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Welcome to the Koodo Community

103,239 Topics
475,530 Replies
188,875 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|4 months ago

34070

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

455060

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

604490

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

O

OlekCoach

Purchases & Returns

Issue with 14-Day Europe Travel Pass

I cannot buy 14-Day Europe Travel. The website shows “This page isn't loading right now” message.Please fix this.

Cici1216Organizer

cancel my account early

I asked cancel my account after 24 this month, but it be stoped today.I need to reopen it until 25

HartmannBeginner

Daughter taking over phone plan

Hello- My daughter wants to take over her phone line, I still have another line with my account. How does this work, has anyone gone through this before?

CharhottieBeginner

Is the CAT S22 Flip phone compatible with Koodo mobile netweork?

I am planning on upgrading my old flip phone, and I want the new phone to have WhatsApp and Youtube or Youtube Music on it. I found that the CAT S22 Flip phone runs the App Store, so I can download both of these apps. Is the CAT S22 Flip phone compat

hihelloConnector

It’s the same for me. Every time I try to reach a rep, it automatically goes to: “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” It

QuercusAlba42Beginner

Tips, Tricks & Troubleshooting

Unable to connect while roaming in U.S.

Crossed into U.S. and system connected automatically. Connection dropped some time later and have now been 4 days without phone or message capability. Have U.S. / Canada coverage and a Samsung Galaxy AO 5s phone which I’ve used down here as recently

Khaled al-agiBeginner

Billing & Payments

I want to add the connection to Qatar

334

1 day ago

K

Khaled al-agiBeginner

Plans & Add-ons

I want to add the connection to Qatar

181

1 day ago

S

ScottSangersConnector

Other

Switch From Public Never received esim notifcation. Now have no service

Did the upgrade offer from Public to Koodo. I never received an esim notification. I have no QR code to scan either. I now have no cell phone service at all. I Tried using koodo assist chat and got nowhere. For a brand new customer to Koodo t

Saul00008555544Beginner

Billing & Payments

How to check my remaining balance

I switched my account from koodo to telus but I was not given the plan that I was supposed to get due to some miscommunication so I had to close my account from telus which deactivated my number now I'm in india and want to know how much I owe and I'

586

D

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

336 topics

Tips, Tricks & Troubleshooting

912 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1125 topics

Plans & Add-ons

1133 topics

Self Serve

483 topics

Prepaid

348 topics

Other

1053 topics

Q

QuercusAlba42Beginner

Tips, Tricks & Troubleshooting

Unable to connect while roaming in U.S.

Crossed into U.S. and system connected automatically. Connection dropped some time later and have now been 4 days without phone or message capability. Have U.S. / Canada coverage and a Samsung Galaxy AO 5s phone which I’ve used down here as recently

ScottSangersConnector

Other

Switch From Public Never received esim notifcation. Now have no service

Did the upgrade offer from Public to Koodo. I never received an esim notification. I have no QR code to scan either. I now have no cell phone service at all. I Tried using koodo assist chat and got nowhere. For a brand new customer to Koodo t

Saul00008555544Beginner

Billing & Payments

How to check my remaining balance

I switched my account from koodo to telus but I was not given the plan that I was supposed to get due to some miscommunication so I had to close my account from telus which deactivated my number now I'm in india and want to know how much I owe and I'

Robert HicksBeginner

I made a deposit off $77.94 on April 4th for internet service, was suppose to be returned to me, on credit cards withing 30 days, it was never returned and it seems impossible to get a answer when I will reveive it…

Manro22Beginner

order confirmation or tracking

Ordered and paid for mail.No order confirmation by e-mail or tracking#

ReveriebeeAdvocate

Not allowed to buy an Iphone from koodomobile website?

I’m trying to buy an Iphone 17e on the Koodo website and it will not let me. The problem appears to be my address. The site tell me address the phone will be shipped to must match my credit card’s billing address. It does. Identically. It matches. I

timearcadeBeginner

My account has been locked for about a week now after too many failed attempts. I’ve waited an hour after it got locked AND I’ve reset my password twice and I still can’t get into my account. I need to get into my account to update my payment informa

jjsBeginner

How do I activate the two week US Roaming plan?

I have tried to activate it 4 times. I get told I paid for more data. I am being charged daily rates which are exorbitant. I received a message that it was fixed, but it isn’t.Help!

crerarlowenConnector

Tips, Tricks & Troubleshooting

New eSim monthly account connecting to old eSim Prepaid Account

I have been travelling, and Koodo Does NOT work here. I had a prepaid account with an eSIM. I got someone in Canada to purchase a couple Vouchers for me, but I cannot log into the Self Serve because it needs to send an authorization code to my pho

ChadikBeginner

Rogers Tech did not find cable

rogers tech came to our store and did not find the cable to connect the modem , so not sure what we can do with this modem , prob will cancel it

444

5 days ago