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Wireless Home Phone Hardware Replacement

  • June 11, 2026
  • 4 replies
  • 262 views
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Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable.

 

I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The staff at the Kodoo booth in the mall said I need to request a rep call back through the online help feature, while the technician/rep on the phone says I need to go to a physical location.

 

Can somebody please explain the process to get a new Wireless Home Phone Hub?

Best answer by Dinh

You could try to visit a Koodo/Telus location and ask them to sell you the nubia home phone modem. It should be compatible with 4G VoLTE

    4 replies

    Dinh
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    • Dinh
    • Mobile Master
    • Answer
    • June 11, 2026

    You could try to visit a Koodo/Telus location and ask them to sell you the nubia home phone modem. It should be compatible with 4G VoLTE

    A Koodo customer, opinions are my own.
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      • Leoradave
      • Member
      • July 7, 2026

      One shouldn’t have to buy a new hub as that was originally provided with the home phone plan. Updated equipment needs to be provided by Koodo. I agree that the whole 3G to 4G transfer for home phone users is a mess with different reps advising different solutions. A real runaround. Meanwhile, they collect an extra $5 a month plus tax while you try in vain to sort it out. 🫤

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        • Dennis
        • Mobile Master
        • July 7, 2026

        This may be the case if the hub was rented and you paid a rental fee.  But since the hardware is purchased, you will need to purchase an upgrade.

        It is less than ideal that Koodo didnt establish a process to upgrade prior to the message and charge.

        Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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        • Big B Lem
        • Member
        • July 27, 2026

        I have spent 2 months and about 7-8 calls ( at least) to both Koodo & Telus just to get a replacement hub that is compatible. I have had the home phone for over 10 years. The first rep told me they would give me a free swap but I had to go to my local store to do so. I called 2 local stores and they both told me they don’t carry them in stock and would have to be ordered and shipped directly by Koodo?  Evertime I call I get put on hold several times and transferred around, last time they transfered me to a Telus new mobile rep who told me I had to set up a new account with Telus! Are you kidding me! Why is something so simple so difficult? If anyone has found how to actually get one please let me know and share. Thanks!

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