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All discussions about other Koodo-related topics.

  • 1,021 Topics
  • 3,918 Replies
1021 Topics
M
Moldy62Beginner
asked in Other
How do I track my order?

Hi,I placed an order online, self service. for sim to add a   second line to my accountI received confirmation on Dec 03. Email stated shipped via Puralator due to postal strike but did not provide a tracking number.Today is December 09,2024 and I have no idea where my sim is although I am now paying for a second line for the last 6 days.While I understand there are shipping problems / postal strike I am frustrated that I have no way of finding out where it is or when I can expectt it. Any help?Thanks

393
Georgia Koodo
6 hours ago
Tobgyor
TobgyorConnector
asked in Other
Complain

Subject: Complaint Regarding Scamming and Misleading Information at Koodo Scarborough Town CentreDear Sir,I am writing to formally complain about the dishonest service I received at the Koodo store in Scarborough Town Centre, particularly from the manager, David. He misled me by offering a $100 gift card if I purchased a new SIM card from his store and transferred my Fido SIM to Koodo for free. He assured me that I would receive both the $100 gift card and a free Koodo SIM.I trusted his words and chose the $29 plan after auto deposit, as David confirmed. However, a month later, Koodo deducted $50 from my Scotiabank account. I had a feeling this would happen and had previously checked the Koodo Self-Serve website and spoke to a customer service representative, who promised to fix the issue. Instead, he created a new problem by mistakenly purchasing another SIM card in my name.David’s actions felt like a scam or board light robbery, as the promised free gift card essentially came from my

535
Darius Koodo
11 hours ago
B
blablablaBeginner
asked in Other
WHY KOODO STILL CHARGING ME AFTER I CANCEL MY ACCOUNT

I cancel my account 9 days before the next bill, I received an email clearly saying that my account with them is canceled I had to leave the country 5 days later going back home1 month later I got curious and try to log on my koodo account to make sure my account was deleted,Now it’s showing that I owe $37 ??How come ??I have an email saying that this was the end of my contract.Noe because I’m overseas I can’t reach any of the koodo team !

172
Darius Koodo
13 hours ago
J
Jar37Beginner
posted in Other
exclusive offer for those with $35 monthly plan. what if I dont want auto pay. is the offer still valid

The exclusive offer for a customer with $35 monthly plan is 60 GB for $30 a month but need to auto pay. If I don't want auto pay is the offer still valid for me?

90
J
14 hours ago
B
BedalBeginner
asked in Other
pre-authorized payment

Hello I have switched from Koodo to another provider and they send me a mail that I owe them $-0.70. also I see in my credit card that they didn't cancel the pre-authorized amount I used to pay each month 

81
G
17 hours ago
M
Mijeong ShinOrganizer
asked in Other
Questions about VoLTE and Call Recording on Galaxy S24FE

Hello, I’m using the Galaxy S24FE and have two questions. VoLTE Activation: I’m unable to enable VoLTE on my device. In the Mobile Network settings, I only see the option for "5G/LTE/WCDMA/GSM (auto connect)," but there is no separate setting for VoLTE. Even though I am using the "5G/LTE/WCDMA/GSM (auto connect)" option, VoLTE is not activated. How can I enable VoLTE on my device? Call Recording: Is it possible to use the call recording feature on the Galaxy S24FE? The phone app mentions enabling the recording feature, but there is no option to turn call recording on or off in the app settings. How can I activate this feature? Thank you

458
Dinh
1 day ago
M
maherseBeginner
asked in Other
Existing customer - looking to switch my number to a new phone I ordered online

I’m currently using an android phone and would like to switch my number to a Nokia 2780 flip phone I ordered online. Does anyone know if the Nokia 2780 is supported by Koodo? If so, is this something I can do through self serve?

81
Dinh
1 day ago
P
Paul78Beginner
asked in Other
sim not working

I am currently in Thailand and my sim does not work after having it out of my phone for a few months. My Thai sim works fine. I cannot call Koodo due to hi fees on my account connected to my Thai sim. I cannot access bank accounts and other accounts because I need to verify my accounts with my phone number. Koodo does not have a live chat option only call backs to a number I cannot access because the sim does not work.what are my options?  

213
Georgia Koodo
2 days ago
S
samtron76Advisor
asked in Other
New phone, No sim card.

I received my new phone today and it didn’t come with a new sim card. I’m pretty sure I can use my old one, but I’m wondering if new phones are supposed to come with a new card.

203
S
2 days ago
W
waterlanderBeginner
asked in Other
Home internet keeps dropping. Koodo is not calling me back

MY koodo Home internet keeps dropping. Koodo is not calling me back although they said they would. I'm absolutely stumped. ...almost once a day my modem/router need to be reset via unplug. My internet will just drop inexplicably. I tried a different router and its the same result.  Is the modem defective ? Is koodo’s internet service flawed ? Why is koodo selling home internet  they cant support? Others have complained and koodo is not doing anything

385
W
2 days ago
H
HatemBeginner
asked in Other
Some people seeing my number as a spam

Hi,I had some calles today from others saying that my numbers called them as spam, and sometimes Iam receiving calls from local numbers, and when i answer them I find it spam calls? What I should do? Please assist. 

