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Welcome to the Koodo Community

103,327 Topics
475,997 Replies
197,287 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|4 months ago

37420

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

458260

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

606520

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

Matt McAllisterOrganizer

Other

Home phone reciever?

I have a home phone plan and currently use the ZTE WF721. I have been told this box is going to be useless come march as the 3G network is going to be shut down and being charged an extra 3 dollars a month. I have been trying to get an updated Nubia

Pjlal799Organizer

why does koodo have so many issues

Why does Koodo always have so many issues I have 4 days left in the billing period yet my texting usage or data usage counter still nothing working man Koodo is more of disaster then rogers or fido

V.EdwardsBeginner

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

Kristen30New Member

Tips, Tricks & Troubleshooting

Wifi Calling Not Activating

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number." Please h

688

K

2 hours ago

Crystal CardinalBeginner

Plans & Add-ons

did not recieve e sim or email

I signed up with kudo today online waiting for the confirmation email with my e sim n directions I tried logging into self help I can’t says wrong password or email tried registering n I’m not able to Cus I don’t recieved the text I put forgot passwo

423

14 hours ago

N

NicoleOlanBeginner

Tips, Tricks & Troubleshooting

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

dklamingBeginner

Impossible to get a callback

I have tried two times in the past two months to get a call-back from a live person. I am wits end with this nonsense. First opportunity I have I will be porting my four family numbers back to Bell, or, at least someplace where you can talk to a huma

StrainBeginner

Roaming did not leave country

The phone number ***97 was charged roaming but did not leave country. Please reverse charge

254

18 hours ago

D

DougBeeBeginner

Tips, Tricks & Troubleshooting

New to Koodo and problems already

Here is the issue. I am new to Koodo. I have a plan with 2 phones on it. One is mine and one is my wife’sThe issue is both phones are in good working order and were working fine on my last mobile provider’s system. For all of our contacts, our phones

Ravenwolf0800Beginner

Other

wrong notifications

I keep getting notifications I’m in the US and I am not in US I’m in Canada

342

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

337 topics

Tips, Tricks & Troubleshooting

919 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1144 topics

Plans & Add-ons

1142 topics

Self Serve

492 topics

Prepaid

356 topics

Other

1062 topics

M

Matt McAllisterOrganizer

Other

Home phone reciever?

I have a home phone plan and currently use the ZTE WF721. I have been told this box is going to be useless come march as the 3G network is going to be shut down and being charged an extra 3 dollars a month. I have been trying to get an updated Nubia

Pjlal799Organizer

why does koodo have so many issues

Why does Koodo always have so many issues I have 4 days left in the billing period yet my texting usage or data usage counter still nothing working man Koodo is more of disaster then rogers or fido

Kristen30New Member

Tips, Tricks & Troubleshooting

Wifi Calling Not Activating

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number." Please h

688

K

2 hours ago

Crystal CardinalBeginner

Plans & Add-ons

did not recieve e sim or email

I signed up with kudo today online waiting for the confirmation email with my e sim n directions I tried logging into self help I can’t says wrong password or email tried registering n I’m not able to Cus I don’t recieved the text I put forgot passwo

dklamingBeginner

Impossible to get a callback

I have tried two times in the past two months to get a call-back from a live person. I am wits end with this nonsense. First opportunity I have I will be porting my four family numbers back to Bell, or, at least someplace where you can talk to a huma

StrainBeginner

Roaming did not leave country

The phone number ***97 was charged roaming but did not leave country. Please reverse charge

254

18 hours ago

D

DougBeeBeginner

Tips, Tricks & Troubleshooting

New to Koodo and problems already

Here is the issue. I am new to Koodo. I have a plan with 2 phones on it. One is mine and one is my wife’sThe issue is both phones are in good working order and were working fine on my last mobile provider’s system. For all of our contacts, our phones

suitianshiConnector

Remove a line - what happens to the "add a line" credit on the remaining line

When i did my second line, there is a “add a line” credit on it. What happens to the credit if i remove the first line?

648

2 days ago

C

christhrowawayOrganizer

Self Serve

What do I do if technician can’t setup modem?

I have a technician coming tomorrow after 6 days of no internet and trying 2 new modems. What should my course of action be if they cannot set it up? It says my Internet was activated July 1st, I’ve tried every single method, I’ve waited hours for li

tollllllllllConnector

Billing & Payments

Billing Issue

Hi, I have the stream billing through koodo, I activated all my accounts, but am still being charged for Disney+, how do I get this fixed? Chat support is not helping.

577

2 days ago