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Attila Koodo

started this topic

Outbound Calling Name Display

Great news! Koodo launched Outbound Calling Name Display (OCND), which enables customers that add the feature to have their account name dis...

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Koodo Assist - The faster, smarter way to get help

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Chris Koodo

started this topic

Order Tracker - Check On The Status Of Your Order

You've ordered your new device from Koodo and are eagerly awaiting delivery. Excited, you obsessively look out your window for the courier....

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Data Issues

Hi! I've gotten the 10GB of free loyalty data recently but this month I've gotten my data shut off because I've used my limit of 5GB. The 10GB shows up in my Koodo account but not on my phone.

Plans & Add-ons

Change my plan

Hi there, I want to change my phone plan because they have a better deal out right now 12 GB for 50$/month but when I click on Change my plan it says I can only change my plan once per billing cycle but I haven’t changed my plan in over 2 years ? It’s impossible I already changed it this billing cyc...

Plans & Add-ons

call back not happening

I’ve been trying for 2 days to book a call back, I’ve booked over 12 of them yet I never actually get a phone call from Koodo. It’s absolutely insane that you can’t CALL THEM and the operator just hangs up forcing you to talk to the useless digital assistant. trying to add the ADD2 (2gb for $8) p...

voice calls fail

Switched to Koodo yesterday, voice calls fail immediately. Just goes to call ended. Text works. Have reset my phone and have pulled and installed sim card already.

Not receiving texts from only one contact

I'm really confused. I am not receiving texts from a contract. I missed a text yesterday telling me she took my daughter and hers to the playground..I have restarted my phone. Removed the sim card. Deleted, and re entered the contact...

Bill charged for period when SIM card not received

I opened my account online, and received SIM card on 12 July, 2021.However Koodo is charging me from July 6. They have activated the account on the date of dispatching the SIM.However, as a customer, and beyond my control I am not using the service till I receive the SIM card.This is not justified p...

When will Koodo support the apple watch? Is Koodo going to support it eventually?

Seems odd that some carriers do not support the Apple Watch cellular when there are so many out there. Will Koodo ever support it?

Plans & Add-ons

I don t understand my bill

I'm not use data and sns and airtime :(I'm just use wifi and short messege. But Koodo request charge more money.First bill too.I'm really angry.I want call back Koodo for me!!!!!!!

Bill overdue.

Hello.So last week I paid my monthly bill before August 6th but on self service it's says that I need to pay still. I paid through my chequing account. it's been a week and now I can't use lte. And yes I did send the payment confirmation on self service but nothing.Any help would be appreciated.

Chummy

I have a nick name when Iwas young

Articles by Koodo

Official posts on behalf of Koodo

Articles by Koodo

22 topics ({n} new)
28 Replies ({n} new)

Mobile Masters

Mobile Masters

Mobile Masters

1 topic ({n} new)
0 Replies ({n} new)

Services

Services

Guidelines

1 topic ({n} new)
0 Replies ({n} new)

Billing

1053 topics ({n} new)
4115 Replies ({n} new)

Plans & Add-ons

942 topics ({n} new)
3872 Replies ({n} new)

Web Store

197 topics ({n} new)
899 Replies ({n} new)

Self Serve

748 topics ({n} new)
3211 Replies ({n} new)

Tab

196 topics ({n} new)
723 Replies ({n} new)

Prepaid

191 topics ({n} new)
735 Replies ({n} new)

Other

1358 topics ({n} new)
5562 Replies ({n} new)

Phones

Services

iPhone

163 topics ({n} new)
675 Replies ({n} new)

Android

232 topics ({n} new)
943 Replies ({n} new)

Windows

189 topics ({n} new)
850 Replies ({n} new)

BlackBerry

595 topics ({n} new)
2503 Replies ({n} new)

Wireless Home Phone

Wireless Home Phone

WHP

102 topics ({n} new)
343 Replies ({n} new)

Ideation

Ideation

Ideas

52 topics ({n} new)
185 Replies ({n} new)

Unanswered Posts

Data Issues

Hi! I've gotten the 10GB of free loyalty data recently but this month I've gotten my data shut off because I've used my limit of 5GB. The 10GB shows up in my Koodo account but not on my phone.

Plans & Add-ons

call back not happening

I’ve been trying for 2 days to book a call back, I’ve booked over 12 of them yet I never actually get a phone call from Koodo. It’s absolutely insane that you can’t CALL THEM and the operator just hangs up forcing you to talk to the useless digital assistant. trying to add the ADD2 (2gb for $8) p...

voice calls fail

Switched to Koodo yesterday, voice calls fail immediately. Just goes to call ended. Text works. Have reset my phone and have pulled and installed sim card already.

Not receiving texts from only one contact

I'm really confused. I am not receiving texts from a contract. I missed a text yesterday telling me she took my daughter and hers to the playground..I have restarted my phone. Removed the sim card. Deleted, and re entered the contact...

Bill charged for period when SIM card not received

I opened my account online, and received SIM card on 12 July, 2021.However Koodo is charging me from July 6. They have activated the account on the date of dispatching the SIM.However, as a customer, and beyond my control I am not using the service till I receive the SIM card.This is not justified p...

When will Koodo support the apple watch? Is Koodo going to support it eventually?

Seems odd that some carriers do not support the Apple Watch cellular when there are so many out there. Will Koodo ever support it?

Plans & Add-ons

I don t understand my bill

I'm not use data and sns and airtime :(I'm just use wifi and short messege. But Koodo request charge more money.First bill too.I'm really angry.I want call back Koodo for me!!!!!!!

Bill overdue.

Hello.So last week I paid my monthly bill before August 6th but on self service it's says that I need to pay still. I paid through my chequing account. it's been a week and now I can't use lte. And yes I did send the payment confirmation on self service but nothing.Any help would be appreciated.

Chummy

I have a nick name when Iwas young

S20 fe delivery

hi I have ordered new S20 FE, and just got email saying need 8 week to deliver. IS there anyway to speed this up as my old phone already dead…. and i was advice by web page will be deliver within a weekpls help

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