Koodo Community

en

/

fr

Shop

Phones Plans Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

103,788 Topics
478,159 Replies
190,066 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

55280

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

471210

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

617070

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

R

RLBRockstar

Billing & Payments

question re data usage notification when roaming

I am in the EU and have a 14 day travel pass for roaming.I got a notification that I had used 200 GB of data. This is the first notification I have received about data usage.In my settings I have all the different kinds of notifications enabled so sh

10

KasmekBeginner

Email to text message not arriving on my Koodo phone

Hello, I am trying to receive emails as text messages on my Koodo iPhone. I sent an email to my 10-digit Koodo phone number followed by @msg.koodomobile.com, but the message does not arrive on my phone.Could a Koodo representative please check whethe

325

nishantjaniBeginner

Cancel koodo monthly plan when outside of Canada

Hi, I want to cancel my koodo monthly plan. I am outside of Canada where the sim was issued so I am unable to schedule a callback. I have reached out on your FB page via msg. Can anyone help resolve this matter? I have also shared my Canada Kudo num

151

7 hours ago

N

Ni461Beginner

Plans & Add-ons

Koodo Prepaid Fast Switch no longer accessible – “We couldn’t complete your checkout”

I’m currently a Koodo Prepaid customer. Fast Switch was working on my account yesterday and I could view my targeted prepaid-to-postpaid offers, including a postpaid $30/50GB migration plan. Today, the Fast Switch page immediately shows “We couldn’t

303

CDNFF02Beginner

I recently had my cracked screen replaced at MobileKlinic, I had forgot I have device care. Can I still get reimbursed for the repair or a portion of it?

201

alyssakBeginner

Europe Travel Pass - Rollover data

I am planning to get a Europe Travel Pass for an upcoming trip to access my plan abroad. The description states that I will have access to the data from my plan, however, I have the “rollover data” perk, and I am wondering:Is the rollover data access

171

M

8 hours ago

M

my1userNameBeginner

Tips, Tricks & Troubleshooting

GrapheneOS on Koodo Pixel 10 ?

If I buy a Google Pixel 10 from Koodo with a tab an a plan and all, can I unlock the bootloader and install GrapheneOS ? Thank you

616

DavidPConnector

Disappointing customer service process

I have been trying to purchase a replacement phone and when I get to the point of buying I am informed that I will lose add-ons when I buy from Koodo. Getting on Koodo chat to see what is to be done to keep my existing plan as is, I put in a lengthy

8410

Jayson5Advisor

Is koodo support completely gone?

My plans keep changing without my consent. My last post on this topic has been deleted. Now I can’t even schedule a call back to fix the issue, this is the response to my call back request wft:

13918

SayyConnector

New Subscriber Waiting to Switch from Old Provider to Kodoo

I am unable to use Self-Service to register because the Kodoo Assistant can’t help me. Was speaking to a human customer support earlier, but could barely get past what she was saying as her English wasnt clear enough. I need to switch in the next fe

17717

M

16 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

941 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1128 topics

Plans & Add-ons

1168 topics

Self Serve

491 topics

Prepaid

351 topics

Other

1067 topics

R

RLBRockstar

Billing & Payments

question re data usage notification when roaming

I am in the EU and have a 14 day travel pass for roaming.I got a notification that I had used 200 GB of data. This is the first notification I have received about data usage.In my settings I have all the different kinds of notifications enabled so sh

10

KasmekBeginner

Email to text message not arriving on my Koodo phone

Hello, I am trying to receive emails as text messages on my Koodo iPhone. I sent an email to my 10-digit Koodo phone number followed by @msg.koodomobile.com, but the message does not arrive on my phone.Could a Koodo representative please check whethe

325

nishantjaniBeginner

Cancel koodo monthly plan when outside of Canada

Hi, I want to cancel my koodo monthly plan. I am outside of Canada where the sim was issued so I am unable to schedule a callback. I have reached out on your FB page via msg. Can anyone help resolve this matter? I have also shared my Canada Kudo num

151

7 hours ago

N

Ni461Beginner

Plans & Add-ons

Koodo Prepaid Fast Switch no longer accessible – “We couldn’t complete your checkout”

I’m currently a Koodo Prepaid customer. Fast Switch was working on my account yesterday and I could view my targeted prepaid-to-postpaid offers, including a postpaid $30/50GB migration plan. Today, the Fast Switch page immediately shows “We couldn’t

303

CDNFF02Beginner

I recently had my cracked screen replaced at MobileKlinic, I had forgot I have device care. Can I still get reimbursed for the repair or a portion of it?

201

alyssakBeginner

Europe Travel Pass - Rollover data

I am planning to get a Europe Travel Pass for an upcoming trip to access my plan abroad. The description states that I will have access to the data from my plan, however, I have the “rollover data” perk, and I am wondering:Is the rollover data access

171

M

8 hours ago

M

my1userNameBeginner

Tips, Tricks & Troubleshooting

GrapheneOS on Koodo Pixel 10 ?

If I buy a Google Pixel 10 from Koodo with a tab an a plan and all, can I unlock the bootloader and install GrapheneOS ? Thank you

616

Jayson5Advisor

Is koodo support completely gone?

My plans keep changing without my consent. My last post on this topic has been deleted. Now I can’t even schedule a call back to fix the issue, this is the response to my call back request wft:

13918

SayyConnector

New Subscriber Waiting to Switch from Old Provider to Kodoo

I am unable to use Self-Service to register because the Kodoo Assistant can’t help me. Was speaking to a human customer support earlier, but could barely get past what she was saying as her English wasnt clear enough. I need to switch in the next fe

17717

swenger7Beginner

Unable to login to self serve as a new user

I just signed up for a new number and I am nt able to login to the self serve because I never received a password. When I click on forgot password i don’t receive an email and i checked spam as well. tried several times. When I try the assist and ask

284

G

17 hours ago