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All discussions about other Koodo-related topics.

  • 1,009 Topics
  • 3,573 Replies

1009 Topics

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Dan JConnector
asked in Other

Wireless home phone still available?

Every time I log into my Koodo account and click “Shop” to get to “wireless home phone” it says not available. Is it available or not?

4
D
2 days ago
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Wayne HarmsConnector
asked in Other

wi fi calling after update

I activated the lates update Android security patch Feb 1 and now my wifi calling will not activate. I get a security number and validation from my account but it will not complete service.I have a Samsung s10 and it was working fine before the update. Has something in the update stopped wif i calling

9
R
2 days ago
J
j2025Beginner
asked in Other

My does new Koodo customer service agreement say that it is for a phone number that is not mine?

I’m a new Koodo customer. I signed up online and will be bringing my own phone and phone number. I am just waiting to receive my SIM card so I can set myself up with Koodo and port my phone number over.  My question is that the service agreement sent to me has a phone number on it that is not mine.  Is this a Koodo screw up or do they assign a temporary phone number for some reason until I port mine over? If it’s a temp number, it seems strange that they couldn’t put my actual number on the service agreement since that’s the number I will be using! I’m worried that I won’t be able to p set up my phone on Koodo properly. Can anyone hopefully set my mind at ease?Thank you! 

2
J
2 days ago
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danyismynameBeginner
asked in Other

Is koodoservice@mail.koodomobile.com legit?

I received an email from koodoservice@mail.koodomobile.comit says my son’s number is roaming on a USA network.I know exactly where he is and he is not even close to the states.  is that a scam? And if so, what the hell? 

5
M
3 days ago
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DeedleBeginner
asked in Other

my service is scheduled to move to a new Koodo account

I have been getting text messages since last June saying Koodo was making changes and my service was going to be impacted.  I should mention I was with PC Mobile first but then Koodo took over, so I thought this had something to do with that.  Got a text message even saying to visit a koodo shop if I needed assistance in making the necessary changes.  So I thought this was all legit, so I created a new koodo account.  However, when I log-in I cannot access anything.  Got a bill the other day, it was way higher, so I’m freaking out, but then I get another bill and this amount looks correct.  Has this happened to anyone else?

1
D
4 days ago
Linda Wall
Linda WallOrganizer
asked in Other

Server Turndown affecting my Credit Rating

With the ‘new and improved’ ‘turndown’ created through Koodo - it created a ‘new account’ (which really ISN’T - just a new account #), I took a 31 point hit on my credit rating and don’t have any way of contacting Koodo to rectify this… (Went from ‘Excellent’ credit to ‘very good’ - I’ve worked damn hard to create an Excellent credit score after going bankrupt several year ago!!!)I think I will dispute it through TransUnion… although they aren’t very user friendly either...

14
Linda Wall
5 days ago
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Travis.patry.bBeginner
asked in Other

where can i download the PDF of my call log, for the last 4 years.

So, im in the process of taking Ottawa to court. i need phone records for the last 4 years. where can i download the PDF of my call log, for the last 4 years.

1
D
5 days ago
Seelid Clawsen
Seelid ClawsenBeginner
asked in Other

Not receiving short code messages

I changed cel phone service suppliers about a week ago. So far things has been just fine but I am unable to receive any short code messages. Every time I have to log in to say a website like CRA its set up to text me a pin but it never comes through. I’ve had to ask them to phone me with it. This is less than ideal.  I never had this issue with my other provider. Any suggestions? 

4
R
5 days ago
Bijoy Naick
Bijoy NaickConnector
asked in Other

issues porting landline over to Koodo

Trying to port my landline from another provider to Koodo (mobile). The other provider claims they never received the request and there doesn’t seem to be a timely way to speak to Koodo. Request a callback and it’s 24h out..how can I get better support?

9
M
5 days ago
Trent Cooper
Trent CooperRockstar
asked in Other

Unable to get new phone on tab

 Koodo.com is tell me my plan is not eligible for tab. Im currently on 50gb for 55$. Any insight would be greatly appreciated.

7
Flo Koodo
6 days ago
Hélène Bouchard
Hélène BouchardBeginner
asked in Other

langue messagerie

Bonjour, je voudrais changer la langue sur ma messagerie. Lorsque j’ouvre ma messagerie tout est en anglais et je n’y comprend rien. je voudrais l’avoir en français. Merci de m’aider

1
R
6 days ago
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Lynda WestConnector
asked in Other

HELP....????

long, long story that took an hour and a half….new phone 10 days old….dead…. no action on it at all….call back and rather than send me a mailer envelope to send the dead phoneback and get a functional one….he repeated 105 times….”use the volume control button”told him at least 15 times that the screen and programmes are lockedand it does nothing….. I mean NOTHING>….|I was told it would take him 5 days to be able to send a mailing address soI can send the phone back…. then another 3 weeks for the order to beprocessed then a week or so in the mail….He, being named Walter, refused to connect me, in any way to Loyalty….GONG SHOW>…… ABSOLUTE GONG show with lazy, uneducated people

3
R
7 days ago
Dylan Scott
Dylan ScottBeginner
asked in Other

Is it possible to go to a physical Koodo store, get a phone there, and put it on your tab?

