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Will the new Samsung Note20 be available on Koodo?

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Chris Koodo

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What is Call Control?

Call Control is a free and optional feature that lets you filter your incoming calls and helps reduce those unwanted spam calls no one likes...

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News

Will the new iPhone SE be available at Koodo?

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Impossible to contact

I received my new sim 24hrs ago from Koodo, coming from virgin, porting my number!! I have LTE, can make calls and can use data,howerever no SMS, says message sends gives timestamp, recipient doesI can no not get the message!people send me messages I do not receive them!! also can not enable wifi ca...

Has anyone successfully registered their LG Velvet with LG yet?

LG’s registration site (lgpromisecanada.ca) keeps telling me that the IMEI of my new device is invalid. Also, neither Koodo nor Telus are available when it asks who the device was purchased from.Can’t register for the pre-order items because my date (July 23rd) is invalid, and can’t register for wa...

Huawei P40 Pro | Your Thoughts?

Hello Beautiful People,I am wondering if anyone purchased the Huawei P40 Pro?Care to share your thoughts about the device? Does the lack of Google Services hinder the experience to a point to make it a turn off? Speak your mind…

wrong email address?!?

I just got a Koodo account and went to sign up for self service and it says my account has been linked to another email address (I only have one) and that it is waiting for permission to keep going with the registration. Any ideas?

440 MB stolen

On Aug 7 at 3.30 my account was charged 440MB. I was not using my phone at the time and i was also in WIFI range. This is almost one half of my monthly limit. There is no way that I used this or any MB at this time. How can I correct this.

Confusion with tab bonus and billing

I just upgraded to a Saumsung s10 and an Iphone 11 pro. Both phones were bought on mid plans so roughly $260 paid for the s10 and $700 for the Iphone outright. Both phones have roughly $345 remaining on tab with a bonus’ covering both tabs completely + some. A $15 tab charge was on both bills. Shoul...

Plans & Add-ons

Overcharged on bill

Hello, My bill had an added $6.00 for long distance charges, but the number in question is within Canada and was called many times without additional charge. My plan has always included unlimited Canada-wide calling, so this charge is unexpected. I’ve had no luck with the online assistant. Any id...

LG Promotion Claim

I purchased the LG Velvet on July 30 with the intention of getting the Visa gift card and the headphones. When I try to fill in the claim for on the LG promotions website it tells me that my purchase date is invalid, even though the promotion is for purchases from July 16 - Aug. 2. Is anyone else ha...

Data usage billing error

Hi, I need to know how to get in touch with someone regarding an error I have in my data usage. I monitor my data usage on my phone regularly. I have a 2GB limit, I cap it an 1.9GB for safety. On my phone, it indicates I am at 168MB of usage, but I just received a message indicating I was alread...

Question about first bill

I just received my first bill on Aug. 7 even though I have only had the phone and account activated on Aug. 5. It shows billing on the number Koodo assigned to me and billing on the number I ported over from Telus. I ported the number over when I first activated the phone so there should be no days...

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Unanswered Posts

Impossible to contact

I received my new sim 24hrs ago from Koodo, coming from virgin, porting my number!! I have LTE, can make calls and can use data,howerever no SMS, says message sends gives timestamp, recipient doesI can no not get the message!people send me messages I do not receive them!! also can not enable wifi ca...

Has anyone successfully registered their LG Velvet with LG yet?

LG’s registration site (lgpromisecanada.ca) keeps telling me that the IMEI of my new device is invalid. Also, neither Koodo nor Telus are available when it asks who the device was purchased from.Can’t register for the pre-order items because my date (July 23rd) is invalid, and can’t register for wa...

wrong email address?!?

I just got a Koodo account and went to sign up for self service and it says my account has been linked to another email address (I only have one) and that it is waiting for permission to keep going with the registration. Any ideas?

440 MB stolen

On Aug 7 at 3.30 my account was charged 440MB. I was not using my phone at the time and i was also in WIFI range. This is almost one half of my monthly limit. There is no way that I used this or any MB at this time. How can I correct this.

Confusion with tab bonus and billing

I just upgraded to a Saumsung s10 and an Iphone 11 pro. Both phones were bought on mid plans so roughly $260 paid for the s10 and $700 for the Iphone outright. Both phones have roughly $345 remaining on tab with a bonus’ covering both tabs completely + some. A $15 tab charge was on both bills. Shoul...

Plans & Add-ons

LG Promotion Claim

I purchased the LG Velvet on July 30 with the intention of getting the Visa gift card and the headphones. When I try to fill in the claim for on the LG promotions website it tells me that my purchase date is invalid, even though the promotion is for purchases from July 16 - Aug. 2. Is anyone else ha...

Question about first bill

I just received my first bill on Aug. 7 even though I have only had the phone and account activated on Aug. 5. It shows billing on the number Koodo assigned to me and billing on the number I ported over from Telus. I ported the number over when I first activated the phone so there should be no days...

I can't contact Koodo about my bill

I keep getting an email about owing money and I want to pay, however because of Covid I have no income and my bill is about to be shoved into collections. (Yay for me.) I can’t get a callback without access to a phone. So I have no idea how I can talk to a rep unless it’s by email.

Motorola one hyper is hybrid dual hybrid sim on koodo?

Hi,I am about to buy Koodo Motorola oner hyper version. Before that I have a question regarding Its connectivity. Is it dual sim since I have to travel diffrent countries where I need to but local sim.Please help me.

calls i did not make on bill

There are several outgoing phone calls that show up on my bills for the last few monthsthat I know for a fact I did not make. Always to the same number. No one else has physical access to my phone. I think that my phone number has possible been hacked by scammers. Has anyone else dealt with a simila...

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