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my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

111

1 hour ago

O

OptimizerConnector

Prepaid

Switching from Prepaid to Postpaid before traveling, then back to Prepaid after returning

Greetings Koodo experts! I'm currently on a Koodo prepaid plan. I want to switch to postpaid for 1-2 months so I can use my phone while on a 3-week trip outside North America. When I return to Canada. I like to switch back to a prepaid plan. Is there

13111

2 hours ago

Atcook4Beginner

Billing & Payments

where’s my credit go?

Wondering if I can get help with this. I ended up moving and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 a

353

4 hours ago

Alexandra PhillipsConnector

Other

Lost Phone

I have lost my phone in Europe and am currently waiting and hoping it will be returned! In the meantime, I have an iPhone 8 I would like to use instead. I don’t believe it is eSIM-compatible, though, and I need a physical SIM. Will Koodo provide me a

253

Andrew QuinnBeginner

Cant cancel Device Care

I go to cancel device care in self serve and when I confirm it says " unavailable".

496

Cannot get Call Back due to expired credit card and locked out

E

enickersonCoach

Self Serve

Does anyone know how to get around this issue please? I am locked out of my account so cannot update my credit card expiration date but cannot get a call back because I cannot update my credit card to top up my account so my phone will work. I've bee

839

TerrCallBeginner

One bill. One payment.

I have Koodo Mobile, Internet, and Streaming services. How do I get all these services on monthly one bill, and one full monthly payment. As of right now, I'm paying for everything on separate days of the month.

667

ZhezheBeginner

NSF fee? Paid the bill before due day

I’m on auto-payments. My bill this month was initially declined due to insufficient funds in my bank account. I added funds in my account right after I received the notice (like one day after) and it showed on my bank account that the bill had been p

402

IgorSLBeginner

Hi. I have 30-Day Europe Travel Pass. I am in UK now. BUT I CAN'T CONNECT. Roaming and automatic search turned ON. What to do?

121

1 day ago

R

roncariocaCoach

Tips, Tricks & Troubleshooting

Caller ID new Wireless Home Phone

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed.

464

R

2 days ago

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S

shmericaBeginner

my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

111

1 hour ago

O

OptimizerConnector

Prepaid

Switching from Prepaid to Postpaid before traveling, then back to Prepaid after returning

Greetings Koodo experts! I'm currently on a Koodo prepaid plan. I want to switch to postpaid for 1-2 months so I can use my phone while on a 3-week trip outside North America. When I return to Canada. I like to switch back to a prepaid plan. Is there

13111

2 hours ago

Atcook4Beginner

Billing & Payments

where’s my credit go?

Wondering if I can get help with this. I ended up moving and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 a

353

4 hours ago

Alexandra PhillipsConnector

Other

Lost Phone

I have lost my phone in Europe and am currently waiting and hoping it will be returned! In the meantime, I have an iPhone 8 I would like to use instead. I don’t believe it is eSIM-compatible, though, and I need a physical SIM. Will Koodo provide me a

253

Andrew QuinnBeginner

Cant cancel Device Care

I go to cancel device care in self serve and when I confirm it says " unavailable".

496