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Welcome to the Koodo Community

103,707 Topics
477,748 Replies
189,887 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

51960

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

469100

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

614690

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

K

kwismerConnector

Prepaid

Can't sign into network or create a self-serve account

I went to a Koodo kiosk in a local mall to purchase a pre-paid sim card. i paid for it, brought the sim card home and installed it into the phone but when it tries to sign into the Koodo network i get a screen that shows the address https://www.koodo

HockeyfanConnector

I recently signed up for a bring own your phone plan and I never got email with a QR code, I can’t receive text messages from the new number until the esim is activated.

BlessBeginner

Disney plus stopped working

My Disney plus recently started asking for a subscription plan. I pay for this through koodo. I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month.

212

2 hours ago

N

NicoleOlanBeginner

Tips, Tricks & Troubleshooting

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

KokorytaConnector

Cannot add a perk, chatbot is useless

I have been a customer for a month, just had my first bill. I have not been able to add any perk to my account. I have tried all the troubleshooting- different browser, incognito modeI can’t talk to a rep because the chatbot is useless and when I try

Kath1Organizer

Pick My Perk not working

I’ve signed up for an additional phone line and its not letting me Pick My Perk. I get an error message when I try.

John123456Beginner

HIIf I turn off data for the Koodo line on my iPhone and have no data roaming package paid for on Koodo can I be assured I will be charged only when actually using voice or text?if I pay for call forwarding are texts also forwarded? The faq says to t

MayeBeginner

For how long is the pre-authorized plan discount offered if I decide to change it?

RussKoodooGuardian

Esim Sales To Current Customers OnlineImplemented

For some time, you have been able to obtain a prepaid eSIM instantly when signing up for a new plan online. Now I see you you can do the same when obtaining a new post paid plan. Yet, existing customers are forced to go a Telus store or a Koodo Kio

2

Hello, In a conversation elsewhere I was wondering if Koodo offered an outage map -- a reply said Koodo doesn’t offer this because it is a third party provider.Interestingly, Primus operates just like Koodo, and they offered this information in the c

2

8022

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

331 topics

Tips, Tricks & Troubleshooting

926 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1111 topics

Plans & Add-ons

1150 topics

Self Serve

482 topics

Prepaid

350 topics

Other

1049 topics

K

kwismerConnector

Prepaid

Can't sign into network or create a self-serve account

I went to a Koodo kiosk in a local mall to purchase a pre-paid sim card. i paid for it, brought the sim card home and installed it into the phone but when it tries to sign into the Koodo network i get a screen that shows the address https://www.koodo

BlessBeginner

Disney plus stopped working

My Disney plus recently started asking for a subscription plan. I pay for this through koodo. I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month.

KokorytaConnector

Cannot add a perk, chatbot is useless

I have been a customer for a month, just had my first bill. I have not been able to add any perk to my account. I have tried all the troubleshooting- different browser, incognito modeI can’t talk to a rep because the chatbot is useless and when I try

Kath1Organizer

Pick My Perk not working

I’ve signed up for an additional phone line and its not letting me Pick My Perk. I get an error message when I try.

MayeBeginner

For how long is the pre-authorized plan discount offered if I decide to change it?

jocelyn666555Beginner

Billing & Payments

upcoming bill date?

I have internet. Why does it not show the upcoming bill date on my account. I’m a new subscriber and don’t know what payment will come out of my bank acct.

JKysunaConnector

Can't add a perk. Koodo Assist not working

I recently adding a phone to my plan and then I received a notification that my perk has been changed. When I look online and try to add Premium voicemail, the next screen says no perk is added. Koodo Assist is useless, I’ve tried on my phone and on

WoodlandsGalConnector

Other

voice mail

I recently ported my land line over to a cell phone and I cannot figure out how to set up voice mail. I keep getting an error message call failed and cannot make outgoing calls including to voice mail

jessicaBeginner

pre-authorized payment question

Hello, i signed up for pre-authorized payments to get the discount when I upgraded my phone. My bill is due on September 22nd. Does that mean the payment comes out on that date? (Billing cycle ends the 27th). Can I call koodo and arrange a date i wa

Rafiq piraniConnector

Billing & Payments

koodo still deducting money from my bank account

I was with koodo in the past 2 months ago I switched to freedom mobile and today while checking my bank account I saw a transaction where koodo charged $31.48 from my account I guess they charged me last month as well. What should I do ?

688

M

2 days ago