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Welcome to the Koodo Community

102,290 Topics
470,821 Replies
186,581 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo

Forum|Forum|29 days ago

7690

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

430480

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

585240

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

N

nissan2010Beginner

Billing & Payments

Complaint

Hi Koodo Customer Support,I am writing to formally dispute international call charges that have appeared on my bill, which contradict what I was verbally told by your sales representative at the time of purchase.In November, when I purchased my Koodo

Sherry-AnneBeginner

The chat bot and call back system is horrendous. I spent 4 hours and 12 voice mails later. Every time the call back would go straight to voicemail and then my phone would ding to let me know there was a message. I had to call the store 3 times to get

sTiffanyh1409Beginner

Tips, Tricks & Troubleshooting

Help I've Locked my Google Pixel 7 Sim Card and Urgently Need a PUK Code ASAP!

Please Help! I’ve accidentally locked my SIM card in my Google Pixel 7 Phone and it says I need a PUK Code to use it again. I don’t have anyway to contact my family - including my children - please help asap!~Tiffany

WNFBeginner

ported my phone out, but koodo change me pre-auth pay disc. & monthly credit fee

Hi,I ported one of my phone out in Feb 2026 before my billing cycle date,in my March bill, they Charged me $10 pre-auth pay disc. fee, and $10 monthly credit fee.does any one has any clue? also, how can i talk to billing dept.?since my phone # alread

rpurychBeginner

Incorrect Easy Roam charges

I forgot to turn off Data Roaming from a previous trip to the US and was incorrectly charged for data roaming on February 20th when I was in Port Renfrew, BC.

Jan2009Beginner

Cancelling my Koodo Internet

Called multiple times but unable to get through online or over the phone. keep going to hold music and no one answering the call. waiting on call for last 2 hrs.. callback option also going to hold without anyone answering… Or my calls gets dropped o

BluewillConnector

Tips, Tricks & Troubleshooting

No signal

after transfer to Koodo from Bell, the website showed that the lines were successfully transferred to Koodo, problem is there still no signal!What’s up with Koodo??? For Iphone, I did reset network per guide online, but it didn’t work!!!!!!!!!!!!!!!!

JunOttawaConnector

Unable to change my free perks

Hi,My current free perks choice is “3-Day Easy Roam international” I want to switch it to “Rollover data”But I tried few days, and keep getting this error: “It looks like you can’t choose a Perk right now.Please try again in an hour. If you still ex

maxiemBeginner

How to cancel the Internet

It’s very frustrated. I have been trying to call and cancel my internet plan but in return , I’ve been left on hold for more than an hour, several times. Is there any possible alternative way to cancel it ? Thanks so much for any help!

K00do 5uck5Beginner

Worst company I have EVER dealt with. Have had my modum and everything over a week and STILL NO ACTIVATION, I am being lied to every day I call they tell me it will be activated and its not been, I have had enough now have been on hold for OVER AN HO

274

10 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

342 topics

Tips, Tricks & Troubleshooting

919 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1218 topics

Plans & Add-ons

1141 topics

Self Serve

490 topics

Prepaid

353 topics

Other

1046 topics

N

nissan2010Beginner

Billing & Payments

Complaint

Hi Koodo Customer Support,I am writing to formally dispute international call charges that have appeared on my bill, which contradict what I was verbally told by your sales representative at the time of purchase.In November, when I purchased my Koodo

sTiffanyh1409Beginner

Tips, Tricks & Troubleshooting

Help I've Locked my Google Pixel 7 Sim Card and Urgently Need a PUK Code ASAP!

Please Help! I’ve accidentally locked my SIM card in my Google Pixel 7 Phone and it says I need a PUK Code to use it again. I don’t have anyway to contact my family - including my children - please help asap!~Tiffany

WNFBeginner

ported my phone out, but koodo change me pre-auth pay disc. & monthly credit fee

Hi,I ported one of my phone out in Feb 2026 before my billing cycle date,in my March bill, they Charged me $10 pre-auth pay disc. fee, and $10 monthly credit fee.does any one has any clue? also, how can i talk to billing dept.?since my phone # alread

rpurychBeginner

Incorrect Easy Roam charges

I forgot to turn off Data Roaming from a previous trip to the US and was incorrectly charged for data roaming on February 20th when I was in Port Renfrew, BC.

Jan2009Beginner

Cancelling my Koodo Internet

Called multiple times but unable to get through online or over the phone. keep going to hold music and no one answering the call. waiting on call for last 2 hrs.. callback option also going to hold without anyone answering… Or my calls gets dropped o

BluewillConnector

Tips, Tricks & Troubleshooting

No signal

after transfer to Koodo from Bell, the website showed that the lines were successfully transferred to Koodo, problem is there still no signal!What’s up with Koodo??? For Iphone, I did reset network per guide online, but it didn’t work!!!!!!!!!!!!!!!!

JunOttawaConnector

Unable to change my free perks

Hi,My current free perks choice is “3-Day Easy Roam international” I want to switch it to “Rollover data”But I tried few days, and keep getting this error: “It looks like you can’t choose a Perk right now.Please try again in an hour. If you still ex

maxiemBeginner

How to cancel the Internet

It’s very frustrated. I have been trying to call and cancel my internet plan but in return , I’ve been left on hold for more than an hour, several times. Is there any possible alternative way to cancel it ? Thanks so much for any help!

KnykytaBeginner

Hi there, I was charged a data roaming fee on Feb 14th however I never entered the US. I would like to dispute the $16 charge on my bill. And data roaming has always been turned off.Thank you.

164

10 hours ago

K

krunalpatelhrBeginner

Plans & Add-ons

Incoming calls are not working

I changed my provider to Koodo yesterday and its over 12 hours but looks like everyone trying to call me ends up getting VM or unable to connect error. can you check and make sure my number is active for incoming as well as am able to call them but t

112

11 hours ago