Managing your Services

I contacted Koodo last week because I couldn't log into Self Serve to activate/link Disney+ to my existing Stream+ subscription. There was an issue with the email linked to my Koodo account as I wasn't receiving the reset password email. So we changed the email on my account. My Stream+ subscription didn't move over and the Koodo rep couldn't find it so she added the new subscription to my account. When I go to link my Amazon account it says the my Amazon account is linked through Koodo and I will need to cancel that to link it. A chat was started with Koodo to either cancel the old one or reinstate the only one and cancel the new one. The chat closed before I got an update.

I switched to Koodo because of problems with my previous mobile provider, but I am seriously regretting my decision.I am overseas and for over two weeks I have been trying to get an eSIM installed in my phone. I keep going around in a never ending support loop.Can anyone suggest an actual email address that I can use to contact Support?

Do you provide a detailed receipt when I pay my monthly phone bill online? Something that shows the MERCHANT receipt number/transaction number (in addition to my account number), amount, paid, date, method of payment. Similar to when you make a purchase in a store an you receive an itemized receipt from the merchant.The emailed receipts that show no information other than the amount paid, are insufficient for our needs, and we will potentially need to switch providers. The account history section doesn’t offer a merchant transaction number, is there anywhere else we should be looking? 

I would  like to cancel Koodo Internet asap. Please send me details for cancelation. I have been keep waiting for long time at call in vail.

I do not live in Canada anymore and no longer physically posses the phone or sim I was using with koodo. Despite my best efforts to contact koodo to cancel my unused service they made it impossible with no support email and requiring that I call _from_ the sim that I wanted to cancel not my new foreign number.Now that my old credit card is expired they sent me an email letting me know my bill will be sent to collections. The two options are pay immediately or contact support. If I pay they will unfortunately reinstate my number and start charging me again. I have already payed half as much as the bill in international calling fees waiting on hold with koodo just to be hung up on. I would pay it out of principle if they left my account closed. the contact support link links to an error page which redirects me to the home page because of course it does, I’m convinced no humans work at koodo. Can someone who works at koodo please contact me so I can pay my outstanding fee while

Please cancel my internet plan by tomorrow 01/23/26. I have been trying non stop to reach you by phone and no one answers on your line even hours of waiting. Your customer service is by far the worst I have dealt with. PLEASE CANCEL MY PLAN EVEN IF YOU DONT TALK TO ME ON THE PHONE. I AM DONE WITH YOUR SERVICE!

My cell phone is damaged and cannot work so I cannot receive texts.  So please disable my Port Protection feature so that I can port/transfer my number to another carrier.  

Dear Koodo Customer Relations Team, I am writing to formally appeal the outcome of my recent fraud report regarding a SIM swap scam on my Koodo account.On Jan 07, 2026, my mobile service was unexpectedly disconnected. I later discovered that my SIM card had been swapped without my knowledge or authorization, allowing an unknown third party to gain control of my phone number. As a result, the fraudster was able to access sensitive accounts linked to my number and caused unauthorized activity and financial loss.I want to be very clear: I did not request or consent to any SIM swap or account changes. This activity was fraudulent.I expected clear communication, timely support, and appropriate handling of my concerns. Unfortunately, my recent experience has fallen well below those expectations. The issue I raised was not handled effectively, and I was left feeling unheard and unsupporte

Hi Could you please take the $18 roaming charge off of our phones. We went to Mexico for 12 days and we all turned airplane mode on. It says my son made a 1 min phone call that was charged $18. He said he didnt call anyone, so maybe it was a pocket dial, but he said airplane mode was never turned off. Thank you for your time I appreciate it. Here is a picture 

Hello, on Dec 24,2025 I was charged a Easy Roam fee and I was not in the USA. On Dec 24,2025 I was skiing at Mount Baldy outside of Oliver BC Canada. This location is well within the boarders of Canada and within BC. please check your records and remove the charge.thanks

Hi,  Could someone please help remove the International Data Roaming add-on from my account? I have been abroad for the past two months and do not wish to use data on this number.I only need to receive important text messages and make or receive calls when required. I would appreciate your help in removing this add-on.Thank you.

Koodo i can understand you don't sell car but why we can't reach you with your service. I want to talk to someone to fix the problem.

I have Koodo number but currently I’m abroad, is there any way I can call back to my Canadian fellows from Kazakhstan?

Hi. I work at night. My Internet just cut off Your helpful AI told me to schedule a callback. And then didn't schedule one because you're closed. I need help NOW. Business hours are my sleep hours. WTF.Amazing, 30 seconds after writing this my half hour outage suddenly was fixed

Hello, I activated a new plan with Koodo on January 1st, and the representative I spoke with told me it would be $40/month. I just received my SIM card today (Jan 7), inserted it, and logged into my account — it’s showing $50/month.I’ve tried reaching out to support via phone and chat, but I haven’t been given an option to speak to a representative or schedule a callback.Can a billing specialist please review my account and adjust it, or does anyone know how I can resolve this? 

Why am I being billed out of Edmonton, AB, when I have always been in ON and have a Toronto area code?  The taxes I’m paying would be higher in ON, as it’s HST @ 13%.  Are my taxes going in to ON or back to AB? Just hoping there can be some clarity.  I’ve never been to Edmonton and I was visiting cousins in Calgary before cell phones existed.Any help to understand, is appreciated. 

I need to speak to a representative for a past due account, I paid it last year but it’s still showing unpaid on my credit, how do I contact someone

HiI would like to cancel my stream plus subscription but it’s not working for me on self serve. I need a call back please. 

I’ve been trying to change my perk from long distance to Roll over data for about 1 week now. It keeps saying error and I can’t get through to a chat agent.

The plan description says it includes 400 Canada-wide texts. It does not say picture messaging so I take that to mean no MMS. But does the plan support RCS?

Hello,I recently received a refund cheque from Koodo, but I have already left Canada and no longer have access to the physical cheque. I only received an image of it, which I understand cannot be deposited.Could you please cancel the cheque and reissue the refund through another method, such as:- Electronic Funds Transfer (EFT), or  - Refund to my original payment method, or  - Reissuing the cheque to an overseas address if possible.Please let me know what information you need from me to proceed.Thank you for your help.Best regards,  Hyein Kim

I am extremely frustrated with the lack of transparency regarding Call Forwarding on Koodo prepaid plans.I attempted to set up Call Forwarding exactly as instructed on your official help page:https://www.koodomobile.com/en/help/call-forwardingHowever, the feature does not work at all, despite my prepaid plan clearly advertising the following included calling features:Voicemail 3, Call Display+, Call Waiting, Call Forwarding, and Conference Calling.When I contacted Customer Support, I was told that Call Forwarding is quietly disabled for all prepaid customers.If this is true, this is completely unacceptable. Why was there no communication to customers? Why is Call Forw

I want a call back please. and I need a phone on my plan. Also since you people have no idea when u bill on auto pay i want my bill emailed to me and i will pay it manually Regards Walter WebbP.S. I was told when i signed up with Koodo that they would get my public mobile account fee reimbursed. Seems to be a lot of false information being said. please email a number where i can reach you 

If Auto Pay is already set up and $10 is not discounted, is it wrong?  

I have been trying to cancel my subscription many times.  I have waiting on hold for over 2hrs on several occasions only to be disconnected.  The Internet never worked. I have never been able to connect.  I have never been able  to contact any customer support and have gone to another company.  I am still being billed.