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Welcome to the Koodo Community

103,678 Topics
477,594 Replies
189,823 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

50300

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

468080

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

613820

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

Matt McAllisterAdvocate

Tips, Tricks & Troubleshooting

Nubia WF725CA problem

I just received a Nubia WF725CA to replace my old ZTE box. I followed the instructions and inserted my old Sim card. The device is just showing a solid red network light with no bars which the instructions say is a sim card error/ no sim card. I kn

veryconfusedcustomerBeginner

Self Serve

Customer Service promotion

I received a promotion from customer service. free iPhone 17. It arrived today. I mistakenly activated it. Got a call from ‘Nancy’s’ supervisor in customer service. He wanted me to send back the phone so I can receive the benefits I am entitled to. H

S van DusenRockstar

Tips, Tricks & Troubleshooting

Cell phone provider you can reach a agent

Does anyone know of any cell phone provider you can speak with an agent rather than digital assistance?

MD425Beginner

I Signed up and activated Stream+ basic but then it was switched over to Stream+ with Netflix standard which I don’t have and don’t want and was charged $12 more. All my emails state that I have the basic. I can’t find a number to contact to get this

LouraBeginner

l owe koodo 400 but asked to pay halfs now they took everything help please

I understand that I owe the $400, but I did not agree to have the entire $400 withdrawn today. I had discussed my financial situation with Koodo and explained that I would pay the balance in $50 or $100 installments. This withdrawal has left me witho

3CrocodykeBeginner

Dispute Roaming Charges

Hello,I got charged roaming charges on my latest phone bill for being in the United States. I was not kn the Uniyed States. Please remove them. Thank you

DrankcrowRockstar

Signed up for Stream+ Premium but can’t set up self serve account to complete activation

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to a

NangBunsBeginner

Hello,I recently moved from Public Mobile to Koodoo because of the offer of $30 with preauthorized payment for 50GB. But while registering and typing my information, it went on error mode. I went to your physical store and one of the staff helped me

V.EdwardsBeginner

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

robmorAdvisor

Tips, Tricks & Troubleshooting

turn physical sim to e sim

i,m going from an iphone 8 plus with physical sim to a 15 promax with e sim . instructions say if convert nano to esim don t appear on my old phone to contact telus any advice to get this seemingly simple task accomplished since contacting a real p

648

R

18 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

331 topics

Tips, Tricks & Troubleshooting

923 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1106 topics

Plans & Add-ons

1142 topics

Self Serve

482 topics

Prepaid

349 topics

Other

1045 topics

V

veryconfusedcustomerBeginner

Self Serve

Customer Service promotion

I received a promotion from customer service. free iPhone 17. It arrived today. I mistakenly activated it. Got a call from ‘Nancy’s’ supervisor in customer service. He wanted me to send back the phone so I can receive the benefits I am entitled to. H

MD425Beginner

I Signed up and activated Stream+ basic but then it was switched over to Stream+ with Netflix standard which I don’t have and don’t want and was charged $12 more. All my emails state that I have the basic. I can’t find a number to contact to get this

LouraBeginner

l owe koodo 400 but asked to pay halfs now they took everything help please

I understand that I owe the $400, but I did not agree to have the entire $400 withdrawn today. I had discussed my financial situation with Koodo and explained that I would pay the balance in $50 or $100 installments. This withdrawal has left me witho

3CrocodykeBeginner

Dispute Roaming Charges

Hello,I got charged roaming charges on my latest phone bill for being in the United States. I was not kn the Uniyed States. Please remove them. Thank you

NangBunsBeginner

Hello,I recently moved from Public Mobile to Koodoo because of the offer of $30 with preauthorized payment for 50GB. But while registering and typing my information, it went on error mode. I went to your physical store and one of the staff helped me

324

7 hours ago

R

robmorAdvisor

Tips, Tricks & Troubleshooting

turn physical sim to e sim

i,m going from an iphone 8 plus with physical sim to a 15 promax with e sim . instructions say if convert nano to esim don t appear on my old phone to contact telus any advice to get this seemingly simple task accomplished since contacting a real p

KiddieboyBeginner

public mobile vers koodo

Je veux migrer mon compte de public mobile a Koodo car le forfait promotionnel qu'ils m'offrent est intéressant. Quand j'essaie de le faire via l'application , je reçois un code d'erreur 90011 et la transaction n'a pas lieu

Karan MacDonaldRockstar

Plans & Add-ons

Inavle to add rollover perk to account

I have a family plan and one of my numbers, I'm unable to add data rollover as one of my free perks. My other three numbers are fine. It's just this one. Is there anybody from Koodo in this community board that can assist me please? I've tried to rem

orangebubble86Beginner

Plans & Add-ons

Traveling to Ireland and Northern Ireland - Europe 30 Day Pass

As the title says, I’m traveling to Ireland and Northern Ireland. In the list of eligible destinations, it states only Ireland. I just want to make sure this plan would also include Northern Ireland, so I don’t get any unexpected charges. thoughts?

Jacky01Beginner

the data is not working

I transfered my 2nd line on a new device s22 the number ********36 so I already set it up and use the esim option the I inserted the physical Sim too after the esim process is finish but I didn't know that it's gonna cause problem now the device can

392

M

1 day ago