Skip to main content
Koodo Community
Community

Billing & Payments

All discussions about Koodo billing and payments.

  • 1,107 Topics
  • 4,135 Replies
1101 Topics
Hholly
HhollyConnector
asked in Billing & Payments
New booster set up

I haven't had internet in 3 weeks. Finally got escalated to a rep on Tuesday and he said it seemed like a booster issue. He sent it by Purolator (thank you!). BUT now I can't get to connect. I followed his directions, but nothing.

61
O
B
BrennaQBeginner
asked in Billing & Payments
Roaming Charges

Can I please request my roaming charges be removed from my most recent bill? I live and work right on the border and accidentally roam occasionally.

304
Darius Koodo
R
Ravi2208Beginner
asked in Billing & Payments
Billing issues-Account #*****

Sales person Mr Sneh in langley Canada told us that there will no installation charges / joining fee on getting new number . I feel like that he cheated me.

365
Allan M
H
Heather LynneBeginner
posted in Billing & Payments
Scam email

I got this in the email today. Since the numbers don’t match any of mine and I don’t pay through my bank account, I figured it to be a scam.

364
Flo Koodo
N
Naresh KandlaguntaConnector
asked in Billing & Payments
Why was i extra charged $6 for messaging, I haven't used for one time.

Hi Team, I was getting extra charged for my plan, I have taken the monthly plan for $39, but they said first month I will getting extra charges due to some..I agree. 2nd month also they're charging me extra $6 for Messesing, I haven't used till now and plan was $39 but charging $44. Can you please check and do the needful on this. Expecting details for the Extra charging

788
N
H
HfdmdowBeginner
asked in Billing & Payments
Roaming charges

i live in victoria BC and pretty much any time i go to the beach here you guys charge me 10$ for roaming its happened a few times now can i get reimbursed?

346
Flo Koodo
C
CdeezBeginner
asked in Billing & Payments
Charged for Roaming when I never left Canada

I was recently in Niagara Falls for a couple of days (never left Canada), and I noticed on my most recent bill that I was charged for 3 days of easy roam ($42) on my Koodo Bill. I was looking to have these charges removed. THanks!

274
Flo Koodo
K
KhaleekaBeginner
asked in Billing & Payments
How to escalate to management?

I’m having an issue with Koodo upgrading my nieces data without my initiating or authorizing it. I’m the only person who has access to the online account, so she couldn’t have done it on her own. The result is a bill for over $500. I want to dispute this with management as customer service has been a dead end. Where can I find that link to escalate the issue to management? I saw the contact page a few days ago, but can no longer find it.

393
Flo Koodo
P
prissychrissyBeginner
asked in Billing & Payments
How do I set up mobile billing for in app purchases?

I am trying to set up mobile billing on my iPhone so that I can charge in app purchases to my Koodo bill. If anyone knows how to set this up, please let me know.

281
Georgia Koodo
P
PriuBeginner
asked in Billing & Payments
Pre authorized payments

I recently assigned pre - authorized payment to my account but i didn't get any confirmation from koodo that is has been assigned. How can i know or where can i check if it has been assigned or not to my account. And will the payment be cut from this bill itself which i have already received or from the next one.

282
Georgia Koodo
A
Andrew CrawfordBeginner
asked in Billing & Payments
Bill

Hello, I just looked on my credit karma and seen that i have 12-15 missed koodo payments. A little while ago i ordered a sim card off koodo thinking i was switching phone plans. I never ended up switching or even opening the envelope the sim card came in. The sim card was never activated, plugged in, no texts sent…. nothing. I was holding onto it waiting to get out of the plan i was already in but ended up just not bothering. anyways come to notice i have been getting a monthly fee from koodo and i was pretty sure i went online and just paid to get a sim card sent to m. im just about to call them but figured i would post here as well. is there anything that can be done about this? I could see if i was using the sim card yea but it wasnt even put into a phone.

483
A
M
MelivsamConnector
asked in Billing & Payments
Why Am I Receiving Disconnection Threats?

I made a payment arrangement. Made the first payment on August 11 through self serve. Payment is showing on self serve. Okay great, cool. Why, then, am I still receiving emails that they are going to disconnect my service if I don't pay the entire outstanding balance by tomorrow???? I made an arrangement, KEPT that arrangement...and am still facing disconnection? I can't get a human being to help me.

285
D
M
MitodaBeginner
asked in Billing & Payments
Australia Roaming

Is there any roaming plans for Australia?

