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Welcome to the Koodo Community

103,925 Topics
478,917 Replies
190,363 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

8 months ago

61560

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

2 years ago

475820

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

4 years ago

620690

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

B

BiliegirlBeginner

asked in Other

usage log

How come my detail usage logs shows some phone numbers and not others. Both for minutes and texts

72

AngedesrochBeginner

When i log into my account it says my account has already been linked to another email.Waiting to be approved?I don't have another emailHelp

162

WhyWoodoBeginner

What happens if you use up all your data before the 365 period? Are you still able to use data at a slower speed?

435

BkempBeginner

Connecting with a rep not working

I've been trying for 3 days to connect with a representative, I'm able to talk to the AI assistant, but it fails to connect me with a representative every single time. Any recommendations? I also attempted to get a call back, that also didn't work.

81

M

40 minutes ago

R

roncariocaAdvisor

posted in Tips, Tricks & Troubleshooting

Caller ID new Wireless Home Phone

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed.

12512

R

44 minutes ago

U

UniqueUsername451Beginner

asked in Self Serve

internet cancellation

There is no cancellation option on my Kodoo Internet self-serve.When I try to schedule a call back through kodoo assist, it tells me to contact them during business hours.What is the point of Kodoo Assist and the callback option if it is only useful

162

1 hour ago

W

WardoBeginner

asked in Plans & Add-ons

I need to cancel a line on my account and the plan with it? How to do so?

Please instruct how to do this online or who to contact?

201

O

3 hours ago

B

Bone_K-9Beginner

asked in Tips, Tricks & Troubleshooting

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

393

6 hours ago

E

EveaBeginner

asked in Self Serve

My old phone number did not transfer to new esim

5Hi, I recently purchased a new phone from Koodo and switched over from Chatr. When I signed up, I specifically requested to keep my existing Chatr phone number. However, after activating my Koodo eSIM, I noticed that I have been assigned a different

161

AlishaC05Beginner

I was charged 109 for my monthly bill when its only supposed to be 30 bucks, why did they take so much?? And can we please get rid of that koodo assist, i wanted to talk to a real person to figure this out but apparently that bot keeps saying it has

261

22 hours ago

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Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

924 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1086 topics

Plans & Add-ons

1131 topics

Self Serve

488 topics

Prepaid

346 topics

Other

1051 topics

B

BiliegirlBeginner

asked in Other

usage log

How come my detail usage logs shows some phone numbers and not others. Both for minutes and texts

72

AngedesrochBeginner

When i log into my account it says my account has already been linked to another email.Waiting to be approved?I don't have another emailHelp

162

WhyWoodoBeginner

What happens if you use up all your data before the 365 period? Are you still able to use data at a slower speed?

435

BkempBeginner

Connecting with a rep not working

I've been trying for 3 days to connect with a representative, I'm able to talk to the AI assistant, but it fails to connect me with a representative every single time. Any recommendations? I also attempted to get a call back, that also didn't work.

81

M

40 minutes ago

U

UniqueUsername451Beginner

asked in Self Serve

internet cancellation

There is no cancellation option on my Kodoo Internet self-serve.When I try to schedule a call back through kodoo assist, it tells me to contact them during business hours.What is the point of Kodoo Assist and the callback option if it is only useful

162

1 hour ago

W

WardoBeginner

asked in Plans & Add-ons

I need to cancel a line on my account and the plan with it? How to do so?

Please instruct how to do this online or who to contact?

201

O

3 hours ago

B

Bone_K-9Beginner

asked in Tips, Tricks & Troubleshooting

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

393

6 hours ago

E

EveaBeginner

asked in Self Serve

My old phone number did not transfer to new esim

5Hi, I recently purchased a new phone from Koodo and switched over from Chatr. When I signed up, I specifically requested to keep my existing Chatr phone number. However, after activating my Koodo eSIM, I noticed that I have been assigned a different

161

AlishaC05Beginner

I was charged 109 for my monthly bill when its only supposed to be 30 bucks, why did they take so much?? And can we please get rid of that koodo assist, i wanted to talk to a real person to figure this out but apparently that bot keeps saying it has

261

22 hours ago

M

mikecoRockstar

asked in Other

With the new VoLTE changes coming up is the OnePlus 15R CPH2771 going to work on with Koodo?

I’m looking to buy the OnePlus 15R CPH2771 which is the North American version but I’m having trouble confirming it will work on the koodo network after March. Does anyone know if it will? OnePlus is not on the whitelist that I’m seen published and

423

M

1 day ago

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