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103,820 Topics
478,396 Replies
190,135 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

57320

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

473070

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

617730

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
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Help others

G

Guy who's been hackedBeginner

Other

My email has been fraudulently used to create an account

I recently received an email from Koodo saying that I’ve successfully created an new account using my email address for a prepaid service. Unfortunately, there is no option for me to report this, because I’m in the UK and apparently Koodo doesn’t spe

265

MaksimBeginner

To Koodo Customer Service,I am writing to formally request the closure of my Koodo account.My phone has been without service for two days due to an unresolved issue with my eSIM and physical SIM. I visited the CF Toronto Eaton Centre location and was

293

StarmanKOrganizer

Double charge problem

I have an auto pay set up on my Koodo account.Koodo tried to charge my bank through auto pay on the September 17th but it failed. I made a manual payment on September 19th through Koodo side. But Koodo charged my bank again on the September 21st. I a

283

Gur BajwaAdvisor

Hi guys i've two lines with koodo since last 7 years and I never had any issue. In April 2026 i upgrade my plan but with less amount as I was used to pay earlier. Now since July i'm having hard time with network as data & calls doesn't work prope

23327

ntebisBeginner

How can i find out my number?

I recently bought a prepaid annual esim with a new number, however, I can't find my new number as the email with the esim contains only the last 4 digits. At the same time, it seems that I am unable to activate my esim. Is there a way to get my full

251

JimmyOrganizer

transfer a number to new account

I have 2 accounts under my name. My son wants his number under his name and under his own account. How can I do that? Thanks in advance

303

JulesterBeginner

I want to switch my bf over to koodo but his phone doesn't have eSIM. Can I buy a random SIM card at a koodo/telus store ahead of time and then place an online order for the plan and activate the SIM with his phone number at that time?Or do I have to

303

DrankcrowRockstar

Signed up for Stream+ Premium but can’t set up self serve account to complete activation

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to a

41729

MaddyBBeginner

Account Error When trying to transfer phone number

I am a new Koodo customer and am trying to transfer my phone number to my new Koodo account. I am at the page where I need to enter my previous provider account number. I am under my dads Telus account. I have tried to put his name (as he is the Te

486

Eddie MaranoAdvisor

HiJust received my second billing since signing up for autopay. Discount was applied to my bill for signing up but it seems like the autopay has not been activated as I am being asked to pay the bill amount. Is this normal? Last month I asked and you

12014

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

333 topics

Tips, Tricks & Troubleshooting

941 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1140 topics

Plans & Add-ons

1174 topics

Self Serve

497 topics

Prepaid

352 topics

Other

1074 topics

M

MaksimBeginner

Other

cancel

To Koodo Customer Service,I am writing to formally request the closure of my Koodo account.My phone has been without service for two days due to an unresolved issue with my eSIM and physical SIM. I visited the CF Toronto Eaton Centre location and was

293

StarmanKOrganizer

Double charge problem

I have an auto pay set up on my Koodo account.Koodo tried to charge my bank through auto pay on the September 17th but it failed. I made a manual payment on September 19th through Koodo side. But Koodo charged my bank again on the September 21st. I a

283

ntebisBeginner

How can i find out my number?

I recently bought a prepaid annual esim with a new number, however, I can't find my new number as the email with the esim contains only the last 4 digits. At the same time, it seems that I am unable to activate my esim. Is there a way to get my full

251

JimmyOrganizer

transfer a number to new account

I have 2 accounts under my name. My son wants his number under his name and under his own account. How can I do that? Thanks in advance

303

JulesterBeginner

I want to switch my bf over to koodo but his phone doesn't have eSIM. Can I buy a random SIM card at a koodo/telus store ahead of time and then place an online order for the plan and activate the SIM with his phone number at that time?Or do I have to

303

MaddyBBeginner

Account Error When trying to transfer phone number

I am a new Koodo customer and am trying to transfer my phone number to my new Koodo account. I am at the page where I need to enter my previous provider account number. I am under my dads Telus account. I have tried to put his name (as he is the Te

486

lindsaymfBeginner

Trouble Switching Prepaid to Postpaid

I was trying this morning to switch from a prepaid plan to a post paid one. I received a text message that I was required to respond “YES” to but my phone is SOS and my response cannot send. I can no longer log in and access my prepaid account and wh

261

1 day ago

R

RRUPOKConnector

Plans & Add-ons

30 Day Global Roaming Add for $125

Hello,I recently added a 30-Day Global Pass to my Koodo account, but I also see “US Easy Roam” listed on my account.Could you please clarify why both are showing? If I travel through the U.S., will the 30-Day Global Pass cover my usage, or could I st

727

LullubelleBeginner

How do I transfer an e-sim after losing my phone?

I lost my phone and the online chat-bot tells me to buy a new sim card, but I never had a physical card and the old phone I plan to use allows e-sims too. How do I set this up? I can not find a QR code with my e-sim on it anywhere in self-serve, and

372

$55 100GB UL Can US Min SFD (5G, P2P)

With this plan, there is a charge on my bill for 3 days of roaming - Easyroam @ $16 per day. This site in the help pages shows that there should be zero charge for that. The billing link to “ask us to review a charge” is broken and does nothing.Wha

806

3 days ago