how can i fix my name

I need to change the name on my account. All my life I have gone by my middle name. Most of my ID is issued to my middle name and last name. The fellow creating my new account used the name on my drivers license which is issued with both my first and middle name. At this point my new Koodo account uses my first name not my second name. This can cause no end to troubles.

I should have checked before I left the Kiosk

I just created a Koodo account today; I plan to use it a a backup phone. I haven’t paid anything yet. Before I leave Rogers behind I want to see how Koodo works. If I cannot change my name then I will cancel the account before I pay for anything.

I would contact/ set up a call back Koodo through chat. Then they should be able to correct the issue.

If you are not happy about it, you still need to talk to a rep to cancel your account.

I believe you may need to head back to the Koodo store for the name change. You should use a valid piece of ID that reflects the name of your choice.

Actually I was able to get it changed by contacting support. Within a few minutes of asking to speak to a real person I got a call and he was able to make the changes. The credit checks were all carried out using my middle name so there was no reason to do them again.