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All discussions about other Koodo-related topics.

  • 985 Topics
  • 3,765 Replies
984 Topics
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RaviRajBeginner
asked in Other
Chat Bot Sucks

Need live agent. Chat pots are frustrating. They have only common porblem loaded and keep repeating the same.

261
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ShinShin
ShinShinOrganizer
asked in Other
What is a Tab?

What is a perpectly mean of tab?

301
Allan M
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BengenConnector
asked in Other
texts

Why am I not receiving verification texts from 2 betting sites? Does Koodo filter these out?

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natanzelBeginner
asked in Other
Change Email marketing preferences

How can I set my preferences for Koodo marketing emails? 

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Flo Koodo
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Lala1973Beginner
asked in Other
Why am I not receiving text from one person?

The person is my building superintendent and she receives my texts but I never get hers. Sh’s not blocked or anything.

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Dinh
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CornwallianBeginner
posted in Other
sales representative

A sales representative called me to offer the stream + subscription they offer. Unfortunately the sales person seemed to only give me the answers I wanted to hear and gave out wrong information. I was paying the extra fee to have a family member use my Netflix account at a different address, when I asked about being able to continue allowing them to use it they reassured me several times that yes, because it was the partnership they had with Netflix that allowed this sharing of accounts, she "apparently" asked a fellow employee about it to which they confirmed it was accurate information. This is not the case, after doing some research it's not even something they can offer at this time.My only suggestions going forward is maybe train the sales reps better on what it is they are selling to their loyal customers, and also do your own research before agreeing to switch everything over. The savings would have been nice, but it no longer met my needs when this misinformation came to light.

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Flo Koodo
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JSMTLBeginner
asked in Other
Koodo Internet - Using my own router

I see another post where the user said they were able to use their own router. I tried 2 of my own, and both wont get a DHCP handshake and cant pull an ip. when i connect the boost 2.0 all is well.  DId somehting change? I’m in QC (so its running on Videotron’s backbone), and I’m using the DMA1000 modem. Anyone was able to hook up their own router?

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MidnightBloomBeginner
posted in Other
New Scam floating around? Number porting?

Today I received a voicemail from the number +1 (778) 771-5581 (which says it’s coming from Abbotsford BC). The voicemail seems like it was mostly audible cut off. The only thing I could make out was “Text messages We will freeze your mobile phone number within two hours and manual customer service is transferring it Please wait…” Is this a new type of scam that’s floating around? I always ignore these, but thought I’d ask around if anyone else has been getting these messages lately.  Also curious, is a scammer able to manually transfer your phone number? Just curious what the safety measures Koodo has in preventing this from happening. 

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sunnybono70Beginner
asked in Other
New Koodo Internet account set up

planning on changing to koodo internet.  Does koodo charge for tech support in setting up the equipment from DSL to Coax??

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Jouniea NahoomBeginner
posted in Other
recevoir un chèque

J'ai reçu le chèque de votre part, mais malheureusement, j'ai rencontré un problème avec mon compte lorsque j'ai essayé de le déposer, et j'ai pensé qu'il avait été enregistré sur mon compte. Après plusieurs jours, j'ai reçu un message de la banque indiquant que ce chèque avait été annulé pour des raisons liées à ma carte.Je voudrais donc vous demander s'il est possible d'envoyer un autre chèque du même montant car j'ai jeté le chèque précédent à la poubelle.

161
Flo Koodo
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JoeyjayyBeginner
posted in Other
leaving Koodo

I’m not here to ask questions—I’m here to inform you that I’m gladly leaving Koodo and terminating all my subscribed services. As an immigrant from Nigeria, I’ve never experienced such terrible network coverage, even in my home country, which is considered developing.  

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Dinh
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siducrosBeginner
asked in Other
Use existing cable modem for Telus Internet

TL;DRMy Telus Internet activation day is February 15th but, due to a shipping error, my new equipment will not arrive in time.  I already own a working cable modem.  My current ISP is Start.Ca, now owned by Telus.  Is it not possible to simply migrate my current cable modem off the Start.Ca network and onto the Telus Internet network? Long VersionAs I mentioned above, my current ISP is Start.Ca.  My current service is cable based.  I own my cable modem (Hitron CODA-45); it is not rented.  My mobile phone service is with Koodo/Telus and since Start.ca is now owned by Telus, it made sense to migrate to Telus Internet so I could bundle my services and save some money.I placed an order for Telus Internet on February 2nd, with an activation date of February 15th.  I learned today that the new cable modem & router will not arrive until some time late next week, after my activation date due to a shipping error, leaving me without Internet service for potentially seven days.I can live with

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1FJefBeginner
asked in Other
Telemarketing call hang ups

In the past month I’ve had  at least 6 calls that ID as either Koodo or Telus, when I bother to answer there’s no response and the call hangs up.  I see this is a topic of past comments now closed to comments.Like, it’s getting REALLY annoying. Stop calling and interrupting me to hang up on me.

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lonitaAdvisor
asked in Other
Call Control won't allow through phone-based intercom

I turned on Call Control to block all the spam calls and that works great, but despite having the number on my approved numbers list, the system still gives a busy signal and won’t allow people trying to contact me through the phone-based intercom system my building uses. They buzz the intercom downstairs, but the calls are still refused. I can’t use the service if it’s going to do that.Is there anything that can be done here?

