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Chris Koodo

started this topic

What is Call Control?

Call Control is a free and optional feature that lets you filter your incoming calls and helps reduce those unwanted spam calls no one likes...

News

Will the new iPhone SE be available at Koodo?

Attila Koodo

started this topic

Paying for Prepaid Service During COVID-19 Pandemic

Online Payment Options: Register a credit or Visa Debit card In order to pay online, you’ll need to register a credit or Visa Debit card...

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Upgrading base plan on pre-paid- do we get credit for the current plan already paid for?

Hi, I have koodo pre-paid for about 8 years and loved the service, and my base plan of $15 automatically renewed on July 3. I would like to change the base plan, and the new one is more expensive, it seem that we have to paid for the full amount for the new base plan right out of the gate. So th...

Prepaid

Koodo chat is giving me false business hours and refusing to schedule a callback

Please see attached screenshot below. I am on preauthorized payments and had a payment reversal on my account that’s mysterious because it’s not even showing up in my ‘account history’ page - instead I had to dig and found a ‘payment reversal’ notice on my most recent PDF bill. I was not notified a...

Billing

how do i talk to a real person??

my bill should be $64 but for 2 months in a row it was $300+ and $600+ respectively, what the hell is going on? I payed a huge amount on my first bill to pay for and activate the phone, so where is all this coming from?? no one is answering me, the automated chat thing is useless, and the customer s...

Billing

overbilling

Overbilling and no one to help. I joined this community because I saw part of a reply stating to contact Triton. Who is Triton and how do I contact them to discuss an over charge ? Thank you, I understand the difficult times, but please, can NO ONE answer phones ?

Billing

Ordered 2 phones and had one order cancelled

I ordered 2 new phones on 2 new plans for myself and my wife. The offer was time sensitive for extra data on a lower bill. I got an email (no call and from a different address so it was filtered into junk) less than 4 hours before the deal expired saying only one of my orders went through because of...

Plans & Add-ons

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Unanswered Posts

Upgrading base plan on pre-paid- do we get credit for the current plan already paid for?

Prepaid

Koodo Self Serve - Outage

Hey there, When I try logging in to my Koodo Self Serve here in Vancouver BC on both the app and the online website, it displays "Self Serve Outage". Koodo currently down?

Self Serve

Frustrated

My daughter’s data isn’t working and she can’t make outgoing calls. She still has lots of data left and her data is turned on??

iPhone

Huawei p30 lite update and mms

Android

Can not add the easy Roam

I am not able to add the easy Roam to my plan, It shows “ Your plan is not eligible to be changed at this time”

Plans & Add-ons

Koodo changed my number after 3 days and didn't tell me

Billing

Koodo chat is giving me false business hours and refusing to schedule a callback

Billing

how do i talk to a real person??

Billing

overbilling

Billing

Ordered 2 phones and had one order cancelled

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