Billing & Payments

I was checking online today to set up internet. But  I’m seeing one of the speed options are gone, and I don’t see the option for a discount if you have auto pay already setup for a phone line? Has that changed? 

I am in Canada- close to the US boarder. I am NOT in the US, Not today Aug 14 nor on Jul 30. Reverse these charges. Prevent this from happening.

Had another incorrect US roaming charge from July…..have not been to US in two years but live near the border in Niagara

I was charged for a US roaming charge on July 4th and I was not in the US.

Got email saying balance due, as usual. Went to site because I just set up auto pay/pre-authorized payment last month so this was first use of this feature. On site it shows a Pay Now option which confused me a bit. Am I meant to press pay now or should I believe auto pay means it will withdraw funds? This leads to my question, when does auto pay click in and remove funds for payment? Thanks

Hi,  I noticed I got charged extra $15 per month for three months. And found out it's charged by a third  party "Busuu". And just read some previous conversation in Koodo community about the fraud that happened to some Koodo customers in the last couple of months. I just found the text from 5490 which I blocked without replying three months ago thinking it was a scam. I just unblocked it and texted "STOP". Now I would like to request Koodo to block future third party charge. Can someone from Koodo help me with my request?

Please cancel smart watch plan. I didn’t want that 

I put my Koodo Prepaid plan on hold in the end of April because I was leaving Vancouver for 3 months to fly back home. Now, the deactivation date is coming up (August 16), and I need to reactivate it again because the plan has a lot of student bonuses for a great price. When I tried to reactivate it, my payment never ends up being accepted - always the same error! (The screen shows "Oops! Something went wrong please try again later" and it never worked later on) I have tried with multiple cards many times, still the same situation. I will be arriving in Vancouver after August 16, so please help me out!!! Need that ASAP 

A week ago, I paid my remaining balance to Koodo through mobile banking. Before paying, I called Koodo to clarify my billing and was told that I could get a $5 discount on each line if I set up pre-authorized payments using a Visa or Mastercard. Since I was eligible, I went ahead and set it up for the next billing cycleHowever, when I checked my account, I didn’t see the $5 credit, so I called Koodo again. I was then told that I should have set up pre-authorized payments through my bank account instead, which would give me a $10 discount per line.I was really disappointed because if I had been given the correct information the first time, I would have easily set it up through my bank and saved more.What upset me even more was that the representative I spoke with said it was not his fault instead of trying to help resolve the issue. As a customer, I expected better service and someone who would take responsibility and care about keeping customers satisfied.Because of this experience, I’

I recieved roaming charges on July 11 and July 15 when I did not leave the country. I work near the border but never left canada.I  need these charges removed so I can pay my bill please.

My phone was stolen and I received roaming charges. I had to pay the bill as we have 2 lines and internet with koodo. but you can only dispute charges before you pay them.

We have somehow ended up with 5 phone lines for 4 people on the plan.  How do we cancel the unneeded one?

I got a roaming charge for EasyRoam on m phone number 604 *****86 .It is for US roaming on August 2, 2026. We never left Canada. On that day, we were travelling in Northern Ontario between Wawa and Salt Ste Marie where connectivity was limited so we made a very limited use of our cell phones. 

Hiwhy I still received Telus bill while I'm not with them anymore 

I am being charged an extra $5 for using their 3G service on my old phone as an add-on in self service.  I just activated a new iPhone. For the upcoming bill, I will probably have to pay it since I activated the new IPhone mid cycle,  but will the monthly $5 charge be automatically removed after this billing period or do I have to notify someone at Koodo? 

I was previously a Public Mobile customer but was offered $30/50GB to transition over to Koodo. I was paying the same amount as a Public Mobile customer but for 20GB. I just received my bill and it is appearing as $40. I no longer have access to my Public Mobile account and I don’t have a screenshot of the offer that was given to me.The offer stood as $30/50GB, without the auto-payment discount, so this is false advertising on Koodo’s end. I’ve tried to click on the “Want us to review a charge on your bill? We’ll review it and respond within 4 hours.” but it’s not even a clickable link and it doesn’t lead to anywhere.Had I known I was going to be paying more, I would’ve not done the migration. Thoroughly disappointing experience.

When using Koodo Assist through your phone you are not able to schedule a call 

Hello,There is a $10 roaming charges on my latest bill and I was never out of the country. The date is July 7th.Could this be removed, please ? Thank you 

In my self serve billing or profile I have no option to remove my preauthorized payment option. I want to remove this from the account, but there does not show an option on my screen to do so, only an option to add another or alternative preauthorized option. 

I have an unknown charge on my current bill for $115 for a Microsoft product. I did not make such a purchase and I need help removing this charge from my bill 

Is it possible to delay payment for a month. Just lost my Job and dont have the funds to pay right now as i had rent and other bills to pay.

I want to change my credit card payment to direct payment from my account. I have fallow the step but can’t get the right billing session in order to manage the account. Self serve only gives me an option to chance credit card but nothing else . Not able to select any other method or a way to change from credit card only method.thanks 

Hi! Sorry to bother you, but it seems I accidentally clicked to pay my entire phone balance in full. Could you please let me know what I should do in this case?

I recently added the Mexico Caribbean 7 day easy roam to my account for $49. However when I landed in Mexico I received a text saying my easy roam charge would be $18 a day that I use data or call or text. Why? Is this just a generic message? It says on my account that the 7 day package is added and will be applied automatically when I land but I’m not sure why this texts says otherwise and want to avoid unexpected charges. 

I received $64 worth of roaming charges from June 26th-29th and I was just travelling up island, I never left the country at all.Please reverse these on my account. Thank you