Billing & Payments

I noticed that my bill for this month was $6 more than usual.  I logged checked the charges and the LD option of $3 for 2 phones on my account was added.  I did not request this option to be added to my account.  How do I request a refund? 

Is it possible to pay in cash for 6 months in advance of a monthly charge for a phone plan?

Hi Koodo Community,I’m currently paying my Koodo bills in advance and have set up auto-pay for convenience. I’ve been receiving the auto-pay discount, but I’m wondering if this discount still applies when I pay my bills ahead of time.Has anyone here experienced this? Do you still get the auto-pay discount when paying bills in advance, or does it no longer apply?I’d really appreciate your help!Thank you!

I have done payment of $50 in my  14 digit prepaid account number from koodo. but its now 3 weeks still money neither reached to koodo account nor it transfer backed to my bank account? can any one please tell me what to do in this to get back my $50?

I’m currently visiting the United States, will I be charged for receiving SMS messages? I’m not sending any messages, simply receiving them

On my most recent bill I have an non-specific “third party service purchase” of $11.10: When I checked my data usage I see the following for one day (Aug 23) which corresponds to the extra charge of $11.10. I have no idea what the source of this charge might be, and I’d like it clearly identified before I pay it. I find it unconscionable that Koodo places third party charges on a customer’s invoice without identifying the third party. This puts the customer in a position wherein they don’t know if a third-party charge is legitimate. That’s ridiculous. 

I scheduled  a call  on august 7th to cancel one of my phone lines that was  on seasonal hold (i own phone )  .  To my surprise  your representative  canceled all 4 of my phone lines!! Instead of 1 ! now I'm charged  with canceling  fees and call devices and cancel tab fee and extra fees .! Took me hours to locate  a phone  , to get your koodo rep  to call me back to restore my service business lines  , I thought the other rep solved all the issues but now that I get my bill  and what a surprise ! ( i can't download  it to view also!) All these extra charges  Not happy!Been with this company for 12 years  !     

I moved from Quebec to Alberta nearly 2 years ago have just noticed that I have been paying Quebec sales tax despite the update to my address on my file when I moved. Is there anyone specific I can talk to about this?Thank you in advance!   

Coulda swore in Feb I checked and it said I had $20 remaining. Then in March, for certain it said $20 remaining. Now, bill paid days ago, it shows that I still owe $20 on my Tab balance. ???

I cancelled my account and now I have a credit on it.  How do I go about getting that mailed to me?  I was not set up for automatic billing.

I was with Koodo briefly, years ago. I don't remember my koodo phone number or account number.  I got a credit report and realized I somehow have $6 owing to Koodo that went to a collections agency and has tanked my credit score.  I need to figure out how to pay Koodo that $6, but when I can't find any of my old account details, I don't know how to go about it.  Where should I start? 

Last billing I set up automatic billing and it even confirmed it for me. Now this month, it didn’t take my payment so now I have a past due charge on my bill even though I took the steps to not have to worry about typing in all my banking information again. I want to pay my bill but not the additional charges since I’ve already set the authorized payments up but it didn’t go through on koodos end.

Can I get a combined bill for koodo Mobility and Stream+ instead of 2 separate?

  A few question here for y'all: In late May, I upgraded my phone because it was damaged beyond repair, and I still had about five months to go in my contract. My phone bill last month was $67.80, which it said it would be. Well today, I got my phone bill for the month of July, and it's $355.63. My plan costs $60, but I also have a $50 Tab Payoff - Upgrade charge, as well as a Tab Bonus Payoff - Upgrade charge worth $185.39. When I upgraded, the Tab Bonus said $10. I just have a few questions: What will my phone bill be for the month of August? Is the Tab Payoff and the Tab Bonus Payoff just a one time charge? If it the Tab Bonus Payoff charge just a one time payment is there any way to split the charge over two months? Thanks!

Hi. Does this bill look right given the circumstances? Thanks for your help.Shouldn’t the monthly credit have been applied to the first full billing cycle (from 1/11 to 2/10)? I see the 15 monthly adjustments listed in my account history, but shouldn’t they be for $16.95 ($15.00 + $1.95), not $16.00 ($14.16 + $1.84)? I ported my old number once I received my sim card on 1/16. I hope that didn’t mess things up. Not sure how to interpret that rate plan adjustment. Is it possible to get a credit for the 1/10 through 1/16 period when I was waiting for my sim card to arrive? 

Please can I get the explaination why extra charges coming to my bill? I set a call back option but still now I didn’t get any response from customer service. Where can I get help?

I am trying to cancel Prime. However I keep getting shunted back and forth between Koodo and Amazon with each saying to go to the other site to cancel. Amazon can't cancel it because it is third-party billed and tell me to go to Koodo  ut there is nowhere on the Koodo site to do it and there is no help or support that is remotely related if you use the AI function on the site.

I am getting charges for Singspace and Bussu I never approved this is anyone else getting these charges 

$20 credit is not reflected on first bill. Was charged $65 plus pro-rated amount. 

I added UL long distance minutes (US) which is $15 and it’s described in my bill as partial charges. Why am I getting charged an additional $15 for an add on charge? I only added long distance. 

I am going to cancel my subscription tomorrow at the lambton mall. 519-464-2285

The fine print for changing a plan reads:[...] just a heads up that promotional discounts, like bill credits of any kind, will fall off if the plan you change to has a lower price than the one you're currently on. I currently have two credits on my bill:Mthly credit (before tax) Refer a Friend credit (before tax)Will changing to a lower price plan remove the Refer a Friend credit, or only the promotional monthly credit?

Hi, I have koodo mobile network. I paid 44.80 twice in the month of august through my debit and credit card. Student banking plan is my debit card and scene visa is my credit card. Please refund the money for back 

Why does Koodo threaten to cut me off over such a minor bill? No other companies cut you off over $70 overdue. Is this just how Koodo does business or is my account flagged or something?

I have tried getting through using Koodo assist, but their callback never goes through despite the number not being blocked.I cannot just transfer the number because other carriers say that my number is not transferrable so I cannot have them port the number over and cancel for me.I have tried other Koodo assist options who got me to a rep...who said sorry you’re frustrated…. then transferred me to another callback service!!!!!I have tried messaging on fb and they do not reply.I have tried calling and the robo answerer just puts the phone down after saying they only do callbacks now.I NEED TO CANCEL MY PLAN. This is infuriating.