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Welcome to the Koodo Community

103,932 Topics
478,953 Replies
190,386 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

8 months ago

61860

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

2 years ago

475970

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

4 years ago

620870

Support Articles

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12 Articles

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12 Articles

Privacy, Security and Fraud

4 Articles

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Recently Active
Categories
Help others

c28rossBeginner

asked in Billing & Payments

Wasn't emailed phone bill

Hello, I got my new bill via email a few days ago. And now I’m having the opportunity to look through it, and I see I have an overdue balance and a late fee! I go back in my emails, and I find I wasn’t sent an email with my bill for last cycle. I’m n

182

anikarBeginner

asked in Self Serve

new esim not working

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even t

323

Patrickbuckley1981Beginner

asked in Billing & Payments

Incorrect Roaming Charge On Bill. Please Remove.

I have a roaming charge on my bill for Sept 26. Did not leave the country. Was by lake erie on Canada side. Put phone on airplane and still was charged. Please remove-Patrick Buckley

173

Bone_K-9Organizer

asked in Tips, Tricks & Troubleshooting

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

9311

sdfzdhxBeginner

Public Mobile Fast Switch - no Koodo eSIM and no service

Hi,I see someone already posted this but I’m having the similar issue. The only difference is that I never received any email confirmation from Koodo.I called Koodo customer service couple time already and they all advised me to contact PM. After I d

453

sylvie22Beginner

asked in Billing & Payments

Stream plus over-charges

1--I’ve been double charged for Koodo Stream Plus 42.94$ per month on my credit card--which ended in August 2026 (but paying this since Aug 2024--cost did increase)---this includes Disney+, Netflix, Prime etc.2--I’ve been paying for Koodo Stream plus

261

SerujuuninConnector

asked in Self Serve

Cannot transfer eSIM to new phone

I just received a new iPhone 18 Pro Max, and was able to transfer data from my old iPhone XR with no trouble. However, I have been unable to transfer my eSIM at all. I have been left with no eSIM on either phone, no cellular service on either phone,

7811

UniqueUsername451Beginner

asked in Self Serve

internet cancellation

There is no cancellation option on my Kodoo Internet self-serve.When I try to schedule a call back through kodoo assist, it tells me to contact them during business hours.What is the point of Kodoo Assist and the callback option if it is only useful

365

BiliegirlBeginner

How come my detail usage logs shows some phone numbers and not others. Both for minutes and texts

203

tfsaBeginner

asked in Plans & Add-ons

159$ for 40G prepaid plan is Available for new activations only, am I qualified

currently I am a monthly plan customer with Koodo, and i think prepaid plan is good for me, not sure if I am qualified for this 159$/40G prepaid plan?phone number will be kept so how to define “new activation”? a new customer to Koodo, or a new pre-p

331

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Phones & Devices

The place to ask all of your phone related questions

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Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

924 topics

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The place to ask all of your Koodo related questions

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Billing & Payments

1089 topics

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Plans & Add-ons

1132 topics

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490 topics

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346 topics

Other

1052 topics

c28rossBeginner

asked in Billing & Payments

Wasn't emailed phone bill

Hello, I got my new bill via email a few days ago. And now I’m having the opportunity to look through it, and I see I have an overdue balance and a late fee! I go back in my emails, and I find I wasn’t sent an email with my bill for last cycle. I’m n

182

anikarBeginner

asked in Self Serve

new esim not working

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even t

323

Patrickbuckley1981Beginner

asked in Billing & Payments

Incorrect Roaming Charge On Bill. Please Remove.

I have a roaming charge on my bill for Sept 26. Did not leave the country. Was by lake erie on Canada side. Put phone on airplane and still was charged. Please remove-Patrick Buckley

173

Bone_K-9Organizer

asked in Tips, Tricks & Troubleshooting

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

9311

sdfzdhxBeginner

Public Mobile Fast Switch - no Koodo eSIM and no service

Hi,I see someone already posted this but I’m having the similar issue. The only difference is that I never received any email confirmation from Koodo.I called Koodo customer service couple time already and they all advised me to contact PM. After I d

453

sylvie22Beginner

asked in Billing & Payments

Stream plus over-charges

1--I’ve been double charged for Koodo Stream Plus 42.94$ per month on my credit card--which ended in August 2026 (but paying this since Aug 2024--cost did increase)---this includes Disney+, Netflix, Prime etc.2--I’ve been paying for Koodo Stream plus

261

SerujuuninConnector

asked in Self Serve

Cannot transfer eSIM to new phone

I just received a new iPhone 18 Pro Max, and was able to transfer data from my old iPhone XR with no trouble. However, I have been unable to transfer my eSIM at all. I have been left with no eSIM on either phone, no cellular service on either phone,

7811

UniqueUsername451Beginner

asked in Self Serve

internet cancellation

There is no cancellation option on my Kodoo Internet self-serve.When I try to schedule a call back through kodoo assist, it tells me to contact them during business hours.What is the point of Kodoo Assist and the callback option if it is only useful

365

BiliegirlBeginner

How come my detail usage logs shows some phone numbers and not others. Both for minutes and texts

203

tfsaBeginner

asked in Plans & Add-ons

159$ for 40G prepaid plan is Available for new activations only, am I qualified

currently I am a monthly plan customer with Koodo, and i think prepaid plan is good for me, not sure if I am qualified for this 159$/40G prepaid plan?phone number will be kept so how to define “new activation”? a new customer to Koodo, or a new pre-p

331

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