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103,822 Topics
478,413 Replies
190,146 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

57500

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

473130

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

617810

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

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4 Articles

Recently Active
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Help others

G

Gur BajwaAdvocate

Other

Phone issues

Hi guys i've two lines with koodo since last 7 years and I never had any issue. In April 2026 i upgrade my plan but with less amount as I was used to pay earlier. Now since July i'm having hard time with network as data & calls doesn't work prope

33937

ml82Beginner

cannot change free perk

Hello,I tried to change the free perk for number ending in ******6103 from rollover data to 3-day US roaming through self-service. However, the change doesn't seem to have gone through, as I haven't received a confirmation email or seen any updates t

275

BJD31Beginner

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tool

261

O

6 hours ago

G

Guy who's been hackedBeginner

Other

My email has been fraudulently used to create an account

I recently received an email from Koodo saying that I’ve successfully created an new account using my email address for a prepaid service. Unfortunately, there is no option for me to report this, because I’m in the UK and apparently Koodo doesn’t spe

556

MaksimBeginner

To Koodo Customer Service,I am writing to formally request the closure of my Koodo account.My phone has been without service for two days due to an unresolved issue with my eSIM and physical SIM. I visited the CF Toronto Eaton Centre location and was

513

StarmanKOrganizer

Double charge problem

I have an auto pay set up on my Koodo account.Koodo tried to charge my bank through auto pay on the September 17th but it failed. I made a manual payment on September 19th through Koodo side. But Koodo charged my bank again on the September 21st. I a

403

ntebisBeginner

How can i find out my number?

I recently bought a prepaid annual esim with a new number, however, I can't find my new number as the email with the esim contains only the last 4 digits. At the same time, it seems that I am unable to activate my esim. Is there a way to get my full

281

JimmyOrganizer

transfer a number to new account

I have 2 accounts under my name. My son wants his number under his name and under his own account. How can I do that? Thanks in advance

343

JulesterBeginner

I want to switch my bf over to koodo but his phone doesn't have eSIM. Can I buy a random SIM card at a koodo/telus store ahead of time and then place an online order for the plan and activate the SIM with his phone number at that time?Or do I have to

363

DrankcrowRockstar

Signed up for Stream+ Premium but can’t set up self serve account to complete activation

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to a

42429

M

1 day ago

Phones & Devices

The place to ask all of your phone related questions

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333 topics

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941 topics

Managing your Services

The place to ask all of your Koodo related questions

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1140 topics

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1175 topics

Self Serve

498 topics

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352 topics

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1074 topics

M

ml82Beginner

Plans & Add-ons

cannot change free perk

Hello,I tried to change the free perk for number ending in ******6103 from rollover data to 3-day US roaming through self-service. However, the change doesn't seem to have gone through, as I haven't received a confirmation email or seen any updates t

275

BJD31Beginner

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tool

261

MaksimBeginner

To Koodo Customer Service,I am writing to formally request the closure of my Koodo account.My phone has been without service for two days due to an unresolved issue with my eSIM and physical SIM. I visited the CF Toronto Eaton Centre location and was

513

StarmanKOrganizer

Double charge problem

I have an auto pay set up on my Koodo account.Koodo tried to charge my bank through auto pay on the September 17th but it failed. I made a manual payment on September 19th through Koodo side. But Koodo charged my bank again on the September 21st. I a

403

ntebisBeginner

How can i find out my number?

I recently bought a prepaid annual esim with a new number, however, I can't find my new number as the email with the esim contains only the last 4 digits. At the same time, it seems that I am unable to activate my esim. Is there a way to get my full

281

JimmyOrganizer

transfer a number to new account

I have 2 accounts under my name. My son wants his number under his name and under his own account. How can I do that? Thanks in advance

343

JulesterBeginner

I want to switch my bf over to koodo but his phone doesn't have eSIM. Can I buy a random SIM card at a koodo/telus store ahead of time and then place an online order for the plan and activate the SIM with his phone number at that time?Or do I have to

363

MaddyBBeginner

Account Error When trying to transfer phone number

I am a new Koodo customer and am trying to transfer my phone number to my new Koodo account. I am at the page where I need to enter my previous provider account number. I am under my dads Telus account. I have tried to put his name (as he is the Te

516

lindsaymfBeginner

Trouble Switching Prepaid to Postpaid

I was trying this morning to switch from a prepaid plan to a post paid one. I received a text message that I was required to respond “YES” to but my phone is SOS and my response cannot send. I can no longer log in and access my prepaid account and wh

261

2 days ago

R

RRUPOKConnector

Plans & Add-ons

30 Day Global Roaming Add for $125

Hello,I recently added a 30-Day Global Pass to my Koodo account, but I also see “US Easy Roam” listed on my account.Could you please clarify why both are showing? If I travel through the U.S., will the 30-Day Global Pass cover my usage, or could I st

747

D

2 days ago