Billing & Payments

I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.

I have returned to Korea and no longer have a Canadian credit card or bank account.However, the payment for August can only be made using a Canadian credit card or bank account, so I have no way to pay it.What should I do?

So this is the SECOND year I've dealt with this exact same garbage.I live overseas. My parent went into a Koodo store, bought me a 30-day-only prepaid SIM, paid on their credit card. The rep looked us both in the eye and said "yep, I checked the only-30-days box, you won't be billed after that." We said thanks and left. Guess what showed up on the card this month? A second charge.Then I go to check the paperwork from that visit and find out my email is typed wrong — so I've been getting zero notifications this whole time. And right at the bottom, in black and white, it says "automatic monthly renewal." The literal opposite of what we were told to our faces.And here's the kicker: last year, when this same thing happened, Koodo customer care told me not to even touch my own SIM — don't make a call, don't send a text, nothing — because apparently just using it for a second can trigger ANOTHER auto-renewal charge. So now I've got a wrong email AND a phone number I'm too scared to use.So my

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed breakdown of my bill reflecting those payments as I think I am being robbed of $ 164.80 or more.Thank you.

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

I have internet. Why does it not show the upcoming bill date on my account. I’m a new subscriber and don’t know what payment will come out of my bank acct. 

Hello, i signed up for pre-authorized payments to get the discount when I upgraded my phone.  My bill is due on September 22nd. Does that mean the payment comes out on that date? (Billing cycle ends the 27th). Can I call koodo and arrange a date i want the payments to come out?

I was with koodo in the past 2 months ago I switched to freedom mobile and today while checking my bank account I saw a transaction where koodo charged $31.48 from my account I guess they charged me last month as well. What should I do ?

i paid off the remainder of my tab and was able to get new phone ona new tab i oaid the shipping then after itbwas all done it was trying to put my phone with my phone.line on my sons.tab and i just gor him a phone he atill owes lmost of his tab on it amd i cant find my order number they took my moneynfor the shipping cost.and its impossible to get a human callback it either freezes. before u can leave a message for the operator or guy thats soosed to help u so u go in circles same with paying any momths phone bill soon as i pay it i get an email stating thst i still owe whst i jjst paid and it keeps doing that anyone had any of these problems and how do i fix it or get them to fix the issues 

Dear Koodo Customer Service,I am contacting you regarding the payment notice I received stating that a payment was declined on August 27, 2026.There appears to be an error. I permanently closed my Koodo account by phone when I returned to Brazil at the beginning of July 2026. During that call, I explicitly requested the cancellation and closure of my Koodo service and account.Therefore, I should not be receiving new charges or payment requests in August, as my account should already have been closed. I also do not accept responsibility for any late payment fees, NSF charges, or other penalties resulting from charges made after my cancellation request.Please urgently review the account and confirm:The effective date on which my Koodo service and account were closed. Why a payment was attempted on August 27, 2026, despite my previous cancellation request. That any charges generated after the account should have been closed, including any NSF or late-payment fees, will be removed. That my

I understand that I owe the $400, but I did not agree to have the entire $400 withdrawn today. I had discussed my financial situation with Koodo and explained that I would pay the balance in $50 or $100 installments. This withdrawal has left me without money for my essential expenses. I am asking for the payment to be reviewed and for the amount to be returned or a reasonable payment arrangement to be established.

Hello,I got charged roaming charges on my latest phone bill for being in the United States. I was not kn the Uniyed States. Please remove them. Thank you

I wanna ask: which credit bureau kodoo reports late payments to?   

I just upgraded the plan on one of my phone lines (ending in 1326)The new plan is $40./month less $10 discount for preauthorized payments = $30./monthThe old plan was $25. per month.The change was made 3 days into a new billing cycle, July 18 to August 14.I was creditied $22.50 for the old plan (90% of the month)I was then billed $36.00 for the new plan (again, 90% of the month)That being said, I should qualify for 90% or the preauthorized discount for this billing period (-$9.00) ?Am I correct in feeling I should have been charged $27.00 instead of $36.00 ?Thanks!

I never left canada. I live on the border of the USA a 5 min drive. Now that I have gotten my young son his own cell & put him on my plan we both are getting charged this fee. Help us fix this! This is the second easy roam charge I have gotten this year. How do I stop it from happening? Is a refund available & a way to stop it from happening? Thanks

Why can't I get my mobile number back after paying the required fees? The number is still not activated. If I had known this would happen, I wouldn't have paid anything. I still have internet bills to pay, and if I don't get my phone number back, I won't be able to pay them. The reason is the self-service system; everything stopped when the number was deactivated. I don't know what the solution is. I contacted the company, and they said they fixed everything. Is it because the branch employees don't want to work, or what? If the number is still unused, what's the problem?

