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I operate a community fibre network at a park.  All my customers are CGNAT behind a single public IP.  No Koodo customers can access the secure account website as cloudflare is blocking.  Can you tell me who to contact at Koodo to get our IP whitelisted please?Cloudflare Ray ID: 9bac914de935ac25

I recently acquired a Google TV with a Disney+ feature. I tried logging in but was unsuccessful. I could still access the Disney stream on the Apple TV box. So I tried changing the email address on the Disney stream account to match the email address on the Google TV. Now the Disney stream doesn’t work on either the Google TV or Apple TV. I called Disney but they couldn’t find my account. I had the Disney stream included in a subscription bundle since June 2024.  Disney asked me to call Koodo to advise them and/or ask for a subscription ID.  I called Koodo tonight. After an hour of trying with accessing the Disney account, I was transferred to a technician. After more than an hour of trying, I was told to contact Disney. The technician could see it was activated since June 2024 but it was never activated on the Disney end.  The strangest issue was whenever I tried to login with the Disney app it would redirect me from the English to French Disney hom

I can never get anyone to call me back. I signed up and it took over a month to get the internet to start working. Kodoo promised me a certain rate, I have been emailing for weeks now trying to get my money back for the first month I was charged and get the new rate that I was promised. They email me saying they will call back at 7pm - no one calls. I’m stuck here emailing over and over again. Then I say I want to cancel to just get someone on the phone, and poof! They cancelled my internet. I have kids and a work from home job and no communication on refunds or what day the service will end (because I’ve prepaid for the month). I need someone to call me back and sort this out. It is too much. I regret opening my front door to that salesman. Kodoo needs to give me a refund for the time before activation, adjust my pricing to the promised rate and reactivate my line up until the date that I have paid for. They have left us in the dark

I have been a Koodo customer for 15 years. So when it came time to set up my wifi I chose to use Koodo. BIG MISTAKE. I have been left without wifi for over a week.When I signed up the rep assured me a tech would come to ensure my wifi activation was easy. Well the tech was canceled and I in fact did need a tech to properly set up my wifi. Since Koodo uses a 3rd party tech company I have been trying for over a week to get my wifi set up. I’m currently a student and require internet for a lot of my course work and Koodo’s excuse is there’s nothing they can do. How do you not have a direct line to this 3rd party to help customers in need. Today was the final straw for me when the tech I have been waiting for (for over a week) didn't show up for my appointment. Now I have no hope that my issue will be resolved as I have to wait another day without internet to speak to a manager to file a complaint. Horrific customer service avoid at all costs.

Been having problems with wireless home phone for a couple of month, intermittent issue with loud noise on incoming calls. Finally figured out how to talk to tech support, and supposedly is an issue with a ZTE firmware update from September ‘25 that is still not fixed. Have 2 home phone plans for a long time, and crazy that Koodo won’t remedy the problem their provider created.  Koodo, won’t ship a new modem they are now using instead of the ZTE and suggestions are 1) is to turn off/on periodically until they get a fix, or 2) switch to Telus for the new modem, at higher cost and 2 year contract. Not the best solution for my parents in their 80’s.  Anyone have any luck with Fido, or bought a cell router off Amazon/Ebay?  Just exploring options before I cancel. 

Hello… Where or how can I speak to a live agent. My problem, I was going to sign up with Koodo but I  didn’t. Now Koodo keeps sending me email messages, like now Koodo is asking me to sign in to view my billing, what billing? I didn’t signed up. How can I get Koodo onboard that I am not customer 

My location for my koodo service says I'm from Ontario when I'm from Manitoba. How can I change that? I turned on location, ect... restarted phone and settings... nothing has worked. Any suggestions would be nice. Updating my ip? But how? 

Hi  I recently purchased an eSIM from Koodo and successfully scanned the QR code to add it to my iPhone. Unfortunately, the eSIM did not work properly, so I removed it from my device.However, when I tried to scan the QR code again to re-activate the eSIM, I received an error stating that "this QR code is not valid anymore."Could you please assist me in resolving this issue? Do I need a new QR code or is there another step I should follow to reactivate the eSIM on my iPhone?Any guidance or support from the Koodo community would be greatly appreciated.Thank you for your help! Sedi

I upgraded my phone and plan online with Koodo because I lost my old phone  New phone was delivered today but I can’t find sim card - phone is SAMSUNG GALAXY S25FE 

