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Welcome to the Koodo Community

103,767 Topics
478,058 Replies
190,030 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

54670

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

470930

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

616570

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

T

tl.alexRockstar

Tips, Tricks & Troubleshooting

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

10516

G

22 minutes ago

D

Diego Antonio bonilla almeridaBeginner

Billing & Payments

me generaron un pago adicional a una line que tengo

Por que me generaron un pago adicional si no acepte nada de eso a unas de mi líneas no estoy de acuerdo en eso pago adicionales

193

1 hour ago

D

DennisMobile Master

Standardize Easy Roam Travel Pass DurationsProposed

Travel Passes are a great idea. But I end up rarely using them since the durations depending on destinations are wildly inconsistent.Why are US travel passes available for 3, 7, and 14 days but not 30 days?Why are Caribbean & Mexico travel passe

1

120

SilverNixonBeginner

I just signed up for a roaming package for europe for $50. It is added on to my plan. I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ………. . Your data is no long

1318

D

2 hours ago

mitoOrganizer

Tips, Tricks & Troubleshooting

dm1000 change default password

do I need to use tftp?

101

2 hours ago

A

Aud.Connector

Tips, Tricks & Troubleshooting

didn't receive any txt or QR code to activate my eSIM

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

556

Kirandeep07Connector

Still Being Charged ~$19 Every Month After Cancelling My Koodo Number in February

Hi Koodo Community,I’m hoping someone from Koodo can help me resolve this issue.I cancelled my Koodo phone number/service back in February, and I had already paid all of my previous and final bills. However, I am still being charged approximately $19

558

K

21 hours ago

EarlyRiserBeginner

Billing & Payments

Payment confirmation emails not being sent.

The last and only time I’ve ever receive a payment confirmation email after paying my bill was back in Feb 2026. Ever since then I’ve been repeatedly FORCED to go through the dreaded “request call back procedure” to get an actual payment confirmatio

486

EdenKAdvisor

Hello, I’d like to reactivate my SIM card after having it placed on a seasonal hold while I was away from Canada. I have now returned to the country and would like to resume my service. Could you please help me reactivate my line?

384

E

1 day ago

N

NicoleOlanBeginner

Tips, Tricks & Troubleshooting

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

97665

V

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

941 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1120 topics

Plans & Add-ons

1164 topics

Self Serve

488 topics

Prepaid

351 topics

Other

1063 topics

T

tl.alexRockstar

Tips, Tricks & Troubleshooting

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

10516

G

22 minutes ago

mitoOrganizer

Tips, Tricks & Troubleshooting

dm1000 change default password

do I need to use tftp?

101

2 hours ago

A

Aud.Connector

Tips, Tricks & Troubleshooting

didn't receive any txt or QR code to activate my eSIM

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

556

Kirandeep07Connector

Still Being Charged ~$19 Every Month After Cancelling My Koodo Number in February

Hi Koodo Community,I’m hoping someone from Koodo can help me resolve this issue.I cancelled my Koodo phone number/service back in February, and I had already paid all of my previous and final bills. However, I am still being charged approximately $19

558

K

21 hours ago

EarlyRiserBeginner

Billing & Payments

Payment confirmation emails not being sent.

The last and only time I’ve ever receive a payment confirmation email after paying my bill was back in Feb 2026. Ever since then I’ve been repeatedly FORCED to go through the dreaded “request call back procedure” to get an actual payment confirmatio

486

22 hours ago

M

Margaret CainBeginner

Plans & Add-ons

Data Usage

I am traveling. I purchased an International roaming package but I'm getting alerts that my data usage will expire, how do I ensure my internet access continues?

373

1 day ago

P

playfordOrganizer

Self Serve

Want to upgrade phone, but..

My Iphone battery life is nearing the end and i want to change phones. I selected a google phone but when I go to check out, it is asking what plan I want. I don’t want to change my plan as it is overkill already for my limited usage, but it wants me

302

lbm227Connector

I tried to move from pre-paid to post paid

I tried to move over from prepaid to post paid and now my phone no longer has cell service and i can’t login online.

578

1 day ago

S

SuesmithBeginner

Plans & Add-ons

Making calls with a 3 day USA easy roam travel pass

I live in Canada and I am purchasing a 3 day easy roam travel pass for the USA and was wondering if while I am in the USA, would I be charged if I called back to Canada. Does the travel pass allow you to make free calls back to your home country (Can

361

MelWBeginner

We are heading to Hong Kong and Mainland China in a few days, we were going to purchase eSIM and VPN but an now hearing that using Roaming through our existing plan works and then we can connect with people at home. Has anyone used Koodo roam plans i

424

G

2 days ago