Welcome to the Koodo Community

Stolen phone and sim card

My phone got stolen 3 hours before and I want to talk to Koodo right away or within an hour from current time. Please let me know asap so that I can give my friend’s contact number here. Thanks.

545

1 hour ago

jay_montrealBeginner

Switch language of preference to English

Hello,I did set up my Koodo account with a rep on the phone and it seems that some communications (messages and emails) are coming in French instead of English which is my language of preference (odd because the voicemail service is in English so pro

346

KnanBeginner

Looking for a plan while on a cruise to Rome France and Spain

241

BhoodooOrganizer

Need help with stolen phone abroad

We are in Spain and the phone was stolen. How can we report this and order a new Sim? We tried all day but they will not give call back to European number. Very desperate and worried.

161

12 hours ago

I just moved to Koodo but I can't see my services because "my account waiting to be approved"

jmhuculakBeginner

Self Serve

As the title says, i’m being told that “Looks like this account has already been linked to another email address. You’re still waiting for permission from the owner of that email address. We’ll email you once you’re approved.” it’s my email address.

182

13 hours ago

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RickNSRockstar

No speed dial for Koodo voicemail

After replacing my SIM card, speed dial 1 no longer works to access my Koodo voicemail. I just get dead air. And the voicemail access number does not appear on my phone anywhere. How do I get Koodo to push that voicemail access number to my phone?

498

R

G

greenlawsavoyBeginner

Free Perk

I have been trying to add the free perk to one of my phone lines but it won’t update. For my line ending in 8247 I have been trying to add unlimited international calling (and have now incurred long distance because I thought it was there when I too

171

E

elsaighBeginner

Trying to switch from prepaid to postpaid to be able to get service in the UAE

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm cur

504

H

haf.traanfBeginner

Need help setting up a new Koodo phone plan

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me

594

M

2 days ago

E

Evanguy121Beginner

getting an Esim from koodo

I’m trying to get an E sim for my new phone but can figure out how. i have a monthly billing plan with tab, my old phone had a physical sim card in it, i lost it in the ocean. its gone.i went online and used my tab to get a new phone, it was mailed

372

M

2 days ago

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A

Arya_07Advisor

Stolen phone and sim card

My phone got stolen 3 hours before and I want to talk to Koodo right away or within an hour from current time. Please let me know asap so that I can give my friend’s contact number here. Thanks.

545

1 hour ago

jay_montrealBeginner

Switch language of preference to English

Hello,I did set up my Koodo account with a rep on the phone and it seems that some communications (messages and emails) are coming in French instead of English which is my language of preference (odd because the voicemail service is in English so pro

346

BhoodooOrganizer

Need help with stolen phone abroad

We are in Spain and the phone was stolen. How can we report this and order a new Sim? We tried all day but they will not give call back to European number. Very desperate and worried.

161

12 hours ago

I just moved to Koodo but I can't see my services because "my account waiting to be approved"

jmhuculakBeginner

Self Serve

As the title says, i’m being told that “Looks like this account has already been linked to another email address. You’re still waiting for permission from the owner of that email address. We’ll email you once you’re approved.” it’s my email address.

182

13 hours ago

G

greenlawsavoyBeginner

Free Perk

I have been trying to add the free perk to one of my phone lines but it won’t update. For my line ending in 8247 I have been trying to add unlimited international calling (and have now incurred long distance because I thought it was there when I too

171

E

elsaighBeginner

Trying to switch from prepaid to postpaid to be able to get service in the UAE

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm cur

504

H

haf.traanfBeginner

Need help setting up a new Koodo phone plan

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me

594

johnwaitBeginner

New subscriber, upon registering for self-service "You’re still waiting to be approved"

Hi.Just signed up for the first time (ever) for a Koodo Mobile plan, with the project of porting my existing mobile number from another provider (that step has yet to be started)After signing up, I received my Service Agreement by email (my very own,

342

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

603

4 days ago

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okapisConnector