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Welcome to the Koodo Community

103,190 Topics
475,127 Replies
188,717 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

32090

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

453440

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

603280

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

13 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

L

L4nOrganizer

Plans & Add-ons

Unable to add free perk

Hi I’m new customer and trying to change my perk but keep giving me an error to connect with a rep.I need to change my perk

L4nOrganizer

I still don’t have Rollover Data on my ***-*6*-**** line as mentioned it should’ve been changed but its showing 5G speed boost which I would like switched.

61

2 hours ago

T_ChanBeginner

Other

Thank you - Prepaid Department - Louise

Louise (In prepaid customer service),Thank you so much for your outstanding support and dedication. Your wonderful service truly made my day and resolved my issue. I deeply appreciate your patience and professionalism!Best, New Koodo CustomerT

LizardBeginner

problem with already returned items

I am being asked to return items that I returned in Jan. 2026. I had Koodo briefly, but went with another provider. the tracking # for the return was with canada post 4000 4774 6866 5993

MaricorBeginner

How to pause or cancel my account im leaving canada already

FIRAS BAHJAT ALALWAConnector

Billing & Payments

I want one of the members or a representative of Kudu to contact me via email so that I can find a way to collect the dues due to me

I don't know a company other than Kudo puts sticks in front of those who come to pay the self-service bill The email doesn't work either the mobile number doesn't work I want to pay the dues until the mobile number works I want someone who can and ha

Stephanie84Beginner

Gone to Collections and Lost

I had koodo a couple years ago and switch and never got the final bill come a year later and it is on my credit report, tried calling the collections agency the company deals with and they cannot find the account.. I just wanna pay this and removed f

JMMBeginner

30 day europe travel pass

I had activated the 30 day Europe travel pass through my online account and got a text confirming that I purchased more data to be used until the end of my bill cycle. I checked my account and the travel pass wasn’t added nor when I texted ROAM to

Dough DanOrganizer

Help page tells me to go to a page that does not exist

I'm trying to make arrangements to pay my bill that's in arrears (I'm pretty sure that it's not been sent to a collection agency yet) but the Help page isn't helping. It tells me to go to Self Serve and find Billing in the dropdown menu but I can't f

streamBeginner

I am subscribed to the stream service and I want to change my credit card. I do not have a phone or account number. When I check the self serve, this is what it says “You’re still waiting to be approved Looks like this account has already been linked

335

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

330 topics

Tips, Tricks & Troubleshooting

908 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1114 topics

Plans & Add-ons

1118 topics

Self Serve

481 topics

Prepaid

346 topics

Other

1044 topics

L

L4nOrganizer

Plans & Add-ons

Can't add free perk

I still don’t have Rollover Data on my ***-*6*-**** line as mentioned it should’ve been changed but its showing 5G speed boost which I would like switched.

61

2 hours ago

T_ChanBeginner

Other

Thank you - Prepaid Department - Louise

Louise (In prepaid customer service),Thank you so much for your outstanding support and dedication. Your wonderful service truly made my day and resolved my issue. I deeply appreciate your patience and professionalism!Best, New Koodo CustomerT

LizardBeginner

problem with already returned items

I am being asked to return items that I returned in Jan. 2026. I had Koodo briefly, but went with another provider. the tracking # for the return was with canada post 4000 4774 6866 5993

Stephanie84Beginner

Gone to Collections and Lost

I had koodo a couple years ago and switch and never got the final bill come a year later and it is on my credit report, tried calling the collections agency the company deals with and they cannot find the account.. I just wanna pay this and removed f

JMMBeginner

30 day europe travel pass

I had activated the 30 day Europe travel pass through my online account and got a text confirming that I purchased more data to be used until the end of my bill cycle. I checked my account and the travel pass wasn’t added nor when I texted ROAM to

Dough DanOrganizer

Help page tells me to go to a page that does not exist

I'm trying to make arrangements to pay my bill that's in arrears (I'm pretty sure that it's not been sent to a collection agency yet) but the Help page isn't helping. It tells me to go to Self Serve and find Billing in the dropdown menu but I can't f

streamBeginner

I am subscribed to the stream service and I want to change my credit card. I do not have a phone or account number. When I check the self serve, this is what it says “You’re still waiting to be approved Looks like this account has already been linked

sudsBeginner

Does anyone else find the Koodoo AI bot as useless as I do. I am trying to speak to someone about being double billed but it is impossible to get a phone number or a call back. When I ask the chatbot for a callback it totally ignores me and send

ErixkBeginner

Extremely disappointed: Public Mobile migration nightmare (Promised 100GB, given 1GB)

Hi everyone,I’m posting here because I am incredibly disappointed with Koodo’s customer service and I have completely hit a wall trying to get support.I recently decided to switch from Public Mobile to Koodo to take advantage of a migration offer:

s1nBeginner

no sim, ordered through telus how long to wait?

See above lol

223

1 day ago