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Welcome to the Koodo Community

103,052 Topics
474,558 Replies
188,422 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

27920

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

449920

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

600890

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

13 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

Mjjumbo27Beginner

Other

chat does not offer a time for call back?

I don't know how long I have been trying to get the chat or now expert messaging to let me speak to a live agent .. we used to be able to click a time in the chat to speak to a human !

JanelleWBeginner

My credit card has been compromised....

My credit card has been compromised and I’m waiting for another one to come in the mail. So my Stream+ has not been updated since my current card is locked. How can I ensure my service continues until I get my new card to update payment details?

Dramagal27Beginner

Getting a discount on your bill when you receive the Disability Tax Credit

I have recently learned that people who receive the Disability Tax Credit can apply and receive a discount on your bill.Where would I find this information? Thanks for your help with this.

Bryan BBeginner

Monthly bill increased 250%

Why did my bill go from my historic amount of 119.78 per month to 427.14 this month?

L4nConnector

Unable to add free perk

Hi I’m new customer and trying to change my perk but keep giving me an error to connect with a rep.I need to change my perk

GeoffAkinsBeginner

Can't sign in and see any of my billing info, etc

Over two weeks ago, I split off from a joint account with my now ex and an agent called to talk me through the process. She took all the relevant info, we discussed pricing, she sent me the account set up email, etc.I did all the things but when I lo

TufNigelBeginner

Roaming charge while using Travel Pass

My upcoming bill appears to overcharge by $18 for Koodo Roaming when I actually was using a Koodo Travel Pass while recently (April/May) in Europe. How do I get this charge clarified and corrected? (Chatbot was not able to help). I see this does appe

Costab99Connector

Stream+ Payment issue

The payment went through I can see the transaction on my bank but on the website it won’t activate

IhatekooBeginner

mystery charge on account

A mystery $6.22 recurring on my statement

365

16 hours ago

F

FreyjaConnector

Tips, Tricks & Troubleshooting

Issues with Koodo Prepaid

Hello Community I am having one heck of a time as a new Koodo prepaid customer. Firstly, I could not even login to this community to post with my account. It just kept sending me in circles and asking me to login over and over and over so I had to

864

F

17 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

334 topics

Tips, Tricks & Troubleshooting

902 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1118 topics

Plans & Add-ons

1113 topics

Self Serve

475 topics

Prepaid

349 topics

Other

1041 topics

M

Mjjumbo27Beginner

Other

chat does not offer a time for call back?

I don't know how long I have been trying to get the chat or now expert messaging to let me speak to a live agent .. we used to be able to click a time in the chat to speak to a human !

JanelleWBeginner

My credit card has been compromised....

My credit card has been compromised and I’m waiting for another one to come in the mail. So my Stream+ has not been updated since my current card is locked. How can I ensure my service continues until I get my new card to update payment details?

Dramagal27Beginner

Getting a discount on your bill when you receive the Disability Tax Credit

I have recently learned that people who receive the Disability Tax Credit can apply and receive a discount on your bill.Where would I find this information? Thanks for your help with this.

Bryan BBeginner

Monthly bill increased 250%

Why did my bill go from my historic amount of 119.78 per month to 427.14 this month?

GeoffAkinsBeginner

Can't sign in and see any of my billing info, etc

Over two weeks ago, I split off from a joint account with my now ex and an agent called to talk me through the process. She took all the relevant info, we discussed pricing, she sent me the account set up email, etc.I did all the things but when I lo

TufNigelBeginner

Roaming charge while using Travel Pass

My upcoming bill appears to overcharge by $18 for Koodo Roaming when I actually was using a Koodo Travel Pass while recently (April/May) in Europe. How do I get this charge clarified and corrected? (Chatbot was not able to help). I see this does appe

Costab99Connector

Stream+ Payment issue

The payment went through I can see the transaction on my bank but on the website it won’t activate

IhatekooBeginner

mystery charge on account

A mystery $6.22 recurring on my statement

365

16 hours ago

F

FreyjaConnector

Tips, Tricks & Troubleshooting

Issues with Koodo Prepaid

Hello Community I am having one heck of a time as a new Koodo prepaid customer. Firstly, I could not even login to this community to post with my account. It just kept sending me in circles and asking me to login over and over and over so I had to

Purple JLeader

Ive been getting calls from one particular phone number 2 or 3 times a day. Reversed looked up the number and it's from a company called irestel inc. I googled that name calling me, it comes up as possible scam. I've blocked the number, but they stil

363