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Will the new Samsung S21, S21+ and S21 Ultra be available at Koodo?

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Chris Koodo

started this topic

What is Call Control?

Call Control is a free and optional feature that lets you filter your incoming calls and helps reduce those unwanted spam calls no one likes...

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15

Ranjan Koodo

started this topic

New to the Community? Here are some tips!

Welcome to our awesome community! Here are five quick tips to help you get the most out of this place. 1. Search before you start a new top...

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Unanswered Posts

Most Recent Conversations

account login issue

Somehow when i tried to create an account to activate my account - it says that the email was registered to another person and now they are contacting that person before they can create the account - well that account is me and the password etc are the same - how do i fix this?

Cannot change rate plan

Hi,Tried using self serve to change rate plan to the $45 tab plus 5gb plan but when I go to the screen it just loads and loads then eventually fails. I don't see any rate plans on the page, just a loading skeleton.I upgraded my phone back in November, got the 2gb + 2gb plan and found today that I ac...

Plans & Add-ons

caller ID change request

I have my old business name coming up as the caller id when I call people.Can anyone tell me how to change it back to my own name? Thank you in advance.

Order Status

Hi, i ordered a Samsung galaxy A71 on Feb 26th got an email with my order number on the same day, i checked the order number on the next day said my order was approved, contacted the webstore and asked if it was shipped yet and they said it was shipped, but when i checked the order number still say...

payment problem

My payment for my bill was due on march 1 but you for some reason you guys took money out of my account one feb 19 my total payment due for the 1. then placed it back into my account but i didn’t have the exact amount into my account so my bank account was charged money. so i feel as if you guys ow...

Switching number from prepaid to monthly

I’ve been a prepaid customer for a while and made the switch to monthly bills. I went to transfer my old prepaid number to my new monthly plan and it came up with an error. Has anyone else had this problem.

network issue Mary Hill Bypass,

I’ve noticed in the last month or so, there is a stretch along the Mary Hill Bypass, in Port Coquitlam that my phone will cut out. It has done this several times. Does anyone know the reason for this and how long this might last ? Cheers

Canceling old service

Hello, I just changed my service to koodo from bell today. My phone and everything is working fine. I just wanted to check and see if I still need to cancel anything with bell or just wait for my final bill from them in the mail?Thanks

Invalid Billing

I think this month's charge is wrong. I have an unlimited call plan, but it was charged because the fare was overloaded. I called you because of the inconvenient system, but I can't solve it because only the automatic response and AI are connected and not connected to the staff. I'm so disappointed...

Can't transfer my number from Public (no longer have service after attempt)

Just got a Koodo sim and submitted a number transfer request (mobile services > manage your phone number). It seems to have failed, reloading that page kept erroring and now says “You can’t change your number at this time. This subscriber is cancelled.” However on some pages of the website I’m se...

Articles by Koodo

Official posts on behalf of Koodo

Articles by Koodo

18 topics ({n} new)
24 Replies ({n} new)

Mobile Masters

Mobile Masters

Mobile Masters

1 topic ({n} new)
0 Replies ({n} new)

Services

Services

Guidelines

2 topics ({n} new)
2 Replies ({n} new)

Billing

633 topics ({n} new)
2519 Replies ({n} new)

Plans & Add-ons

574 topics ({n} new)
2377 Replies ({n} new)

Web Store

118 topics ({n} new)
665 Replies ({n} new)

Self Serve

496 topics ({n} new)
2223 Replies ({n} new)

Tab

122 topics ({n} new)
505 Replies ({n} new)

Prepaid

127 topics ({n} new)
544 Replies ({n} new)

Other

843 topics ({n} new)
3638 Replies ({n} new)

Phones

Services

iPhone

442 topics ({n} new)
1849 Replies ({n} new)

Android

1864 topics ({n} new)
8404 Replies ({n} new)

Windows

189 topics ({n} new)
848 Replies ({n} new)

BlackBerry

599 topics ({n} new)
2507 Replies ({n} new)

Wireless Home Phone

Wireless Home Phone

WHP

90 topics ({n} new)
309 Replies ({n} new)

Ideation

Ideation

Ideas

43 topics ({n} new)
150 Replies ({n} new)

Unanswered Posts

caller ID change request

I have my old business name coming up as the caller id when I call people.Can anyone tell me how to change it back to my own name? Thank you in advance.

Order Status

Hi, i ordered a Samsung galaxy A71 on Feb 26th got an email with my order number on the same day, i checked the order number on the next day said my order was approved, contacted the webstore and asked if it was shipped yet and they said it was shipped, but when i checked the order number still say...

Invalid Billing

I think this month's charge is wrong. I have an unlimited call plan, but it was charged because the fare was overloaded. I called you because of the inconvenient system, but I can't solve it because only the automatic response and AI are connected and not connected to the staff. I'm so disappointed...

Can't transfer my number from Public (no longer have service after attempt)

Just got a Koodo sim and submitted a number transfer request (mobile services > manage your phone number). It seems to have failed, reloading that page kept erroring and now says “You can’t change your number at this time. This subscriber is cancelled.” However on some pages of the website I’m se...

External mic not working - Motorola One Hyper

My external mic (I think?) is suddenly no longer working. There is no sound when I try to play music or videos, I cannot hear anyone when I make or receive a phone call. However, there is sound when I receive a notification, a ring tone, or when I put a call on speaker phone. Is there a fix to this?...

blocking “no caller id”

Hopefully someone can help me out, My daughter has a pay as you go plan through koodo. Looks like some creep keeps trying to get in touch with his ex through this number. Both my wife and I have told this person that he’s got the wrong number (voice and text) but he keeps calling. We blocked his num...

Volte recorded message

EVERY time I go to make a phone call I first have to listen to the entire prerecorded message telling me to upgrade to the VOLTE network so I don’t experience service interruptions when there is a system upgrade March 16th. I did switch my phone to VOLTE in settings as directed several days ago, hop...

Cant change rate plan

Hi There, I am trying to change my plan but the available plans are don't load. t's been like this for 2 weeks.

Plans & Add-ons

overcharged bill

The new bill over charges me $5 which is said to be an add-on service charge. I did not book any new service from Koodo recently. My $24/month Koodo service charge already includes a $5/month add-on data service charge. My original Kood service charge was $19/month before I added 1G/month data servi...

Voicemail Fail to answer

Quite often my voicemail fails to answer. It happens when I lose service on the cell phone. When I attempt to access vm from a land line there is dead space for quite some time then it becomes a busy signal. In the past I would get dead space when the network could not reach my cellphone but the vm...

Plans & Add-ons

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