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I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

211

3 hours ago

notnicecreamOrganizer

auto-pay by bank account didn't take $10 off

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

447

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

383

ai_bcBeginner

Hello,I want to express my appreciation to Marvin for helping me resolve my billing issue.:) :) RegardsVB

142

11 hours ago

O

okapisConnector

iPhone 17 Constantly Dropping Calls

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up

528

dg26Beginner

Europe Easy Roam Travel Pass - MMS question

Hi,Can a Koodo rep/support person confirm for me if MMS is covered on the Europe Easy Roam Travel Passes? My plan includes unlimited talk and text (both SMS and MMS) in Canada and I’m planning to add a 14 day Europe Easy Roam Travel Pass but the docu

523

DrankcrowRockstar

Signed up for Stream+ Premium but can’t set up self serve account to complete activation

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to a

28323

Can't sign into network or create a self-serve account

kwismerConnector

Prepaid

I went to a Koodo kiosk in a local mall to purchase a pre-paid sim card. i paid for it, brought the sim card home and installed it into the phone but when it tries to sign into the Koodo network i get a screen that shows the address https://www.koodo

938

Anna000Beginner

I don’t understand why I am charged although I returned the modem. Can you please tell me what the charge is for?

312

NewfieMudderBeginner

Account not working

I started with Kudos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Kudos in town, they couldn't help me. I need someone from coustmer servic

623

O

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jjj24Beginner

I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

211

3 hours ago

notnicecreamOrganizer

auto-pay by bank account didn't take $10 off

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

447

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

383

9 hours ago

O

okapisConnector

iPhone 17 Constantly Dropping Calls

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up

528

Anna000Beginner

I don’t understand why I am charged although I returned the modem. Can you please tell me what the charge is for?

312

NewfieMudderBeginner

Phone Service Not working

I started with Koodos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Koodos in town, they couldn't help me. I need someone from coustmer serv

281

BlessBeginner

Disney plus stopped working

My Disney plus recently started asking for a subscription plan. I pay for this through koodo. I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month.

302

2 days ago

Cannot add a perk, chatbot is useless

KokorytaConnector

Plans & Add-ons

I have been a customer for a month, just had my first bill. I have not been able to add any perk to my account. I have tried all the troubleshooting- different browser, incognito modeI can’t talk to a rep because the chatbot is useless and when I try

524

3 days ago

Kath1Organizer

Self Serve

Pick My Perk not working

I’ve signed up for an additional phone line and its not letting me Pick My Perk. I get an error message when I try.

9814