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All discussions about other Koodo-related topics.

  • 982 Topics
  • 3,879 Replies
982 Topics
P
Purple JLeader
asked in Other
roaming

I keep getting messages that says welcome to the USA.  I am.in my apartment in southern Ontario Canada on wifi. There is something about making calls to the USA. Also something about data charges and . I don't know anyone in the USA.  And ifbi turn my wifi off, I have no data. I have included a screenshot of a text I received.  I have my roaming turned off.  

30
P
8 hours ago
TerranceL
TerranceLConnector
asked in Other
How do I know which IMEI I am entered for Koodo?

Whenever I am using Koodo Assist to unlock my phone. I have entered my IMEI but, it's said,, "Database doesn't match". If it's doesn't match what I have entered, what did I entered during signing up with Koodo? 

305
TerranceL
8 hours ago
U
udayjainOrganizer
asked in Other
Not able to receive incoming calls

I purchased the plan about a month ago, and since then, I have been unable to receive any incoming calls. Callers receive a message stating that my number is not available. However, I can make outgoing calls and access data services without any problems.I have contacted your customer service team multiple times regarding this issue, and each time, I have requested that they reach out to me via email as I am unable to receive calls. Unfortunately, I have not received any solution or response so far.This is my primary phone number, and this issue is causing significant inconvenience. I kindly request that you resolve this matter as soon as possible. If the issue cannot be fixed, I would appreciate it if you could either provide me with a new number or issue a refund. 

7010
Flo Koodo
14 hours ago
D
doug.eppConnector
asked in Other
Need help porting from voip.ms (can't receive sms)

I’ve just opened a new account with Koodo and I’m trying to port my phone number.My phone number is currently with voip.ms, not a traditional carrier.In order to proceed with the port process, I need to respond to an SMS message. However, I haven’t received the SMS.My voip number often fails to receive automated SMS messages. (This is part of why I’m switching). I tried calling customer service, but again can’t proceed without being able to receive an SMS message. Is there another number I can call to speak to a representative?

516
D
15 hours ago
V
vishal6666Organizer
asked in Other
Process to switch physical SIM to eSIM

I have a Samsung S23 and have a monthly BYOD plan with physical SIM, but I want to switch it to eSIM. How do I do that?

111
M
15 hours ago
Mercedes Marie
Mercedes MarieNew Member
posted in Other
disregister from android next-gen messaging

I got a text saying I need to disregister from Samsung next gen messaging how do I do that

181
Flo Koodo
1 day ago
C
CCCC09Connector
asked in Other
My phone is lost, how do I chat with a real human being who is a customer service rep?

My phone is lost. I can`t schedule a call back because I don`t have a phone. How do I talk to a human being, not a fucking robot, by chat, to help me figure out what has happened to my phone?

505
Flo Koodo
1 day ago
B
Bri WMember
asked in Other
Control Wifi Usage

Bell has an app to set time limits on wifi usage, Does Koodo?

303
B
1 day ago
A
AsalaRoseNew Member
posted in Other
is the internet worth all this effort?

See everything up accordingly and it didn’t work so they said they’ll send a tech. No one showed. I’ve been on hold for over an hour and was just wondering if the internet is worth it.  

201
M
3 days ago
Alleycat7892
Alleycat7892New Member
asked in Other
On hold for over 1.5 hours

Hey Koodo I am currently on hold with a internal help desk. I am 110% sure this is not for customers buy your loyalty department sent me here been 1:28:23 so far! When a customer is allready on the verge of cancelling putting them on a hold that is this long will ensure they cancel epically a internal help desk hold! Never in a million years after working for Rogers, Bell ect should this ever happen and not have the agent once come back to check in within a 2 minute period! There are reminders for the agent to check in within 2 minutes ever 5 minutes that have come across and a recording saying to use your tools and report broken links........ Come on Koodo Stop wasting my time! Anyone else have this happen when the rep doesnt know what they are actually doing?

291
Dinh
3 days ago
N
NOOFNew Member
asked in Other
how to cancel an account while away from the country

My parent passed away. I want to cancel their Koodo account. Is there a way to cancel while I am away from the country? or at least hold their plans?  

