Managing your Services

Koodo hasn’t been the best experience, everytime you change your plan then after they send you deals! Changed my number once and was not aware of large billing owing! Ridiculous change it to 180 to 105 still had to pay. I’ve been a good member for 5+ years always paid on time very upset

Trying to dispute a NSF charge. I’ve cleared cookies, used different browsers and even different devices but I’m able to make an online request. I reside in Canada and do not use a VPN. I’ve tried over 2 weeks and come up with the same error. Please help. 

I was charged for 5 months of service after canceling koodo home Internet. Why did this happen? What can I do. 

I wanted to update my plan as I noticed there was a deal for the same plan I already have, but for a cheaper price. When I chose the new plan, I wanted to keep the same free perk I already have, the rollover data, however, when I got to the checkout page, it said “no perks selected”.This is for my line ending in *51.

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

Paying a Koodo bill, and noticed an unusual icon too good to be true right?"3 months free Amazon Prime. Then $9.99"Ok, wow! I feel like a million bucks! Signed up. Happy.Next day Koodo text: here's a great new plan limited time. Get 10 extra gb and save additional 5$ with auto pay.Lucky streak! Yes!HAHAHAHAKoodo IMMEDIATELY cancels the 3 months of Prime.Thank you for swindling me Koodo!TL;DRKoodo marketing gets u 3 months free Prime, then cancels when you accept their offer of a slightly different phone plan.Brilliant!

Yesterday, I selected a plan, entered all my details, placed an order, and registered for self-service. However, I don’t see any instructions on how to install my eSIM, how to start using Koodo, or how to transfer my number. For the past two days, all I’ve been seeing is this: Your order is in progressYour account has basic access for now. You'll get full access when your order ships.When will I receive the QR code with instructions?

I have tried three times thru koodo customer service to fix my account perks. When I attempt to change it from roll over date to us roaming I keep getting the error. I have gone thru customer service 3 times and each time they verify that even they can't fix it and will pass it up. The system has stopped rolling over data for 3 months now but has not moved to include us roaming  All they offered was to add in the add on us roaming and commit to crediting one time only the $5 per use fee .... But months in a few hours with them on the phone and no fix has occured and no follow up is given  I asked them to just include USA roaming in my account while they work on a fox but they said that's not an option  Other than moving to my former provider who is including roaming at no cost .... I'm kinda running out of options and patients with koodo ?

Since this afternoon (november 6) the network is very weak.  I must go near a window, preferably open, if I have some hope of call someone.  I try to discuss with the “assistant”, but with no result. How can I said to Koodo/Telus that their service is broken here.  A phone number will be appreciated.  

Hello, I have incorrect roaming charges on my October bill for the date of Oct 3 and I live near the border but was in Canada. The bill was already paid by automatic pay. Could you please adjust the bill and provide a credit for the coming month?thank you

Can't login two factor because service phone not active can't get code 

So I tried activating the $159/year prepaid plan for my mom who is with Telus prepaid. Unfortunately it will not accept any of the my credit cards including hers as it wants the 16 digit number to have no spaces. Attempting to erase spaces screws up the whole number.Anyone have a workaround? No going to a Kiosk is not an option for me..

Hello TeamI am not receiving the esim notification after going through the esim recovery process.Please help. RegardsRattanjeet

I have a family plan. My son decided to upgrade his phone and data plan. The upgrade and plan change, these went through fine. He wants to keep the data rollover as his perk. I am unable to add it back to his line. I deselect and reselect, click apply, and it saves and then states no prk has been added to his plan. I've tried this on a PC as well, using incognito mode, same result. I would also note that I've had issues in the past this this line. Can someone add the rollover perk to his line on the back end? His number is the one one his account ending in 67.

I have a Samsung A530W from 2018. Whenever I get a VM I am suppose to get a little icon on my home screen on my phone to show I have a new message. I am not getting any notifications on it and not sure if it is a setting on phone or Koodo. I went through the voice mail prompts and listened to all the notification options but I am am still missing voice mails as the only way I know if there is a message is if I manually hold down the 1 key to dial my voicemail. It is inconvenient for me.

I was charged for $10 for data but wasn’t over my amount for the month and I didn’t travel out of Canada

I am on android and when I try to call my voicemail, it says “Cannot Connect to Voicemail”. 

Telus, I read. Is have issues in parts of ontario.  Is the koodo affected in Windsor ontario.  I cant make phone calls.  I assume they are working on it. Hopefully will be up soon. 

Hi there, I received a plan offer that I’m now considering. I currently have one month left on my tab. If I proceed with taking a plan offer, does that mean I would be charged to pay off the remaining Tab balance (which I understand I can already on the self-serve) as well as the Tab Bonus?This would be a big deciding factor for me so looking for an advice!

Koodo is sending me Roaming reminders because I’m in White Rock and it’s close to the US border.  How do you make it stop?

Hello,I was incorrectly charged on my recent EasyRoam package and I’m finding it absolutely impossible to actually speak to a person. I’ve tried logging into the chat about 5 or 6 times to get someone to contact me, but every time I try and request a call back, the chat either goes to other options or konks out  completely. I’ve logged in about 3 or 4 times since last Wednesday/Thursday and I’ve never been successful at scheduling a call back. Why is this so complicated, Koodo? Why does it seem so impossible to get actual help from a real customer service rep when customers are the ones paying you money? 

How to cancel koodo home Internet when you go to self serve it says hang tight we're working on updating your plan. Please wait for any further plan changes. It won't let me do anything. Can someone please help. Thanks. 

I changed my free perk to the 1000 international minutes. There is a tick in the checkbox. I click ‘next’ , it ‘initializes’, then the web page says I have No Free Perks. What gives?? This has to be the stupidest piece of software going! So, do I have the free perk or not? My next payment cycle is Nov. 9th. 

Hi,A while ago I switched from monthly to prepaid and since there I’ve had issue with my texts, but it’s just getting worse and worse.  I have an iPhone.Most of the times it tells me it cannot be delivered. A friend of mine got it 4 times anyway. I haven’t received any text from a group text for days. I received a text 5x from someone else.  It’s like I never know whether my text has actually been sent or if I’ve missed some. I tried everything with turning of iMessages, deleting the number from iMessages, deleting and activating RCS again. Koodo number is always “waiting for activation” and switched off every time I go back to the RCS option.I have two SIMs, and I am not using my Koodo one for data. Every time I go back into iMessages setting, it tells me my Koodo number is deactivated in Data, offers me to delete it from iMessages - below that my Koodo number has a loading wheel that keeps going on, while my email address is checked. When I tried ti deregister the Koodo number from i

I have registered for self serve and can log on to see the overview page, however,  when i chose the menu where the self serve drop down menu should be, it's not there.  I would like to port my number so that I am not paying 2 bills. I have tried to schedule calls but the reception at work is terrible and they won't accept an ext. Number. I would like to get this resolved ASAP. I have the Kudoo eSIM and a physical SIM from my previous provider. Any help is appreciated.