Unanswered questions

Hi all! I recently added Stream+ to my services, but I cannot activate Amazon Prime. I have already reviewed the troubleshooting and contacted Amazon; however, the issue is that my Prime account was already being billed through Koodo so it is not an Amazon issue to resolve. Amazon told me I needed to connect with Koodo to fix this activation issue. I am not having any luck in reaching someone from TELUS either. How can I get this resolved so Im not being double billed? 

were do I find a new flip phones seems stores never have any?

Can I receive text messages in the Netherlands from Canada with the $ 100 .00 per 365 days prepaid plan or do need a preipad plan with international texting? 

Bonjour,  J'ai résilié ma ligne et réglé ma dernière facture. Je suis à présent en attente du remboursement. Combien de temps cela prendra s'il vous plaît? Merci 

Hello, I requested to switch the free perk to 3-day Easy Roam US. I want to confirm if this has been done and is now in effective. Thank you. Below is my communication in last billing circle.Unable to change free perk to 3 Day US roaming | Koodo Community

I had a 7 Day USA Pass from the previous month that I used in the States and I couldn’t add another one for same-trip within 30 days so I thought I was covered. Now I check my bill and I am charged additional amounts for these few days...what the heck??

never received activation email or esim Im trying to set my phone up with Koodo , I did everything online paid 15.75 for the eSIM it said my credit check was approved I got a email with a order number and that’s it , I need my phone for work tomorrow and I don’t have a different provider right now 

I live rurally and have a lot of difficulties with dropped calls and poor internet service. I purchased a used phone from Koodo and am on contract for another year but want out. How do I do that?

My RCS chat status is stuck on connecting. I have turned my data off and on. I have turned my wifi off and on. I have reset my phone. My apps are all up to date. My android is up to date. I have done everything other than factory reset my phone which, from what I've read, does not work. It's been stuck on connecting since my family and I went to Florida 4 weeks ago.  I have lost the ability to group text certain groups. What is left that I can do? 

I want to add my daughter to my plan in another city in a pay as you go plan. Will she be able to get a SIM card at a local Koodo store and activate it on my plan?

I am needing help to activate my locked Sim , I already have my 8 digit PUK code but I still can't get passed the ((add a new PIN code & repeat)) clearly I don't understand why it wasn't accepting the new PIN code..  please help 🙏 me. With every little detail. 

I activated a new plan today. I still haven't received an Esim notification or QR code.

Switched from prepaid to post paid and now I do not have any service on my phone.  Can not top up pre paid account and the post paid account just says its waiting on shipment.  Tried to get a call back but as soon as I pick up, the call drops.  It has almost been a week since I switched and hasn’t shipped.  Have no way of communicating with Koodo except an AI prompt which just circles through the same questions that do not cover my issue.  I desperately need my phone to run my business and now I SOLComplete nightmare

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tools that don't work and leave no option for additional support.

Just received my bill and was charged an extra $12.00 for minutes on an unlimited plan. Anyone else experience this?

Hi Guys,I am overseas and my Easy Roam stopped working so I added it back to my services but when I try to do a call it’s still gives me the local’s operator your phone is temporary out of service. How to enable the roaming service back fully?Thanks in advance,Ahmed

Hi I placed an order last nite, added my son on as an additional line, entered the EID but the esim was sent to his phone.. (may i entered the EID wrong) I have no way to edit the order i made. 

I HAVE BEEN USING KOODO WIFI CALLING SINCE MAY 21ST,    NOW TODAY…. MY WIFI CALLING IS SAYING ‘ UNABLE TO ACTIVATE WIFI CALLING PLEASE TRY AGAIN LATER, WHAT IS HAPPENING???TALSO THREE DAYS AGO I RECEIVED AN EMAIL SAYING MY PREAUTHORIZED PYMT HAD BEEN CANCELLED, WHICH I HAD NOT CANCELLED.  I IMMEDIATELLY SET IT UP AGAIN, I WENT TO THE FORUM AND WAS TOLD THAT IT HAPPENED TO OTHERS AS WELL AND KOODO IS LOOKING INTO THE PROBLEM . 

I am in Canada and have always been in Canada.  I keep getting roaming notification emails and cannot address the issue thru the Bot.  The method of turning off the roaming possibility that the Bot suggests (manually select Koodo as the cellular network) does not work as Koodo is not available on the list of available networks i don't want to be charged for roaming on both of my phone accounts and need this issue addressed

I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.Just now I got an email with subject: Cancelled service and your next billThe email says: We’re sorry to see you go. You recently scheduled to cancel your wireless service on September 24, 2026, for the following phone number(s)   The thing is I NEVER tried to cancel it in any way. At the bottom I see Are you sure you’re ready to cancel? If you change your mind about this, schedule a convenient time for a rep to personally contact you at koodo.com/chat The chat is useless for my situation, and I literally can’t get a callback as I am with Public Mobile (which can’t even receive SMS abroad, hence I’m trying to transfer to Koodo). Can someone please help me get in touch with a rep that isn’t a callback? I literally just need to stop this completely uncalled for scheduled cancellation.

My Rogers-to-Koodo transfer was cancelled after I accidentally deleted my Rogers eSIM. Rogers has agreed to manually approve the transfer once Koodo sends a new request.I can’t reach a Koodo agent, and a callback won’t work because calls to my number go straight to voicemail. Can someone help restart the transfer and arrange a working temporary line for the callback, or another way to speak with support?

I started the process of transferring to Koodo post paid from Public Mobile, through my Public Mobile self serve account.  After entering my phone’s 32 digit EID, it asked me to confirm that I approve a credit check, which I did.  While it was processing it encountered an error and booted me out.  Then I got an email from Koodo Self Serve registration saying “we’re almost ready to set up your Koodo self serve account...complete your registration now”.  I completed the registration, but the self-serve account doesn’t tell me anything about the status of whether I successfully registered or not.  Am I waiting for something or should I try to start from the beginning again with entering my EID from the PUblic Mobile self serve account?

Hello Support,I am from Pakistan , I have an old Samsung A5 (2017) that was originally purchased through KODO CANADA network. I recently purchased this phone as a used device in Pakistan.The phone is currently hard-locked and is asking for PUK code when I insert a Pakistani SIM.Here are the device details:Model: Samsung Galaxy A5 (2017)IMEI: *****************Could you please check this device and provide the required  PUK & Unlock PIN codes, or remotely unlock the device if possible?I would appreciate your assistance in unlocking the phone so that I can use it with a Pakistani network.Thank you.**post edited by moderator to hide personal information

Hello,I tried to change the free perk for number ending in ******6103 from rollover data to 3-day US roaming through self-service. However, the change doesn't seem to have gone through, as I haven't received a confirmation email or seen any updates to my account.Could you please assist me with making this change?Thank you for your help.

SIM card sent on september 11th not received yet. Billing cycle started on sept.16th.Trying to cancel the account. Refused because wrong PIN . Not asked me to create at opening. Not possible to changed because no SIM card for text identification. Neither not possible by e-mail. Message  for e-mail recently changed. Never changed since account has created. Wrong date of birth in the account also....Agent on the phone told me to go in a Koodo store with 2 ID pieces. Was told there they can do nothing with the PIN. But after checking in the system they told me  that  a callback is scheduled for today at 9:00 am. It is 11:17 am  and nobody called me.LOST IN THE MIDDLE OF NOWHERE