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Hi Folks,I have Koodo Home Internet and am looking access a home server from outside my network. I have not been able to find a specific answer to whether Koodo has my IP behind CGNAT, if they offer a public IP address for those who need it, or if they offer IPv6 addresses for those who want it.Does anyone know anything on these topics? I am thinking of getting a support callback but honestly am worried they won't be helpful or know what I'm talking about.Any and all help would be greatly appreciated!

Worst decision ever transferring my number to this carrier first became a client of theirs when I purchased my daughter‘s first cell phone when she was just 12 years old an iPhone of her choosing then the following year when she was just 13 I transferred my carrier my number to them that is 16 years with this carrier every two years I upgrade my iPhone never ever ever had an android if somebody offers me their android I do need to know how to answer it. Do not know how to turn on. Do not know how to adjust the volume. Do not know how to text. Do nothing about an android. Do not even know how to use the full capability of an Apple product but I love iPhones always have an iPhone after my place by flip phone and my daughter‘s hands and then went to this company and got her first iPhone what a big mistake nothing but trouble for 16 years. How stupid have I been to stay with this carrier for 16 years? What have I done? I feel like a shameful of myself to waste my money on this carrier f

I have a couple questions and I'm having a hard time finding the answers.  Also if anyone has the best way to contact customer service, please let me know!  1. A few months ago a Telus rep came to my door offering me internet which I accepted.  Once he was long gone and I got my first bill it came through Koodo.  I am curious as to why/how this happened as I was under the impression it was directly through Telus.  It's not that big of a deal but I did not enjoy making a seperate Koodo account and find it even more frustrating trying to contact koodo. (I have yet to find a direct chat or phone number to speak with an agent or customer service) 2.  My second question is can I pay my internet bill through my bank and not a credit card.  Anytime k try to search an answer it only gives me options for Mobility and asks for a koodo phone number, which I don't have.  I need internet troubleshooting not mobility.  If so how do I remove my credit card from my accou

Signed up 2 phone numbers in April and was supposed to get the connection fees credited back (160.00+ tax). Didn’t receive anything, contacted the guy who signed me up and he submitted the CFW credit request again May 12, still have not received anything.  Ref id: CS-202605-273

I was really  hoping to get the nubia Flip 2 but it's out of stock. Is it possible that they will become available again soon?

I did everything to switch from public mobile to Koodo everything was approved I got the text to say “yes” the day after because I have no service where I’m working. What do I do now ???

Can I buy a new tab while I am on a Happy tab plan with koodo for an existing number ? Tab balance is zero. Will I have to return the previous phone if I buy a new one before the 2 year period ?

Hi Team,I am just wondering if there are any plans to bring Home Internet to Alberta?Thanks,  Steve

not sure if this is related but I am experiencing slow speeds since a few days ago as well...the network seems to be having issues

I’m out of the country and signed up for a 360 plan and eSIM. It gave me a registration error and now I can’t activate it, dont have access to SMS so I can log onto my account, can’t call or receive support call back and there’s no chat or email support. Any ideas on what I can do?

I am trying to setup my voicmail in English as per my account which says EN.But every time I dial the numbers as per different instructions on website , all the messaging is in French.Why not just have For Englich Press 9 .. it would be so much easier & save me hours of frustration.I do not sue my voiemail now because I cannota ccess it due to French instructions. 

I received a text message from 4799 saying that  Koodo received a request to transfer my number to another service provider, which I didn't. What is this about? Could you check on that. 

Why is it impossible to actually talk to a human being? I have been waiting 2 months for my activation email for my home internet. Does anyone know how to contact someone. No one ever answers when I set up a "call back"

My internet has been flaky overnight.  Loosing connection multiple times per hour overnight.  I have  rebooted my modem and router, and no improvement.I work remotely overnight, and I used my Koodo cell plan and hotspotted, but connection problems persist.I think it must be something on the Koodo end of things.  Anyone else have issues?

Instead of enjoying my off day, I wasted 3 hours on the phone just to cancel the bad internet service, nobody answered. I scheduled a call back. They called after 1 hours and again they put me on hold for another one hour!!!!!then line discounted and no one called backAnd they call it a service?! This is absolutely ridiculous, I'm gonna call the CRTC to find a solution. 

Koodo is the worst network I have ever use. I called to be connected to a technical assistant 

I wonder if this happens to others: my Koodo home Internet keep disconnecting and reconnecting today. I turn off  and turn on the modem/router power several times already to try to fix it, but it does not help.  

My internet connection has been going off and on all night and morning. Multiple times per hour. I downloaded the Kodoo app, but all that doesn't tell me anything except I have no internet. It's extremely frustrating trying to work and being kicked out time and time again. Does anyone know why this is happening today? May 20th 2026. 

When I first signed on with Koodo they sold me on the idea of the premium Stream+ and not having ads in the available streaming services. Only to find out that this isn’t true. I need to pay Amazon $3/mth to remove the ads on their streaming service. Why isn’t Koodo up front about this?? Why am I paying for a service that I’m not receiving? I’m not posing a question here. I’m just not pleased with the misleading advertising from Koodo’s website, phone reps and in-person interactions regarding this issue. 

Its impossible to talk to a human with koodo, i just opened my account today and this is beyond frustrating, i am ready to cancel it, but  I cant even talk to someone to cancel my account. 

It has become extremely frustrating to deal with the complete lack of proper assistance from Koodo’s customer service. Despite multiple attempts over several months, I have yet to receive a clear answer or any meaningful support regarding the missing referral bonus from January. Instead of resolving the issue, I was repeatedly redirected and ultimately told to contact you — which is entirely unacceptable at this stage.On January 2, 2026, I referred a friend to Koodo, and he activated his line on January 5, 2026. It has now been over four months, and neither of us has received the “Refer a Friend” bonus we were explicitly promised. This delay is unreasonable, and the ongoing lack of accountability from Koodo’s support team has only made the situation worse.To make matters even more concerning, the Koodo support team instructed me to email support@refer.telus.com for assistance. That email address turned out to be fake, as I immediately

I have ported my number from Virgin to Koodoo more than 4 hours ago. I replied YES to the virgin message to initiate the Port and I have received a Welcome message from Koodoo as well. However, I can’t send or receive and calls or messages on my phone now (Network just shows SOS) and I cant create a self serve account with Koodoo due to not being able to receive a message. I cant receive a call back from Koodoo support either so I’m stuck. Any ideas what is going on here? I’ve restarted the phone & reset the network settings as advised online. Do I just wait longer for the Port to complete? I can’t get any help. Old phone is also in SOS as Virgin has disconnected it now. Thanks!

I am trying to contact customer service to schedule a callback regarding my internet. It has been dropping soon after resetting and after speaking with a rep it was good for a few hours but is doing it again. There is no place to schedule a call back and the chat bubble that is supposed to be available 24/7 won't go past the bubble. I am beyond frustrated and am considering an alt provider. 

When does the Device Care Complete start:when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

essentially bought an unlocked iphone 15, when i went to transfer my phone number to the new device it somehow “completed” on my old iphone 11 but didnt fully transfer to my new phone. do i need to just make a new number and create an esim? and wouldnt that make me lose all my contacts? pls help:)