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Welcome to the Koodo Community

89,352 Topics
418,401 Replies
160,429 Members

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JoceMcBossBeginner

Self Serve

Error when trying to change plans

Trying to change one of my phone plans tonight to the $65 75 GB plan but keep getting an error, even when I try to proceed without choosing a perk. Waited an hour like the error page said, still no change. Can someone please help! I just want to upgrade my plan.

12 minutes ago

Aberez1Beginner

Tips, Tricks & Troubleshooting

TinlooConnector

Plans & Add-ons

data locked but plan added

ive added an additional data plan to my sons account after his got locked. He’s in the military so I am unable to reach him. it shows he has 12g available but self-serve still wants me to purchase addtnl data to unlock it. what do i do?

59 minutes ago

templeoftheslavegardenBeginner

Plans & Add-ons

Still getting error with choosing a perk while trying to change rate plan

I’m trying to change my plan to the 55 dollar 75GB plan but I keep getting an error when I’m choosing a perk. Even if I don’t choose anything I still get an error and its been happening for days now. Is there any solution on when this will be fixed? cause I don’t want to lose out on that plan

59 minutes ago

Robert BeauchampBeginner

Self Serve

SERVICE KEEPS GETTING SUSPENDED

I log into my account and it says my service is suspended. so I look and I have $45 in my account to pay next month phone plan, i hit complete transaction, and download reciept. computer tells me my phone been reactivated. but 2 seconds later service suspended again.

1 hour ago

Deb_koodoOrganizer

Billing & Payments

EasyRoam charge while in Canada

Good afternoon, I was charged for EasyRoam despite having not been in the United States. I was driving in the Columbia Valley area south of Chilliwack, B.C. which is adjacent to the border however never crossed into the U.S. There is not even a border crossing in this location. I would like to request that the EasyRoam charge be removed from my bill.The charge is on my current bill.Thank you.Karol

1 hour ago

mizue925Beginner

Plans & Add-ons

Need more data but the plans I see on my account is different from what I saw from the website

So I have this plan, $45/ month with 2GB.Recently I’ve been going over my limit so I do need more data, maybe just 3 more GB so I tried to change my plan but all the options I saw is starting from $65~ for 60GB, which I don’t need that much. There’s add-on but it charges $10 for 100MB which is ridiculous.Then I went to Koodo’s homepage, then I saw $45 for 30 GB WITH rollover! I’ve been paying the same amount for a lot less data! so my question is how could I change to THAT plan?? Is it for only new customers??

1 hour ago

DebSimBeginner

Other

Number for customer service

Absolutely unacceptable that there is no customer service number anywhere to be found. How am I supposed to deal with any issues surrounding my lines? Scheduled a callback and it never happened. Going to switch back to another provider if this isn’t fixed.

1 hour ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

401 topics
1352 Replies

Tips, Tricks & Troubleshooting

940 topics
3827 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1926 topics
8069 Replies

Plans & Add-ons

1484 topics
5868 Replies

Self Serve

770 topics
3058 Replies

Prepaid

399 topics
1769 Replies

Other

1353 topics
5145 Replies

JoceMcBossBeginner

Self Serve

Error when trying to change plans

12 minutes ago

Aberez1Beginner

Tips, Tricks & Troubleshooting

IMAP email authentication

IMAP email authentication has stopped working when using data. There is no issue when using WiFi. Password and server connections have not changed. The phone is a Samsung S20 Ultra 5G.

15 minutes ago

Islander GuyBeginner

Plans & Add-ons

OK was able to change plan by NOT selecting a free Perk

I was able to change my plan by NOT selecting a perk during checkout. I still want my free perk of unlimited international text and SMS / MMS. Can a mod add that to my plan?Thanks

17 minutes ago

Scott DavidBeginner

Tips, Tricks & Troubleshooting

SMS doesnt work?

34 minutes ago

TinlooConnector

Plans & Add-ons

data locked but plan added

59 minutes ago

Robert BeauchampBeginner

Self Serve

SERVICE KEEPS GETTING SUSPENDED

1 hour ago

Deb_koodoOrganizer

Billing & Payments

EasyRoam charge while in Canada

1 hour ago

DebSimBeginner

Other

Number for customer service

1 hour ago

YeonjungBeginner

Billing & Payments

bill address change

Hello!Is it possible to get last month bill with new address?Thank you!

2 hours ago

DavidPBeginner

Other

Network coverage in my area is very poor

I have been a Telus/Koodo customer for a very long time. I live in the downtown area of Edmonton and the coverage here is atrocious, and it has been forever. As we are so close to downtown, I keep expecting Telus service will improve but so far nothing. It is ridiculous that service is so bad here.

2 hours ago

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