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Billing & Payments

All discussions about Koodo billing and payments.

1,153 Topics
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JanethBeginner

asked in Billing & Payments

auto pay

I’ve set up pre-authorized payments since opening my Koodo account. I recently changed my plan, which should include a $5 discount for autopay. However, the discount didn’t apply to my recent bill, and I was charged the full amount. Is there a way to fix this?

171

3 days ago

Dave709Beginner

asked in Billing & Payments

$5 Preauthorized Payment Credit

I was an existing customer set up on pre-authorized payments with Koodo. I added a phone and got a better plan. I am still set up for pre-authorized payments. Will I receive a $5 discount even though I was set up before?

272

3 days ago

Courtney StockstadBeginner

asked in Billing & Payments

Wrongfully Charged for US Roaming AGAIN while in Canada. I would like a refund please.

Hello,I have once again been charged for US roaming on my December 2024 bill.Just like the previous month. I was working on Vancouver Island and had to leave my data on because I use it for work and there is no way of contacting any Kodoo employees to resolve this issue before it is billed out.Can I please get a refund for the $28 I am being wrongfully charged. Thank you

656

3 days ago

dontwanttoBeginner

asked in Billing & Payments

WRONGFULLY CHARGED AGAIN FOR US ROAMING. REFUND PLEASE

This is a repeat question I had to ask again because for some reason you recognize my email as two separate accounts: Hello,I have once again been charged for US roaming on my December 2024 bill.Just like the previous month. I was working on Vancouver Island and had to leave my data on because I use it for work and there is no way of contacting any Kodoo employees to resolve this issue before it is billed out.Can I please get a refund for the $28 I am being wrongfully charged. Thank you

312

3 days ago

MOrganizer

asked in Billing & Payments

Charged activation fee when told it was to be waived

I received a text with an upgrade offer a couple of weeks ago. The upgrade link in the text did not work so when calling the loyalty team with the provided phone number I was told that the $70 connection fee would be waived. Upon receiving my bill today the connection fee is there and there is no subsequent bill credit for it. I would like to have a rep contact me to remove this fee.

475

3 days ago

Lovemitts13Beginner

asked in Billing & Payments

scam

I think someone might be using my number I was charged over 20 dollars for minutes to a number that I never texted I called Koodo about a month ago to flag it and i never even got a warning about it. What do I do cause I can’t afford to pay it.

296

3 days ago

PhonePhoneBeginner

asked in Billing & Payments

Bill Credits not shown on CSA. Bill Credits clearly shown in Order Confirmation.

I ordered an additional line that allowed for bill credits for 24 months. This is clearly stated on the Order Confirmation. Today, I got an email with the Customer Service Agreement. It does not state any bill credits anywhere in the CSA. I want to know why? Should I be worried about this?I haven’t recieved my first bill yet, but obviously I am worried if I use the phone plan and get wrongly charged, I won’t be able to return it.

475

3 days ago

ratneshwarConnector

posted in Billing & Payments

billing incorrect

Hi Teami did not call any number or sms or data durring roaming still roaming charges 80$ has been added in my Dec 2024 bills. Please look into the issue and reversed the charges as i did not use raoming facility.Account :***11

425

3 days ago

AshrafunBeginner

asked in Billing & Payments

Random data charge

Hello,This post is for a MOD who can help me fix this. Yes, I understand the 75 cents is not a significant amount. Still I would like to understand why there would be a charge when I didn’t roam or anything.

303

4 days ago

BluedogFKBeginner

asked in Billing & Payments

Paying the Bill without a canadian credit card

Hello!I was in Vancouver for a couple months and used a monthly paid sim-card. I flew back to Austria end of November, canceled my banking account and my monthly paid sim-card aswell. Unfortunately I just received a bill by Koodoo I have to pay until January, but I don’t have a canadian credit card whatsoever… I’m really looking out for help! Thanks!

191

4 days ago

Stephen84Beginner

asked in Billing & Payments

Bill Adjustment and Roaming

Hi, I was supposed to have my bill adjusted by Wednesday December 11th but it hasn't been done yet. Do I need to wait on hold again to make sure this has happened?Also, I'm currently in Mexico right now and the phone I brought with me keeps turning off airplane mode and so roaming begins. Are you able to deactivate any roaming on the account (ending in 7978) as so far none of it has been intentional and I can't stop it while we're away. Please advise. Thanks!

274

4 days ago

chamerionBeginner

asked in Billing & Payments

Why am I still being charged QST?

I moved from QC to AB two years ago and promptly updated my billing information. Trouble is, I am still paying QC provincial sales tax even though I live in a province that does not have a provincial sales tax.Any idea how to fix this?