Hello,I just got a SIM card from Koodo. But the problem is that, I have iPhone 8+ and 17. So, I have to convert the physical SIM card to eSIM to use iPhone 17.  I tried to convert it to eSIM on iPhone 8+, but it doesn’t support eSIM, so I couldn’t.  how can I convert my physical SIM card to eSIM ?  thank you 

I have been having ongoing issues with my home internet suddenly losing connection, even though ALL connection lights are on, on both the router, and wifi box. It works for a day/2, then shuts off, then comes back on its own, or if I reboot the Router. I’ve never had this problem with other providers before in the same location. And the equipment HAS been replaced, but the problem is STILL happening! Its happening right NOW! I’m having to use my PHONE’s 5G connection to get online. Has anyone else had this problem? Should I look to switching providers/equipment? Help!

Call Hong Kong from Canada using mobile, I can hear their voice, but they cannot hear me.Is that related to Telus ? Since I have other mobile brand also powered by Telus, and have same issue.Anyone experience long distance issue like this? Please advise, thanks.

I would like to sincerely commend Koodo customer service representative Andtchan Nasser for delivering an absolutely outstanding level of service. Andtchan went above and beyond to guide me through a very tedious and complicated process with remarkable patience, professionalism, and kindness. He demonstrated exceptional knowledge, clearly explained every step, and never once made me feel rushed or overlooked. His understanding nature, calm demeanor, and genuine willingness to help truly set him apart. Andtchan’s class of professional excellence is on another level — the kind of service that makes a lasting impression. Koodo is incredibly fortunate to have someone of his caliber representing the company. I’m extremely grateful for his support and truly impressed by the extraordinary quality of his work.

Are the Canary Islands covered by the easy roam euro travel pass.  I will be in Tenerife which is a part of Spain but is not specifically listed.

Trying to add Stream + Basic; however, it freezes before payment . Can someone tell me if Koodo currently has a problem.thanks in advance…

How do I talk to agent assist I need to talk to some one 

I would like to cancel the Koodo Home Internet, as the plan that was promised was not provided. Additionally, I was promised a discount on my Telus line, which I do not see reflected in my Telus account. I am also not satisfied with the internet speed. 

QUESTION: Why is my number, which is not with Koodo since Dec. 27th, 2025 still listed in account for monthly charges?Situation:   On my account were two phone lines/numbers, since 2024.On Dec. 27th, 2025 I switch one of my phone line to another service provider - due to Koodo raised charges for service, almost 20%, after +year of service, even thou an agent explicitly promised to never raise the charges at the time of signing my two lines with Koodo. in 2024.In November-December talks/texts with Koodo --» Koodo was not willing to match or just to negotiate the better deal, which I got with another provider.Second line will go from Koodo to another provider also. 

Can I add AppleTv to my Stream+ subscription instead of Disney?

I’ve been requesting a port out from Koodo to Voiply for months now, and it keeps getting rejected. I finally got a text message from Koodo to confirm, but I was sleeping (I’m on China Standard Time (UTC+8)). I set my phone volume high and after receiving 3 advertisements from Koodo that woke me up at 2AM (thanks...), I finally got the port out confirmation text message. I responded “Yes” immediately, but the port was just rejected again. I called Koodo support last week but they basically said “Stay awake all night”. Is there any way I can confirm the port out in advance? Anyone have any other solutions? I’ve now paid for a whole other month of service from Koodo because I can’t port out.

So i ordered an esim yesterday was charged for it on my card but never received an email confirmation or anything and have no service

Hi,I am not sure whether the eSIM currently installed on my phone is valid or not. I attempted an eSIM recovery, but since the device has no service, I am unable to receive any messages.Could you please clarify how the eSIM recovery process is supposed to work in this situation, given that there is no active service on the device?Thank you for your help.What I tried so far:- restarting the phone- powering off the phone for 15 min and starting it again- recovering the eSim

I am currently using Cogeco but will be switching to Koodo Internet. Do I have to contact Cogeco to cancel before connecting the Koodo modem to the wall outlet that the Cogeco modem is currently active on? I would rather wait until I see how the Koodo service works before I cancel with Cogeco. 

How can I activate a standard greeting in my voicemail?  I don’t seem to have that option in my menu.  Only personal greetings.  I want an automated voice to say “you have reached blah blah”

I called Koodo this afternoon and luckily got an excellent service from a lady called Catherine Ng ( spelling correct?). She is amazing, detailed explaining information and has  a lot of patience to solve the problems.Her help is really appreciated!Sincerely,Virginia Leung