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posted in Tips, Tricks & Troubleshooting

Last Bills

Hello When I cancel my plan Koodo decide to charged me fees for cancellation without explanation from where this fees coming. Last time when I talk with a agent he told me my account have zero balance and the other phone have 46$ that will be cancel

121

28 minutes ago

H

highrunOrganizer

asked in Other

WiFi Calling activation

Hello,Please help to active WiFi Calling on 4 lines in my account. Thanks.

5410

1 hour ago

L

Leigh-ann Johnson StockillBeginner

brand new phone no longer charging

I recently purchased it through the Galaxy s26 plus only had a few weeks and the charger in the phone will not work I tried several different charging cables my wife got the same phone at the same time cost us a fortune and the charger does not work

151

5 hours ago

P

Penny PotterRockstar

When does my plan change?

I got a great deal two years ago on Black Friday.I can’t remember if this was a deal for 24 months as many are or if it will carry on at the price I have now.Is there a way to find out if its ongoing or has an end date? Thank you.

242

JASZBeginner

My service is on seasonal hold so i cannot receive any SMS or CALLS on it , now suddenly i see 2FA while login in. how do i set the 2FA , my service is on seasonal hold. i cannot pay my bill.if i cannot receive any call or sms on my number ,how am i

231

viral441Beginner

your phone is suspended. I have two line One is working and other is not.

I am in India. One of my line is working and other is not.

171

butter1012Beginner

I received a new phone but didn't receive SIM card with it

I lost my phone and ordered a replacement from Koodo. After waiting 4 days without a phone, it finally arrived today—only for me to find out that there is no SIM card included in the package.I need Koodo to send me a SIM card free of charge, as I ref

312

Jen-6_81Beginner

can a human please call me back

I’m beyond frustrated at the unreliability of koodos customer service. I need to speak to someone regarding my streaming bundle. I cannot manage it.

161

K

KeidansdadAdvisor

being charged taxes

Hi I noticed on the past 3 months of my bills I been charged HST taxes. I am tax exempted and have been having taxes taken off bill but these past 3 months show taxes. I tried to email the tax exemption I have and I have herd nothing back. I’m wonder

121

Put subscriptions on the cell billProposed

James HerrittBeginner

Suggestion: let us put subscriptions like Stream+ and YouTube Premium right on the cell bill, instead of a separate credit card charge every 30 days. One bill is easier — and you'd get more subscribers if you did.

1

70

1 day ago

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M

Monika666Beginner

Last Bills

Hello When I cancel my plan Koodo decide to charged me fees for cancellation without explanation from where this fees coming. Last time when I talk with a agent he told me my account have zero balance and the other phone have 46$ that will be cancel

121

28 minutes ago

H

highrunOrganizer

asked in Other

WiFi Calling activation

Hello,Please help to active WiFi Calling on 4 lines in my account. Thanks.

5410

1 hour ago

P

Penny PotterRockstar

When does my plan change?

I got a great deal two years ago on Black Friday.I can’t remember if this was a deal for 24 months as many are or if it will carry on at the price I have now.Is there a way to find out if its ongoing or has an end date? Thank you.

242

JASZBeginner

My service is on seasonal hold so i cannot receive any SMS or CALLS on it , now suddenly i see 2FA while login in. how do i set the 2FA , my service is on seasonal hold. i cannot pay my bill.if i cannot receive any call or sms on my number ,how am i

231

viral441Beginner

your phone is suspended. I have two line One is working and other is not.

I am in India. One of my line is working and other is not.

171

butter1012Beginner

I received a new phone but didn't receive SIM card with it

I lost my phone and ordered a replacement from Koodo. After waiting 4 days without a phone, it finally arrived today—only for me to find out that there is no SIM card included in the package.I need Koodo to send me a SIM card free of charge, as I ref

312

Jen-6_81Beginner

can a human please call me back

I’m beyond frustrated at the unreliability of koodos customer service. I need to speak to someone regarding my streaming bundle. I cannot manage it.

161

K

KeidansdadAdvisor

being charged taxes

Hi I noticed on the past 3 months of my bills I been charged HST taxes. I am tax exempted and have been having taxes taken off bill but these past 3 months show taxes. I tried to email the tax exemption I have and I have herd nothing back. I’m wonder

121

A

Adrieli MüllerBeginner

Can’t pay my overdue bill or access Self Serve after my line was suspended

Hi everyone,My Koodo line was suspended because my payment is overdue. I’m trying to pay the balance and get my service restored, but I can’t sign in to Self Serve because I’m not receiving the verification code by text. I also don’t have my account

363

1 day ago

T

tonymo1Beginner