Unanswered questions

I don't know how long I have been trying to get the chat or now expert messaging to let me speak to a live agent .. we used to be able to click a time in the chat to speak to a human !

My credit card has been compromised and I’m waiting for another one to come in the mail. So my Stream+ has not been updated since my current card is locked. How can I ensure my service continues until I get my new card to update payment details?

I have recently learned that people who receive the Disability Tax Credit can apply and receive a discount on your bill.Where would I find this information? Thanks for your help with this.  

Why did my bill go from my historic amount of 119.78 per month to 427.14 this month?

Over two weeks ago, I split off from a joint account with my now ex and an agent called to talk me through the process. She took all the relevant info, we discussed pricing, she sent me the account set up email, etc.I did all the things but when I log in it just stays on the Overview page. I can see the menu options for Shop, Self Serve and Help but when I click on Self Serve it just reloads the Overview again but never goes to billing, etc.I tried everything, and then I tried the chat feature but it was useless...no matter how I answered it didn’t fit into any of its limited questions and answers. What a waste. Finally, I set up a return call from Koodo. During that call they were verifying who I was and when I gave them my birthday they said whichever one of their agents who set up my account put down the wrong birthday! They said there was nothing they could do and told me to visit a Koodo store in person.Today I drove to 30 minutes to the nearest store. Told them my issue. The agen

My upcoming bill appears to overcharge by $18 for Koodo Roaming when I actually was using a Koodo Travel Pass while recently (April/May) in Europe. How do I get this charge clarified and corrected? (Chatbot was not able to help). I see this does appear to be an issue for some other customers too.

The payment went through I can see the transaction on my bank but on the website it won’t activate

A mystery $6.22 recurring on my statement 

Hello Community I am having one heck of a time as a new Koodo prepaid customer.  Firstly, I could not  even login to this community to post with my account.  It just kept sending me in circles and asking me to login over and over and over so I had to use my Facebook login. My main beef, though, is with the supposed call forwarding.  Signed up for 365 prepaid  plan.  Said it included call forwarding.  As soon as I switched from Public Mobile, my number starts getting spammed with junk calls.  I immediately go into the phone and try to send them to a fax number like I had previous only to find out that I can’t do conditional call forward on prepaid!  Talk about false advertising!   So I’ve basically been duped, I’m locked in for a year, and here I am with a business phone getting spam calls constantly cluttering up my voicemail.  To say I am not impressed is the understatement of the year. Any solutions for this??  Surely, I cannot be the only one with these issues.

Ive been getting calls from one particular phone number 2 or 3 times a day. Reversed looked up the number and it's from a company called irestel inc. I googled that name calling me, it comes up as possible scam. I've blocked the number, but they still make it to voicemail.  They say nothing,  and sometimes i can hear a keyboard in the background.  I added call control,  but there only appears to be adding authorized callers. I took ot off for that reason.  I only want this ONE  phone number to not get through.  I don't want to go through the hassle of adding ALL of my contacts,  or the names in my WhatsApp work group chat...as my co workers can call me through WhatsApp. It's just the ONE phone number that I need stopped how do i stop that ONE phone number? 

Hi Folks,I have Koodo Home Internet and am looking access a home server from outside my network. I have not been able to find a specific answer to whether Koodo has my IP behind CGNAT, if they offer a public IP address for those who need it, or if they offer IPv6 addresses for those who want it.Does anyone know anything on these topics? I am thinking of getting a support callback but honestly am worried they won't be helpful or know what I'm talking about.Any and all help would be greatly appreciated!

Is anyone else having a hard time reaching a rep? For a week now I’ve been directed to the chat, but keep getting the message “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” I’m not sure what to do now. I can’t reach Koodo by phone either. 

still charged for my mobile lines and I canceled within 15 days of setting up the service  

Hello,I have  applied back to normal plan after seasonal holding still my phone is on “SOS” which means no messages or phone calls. Even I got a email that I got new plan though.please address this issue, thank you

Almost a month ago after switching back from vacation mode, I found my number cannot be used to call or receive calls or texts anymore.  I arranged a call back from self-service, but never received a call. I assume it is because my number cannot be used. Is there anyway to reach Koodo other than your own number? Has anybody else experienced something like this after switching back from vacation mode?

Serving on a Canadian Navy ship, can I use this plan on deployment to Hawaii?

Hello, I have moved addresses and I am trying to move my Koodo Internet.  The system says to use Koodo Assist to schedule a callback, but when I use Koodo Assist to schedule a callback, it just repeats the message to use Koodo Assist to schedule a callback. There doesn’t seem to be another way to change my Home Internet address for my modem.  Does anyone have any other solutions on how to change your Home Internet address? 

I used up all my data and I normally get a text where I can add more. This time I cannot and when I went online to self serve I couldnt either. I am only getting a response - Try again later.How can I call Koodo?Its been 24 hours and I need data to work!!!

I had previously put a phone into my shopping cart, but no longer want it. I see no way of emptying the shopping cart so that I am able to look at new phones. It won’t let me. Anyone know how to fix this? 

Does anyone know how to get a proper account statement from Koodo ?   In the business world, a customer can normally get a transaction statement showing a running balance for a given period of time !  I can’t find any such thing in self serve.   I have been getting overdue notices for the past two months for approx one whole month’s service, but checking back a whole year in my banking records I can’t find any month where a payment was missed.  Transaction History, the way it is presented, is essentially useless for showing when the apparently missed payment occurs …….. Any suggestions would be appreciated ! 

My last bill had a duplicate payment, and I have already stopped services from Koodo. Kindly assist in crediting the duplicate amount back to my bank account.

On the current promo for koodo internet 100 for $40 for 24 months,   are there cancellation fees for early cancellation?    How much is cancellation fees?  Is 24 month the on contract or not?

I was really  hoping to get the nubia Flip 2 but it's out of stock. Is it possible that they will become available again soon?

I have been trying to help my mom port her PM prepaid plan to a Koodo postpaid plan. I followed through the online checkout process, only to have the last step (to confirm the order) not working—clicking the button produced a brief “circular in-progress symbol” screen that did not lead to any page actions. I suspected the privacy setting of my browser to be the culprit, so switched to another browser.However, when I tried to restart/resume the process in the new browser, all I got was a screen stating:We couldn't complete your checkoutSomething went wrong while processing your order. Try again in a moment, or contact us for help.with only two buttons “Go Back to Overview” and “Find a Store”.Waiting for over a day does not help.The problem is: I am helping my mom with this as she has mobility and hearing+language difficulties and cannot call customer service herself. I currently live in Germany for work, and cannot go to a Koodo store.What are my options other than to give up?

I have a 3 day easy roam perk on my account,  however, currently I'm in France and it is not working... any help would be appreciated. I've tried everything,  even manually attempting to connect to local carriers but it doesn't connect