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Welcome to the Koodo Community

103,634 Topics
477,375 Replies
189,743 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

48580

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

466860

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

612770

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

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4 Articles

Recently Active
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Help others

C

CokesonBeginner

Other

Unable to change free perk to 3 Day US roaming

Hello,I tried to change my free perk to 3 day US roaming. It seems not working on my self service. Could you help me change it?Thank you.

Beautyfly710Beginner

Good day, I recently switched ro Kodoo and I am.looking for an email to send a copy of my check stub and employee number so that I can avail of my Walmart discount. Please adviseDanielle**post edited by moderator to hide personal information

203

1 hour ago

D

did_not_sign_upBeginner

Purchases & Returns

Did not sign up but received email saying "Your email address has been successfully verified". How?

Hello, I have never had anything to do with koodo services but today I received 1 email saying “Your email address has been successfully verified” and another email saying “Your activation is now complete”. Since there has not been any other login t

EllyMomOrganizer

Billing error - long distance charge

Hello, My daughter got charged for a long distance call to Iran, but she never made a call. I've checked her call log on her phone and there is no record of the call. We don't have anyone we know in Iran and she didn't let other to use her phone on t

CapitalBRockstar

ASIA 14 day travel pass for South Korea?

I did not realize that there was the Asia 14 Day Travel Pass ( $70) for South Korea.I plan on going for 10 days at the end of the month.Can someone confirm that all I need to do is text ASIA14 from my phone to 7626 ahead of time before my trip and th

Claudia Zuluaga CorredorBeginner

Billing & Payments

Payment Agreement

Hello Koodo,I hope you’re well,in writing because I would like to do a payment agreement, I know was my wrong for not noticed you about my missing payment, but I’m very interested to pay my bill, yesterday I revived my renew work permit and y I would

prisonplanetBeginner

i was cheated on my charges i paid my bill full up like a month back and these new charges are horrendous so please reduce the damage thank you in jesus name

dmlemanBeginner

Telus internet backup featurees

Telus have a feature that if their internet goes down any devices will automatically be switched to mobile data and the data used will not count in your mobile data plan. This applies to Telus, Koodo or Public mobility accounts.My Telus internet went

vanorapeterBeginner

Free perk not updating

I am trying to update my free perk on my 6*******47 number to 3 day roaming US and even though it seems to go through, it doesn't actually update on my account. Can someone help please?

162

22 hours ago

C

Carl_prischusConnector

Billing & Payments

changing my 2 year phone contract after purchase

I just purchased the samsung z flip 8 but a week later now, the price has dropped by $10. Would koodo be able to charge me $10 less even after the purchase.

373

O

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

329 topics

Tips, Tricks & Troubleshooting

916 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1095 topics

Plans & Add-ons

1131 topics

Self Serve

477 topics

Prepaid

346 topics

Other

1043 topics

C

CokesonBeginner

Other

Unable to change free perk to 3 Day US roaming

Hello,I tried to change my free perk to 3 day US roaming. It seems not working on my self service. Could you help me change it?Thank you.

Beautyfly710Beginner

Good day, I recently switched ro Kodoo and I am.looking for an email to send a copy of my check stub and employee number so that I can avail of my Walmart discount. Please adviseDanielle**post edited by moderator to hide personal information

203

1 hour ago

D

did_not_sign_upBeginner

Purchases & Returns

Did not sign up but received email saying "Your email address has been successfully verified". How?

Hello, I have never had anything to do with koodo services but today I received 1 email saying “Your email address has been successfully verified” and another email saying “Your activation is now complete”. Since there has not been any other login t

EllyMomOrganizer

Billing error - long distance charge

Hello, My daughter got charged for a long distance call to Iran, but she never made a call. I've checked her call log on her phone and there is no record of the call. We don't have anyone we know in Iran and she didn't let other to use her phone on t

CapitalBRockstar

ASIA 14 day travel pass for South Korea?

I did not realize that there was the Asia 14 Day Travel Pass ( $70) for South Korea.I plan on going for 10 days at the end of the month.Can someone confirm that all I need to do is text ASIA14 from my phone to 7626 ahead of time before my trip and th

prisonplanetBeginner

i was cheated on my charges i paid my bill full up like a month back and these new charges are horrendous so please reduce the damage thank you in jesus name

dmlemanBeginner

Telus internet backup featurees

Telus have a feature that if their internet goes down any devices will automatically be switched to mobile data and the data used will not count in your mobile data plan. This applies to Telus, Koodo or Public mobility accounts.My Telus internet went

vanorapeterBeginner

Free perk not updating

I am trying to update my free perk on my 6*******47 number to 3 day roaming US and even though it seems to go through, it doesn't actually update on my account. Can someone help please?

France27Beginner

Basically, my esim was deleted and I tried to move it over to a new phone, when I went to self serve it was giving me an error on verifying on my email. Now I cant even use my phone because I dont have a connection.

PH2024Beginner

I was overbilled $10 on July 25 at 1:29pm. I was not out of the country so there should not be a roaming charge. How do I get this removed form my statement.

181

O

1 day ago