Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

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Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

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brashley46Beginner

asked in Tips, Tricks & Troubleshooting

No apparent signal on cable

At least cable modem doe not detect any. … We just moved in and we have no idea which internet service provider the previous tenants used. Incoming cable is copper coax with black insulation.

31

D

50 minutes ago

C

Carl KoodoKoodo Team Member

published in Blogs

How To Find The Best Deals This Black Friday (2026 Guide)Blog

Finding the best Black Friday deals doesn’t have to be complicated. Every year, Canadians save money on smartphones, 5G plans and home internet during this season. In fact, according to a survey by Retail Council of Canada, 84% of Canadians call Blac

80

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1 hour ago

P

PastjungleConnector

asked in Billing & Payments

40Go - 365 days prepaid plan - Recurrent paiment

Hello everyone, I was about to activate a new account with a prepaid card I physicaly have at home and wanted the 365 days plan. From what I understood, it was a single 160$ payment for the whole year, with a max of 40Go usable. When trying to pay,

909

3 hours ago

R

Reasonably frustratedConnector

asked in Tips, Tricks & Troubleshooting

Register self service issue

Been getting this message when I try to register my self service for a few days. Any fixes?

417

D

6 hours ago

B

Bone_K-9Organizer

asked in Tips, Tricks & Troubleshooting

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

11812

JasonSavoieBeginner

Unable to register for Self Serve

Last week I purchased a phone plan and SIM card for Koodo myself online. After receiving the email containing my client contract, I attempted to sign up for Self Serve. I was able to enter my data that the chat assistant requested and clicked through

213

Gm05Beginner

Cancelling my plan or my line, already outside the canada

I am trying to cancel mg line, because I had to leave Canada for good. I tried messaging them on facebook, and they told me to call them. How can I call them if Im outside the country. Do they have an email? Please help

332

D

1 day ago

A

AbhiMBeginner

asked in Plans & Add-ons

List of 27 Countries in Long Distance calling Perk. I can get it using the online available AI tools but is there any authentic link from Koodo Mobile with this list?

List of 27 Countries in Long Distance calling Perk. I can get it using the online available AI tools but is there any authentic link from Koodo Mobile with this list

231

AltarasConnector

New. Activation, never received eSIM or email.

4311

1 day ago

S

Susan008Beginner

asked in Self Serve

Prepaid Account Locked – Unable to Contact Support or Activate Replacement SIM

Hi everyone,I’m hoping someone can help me with a frustrating issue with my son’s Koodo Prepaid account.His SIM card suddenly stopped working, and his phone showed “No SIM.” When I tried to log in to Self Serve to check the account, I received an inc

584

S

1 day ago

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B

brashley46Beginner

asked in Tips, Tricks & Troubleshooting

No apparent signal on cable

At least cable modem doe not detect any. … We just moved in and we have no idea which internet service provider the previous tenants used. Incoming cable is copper coax with black insulation.

31

D

50 minutes ago

P

PastjungleConnector

asked in Billing & Payments

40Go - 365 days prepaid plan - Recurrent paiment

Hello everyone, I was about to activate a new account with a prepaid card I physicaly have at home and wanted the 365 days plan. From what I understood, it was a single 160$ payment for the whole year, with a max of 40Go usable. When trying to pay,

909

3 hours ago

R

Reasonably frustratedConnector

asked in Tips, Tricks & Troubleshooting

Register self service issue

Been getting this message when I try to register my self service for a few days. Any fixes?

417

D

6 hours ago

B

Bone_K-9Organizer

asked in Tips, Tricks & Troubleshooting

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

11812

JasonSavoieBeginner

Unable to register for Self Serve

Last week I purchased a phone plan and SIM card for Koodo myself online. After receiving the email containing my client contract, I attempted to sign up for Self Serve. I was able to enter my data that the chat assistant requested and clicked through

213

Gm05Beginner

Cancelling my plan or my line, already outside the canada

I am trying to cancel mg line, because I had to leave Canada for good. I tried messaging them on facebook, and they told me to call them. How can I call them if Im outside the country. Do they have an email? Please help

332

D

1 day ago

A

AbhiMBeginner

asked in Plans & Add-ons

List of 27 Countries in Long Distance calling Perk. I can get it using the online available AI tools but is there any authentic link from Koodo Mobile with this list?

List of 27 Countries in Long Distance calling Perk. I can get it using the online available AI tools but is there any authentic link from Koodo Mobile with this list

231

AltarasConnector

New. Activation, never received eSIM or email.

4311

1 day ago

S

Susan008Beginner

asked in Self Serve

Prepaid Account Locked – Unable to Contact Support or Activate Replacement SIM

Hi everyone,I’m hoping someone can help me with a frustrating issue with my son’s Koodo Prepaid account.His SIM card suddenly stopped working, and his phone showed “No SIM.” When I tried to log in to Self Serve to check the account, I received an inc

584

anikarBeginner

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even t

554

M

1 day ago

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