Koodo Community
Community

Billing & Payments

All discussions about Koodo billing and payments.

  • 1,179 Topics
  • 4,457 Replies

1179 Topics

K
K467Beginner
posted in Billing & Payments

Payment Arrangement Made; Koodo Shut Off my Service a Month and 7 Days Before Arrangement Date

So confused right now. I went online to make a payment arrangement, it was accepted. I was supposed to have until January 14th 2024 to pay my balance, which is under $200 so nothing too excessive. IT WAS ACCEPTED THE PAYMENT ARRANGEMENT WAS ACCEPTED!! I HAVE SCREENSHOTS AND EVERYTHING!! Well, now my phone was shut off December 7, 2023 for some reason?! I'm so confused right now Tried for days to get through to a real human being rather then the Koodo robot. My calls were dropped, ignored, my call back delayed then transferred and dropped. The worst Customer Service I've ever dealt with. I guess I'll just use a free text app for now, but I refuse to pay a $50 reconnection when they agreed to the payment arrangement! It would have been paid in full December 13th but I had until January 14th to pay. This makes no sense!!

0
K
2 hours ago
D
dcjnkNew Member
asked in Billing & Payments

Koodo Support!! Plan upgraded but the additional data is still paused??

 Unfortunately I my data got paused after reaching the limit, so I decided it was a good time to upgrade my plan. Upgraded, and Koodo was very prompt in telling me how much more I would be charged for the rest of the billing cycle starting 15 minutes after the upgrade, but my data is still paused and the only options I’m given is whether to pay extra for it.Of course there doesn’t seem a way to reach any living being at Koodo no contact info that I know of or could find - which is their greatest (and probably illegal) downside.   

0
D
3 hours ago
T
Tazak47Beginner
asked in Billing & Payments

Bill Credit not added

Hello just added a new phone a pixel 8 to my account, when i signed into my koodo self help page a promo showed up above the pixel 8 which was  $135.60 credit $5.65 a month/24 months, so i knew i would have to upgrade my new black friday plan of $45 for 60gig 5g data to $50 for 60gig 5g data so my tab plus would be eligble so when i saw this i said good plan will go up $5 a month but credit will wash that away, well went through the whole procedure,changed plan,picked phone, everything went perfect but after i clicked to pay for shipping they sent me a breakdown of my new bill and there is no $5.65 a month credit on it, how do i get this rectified or will it just be taken off my bill automatically ? really dont want to go through callback again as they have been just about useless last few times i dealt with them, any help would be appreciated,thanks

5
G
5 hours ago
E
Eric CBeginner
asked in Billing & Payments

Something wrong with my data usage

I just switch my plan from Fido to koodo a week ago.This morning, I noticed something wrong with my data usage, it doesn’t make sense at all, The usage that recorded doesn’t seems real. Also, I don’t think I used that much data.  Most of time , I was at home, but even I went out, I didn’t use that much data, no video.Where those data come from? Anyone knows?It scares me now,  

5
G
5 hours ago
S
ssivorotRockstar
asked in Billing & Payments

Can't change billing address

I tried to change my billing address since the unit number was wrong.  It would not update (I waited 20 minutes) so I tried to update it to another family's address. The family member's address switched successfully but then I couldn't switch it back to my address. I guess there is something wrong with my address itself. I've tried clearing cookies and entering my address in various ways but it will not update. Can you flag a rep for me?

1
G
5 hours ago
K
kenken123Beginner
asked in Billing & Payments

How do I know if Kodoo will waive my activation fee?

I switched my mobile plan to Koodo at Scarborough Walmart 2 weeks ago. It is a black Friday offer. The salesperson told me that the connection fee will be waived, But I am still charged with the connection fee ($60) in my first bill finally. How do I know if the connection fee is waived or not? 

1
Dinh
6 hours ago
C
charges for services not used.Beginner
asked in Billing & Payments

set up payment plan and accidentally paid the whole bill

is there anyway I can get this reversed to make the planned payment as it’s christmas and i’m now screwed….? Thanks in advanced.

