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Welcome to the Koodo Community

102,430 Topics
471,582 Replies
186,890 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|1 month ago

10520

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

433500

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

587580

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

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4 Articles

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Categories
Help others

B

BLBBeginner

Billing & Payments

Roaming review charges please

Hi there I am a 82 year old senior - I was out of country for 2 months , I am not very good with my phone so I really did not use it . My daughter checked and I have multiple 1 min charges on my last and upcoming bill. which activated the 18$ daily

HervezConnector

pas de connexion internet résidentiel depuis plus de 4 mois

Bonjour,Ma connexion internet résidentiel ne fonctionne pas depuis plus de 4 mois.J'ai déjà pris les RDV téléphonique sans succès. Je ne sais pas où me diriger afin que mon problème soit résolu rapidement.

EdShConnector

Anyone figure out how to select the free perk on the self serve without contact koodo?

e06Connector

New to Koodo, as a part of my plan I get to add a perk for free. I have been trying for over a week. I pick the perk it say’s it’s done and a confirmation email will be sent. Email never arrives and when I log back in it comes up that my setup is not

JenniferMBeginner

Monthly billing increased deom $25 to $32

Koodo called me in2024 and offered me a monthly plan for $25. I told them I am sick of constantly changing mobile companies. They said this price would NEVER increase, so I switched to Koodo, believing that I would never have to switch companies agai

axrohinConnector

Need help but can't get connected

I have cancelled my Koodo account and I have an overdue bill that I need to make an arrangement for. I have been trying to figure out how to speak with someone but I can't find any way to contact Koodo. I have tried the virtual assistant, and no matt

JeffCBRockstar

Pre Authorized Payment Plan Discount

I swithed monthly cell plans on both phones in my account and signed up for pre authorized payments. My latest monthly bill does not have the discount for pre authorized payments, nor is it sowing on my bill when I look at it online. Why am I not rec

GenericUsernameConnector

Plans & Add-ons

Stream+ Amazon link not a functioning page

I just purchased Stream+ today March 24, 2026. Netflix and Disney+ linked with no issues.The Amazon link, however, after entering your prime account email, redirects to a page that says: “Looking for Something?We're sorry. The Web address you entered

vkraBeginner

Stream+ Basic subscription

Hi folks,I expected to turn off my subscription to Stream+ basic as of Jan 2026 but I realize I failed to do that. Just noticed today I’ve been already charged for 2 months now while I thought I’m not subscribed to the service still. March’s charge w

Corey SuBeginner

Urgent Billing Correction

Hello Koodo Customer Service,My phone number is ********81. Prepare programPreviously, I was on a $35 per month plan. In January, I contacted your support to change my plan to $19 every three months starting February.However, starting February, my ac

614

D

17 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

348 topics

Tips, Tricks & Troubleshooting

934 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1261 topics

Plans & Add-ons

1174 topics

Self Serve

502 topics

Prepaid

355 topics

Other

1072 topics

B

BLBBeginner

Billing & Payments

Roaming review charges please

Hi there I am a 82 year old senior - I was out of country for 2 months , I am not very good with my phone so I really did not use it . My daughter checked and I have multiple 1 min charges on my last and upcoming bill. which activated the 18$ daily

HervezConnector

pas de connexion internet résidentiel depuis plus de 4 mois

Bonjour,Ma connexion internet résidentiel ne fonctionne pas depuis plus de 4 mois.J'ai déjà pris les RDV téléphonique sans succès. Je ne sais pas où me diriger afin que mon problème soit résolu rapidement.

EdShConnector

Anyone figure out how to select the free perk on the self serve without contact koodo?

e06Connector

New to Koodo, as a part of my plan I get to add a perk for free. I have been trying for over a week. I pick the perk it say’s it’s done and a confirmation email will be sent. Email never arrives and when I log back in it comes up that my setup is not

axrohinConnector

Need help but can't get connected

I have cancelled my Koodo account and I have an overdue bill that I need to make an arrangement for. I have been trying to figure out how to speak with someone but I can't find any way to contact Koodo. I have tried the virtual assistant, and no matt

GenericUsernameConnector

Plans & Add-ons

Stream+ Amazon link not a functioning page

I just purchased Stream+ today March 24, 2026. Netflix and Disney+ linked with no issues.The Amazon link, however, after entering your prime account email, redirects to a page that says: “Looking for Something?We're sorry. The Web address you entered

vkraBeginner

Stream+ Basic subscription

Hi folks,I expected to turn off my subscription to Stream+ basic as of Jan 2026 but I realize I failed to do that. Just noticed today I’ve been already charged for 2 months now while I thought I’m not subscribed to the service still. March’s charge w

Sam PBeginner

Cancelling account for poor service

I’ve been attempting to add a tablet to my account for the last day and a half, and so far have scheduled two call backs, both of which I did not receive a call for. And now that I’m attemtping to close my account, Koodo Assist keeps running me in ci

SummerSunAdvocate

Looking to switch from Robbers / I meant Rogers to Internet via Koodo

Hello, After being a long time loyal customer with Rogers and asking them to review our unbelievably high bills they declined; after 2 decades of service and they never once offered a better deal.I would like in my Koodo account an offer to switch my

WhackBeginner

I would like a call back.

201

21 hours ago