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The place to ask all of your Koodo related questions

4084 Topics
D
DstamperBeginner
asked in Plans & Add-ons
Incorrect Charges

I received incorrect roaming charges and incorrect usage charges. 

265
Flo Koodo
33 minutes ago
G
GujjuCanuckBeginner
asked in Billing & Payments
Going out of canada for 40 days - just need incoming text

Hi, I will be travelling outside canada for 40 days soon. I have local sim of the travel destination and will use that all the time. I will only need to use my koodo sim for incoming otp texts from banks etc when I need to login to them from time to time.  According to my understanding, when I put in my koodo sim , I need to make sure that mobile data and data roaming are off at that time. I will receive the incoming text and won’t be charged for the same.  Is this assumption correct or would I be charged anything ? Thank you for the help.

61
Flo Koodo
1 hour ago
N
NavsekhonBeginner
asked in Other
I got a sim from india and they said to insert it when u reach canada and i gave inserted it and it shows sos only and network coverage is not coming

Sos only is coming

31
Flo Koodo
1 hour ago
G
GGBConnector
asked in Billing & Payments
double connection fee

I am new to Koodo just 5 days from now. Customer service helped me to port my sim and I requested for e-sim. Today I received my bill online and  Koodo charged me 2 lines of connection fee of  $70 each total of $140 to the bill. The customer service who helped me said it is free but not free at all instead koodo charged me twice connection service fee. Poor signal as well, always connecting or not connected to the internet. I regret porting to Koodo. Very disappointed.  

406
G
2 hours ago
Z
Ziming PangConnector
asked in Billing & Payments
discount?

“Additional discount of $5/mo. when you set up auto-pay” on the plan instruction.I set up the auto-pay the day I got this phone card, but I was still charged 34$, the original price, rather than 29$.why?

424
Z
17 hours ago
C
CCBCBeginner
asked in Billing & Payments
Incorrect billing for roaming charges

Recently traveled to Maui.  Prior to travel I had visited a Koodo kiosk to put my phone on the correct settings so that I wouldn’t incur roaming charges.  Yet, I just got my bill and you’ve charged me for 2 days!I did everything I could to ensure that I wouldn’t get charged and it happened anyway.  Very frustrating!I used my phone extensively for work while I was away and used What’s App for calling.  I don’t understand why I got charged by I would like it reversed.  I’ll pay may correct bill less these charges and would appreciate a credit at your earliest convenience.Kind regards,CCBC 

121
Flo Koodo
19 hours ago
D
D.LAdvocate
asked in Plans & Add-ons
New line, ported number. I can send but not receive calls.

My previous carrier tells me it’s an issue with incomplete porting on Koodo’s end. I followed all the instructions and confirmed “yes” to the transfer.Unfortunately can’t contact support. Any way to resolve this here or through email support?

376
Flo Koodo
22 hours ago
D
dunktrunkBeginner
asked in Plans & Add-ons
Koodo changed by phone number

Koodo called me to give me an offer. They sent me a new SIM card that isn’t my existing number without telling me that this would be the case.  I’ve been trying to get this resolved for days now and I keep getting bounced around on Koodo Assist

313
Flo Koodo
22 hours ago
A
anuserOrganizer
asked in Billing & Payments
Easy Roam

I received a message telling that I’m charged for Easy Roam, when I never enabled it!!! But that’s not even the problem. Even worse, now I went to the website and click on “Add Easy Roam”, assuming that then there would be an option and make it clear that I’m opting out of the service, to minimize the damage. But there’s no opt out!! they claim that I should keep my phone in airplane mode. But then, how am I supposed to receive free SMS for account verification of websites or call a free customer service? I can’t wait to come back to Canada to cancel Koodo. They’ve already increased my price last month without any notice, and I can see that if you’re a new customer they charge you less for the same plan. Now I’ll pay the Easy Roam for all the days they’ll claim, but I swear that this is the last time Koodo screws me over.

357
A
22 hours ago
B
BetrueBeginner
asked in Billing & Payments
unable to change billing address

I’ve been trying to do this for days, using different browsers. It accepts the new address just fine, but does not update it.  i have a new phone in my cart, but don’t want it sent to my old address.  I couldn’t find any helpful tips among the replies to the same questions here so hopefully someone will reach out to help.  thanks

151
Flo Koodo
23 hours ago
Cathy Prince-Reid
Cathy Prince-ReidBeginner
asked in Billing & Payments
Why am i still being billed by my previous internet provider?

Switched over to Koodo internet Nov 20 and Roger’s is still sending bills to me.  Doesn’t Koodo notify previous providers that a customer has switched?

201
Allan M
1 day ago
V
vc89Beginner
asked in Self Serve
Stream+ premium Service not supporting multiple accounts

Good morning!I recently switched from Bell to Koodo. I signed up for the stream+ package. I use multiple members for netflix, and use netflix premium for this. My sister and my mother are under my netflix account. I was told by the koodo rep that I would be able to use multiple accounts under stream+. When I signed up for stream+, I received a prompt that stated I could not use multiple accounts. I called Koodo back and asked about this. They told me that stream+ supports multiple accounts and just to ignore the prompt. I ignored the prompt, and noticed that when I activated stream+ in netflix, all of the extra accounts were gone. I told my mother to go ahead and sign into my account anyway. Today, she was kicked out of my netflix account. I attempted to call koodo to clear this up but I have been waiting for a callback for over a half an hour now. I cancelled my stream+ account, but it looks like stream+ is still applied to my netflix account until december 27th. Does this mean I have

