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Welcome to the Koodo Community

103,916 Topics
478,896 Replies
190,345 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

8 months ago

61380

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

2 years ago

475710

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

4 years ago

620630

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

mikecoRockstar

asked in Other

With the new VoLTE changes coming up is the OnePlus 15R CPH2771 going to work on with Koodo?

I’m looking to buy the OnePlus 15R CPH2771 which is the North American version but I’m having trouble confirming it will work on the koodo network after March. Does anyone know if it will? OnePlus is not on the whitelist that I’m seen published and

353

M

2 hours ago

R

roncariocaAdvisor

posted in Tips, Tricks & Troubleshooting

Caller ID new Wireless Home Phone

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed.

1049

AlicecbBeginner

The related topics page brings me nothing at all it brings to a webpage not workingI expect something cause I’m considerably thinking changing company. I have been a loyal customer since 12 years always paying in time yet no agent can find me a deal

395

D

21 hours ago

N

NinethousandBeginner

posted in Billing & Payments

billing

I was charged $9,000 on my TD account even though I don't have an account with Koodo.

553

M

1 day ago

K

Kakaro15Beginner

asked in Billing & Payments

Cancel

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would app

261

1 day ago

C

CMPaulBeginner

posted in Other

Cancellation of Subscriptions and equipment

I have cancelled my Koodo subscription in March, 2026. Please be advised that I have previously returned any equipment I had via Canada Post as instructed.

493

1 day ago

B

bigbobbywatsonConnector

posted in Other

i cancel my koodo stream because I could not last ch it and EVA from customer support would not call me

Customer support EVa refuse to call me concerning my new stream subscription it a night mate.one of the problems is Disney app only gives me a French page I cannot change it to English or even get a password to launch it yet ai live in ontario

342

WinyBeginner

how do i get my esim if my old phone is broken?

i cant scan a code for the esim or i cant transfer from old phone because its broken How do i get my eSIM on my new phone?

332

M

1 day ago

K

kjvictoriaBeginner

asked in Plans & Add-ons

Easy Roam vs Easy Roam pass - do I need to turn off one to use the other?

My phone has Easy Roam on it, but for an upcoming trip it seemed more economical to use an Easy Roam Pass. Having added the pass, I see both Easy Roam *and* the Easy Roam pass on my account. I don’t want to wind up paying daily fees for Easy Roam as

252

D

1 day ago

S

shmericaBeginner

asked in Plans & Add-ons

my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

874

2 days ago

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Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

923 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1086 topics

Plans & Add-ons

1130 topics

Self Serve

484 topics

Prepaid

344 topics

Other

1050 topics

M

mikecoRockstar

asked in Other

With the new VoLTE changes coming up is the OnePlus 15R CPH2771 going to work on with Koodo?

I’m looking to buy the OnePlus 15R CPH2771 which is the North American version but I’m having trouble confirming it will work on the koodo network after March. Does anyone know if it will? OnePlus is not on the whitelist that I’m seen published and

353

AlicecbBeginner

The related topics page brings me nothing at all it brings to a webpage not workingI expect something cause I’m considerably thinking changing company. I have been a loyal customer since 12 years always paying in time yet no agent can find me a deal

395

D

21 hours ago

K

Kakaro15Beginner

asked in Billing & Payments

Cancel

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would app

261

1 day ago

W

WinyBeginner

asked in Other

how do i get my esim if my old phone is broken?

i cant scan a code for the esim or i cant transfer from old phone because its broken How do i get my eSIM on my new phone?

332

M

1 day ago

K

kjvictoriaBeginner

asked in Plans & Add-ons

Easy Roam vs Easy Roam pass - do I need to turn off one to use the other?

My phone has Easy Roam on it, but for an upcoming trip it seemed more economical to use an Easy Roam Pass. Having added the pass, I see both Easy Roam *and* the Easy Roam pass on my account. I don’t want to wind up paying daily fees for Easy Roam as

252

D

1 day ago

S

shmericaBeginner

asked in Plans & Add-ons

my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

874

2 days ago

1

15101115canadaincBeginner

asked in Other

Lifetime warranty valid?

Hi folks,Looking at buying the CPO iPhone 15 (128GB) and paying outright. I'm not planning to take a Koodo plan — I'd put it on Public Mobile instead.Before I order, a few things I need confirmed:Is the Limited Lifetime Warranty still fully valid if

522

M

2 days ago

M

Mashur9282Connector

asked in Tips, Tricks & Troubleshooting

ESim Recovery to use on NEW device without option of email/phone verification

I saw this post where the person was suggested to go through the eSim recovery process in Self Serve. I tried that, but am stuck on a screen that says Get verification code Before we start the transfer, we need to confirm your identity. We’ll send y

425

D

2 days ago

R

Retired_bucket listConnector

asked in Other

consecutive travel plans

I am going to Ireland for 6 weeks. Can I use 30 day and 15 day europe travel passes consecutively to get 45 day coverage?

427

SkyarxhBeginner

Extremely frustrating experience with koodo assist

Extremely frustrating experience! I couldn’t log into my Koodo account, and Koodo Assist kept asking for my phone number and postal code, saying they didn’t match. Despite repeatedly requesting a live representative, I was stuck in an endless loop wi

786

D

2 days ago

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