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Billing & Payments

All discussions about Koodo billing and payments.

1,150 Topics
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Ziming PangBeginner

asked in Billing & Payments

discount?

“Additional discount of $5/mo. when you set up auto-pay” on the plan instruction.I set up the auto-pay the day I got this phone card, but I was still charged 34$, the original price, rather than 29$.why?

31 minutes ago

Kyeong-bo HamBeginner

asked in Billing & Payments

how to pay my monthly fee

Dear Sirs, I'm currently in Soutth Korea, not Canada, so I can't pay monthly fee now.I can't access Koodo app because I can't roam with my plan that's why I'm not paying the monthly fee.Please kindly check if I can pay in other ways. Account number : 1000000xxxxxxxName : Ham Kyeongbo Best Regards,Kyeongbo Ham

455

3 hours ago

GGBBeginner

asked in Billing & Payments

double connection fee

I am new to Koodo just 5 days from now. Customer service helped me to port my sim and I requested for e-sim. Today I received my bill online and Koodo charged me 2 lines of connection fee of $70 each total of $140 to the bill. The customer service who helped me said it is free but not free at all instead koodo charged me twice connection service fee. Poor signal as well, always connecting or not connected to the internet. I regret porting to Koodo. Very disappointed.

6 hours ago

NushBeginner

asked in Billing & Payments

Sudden Billing Increase

I never got any notification of my plan changing and somehow I was charged double this month from what I usually pay?? Is this reversible and how much am I going to have to pay going forward because I will be leaving if that’s the case.

162

9 hours ago

Pinar HepkurkutBeginner

asked in Billing & Payments

Easy Roam Charged for Twice

Hi there,I was charged for Easy Roam twice while I'm in Canada on November 20th, 2024, and while I was in US on November 7th, 2024. However, my phone was in airplane mode whole time in my US travel. I haven’t received a roaming alert on either November 7th or November 30th. I just realized that I was charged $14 daily for Easy Roam for twice!How do I have the charge removed?Thanks,

152

11 hours ago

grado2003Connector

asked in Billing & Payments

Cancelled my service the same day I got it

And I get a bill for $2.94 under the rules of the Wireless Code, you can cancel your contract and return your phone if you’re not happy with it. And you can do this at no cost, within 15 days of your purchase, if you haven’t used more than half of the monthly data specified in your plan.

345

11 hours ago

dfefdfdfdBeginner

asked in Billing & Payments

roaming charge again

Hello,I have once again been charged for US roaming on my December 2024 bill.Just like the previous month. I live on Vancouver Island and tap into US towers even though i have manually selected data roaming OFF in my phone.Can I please get a refund for the $28 I am being wrongfully charged.

142

11 hours ago

K.O_shaiBeginner

asked in Billing & Payments

Epp Discount Not Applied yet

When does the epp discount apply? I was said I would be getting a 30% off my plan, and I submitted my documents to the email according to the form.My first bill is due on somewhere around January. But I don't see any epp credits on my bill statements.What am I missing? Thanks!

171

12 hours ago

Danl76Beginner

asked in Billing & Payments

Koodo trying to charge twice?

I signed up for Koodo, pre-paid the month’s cost… days ago… and today I received an email saying I need to update my CC details so Koodo can take payment. (I lock my CC once I make payments on items.. for this very reason; so that I’m not double charged for things I already paid for). My question is: I paid for the internet on the 15th… so why are they trying to take more money out of my account… and the modem hasn’t even arrived yet.

151

15 hours ago

M53kangBeginner

asked in Billing & Payments

Double Connection Fee Charge

Monthly charges on my bill has 2 lines of connection fee charging $70 each adding a total of $140 to the bill.There is a Conn. Fee mthly Promo of $10 that is being deducted which I assume is the waived fee for one of them. I only have one line with the account. Is this a bug?

393

17 hours ago

WShieldsBeginner

asked in Billing & Payments

Can't edit my name in my profile to make payment

So..I know what the issue is and the way it’s setup there is no way to update my credit card info to reactivate my account because...well...my account is deactivated.My account is set to auto payment but...I can’t make a payment.I got a new credit card but the name in my profile is diferent than what is on my new card hence authorization is denied and I can not update my profile to match my card.The only difference is that I added the first letter of my middle name to the card.How can I change my profile to match what is on my card so i can make a payment?And why is this so difficult?

