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Easy Roam: Understanding how you will be charged while traveling

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W

warrentscottBeginner

asked in Tips, Tricks & Troubleshooting

problem when tranferring to new phone

Transferring to a new cellular device it quit half way through. Now I can’t even open the new cellular device but it already transferred successfully. So I can’t call or text anymore and now I don’t know what to do. I have already tried swapping SIM

20

W

36 minutes ago

C

ChrisnCharBeginner

asked in Tips, Tricks & Troubleshooting

Issue with Network today 29th Oct

My phone(s) my two accounts stop being able to log on the the network, i tries all of the suggestions in the self help. Both phones show not roistered on network yet I have the Bars showing on the phone sometimes other times the circle wit h the line

232

M

6 hours ago

D

Darelene DillmanBeginner

asked in Billing & Payments

my bill payments

Hi there my name is Darelene when I set up my cellphone and add automatic payment from my bank account I set it up for the 28th of every month. I found out that they are putting through on the 26th of every month that is 3 days before my pay days

503

ksidhuConnector

I got the message for phone number transfer approval from Rogers. And then about 25 minutes ago I got Welcome message from Koodo requesting to restart the phone which I did right away. But the phone still shows SOS only and did not get any network ye

529

Purple JLeader

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification. Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers. One of which is my number the other was a number I

131

M

6 hours ago

A

Atcook4Beginner

asked in Billing & Payments

where’s my credit go?

Wondering if I can get help with this. I ended up moving and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 a

936

9 hours ago

Gwen_Raven

asked in Tips, Tricks & Troubleshooting

Need Assistance with Voicemail Reset. URGENT!?

I am non-verbal and communicate using a text-to-speech (TTS) device. I need a representative to completely reset my voicemail box back to a brand-new, "uninitialized" state on the backend. During my very first setup on October 28th-ish, I panicked a

17120

9 hours ago

R

Rusty1274Beginner

asked in Self Serve

Why am I not getting any voicemail messages

People leave a voicemail, but when I check it says you have no messages

131

11 hours ago

A

Anon5555Beginner

asked in Tips, Tricks & Troubleshooting

spam calls

My spam calls have gone off the charts in the past few days. What is Koodo doing to address this?

201

D

15 hours ago

G

gianni1248Beginner

asked in Tips, Tricks & Troubleshooting

Condo intercom

My iPhone 15 Pro receives ordinary calls normally, but calls forwarded from my building's intercom go straight to voicemail without ringing. I checked Silence Unknown Callers, blocked contacts, and Call Forwarding. The code *#61# reports that voice c

241

1 day ago

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W

warrentscottBeginner

asked in Tips, Tricks & Troubleshooting

problem when tranferring to new phone

Transferring to a new cellular device it quit half way through. Now I can’t even open the new cellular device but it already transferred successfully. So I can’t call or text anymore and now I don’t know what to do. I have already tried swapping SIM

20

W

36 minutes ago

C

ChrisnCharBeginner

asked in Tips, Tricks & Troubleshooting

Issue with Network today 29th Oct

My phone(s) my two accounts stop being able to log on the the network, i tries all of the suggestions in the self help. Both phones show not roistered on network yet I have the Bars showing on the phone sometimes other times the circle wit h the line

232

M

6 hours ago

D

Darelene DillmanBeginner

asked in Billing & Payments

my bill payments

Hi there my name is Darelene when I set up my cellphone and add automatic payment from my bank account I set it up for the 28th of every month. I found out that they are putting through on the 26th of every month that is 3 days before my pay days

503

ksidhuConnector

I got the message for phone number transfer approval from Rogers. And then about 25 minutes ago I got Welcome message from Koodo requesting to restart the phone which I did right away. But the phone still shows SOS only and did not get any network ye

529

Purple JLeader

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification. Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers. One of which is my number the other was a number I

131

M

6 hours ago

Gwen_Raven

asked in Tips, Tricks & Troubleshooting

Need Assistance with Voicemail Reset. URGENT!?

I am non-verbal and communicate using a text-to-speech (TTS) device. I need a representative to completely reset my voicemail box back to a brand-new, "uninitialized" state on the backend. During my very first setup on October 28th-ish, I panicked a

17120

9 hours ago

R

Rusty1274Beginner

asked in Self Serve

Why am I not getting any voicemail messages

People leave a voicemail, but when I check it says you have no messages

131

11 hours ago

A

Anon5555Beginner

asked in Tips, Tricks & Troubleshooting

spam calls

My spam calls have gone off the charts in the past few days. What is Koodo doing to address this?

201

D

15 hours ago

G

gianni1248Beginner

asked in Tips, Tricks & Troubleshooting

Condo intercom

My iPhone 15 Pro receives ordinary calls normally, but calls forwarded from my building's intercom go straight to voicemail without ringing. I checked Silence Unknown Callers, blocked contacts, and Call Forwarding. The code *#61# reports that voice c

241

1 day ago

K

ksidhuConnector

asked in Prepaid

Prepaid 159 per 365 days plan

There is a 365 day plan on Koodo website which says it costs $159 per year for unlimited calls and text and 40 gb data. But at checkout it says $159 per month. What is the accurate price?

611

D

2 days ago

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