Managing your Services

Hey, I just switched from Public Mobile to Koodo and that’s all done and setup but my Public Mobile payment was due soon like the next couple days but now that I’m a Koodo customer, I no longer have access to Public Mobile to make any payments to them and my billing on Koodo says I owe nothing atm, do I still owe Public Mobile anything or was that also transferred to Koodo with my new plan? Is there an option to add funds? I prefer to pay manually as my paydays are not consistent they differ each month so auto payments don’t work well. Thanks!

Serving on a Canadian Navy ship, can I use this plan on deployment to Hawaii?

Worst decision ever transferring my number to this carrier first became a client of theirs when I purchased my daughter‘s first cell phone when she was just 12 years old an iPhone of her choosing then the following year when she was just 13 I transferred my carrier my number to them that is 16 years with this carrier every two years I upgrade my iPhone never ever ever had an android if somebody offers me their android I do need to know how to answer it. Do not know how to turn on. Do not know how to adjust the volume. Do not know how to text. Do nothing about an android. Do not even know how to use the full capability of an Apple product but I love iPhones always have an iPhone after my place by flip phone and my daughter‘s hands and then went to this company and got her first iPhone what a big mistake nothing but trouble for 16 years. How stupid have I been to stay with this carrier for 16 years? What have I done? I feel like a shameful of myself to waste my money on this carrier f

Hello, I have moved addresses and I am trying to move my Koodo Internet.  The system says to use Koodo Assist to schedule a callback, but when I use Koodo Assist to schedule a callback, it just repeats the message to use Koodo Assist to schedule a callback. There doesn’t seem to be another way to change my Home Internet address for my modem.  Does anyone have any other solutions on how to change your Home Internet address? 

my existing koodo plan supports calls to and fro US and Mexico. This means it allows me to use all the minutes, text and date included in my current plan from Canada. However, here in US, its showing connected to AT&T but still not really connected. My calls or my data are just not working. Not sure what settings should change that on my iPhone. Please help.

I noticed a $15 subscription charge for Busuu on my latest bill, and took a look. It was for Busuu and I know with 100% certainty that I did not subscribe to this. I called Busuu and they gave me their generic response saying that I replied and confirmed subscription. I know for sure I didn’t, since I have a screenshot of the chat history and I ignored the text because I thought it was a scam text. I also confirmed with Koodo who said I never replied to the SMS to confirm the subscription.Busuu scamHere is a screenshot from Koodo saying I never replied:Koodo chat screenshotIt is fairly obvious seeing the other threads on this forum that Busuu is scammin

I used up all my data and I normally get a text where I can add more. This time I cannot and when I went online to self serve I couldnt either. I am only getting a response - Try again later.How can I call Koodo?Its been 24 hours and I need data to work!!!

Signed up 2 phone numbers in April and was supposed to get the connection fees credited back (160.00+ tax). Didn’t receive anything, contacted the guy who signed me up and he submitted the CFW credit request again May 12, still have not received anything.  Ref id: CS-202605-273

How can I change my new credit card 

Does anyone know how to get a proper account statement from Koodo ?   In the business world, a customer can normally get a transaction statement showing a running balance for a given period of time !  I can’t find any such thing in self serve.   I have been getting overdue notices for the past two months for approx one whole month’s service, but checking back a whole year in my banking records I can’t find any month where a payment was missed.  Transaction History, the way it is presented, is essentially useless for showing when the apparently missed payment occurs …….. Any suggestions would be appreciated ! 

My last bill had a duplicate payment, and I have already stopped services from Koodo. Kindly assist in crediting the duplicate amount back to my bank account.

On the current promo for koodo internet 100 for $40 for 24 months,   are there cancellation fees for early cancellation?    How much is cancellation fees?  Is 24 month the on contract or not?

I was really  hoping to get the nubia Flip 2 but it's out of stock. Is it possible that they will become available again soon?

In Europe for two months, yesterday was my 30 day expiry and I want to add a second 30 day pass, how do I do this? Sell serve shows I have a current 30 day pass but 30 days was up yesterday? I have no option to re-add another pass in self serve?

I did everything to switch from public mobile to Koodo everything was approved I got the text to say “yes” the day after because I have no service where I’m working. What do I do now ???

Hello,  I moved country and thought I paused my account (was just keeping while I transitioned, and using for wifi but didnt realize I was still being charged). I have a bill now that I need to pay but need to do this in installments. I want to cancel the plan but cant seem to do that without calling (can’t seem to pause either). Anyone know another way to get in touch ? Thanks

Added a travel pass for 7 days, trying to renew it the last 2 days but it says it is on account already. Not able renew online.  Anyone able to assist.  I see charges for daily rates occuring already

Can I buy a new tab while I am on a Happy tab plan with koodo for an existing number ? Tab balance is zero. Will I have to return the previous phone if I buy a new one before the 2 year period ?

I have been trying to help my mom port her PM prepaid plan to a Koodo postpaid plan. I followed through the online checkout process, only to have the last step (to confirm the order) not working—clicking the button produced a brief “circular in-progress symbol” screen that did not lead to any page actions. I suspected the privacy setting of my browser to be the culprit, so switched to another browser.However, when I tried to restart/resume the process in the new browser, all I got was a screen stating:We couldn't complete your checkoutSomething went wrong while processing your order. Try again in a moment, or contact us for help.with only two buttons “Go Back to Overview” and “Find a Store”.Waiting for over a day does not help.The problem is: I am helping my mom with this as she has mobility and hearing+language difficulties and cannot call customer service herself. I currently live in Germany for wo

I have a 3 day easy roam perk on my account,  however, currently I'm in France and it is not working... any help would be appreciated. I've tried everything,  even manually attempting to connect to local carriers but it doesn't connect 

I cancelled my Koodo service and switched to other network. Why am I still getting charged ?$9 were deducted last month from my account and now again I have received an bill , why ?

Hi Team,I am just wondering if there are any plans to bring Home Internet to Alberta?Thanks,  Steve

Switched from public mobile to koodo yesterday for attached offer but checkout didn't complete and agent applied wrong plan to my account . Please fix to attached 29$ plan. Getting run around probably already around 4 to 5 hours of 'support' in 

On my recent bill (May 22 - Jun 21)  I was billed roaming charges for using my phone in the US when my plan covers US roaming. I was charged a total of $112 (7 days). Please help!

I am getting charges for Singspace and Bussu I never approved this is anyone else getting these charges