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Welcome to the Koodo Community

103,688 Topics
477,659 Replies
189,852 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

51470

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

468610

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

614320

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

V

ViviendaOrganizer

Tips, Tricks & Troubleshooting

phone not receiving calls and can't make calls

Calling does't work but able to receive and send texts. Have gone through some troubleshooting with agent but still no luck. Please help.

Rafiq piraniConnector

Billing & Payments

koodo still deducting money from my bank account

I was with koodo in the past 2 months ago I switched to freedom mobile and today while checking my bank account I saw a transaction where koodo charged $31.48 from my account I guess they charged me last month as well. What should I do ?

scloh4jBeginner

$0 3-day Easy Roam Perk INTL - do the 3 days need to be consecutive?

Do the 3 days need to be consecutive within a billing month? Or, they can be 3 different days (partial until 11:59 pm local time), unconnected, within a billing month?

Chachie69Beginner

any one have any of these issues and how did u fix them

i paid off the remainder of my tab and was able to get new phone ona new tab i oaid the shipping then after itbwas all done it was trying to put my phone with my phone.line on my sons.tab and i just gor him a phone he atill owes lmost of his tab on i

212

10 hours ago

N

NicoleOlanBeginner

Tips, Tricks & Troubleshooting

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

Nilos7Beginner

Internet outage, St. Clemens, Ontario.

Just wondering if anyone else is experiencing an internet outage in the area of St. Clements Ontario. My internet has been down since 1:27 a.m. on August 29th. I've tried restarting the modem, but it doesn't do anything. I have a red light on the rou

vanorapeterBeginner

Free perk not updating

I am trying to update my free perk on my 6*******47 number to 3 day roaming US and even though it seems to go through, it doesn't actually update on my account. Can someone help please?

Matt McAllisterAdvocate

Tips, Tricks & Troubleshooting

Nubia WF725CA problem

I just received a Nubia WF725CA to replace my old ZTE box. I followed the instructions and inserted my old Sim card. The device is just showing a solid red network light with no bars which the instructions say is a sim card error/ no sim card. I kn

pdallagoBeginner

Dear Koodo Customer Service,I am contacting you regarding the payment notice I received stating that a payment was declined on August 27, 2026.There appears to be an error. I permanently closed my Koodo account by phone when I returned to Brazil at t

705

2 days ago

V

veryconfusedcustomerBeginner

Self Serve

Customer Service promotion

I received a promotion from customer service. free iPhone 17. It arrived today. I mistakenly activated it. Got a call from ‘Nancy’s’ supervisor in customer service. He wanted me to send back the phone so I can receive the benefits I am entitled to. H

795

2 days ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

331 topics

Tips, Tricks & Troubleshooting

926 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1109 topics

Plans & Add-ons

1143 topics

Self Serve

482 topics

Prepaid

349 topics

Other

1048 topics

V

ViviendaOrganizer

Tips, Tricks & Troubleshooting

phone not receiving calls and can't make calls

Calling does't work but able to receive and send texts. Have gone through some troubleshooting with agent but still no luck. Please help.

Rafiq piraniConnector

Billing & Payments

koodo still deducting money from my bank account

I was with koodo in the past 2 months ago I switched to freedom mobile and today while checking my bank account I saw a transaction where koodo charged $31.48 from my account I guess they charged me last month as well. What should I do ?

scloh4jBeginner

$0 3-day Easy Roam Perk INTL - do the 3 days need to be consecutive?

Do the 3 days need to be consecutive within a billing month? Or, they can be 3 different days (partial until 11:59 pm local time), unconnected, within a billing month?

Chachie69Beginner

any one have any of these issues and how did u fix them

i paid off the remainder of my tab and was able to get new phone ona new tab i oaid the shipping then after itbwas all done it was trying to put my phone with my phone.line on my sons.tab and i just gor him a phone he atill owes lmost of his tab on i

Nilos7Beginner

Internet outage, St. Clemens, Ontario.

Just wondering if anyone else is experiencing an internet outage in the area of St. Clements Ontario. My internet has been down since 1:27 a.m. on August 29th. I've tried restarting the modem, but it doesn't do anything. I have a red light on the rou

veryconfusedcustomerBeginner

Self Serve

Customer Service promotion

I received a promotion from customer service. free iPhone 17. It arrived today. I mistakenly activated it. Got a call from ‘Nancy’s’ supervisor in customer service. He wanted me to send back the phone so I can receive the benefits I am entitled to. H

795

2 days ago

N

Nabawi232Rockstar

Tips, Tricks & Troubleshooting

Koodo 5G speed throttling when streaming?

I like to stream YouTube and Twitch when I'm on the go but I can only stream upto 480p on 5G. These speeds should be more than enough to stream at 720p60 and 1080p60 quality. Is there some intentional network speed throttling going on for video/live

LizakinsBeginner

Tips, Tricks & Troubleshooting

koodo cant contact me because my phone is broken!

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken.

LizakinsBeginner

Koodo said they would text me back. My phone is broken. How can i contact koodo or koodo contact me if my phone is broken??

I ordered a new phone online from Koodo. To confirm they said they would text me at my number. The problem is, my phone does not work! I cannot receive texts or phone calls! How can I confirm anything if I cannot get in touch with them?? So frustrati

SnooRadishesBeginner

No activation link for Disney+ from Stream+

Usually when I reactivate my stream plus subscription, I get links to activate them in my email. But this time I only got the link to activate my prime and Netflix and not Telsu or Disney. When I log into Koodo I don't even have the option of viewing

241