Unanswered questions

Live on lake, didnt leave country 

I have been trying to cancel my Stream Plus since at least may 21st. Koodo was unable to assist me then. I am still unable to cancel now. Koodo was unable to cancel either. After several phone calls and literally 2 hours of my time talking to them explaining that I want to cancel because they could not put me down to the $10 per month promo on stream plus that I thought I signed up for.  Calling CCTS Today to report it as even today I cannot “Manage” my stream plus services ! I have to fight an AI boss everytime I try to contact koodo regarding this.Been with koodo 16 years! I just was told I had to cancel stream plus in order to sign back up to get the correct $10 a month promo. Now I am sick of being STUCK with koodo for stream plus and I am sick of having to have staff at Koodo tell me its my fault!Maybe having the whole company ran by robots was a bad idea?

someone stole my device.  I havent been able to afford a new one at this point so i dont have a callback number to be reached at in order toblacklisr it.what other options do i have to be able to get the phone locked out.  

When I am roaming in the US using a personal hotspot is not available. How can I change this? I have US calls and data roaming in my plan 

While roaming in the US, the download speed is excellent but the upload speed is dismal. How can I improve the upload speed ?

I activated a BYOD new line postpaid. Recieved an order email but no follow up or activation since that email over 24 hours ago. “We've recieved your order. We're working on your order right now. After it's confirmed, we'll email you your Customer Service Agreement.”  

Why does Koodo always have so many issues I have 4 days left in the billing period yet my texting usage or data usage counter still nothing working man Koodo is more of disaster then rogers or fido 

I have a home phone plan and currently use the ZTE WF721. I have been told this box is going to be useless come march as the 3G network is going to be shut down and being charged an extra 3 dollars a month.  I have been trying to get an updated Nubia WF725 but am getting the run around.  The rep i talked to on chat told me to go to a Koodo store , I tried 3 different Koodo stores in 3 different cities and they have no stock and say they cant seem to get them for existing customers. What is going on?

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number."  Please help! I need to be able to use my phone for work and can't figure out how to get it working. 

I signed up with kudo today online waiting for the confirmation email with my e sim n directions I tried logging into self help I can’t says wrong password or email tried registering n I’m not able to Cus I don’t recieved the text I put forgot password and don’t recieve the email help plz 

I have tried two times in the past two months to get a call-back from a live person. I am wits end with this nonsense. First opportunity I have I will be porting my four family numbers back to Bell, or, at least someplace where you can talk to a human. My son’s cellular data has been exhausted two months straight, less than half-way through each billing period. Something strange is going on. He doesn’t stream video, and he’s on a 20GB plan. I’m trying to get someone at Koodo to tell me how this happens? IOS is useless when attempting to find out which apps are using data during a time-period.

The phone number ***97 was charged roaming but did not leave country. Please reverse charge

Here is the issue. I am new to Koodo. I have a plan with 2 phones on it. One is mine and one is my wife’sThe issue is both phones are in good working order and were working fine on my last mobile provider’s system. For all of our contacts, our phones are working well, we can talk and text without a problem. Between just our 2 phones, we can call eac h other but the texting will not work. Isend a text to my wife and it doesn’t appear on her phone but shows on mine. Likewise, she can send me a text and it won’t show on my phone but it does on hers. To all our otside contacts the phones work fine. Customer service on Koodo appears to be a nightmare. After dealing with the mind-numbingly stupid Chat Bot, I was referred to a queue with a live agent who was supposed to get back to me after entering all my information (again). that was 2 ½ hrs ago and still no text. Any idea what causes texting not to work between our two phones?Thanks, Doug

When i did my second line, there is a “add a line” credit on it. What happens to the credit if i  remove the first line?

I have a technician coming tomorrow after 6 days of no internet and trying 2 new modems. What should my course of action be if they cannot set it up? It says my Internet was activated July 1st, I’ve tried every single method, I’ve waited hours for lights to stop blinking, I’ve reset, changed coax ports and power cycled at least 30 times this week. This feels absolutely terrible.

Hi, I have the stream billing through koodo, I activated all my accounts, but am still being charged for Disney+, how do I get this fixed? Chat support is not helping. 

I’m ready to cancel my account and move to a more customer service oriented company.  But i can’t see how to do this and the bill just keeps getting bigger

I have an active Europe easy roam 30 day travel pass. I texted Koodo to activate it, and got a message back saying it’s activated. However, do I need to turn on data roaming in my phone setting to use it or do I leave data roaming off? I can’t tell on the Koodo self-serve if I’m being charged extra for roaming…Thanks!

This has been the worst internet installation experience ever. My activation date was supposed to be June 30th but got revised to July 1. My original modem was not working with the online light flashing forever even after several reboots so the rep sent me a new modem which I received today. My second modem has both the DS and US light going solid and then both flashing at the same time after 30 seconds with no online light whatsoever. I’m at a complete lost for words on what to do in this situation and I have a technician coming in a few days. My question is, if the technician (from Rogers) cannot fix it, what is the best course of action? Koodo already discounted my future bills to $35/month but at this point I honestly don’t care and need internet immediately to work. I’ve followed all guides, I’ve contacted the reps 4 times and I’ve spent every minute of the day trying to find a solution and testing all solutions.

i have been trying to update my CC info with your self serve for months. every time I try to update it tells me “the service is unavailable at this time.”every time i call or attempt to get help from the AI assist (no assistance but running in circle pretending its helping) it does not understand the issue i am having and disconnects the call or conversation before i get a resolution. i want to give you my money, but you wont let me. why wont you let me update my CC info!?

Man everything about Koodo’s website so freaking confusing my data usage log texting usage log doesn’t load Koodo refusing to fix it. Now it’s saying I can get one free perk when I have 3 already added can someone please help me Koodo is very close to losing a customer to virgin

I am requesting a refund for my $100 Annual Prepaid Plan.I recently ported my number from Rogers to Koodo and activated the $100 Annual Prepaid plan. After activation, I was waiting to receive a verification text message, but it never arrived.I notice Koodo Prepaid does only  support roaming in CANADA /US Since I am currently outside of Canada. my phone has only shown "Limited service" and "Out of service." I have been completely unable to use the service for calls, text messages, or data. ….no callback request didn’t work Unfortunately, I was not aware of this limitation before purchasing the plan. Because I have not been able to use the service at all please email me please **edited by moderator to remove personal information

Google pixel 9 pro has 2 pink/purple pixel lines

My bill due in June was charged from my account in June itself. And then it got reversed back into my account without any warning or notification. And because I was charged with the bill amount, I was completely unaware that the bill was pending. And now Koodo has charged me with the fine and put a bad mark on my profile. This is unacceptable. Koodi is ruining my reputation and stealing from me. I'm trying to request for a review or submit a report but the website wouldn't let me. This is not my first experience. This company feels like a scam from day 1. Going to switch

My internet subscription was cancelled without my knowledge. I had received my modem and router in the mail but hadn’t set it up as my activation date wasn’t till July.  I have not received any email regarding why it was cancelled or if it can be renewed nor have I received an email about returning the equipment.  The payment had gone through to Koodo so it wasn’t a card issue.