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2FA Login

WTF??? NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in? WTF? Where the hell do I put that? And why should I? It’s bad enough using a phone for 2FA instead of a secure site or a password mana

919

R

9 hours ago

D

Doug223344Beginner

International data roaming needed with Canada/US/Mexico plan

I have international data roaming turned off as I usually use an e-sim for data for international travel to avoid using easy roam or getting accidently charged for data. I recently got a plan with Canada / US / Mexico talk text and data, and am plan

252

Wireless Home Phone will not accept SMS for 6 digit code

Unable to get the 6 digit code by SMS on my Koodo wireless home phone which it do not accept SMS

101

13 hours ago

MarcosaluzBeginner

unknown number charges

There are two unknown phone numbers in my account. I never signed up for these and now my billing account is over charged. Two completely different new plans that I did not sign up for. What do I do??

182

Stop family members from calling the USAProposed

15 hours ago

K

KennerConnector

Add the USA to the list of international calls when I turn off international calling. I want to stop people on my phone plan from calling to the USA. (kids, seniors) It’s as simple as that.

1

846

GaudiBeginner

Deleted eSIM – Cannot Access Self Serve Because SMS Verification Is Required

Hi Koodo Support,My iPhone recently went through a repair, and unfortunately my Koodo eSIM was deleted during the process.My phone number currently has no service, so I cannot receive SMS verification codes.The problem is that Koodo Self Serve also r

211

S

Shamsideen AmusaBeginner

posted in Self Serve

Data activation

My spouse line ********89 linked to my account with koodo has been shut out koodo services and as such she couldn't receive calls or have online access.I would appreciate if the line could be activated to receive online/ data services please

151

H

hak88Beginner

Reocurring billing

Hi there, I just spoke with my bank and they said I had to ask my provider to “code” my bill correctly to receive the highest amount of cashback for my Koodo bill. Is this possible?

363

arielmendezBeginner

Can’t log in to Self Serve after switching from Public Mobile (password reset not working)

Hi, I switched from Public Mobile to Koodo today. I registered for Self Serve this morning (got the confirmation email), logged in once and set up pre-authorized payments. Now I can’t log in: password reset never sends an email (checked spam), and “f

282

G

Gail for DanBeginner

unauthorized upgrade with stream+

Why did our stream+ basic package for 23.00 get changed to stream+ basic with Netflix premium for 39.00 without our consent?

403

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Z

ZalmAdvisor

2FA Login

WTF??? NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in? WTF? Where the hell do I put that? And why should I? It’s bad enough using a phone for 2FA instead of a secure site or a password mana

919

R

9 hours ago

D

Doug223344Beginner

International data roaming needed with Canada/US/Mexico plan

I have international data roaming turned off as I usually use an e-sim for data for international travel to avoid using easy roam or getting accidently charged for data. I recently got a plan with Canada / US / Mexico talk text and data, and am plan

252

Wireless Home Phone will not accept SMS for 6 digit code

Unable to get the 6 digit code by SMS on my Koodo wireless home phone which it do not accept SMS

101

13 hours ago

MarcosaluzBeginner

Deleted eSIM – Cannot Access Self Serve Because SMS Verification Is Required

unknown number charges

There are two unknown phone numbers in my account. I never signed up for these and now my billing account is over charged. Two completely different new plans that I did not sign up for. What do I do??

182

GaudiBeginner

Hi Koodo Support,My iPhone recently went through a repair, and unfortunately my Koodo eSIM was deleted during the process.My phone number currently has no service, so I cannot receive SMS verification codes.The problem is that Koodo Self Serve also r

211

H

hak88Beginner

Reocurring billing

Hi there, I just spoke with my bank and they said I had to ask my provider to “code” my bill correctly to receive the highest amount of cashback for my Koodo bill. Is this possible?

363

arielmendezBeginner

Can’t log in to Self Serve after switching from Public Mobile (password reset not working)

Hi, I switched from Public Mobile to Koodo today. I registered for Self Serve this morning (got the confirmation email), logged in once and set up pre-authorized payments. Now I can’t log in: password reset never sends an email (checked spam), and “f

282

G

Gail for DanBeginner

unauthorized upgrade with stream+

Why did our stream+ basic package for 23.00 get changed to stream+ basic with Netflix premium for 39.00 without our consent?

403

H

harry5004Beginner

how do i log into self serve when phone number is deactivated

Change plan

If i change my plan while in the middle of an existing 2 year contract, will it reset the timeline of the contract or will it stay the same as the original?

201

G

2 days ago

B

Bronson LourencoBeginner

asked in Other

My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay

292