Welcome to the Koodo Community

Koodo voicemail not connecting

My wife and I have our own cell phone, both on a Koodo plan. When either one of us tries to access voice mail by dialing our own numbers, the call drops, and says not connected. Voicemail does not pickup when either numbered is called, therefore me

1123

JeetsraBeginner

Hello TeamI am not receiving the esim notification after going through the esim recovery process.Please help. RegardsRattanjeet

212

D

8 minutes ago

FrankmtlBeginner

Choosing Koodo Prepaid but wont accept Credit card format

So I tried activating the $159/year prepaid plan for my mom who is with Telus prepaid. Unfortunately it will not accept any of the my credit cards including hers as it wants the 16 digit number to have no spaces. Attempting to erase spaces screws up

111

11 hours ago

kmacsourisAmbassador

Plan changed and unable to add data rollover perk

I have a family plan. My son decided to upgrade his phone and data plan. The upgrade and plan change, these went through fine. He wants to keep the data rollover as his perk. I am unable to add it back to his line. I deselect and reselect, click appl

353

posted in Billing & Payments

J

Jaycee3000Beginner

hot happy!

Koodo hasn’t been the best experience, everytime you change your plan then after they send you deals! Changed my number once and was not aware of large billing owing! Ridiculous change it to 180 to 105 still had to pay. I’ve been a good member for 5+

768

p1ldob04Connector

How to enable voice mail icon on phone

I have a Samsung A530W from 2018. Whenever I get a VM I am suppose to get a little icon on my home screen on my phone to show I have a new message. I am not getting any notifications on it and not sure if it is a setting on phone or Koodo. I went thr

183

asked in Billing & Payments

C

carmannaBeginner

usage charge

I was charged for $10 for data but wasn’t over my amount for the month and I didn’t travel out of Canada

122

PVTBeginner

"Cannot Connect to Voicemail"

Calls not going out

Some calls not going out. Some are. Whats going on?

1603

Krunchy71Connector

I am on android and when I try to call my voicemail, it says “Cannot Connect to Voicemail”.

282

Frank XUBeginner

Outgoing calls failing with error 22P1 – incoming calls work fine

I'm having trouble making outgoing calls on my Koodo mobile line.Every time I try to call, I hear the error message: "22P1 — An active call is already in progress. This call cannot be completed."

1717

R

Show more activity

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

330 topics

Tips, Tricks & Troubleshooting

942 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1111 topics

Plans & Add-ons

1147 topics

Self Serve

502 topics

Prepaid

350 topics

Other

1069 topics

I

idougtechBeginner

Koodo voicemail not connecting

My wife and I have our own cell phone, both on a Koodo plan. When either one of us tries to access voice mail by dialing our own numbers, the call drops, and says not connected. Voicemail does not pickup when either numbered is called, therefore me

1123

JeetsraBeginner

Hello TeamI am not receiving the esim notification after going through the esim recovery process.Please help. RegardsRattanjeet

212

D

8 minutes ago

FrankmtlBeginner

Choosing Koodo Prepaid but wont accept Credit card format

So I tried activating the $159/year prepaid plan for my mom who is with Telus prepaid. Unfortunately it will not accept any of the my credit cards including hers as it wants the 16 digit number to have no spaces. Attempting to erase spaces screws up

111

11 hours ago

kmacsourisAmbassador

Plan changed and unable to add data rollover perk

I have a family plan. My son decided to upgrade his phone and data plan. The upgrade and plan change, these went through fine. He wants to keep the data rollover as his perk. I am unable to add it back to his line. I deselect and reselect, click appl

353

p1ldob04Connector

How to enable voice mail icon on phone

I have a Samsung A530W from 2018. Whenever I get a VM I am suppose to get a little icon on my home screen on my phone to show I have a new message. I am not getting any notifications on it and not sure if it is a setting on phone or Koodo. I went thr

183

asked in Billing & Payments

C

carmannaBeginner

usage charge

I was charged for $10 for data but wasn’t over my amount for the month and I didn’t travel out of Canada

122

PVTBeginner

"Cannot Connect to Voicemail"

Calls not going out

Some calls not going out. Some are. Whats going on?

1603

Krunchy71Connector

I am on android and when I try to call my voicemail, it says “Cannot Connect to Voicemail”.

282

Frank XUBeginner