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Welcome to the Koodo Community

103,389 Topics
476,289 Replies
189,249 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|5 months ago

40290

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

460240

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

607660

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

R

RythmalConnector

Plans & Add-ons

Possible fraud - koodo support still not calling to help

My sim suddenly stopped working today. It is not connecting to network. My account shows it has got several updates today, which I didn't request. Some rep messaged and said my account has got updated and is now transferred to an esim now. My phone d

TreetipperBeginner

call control wont let me unblock people or authorize people

A number of my friend is blocked on call control and it won't let me authorize him very frustrating

StephenRConnector

What happened to my chat record?

I was misinformed that a price increase did not apply to me. The increase was added to my account and I took it up with a chat rep. After sending an irrelevant reply, they apologized for the error and offered to apply a one month credit of the incr

finchbyBeginner

Pleeeeease find a way to improve cell service during high-capacity events in Manitoba!Proposed

I really like Koodo - I am so grateful to find a service provider that is reasonably priced! Truly. And I’ve been thrilled with how well the connectivity has been throughout Manitoba and when travelling.The only way I’ve found that Koodo just can’t k

2

Sharon LorenzoBeginner

Tips, Tricks & Troubleshooting

Issue with Square payment giving invalid location error

I have a google pixel phone and a square to accept payments from customers. I do live on a boarder town (Canadian with USA neighbor). My roaming is off, location is set to exact location. My square will not process payment and gives me an “invalid

katev8103Rockstar

Expert Messaging Issues

Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes. Having this issue when trying to connect in expert messaging. Tried multiple devices,

TheAndyPandaBeginner

Koodo Internet Outages

Hi Folks,Over the past week-ish my home internet service has been having outages every evening. My WiFi is working, just no internet access. Unplugging and reconnecting the modem seems to reset the behaviour. Has anyone else been experiencing this? K

JaxE0904Beginner

I can't add a line, I can't shop for phones, I can't add device, but they keep bugging me to add home internet, I doubt they'll let me tho, they bugged me for months to switch my my post paid plan to koodoo and all I can do is literally pay my bill?

NicoleOlanBeginner

Tips, Tricks & Troubleshooting

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

silvannn.vBeginner

The first 7 months I had my Koodo account I was using only 5-10GB of my 20GB plan, but the last few months I’ve been using close to 20GB of my data, but the way that I’m using my phone hasn’t changed. I’ve adjusted which apps use cellular data, turne

807

D

17 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

336 topics

Tips, Tricks & Troubleshooting

916 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1104 topics

Plans & Add-ons

1130 topics

Self Serve

481 topics

Prepaid

353 topics

Other

1041 topics

R

RythmalConnector

Plans & Add-ons

Possible fraud - koodo support still not calling to help

My sim suddenly stopped working today. It is not connecting to network. My account shows it has got several updates today, which I didn't request. Some rep messaged and said my account has got updated and is now transferred to an esim now. My phone d

TreetipperBeginner

call control wont let me unblock people or authorize people

A number of my friend is blocked on call control and it won't let me authorize him very frustrating

StephenRConnector

What happened to my chat record?

I was misinformed that a price increase did not apply to me. The increase was added to my account and I took it up with a chat rep. After sending an irrelevant reply, they apologized for the error and offered to apply a one month credit of the incr

Sharon LorenzoBeginner

Tips, Tricks & Troubleshooting

Issue with Square payment giving invalid location error

I have a google pixel phone and a square to accept payments from customers. I do live on a boarder town (Canadian with USA neighbor). My roaming is off, location is set to exact location. My square will not process payment and gives me an “invalid

katev8103Rockstar

Expert Messaging Issues

Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes. Having this issue when trying to connect in expert messaging. Tried multiple devices,

TheAndyPandaBeginner

Koodo Internet Outages

Hi Folks,Over the past week-ish my home internet service has been having outages every evening. My WiFi is working, just no internet access. Unplugging and reconnecting the modem seems to reset the behaviour. Has anyone else been experiencing this? K

JaxE0904Beginner

I can't add a line, I can't shop for phones, I can't add device, but they keep bugging me to add home internet, I doubt they'll let me tho, they bugged me for months to switch my my post paid plan to koodoo and all I can do is literally pay my bill?

silvannn.vBeginner

The first 7 months I had my Koodo account I was using only 5-10GB of my 20GB plan, but the last few months I’ve been using close to 20GB of my data, but the way that I’m using my phone hasn’t changed. I’ve adjusted which apps use cellular data, turne

dawz007Beginner

cannot change address on self-serve

We moved and my currently registered card had expired but I cannot update my address. I’ve tried different browsers, as suggested in previous posts, but that didn't work. Koodo Assist just keeps taking me in a loop back to the profile page. Can anyo

Pjlal799Coach

Tips, Tricks & Troubleshooting

quick update related fo my issue

So Koodo fixed my data/ texting usage counter after my new billing cycle startedx my calling usage counter was working always.Koodo still hasn’t fixed this issue can someone from Koodo’s team please put in a ticket for the system to recognize both my

576

D

20 hours ago