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I contacted Koodo last week because I couldn't log into Self Serve to activate/link Disney+ to my existing Stream+ subscription. There was an issue with the email linked to my Koodo account as I wasn't receiving the reset password email. So we changed the email on my account. My Stream+ subscription didn't move over and the Koodo rep couldn't find it so she added the new subscription to my account. When I go to link my Amazon account it says the my Amazon account is linked through Koodo and I will need to cancel that to link it. A chat was started with Koodo to either cancel the old one or reinstate the only one and cancel the new one. The chat closed before I got an update.

I switched to Koodo because of problems with my previous mobile provider, but I am seriously regretting my decision.I am overseas and for over two weeks I have been trying to get an eSIM installed in my phone. I keep going around in a never ending support loop.Can anyone suggest an actual email address that I can use to contact Support?

My cell phone is damaged and cannot work so I cannot receive texts.  So please disable my Port Protection feature so that I can port/transfer my number to another carrier.  

Dear Koodo Customer Relations Team, I am writing to formally appeal the outcome of my recent fraud report regarding a SIM swap scam on my Koodo account.On Jan 07, 2026, my mobile service was unexpectedly disconnected. I later discovered that my SIM card had been swapped without my knowledge or authorization, allowing an unknown third party to gain control of my phone number. As a result, the fraudster was able to access sensitive accounts linked to my number and caused unauthorized activity and financial loss.I want to be very clear: I did not request or consent to any SIM swap or account changes. This activity was fraudulent.I expected clear communication, timely support, and appropriate handling of my concerns. Unfortunately, my recent experience has fallen well below those expectations. The issue I raised was not handled effectively, and I was left feeling unheard and unsupporte

Koodo i can understand you don't sell car but why we can't reach you with your service. I want to talk to someone to fix the problem.

I have Koodo number but currently I’m abroad, is there any way I can call back to my Canadian fellows from Kazakhstan?

Hi. I work at night. My Internet just cut off Your helpful AI told me to schedule a callback. And then didn't schedule one because you're closed. I need help NOW. Business hours are my sleep hours. WTF.Amazing, 30 seconds after writing this my half hour outage suddenly was fixed

HiI would like to cancel my stream plus subscription but it’s not working for me on self serve. I need a call back please. 

I have been trying to cancel my subscription many times.  I have waiting on hold for over 2hrs on several occasions only to be disconnected.  The Internet never worked. I have never been able to connect.  I have never been able  to contact any customer support and have gone to another company.  I am still being billed.

I am trying to purchase koodo internet. I am a existing koodo customer and logged into my account. I can’t get past the point of entering a Promo code. I enter the code, it works but then there is no option to continue to contact details. And yes I have tried incognito mode and clearing website cookies and whatnot. 

Hello,Months ago I left Canada and put my plan on a seasonal hold, I log into pay my bill and it shows me account cancelled? Not sure why, I haven’t received any emails about this.I cannot use the expert messaging because it needs you to login to speak to  a real human and it won’t log in with a cancelled account. I have messaged multiple times on twitter and Facebook and no response. I cannot call any numbers because I am abroad using a e-sim for data and have no actual phone call services. Please help! I desperately need my canadian number back once I return to canada. 

I switched from Koodo prepaid to post-paid today and since the switch I have no mobile data and I’m not receiving SMS at all. I already restarted my phone and tried airplane mode, but nothing changed.My prepaid service was working earlier today, so this only started after the prepaid → post-paid conversion. It seems like my post-paid plan or SIM may not be fully provisioned on the network.I also still had remaining prepaid balance from top-up vouchers and unused service when my prepaid account was closed, so I’d also like to know if that can be credited to my post-paid account.

I recently acquired a Google TV with a Disney+ feature. I tried logging in but was unsuccessful. I could still access the Disney stream on the Apple TV box. So I tried changing the email address on the Disney stream account to match the email address on the Google TV. Now the Disney stream doesn’t work on either the Google TV or Apple TV. I called Disney but they couldn’t find my account. I had the Disney stream included in a subscription bundle since June 2024.  Disney asked me to call Koodo to advise them and/or ask for a subscription ID.  I called Koodo tonight. After an hour of trying with accessing the Disney account, I was transferred to a technician. After more than an hour of trying, I was told to contact Disney. The technician could see it was activated since June 2024 but it was never activated on the Disney end.  The strangest issue was whenever I tried to login with the Disney app it would redirect me from the English to French Disney hom

I have had Koodo home internet for a little over a month now and ever since it was activated the internet connection randomly drops. All the lights 4 green and 1 flashing red on modem are normal and the three green on the router are on solid. All my devices are connected with excellent signal strength, only problem is there is no internet connection. If I cycle the power on either the modem or the router the internet connection will restore. Even if I unplug the network cable from the router and reconnect it the connection will restore. If I do nothing it will remain offline indefinitely.  Numerous call backs with Koodo have resolved nothing, they replaced the modem and router and cables but still the same issue remain.  Had a visit with a technician (Rogers) who verified a good strong signal coming to the modem from the pole but could offer no solution to the dropping issue. So, just wondering if anyone else have experienced a similar issue?

