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Will the new Samsung S21, S21+ and S21 Ultra be available at Koodo?

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Chris Koodo

started this topic

What is Call Control?

Call Control is a free and optional feature that lets you filter your incoming calls and helps reduce those unwanted spam calls no one likes...

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15

Ranjan Koodo

started this topic

New to the Community? Here are some tips!

Welcome to our awesome community! Here are five quick tips to help you get the most out of this place. 1. Search before you start a new top...

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self serve url rejection

Thank you all for your help. My sim works now but I cant sign in to self assist. Url error msg??

LTE-M CAT-M IoT APN setting

Hello,I am doing some testing with an LTE-M CAT M1 module and my Koodo SIM card. I have noticed I can see and register with the Koodo CAT M1 network, but it is rejecting my sp.koodo.com APN.Is there a special APN or do I need to get my SIM provisioned for IOT?Thanks

billing charges

We have made two payments in the month of Feb and neither are showing up in our account - how do I rectify if you can’t speak to anyone

how long does it take to verifiy an order

Hi i just ordered yesterday but i was just wondering how long it typically takes for an order to be verified?Order no. HFO29341303

content_type.label.conversation closing balance

I have a credit balance that i would like to receive. How do i do that?

adding a phone

If I purchase a new phone to get a better rate Do I have to pay off my tab immediately or can it be carried on? So If Im paying 15$ tab now and I add a 10$ tab can I pay a 25$ tab and choose to pay off my pre existing tab in the near future?

content_type.label.conversation Data overages

Got dinged on my first and second bill with data overages. Didn’t even know the phone was using data. It is connected to my wifi so how that happened is beyond me? I didn’t pay for the data block on the number when it was with Telus so why would it cost me on a “discount” service provider? It woul...

Plans & Add-ons

content_type.label.conversation registration

I log in and i get an error to wait for owner to register but I’ve been registered for a year now and I check my emails and there’s nothing there

$5.00 airtime overage charge on a plan with unlimited minutes

My bill from last cycle shows a $5.00 airtime overage charge for 10 minute call. My plan has unlimited anytime Canada wide minutes so I think the charge was incorrectly applied. Any suggestions on how to get my bill corrected? Thanks

content_type.label.conversation No confirmation text when Porting number

Got my Koodo sim card today, so I went through the self-serve to port my old number. I never received a confirmation text and I tried porting about 4 hours ago. Self-serve is showing my old number as my new Koodo number, but my old service is still active.

Articles by Koodo

Official posts on behalf of Koodo

Articles by Koodo

18 topics ({n} new)
24 Replies ({n} new)

Mobile Masters

Mobile Masters

Mobile Masters

1 topic ({n} new)
0 Replies ({n} new)

Services

Services

Guidelines

2 topics ({n} new)
2 Replies ({n} new)

Billing

644 topics ({n} new)
2561 Replies ({n} new)

Plans & Add-ons

578 topics ({n} new)
2388 Replies ({n} new)

Web Store

119 topics ({n} new)
668 Replies ({n} new)

Self Serve

497 topics ({n} new)
2226 Replies ({n} new)

Tab

125 topics ({n} new)
513 Replies ({n} new)

Prepaid

127 topics ({n} new)
544 Replies ({n} new)

Other

853 topics ({n} new)
3675 Replies ({n} new)

Phones

Services

iPhone

442 topics ({n} new)
1849 Replies ({n} new)

Android

1864 topics ({n} new)
8404 Replies ({n} new)

Windows

189 topics ({n} new)
848 Replies ({n} new)

BlackBerry

599 topics ({n} new)
2507 Replies ({n} new)

Wireless Home Phone

Wireless Home Phone

WHP

91 topics ({n} new)
314 Replies ({n} new)

Ideation

Ideation

Ideas

43 topics ({n} new)
150 Replies ({n} new)

Unanswered Posts

self serve url rejection

Thank you all for your help. My sim works now but I cant sign in to self assist. Url error msg??

LTE-M CAT-M IoT APN setting

Hello,I am doing some testing with an LTE-M CAT M1 module and my Koodo SIM card. I have noticed I can see and register with the Koodo CAT M1 network, but it is rejecting my sp.koodo.com APN.Is there a special APN or do I need to get my SIM provisioned for IOT?Thanks

How to access my statements if I closed my account in Nov 2020

I closed my Koodo account in November 2020. Now that I’m trying to access my account to have access to my statements for filling my taxes, I found out that my access to self-service was removed. I checked one month about and it was still working.How do I get access to my 2020 statements?

When will I recieve my order?

When can I get my order? HFO29286256

New account, received bill, but no service agreement or account #

Hi,Set up an account for my son. Received an Order # .. It got rejected because I wanted to pay it with my credit card but have the account in his name, it didn’t like that. So, I made a new order with his credit card. It went through, (Feb 17) no problems, Seemed ok bc it was not rejected like th...

Over Priced Bill

Hello, Right now I am receiving a bill for less than a weeks use of Koodo and they are charging me approx $230. My phone plan costs $55 per month, and i added on my fiance and they had a deal for $50 if I added him on, he then also bought a phone with a tab of $30 per month and the taxes on this wo...

I have $80 worth of air time on a specific date for unlimited coverage

I have additional $80+ charges on my bill, investigation shows calls made on one specific day

Extra bill payment

I recently changed to Koodo to save a few bucks and I am still waiting for the sim card to arrive in my mail box I norder to activate it. However, I just got a bill from koodo that not only it is charging me monthly and also a few extra dates. Making my total bill more than I am paying for right now...

caller ID change request

I have my old business name coming up as the caller id when I call people.Can anyone tell me how to change it back to my own name? Thank you in advance.

Invalid Billing

I think this month's charge is wrong. I have an unlimited call plan, but it was charged because the fare was overloaded. I called you because of the inconvenient system, but I can't solve it because only the automatic response and AI are connected and not connected to the staff. I'm so disappointed...

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