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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,694 Topics
  • 7,261 Replies

1694 Topics

C
CozyMeadowBeginner
asked in Billing & Payments

Credits no showing in account

I had the black friday credits in my account which I could see one entry for each month (24 months) that was applied.  I am not sure if they were still there recently but today I changed my plan and I don’t see the credits there anymore.  Could someone please verify if my credits are still applied in my account?  It was a $20 credit each month.My husband changed his phone plan this week as well and still got his credits applied to his account from the black friday deal.Thanks.

3
C
3 days ago
H
HemashriBeginner
asked in Billing & Payments

Overages for International calls

Hi, Did anybody know that koodo wouldn't notify a customer or give an alert if you are approaching 1000 minutes of International calling?They don't inform you but rather start charging for the Overages right away?How is that fair?

4
D
4 days ago
G
GwangBeginner
asked in Billing & Payments

(pre-paid user) Pre-authorized payment from my Chequing account

I am prepaid user.Can I setup pre-authorized debit payments from my chequing account for my koodo account?I sae the link but I cannot find "Payment section and beside Pre-authorized payments, select Manage."https://www.koodomobile.com/en/help/setting-pre-authorized-payments

1
D
4 days ago
S
sshinBeginner
asked in Billing & Payments

Why my plans charge changed without me knowing?

When I signed up with Koodo, I was told that my bills will stay the same.I signed up during a promo for a plan that cost $40 a month. For the month of May, my bills suddenly changed to $45. Is this increase normal? will my plan increase again and again?I was confident to choose Koodo because they promise me that my bills will never changed without my consent. Now I’m considering to go back to Public Mobile.

3
D
4 days ago
J
jodha23Coach
asked in Billing & Payments

Bill is very high, discounts taken out?

I have been with koodo for almost 2 yrs now and pay 100cad for mine and my wife’s bill. Current bill is 115.64cad dont understand why and dont see any discounts applied which usually keeps bill to 100. I am feeling being overcharged for being a loyal customer and would like to know my options.

11
D
4 days ago
J
Jeremy McIrresponsibleBeginner
posted in Billing & Payments

Appreciation Post!

Hello, my name is Jeremy and I’m hoping this is the right place to post this.  I just want to thank Katherine for everything she did for me today. Very fast and efficient. Gave me my one and only option (which is was excellent of course), while also being respectable and understanding.  It should be said that even if I didn’t get my service back, I’d still be appreciative of her efforts and absolutely superb customer service skills. I know a lot of people are only thankful when they get something out of a service but even if she told me I was out of luck, I’d be very understanding. I hope she sees this and gets some sort of accommodation. To her manager; you’ve got a good one :)

1
D
4 days ago
B
Burhan ABeginner
asked in Billing & Payments

Dispute international roaming charges to USA

I travelled from Vancouver to Vancouver island and somehow received a text saying “Welcome to USA” and was charged international roaming charges even though I never left Canada. I was wondering how I could dispute these charges.

3
Flo Koodo
4 days ago
J
Jim AndersonAdvocate
asked in Billing & Payments

Promotion

I was offered a promotion where I can get a 25 dollar a month credit if I purchase a new or used phone, using my existing plan for a period of 15 months .. Without the promotion, I would pay 8 dollars a month for 24 months for a used Samsung phone, and my regular 55 dollar a month phone plan I currently have.I get a 25 dollar credit for 15 months, so what happens for the last 9 months of the 2 year term.. Would my 63 dollar a month payment ( phone and plan), stay the same ?

2
J
5 days ago
M
MmkTBeginner
asked in Billing & Payments

I'm being charged roaming even though my data + roaming are toggled off.

I am continually being charged roaming fees while in Europe despite my data + roaming toggles being turned off. I am being over charged hundreds of dollars and the koodo representative was not able to address my concern, in addition, the call cut out three times. THIS IS PREDATORY BILLING. What is the solution?

2
M
5 days ago
J
Jade O'RileyBeginner
asked in Billing & Payments

HELP!! i can't get in to my account to pay my bill

HELP!! i can't get in to my account to pay my bill

1
Sophia
5 days ago
S
stuartBeginner
asked in Billing & Payments

Wrongfully Charged for Easy Roam

In my bill for April 29 -May 28th I was charged $14 for roaming in the US but I never left Canada. I was in my car near Gananoque, Ontario. The detailed statement said I made a one minute call. It doesn’t seem right to be charging me for roaming in a country I wasn’t in. This charge should be reversed. I don’t know how to go about contesting a charge with koodo because its all online services but see that others are doing it through this forum so am hoping this is the right place. I’m a longtime koodo customer...please make this right. 

