Unanswered questions

I will soon be travelling to the Bahamas for a week, and it looks like the Easy Roam Caribbean Travel Pass is my best option ($60), rather than paying $18 per day.  The instructions say to “text CAR7PASS to 7626” to activate the pass.  Just to test it out, I typed in 7626, but without the CAR7PASS code, as I’m not ready to activate the pass right now.  But immediately I received a reply:  “Koodo Welcome to USA! You do not have Easy Roam.  Pay per use rates without a travel option are $1.60/voice minute, etc etc”   What have I done??   I am still at home in Canada but does Koodo think I’m in the US?  How do I undo this immediately and make sure I am not getting roaming charges before I even leave Canada?  Please walk me through what steps I need to take.  

I was misled by a Koodo salesperson who promised that my monthly charge would be around $28, but the first bill I received was over $45.He told me that both my first bill and all future bills would be approximately $28, and they will start billing only after activating my SIM. But I received the first bill even before receiving the SIM.This feels very deceptive, unlike my experiences with sales representatives at Rogers.They don’t even have a customer care phone number that I can easily reach.Stay away from this provider.I want to cancel my service now and want to ensure to cancel the bill they sent even before activating the SIM, but there is no way to reach them. I hope the salesperson is held accountable who just scammed me

I have been having issues with dropped calls in and out,  cannot receive  calls , text message going out say ' ! Not sent, check options but message will sometimes send out. I've been transfered to the trouble shooting department and still no help with ongoing issue.   My living location has not changed.  So, my question is, if I buy a new phone on a plan/tab  that would mean I have to be committed to such plan I choose. But! What happens if new phone has the same problems? Do I choose a different provider?Please help 🙏

I am in the US. Paid for a prepaid add-on for 15 days of talk and text service in the US but it isn’t appearing on my account. I’ve purchased this 3 times previously (every 15 days) and it has worked fine. This transaction didn’t. Koodo Assist was useless on this matter. How can I connect with a person? 

My 18 year old daughter’s currently in Thailand. We were hoping this would be a great trip for, and she needs something great because she’s only now coming out from intense grief for her dad, my husband, who died about a year ago. She dropped her phone in the ocean and it’s lost. She’d kept a voicemail message on her phone from her dad and loved listening to his voice over and over again. Is there any way this message will have been stored with Koodo? I know this is a long shot, but I’m grasping at straws here..

Hi all!Looking to have some clarification on this as I’ve had issues with other service providers in the past. I would like to bring two phones to koodo that both have NS (902) numbers. We currently live in Quebec and would like to keep these numbers. Will we be able to port our numbers to koodo even though they have area codes different from the province we live in? We have received varying answers from other telecoms and have been blocked from doing so in the past. Hoping that koodo doesn’t have any issues with it. Thanks!

I'm trying to schedule a callback because my internet is out and none of the troubleshooting is working. The bot is stuck in a loop when I click schedule callback then tech support. It just asks to schedule callback again then I click tech support and it just goes over and over 

Unfortunately it looks like I am in the same boat as other users on here.I’ve been trying to reach customer support to cancel my internet, but to no avail.The activation came in about two weeks later than originally discussed. The modem also only uses a coaxial cable, which I don’t have set up in my house, so I am not able to use the service. At this point I’d like to cancel the service before the 30 day refund runs out. It was a decent deal, but doesn’t look like it’s possible for me at this point. Thanks

I have a prepaid SIM card that I purchased a while ago and haven't used. I'd like to know the expiration date of this SIM card. Where can I inquire?

I switched from Bell to Kodoo and transferred my number. I got a confirmation that the number is actually transferred. With Bell my number was linked to a physical SIM card; with Kodoo it’s an eSIM. I don’t know if that’s the problem. I can receive calls and can call back but can’t make a call by dialling a number.In my settings (iPhone 16 pro) under SIMs I have a Personal line with my transferred number and a Secondary line with the number Koodo assigned to me. The personal line seems to be still connected with Bell, at least it says so in my Settings. Can I just delete the secondary number/SIM and hope that the problems will solve itself?Any help is greatly appreciated! THANK YOU

Trying to sign in to my prepaid self serve account.When I do so, I am shown a prompt saying “Password change required”.I click “Proceed”.I am shown what looks like a browser-level pop-up asking for my credentials. When I enter my credentials I am served raw JSON: “message: ‘Invalid authentication credentials’”.In short, things seem mighty broken.Any guidance appreciated. 

Hi:I just got my February bill and to my shock the price has been bumped up by $7 with no prior notification in my previous bill or by email. In the Self Serve it’s indicating that “Your bill's higher this month because you changed your plan.” - NO I DID NOT, so stop stating incorrectly Koodo.I have tried to schedule a callback and of course it keeps looping and looping and does not allow me to do so. What options do I have to speak to an agent and get my plan back to $20? When I had signed up it was confirmed to me that this is a permanent price and will never go up.Thanks.