221

19 hours ago

flakesnowOrganizer

posted in Billing & Payments

Can't cancel my subscription but still paying for 4 months

I've tried to cancel my subscription with every matters; leaving things in community, calling with rep, spending messages but all I got was one month refund.I asked rep for cancelation because I literally can't access with my subscription and he got rid of my account but I'm still paying for it.Koodo owed me for $63 and whenever I complained with this issue, keeps saying that my account is activated now and the issue is under consideration.Is this really happening to everyone or just me? 🥲 Tired of calling and even irritating lolI'm seriously considering with transferring to other mobile service.

875

20 hours ago

Lezlie1Advisor

asked in Billing & Payments

easy roam charged

charged for roaming - incoming text when on WiFi with data and cellular data turned off

141

1 day ago

Michelle 1966Beginner

asked in Billing & Payments

payments

Payments and to re activate my phone

254

1 day ago

GartBeginner

asked in Billing & Payments

a charge for a 3rd line

I added a second line to my existing account; the new line was a transferred number from another company. In my first bill I was charged for my line (which is correct), the transferred line (also correct) and a third line (not correct). How do I get rid of the incorrect charges for the 3rd line?

314

1 day ago

aurikkhan12Beginner

asked in Billing & Payments

Contacting koodo internationally

I am currently traveling back to my country and I am gonna return mid January(way past boxing day). Since koodo does not have chat support with live agent, will I incur roaming charges if I schedule a callback from koodo?

201

2 days ago

Yejin SeoBeginner

asked in Billing & Payments

Over charge

I live in Canada.It is over charge my bills.Check and refund $ 62 please.

331

2 days ago

DPSBeginner

asked in Billing & Payments

Wrong Add on Billing

I would like to know why am been charged for Tablet when I never paid or collected a tablet at the point pf purchase. Please i need a response.Thanks.

597

2 days ago

SarbjotBeginner

asked in Billing & Payments

billing

I got charged extra on my bill even I didn’t use my internet outside canada. Before leaving i called you guys and asked everything. You guys i will not get charged if i will not turn on my internet but you guys charged my $14 for multiple day which cost my $79. I can’t talk on call with you bcoz i am outside on vacation. Please let me know

182

2 days ago

varaprasadkvvBeginner

asked in Billing & Payments

Moved out of Canada - Cancel my services

Hi Team, I relocated permanently from Ontario, Canada to NJ, USA from 1st Nov,24. I have been trying to cancel my services. Online no such options.Through chat I specified my cancellation request and no actions. Unable to reach any customer service from non koodo mobile numbers. Please cancel my services immediately and avoid further charges. My mobile numbers; xxxxxxxx80, xxxxxxxx69My canada address: xxxxx Thank you.

191

2 days ago

JacobDBeginner

asked in Billing & Payments

US Roaming Charges

I have been incorrectly charged for roaming with my December 2024 bill. This has happened before so I turned roaming off. I did have my network selection set to automatic but since getting my current bill I have changed it to manual with KOODO selected. I did not enter the US this month. I do live near the border. I would like a refund of the roaming fees for this bill.

182

2 days ago

DanaWhaleyBeginner

posted in Billing & Payments

Additional Unexplained Charges on my bill

In both October and November there has been a charge of $199.75 on my bill labeled as “previous bill”. In both of these billing cycles I have paid the amount in full, including the unexplained charge. Octobers billing cycle I paid the amount without question because I thought perhaps I did make a mistake but now I am seeing the charge again. I went back through my billing history and see that I have paid the full amounts on both occassions and the $199.75 is not actually from any previous bill but completely unexplained. I have three numbers on my account and went through each to see if there were any unexplained charges but there are not. These charges are not related to extra data usage, no tab charges, absolutely unexplained, and incredibly expensive.

211

3 days ago

JanethBeginner

asked in Billing & Payments

auto pay

I’ve set up pre-authorized payments since opening my Koodo account. I recently changed my plan, which should include a $5 discount for autopay. However, the discount didn’t apply to my recent bill, and I was charged the full amount. Is there a way to fix this?

171

3 days ago

Dave709Beginner

asked in Billing & Payments

$5 Preauthorized Payment Credit

I was an existing customer set up on pre-authorized payments with Koodo. I added a phone and got a better plan. I am still set up for pre-authorized payments. Will I receive a $5 discount even though I was set up before?

272

3 days ago

Courtney StockstadBeginner

asked in Billing & Payments

Wrongfully Charged for US Roaming AGAIN while in Canada. I would like a refund please.

Hello,I have once again been charged for US roaming on my December 2024 bill.Just like the previous month. I was working on Vancouver Island and had to leave my data on because I use it for work and there is no way of contacting any Kodoo employees to resolve this issue before it is billed out.Can I please get a refund for the $28 I am being wrongfully charged. Thank you

656

3 days ago

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