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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,204 Topics
  • 4,669 Replies

1204 Topics

I
intudesBeginner
asked in Billing & Payments

Charged for easyroam while in Canada

My wife was charged for easy roam when we were not in Canada. The date was Apr. 1, 2024 I believe. We were driving somewhere east of Kingston, ON Could we please get this charge reversed?thanks

4
I
4 days ago
Y
ymhuangBeginner
asked in Billing & Payments

Source to dial voicemail?

My bill include a Easy Roan payment. The details shows it's a out call to voicemail (778-580-4001), but I didn’t make this call since my phone with double SIMs and was set to another local SIM for all call/data/sms. It’s unlikely to make call from my phone. Any chance to identify if it’s the call from my phone in roaming country?

3
Y
5 days ago
H
hpatBeginner
asked in Billing & Payments

US Roa

 I was charged for US roaming on April 20, 2024 while visiting Niagara-on-the-Lake, Ontario. I never crossed over the US border. The automated message from Koodo was sent at 11:32am. I immediately turned off roaming on my phone; however, we never left Canadian soil. How do I proceed to obtain a refund for a false roaming charge?

2
Flo Koodo
5 days ago
B
BusymomruConnector
asked in Billing & Payments

CALLBACK

I am so frustrated and beginning to regret porting over …. So far I have had to wait for 4 callbacks in addition 2 agents have said they would followup …. I have to say once I am speaking with an Agent they have been fantastic BUT it’s getting to someone that is FRUSTRATING …. I USE self serve whenever I can and avoid BOT’s  they aren’t helpful only annoying - when I start a chat I want it be with a person and waiting 3 hours for a callback is ridiculous!!!!I was on with loyalty last weekend and we weren’t finished when call dropped (due to switch/port - I assume) … I was left a voicemail as I could not get service and indication was he would follow up ….nothing!  Next day had to schedule a callback …. it went thru but unfortunately she wasn’t able to see notes on loyalty end - nor was the person online - so she sent him a message to call and she said she would follow up - NOTHING …. got my bill and it is NOT as promised and scheduled another callback … 3 hours later I answered and oth

2
Flo Koodo
5 days ago
M
Martin JanssenBeginner
asked in Billing & Payments

Charged for US roaming while in Canada

Was charged for US roaming on April 2, 2024 after returning from the US by car after crossing the US - Canada border at Lacolle, Quebec just before  5pm that day. Time stamp on billing information shows phone data activity  only after 5.02pm that day after I removed flight mode.  How to proceed to obtain a refund for false roaming charge?

2
Flo Koodo
5 days ago
M
Mario_koodo_phoneBeginner
asked in Billing & Payments

Unable to add any credit card to pre-authorized payment - try 3 differentt ones

I recently tried to change my pre-authorized payment to a new credit card with no luckI’m getting the following error for 3 credit cards I’ve tried to add as pre-authorized payment. All 3 of them work for payment on other services. Address and Name  are  fully matching. “It looks like that didn't work.There's a problem with the credit card information you've provided. Please try again or use a different card.”I tried calling and doing it over the phone with response:“the credit card you entered  is not accepted by Koodo”I then schedule a callback , agent again prompt me to enter the details through automated service and he mentioned it did not work. He gave me a number to call back (855-325-6636) , but it was the same menu as from *611  and tried it again and did not work.. At this point is beyond frustrating.Please advice! 

1
Flo Koodo
6 days ago
C
Chris WaltonBeginner
asked in Billing & Payments

Monthly aut

How do you switch from a prepaid monthly phone to an automatic payment out of a banking account

1
Flo Koodo
6 days ago
S
selfselfselfMember
asked in Billing & Payments

Why did you increase the rate plan without customer consent?

Why did you increase the rate plan without customer consent?  My wife and I signed up for the 3450GB UL Can Min SFD (4G Speed) plan. Why did you change the plan to 3950GB UL Can Min SFD (4G Speed) at $39.00 without customer consent and charge an additional fee? Can I report it for violating the Personal Information Protection Act?koodo changed the our family phone plan without consent and charged a high cost.Is this how the Kudo group is supposed to be? 

3
Darius Koodo
7 days ago
S
sgalligan94Beginner
asked in Billing & Payments

Charged for roaming on Vancouver Island

I've been charged $14 for Roaming while visiting Vancouver Island.What's the quickest way to get this reversed? 

5
Darius Koodo
7 days ago
L
Lisa DewaillyBeginner
asked in Billing & Payments

mon adresse a changé

Je veux signaler un changement d’adresse

3
Darius Koodo
7 days ago
K
Khen HBeginner
asked in Billing & Payments

CHARGED ROAMING IN NIAGARA FALLS, ON

Account #******09I was charged roaming and long distance while in Canada. please help! 

