Billing & Payments

still charged for my mobile lines and I canceled within 15 days of setting up the service  

Hey, I just switched from Public Mobile to Koodo and that’s all done and setup but my Public Mobile payment was due soon like the next couple days but now that I’m a Koodo customer, I no longer have access to Public Mobile to make any payments to them and my billing on Koodo says I owe nothing atm, do I still owe Public Mobile anything or was that also transferred to Koodo with my new plan? Is there an option to add funds? I prefer to pay manually as my paydays are not consistent they differ each month so auto payments don’t work well. Thanks!

I noticed a $15 subscription charge for Busuu on my latest bill, and took a look. It was for Busuu and I know with 100% certainty that I did not subscribe to this. I called Busuu and they gave me their generic response saying that I replied and confirmed subscription. I know for sure I didn’t, since I have a screenshot of the chat history and I ignored the text because I thought it was a scam text. I also confirmed with Koodo who said I never replied to the SMS to confirm the subscription.Busuu scamHere is a screenshot from Koodo saying I never replied:Koodo chat screenshotIt is fairly obvious seeing the other threads on this forum that Busuu is scammin

How can I change my new credit card 

My last bill had a duplicate payment, and I have already stopped services from Koodo. Kindly assist in crediting the duplicate amount back to my bank account.

Hello,  I moved country and thought I paused my account (was just keeping while I transitioned, and using for wifi but didnt realize I was still being charged). I have a bill now that I need to pay but need to do this in installments. I want to cancel the plan but cant seem to do that without calling (can’t seem to pause either). Anyone know another way to get in touch ? Thanks

I cancelled my Koodo service and switched to other network. Why am I still getting charged ?$9 were deducted last month from my account and now again I have received an bill , why ?

On my recent bill (May 22 - Jun 21)  I was billed roaming charges for using my phone in the US when my plan covers US roaming. I was charged a total of $112 (7 days). Please help!

I am getting charges for Singspace and Bussu I never approved this is anyone else getting these charges 

Hi, I noticed US roaming charges (Easy Roam) on my recent bill, but I have not visited the US at all.I was just near the lake/border inside Canada, and that phone must have accidentally picked up a US cell tower signal. Could a Koodo rep please review my account and reverse these incorrect charges for this line?Thank you.

Hello,I am writing to get some help regarding unexpected data overage charges on my current bill.My plan is supposed to have Shock-Free Data, meaning my data should automatically pause once I hit 100% of my monthly allowance. I have always known that I cannot use extra data unless I explicitly reply 'YES' to a warning text message or authorize it through my Self Serve account.However, on April 12th and 13th, I was charged a total of $35.00 for data overage (as shown in the attached screenshots), even though:1. I never received a 100% data usage warning text.2. I never replied 'YES' to authorize any extra usage.3. My data was not paused by the system.Looking at the detailed usage history, multiple charges ($10, $5, $5...) were added consecutively within just a few hours overnight. It seems like the system failed to block the data at the 100% threshold.Since this appears to be a technical error where the Shock-Free Data system di

I have the koodo wireless home phone.  I received email that my home phone will be charged an extra $5/month starting in June as it uses 3g.  How do I upgrade my wireless home phone to 4 or 5g to avoid this charge?   I have a ZTE hub device.

I’m a postpaid customer. My last bill was for April 11 to May 12 and was paid by Auto-pay on April 28 for the $10 discount.  When should I port my postpaid number to my new prepaid Koodo account to prevent any further billing related to the old monthly account? I expect no refund but consider all debts paid. Will porting my number trigger a $10 charge next month for cancellation of Auto-pay?

Hi there On my last bill I was charged roaming fees and I never left the country. I was in a Canadian airport yes but never left the country. Very confused as to why I was charged.  thanks 

Hi! My both phones charged roaming but never left Canada. Please someone help with this?

I migrated my kooxo phone number to another provider but still i am charged partially.I checked my March bill statement and my bill cycle date is 27 of each month and i ported  number on April 26 so why i am partially charged for May bill.

I was charged wrong  Easy roaming  as I have not used any call pick and my data was off throughout the trip to US. Please revert back the charges.

Can someone please flag Koodo to help me remove an easy roam charge? I haven't left the country but I'm being charged as if I did for a day. This is the third time this has happened while hiking coastal trails on Vancouver Island. Thanks

Why was I charged extra data fees?  Koodo is supposed to limit the amount of data to the package maximum.

I live in Victoria and went to visit California for a few days in April. I made sure not to use my data and to not make any calls to avoid the Easy Roam charge on my account. However, I now have 3 charges ($16 each, total of $48) on my account for that period. I was very careful to not make any calls, and to only use my U.S. phone number/data plan, which is different from my Koodo account. I would like help to please remove these charges from my account, as I did not make any calls with my Koodo phone number while traveling.

I signed up with Koodo last week and had my number ported over from rogers using self serve, but I’m getting a $50 number change charge on my first bill.I did have some issues on the first few days when I noticed my number wasn’t changing over after porting, I deleted my eSim to try and fix this but couldn’t recover it due to recently making a password change on my account. (whole other story, login was bugged for me on wifi)I ended up going to the closest Koodo location at a mall and the guy helped me get my esim back on the phone. He didn’t mention anything about charging me at any point, so I’m not sure where the $50 charge came from.

HelloI hope you are having a good day. I requested to cancel my service effective March 26th,2026 via phone twice.Both representatives confirmed it.However, I just received a bill for April.I have already left Canada and moved back to my country, so I cannot use the phone or call suctomer service.Please verify my cancellarion request recorded in March and reverse all charges after March 26th.Also, I was explicitly told by the representatives that there would be no additional charges or remaining balance to pay after that date.I was told that all my balance up to March 26 was fully settled and there would be no further charges.And I want to close and deactivate this account and mobile phone number permanetly without any outstanding balance.  I would appreciate your prompt assistance in resolving this matter as soon as possible. Thank you

My $50 60GB UL min Plan SFD (5G Speed) plan suddenly became a $55 plan with no notice. I’ve gone back and looked at the past several months of invoices, and there is nothing to indicate a price increase coming. How can Koodo make a change like this without providing any information (that I can find)? It seems like I’m not the only one who has experienced this, and I’d like some clarity.

Hello could you double check this with my account? Why my latest billing doesnt reflect the discount for pre-authorized payment? So i got a higher billing for the current month. Could you fixed it? Im an in back plan and they have promise that no sudden change in my plan rate would happen again. Why is it i am having a problem again on my bill?  **edited by moderator to hide personal information . Feel free to include the images again, however, make sure to hide any personal information like complete name and personal phone number. 

Hello,When I signed up, I was told the plan would be $25 per line, but my bill shows $29 and $34 charges instead.Please review the activation agreement and correct the pricing as promised.I would also like a credit for the overcharge.Thank you.