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Welcome to the Koodo Community

103,717 Topics
477,785 Replies
189,916 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

52540

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

469650

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

615200

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

Murdock01Beginner

Other

how to use device care

Can’t verify my account on Telus device care

302

jjj24Beginner

I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

512

M

21 hours ago

N

notnicecreamOrganizer

Billing & Payments

auto-pay by bank account didn't take $10 off

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

667

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

523

ai_bcBeginner

Hello,I want to express my appreciation to Marvin for helping me resolve my billing issue.:) :) RegardsVB

272

1 day ago

O

okapisConnector

Tips, Tricks & Troubleshooting

iPhone 17 Constantly Dropping Calls

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up

578

dg26Beginner

Europe Easy Roam Travel Pass - MMS question

Hi,Can a Koodo rep/support person confirm for me if MMS is covered on the Europe Easy Roam Travel Passes? My plan includes unlimited talk and text (both SMS and MMS) in Canada and I’m planning to add a 14 day Europe Easy Roam Travel Pass but the docu

623

DrankcrowRockstar

Signed up for Stream+ Premium but can’t set up self serve account to complete activation

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to a

28523

2 days ago

K

kwismerConnector

Prepaid

Can't sign into network or create a self-serve account

I went to a Koodo kiosk in a local mall to purchase a pre-paid sim card. i paid for it, brought the sim card home and installed it into the phone but when it tries to sign into the Koodo network i get a screen that shows the address https://www.koodo

978

Anna000Beginner

I don’t understand why I am charged although I returned the modem. Can you please tell me what the charge is for?

382

2 days ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

929 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1114 topics

Plans & Add-ons

1151 topics

Self Serve

482 topics

Prepaid

350 topics

Other

1051 topics

M

Murdock01Beginner

Other

how to use device care

Can’t verify my account on Telus device care

302

jjj24Beginner

I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

512

M

21 hours ago

N

notnicecreamOrganizer

Billing & Payments

auto-pay by bank account didn't take $10 off

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

667

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

523

1 day ago

O

okapisConnector

Tips, Tricks & Troubleshooting

iPhone 17 Constantly Dropping Calls

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up

578

Anna000Beginner

I don’t understand why I am charged although I returned the modem. Can you please tell me what the charge is for?

382

2 days ago

N

NewfieMudderBeginner

Tips, Tricks & Troubleshooting

Phone Service Not working

I started with Koodos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Koodos in town, they couldn't help me. I need someone from coustmer serv

281

BlessBeginner

Disney plus stopped working

My Disney plus recently started asking for a subscription plan. I pay for this through koodo. I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month.

372

3 days ago

K

KokorytaConnector

Plans & Add-ons

Cannot add a perk, chatbot is useless

I have been a customer for a month, just had my first bill. I have not been able to add any perk to my account. I have tried all the troubleshooting- different browser, incognito modeI can’t talk to a rep because the chatbot is useless and when I try

544

4 days ago

K

Kath1Organizer

Self Serve

Pick My Perk not working

I’ve signed up for an additional phone line and its not letting me Pick My Perk. I get an error message when I try.

10114

K

4 days ago