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Welcome to the Koodo Community

103,079 Topics
474,721 Replies
188,516 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

29120

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

450640

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

601570

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

13 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

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4 Articles

Recently Active
Categories
Help others

S

Sharon SchalerBeginner

Tips, Tricks & Troubleshooting

Wifi Calling

I switched to Koodo so as to use wifi calling as we have starlink because our cell booster has trouble this time of year due to tree growth and spring foliage. I had been a Public Movile user up to now. But I am disappointed because when I activate

AnonymousABCDBeginner

Other

new speed

How do I opt out of being “upgraded” to the new speed?

Sha020Beginner

HELP~!! Internet service not working. I need to WFH tonight

Been trying to contact the internet support whole day but was send all around with no solution. I need to WFH tonight i need my internet working tonight> Please help!!!!

DJMAdvisor

Do Not Trust This Company

I signed up for Koodo Internet an hour ago. Like literally an hour ago.They billed my bank account twice. They charged $102.35 visa debit retail koodo subscription and then $99 visa debit retail koodo subscription. They also sent an email from koodos

Keyurpatel1311Beginner

Self Serve

need to active e sim in another device

Hi

ari98Beginner

Charged twice for Stream+

Hi, I recently signed up for Stream+ but I got charged twice for it. It was $10 at first, then another $10.50. How do I get this fixed? Do I have to call Koodo?

434

17 hours ago

M

mowanRockstar

koodomobile.com "Get a new phone" prompt cannot be closedClosed

... to have a modal dialog ads overlaying the regular content with no obvious way of dismissing it.I am not interested in a new phone or a new line at the moment, particularly when you go out of your way to prevent me from accessing information on yo

2

MarlboroughBeginner

my hardware was sent to wrong address

Would having the address incorrect that it was shipped to, interrupt the service, when plugged in at the correct address? My address is 72 but was sent to 75.. I can’t find the wireless network. help

liamkimBeginner

Unable to change my free perk

I was having difficulty add my free perk of roll over data and recieved help to add it to my account. I am trying now to change the perk to 5G boost but again having the same problem as it states the change has been made and a confirmation email has

brendagrimOrganizer

Tips, Tricks & Troubleshooting

I want to unlock my iPhone 7 help me please?

i have an iPhone 7 need to unlock help me please

509

D

22 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

902 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1118 topics

Plans & Add-ons

1121 topics

Self Serve

478 topics

Prepaid

346 topics

Other

1044 topics

S

Sharon SchalerBeginner

Tips, Tricks & Troubleshooting

Wifi Calling

I switched to Koodo so as to use wifi calling as we have starlink because our cell booster has trouble this time of year due to tree growth and spring foliage. I had been a Public Movile user up to now. But I am disappointed because when I activate

AnonymousABCDBeginner

Other

new speed

How do I opt out of being “upgraded” to the new speed?

Sha020Beginner

HELP~!! Internet service not working. I need to WFH tonight

Been trying to contact the internet support whole day but was send all around with no solution. I need to WFH tonight i need my internet working tonight> Please help!!!!

626

1 hour ago

K

Keyurpatel1311Beginner

Self Serve

need to active e sim in another device

Hi

ari98Beginner

Charged twice for Stream+

Hi, I recently signed up for Stream+ but I got charged twice for it. It was $10 at first, then another $10.50. How do I get this fixed? Do I have to call Koodo?

MarlboroughBeginner

my hardware was sent to wrong address

Would having the address incorrect that it was shipped to, interrupt the service, when plugged in at the correct address? My address is 72 but was sent to 75.. I can’t find the wireless network. help

liamkimBeginner

Unable to change my free perk

I was having difficulty add my free perk of roll over data and recieved help to add it to my account. I am trying now to change the perk to 5G boost but again having the same problem as it states the change has been made and a confirmation email has

brendagrimOrganizer

Tips, Tricks & Troubleshooting

I want to unlock my iPhone 7 help me please?

i have an iPhone 7 need to unlock help me please

TMac82Beginner

Autopay is a tax on poor people

As the title states, auto pay is a tax on poor people because not everyone is able to pay their bill on a set date. This puts people at risk of NSF fees from their bank. So to avoid this, they're charged an extra "tax" every month by Koodo. Nice opti

CutiePieOrganizer

Auto-pay ~ New Phone & Plans

I HAVE to upgrade my phone, but to do that I have 2 options :OPTION #1 :To keep my current plan I have to purchase new phone outright, yeeaaahhhh. NOT in this economy!OPTION #2 :Select a new plan, none of which are the same price as my current one

552

R

23 hours ago