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Chris Koodo

started this topic

What is Call Control?

Call Control is a free and optional feature that lets you filter your incoming calls and helps reduce those unwanted spam calls no one likes...

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News

Will the new iPhone SE be available at Koodo?

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0

Attila Koodo

started this topic

Paying for Prepaid Service During COVID-19 Pandemic

Online Payment Options: Register a credit or Visa Debit card In order to pay online, you’ll need to register a credit or Visa Debit card...

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Requesting for previous E-bill for a cancelled Koodo account (beyond 90 days cancellation)

Hello everyone, Thank you for reading this post. I am having an issue with contacting Koodo to request for the previous E-bills that were issued before my cancellation. I understand that I could view my E-bills within 90 days after the cancellation, but I did not expect that I would need those E-bil...

iPhone

I was visiting, I used my iPhone, I noticed when I swiped my screen upward, there was my contact icon light up, when I looked in there it was all my contacts , I put airplane mode on, what can other person do or anything,. it was also blocking in and out when speaking..I have no screen shot to show...

LG Velvet Pre Order Promotion

I was hoping to take advantage of the LG Velvet 5G Promotion ($200 prepaid Visa and wireless headphones). When I try to purchase the phone in self serve it does not list the promotion anymore. A rep told me today the promotion is still on however the LG website tells me that Koodoo is not a particip...

Can I trade an unused talk booster for another one?

Recently I purchased the Long Distance talk booster for $30. It hasn’t been working at all. I’ve used 0/300 minutes. It turns out I need the Canada Wide talk booster and was wondering if it’s possible to trade them because they are the same price and I haven’t used any minutes from the long distance...

Plans & Add-ons

Next iphone deal

With the next iPhone announcement coming this fall 2020, maybe September if as usual, which iPhone from Koodo would you expect to be available with a lower balance 15$ / month.

LG Velvet Pre order Visa& Headphone promo

Is Koodo still doing the promo for the Velvet? It does not seem to be there on the website anymore. LG’s website says the promo is valid until AUG 6th. Other retailers seem to have the same price, and the promo.

Paying off tab balance with tab bonus

Hi! I got a new phone with both a tab balance and tab bonus. I wondering what would happen to the tab bonus if I were to pay my tab balance off completely? Would I be on the hook to pay that aswell? Thanks

Transfer status : Cancelled

I just received my Koodo sim. I followed the steps to transfer my number from my previous provider but when I click manage my phone number I am greeted by “Transfer status : Cancelled” “Transfer status: We are having a problem transfering your number. The transfer request for ______ was cancelled.”...

transfer problem

Dear Koodo,My Koodo account number is xxxxxxx. Approximately 3 weeks ago, I received phone call from Ms. Maria Luisa (your rep) about transfering my koodo to Telus. I accepted. However, I asked that not change my numbers which are xxxxxxxxxx and xxxxxxxxxx. She said your numbers will not be change....

Changing plans for long time customer

Hi everyone. I just want to clarify my experience and see if there has been changes to self serve and how you switch your plan. I have been a koodo customer for over 10 years so I have a lot of experience in self serve and changing plans. I am currently on the 55 plan and want to switch to the new...

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Unanswered Posts

Requesting for previous E-bill for a cancelled Koodo account (beyond 90 days cancellation)

Hello everyone, Thank you for reading this post. I am having an issue with contacting Koodo to request for the previous E-bills that were issued before my cancellation. I understand that I could view my E-bills within 90 days after the cancellation, but I did not expect that I would need those E-bil...

iPhone

I was visiting, I used my iPhone, I noticed when I swiped my screen upward, there was my contact icon light up, when I looked in there it was all my contacts , I put airplane mode on, what can other person do or anything,. it was also blocking in and out when speaking..I have no screen shot to show...

LG Velvet Pre Order Promotion

I was hoping to take advantage of the LG Velvet 5G Promotion ($200 prepaid Visa and wireless headphones). When I try to purchase the phone in self serve it does not list the promotion anymore. A rep told me today the promotion is still on however the LG website tells me that Koodoo is not a particip...

Can I trade an unused talk booster for another one?

Recently I purchased the Long Distance talk booster for $30. It hasn’t been working at all. I’ve used 0/300 minutes. It turns out I need the Canada Wide talk booster and was wondering if it’s possible to trade them because they are the same price and I haven’t used any minutes from the long distance...

Plans & Add-ons

LG Velvet Pre order Visa& Headphone promo

Is Koodo still doing the promo for the Velvet? It does not seem to be there on the website anymore. LG’s website says the promo is valid until AUG 6th. Other retailers seem to have the same price, and the promo.

Paying off tab balance with tab bonus

Hi! I got a new phone with both a tab balance and tab bonus. I wondering what would happen to the tab bonus if I were to pay my tab balance off completely? Would I be on the hook to pay that aswell? Thanks

Transfer status : Cancelled

I just received my Koodo sim. I followed the steps to transfer my number from my previous provider but when I click manage my phone number I am greeted by “Transfer status : Cancelled” “Transfer status: We are having a problem transfering your number. The transfer request for ______ was cancelled.”...

transfer problem

Dear Koodo,My Koodo account number is xxxxxxx. Approximately 3 weeks ago, I received phone call from Ms. Maria Luisa (your rep) about transfering my koodo to Telus. I accepted. However, I asked that not change my numbers which are xxxxxxxxxx and xxxxxxxxxx. She said your numbers will not be change....

Changing plans for long time customer

Hi everyone. I just want to clarify my experience and see if there has been changes to self serve and how you switch your plan. I have been a koodo customer for over 10 years so I have a lot of experience in self serve and changing plans. I am currently on the 55 plan and want to switch to the new...

Wireless home phone call forwarding option

I cannot seem to find the option for the call forward add on $3.00 for wireless home phone. The option appears for my cell phone but not for the wireless home phone. Any ideas.

Plans & Add-ons

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