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Welcome to the Koodo Community

103,408 Topics
476,362 Replies
189,278 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|5 months ago

40800

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

460660

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

608020

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

A

anhbananaBeginner

Prepaid

Changed prepaid phone number, however, phone number is not activated

I changed my prepaid phone number today to a new number (still prepaid). Restarted my iPhone immediately after updating my number. It’s been a couple hours and my new number is still not activated. I’ve tried restarting several times, even left it of

mkmaOrganizer

Inaccurate billing charge with easy roam

Hello,I have been inappropriately charged for a US roaming package, please remove from my most recent bill.Thank you,Marisa

232

2 hours ago

T

Tm32973Beginner

Tips, Tricks & Troubleshooting

S24 Wi-Fi Calling Registration Error: Number does not match records

I am trying to enable VoLTE/Wi-Fi calling on my Galaxy S24, but the portal gives me the error message that my number doesn't match records. Can a rep please pull up my line and reset my backend VoLTE Access add-on?

StephenROrganizer

What happened to my chat record?

I was misinformed that a price increase did not apply to me. The increase was added to my account and I took it up with a chat rep. After sending an irrelevant reply, they apologized for the error and offered to apply a one month credit of the incr

BfiddyBeginner

Koodo Assist was dumber way to get help.

Koodo Assist was such a disappointment. My data ran out, I couldn't top up at all. I tried to call customer support but it kept sending me back to the useless Koodo Assist. After wasting a hour trying Koodo Assist, I then had to drive across town to

Anklebiter41Beginner

Customer service for billing is horrible

So the last two months I was overcharged on my phone bill and I didn’t know why. I tried calling twice to the customer service for billing because apparently the sales associates at the kiosk can’t do shit to help you. So I talked to someone on th

SummerSunAmbassador

2 Numbers same phone ; would like to move my second line ( esim2 ) to a BYOD device ; my other cellular phone.

I have 2 lines on my Phone. The primary which receives hundreds of spoofed calls, and the secondary number ( esim2 ). I have a free cellular phone hanging around. I would like to move the secondary esim2 number over to my android phone.Is this possib

KatyaBeginner

I can't pay my bill, as I don't have Canadian card anymore!!!

Boff89Beginner

Hello,I want to add a line with a new phone - but also add 1 new phone to an existing line.. But I can’t seem to add 2 phones to cart. I don’t want to pay shipping twice - is there a way to do this?

GabsBeginner

False roaming charges

My latest bill says I made two 1 minute calls while roaming when I did not. Live on border city but still no calls. Can you please help remove the false charges?

192

20 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

337 topics

Tips, Tricks & Troubleshooting

918 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1112 topics

Plans & Add-ons

1133 topics

Self Serve

483 topics

Prepaid

354 topics

Other

1043 topics

A

anhbananaBeginner

Prepaid

Changed prepaid phone number, however, phone number is not activated

I changed my prepaid phone number today to a new number (still prepaid). Restarted my iPhone immediately after updating my number. It’s been a couple hours and my new number is still not activated. I’ve tried restarting several times, even left it of

mkmaOrganizer

Inaccurate billing charge with easy roam

Hello,I have been inappropriately charged for a US roaming package, please remove from my most recent bill.Thank you,Marisa

232

2 hours ago

T

Tm32973Beginner

Tips, Tricks & Troubleshooting

S24 Wi-Fi Calling Registration Error: Number does not match records

I am trying to enable VoLTE/Wi-Fi calling on my Galaxy S24, but the portal gives me the error message that my number doesn't match records. Can a rep please pull up my line and reset my backend VoLTE Access add-on?

StephenROrganizer

What happened to my chat record?

I was misinformed that a price increase did not apply to me. The increase was added to my account and I took it up with a chat rep. After sending an irrelevant reply, they apologized for the error and offered to apply a one month credit of the incr

SummerSunAmbassador

2 Numbers same phone ; would like to move my second line ( esim2 ) to a BYOD device ; my other cellular phone.

I have 2 lines on my Phone. The primary which receives hundreds of spoofed calls, and the secondary number ( esim2 ). I have a free cellular phone hanging around. I would like to move the secondary esim2 number over to my android phone.Is this possib

KatyaBeginner

I can't pay my bill, as I don't have Canadian card anymore!!!

Boff89Beginner

Hello,I want to add a line with a new phone - but also add 1 new phone to an existing line.. But I can’t seem to add 2 phones to cart. I don’t want to pay shipping twice - is there a way to do this?

GBLBeginner

Koodo sent a text saying they are automatically changing my plan to a 5G plan soon and that they will ship me something. I don’t want 5G and I think I am the one that decides what I want with my cell plan. A company should not be automatically chan

One6ixxBeginner

Why was i charged over 70 dollar even though my tab is paid is paid off

Zzz_lizBeginner

abroad and cant cancel my service

Hi there, im abroad and cant cancel my service. I tried online and it won’t work. I’m being charged for a service that isn’t being used as of the end of May. Please help as I need to discontinue my Koodo plan! I don’t have access to X nor Facebook.

735