Koodo Community

- - Knowledge base
Updates
Ideas

Community
Managing your Services
Other

Other

All discussions about other Koodo-related topics.

1,358 Topics
5,156 Replies

When you subscribe we will email you when there is a new topic in this category

1358 Topics

Recently active

Most replies Most views Newest first

duanewwadeConnector

asked in Other

RMX3301 Realme (GT2 Pro)

I am interested in this phone, however I am unable to desipher the information on compatibility.Is there anywhere I can find this information? Everything looks like it will work, but I’d like to be sure, priorto purchasing it,

1 hour ago

CeddieBeginner

asked in Other

Not receiving all group messages - iPhone 15

I seem to be getting all calls and text/imessages from individual people. But in group imessage, I only get about 80% of the messages. Therefore, I get confused when I only get messages 1,2,5,6 etc in a thread. Would appreciate any help! thank you

5 hours ago

MlukaOrganizer

asked in Other

reset voicemail from abroad

I apparently entered the wrong password too many times.Now I get a msg stating that i must call the mailbox using my mobile phone.That’s what I’m doing.But I’m in Armenia and the machine doesn’t recognize my mobile phone!!!So/. How do I reset my voicemail???Thanks.

1 day ago

K8e_33Beginner

asked in Other

Koodo keeps texting this afternoon. can someone please stop?

I have received 14 text from Koodo this afternoon from 130pm on. Can someone please stop?!? It’s ridiculous and I have muted them but please make it stop lolits about your new wifi promotion ….

1 day ago

AmySpekBeginner

asked in Other

Credit Check

we don't use a credit card, how can we pass the credit check then?

1 day ago

DavidPBeginner

asked in Other

Network coverage in my area is very poor

I have been a Telus/Koodo customer for a very long time. I live in the downtown area of Edmonton and the coverage here is atrocious, and it has been forever. As we are so close to downtown, I keep expecting Telus service will improve but so far nothing. It is ridiculous that service is so bad here.

1 day ago

DebSimBeginner

asked in Other

Number for customer service

Absolutely unacceptable that there is no customer service number anywhere to be found. How am I supposed to deal with any issues surrounding my lines? Scheduled a callback and it never happened. Going to switch back to another provider if this isn’t fixed.

2 days ago

newcustomersosBeginner

asked in Other

SOS only

Hi!Another SOS only question!I've just transferred an existing number over from TELUS and setup my account with Koodo, however, I'm only getting the SOS.I've tried the sim in another working iphone and it also comes up with SOS which leads me to assume its the sim and not the phone. All phone updates are up to date etc.Help! TIA

2 days ago

RobJWBeginner

asked in Other

I'm getting texts that say they are from Koodo about data usage, I don't use data

I’ve gotten a text today saying“You’ve used 100% of your 1mb data. To help manage costs, your data has been paused until the end of your bill cycle at 11:59pm on 2023-9-21” I have a flip phone, I can’t use links, I don’t use data. What is going on?Is there any way I can speak to a Koodo rep?

2 days ago

PartureBeginner

asked in Other

Monthly credit

I understood that I was getting a $10 credit/mo not $5. Can you fix this?

2 days ago

HOMEBASEONTHECOASTBeginner

asked in Other

Help with setup for Wifi calling

I follow the steps to activate wifi calling for my Galaxy S8 (worked on my previous S8), but it gets stuck on "Requesting service. Please wait".

3 days ago

MissKOrganizer

asked in Other

flag rep please

Puk code needed for converted eSIM?

3 days ago

Rick LeeBeginner

posted in Other

need sim card asap

hi guys, i just purchased a plan online, but didn’t know that the sim card will be mailed and will take 5 days. is there any way to pick it up from the store and activate it right away?

3 days ago

Jkim1Connector

asked in Other

Reactivating Seasonl hold

Hello, I am hoping to reactive my phone number from seasonal hold.Can one of the reps help me with this? Thank you.

5 days ago

FlavianBeginner

posted in Other

Review for a customer service agent

I had the pleasure yesterday to speak with Alex ( they were a Romanian agent). They went above and beyond to help with my problem. Had a great conversation with them also. Unfortunately I did not receive the SMS or call where I can leave a review for them so I would like to express my gratitude here. 5/5 or 10/10 for Alex. If their team leader will see this let them know they have great team member.

6 days ago

Bbwoman2dBeginner

asked in Other

second sim card

Can I activate a second sim card to use in a stand alone gps tracker

6 days ago

JoshiiiBeginner

asked in Other

JeladBeginner

asked in Other

Wifi Calling not working

New koodo customer and I ported my number from another provider. Everything works but wifi calling. This is the main reason why I switched providers as I live in a cell dead zone. Volte is turned on but as soon as I turn wifi calling on it asks me to “Enter Koodo mobile phone number and we’ll text you an access code.” I enter my number and the response is “The number entered doesn’t match our records.

8 days ago

DirtyDanBeginner

asked in Other

Easy Roam - Charged while in Canada

I was charged for Easy Roam September 9th 11:19am while travelling from Vancouver to Victoria. I never entered the United States. I would like this charge removed from my bill.

9 days ago

VandershayBeginner

asked in Other

Number transfer problem

I transferred my cell phone number from Telus to Koodoo on a Samsung. You can call the correct # on my Samsung and you can text me at that number. BUT, when I text back it is the original # that came with the service, not the transferred number. This is causing great confusion, because people can not phone me at that number, nor do they know who texts them back.Help!I’d prefer to talk to someone online or know when I can call someone as I get terrible cell phone reception in my house or in a lot of places in my yard. Thanks, Jennifer

9 days ago

Paul MBeginner

asked in Other

New Sim card needed ?

Bought an Apple Refurbished iPhone 12 Pro and upgraded my plan to a 5g speed 60 gig plan . Question I am asking is I have the original sim card in my iPhone 8 and it does work on 4g obviously so I am reading it will work for 5G as well. Do i need a new sim card for the new iPhone or don't worry about it everything will work fine.

10 days ago

HermitessBeginner

asked in Other

KOODO... NEVER after this experience.

I was getting multiple, inconveniently times calls from Koodo over several weeks (presumably to offer a promo) and wanted some information as to 1) from where they got my cellphone number (they didn't know), 2) why they were pursuing me as I have been a TELUS (their mothership) customer for over 20 years, and had negotiated a new deal within the past month (they also thought that was odd, but had no explanation), and 3) how to get on a NO CONTACT list (they claimed to need to access my TELUS account to do this), After at least a 20 minute series of phone calls, seeking out their webpage, and several heated interactions with their auto systems (by phone & online) my pursuit of a live Homo Sapien was finally successful enough to get me a callback the following day. Rep was very personable, patient and non defensive... but claimed to need to access my TELUS file using my TELUS PIN, which I refused to disclose. Instead, I provided a client number from a recent TELUS invoice but he app

11 days ago

Mark HirschRockstar

asked in Other

im in Canada, it thinks i am in the us

I am in Niagara Falls, Canada. My phone thinks I am in the US. Koodoo says it’s my issue and I should turn off my data. So there answer is don’t use my phone in Niagara Falls Canada. Really?

12 days ago

Page 1 / 55

Leaderboard

Terms & Conditions

Sign up

Already have an account? Login

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

Koodo Community