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Welcome to the Koodo Community

102,732 Topics
473,053 Replies
187,596 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

18360

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

440510

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

593240

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

16 Articles

Privacy, Security and Fraud

5 Articles

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4 Articles

Recently Active
Categories
Help others

3

3CrocodykeBeginner

Billing & Payments

Roaming Charges

I was charged roaming charges on my current bill. I never left the country and I need them removed please.

QqqqBeginner

REMOVE MY CC FROM THIS ACCOUNT.

i need to speak with someone in customer service because your self serve does is not helpful l. yes im registered. i need to remove my card from this service however the option is not showing under self serve. when I go into manage payment, the optio

3CrocodykeBeginner

Please remove roaming charges

I was charged roaming charges on March 26th and 27th. It is now on my current bill. I did not leave the country.

Michael628Beginner

I have a bill coming up after canceling my services as I switched phones and the company that I switched phones with didn't mention to me All the charges that I was getting charged for so I need to dispute it with a koodo rep As I'm Moving Out soon s

JelikaOrganizer

Tips, Tricks & Troubleshooting

Problem with cell service

Lately, some Messenger messages arrive hours later, sometimes a day later on my Pixel 9. If I’m lucky enough to be home and on my computer I can receive them because my internet provider is not Koodo. What could be causing this? It is very annoying.

ManksBeginner

Tips, Tricks & Troubleshooting

Transferring SIM on old iPhone to eSIM on new iPhone

I`m having issues transferring my sim card from my iPhone XR to my iPhone 17, the 17 only uses eSIM, I initially had the option to convert the SIM in my XR to eSIM however it required i updated my IOS and once i did that option no longer presented it

Mrh1Beginner

account broken after prepaid to monthly offer accepted

Used the offer from the prepaid service portal to move to monthly. Account is broken and cannot access any self serve options or reach an agent through the chat due to the account being bricked and sign in not possible.

justgomiBeginner

Unexpected Plan Increase without Notice

My $50 60GB UL min Plan SFD (5G Speed) plan suddenly became a $55 plan with no notice. I’ve gone back and looked at the past several months of invoices, and there is nothing to indicate a price increase coming. How can Koodo make a change like this w

DfsBeginner

Not authorised BUSUU charges

Not authorised BUSUU charges from Busuu On January 1, 2026 I received the message from 5490**FREEMSG: Enter 8305 to subscribe to Busuu. Cost CAD $15.00 per month (taxes ecls.). Help 14375369235 DIGITAL OLINE DEVELOPMENT, S.L.U. @promo.busuupremium-ca

SaseBeginner

Internet Cancellation

Why did I even call Koodo to wait, get transferred, wait again, get a verbal confirmation from the agent that they would cancel my internet, never get an actual cancellation, then wake up to an email to say the equipment I requested has been shipped?

323

4 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

336 topics

Tips, Tricks & Troubleshooting

902 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1121 topics

Plans & Add-ons

1155 topics

Self Serve

480 topics

Prepaid

344 topics

Other

1018 topics

Q

QqqqBeginner

Billing & Payments

REMOVE MY CC FROM THIS ACCOUNT.

i need to speak with someone in customer service because your self serve does is not helpful l. yes im registered. i need to remove my card from this service however the option is not showing under self serve. when I go into manage payment, the optio

3CrocodykeBeginner

Please remove roaming charges

I was charged roaming charges on March 26th and 27th. It is now on my current bill. I did not leave the country.

Michael628Beginner

I have a bill coming up after canceling my services as I switched phones and the company that I switched phones with didn't mention to me All the charges that I was getting charged for so I need to dispute it with a koodo rep As I'm Moving Out soon s

JelikaOrganizer

Tips, Tricks & Troubleshooting

Problem with cell service

Lately, some Messenger messages arrive hours later, sometimes a day later on my Pixel 9. If I’m lucky enough to be home and on my computer I can receive them because my internet provider is not Koodo. What could be causing this? It is very annoying.

ManksBeginner

Tips, Tricks & Troubleshooting

Transferring SIM on old iPhone to eSIM on new iPhone

I`m having issues transferring my sim card from my iPhone XR to my iPhone 17, the 17 only uses eSIM, I initially had the option to convert the SIM in my XR to eSIM however it required i updated my IOS and once i did that option no longer presented it

Mrh1Beginner

account broken after prepaid to monthly offer accepted

Used the offer from the prepaid service portal to move to monthly. Account is broken and cannot access any self serve options or reach an agent through the chat due to the account being bricked and sign in not possible.

justgomiBeginner

Unexpected Plan Increase without Notice

My $50 60GB UL min Plan SFD (5G Speed) plan suddenly became a $55 plan with no notice. I’ve gone back and looked at the past several months of invoices, and there is nothing to indicate a price increase coming. How can Koodo make a change like this w

DfsBeginner

Not authorised BUSUU charges

Not authorised BUSUU charges from Busuu On January 1, 2026 I received the message from 5490**FREEMSG: Enter 8305 to subscribe to Busuu. Cost CAD $15.00 per month (taxes ecls.). Help 14375369235 DIGITAL OLINE DEVELOPMENT, S.L.U. @promo.busuupremium-ca

SaseBeginner

Internet Cancellation

Why did I even call Koodo to wait, get transferred, wait again, get a verbal confirmation from the agent that they would cancel my internet, never get an actual cancellation, then wake up to an email to say the equipment I requested has been shipped?

Jenna.aBeginner

please remove roaming charges

I received roaming charges on my last bill but I have not left the country. Please remove them. Thank you.

244

4 hours ago