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Welcome to the Koodo Community

102,951 Topics
474,032 Replies
188,168 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

24760

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

446810

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

598440

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

13 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

I

IlluministBeginner

Plans & Add-ons

Busuu fraud subscription charges

How do I get these fraudulent charges removed?

Leomartin6Beginner

Plan rate changed without consent or email received, deceiving.And no, a message in small prints at the bottom of a bill, that no one opens when everything’s normal, is not a viable noticeTerrible service.Thank you,

SK_26Beginner

KOODO Refer a friend doesn't work

It has become extremely frustrating to deal with the complete lack of proper assistance from Koodo’s customer service. Despite multiple attempts over several months, I have yet to receive a clear answer or any meaningful support regarding the missing

Porting in limbo, no help available

I have ported my number from Virgin to Koodoo more than 4 hours ago. I replied YES to the virgin message to initiate the Port and I have received a Welcome message from Koodoo as well. However, I can’t send or receive and calls or messages on my phon

OmairBeginner

Hello,I closed my account in December 2025, and I also received a confirmation call on December 15 in the afternoon confirming the closure. However, I am still receiving bills.I have tried contacting customer support multiple times, but I do not rece

Sierra drakeAdvisor

Last billing I set up automatic billing and it even confirmed it for me. Now this month, it didn’t take my payment so now I have a past due charge on my bill even though I took the steps to not have to worry about typing in all my banking information

GMJBeginner

Hi. Kodoo shut off our family data. Which is pretty wild considering we had no texts or emails regarding data shut off and now our services are shut off. If you want your money I’m going to need you to switch out data back on, considering my boyfrien

Katherine101Beginner

Issues with Iphone 17 Pro Max

I purchased a brand new iPhone 17 Pro Max and have experienced ongoing issues since receiving it. Over the course of 1.5 months, Koodo sent me two faulty devices before finally replacing it with a third phone. During that time, I was repeatedly direc

Oceanameera55Beginner

Billing & Payments

Change credit card on file

How do I change my credit card on file

acey3Beginner

Why doesn’t Koodo allow pre-authorized $10 discounts on credit card payments?

302

O

22 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

342 topics

Tips, Tricks & Troubleshooting

920 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1205 topics

Plans & Add-ons

1189 topics

Self Serve

503 topics

Prepaid

350 topics

Other

1063 topics

L

Leomartin6Beginner

Billing & Payments

Rate is up 8$

Plan rate changed without consent or email received, deceiving.And no, a message in small prints at the bottom of a bill, that no one opens when everything’s normal, is not a viable noticeTerrible service.Thank you,

SK_26Beginner

KOODO Refer a friend doesn't work

It has become extremely frustrating to deal with the complete lack of proper assistance from Koodo’s customer service. Despite multiple attempts over several months, I have yet to receive a clear answer or any meaningful support regarding the missing

Porting in limbo, no help available

I have ported my number from Virgin to Koodoo more than 4 hours ago. I replied YES to the virgin message to initiate the Port and I have received a Welcome message from Koodoo as well. However, I can’t send or receive and calls or messages on my phon

Sierra drakeAdvisor

Last billing I set up automatic billing and it even confirmed it for me. Now this month, it didn’t take my payment so now I have a past due charge on my bill even though I took the steps to not have to worry about typing in all my banking information

acey3Beginner

Why doesn’t Koodo allow pre-authorized $10 discounts on credit card payments?

MehakBeginner

i was tryinh to download my previous bill i click on download and iy says downloaded but I got nothing

I tried many times but It says downloaded but each time I got nothing to see

Pg3Beginner

why is pre-authorization payments billed a week before payment is due?!

Why does Koodo charge my card a week BEFORE payment is due? It’s ridiculous. I’ve cancelled my pre-authorization for this reason. I have separate cards for payments and I usually have to transfer money into said accounts, like every other pre-authori

TravelUser999Beginner

Billing & Payments

inadvertent roaming charge- $18??

I have an unexpected $18 roaming charge (“Easy Roam INTL”) on my latest bill. The only possible explanation I can think of is this: while at the Lisbon airport before boarding my flight back to Canada, I removed the travel SIM card I had been using (

Leslie FelandBeginner

Other

customer service

I am trying to contact customer service to schedule a callback regarding my internet. It has been dropping soon after resetting and after speaking with a rep it was good for a few hours but is doing it again. There is no place to schedule a call back

Deanna90Beginner

I switched from public mobile to koodoo my plan was $45 and I was able to keep that plan however today I get my bill and koodoo switched my plan to the $55 plan that I dont need or want and now i cant get ahold of a representative to fix it

385

D

1 day ago