Koodo Community

en

/

fr

Shop

Phones Plans Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

103,811 Topics
478,323 Replies
190,113 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

56910

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

472810

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

617550

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

J

JorgyBeginner

Other

Moto G Edge 2026 & VoLTE

Just ordered this phone for a second user and noticed it does not come with VoLTE for any plan.2 questions:Will they even notice? &Any idea if Koodo plans to enable VoLTE support in the future? In a rural area (Gulf Islands, BC) with only a Roge

395

J

59 minutes ago

D

DavesNotHereManBeginner

Plans & Add-ons

New customer. Pick Your Perk not working

Competed transfer yesterday from Fido and service seems to be working fine but In trying to add my free perk (roll over data) and I just get an error message that it can’t add it right now? Any assistance? I’ve cleared cache and data, tried a differe

193

McKrackerBeginner

Hey all. Been very happy as a Koodo customer for over a year now, but ran into a pair of 1 min roaming charges on the last bill. My home is in a spot where I think there is some overlap with the states (I'm on Southeast Vancouver Island) and I've see

131

2 hours ago

R

Ranbir singhConnector

Billing & Payments

wrong Bill

Hi Team I am a new user to koodo I was told over the counter that my international calls are included in my plan but I am getting charged for that plz help call me

487

Eddie MaranoCoach

HiJust received my second billing since signing up for autopay. Discount was applied to my bill for signing up but it seems like the autopay has not been activated as I am being asked to pay the bill amount. Is this normal? Last month I asked and you

719

E

11 hours ago

R

RickNSRockstar

Tips, Tricks & Troubleshooting

No speed dial for Koodo voicemail

After replacing my SIM card, speed dial 1 no longer works to access my Koodo voicemail. I just get dead air. And the voicemail access number does not appear on my phone anywhere. How do I get Koodo to push that voicemail access number to my phone?

10813

$55 100GB UL Can US Min SFD (5G, P2P)

With this plan, there is a charge on my bill for 3 days of roaming - Easyroam @ $16 per day. This site in the help pages shows that there should be zero charge for that. The billing link to “ask us to review a charge” is broken and does nothing.Wha

746

1 day ago

J

JHamesBeginner

Billing & Payments

Unable to request review of bill charge - website malfunction

I want a charge on my bill reviewed. I have logged in to the self-serve portal, clicked on “review a charge”, entered all of the info, including why I am requesting the review, and then whenever I hit submit, I get the same “unknown error” message. I

1186

wlomazziConnector

Pre-authorized payment removed twice without authorization

On September 17, 2026, I received an email stating that pre-authorized payment was removed from my account. I did not request this change and did not authorize its removal.My automatic payment was processed normally on September 14, 2026, just days b

32330

1 day ago

P

PetbojBeginner

Purchases & Returns

SIM CARD NOT RECEIVED

SIM card sent on september 11th not received yet. Billing cycle started on sept.16th.Trying to cancel the account. Refused because wrong PIN . Not asked me to create at opening. Not possible to changed because no SIM card for text identification. Nei

355

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

333 topics

Tips, Tricks & Troubleshooting

941 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1139 topics

Plans & Add-ons

1172 topics

Self Serve

494 topics

Prepaid

351 topics

Other

1071 topics

D

DavesNotHereManBeginner

Plans & Add-ons

New customer. Pick Your Perk not working

Competed transfer yesterday from Fido and service seems to be working fine but In trying to add my free perk (roll over data) and I just get an error message that it can’t add it right now? Any assistance? I’ve cleared cache and data, tried a differe

193

McKrackerBeginner

Hey all. Been very happy as a Koodo customer for over a year now, but ran into a pair of 1 min roaming charges on the last bill. My home is in a spot where I think there is some overlap with the states (I'm on Southeast Vancouver Island) and I've see

131

$55 100GB UL Can US Min SFD (5G, P2P)

With this plan, there is a charge on my bill for 3 days of roaming - Easyroam @ $16 per day. This site in the help pages shows that there should be zero charge for that. The billing link to “ask us to review a charge” is broken and does nothing.Wha

746

1 day ago

W

wlomazziConnector

Billing & Payments

Pre-authorized payment removed twice without authorization

On September 17, 2026, I received an email stating that pre-authorized payment was removed from my account. I did not request this change and did not authorize its removal.My automatic payment was processed normally on September 14, 2026, just days b

32330

1 day ago

P

PetbojBeginner

Purchases & Returns

SIM CARD NOT RECEIVED

SIM card sent on september 11th not received yet. Billing cycle started on sept.16th.Trying to cancel the account. Refused because wrong PIN . Not asked me to create at opening. Not possible to changed because no SIM card for text identification. Nei

355

1 day ago

C

CapitalBRockstar

Self Serve

2FA for postpaid customers?

Does anyone have more details on 2FA? Should we all be getting a message about how to implement this?I can log in like I use to with only my email and password. When I go to my profile I see nothing about Two factor authentication and how to set it u

523

TravisnBorkBeginner

No calls come through. Reset phone already. Always had poor signal strength now just one bar and no calls. What am I paying for?

252

MarryConnector

Enable Wifi calling on my account

I would like to enable Wifi calling but i don’t see the addon on my acccount. I read the post from someone and looks like its has to be approved first by Koodo. I am wondering how I can get the approval?

918

M

1 day ago

B

Betty GarbuttBeginner

Billing & Payments

cancellation of pre authorized payment

My pre authorized payment was cancelled Sept. 18 and it was not done my me. This is the second time I have had a problem with the payment. Why is this happening?

493

I paid full in my last billing cycle. I decided to switch from different network provider because every month my bills are going up. In fact, I am not using much of my data. I paid my balances. If there’s few days from the cycle, this should prorated

12614

2 days ago