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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,142 Topics
  • 4,228 Replies
1142 Topics
L
Lilly72Beginner
asked in Billing & Payments
Major Payment issue

I’m getting frustrated with Koodo. I payment my late payment due and they want to charge another same amount, when I have already paid.I have payments that show on my bank account that I have paid this big amount. Can they not add and getting through to them is a frigging nightmare.How can I get help through this. 

111
Sophia
2 days ago
R
RamonajoConnector
asked in Billing & Payments
In US & charged easy roam 5 times now when I didn't sign up for it

HiI  arrived in the US on December 5, and was notified that I have easy roam package. I did not sign up for easy roam, it is not part of my add ons or perks. Despite that, I’m being charged $14 every day for easy roam. I can’t discontinue it and I can’t stop it because it is not on my plan. How do I stop it and get the charges reversed?Thanks

111
Flo Koodo
2 days ago
M
Mike from CanadaConnector
asked in Billing & Payments
promotional credits missing from bill and extra tab charge

Hello I just upgraded my phone on black friday and was suspose to have a $5/ month credit for both phones. I just got my lastest bill and there is no credits for either phone and also an extra 10 tab charge on the one number

576
Flo Koodo
2 days ago
D
D.LAdvocate
asked in Billing & Payments
Cancelling a new line with a phone tab within return period

Just got off the phone with a rep who told me that, in order to cancel a line with a tab, I would need to first return my phone and then call back to cancel the plan. The order was placed over the phone so he emailed me the prepaid label to return the device.My question is, the return is cutting very close to the 15 day trial period. What happens if I send the phone now but it gets delivered after the trial period? If I call back to cancel, will I still be charged for the month since technically the plan wasn’t cancelled until after the trial period?

101
Flo Koodo
2 days ago
K
k_kairetzBeginner
asked in Billing & Payments
Activation Fee

I just joined Koodo and switched myself and 2 of my kids over during the black friday deals. I did NOT go in store. I did it online. Why was i charged a $70 activation fee on all 3 lines when I was told the activation fee was waived??? Who do I speak with to get this charge reversed on all 3 lines?

182
K
2 days ago
D
Dave and MurielleBeginner
asked in Billing & Payments
Overcharge

Our account was put on vacation mode Oct 15,2024, till April 24, 2025. Charges were $15 pm plus taxes X 2 phone lines. My last bill was $238.00. If our phones were on holiday mode why the extra charges? I’ve tried to call to get an explanation but with no success, there is no way of talking to customer service rep. We are in Mexico and no international call backs are allowed. We are not wanting to pay the $238 bill until we get this problem solved and a credit applied.

151
Flo Koodo
2 days ago
P
PanneerBeginner
asked in Billing & Payments
incorrect roaming charges

Incorrect roaming charges were charged for the nov 3rd and Nov 4th. Never used the mobile services( phone, message or data). Data roaming is turned off based on prior advise. Could you please review my bill for thr roaming charges? 

234
Georgia Koodo
3 days ago
Angie Brock
Angie BrockConnector
posted in Billing & Payments
terrible policy regarding roaming

I was away in the US from November 1 to 24 and at the beginning of my trip, I had to use Easy Roam because our luggage didn’t arrive and I needed to have phone service. Well I was charged two days, November 1 and 2 in error. My billing date cuts off November 2 interestingly. I called today, december 9 and was told the policy for bill correction was 30 days.  The CSR I spoke with said she could only give me $4.00 credit.  When I asked to speak with a supervisor, she said there was a big back up of people waiting and no guarantee the supervisor would offer any more than the $4.  Needless to say, I was not impressed.  Tried to send an email but it bounced back saying the mailbox was full.  No way to contact other than callback so I am not impressed but you can be sure I will be looking at my statement every month from now on!  Previously with Telus and they would have definitely done better than $4. When I asked the CSR about Telus, she stated she had no access to their policy when I know

6911
Angie Brock
3 days ago
P
prithvirathodBeginner
asked in Billing & Payments
Tab Balance Pay Off Query/Confusion

 Hey everyone,I recently got a Pixel 9 with a tab on. I decided to pay off the whole tab balance ($287.xx) shown in my account.Today I called customer service to confirm what my next bill would be, and they said it would be the $287 tab amount (which I already paid) + $49 plan + taxes. I asked them multiple times to confirm if this meant I don't have to pay the tab bonus discount amount, and they said that was correct.I'm a bit confused because i am worried it's that paying off the tab early meant I still needed to pay the remaining bonus discount amount. Can anyone confirm if what the customer service rep told me is true? I'm a little hesitant to take their word for it as I've had some issues with customer service in the past.Thanks in advance for any help.

212
P
3 days ago
A
AmandaLeader
asked in Billing & Payments
$70 connection fee waived

Hi, when I switched my phone last month, I was promised a $70 connection fee waived. Can someone check that it’s going to happen on my next bill? I just got my bill and it wasn’t waived. thanks

303
Flo Koodo
3 days ago
M
MbtpBeginner
asked in Billing & Payments
Shared account

Hi, I have a shared account with my brother. He was unemployed for a couple months and hasn't paid his bill. My bill is paid up. If I make a payment for one of his late bills would it go as a credit to my bill or go to his? Thanks

312
M
3 days ago
C
cjsy2001Beginner
posted in Billing & Payments
my mobile service bill was increased unexpectedly from October

My bill for 30GB UL Canada 4G speed service was increased from $29 to $34 from October without any notifications. This is not what I expected from the service point of view. Could you please help me fix the issue to get my initial service bill back, and refund the extra charge to my account?Thanks, 

251
Dinh
4 days ago
O
olamarreBeginner
asked in Billing & Payments
Montly plan shadily increased by 5$ in October. Any success reverting to the old cost? What are my options?

