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I’ve been getting calls multiple times a month (and recently, weekly) from 1 844 518 7852, which is screened as Telus on my phone.  I’m inclined to block the number, especially because they never leave a message, but I only started getting these calls after I created a Koodo account so I wonder if it’s actually legitimate. I believe I picked up once a while ago and I think it was an offer/someone claiming to be a sales rep but I don’t remember, I’m only bringing it up now because the frequency of calls is increasing

I have a new phone number and a new eSIM plan to go with it. All looks good in Self Serve. But I have not received a welcome email, an activation code, or a QR code. Where is the eSIM information, where are the activation details (not instructions)? After the two hours it took me on the phone to actually make this purchase, this seems like an inauspicious start. 

Hi, I’m currently in West Africa. I recently switched my Koodo prepaid number to postpaid, but my order is still processing and my number is not working. I need to receive security SMS from my bank and CRA. Can you please activate my line and help me get roaming service? I need to keep my current number.

I setup my wifes phone as a new line on my monthly account and brought her number from koodo prepaid. We didn’t receive a push notification or an email with a setup QR code for the esim. As we brought her existing number from the prepaid account she is nopw without an active phone.

Can’t seem to request a call back from the chat or connect with agent via chat. Please help! 

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The staff at the Kodoo booth in the mall said I need to request a rep call back through the online help feature, while the technician/rep on the phone says I need to go to a physical location. Can somebody please explain the process to get a new Wireless Home Phone Hub?

I recently (last Saturday) discovered that a Koodo Mobile account and associated phone number, which I never opened, applied for, or authorized, has been reported on my credit files with both TransUnion and Equifax. I have never held a Koodo account, never used the phone number in question, and never provided my personal information to Koodo for this purpose. I believe someone has used my personal identifying information without my knowledge or consent to open this account. How can i report this to the koodo fraud management team and ask for investigation? I already notified both credit bureaus (equifax and transition), reported to local police and have a file number ready, also reported to canadian anti-fraud. I do not have a koodo account so cannot even apply for a call-back, the privacy team i emailed replied:”I understand how this has caused you some concern. Matters related to fraud investigations fall outside the scope of the Privacy department. Fraudulent account cases are manag

Hello,I did set up my Koodo account with a rep on the phone and it seems that some communications (messages and emails) are coming in French instead of English which is my language of preference (odd because the voicemail service is in English so properly set on that end). Is it possible to have the language switched to English please? 

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm currently travelling in the UAE and my Koodo number has no service I cannot receive or reply to that text.My prepaid login no longer works, and I can now only see a partial postpaid account when I log in, which says "order in progress" and gives me only basic access. (I hope my number didn’t get lost.)How can I activate the new postpaid plan to then be able to activate international roaming to then be able to use my number here in the UAE?

Can’t verify my account on Telus device care 

Hello,I want to express my appreciation to Marvin for helping me resolve my billing issue.:) :) RegardsVB

I recently ported my land line over to a cell phone and I cannot figure out how to set up voice mail. I keep getting an error message call failed and cannot make outgoing calls including to voice mail

Just wondering if anyone else is experiencing an internet outage in the area of St. Clements Ontario. My internet has been down since 1:27 a.m. on August 29th. I've tried restarting the modem, but it doesn't do anything. I have a red light on the router, and the modem has no flashing lights on the online and DS indicators. I'm wondering if this is a problem on my end or something on Koodos end. Anyone else experiencing issues?

I ordered a new phone online from Koodo. To confirm they said they would text me at my number. The problem is, my phone does not work! I cannot receive texts or phone calls! How can I confirm anything if I cannot get in touch with them?? So frustrating! This is the last straw! I am seriously considering changing my family to another company! 

Usually when I reactivate my stream plus subscription, I get links to activate them in my email. But this time I only got the link to activate my prime and Netflix and not Telsu or Disney. When I log into Koodo I don't even have the option of viewing activation links.

I Signed up and activated Stream+ basic but then it was switched over to Stream+ with Netflix standard which I don’t have and don’t want and was charged $12 more. All my emails state that I have the basic. I can’t find a number to contact to get this rectified. Can someone help. The chat bot they have is zero help

I transfered my 2nd line on a new device s22 the number ********36 so I already set it up and use the esim option the I inserted the physical Sim too after the esim process is finish but I didn't know that it's gonna cause problem now the device can on read the physical Sim and the data is not working and I can't use the esim I don't know what to do I tried already rejecting it but nothing happen**post edited by moderator to hide personal information

I have the 14-day travel pass for Europe (we’re in Iceland). The data is working but I can’t make or receive calls. Help please! 

Hello,I tried to change my free perk to 3 day US roaming. It seems not working on my self service. Could you help me change it?Thank you.

Telus have a feature that if their internet goes down any devices will automatically be switched to mobile data and the data used will not count in your mobile data plan. This applies to Telus, Koodo or Public mobility accounts.My Telus internet went down 4 days ago so this feature would have kicked in, but looking at my Koodo mobile data usage it appears that the Telus data usage is included in my mobile data usage.What gives and who do I speak to to get it corrected?

I have an iphone 17 pro and have a koodo month to month plan. All in good standing.I pay for my mom’s phone too. She was complaining that she was missing a lot of calls.The same has been happening to me. When I get a stranger to call my phone it is blank air for like 30 seconds and then call fails.I have tried the following.check account is paid - it is reboot the phone turn off 5g turn off cellular, turn back on reset settingsIs there a webpage listing current koodo outages? This is enough to walk out the door to a competitor. 

Hi everyone,I have a Koodo Internet (home broadband) subscription and I need to cancel it. The problem is that I'm currently outside Canada and I don't have a working Canadian phone number, so the Koodo Assist callback option doesn't work for me — there's no number I can give them that they're able to call.What I've tried so far: Koodo Assist only offers to schedule a callback, and I've already sent a message through social media but haven't heard back yet.My question: is there any way to cancel an Internet plan entirely in writing — through Koodo Assist's Expert Messaging, email, or any other text-based channel — without a phone call?If a Koodo rep sees this, I'd really appreciate a private message. I'm happy to provide my account details and verify my identity that way. I'm in a time zone about 12 hours ahead of Eastern, so written follow-up works much better for me than a call.Thanks in advance for any help.

Does anyone know of a method to get in touch with an agent to discuss my account with? The AI chat is the worst thing ever when it comes to making this happen. Maybe there is a phone number that I haven’t found yet, or an email address I can contact to initiate a conversation?  

Anyone else get charged double for their phone upgraded at Best Buy and that was 10mns ago and so finding out I’m paying twice as much after the fact of upgrading god how is it if you actually wait the 24months but so I’m paying for the device right done that already even with Roger’s I’m on tab94 so I’m -900+ on tab device same as tab bonus but they wanna charge me 503 plus 491+tax and they keep saying this is normal whaaaat anyone else deal with this upgrading 14 months early 

Purchased a Google Pixel 10 XL , upgraded from a Huawei that was just gettingolder.   I can call out but I am not receiving calls 95% of the time and not always when I am in a different location. Phone does not ring or register that there was an attempt to call.  Severalclients and family getting upset and worried when they can’t reach me.I have tried all suggestions that Koodo site suggests andunable to reach a human tech support.  Any suggestions would be appreciated.