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Welcome to the Koodo Community

103,572 Topics
477,113 Replies
189,631 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

47020

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

465470

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

611600

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

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4 Articles

Recently Active
Categories
Help others

J

Jakhona JuraevaBeginner

Billing & Payments

Issues with Koodo Prepaid Account Reactivation

I put my Koodo Prepaid plan on hold in the end of April because I was leaving Vancouver for 3 months to fly back home. Now, the deactivation date is coming up (August 16), and I need to reactivate it again because the plan has a lot of student bonuse

tl.alexRockstar

How to make an old SIM card work using WF723CA home phone hub?

I’ve just bought two WF723CA home phone hubs to upgrade from WF721s. Taking my Dad’s sim card from the old hub and putting it into the new one is leaving me with red blinking lights which, according to the user manual, means SIM card issues. The old

MachzyConnector

How to activate Amazon Prime via Stream+ Premium

I’m in a bit of a pickle.I subscribed to Stream+ back in Sept 2024. Activated all the services, everything was good. Fast forward to Sept 2025 and Amazon sends me an email saying I need to pay for Amazon Prime. Not thinking, I cancel Prime and go abo

ThePassengerBeginner

30-Day Europe Travel Pass

Hi,I arrived more than a week ago in Europe, more precisely in Portugal. I purchased the 30-Day Europe Travel Pass when I arrived in Portugal. I followed the instructions on Koodo’s travel roaming page. I turned data roaming on. I checked my add-ons

MohiniBeginner

Need help switching a Perk

Hi, I've been trying for awhile to switch my perk, it worked perfectly on one of my lines but doesn't work on the other one. It lets me choose the one I want and looks as if it is switched but then when I check it out nothing has changed. I didn't ev

MrSkrtelBeginner

Can Koodo recover prepaid numbers 5 days after account was closed?

Hi everyone,I’m hoping a Koodo rep or someone familiar with number recovery can help.We have two Koodo prepaid numbers that were recently deactivated after we unintentionally passed the 90-day renewal period by a few days (one was 5 days and the othe

perpetualflyConnector

Other

Self Serve Registration (Public to Koodoo Port)

Hello, I just triggered the Public to Koodoo port via eSIM. Whilst following the steps on checkout, I got sent an email to Complete my Registration. Then, I continued following the steps on checkout and on a page it displayed: “If you get an email ab

Penny PotterRockstar

I recieved a call from Koodo about offers for me.I asked the agent how I could be sure it was actually Koodo and he sent me a text. But it wasn’t the usual number I get texts from Koodo so I didn’t feel confident to continue.How can I be sure if a ca

MachzyConnector

Which Amazon subscription is included in Stream+ Premium?

Fighting with Amazon CS because they kept gaslighting me telling me that only Prime Video is included in Stream+, but when I check the Stream+ page, it says under Amazon: Unlock the full potential of your Amazon Prime membershipThousands of shows. Mi

hxsjbcbjxBeginner

I cant choose my free perk

I recently added a second phone bill to my monthly bill, but every time I go to select the free perk, the website crashes on me. what is this and what can i do? I just want free roll-over data.

81

O

6 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

343 topics

Tips, Tricks & Troubleshooting

935 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1149 topics

Plans & Add-ons

1172 topics

Self Serve

497 topics

Prepaid

361 topics

Other

1073 topics

J

Jakhona JuraevaBeginner

Billing & Payments

Issues with Koodo Prepaid Account Reactivation

I put my Koodo Prepaid plan on hold in the end of April because I was leaving Vancouver for 3 months to fly back home. Now, the deactivation date is coming up (August 16), and I need to reactivate it again because the plan has a lot of student bonuse

MachzyConnector

How to activate Amazon Prime via Stream+ Premium

I’m in a bit of a pickle.I subscribed to Stream+ back in Sept 2024. Activated all the services, everything was good. Fast forward to Sept 2025 and Amazon sends me an email saying I need to pay for Amazon Prime. Not thinking, I cancel Prime and go abo

ThePassengerBeginner

30-Day Europe Travel Pass

Hi,I arrived more than a week ago in Europe, more precisely in Portugal. I purchased the 30-Day Europe Travel Pass when I arrived in Portugal. I followed the instructions on Koodo’s travel roaming page. I turned data roaming on. I checked my add-ons

MohiniBeginner

Need help switching a Perk

Hi, I've been trying for awhile to switch my perk, it worked perfectly on one of my lines but doesn't work on the other one. It lets me choose the one I want and looks as if it is switched but then when I check it out nothing has changed. I didn't ev

MrSkrtelBeginner

Can Koodo recover prepaid numbers 5 days after account was closed?

Hi everyone,I’m hoping a Koodo rep or someone familiar with number recovery can help.We have two Koodo prepaid numbers that were recently deactivated after we unintentionally passed the 90-day renewal period by a few days (one was 5 days and the othe

perpetualflyConnector

Other

Self Serve Registration (Public to Koodoo Port)

Hello, I just triggered the Public to Koodoo port via eSIM. Whilst following the steps on checkout, I got sent an email to Complete my Registration. Then, I continued following the steps on checkout and on a page it displayed: “If you get an email ab

Penny PotterRockstar

I recieved a call from Koodo about offers for me.I asked the agent how I could be sure it was actually Koodo and he sent me a text. But it wasn’t the usual number I get texts from Koodo so I didn’t feel confident to continue.How can I be sure if a ca

hxsjbcbjxBeginner

I cant choose my free perk

I recently added a second phone bill to my monthly bill, but every time I go to select the free perk, the website crashes on me. what is this and what can i do? I just want free roll-over data.

NorthernRavenLeader

Switching from PM to Koodo for UK trip?

I was a Koodo customer a few years ago, but am currently on Public Mobile, with a $35 Can/US/Mex 100GB plan (much more data than I actually need). I’m going to be vacationing in the UK in September, and PM has no roaming ability. One option would b

Tatiana0506Beginner

missing credit + unwanted subscribtion billed

I received a charge on my credit card for Koodo stream? This is not a subscription or membership I wanted and yet I am being billed for this. Please remove it and refund me. I have tried submitting a request a refund form and every time I click submi

203

M

15 hours ago