Billing & Payments

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

Trying to dispute a NSF charge. I’ve cleared cookies, used different browsers and even different devices but I’m able to make an online request. I reside in Canada and do not use a VPN. I’ve tried over 2 weeks and come up with the same error. Please help. 

My account is currently suspended because of an overdue bill, but I can’t receive SMS to log in or calls to address this issue. What can I do? 

Koodo hasn’t been the best experience, everytime you change your plan then after they send you deals! Changed my number once and was not aware of large billing owing! Ridiculous change it to 180 to 105 still had to pay. I’ve been a good member for 5+ years always paid on time very upset

I was charged for 5 months of service after canceling koodo home Internet. Why did this happen? What can I do. 

Hello, I have incorrect roaming charges on my October bill for the date of Oct 3 and I live near the border but was in Canada. The bill was already paid by automatic pay. Could you please adjust the bill and provide a credit for the coming month?thank you

I was charged for $10 for data but wasn’t over my amount for the month and I didn’t travel out of Canada

My payment due date is Nov 6.  Why was the autopayment taken out of my bank account on Oct 31?

I set up a payment arrangement for Oct 29 and paid that day, but the payment went to the wrong payee by mistake. I caught it and paid Koodo in full on Oct 31. The account is current now, and every other month since I opened it in February has been paid on time.The Oct 30 report to TransUnion shows a 30-day late. I'm not disputing the dates, I'm asking whether Credit Operations can review it for a one-time goodwill removal, given it was an honest two-day misdirect that's been fixed.Phone support said they can't help with this. Could an Official Rep PM me so I can send my account number and payment proof?Thanks.

I’m being charged for a Tablet that was lost a year and a half ago. And am being charged still, after explaining to them it was stolen 

Hi there  my name is Darelene when I set up my cellphone and add  automatic payment from my bank account  I set it up for the 28th of every month. I found out that they are putting through on the 26th of every month that is 3 days before my pay days then yous charge me a extra  80.00 for a nfs charge this is the 3rd time this has happened  .this bill here for November is a 134.00 the funds are there right now .can you please take it out now .And then on  take payments out on the 28th of every month.   Thank you .

Wondering if I can get help with this. I ended up moving  and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 as a credit towards future bills. This just happened and it says I owe 39 right now. My bill is only $16 so an $80 credit should last more than a month. 

What happens to me credit on my closed account?

I paid my bill approx $100, The next day a preauthorized payment was deducted from my acct. Had mistakenly paid but was on a preauthorized  plan. Apparently the preauthorized payment went through ok. Leaving my acct with a $6 credit. Unfortunately the payment I made became NSF.  And now I have an $80 charge for an irrelevant transaction. The bill was paid, balance +6. So yes an NSF was triggered but for an overpayment. An unnecessary transaction. Is that cause for an $80 charge? Seriously. Anyway I used the review a charge option and was credited  $50, still where is the not sufficient funds when the account has a positive balance. Ya I know, shut up and take the $50.

Hi, I’m permanently leaving Canada soon and recently cancelled my Koodo mobile service. My last billing cycle ended on October 25.I previously paid my bills through automatic withdrawals from my Canadian bank account. But since I’ll also be closing my Canadian bank accounts before leaving, I wanted to pay my final mobile bill manually in advance.And my latest October bill is now showing, but the total amount due is $0.00, with no new charges. I’m unsure whether this is correct or if there will be a separate final bill or any additional charges after my service cancellation.Unfortunately, I’m unable to reach customer support through the usual channels because the system requires me to enter the phone number associated with my account. Since my mobile service has already been cancelled, entering my former phone number does not allow me to proceed to the next step. So I’m unable to access phone or chat support.Is there any way I can speak with a representative without an active Koodo phon

How do I cancel my streaming subscription 

No button to cancel stream plus. 

I just started my 50 GB data plan with 7 days left in my billing cycle.I used just over 4 GB’s of data for this period and was charged $0.75 for data usage on my first bill.This makes no sense to me since i have a 50GB data plan with monthly rollover data as well?This charge should be re-imbursed to me I believe.

What the **** is going on? Why the hell did my mobile service bill go up? Your service quality has always been absolute garbage and still is. There's no coverage anywhere, and some bullshit is always glitching out. You guys are **** annoying. Why the **** are you raising prices without even warning me that something would cost more? What the **** is this? Seriously, you people have completely lost your minds. Why the **** are you raising prices for your pathetic, trash service when it's already completely useless? **post edited by moderator for breaking Community guidelines  

I incurred an $80 nsf fee on this statement due to an account mix up with the bank. I’d like to request a refund. I’ve never been late or missed a payment. I tried to submit a request to review the charge but it will not let me. 

I am surprised with my first and second bills. I was told that my monthly bill will be 28.xx including taxes. No charges for any services or cell phone sent to me. But I see over $100 bill for two months!!I talked twice to the customer service and they promised to refund the extra money, but it was not happened and still the bills show that.

I recently switched to auto pay and the September payment was charged on an unexpected day. I was given an $80 NSF fee. This is is more than my total bill of $67. I have tried 3 times to use the self service portal to review the charge but I keep getting an error message. Is there any way to get this fee dropped as a courtesy, as this is the first time this has happened? I have been a customer for over 10 years and I found this nsf amount to be outrageous ​@Koodo ​@Koodo Community Team 

I would like to remove a couple of lines from my account. They belong to my children, and now they grown up and I thinks its time they pay for their own phones.Does anyone have experience with this and able to give me some insight on what to do?Thank you!

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges relating to this if not paid again?I've disputed the charges multiple times , but I have yet to hear back from Koodo. Customer service has been disgraceful / non-existent.

I paid my bills yesterday, and it now reflects on my account that I have a $0.00 balance, but I received an email stating that my payment was declined. I do not understand. Adding an additional $80.00 because of NSF to the next billing cycle is ridiculous. They automatically charge my card every 20th of the month, six days prior to the due date.I messaged them on Facebook providing the screenshot. If this continue, I'd rather change my provider.