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StacemonBeginner

WIFI dropped all the time

I have a Google 7 phone on Koodo and a Samsung phone on Telus. I understand Koodo uses the same towers as Telus. Why, when I am in downtown High River I can use my WIFI on my Samsung (Telus) phone and at the same time my Google phone has no WIFI access?

JEVandenbrouckeAdvisor

Tips, Tricks & Troubleshooting

Hotspot and RV with prepaid eSIM

I’m trying to figure out which equipment I would need in order to use a WiFi signal in my RV using a device such as a Hotspot which can use the Koodo prepaid eSIM : Why prepaid ? because we use the RV only 2 or 3 months a year and I don’t want to pay monthly fees for a SIM I don’t use, so it does seem to be the best choice for the SIM/eSIM. NOW the problem is in which hotspot device do I have to install this ? And how to generate a real wifi zone in the RV in order for the smartTV, iPADs etc. to see the WiFi network and be able to connect to it. I don’t want to use my iPhone 16 pro because I have already a eSIM in it and don’t want to swap. And mostly, the Personal Hotspot it generates is only to share a cellular signal. It is not creating a wifi network.

marketmartyBeginner

removal of add-on

there is no option on your site to remove the 1000 min international LD add-on.I did not request it, nor do I need it.

KotkojConnector

Tips, Tricks & Troubleshooting

Phone regularly looses connection to mobile network

I have a Galaxy S23 which has been great however i recently started having issues. It seems to have started with the latest version of Android update. I go to do a google serch or send a test and a nothing works everything sais to check my connection to mobile network. My phone shows i have service yet i cant do anything. I'm constantly restarting my phone or turning airplane Mode off than on which usually fixes it but not for long. I have reset my network settings which didn't change anything then i wiped my. Whole phone and started from scratch and again that hasn't fixed it. Its kind of frusterating i have googled trying to find a solution and no luck. I'm hoping someone here might have some suggestions.

91XR7Beginner

Plans & Add-ons

Easy Roam Travel Passes (Asia)

Hello,Planing on a trip and I’m wondering with the Easy roam travel pass (Asia) that’s good for 14days is it only good for the country you land or can you move around to other countriesFor example, few days in Hong Kong then off to China mainland. Would that be considered one pass or two? Hope that makes sense. Thank you

LinUserOrganizer

Tips, Tricks & Troubleshooting

IPhone 15 - System Services (Software Updates) using 93% of cell data

Have spent 2 hours with Apple and with 2 different Advisors over 2 days via telephone and they have made sure that my settings are fine. I never have Software update automatically but Cellular Data, System Services say Software Data is sucking up my data. Diagnostics indicate that my phone is in excellent shape. They made an appointment for me with the Genius Bar who I am sure will ask if I talked to Koodo. Apple says they don’t have any other callers having this issue. I blew through 500 MG of a 4 GB plan in less than 2 hours yesterday, Day 3 of this period. Last month, I barely made it under 4 GB. Normally, I use between 250 and 500 MB per month. Any suggestions? Thanks, Lin

mwu262Beginner

Billing & Payments

How to turn off Easy Roam / Roaming on Andorid

Hello,How does one turn off the Easy Roam / Roaming Feature on an Android Phone? I am currently travelling in Asia - Hong Kong & Shanghai.I’ve turned off Mobile Data function on my Samsung Phone but for some reason I cannot “turn off” Data Roaming button on my Samsung Phone so I am still seeing the R Signal on my mobile phone. Therefore, I’ve been charged a times for Easy Roam because it was “activated” Is this something I can turn off from my Koodo Self Service Porta;? Can someone please assist with this?

MozzarellaBeginner

Plans & Add-ons

Cannot add rollover data as a perk to new mobile plan

Hi, So I’ve been trying to change my mobile plan now and I’m noticing every time I try to, it shows up in the confirm screen without the rollover data perk being added. What can I do to change this? I have already tried emptying my cache, using a different browser or restarting my browser, nothing works.Please let me know if I need to speak to a rep.Thanks.

kupopiOrganizer

Issues Porting Number

I’ve added a line to my account and am now trying to port the number from Public Mobile. It asks to enter account number or IMEI number but it does not accept either one. It just tells me “Make sure to input correct number” and cannot proceed further. I’m not sure what the issue is but I know these numbers are correct.

Andrejko SamiBeginner

Billing & Payments

Hello, I recently received a letter stating I owe $9.75, but I already canceled my Koodo account when I left Canada. Could you please clarify what this charge is for, and how I can pay it online from Europe if it’s valid? the account was closed around in April Thank you for your help.

