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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,220 Topics
  • 4,479 Replies
1220 Topics
B
Butterflies22New Member
posted in Billing & Payments
bonus tab fee

I just got a new phone and kept my same old plan, but was told that I not only had to pay my remaining tab balance, but also the bonus tab balance from Koodo. On koodos website says the bonus tab balance only has to be paid if you upgrade with an inillegible plan, why was I charged this? Koodo would've paid the bonus tab portion regardless if I paid my tab off sooner or not, so why am I being charged this extra amount?

181
Dinh
2 days ago
D
DisgruntledCustomerA42Organizer
asked in Billing & Payments
overcharged on monthly bills May to Sept. 2024

Just realized @Koodo has been overcharging me on my plan since May 2024. I’m on a $45.00, 500-minute 2 GB plan, as shown on my April bill: Since May I’ve been charged $49 for the same base plan: Can someone from Koodo here please fix this?

964
S
2 days ago
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chandni.mehrokOrganizer
asked in Billing & Payments
Incorrect Roaming Charges applied to my bill

Hi, I am currently in India and I received my recent bill, which shows that my bill was charged for Easy Roam on three different dates: September 15, 16, and 17 highlighted in the screenshots. First, I'm unsure why I was charged for September 15 and 16, as my flight was on September 14 that reached India the next day later in the evening. I was airborne the entire time of Sept 15. My phone was placed on Airplane mode the entire journey so not sure how I am getting charged for this that was removed on the 17th. The charge for Sept 17 I am not disputing as I accept that I made that urgent call but 15 and 16 charges are not correct. Additionally, the details show that the charges were for a toll-free number associated with Air India, and there was no Wi-Fi service on the flight, so I wouldn't have been able to make calls while airborne. Is there a way for me to dispute these charges? Another issue I'm experiencing is that I am still in India, and to access certain Canadian websites, like

9710
Dinh
2 days ago
A
annaliMember
asked in Billing & Payments
cancel plan

Hi,Unfortunately, I lost my phone years ago. I am currently outside of Canada and do not plan to return in the near future. I have not used my phone number for over a year but noticed that I am still being charged for the service. As I am unable to use my phone number to contact customer service, I would appreciate it if you could assist me in canceling my plan.

493
Flo Koodo
2 days ago
T
tarcilaMember
asked in Billing & Payments
Over-billing following on paused data glitch

Hi @Flo Koodo I am following up on the pause data glitch.I’ve been getting my monthly bill which is more than 3 times the expected amount. Looking at the account history page, it seems that the rate plan adjustments that have been attempted to solve the paused data issue were actually charged as many times.Can you make sure that this is charged back as soon as possible?Thanks  

171
Flo Koodo
2 days ago
Vivian Xu
Vivian XuBeginner
asked in Billing & Payments
recived “welcome to USA” msg while at home

I’m live near the US board. Yesterday, I received a roaming message from Koodo, while I was actually at home. Is there will have any charges?  

111
Darius Koodo
3 days ago
W
will_iam_yuBeginner
asked in Billing & Payments
payment problem

my phone accidentally connected to the US again, this time for a whopping 189 dollars 

303
Darius Koodo
3 days ago
A
abeybennyBeginner
asked in Billing & Payments
1300 dollar bill

Hello  can i contact the manager or the higher officials .i have been with koodo past 10 + years and have 3 lines with them and they are not cooperative at my worst time of my life So would i be able to contact any higher officials from koodo to plead my case 

472
Dinh
3 days ago
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Bowbob59Connector
asked in Billing & Payments
Another roaming charge on both my phones when not used in the states

Wife and I went to USA on October 5th, but did not use our phones, no calls, no texting, no data usage while in the states. Second month where these charges were unwarranted. 

275
B
3 days ago
D
DoummNew Member
asked in Billing & Payments
Get billing e-mail after cancelled plan

Hello. Good evening. I canceled my plan on September 11th through a phone call with Koodo service. After that, I left Canada and am staying in another country. But last week, Koodo charged me $43. I'm very worried, so I need your help. 1. Why was it charged $43 when I already canceled the plan? Do I have to pay this?2. koodo Callback Service doesn't call overseas numbers. Is there a way I can call koodo Service or E-mail?Thank you for your help.

191
Dinh
3 days ago
K
kjallan22New Member
asked in Billing & Payments
Incorrect roaming charges on account

I live near the US border and was incorrectly charged 3-times for roaming on my account on my Sept 5, 2024 bill totalling $42.00. I would like to have these charges credited to my next bill cycle or refunded.

316
Georgia Koodo
4 days ago
A
alzNew Member
asked in Billing & Payments
Why Did My Bill Go Up?

Why did my monthly bill just go $3/mth plus tax when I did not request any change to my plan. I still only have 8 GB of data per month. Thanks

1614
Dinh
4 days ago
A
AnaisNew Member
asked in Billing & Payments
Can't pay

I have been trying to pay my bills since august but nothing works. Whenever I try they say an error happened and I should try again in an hour. I called customer service, they said they would work on it but nothing. And they keep charging me late fees when I have no idea what’s going on. 