221

4 days ago

BagoraBeginner

asked in Billing & Payments

Wrong roaming charges

I drove across Canada and was charged for roaming charges in November. Please remove this from my bill.

4 days ago

Big stan the manBeginner

posted in Billing & Payments

over biling

crossed over into mexico 2 weeks back. checked my plan after getting in a while ago and everything seemed good. no overcharges. got our bill today and its 600$. ideas anyone?

141

4 days ago

BrennaQBeginner

asked in Billing & Payments

Accidental Roaming fees

Hi there. I had three dates where I was billed for accidental roaming fees. October 21, November 5, and November 9. Can I please have those removed so I can pay my bill?

101

4 days ago

chrisychOrganizer

asked in Billing & Payments

Set up the pre-authorized payment for $5 reduction

I had already set up the pre-authorized payment using a credit card, but my current bill doesn't reflect the $5 reduction.Can anyone tell me how to fix it?

392

5 days ago

chohan123Beginner

asked in Billing & Payments

Charged after cancelling phone number

Hello,I had two phone numbers under 1 account. I cancelled my both numbers on 24th November and paid all dues. But this month I received bill and only for one number while didn’t get any for another. I had already cancelled by calling the customer service and received a confirmation mail also. So why am I charged for the period of December to January? There is no balance forward from last bill also

221

5 days ago

chrisychOrganizer

asked in Billing & Payments

Koodo charged me a partial charge

Koodo charged me a partial fee (see below):Partial charges & credits$44 100GB UL Can Min SFD (4G Speed) (Dec 03 to Dec 11)I just received my SIM card from Koodo, but it's already past Dec 11.Additionally, my SIM card has not been activated yet.What's wrong with Koodo?

161

5 days ago

mcymsbBeginner

asked in Billing & Payments

one-time $50 credit towards my next bill didnt happen

Im back with koodo in 10 years and i am already disappointed with Koodo for their inconsistent and unreliable customer service.I spoke on the phone with koodo agent Kumari and she offered me $40 plan 100gb 24 months with 0 dollar s24 fe samsung. On top of that she mentioned there will be one time $50 bill credit towards my next bill. However when first bill got generated, $50 bill credit was no where to be seen. I called billing department and surprisingly, there is no note or records about the bill credit. I am not happy about how Koodo agents mention somthing that doesnt even exist to make more customers sign up. Koodo confirmation / quote dont mean anything as their confirmation doesnt show much about the offer. It is another huge disappointment that koodo keeps tricking their customers for something they couldnt finalize. Im raising my concern to the next level of supervisor.

292

6 days ago

RamonajoOrganizer

asked in Billing & Payments

In US & charged easy roam 5 times now when I didn't sign up for it

HiI arrived in the US on December 5, and was notified that I have easy roam package. I did not sign up for easy roam, it is not part of my add ons or perks. Despite that, I’m being charged $14 every day for easy roam. I can’t discontinue it and I can’t stop it because it is not on my plan. How do I stop it and get the charges reversed?Thanks

504

6 days ago

Ravi8189Beginner

asked in Billing & Payments

Why am i still getting charged as per my previous plan, instead of my current plan?

I changed my plan from $59 dollars to $44 plan with $5 discount if auto billing applied, which I have.. but still getting charged $59 as per my old plan instead of $36. Want to know why? When I check my self serve.. it shows $44 plan but still getting charged $59.

212

6 days ago

EddBeginner

asked in Billing & Payments

Missing $5 discount for set-up autopay

During Black Friday, I changed a plan and transferred to Koodo. My sale assistant told me there will $5 discount if I set-up autopay. But it seems like I didn’t receive this discount from my first bill…..Could someone help it?

413

6 days ago

TanzimABeginner

asked in Billing & Payments

Missing $5 pre authorized payment discount, please help

Hello, I got a new line with my new device during the B Friday sale and I had enabled pre authorized payment on my account. But I did not receive my $5/month discount as promised on my first bill. Could you please help?

141

7 days ago

djleBeginner

asked in Billing & Payments

roaming charge still not removed.

Hi,I was accidentally charged for roaming ($14) and koodo support told me they reversed the charge but I still see it on my billing.

7 days ago

Saban TorunBeginner

asked in Billing & Payments

My line was canceled, but the payment was debited from my card.

On November 12, 2024, I requested a line through the koodo website .I think due to the strike at Canada post, my line was not delivered within the deadline and I received a cancellation message.A few weeks later I requested a new line and received it today. After the necessary activation, my invoice shows one month's payment for the cancelled line with the phone number xxxxxxxx52 My line was canceled but the monthly payment is shown on my bill.

122

7 days ago

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