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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,097 Topics
  • 4,123 Replies
1097 Topics
D
dandrBeginner
asked in Billing & Payments
easyroam charges not reversed

Two weeks ago posted here regarding easy roam charge when I did not enter the US.  ​@Georgia Koodo replied indicating that a credit was added to my account and that I can see it in Selfserve; however, I cannot see the credit.  Sorry to create another thread but I can’t find the old thread, and even the email sent to me the link to the thread doesn’t work.

244
Georgia Koodo
8 hours ago
D
dfefdfdfdConnector
asked in Billing & Payments
roaming charges please remove

Hi thereive already posted about these roaming charges that are incorrect .please remove them from my bill. as already mentioned toned they happen every mi th and I have made all the recommend changes to avoid them. Unfortunately, these changes are ineffective. thanks!

275
Darius Koodo
10 hours ago
G
GMBBeginner
asked in Billing & Payments
Charged for roaming when I haven't left the country

I was charged for easy roam INTL last month but I have NOT left the country. 

71
Flo Koodo
11 hours ago
Saban Torun
Saban TorunBeginner
posted in Billing & Payments
incorrect billing and withdrawal

December 4, 2024'I requested a new line by adding another line with the phone number “***3652” to my koodo account and they canceled the line because they did not deliver my line due to the canada post strike at that time, so I requested a new line on December 13, 2024 and received it a few days later. On December 27, 2024, in addition to the line I used and ordered, I was charged a one-month usage fee for the line that was canceled and not delivered to me. this fee was debited from my account due to my automatic debit instruction and I request a refund of this amount.  

786
Flo Koodo
15 hours ago
Q
Question11Beginner
asked in Billing & Payments
Billed in USA despite CAN-US plan

Hello,I purchased CAN-US plan for communicating from the USA. Exact plan name:“$40 100GB UL Can US Min SFD”At the moment of purchased I was told that the plan includes USA.I visited USA and I got a bill with $12 for roaming today. It says “Easy Roam US”. I am trying to figure out:Does “$40 100GB UL Can US Min SFD” include USA and what exactly is included? If it’s included, why I got roaming charges and how to avoid them in future? How to reverse that charges regardless if “$40 100GB UL Can US Min SFD” has to do anything with US or not as I was told that it includes USA at the moment of purchase?Thank you!

342
Flo Koodo
16 hours ago
D
D.LAmbassador
asked in Billing & Payments
Filed CCTS complaint. Question concerning bill.

Am I correct to assume that as long as the complaint is active, I will not incur any late charges or a hit on my credit?Just worried that Koodo will not be able to resolve the issue in time and I’ll be hit with penalties when I can’t pay the bill.

22817
Flo Koodo
19 hours ago
A
Amyamy454Beginner
asked in Billing & Payments
i was charged for usd roaming without using my phobe sbd all data and cell being tirned iff

I was charged for usd roaming without using my phone and all data and cell being turned off. On top Of this I had already asked for my service to be stopped on holiday. 

191
Flo Koodo
19 hours ago
M
MLS8063Beginner
asked in Billing & Payments
Auto-pay discount \ Account Type

I am trying to see if my current plan is eligible for the $5 discount. I can’t find out at the link provided below:For a list of eligible plans, please visit koodo.com/plans and click on the individual plan for more details.

322
M
19 hours ago
W
William HandlerBeginner
asked in Billing & Payments
Unfair roaming charge

My daughter used her phone for non emergencies when abroad and did not know to setup the 7 days foaming for 55 bucks.  Can I get the charges changed please to something realistic

131
Dinh
1 day ago
L
llpConnector
asked in Billing & Payments
callback produces dead air - system is broken

The AI scheduling a callback works although the promise that it will connect us with a human is bull. It takes at least a day to get a callback as no “appointments” are available on the same day.As we approach the scheduled callback time we get a reminder to “be ready” but once we get the callback, and press one as prompted, we just get dead air. Yesterday we stayed on hold in dead air for 15 minutes today we will stay on for an hour but we really don;t expect anyone to pick up the phone,Can someone please address this? 

657
L
1 day ago
J
James8luc8Connector
asked in Billing & Payments
Moved Number to Telus

We moved my wife’s number over to Telus - we were told there would be no charges since it’s the same company- she just got charged 500$ for her phone and we can’t get any help from Koodo - we are not going to pay this - how do we get anybody from Koodo to help

907
J
1 day ago
H
Hjanisse17Beginner
asked in Billing & Payments
add a family member

I bought my son a prepaid $15 talk and text plan for Christmas (***)***-**22.when I try to open a self serve account to set up payments it won’t let me since my email already exists .please help. He just got a message that his plan will expire in 2 days 

