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Welcome to the Koodo Community

102,517 Topics
471,983 Replies
187,099 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|1 month ago

12290

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

435370

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

588910

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

E

Edison53Connector

Purchases & Returns

just signed up for $25/month—-email says $45 a month

As title says, I just signed up for what was promoted as $25 a month, for two years and 80GB. Also signed up to authorize bank withdrawals. Why does Koodo email say service is $45 a month?

wcckBeginner

Cannot change plan due to perk error

Trying to change plan but won’t go through due to perk error stating not being able to process at this time.

vkraRockstar

Stream+ Basic subscription

Hi folks,I expected to turn off my subscription to Stream+ basic as of Jan 2026 but I realize I failed to do that. Just noticed today I’ve been already charged for 2 months now while I thought I’m not subscribed to the service still. March’s charge w

FightingLegalScamsAdvisor

Billing & Payments

How can stop koodo billing me 325

Hi Everyone,my regular bill is 78$ and I see 325$ charged out of blue on February how do resolve it’s, I tried koodo assist, it’s pretty dumb. Appreciate your help. currently tired of these legal scams

Jeff CCoach

Hello. I recently upgraded to 5G but now notice that if 5G is not available it just goes to 3G which is the same as having no data at all. I would expect it to go to 4G/LTE. I am in areas where I had no issue before I upgraded, like my home.I have

James_ZhuBeginner

Error 13B1, unable to use the newly added Unlimited long distance pack

In February, I added the "Unlimited Long Distance Pack (27 countries)" to my account. This week, I attempted to call a country included in that list but immediately received error code 13B1.I have confirmed the dialing format is correct (011 + countr

NadinehortonConnector

Billing & Payments

stream plus upgraded on its own

I was subscribing to the basic stream plus. Just noticed I was upgraded to stream plus with Netflix standard in February. I’ve now been charged for 2 months for this subscription. I didn’t do this upgrade. How can I get a refund? I just switched back

abbotBeginner

Misled by staff, left Canada March 1st but still charged March 5th

Hi Koodo,I am writing to dispute a recent charge and request an immediate cancellation of my account.I left Vancouver and arrived in Hong Kong on March 1st. Before leaving, I went to a Koodo store to cancel my service. The staff there told me that I

403

3 hours ago

T

Talal KaddoumiBeginner

Purchases & Returns

mr

I want the eSIM QR code sent to my email I will not activate it in the device

Umang30Beginner

I can’t get new phone Koodo sucks

537

D

3 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

339 topics

Tips, Tricks & Troubleshooting

907 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1141 topics

Plans & Add-ons

1152 topics

Self Serve

483 topics

Prepaid

346 topics

Other

1037 topics

E

Edison53Connector

Purchases & Returns

just signed up for $25/month—-email says $45 a month

As title says, I just signed up for what was promoted as $25 a month, for two years and 80GB. Also signed up to authorize bank withdrawals. Why does Koodo email say service is $45 a month?

wcckBeginner

Cannot change plan due to perk error

Trying to change plan but won’t go through due to perk error stating not being able to process at this time.

FightingLegalScamsAdvisor

Billing & Payments

How can stop koodo billing me 325

Hi Everyone,my regular bill is 78$ and I see 325$ charged out of blue on February how do resolve it’s, I tried koodo assist, it’s pretty dumb. Appreciate your help. currently tired of these legal scams

Jeff CCoach

Hello. I recently upgraded to 5G but now notice that if 5G is not available it just goes to 3G which is the same as having no data at all. I would expect it to go to 4G/LTE. I am in areas where I had no issue before I upgraded, like my home.I have

James_ZhuBeginner

Error 13B1, unable to use the newly added Unlimited long distance pack

In February, I added the "Unlimited Long Distance Pack (27 countries)" to my account. This week, I attempted to call a country included in that list but immediately received error code 13B1.I have confirmed the dialing format is correct (011 + countr

abbotBeginner

Misled by staff, left Canada March 1st but still charged March 5th

Hi Koodo,I am writing to dispute a recent charge and request an immediate cancellation of my account.I left Vancouver and arrived in Hong Kong on March 1st. Before leaving, I went to a Koodo store to cancel my service. The staff there told me that I

403

3 hours ago

T

Talal KaddoumiBeginner

Purchases & Returns

mr

I want the eSIM QR code sent to my email I will not activate it in the device

foreign.nationalBeginner

Billing & Payments

attempting Self Serve as reliable payment method using bank account

Using Self Serve, attempting payment using a Canadian bank account isn’t repeatable nor reliable. On two prior monthly occasions the process was reasonably successful albeit clunky and awkward inputting banking credentials for recognized access doing

Norm HamiltonRockstar

Self Serve

When Does New Number Show Up in About Phone

I changed my phone number yesterday and it’s working fine with the new number. I’m curious though, how long does it take after a number change at Koodo for it to show up in my device's "About Phone"? It’s currently still showing the previous number.

Christian PaolettiBeginner

Plans & Add-ons

promotional plan not showing up properly in my account

Signed up for the $23.75 plan a few weeks back and my account shows my plan as $45 a month. My dad signed up as well and same thing is happening. Does this adjust end of the month? Anyone else facing this issue? Really don’t remember doing anything i

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