Phones & Devices

My internet has been out for days and reach a human being. Just cycles between an ineffective app and hangs up phone on me. Where is tech support. I’m about to cancel 

I’m trying to buy an Iphone 17e on the Koodo website and it will not let me. The problem appears to be my address. The site tell me address the phone will be shipped to must match my credit card’s billing address. It does. Identically. It matches. I don’t know what the problem is. The address is the same address that pay my koodo phone bill every month. It hasn’t changed in 7 years.The site will not let me purchase this phone. I have bought a phone from the koodo site before and never had a problem. Is it a problem that my number is a Nova Scotia number? It never was before. My mailing address is in Newfoundland, and its identical to my billing address. This was never a problem with Koodo before. Can I get this fixed, or should I just go and buy in store?

I have been travelling, and Koodo Does NOT work here.  I had a prepaid account with an eSIM.   I got someone in Canada to purchase a couple Vouchers for me, but I cannot log into the Self Serve because it needs to send an authorization code to my phone number that DOES NOT work here.  I was able to sign up for a new eSIM monthly account with a $10 monthly rebate AND a perk.  I want my old number back as ALL of my security, accounts, emails and contracts use that number.  When we were able to log in, the account information does not reflect the $10 off I was supposed to get AND it charged me for a Sim card when I specifically requested an eSim.  I am travelling back tomorrow and need my old number.  Who can help?

I placed an online order on May 28 The order was delivered to the wrong city - Terrebonne instead of Gatineau (204km away). Since June 2, I have been trying to obtain assistance and a resolution to this issue, without success. I have been repeatedly transferred from one department to another, and no one has taken ownership of resolving the problem.Today was my seventh attempt to obtain assistance regarding this issue. The representative I spoke with advised that they were unable to help and did not know what else could be done. After seven contacts and more than two weeks of unsuccessful follow-up, I am extremely frustrated by the lack of accountability and the complete absence of a resolution.I’ve been with Koodo for 14 years. The lack of accountability, communication, and effective customer support has significantly eroded my confidence in the company.

I have just switched from Altima to Telus. On the Telus modem, LAN light is blinking amber other lights are green. I have internet. Should I be concern? What could blinking amber light on LAN means?

I am being asked to return items that I returned in Jan. 2026. I had Koodo briefly, but went with another provider.  the tracking # for the return was with canada post 4000 4774 6866 5993

I had activated the 30 day Europe travel pass through my online account and got a text confirming that I purchased more data to be used until the end of my bill cycle.   I checked my account and the travel pass wasn’t added nor when I texted ROAM to 7626 to verify.    I have since texted the EU30PASS which was successful.   I don’t want to be charged though re that other text stating I’ve added data, will this happen?   I’ve read that it is a glitch.  

See above lol

I switched to Koodo so as to use wifi calling as we have starlink because our cell booster has trouble this time of year due to tree growth and spring foliage. I had been a Public Movile user up to now.  But I am disappointed because when I activate wifi calling with koodo the phone call still breaks up. Why.  Our starlink internet service works well. 

Why is it that two weeks ago I had zero problems with my network service, and now I am constantly receiving the notification that says Network (koodo) unavailable? I have tried all the steps to troubleshoot and to get this to stop happening. It is extremely frustrating because it happens constantly while I'm in my own home. I do live near the border, but it doesn't make sense why my service has been great for years until a few weeks ago.

I want a new phone but no money now 

Voice memo speaker isn't working properly on my IPhone 16. I pay for warranty every month, who do I contact to get this fixed ? 

I been a $15 prepaid plan customer for many years. They changed it to $18 more recently buy they did give a bit more from original plan like unlimited call and sms and also 250mb 4g data. It is similar to the current $15 plan but you get unlimited call and 4g speed.I don't mind paying the extra $3 for peace of mind unlimited call.Also I noticed each prepaid plan number/account has to have a separated credit card associated to the account. Is there anyway to set the same card.

Only the first green light will turn solid. I have tried resetting the modem. Any ideas welcome!

I placed an online order for Bring your own phone over a week ago and haven’t received anything other than a confirmation email. I can’t set up anything in the self serve to switch my phone number over or even access the self serve. The chat bot is not helpful since according them I don’t have a valid email and need to wait for another email with my info. I can’t find a phone number to call or an answer anywhere. 

I’ll start from the very beginning of my experience with Koodo just so that everyone is clear of the timeline:Ordered a 256GB iPhone Air on May 19th from the local mall.  Works swimmingly and without issue.  I’m happy so far.On May 24th, I realized the 1TB iPhone Air is at stock at Best Buy and that Koodo is offering it for the exact same monthly rate as the 256GB iPhone Air.  I go to Best Buy without my 256GB phone, activate a new 1TB phone as an additional line, and head on home.  Later that evening, my account was suspended for suspicious usage.I cancelled the 256GB iPhone Air on June 1st at the same mall I initially purchased it from while my services were suspended.  This line was fully cancelled today since my services were reinstated following successful proof of my identity. However, while wi-fi calling is working at this time, cellular services simply refuse to work on this phone now that I’m back in good standing with Koodo.  I’ve done a SIM swap in-store, factory reset, netw

I have tried to set it up for several hours now and no luck, tried calling Koodo, no luck either, I need help, I am not paying for a service I can’t even use

We need to replace our modem for our home internet and I can’t find any way to speak to someone to schedule an appointment. The chat box is not working, it will not load. Help!

Woke up to a message saying my phone turned off and on overnight. eSIM now doesn’t work. Trouleshoots I’ve tried:-switching the eSIM off and on-Airplane mode on and off-restarting the phone-resetting my mobile network-removing the eSIM and reactivating it (which made my phone number disappear)

i have an iPhone 7 need to unlock help me please

Hello Community I am having one heck of a time as a new Koodo prepaid customer.  Firstly, I could not  even login to this community to post with my account.  It just kept sending me in circles and asking me to login over and over and over so I had to use my Facebook login. My main beef, though, is with the supposed call forwarding.  Signed up for 365 prepaid  plan.  Said it included call forwarding.  As soon as I switched from Public Mobile, my number starts getting spammed with junk calls.  I immediately go into the phone and try to send them to a fax number like I had previous only to find out that I can’t do conditional call forward on prepaid!  Talk about false advertising!   So I’ve basically been duped, I’m locked in for a year, and here I am with a business phone getting spam calls constantly cluttering up my voicemail.  To say I am not impressed is the understatement of the year. Any solutions for this??  Surely, I cannot be the only one with these issues.

Is anyone else having a hard time reaching a rep? For a week now I’ve been directed to the chat, but keep getting the message “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” I’m not sure what to do now. I can’t reach Koodo by phone either. 

Almost a month ago after switching back from vacation mode, I found my number cannot be used to call or receive calls or texts anymore.  I arranged a call back from self-service, but never received a call. I assume it is because my number cannot be used. Is there anyway to reach Koodo other than your own number? Has anybody else experienced something like this after switching back from vacation mode?

I had previously put a phone into my shopping cart, but no longer want it. I see no way of emptying the shopping cart so that I am able to look at new phones. It won’t let me. Anyone know how to fix this? 

I like messing around with generic modems and I am wondering if koodo allows these modems to call after the 3g network shutdown?