Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

8 months ago

63550

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

4 years ago

623660

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

5 Articles

Recently Active
Categories
Help others

H

hak88Beginner

asked in Billing & Payments

Reocurring billing

Hi there, I just spoke with my bank and they said I had to ask my provider to “code” my bill correctly to receive the highest amount of cashback for my Koodo bill. Is this possible?

102

arielmendezBeginner

Can’t log in to Self Serve after switching from Public Mobile (password reset not working)

Hi, I switched from Public Mobile to Koodo today. I registered for Self Serve this morning (got the confirmation email), logged in once and set up pre-authorized payments. Now I can’t log in: password reset never sends an email (checked spam), and “f

162

A

28 minutes ago

G

Gail for DanBeginner

asked in Billing & Payments

unauthorized upgrade with stream+

Why did our stream+ basic package for 23.00 get changed to stream+ basic with Netflix premium for 39.00 without our consent?

323

6 hours ago

K

KennerBeginner

Stop family members from calling the USAProposed

Add the USA to the list of international calls when I turn off international calling. I want to stop people on my phone plan from calling to the USA. (kids, seniors) It’s as simple as that.

1

615

G

9 hours ago

H

harry5004Beginner

asked in Plans & Add-ons

Change plan

If i change my plan while in the middle of an existing 2 year contract, will it reset the timeline of the contract or will it stay the same as the original?

131

G

9 hours ago

B

Bronson LourencoBeginner

asked in Other

how do i log into self serve when phone number is deactivated

My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay

242

nupam2001Beginner

Locked phone due to Seasonal hold

Locked out of Self Serve due to 2FA and Seasonal Hold. Cannot receive SMS or callbacks.

345

17 hours ago

R

roncariocaAdvocate

posted in Tips, Tricks & Troubleshooting

Caller ID new Wireless Home Phone

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed.

20418

Bambam23Organizer

Help with transferring to koodo

I bought a plan on koodo online and am trying to transfer from my old company. i signed customer service agreement and have an order number. i am using my same phone and just want to transfer over with an E sim but i cant seem to figure it out

6312

ZalmAdvisor

WTF??? NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in? WTF? Where the hell do I put that? And why should I? It’s bad enough using a phone for 2FA instead of a secure site or a password mana

455

D

18 hours ago

Show more activity

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

331 topics

Tips, Tricks & Troubleshooting

944 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1118 topics

Plans & Add-ons

1152 topics

Self Serve

506 topics

Prepaid

350 topics

Other

1072 topics

H

hak88Beginner

asked in Billing & Payments

Reocurring billing

Hi there, I just spoke with my bank and they said I had to ask my provider to “code” my bill correctly to receive the highest amount of cashback for my Koodo bill. Is this possible?

102

arielmendezBeginner

Can’t log in to Self Serve after switching from Public Mobile (password reset not working)

Hi, I switched from Public Mobile to Koodo today. I registered for Self Serve this morning (got the confirmation email), logged in once and set up pre-authorized payments. Now I can’t log in: password reset never sends an email (checked spam), and “f

162

A

28 minutes ago

G

Gail for DanBeginner

asked in Billing & Payments

unauthorized upgrade with stream+

Why did our stream+ basic package for 23.00 get changed to stream+ basic with Netflix premium for 39.00 without our consent?

323

6 hours ago

H

harry5004Beginner

asked in Plans & Add-ons

Change plan

If i change my plan while in the middle of an existing 2 year contract, will it reset the timeline of the contract or will it stay the same as the original?

131

G

9 hours ago

B

Bronson LourencoBeginner

asked in Other

how do i log into self serve when phone number is deactivated

My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay

242

nupam2001Beginner

Locked phone due to Seasonal hold

Locked out of Self Serve due to 2FA and Seasonal Hold. Cannot receive SMS or callbacks.

345

ZalmAdvisor

WTF??? NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in? WTF? Where the hell do I put that? And why should I? It’s bad enough using a phone for 2FA instead of a secure site or a password mana

455

D

18 hours ago

D

DJAWBeginner

asked in Plans & Add-ons

Free Perk

I been trying to add the free Roll Over Data Perk to my plan but everytime I go in to select the perk and hit submit it comes up with no perk selected. would some be able to help me add this perk to my account please.

373

1 day ago

B

Babydoll8282Beginner

asked in Billing & Payments

Why does it keep refunding me after purchasing stream+

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

394

B

1 day ago

A

ArwakBeginner

asked in Billing & Payments

Suspended account

My account is currently suspended because of an overdue bill, but I can’t receive SMS to log in or calls to address this issue. What can I do?

292

M

2 days ago

Show more activity