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Prepaid Account Locked – Unable to Contact Support or Activate Replacement SIM

Susan008Beginner

asked in Self Serve

Hi everyone,I’m hoping someone can help me with a frustrating issue with my son’s Koodo Prepaid account.His SIM card suddenly stopped working, and his phone showed “No SIM.” When I tried to log in to Self Serve to check the account, I received an inc

484

anikarBeginner

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even t

524

17 hours ago

C

c28rossBeginner

Wasn't emailed phone bill

Hello, I got my new bill via email a few days ago. And now I’m having the opportunity to look through it, and I see I have an overdue balance and a late fee! I go back in my emails, and I find I wasn’t sent an email with my bill for last cycle. I’m n

312

P

Patrickbuckley1981Beginner

Incorrect Roaming Charge On Bill. Please Remove.

I have a roaming charge on my bill for Sept 26. Did not leave the country. Was by lake erie on Canada side. Put phone on airplane and still was charged. Please remove-Patrick Buckley

213

asked in Tips, Tricks & Troubleshooting

B

Bone_K-9Organizer

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

10411

sdfzdhxBeginner

Public Mobile Fast Switch - no Koodo eSIM and no service

Hi,I see someone already posted this but I’m having the similar issue. The only difference is that I never received any email confirmation from Koodo.I called Koodo customer service couple time already and they all advised me to contact PM. After I d

523

sylvie22Beginner

Stream plus over-charges

1--I’ve been double charged for Koodo Stream Plus 42.94$ per month on my credit card--which ended in August 2026 (but paying this since Aug 2024--cost did increase)---this includes Disney+, Netflix, Prime etc.2--I’ve been paying for Koodo Stream plus

271

Cancelling my plan or my line, already outside the canada

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G

Gm05Beginner

asked in Other

I am trying to cancel mg line, because I had to leave Canada for good. I tried messaging them on facebook, and they told me to call them. How can I call them if Im outside the country. Do they have an email? Please help

242

D

58 minutes ago

A

AbhiMBeginner

asked in Plans & Add-ons

List of 27 Countries in Long Distance calling Perk. I can get it using the online available AI tools but is there any authentic link from Koodo Mobile with this list?

List of 27 Countries in Long Distance calling Perk. I can get it using the online available AI tools but is there any authentic link from Koodo Mobile with this list

141

AltarasConnector

New. Activation, never received eSIM or email.

4011

3 hours ago

Prepaid Account Locked – Unable to Contact Support or Activate Replacement SIM

Susan008Beginner

asked in Self Serve

Hi everyone,I’m hoping someone can help me with a frustrating issue with my son’s Koodo Prepaid account.His SIM card suddenly stopped working, and his phone showed “No SIM.” When I tried to log in to Self Serve to check the account, I received an inc

484

anikarBeginner

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even t

524

17 hours ago

C

c28rossBeginner

Wasn't emailed phone bill

Hello, I got my new bill via email a few days ago. And now I’m having the opportunity to look through it, and I see I have an overdue balance and a late fee! I go back in my emails, and I find I wasn’t sent an email with my bill for last cycle. I’m n

312

P

Patrickbuckley1981Beginner

Incorrect Roaming Charge On Bill. Please Remove.

I have a roaming charge on my bill for Sept 26. Did not leave the country. Was by lake erie on Canada side. Put phone on airplane and still was charged. Please remove-Patrick Buckley

213

asked in Tips, Tricks & Troubleshooting

B

Bone_K-9Organizer

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

10411

sdfzdhxBeginner

Public Mobile Fast Switch - no Koodo eSIM and no service

Hi,I see someone already posted this but I’m having the similar issue. The only difference is that I never received any email confirmation from Koodo.I called Koodo customer service couple time already and they all advised me to contact PM. After I d

523

sylvie22Beginner

Stream plus over-charges

1--I’ve been double charged for Koodo Stream Plus 42.94$ per month on my credit card--which ended in August 2026 (but paying this since Aug 2024--cost did increase)---this includes Disney+, Netflix, Prime etc.2--I’ve been paying for Koodo Stream plus

271