Phones & Devices
The place to ask all of your phone related questions
Signal is getting worse Perth County Ontario. We have had Koodo phones since 2014 and the signal was 1 to 2 bars on the ground floor and 3 bars on our second floor but in the last 6 months the signal is nil to 1 bar on the ground floor and 1 to 2 bars on the second floor. At times can’t call or text, calls say number not on network and texts do not got thorough. Had Koodo Technical on phone to help made sure we were on LTE autoconnect, which we were but things have not changed.
With Telus and Koodo it looks like I don’t have option to priorize wifi calling over mobile network… I have second SIM card with T-Mobile, the US provider, and it does allow me to choose WiFi calling preference over mobile network. At my home the tower signal is weak most of the time, yet the phone keeps flipping between WiFi and mobile. When on WiFi the call quality is great ; once fallback to mobile network the call quality is abysmal and I have to keep asking to repeat what they said. This is extremely annoying when provider decided what is best for me. If Telus/Koodo do not change this policy I afraid I will have to look for better ervice.p.s. on my office Bell phone I also do have preference option to use WiFi calling over the network
Hello, I changed my plan to get access to the Free Data Rollover perk. However, it doesn't present as an option now that I've modified my plan. I'm pretty disappointed because I have to pay an extra 10$ without the perk I wanted. Is there a way to add it that I'm not thinking of. Thank you
iPhone 11, the red badge is showing As I have Voice Mail, but when I call Voice Mail, it says there are no messages. I have restarted, I have turned off and on cellular, I have reset network settings. Can’t seem to get rid of the badge. Any clues? How do I get Koodo to reset my voicemail? Thanks
As you may know, Apple introduced a new feature on iOS 17 as outlined in Koodo’s support article here :I was just curious to know if voicemail greeting and settings on iPhone is something we can do with Koodo.https://support.apple.com/en-ca/guide/iphone/ipha113f4a15/ios
I was a Koodo customer with an old phone. I just bought a new phone from them and a new plan. I set the new phone up BUT it has no access to use internet or phone function (internet only on wifi). The old phone still has access. How do I get the new phone activated and the old one turned off?
So I use an health app that requires NFC. After breaking my old phone, I replaced with the Moto G 5G. Went to install the app and it said not compatible. 2023 edition using Android 13?? Turns out that there is no NFC. Is there any app replacement? Otherwise this brand new phone is a bit of a brick. Cannot do Google pay tap payments, can't use the med app... may as well cancel and just use my work phone! Anyone have any ideas?
I keep getting a notification that xfinity esim is attempting to set up on my iphone 14 pro. I am a Koodo customer and located in Canada. I do not have an xfinity account. I have restarted my phone several times and it still appears. if I tap the notification it goes to begin the esim set up. I tap cancel. A short while later it will appear again. Other then a factory reset how can I resolve this?
I never got a confirmation email and when I called I got this order number from a rep but I’m still unable to use the tracking service as it says either order number or email is incorrect. The order number is HFO******34. I don’t want to call Koodo for the 3rd time in 2 days, after I’ve already emailed them with no response, can someone help?
I signed up last Saturday and the SIM card has not arrived (Wednesday) as Koodo Committed (2-3business days) But, the billing cycle has started .. I can’t find any info on the web site and can’t find a way to talk to anyone. How am I supposed to proceed??
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