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26 minutes ago

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shmericaBeginner

my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

734

1

15101115canadaincBeginner

Lifetime warranty valid?

Hi folks,Looking at buying the CPO iPhone 15 (128GB) and paying outright. I'm not planning to take a Koodo plan — I'd put it on Public Mobile instead.Before I order, a few things I need confirmed:Is the Limited Lifetime Warranty still fully valid if

402

asked in Tips, Tricks & Troubleshooting

Mashur9282Connector

ESim Recovery to use on NEW device without option of email/phone verification

I saw this post where the person was suggested to go through the eSim recovery process in Self Serve. I tried that, but am stuck on a screen that says Get verification code Before we start the transfer, we need to confirm your identity. We’ll send y

315

3 hours ago

R

Retired_bucket listConnector

consecutive travel plans

I am going to Ireland for 6 weeks. Can I use 30 day and 15 day europe travel passes consecutively to get 45 day coverage?

377

3 hours ago

I

ihavequestionsBeginner

Can I use satellite texting on the S25?

Does koodo support satellite texting in the Samsung phones that have the ability? Just want to confirm before i buy one. Thanks!

704

LullubelleBeginner

How do I transfer an e-sim after losing my phone?

I lost my phone and the online chat-bot tells me to buy a new sim card, but I never had a physical card and the old phone I plan to use allows e-sims too. How do I set this up? I can not find a QR code with my e-sim on it anywhere in self-serve, and

1054

SkyarxhBeginner

Extremely frustrating experience with koodo assist

Extremely frustrating experience! I couldn’t log into my Koodo account, and Koodo Assist kept asking for my phone number and postal code, saying they didn’t match. Despite repeatedly requesting a live representative, I was stuck in an endless loop wi

756

asked in Billing & Payments

4 hours ago

T

TerrCallBeginner

One bill. One payment.

I have Koodo Mobile, Internet, and Streaming services. How do I get all these services on monthly one bill, and one full monthly payment. As of right now, I'm paying for everything on separate days of the month.

928

4 hours ago

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S

shmericaBeginner

my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

734

1

15101115canadaincBeginner

Lifetime warranty valid?

Hi folks,Looking at buying the CPO iPhone 15 (128GB) and paying outright. I'm not planning to take a Koodo plan — I'd put it on Public Mobile instead.Before I order, a few things I need confirmed:Is the Limited Lifetime Warranty still fully valid if

402

asked in Tips, Tricks & Troubleshooting

Mashur9282Connector

ESim Recovery to use on NEW device without option of email/phone verification

I saw this post where the person was suggested to go through the eSim recovery process in Self Serve. I tried that, but am stuck on a screen that says Get verification code Before we start the transfer, we need to confirm your identity. We’ll send y

315

3 hours ago

R

Retired_bucket listConnector

Extremely frustrating experience with koodo assist

consecutive travel plans

I am going to Ireland for 6 weeks. Can I use 30 day and 15 day europe travel passes consecutively to get 45 day coverage?

377

SkyarxhBeginner

Extremely frustrating experience! I couldn’t log into my Koodo account, and Koodo Assist kept asking for my phone number and postal code, saying they didn’t match. Despite repeatedly requesting a live representative, I was stuck in an endless loop wi

756

asked in Billing & Payments

4 hours ago

T

TerrCallBeginner

One bill. One payment.

I have Koodo Mobile, Internet, and Streaming services. How do I get all these services on monthly one bill, and one full monthly payment. As of right now, I'm paying for everything on separate days of the month.

928

OptimizerConnector

Switching from Prepaid to Postpaid before traveling, then back to Prepaid after returning

Greetings Koodo experts! I'm currently on a Koodo prepaid plan. I want to switch to postpaid for 1-2 months so I can use my phone while on a 3-week trip outside North America. When I return to Canada. I like to switch back to a prepaid plan. Is there

17613

G

5 hours ago

A

Andrew QuinnConnector