2
C
12 hours ago
L
Lamb ChopsBeginner
asked in Billing & Payments

Occasional Send/Receive Texts Overseas

I’ll be in the Middle East for a month or so and want to be able to use my Koodo monthly prepaid plan to send and receive texts. I won’t be using voice at all. EasyRoam is ridiculously expensive for me needs. My questions are: During my stay in the Middle East, what is the cost of receivng a text from Canada? If it’s different, what is the cost of receiving a text from another country?What is the cost of sending a text to Canada? If it’s different, what is the cost of sending a text to another countryI’m honestly a bit underwhelmed by the lack of clear cost info from Koodo. It seems like all it wants to do is pitch EasyRoam.  Thanks for your help!

1
G
12 hours ago
M
Mike2727Beginner
asked in Billing & Payments

Account changed without notice

I just ported our numbers over last night, and all looked right. Both on the $34/50gb Black Friday plans. I wake up today to one number switched to a $35/3GB of 3G(!!) data, and also being charged for easyroam. All of this is showing that it was done overnight. I am not impressed so far.

1
Flo Koodo
15 hours ago
Jan Caverly
Jan CaverlyOrganizer
asked in Billing & Payments

Roaming charges

I was in Europe but had my cellular data turned off, why would I incur roaming charges and on three different days?

7
Jan Caverly
15 hours ago
C
chuBeginner
asked in Billing & Payments

Ask for credit

I ordered new SIM card at 27 Nov but I activated plan after I got it yesterday. I think it is unfair to start my plan before I receive it. Please give me a credit that I didn’t use days of cycle.  

2
Bernard Koodo
16 hours ago
V
Vega789Connector
asked in Billing & Payments

still paying more than promised

Talked to representative last month thought it was dealt with but this month bill still has me pay $60 per phone a month instead of the promised $45.what do I do now?vince

4
Flo Koodo
16 hours ago
A
andicusConnector
asked in Billing & Payments

Is it always this bad? Charge for rate plan change on first bill

First, it took almost 2 hours for a CS rep to activate my phone.  I would’ve done it through Self Serve, but Koodo sent me a SIM but not an account number, so I was unable to register for Self Serve (porting an existing number, so I couldn’t use ph# to register, either).I just got my first bill and it shows 3 Rate Plan Change charges of $15, and 2 credits of $15.My plan was the Black Friday $34 50GB plan.  The CS rep said it was something different, so I corrected her and pointed to the receipt I already had for $34/50.  She eventually fixed it, but now I have a $15 charge to be given the plan I initially signed up for.Of course, there’s no way to dispute this, online, and Koodo Assist is completely useless, so I guess I’ll have to schedule a callback?  When I checked, the earliest callback was over 2 hours later.  Really?Are they going to try to charge me a service fee, since I’ll have to talk to someone to correct the bill?I have to say, as a first impression, I’m very underwhelmed b

5
A
16 hours ago
F
Feng ChenBeginner
asked in Billing & Payments

Bill for time waiting for sim card

Hello,I received my sim card, and set it up and transfered my number from my old provider yesterday, Dec 6. Why my bill starts at Nov 27? Should I pay for the time while I was waiting for the sim card? My phone #: **34Account #**83 Feng Chen 

1
Flo Koodo
18 hours ago
L
LDroogBeginner
asked in Billing & Payments

Bill unavailible in self serve

Hi, I got a plan on black friday. They shipped a phone + sim card to me. I never got an activation email, so I had to make an account through the CS callback folks. This was on the 27th of November. My account says the billing cycle was the 27th of Nov to the 6th of Dec, and now 7 Dec to 6 Jan. However, I still don't have a bill! Self serve says "This information is unavailable right now" under my bill and there just isn't one. When should I expect to get a bill? 

1
Dinh
19 hours ago
kzhou97
kzhou97Beginner
asked in Billing & Payments

received bill but don't receive the sim card and never activate it

I called Koodo to book a sim card two weeks ago. But I don't receive any sim card yet. I'm currently a prepaid Koodo customer and called to transfer to a monthly customer. I received the email of order confirmation. But they gave me a wrong name. Also, I can't use my current phone number to register self service. Two days ago, I received e bill from Koodo which says my last month bill is 120$!!!! Totally ridiculous!! I even don't receive any card and activate it. Also, my phone number couldn't even register self service to pay the bill. Tried to reach out Koodo customer service but failed.  If anyone can help out?

