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Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

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K

KeyvanHayatiBeginner

posted in Purchases & Returns

Certified Device - Burnt Pixel

Hi,i have a certified iPhone here purchased from Koodo in the recent months and need help as wejust noticed that it has a defective screen.There is a burnt pixel on the top of our screen.What could I do?

121

2 hours ago

L

lmeBeginner

asked in Billing & Payments

2FA has made it impossible to log in to my account calls

So I left Canada a month ago, and I put my phone number on a seasonal hold plan, for something like $15 a month. Long story short, I now want to fully cancel the mobile number and the account etc. but when I try to log in to Koodo now they’ve added a

131

D

2 hours ago

R

Rubikscube94Organizer

asked in Tips, Tricks & Troubleshooting

old SIM won't work in New Phone ordered from Koodo online

I'm currently trying to set up my new Motorola 2026 that I ordered from Koodo online. SIM card sizes are compatible and SIM is NOT damaged. When I insert the new SIM Koodo network is not registering. Any help would be appreciated to get my new phone

5510

R

3 hours ago

L

LilyhumBeginner

posted in Billing & Payments

Need kodoo expert help

Got charged 80$ for a fee when I changed my information and it didn't save accurately. Need the fee removed so I can pay my regular bill

193

3 hours ago

K

KeidansdadAdvisor

asked in Billing & Payments

being charged taxes

Hi I noticed on the past 3 months of my bills I been charged HST taxes. I am tax exempted and have been having taxes taken off bill but these past 3 months show taxes. I tried to email the tax exemption I have and I have herd nothing back. I’m wonder

252

K

5 hours ago

D

Dawn BoyleBeginner

asked in Plans & Add-ons

rollover data perk update issue

My data roll over doesn’t seem to be working as not getting any alerts anymore with the amount and cannot seem to see what I have for data.when I try to confirm my rollover it says I have not selected anything.

274

D

7 hours ago

T

talistoBeginner

asked in Billing & Payments

New BYOD plan with eSIM - "Order is in progress", for many hours?

I signed up for a new account with a BYOD plan, with an eSIM. The plans page says “activate your eSIM within minutes”, I expected my account would be activated immediately and that I could initiate porting over my number. My credit card has been ch

543

T

13 hours ago

I

InstinctAssistantBeginner

asked in Plans & Add-ons

Can an existing customer switch from the $35 monthly Starter plan to the $15 monthly Starter plan?

If a new Ontario BYOD customer joins the $35 monthly Starter plan now, can they switch to the $15 monthly Starter plan before November 24? Is that allowed for existing customers, and are there any waiting periods or restrictions?

231

19 hours ago

P

Ping PongBeginner

asked in Other

How to get help with a PUK when my phone is locked and no other availalbe.

My phone is locked and I need a PUK. I cannot receive a call because my phone is locked and my only other phone number is from another country. How can I get a PUK to unlock my phone?I have tried about 15 times to communicate with the AI bot and it i

162

P

19 hours ago

N

NorthMamaBeginner

asked in Purchases & Returns

Amazon Prime 3 months Free was not cancelled and was charged 9.99 on month 4

I took 3 months Amazon Prime Free, but on the 4th month, was charged 9.99.I Have a year plan with amazon - I expected that year plan to be extended by 3 months.How do I get a refund from Koodo for this 9.99.

232

N

22 hours ago

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1055 topics

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1111 topics

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469 topics

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339 topics

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1016 topics

L

lmeBeginner

asked in Billing & Payments

2FA has made it impossible to log in to my account calls

So I left Canada a month ago, and I put my phone number on a seasonal hold plan, for something like $15 a month. Long story short, I now want to fully cancel the mobile number and the account etc. but when I try to log in to Koodo now they’ve added a

131

D

2 hours ago

R

Rubikscube94Organizer

asked in Tips, Tricks & Troubleshooting

old SIM won't work in New Phone ordered from Koodo online

I'm currently trying to set up my new Motorola 2026 that I ordered from Koodo online. SIM card sizes are compatible and SIM is NOT damaged. When I insert the new SIM Koodo network is not registering. Any help would be appreciated to get my new phone

5510

R

3 hours ago

D

Dawn BoyleBeginner

asked in Plans & Add-ons

rollover data perk update issue

My data roll over doesn’t seem to be working as not getting any alerts anymore with the amount and cannot seem to see what I have for data.when I try to confirm my rollover it says I have not selected anything.

274

D

7 hours ago

T

talistoBeginner

asked in Billing & Payments

New BYOD plan with eSIM - "Order is in progress", for many hours?

I signed up for a new account with a BYOD plan, with an eSIM. The plans page says “activate your eSIM within minutes”, I expected my account would be activated immediately and that I could initiate porting over my number. My credit card has been ch

543

T

13 hours ago

I

InstinctAssistantBeginner

asked in Plans & Add-ons

Can an existing customer switch from the $35 monthly Starter plan to the $15 monthly Starter plan?

If a new Ontario BYOD customer joins the $35 monthly Starter plan now, can they switch to the $15 monthly Starter plan before November 24? Is that allowed for existing customers, and are there any waiting periods or restrictions?

231

19 hours ago

P

Ping PongBeginner

asked in Other

How to get help with a PUK when my phone is locked and no other availalbe.

My phone is locked and I need a PUK. I cannot receive a call because my phone is locked and my only other phone number is from another country. How can I get a PUK to unlock my phone?I have tried about 15 times to communicate with the AI bot and it i

162

P

19 hours ago

RBartinHalifaxBeginner

asked in Plans & Add-ons

Easy Roam and eSIM

Travelling to Mexico. If I use the easy roam add-on do I need an eSIM card? Is one better than the other?

111

1 day ago

H

HobbesOrganizer

asked in Plans & Add-ons

account perks not working

I have tried three times thru koodo customer service to fix my account perks. When I attempt to change it from roll over date to us roaming I keep getting the error. I have gone thru customer service 3 times and each time they verify that even they c

727

1 day ago

R

rbkbalilaBeginner

asked in Self Serve

Managing Perks Not Working

I’ve been trying to change my free Perk to Unlimited Long Distance for the last 2 months (since October) through Self Serve and keep getting an error saying to try again in an hour.Back in October after engaging Koodo live support agents I was told t

71

1 day ago

K

KitchenAlchemyBeginner

asked in Tips, Tricks & Troubleshooting

Can't send or receiv sms pics via MMS. Software update done, data connect on iphone 17.

using iphone 17, software updated, data connectioin good, can’t send pics from sms via MMS. imessage is on. Husbans iphone has same issue. Anyone know of a solution..thx

71

1 day ago

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