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I cancelled our Koodo accounts last month to join another provider but want to come back because you have better service to meet our needs.  Would you honor our previous plans?

I am hoping someone can explain to me what exactly my tab bonus is? I am hoping to upgrade my phone and i assumed my tablet bonus is money I can use to pay out my tab, which is well below that negative balance it shows. But when I go online to upgrade it says ill need to pay the tab bonus + the tab balance.Im sure its just me that's not understanding, can anyone enlighten me?! 

How does one get ahold of someone to cancel something they don't want? 

I'm forced to come here since the several requests for a manager to call me have gone un answered. I have had nothing but issues from day 1 and its not even been a month. First, Roger's not activating my service on the activation date. Then it taking 5 days.... yes 5 days to have a technician come out to actually get it working not to mention all the calls in between, waiting on hold for hours being told a manager would call me and not, being told I had a scheduled tech arrival time and them not show up 4 times.... I could continue and thats just my initial set up. Now here I am 10 days after getting it FIANNLY hooked up and its down and I'm told it will take AT LEAST 24 hours to run a modem check THEN maybe send a tech if needed?! So another 24 hours. I rely on my internet for my job. Is koodo going to explain this to my boss? Are you going to credit me for the service I have not received? Who's going to compensate me for the HOURS I spent on hold? I sho

I spoke with Katia, who goes by Melanie/Melody?, about switching my internet over to Koodo from Cogeco and I’ve never had a rep go above and beyond like she did.I told Katia what service I currently have from the competitor, what I am looking for, and that I wanted to bundle it with my cell phone bill for the discount. She was able to get me exactly what I ranted and answered every single one of my questions. She was polite and pleasant throughout the conversation and took the time to explain every detail to me. She checked if there were other faster plans that would work better for me, helped me sort out an issue with my partner’s mobile account, and made sure she’d addressed everything I’d called to get support with. She offered to call me back the next day to follow up on whether I choose to switch to Koodo after I speak with my current provider, and it was the same exceptional service again the next day. I cannot praise her enough, if anyone deserves a raise or promotion

Good day I would like to connect with Koodo to reconnect my phone. I am not able to do that online as I cannot login my details. I am out of the country is there a way I can get my phone reconnected?

In 2024 I got a note that my account would be charged $5.00 a month extra for not having a Canadian phone (Mine was bought from the apple store online).  At the time I remember reading on the koodo website about this.  I am looking back now and I can’t find any information about this.  Did this happen to anyone else?  I can see when my bill adjusted but there is not change made by me or no explanation on the bill. 

My internet won’t work 

Is there any way to call customer support directly? Communicating on the chat is difficult and I had requested a call back today and didn’t get the call. This is not customer service friendly having to set up call backs via a chat and then not getting the calls as expected.  

I have been trying to cancel my home internet service for the past week with no success. I called once and got through to someone that said they will transfer me to the department but still spent hours on hold, no one ever answered.This is really frustrating I don’t know what else to do. I even left a message on Facebook, requested a call ball and nothing seems to help. I don’t understand why I can’t reach anyone and having to wait for hours. if anyone has any solution please. Thank you. 

We are leaving for Mexico tomorrow. Will activate a 7 day travel pass before departure. Can I add another 7 days before the first 7 days expires so I am covered for the two weeks we are there?

Recently got an email from a law firm asking for a payment to Koodo. I no longer use Koodo and don’t have an account anymore and cannot reach a live rep and am wondering if there are anyways I can contact someone to ask?

Hello, Tues I switched from unlimited 60 to unlimited 120 and it says my new plan will be activated Feb 26. Well it’s now the 27 and it hasn’t changed and when I click on manage plan because it’s telling me I need to activate it I get nothing other than the msg stating it’ll activate yesterday. Anyone know what I can do other than trying to have someone call me back. 

Depuis plusieurs mois, on me facture en double pour deux cellulaires.  Je n'ai qu'un cellulaire actif. Comment faire pour parler avec une personne de mon problème ? Mon forfait est de 45,00 $ × 2 : 100,00 $. 

I sure hope  the  replacement  phone  came  with some  card I   transfered all the  files  but the  essential esim  phone service . I am  switching  from old s23  to  a refurbished  ultra s 23. Searching  for clues

Hello,I have just switched to another provider and would like to make sure my koodoo account will be closed and I won't be charged anymore by any means or bills.Where can I do that please?

I have been having issues with dropped calls in and out,  cannot receive  calls , text message going out say ' ! Not sent, check options but message will sometimes send out. I've been transfered to the trouble shooting department and still no help with ongoing issue.   My living location has not changed.  So, my question is, if I buy a new phone on a plan/tab  that would mean I have to be committed to such plan I choose. But! What happens if new phone has the same problems? Do I choose a different provider?Please help 🙏

My samsung A16 is dropping calls all the time starting about 2 weeks ago. If my phone does ring and I pick up it disconnects pretty quickly. If I call put it sometimes doesnt ring or when the person picks up it is just dead air (they cant hear me and I cant hear them). Happens with calls to/from a variety of callers and phones, including landlines. Also noticing delayed voicemail that pops up hours after its been left. Have already rest netwprk, changed sim cards, restarted phone a zillion times and toggled airplane mode on/off. Set up call woth a koodo tech but still not fixed. Happens frequently in clarington area. I dont see a lot of other complaints about the issue or solutions for the same issue from older posts.

Ported out from Public Mobile prepaid to Koodo postpaid plan successfully. Calls and SMS sent to my number work and calls and SMS out show as my number.However the SIM still shows the temp number so apps only see the temp number. Have reset mobile network services on my Pixel without the SIM updating the number.Have also tested the SIM in several other android phones it still shows the temporary number. 

I signed up for the internet package they offered via text. It shows for $89 for 1 gig. I used the code KI12M for the additional $10 off a month but it doesn’t show that anywhere on the bill. Also stats that is starts at $69 a month. Does anyone know if just the first payment is more then it gets adjusted after?

Annoying beeping sound on incoming calls . Solved the problem by getting a new battery . None available in Canada, had to order from china. it fixed the issue.

I would like to cancel my Home internet subscription from you. I tried calling the Cancellation department many times but waited for hours for somebody to answer but no chance. Kindly call me back so that I can finish everything. Thank you.

I wanted to cancel the home internet service and tried to call for 2 days at  1-855-350-1170. However there is no one picking up the call… it’s very painful to me to waste my time just for a cancel. Even tried to schedule a callback from the rep but they said they can only help to transfer me to the related department…  Is there a way for me to have the real rep to call me back? I really need to cancel the service and i don’t want it keep charging me for the bill… Thanks for the help!

I’ve been trying to cancel my internet at the end of this current bill cycle for a week now. There’s no way to do this through self-serve, and it’s been a 3+ hour wait every time I call (wasted 8 hours today alone just waiting for someone to answer...which they never do). Reaching out on Facebook has accomplished nothing either. I’ve already put in a complaint on BBB and requested a stop payment through my bank. What else can I do to get this account closed? This is such a nightmare!

I had a service ds=isruption today without arnign and having made a payment.  I used self served and reported my payment and my service ahs still not been restored.   Also it is saying I will be charged a reconnection fee.  WHat additional steps can I take to correct this?