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Attila Koodo

started this topic

Outbound Calling Name Display

Great news! Koodo launched Outbound Calling Name Display (OCND), which enables customers that add the feature to have their account name dis...

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Koodo Assist - The faster, smarter way to get help

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Chris Koodo

started this topic

Order Tracker - Check On The Status Of Your Order

You've ordered your new device from Koodo and are eagerly awaiting delivery. Excited, you obsessively look out your window for the courier....

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new phone order

Ordered a phone on the 12 th if october paid my tab balance of old phone upgraded but doesnot show anything else they added new balance for tab but no proof i have phone where is phone please help

location issues

I opened a new account roughly 6 years ago when I was on my honeymoon in Quebec. From then on my phone shows as though I live in Quebec when I live in Ontario. Ive dealt with it for a long time but now im realizing more apps don't allow me to use them from a different province. How do I fix this?

voicemail number unavailable

When I hold down the “1” to access voicemail it says “voicemail number unavailable”. When I go into the voicemail settings to check it shows no voicemail number assigned, but you can’t click on anything to input a number. any thoughts?

trying to get ordered two sim cards in one step

Hi there,I would like to have two sim cards (lines) but I’m unable to change the shopping card from one card to two.Any suggestions what I need to do?Thank you so much.

Samsung A52 not charghing properly

Hi! My samsung galaxy is quite new but i’m already having problems charging it.I need to change the position of the cable to charge it properly.. if i don’t flip it around to the side it likes it.. doesn’t charge.Did someone experience something like this?

Pre authorized payments enabled but NOT working.

My bill cycle is the on 11th of every month. (I had to manually pay last month because it was my first month. Nice of Koodo NOT to mention that to me, by the way) But it looks like I'm going to have to manually pay again this month because it says "Your bill will be automatically paid on October...

samsung A32 5G question

I just opened my new samsung a32 front camera looks like there is a constant sepia filter on it? The colors are terrible. is this normal?

phone got disconnected

My phone got disconnected yesterday despite the website saying my bill is due on the 25th. I had past due balance but I didn’t get any type of warning saying I was going to lose service, I had service in the AM and by afternoon.. nothing. I attempted to confirm my payment both over the phone and on...

Is this text a scam

Is the OnePlus 8T compatible with Koodo?

Is the OnePlus 8T compatible with Koodo networks? It is unlocked, but a 5G phone (I believe).

Plans & Add-ons

Articles by Koodo

Official posts on behalf of Koodo

Articles by Koodo

22 topics ({n} new)
30 Replies ({n} new)

Mobile Masters

Mobile Masters

Mobile Masters

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Services

Services

Guidelines

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Billing

1165 topics ({n} new)
4600 Replies ({n} new)

Plans & Add-ons

1090 topics ({n} new)
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Web Store

211 topics ({n} new)
924 Replies ({n} new)

Self Serve

771 topics ({n} new)
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Tab

214 topics ({n} new)
792 Replies ({n} new)

Prepaid

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Other

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Phones

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iPhone

213 topics ({n} new)
881 Replies ({n} new)

Android

288 topics ({n} new)
1251 Replies ({n} new)

Windows

181 topics ({n} new)
793 Replies ({n} new)

BlackBerry

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Wireless Home Phone

Wireless Home Phone

WHP

100 topics ({n} new)
352 Replies ({n} new)

Ideation

Ideation

Ideas

59 topics ({n} new)
211 Replies ({n} new)

Unanswered Posts

new phone order

Ordered a phone on the 12 th if october paid my tab balance of old phone upgraded but doesnot show anything else they added new balance for tab but no proof i have phone where is phone please help

location issues

I opened a new account roughly 6 years ago when I was on my honeymoon in Quebec. From then on my phone shows as though I live in Quebec when I live in Ontario. Ive dealt with it for a long time but now im realizing more apps don't allow me to use them from a different province. How do I fix this?

voicemail number unavailable

When I hold down the “1” to access voicemail it says “voicemail number unavailable”. When I go into the voicemail settings to check it shows no voicemail number assigned, but you can’t click on anything to input a number. any thoughts?

trying to get ordered two sim cards in one step

Hi there,I would like to have two sim cards (lines) but I’m unable to change the shopping card from one card to two.Any suggestions what I need to do?Thank you so much.

Samsung A52 not charghing properly

Hi! My samsung galaxy is quite new but i’m already having problems charging it.I need to change the position of the cable to charge it properly.. if i don’t flip it around to the side it likes it.. doesn’t charge.Did someone experience something like this?

Pre authorized payments enabled but NOT working.

My bill cycle is the on 11th of every month. (I had to manually pay last month because it was my first month. Nice of Koodo NOT to mention that to me, by the way) But it looks like I'm going to have to manually pay again this month because it says "Your bill will be automatically paid on October...

Is this text a scam

Is the OnePlus 8T compatible with Koodo?

Is the OnePlus 8T compatible with Koodo networks? It is unlocked, but a 5G phone (I believe).

Plans & Add-ons

taking number when leaving

I will be cancelling my Koodo membership asap but I remember that since the data breach they had a few years back, the number is locked (so it couldn’t be SIM swapped). Does anyone know how to remove that security feature so I can take the number with me? Thanks!

Pre-authorized payment hasn't happened...

I have set up pre-authorized payments and my account says they are “Enabled”. My account also says that my bill “will be paid automatically on August 25, 2021”. Judging by my credit card statement, this payment hasn’t happened yet. Do I “pay now”? Or will it go through eventually?I am a new customer...

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