Purchased 30 day travel pass for my husbands phone ending 8801 on April 11th. We received an all done message upon purchase and my husband received a text saying additional data added. We assumed we had the pass. We checked our billing today, April 21st, and we are being charged $18 per day since the start of our travel on April 12th. We tried to add the pass again and got the same messages as above. Can you please confirm that we have the travel pass. Also, we expect the daily charges to be reversed. Please advise asap.
Solved
Confirmation of 30 day travel pass
Best answer by Dennis
I saw this happened to another customer a few weeks ago.
Let me flag a rep to look into this.
Please make sure you are logged into the community with your husband’s self serve account so the rep can look into the correct account.
This topic has been closed for replies.
I saw this happened to another customer a few weeks ago.
Let me flag a rep to look into this.
Please make sure you are logged into the community with your husband’s self serve account so the rep can look into the correct account.
+4Hi
We see that you managed to add the Easy Roam Travel pass in the meantime.
Can you please let us know how you were able to add it?
Did you add it in self serve or you texteted the short code to 7626?
Texted 7626 EU30 PASS based on finding the information on a blog. However upon initial purchase on April 11th, the massage we received was to simply turn roaming on. There were no other instructions.
+4Thank you for confirming
Please let us know once the bill is issued and we will adjust it accordingly.
Thank you!
Hello, I am just following up now that I received my bill. As promised in the above noted, can you please reverse the roaming charges totalling $162.00 plus associated taxes for the phone number ending 8801. Please confirm once completed. Thanks very much, Lucy
+4
Thank you for following up!
We have reviewed the bill and we have been able to apply an adjustment, which should be reflected on your account in a few business days.
Please let us know if you have further questions and we will do our best to help!
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