All discussions about other Koodo-related topics.
- 635 Topics
- 2,170 Replies
Over 2 days ago I spoke with a rep and initiated transferring my home phone#/landline to my current Koodo account thus replacing my current phone #. The transfer WAS initiated. My online Koodo account page now shows the ‘new’ # (my landline#) and my iPhone shows the ‘new’ # as well.However, my landline is still active and calls to that # still go to the Bell landline and NOT to my cell.If I try calling my previous Koodo # it goes to a voice saying no such phone# so obviously my original Koodo phone # has already been cancelled.I’ve tried getting a live rep callback but after NUMEROUS fruitless attempts in the we’re ‘too busy’ loop, I thought I’d try here.So… I’m in some kind of weird limbo right now. No one can phone my cell phone but I can make calls out.Has someone/something possibly screwed up the # transfer or.. am I being impatient after 2.5 days?
Hello,So months ago I had ordered a SIM Card to try Koodo. I never received it and never activated anything so I just let it go. Months later I see emails in my junk folder saying I will face credit issues and a Collection Agency is I don’t pay my phone bill. I have never activated nor approved a monthly phone plan… I checked the account I ordered the SIM card on via Self-serve and low an behold I have charges for a 0 minute call time, 0 texts and 0 data usage for almost 300$…I have tried Koodo chat but there isn’t really an option for this situation. Tried several call backs and when I answer I get silence and then dial tone… tried a dial back today and chat says its too busy - how do i resolve this without speaking to a person.glad I didn't go with Koodo this this experience has been horrid… Any suggestions are very welcome HELP Thanks,Rob
SCAM ALERT. I have been receiving messages from what appears to be Koodo. Koodo is listed in the contact info and It says e-transfer : Mobility Services sent you funds along with a link. Service rates may apply. Be careful when receiving these messages. I did contact Koodo and they asked me to send them the messages but I have tried everything and they always come back undeliverable. I’ll try here.
Hello, I am a koodo customer with (Removed sensitive information) account number.I am an Iranian and as you are aware of the situation on my country, the government has limited Internet and we are not able to reach our families. Since yesterday there is message circulating between the Iranian communities saying that you offer free call to Iran from Canada , just I wanted to confirm with you if this is correct? I hope yes.And if yes please put on your website to inform people officially as we have no twitter account all. Many thanks
In Atlantic Canada working remotely through hurricane Fiona. I’ve only had options to top up data not unpause and pay per use. Picture added so you can see the options I was given, same through self serve website. Seeing that top ups will not be waived is unacceptable. Also having to unpause and add 1GB at a time is not helpful. I need consistent data to keep working without power/internet. Now given option to unpause after multiple top ups, Will all data use over what my plans covers be waived? And can you unpause my data to the end of the bill cycle?
I had crossed limit of international calling. I didn’t get any notification for excessive use. Koodo added tab balance around $500. I asked customer service even they did n’t recognized it’s the charges for calling they told me it’s tab balance. After a month I get to know it was not for the tab balance it was the calling charges. Otherwise to buy add on its 10-20$. And then just refunded $90 after the conversation out of $500. Telling me to count manually instead of updating their poor website thing. For the next time may be I am gonna count each call every day on the notebook 😂 because Koodo don’t have anything on their site to calculate international calling minutes. The worst service I had in my life.
Hello!I have been attempting to close my Koodo account from abroad and it is a terribly frustrating process. I do not have Facebook, nor Twitter until a few days ago... I just started a Twitter account with the sole purpose of shutting this account down. I have left a DM to Koodo for more than 48 hours with no response yet. How long am I expected to wait to receive a response?Seems absurd that a communications company is so out of touch, and makes it exceedingly difficult to perform a basic service.Thanks for your time.
I found this article that shows I can’t get incoming text with eSIM abroad. As a backup plan, can I get additional nano SIM to change from my eSIM to nano SIM although I have already had my eSIM ?If I have an issue with my eSIM abroad, can I simply change to nano SIM that I got in Canada before leaving from Canada?
Hi I understand you are waiving the data overages until sept 30 for Fiona disruptions ( thank you for that ) but my pay period doesn’t reset until Oct 21 . So does this mean since I used my data and more during Fiona that I won’t be charged for overage but I still have no data left after sept 30 ? thank you
I hope someone can help me with the following. I am terribly confused.I will be on vacation soon on a cruise ship in Europe and then cruising back to Florida (I know - poor me!).I will turn off my data. I will be using the wifi that the ship provides.If i don’t place my phone on airplane mode what will happen if I receive an INCOMING text? Will I be charged for this or is an incoming text on a cruise ship free? Also - if my phone rings and I don’t answer it, will I be charged?
I am getting an error message that says “unable to activate eSIM you can try again, or contact your carrier for assistance”. But the latest I could get call back from koodo customer care rep is on Monday afternoon. Unfortunately, I already registered the new sim in self serve so the old sim doesn’t work any more. I don’t know how the rep would call me? Does any one have any idea? Basically now now am stuck with not having any phone at all.Its so frustrating to see that Koodo has very little information about eSIMs in their website. I am basically stuck right now. Could any one please kindly advise how do I navigate this? Thank you very much in advance Best RegardsBalaji
Hi there,I have charges for Roaming on my last two bills (Aug 1 and Sept 1). I have not been outside of Canada, but I was visiting a city close to the US border. Please help me to fix these errors. On the Aug bill I was charged and extra $10 in roaming texts and in Sept I was charged $42 for roaming text and phone (before taxes). I had shut off roaming on my phone, so I’m not sure why this is still happening. Thanks
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.