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Chris Koodo

started this topic

What is Call Control?

Call Control is a free and optional feature that lets you filter your incoming calls and helps reduce those unwanted spam calls no one likes...

News

Will the new iPhone SE be available at Koodo?

Attila Koodo

started this topic

Paying for Prepaid Service During COVID-19 Pandemic

Online Payment Options: Register a credit or Visa Debit card In order to pay online, you’ll need to register a credit or Visa Debit card...

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QUESTION Cannot add International Long Distance Saver to Wireless Home Phone Plan

I get a massage saying “ Your plan is not eligible to be changed at this time”. I am a new user. Is there any restriction to add ?

Plans & Add-ons

Samsung Galaxy A71

I was just in the process of checking out with the Samsung Galaxy A71, when I was redirected to a page saying that this page has been removed or is undergoing maintenance before I was able to complete my transaction.. Where did the Samsung Galaxy A71 go?

Android

Why No ALERT READY Messages to my iPhone?

I am following up on an issue discussed with one of your agents this morning... Since I started to use my iPhone 7 in September of last year I stopped receiving the Canada Wireless Public Alerting ALERT READY messages. I purchased this phone from Koodo last year. (My Koodo account # is 21193794) ...

iPhone

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Unanswered Posts

how can I cancel my account?

Other

Compatible with Koodo network?

Other

no customer service, can't reach anyone, no call back

I can't reach a rep to fix my account. Not paying the bill until someone contacts and fixes this. Can't be done online. Useless company, been trying for months

Other

Add $3 int'l long distance service

Since July 2018 added $3 int’l long distance service should be $0.05 min. charged me $0.20 min. still does, I want my money back!!

Plans & Add-ons

Alcatel Home phone power loss.

WHP

WiFi calling setup on Samsung S10

I am trying to setup wifi calling on Samsung S10. I get stuck at very last step where it hangs on “requesting service” and after a while it times out. Need advise me how to resolve this. Thanks

Android

QUESTION Cannot add International Long Distance Saver to Wireless Home Phone Plan

I get a massage saying “ Your plan is not eligible to be changed at this time”. I am a new user. Is there any restriction to add ?

Plans & Add-ons

long distance charges

I have Canada wide unlimited minutes. Why am I being charged long distance on some calls?

Billing

payment arrangement

So I am having issues getting a callback from a rep. I need to make a payment arrangement. I have been in hospital for like two months due to covid. I am behind on my bill but have had friends make payments for me I need to make a payment arrangement but I can’t even do that on self serve. Help...

Billing

New Phone, New Phone Number Needed.

I’m gifting my son his first cell. I have purchased a non Koodo refurb, unlocked (first gen iphone se). I’m adding him to my account with a plan, and I know i need a sim but how do i get a phone number? I can’t seem to find an answer to this, only how to port numbers. I’m trying to do this online t...

Plans & Add-ons

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