Managing your Services
The place to ask all of your Koodo related questions
I’m trying to change my plan to the 55 dollar 75GB plan but I keep getting an error when I’m choosing a perk. Even if I don’t choose anything I still get an error and its been happening for days now. Is there any solution on when this will be fixed? cause I don’t want to lose out on that plan
Good afternoon, I was charged for EasyRoam despite having not been in the United States. I was driving in the Columbia Valley area south of Chilliwack, B.C. which is adjacent to the border however never crossed into the U.S. There is not even a border crossing in this location. I would like to request that the EasyRoam charge be removed from my bill.The charge is on my current bill.Thank you.Karol
So I have this plan, $45/ month with 2GB.Recently I’ve been going over my limit so I do need more data, maybe just 3 more GB so I tried to change my plan but all the options I saw is starting from $65~ for 60GB, which I don’t need that much. There’s add-on but it charges $10 for 100MB which is ridiculous.Then I went to Koodo’s homepage, then I saw $45 for 30 GB WITH rollover! I’ve been paying the same amount for a lot less data! so my question is how could I change to THAT plan?? Is it for only new customers??
I have been a Telus/Koodo customer for a very long time. I live in the downtown area of Edmonton and the coverage here is atrocious, and it has been forever. As we are so close to downtown, I keep expecting Telus service will improve but so far nothing. It is ridiculous that service is so bad here.
I’ve tried several times to simply update the new expiry date on my credit card and/or whole card.It keeps erring out to ‘Oops! Something went wrong - try again later’. How long do I have to keep trying “later”, later as in every day.I tried to communicate with the binary bit byter (AKA Artificial something, certainly NOT Intelligence). But it just wants to put ads about upgrading. :(I have already seen dozens of the how-to, but doesn’t say how-to fix ‘Try again later’.I have a self-serve pre-paid account. Thanks~v
Hello,this is just to write a complain about a recent experience.I went to the Koodo shop to upgrade my phone, one of the employees suggested me to move to a familiy plan with Telus (me and my wife).I recently noticed the latest bill from Koodo includes a "Tab Bonus Debit - Cancellation" of $111.23 for me and $78.11 for my wife something that was not explained by the Koodo/Telus employee. I called Koodo and they told me it is a charge for terminating the contract before 2 years , ok.The employee didn't remind us of this cost. I know it must be in the contract but it is not nice at all not to tell the customers about this , specially having in mind that Koodo and Telus are under the same umbrella, really bad...Jean Pierre
I have a roaming charge on my current bill that I’d like to dispute - I never left Canada, it’s from taking BC ferries in the Southern Gulf Islands. It’s the August 26 charge on the bill below (the four from Aug 18-21 are correct). Thanks in advance! I’ve also already turned off automatic network selection so it doesn’t happen again.
I have a prepaid account with 250MB free data, using a Pixel 6a. For the last few months I have noticed that when I turn data on and then off again, I continue to show data being used even though it is turned off. Yesterday, i had more than 60MB of data use recorded when data was turned off. If this a problem with the phone or is this a Koodo problem?
I am a new costumer and very unhappy with the service. The Koodo website is very user unfriendly. The website does not load properly and I have tried to top up my prepaid account with multiple different credit cards and they all get rejected. Now I am locked out of my account, lost my build up free data and have no way of using my Sim. I have had to get a new SIM card of another provider. The chat did not help at all since I am locked out of the self serve account. Terrible service.
How do I get a better plan? I’ve got the same plan I had 3 years ago with 2GB of 4G data and nationwide calling and texting which is all I need. I don’t need 5G, though a little more data would be nice in case I come up close to my cap (which I have once or twice. I never had a tab and don’t want one.If I were a new customer, I could get 10GB of 4G data for $39 or $30GB for $45 with all of the above, but because I have a plan that costs more than that, Self-Serve won’t give me these options. So I’m stuck with a low data cap or upgrading to 5G which I don’t want at a higher cost. Everything Koodu and Telus does seems only to be to extract more money out of you each month, rather than save you any. If I went to Freedom or Chatr or Virgin or even Public Mobile (which Telus now owns I could get 10-30GB of 4G plus voice and data for $34-$40 a month. Why won’t Koodu try to retain me? Why do they make it so bloody difficult and expensive to pay a reasonable amount for what everybody else
Hi!Another SOS only question!I've just transferred an existing number over from TELUS and setup my account with Koodo, however, I'm only getting the SOS.I've tried the sim in another working iphone and it also comes up with SOS which leads me to assume its the sim and not the phone. All phone updates are up to date etc.Help! TIA
I’ve gotten a text today saying“You’ve used 100% of your 1mb data. To help manage costs, your data has been paused until the end of your bill cycle at 11:59pm on 2023-9-21” I have a flip phone, I can’t use links, I don’t use data. What is going on?Is there any way I can speak to a Koodo rep?
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