Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

8 months ago

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Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

4 years ago

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MemawshannyBeginner

asked in Billing & Payments

cancel stream plus

No button to cancel stream plus.

20

M

1 hour ago

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BluWolfyAmbassador

asked in Billing & Payments

Removing Child Line From Account

I would like to remove a couple of lines from my account. They belong to my children, and now they grown up and I thinks its time they pay for their own phones.Does anyone have experience with this and able to give me some insight on what to do?Thank

204

M

3 hours ago

S

sherriuAdvisor

posted in Billing & Payments

Stream+

How do I cancel my streaming subscription

5914

S

3 hours ago

W

whitehorse1963Beginner

asked in Plans & Add-ons

cancel a stream+ subscription when you don't have a koodo phone?

I no longer have a phone through Koodo but have an active stream+ subscription that I want to cancel. I log into Self Serve, open Manage Subscriptions, but now cancel option is offered. What do I do?

616

D

4 hours ago

W

werpinaBeginner

asked in Plans & Add-ons

Subscription Cancellation for Streaming Service

Hello everyone, I just cancelled Koodo as my provider, but I was not able to cancel the subscription for the streaming bundle, which is the basic plan only. I tried checking my streaming app to see if I could remove Koodo, but the note just said "con

153

4 hours ago

A

AJRehmanConnector

asked in Tips, Tricks & Troubleshooting

WIFI Calling Issue - The Number Entered Doesn't match or records.

Hello, I have a Samsung Galaxy S25 Ultra. I have a postpaid account and moved to a place that has no signal in the basement (Where i work) and when i try to set up wifi calling I get the above message: The Number Entered Doesn't match or records.

538

A

5 hours ago

A

aislingmccabeConnector

asked in Billing & Payments

Billing issues

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges

678

6 hours ago

P

p1ldob04Beginner

asked in Other

Someone called me saying they missed a call from me when I never called

I was wondering what would cause this to happen… I received a call from someone that showed the same area code I have my phone from and the first three digits of our phone number was the same for location. Lady advised who I was. I only gave my first

184

anikarBeginner

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even t

857

KinukoConnector

[ARGENT]How to transfer eSIM to new device. Need QR code

Hi, I just transferred my number to Koodo, and the transfer is complete. But my Koodo eSIM was never installed on my iPhone. I accidentally dismissed the eSIM setup notification.I tried to recover my eSIM in Self Serve, but I couldn't get the verific

5213

K

12 hours ago

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M

MemawshannyBeginner

asked in Billing & Payments

cancel stream plus

No button to cancel stream plus.

20

M

1 hour ago

B

BluWolfyAmbassador

asked in Billing & Payments

Removing Child Line From Account

I would like to remove a couple of lines from my account. They belong to my children, and now they grown up and I thinks its time they pay for their own phones.Does anyone have experience with this and able to give me some insight on what to do?Thank

204

M

3 hours ago

W

whitehorse1963Beginner

asked in Plans & Add-ons

cancel a stream+ subscription when you don't have a koodo phone?

I no longer have a phone through Koodo but have an active stream+ subscription that I want to cancel. I log into Self Serve, open Manage Subscriptions, but now cancel option is offered. What do I do?

616

D

4 hours ago

W

werpinaBeginner

asked in Plans & Add-ons

Subscription Cancellation for Streaming Service

Hello everyone, I just cancelled Koodo as my provider, but I was not able to cancel the subscription for the streaming bundle, which is the basic plan only. I tried checking my streaming app to see if I could remove Koodo, but the note just said "con

153

4 hours ago

A

aislingmccabeConnector

asked in Billing & Payments

Billing issues

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges

678

6 hours ago

P

p1ldob04Beginner

asked in Other

Someone called me saying they missed a call from me when I never called

I was wondering what would cause this to happen… I received a call from someone that showed the same area code I have my phone from and the first three digits of our phone number was the same for location. Lady advised who I was. I only gave my first

184

anikarBeginner

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even t

857

KinukoConnector

[ARGENT]How to transfer eSIM to new device. Need QR code

Hi, I just transferred my number to Koodo, and the transfer is complete. But my Koodo eSIM was never installed on my iPhone. I accidentally dismissed the eSIM setup notification.I tried to recover my eSIM in Self Serve, but I couldn't get the verific

5213

K

12 hours ago

W

werpinaBeginner

asked in Billing & Payments

Billing

I paid my bills yesterday, and it now reflects on my account that I have a $0.00 balance, but I received an email stating that my payment was declined. I do not understand. Adding an additional $80.00 because of NSF to the next billing cycle is ridic

525

M

1 day ago

S

Saman ChConnector

asked in Tips, Tricks & Troubleshooting

Poor internet service in Coquitlam

For the past few days, the quality of Kodoo’s mobile internet has been equal to the Chernobyl disaster. it practically doesn’t work anywhere in Coquitlam, BC.A few days ago, I was at the library, and the connection was so terrible that I couldn’t eve

528

M

1 day ago

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