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Welcome to the Koodo Community

101,857 Topics
468,917 Replies
185,681 Members

Stream+ offer

Forum|Forum|1 year ago

255820

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

420420

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

573900

Support Articles

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Help others

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Sharon67Organizer

Plans & Add-ons

CAR7PASS text does not work. 7626 says its an invalid

Texting CAR7PASS to 7626 does not work. It comes back and says it's an invalid code. I want to add it for a trip to Mexico, I already have easy roam.

DawnGBeginner

Chat app is glitching and need a callback

I need a callback please regarding stream+ billing, the billing connection broke by accidentally adding another payment method and need it reconnected through Koodo since paying through Koodo. The bill is paid up to date, but amazon prime video says

sudsy40Coach

HiI leave for Mexico on Monday Feb 9th for 2 weeks. When should i add the Mexico 7 day pass to my account for 2 phones? Also can it be renewed for another 7 days?Thank You

Monika MonikaBeginner

Billing & Payments

monthly bill

I want to get the $27.50 monthly bill as I was having trouble with getting the number

Zena99Coach

Tips, Tricks & Troubleshooting

Daughter lost deceased Dad's phone message

My 18 year old daughter’s currently in Thailand. We were hoping this would be a great trip for, and she needs something great because she’s only now coming out from intense grief for her dad, my husband, who died about a year ago. She dropped her pho

cxiaConnector

Texting 7626 for a Europe Travel Pass not working?

When I text EU14PASS to 7626 it tells me that I “have sent an invalid key word”.I’m noticing other people are having the same issue with other travel passes, what’s going on?! I’m leaving for a trip tonight and need to add the pass now! I can’t even

Iamnotno6Beginner

Stream+ - how to get Telus TV+ app on Firetv

i have Stream+ Premiumi’m in Ontario - is Telus TV+ supported here?i search for Telus app on Firetv - find it & clicktakes me somewhere else, not the Telus TV+ app!

Gnirmaan1Beginner

Hi, I am a new member with koodo, I tried to add rollover data perk but however it keeps giving me error to try again in one hour.I have tried so many time and used different devices as well but nothing worked.If someone could help that would be grea

fjhBeginner

easy roam travel pass code issue

I text the US7PASS request and am told I have sent an invalid key word.

Hunter874Connector

Easy Roam Travel Pass US7PASS Not Working

I am trying to add the USA 7 day travel pass so I text US7PASS to 7626 but I get the return message “You have sent an invalid keyword” thought it was my phone so I also tried doing it on my wife’s phone and got the same message. Anybody know the rea

41136

3 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

896 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1091 topics

Plans & Add-ons

1142 topics

Self Serve

469 topics

Prepaid

349 topics

Other

1020 topics

D

DawnGBeginner

Plans & Add-ons

Chat app is glitching and need a callback

I need a callback please regarding stream+ billing, the billing connection broke by accidentally adding another payment method and need it reconnected through Koodo since paying through Koodo. The bill is paid up to date, but amazon prime video says

294

28 minutes ago

Z

Zena99Coach

Tips, Tricks & Troubleshooting

Daughter lost deceased Dad's phone message

My 18 year old daughter’s currently in Thailand. We were hoping this would be a great trip for, and she needs something great because she’s only now coming out from intense grief for her dad, my husband, who died about a year ago. She dropped her pho

cxiaConnector

Texting 7626 for a Europe Travel Pass not working?

When I text EU14PASS to 7626 it tells me that I “have sent an invalid key word”.I’m noticing other people are having the same issue with other travel passes, what’s going on?! I’m leaving for a trip tonight and need to add the pass now! I can’t even

Iamnotno6Beginner

Stream+ - how to get Telus TV+ app on Firetv

i have Stream+ Premiumi’m in Ontario - is Telus TV+ supported here?i search for Telus app on Firetv - find it & clicktakes me somewhere else, not the Telus TV+ app!

Hunter874Connector

Easy Roam Travel Pass US7PASS Not Working

I am trying to add the USA 7 day travel pass so I text US7PASS to 7626 but I get the return message “You have sent an invalid keyword” thought it was my phone so I also tried doing it on my wife’s phone and got the same message. Anybody know the rea

AbidBeginner

Koodo service in Calgary

Koodo help line is frustrating you can’t talk agent or coustomer service most of time!2.I am in Calgary and in heart of Calgary and on different locations there internet and connectivity in the city is pathetic.I am wondering how these companies are

RLMacBeginner

travel pass US not working

I’m currently in the US and the USPASS7 option is not working. Says invalid keyword. How can I get this added ?

Ammar89Rockstar

Charged connection fee despite agent saying it was weived

A koodo sales agent called me about a promotion back in December. As a result, I bought bc 3 new lines after the sales agent assured me that the connection fee will be weived; and indeed the December bill did not include the connection fee.However,

RUFFIO1Beginner

trying to add EU14PASS to my account and keeps saying invalid key word???

rns219Beginner

activation and customer agreement not received

I ordered the $35 byop can-us-mex promo last night and received a temp number during sign up as well as an order confirmation number by email. I still haven't received an agreement or anything allowing me to setup self serve to port my number in. How

231

M

6 hours ago