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The place to ask all of your Koodo related questions

3984 Topics
C
CorrssssBeginner
asked in Billing & Payments
payment button not working

Hello, I’ve been trying to pay my bill online for the past week and the pay now button is greyed out and not letting me pay. 

41
Georgia Koodo
58 minutes ago
L
lester44Connector
asked in Other
another wifi calling issue

When trying to connect to wifi calling, this is the message i receive when i enter my phone number to get an access code “ A System Error has occurred. Please try again later”. Been doing this for 3 days. Tried as many different things as this forum has suggestedAny help greatly appreciatedLester

10119
L
3 hours ago
A
AntHanBeginner
asked in Self Serve
Ethernet installation

I moved to a house. My previous provider Beanfield, had technician setup Ethernet ports in certain rooms so that there was an option to hardwire devices. Koodo required self-installation so no technician came to the house, I was wondering if Koodo provides the same service as Beanfield and I can ask a technician to come in.My neighbourhood is mostly Bell, so if Koodo insists on self-management of internet, I might switch over despite competitive prices.

312
A
3 hours ago
N
NormahBeginner
asked in Billing & Payments
Charge for easy roaming

I was charged for easy roaming but I did not use any. Please remove these charges. They 

162
Georgia Koodo
3 hours ago
G
Graham_McIntyreBeginner
asked in Other
Koodo Internet Drops Daily

My internet is dropping daily or more, it’s quite frustrating. Has anyone found a permanent solution to this aside from restarting the modem or wifi router? Even when I do this it can take a few minutes to an hour to come back on.It’s to the point where I will certainly cancel my subscription. The frequency is unacceptable.Thanks in advance.

425
G
4 hours ago
S
SteveM2020Rockstar
asked in Billing & Payments
Did you put your rates up?

I used to get bills that were around $45 so I would put $50 on it. That covered invisible charges I know nothing about. But December’s bill was $49+ and January’s bill is $50+.So what’s up with this?NoFrills has been advertising their rates to me, and it’s quite a bit cheaper than Koodo. If you don’t put my rate back down, I’ll probably have my number ported to their service.Looking forward to your response.Regards,Steve MacLellanPSDon’t send me messages like this:   Koodo Community Team 9 minutes ago   Hey there! Thank you for contributing to our community. There's a strong chance your question has been asked before. While you wait for a response, try searching for your question here: https://community.koodomobile.com/search Just answer my question, please.

564
S
4 hours ago
James Saito
James SaitoBeginner
posted in Billing & Payments
How Do I Get My Phone Working Again During a Suspension?

A payment was due, I paid it through my bank. I guess this wasn’t fast enough, and my phone’s been suspended. I scheduled a call back, but it never came because my number is suspended. Assist doesn’t understand my question and keeps referring me to getting a call back. Is there any solution to this ? 

131
Allan M
6 hours ago
K
KelvinHickersonBeginner
asked in Plans & Add-ons
Can't Change Plans

Trying to change my plan to get more Gigs of data each month, but in Self Serve, when I select the plan I want, the next step just clocks indefinitely.Planning to change providers because this doesn’t seem helpful at all.

172
M
7 hours ago
E
EasternGuyBeginner
asked in Plans & Add-ons
Question about Easy Roam Travel Pass

Hi, I’m traveling to Europe for two weeks and noticed this Easy Roam Travel Pass feature. Does it work just like Easy Roam International which includes Data, Calls and texts, or is the Travel Pass just for calls and text (no data)? 

222
E
10 hours ago
M
M.AndroidConnector
asked in Plans & Add-ons
Cannot add the free rollover data perk after changing plans

I recently switched plans and when I attempt to add the free rollover data perk, the “Review your changes” screen shows “No Perks selected” and fails to add it to the new plan. My old plan had this perk and the account overview screen prompts me to “Pick Your Perk - Add now.”

569
Flo Koodo
10 hours ago
K
karmichelwRockstar
asked in Plans & Add-ons
stream + troubles

I have been unable to activate my Disney + subscription included in the Stream + package.  when using the link provided in the email, I am directed to the Disney + website. On the webpage, I am informed that “there was a problem activating your subscription.” The webpage advises me to try again. Upon trying multiple times since Sunday evening, it still isn’t working.  Any help would be appreciated.  Thank you 🙂

142
K
10 hours ago
D
dandrBeginner
asked in Billing & Payments
easyroam charges not reversed

Two weeks ago posted here regarding easy roam charge when I did not enter the US.  ​@Georgia Koodo replied indicating that a credit was added to my account and that I can see it in Selfserve; however, I cannot see the credit.  Sorry to create another thread but I can’t find the old thread, and even the email sent to me the link to the thread doesn’t work.

