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Welcome to the Koodo Community

102,684 Topics
472,816 Replies
187,499 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

17260

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

439590

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

592310

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

16 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

J

Justintime.royConnector

Self Serve

Unable to add adds on and unable to reach representative

I’m new to Koodo and can’t seem to get the free perk that i’m paying for. Self serve won’t let me add it through any browser. Everytime I log back in it says I havn’t added my free perk again. Round and round it goes. Could not reach out to an agen

anuserAdvisor

Recently, I was looking at the available options for perks. I never confirmed the one about international calls, and yet they added it to my account and they’re now charging me for that. You can even see I never used it and haven’t been even in Canad

JP SerranoBeginner

Is the "request rate plan or offer change during return period link not working?

When trying to access the form the following error message shows up:https://www.koodomobile.com/en/help/request-rate-plan-or-offer-change-during-return-periodOh snap!Looks like this page wasn't found in our server. If you got here through your bookma

81

52 minutes ago

A

apower93Beginner

Tips, Tricks & Troubleshooting

failed to Provide Internet Service on activation date

Is there any way to speed up the process of getting coaxial cable installed from the mast into my house? Purchased Koodo Internet to get away from bell and the price was attractive, the rep placed notes that a coax drop was needed and I’d be contacte

Malik Kubilay ÇadırcıoğluBeginner

Tips, Tricks & Troubleshooting

Urgent!!! Prepaid to Post Paid Activation Isn't Complete, Phone Out of Service!!!

Hello, I need urgent support on this issue. I switched a phone number with Koodo prepaid to postpaid, and I was expecting the transfer would be complete after replying the SMS with YES instantly. It did cut my service as a prepaid customer but did no

LookzforhelpBeginner

Free Perk not able to be added through self serve or corrected by agent.

I’m new to Koodo and can’t seem to get the free perk that i’m paying for. Self serve won’t let me add it through any browser. Everytime I log back in it says I havn’t added my free perk again. Round and round it goes. Spoke to an agent and they said

JokersBeginner

Hi, while waiting to board our next flight to Thailand on January 20th, , I was removing my SIM card at the airport in Dubai and inserted my Thai SIM card. Took me a minute….you charged me $18 plus tax. I looked at my phone and I had the roaming turn

tarikmhmOrganizer

Unable to add perks via self service

Recently changed to a new plan via self service and now I cant seem to add the free perk which got dropped off when changing the plan. I believe this is a known bug. Please assist

Mistyjoe678Connector

Have been paying for premium streaming but have only received Netflix

PeterT1959Beginner

Android Settings for esim shows the wrong number

I recently ported both my number and my deceased wife's number from PublicMobile to Koodo. I initially ported my number to a new account using an eSim. Once I knew that process had worked I started to transfer my wife's number as a second line on my

121

D

21 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

333 topics

Tips, Tricks & Troubleshooting

895 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1100 topics

Plans & Add-ons

1147 topics

Self Serve

478 topics

Prepaid

343 topics

Other

1013 topics

J

Justintime.royConnector

Self Serve

Unable to add adds on and unable to reach representative

I’m new to Koodo and can’t seem to get the free perk that i’m paying for. Self serve won’t let me add it through any browser. Everytime I log back in it says I havn’t added my free perk again. Round and round it goes. Could not reach out to an agen

anuserAdvisor

Recently, I was looking at the available options for perks. I never confirmed the one about international calls, and yet they added it to my account and they’re now charging me for that. You can even see I never used it and haven’t been even in Canad

JP SerranoBeginner

Is the "request rate plan or offer change during return period link not working?

When trying to access the form the following error message shows up:https://www.koodomobile.com/en/help/request-rate-plan-or-offer-change-during-return-periodOh snap!Looks like this page wasn't found in our server. If you got here through your bookma

81

52 minutes ago

M

Malik Kubilay ÇadırcıoğluBeginner

Tips, Tricks & Troubleshooting

Urgent!!! Prepaid to Post Paid Activation Isn't Complete, Phone Out of Service!!!

Hello, I need urgent support on this issue. I switched a phone number with Koodo prepaid to postpaid, and I was expecting the transfer would be complete after replying the SMS with YES instantly. It did cut my service as a prepaid customer but did no

LookzforhelpBeginner

Free Perk not able to be added through self serve or corrected by agent.

I’m new to Koodo and can’t seem to get the free perk that i’m paying for. Self serve won’t let me add it through any browser. Everytime I log back in it says I havn’t added my free perk again. Round and round it goes. Spoke to an agent and they said

JokersBeginner

Hi, while waiting to board our next flight to Thailand on January 20th, , I was removing my SIM card at the airport in Dubai and inserted my Thai SIM card. Took me a minute….you charged me $18 plus tax. I looked at my phone and I had the roaming turn

PeterT1959Beginner

Android Settings for esim shows the wrong number

I recently ported both my number and my deceased wife's number from PublicMobile to Koodo. I initially ported my number to a new account using an eSim. Once I knew that process had worked I started to transfer my wife's number as a second line on my

WrightSBeginner

Monthly bill higher than normal

Hello, I’m looking to understand why my bill is higher than my usual monthly cost? I don’t see any additional charges added to my bill. Thank you.

Hassan IssaOrganizer

Esim led to my account being unlinked

Hi guys, so i am currently out of country without my physical Sim card, so I went to the website to get an esim, at first it worked and the esim is currently in my phone, but then after this by like 5 10mins I recieved an email saying my account was

8511

23 hours ago

Adam FarrellConnector

Self Serve

So; how am i supposed to "use self serve" when it wont even let me register a account...?

So; how am i supposed to "use self serve" when it wont even ***** let me register a account...? It sends me the 6digit codes... we get to password input and it just says "We couldn't verify the information provided. Please check your details and try

311

D

1 day ago