Billing & Payments

Asked to change my plan to a cheaper option, but still paying the same amount. Except for a $10 charge and another monthly payment that came off again halfway through the month when I had already paid my monthly bill. Ridiculous and thinking of returning to my previous phone company. 

I am in the EU and have a 14 day travel pass for roaming.I got a notification that I had used 200 GB of data. This is the first notification I have received about data usage.In my settings I have all the different kinds of notifications enabled so should be notified about everything possible.Issues:My data plan allows only 100 GB per cycle and my Usage currently shows less than 2 GB used. I suppose roaming usage is not reflected here. How did my usage get to 200 GB without me receiving previous notifications? I went to look for the text message for the notification and I can't find it. I even searched the messages Trash. Where did it come from? Is there a way I can see these notifications in the koodo mobile app?So in summary I'm confused about what is happening and worried about my bill. Thanks.

Hi, I want to cancel my koodo monthly plan. I am outside of Canada where the sim was issued so I am unable to schedule a callback.  I have reached out on your FB page via msg. Can anyone help resolve this matter? I have also shared my Canada Kudo number via FB msg. I have also provided my alternate contact number to resolve this issue? 

My plans keep changing without my consent. My last post on this topic has been deleted. Now I can’t even schedule a call back to fix the issue, this is the response to my call back request wft:   

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

Please look into the active pending conversations as one is an emergency as is still pending and needs an urgent resolution.With warm regardslVladimir 

I had a problem getting my services reactivated as my card details changed .  Now that it was reactivated by changing my email  . It is no longer connected to my telephone number only the new email and I have been over charged  two times for basic and another for premium . When I go to assist it tell me that the phone number is not linked to the account . I see this is a problem others have had could you please advise me of what I should do to get my refund for the duplicate charges and hook my phone number back to the stream plus account 

Hi there, I have an incorrect roaming charge on August 26, 2026. I was in Cordova Bay, BC at that time and I don’t have any calls in my call log going to the US at that time. 

Hi Koodo,I’m reaching out because I recently received a bill showing approximately $610 in charges, largely due to data usage over only a few days. My regular monthly plan is around $45, so I was extremely surprised to see this amount.I was not informed that my data usage would result in charges this high, nor was I given a clear warning that I was accumulating hundreds of dollars in additional charges. Had I been properly notified, I would have immediately stopped using the data or taken other steps to avoid these charges.I’m asking Koodo to please review the charges and consider removing or significantly adjusting the additional data charges, as I do not believe it is fair to expect me to pay $600+ when I was not adequately informed that I was incurring charges of this magnitude.I would appreciate someone looking into this and getting back to me as soon as possible. Thank you.

Por que me generaron un pago adicional si no acepte nada de eso a unas de mi líneas  no estoy de acuerdo en eso pago adicionales 

Hi Koodo Community,I’m hoping someone from Koodo can help me resolve this issue.I cancelled my Koodo phone number/service back in February, and I had already paid all of my previous and final bills. However, I am still being charged approximately $19 every month, even though I no longer have an active phone number or service with Koodo.I have been trying to contact Koodo to find out what these charges are for, but I have not been able to get a proper response. I even went to a Koodo store in Surrey for help, but the representative there was also unable to explain why I am still being charged.At this point, I would like Koodo to please investigate: Why am I still being charged every month after cancelling my service in February? What exactly is the ~$19 monthly charge for? How can I stop these charges immediately? Can the charges taken after my cancellation be reviewed and refunded? I have already paid everything I owed before cancelling, so I am concerned that these charges have

The last and only time I’ve ever receive a payment confirmation email after paying my bill was back in Feb 2026. Ever since then I’ve been repeatedly FORCED to go through the dreaded “request call back procedure” to get an actual  payment confirmation email sent to me because the automated confirmation email is NOT WORKING. Each time I’ve also notified Koodo that the automated confirmation email is NOT WORKING, but it seems to fall on deaf ears.My account preferences are all set correctly and I’ve used 3 different browsers to pay by credit card through the self serv page and still no confirmations are being sent even though they have no problem sending me emails that my bill is ready. Is any one else experiencing this issue?

I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.

I have returned to Korea and no longer have a Canadian credit card or bank account.However, the payment for August can only be made using a Canadian credit card or bank account, so I have no way to pay it.What should I do?

So this is the SECOND year I've dealt with this exact same garbage.I live overseas. My parent went into a Koodo store, bought me a 30-day-only prepaid SIM, paid on their credit card. The rep looked us both in the eye and said "yep, I checked the only-30-days box, you won't be billed after that." We said thanks and left. Guess what showed up on the card this month? A second charge.Then I go to check the paperwork from that visit and find out my email is typed wrong — so I've been getting zero notifications this whole time. And right at the bottom, in black and white, it says "automatic monthly renewal." The literal opposite of what we were told to our faces.And here's the kicker: last year, when this same thing happened, Koodo customer care told me not to even touch my own SIM — don't make a call, don't send a text, nothing — because apparently just using it for a second can trigger ANOTHER auto-renewal charge. So now I've got a wrong email AND a phone number I'm too scared to use.So my

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed breakdown of my bill reflecting those payments as I think I am being robbed of $ 164.80 or more.Thank you.

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

I have internet. Why does it not show the upcoming bill date on my account. I’m a new subscriber and don’t know what payment will come out of my bank acct. 

Please cancel smart watch plan. I didn’t want that 

Is my July 01, 2023 to Dec 31, 2023 Koodo Phone billing information archived by Koodo and if so is it possible for me to get a copy of it?

This is my first bill and I would like to know which date it will be deducted from my bank account …is it the Pay by date? It doesn’t show on my bill unless I missed it.

I cancelled my Koodo service and switched to other network. Why am I still getting charged ?$9 were deducted last month from my account and now again I have received an bill , why ?

Hello could you double check this with my account? Why my latest billing doesnt reflect the discount for pre-authorized payment? So i got a higher billing for the current month. Could you fixed it? Im an in back plan and they have promise that no sudden change in my plan rate would happen again. Why is it i am having a problem again on my bill?  **edited by moderator to hide personal information . Feel free to include the images again, however, make sure to hide any personal information like complete name and personal phone number. 

I traveled from Montreal (Eastern Time Zone) to Seattle (Pacific Time Zone) on 28 March 2026.I made sure to go into Airplane Mode before 11:59 PM Pacific Time on 28th but Koodo still charged me for Easy Roam on 29th because they seemed to ignore that I was in a time zone 3 hours later.This is the 2nd time it has happened and i tried to contact via Assist but got nowhere because of limited options to try to communicate the issue. incredibly frustrating.How can I get to speak to someone at Koodo to rectify this extra Roaming charge?

Last billing I set up automatic billing and it even confirmed it for me. Now this month, it didn’t take my payment so now I have a past due charge on my bill even though I took the steps to not have to worry about typing in all my banking information again. I want to pay my bill but not the additional charges since I’ve already set the authorized payments up but it didn’t go through on koodos end.