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Welcome to the Koodo Community

103,804 Topics
478,280 Replies
190,097 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

56660

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

472610

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

617390

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

L

LaurenP

Billing & Payments

$55 100GB UL Can US Min SFD (5G, P2P)

With this plan, there is a charge on my bill for 3 days of roaming - Easyroam @ $16 per day. This site in the help pages shows that there should be zero charge for that. The billing link to “ask us to review a charge” is broken and does nothing.Wha

181

MarryConnector

Enable Wifi calling on my account

I would like to enable Wifi calling but i don’t see the addon on my acccount. I read the post from someone and looks like its has to be approved first by Koodo. I am wondering how I can get the approval?

598

M

9 hours ago

B

Betty GarbuttBeginner

Billing & Payments

cancellation of pre authorized payment

My pre authorized payment was cancelled Sept. 18 and it was not done my me. This is the second time I have had a problem with the payment. Why is this happening?

333

11 hours ago

W

wlomazziConnector

Billing & Payments

Pre-authorized payment removed twice without authorization

On September 17, 2026, I received an email stating that pre-authorized payment was removed from my account. I did not request this change and did not authorize its removal.My automatic payment was processed normally on September 14, 2026, just days b

25829

I paid full in my last billing cycle. I decided to switch from different network provider because every month my bills are going up. In fact, I am not using much of my data. I paid my balances. If there’s few days from the cycle, this should prorated

10314

11 hours ago

C

CoralbBeginner

Billing & Payments

I want this representative to be recognized

I spoke with EDWIN on September 18th at roughly 2:08pm to 2:15pm. I was transferred from customer service. He said he was in the bill payments/payment arrangement department. He needs to be recognized for his excellent customer service skills. His to

222

12 hours ago

L

LexxgottiiConnector

Self Serve

didnt receive esim qr code

I tried to transfer my esim to my other phone it's a Samsung note20 ultra it didn't prompt my phone when I transferred esim I didn't get a QR code either

7414

CassieKBeginner

Experiencing the same issue

This happened to me too today (Sept. 18). I got an email saying my pre-authorized debit was removed, but I definitely did not remove it.There were enough funds in the account, my debit card isn’t expired, and my pre-authorized payment actually came o

625

15 hours ago

S

Sharon SchalerCoach

Billing & Payments

Billing Set as Pre-Authorized

I have pre-authorized billing setup and have not changed it, or cancelled it. Yet I received an email saying that I had cancelled it, I DID NOT cancel the pre-authorized setup. I have reset up pre-authorized again, but want to know how it got cancel

442

JaniceLBeginner

I can’t access to my Amazon prime even I’m on my stream+ subscription. I have already activated them since I switched to Koodo. It happened since last month.

263

D

18 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

941 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1137 topics

Plans & Add-ons

1171 topics

Self Serve

492 topics

Prepaid

351 topics

Other

1070 topics

L

LaurenP

Billing & Payments

$55 100GB UL Can US Min SFD (5G, P2P)

With this plan, there is a charge on my bill for 3 days of roaming - Easyroam @ $16 per day. This site in the help pages shows that there should be zero charge for that. The billing link to “ask us to review a charge” is broken and does nothing.Wha

181

MarryConnector

Enable Wifi calling on my account

I would like to enable Wifi calling but i don’t see the addon on my acccount. I read the post from someone and looks like its has to be approved first by Koodo. I am wondering how I can get the approval?

598

M

9 hours ago

B

Betty GarbuttBeginner

Billing & Payments

cancellation of pre authorized payment

My pre authorized payment was cancelled Sept. 18 and it was not done my me. This is the second time I have had a problem with the payment. Why is this happening?

333

11 hours ago

W

wlomazziConnector

Billing & Payments

Pre-authorized payment removed twice without authorization

On September 17, 2026, I received an email stating that pre-authorized payment was removed from my account. I did not request this change and did not authorize its removal.My automatic payment was processed normally on September 14, 2026, just days b

25829

I paid full in my last billing cycle. I decided to switch from different network provider because every month my bills are going up. In fact, I am not using much of my data. I paid my balances. If there’s few days from the cycle, this should prorated

10314

11 hours ago

L

LexxgottiiConnector

Self Serve

didnt receive esim qr code

I tried to transfer my esim to my other phone it's a Samsung note20 ultra it didn't prompt my phone when I transferred esim I didn't get a QR code either

7414

Sharon SchalerCoach

Billing Set as Pre-Authorized

I have pre-authorized billing setup and have not changed it, or cancelled it. Yet I received an email saying that I had cancelled it, I DID NOT cancel the pre-authorized setup. I have reset up pre-authorized again, but want to know how it got cancel

442

JaniceLBeginner

I can’t access to my Amazon prime even I’m on my stream+ subscription. I have already activated them since I switched to Koodo. It happened since last month.

263

Sienna PConnector

Never received QR code for esim

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

8611