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Welcome to the Koodo Community

102,638 Topics
472,564 Replies
187,387 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|1 month ago

15730

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

438150

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

591230

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

T

TechnoguppyConnector

Other

Subscription only user needs support

Long story. I used to have Koodo as my mobility AND streaming service provided. I recently moved to Telus for my mobility needs and kept the Stream+ subscription with Koodo (it’s a better deal). I have activated Netflix, Apple. Disney, Amazon Prime

dkaConnector

Feeling Betrayed by Koodo’s Winback Offer

Hi Koodo Community,I wanted to share my experience and see if anyone else has faced something similar.A few weeks ago, I ported my number to Fido. Shortly after, Koodo’s Winback Team called me and offered a deal: I would get an additional $10 if I us

ryolahBeginner

Koodo Internet modem error rates

We were experiencing very persistent issues with our koodo internet connection since the spring thaw started here in Ottawa. Streaming would buffer or just stop, some pages failed to load unless we refreshed the browser. Generally, 1 of 5 requests ne

SherinBeginner

Unexpected Plan Price Increase Without Clear Notice

Hi, I need help with a billing issue. I originally took a plan that was around $38.42/month including tax, and I’ve been paying that for months.Recently my bill increased to $44.07 and now $51.98, and my account is showing the plan as $46.00, before

User312Beginner

I changed providers before my billing period began as I’m no longer with Koodo. But my bill doesn’t reflect that. Koodo Assist can’t find my old # to connect me to an agent. How convenient?!when will my bill be fixed so it shows a ‘zero’ balance?

MontaaOrganizer

I was late on my payment, and got cut off, last night I made my payment, so far I’ve reported my payment twice, and it said it would be reconnected within in an hour of restart, which didn’t happen. Then it said my data was blocked and wouldn’t let m

Ric_no_kBeginner

Changing Email address

Following the steps to change my email address and since I have 4 lines, I am prompted to choose a line. I choose the first one that was on the account and it goes to a blank screen with the spinning wheel of death. Does that with all the lines. used

NithiOrganizer

I am unable add my free perk

Hi,After I updated my plan I am unable to add my free perk which is unlimited long distance pack for 27 country.

KarenAnnBeginner

To add the Smart + bundle , I would need to wait till the first of next month to cancel Netflix and Prime from my cable provider?

liamkimBeginner

Not receiving confirmation email when selecting rollover data perk

I have been trying to add rollover data for my pick a perk on my account. It allows me to select it and confirm the changes and states that a confirmation email was sent but i have not received any email and I checked my junk mail as well. There ha

171

15 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

339 topics

Tips, Tricks & Troubleshooting

899 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1140 topics

Plans & Add-ons

1164 topics

Self Serve

483 topics

Prepaid

344 topics

Other

1037 topics

T

TechnoguppyConnector

Other

Subscription only user needs support

Long story. I used to have Koodo as my mobility AND streaming service provided. I recently moved to Telus for my mobility needs and kept the Stream+ subscription with Koodo (it’s a better deal). I have activated Netflix, Apple. Disney, Amazon Prime

dkaConnector

Feeling Betrayed by Koodo’s Winback Offer

Hi Koodo Community,I wanted to share my experience and see if anyone else has faced something similar.A few weeks ago, I ported my number to Fido. Shortly after, Koodo’s Winback Team called me and offered a deal: I would get an additional $10 if I us

ryolahBeginner

Koodo Internet modem error rates

We were experiencing very persistent issues with our koodo internet connection since the spring thaw started here in Ottawa. Streaming would buffer or just stop, some pages failed to load unless we refreshed the browser. Generally, 1 of 5 requests ne

SherinBeginner

Unexpected Plan Price Increase Without Clear Notice

Hi, I need help with a billing issue. I originally took a plan that was around $38.42/month including tax, and I’ve been paying that for months.Recently my bill increased to $44.07 and now $51.98, and my account is showing the plan as $46.00, before

User312Beginner

I changed providers before my billing period began as I’m no longer with Koodo. But my bill doesn’t reflect that. Koodo Assist can’t find my old # to connect me to an agent. How convenient?!when will my bill be fixed so it shows a ‘zero’ balance?

MontaaOrganizer

I was late on my payment, and got cut off, last night I made my payment, so far I’ve reported my payment twice, and it said it would be reconnected within in an hour of restart, which didn’t happen. Then it said my data was blocked and wouldn’t let m

Ric_no_kBeginner

Changing Email address

Following the steps to change my email address and since I have 4 lines, I am prompted to choose a line. I choose the first one that was on the account and it goes to a blank screen with the spinning wheel of death. Does that with all the lines. used

NithiOrganizer

I am unable add my free perk

Hi,After I updated my plan I am unable to add my free perk which is unlimited long distance pack for 27 country.

liamkimBeginner

Not receiving confirmation email when selecting rollover data perk

I have been trying to add rollover data for my pick a perk on my account. It allows me to select it and confirm the changes and states that a confirmation email was sent but i have not received any email and I checked my junk mail as well. There ha

171

15 hours ago

SamPattttConnector

Plans & Add-ons

Not being able to add perk

Hi, switched to Koodo and everything works great except the Pick my perk (5g boost). When I try to add it, it does nothing. Saw it’s maybe a common issue. What could I do to fix it?

6711

15 hours ago