Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

103,450 Topics
476,568 Replies
189,370 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|5 months ago

42170

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

461590

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

608810

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

K

kkstg7Beginner

Other

Tech showing up...

Hello. I was scheduled to have the tech guy come here yesterday to hook up the internet .. and I was here all day long and he didn’t show up. I don’t know how or where to contact anyone to find out when he is going to come. If you could point me in

DrankcrowBeginner

Signed up for Stream+ Premium but can’t set up self serve account to complete activation

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to a

Pjlal799Coach

Tips, Tricks & Troubleshooting

so many issues latley with koodo latley

So I came back to Koodo after everything on my account fixed now my call display plus doesn’t work anytime anyone who’s a rogers customer has there name customized always used to show there. Now it’s just say the province and the phone number why doe

Josh DerakBeginner

Can't add a perk after system bumped my plan by $5 after buying a new phone.

I’ve tried choosing multiple perks and it always goes back to “No perks selected.”Please add Rollover Data manually to my line.My plan was silently bumped up by $5 after choosing to keep my existing plan when getting a new phone.The line ends in 75.

mhobbsBeginner

Transitioning devices after storm phone

My Google Pixel 10 Pro Fold was stolen last night, and I bought a new phone (a new device). I'm having trouble getting a hold of somebody to issue a new e-SIM card. I don't want to suspend my service because there's less than a day's gap, and I can't

Purple JLeader

I just read on that scammers are contacting people pretending to be from legit phone companies saying they could do a low cost upgrade on cell phones. Please be cautious http://www.am800cklw.com

kerriannemakBeginner

It's July 2026 and I'm having issues too.I was trying to change my Stream + plan, but don't even see the 'My Subscriptions' page anywhere in the UI on mobile or web.I spoke to support and they kept assuring me I never had the Subscription - except I'

LogannConnector

user locked. please fix my problem, ive changed my password twice.

Self explanatory. I messed up my password too many times and now I’m “user locked” dispite changing my password TWICE I just want to use my top up voucher that I bought to redeem. I am beyond annoyed. I don’t have another email and I don’t want to wa

RustyNailzConnector

What is the promo code for this offer?

CallistusConnector

Unable to Make Long Distance Calls

Hi there,I am unable to make long distance calls from my line ending in x-8240. I know that I need to add the “Pay Per Use” long distance add-on even though I have the unlimited long distance perk, but I do not have the option to select the “Pay Per

353

C

20 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

337 topics

Tips, Tricks & Troubleshooting

920 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1124 topics

Plans & Add-ons

1145 topics

Self Serve

488 topics

Prepaid

354 topics

Other

1054 topics

K

kkstg7Beginner

Other

Tech showing up...

Hello. I was scheduled to have the tech guy come here yesterday to hook up the internet .. and I was here all day long and he didn’t show up. I don’t know how or where to contact anyone to find out when he is going to come. If you could point me in

DrankcrowBeginner

Signed up for Stream+ Premium but can’t set up self serve account to complete activation

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to a

Pjlal799Coach

Tips, Tricks & Troubleshooting

so many issues latley with koodo latley

So I came back to Koodo after everything on my account fixed now my call display plus doesn’t work anytime anyone who’s a rogers customer has there name customized always used to show there. Now it’s just say the province and the phone number why doe

Josh DerakBeginner

Can't add a perk after system bumped my plan by $5 after buying a new phone.

I’ve tried choosing multiple perks and it always goes back to “No perks selected.”Please add Rollover Data manually to my line.My plan was silently bumped up by $5 after choosing to keep my existing plan when getting a new phone.The line ends in 75.

mhobbsBeginner

Transitioning devices after storm phone

My Google Pixel 10 Pro Fold was stolen last night, and I bought a new phone (a new device). I'm having trouble getting a hold of somebody to issue a new e-SIM card. I don't want to suspend my service because there's less than a day's gap, and I can't

LogannConnector

user locked. please fix my problem, ive changed my password twice.

Self explanatory. I messed up my password too many times and now I’m “user locked” dispite changing my password TWICE I just want to use my top up voucher that I bought to redeem. I am beyond annoyed. I don’t have another email and I don’t want to wa

RustyNailzConnector

What is the promo code for this offer?

acadian267Beginner

I have very bad cell service at my home will a booster help and if so does koodoo have them

294

M

21 hours ago

ChristelleDonovanBeginner

Plans & Add-ons

need a quote

I need a price for two phones to use data and cell service in USA and canada

chestanchCoach

I have 2 cell phones on my account. I just changed one to the new plan of 5G 100GB Canada-US for $55 per month ($45 with bank withdrawal). I want to change the second cell phone to the same plan but it is not there. Can someone help me?

416