354
Georgia Koodo
1 day ago
J
jac.eatoBeginner
asked in Plans & Add-ons
wont let me call long distance

I have the long distance calling perk, I try to call long distance and it says I have to call *611 to activate it. I call the number then it tells me to go to Koodo assist. I go to Koodo assist which is about as useful as tits on a bull so then I schedule a callback which happens but then I don’t speak to anyone as it’s just silence for 5 minutes so I hang up and to schedule another callback again except this time I have to schedule one for tomorrow. Why do I have to jump through so many hoops for a product I have that should already be working? Fix your customer service system please as it is very frustrating and time consuming

254
Georgia Koodo
1 day ago
D
dfefdfdfdConnector
asked in Billing & Payments
roaming charges please remove

Hi thereive already posted about these roaming charges that are incorrect .please remove them from my bill. as already mentioned toned they happen every mi th and I have made all the recommend changes to avoid them. Unfortunately, these changes are ineffective. thanks!

355
Darius Koodo
1 day ago
G
GMBBeginner
asked in Billing & Payments
Charged for roaming when I haven't left the country

I was charged for easy roam INTL last month but I have NOT left the country. 

131
Flo Koodo
1 day ago
B
bspBeginner
asked in Other
Non-smart, flip phone

Is there any option to have a non-smart phone like the old flip phone or whatever. 

291
D
1 day ago
E
elsamonaBeginner
asked in Plans & Add-ons
Unable to change to a cheaper plan

Hello!I am looking to change to the cheapest plan, only to maintain my number, receive texts and calls. I moved to Europe so no longer need data. I have no Koodo tab and saw there’s $20 Bring your own phone, pay per use plan but can’t see it in my options when I try to change plan. How can I change to the cheapest plan possible?

485
D
1 day ago
Saban Torun
Saban TorunBeginner
posted in Billing & Payments
incorrect billing and withdrawal

December 4, 2024'I requested a new line by adding another line with the phone number “***3652” to my koodo account and they canceled the line because they did not deliver my line due to the canada post strike at that time, so I requested a new line on December 13, 2024 and received it a few days later. On December 27, 2024, in addition to the line I used and ordered, I was charged a one-month usage fee for the line that was canceled and not delivered to me. this fee was debited from my account due to my automatic debit instruction and I request a refund of this amount.  

796
Flo Koodo
1 day ago
C
ChadJConnector
asked in Other
subscription tab couldn’t be loaded

I purchased the Stream+ plan yesterday and I got emails for confirmation and activation. But I can’t activate services because of this error on my subscription tab. I’ve waited for a day and still there is the error. Any idea how to deal with this? 

6611
Flo Koodo
1 day ago
D
dfa1989Beginner
asked in Other
Cancel Line

Hello, I’m in Brazil I would like to cancel my phone line. I’m unable to schedule a call back.

351
D
1 day ago
Q
Question11Beginner
asked in Billing & Payments
Billed in USA despite CAN-US plan

Hello,I purchased CAN-US plan for communicating from the USA. Exact plan name:“$40 100GB UL Can US Min SFD”At the moment of purchased I was told that the plan includes USA.I visited USA and I got a bill with $12 for roaming today. It says “Easy Roam US”. I am trying to figure out:Does “$40 100GB UL Can US Min SFD” include USA and what exactly is included? If it’s included, why I got roaming charges and how to avoid them in future? How to reverse that charges regardless if “$40 100GB UL Can US Min SFD” has to do anything with US or not as I was told that it includes USA at the moment of purchase?Thank you!

362
Flo Koodo
1 day ago
C
Cresiva ReduceBeginner
asked in Other
i wanna cancel my account

How can I cancel my account line? I was leaving Canada for a year ago that time when I was leaving I was trying to cancel my account but now I see that I receive over bill and I can’t pay it because I don’t have any bank account in Canada. 

212
Dinh
1 day ago
D
D.LAmbassador
asked in Billing & Payments
Filed CCTS complaint. Question concerning bill.

Am I correct to assume that as long as the complaint is active, I will not incur any late charges or a hit on my credit?Just worried that Koodo will not be able to resolve the issue in time and I’ll be hit with penalties when I can’t pay the bill.

22917
Flo Koodo
1 day ago
A
Amyamy454Beginner
asked in Billing & Payments
i was charged for usd roaming without using my phobe sbd all data and cell being tirned iff

I was charged for usd roaming without using my phone and all data and cell being turned off. On top Of this I had already asked for my service to be stopped on holiday. 

191
Flo Koodo
1 day ago
M
MLS8063Beginner
asked in Billing & Payments
Auto-pay discount \ Account Type

I am trying to see if my current plan is eligible for the $5 discount. I can’t find out at the link provided below:For a list of eligible plans, please visit koodo.com/plans and click on the individual plan for more details.

352
M
1 day ago

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