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I have been traveling in Australia and purchased a local e-sim. While switching over I somehow incurred an $18 roaming charge in error. Impossible to speak to an agent to have this removed as I cannot call from abroad. Please provide an email or someone I can speak to about this. Very frustrating attempting to get service 

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The staff at the Kodoo booth in the mall said I need to request a rep call back through the online help feature, while the technician/rep on the phone says I need to go to a physical location. Can somebody please explain the process to get a new Wireless Home Phone Hub?

My mother has been locked out of her Koodo account by a scammer, with her login email as well as her password changed. Koodo only offers a callback more than 12 hours from now. How can she access her account to prevent fraud?

I am trying  to find my account number  but have no luck I need help

Long story short someone is trying to port scam me. And koodos solution??? Have a bot schedual a call back that im still waiting for. Over 2 hours. So koodo is ok with port scamers getting a head start .   Edit: bank account is secured before anyone comments. Id like to set up other security to protect my phone number tho. 

How can I check how much time is left on my contract?

It's July 2026 and I'm having issues too.I was trying to change my Stream + plan, but don't even see the 'My Subscriptions' page anywhere in the UI on mobile or web.I spoke to support and they kept assuring me I never had the Subscription - except I'm being charged for it.Their suggestion was to add the Subscription to my plan and told me I wouldn't be double charged.I decided to wait until the regular billing cycle and I was charged for this Subscription they claim I don't have.

Hello. I was scheduled to have the tech guy come here yesterday to hook up the internet .. and I was here all day long and he didn’t show up. I don’t know how or where to contact anyone to find out when he is going to come.  If you could point me in the right direction, that would be awesome .. Thanks so much in advance 

I just read on that scammers are contacting people pretending to be from legit phone companies saying they could do a low cost upgrade on cell phones.  Please be cautious http://www.am800cklw.com

What is the promo code for this offer?  

I have very bad cell service at my home will a booster help and if so does koodoo have them 

My phone is being delivered by FedEx. I’m unable to find where my phone went. Should have been here July 15th. 

Hi, Could you please help me to switch my Email, invoice, text message ( All messages from Koodo) to English? I can’t find anywhere to switch the language preference, thanks.  

I spoke with Christian in the cancel department. He was super helpful, he was able to keep my existing phone number for me after I was told it would cost be $400. Christian was able to successfully walk me through putting my old Sim card in the new device. Thank you so much Christian! 

KOODO customer service has become atrocious!  My streaming service lapsed because I had a new credit card #.  They wouldn't let me just reinstate; they said I would have to start anew.  Fine, because it was cheaper than what I was paying.   I inadvertently added the Syream + with Apple TV.  I went in and changed it back to Stream + without Apple TV, after several attempts to simply get access, and the change was accepted and verified, at the new cost.   Now, I can't get access again, and they have raised the price!!!!  This is absolutely unbelievable!!!  It's next to impossible to speak to an individual.   Call the # and they send you a link and then hang up!!!  They say you can arrange a callback from this link, but that didn't happen either!  I just don't think that's KOODO is worth the bother anymore.  It's just too frustrating to get anything done properly!  They tell you one thing, then they go back on their word!  VERY POOR SERVICE

I just received notice of my bill and it is now a new plan for more money.  I did not change my plan and I do not need it changed. Can not find phone number to actually speak to a person.  Need to speak to a person or I will have to go with another carrier to solve the problem  

I can;t deal with a company that is all digital and no personal customer service. 

Koodo sent a text saying they are automatically changing my plan to a 5G plan soon and that they will ship me something.   I don’t want 5G and I think I am the one that decides what I want with my cell plan. A company should not be automatically changing things without permission from the customer. There is no 5G antenna in my whole region so is  this going to cause me to lose service if I am not “up” graded to 5G?   If we cannot or won’t upgrade will we have to find a new plan elsewhere or will Koodo still provide service? 

Hi Folks,Over the past week-ish my home internet service has been having outages every evening. My WiFi is working, just no internet access. Unplugging and reconnecting the modem seems to reset the behaviour. Has anyone else been experiencing this? Koodo is so hard to contact I wanted to ask here first. Honestly this is likely pushing us to switch to another provider.

Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes. Having this issue when trying to connect in expert messaging. Tried multiple devices, networks, browsers and still that same isuse.

I really like Koodo - I am so grateful to find a service provider that is reasonably priced! Truly. And I’ve been thrilled with how well the connectivity has been throughout Manitoba and when travelling.The only way I’ve found that Koodo just can’t keep up with Rogers is with respect to network congestion during crowded events. For the past two years, I’ve had absolutely no connection during Winnipeg Folk Festival and it’s been extremely difficult. I am a safety volunteer there and need connectivity to do incident reports and connect to our team. Everyone on Rogers had no issues whatsoever; those on Bell ended up having fairly good connectivity with occasional delay; everyone on Telus/Koodo was absolutely lost. (And to be clear, Koodo works great in that area when not during a busy event!)I ended up having to buy an eSIM that cycles between 4 different networks to find connectivity. It was great and not an expensive fix, but I just wish Koodo would find a way to keep up in these circum

The first 7 months I had my Koodo account I was using only 5-10GB of my 20GB plan, but the last few months I’ve been using close to 20GB of my data, but the way that I’m using my phone hasn’t changed. I’ve adjusted which apps use cellular data, turned my data off when I’m not on wifi, and even powered off my phone to avoid using up my data. I know that my Koodo account shows me how much data I used at what time of day, but since it doesn’t show me what is using the data, I can’t seem to solve the issue. It shows me that in one day, I used 7.5GB of data, except I was not on my phone very much that day and so I have no idea what could have triggered such a huge amount of data usage. I think I need to adjust some settings, but I’m not sure which ones, so any help/advice is much appreciated.

Hi i answered a survey from koodo team last July 7, but i realize now that it is phishing email. I was coming from night shift half asleep whem i recieved an email notification from koodo team abouy how likwly will you recommend koodo to your friends from 0 to 10. It did not request for sensitive data but the survey goes on to ask about how excellent was the service from excellent to poor, what type of service we use, what internet and cable we subscribe. The age range whichbi answered and number of household which i did not answer as opt out. I was going throug my email messages now to delter read messages and i came accross of this phishing messgar i answered.ladt July 7 also included in the.survey of a 500 entry draw visa  reward after answering. I realize this is phishing the only compromise entey is my cellphone number. Do i need to report it to koodo, how and where to report it. Thanks

I got a text from short code 5805 asking me to reply with "Y" or "N" to confirm a recent online order. The email contained the correct order details and my phone number. I just thought it was strange that koodo is texting me to confirm an order when I already have the email confirmation.  

Please remove the roaming charge from my wife Gabriela’s account. We live very close the the US border in Manitoba and didnt cross the border. Her phone mustve connected to a cell tower across the border