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Welcome to the Koodo Community

103,904 Topics
478,840 Replies
190,315 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

60830

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

475360

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

620240

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

Olga SeredaAdvisor

Tips, Tricks & Troubleshooting

apple iPhone SE need to unlock help me please

hello please someone help me to unlock my iPhone SE

122

33 minutes ago

S

shmericaBeginner

Plans & Add-ons

my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

161

3 hours ago

O

OptimizerConnector

Prepaid

Switching from Prepaid to Postpaid before traveling, then back to Prepaid after returning

Greetings Koodo experts! I'm currently on a Koodo prepaid plan. I want to switch to postpaid for 1-2 months so I can use my phone while on a 3-week trip outside North America. When I return to Canada. I like to switch back to a prepaid plan. Is there

13611

4 hours ago

A

Atcook4Beginner

Billing & Payments

where’s my credit go?

Wondering if I can get help with this. I ended up moving and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 a

353

6 hours ago

A

Alexandra PhillipsConnector

Other

Lost Phone

I have lost my phone in Europe and am currently waiting and hoping it will be returned! In the meantime, I have an iPhone 8 I would like to use instead. I don’t believe it is eSIM-compatible, though, and I need a physical SIM. Will Koodo provide me a

253

7 hours ago

A

Andrew QuinnBeginner

Plans & Add-ons

Cant cancel Device Care

I go to cancel device care in self serve and when I confirm it says " unavailable".

496

8 hours ago

E

enickersonCoach

Self Serve

Cannot get Call Back due to expired credit card and locked out

Does anyone know how to get around this issue please? I am locked out of my account so cannot update my credit card expiration date but cannot get a call back because I cannot update my credit card to top up my account so my phone will work. I've bee

839

TerrCallBeginner

One bill. One payment.

I have Koodo Mobile, Internet, and Streaming services. How do I get all these services on monthly one bill, and one full monthly payment. As of right now, I'm paying for everything on separate days of the month.

667

ZhezheBeginner

NSF fee? Paid the bill before due day

I’m on auto-payments. My bill this month was initially declined due to insufficient funds in my bank account. I added funds in my account right after I received the notice (like one day after) and it showed on my bank account that the bill had been p

402

IgorSLBeginner

Hi. I have 30-Day Europe Travel Pass. I am in UK now. BUT I CAN'T CONNECT. Roaming and automatic search turned ON. What to do?

121

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

922 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1084 topics

Plans & Add-ons

1128 topics

Self Serve

484 topics

Prepaid

344 topics

Other

1043 topics

Olga SeredaAdvisor

Tips, Tricks & Troubleshooting

apple iPhone SE need to unlock help me please

hello please someone help me to unlock my iPhone SE

122

33 minutes ago

S

shmericaBeginner

Plans & Add-ons

my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

161

3 hours ago

O

OptimizerConnector

Prepaid

Switching from Prepaid to Postpaid before traveling, then back to Prepaid after returning

Greetings Koodo experts! I'm currently on a Koodo prepaid plan. I want to switch to postpaid for 1-2 months so I can use my phone while on a 3-week trip outside North America. When I return to Canada. I like to switch back to a prepaid plan. Is there

13611

4 hours ago

A

Atcook4Beginner

Billing & Payments

where’s my credit go?

Wondering if I can get help with this. I ended up moving and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 a

353

6 hours ago

A

Alexandra PhillipsConnector

Other

Lost Phone

I have lost my phone in Europe and am currently waiting and hoping it will be returned! In the meantime, I have an iPhone 8 I would like to use instead. I don’t believe it is eSIM-compatible, though, and I need a physical SIM. Will Koodo provide me a

253

7 hours ago

A

Andrew QuinnBeginner

Plans & Add-ons

Cant cancel Device Care

I go to cancel device care in self serve and when I confirm it says " unavailable".

496

8 hours ago

E

enickersonCoach

Self Serve

Cannot get Call Back due to expired credit card and locked out

Does anyone know how to get around this issue please? I am locked out of my account so cannot update my credit card expiration date but cannot get a call back because I cannot update my credit card to top up my account so my phone will work. I've bee

839

TerrCallBeginner

One bill. One payment.

I have Koodo Mobile, Internet, and Streaming services. How do I get all these services on monthly one bill, and one full monthly payment. As of right now, I'm paying for everything on separate days of the month.

667

ZhezheBeginner

NSF fee? Paid the bill before due day

I’m on auto-payments. My bill this month was initially declined due to insufficient funds in my bank account. I added funds in my account right after I received the notice (like one day after) and it showed on my bank account that the bill had been p

402

IgorSLBeginner

Hi. I have 30-Day Europe Travel Pass. I am in UK now. BUT I CAN'T CONNECT. Roaming and automatic search turned ON. What to do?

121

1 day ago