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Welcome to the Koodo Community

102,257 Topics
470,710 Replies
186,517 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo

Forum|Forum|27 days ago

6970

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

429850

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

584480

Support Articles

New to Koodo

13 Articles

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4 Articles

Device & Phone Support

15 Articles

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17 Articles

Privacy, Security and Fraud

5 Articles

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4 Articles

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Help others

Da9Beginner

Billing & Payments

10 CAD charge on last bill - cancelled automatic payments

I cancelled my account this weekend - one day before my billing period that I already paid for ended. Now I receveived my bill which includes a 10$ fee for “Cancelled: Pre-Auth Pay Disc” - so instead of getting one day of not using what I already pai

robmorConnector

Billing & Payments

my sordid koodo experiences

i switched from rogers to koodo about 3 years ago after I moved to a fairly remote location on the bruce penninsula. The rogers service was untenable on my iphone and my wife had better (though still real spotty ) results on koodo with her android p

ShriniBeginner

Billing & Payments

billing dispute

Billing issues my bill should come 77 every month after including tax which is committed by sales person but deducting from my account 103 cad,

Clint MeyersBeginner

Billing & Payments

Dispute Roaming Charge

I was out of the country for 3 weeks and had my Koodo Sim turned off. When I returned to Canada I was charged $18.00 for one minute! How do I dispute this charge? I expect is was the one minute when I was turning off my Koodo Sim.

JustAskingHereConnector

Billing & Payments

Statement notifications

How can I set up alert/notification via text or email when my monthly statement is ready to be viewed?

Justinamaj2025Beginner

Billing & Payments

being charged formsomethingni dont want

Gown do I stop being charged for Microsoft store I never wanted this

HarbourhopperBeginner

Plans & Add-ons

Easy Roam - clarification re usage

In the description for Easy Roam 7 Day Pass, under the heading“Data” it states: “Only pay for days you roam. Don't need Easy Roam tomorrow? Turn data roaming off in your settings”Could you please confirm - does this mean that, for example, if I activ

ChelsPc0430Beginner

im wondering if anyone would know why or whats happening with my services if they said on tuesday afternoon i would have wifi and the modem and router were delivered. I set them up proper and the lights are all green but when connecting a device it s

Bella3912Beginner

Billing & Payments

Switching to monthly payment wih new phone and same phone number

I am switching my daughters Koodoo phone from prepaid to monthly bill as I got her a phone with a plan instead through Koodoo as well. When I set up for the phone and monthly bill it asked if I was brining her own number I said yes, does it just do i

DionnednbBeginner

Billing & Payments

billing requesting a call back

I would like to speak with a representative from the billing department in regards to my bill. Pls contact me at ***89 ***edited by moderator → removed personal information

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

341 topics

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

915 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1208 topics

Plans & Add-ons

Plans & Add-ons

1132 topics

Self Serve

487 topics

Prepaid

352 topics

Other

1041 topics

Da9Beginner

Billing & Payments

10 CAD charge on last bill - cancelled automatic payments

I cancelled my account this weekend - one day before my billing period that I already paid for ended. Now I receveived my bill which includes a 10$ fee for “Cancelled: Pre-Auth Pay Disc” - so instead of getting one day of not using what I already pai

robmorConnector

Billing & Payments

my sordid koodo experiences

i switched from rogers to koodo about 3 years ago after I moved to a fairly remote location on the bruce penninsula. The rogers service was untenable on my iphone and my wife had better (though still real spotty ) results on koodo with her android p

ShriniBeginner

Billing & Payments

billing dispute

Billing issues my bill should come 77 every month after including tax which is committed by sales person but deducting from my account 103 cad,

Clint MeyersBeginner

Billing & Payments

Dispute Roaming Charge

I was out of the country for 3 weeks and had my Koodo Sim turned off. When I returned to Canada I was charged $18.00 for one minute! How do I dispute this charge? I expect is was the one minute when I was turning off my Koodo Sim.

JustAskingHereConnector

Billing & Payments

Statement notifications

How can I set up alert/notification via text or email when my monthly statement is ready to be viewed?

HarbourhopperBeginner

Plans & Add-ons

Easy Roam - clarification re usage

In the description for Easy Roam 7 Day Pass, under the heading“Data” it states: “Only pay for days you roam. Don't need Easy Roam tomorrow? Turn data roaming off in your settings”Could you please confirm - does this mean that, for example, if I activ

ChelsPc0430Beginner

im wondering if anyone would know why or whats happening with my services if they said on tuesday afternoon i would have wifi and the modem and router were delivered. I set them up proper and the lights are all green but when connecting a device it s

Bella3912Beginner

Billing & Payments

Switching to monthly payment wih new phone and same phone number

I am switching my daughters Koodoo phone from prepaid to monthly bill as I got her a phone with a plan instead through Koodoo as well. When I set up for the phone and monthly bill it asked if I was brining her own number I said yes, does it just do i

DionnednbBeginner

Billing & Payments

billing requesting a call back

I would like to speak with a representative from the billing department in regards to my bill. Pls contact me at ***89 ***edited by moderator → removed personal information

DestinetBeginner

Plans & Add-ons

unable to add perks

I'm unable to add 5g boosts to my perks. It says an email was sent with confirmation but nothing and if I return 5g boosts is not selected.

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