I'm hoping someone from Koodo can take a second look at this. I've been throughthe messaging team and we've reached a wall.WHAT HAPPENEDI was in the US from July 4 to 11. My July 31 bill included $128.00 in EasyRoam US daily fees - eight days at $16.WHAT I ACTUALLY USED, FROM THE SAME BILL  US 1X Data Roaming ............ 0.338 MB ..... $0.00  Roaming Txt Msg - Received .... 9 messages ... $0.00  Long Distance US/Intl Voice ... 2:00 min ..... $0.00Every metered line for that week is zero. $128 for a third of one megabyte.WHEN THE EIGHT FEES TRIGGERED (ER/VC ROAM/VOY entries in the airtime detail)  Jul 4  - 12:19 pm      Jul 8  -  6:49 am  Jul 5  -  1:21 am      Jul 9  -  6:24 am  Jul 6  -  8:33 am      Jul 10 -  8:42 am  Jul 7  -  4:27 am      Jul 11 -  6:36 amFive of the eight fired between 1:21 am and 6:49 am. There is no user-initiatedentry anywhere on my bill at those times, because I was asleep.The July 7 fee is the clearest. It is timestamped 4:27 am - the exact sameminute as a M

I was not in the US, but near the ocean in BC and it said it was going to charge me and my wife $16 for roaming. Please reverse this charge.

I had a tab with Kodoo a number of months ago. I received an e-bill saying my tabs balance was $0.00 that my phone was paid off.  My next bill stated that there was $200 on my tab.  When I spoke to a representative in a local store he informed me I had opted for a feature where I would pay off my remaining tab with the next bill. I informed him I had not, as I wouldn't be able to afford that.  He told me I must have done it "without knowing about it".  I told him that that was unlikely. I got a bill saying I owed over $400. I managed to get ahold of someone by phone, explained the situation, and told them I was not paying the $400, as I had paid the $200 previous. I wanted my account closed.  I was informed they saw I had made the payment, and they would fix the account. It clearly was NOT fixed, as I am now being informed the $400 (that doesn't exist) will go to a collection agency.  I need to speak to someone about this to finally have this insanity ended. Thank you.

I bought the 14 day plan and it shows the $60 charge on Aug 8th.  I turned on roaming and was using it all along. Then on Aug 18th I suddenly get a message saying Welcome to the USA and my 14-day plan expires September 5th.  I will be home well before then, and wanted to start the 14-day plan on the day I purchased it…  Now I’m unsure if I should buy another shorter plan to cover the rest of my trip. ( Originally 14-day plan from Aug 8-22, then 7-day plan to Aug 28). I’m also afraid of what my bill will be if I’m paying the ridiculous daily rate since Aug 8th.

I want a charge on my bill reviewed. I have logged in to the self-serve portal, clicked on “review a charge”, entered all of the info, including why I am requesting the review, and then whenever I hit submit, I get the same “unknown error” message. I have gone through this every day for the past three days, sometimes several times a day, and yet I always get the same unknown error message. This almost seems like its by design to frustrate me into giving up and just paying the charge. Can someone from koodo please look into this and fix the website so that I can use the self serve portal as it was intended?

Hi Koodo Rep,When I signed up, I was informed that the $80 connection fee would be waived/credited within 2 to 3 months.However, the $80 connection fee was charged on my March bill, and I still haven't received the credit even after several months.Could a Koodo Rep please review my account and help process the $80 connection fee credit?Thank you!

Hello Koodo,I hope you’re well,in writing because I would like to do a payment agreement, I know was my wrong for not noticed you about my missing payment, but I’m very interested to pay my bill, yesterday I revived my renew work permit and y I would find a job. I’m very grateful if you could help me 🙏🏻Good day,Claudia Zuluaga. 

Hi everyone,I'm hoping someone from Koodo or the community can help because I've completely run out of options.I'm currently in the UK, and while I'm away, a relative has been paying my Koodo bill for me. I also have pre-authorized payments set up on my account, but for some reason they never process automatically.Whenever I try to make a manual payment, I receive the following error message:ss_otp_40023_tokenizationfailure_step2I've seen this exact error every time I've tried to pay over the last three billing cycles. I've attempted to make the payment dozens of times, using different devices and browsers, but nothing works.Because this issue has gone on for so long, I was even charged additional fees on my monthly bill through no fault of my own, as Koodo's payment system simply won't accept my payment.I've also tried contacting support through the Koodo Assist chatbot, but it won't let me connect with a representative, so I've been left with no way to resolve the issue or even pay m