What is this 575 dollars in phone credit? What would I use it for?
The S9 was supposed to be updated on June 1st. Has it been delayed or is it my phone not getting the update
Good afternoon! I received a new Koodo Sim card today. I registered the card and got a new phone number and it worked for about 5 hours then my phone said “no sim card, emergency calls only”. I thought maybe the credit card didn’t go through so I went and bought a topped off voucher. Put the PIN num...
Good afternoon! Can someone from Koodo please contact me via email regarding the SIM card not working on my phone? It worked for like 2 to 3 hours and then stopped working. I’ve tried to get help from facebook page, I tried calling and I keep getting hangups. So someone please email me at: junipe...
My bill shows data charges, but data is shut off on my phone. I haven’t used data in years!
My wifi doesn't reach end of my driveway.... I want to live stream on Instagram while 'taking a knee' from 7:45pm until 9:15pm ....... How many nights will I be able to do this?
Hi, I have been trying to buy a new phone online and everytime I get an error message that my credit card information is incorrect, i can safely say that its entered correctly etc the only thing i can think of is the address which i changed today at my bank it now should match the billing addre...
My monthly fee for my cell phone plan increased by $10 this month ($46 to $56) for no apparent reason nor notice from Koodo, and there were no additional fees accumulated on the bill. Why has this increased without my notification or acceptance?
Why am i getting a warning that charges may apply for long distance everytime i make a phone call outside my “ region “ since i have unlimited long distance accross canada???? very annoying!!!! Can it be removed?
I am still getting my tab charge on my bill even though my phone has been paid off for at least 6 months. I have been unable to contact a rep to resolve this. How to I get the extra charge removed, and the overcharges credited to my account?
I have been waiting 13 days for UPS to deliver my SIM card. It was already nearby 12 days ago, then stopped tracking. I think maybe it is lost. Don’t know what to do.
I broke my phone bought a new one put my old sim in it and now I'm not getting text messages
hello i need assistance with purchasing a new phone, my current phone got destroyed and when i try to purchase a new one from the koodo website its asking me to verify my purchase by sending a code to my phone number. However since my old phone is literally destroyed, i have no way to receive a veri...
Hello, I’ve been trying to transfer my Koodo number to a different provider since yesterday June 1st 2020, contacted your rep to release the port request. But the transfer request was cancelled by you guys. I need to transfer my old number ASAP, this is totally unacceptable. I shouldn’t have a pro...
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