invalid MMI code.I tried dialing #*61# (as described here), but it results in the same error message.Please help.

366
M
2 days ago
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LivingdeadgirlOrganizer
asked in Tips, Tricks & Troubleshooting
PUK code needed

Accidentally locked my SIM card, I need to request a puk code? I have no access to another phone to call a rep. Can I visit a Koodo location or can this be done online?  

111
Flo Koodo
2 days ago
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GrandmaBConnector
asked in Purchases & Returns
returning equipment?

Have not even received the equipment as the courier company says it’s delayed and not knowing when it will arrive. I want to send back equipment as I am canceling but it says on here to go to Canada post they will print out return ticket and there is no charge,,,lol his can they do this when they are on strike. I am I. Winnipeg and I am going to take it to Telus as it was one of there representatives that was at my door either a Black Friday sale and I guess I will go from there.  Doses anyone else know of a better or different way to return  thank you 

121
Flo Koodo
2 days ago
U
UserDKBeginner
asked in Purchases & Returns
s22 plus Black Friday promo

Does zero down and $0 for 24 months mean free?

462
U
2 days ago
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cathiejtBeginner
asked in Tips, Tricks & Troubleshooting
Wifi emergency address

We live in an area with spotty cell service so we use wifi calling exclusively and it works well, except that if you move around the house or the yard, you can easily loose connection and have to turn wifi calling on again.  That part I don’t mind too much, but about every 2nd or 3rd time I have to turn wifi calling on again, I have to re-enter my emergency address with the code from Koodo.  This can easily happen daily or even more often.  My emergency address doesn’t change and won’t until we move.  Is there a way to “save” the address so as to not have to keep going through the 3 step process each time?

254
Georgia Koodo
2 days ago
R
Randy BootsBeginner
asked in Tips, Tricks & Troubleshooting
Help!!

I need to speak with koodo asap so I can activate my SIM . I'm always somehow not receiving the calls even though I am in 

263
Darius Koodo
2 days ago
V
ViHuynhBeginner
asked in Purchases & Returns
Moving from Quebec to Ontario

My husband and I both have Koodo phone plans. We are currently in Quebec, will move to London, Ontario in 3 weeks.Can we change our billing adresse and still keep same phone numbers and plans?We would like to order Koodo Home Internet for our new home in Ontario. How long will it take to receive the installation package? Can we order and have it shipped to a store in London and pick it up whenever we're available? Because we want to order in advance so that when can have Internet right away the day we move in.

101
Allan M
2 days ago
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chimochimoAdvocate
asked in Tips, Tricks & Troubleshooting
Number Port Successful? but old number shows as Primary…

And ported number says no sim in Cell settings. 

192
C
3 days ago
J
johnkneesBeginner
asked in Purchases & Returns
Black Friday Disaster: No Sim Card and Overcharged

Signed up for the $34/month 60 GB plan with a $0 refurb iPhone 14 plan that was advertised on Reddit for Black Friday. Rep was Grayson Hoolaeff. Received phone in mail with NO sim card and NO charging cable. Worse, I am a) currently being billed despite having NO SIM CARD to be able to use the service and b) I am being charged $39/month rather than the originally advertised $34/month.To make matter worse (I didn’t think Koodo could get worse), the callback line via the Koodo chat bot is UNREACHABLE. NO WAY OF GETTING AHOLD OF CUSTOMER SERVICE. Why does this company still exist in today’s telecom industry? We need more competition in Canada. 

242
G
3 days ago

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