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Welcome to the Koodo Community

102,493 Topics
471,859 Replies
187,055 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|1 month ago

11930

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

434900

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

588600

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

J

JehmehBeginner

Other

I never received an activation email for my eSIM

I signed up for an account and am being charged but never received an activation email. When I try to get help, they require me to put in my Koodo phone number which is useless because it isn’t activated.

PshepBeginner

nobody can hear my on the phone

Ever since switching from Rogers (a friend added a line for me) and going to koodoo no one can hear me on the other end. It will start off ok the first minute, then people say they can't hear me and hang up.Also, when incoming calls, I answer, and it

Zora11Beginner

I'm unable to add 3 days international roaming to my perks. It says an email was sent with confirmation but nothing and if I return 3 days international roaming is not selected.

Andy1993Beginner

Partial charges 1st bill

Hi, I recently moved to Koodo Mobile from Virgin Plus. And I have got my first bill, where I don't understand why I have partial charges on 2 temporary numbers. I had originally ordered only 1 line, but the representative, for some reason, couldn't c

342

2 hours ago

T

Teresa MonaghanBeginner

Billing & Payments

over payment mix up

I paid my bill twice in February because we were taking care of a family member out of town in March. My April bill shows extra charges I can’t trace because I can’t look at the previous months billing. What can be done to solve this?

dcyli217Rockstar

Is the network down right now?

I’m in Calgary. My mobile internet seem to be down since 4pm today, March 27. Now it is 10pm, still not working. Changed my sim to another phone, still don’t work, so its not my phone. Also tested my wife’s phone who also uses Koodo, also not wor

mrlamorteBeginner

Dispute a long distance call charge

I have a $17 charge for a long-distance call to a US number from March 2, 2026. I don’t recognize the number or remember making such a call. How do I dispute this charge?

kathy7Beginner

Koodo not crediting back my prorated refund after closing

I ported my phone number out of Koodo on March 14, 2026, which was midway through my billing cycle (March 6 – April 5, 2026). I had already been charged for the full cycle at the start of the period. I expected a prorated refund for the unused portio

AlexguConnector

terminate my service, it is garbage, I cant work due to disconnects. Even Google DNS goes crazy

3aTShtK0d00Beginner

This company is absolute crap. zero customer support. Bullshit ai assist that just throws you in circles. CALL ME BACK YOU ***. YOU KEEP OVER CHARGING ME YOU *** ***Edited by moderator: removed inappropriate language

221

21 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

335 topics

Tips, Tricks & Troubleshooting

907 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1130 topics

Plans & Add-ons

1147 topics

Self Serve

481 topics

Prepaid

346 topics

Other

1035 topics

J

JehmehBeginner

Other

I never received an activation email for my eSIM

I signed up for an account and am being charged but never received an activation email. When I try to get help, they require me to put in my Koodo phone number which is useless because it isn’t activated.

PshepBeginner

nobody can hear my on the phone

Ever since switching from Rogers (a friend added a line for me) and going to koodoo no one can hear me on the other end. It will start off ok the first minute, then people say they can't hear me and hang up.Also, when incoming calls, I answer, and it

Zora11Beginner

I'm unable to add 3 days international roaming to my perks. It says an email was sent with confirmation but nothing and if I return 3 days international roaming is not selected.

283

2 hours ago

T

Teresa MonaghanBeginner

Billing & Payments

over payment mix up

I paid my bill twice in February because we were taking care of a family member out of town in March. My April bill shows extra charges I can’t trace because I can’t look at the previous months billing. What can be done to solve this?

dcyli217Rockstar

Is the network down right now?

I’m in Calgary. My mobile internet seem to be down since 4pm today, March 27. Now it is 10pm, still not working. Changed my sim to another phone, still don’t work, so its not my phone. Also tested my wife’s phone who also uses Koodo, also not wor

mrlamorteBeginner

Dispute a long distance call charge

I have a $17 charge for a long-distance call to a US number from March 2, 2026. I don’t recognize the number or remember making such a call. How do I dispute this charge?

AlexguConnector

terminate my service, it is garbage, I cant work due to disconnects. Even Google DNS goes crazy

3aTShtK0d00Beginner

This company is absolute crap. zero customer support. Bullshit ai assist that just throws you in circles. CALL ME BACK YOU ***. YOU KEEP OVER CHARGING ME YOU *** ***Edited by moderator: removed inappropriate language

JJSANCBeginner

Europe Travel Pass w/USA Mexico plan

Heading to the UK and have a CAN/USA/MEX standard Koodo plan. With the Europe Travel Pass, I understand calls to Canada are included. Because I have a CAN/US/MEX plan does that mean I can also call the U.S. and Mexico from Europe while using my trav

AndrasSzucsBeginner

I've called many time already and I keep getting disconnected after being in hold for 15 minutes. Please cancel my internet immediately.

282

1 day ago