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Hello,I tried to change my free perk to 3 day US roaming. It seems not working on my self service. Could you help me change it?Thank you.

Telus have a feature that if their internet goes down any devices will automatically be switched to mobile data and the data used will not count in your mobile data plan. This applies to Telus, Koodo or Public mobility accounts.My Telus internet went down 4 days ago so this feature would have kicked in, but looking at my Koodo mobile data usage it appears that the Telus data usage is included in my mobile data usage.What gives and who do I speak to to get it corrected?

Hi everyone,I have a Koodo Internet (home broadband) subscription and I need to cancel it. The problem is that I'm currently outside Canada and I don't have a working Canadian phone number, so the Koodo Assist callback option doesn't work for me — there's no number I can give them that they're able to call.What I've tried so far: Koodo Assist only offers to schedule a callback, and I've already sent a message through social media but haven't heard back yet.My question: is there any way to cancel an Internet plan entirely in writing — through Koodo Assist's Expert Messaging, email, or any other text-based channel — without a phone call?If a Koodo rep sees this, I'd really appreciate a private message. I'm happy to provide my account details and verify my identity that way. I'm in a time zone about 12 hours ahead of Eastern, so written follow-up works much better for me than a call.Thanks in advance for any help.

Does anyone know of a method to get in touch with an agent to discuss my account with? The AI chat is the worst thing ever when it comes to making this happen. Maybe there is a phone number that I haven’t found yet, or an email address I can contact to initiate a conversation?  

Anyone else get charged double for their phone upgraded at Best Buy and that was 10mns ago and so finding out I’m paying twice as much after the fact of upgrading god how is it if you actually wait the 24months but so I’m paying for the device right done that already even with Roger’s I’m on tab94 so I’m -900+ on tab device same as tab bonus but they wanna charge me 503 plus 491+tax and they keep saying this is normal whaaaat anyone else deal with this upgrading 14 months early 

Purchased a Google Pixel 10 XL , upgraded from a Huawei that was just gettingolder.   I can call out but I am not receiving calls 95% of the time and not always when I am in a different location. Phone does not ring or register that there was an attempt to call.  Severalclients and family getting upset and worried when they can’t reach me.I have tried all suggestions that Koodo site suggests andunable to reach a human tech support.  Any suggestions would be appreciated. 

For the past few weeks, there has been little to no cell service coverage in the Stephenville, Bay St. George, Port au Port region of Newfoundland.  Once 5G started showing up on my phone, the cell coverage disappeared. If I turn on and off Airplane mode, I get connected to an LTE network for a few seconds and you may be lucky enough for a text message to send. Then 5G shows up again and all service disappears once again. This is an issue for hundreds of customers. I have sent messages through Koodo Assist. Finally someone has gotten back to me and replied with this:REGARDING THE SERVICE DISRUPTION IN STEPHENVILLE: The investigation shows that the network in the Stephenville and Stephenville Crossing area has been experiencing coverage-related issues. While the system reflects both lines as active, active lines and a fully functioning signal in a specific geographic area are two different things, and that distinction matters here.The service needs to be fixed ASAP. 

Hi, I just did the Public Mobile to Koodo Fast switch today to the $30/50GB post paid plan. My current phone with PM sim is currently non functioning. Screen is busted and phone is not usable.I am currently abroad and purchased a replacement phone that only accepts esim. I provided all the required info during the fast switch including the EID of the new phone. My Koodo self serve account was migrated from Public Mobile but it appears the port did not go through. I suspect because I do not have access to my original phone Pixel 6 so I cannot reply to the port authorization  text. My new phone is an iPhone 17e  with esim only.After the fast switch I cannot access my Public Mobile account anymore.Can someone please help me resolve this issue. I have the Koodo reference number,  my new Koodo account number and my old Public Mobile account number if it helps.I cannot open a ticket with Public Mobile and I do not want to lose my current number.Please help!!

(Context):  --- Hello, I triggered a Public to Koodoo port via eSIM a week ago. After much back and forth with PM they’ve made my number open to port once again. They say the only way this transfer can be finalized is that if some Koodo agent will manually trigger migration.Some context from the Koodo chat:Currently abroad (No access to Fongo + any Canadian mobile number)  No access to PM account to trigger the activation myself (They said this is a server side issue they can’t really do much about — which I found to be a very odd reply but this whole situation is overall “wrong” and unexpected). I transferred to Koodo for their $30/50GB plan that was “specially” offered for people migrating to a postpaid plan to Koodo/Telus. Is there anyway I can get help with this and complete an agent approved migration. My PM number expires by the 19th of Aug so I would really appreciate help with this. 

Hello, I don’t know what to do, my home internet has not been working for a few days. The LAN connection is flashing. I have tried contact Koodo but I am out of the country and my family is without home internet for days now. Any advice? Thank you. 

I have an iphone 17 pro and have a koodo month to month plan. All in good standing.I pay for my mom’s phone too. She was complaining that she was missing a lot of calls.The same has been happening to me. When I get a stranger to call my phone it is blank air for like 30 seconds and then call fails.I have tried the following.check account is paid - it is reboot the phone turn off 5g turn off cellular, turn back on reset settingsIs there a webpage listing current koodo outages? This is enough to walk out the door to a competitor. 

When I got off my moms account and made my.own a very long time ago now the agent who helped me incorrectly spelled me name. My name is "Zoo" and the agent spelled it "zedoew" and I dont get why. It cant change it online and the agent who just helped me didn't understand. I upgraded my phone online and its coming in under the incorrect spelling of my name. What do I do?

