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Welcome to the Koodo Community

102,712 Topics
473,001 Replies
187,558 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

17820

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

439920

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

592750

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

16 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

A

AgentFatsuitConnector

Billing & Payments

confused about my billing

I’ve moved to a new provider that had a very good deal, so my number has moved and my service with Koodo is officially canceled. However, now the chat doesn’t work since the number is inactive and I can’t discuss the final bill with anyone. This fina

ChangqingBeginner

i can not recieve reset password email

I press it and cannot find it in my email and junk email. That makes me cannot pay the bill and cancel the service. This idiot company do not provide the service unless phone call.

JokersBeginner

waived charges not applied

Hello, I ended our conversation before I had a chance to look at my bill to see if the waive charges were applied. When I went to look he waived only one roaming charge but there were two. He said he will waive both and explained what I should do whe

JokersBeginner

Hi, while waiting to board our next flight to Thailand on January 20th, , I was removing my SIM card at the airport in Dubai and inserted my Thai SIM card. Took me a minute….you charged me $18 plus tax. I looked at my phone and I had the roaming turn

ShaunsConnector

Stream+ Expired activation link

I signed up for Stream+ Basic last year, but never clicked any of the links I received by email to set up my Self Serve account, and now the links say they’re expired. I haven’t been able to find any other way to register for an account.Thanks!

SherinBeginner

Unexpected Plan Price Increase Without Clear Notice

Hi, I need help with a billing issue. I originally took a plan that was around $38.42/month including tax, and I’ve been paying that for months.Recently my bill increased to $44.07 and now $51.98, and my account is showing the plan as $46.00, before

40924

5 hours ago

C

Cathy monthly customerConnector

Billing & Payments

My phone activated Easy Roam when I did not leave the country. I need the charge removed.

On March 28, 2026, my phone activated Easy Roam when I had not left the country. The charge needs to be removed from my phone.

Mikhail76Connector

I switched to another plan, and you promised me a 10 CAD discount monthly after this. But I get the same bill amount still. Why?

mkmaOrganizer

Billing error - easy roam

Hi,I need my monthly invoice correction and have $32 removed for easy roam when i was NOT in the states yet live near the border. You know the drill.Please have them removed.Cheers,Marisa

JuanCa68Beginner

How to Profile Update

Hello, as there is no Costumer Service phone number, how do I update my profile name as it is wrong. When I opened the home internet account, the representative did not do it correctly.I have tried on Self care, but no options.How can some one

475

8 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

334 topics

Tips, Tricks & Troubleshooting

897 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1111 topics

Plans & Add-ons

1155 topics

Self Serve

480 topics

Prepaid

343 topics

Other

1017 topics

A

AgentFatsuitConnector

Billing & Payments

confused about my billing

I’ve moved to a new provider that had a very good deal, so my number has moved and my service with Koodo is officially canceled. However, now the chat doesn’t work since the number is inactive and I can’t discuss the final bill with anyone. This fina

ChangqingBeginner

i can not recieve reset password email

I press it and cannot find it in my email and junk email. That makes me cannot pay the bill and cancel the service. This idiot company do not provide the service unless phone call.

JokersBeginner

waived charges not applied

Hello, I ended our conversation before I had a chance to look at my bill to see if the waive charges were applied. When I went to look he waived only one roaming charge but there were two. He said he will waive both and explained what I should do whe

JokersBeginner

Hi, while waiting to board our next flight to Thailand on January 20th, , I was removing my SIM card at the airport in Dubai and inserted my Thai SIM card. Took me a minute….you charged me $18 plus tax. I looked at my phone and I had the roaming turn

ShaunsConnector

Stream+ Expired activation link

I signed up for Stream+ Basic last year, but never clicked any of the links I received by email to set up my Self Serve account, and now the links say they’re expired. I haven’t been able to find any other way to register for an account.Thanks!

SherinBeginner

Unexpected Plan Price Increase Without Clear Notice

Hi, I need help with a billing issue. I originally took a plan that was around $38.42/month including tax, and I’ve been paying that for months.Recently my bill increased to $44.07 and now $51.98, and my account is showing the plan as $46.00, before

Mikhail76Connector

I switched to another plan, and you promised me a 10 CAD discount monthly after this. But I get the same bill amount still. Why?

mkmaOrganizer

Billing error - easy roam

Hi,I need my monthly invoice correction and have $32 removed for easy roam when i was NOT in the states yet live near the border. You know the drill.Please have them removed.Cheers,Marisa

JuanCa68Beginner

How to Profile Update

Hello, as there is no Costumer Service phone number, how do I update my profile name as it is wrong. When I opened the home internet account, the representative did not do it correctly.I have tried on Self care, but no options.How can some one

chestanchOrganizer

Canada - US - Mexico roaming plan

I want to switch to this plan. It says it has USA roaming, but you can add it as perk?? I am confused.I just want to know that I wont’ be charged roaming while in USA or Mexico on this plan. Thanks 80 GB of Shock-Free data at 5G speed Canada-US-Me

223

C

8 hours ago