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965 Topics
3,658 Replies

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965 Topics

NavsekhonBeginner

I got a sim from india and they said to insert it when u reach canada and i gave inserted it and it shows sos only and network coverage is not coming

Sos only is coming

6 hours ago

warpdriveBeginner

asked in Other

Placed 2 sim/plan orders but only received email for activation of 1 line.

I ordered 2 sims / 2 plans for BYOD as I am going to port 2 numbers over when the sims arrive. The sims / plans were ordered separately, using the same email for both orders, one right after the other. Both sims shipped out this morning but I have so far only received one email confirming activation with a new account & mobile number… I have already set up the self serve for this new account. How can I tell which of the 2 order numbers this account & temp phone number is associated with?I also need to find the phone number associated with the other order and add it to the account?

293

2 days ago

Emily FisherOrganizer

asked in Other

Is there a phone number to contact support?

I received a defective phone on Friday, and since Saturday I’ve been trying to get in touch with Koodo. I went into a Kiosk and they gave me a number for Koodo customer service that is no longer in operation.Multiple times a day I’ve been attempting to get a callback, and each time the AI bot thing says they have a higher than normal volume then loops back away from the callback option. When do they not have “higher than normal volume”? Is there a prime time to register for a callback?I’m getting very frustrated that I can’t reach anyone. I will email, chat whatever, doesn’t have to be by phone, but this AI bot thing is not helpful and I need to communicate with a human being.Do I have ANY options here? Are there any stores that I can go to in person to deal with this?

2188

2 days ago

Sidney BirdBeginner

asked in Other

Is it possible to get detailed usage and tower locations

I need to confirm my location on a particular day based on my phone’s tower pings from 6 months ago. is this possible at all?

271

2 days ago

Prince.billyBeginner

asked in Other

text mail for special offers

I would like to know if I can get text mail for special offers and promotions. I was on it before but I accidentally unsubscribed. I understand you send out emails but I liked the text feature too.

263

3 days ago

KnnBeginner

asked in Other

Permanently Disable the Voicemail

Hello,I want to know how to disable the voicemail, so that the caller will not be able to leave any voice message.

365

3 days ago

Jonathan TrecartinBeginner

posted in Other

I want to do is talk to someone

All I want to do is talk to someone and cancel thus phone. Brutal customer service. ***** koodo.

311

3 days ago

JohnsNotHereRockstar

asked in Other

Internet scheduled start date

I’m moving to Koodo Internet and have received my equipment, but I have not yet received confirmation that the “turn on”/”cutover date” is set to the date I requested. I was told an email would confirm, but that hasn’t come through yet, and I want to make sure I’m not suck without coverage if there’s a mix-up.

355

4 days ago

grado2003Connector

asked in Other

NEW to Koodo is extremely SLOW!

Just switched over from Zoomer to Koodo and the speed difference is hard tobelieve Zoomer had speeds 139 up and 19.6 down Koodo has 23.1 and 0.22 down! I will not paid for this service if thats the speed you get from Koodo. Yes i reset mobile network.

413

4 days ago

suegarnBeginner

asked in Other

Question about Happy Stack

Is the Happy Stack promo service available at 5515 Victoria Road, Halifax, NS

Sasha KieraBeginner

I just ported my number over to Koodoo. Agent set up by eSIM. I got the welcome text from Koodoo that says I’m now transferred over but I’m stuck on SOS for over an hour now. In my settings still says my old provider. I can’t call koodoo as I have no service. Does it normally take so long? I’ve restarted my phone many times.

303

5 days ago

PoonieBeginner

asked in Other

When calling 1-800 OR 1-888 prefixes uaing Koodo, is there a charge?

darshilBeginner

in how many days epp get approved ? ? ?

151

6 days ago

LemmiwinksBeginner

asked in Other

Disney plus Premium subscription not activating

I upgraded my stream basic plan to the stream premium a week ago. My Netflix subscription was automatically upgraded to the premium plan but my disney+ subscription is still stuck on the standard plan with ads. I am not using a VPN to click the Activate link.

202

6 days ago

kare0128Beginner

asked in Other

Reactivate outside of Canada without a callback

I lost my phone and cancelled my account. I found my phone and want to reactivate my sim. I cannot do that online because the Robot wants me to iniate a callback. What?? I don’t have the number activated to call me. You won’t dial international numbers. How am I supposed to do this?

How long to receive my call back?

I have a call back scheduled for 3:30 today, it’s 4:21 now. I received a text at 3:30 saying that my call back would be soon, but have not received any sort of call. And no Koodo is not a blocked number. How long am I supposed to wait for? I am just trying to set up my new Apple Watch as it says to contact the provider whenever I try to set up my cellular.

