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Welcome to the Koodo Community

103,112 Topics
474,923 Replies
188,638 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

30830

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

452120

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

602450

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

13 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

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4 Articles

Recently Active
Categories
Help others

H

HyeonwoongBeginner

Self Serve

my internet modem doesn’t work

My activation date has already passed. I’ve tried both coax outlets in my apartment and rebooted the modem several times. The DS light keeps flashing continuously, and the US and Online lights never come on. Could you please check if my line has been

K8bitprintsBeginner

14 day Europe travel pass will not activate

I have tried to add a 14-day Europe travel pass to my account several times since June 1 . Each time I add the pass in my account, it gives me the confirmation screen, but the pass does not show on my list of add-ons. I landed in Poland on June 3,

515

2 hours ago

Lakpa T SherpaBeginner

Other

cancel service

I was trying to cancel the service any help please

hieppoConnector

is it possible to subscribe a another number with same old plan and not current offered plan

I been a $15 prepaid plan customer for many years. They changed it to $18 more recently buy they did give a bit more from original plan like unlimited call and sms and also 250mb 4g data. It is similar to the current $15 plan but you get unlimited ca

614

1 day ago

A

AnonymousABCDBeginner

Other

new speed

How do I opt out of being “upgraded” to the new speed?

zachiedooRockstar

Is anyone using a Fairphone 6 with Koodo?

NomoneyalsomeansmoproblemsBeginner

Billing & Payments

some of these perks arent so perky

Is anyone else having issues with the “Review a Charge” feature? I’ve tried both the mobile site and desktop version and can’t even get through the form. On mobile, the page either freezes completely and I have to close the browser and start over, or

Jessie leaBeginner

Tips, Tricks & Troubleshooting

green lights flashing

Only the first green light will turn solid. I have tried resetting the modem. Any ideas welcome!

Zach ShantzBeginner

No support available for account issues

Hey, I need an account issue resolved immediately. Your website will not allow me to log in with the password I provided. When I try and reset my password, errors occur no matter the password I try to replace it with. I can't use your Koodo Assist be

Janette PBeginner

I signed up for easy roam pass in UK but it is not showing on my account After I signed upKoodo said I was good to go. I've landed and have no service. I received a text message saying I've added more data and my data was no longer paused. Don't kno

244

2 days ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

326 topics

Tips, Tricks & Troubleshooting

906 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1105 topics

Plans & Add-ons

1111 topics

Self Serve

478 topics

Prepaid

345 topics

Other

1040 topics

H

HyeonwoongBeginner

Self Serve

my internet modem doesn’t work

My activation date has already passed. I’ve tried both coax outlets in my apartment and rebooted the modem several times. The DS light keeps flashing continuously, and the US and Online lights never come on. Could you please check if my line has been

hieppoConnector

is it possible to subscribe a another number with same old plan and not current offered plan

I been a $15 prepaid plan customer for many years. They changed it to $18 more recently buy they did give a bit more from original plan like unlimited call and sms and also 250mb 4g data. It is similar to the current $15 plan but you get unlimited ca

614

1 day ago

J

Jessie leaBeginner

Tips, Tricks & Troubleshooting

green lights flashing

Only the first green light will turn solid. I have tried resetting the modem. Any ideas welcome!

Zach ShantzBeginner

No support available for account issues

Hey, I need an account issue resolved immediately. Your website will not allow me to log in with the password I provided. When I try and reset my password, errors occur no matter the password I try to replace it with. I can't use your Koodo Assist be

Janette PBeginner

I signed up for easy roam pass in UK but it is not showing on my account After I signed upKoodo said I was good to go. I've landed and have no service. I received a text message saying I've added more data and my data was no longer paused. Don't kno

Roland SongConnector

IMPORTANT: Charged $544 for SIMs I was told wouldn't activate — now in collections on my credit

Hoping a moderator can help, as the phone line only serves existing/verified customers and I can't get this looked at.A Koodo rep called and mailed my family SIM cards, and told me no service or charges would apply unless the SIMs were personally act

EDwyerOrganizer

Unexpected high data charged on shock-free data plan

Can you suggest some advice for me?This afternoon I never got the 100% data used text, but landed on my account and stumbled upon a fee for 78$ (looking at data usage that was a period of 20 minutes!) and see that my data had been used. To be clear,

Sha020Beginner

HELP~!! Internet service not working. I need to WFH tonight

Been trying to contact the internet support whole day but was send all around with no solution. I need to WFH tonight i need my internet working tonight> Please help!!!!

1049

2 days ago

B

Bob SovereignAdvocate

Billing & Payments

I have been receiving bills for Koodo prepaid services and I have not been a koodo customer for over 3 years.

I have received 5 bills since the start of the year demanding payment but I don’t have an active koodo account. This is killing my credit rating. I can’t log in to my old account nor can I receive verification codes. The only thing I have is an ac

KF26Beginner

bring new phone set up

I placed an online order for Bring your own phone over a week ago and haven’t received anything other than a confirmation email. I can’t set up anything in the self serve to switch my phone number over or even access the self serve. The chat bot is n

446