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Welcome to the Koodo Community

103,674 Topics
477,565 Replies
189,810 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

50020

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

467890

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

613660

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

R

robmorOrganizer

Tips, Tricks & Troubleshooting

turn physical sim to e sim

i,m going from an iphone 8 plus with physical sim to a 15 promax with e sim . instructions say if convert nano to esim don t appear on my old phone to contact telus any advice to get this seemingly simple task accomplished since contacting a real p

Jas09Organizer

I wanna ask: which credit bureau kodoo reports late payments to?

KiddieboyBeginner

public mobile vers koodo

Je veux migrer mon compte de public mobile a Koodo car le forfait promotionnel qu'ils m'offrent est intéressant. Quand j'essaie de le faire via l'application , je reçois un code d'erreur 90011 et la transaction n'a pas lieu

Karan MacDonaldRockstar

Plans & Add-ons

Inavle to add rollover perk to account

I have a family plan and one of my numbers, I'm unable to add data rollover as one of my free perks. My other three numbers are fine. It's just this one. Is there anybody from Koodo in this community board that can assist me please? I've tried to rem

ncc1701Beginner

Coverage of Calls and Texts for Europe 14 Day Pass

I am travelling to Italy soon and considering signing up for the Europe 14 Day Pass for $50. I have read the info on Koodo website about what is covered but still confused.I understand incoming and outgoing texts within Italy; and incoming and outgoi

NancylbBeginner

Overcharged on plan upgrade?

I just upgraded the plan on one of my phone lines (ending in 1326)The new plan is $40./month less $10 discount for preauthorized payments = $30./monthThe old plan was $25. per month.The change was made 3 days into a new billing cycle, July 18 to Augu

orangebubble86Beginner

Plans & Add-ons

Traveling to Ireland and Northern Ireland - Europe 30 Day Pass

As the title says, I’m traveling to Ireland and Northern Ireland. In the list of eligible destinations, it states only Ireland. I just want to make sure this plan would also include Northern Ireland, so I don’t get any unexpected charges. thoughts?

Jacky01Beginner

the data is not working

I transfered my 2nd line on a new device s22 the number ********36 so I already set it up and use the esim option the I inserted the physical Sim too after the esim process is finish but I didn't know that it's gonna cause problem now the device can

flashinstinctBeginner

Tips, Tricks & Troubleshooting

Does Koodo support Nothing Phone 3a Pro and 4aPro

Can’t seem to find a definitive answer anywhere and with the holiday season soon around the corner, I’m eyeing the nothing phone to switch out my Apple 13.

GageBeginner

I never left canada. I live on the border of the USA a 5 min drive. Now that I have gotten my young son his own cell & put him on my plan we both are getting charged this fee. Help us fix this! This is the second easy roam charge I have gotten th

727

11 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

331 topics

Tips, Tricks & Troubleshooting

923 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1105 topics

Plans & Add-ons

1141 topics

Self Serve

481 topics

Prepaid

349 topics

Other

1044 topics

R

robmorOrganizer

Tips, Tricks & Troubleshooting

turn physical sim to e sim

i,m going from an iphone 8 plus with physical sim to a 15 promax with e sim . instructions say if convert nano to esim don t appear on my old phone to contact telus any advice to get this seemingly simple task accomplished since contacting a real p

KiddieboyBeginner

public mobile vers koodo

Je veux migrer mon compte de public mobile a Koodo car le forfait promotionnel qu'ils m'offrent est intéressant. Quand j'essaie de le faire via l'application , je reçois un code d'erreur 90011 et la transaction n'a pas lieu

Karan MacDonaldRockstar

Plans & Add-ons

Inavle to add rollover perk to account

I have a family plan and one of my numbers, I'm unable to add data rollover as one of my free perks. My other three numbers are fine. It's just this one. Is there anybody from Koodo in this community board that can assist me please? I've tried to rem

orangebubble86Beginner

Plans & Add-ons

Traveling to Ireland and Northern Ireland - Europe 30 Day Pass

As the title says, I’m traveling to Ireland and Northern Ireland. In the list of eligible destinations, it states only Ireland. I just want to make sure this plan would also include Northern Ireland, so I don’t get any unexpected charges. thoughts?

Jacky01Beginner

the data is not working

I transfered my 2nd line on a new device s22 the number ********36 so I already set it up and use the esim option the I inserted the physical Sim too after the esim process is finish but I didn't know that it's gonna cause problem now the device can

flashinstinctBeginner

Tips, Tricks & Troubleshooting

Does Koodo support Nothing Phone 3a Pro and 4aPro

Can’t seem to find a definitive answer anywhere and with the holiday season soon around the corner, I’m eyeing the nothing phone to switch out my Apple 13.

FIRAS BAHJAT ALALWAAdvisor

Billing & Payments

Mobile Number Recovery

Why can't I get my mobile number back after paying the required fees? The number is still not activated. If I had known this would happen, I wouldn't have paid anything. I still have internet bills to pay, and if I don't get my phone number back, I w

briavBeginner

Activation Error 0.8200

Trying to activate a pre-paid account. Everything good, eSIM seems to have been fine, my credit card was charged, got to the end and it says “activation error 0.8200”I called the help number provided. It went to Telus. Telus says everything looks fi

PikuBeginner

Tips, Tricks & Troubleshooting

Activation of Netflix in Stream+ with wrong email

I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them, i.e. to unlink the existing account and link my old one? Or should I cancel t

323

1 day ago

T

thunderbaby1919Connector

Plans & Add-ons

Easy Roam 30 day pass issues and questions

Hi there, I have been using a Europe Easy Roam 30 day Travel Pass for the past few weeks and had two questions about it. The pass instructions say that the 30 day pass provides 30 “consecutive days” of roaming but it also says it is active for 45 day

626

1 day ago