Welcome to the Koodo Community

hak88Beginner

Reocurring billing

Hi there, I just spoke with my bank and they said I had to ask my provider to “code” my bill correctly to receive the highest amount of cashback for my Koodo bill. Is this possible?

283

5 hours ago

Can’t log in to Self Serve after switching from Public Mobile (password reset not working)

arielmendezBeginner

asked in Self Serve

Hi, I switched from Public Mobile to Koodo today. I registered for Self Serve this morning (got the confirmation email), logged in once and set up pre-authorized payments. Now I can’t log in: password reset never sends an email (checked spam), and “f

212

7 hours ago

Gail for DanBeginner

unauthorized upgrade with stream+

Why did our stream+ basic package for 23.00 get changed to stream+ basic with Netflix premium for 39.00 without our consent?

343

14 hours ago

harry5004Beginner

asked in Plans & Add-ons

Change plan

If i change my plan while in the middle of an existing 2 year contract, will it reset the timeline of the contract or will it stay the same as the original?

171

16 hours ago

how do i log into self serve when phone number is deactivated

Bronson LourencoBeginner

asked in Other

My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay

242

nupam2001Beginner

Locked phone due to Seasonal hold

Locked out of Self Serve due to 2FA and Seasonal Hold. Cannot receive SMS or callbacks.

365

posted in Tips, Tricks & Troubleshooting

R

roncariocaAdvocate

Caller ID new Wireless Home Phone

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed.

20618

R

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Phones & Devices

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Tips, Tricks & Troubleshooting

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Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1118 topics

Plans & Add-ons

1152 topics

Self Serve

508 topics

Prepaid

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1072 topics

Deleted eSIM – Cannot Access Self Serve Because SMS Verification Is Required

GaudiBeginner

asked in Self Serve

Hi Koodo Support,My iPhone recently went through a repair, and unfortunately my Koodo eSIM was deleted during the process.My phone number currently has no service, so I cannot receive SMS verification codes.The problem is that Koodo Self Serve also r

91

2 hours ago

hak88Beginner

Reocurring billing

Hi there, I just spoke with my bank and they said I had to ask my provider to “code” my bill correctly to receive the highest amount of cashback for my Koodo bill. Is this possible?

283

5 hours ago

Can’t log in to Self Serve after switching from Public Mobile (password reset not working)

arielmendezBeginner

asked in Self Serve

Hi, I switched from Public Mobile to Koodo today. I registered for Self Serve this morning (got the confirmation email), logged in once and set up pre-authorized payments. Now I can’t log in: password reset never sends an email (checked spam), and “f

212

7 hours ago

Gail for DanBeginner

unauthorized upgrade with stream+

Why did our stream+ basic package for 23.00 get changed to stream+ basic with Netflix premium for 39.00 without our consent?

343

14 hours ago

harry5004Beginner

asked in Plans & Add-ons

Change plan

If i change my plan while in the middle of an existing 2 year contract, will it reset the timeline of the contract or will it stay the same as the original?

171

16 hours ago

how do i log into self serve when phone number is deactivated

Bronson LourencoBeginner

asked in Other

My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay

242

nupam2001Beginner

Locked phone due to Seasonal hold

Locked out of Self Serve due to 2FA and Seasonal Hold. Cannot receive SMS or callbacks.

365

ZalmAdvisor

WTF??? NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in? WTF? Where the hell do I put that? And why should I? It’s bad enough using a phone for 2FA instead of a secure site or a password mana

475

D

D

DJAWBeginner

asked in Plans & Add-ons

Free Perk

I been trying to add the free Roll Over Data Perk to my plan but everytime I go in to select the perk and hit submit it comes up with no perk selected. would some be able to help me add this perk to my account please.

383

Babydoll8282Beginner

Why does it keep refunding me after purchasing stream+

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

394