5
Boa_Guy Koodo
5 days ago
B
BTravenBeginner
asked in Billing & Payments

Want to pay my bill

My normal billing date is the 27th of the month and I almost always pay it off within a day or two. My last payment, for May, was made on April 30th. On the 27th of May I received notice of my June billing. When I went to Self-Serve it told me I was all paid up and the PAY NOW button was greyed out. I would like to pay my bill but Self-Serve seems to be stuck somehow. I went to a mall Koodo kiosk and they entered my information in their computer and it also said I am paid up. I have to pay by June 23rd, but am unable to do so. 

5
Boa_Guy Koodo
5 days ago
S
skypilot154Beginner
asked in Billing & Payments

Not handicap friendly

My dad is handicapped and Koodo says he has to navigate into a shopping center to cancel an extra phone from his plan. He has trouble walking. Is there a way of doing this online? He just wants to cancel one phone and keep the others for him and Mom. Any suggestions?

3
Timo Tuokkola
5 days ago
O
OMCustomerBeginner
asked in Billing & Payments

Wrongly charged for EasyRoam

HelloI recently went to Florida with my daughter.  I set up Easy Roam but didn’t use it because she already had it and we used hers.  But I was charged multiple days for it when I didn’t have my data on during the whole trip. Can you help correct this overcharge please? 

1
Allan M
6 days ago
L
lesterg77Beginner
asked in Billing & Payments

easy roam charge

I was in the US on two different days during my last billing cycle.I live in a border town so I go across regularly.I didn’t use my phone while away and was charged $28 for Easy Roam!!!!!!!!!!Trying to get a hold of customer service is an absolute joke!HELP!

1
Allan M
6 days ago
L
lucid2Beginner
asked in Billing & Payments

Bill credit being applied to my account?

Hi,I recently upgraded my phone and phone plan, after seeing the phone I wanted (Pixel 7) was eligible for a bill credit (“up to" $182.50 I believe – I forget the exact amount). This was listed separately from a large ($300+) tab bonus that was also being offered.While completing the checkout process, I saw no more mention of this bill credit. Is a bill credit being applied to my account following this upgrade?Thank you!

1
Allan M
6 days ago
J
Jamie AndersonOrganizer
asked in Billing & Payments

overcharged

Hello, I was charged 14.00 for May 14 for roaming in the USA, however I never left my country of Canada.  Please cancel the charges.  I have turned roaming back off. 

7
D
6 days ago
R
ReveriebeeConnector
asked in Billing & Payments

pay now is greyed out —cant pay my bill

The pay now option in my self serve is greyed out. I am unable to use this option to pay my bill that I recently received yesterday. I decided to wait one day and see if it fixed itself but it did not. Should I continue to wait?Thanks.

11
R
6 days ago
B
BadgerzBeginner
asked in Billing & Payments

Billing Error

My bill shows charges for Easy Roam but I did not leave the country. I was in Niagara Falls (Canada) from May 7 to May 11 but stayed on this side of the border. How do I get this resolved?

1
Dinh
6 days ago
J
JessicaMRLBeginner
asked in Billing & Payments

Double payment of the same bill

Hello! I mistakenly paid the same bill twice last weekend. One time was through my Scotia Bank App (CAD 102.31) and the other one was through the koodo website (CAD 50.40 + CAD 51.91). Please could you help me by letting me know what will happen with the extra payment? I just checked the bill section of my koodo account and it doesn't show the payment I did through Scotiabank App and it is already 2 weekdays ago.Thank you for taking the time to read my question

2
J
7 days ago
J
JunoBeginner
asked in Billing & Payments

I need to dispute a roaming charge

How do I go about having roaming charges removed that were charged in error? I don’t know how this happened but I did not enabled roaming on my phone while I was in UK. 

3
G
7 days ago
D
DslvBeginner
asked in Billing & Payments

Overcharged

I got a new plan with a phone, and everything up until the order confirmation said I owed 88.20 + tax but I got billed $97 and when I looked at the breakdown I was being charged 92.38 + tax 

3
Bernard Koodo
7 days ago
Olivier Alary
Olivier AlaryBeginner
asked in Billing & Payments

Speak to someone from Koodo!

Hello,I got a pre paid koodo phone for mother who was in Canada for a month and I would like to cancel the plan as I’ve been charged again for a phone that I don’t use. I don’t have access to the phone anymore. Can I speak to someone to help me?Please let me know,Kind regards, Olivier

3
Sophia
7 days ago
K
Kwit7Beginner
asked in Billing & Payments

Incorrect Bill Amount

Hi,My bill should be $35 per month and my plan is showing as $40 now?Thanks,Krystle 

1
Dinh
7 days ago
O
OskarBeginner
asked in Billing & Payments

Cant pay bill

Hi guys,I spent my last year in Canada and had a Plan with koodo for that time. Because I already left I had to cancel my koodo Plan which worked perfectly fine. But why so ever there is still 2 CAD left I have to pay. But when I left Canada I also had to close my bank account which means I cant pay the bill right now because they only accept Canadian credit cards. Is there anything I can do to pay my last 2 CAD? Thanks in advance. Cheers, Oskar

1
Dinh
7 days ago

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