Hi, There:I can’t text the US7Pass to 7626. I am in Canada right now. I guess the 7626 will come out when I am in US?

Hi I was wondering if you if I get stream services through Koodo and I have an extra member for Netflix can I still have that

I set up bank payments to save my mom money each month. I put all banking details in as asked and there is always money in the account but I got emails that the payment was declined and I would have $50 nsf charge. I’m not sure how to proceed. 

I’ve tried all the ways i can trying set up my new internet i got from them and the LAN is flashing red and the internet light is red, ive tried to contact but the digital assistance keeps asking me the same question after i say i need a call back, I can’t even call koodo so how am i supposed to get this figured out 

I have gone to the self serve option in Koodo. Chose the cell phone number, chose option, manage your SIM card. I put in the SIM card # and all I get is Koodo 3 rings buffering. 

Dear team The payment reminder for account   ******** account no, has nt been used by me. May be somone else used the number. I am still taking rogers services since beggning. Kindly reverse the charge as it impacting my credit score. RegardsAlok maurya

I saw that Koodo increased my monthly bill for the mobile plan from $29 to $36. I transferred my number to another operator with lower price and cancelled the plan with Koodo.Do I need to pay the current bill and I will be refunded since the current bills has been issued for February-March?

I made a query about my WiFi and I was sent a new router and modem which I set up and it’s still not connected.Its 2 weeks now and I have made several attempts to reach a representative but nothing..I am paying for services am not using…This is so bad and frustrating..I call everyday since last Tuesday when I got the new modem and I can’t reach anyone..Please I want to cancel everything and it’s still directing me to call..What is going on?.

Hi Asurion sent me a sim card with replacement mobile. i am trying to activate new sim under mobile services in self serve account.It asks me for otp and once entered it keeps loading. I tried this many times and koodo website keeps on loading and noting happens . Activation services needs a fix .What do i do now ?

Hi all, SSH can’t used, aborted after around 4 - 5 minutes. Normal Web Access (http, https) is very poor, very slow. I can see my connection to Internet disconnected after around 15 minutes (see the status of Internet connection icon on systray of my Windows).  I have to turn Off and On the Modem and Adapter to be able to use for a while. I logged to the Modem and check the System Log, I got:12.02.2026 03:49:11 (34:C9:3D:1B:EA:B8)-owl_wifi_process_sta_join [2g]:12.02.2026 03:49:11 booster-(BoostLite-E0A4)IF[5G](92:19:4D:3C:E0:A0):STA(34:C9:3D:1B:EA:B8) connected.12.02.2026 03:49:27 booster-(BoostLite-E0A4)IF[5G](92:19:4D:3C:E0:A0):STA(34:C9:3D:1B:EA:B8) disconnected.12.02.2026 03:49:31 booster-(BoostLite-E0A4)IF[5G](92:19:4D:3C:E0:A0):STA(34:C9:3D:1B:EA:B8) connected.12.02.2026 03:50:31 booster-(BoostLite-E0A4)IF[2.4G](8A:19:4D:3C:E0:A7):STA(B0:8B:A8:9B:8C:09) disconnected.12.02.2026 03:50:34 (B0:8B:A8:9B:8C:09)-owl_wifi_process_sta_join [2g]: 1 2 3 4 5 6 7 8 9 10 1112.02.2026 03:50:35

In my plan I have visual voicemail. I set up my voicemail. I used to get notifications on my dropdown menu with old voicemail. I would click on my notification and my voicemail would show up. Now with visual voicemail I get it in my text messages and I can listen but I can't delete or anything but listen to my email. If I want do anything I would have to dial my # and go to voicemail. Is there anyway I can get into it(menu) from my text 

Tried to make a call today on home phone and it was dead.Turned the home home off than on and it keep up with the signal bar all red.Got a dial tone, but then it died again.Tried Koodo assist, click on “I am a Koodo customer” and no further prompt.Looked up what to do if Koodo assist is not working.Try the community?Well here I am community, can you fix my home phone? (note: this is sarcasm)Got a prompt for a survey in the middle of creating this.Suggested that Koodo needs another method of communication for something like this.I can’t schedule a call back, can I?It is working now, but there was another time this happened and it was a problem with the cell tower.I had to use my neighbor’s phone who has Bell.

Hi I'm trying to set up my bank account for preauthorise payment so I can receive my discount.but when I do a search my bank is not listed(Libro credit union)so I tried to enter manually and it won't go through. I have the void cheque so I know I did everything right. I tried the assist but they're useless and sent me in circles could someone here please help