191
D
3 days ago
J
johnmacielBeginner
asked in Other
Cancelling Koodo Number

Hello Koodo Team. I have two Koodo numbers under my name. I bought one for temporary use when my mom visited me. Now, I’d like to cancel my old Number but keep the New one.I’m trying to cancel since Nov14/2024 with no success, I don’t want to pay on my December bill because I didn’t use one of those numbers.I’ve chatted on Facebook, but they sent me a link that wasn’t working. Could you please help me with that? Thanks! 

101
Flo Koodo
3 days ago
C
CmpulongbaritBeginner
asked in Other
Issue about new sim card, after my husband lost his phone.

Hi there. i need someone to answer all my questions because i couldnt find anymore live agent to speak with. First, imy husband lost his phone but the koodo monthly account is under my name. Then i bought a sim card and i put it on my son’s old phone, but then i change his phone number too.  But the  sim card it wont register to network.   When i call the phone number on a different phone it works, but  when i used my son’s phone the sim card was on there and the phone number that i change, i cant used the phone and text ,  it says its not register to network. What should i do.  Ive been so stress within the past few now.  Please help me.

151
Dinh
4 days ago
A
AveryMicah98Beginner
asked in Other
Cancel Our land line

I would like to Cancel our land line, How can I do it?Thanks,

162
Flo Koodo
4 days ago
A
Andro4Beginner
asked in Other
Having trouble connecting to Koodo network on new upgraded phone

I was told to insert the old SIM card into the new phone, but that didn't work. The new SIM card works fine with the old phone. (Neither SIM is working with the new phone). I see that my new phone is added to My Tabs as well as my new phone plan in the Self Serve. I had added the new SIM number to my account.. I don't understand why the new phone won't connect to the Koodo network.My new phone is a Moto G 5GOld phone is a Galaxy A20

323
Dinh
5 days ago
S
SrikilBeginner
asked in Other
sim card lost oversease

Hi,I lost my mobile and with koodo sim  during visit to india 2 days back . Is there any way I can can get new  koodo sim  with same number  to india .

214
S
5 days ago
J
JarveyeBeginner
asked in Other
Ordered 4 new plans, only 2 came with service agreements

I ordered 4 new plans and am going to port the 4 numbers from my current cell provider.  I have received all 4 sim cards, however only have service agreements for 2 of them.  When setting up my account, 2 of the plans show up however the other 2 do not.   

445
J
5 days ago
Hugger1
Hugger1Advisor
asked in Other
SIM/SD cards

It appears that the SD part of my SIM / SD combo card is not working anymore.  I'm presuming that they sell these at the Koodo / Telus store at our local mall.  Would anyone have an idea on how much they cost and how do you set them up with your phone number on your phone?

675
Hugger1
5 days ago
R
RollingstoneBeginner
asked in Other
prefer talking to a real person

why did Koodo give up on the good friendly customer service? cannot talk to a real person anymore whats going on?

241
Dinh
6 days ago
A
ateeahsanBeginner
asked in Other
Stream+ Franco+ Basic Availability in Ontario

Hi,I am interested in the franco+ version of Stream+, however, I do not see it listed as an option. Is the service limited to residents of Quebec only?

111
Georgia Koodo
7 days ago
J
Jstc94Beginner
asked in Other
Activation of new phone

Hello, I signed up for a plan with Koodo last week, which includes an iPhone 14. The phone was shipped to my address this week and the agent who helped set up my account/plan said he would call back today to help walk me through activation/setting up the phone. He said he would call back due to my request to keep the same phone number from my previous phone with another provider. The agreed time to call back has passed, so I am reaching out here for support. If some assistance on here or someone else can call to help activate and set up my new phone, that would be much appreciated. Thanks in advance,Jstc94

281
Georgia Koodo
7 days ago
K
kirstinConnector
asked in Other
two missed service appointments

How do I get someone higher up at Koodo than the call back person? I have had 2 missed service appointments. I do not have a coax cable to my house. I have had my equipment for 2 weeks and have missed 2 days of work waiting for techs to come. Every time I get a call back, i am just told that they will call me with the next available tech time and to wait for another appointment. 

362
Darius Koodo
7 days ago
H
HCAdvocate
asked in Other
Data Speed?

I’ve noticed that my data speed is down to about 3 Mbps.  The upload speed seems to be fine at around 13Mbps.  This has only started since 1-2 days ago.  Is this normal?   

435
Dinh
7 days ago
A
ArianOrganizer
asked in Other
What if I order the second tab with the same plan?

Hello,I received my new tab Samsung s24 today and I was wondering what happens if I order another tab (with different color) without changing my plan? I asked because when I choose the new tab and doesn’t change my plan the tab in checkout still is $0 and I just have to pay the shippingcost. the plan is also the same monthly payment (us-ca $50).Do I receive the new tab as I see in my checkout? is that affect to my older tab which is also $0.? or I can get the other one with $0 and it doesn't affect anything.The other question is when I ordered my tab it was mentioned that I receive the tab with extra accessories as a bonus gift (black Friday) but I didn’t get anything but just a device. If Koodo advertise something extra why they didn’t send it? Thank you.Arian.  

234
A
8 days ago
L
LyshaBeginner
asked in Other
Have just gone from i8 to i14 and am having troble with the esim activating my cellular.

I have tried all the normal things. Restarting, toggling  buttons. Did the update on my phone. Took it in to the desk and asked them to manually add an eSIM.(he used a new one from behind the counter) Waited over 6 hrs for it to hopefully activate. Then I tried going online to add the sim that actually came with the phone. Now have tried repeating toggling switches and restarting the phone again.  What’s next? 

202
L
8 days ago

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