211
Georgia Koodo
4 days ago
A
Alberta9New Member
asked in Billing & Payments
Easy Roaming Charges Without Entering USA

Went 5 miles from the Us border but never crossed. It charged me for roaming 14$, how do I get that fixed? Thank you for your help

71
Georgia Koodo
4 days ago
T
TDodgeConnector
asked in Billing & Payments
Where is my $5 credit for the August 19th service interruptions?

August 19, 2024 outage-interruption of Koodo services, offered a $5 credit for loss of services & that it would be adjusted on the upcoming bill? There was five replies & there all gone as well. September 24 bill arrives & no $5 credit? October 24 bill arrives & no $5 credit? Will November finally be the month?

554
M
4 days ago
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LHimmelmanNew Member
asked in Billing & Payments
Increase in bill

I see my bill is going up to over $100 for 2 lines. This will prompt me to check elsewhere. What can you offer that will keep the bill under $100 for 2 lines, thus preventing me from checking 'the other guys' . Thank you

291
Sophia
4 days ago
L
lleblancBeginner
asked in Billing & Payments
Roaming

Hi  I was travelling by Lake Erie Ontario , and I was close to the border and I got charged for roaming. Can someone please help me with this as I did not go to the states but was charge $14.00 on my bill. Thanks

152
Darius Koodo
4 days ago
C
CstaufferMember
asked in Billing & Payments
data charge on bill is incorrect

My bill has data charges on it but I have 20Gb of data. I shouldn’t have been charged for that data. I just signed on with Koodoo and it appears this happened at the telus store when I was switching to it. How can I get this corrected? Thanks.   

225
C
4 days ago
S
SissaBeginner
posted in Billing & Payments
double charged stream +

Hello,I have been charged for stream + on my credit card and on my phone bill for 2 months in a row. When I signed up over the phone, I made sure with the koodo representative that I wasn't going to be charged twice. This phone call was over a hour due to service technician difficulties. I'm very unhappy, I was told I would not be charged on my phone bill once the credit card payment went through. Now I'm being charged a extra $28 twice. Please fix as I asked this question multiple times over this hour phone call! 

40
S
4 days ago
J
John FriesenBeginner
asked in Billing & Payments
roaming charges

I have roaming charges on my August bill. (14 $ for each number, total 28$) but did not leave the country if you could please correct it. 

182
Darius Koodo
4 days ago
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BrennaQBeginner
asked in Billing & Payments
accidental roaming charge

Hi there. I had an Accidental roaming charge on my bill this month. I live right on the US border so roams by accident often. Can I please have this removed from my Bill?

242
Darius Koodo
4 days ago
J
junaidzubairNew Member
asked in Billing & Payments
Accidental Roaming Charge

Hi  I was travelling to Niagra Falls, and I was close to the border and I got charged for roaming. Can someone please help me with this?  ThanksJay

213
Darius Koodo
4 days ago
S
StephNew Member
asked in Billing & Payments
Loss of Loyalty Credit

I have recently lost a Loyalty Credit that I have been getting since last summer. Is there any way for them to reinstate the credit, as it was $20+/month. Why would I want to keep with Koodo if my bill is going up by more than $20/month? I do think of they won't put it back, calling it a Loyalty Credit isn't the right name for it, because my Loyalty is still there... For now at least🤔 Also, I'm not paying a tab bonus balance, it just goes down each month. If I wanted to close my account, would I have to pay off the last few months of tab, or the bonus balance as well? Another thing that makes me wonder…Thanks so much! Figured I'd try here since I can't get a call back until noon tomorrow and it's only mid afternoon right now..

442
S
4 days ago
H
HKehdyConnector
asked in Billing & Payments
How to pay my bill?

Hi there, I have a few questions, but first, I’ll explain the situation. I recently travelled to the US and had my credit card cloned. As an emergency, I had to call the toll-free credit card number (1-800...), which should not have incurred any charges. However, Koodo has included roaming charges for this call on my bill.How can I get these roaming charges removed? Since it was an emergency call to a toll-free number, it shouldn't be charged.Additionally, I have been trying to pay my bills since September 20th, but due to the credit card being cloned, I had to cancel it. Whenever I attempt to make a payment through your website by clicking "Pay Now," I receive an error message: "Application error: a client-side exception has occurred (see the browser console for more information)." I’ve tried multiple browsers, but the issue persists. Now, because of this delay, I'm being charged a late fee.How can I have this late payment fee waived? The delay was due to technical issues with the pay

585
H
4 days ago
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Brandon_PNew Member
asked in Billing & Payments
Plan changes leading to extra charges

Hi! I have two lines under my account, one for myself and one for my girlfriend. My girlfriend’s monthly plan was 35$ and mine was 45$. A few days ago they increased by 5$ each, (40$ & 50$ respectively). I contacted a representative 2 days ago and they changed the plans with no added fee. In my haste of seeing what the new plans changed to (40$ & 40$), I saw another plan I was comfortable with on my line and changed it yet again.I looked at my statement for next month and it says I owe 243.04$ (it is usually between 80$-90$).I hadn’t realized that changing my plan & my girlfriend’s plan would charge me the plan amount for the upcoming billing month.Is it possible that those charges for the changed plans are credited when the next billing cycle comes around? Is there another answer or solution?Regards,Brandon. 

392
Boa_Guy Koodo
4 days ago

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