1
Darius Koodo
7 days ago
K
Kayode OluwoleOrganizer
asked in Billing & Payments

Change of subscription plan

Hi Koodoo,I would like to opt out of the current subscription plan. I recently received a quotation from my former provider offering the same services as your company but at a cheaper rate.The current service charge is quite high compared to competitors who can offer the same package.I would appreciate your prompt response, as I do not want to exceed my budget for the next payment.Thanks

4
M
8 days ago
R
RozieMember
asked in Billing & Payments

I live near the US border and was charged roaming while at home.

Hello,  I live near the U.S. border and was charged the roaming fee when I was in my living room and clearly wasn’t in the U.S.I have been with KOODO for 10+ years and lived in my home for 6+ years and never had to deal with a rogue roaming fee. It has already been billed out and I would like the charge reversed/credited. Thank you.

3
Darius Koodo
8 days ago
E
expatBeginner
asked in Billing & Payments

Is there a website bug when setting up pre-authorized payments?

Over the past few days I’ve been trying to set up pre-authorized payments and each time I get an error page telling me the service is unavailable and to try again in an hour. 

3
M
8 days ago
S
SanjitBeginner
posted in Billing & Payments

Non acceptance of Credit Cards

I and my wife has 2 accounts and am trying to pay our Koodo bills using credit card and it is not accepting for 3 months in a row. I read that it might be due to address change. I checked and credit card and Koodo addresses are the same. However while paying using bank account it goes through fine (It has the same address). Is koodo trying to force us to direct pay to avoid Credit card fees it incurs??

3
Bernard Koodo
8 days ago
F
fabiola kopanski
asked in Billing & Payments

svp verifier ma facture, il y des frais de trop!

j’ai des frais de trop sur ma facture, j’ai deja payé le mois avant, j’ai vérifié sur ma banque le paiement est la, alors svp de retirer les frais de plus, mon forfait est 35$ par mois merci

7
M
8 days ago
S
Song TangOrganizer
asked in Billing & Payments

Pre-authorized credit card failed

Hello all,I was trying to set up pre-authorized credit card payment, but it kept saying there’s something wrong with the credit card.The credit card is perfectly fine, as I used it to successfully set up pre-authorized payment for Telus mobile service an hour ago.Anyone can shed some light? Thanks  

4
M
8 days ago
O
outlook0126Organizer
asked in Billing & Payments

Why my account is charged for NSF $25? Even though it's already paid?

Why my account is charged for NSF $25? Even though it's already paid?

12
O
9 days ago
C
cherylgBeginner
asked in Billing & Payments

Charged For Easy Roam While in Mexico But Phone Was Not Used

I was in Mexico for the last week of March.  I had data roaming set to “Off” on my cell plan on my iPhone.  I also did not answer my phone and I did not send a text that was a regular SMS “green” text on my phone.  I did utilize iMessage and WhatsApp while using the resort’s WiFi and I had also purchased a data-only eSIM for Mexico which was to cover me while I was down there just in case I needed data.  However, I was never out of wifi the entire time as I didn’t leave the resort. I have received my Koodo bill and 4 of the 8 days I was in the country have the $16 charge for Easy Roam.  How can I see what would have triggered the charge?

5
C
9 days ago
C
ClubWarren01Beginner
asked in Billing & Payments

My $34 plan has change as now $39 - what happened?

i signed up for $34 50G and it was that price.now this month the payment is $39 ? what happened?

3
Mayumi
9 days ago
M
MitsBeginner
asked in Billing & Payments

April Invoice Corrupt

My April Invoice will not open. I was able to download and view the March invoice that I had not viewed yet. Please fix the file.  Thank you. 

2
Darius Koodo
9 days ago
S
StephanieOrganizer
asked in Billing & Payments

I was charged for sending texts to the US and can't figure out which number(s) they are. Is there a way to find out?

In my April-May statement I was charged for 2 text messages to the US and 1 international textAnd September-October statement I was charged for 5 messages to the US.I don’t see any USA/etc phone numbers in my list of people that I texted during those times… Is there a way to find out which numbers they were? 

2
D
10 days ago
C
CounouBeginner
asked in Billing & Payments

Subscription coupon code trouble!!!

Can someone HELP me with the promo code: STREAMSPECIALKM24  Yesterday i tried to use  the promo code without success, but thought that the code might be processed on my credit card payment! I called KOODO  and spent hours with the person yesterday without success! The customer service rep. called me back today without success!!! We cancelled my subscription service stream plus basic, but not able to redo a new subscription trying the promo code again. I do not have the service anymore and would like to get it with promo code for 10 dollars a month!!! So far this is very time consuming and disappointing!!! PLEASE HELP ME SOMEONE, Thank You!!! Cornell

3
D
10 days ago
M
Mr. KBeginner
asked in Billing & Payments

Need refund for Stream+ paid by non phone users

Hi,Posting this for a friend as he doesn’t have a Koodo account. Tried getting the Stream+ subscriptions online but didn’t get any activation email despite payment made. Need either the subscription or process refund. How do I get in touch with a live agent who can sort this out? Thanks

3
Flo Koodo
10 days ago
K
Kevin LePapeAdvisor
asked in Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

1
Flo Koodo
10 days ago

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