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JEVandenbrouckeAdvisor

Tips, Tricks & Troubleshooting

Hotspot and RV with prepaid eSIM

I’m trying to figure out which equipment I would need in order to use a WiFi signal in my RV using a device such as a Hotspot which can use the Koodo prepaid eSIM : Why prepaid ? because we use the RV only 2 or 3 months a year and I don’t want to pay monthly fees for a SIM I don’t use, so it does seem to be the best choice for the SIM/eSIM. NOW the problem is in which hotspot device do I have to install this ? And how to generate a real wifi zone in the RV in order for the smartTV, iPADs etc. to see the WiFi network and be able to connect to it. I don’t want to use my iPhone 16 pro because I have already a eSIM in it and don’t want to swap. And mostly, the Personal Hotspot it generates is only to share a cellular signal. It is not creating a wifi network.

marketmartyBeginner

removal of add-on

there is no option on your site to remove the 1000 min international LD add-on.I did not request it, nor do I need it.

KotkojConnector

Tips, Tricks & Troubleshooting

Phone regularly looses connection to mobile network

I have a Galaxy S23 which has been great however i recently started having issues. It seems to have started with the latest version of Android update. I go to do a google serch or send a test and a nothing works everything sais to check my connection to mobile network. My phone shows i have service yet i cant do anything. I'm constantly restarting my phone or turning airplane Mode off than on which usually fixes it but not for long. I have reset my network settings which didn't change anything then i wiped my. Whole phone and started from scratch and again that hasn't fixed it. Its kind of frusterating i have googled trying to find a solution and no luck. I'm hoping someone here might have some suggestions.

91XR7Beginner

Plans & Add-ons

Easy Roam Travel Passes (Asia)

Hello,Planing on a trip and I’m wondering with the Easy roam travel pass (Asia) that’s good for 14days is it only good for the country you land or can you move around to other countriesFor example, few days in Hong Kong then off to China mainland. Would that be considered one pass or two? Hope that makes sense. Thank you

LinUserOrganizer

Tips, Tricks & Troubleshooting

IPhone 15 - System Services (Software Updates) using 93% of cell data

Have spent 2 hours with Apple and with 2 different Advisors over 2 days via telephone and they have made sure that my settings are fine. I never have Software update automatically but Cellular Data, System Services say Software Data is sucking up my data. Diagnostics indicate that my phone is in excellent shape. They made an appointment for me with the Genius Bar who I am sure will ask if I talked to Koodo. Apple says they don’t have any other callers having this issue. I blew through 500 MG of a 4 GB plan in less than 2 hours yesterday, Day 3 of this period. Last month, I barely made it under 4 GB. Normally, I use between 250 and 500 MB per month. Any suggestions? Thanks, Lin

mwu262Beginner

Billing & Payments

How to turn off Easy Roam / Roaming on Andorid

Hello,How does one turn off the Easy Roam / Roaming Feature on an Android Phone? I am currently travelling in Asia - Hong Kong & Shanghai.I’ve turned off Mobile Data function on my Samsung Phone but for some reason I cannot “turn off” Data Roaming button on my Samsung Phone so I am still seeing the R Signal on my mobile phone. Therefore, I’ve been charged a times for Easy Roam because it was “activated” Is this something I can turn off from my Koodo Self Service Porta;? Can someone please assist with this?

MozzarellaBeginner

Plans & Add-ons

Cannot add rollover data as a perk to new mobile plan

Hi, So I’ve been trying to change my mobile plan now and I’m noticing every time I try to, it shows up in the confirm screen without the rollover data perk being added. What can I do to change this? I have already tried emptying my cache, using a different browser or restarting my browser, nothing works.Please let me know if I need to speak to a rep.Thanks.

kupopiOrganizer

Issues Porting Number

I’ve added a line to my account and am now trying to port the number from Public Mobile. It asks to enter account number or IMEI number but it does not accept either one. It just tells me “Make sure to input correct number” and cannot proceed further. I’m not sure what the issue is but I know these numbers are correct.

Andrejko SamiBeginner

Billing & Payments

Hello, I recently received a letter stating I owe $9.75, but I already canceled my Koodo account when I left Canada. Could you please clarify what this charge is for, and how I can pay it online from Europe if it’s valid? the account was closed around in April Thank you for your help.

EJWNazaConnector

Billing & Payments

How am I having random Int”l text charges? How do the numbers not exist?

I have extra charges on some of my phone bills. To numbers I don’t recall texting. In fact, when I tried to look the number up…I got “this is an invalid phone number” message. Each time.I would like some help figuring this out…because, I don’t care that these charges are small…I’m pretty sure I didn’t make them.I’m wondering if it has to do with another issue. And if so…I’m going to need some help.From an actual human.

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