101
Flo Koodo
1 day ago
Kyeong-bo Ham
Kyeong-bo HamBeginner
asked in Billing & Payments
how to pay my monthly fee

Dear Sirs, I'm currently in Soutth Korea, not Canada, so I can't pay monthly fee now.I can't access Koodo app because I can't roam with my plan that's why I'm not paying the monthly fee.Please kindly check if I can pay in other ways. Account number : 1000000xxxxxxxName : Ham Kyeongbo  Best Regards,Kyeongbo Ham

495
Kyeong-bo Ham
1 day ago
N
NushBeginner
asked in Billing & Payments
Sudden Billing Increase

I never got any notification of my plan changing and somehow I was charged double this month from what I usually pay?? Is this reversible and how much am I going to have to pay going forward because I will be leaving if that’s the case.

242
Georgia Koodo
1 day ago
P
Pinar HepkurkutBeginner
asked in Billing & Payments
Easy Roam Charged for Twice

Hi there,I was charged for Easy Roam twice while I'm in Canada on November 20th, 2024, and while I was in US on November 7th, 2024. However, my phone was in airplane mode whole time in my US travel. I haven’t received a roaming alert on either November 7th or November 30th. I just realized that I was charged $14 daily for Easy Roam for twice!How do I have the charge removed?Thanks,

202
P
1 day ago
G
grado2003Connector
asked in Billing & Payments
Cancelled my service the same day I got it

And I get a bill for $2.94 under the rules of the Wireless Code, you can cancel your contract and return your phone if you’re not happy with it. And you can do this at no cost, within 15 days of your purchase, if you haven’t used more than half of the monthly data specified in your plan.

435
G
1 day ago
D
dfefdfdfdBeginner
asked in Billing & Payments
roaming charge again

Hello,I have once again been charged for US roaming on my December 2024 bill.Just like the previous month. I live on Vancouver Island and tap into US towers even though i have manually selected data roaming OFF in my phone.Can I please get a refund for the $28 I am being wrongfully charged.

222
D
1 day ago
K
K.O_shaiBeginner
asked in Billing & Payments
Epp Discount Not Applied yet

When does the epp discount apply? I was said I would be getting a 30% off my plan, and I submitted my documents to the email according to the form.My first bill is due on somewhere around January. But I don't see any epp credits on my bill statements.What am I missing? Thanks!

191
Allan M
1 day ago
Danl76
Danl76Beginner
asked in Billing & Payments
Koodo trying to charge twice?

I signed up for Koodo, pre-paid the month’s cost… days ago… and today I received an email saying I need to update my CC details so Koodo can take payment. (I lock my CC once I make payments on items.. for this very reason; so that I’m not double charged for things I already paid for). My question is: I paid for the internet on the 15th… so why are they trying to take more money out of my account… and the modem hasn’t even arrived yet.

151
Darius Koodo
1 day ago
J
Jose netoBeginner
asked in Self Serve
how to reactivate internet

Yesterday I had a problem with my card payment and my home internet was suspended. I changed the card at the same time and made the due payment. However, the internet did not return and the website says that everything is ok. Everything is also ok on the modem lights. All the support is horrible and I only speak to boots or people on the phone who cannot provide proper support. Is there any way to talk in an online chat with a HUMAN?

393
Darius Koodo
1 day ago
M
M53kangBeginner
asked in Billing & Payments
Double Connection Fee Charge

Monthly charges on my bill has 2 lines of connection fee charging $70 each adding a total of $140 to the bill.There is a Conn. Fee mthly Promo of $10 that is being deducted which I assume is the waived fee for one of them. I only have one line with the account. Is this a bug?

433
M
1 day ago
W
WShieldsBeginner
asked in Billing & Payments
Can't edit my name in my profile to make payment

So..I know what the issue is and the way it’s setup there is no way to update my credit card info to reactivate my account because...well...my account is deactivated.My account is set to auto payment but...I can’t make a payment.I got a new credit card but the name in my profile is diferent than what is on my new card hence authorization is denied and I can not update my profile to match my card.The only difference is that I added the first letter of my middle name to the card.How can I change my profile to match what is on my card so i can make a payment?And why is this so difficult?

221
Darius Koodo
2 days ago
F
fontyceeConnector
asked in Plans & Add-ons
Unable to change plan

I am trying to change my plan but no matter what I try to do with the perks (select a new one, keep perk defaulted to what I have, none selected) I get this error.

607
Darius Koodo
2 days ago
F
flakesnowOrganizer
posted in Billing & Payments
Can't cancel my subscription but still paying for 4 months

I've tried to cancel my subscription with every matters; leaving things in community, calling with rep, spending messages but all I got was one month refund.I asked rep for cancelation because I literally can't access with my subscription and he got rid of my account but I'm still paying for it.Koodo owed me for $63 and whenever I complained with this issue, keeps saying that my account is activated now and the issue is under consideration.Is this really happening to everyone or just me? 🥲 Tired of calling and even irritating lolI'm seriously considering with transferring to other mobile service.

885
Darius Koodo
2 days ago
Mohamed Bhaye
Mohamed BhayeBeginner
asked in Plans & Add-ons
contract documents

Helloat the time i was building my contract, i asked the employee to give me a copy of it, he answered that i will recieve the contract by mial,Untill today i have not received the documents! Can you please follow up  thanks****************41 

312
O
2 days ago

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