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I'm travelling to Japan and India in a couple of weeks and plan to be there for about 2 months. Instead of using the $18 per day easy roam, can I get monthly passes? I saw that there is Global easy roam 30 day pass for $125. Getting this for 2 months seems to be cheaper than the pay-per-day $18 charge. Has anyone used these passes and how does it work?  

Hi Koodo Support,My Koodo prepaid account is active.I'm now in Melbourne, Australia using an unlocked iPhone 14 Pro Max.My phone detects Telstra, Optus, and Vodafone AU, but every network registration attempt fails and the phone returns to SOS.I've already enabled Data Roaming, updated carrier settings, and manually selected networks.Please help I need to receive OPT from my bank.Thank youKind Regards 

someone stole my device.  I havent been able to afford a new one at this point so i dont have a callback number to be reached at in order toblacklisr it.what other options do i have to be able to get the phone locked out.  

I activated a BYOD new line postpaid. Recieved an order email but no follow up or activation since that email over 24 hours ago. “We've recieved your order. We're working on your order right now. After it's confirmed, we'll email you your Customer Service Agreement.”  

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The staff at the Kodoo booth in the mall said I need to request a rep call back through the online help feature, while the technician/rep on the phone says I need to go to a physical location. Can somebody please explain the process to get a new Wireless Home Phone Hub?

I have a home phone plan and currently use the ZTE WF721. I have been told this box is going to be useless come march as the 3G network is going to be shut down and being charged an extra 3 dollars a month.  I have been trying to get an updated Nubia WF725 but am getting the run around.  The rep i talked to on chat told me to go to a Koodo store , I tried 3 different Koodo stores in 3 different cities and they have no stock and say they cant seem to get them for existing customers. What is going on?

I keep getting notifications I’m in the US and I am not in US I’m in Canada 

This has been the worst internet installation experience ever. My activation date was supposed to be June 30th but got revised to July 1. My original modem was not working with the online light flashing forever even after several reboots so the rep sent me a new modem which I received today. My second modem has both the DS and US light going solid and then both flashing at the same time after 30 seconds with no online light whatsoever. I’m at a complete lost for words on what to do in this situation and I have a technician coming in a few days. My question is, if the technician (from Rogers) cannot fix it, what is the best course of action? Koodo already discounted my future bills to $35/month but at this point I honestly don’t care and need internet immediately to work. I’ve followed all guides, I’ve contacted the reps 4 times and I’ve spent every minute of the day trying to find a solution and testing all solutions.

The cellphone coverage where is reside is awful, and has been getting worse over the past year.  Calls are dropped, not completed etcVery frustrating and I’ve about had it with Koodoo.

Google pixel 9 pro has 2 pink/purple pixel lines

Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes. Having this issue when trying to connect in expert messaging. Tried multiple devices, networks, browsers and still that same isuse.

My internet was supposed to be activated June 30 and I received a call at 6PM that day saying to wait until tomorrow as an activation could not be confirmed. July 1st I plug in my modem and receive an email “Your New Koodo Activation Date, July 1”. It’s midnight and I still have no luck, my US and DS light are solid green but my online light has been flashing for hours. I’ve reset the modem 10 times and unplugged and unplugged several times. I’ve even tightened the coax cable with a wrench. Nothing is working and it’s becoming super frustrating as I have an important work day tomorrow.

i was with public mobile and they offered my to migrate  my account to koodo and i started to and got up to the point where you say yes to the text message and i didn’t do it and now i can’t view mt account anywhere and public mobile closed my account so i can’t login but there still taking my money and on my koodo account is says “Your account has basic access for now. You'll get full access when your order ships.”what should i do?

Did the upgrade offer from Public to Koodo.  I never received an esim  notification.  I have no QR code to scan either.   I now have no cell phone service at all.  I Tried using koodo assist chat and got nowhere.   For a brand new customer to Koodo this is turning into a very bad experience 

Background:I want to cancel my Koodoo mobile plan.  I’ve already selected and paid for a different plan at a different vendor.  I was ready to part ways, amicably, with Koodoo until … Problem:I discovered that there is absolutely no way to cancel the plan via Self Serve. Instead, someone needs to call me tomorrow (via a “callback), at which point I am sure they are going to try to sell me on the notion of staying with Koodoo. Why is this a Problem?I don’t want to have the “oh, please stay with us!” conversation.Frankly, I don’t have time for it, and I’ve already made the decision to leave.  (In fact, the time for that sales pitch would have been a week ago, when the website refused to give me a better deal than what I could get at a competitor.)More frustratingly — and relevant to my current mindset — is that Koodoo feels that it can waste my time with these unnecessary hoops. Suggestion:Make cancellation — you know, the opposite of the subscription part, which you can already do onlin

I successfully moved my number from Public Mobile to Koodo on 27 June 2026--all verified. But the advertised automated eSIM setup failed so my Pixel 7a is inactive. My number has been verified by tech support to have transferred and the resultant Koodo self-serve account shows my number and plan. But my Pixel 7a has no active eSIM. The Self-Serve account shows a number for an eSIM if I start the add-SIM process (I don;t have a SIM yet). The “Expert” tech support sent a note saying my Pixel 7a “is ready to activate” but as the Pixel 7a eSIM add process requires either scanning a QR code or typing in a carrier-provided “activation code” the tech agent said he would send the QR code to my email address. It never arrived and there is no QR code showing in the Koodo self-serve page that tells the user to “use the QR code below”. What shows below is a blank screen. So my question is: Can I just get a new Koodo SIM card instead and add that rather than the eSIM or would I ask the store to ins

I received my new phone, and to set it up, it says that it will send a code to my old phone, but the screen cannot turn on because it is broken.. So how do I do it?

I have an iPhone 5 locked and I'd appreciate if you could unlock it for me. Imei0**3 7

Got a call from the above number claiming to be from Koodo. They already knew my account number, balance, email and asked if the email on my account is still my email.I hanged up immediately. Is this from Koodo or a scam call?

I am trying to activate a eSIM on a Linux device and it requires a SM-DP+ Address to activate the eSIM.  I was not provided a QR Code that includes this info.Does anyone have the MS-DP+ Address for Koodo activations?

Most of my calls are to and from  non-english speaking countries.  I am getting many complaints that people are not able to reach me, and I suspect that this is because they do not understand the instruction enter a number.  However, when I check the call control log I don’t see the international numbers at all, just some local ones. Also I try to enter some international numbers as approved and they are cut off.  Please fix this feature ASAP, as the way it is now it is totally useless for customers who do international calling.

I am locked out of my phone and my Puk. Pls advise 

I am planning on upgrading my old flip phone, and I want the new phone to have WhatsApp and Youtube or Youtube Music on it. I found that the CAT S22 Flip phone runs the App Store, so I can download both of these apps. Is the CAT S22 Flip phone compatible with the Koodo network? Google AI keeps telling me that it is but it will drop calls frequently. Please advise. I am willing to consider other flip phones that meet my needs. thank you

It’s the same for me. Every time I try to reach a rep, it automatically goes to: “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” It’s obviously an automated message - an auto-response to dismiss customers. I’ve tried it many times but it doesn’t work. Always goes to that message even if my internet connection is perfectly fine.

Hi,I currently have a Koodo postpaid line that is under contract until December 2026. I would like to transfer the ownership of this account to my brother while keeping the existing contract, phone number, and plan unchanged.Could you please confirm if this is possible? If so, what is the process, and are there any fees associated with transferring the account ownership?Thank you for your assistance.