Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

102,745 Topics
473,119 Replies
187,633 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

18780

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

440980

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

593430

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

16 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

J

joeyyConnector

Plans & Add-ons

Confirmation of Asia 14-Day Roam Pass

I would like to confirm whether the Asia 14-Day Roam Pass has been successfully added to my account. Could you please check and let me know the current status?Thank you for your assistance.

Rashpal singhBeginner

Self Serve

serive issue

Iam already pay bill today 12.00 pm. But my account not activated. Koodomobile customer service very very bad

Wintyer2Beginner

Waiting for Promo Samsung Watch 8 free watch

anyone know when you receive the redemption instruction for this i bought this phone almost right away

abbotBeginner

Charged $40.06 after cancelling my account on April 1st - Need assistance

Hi everyone,I’m looking for some help regarding a recent bill I received.I officially cancelled my Koodo service on April 1, 2026. However, I just received an April e-bill notification for $40.06, with a due date of May 12. The email also mentions an

Rena1311Beginner

Tips, Tricks & Troubleshooting

SE second gen troubleshoot

Hi all. I got an Apple watch cellular plan, but it has NEVER worked. I’ve had it for months (possibly a year now), and it doesn’t work without my phone nearby. I’ve attempted cellular setup a million times. Usually it will 1) not connect at all or

TotoBeginner

Request for Missing Pre-Authorized Payment Discount

I am writing regarding my recent bill. I noticed that the pre-authorized payment discount was applied only once, even though it should have been applied to both billing periods.Based on my understanding:The partial period (Apr 04 to Apr 13) should al

JX minorBeginner

Need to Dispute Roaming Charges

I would like to dispute Easy Roaming charges on my bill from Mar 6-8 in Salt Lake City. I had turned off Koodo mobile data completely while in the US, only using my mom’s hotspot if needed. I don’t understand how the Easy Roam was activated, but can

545

D

11 hours ago

Olga SeredaCoach

Tips, Tricks & Troubleshooting

Some one Help me to unlock my iPhone SE

someone help me to unlock my iPhone SE please

justgomiBeginner

Unexpected Plan Increase without Notice

My $50 60GB UL min Plan SFD (5G Speed) plan suddenly became a $55 plan with no notice. I’ve gone back and looked at the past several months of invoices, and there is nothing to indicate a price increase coming. How can Koodo make a change like this w

DavidBelBeginner

EXISTING CUSTOMER DISCOUNTS NOT SHOWING UP ON CHECKOUT

Just signed up for KOODO Internet and Stream+. For us as existing customers, the monthly rate is supposed to be $10/month cheaper for internet (for 24 months with a code) and $3/month cheaper for Stream+ than what we were charged on our credit card.

232

D

11 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

337 topics

Tips, Tricks & Troubleshooting

904 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1127 topics

Plans & Add-ons

1157 topics

Self Serve

482 topics

Prepaid

344 topics

Other

1018 topics

J

joeyyConnector

Plans & Add-ons

Confirmation of Asia 14-Day Roam Pass

I would like to confirm whether the Asia 14-Day Roam Pass has been successfully added to my account. Could you please check and let me know the current status?Thank you for your assistance.

Wintyer2Beginner

Waiting for Promo Samsung Watch 8 free watch

anyone know when you receive the redemption instruction for this i bought this phone almost right away

abbotBeginner

Charged $40.06 after cancelling my account on April 1st - Need assistance

Hi everyone,I’m looking for some help regarding a recent bill I received.I officially cancelled my Koodo service on April 1, 2026. However, I just received an April e-bill notification for $40.06, with a due date of May 12. The email also mentions an

Rena1311Beginner

Tips, Tricks & Troubleshooting

SE second gen troubleshoot

Hi all. I got an Apple watch cellular plan, but it has NEVER worked. I’ve had it for months (possibly a year now), and it doesn’t work without my phone nearby. I’ve attempted cellular setup a million times. Usually it will 1) not connect at all or

153

D

6 hours ago

Olga SeredaCoach

Tips, Tricks & Troubleshooting

Some one Help me to unlock my iPhone SE

someone help me to unlock my iPhone SE please

DavidBelBeginner

EXISTING CUSTOMER DISCOUNTS NOT SHOWING UP ON CHECKOUT

Just signed up for KOODO Internet and Stream+. For us as existing customers, the monthly rate is supposed to be $10/month cheaper for internet (for 24 months with a code) and $3/month cheaper for Stream+ than what we were charged on our credit card.

Cabra3221Beginner

getting charged scab though i don't have an account

Hi, I do not have an account with koodo but got a bill for 2$. Why did this happen? Cab you cancel the bill. Regards,Christopher Abraham

How do I make Koodo long distance renewable

How do I make Koodo prepaid long distance add-on self-renewable?

Jongin ChoiBeginner

It seems the March bill came out to be double.

My March bill is about twice as much as the previous one, so I would appreciate it if you could let me know the reason.

Edison53Coach

ordered $25/m sale. why is my bill $45.20???

I flagged this issue weeks ago when I first signed up. People said, just wait until you receive your first bill — it will have a $10/m discount for two years, and a further $10/m discount for autopay.So I have gone online and it STILL SAYS I owe $45.

596

G

16 hours ago