Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

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Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

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PukingidiotBeginner

asked in Other

can i get a puk code sooner than a scheduled callback for tomorrow morning?

I tried adding a pin to my esim and ended up with it disabled asking for a puk code. I have a callback scheduled on another number in 12 hours but hoping I can get help before then.

684

P

3 hours ago

D

DenwaConnector

asked in Plans & Add-ons

My free perk was cancelled without my request and can't add anymore

I received Account update confirmation email for removing my free perk, Premium Voice mail that I never requested. I looked into my sdelf service and yes the perk was gone. I tried to add my perk again and again and again but it just gives me error

427

newbee58Beginner

Koodo plan for Longterm travel

Hi, I'm currently outside Canada and want to keep my Canadian phone number active mainly to receive SMS verification codes.Is there any lower-cost plan available for my existing account?

404

M

6 hours ago

D

DarkmensBeginner

asked in Billing & Payments

useles service

What the **** is going on? Why the hell did my mobile service bill go up? Your service quality has always been absolute garbage and still is. There's no coverage anywhere, and some bullshit is always glitching out. You guys are **** annoying. Why the

413

M

6 hours ago

S

Saman ChConnector

asked in Tips, Tricks & Troubleshooting

Poor internet service in Coquitlam

For the past few days, the quality of Kodoo’s mobile internet has been equal to the Chernobyl disaster. it practically doesn’t work anywhere in Coquitlam, BC.A few days ago, I was at the library, and the connection was so terrible that I couldn’t eve

719

J

6 hours ago

L

Lewis902Connector

asked in Billing & Payments

NSF fee refund

I incurred an $80 nsf fee on this statement due to an account mix up with the bank. I’d like to request a refund. I’ve never been late or missed a payment. I tried to submit a request to review the charge but it will not let me.

181

7 hours ago

M

MemawshannyBeginner

asked in Billing & Payments

cancel stream plus

No button to cancel stream plus.

7511

8 hours ago

W

weib4525Beginner

asked in Purchases & Returns

returned device no credit yet

hello i returned the phone and they was delivered on sept 25 4 weeks by now, no credit, sent email and they are not doing anything

232

M

11 hours ago

K

Kaansi426Beginner

asked in Billing & Payments

NSF Charge is more than my bill total

I recently switched to auto pay and the September payment was charged on an unexpected day. I was given an $80 NSF fee. This is is more than my total bill of $67. I have tried 3 times to use the self service portal to review the charge but I keep get

292

12 hours ago

S

sherriuAdvisor

posted in Billing & Payments

Stream+

How do I cancel my streaming subscription

8316

D

16 hours ago

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P

PukingidiotBeginner

asked in Other

can i get a puk code sooner than a scheduled callback for tomorrow morning?

I tried adding a pin to my esim and ended up with it disabled asking for a puk code. I have a callback scheduled on another number in 12 hours but hoping I can get help before then.

684

P

3 hours ago

D

DenwaConnector

asked in Plans & Add-ons

My free perk was cancelled without my request and can't add anymore

I received Account update confirmation email for removing my free perk, Premium Voice mail that I never requested. I looked into my sdelf service and yes the perk was gone. I tried to add my perk again and again and again but it just gives me error

427

D

5 hours ago

D

DarkmensBeginner

asked in Billing & Payments

useles service

What the **** is going on? Why the hell did my mobile service bill go up? Your service quality has always been absolute garbage and still is. There's no coverage anywhere, and some bullshit is always glitching out. You guys are **** annoying. Why the

413

M

6 hours ago

S

Saman ChConnector

asked in Tips, Tricks & Troubleshooting

Poor internet service in Coquitlam

For the past few days, the quality of Kodoo’s mobile internet has been equal to the Chernobyl disaster. it practically doesn’t work anywhere in Coquitlam, BC.A few days ago, I was at the library, and the connection was so terrible that I couldn’t eve

719

J

6 hours ago

L

Lewis902Connector

asked in Billing & Payments

NSF fee refund

I incurred an $80 nsf fee on this statement due to an account mix up with the bank. I’d like to request a refund. I’ve never been late or missed a payment. I tried to submit a request to review the charge but it will not let me.

181

7 hours ago

M

MemawshannyBeginner

asked in Billing & Payments

cancel stream plus

No button to cancel stream plus.

7511

8 hours ago

W

weib4525Beginner

asked in Purchases & Returns

returned device no credit yet

hello i returned the phone and they was delivered on sept 25 4 weeks by now, no credit, sent email and they are not doing anything

232

M

11 hours ago

K

Kaansi426Beginner

asked in Billing & Payments

NSF Charge is more than my bill total

I recently switched to auto pay and the September payment was charged on an unexpected day. I was given an $80 NSF fee. This is is more than my total bill of $67. I have tried 3 times to use the self service portal to review the charge but I keep get

292

12 hours ago

S

Stu2355Advocate

asked in Tips, Tricks & Troubleshooting

Trying to change my personal greeting to a system greeting for voice mail - the option is no longer available?

With AI voice cloning, I want to change my voice mail to the system generated greeting. There no longer seems to be an option (press 6) to do this. Any advice please? Thank you!

151

D

16 hours ago

B

BluWolfyAmbassador

asked in Billing & Payments

Removing Child Line From Account

I would like to remove a couple of lines from my account. They belong to my children, and now they grown up and I thinks its time they pay for their own phones.Does anyone have experience with this and able to give me some insight on what to do?Thank

384

M

1 day ago

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