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Welcome to the Koodo Community

103,721 Topics
477,801 Replies
189,935 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

52770

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

469740

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

615330

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

H

haf.traanfBeginner

Plans & Add-ons

Need help setting up a new Koodo phone plan

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me

484

elsaighBeginner

Trying to switch from prepaid to postpaid to be able to get service in the UAE

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm cur

373

M

4 hours ago

E

Evanguy121Beginner

Tips, Tricks & Troubleshooting

getting an Esim from koodo

I’m trying to get an E sim for my new phone but can figure out how. i have a monthly billing plan with tab, my old phone had a physical sim card in it, i lost it in the ocean. its gone.i went online and used my tab to get a new phone, it was mailed

222

johnwaitBeginner

New subscriber, upon registering for self-service "You’re still waiting to be approved"

Hi.Just signed up for the first time (ever) for a Koodo Mobile plan, with the project of porting my existing mobile number from another provider (that step has yet to be started)After signing up, I received my Service Agreement by email (my very own,

192

15 hours ago

P

PlantgalRockstar

Tips, Tricks & Troubleshooting

Paid for Stream+ & can't activate Amazon Prime or Disney+

Hi!I purchased Stream + a few days ago.I activated Netflix and Gem no problem but can't get Disney+ or Amazon Prime to activate.I set up a self serve account & followed the activation links.Disney+ keeps asking me to select a plan and pay.Amazon

1118

Murdock01Beginner

how to use device care

Can’t verify my account on Telus device care

382

jjj24Beginner

I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

622

M

2 days ago

N

notnicecreamOrganizer

Billing & Payments

auto-pay by bank account didn't take $10 off

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

727

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

583

ai_bcBeginner

Hello,I want to express my appreciation to Marvin for helping me resolve my billing issue.:) :) RegardsVB

302

2 days ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

930 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1114 topics

Plans & Add-ons

1152 topics

Self Serve

483 topics

Prepaid

350 topics

Other

1052 topics

H

haf.traanfBeginner

Plans & Add-ons

Need help setting up a new Koodo phone plan

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me

484

elsaighBeginner

Trying to switch from prepaid to postpaid to be able to get service in the UAE

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm cur

373

M

4 hours ago

E

Evanguy121Beginner

Tips, Tricks & Troubleshooting

getting an Esim from koodo

I’m trying to get an E sim for my new phone but can figure out how. i have a monthly billing plan with tab, my old phone had a physical sim card in it, i lost it in the ocean. its gone.i went online and used my tab to get a new phone, it was mailed

222

johnwaitBeginner

New subscriber, upon registering for self-service "You’re still waiting to be approved"

Hi.Just signed up for the first time (ever) for a Koodo Mobile plan, with the project of porting my existing mobile number from another provider (that step has yet to be started)After signing up, I received my Service Agreement by email (my very own,

192

15 hours ago

M

Murdock01Beginner

Other

how to use device care

Can’t verify my account on Telus device care

382

jjj24Beginner

I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

622

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

583

2 days ago

O

okapisConnector

Tips, Tricks & Troubleshooting

iPhone 17 Constantly Dropping Calls

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up

618

Anna000Beginner

I don’t understand why I am charged although I returned the modem. Can you please tell me what the charge is for?

392

3 days ago

N

NewfieMudderBeginner

Tips, Tricks & Troubleshooting

Phone Service Not working

I started with Koodos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Koodos in town, they couldn't help me. I need someone from coustmer serv

291

O

3 days ago