Hey all, my phone finally died for good, and I need one for work which means I can’t wait the 3 business days for a new one. I’m wondering if it’s possible to go to a Koodo / Telus store, get a phone there, and have it put on your tab.Please let me know,Cheers!

4
L
7 days ago
S
shadyliaBeginner
asked in Other

My Tab balance is $0! So why do i need to pay $800

My Tab balance is $0 and I am up for upgrade. I was going to get new phone but they said I have to pay 800 + something if I want a new phone because of my Tab.. I don’t understand nothing about it. Anyone can help me out? I never pay anything when I had my phone few years ago when I first signed up for Koodo.  

5
D
8 days ago
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MarkBenBeginner
asked in Other

Callback????

I have scheduled a callback then heard some robot talking over the phone and hang up on me. Where is my call back? I need it scheduled immediately! 

3
D
8 days ago
P
pzfusBeginner
asked in Other

Number to call customer service from outside North America?

Hi I need to call customer service to sort out an issue with an account that was moved across from PC Mobile.  I have been told through the Koodo store in Fredericton (my wife going in person) that they have done as much as possible, and that I must call Koodo service and ask to be connected to the PC Mobile support team - but the only number I can find is a toll free number which doesn’t work outside North America.  If you can, it would be great to be provided with this, the nuance is a little too difficult for bots to deal with.

1
Dinh
8 days ago
M
Moxy MayhemBeginner
asked in Other

EVERY SINGLE call I make gets dropped AT LEAST ONCE.

Every single call we make gets dropped AT LEAST ONCE.This is beyond unprofessional and we cannot continue with our business being impact this way.I will talk to Support this evening (which I think is ABOSLUTELY unacceptable that I have to schedule a callback time HOURS away) and this is not fixed tomorrow, moving all accounts to another provider.Has anyone else had this issue? How was it resolved??? 

3
Sophia
9 days ago
M
Moxy MayhemBeginner
asked in Other

Got disconnect from a callback call that was about being disconnected.

OMG. I was just on the callback call and got disconnect and the call was about being disconnect.Cancelling Koodo. Worst telco EVER.

2
M
9 days ago
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Crichter88Beginner
asked in Other

can’t make or recieve calls

My data works fine and I have good service. But everytime I go to make a phone call it is just silent. No rings go through, nothing or call failed. I can't get in contact with Koodo because I can't call and there's no way to chat online with someone. I’ve turned on and off the phone, I reset everything, I took out the sim, I left it off for an hour. Calls ring but won’t connect. This is iPhone please help

2
C
12 days ago
Tracy Lea
Tracy LeaBeginner
asked in Other

Retrieving Deleted Voicemail Messages

I tried to access my voicemail messages last night (9 of them) on my cell phone only to find that all 9 vm msgs had been deleted.  I did not do this.  Is there any way to retrieve these vm msgs??  Thank you.

2
Tracy Lea
12 days ago
B
bradleybramptonBeginner
asked in Other

Koodo complaint

I need Koodo’s help to provide me with a phone number for an incoming call that was a private number. I tried calling Koodo customer service and technical support and they could not help me. The person threatened me and I need the phone to contact the local police. Please call me so we can discuss this serious situation further. 

3
Dinh
13 days ago
V
vnoseworthyBeginner
asked in Other

Unusual Data Usage

My monthly allotment of data was used in a matter of days.  There are some unusual high periods of data usage.  While there have been months that I use all data, it’s never within a couple of days.  Could this be some sort of glitch?

1
M
14 days ago
S
StephanieOrganizer
asked in Other

Can I add a second phone number to my phone ?

I have been using my cell phone as also my business phone for texting only, but my customers keep trying to call me. So I want to have a business phone number that's texting only to communicate with them on, and have my personal phone number for the rest of what I need. Is there a way to do that? 

2
M
14 days ago
P
pkilfoylConnector
asked in Other

Trying to activate new SIM

Keep getting error message, “Sorry! We can’t complete this process right now. Please try again later.”

1
Dinh
14 days ago
B
bengrimsrudBeginner
asked in Other

Seasonal Hold & sim Cards

Do I need to remove my sim card when I am on a seasonal hold? I have an esim arranged for a trip to Europe but was hoping to know if I need to remove my physical sim card. Thanks!

1
D
15 days ago

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