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Welcome to the Koodo Community

102,347 Topics
471,100 Replies
186,690 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|1 month ago

8570

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

431710

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

586090

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
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Help others

C

Canuck62Beginner

Plans & Add-ons

Price match

I was just on bestbuy website and they have plans with Telus/Bell or Rogers for 35 dollars a month with 100 gigs at 5g speeds. I'm paying $39.95 ×2 lines at 4g speeds with 100 gigs. Will you match it or I'll switch providers

Minh XH NghiemConnector

Billing & Payments

I got extra payment

Hi everyone, I have a problem where I have bill charges even though I already talked to the rep and got it paid. The story was I have to leave Canada asap so I called them about my cancellation and would like everything to be paid off. After the talk

AhhochanBeginner

It looks like you can’t choose a Perk right now.

Hi everyone,I’m reaching out here because I’m at my wits' end. I joined Koodo on March 16th, and part of my plan allows me to pick a "Perk." It sounds simple, right? Wrong.For the last few days, I have tried everything. I’ve logged in on multiple com

NebularBeginner

Tips, Tricks & Troubleshooting

Incorrect timezone from tower.

I am having a hell of a time trying to get a callback from technical support for this.I'm in Whitehorse, Yukon. We have had our own timezone in The Yukon since 2020. We don't change our time for daylight savings (or rather, we're on permanent dayligh

Andy1993Beginner

Not able to add perk on self serve

Hi,Im not able to select my free perk from self serve portal. When I do select unlimited long distance perk. It shows "It looks like you can't choose a perk right now! Try again in an hour!" I have already cleared the cache and its not working!

KYone1Connector

Issue with Choosing Perks

Hi, I’d like to choose “Rollover data” for my perk option. However, it keeps saying “It looks like you can’t choose a Perk right now.”I try reach agent in chat, also got error: “xavlab.xyz refused to connect.”I have tried incognito mode and other bro

humble92Organizer

Automatic upgrade to Stream+ Basic with Netflix Standard

I met the promotion of “All your favourite content in one place from $10/mo. for 3 months.”I purchased “Stream+ Basic”, but it is automatically upgraded “Stream+ Basic with Netflix Standard”, and it requires more payment. That’s what I did. You can s

k8leungConnector

I joined the monthly plan online but I didn't receive any emails confirmation

I joined the monthly plan online yesterday but I didn't receive any emails confirmation and instructions on how to set things up. I forget the phone number assigned to me. Please help

notforlongBeginner

waiting for two call backs

i have received two notifications i was getting a callback today and nothing happened. you are not blocked and i do not have it on call forwarding. I have wasted my entire day trying to deal with this

TAASSConnector

Huge increase in bill

Why is it my bill increased + 23% since January? Seems like an awful lot. Very disappointed with Koodo.

415

5 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

346 topics

Tips, Tricks & Troubleshooting

928 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1231 topics

Plans & Add-ons

1156 topics

Self Serve

494 topics

Prepaid

353 topics

Other

1059 topics

C

Canuck62Beginner

Plans & Add-ons

Price match

I was just on bestbuy website and they have plans with Telus/Bell or Rogers for 35 dollars a month with 100 gigs at 5g speeds. I'm paying $39.95 ×2 lines at 4g speeds with 100 gigs. Will you match it or I'll switch providers

AhhochanBeginner

It looks like you can’t choose a Perk right now.

Hi everyone,I’m reaching out here because I’m at my wits' end. I joined Koodo on March 16th, and part of my plan allows me to pick a "Perk." It sounds simple, right? Wrong.For the last few days, I have tried everything. I’ve logged in on multiple com

Andy1993Beginner

Not able to add perk on self serve

Hi,Im not able to select my free perk from self serve portal. When I do select unlimited long distance perk. It shows "It looks like you can't choose a perk right now! Try again in an hour!" I have already cleared the cache and its not working!

KYone1Connector

Issue with Choosing Perks

Hi, I’d like to choose “Rollover data” for my perk option. However, it keeps saying “It looks like you can’t choose a Perk right now.”I try reach agent in chat, also got error: “xavlab.xyz refused to connect.”I have tried incognito mode and other bro

humble92Organizer

Automatic upgrade to Stream+ Basic with Netflix Standard

I met the promotion of “All your favourite content in one place from $10/mo. for 3 months.”I purchased “Stream+ Basic”, but it is automatically upgraded “Stream+ Basic with Netflix Standard”, and it requires more payment. That’s what I did. You can s

k8leungConnector

I joined the monthly plan online but I didn't receive any emails confirmation

I joined the monthly plan online yesterday but I didn't receive any emails confirmation and instructions on how to set things up. I forget the phone number assigned to me. Please help

notforlongBeginner

waiting for two call backs

i have received two notifications i was getting a callback today and nothing happened. you are not blocked and i do not have it on call forwarding. I have wasted my entire day trying to deal with this

TAASSConnector

Huge increase in bill

Why is it my bill increased + 23% since January? Seems like an awful lot. Very disappointed with Koodo.

robmorOrganizer

my sordid koodo experiences

i switched from rogers to koodo about 3 years ago after I moved to a fairly remote location on the bruce penninsula. The rogers service was untenable on my iphone and my wife had better (though still real spotty ) results on koodo with her android p

SuperHelpMEOrganizer

enabling Disney+ Standard with ads

I signed up for Stream+ Basic, when I launch Disney+ Standard with ads though Koodo to enable Disney+ it asking me to choose a plan that looks like I need to pay $8.99 on Disney+ website. I used a Private/Incognito window with same results, Brave Bro

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