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Welcome to the Koodo Community

101,664 Topics
467,876 Replies
185,251 Members

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Forum|Forum|1 year ago

249200

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|1 year ago

414820

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

568570

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Categories
Help others

S

sanseveria1970Organizer

Billing & Payments

Billing discrepancy after new plan activation – quoted $40, showing $50

Hello, I activated a new plan with Koodo on January 1st, and the representative I spoke with told me it would be $40/month. I just received my SIM card today (Jan 7), inserted it, and logged into my account — it’s showing $50/month.I’ve tried reachin

mycroftCoach

I'm overseas. I cannot reset my password.

I am unable to reset my password. I click on the lost password link, receive an email with a new link which takes me in an endless loop.I am overseas, but using a VPN connection in Canada.Can someone tell me how to contact a human being online?

DavidFaykoshBeginner

Difficult to talk to anyone

Why is it so difficult to talk to anyone live at Koodo.No one to answer a few simple questions, just a runaround. The self serve is really not user friendly at all, just keep going around in circles.I was thinking of adding cell phone to my account.

JOC54Beginner

I agreed to a pre paid plan for 2 phones and my self serve account apparently is set up for monthly payments. I have provided account information for banking but suspect I will be paying for a plan I didn’t agree to . Both phone numbers appear on the

51

35 minutes ago

F

FortuneKookieOrganizer

Other

Disney+ email address change

I recently acquired a Google TV with a Disney+ feature. I tried logging in but was unsuccessful. I could still access the Disney stream on the Apple TV box. So I tried changing the email address on the Disney stream account to match the email address

subscriptionOrganizer

Plans & Add-ons

Assistance Required: Unable to Cancel Amazon Prime Add-On

Hello,I have a question regarding cancelling Amazon Prime.According to the Koodo website, Amazon Prime can be cancelled by clicking the “X” button under My Add-Ons on the Self-Serve page. However, when I check my add-ons, I do not see the “X” button

lisa0888Beginner

Cancelled my phone plan but have a bill

I cancelled my phone plan way back in November which I know for a fact was cancelled as my sim card stopped working. However, I just received and email stating my plan is cancelled but I owe 77.80, stating it’s an overdue balance from December but my

111

1 hour ago

A

Arun GhewarchandOrganizer

Billing & Payments

incorrect easy roaming charges

Hello I see my latest bill has been charged with easy roaming charges of 16$ which is incorrect.I just landed in US and took of the airplan mode and before I can disable to roaming feature of data the roaming was charged to me. if you see the usage

346

2 hours ago

B

Barbara SwansonBeginner

Billing & Payments

I need copies of Telus bills before I switched to Koodo. Telus said to contact you.

I was previously a telus customer and then switched to Koodo , I need copies of billing from last year and cannot get into my telus account. I was told to contact Koodo to get these.

343

O

4 hours ago

Andreas WiatowskiBeginner

Other

Cloudflare has blocked IP - login to account

I operate a community fibre network at a park. All my customers are CGNAT behind a single public IP. No Koodo customers can access the secure account website as cloudflare is blocking. Can you tell me who to contact at Koodo to get our IP whitelis

10815

N

6 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

335 topics

Tips, Tricks & Troubleshooting

907 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1146 topics

Plans & Add-ons

1141 topics

Self Serve

490 topics

Prepaid

345 topics

Other

1025 topics

S

sanseveria1970Organizer

Billing & Payments

Billing discrepancy after new plan activation – quoted $40, showing $50

Hello, I activated a new plan with Koodo on January 1st, and the representative I spoke with told me it would be $40/month. I just received my SIM card today (Jan 7), inserted it, and logged into my account — it’s showing $50/month.I’ve tried reachin

mycroftCoach

I'm overseas. I cannot reset my password.

I am unable to reset my password. I click on the lost password link, receive an email with a new link which takes me in an endless loop.I am overseas, but using a VPN connection in Canada.Can someone tell me how to contact a human being online?

DavidFaykoshBeginner

Difficult to talk to anyone

Why is it so difficult to talk to anyone live at Koodo.No one to answer a few simple questions, just a runaround. The self serve is really not user friendly at all, just keep going around in circles.I was thinking of adding cell phone to my account.

JOC54Beginner

I agreed to a pre paid plan for 2 phones and my self serve account apparently is set up for monthly payments. I have provided account information for banking but suspect I will be paying for a plan I didn’t agree to . Both phone numbers appear on the

51

35 minutes ago

F

FortuneKookieOrganizer

Other

Disney+ email address change

I recently acquired a Google TV with a Disney+ feature. I tried logging in but was unsuccessful. I could still access the Disney stream on the Apple TV box. So I tried changing the email address on the Disney stream account to match the email address

subscriptionOrganizer

Plans & Add-ons

Assistance Required: Unable to Cancel Amazon Prime Add-On

Hello,I have a question regarding cancelling Amazon Prime.According to the Koodo website, Amazon Prime can be cancelled by clicking the “X” button under My Add-Ons on the Self-Serve page. However, when I check my add-ons, I do not see the “X” button

lisa0888Beginner

Cancelled my phone plan but have a bill

I cancelled my phone plan way back in November which I know for a fact was cancelled as my sim card stopped working. However, I just received and email stating my plan is cancelled but I owe 77.80, stating it’s an overdue balance from December but my

111

1 hour ago

A

Arun GhewarchandOrganizer

Billing & Payments

incorrect easy roaming charges

Hello I see my latest bill has been charged with easy roaming charges of 16$ which is incorrect.I just landed in US and took of the airplan mode and before I can disable to roaming feature of data the roaming was charged to me. if you see the usage

346

2 hours ago

B

Barbara SwansonBeginner

Billing & Payments

I need copies of Telus bills before I switched to Koodo. Telus said to contact you.

I was previously a telus customer and then switched to Koodo , I need copies of billing from last year and cannot get into my telus account. I was told to contact Koodo to get these.

343

O

4 hours ago

Andreas WiatowskiBeginner

Other

Cloudflare has blocked IP - login to account

I operate a community fibre network at a park. All my customers are CGNAT behind a single public IP. No Koodo customers can access the secure account website as cloudflare is blocking. Can you tell me who to contact at Koodo to get our IP whitelis

10815

N

6 hours ago