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I am trying to book a callback. I can't seem to access that through koodo assist any longer. What has gone wrong? I have been a koodo cutomer for more than ten years. I was okay when I had to start booking callbacks instead of calling in myself, but why is koodo making it harder to book a callback. Maybe I need to take my business elsewhere, to a company that provides better customer service?

I'm deeply fed up with koodo. Months now I've been trying to cancel my stream + service that I have that for some reason is not linked to my account. Every time I somehow manage to talk to a call centre representative, they can't help me so they schedule a call back by someone superior to them and I don't get a call back or they send me a form to fill out which won't work because it's for Telus users. Please help me. 

I’ve been attempting to add a tablet to my account for the last day and a half, and so far have scheduled two call backs, both of which I did not receive a call for. And now that I’m attemtping to close my account, Koodo Assist keeps running me in circles saying everyone is busy. I used to love Koodo, but wow this has really peeved me. Anyone have any advice for actually getting through to someone?

I was at Staples today and I let the agent talk me into canceling and going with Virgin for my phone and Bell internet.  But my internet is bundled with Telus and now I've canceled one but Bell isn't active yet and it's a mess. If I haven't activated my Bell account yet can I cancel the contract and come back to Koodo?

What is koodo number. I don't like talking to AI

i ported from Public Mobile to Koodo , the temporary phone number on the Koodo sim is still showing on my sim setting . My phone does work with my real phone number but is not showing on the Koodo sim

Hi folks,I expected to turn off my subscription to Stream+ basic as of Jan 2026 but I realize I failed to do that. Just noticed today I’ve been already charged for 2 months now while I thought I’m not subscribed to the service still. March’s charge was just deducted today. I’m not going to use this service anymore. Is there a way to get the amount paid for this month refunded?Thanks for your help.Vivek

Koodo called me back today. My account is under my name “Anthony” however my legal name for work is “Tony”. I asked to change my account name to Tony because I want people to know it is me calling. The person on the other end said I have to provide a legal document showing I have changed my name from Anthony to Tony. Are you serious? Do I really have to take my phone number to another provider who gets that Anthony and Tony are the same person?

I joined the monthly plan online yesterday but I didn't receive any emails confirmation and instructions on how to set things up. I forget the phone number assigned to me. Please help

Transferred in a line from Bell yesterday, but messaging is not working.

Good afternoon,I have been to one of your locations to upgrade 3 phones and got the worst customer service as they did not want to check plans and tabs with me so they told me they didnt have the phone in stock but sold a phone to a person behind me. How do I get ahold of customer service to make a complaint? I've ben with koodo 15 years now and this is the second time in the past two weeks I tried to go get phones and they sounded frustrated checking tabs for my 3 lines

Became a Koodo Internet customer a month ago. 1 Gig Service. Getting slightly above 100MB. Lots of disconnects. Multiple time each hour Cannot get a number to discuss or troubleshoot. Giving it two more days and cancelling if no-one gets back. Can’t get any assistance via their ai for %^&^%$

I've done everything koodo suggested: toggle airplane mode, update & restart phone, reset network settings. I have ZERO connection to any mobile networks and cannot make or receive phone calls or texts. This has been happening on and off for the past week, and now I have no connection completely. I've been with koodo for YEARS and now all of the sudden I have no network connection, where I have had it before.

I met the promotion of “All your favourite content in one place from $10/mo. for 3 months.”I purchased “Stream+ Basic”, but it is automatically upgraded “Stream+ Basic with Netflix Standard”, and it requires more payment. That’s what I did. You can see “with ads” option that I purchased: However, I have gotten antother email later. Most of all, it is not a free promotional upgrade. The last picture shows the increased payment, but it is not a my choice as the above clears shows:

Koodo assist is the worst service ever.  Wasting my time.  Keeps asking me to signin.  I’m signed in, but keeps asking me to try and sign in again.  I just want to speak to a human.  Then asks me to ask my question on Koodo Community.  Wow.  I feel sorry for Koodo customers.  If you think this is good service, then you don’t know what your missing.  You’ll feel special like a VIP elsewhere.  I will never deal with Koodo again.

I changed my phone number and my phone still shows old number.  how can it be corrected to new number.

I want to cancel my account but I am overseas, specifically in the philippines. I tried to schedule a callback but they don’t have a service here. I already paused my plan.  I tried messaging the facebook account as directed by the chat but there was no reply.What can I do to cancel my plan as soon as possible to avoid additional charges.Thank you!

My Koodo bill is completely wrong and way over charged me! as well as I cant get a Koodo callback and I am being sent in circles! this is very frustrating. Can someone who is NOT an AI robot please call me from Koodo/contact me????

Cell tower not working. Service  completely down.  update status please

I am new in Koodoo and I still don’t understand how it works. I see I have 2 phone numbers in my cell phone. The new one provided by Koodoo and the old one which I got from Telus.  Mostly everything looks ok, but I was used to receive text messages on my Mac because it was linked to my iPhone. But now I only get the messages on my iPhone and not on my Mac. Any idea how to fix this? Thanks!

I woke up today to find an email from Telus health advertising their services to get access to weight loss drugs. I’m immensely frustrated and kinda disgusted that Koodo/telus health are able to push pharmaceutical products to their phone customers. I am not and have not ever had a direct account with Telus (I only access my phone bill through Koodo) so the fact that Telus health is trying to get me to pursue weight loss options is crazy. I have a history of body dysmorphia and anorexia. To be advertising health like this is disturbing when you have no idea what person will receive those emails. It feels like it’s preying upon vulnerable people to shill a product that is still being tested on.  I also thought that advertising for pharmaceutical products was strict under Canadian law so I’m surprised you are able to even do this. Gross. 

i have received two notifications i was getting a callback today and nothing happened.  you are not blocked and i do not have it on call forwarding.  I have wasted my entire day trying to deal with this

I have three phone lines and need to cancel one. I used Koodo assist to queue for a callback. Over the course of five hours I recveived five callbacks, each one what disconnected as soon as I gave the prompt I was asked to provide. Bad enough that service can only be cancelled by speaking to a person, but to then make it virtually inpossible to actually speak to a person is shabby management.

I received Koodo Internet service on January 20th. Shortly thereafter, I decided to upgrade to 500mbps. It still says the change will take effect on January 28th, but so far nothing has changed in almost two months. I still have the 100mbps service at the moment, and can't cancel or even check details on the requested upgrade. Any ideas?

Hello, I requested two call backs and haven’t received any calls at all. I want to port over my number from fido to koodo. The fido account is still active however i currently have no esim as i deleted it by accident. So now whenever i try to port over my number i cant reply yes because i don’t receive the message