Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

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Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

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J

JeetsraBeginner

asked in Other

Esim Recovery

Hello TeamI am not receiving the esim notification after going through the esim recovery process.Please help. RegardsRattanjeet

60

J

9 minutes ago

I

idougtechBeginner

asked in Tips, Tricks & Troubleshooting

Koodo voicemail not connecting

My wife and I have our own cell phone, both on a Koodo plan. When either one of us tries to access voice mail by dialing our own numbers, the call drops, and says not connected. Voicemail does not pickup when either numbered is called, therefore me

80

I

14 minutes ago

N

nealfigAdvisor

asked in Tips, Tricks & Troubleshooting

Numbers seem to dial out but the call is ended without any pickup on the other end

Numbers seem to dial out but the call is ended without any pickup on the other end. This occurs with all numbers (toll-free and other). Texting works and mobile data works. My account shows as Active.

362

G

48 minutes ago

A

AJRehmanConnector

asked in Tips, Tricks & Troubleshooting

WIFI Calling Issue - The Number Entered Doesn't match or records.

Hello, I have a Samsung Galaxy S25 Ultra. I have a postpaid account and moved to a place that has no signal in the basement (Where i work) and when i try to set up wifi calling I get the above message: The Number Entered Doesn't match or records.

9810

J

5 hours ago

H

HywKBeginner

asked in Plans & Add-ons

Offer Received One Month Before Tab Charge Completiom

Hi there, I received a plan offer that I’m now considering. I currently have one month left on my tab. If I proceed with taking a plan offer, does that mean I would be charged to pay off the remaining Tab balance (which I understand I can already on

121

10 hours ago

A

amcgirrBeginner

asked in Other

Phone is roaming to US but I'm still in Canada

Koodo is sending me Roaming reminders because I’m in White Rock and it’s close to the US border. How do you make it stop?

222

13 hours ago

J

JustineLBeginner

posted in Other

Issues Contacting Customer Service

Hello,I was incorrectly charged on my recent EasyRoam package and I’m finding it absolutely impossible to actually speak to a person. I’ve tried logging into the chat about 5 or 6 times to get someone to contact me, but every time I try and request a

546

14 hours ago

R

Robert1984Beginner

asked in Self Serve

cancel Internet subscription

How to cancel koodo home Internet when you go to self serve it says hang tight we're working on updating your plan. Please wait for any further plan changes. It won't let me do anything. Can someone please help. Thanks.

214

R

15 hours ago

W

WoodywonBeginner

asked in Tips, Tricks & Troubleshooting

location

how do I set up a location for the Live streaming TV channels via Crave

101

D

15 hours ago

V

vince jacobsAdvocate

asked in Plans & Add-ons

Free Perks? Software is totally STUPID.

I changed my free perk to the 1000 international minutes. There is a tick in the checkbox. I click ‘next’ , it ‘initializes’, then the web page says I have No Free Perks. What gives?? This has to be the stupidest piece of software going! So, do I hav

295

V

16 hours ago

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1110 topics

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1144 topics

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501 topics

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350 topics

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1068 topics

J

JeetsraBeginner

asked in Other

Esim Recovery

Hello TeamI am not receiving the esim notification after going through the esim recovery process.Please help. RegardsRattanjeet

60

J

9 minutes ago

I

idougtechBeginner

asked in Tips, Tricks & Troubleshooting

Koodo voicemail not connecting

My wife and I have our own cell phone, both on a Koodo plan. When either one of us tries to access voice mail by dialing our own numbers, the call drops, and says not connected. Voicemail does not pickup when either numbered is called, therefore me

80

I

14 minutes ago

N

nealfigAdvisor

asked in Tips, Tricks & Troubleshooting

Numbers seem to dial out but the call is ended without any pickup on the other end

Numbers seem to dial out but the call is ended without any pickup on the other end. This occurs with all numbers (toll-free and other). Texting works and mobile data works. My account shows as Active.

362

G

48 minutes ago

H

HywKBeginner

asked in Plans & Add-ons

Offer Received One Month Before Tab Charge Completiom

Hi there, I received a plan offer that I’m now considering. I currently have one month left on my tab. If I proceed with taking a plan offer, does that mean I would be charged to pay off the remaining Tab balance (which I understand I can already on

121

10 hours ago

A

amcgirrBeginner

asked in Other

Phone is roaming to US but I'm still in Canada

Koodo is sending me Roaming reminders because I’m in White Rock and it’s close to the US border. How do you make it stop?

222

13 hours ago

R

Robert1984Beginner

asked in Self Serve

cancel Internet subscription

How to cancel koodo home Internet when you go to self serve it says hang tight we're working on updating your plan. Please wait for any further plan changes. It won't let me do anything. Can someone please help. Thanks.

214

R

15 hours ago

W

WoodywonBeginner

asked in Tips, Tricks & Troubleshooting

location

how do I set up a location for the Live streaming TV channels via Crave

101

D

15 hours ago

B

beanarooBeginner

asked in Purchases & Returns

not impressed at all.

I ordered a new phone in store after mine was stolen. I was told It would be here within 3-5 business days. It has now been 15 business days. I haven’t received any tracking information and I cannot connect to a representative. Just these stupid AI b

444

17 hours ago

V

VirginieBConnector

asked in Self Serve

Cannot send text - ,sometimes they receive it several times

Hi,A while ago I switched from monthly to prepaid and since there I’ve had issue with my texts, but it’s just getting worse and worse. I have an iPhone.Most of the times it tells me it cannot be delivered. A friend of mine got it 4 times anyway. I h

454

JulesCDBeginner

unable to acces self serve drop down

I have registered for self serve and can log on to see the overview page, however, when i chose the menu where the self serve drop down menu should be, it's not there. I would like to port my number so that I am not paying 2 bills. I have tried to

202

D

19 hours ago

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