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jaysuschristBeginner
asked in Other
Trying to contact Koodo support

While living in Europe, I got a different SIM card for my phone, and I do not have said SIM with me in Canada, so I am unable to receive calls to that number. I have a temporary number as well as an email account that I can use to be contacted by. I ordered a new phone a couple days ago and have received two emails stating that I will need to be contacted by someone from Koodo to approve my information or schedule a callback. I am unable to do so and was wondering if there were any alternatives to getting in contact with a service representative. 

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YouaintthehostBeginner
asked in Other
Poor Service Calgary Beacon Hill

Does anyone else have poor internet service in this area with Koodo?  I have heard complaints from contractors that have worked in my area, and I have noticed that my internet is terrible ever since koodo has been offering 5G.  I have been through multiple different phones.  My current one has eSIM, so any considerations I had about my Sim are out the window.  Everyone in my household runs samsung galaxy ultra (20 up to 25)… everyone has the same issue. Does anyone have the same issue?  is it a problem with bandwidth at the tower level?  my plan has plenty of data.   On a side note, my  car also has a sim with public mobile.  When I turn on mobile Hotspot i seem to have the same issues.  So I think this is a Telus service issue in this area.

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Georgia Koodo
Vince S
Vince SBeginner
asked in Other
Telus Film and Series

Is there a page somewhere which describes exactly what is included with the “Telus Film and Series” access, which comes as one of the perks with Stream+? The FAQ page has this as an answer:“Once you subscribe to Stream+, you will get an activation email from TELUS . Follow the steps to access TELUS Films & Series and watch ad-supported live TV channels all on the TELUS TV+ app.”But I found a response in these forums saying that LIVE TV is not supported with the Stream+ subscription.Just trying to get a sense of what to expect before committing.I can see the available channels, shows, and movies here, but I assume many of those would be paid add-ons after subscribing to Stream+. How can I find out which ones would be included?

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RibwarBeginner
posted in Other
reactivate my cancelled sim and account

I have monthly paid sim card from Koodo. before I travel from Vancouver, Canada to Iraq I changed my plan from prepaid to monthly payment. However, monthly, I was checking my self service account and it was showing that the due amount is 0 and when I was looking at my bank account it doesn’t show any transaction for bill payment. I thought that it might take the money for bill in a way maybe 2 or 3 months together or other ways. so it was very confusing until I got a notification message saying that the sim is not provisioned. and then I followed with it and looked at the status of my sim it was saying that it is not registered anymore! then I tried to call customer service as my self service account also deactivated and cannot access it to pay the outstanding money and reactivate mu sim. the digital assist says that I can make call back schedule but that does not work for me as I’m in Iraq right now and probably come back to Canada in the next 2 or 3 coming months. I also checked that

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sf0912Beginner
asked in Other
Need to reactivate cancelled account. But not in country.

I’d like to reactivate a cancelled account cause my bank account 2FA is tied to my number. I’m not in Canada, would a family member able to reactivate the account by speaking to an agent. 

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pranjal123Connector
asked in Other
Issue with Koodo SIM Activation After Successful Transfer

I purchased an iPhone from Koodo on January 10, but the SIM card was not included in the package. After waiting for a couple of weeks for a separate shipment, I contacted Koodo on February 5, and they sent me a SIM card.Last night, I inserted the SIM card and followed the instructions to switch carriers. My previous service is now deactivated, and I received a confirmation text from Koodo stating:“From KOODO: Your transfer request has been completed successfully. Welcome to KOODO and thank you for joining us!”However, my Koodo network is not connecting despite the transfer confirmation. Has anyone experienced this issue before? Any advice on how to resolve it?EDIT: It’s an iPhone 16 and restarting it didn’t work. I tried “Resetting all the network settings” and that didn’t work either.

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danielforcierBeginner
posted in Other
illico débarque sur la télé

J'ai un forfait illico+et il dwbarque toujours sur la tele  

221
Flo Koodo
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Kim-25Beginner
asked in Other
Unable to change billing address

I did change billing address and submitted, However; it is still same address. 

101
Georgia Koodo
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fani07253Beginner
asked in Other
No internet Signal

Hello, My koodo's internet is not working i try every thing restart my phone, switch off etc. Now how can i solve this problem.

332
Georgia Koodo
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lamarre
asked in Other
easy roam

I'm travelling to the Dominican republic. Can I use easy roam the days that I might need data? I don't think I need the 7 day unlimited Caribbean pkg as we will mostly use wifi.

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AzadBeginner
asked in Other
customer service

I just had a conversation with carlos (customer service) , he is from Guatamala. I had some outstanding bills as I am suffering to pay all. I told him " I like to make a payment and I Don't think I can may full payment today. He replied " why do I think that it’s not necessary to make full payment". I never felt so low in my life. I had to explain him i can not make full payment now. [They is a job crisis in canada and people from all over the world working for canadian companies and here Canadians are suffering.]   I thanked him for his assistance and hang up the call.

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