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Can’t pay my overdue bill or access Self Serve after my line was suspended

Hi everyone,My Koodo line was suspended because my payment is overdue. I’m trying to pay the balance and get my service restored, but I can’t sign in to Self Serve because I’m not receiving the verification code by text. I also don’t have my account

233

2 hours ago

T

tonymo1Beginner

Unable to add mobile plan to smart watch

minutes overage

I have a 519 #. I have unlimited minutes, yet my recently posted bill contained 2 x charges for minute overage to a 416 # . I queried this through Koodo Chat_expert messaging who claimed the charges were for call forwarding. I don't subscribe to call

91

ZalmAdvisor

WTF??? NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in? WTF? Where the hell do I put that? And why should I? It’s bad enough using a phone for 2FA instead of a secure site or a password mana

12313

kmacsourisAmbassador

I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the lates

15627

asked in Purchases & Returns

4 hours ago

N

NorthMamaBeginner

Amazon Prime 3 months Free was not cancelled and was charged 9.99 on month 4

I took 3 months Amazon Prime Free, but on the 4th month, was charged 9.99.I Have a year plan with amazon - I expected that year plan to be extended by 3 months.How do I get a refund from Koodo for this 9.99.

131

5 hours ago

Doug223344Beginner

International data roaming needed with Canada/US/Mexico plan

I have international data roaming turned off as I usually use an e-sim for data for international travel to avoid using easy roam or getting accidently charged for data. I recently got a plan with Canada / US / Mexico talk text and data, and am plan

323

Wireless Home Phone will not accept SMS for 6 digit code

Unable to get the 6 digit code by SMS on my Koodo wireless home phone which it do not accept SMS

171

M

MarcosaluzBeginner

unknown number charges

There are two unknown phone numbers in my account. I never signed up for these and now my billing account is over charged. Two completely different new plans that I did not sign up for. What do I do??

242

M

Stop family members from calling the USAProposed

K

KennerConnector

Add the USA to the list of international calls when I turn off international calling. I want to stop people on my phone plan from calling to the USA. (kids, seniors) It’s as simple as that.

1

856

K

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Adrieli MüllerBeginner

Can’t pay my overdue bill or access Self Serve after my line was suspended

Hi everyone,My Koodo line was suspended because my payment is overdue. I’m trying to pay the balance and get my service restored, but I can’t sign in to Self Serve because I’m not receiving the verification code by text. I also don’t have my account

233

2 hours ago

T

tonymo1Beginner

Unable to add mobile plan to smart watch

minutes overage

I have a 519 #. I have unlimited minutes, yet my recently posted bill contained 2 x charges for minute overage to a 416 # . I queried this through Koodo Chat_expert messaging who claimed the charges were for call forwarding. I don't subscribe to call

91

ZalmAdvisor

WTF??? NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in? WTF? Where the hell do I put that? And why should I? It’s bad enough using a phone for 2FA instead of a secure site or a password mana

12313

kmacsourisAmbassador

I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the lates

15627

asked in Purchases & Returns

4 hours ago

N

NorthMamaBeginner

Amazon Prime 3 months Free was not cancelled and was charged 9.99 on month 4

I took 3 months Amazon Prime Free, but on the 4th month, was charged 9.99.I Have a year plan with amazon - I expected that year plan to be extended by 3 months.How do I get a refund from Koodo for this 9.99.

131

5 hours ago

Doug223344Beginner

International data roaming needed with Canada/US/Mexico plan

I have international data roaming turned off as I usually use an e-sim for data for international travel to avoid using easy roam or getting accidently charged for data. I recently got a plan with Canada / US / Mexico talk text and data, and am plan

323

Wireless Home Phone will not accept SMS for 6 digit code

Unable to get the 6 digit code by SMS on my Koodo wireless home phone which it do not accept SMS

171

M

MarcosaluzBeginner

Deleted eSIM – Cannot Access Self Serve Because SMS Verification Is Required

unknown number charges

There are two unknown phone numbers in my account. I never signed up for these and now my billing account is over charged. Two completely different new plans that I did not sign up for. What do I do??

242

GaudiBeginner

Hi Koodo Support,My iPhone recently went through a repair, and unfortunately my Koodo eSIM was deleted during the process.My phone number currently has no service, so I cannot receive SMS verification codes.The problem is that Koodo Self Serve also r

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hak88Beginner

Reocurring billing

Hi there, I just spoke with my bank and they said I had to ask my provider to “code” my bill correctly to receive the highest amount of cashback for my Koodo bill. Is this possible?

373