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Welcome to the Koodo Community

102,871 Topics
473,694 Replies
187,975 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

22340

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

444530

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

596540

Support Articles

New to Koodo

12 Articles

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2 Articles

Device & Phone Support

14 Articles

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15 Articles

Privacy, Security and Fraud

5 Articles

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4 Articles

Recently Active
Categories
Help others

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sheshankbhattBeginner

Other

Poor network covrerage in South vancouver

I have been facing poor network coverage since morning May 4th 2026. I don’t know what happened but Koodos need to check

Lucy SwibOrganizer

Confirmation of 30 day travel pass

Purchased 30 day travel pass for my husbands phone ending 8801 on April 11th. We received an all done message upon purchase and my husband received a text saying additional data added. We assumed we had the pass. We checked our billing today, Apr

Judy WBeginner

I turned on cellular data but can't get anything AND I have no "roaming" toggle that I can even see anywhere!

DUCHARME08Beginner

I ordered esim through bring your own device on the 28th I only received my confirmation email since then never received anything after that or my Esim

I really don't know what to do about this, I emailed web store. I tried calling. I can't seem to get through or I missed the time or it's closed. I don't even know what my new phone number is. I don't even know the account number because I never got

JayzerockBeginner

Why cant i pay my bill with self serve?

I log on self-serve, write all my payment information, and as i try to proceed past this step, step 2 in the menu, i get an error message : ss_otp_40023_tokenizationfailure_step2 , ‘’This isnt available at the moment, try again later’’ This is both o

BrookesteevesssConnector

Other

coax cable

The coax cable. I have doesn’t have the proper attachment to connect my modem, but the email said I did not need to set up

PrinceszDiBeginner

I travelled to the US for 8 days and deliberately used Airalo for data. Before crossing the border, I disabled Koodo data roaming and data switching. Now I was charged of $188. Please see my Airalo data roaming purchased.I did not intentionally use K

SarineBeginner

Unexpected Plan Price Increase Without Notice

Hi there:Similar to others, I am frustrated at the shady practices exhibited with a sneaky price increase with no prior notice let alone a 30 day notice as required - no text message, no email, no statement notice. My April statement was made availab

templeotsg64Organizer

Other

Need to Remove Port Protection

Trying to Cancel my account from this service is ridiculous! First trying to cancel a line off my account due to a user passing away was a nightmare. It took 2 weeks to get it cancelled! Now I’m trying to actually move the other 2 numbers and theres

HannahelizabethBeginner

Billing & Payments

need roaming charges reversed

Hi there, I need to get the easy roam charges that were charged in the last 30 days to both my phone lines reversed. I live in BC close to the border but have not crossed into US. I have taken advice from previous reps but am still noticing I am bein

365

12 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

339 topics

Tips, Tricks & Troubleshooting

914 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1175 topics

Plans & Add-ons

1179 topics

Self Serve

496 topics

Prepaid

348 topics

Other

1043 topics

L

Lucy SwibOrganizer

Billing & Payments

Confirmation of 30 day travel pass

Purchased 30 day travel pass for my husbands phone ending 8801 on April 11th. We received an all done message upon purchase and my husband received a text saying additional data added. We assumed we had the pass. We checked our billing today, Apr

Judy WBeginner

I turned on cellular data but can't get anything AND I have no "roaming" toggle that I can even see anywhere!

DUCHARME08Beginner

I ordered esim through bring your own device on the 28th I only received my confirmation email since then never received anything after that or my Esim

I really don't know what to do about this, I emailed web store. I tried calling. I can't seem to get through or I missed the time or it's closed. I don't even know what my new phone number is. I don't even know the account number because I never got

JayzerockBeginner

Why cant i pay my bill with self serve?

I log on self-serve, write all my payment information, and as i try to proceed past this step, step 2 in the menu, i get an error message : ss_otp_40023_tokenizationfailure_step2 , ‘’This isnt available at the moment, try again later’’ This is both o

BrookesteevesssConnector

Other

coax cable

The coax cable. I have doesn’t have the proper attachment to connect my modem, but the email said I did not need to set up

SarineBeginner

Unexpected Plan Price Increase Without Notice

Hi there:Similar to others, I am frustrated at the shady practices exhibited with a sneaky price increase with no prior notice let alone a 30 day notice as required - no text message, no email, no statement notice. My April statement was made availab

templeotsg64Organizer

Other

Need to Remove Port Protection

Trying to Cancel my account from this service is ridiculous! First trying to cancel a line off my account due to a user passing away was a nightmare. It took 2 weeks to get it cancelled! Now I’m trying to actually move the other 2 numbers and theres

Daryl LazAdvisor

Tips, Tricks & Troubleshooting

How do I stop the Assholery on the part of Koodo?

So sick of the circular firing Squad from Koodo Can’t get my questions answered, can't get a rep. Wasting hours with this BS

hockeymomBeginner

Travel Add on purchased but still charged roaming

Does anyone know how to contact a person with Koodo? We purchased a 7 day Easy Roam travel pass and yet were still charged an additional $258 on our bill. The chatbot doesn’t understand the question and will not even allow me to schedule a call bac

audrinConnector

Europe Easy Roam 14 Day Pass question (re: activation)

Hello all,I just bought a Europe 14 day Easy Roam pass. On the Koodo site, it says “Your pass activates when you land (just turn Roaming on).” I am not leaving for a few days, so this sounded great that I can buy in advance and activate it when I get

21419

C

17 hours ago