343
H
2 days ago
P
PJDJBeginner
asked in Billing & Payments
First bill drama

I recently switched over to Koodo from another provider after being offered a deal from a technician installing Telus fiber optic internet at my house.  Less than two weeks later, I received my first bill and was stunned at how much it was.  There were the charges for my number that was ported over but I also received charges for the temporary phone number that was assigned to me in the beginning which, obviously, was never used by me.  On top of that, there was a connection fee that a) I was never informed of, b) I never consented to, and c) that every time I have changed providers was always waived as a new customer.  I investigated and discovered that the only service agreement under my profile on the Koodo website listed the temporary number on it which means that I never signed nor was provided with a customer service agreement that had my correct information on it.I received a call back and spoke with a CSR who argued that I was responsible for the charges for the two numbers plu

311
Dinh
2 days ago
C
CheshireCatBeginner
asked in Billing & Payments
STILL getting charged extra

i’m a little- really upset at this point. i can’t get in touch with a live person to help me. Awhile back- like last billing cycle i was contacted and some rep changed my original plan i had since joining Koodo over 15 years ago.it was an unlimited talk and text anywhere in canada and international. So then i go and txt some friends in the USA like i’ve been doing since i got with koodo ALL those years ago, and next thing i know i’m being CHARGED for it.i manage to geta koodo rep to contact me and he says he doesnt know why it was changed but that my ‘extra’ perk (that i logged in to choose to try and fix this myself)  should 100% allow me to still txt my friends in the USA without being charged.Today i get the same EXTRA charge on my bill.Only now, i can’t login to the automated crap to get a phone call from a live person because it says my password is wrong… and yet here i am using that password they say is wrong to login to this forum. i choose ‘forgot password’ to try to sign in to

291
Flo Koodo
2 days ago
M
maggieDOrganizer
asked in Billing & Payments
Charged for returned phone

I purchased a phone then returned it the next day. I also switched providers after returning the phone and now the bill I showing a full charge on the phone I returned. 

9913
M
2 days ago
I
Islandgirl567Beginner
asked in Billing & Payments
incorrect roaming charges…again

Please fix this Koodo, I have once again been charged for roaming fees because I live on the boarder but wasn’t actually in the USA. 

131
Flo Koodo
2 days ago
H
HuynhBeginner
asked in Billing & Payments
Account closure issue: Address problem

I am no longer Koodo number since January 1st 2025. I have a question about my amount due, which is -96.40 Cad. It means Koodo will return 96.40 Cad to me. Now, the problem is that I don’t stay at that address, so can Koodo give me the cheques to my current address?

495
Georgia Koodo
3 days ago
P
PdmaierBeginner
asked in Billing & Payments
Request for US easyroam refund charge while in Canada

I was charged an easyroam US fee while I was in Canada Nov 29, 2024.  Please credit my account.Thank you.Paul M

204
Darius Koodo
3 days ago
R
RastyBeginner
asked in Billing & Payments
Got billed for another month after cancelling my service

Hello, I canceled my service mid-December. Then received my last bill totaling 13 dollars, but on Jan 13th I received another bill that increased the 13 dollar bill to 73 with a full month of service charge added to it. my attempts to contact Koodo were unsuccesfull

364
D
3 days ago
AlexM123
AlexM123Beginner
asked in Billing & Payments
will not let me pay bill from international.

I left Canada in September 2024. I paid off my tab the month before and called to cancel my phone number. Now I'm being told I have an overdue bill that I somehow have to pay (see above where I paid off my tab balance ahead!!!!!!). Anyway, I'll pay the bill.  I don't have access to my koodo account, the reset my email doesn't work, I don't have a phone number to do any 2 step factor authentication.  Somehow I'm also meant to set up a new payee in my CIBC account with no Canadian phone number? Will not work. I have no access to 2 step factor authentication because that number is gone. The paybill koodo email is also full.Im not calling internationally either.  Tell me how to pay this bill. 

221
D
3 days ago
P
paulbtBeginner
asked in Billing & Payments
Cancel my account immediately

I am no longer wanting my account - living with a family member.  I’ve been trying for over a month and no success.  HELP!

364
Georgia Koodo
4 days ago
K
kmschmBeginner
asked in Billing & Payments
incorrect easy roam charge

Hi there, On my next bill due for February 11th I was charged for two days of “easy roam” in the US even though I di did not use easy roam or any data in the US. Can someone please resolve this charge on my next bill?Thank you so much!

201
Darius Koodo
4 days ago
C
Chintan918Beginner
asked in Billing & Payments
wrong bill

I cancelled new koodo sim within 14 days policy and still I am in charged bill please look into that.Call me on xxx xxx xx94 for question.

212
O
4 days ago
S
Sangeo SkBeginner
posted in Billing & Payments
Dealer 50% Discount

Hi Its been 10 days I have emailed the team with the signed employee form for the 50% discount. I have received the bill and the discount was not applied. Is there anything else should we do?

413
D
4 days ago
A
atonBeginner
asked in Billing & Payments
Preauthorized Credit Card compromised and blocked by bank

My Credit Card  for Koodo preauthorized payment got compromised and blocked by bank.My preauthorized payment date for Koodo will be due for debit in next few days.Can't schedule Call Back via Koodo Assist. Keep telling me to use self-serve and won’t schedule call back. What can I do?Please help!

454
D
4 days ago

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