Billing & Payments

You charged me $5 for first two days of use (before the billing date 18th)Please redeem $5 on the coming next month bill

Hello. I was away from Canada for more than 2 weeks. I had an esim activated the moment I landed Japan. When I came back to Canada, I was charged $90 for roaming when I did not even use my roaming.. I’m wondering if I can dispute the charges.

Monday March 23rd I was charged roaming charges for USA. This is not correct. Please remove the charge from my April bill.

I’m planning to switch to a prepaid plan. If I do that, will I only be charged for the portion of the current plan that I’ve used, or will I have to pay for the entire month? Also, could you advise me on the best time to make the switch?

I cancel my late husbands account a few months ago and I keep getting a statement the his acc is minus so much money so how do I get the rebate

I was charged for roaming today, April 4, 2026  while riding to Port Renfrew on Vancouver Island.This has happened previously and I was forced to contact the CRTC in order to get the charge reversed.Koodo support is basically useless as they use an AI chatbot that is incompetent at best.I would like to hear from a representative to repeal the roaming charges before I have to contact the CRTC again ( that got a quick response the previous time).  

Saw a deal, couldn't add online.Called to add it, operator offered "something better" for $30 minus the monthly pre Auth discount. $15 fee was charged. Pre Auth discount didn't apply so I paid a fee to pay more monthly on a different plan than what I asked for... Is there any way to help get the pre Auth discount error fixed? I double confirmed with the operator that it would apply.Also, I have been unable to choose a perk online for the last 3 months. 

Hi, I recently received an e-bill from Koodo Mobile for April charges. However, I have not even activated my account yet. I am still waiting for the SIM card to be delivered, and my phone cannot be used without inserting the SIM card. During this waiting period, I was surprised to receive a bill requesting payment. Could you please explain why I am being charged before my service has even been activated? I only signed up for the plan, but I have not started using the service. I would like this issue to be clarified and corrected, including any incorrect charges being removed.

I purchased the 23.75 plan (which I believe is the $45 plan with discounts) and my first bill was $40. I have a $3 partial charge for one day then the full month which is $40 - 11.25 and another -0.75. will this be credited in future months? 

Hello,I received an additional final bill, which includes a CAD 10 charge for canceling my pre-authorized debit transactions. There are no other charges on the bill. I canceled the pre-authorized debit after already paying my final bill of $14, so I’m unsure why Koodo charged me an additional $10.I’ve tried using Koodo Assist, but it’s not allowing me to speak with a live representative, indicating that my phone number doesn’t match the account. This may be because I no longer have a Koodo number, having switched to another provider.Can anybody please advise how I can reach a live representative who can review and address this issue?Thanks!

Hi, I need help with a billing issue. I originally took a plan that was around $38.42/month including tax, and I’ve been paying that for months.Recently my bill increased to $44.07 and now $51.98, and my account is showing the plan as $46.00, before tax.I did not request any plan change, and I didn’t get any clear notification about this increase.Can anyone please explain this?

I changed providers before my billing period began as I’m no longer with Koodo. But my bill doesn’t reflect that. Koodo Assist can’t find my old # to connect me to an agent.  How convenient?!when will  my bill be fixed so it shows a ‘zero’ balance?  

I was late on my payment, and got cut off, last night I made my payment, so far I’ve reported my payment twice, and it said it would be reconnected within in an hour of restart, which didn’t happen. Then it said my data was blocked and wouldn’t let me on to the app, which isn’t even an app. How do I get my service back on? 

I want to know why this bill suddenly went up in price.

Hi there,my phone was on roaming in the US for 1 min before I realized it Is there a way to waive the $16 charge. I was also charged for add min and wouldlike to know why?thank you

I’m absolutely perplexed. I previously had posted on here about koodo saying they were going to raise my price despite me being on a 2 year contract. I had a staff member reply but now that post has been archived or deleted. I phoned into koodo and had a rep contact me / email me to promise me that that increase would not apply to me, but it ended up applying. So what now? 

I was advised that I would reduce my plan cost by $10/mo. if I changed my payment method from credit to debit.  I got part way through the process, when I was told that they use a company called Plaid and to input my banking info.  I was asked to input my bank account number, which I did, then asked for my password, which I was told by my bank not to do..  Fortunately, I could choose an altenative option, the manual option, which did not request my bank password so chose this route.  I would like to know if requesting a bank password is legal, and if not, what action needs to be taken?

overcharged data usage ,  no warning  or any updates on the unusual charges 13$ too 200$ on every other day.  and now my bill is over 700+ dollars.   

I recently travelled from Canada. I just received my invoice from Koodo and it was massive. Upon checking I found out easy roam was activated on my account for some reason even though I never used my service for anything when I was visiting UAE and India. Easy roam was activated 4 -5 times on my account while I was in India. Is there any chance I can get this sorted? My usual bill is $64 but this time its $223. Please help

I received my final bill and for some reason I’m being charged over $200.00  for a tab for a phone that I paid off back in November or December.  I’m trying to get a call back, but when I log into my account and go through the virtual assistant but it says it can’t locate my phone number.How can I get a call back?

Hi, I’ve ported out my number to a different carrier and the month after, I got reverse charged the usual pre-authorized payment discount I had in the past.I used to get $10 discount off every bill with pre-authorized payment. Upon cancellation, my bill was prorated which is what I expected, and was correct. However the very next bill, I rather got charged $10. This to me is Koodo trying to overcharge me. Please reverse this charge and pay my negative balance back. 

On March 28, 2026, my phone activated Easy Roam when I had not left the country. The charge needs to be removed from my phone.

Hi there,I’m hoping someone here can help clarify a very confusing situation with my account.Before leaving Canada at the start of December, I paid off my Koodo account in full, including my remaining Tab balance for my Galaxy S24FE (which I believe was around $60), and then closed my account.Everything seemed fine at the time. Now, after the account has been closed, I’ve received emails stating that I owe $622.74 (and later $640.86 with what I assume are added additional fees), and that the amount has been sent to collections.I literally never use my email address associated with my account and this was the 1st time in months since i have logged in.I was able to briefly speak with support on the phone, and they mentioned something about a “promo being void” because I didn’t complete a full 2-year term. However, this doesn’t make sense to me for a few reasons: My account showed only about $60 remaining before I clos

I need to geta hold of customer service about my creditKoodo assist isn't helping... it keeps asking for my phone number but since I canceled it of course it's not workingI dont see a phone number that I can callCan anyone please help

Hello, I switched over from Telus to Koodo.  And i know about partial charges moving from providers. I received discounts but I believe there should have been a discount prorated on my Pre authorized payment discount portion of the bill.  Someone please explain this, thanks.