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Why does it keep refunding me after purchasing stream+

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

193

7 minutes ago

posted in Plans & Add-ons

lizzieccConnector

No Free Perk Selected

I wanted to update my plan as I noticed there was a deal for the same plan I already have, but for a cheaper price. When I chose the new plan, I wanted to keep the same free perk I already have, the rollover data, however, when I got to the checkout

539

1 hour ago

D

DJAWBeginner

Free Perk

I been trying to add the free Roll Over Data Perk to my plan but everytime I go in to select the perk and hit submit it comes up with no perk selected. would some be able to help me add this perk to my account please.

151

10 hours ago

pizza604Beginner

There was a problem submitting your request. Please try again later.

Trying to dispute a NSF charge. I’ve cleared cookies, used different browsers and even different devices but I’m able to make an online request. I reside in Canada and do not use a VPN. I’ve tried over 2 weeks and come up with the same error. Please

455

13 hours ago

A

ArwakBeginner

posted in Billing & Payments

Suspended account

My account is currently suspended because of an overdue bill, but I can’t receive SMS to log in or calls to address this issue. What can I do?

222

M

19 hours ago

J

Jaycee3000Organizer

hot happy!

Koodo hasn’t been the best experience, everytime you change your plan then after they send you deals! Changed my number once and was not aware of large billing owing! Ridiculous change it to 180 to 105 still had to pay. I’ve been a good member for 5+

16013

M

R

Robert1984Organizer

final bill for koodo home Internet

I was charged for 5 months of service after canceling koodo home Internet. Why did this happen? What can I do.

617

asked in Tips, Tricks & Troubleshooting

LisaHoustonBeginner

android Text not going through

Hi, Darren and I both use Android phones. When he texts me from work, about an hour from home, I don’t receive his messages until he gets home and his phone reconnects to our Wi-Fi. Then the delayed messages come through.Could you help us figure out

191

Stop family members from calling the USAProposed

K

KennerBeginner

Add the USA to the list of international calls when I turn off international calling. I want to stop people on my phone plan from calling to the USA. (kids, seniors) It’s as simple as that.

1

453

Swindled out of Amazon Prime

H

Hurt Frustrated Used AbusedBeginner

posted in Other

Paying a Koodo bill, and noticed an unusual icon too good to be true right?"3 months free Amazon Prime. Then $9.99"Ok, wow! I feel like a million bucks! Signed up. Happy.Next day Koodo text: here's a great new plan limited time. Get 10 extra gb and s

776

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B

Babydoll8282Beginner

Why does it keep refunding me after purchasing stream+

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

193

7 minutes ago

D

DJAWBeginner

Free Perk

I been trying to add the free Roll Over Data Perk to my plan but everytime I go in to select the perk and hit submit it comes up with no perk selected. would some be able to help me add this perk to my account please.

151

10 hours ago

pizza604Beginner

There was a problem submitting your request. Please try again later.

Trying to dispute a NSF charge. I’ve cleared cookies, used different browsers and even different devices but I’m able to make an online request. I reside in Canada and do not use a VPN. I’ve tried over 2 weeks and come up with the same error. Please

455

13 hours ago

A

ArwakBeginner

Suspended account

My account is currently suspended because of an overdue bill, but I can’t receive SMS to log in or calls to address this issue. What can I do?

222

M

19 hours ago

R

Robert1984Organizer

final bill for koodo home Internet

I was charged for 5 months of service after canceling koodo home Internet. Why did this happen? What can I do.

617

asked in Tips, Tricks & Troubleshooting

LisaHoustonBeginner

android Text not going through

Hi, Darren and I both use Android phones. When he texts me from work, about an hour from home, I don’t receive his messages until he gets home and his phone reconnects to our Wi-Fi. Then the delayed messages come through.Could you help us figure out

191

F

FoxedBeginner

Help with starting a new plan

Yesterday, I selected a plan, entered all my details, placed an order, and registered for self-service. However, I don’t see any instructions on how to install my eSIM, how to start using Koodo, or how to transfer my number. For the past two days, al

331

asked in Tips, Tricks & Troubleshooting

Z

zoffixBeginner

Please deactivate my voicemail

Hi I found an ancient thread saying a rep can remove voicemail on my account (the extended absence instructions don’t work). I’d like to do the same. Would you please remove voicemail from my account? I understand re-enabling would require contacting

344

asked in Purchases & Returns

R

Robert1984Organizer

modem and router return email

I have successfully cancelled home Internet. Unfortunately haven't received a email with instructions for modem and router return. Any help would be greatly appreciated. Thanks.

201

H

HobbesOrganizer