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I’m looking to buy the OnePlus 15R CPH2771 which is the North American version but I’m having trouble confirming it will work on the koodo network after March.  Does anyone know if it will?  OnePlus is not on the whitelist that I’m seen published and you can’t search the IMEI number until you buy the phone which would be to late.  Is there anyway to find out?

The related topics page brings me nothing at all it brings to a webpage not workingI expect something cause I’m considerably thinking changing company. I have been a loyal customer since 12 years always paying in time yet no agent can find me a deal for a phone. The price to change a phone is exorbitant. Why ? Whe clearly do not feel loyal or cared for in those type of situation 

I have cancelled my Koodo subscription in March, 2026.  Please be advised that I have previously returned any equipment I had via Canada Post as instructed.  

Customer support EVa refuse to call me concerning my new stream subscription it a night mate.one of the problems is Disney app only gives me a French page I cannot change it to English or even get a password to launch it yet ai live in ontario

i cant scan a code for the esim or i cant transfer from old phone because its broken How do i get my eSIM on my new phone?

Hi folks,Looking at buying the CPO iPhone 15 (128GB) and paying outright. I'm not planning to take a Koodo plan — I'd put it on Public Mobile instead.Before I order, a few things I need confirmed:Is the Limited Lifetime Warranty still fully valid if the phone's on Public Mobile and I'm not a Koodo customer? If so, how do I file a claim? The page mentions a 2-day security lock to the Koodo network — does that still auto-clear after 2 days if there's no Koodo SIM in the phone? Does the lifetime warranty cover liquid or accidental damage, or only defects? What's the minimum guaranteed battery health on a CPO device?A written yes/no on #1 would really help — that's the deciding factor for me.Thanks!

I am going to Ireland for 6 weeks.  Can I use 30 day and 15 day europe travel passes consecutively to get 45 day coverage?

I have lost my phone in Europe and am currently waiting and hoping it will be returned! In the meantime, I have an iPhone 8 I would like to use instead. I don’t believe it is eSIM-compatible, though, and I need a physical SIM. Will Koodo provide me a new physical SIM? Any other recommendations?

Hi. I have 30-Day Europe Travel Pass. I am in UK now. BUT I CAN'T CONNECT. Roaming and automatic search turned ON. What to do?

I paid my bill a week and a half early than received a notice I would be charged an $80  NSF if it wasn't paid so thinking I did something wrong I got my sister to send a second 170.17 soon as we sent it we received an email that we paid it twice ans it would be credited to next mites bill.  And no that is absolutely not okay with me im in odso I need that money back or I cant eat. Kood has the worst customer service I have seen in my life tool 2 days to reach a live person and they were from tells what kind of ghetto thriving operation are you running if I dint get my money now im charging you an $8[ aNSF fee  

I have a question about using off-line maps.Google allows maps to be downloaded for use off-line and there are other apps too. I’m not clear though on how they interact with data. If I have my data / roaming turned off, will my location be shown on, say, Google Maps while I am walking around Rome? And if it does show my location, is that not using data?Thanks for any assistance /bc

I got a notification my phone was roaming even though I was on Vancouver island. Please reimburse me for the roaming fees please

I permanently left Canada in May, so I cancelled my phone service by phone. At the time, I was told that my final charges would be the May bill and the one-day roaming charge for the day I arrived in my new country.However, I have continued to receive emails stating that I have outstanding charges even after cancelling my service. I would like to resolve this issue and make sure that no further charges are applied to my account. 

I’m trying to get rep help with a bad rate plan change from yesterday, but the bot link to arrange a callback is a link well-broken today.   Please fix Rep Callback link.

Does anyone else have issues using their 5g when the power is out? 

Can anyone tell me if this phone is going to be comply to koodo standards in the future (march 1st)?

I just want it to work! Why can I make a call? Can someone please help me. (very frustrated) I started setting things up last night to move from public mobile to koodo (honestly, I wish I hadn't bothered) and I cant get anything to work. My account is opened (and I'm signed in) and it would appear that the number has been ported over but I still can't make a call or use data. I've spent hours on this this morning and I'm not making much progress. I could really use a hand. Thanks. 

I have used wifi calling for a long time.  Recently my phone has been dropping calls at home. I use wifi calling because I only get either no bars or just  one bar of mobile reception in my house.  So I double-checked that wifi calling was on. It was but it was set to mobile network preferred and there was no longer a choice to use wifi as there was before.  I don't understand why the only choice is to use mobile network. Isn't the point of wifi calling to use wifi because you have little to no reception at the time.  And if I'm losing calls in my house then it's not switching to wifi. (Which I read is supposed to happen)

never received activation email or esim Im trying to set my phone up with Koodo , I did everything online paid 15.75 for the eSIM it said my credit check was approved I got a email with a order number and that’s it , I need my phone for work tomorrow and I don’t have a different provider right now 

I live rurally and have a lot of difficulties with dropped calls and poor internet service. I purchased a used phone from Koodo and am on contract for another year but want out. How do I do that?

I want to add my daughter to my plan in another city in a pay as you go plan. Will she be able to get a SIM card at a local Koodo store and activate it on my plan?

Switched from prepaid to post paid and now I do not have any service on my phone.  Can not top up pre paid account and the post paid account just says its waiting on shipment.  Tried to get a call back but as soon as I pick up, the call drops.  It has almost been a week since I switched and hasn’t shipped.  Have no way of communicating with Koodo except an AI prompt which just circles through the same questions that do not cover my issue.  I desperately need my phone to run my business and now I SOLComplete nightmare

I HAVE BEEN USING KOODO WIFI CALLING SINCE MAY 21ST,    NOW TODAY…. MY WIFI CALLING IS SAYING ‘ UNABLE TO ACTIVATE WIFI CALLING PLEASE TRY AGAIN LATER, WHAT IS HAPPENING???TALSO THREE DAYS AGO I RECEIVED AN EMAIL SAYING MY PREAUTHORIZED PYMT HAD BEEN CANCELLED, WHICH I HAD NOT CANCELLED.  I IMMEDIATELLY SET IT UP AGAIN, I WENT TO THE FORUM AND WAS TOLD THAT IT HAPPENED TO OTHERS AS WELL AND KOODO IS LOOKING INTO THE PROBLEM . 

I am in Canada and have always been in Canada.  I keep getting roaming notification emails and cannot address the issue thru the Bot.  The method of turning off the roaming possibility that the Bot suggests (manually select Koodo as the cellular network) does not work as Koodo is not available on the list of available networks i don't want to be charged for roaming on both of my phone accounts and need this issue addressed

My Rogers-to-Koodo transfer was cancelled after I accidentally deleted my Rogers eSIM. Rogers has agreed to manually approve the transfer once Koodo sends a new request.I can’t reach a Koodo agent, and a callback won’t work because calls to my number go straight to voicemail. Can someone help restart the transfer and arrange a working temporary line for the callback, or another way to speak with support?