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Welcome to the Koodo Community

102,197 Topics
470,498 Replies
186,378 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo

Forum|Forum|21 days ago

5490

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

428470

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

583170

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
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Help others

K

KulrajBeginner

Self Serve

How do I re-activate my koodo account?

I tried to use Koodo assist and schedule a call-back but when it asks for my phone number I put it in there and It says that it doesn’t match my account. Is there any other way?

parachute04Beginner

May I request to get extra charge refunded as you promised ok the phone?

Hi there! I connected your Koodo Rep yesterday and one nice guy whose name is Antonio said he could offer me a one-time courtesy credit of $25 to my account . I told him that I want to have a discussion with your callback service because one guy who

153

58 minutes ago

B

BcoutdoorBeginner

Tips, Tricks & Troubleshooting

Call Control not working anymore

I have tried to call Koodo but they stopped the “Chat “ Feature. Now I just get standard answers like check your blocked caller list.

emeleBeginner

Are there some prepaid SIM cards on the market which can’t be topped up? As in one time use disposable?I could add the SIM card number on this chat but not sure if I should.We are using SIM cards in security cameras during the maple syrup production.

Purple JLeader

I am thinking of upgrading from the samsung s22 ultra to one of the upcoming s26 phones. But I do have questions. Right now I have a physical Sim card In my phone, do I have to switch to an e Sim card, or can I stick with the physical Sim card? I pr

ManovijayBeginner

I want to cancel the KOODO home internet, tried to call them several times, nobody answered the call.

i been trying to cancel my internet service but unable to get through online or over the phone. keep going to hold music and no one answering the call. waiting on call for last 2 hrs.. callback option also going to hold without anyone answering…

173

3 hours ago

P

phuongviu0802Beginner

Billing & Payments

fraud team customer service email

Hi, Does anyone know the fraud team customer service email? I am a fraud victim and would like to contact them. Thanks in advance

COCONUTBeginner

I want to cancel the KOODO home internet, tried to call them several times, nobody answered the call.

I want to cancel the KOODO home internet. I tried to call them several times, nobody answered the call. And I spent more than 30 minutes on hold every time I called. I also tried “schedule a callback” , then an agent transferred me to the cancellati

JraffaelliBeginner

dispute changes in bill

Hi Koodo team,I checked my bill to pay for last month, but it said I changed my plan. I did NOT change my plan and instead of paying the regular 43$ as I have been for the past few years, I now have 50$ to pay for the exact same plan! I did not autho

CLeeBeginner

I cancelled our Koodo accounts last month to join another provider but want to come back because you have better service to meet our needs. Would you honor our previous plans?

352

G

12 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

335 topics

Tips, Tricks & Troubleshooting

913 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1183 topics

Plans & Add-ons

1125 topics

Self Serve

481 topics

Prepaid

351 topics

Other

1031 topics

K

KulrajBeginner

Self Serve

How do I re-activate my koodo account?

I tried to use Koodo assist and schedule a call-back but when it asks for my phone number I put it in there and It says that it doesn’t match my account. Is there any other way?

303

54 minutes ago

B

BcoutdoorBeginner

Tips, Tricks & Troubleshooting

Call Control not working anymore

I have tried to call Koodo but they stopped the “Chat “ Feature. Now I just get standard answers like check your blocked caller list.

emeleBeginner

Are there some prepaid SIM cards on the market which can’t be topped up? As in one time use disposable?I could add the SIM card number on this chat but not sure if I should.We are using SIM cards in security cameras during the maple syrup production.

ManovijayBeginner

I want to cancel the KOODO home internet, tried to call them several times, nobody answered the call.

i been trying to cancel my internet service but unable to get through online or over the phone. keep going to hold music and no one answering the call. waiting on call for last 2 hrs.. callback option also going to hold without anyone answering…

173

3 hours ago

P

phuongviu0802Beginner

Billing & Payments

fraud team customer service email

Hi, Does anyone know the fraud team customer service email? I am a fraud victim and would like to contact them. Thanks in advance

COCONUTBeginner

I want to cancel the KOODO home internet, tried to call them several times, nobody answered the call.

I want to cancel the KOODO home internet. I tried to call them several times, nobody answered the call. And I spent more than 30 minutes on hold every time I called. I also tried “schedule a callback” , then an agent transferred me to the cancellati

JraffaelliBeginner

dispute changes in bill

Hi Koodo team,I checked my bill to pay for last month, but it said I changed my plan. I did NOT change my plan and instead of paying the regular 43$ as I have been for the past few years, I now have 50$ to pay for the exact same plan! I did not autho

CLeeBeginner

I cancelled our Koodo accounts last month to join another provider but want to come back because you have better service to meet our needs. Would you honor our previous plans?

HuculiakBeginner

Requesting a new esim after accidently deleting the first one

I signed up for a new account and plan today, all from home, was able to download the esim and everything. However, when the cell network did not start working after a while, and after restarting my device, I started to poke around. I accidently dele

301

18 hours ago

K

Kate OlesiukOrganizer

Billing & Payments

When will my plan discount kick in?

Hello. I recently got a new phone and a new plan. I was told I’d get $10 off my monthly bill if I signed up for pre-authorized payments throughfrom bank account. I did that. My next bill DOES NOT include the $10 discount. How do I get this discount?

171

21 hours ago