Hello, I just triggered the Public to Koodoo port via eSIM. Whilst following the steps on checkout, I got sent an email to Complete my Registration. Then, I continued following the steps on checkout and on a page it displayed: “If you get an email about creating a Self Serve account, just ignore it.” I don’t know how this has impacted my registration but I can’t log into to Koodoo community using my email (the actual phone associated with the number, this is an alt). I really would like my Koodoo activation done ASAP due to some circumstances, would there be any way to verify my account with a Koodoo agent privately?? (I don’t see this option anywhere). 

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The staff at the Kodoo booth in the mall said I need to request a rep call back through the online help feature, while the technician/rep on the phone says I need to go to a physical location. Can somebody please explain the process to get a new Wireless Home Phone Hub?

I’ve been subscribing to the Koodo Steam+ package for the past year, but I recently received an advertising email from Koodo that said the package also includes premium membership for CBC Gem. I had no idea this was part of the package. Does anyone know how I can access that?Thanks very much!

I ordered a phone which would be delivered to my house. When Purolator was doing delivery on Wednesday August 12, I wasn't home. A note was left on my door. The instruction says the package is ready for pick up on Thursday August 13 at a Shipping Agent which will hold the package for 5 business days. When I went there today, Saturday August 15, the lady there could not find my package.  The lady tried to track the package. She said it was picked up by Purolator earlier this morning.When I got home, I tracked the package on the email. The package was picked up by Purolator this morning from the shipping agent. At 10:45am this morning August 15, it was "Returned to sender. Shipment no longer available for pickup"It was frustrating as it was only 2 days after the phone was ready for pick up but it was no longer kept at the agent for me to pick up. (The note says it would be at the agent for 5 business days)Can someone from Koodo help me how I should proceed to get the package of the new p

Hi, I’m trying to update my new address, but Koodo doesn’t seem to recognize it. When I enter my address using the automatic address lookup, it seems to find it, but as soon as I click on it the address field just stays greyed out and I can’t proceed. This happens in all of the major web browsers I’ve tried.If I try to enter the address manually instead, Koodo says it can’t find it. However, the address is correctly recognized by Canada Post’s address lookup tool. All of my other address changes went through without any issues on various websites.Any ideas?

I have an Iphone and will be travelling for several weeks. On some days I may need to use data on Easy Roam to make calls back to Canada. I do not mind paying each day for when I need to use it.On other days, I do not want to be charged Easy Roam but I just want to receive texts for 2FA. I also want to use wifi to use Facetime, Imessage, etc.Can someone please confirm the settings I would need for each of these.? Are these correct?On the days I do not mind being charged Easy Roam, I would have cellular data on and roaming on.On the days I do not want to be charged, I would have cellular data off and roaming off. I would not answer calls,  voicemail or send a text through the texting app. I can however receive and read texts. I can also connect to wifi and use Facetime, Imessage, etc.

Hi everyone,I’m hoping a Koodo rep or someone familiar with number recovery can help.We have two Koodo prepaid numbers that were recently deactivated after we unintentionally passed the 90-day renewal period by a few days (one was 5 days and the other 10 days) while outside Canada.I spoke with Koodo customer service today. The representative confirmed that:Both prepaid accounts have now been deleted because they passed the 90-day period. The phone numbers have not been reassigned to anyone else. The numbers are currently in Koodo’s number pool and will apparently be held there for another 90 days before being released. The representative said there was no way for them to recover the numbers or escalate the request and that we would have to wait until they are released.We completely understand that the old prepaid accounts cannot be restored. What we are trying to save are the two phone numbers.We would be happy to open two brand-new accounts (prepaid or monthly) immediately if Koodo ca

I need to cancel my stream plus it is due for a payment and i am not continuing the subscription. i was only able to get the manage subscription option on the cbc add on and was able to cancel that but i want to cancel it all. the chat bot is very unhelpful. anyone know how i can cancel this?

I recieved a call from Koodo about offers for me.I asked the agent how I could be sure it was actually Koodo and he sent me a text. But it wasn’t the usual number I get texts from Koodo so I didn’t feel confident to continue.How can I be sure if a call is from Koodo?I checked the tutorial and it shows legitimate numbers Koodo use but any number can be used by a scammer and a text proves nothing. Will any offer that I might get over the phone also be available through the website? And if not how can a representative prove they are from Koodo?Thanks

I’ve just bought two WF723CA home phone hubs to upgrade from WF721s. Taking my Dad’s sim card from the old hub and putting it into the new one is leaving me with red blinking lights which, according to the user manual, means SIM card issues. The old sim card was a nano housed in extra plastic to fit the 721. Do I have to go buy a new SIM card and register it through self serve on my Dad’s Koodo account for his phone number and phone service to work properly?

so for about a year ive been able to use my third party billing on microsoft and xbox, it usually asks me for a code during purchase to confirm and then for about a month it doesnt send any sms and just says error. i talked to xbox and it seems like its been blocked through koodos end. any way to fix this and unblock it? or is it a different issue. my phone bill is all paid up aswell.

Hello. I purchased Crunchyroll Mega Fan subscription. I received the emails for the receipt and the activation link. Every time I try to click the hyperlink, it takes me to my subscriptions but I don’t see the crunchyroll activation part.. I only have the Stream+ (which was purchased before). Will I be able to get a refund for it as it’s been days and the problem hasn’t been resolved? 

Do I still need to cancel and resubscribe to my internet plan if I plan on moving out in 2026?