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My phone is locked and I need a PUK. I cannot receive a call because my phone is locked and my only other phone number is from another country. How can I get a PUK to unlock my phone?I have tried about 15 times to communicate with the AI bot and it is NOT helpful. The only way to talk to talk to a person seems to be to be able to receive a phone call, which I cannot do. I have tried phone numbers and they either don’t work or a recording directs me back to the AI bot.  

Hello,Please help to active WiFi Calling on 4 lines in my account. Thanks.

My service is on seasonal hold so i cannot receive any SMS or CALLS on it , now suddenly i see 2FA while login in. how do i set the 2FA , my service is on seasonal hold. i cannot pay my bill.if i cannot receive any call or sms on my number ,how am i supposed to set the 2FA

I am in India. One of my line is working and other is not.

I lost my phone and ordered a replacement from Koodo. After waiting 4 days without a phone, it finally arrived today—only for me to find out that there is no SIM card included in the package.I need Koodo to send me a SIM card free of charge, as I refuse to pay for another one due to their mistake. However, it is extremely frustrating trying to get in touch with a customer service rep since there’s no direct number to call.How can I actually speak to a rep to get a free SIM card? Is there any faster way to resolve this without waiting another few days for shipping? Any help or advice would be greatly appreciated!😭

My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay off my tab balance 

I bought a plan on koodo online and am trying to transfer from my old company. i signed customer service agreement and have an order number. i am using my same phone and just want to transfer over with an E sim but i cant seem to figure it out 

Paying a Koodo bill, and noticed an unusual icon too good to be true right?"3 months free Amazon Prime. Then $9.99"Ok, wow! I feel like a million bucks! Signed up. Happy.Next day Koodo text: here's a great new plan limited time. Get 10 extra gb and save additional 5$ with auto pay.Lucky streak! Yes!HAHAHAHAKoodo IMMEDIATELY cancels the 3 months of Prime.Thank you for swindling me Koodo!TL;DRKoodo marketing gets u 3 months free Prime, then cancels when you accept their offer of a slightly different phone plan.Brilliant!

Since this afternoon (november 6) the network is very weak.  I must go near a window, preferably open, if I have some hope of call someone.  I try to discuss with the “assistant”, but with no result. How can I said to Koodo/Telus that their service is broken here.  A phone number will be appreciated.  

Hello TeamI am not receiving the esim notification after going through the esim recovery process.Please help. RegardsRattanjeet

Telus, I read. Is have issues in parts of ontario.  Is the koodo affected in Windsor ontario.  I cant make phone calls.  I assume they are working on it. Hopefully will be up soon. 

Koodo is sending me Roaming reminders because I’m in White Rock and it’s close to the US border.  How do you make it stop?

Hello,I was incorrectly charged on my recent EasyRoam package and I’m finding it absolutely impossible to actually speak to a person. I’ve tried logging into the chat about 5 or 6 times to get someone to contact me, but every time I try and request a call back, the chat either goes to other options or konks out  completely. I’ve logged in about 3 or 4 times since last Wednesday/Thursday and I’ve never been successful at scheduling a call back. Why is this so complicated, Koodo? Why does it seem so impossible to get actual help from a real customer service rep when customers are the ones paying you money? 

Hello, I recently returned to Koodo after having migrated away for a short time because of moving. I had intended to bundle both mobility and internet service. I recall previously being offered a discount for essentially bundling the two but now when I look at pricing online for internet it is showing a much higher price than even my current internet provider and no mention of mobile bundling discount. Is there something I am missing? I tried calling in but the number for Internet service that Koodo Assist gives me redirects me to Telus and nobody I’ve managed to get ahold of has been helpful at all over the phone. Any help with getting set up would be appreciated.

Hi I want to cancel my account and not to transfer to any other provider.

Hi folks,Looking at buying the CPO iPhone 15 (128GB) and paying outright. I'm not planning to take a Koodo plan — I'd put it on Public Mobile instead.Before I order, a few things I need confirmed:Is the Limited Lifetime Warranty still fully valid if the phone's on Public Mobile and I'm not a Koodo customer? If so, how do I file a claim? The page mentions a 2-day security lock to the Koodo network — does that still auto-clear after 2 days if there's no Koodo SIM in the phone? Does the lifetime warranty cover liquid or accidental damage, or only defects? What's the minimum guaranteed battery health on a CPO device?A written yes/no on #1 would really help — that's the deciding factor for me.Thanks!

I have a question about using off-line maps.Google allows maps to be downloaded for use off-line and there are other apps too. I’m not clear though on how they interact with data. If I have my data / roaming turned off, will my location be shown on, say, Google Maps while I am walking around Rome? And if it does show my location, is that not using data?Thanks for any assistance /bc

Will Koodo be allowing iPhone Handoff (use the same # on two iPhones, but only 1 at a time) as announced by Apple for iOS 27?

I have an Iphone and will be travelling for several weeks. On some days I may need to use data on Easy Roam to make calls back to Canada. I do not mind paying each day for when I need to use it.On other days, I do not want to be charged Easy Roam but I just want to receive texts for 2FA. I also want to use wifi to use Facetime, Imessage, etc.Can someone please confirm the settings I would need for each of these.? Are these correct?On the days I do not mind being charged Easy Roam, I would have cellular data on and roaming on.On the days I do not want to be charged, I would have cellular data off and roaming off. I would not answer calls,  voicemail or send a text through the texting app. I can however receive and read texts. I can also connect to wifi and use Facetime, Imessage, etc.

I recieved a call from Koodo about offers for me.I asked the agent how I could be sure it was actually Koodo and he sent me a text. But it wasn’t the usual number I get texts from Koodo so I didn’t feel confident to continue.How can I be sure if a call is from Koodo?I checked the tutorial and it shows legitimate numbers Koodo use but any number can be used by a scammer and a text proves nothing. Will any offer that I might get over the phone also be available through the website? And if not how can a representative prove they are from Koodo?Thanks

I got a text from short code 5805 asking me to reply with "Y" or "N" to confirm a recent online order. The email contained the correct order details and my phone number. I just thought it was strange that koodo is texting me to confirm an order when I already have the email confirmation.  

I'm travelling to Japan and India in a couple of weeks and plan to be there for about 2 months. Instead of using the $18 per day easy roam, can I get monthly passes? I saw that there is Global easy roam 30 day pass for $125. Getting this for 2 months seems to be cheaper than the pay-per-day $18 charge. Has anyone used these passes and how does it work?  

Got a call from the above number claiming to be from Koodo. They already knew my account number, balance, email and asked if the email on my account is still my email.I hanged up immediately. Is this from Koodo or a scam call?

Can I buy a new tab while I am on a Happy tab plan with koodo for an existing number ? Tab balance is zero. Will I have to return the previous phone if I buy a new one before the 2 year period ?

I received a text message from 4799 saying that  Koodo received a request to transfer my number to another service provider, which I didn't. What is this about? Could you check on that.