2
kzhou97
1 day ago
N
Nmehta90Beginner
asked in Billing & Payments

$14 charge for roaming without international travel

Hi, I have been charged $14 plus taxes for one day roaming charge on my bill. I have not traveled outside Canada. I live in Windsor near US border and while traveling within city my phone might have got handed over to US service provider across the river, I was not aware of the service change. I will avoid going closer to the city border area. Please credit my account or issue the refund for $14 plus tax. Thank you. 

6
Flo Koodo
19 hours ago
U
uniqueOrganizer
asked in Billing & Payments

Koodo internet monthly charge should be 55 not 65, and compensation for setup troubles

Hi Koodo. I recently switched my internet service from Bell to Koodo. I would like to complain about 2 things.First complaint: My activation date was Monday Nov20, but I was not able to get my Koodo internet working until today Friday Nov24, and this required a technician visit which was surprisingly difficult to get. I was first able to contact Koodo on Tuesday Nov21 and schedule a visit for Wednesday Nov22 8am-10am. The technician never showed up during that time window, though it seems they tried to call me around 1:30pm after I had left my house. Later that day I contacted Koodo again and scheduled a tech visit for the following day Thursday Nov23, with a time window of 8am-10am and a backup time window of 11am-2pm. On Thursday Nov23 I received a phone call saying my appointment had been confirmed, but confirmed for Friday Nov24 8am-10am. Finally the technician arrived today Friday Nov24 and got my Koodo internet working. But I lost Nov20-Nov23, which is 4 days worth of internet se

10
Flo Koodo
20 hours ago
A
AbelCBeginner
asked in Billing & Payments

Koodo Emails, Texts, and Billing in French

Hello,Got a new Koodo phone and plan and since activating, every communication from Koodo has been in French. Text messages, e-mails, and even billing is in French. There’s no way to change it on self-serve, I can only change language and region, but that doesn’t help. I would like communications in English.

2
Flo Koodo
23 hours ago
H
harrisgordAdvisor
asked in Billing & Payments

how can we get a roaming charge taken of our bill

we were recently charged a roaming fee and we did not enter the US, how can we get this off our bill.

4
H
1 day ago
B
BryanWarkentin77Beginner
asked in Billing & Payments

Request to reverse forwarding charges

Is there any way I can have the forwarding charges reversed for my last two billing periods? I was not aware that I would be paying a per-minute charge for local forwarding. I have since added the $3 option to my number. Thanks for your help,Bryan

1
Dinh
1 day ago
C
canucks604Beginner
asked in Billing & Payments

Got charged twice for extra 1gb data

Reach data limit and top off 1gb but got an email saying that I got top off twice. Tried scheduling a callback to fix issue after waiting the whole day and got to speak with an agent the call dropped before they can fix my issue been frustrating sucks that theres no direct number to contact support...

3
C
1 day ago
D
devr106Rockstar
asked in Billing & Payments

monthly credit taken away a year early

Monthly credit on a two year promotion taken away after one year. How is this reinstated?

6
D
1 day ago
L
letuanh611Beginner
asked in Billing & Payments

I dont use their service but Koodo asked me to pay for their bill

 I still remember I registered a service with Koodo in a small store at Halifax Shopping Centre and it was Cyber Monday, 28th Nov last year 2022. At that time, I was a newcomer to Canada and I just got my WP approval, that is why I needed a phone number and Koodo had a big offer. I clearly asked the staff if I could able to choose the phone number by myself  and he told me yes; after all the process was done, he gave me the sim card. I was shocked bc i didn't choose the number yet then i asked him again and he apologized for that mistake. After that I told him, please determine the service because I want to join EAST LINK service provider so that I can choose the number by my own.Then he told me, when you register the new service with East Link, Koodo will determine the service that you have with them so don't worry about that.Then I came to East Link and registered a new phone number with them, Koodo did send the messenger to confirm changing the service provider.After that, i thought

1
L
1 day ago
K
KLR22Beginner
asked in Billing & Payments

wrongly charged for roaming

I was charged for roaming on November 14 and I was in Canada. Please correct and provide credit.  

2
Darius Koodo
1 day ago

Leaderboard

Terms & Conditions
Koodo Community