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103,856 Topics
478,606 Replies
190,211 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

58840

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

473930

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

618730

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

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4 Articles

Recently Active
Categories
Help others

Tim JBeginner

No eSIM after transferring number

I recently moved to Koodo from Bell, and transferred my number over. However, I never got a QR code or prompt or anything to put my Koodo eSIM on my phone.I saw this post where the person was suggested to go through the eSim recovery process in Self

192

23 minutes ago

TstapBeginner

my wifi calling is not working

Hello, A few months ago my wifi calling stopped working. I have tried updating my emergency address but keep getting this endless loop where it doesn’t get accepted. I have tried updating all devices, unpaired watch, switched to light mode and many o

143

2 hours ago

N

Nik902Beginner

Charged twice for Stream+. Unable to get help.

So, I am a Public Mobile customer, and on September 28th was offered a promo for a Stream+ package (Netflix, Amazon Prime, Disney+) for $23/month via Koodo Self Serve. I signed up, and my card was charged the full amount plus NS sales tax (26.22), bu

192

5 hours ago

C

curtis93Beginner

Prepaid

Phone showing old number after porting

I ported my phone number from Public Mobile to Koodo Prepaid (I got a call back via chat and had an agent do it over the phone as I was told to) but when I look at the settings app in my phone under SIM or about phone it’s still showing the temporary

526

6 hours ago

S

SallyohBeginner

Billing & Payments

Inquiry Regarding an Unexpected Charge

Hello, my name is Sally Oh, and I would like to inquire about my cancelled plan and the charges on my account.I was in Canada as an international student from January 2024 to July 2026. I moved back to South Korea, my home country, in July 2026, and

212

15 hours ago

V

V.EdwardsBeginner

Other

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

115550

RockyRidgeConnector

Hello, It seem that Koodo’s Caribean destinations does not include Barbardos? What will be the roaming solution for Barbardos then?From this link https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AU7gw4XHZol_4pofpZJO5BMdJO

516

D

A

AiresDBeginner

Can I keep using my current phone while leaving an upgraded iPhone unused as a gift?

Hi! I’m upgrading to an iPhone 18 Pro as a gift for my brother. I’ll pay for the phone on my Koodo account, but I want to keep using my current phone with my current Koodo SIM/eSIM. Can I leave the new iPhone unused until I give it to him, and will i

563

1100sabreBeginner

I have used wifi calling for a long time. Recently my phone has been dropping calls at home. I use wifi calling because I only get either no bars or just one bar of mobile reception in my house. So I double-checked that wifi calling was on. It was

392

MJLavooiBeginner

$ 100 .00 per 365 days prepaid plan

Can I receive text messages in the Netherlands from Canada with the $ 100 .00 per 365 days prepaid plan or do need a preipad plan with international texting?

958

M

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

323 topics

Tips, Tricks & Troubleshooting

914 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1073 topics

Plans & Add-ons

1120 topics

Self Serve

476 topics

Prepaid

343 topics

Other

1034 topics

Tim JBeginner

No eSIM after transferring number

I recently moved to Koodo from Bell, and transferred my number over. However, I never got a QR code or prompt or anything to put my Koodo eSIM on my phone.I saw this post where the person was suggested to go through the eSim recovery process in Self

192

23 minutes ago

TstapBeginner

my wifi calling is not working

Hello, A few months ago my wifi calling stopped working. I have tried updating my emergency address but keep getting this endless loop where it doesn’t get accepted. I have tried updating all devices, unpaired watch, switched to light mode and many o

143

2 hours ago

N

Nik902Beginner

Charged twice for Stream+. Unable to get help.

So, I am a Public Mobile customer, and on September 28th was offered a promo for a Stream+ package (Netflix, Amazon Prime, Disney+) for $23/month via Koodo Self Serve. I signed up, and my card was charged the full amount plus NS sales tax (26.22), bu

192

5 hours ago

C

curtis93Beginner

Prepaid

Phone showing old number after porting

I ported my phone number from Public Mobile to Koodo Prepaid (I got a call back via chat and had an agent do it over the phone as I was told to) but when I look at the settings app in my phone under SIM or about phone it’s still showing the temporary

526

6 hours ago

S

SallyohBeginner

Billing & Payments

Inquiry Regarding an Unexpected Charge

Hello, my name is Sally Oh, and I would like to inquire about my cancelled plan and the charges on my account.I was in Canada as an international student from January 2024 to July 2026. I moved back to South Korea, my home country, in July 2026, and

212

RockyRidgeConnector

Hello, It seem that Koodo’s Caribean destinations does not include Barbardos? What will be the roaming solution for Barbardos then?From this link https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AU7gw4XHZol_4pofpZJO5BMdJO

516

D

A

AiresDBeginner

Can I keep using my current phone while leaving an upgraded iPhone unused as a gift?

Hi! I’m upgrading to an iPhone 18 Pro as a gift for my brother. I’ll pay for the phone on my Koodo account, but I want to keep using my current phone with my current Koodo SIM/eSIM. Can I leave the new iPhone unused until I give it to him, and will i

563

1100sabreBeginner

I have used wifi calling for a long time. Recently my phone has been dropping calls at home. I use wifi calling because I only get either no bars or just one bar of mobile reception in my house. So I double-checked that wifi calling was on. It was

392

MJLavooiBeginner

$ 100 .00 per 365 days prepaid plan

Can I receive text messages in the Netherlands from Canada with the $ 100 .00 per 365 days prepaid plan or do need a preipad plan with international texting?

958

JJNBeginner

Prime already billed through Koodo

Hi all! I recently added Stream+ to my services, but I cannot activate Amazon Prime. I have already reviewed the troubleshooting and contacted Amazon; however, the issue is that my Prime account was already being billed through Koodo so it is not an

817

D