121
Georgia Koodo
3 days ago
F
FrostyIceConnector
asked in Other
Why Does Koodo Censor SMS Messages???

Koodo is completely censoring my SMS messages!! This was in  Sept 2024.I confirmed this by trying to send the message from one Koodo to another; both directions. WTF!!Phone 1 (Linux OS): So I know the OS is not blocking the SMS.Phone 2 (Android OS) Normal google based OSHere’s what I sent:Try 1, 2, 5, 6https://lu.ma/3xdktv2iTry 3, 7Hardware Unconferencehttps://lu.ma/3xdktv2iTry 4. (not blocked)TestTry 8.Hardware Unconference_https://lu.ma/3xdktv2iTry 9.Hardware Unconference//lu.ma/3xdktv2iTry 10.“Hardware Unconferencehttps://lu.ma/3xdktv2i”Then I tried to send from the other phone. Also blocked!!Why, or why is Koodo blocking perfectly valid links??? Not impressed!What else does Koodo censor?

271
Timo Tuokkola
3 days ago
S
Strawberrry33New Member
asked in Other
Disney+ price increase

I received notice of a price increase from Disney+. I can’t tell if this notice is only for my paused account from before I got Stream+. Should I expect any changes to my Stream+ bill?

171
Dinh
4 days ago
S
sydneytavBeginner
asked in Other
Roaming Charges

Hello! I have roaming charges on my current bill from August 25.. a $14.00 charge but I wasn’t in the US.. I just live close to the border.Can this be reversed please?Thank you!

243
Darius Koodo
4 days ago
D
Damu1969Connector
asked in Other
My texts are not being sent

Since yesterday morning, I'm unable to send a text here in Nova Scotia. I can receive a text, I can call out and receive calls.It seems it's only texts I can't send.I reset my network connection. But it didn't help. Thanks . 

416
P
4 days ago
M
MaziNew Member
asked in Other
low speed inyernet

Internet coverage is lowEven loading a simple picture takes time.Sometimes I face the no internet conection message. 

81
Dinh
5 days ago
Carlo Tarantino
Carlo TarantinoMember
asked in Other
wifi calling

i need to activate wifi calling but it says i need to contact customer support but apparently there arent people at koodo and i cant find a way to contact anyone. any suggestions? 

515
Dinh
5 days ago
John Francisco
John FranciscoBeginner
asked in Other
eSIM help

Hey, I was trying to figure out eSIM for an app called Ubigi.Long story short. Instead of connecting with Ubigi I converted my SIM into an eSIM. In my confusion I deleted my eSIM and now have no SIM.  it did say my plan was not deleted but now I don’t know what to do and I’m in Japan.

131
Flo Koodo
5 days ago
Carrie Vogel
Carrie VogelNew Member
asked in Other
Technician

I need to book a technician to come to my house to hook up my internet. I don’t have the correct equipment. Please call me 

171
M
6 days ago
x97gfq
x97gfqBeginner
asked in Other
Is this a phishing email?

 

313
Allan M
7 days ago
1
1StevenRRockstar
posted in Other
We couldn't find any results for "Topics started by you". Please try again or create a topic.

What happened to my two topics on “A Message from Koodo” August 19, 2024 outage-interruption of Koodo services? That offered a $5 credit for loss of services & that it would be adjusted on the upcoming bill? There was five replies & there all gone as well. Purged I suspect. Sept 2024 bill arrives & no $5 credit, however, Koodo decided to increase my phone costs by $6, on the Sept 2024 bill. I am now going to consider a complaint to the Corporate & Government powers that be.Send that up the line. 

808
1
7 days ago
J
JaretbgNew Member
asked in Other
NEED PUK ASAP

Accidentally locked myself out of sim and phone is requiring PUK code

132
Flo Koodo
7 days ago
C
ChipgamezNew Member
asked in Other
koodo canceled order without calling me

I don’t know what’s going on. I am very upset, I paid $200 for iPhone 6 Plus for it to be delivered within a two weeks, I get a call to confirm my identity. I was too busy and told him to call around 3-4pm today. Representatives Confirm those times, never got a call back this whole day then to my surprise got a email that they cancelled my order. What is going on? I am very mad. I want to cancel my phone account with Koodo. I can’t even get in touch with anyone!! Is there any number I can call for help with this

363
Allan M
8 days ago
2
2xneilMember
asked in Other
Voicemail: Extended absence does not work

I need help with deactivating/disabling my voicemail altogether on my device.

314
Flo Koodo
8 days ago
G
Greg LockeConnector
asked in Other
razr+ 2024 broken screen

Hi just looking for some information as I can't call Koodo at the moment due to me being at work in a different province until next week. But the issue is my phone screen split in half at the fold randomly seemingly just by using the phone and opening and closing it. Looked online for Motorola warranty repairs they do no fix screens. And apparently there is no option to fix the screens using the device care I purchased with understanding I could get screens fixed. So only option I can see is to buy the replacement for 400 on a month and a half old phone… Anyone else have to do this?

181
O
9 days ago

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