I just found out that my base monthly phone plan increased from 29$ to 34$ last October. Koodo did not notify me by email or text message ahead of time. The only thing I could find was small writing at the bottom of the last page of my September bill mentioning this increase. That’s super shady and unethical.Has anyone else experienced that and managed to revert to their original monthly base cost? What are my options moving on?

322
Dinh
4 days ago
D
David Schmidt DMSBeginner
posted in Billing & Payments
remove roaming charges

Hello. I have been charged roaming charges when never leaving Canada. Please reverse these charges as you have so kindly done every month since I joined Koodo. Thank you.

61
Flo Koodo
4 days ago
E
ErinmasseBeginner
asked in Billing & Payments
wrong roaming charges

Please remove the MONTHLY wrong roaming charges of  $43.60 that we get for working on the water of the border here in Windsor. 

292
Flo Koodo
4 days ago
R
RodgerdodgerBeginner
asked in Billing & Payments
Unable to pay my latest bill because pay now is greyed out

Hi all,I’m out of country for the winter, but didn’t suspend my account as I’m using my phone with a local SIM card so wanted to keep my phone active for other services.I just received my bill and the invoice shows an amount of $59.36, but the amount due shown is $0.00 and the PAY NOW option is greyed out. I saw this topic was covered once before about a year ago, but I didn’t see a message to say it had been resolved.As I’m out of country (I’m in the southern hemisphere) it’s difficult to make contact with Koodo and I wondered if anyone had any advice that’s been in the similar situation.Thanks in advance for any solutions.

312
R
5 days ago
M
missingsimBeginner
asked in Billing & Payments
didnt receive sim

The courrier seems to have lost my sim card. It was shipped Nov 29, and now the purolator message says “Delayed in transit due to missed connection” since Dec 3. I scheduled a call back from koodo but after 5 min, the automated stated that all agents were busy and flushed me. I also received a bill charging me since Nov 27!What's the easiest way to get another sim card and only be charged as of when I actually received this sim card?

823
Allan M
5 days ago
D
DaleSmithBeginner
asked in Billing & Payments
Roaming Charges but did not leave Canada

Please remove the roaming charges as I was close to the border but certainly never crossed. 

407
W
5 days ago
M
Maaz KhanBeginner
posted in Billing & Payments
Bill

Hii, so I have an issue with my Koodo number. I’m an international student I got an Koodo number from my home country. So, when I land in Canada I could have a mobile number when I came here and insert my Koodo number it never got activated, it’s just keep showing SOS on my phone. I left it for 24-48 hours thinking it might take time but nothing changes. So than I got a different provider but after one or months. I received a bill of my Koodo account. I mean why do I even got a bill when it never got activated and the most important I didn’t even used it. I could ignore that bill but I don’t want any bill to be left on my name in my credit score. So, please resolve my issue and help me from it.Thank you. 

181
Flo Koodo
5 days ago
A
an_idlerBeginner
asked in Billing & Payments
Promotional bill credit missing on my first bill

The following was the offer I got from Koodo during Black Friday. However, I don’t see the bill credit in my first bill I just got today. 

554
Flo Koodo
5 days ago
P
PenelopesworldBeginner
asked in Billing & Payments
why am i being charged when i paid off my tab for transferong ny phone number

I paid my phone bill at the end of November as it always done. I also made a separate payment for the tab for 112$ dollars to finish paying off my tab. I then switched over to freedom moible before the end of my billing cycle. Now I'm being charged for canceling my tab before it was paid off even though I did pay it off. And being charged for the month of December even though my services were supposed to be canceled and transfered to my new company

273
Flo Koodo
5 days ago
Dalyweissig
DalyweissigConnector
posted in Billing & Payments
Koodo is STEALING my money for months

Koodo has been STEALING money from us for a number of months since we discontinued service with them. They keep charging my credit cars.I have gone to the Koodo store, called customer service, and talked to the Koodo Assistant chatbot, and none would help stop them from charging us, let alone repaying us. There is no support email to ask for help.I am out of ideas and the only thing that comes to call the police.Before I do, can anyone help me please?Thanks

1009
Dinh
6 days ago
C
ChantalBibleConnector
asked in Billing & Payments
How does autopay with with 2 lines

I'd love to be able to take advantage of the auto pay but I do have two lines on my account and I only want the payment for one of the lines to go through automatically like I currently already have through my bank itself but if I do it through the bank I don't get the deal that's being offered for the credit

485
C
6 days ago
L
lestersevenConnector
asked in Billing & Payments
Missing Sign-Up Credit

I received my first bill, (before my SIM cards were activated) and I don’t see the $150 credit that the agent had promised me at sign-up. 

679
Flo Koodo
6 days ago
P
PMCBeginner
asked in Billing & Payments
Koodo Fraud???

I don't understand. Changes were made in my account without my knowledge and my data was increased without my permission. Now I have to pay a bill I don't know about. I was scheduled for a call yesterday and they did call twice but didn't speak. All they said was they are sorry they couldn't get to me.What's wrong with this system?I demand to speak with a human being and not a robotic assistant who keeps asking me the same question.I refuse in all rights to pay such bill.That's violation and Koodo has no right what so ever to increase my data without my permission and demand me to pay for it. Non, that's illegal and there are penalties for such. So please, I kindly demand to speak with a human being who will explain everything to me.Thank you.

454
Flo Koodo
6 days ago

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