251

7 days ago

DoltinaBeginner

asked in Other

Suspected Spam Phone Call - From Koodo?

I just had another call (received a few in the last couple months) from 1-866-558-4150. It shows up as Suspected Spam so I don't answer. In call history it shows as Telus. I google the number and am led to this community forum where there's a closed thread about this number as someone else was asking if it's legit. A Koodo employee confirms it's a legitimate phone number in use by Koodo. My question is why does this number show up to me as suspected spam when it's actually Koodo and I'm a Koodo customer? They are displaying their own number as spam. Also why doesn't Koodo leave a voicemail? Why not email me or text? If there are some deals Koodo wants me to be aware of, phoning from a "suspected spam" number and not leaving a message seems very suspected to me.

352

7 days ago

Jar37Beginner

posted in Other

exclusive offer for those with $35 monthly plan. what if I dont want auto pay. is the offer still valid

The exclusive offer for a customer with $35 monthly plan is 60 GB for $30 a month but need to auto pay. If I don't want auto pay is the offer still valid for me?

191

8 days ago

Moldy62Beginner

asked in Other

How do I track my order?

Hi,I placed an order online, self service. for sim to add a second line to my accountI received confirmation on Dec 03. Email stated shipped via Puralator due to postal strike but did not provide a tracking number.Today is December 09,2024 and I have no idea where my sim is although I am now paying for a second line for the last 6 days.While I understand there are shipping problems / postal strike I am frustrated that I have no way of finding out where it is or when I can expectt it. Any help?Thanks

TobgyorConnector

Subject: Complaint Regarding Scamming and Misleading Information at Koodo Scarborough Town CentreDear Sir,I am writing to formally complain about the dishonest service I received at the Koodo store in Scarborough Town Centre, particularly from the manager, David. He misled me by offering a $100 gift card if I purchased a new SIM card from his store and transferred my Fido SIM to Koodo for free. He assured me that I would receive both the $100 gift card and a free Koodo SIM.I trusted his words and chose the $29 plan after auto deposit, as David confirmed. However, a month later, Koodo deducted $50 from my Scotiabank account. I had a feeling this would happen and had previously checked the Koodo Self-Serve website and spoke to a customer service representative, who promised to fix the issue. Instead, he created a new problem by mistakenly purchasing another SIM card in my name.David’s actions felt like a scam or board light robbery, as the promised free gift card essentially came from my

565

9 days ago

blablablaBeginner

asked in Other

WHY KOODO STILL CHARGING ME AFTER I CANCEL MY ACCOUNT

I cancel my account 9 days before the next bill, I received an email clearly saying that my account with them is canceled I had to leave the country 5 days later going back home1 month later I got curious and try to log on my koodo account to make sure my account was deleted,Now it’s showing that I owe $37 ??How come ??I have an email saying that this was the end of my contract.Noe because I’m overseas I can’t reach any of the koodo team !

212

9 days ago

BedalBeginner

asked in Other

pre-authorized payment

Hello I have switched from Koodo to another provider and they send me a mail that I owe them $-0.70. also I see in my credit card that they didn't cancel the pre-authorized amount I used to pay each month

131

9 days ago

Mijeong ShinOrganizer

asked in Other

Questions about VoLTE and Call Recording on Galaxy S24FE

Hello, I’m using the Galaxy S24FE and have two questions. VoLTE Activation: I’m unable to enable VoLTE on my device. In the Mobile Network settings, I only see the option for "5G/LTE/WCDMA/GSM (auto connect)," but there is no separate setting for VoLTE. Even though I am using the "5G/LTE/WCDMA/GSM (auto connect)" option, VoLTE is not activated. How can I enable VoLTE on my device? Call Recording: Is it possible to use the call recording feature on the Galaxy S24FE? The phone app mentions enabling the recording feature, but there is no option to turn call recording on or off in the app settings. How can I activate this feature? Thank you

508

9 days ago

maherseBeginner

asked in Other

Existing customer - looking to switch my number to a new phone I ordered online

I’m currently using an android phone and would like to switch my number to a Nokia 2780 flip phone I ordered online. Does anyone know if the Nokia 2780 is supported by Koodo? If so, is this something I can do through self serve?

10 days ago

Paul78Beginner

asked in Other

sim not working

I am currently in Thailand and my sim does not work after having it out of my phone for a few months. My Thai sim works fine. I cannot call Koodo due to hi fees on my account connected to my Thai sim. I cannot access bank accounts and other accounts because I need to verify my accounts with my phone number. Koodo does not have a live chat option only call backs to a number I cannot access because the sim does not work.what are my options?

223

10 days ago

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