Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

101,892 Topics
469,068 Replies
185,758 Members

Stream+ offer

Forum|Forum|1 year ago

257140

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

421290

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

574690

Support Articles

New to Koodo

12 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

N

NSHDWBeginner

Tips, Tricks & Troubleshooting

Missed Calls

I’m a new Koodo customer and I’ve noticed that my phone doesn’t ring when I receive calls—they just show up as missed calls. I’ve already reset my network settings. I’m using an eSIM on an iPhone, have about two bars of signal, and 5G data works fine

aberkConnector

Legal Name Change Help

I recently updated my legal first name with my Koodo phone line and my credit card, but the name change hasn’t taken effect as the account holder name. Is there a way to fix this that I’m not aware of? E.g. when I go into my account, it says “Hello,

LuriConnector

Hi, I have already paid my feb05 due date last Jan14 but still seeing that I have not paid itcould you check please

QuestionerBeginner

I have received two emails that look very real from Koodo Service. They claim to be informing me that I have been under billed for my streaming services and in two weeks, I will be charged the correct price - an additional $11. The price noted that

kn0thsBeginner

Need Help Cancelling Internet Subscription

I have been on call for a while and given up trying to reach an agent on phone. I see other users get theirs resolved faster in the forum than on call so I hope to get mine resolved too.

Dom22980Beginner

I m looking for the cheapest monthly koodo plan no prepaid

Dom22980Beginner

can i received text messages abroad with a prepaid koodo plan and what cost?

I’m going to travel in France I just need a plan to receive text messages for my bank. I tried to reach customer service for days. They are useless.Now can I use a prepaid plan to receive a message text in France some representative said yes some say

WalleQcBeginner

Can I find a better price

Hi, can koodo give me a better price then now?

Faith BABeginner

Mobile Plan and Billing

I changed my plan from a 5G 100GB plan to a 5G 40GB plan. However, my last bill was charged at the rate of the 5G 100GB plan. And currently my next bill is still showing the rate of the 5G 100GB plan. I’m currently on a 5G mobile plan. However, my ph

Sharon67Coach

CAR7PASS text does not work. 7626 says its an invalid

Texting CAR7PASS to 7626 does not work. It comes back and says it's an invalid code. I want to add it for a trip to Mexico, I already have easy roam.

37539

K

16 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

334 topics

Tips, Tricks & Troubleshooting

900 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1106 topics

Plans & Add-ons

1147 topics

Self Serve

471 topics

Prepaid

350 topics

Other

1025 topics

N

NSHDWBeginner

Tips, Tricks & Troubleshooting

Missed Calls

I’m a new Koodo customer and I’ve noticed that my phone doesn’t ring when I receive calls—they just show up as missed calls. I’ve already reset my network settings. I’m using an eSIM on an iPhone, have about two bars of signal, and 5G data works fine

aberkConnector

Legal Name Change Help

I recently updated my legal first name with my Koodo phone line and my credit card, but the name change hasn’t taken effect as the account holder name. Is there a way to fix this that I’m not aware of? E.g. when I go into my account, it says “Hello,

QuestionerBeginner

I have received two emails that look very real from Koodo Service. They claim to be informing me that I have been under billed for my streaming services and in two weeks, I will be charged the correct price - an additional $11. The price noted that

kn0thsBeginner

Need Help Cancelling Internet Subscription

I have been on call for a while and given up trying to reach an agent on phone. I see other users get theirs resolved faster in the forum than on call so I hope to get mine resolved too.

Dom22980Beginner

I m looking for the cheapest monthly koodo plan no prepaid

Dom22980Beginner

can i received text messages abroad with a prepaid koodo plan and what cost?

I’m going to travel in France I just need a plan to receive text messages for my bank. I tried to reach customer service for days. They are useless.Now can I use a prepaid plan to receive a message text in France some representative said yes some say

WalleQcBeginner

Can I find a better price

Hi, can koodo give me a better price then now?

Faith BABeginner

Mobile Plan and Billing

I changed my plan from a 5G 100GB plan to a 5G 40GB plan. However, my last bill was charged at the rate of the 5G 100GB plan. And currently my next bill is still showing the rate of the 5G 100GB plan. I’m currently on a 5G mobile plan. However, my ph

chrono4everBeginner

Incorrect Postpaid Mobile Charge

Hi,I have a incorrect charge on my bill,I’m being charged for service when i shouldn’t be, because i cancelled it within the buyer’s remorse window,Mobile Klinik (where i bought the cell phone on a koodo plan) said if I’m charged for anything then it

Goutham80Beginner

Is there a way to reach out to Koodo to cancel Internet Subscription , The only message I get is “ Please call 1-855-350-1170 so we can assist you right away. Our Team is available Monday - Sunday between 9am - 9pm EST.” Called and on HOLD for 2 hour

262

20 hours ago