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Welcome to the Koodo Community

103,414 Topics
476,382 Replies
189,290 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|5 months ago

41020

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

460830

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

608100

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

J

JakespinnyBeginner

Other

phone plan is changed but I never changed my plan

I just received notice of my bill and it is now a new plan for more money. I did not change my plan and I do not need it changed. Can not find phone number to actually speak to a person. Need to speak to a person or I will have to go with another c

VirginieBBeginner

Why charged on a cancelled account?

Hi,I switched from Monthly to Prepaid in May this year. Now I’m getting this on my former Monthly Account:Jul 17 - Aug 16Balance forward from your last bill .............................................. $7.00 What si that for?

142

37 minutes ago

F

FunnybunnyBeginner

Tips, Tricks & Troubleshooting

over daya use

Don’t know why the past 3 months only my data is getting all used up and phone paused

BfiddyBeginner

Koodo Assist was dumber way to get help.

Koodo Assist was such a disappointment. My data ran out, I couldn't top up at all. I tried to call customer support but it kept sending me back to the useless Koodo Assist. After wasting a hour trying Koodo Assist, I then had to drive across town to

L4nCoach

Its getting really annoying how difficult it is to change a perk. Please help as nobody yet has still changed my perk. Its to a point where changing service providers is the answer.

nf008Beginner

Hi,A few questions here. I am going to travel to Asia for 42 days, is Global Easy Roam 30 Day Pass suitable? and for the remaining 12days, can i add another 14 day pass when i am in Asia?My purpose is to receive a few calls from Canada, do i actuall

251

13 hours ago

C

CasperthewestiAmbassador

Billing & Payments

Remove false roaming charges please

Hello,Could someone please flag a Koodo rep to remove the roaming charges.My son was recently travelling in Vancouver to Whistler. He was charged $16 on July 4. Could you please remove these roaming charges. The last 2 digits of his phone number is 0

anhbananaBeginner

Changed prepaid phone number, however, phone number is not activated

I changed my prepaid phone number today to a new number (still prepaid). Restarted my iPhone immediately after updating my number. It’s been a couple hours and my new number is still not activated. I’ve tried restarting several times, even left it of

mkmaOrganizer

Inaccurate billing charge with easy roam

Hello,I have been inappropriately charged for a US roaming package, please remove from my most recent bill.Thank you,Marisa

382

1 day ago

T

Tm32973Beginner

Tips, Tricks & Troubleshooting

S24 Wi-Fi Calling Registration Error: Number does not match records

I am trying to enable VoLTE/Wi-Fi calling on my Galaxy S24, but the portal gives me the error message that my number doesn't match records. Can a rep please pull up my line and reset my backend VoLTE Access add-on?

475

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

337 topics

Tips, Tricks & Troubleshooting

919 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1114 topics

Plans & Add-ons

1135 topics

Self Serve

483 topics

Prepaid

354 topics

Other

1044 topics

J

JakespinnyBeginner

Other

phone plan is changed but I never changed my plan

I just received notice of my bill and it is now a new plan for more money. I did not change my plan and I do not need it changed. Can not find phone number to actually speak to a person. Need to speak to a person or I will have to go with another c

VirginieBBeginner

Why charged on a cancelled account?

Hi,I switched from Monthly to Prepaid in May this year. Now I’m getting this on my former Monthly Account:Jul 17 - Aug 16Balance forward from your last bill .............................................. $7.00 What si that for?

142

37 minutes ago

F

FunnybunnyBeginner

Tips, Tricks & Troubleshooting

over daya use

Don’t know why the past 3 months only my data is getting all used up and phone paused

L4nCoach

Its getting really annoying how difficult it is to change a perk. Please help as nobody yet has still changed my perk. Its to a point where changing service providers is the answer.

anhbananaBeginner

Changed prepaid phone number, however, phone number is not activated

I changed my prepaid phone number today to a new number (still prepaid). Restarted my iPhone immediately after updating my number. It’s been a couple hours and my new number is still not activated. I’ve tried restarting several times, even left it of

mkmaOrganizer

Inaccurate billing charge with easy roam

Hello,I have been inappropriately charged for a US roaming package, please remove from my most recent bill.Thank you,Marisa

382

1 day ago

T

Tm32973Beginner

Tips, Tricks & Troubleshooting

S24 Wi-Fi Calling Registration Error: Number does not match records

I am trying to enable VoLTE/Wi-Fi calling on my Galaxy S24, but the portal gives me the error message that my number doesn't match records. Can a rep please pull up my line and reset my backend VoLTE Access add-on?

StephenROrganizer

What happened to my chat record?

I was misinformed that a price increase did not apply to me. The increase was added to my account and I took it up with a chat rep. After sending an irrelevant reply, they apologized for the error and offered to apply a one month credit of the incr

SummerSunAmbassador

2 Numbers same phone ; would like to move my second line ( esim2 ) to a BYOD device ; my other cellular phone.

I have 2 lines on my Phone. The primary which receives hundreds of spoofed calls, and the secondary number ( esim2 ). I have a free cellular phone hanging around. I would like to move the secondary esim2 number over to my android phone.Is this possib

KatyaBeginner

I can't pay my bill, as I don't have Canadian card anymore!!!

253

1 day ago