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Welcome to the Koodo Community

102,997 Topics
474,257 Replies
188,287 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

25940

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

448180

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

599650

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

13 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

Mohammad mesbahOrganizer

Purchases & Returns

Formal Complaint – Misrepresentation of Koodo Internet Pricing by Door-to-Door Sales Representative

Hello,I would like to file a formal complaint regarding a misleading Internet offer sold to us by a Koodo door-to-door sales representative named Ruben D. on January 7, 2026 in Brossard, Quebec.The representative offered us a high-speed Internet plan

3712

37 minutes ago

C

csagodaBeginner

Call_Center_Agoda_RescheduleProposed

Ketika saya menghubungi cs Agoda di 62819-1850-3800 saya dengan mudah Reschedule tiket Agoda BMW

1

203

52 minutes ago

PeterCConnector

Other

Home internet and mobile internet both flaky

My internet has been flaky overnight. Loosing connection multiple times per hour overnight. I have rebooted my modem and router, and no improvement.I work remotely overnight, and I used my Koodo cell plan and hotspotted, but connection problems pe

RommelBeginner

When do i get my modem? Cause they already charged me for my first bill last May 12 2026.

MklipBeginner

3g home phone charge $5/month

I have the koodo wireless home phone. I received email that my home phone will be charged an extra $5/month starting in June as it uses 3g. How do I upgrade my wireless home phone to 4 or 5g to avoid this charge? I have a ZTE hub device.

misterz100Beginner

blocked from changing the plan

Same with me, my mom and my dad. They are blocking us from changing our plan. This is extremely scummy and I will be looking for alternatives.

Mango123Beginner

Register for Self Serve without the ability to get text Message

I’m trying to register for Koodo Self Serve using my phone number, however it gets stuck on text Message. Currently, I’m not able to receive the text message as I’m using the sim card inside Mifi. Is there any work-around to register ?

JC8844Beginner

Time wasting to cancel my internet

Instead of enjoying my off day, I wasted 3 hours on the phone just to cancel the bad internet service, nobody answered. I scheduled a call back. They called after 1 hours and again they put me on hold for another one hour!!!!!then line discounted and

SamperBeginner

I need help changing my free perk

I am trying to change my free perk from the speed boost to premium Voice mail but I keep getting an error.

Liem HuynhConnector

Hi, there Could you please help me fix this issue? Koodo log in window showed user lock.

977

23 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

345 topics

Tips, Tricks & Troubleshooting

921 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1223 topics

Plans & Add-ons

1166 topics

Self Serve

504 topics

Prepaid

352 topics

Other

1070 topics

M

Mohammad mesbahOrganizer

Purchases & Returns

Formal Complaint – Misrepresentation of Koodo Internet Pricing by Door-to-Door Sales Representative

Hello,I would like to file a formal complaint regarding a misleading Internet offer sold to us by a Koodo door-to-door sales representative named Ruben D. on January 7, 2026 in Brossard, Quebec.The representative offered us a high-speed Internet plan

3712

37 minutes ago

PeterCConnector

Other

Home internet and mobile internet both flaky

My internet has been flaky overnight. Loosing connection multiple times per hour overnight. I have rebooted my modem and router, and no improvement.I work remotely overnight, and I used my Koodo cell plan and hotspotted, but connection problems pe

RommelBeginner

When do i get my modem? Cause they already charged me for my first bill last May 12 2026.

MklipBeginner

3g home phone charge $5/month

I have the koodo wireless home phone. I received email that my home phone will be charged an extra $5/month starting in June as it uses 3g. How do I upgrade my wireless home phone to 4 or 5g to avoid this charge? I have a ZTE hub device.

Mango123Beginner

Register for Self Serve without the ability to get text Message

I’m trying to register for Koodo Self Serve using my phone number, however it gets stuck on text Message. Currently, I’m not able to receive the text message as I’m using the sim card inside Mifi. Is there any work-around to register ?

JC8844Beginner

Time wasting to cancel my internet

Instead of enjoying my off day, I wasted 3 hours on the phone just to cancel the bad internet service, nobody answered. I scheduled a call back. They called after 1 hours and again they put me on hold for another one hour!!!!!then line discounted and

231

19 hours ago

Jeannette BelluzBeginner

Prepaid

account setup issues

I setup my phone number at a store. I came home and activated my account. Entered email, secondary phone number, changed my PIN and set a password. All good. I then log out and try to log in and I can’t. Says I have a wrong email and password. The em

BondbunnyOrganizer

roaming charge reverse, please!

Hi! My both phones charged roaming but never left Canada. Please someone help with this?

RTewBeginner

New phone purchase online, no sim card provided

I was not provided a simcard for my new phone upgrade. My old phone has an older sim card that will not fit.

two_userAdvisor

My Koodo home Internet keep disconnecting and reconnecting today

I wonder if this happens to others: my Koodo home Internet keep disconnecting and reconnecting today. I turn off and turn on the modem/router power several times already to try to fix it, but it does not help.

696