294
G
L
LivingdeadgirlOrganizer
asked in Billing & Payments
pre authorized payments

When are pre-authorized debit payments deducted? Do they come out on the date of the bill or the date that the bill is due?

321
Sophia
S
Sterl22Beginner
posted in Billing & Payments
Roaming charges

I haven't left canada and I've been accidentally charge for data roaming. I have it turned off in my settings so I don't know why I was charged and additional $15 for it. I would like it removed from my bill please and thank you

221
Darius Koodo
L
LCrosbie77Beginner
asked in Billing & Payments
Easy Roam Charged When Not In Use

I noticed several Easy Roam charges from a trip I took at the end of last month. However, I did not use cell service (only wifi) not to mention some charges were made at all hours (i.e. 2am 3:30am) while I would have been asleep as well as other times I didn’t even have my phone on. This seems to be a major issue with Koodo and I would like these charges removed.

303
Allan M
J
JSSConnector
asked in Billing & Payments
US roaming charges

I am in Canada and my roaming was turned off however my phone still connected to a US network and I was charged $15. I have since found out I can specify to have just Koodoo networks connect to prevent this. Can you please credit me this $15? I didn't realize there is no customer service phone # with koodoo to speak to an agent. Thanks for your help

767
Flo Koodo
H
hpwhitsonBeginner
asked in Billing & Payments
Incorrect Roaming Charges

On my most recent bill I was charged for US roaming while in Canada. (Fort Erie, ON)

221
Flo Koodo
YuriyM
YuriyMBeginner
asked in Billing & Payments
Charges after leaving Koodo

I switched to another carrier last November, received an email that my December bill is $0.00, but recently I noticed that Koodo still charging me $15.75 every month.I can’t login to self-serve because it’s been more than 90 days since leaving. When they called me back, they said they don’t know about those charges, but suggested it could be something like Netflix/Disney subscription through Koodo. Agent told me that he will make a request for them to contact me, but they never did. Looks like I’ll have to reissue my bank card, but what are the options to get my stolen money back other than small claims court or BBB?

373
Flo Koodo
K
KSatishBeginner
asked in Billing & Payments
regarding payment after I block my cc .

I lost my wallet. So i had to block my credit cards and Koodo was not able to deduct its fee from it. I have to make payment on 16 april,but I've not received my credit card yet.If i make a payment from debit card, do i have to pay 5 dollar extra?

213
Flo Koodo
R
RandyConnector
posted in Billing & Payments
Tab Bonus Change - Rate Plan Change = CONTRACT?

Early March, I get a call from Koodo, they offer me, for the same monthly rate, more data. I'm super happy about it. I have 3 months left on the tab. No mention about having to pay off the tab. When I get this month's bill, there is a charge on my bill to pay the tab off - no issues with this. What I do have an issue with is the $93.75 they are charging me to pay off the tab! I'm currently on the phone with Koodo and basically they are telling me that the $93.75 charge is the equivalent to an early contract termination fee!!! So when we were changing the plans in March, I was never told that there would be this fee! I had had been told this, I wouldn't have agreed to change the plan. I woild have waited for the tab to be paid off and then change plans. First off, years ago when I paid a Koodo tab down to change my plan, I wasn't hit with this charge. And secondly, wasn't Koodo touting that they don't burden their customers with contracts? I'm quite pissed about this! I've been with Koo

402
Mayumi
L
Lisa TBeginner
asked in Billing & Payments
incorrect roaming charges

My daughter was visiting my parents in Scarborough and was charged $14.00 for easy roam. This is incorrect and the charges need to be reversed please.

282
Flo Koodo
A
athernasirOrganizer
asked in Billing & Payments
ER/VC

I have been travelling to the US and just have the sim on. I have never attended a call, or sent a text message. The only thing I have done is receive SMS(not MMS). But I noticed every time there is a missed call on koodo number while in US it charges an ER/VC on my account. Koodo helpline told me that you only get charged if you send a text or if you attend a call or use data, I have done neither.

7710
D
C
CarquestalBeginner
asked in Billing & Payments
double billed

How come I am double billed on my last bill for 62 cents each time. I renegotiated my plan . Seems funny now . Not a killer but makes me question practices

221
D
L
LrmechelseBeginner
asked in Billing & Payments
incorrect roaming charges

Hi. I received a text indicating I was roaming when I was driving from Calgary to Sydney, Cape Breton. There is a $14 roaming charge in my current phone bill. I did not enter the US. Can this change be removed? Thank you, Renée

352
Georgia Koodo

Leaderboard

Popular Tags

Terms & Conditions
Koodo Community