The stream+ package from Koodo does not include any of the sports channels that are offered by Telus. Is it possible for a Koodo customer to get the Telus channels? More specifically, I am interested in receiving the golf channel, TSN, and Sportsnet. 

I have reset my standard voice message a number of times - a simple, recorded message. However, when leaving me a message people often get something completely different, and complicated, rather than the voice message I have recorded and set as my primary message. Any ideas as to what is going on here? 

When someone calls my home phone it sounds like a fax machine tone /beep/sound when I try to answer my phoneTypically if they call back soon after, I can answer it with no problem.I unplugged the handset, Wireless Home phone ZTE Hub and took out the battery, etc  to help reset it.  This did not help. I do not have a fax.I have tried using a different phone handset. This did not helpI do not have call forwarding or any special options that I can turn off/on.What else can I do? 

QUESTION: Why is my number, which is not with Koodo since Dec. 27th, 2025 still listed in account for monthly charges?Situation:   On my account were two phone lines/numbers, since 2024.On Dec. 27th, 2025 I switch one of my phone line to another service provider - due to Koodo raised charges for service, almost 20%, after +year of service, even thou an agent explicitly promised to never raise the charges at the time of signing my two lines with Koodo. in 2024.In November-December talks/texts with Koodo --» Koodo was not willing to match or just to negotiate the better deal, which I got with another provider.Second line will go from Koodo to another provider also. 

I’ve been trying to reach koodo internet and can’t seem to get a hold of them1st attempt Dec 20, on hold for 2hrs, 2x  when trying to setup, 1-3pm and 7-9pm,  then then closedTried calling to cancel, Dec 27, for 4hrJan 6 for 3hrJan14 for 3h 11-2pmJan14 5:30pm-7pm , 1.5h, went online for a call back, got a call back in 30mins, so disconnected, only to find out that it was a mobile person, transfer it’s 8:50pm im waiting and they will close soon.i havent even setup the service, i wonder what it would be like if i actually needed help

I would like to cancel the Koodo Home Internet, as the plan that was promised was not provided. Additionally, I was promised a discount on my Telus line, which I do not see reflected in my Telus account. I am also not satisfied with the internet speed. 

I want to cancel my internet but when I request a call back it’s only the mobility teams that calls and I need the internet team. They than transfer but I’ve been waiting for HOURS and nobody responded. Please connect me with someone! Anyone!

I operate a community fibre network at a park.  All my customers are CGNAT behind a single public IP.  No Koodo customers can access the secure account website as cloudflare is blocking.  Can you tell me who to contact at Koodo to get our IP whitelisted please?Cloudflare Ray ID: 9bac914de935ac25

I can never get anyone to call me back. I signed up and it took over a month to get the internet to start working. Kodoo promised me a certain rate, I have been emailing for weeks now trying to get my money back for the first month I was charged and get the new rate that I was promised. They email me saying they will call back at 7pm - no one calls. I’m stuck here emailing over and over again. Then I say I want to cancel to just get someone on the phone, and poof! They cancelled my internet. I have kids and a work from home job and no communication on refunds or what day the service will end (because I’ve prepaid for the month). I need someone to call me back and sort this out. It is too much. I regret opening my front door to that salesman. Kodoo needs to give me a refund for the time before activation, adjust my pricing to the promised rate and reactivate my line up until the date that I have paid for. They have left us in the dark

I have been a Koodo customer for 15 years. So when it came time to set up my wifi I chose to use Koodo. BIG MISTAKE. I have been left without wifi for over a week.When I signed up the rep assured me a tech would come to ensure my wifi activation was easy. Well the tech was canceled and I in fact did need a tech to properly set up my wifi. Since Koodo uses a 3rd party tech company I have been trying for over a week to get my wifi set up. I’m currently a student and require internet for a lot of my course work and Koodo’s excuse is there’s nothing they can do. How do you not have a direct line to this 3rd party to help customers in need. Today was the final straw for me when the tech I have been waiting for (for over a week) didn't show up for my appointment. Now I have no hope that my issue will be resolved as I have to wait another day without internet to speak to a manager to file a complaint. Horrific customer service avoid at all costs.

Been having problems with wireless home phone for a couple of month, intermittent issue with loud noise on incoming calls. Finally figured out how to talk to tech support, and supposedly is an issue with a ZTE firmware update from September ‘25 that is still not fixed. Have 2 home phone plans for a long time, and crazy that Koodo won’t remedy the problem their provider created.  Koodo, won’t ship a new modem they are now using instead of the ZTE and suggestions are 1) is to turn off/on periodically until they get a fix, or 2) switch to Telus for the new modem, at higher cost and 2 year contract. Not the best solution for my parents in their 80’s.  Anyone have any luck with Fido, or bought a cell router off Amazon/Ebay?  Just exploring options before I cancel.