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Welcome to the Koodo Community

102,025 Topics
469,694 Replies
185,992 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo

Forum|Forum|5 days ago

200

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

422620

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

576540

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

R

RandxBeginner

Other

Chinese Huawei

Are Chinese market Huawei phones compatible with Koodo networks?

JusteeneBeginner

Billing increase by $7.91 ????

I cannot get any reply to the question of my plan being increased by $7.91. Is there NO humans working at Koodoo that can talk to me on the phone?

sara1234Beginner

I lost my phone with the e-sim on it, how can I replace the e-sim on a new device?

How can I get the lost e-sim back and reactivate it on a new device? how can I buy an e-sim online since, I’m not in Canada and won’t be back for a while. I would rather do this whole process online.

nathansnookBeginner

Tips, Tricks & Troubleshooting

IPHONE KEEPS SHUTTING DOWN

Good afternoon,I have an Iphone 14+ and I was having issues with it before Christmas and it was sent away for repair. I know have the phone back and it keeps shutting down on me. Today alone it has shut down 8 times and it completely drains the bat

gmarierBeginner

Hi, I got the 3-day Easy Roam Perk INTL. During a trip to Dominican Republic, I used my phone within those 3 24hr period but was charged $18 for using my phone on my last day.According to my bill, I used my phone Day 1- Jan 21st 07:07PMDay2- Jan 22nd

abariBeginner

what is meant by long distance pack

Voice Calls in US & Mexico UL SMS CAN-INT Plan Coverage in Canada, US & Mexico Unlimited Long Distance PackAbove is my plan, does it include long distance calling to 26 countries mentioned in the advertisement? what is meant by international

91

1 hour ago

N

NicgOrganizer

Tips, Tricks & Troubleshooting

swithched to monthly plan

I switched from postpaid to the monthly prepaid plan but never received a starting code. Now my account says Your account has basic access for now. You'll get full access when your order ships.what do I do next

JimLaidleyAll-Star

Paid for Prepaid Add-on but it doesn't appear on my account

I am in the US. Paid for a prepaid add-on for 15 days of talk and text service in the US but it isn’t appearing on my account. I’ve purchased this 3 times previously (every 15 days) and it has worked fine. This transaction didn’t. Koodo Assist was us

EbonezzBeginner

Add a line and secondary accountaccess

I’ve added a line to my account and my partner has now switched from Roger’s to Koodo with a tone of savings for essentially the same plan. Hooray! But, I was reading somewhere on the website or FAQ about calling support for adding another email lin

shfa2000Connector

I have not received $25 Refer-a-Friend credit yet.

I received an email from Koodo on Jan.02, 2026 that I would receive $5 credits for the next 5 months totalling $25 (includes tax). But I have not received yet. Pls help me have a double check. Thanks!

299

S

5 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

335 topics

Tips, Tricks & Troubleshooting

914 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1167 topics

Plans & Add-ons

1163 topics

Self Serve

482 topics

Prepaid

355 topics

Other

1042 topics

R

RandxBeginner

Other

Chinese Huawei

Are Chinese market Huawei phones compatible with Koodo networks?

JusteeneBeginner

Billing increase by $7.91 ????

I cannot get any reply to the question of my plan being increased by $7.91. Is there NO humans working at Koodoo that can talk to me on the phone?

nathansnookBeginner

Tips, Tricks & Troubleshooting

IPHONE KEEPS SHUTTING DOWN

Good afternoon,I have an Iphone 14+ and I was having issues with it before Christmas and it was sent away for repair. I know have the phone back and it keeps shutting down on me. Today alone it has shut down 8 times and it completely drains the bat

abariBeginner

what is meant by long distance pack

Voice Calls in US & Mexico UL SMS CAN-INT Plan Coverage in Canada, US & Mexico Unlimited Long Distance PackAbove is my plan, does it include long distance calling to 26 countries mentioned in the advertisement? what is meant by international

91

1 hour ago

N

NicgOrganizer

Tips, Tricks & Troubleshooting

swithched to monthly plan

I switched from postpaid to the monthly prepaid plan but never received a starting code. Now my account says Your account has basic access for now. You'll get full access when your order ships.what do I do next

EbonezzBeginner

Add a line and secondary accountaccess

I’ve added a line to my account and my partner has now switched from Roger’s to Koodo with a tone of savings for essentially the same plan. Hooray! But, I was reading somewhere on the website or FAQ about calling support for adding another email lin

shfa2000Connector

I have not received $25 Refer-a-Friend credit yet.

I received an email from Koodo on Jan.02, 2026 that I would receive $5 credits for the next 5 months totalling $25 (includes tax). But I have not received yet. Pls help me have a double check. Thanks!

Mel AndrewsBeginner

I have an active Travel pass to Asia, in Philippines, ASIA14. It says it expires after 30 days. But what does 14 days mean? I am now on the 12th day. Do I need to purchase another ASIA14 to get the next 14 day pass so that I won't get charged 18$ p

This BoyConnector

I stopped using Koodo 4 years ago

It’s been 4 years since I used Koodo. I was getting billed and had the card company settle it by having my account credited for Koodo billing me. Yet Koodo continues to send billing statements. Koodo no longer has access to my credit card. Then Koodo

busy98caBeginner

Hello. I am frustrated that I cannot get a call back to fix multiple issues with my account. I recorded a payment on Saturday with a rep on the phone. He tried to put me through to financial to ensure that I would not have my services cancelled fo

332

D

23 hours ago