Welcome to the Koodo Community

not impressed at all.

I ordered a new phone in store after mine was stolen. I was told It would be here within 3-5 business days. It has now been 15 business days. I haven’t received any tracking information and I cannot connect to a representative. Just these stupid AI b

82

57 minutes ago

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Gladys14Connector

Pixel 10a, Pro, Pro XL - Is the BOOTLOADER Able To Be Unlocked For GrapheneOS In November 2026?

I’m looking for a specific answer for the above noted Google Pixel models being sold by Koodo in November of 2026, if the Bootloader is unlockable to permit the installation of GrapheneOS? I am NOT talking about the SIM lock, but the Bootloader lock

287

A

AndresMcMBeginner

asked in Plans & Add-ons

Partial service outage?

Over the past 2-3 days I've been experiencing some odd intermittent issues in Southern Ontario. Receiving RCS and text messages but outgoing messages failing to send.Very very slow data and page requests outright failing. As in my data connection not

142

posted in Billing & Payments

J

Jaycee3000Beginner

hot happy!

Koodo hasn’t been the best experience, everytime you change your plan then after they send you deals! Changed my number once and was not aware of large billing owing! Ridiculous change it to 180 to 105 still had to pay. I’ve been a good member for 5+

213

Issues Contacting Customer Service

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JustineLBeginner

posted in Other

Hello,I was incorrectly charged on my recent EasyRoam package and I’m finding it absolutely impossible to actually speak to a person. I’ve tried logging into the chat about 5 or 6 times to get someone to contact me, but every time I try and request a

161

6 hours ago

Purple JLeader

asked in Self Serve

just curious

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification. Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers. One of which is my number the other was a number I

604

7 hours ago

K

kmacsourisAdvocate

asked in Self Serve

Unable to add mobile plan to smart watch

I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the lates

13325

jacob.wBeginner

Need help signing up for internet service

Hello, I recently returned to Koodo after having migrated away for a short time because of moving. I had intended to bundle both mobility and internet service. I recall previously being offered a discount for essentially bundling the two but now when

332

VirginieBConnector

Cannot send text - ,sometimes they receive it several times

Hi,A while ago I switched from monthly to prepaid and since there I’ve had issue with my texts, but it’s just getting worse and worse. I have an iPhone.Most of the times it tells me it cannot be delivered. A friend of mine got it 4 times anyway. I h

333

12 hours ago

I

isieBeginner

asked in Billing & Payments

payment due date?

My payment due date is Nov 6. Why was the autopayment taken out of my bank account on Oct 31?

201

1 day ago

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beanarooBeginner

not impressed at all.

I ordered a new phone in store after mine was stolen. I was told It would be here within 3-5 business days. It has now been 15 business days. I haven’t received any tracking information and I cannot connect to a representative. Just these stupid AI b

82

57 minutes ago

G

Gladys14Connector

Pixel 10a, Pro, Pro XL - Is the BOOTLOADER Able To Be Unlocked For GrapheneOS In November 2026?

I’m looking for a specific answer for the above noted Google Pixel models being sold by Koodo in November of 2026, if the Bootloader is unlockable to permit the installation of GrapheneOS? I am NOT talking about the SIM lock, but the Bootloader lock

287