Welcome to the Koodo Community

8 hours ago

P

pizza604Beginner

There was a problem submitting your request. Please try again later.

Trying to dispute a NSF charge. I’ve cleared cookies, used different browsers and even different devices but I’m able to make an online request. I reside in Canada and do not use a VPN. I’ve tried over 2 weeks and come up with the same error. Please

263

R

Robert1984Organizer

final bill for koodo home Internet

I was charged for 5 months of service after canceling koodo home Internet. Why did this happen? What can I do.

557

posted in Plans & Add-ons

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lizzieccBeginner

No Free Perk Selected

I wanted to update my plan as I noticed there was a deal for the same plan I already have, but for a cheaper price. When I chose the new plan, I wanted to keep the same free perk I already have, the rollover data, however, when I got to the checkout

172

12 hours ago

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LisaHoustonBeginner

android Text not going through

Hi, Darren and I both use Android phones. When he texts me from work, about an hour from home, I don’t receive his messages until he gets home and his phone reconnects to our Wi-Fi. Then the delayed messages come through.Could you help us figure out

181

B

Babydoll8282Beginner

Why does it keep refunding me after purchasing stream+

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

101

Stop family members from calling the USAProposed

K

KennerBeginner

Add the USA to the list of international calls when I turn off international calling. I want to stop people on my phone plan from calling to the USA. (kids, seniors) It’s as simple as that.

1

403

20 hours ago

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Hurt Frustrated Used AbusedBeginner

posted in Other

Swindled out of Amazon Prime

Paying a Koodo bill, and noticed an unusual icon too good to be true right?"3 months free Amazon Prime. Then $9.99"Ok, wow! I feel like a million bucks! Signed up. Happy.Next day Koodo text: here's a great new plan limited time. Get 10 extra gb and s

746

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20 hours ago

F

FoxedBeginner

asked in Plans & Add-ons

Help with starting a new plan

Yesterday, I selected a plan, entered all my details, placed an order, and registered for self-service. However, I don’t see any instructions on how to install my eSIM, how to start using Koodo, or how to transfer my number. For the past two days, al

261

21 hours ago

Z

zoffixBeginner

Please deactivate my voicemail

Hi I found an ancient thread saying a rep can remove voicemail on my account (the extended absence instructions don’t work). I’d like to do the same. Would you please remove voicemail from my account? I understand re-enabling would require contacting

344

23 hours ago

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1070 topics

P

pizza604Beginner

There was a problem submitting your request. Please try again later.

Trying to dispute a NSF charge. I’ve cleared cookies, used different browsers and even different devices but I’m able to make an online request. I reside in Canada and do not use a VPN. I’ve tried over 2 weeks and come up with the same error. Please

263

R

Robert1984Organizer

final bill for koodo home Internet

I was charged for 5 months of service after canceling koodo home Internet. Why did this happen? What can I do.

557

L

LisaHoustonBeginner

android Text not going through

Hi, Darren and I both use Android phones. When he texts me from work, about an hour from home, I don’t receive his messages until he gets home and his phone reconnects to our Wi-Fi. Then the delayed messages come through.Could you help us figure out

181

B

Babydoll8282Beginner

Why does it keep refunding me after purchasing stream+

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

101

Help with starting a new plan

F

FoxedBeginner

asked in Plans & Add-ons

Yesterday, I selected a plan, entered all my details, placed an order, and registered for self-service. However, I don’t see any instructions on how to install my eSIM, how to start using Koodo, or how to transfer my number. For the past two days, al

261

21 hours ago

Z

zoffixBeginner

Please deactivate my voicemail

Hi I found an ancient thread saying a rep can remove voicemail on my account (the extended absence instructions don’t work). I’d like to do the same. Would you please remove voicemail from my account? I understand re-enabling would require contacting

344

23 hours ago

R

Robert1984Organizer

asked in Purchases & Returns

modem and router return email

I have successfully cancelled home Internet. Unfortunately haven't received a email with instructions for modem and router return. Any help would be greatly appreciated. Thanks.

191

23 hours ago

H

HobbesOrganizer

asked in Plans & Add-ons

account perks not working

I have tried three times thru koodo customer service to fix my account perks. When I attempt to change it from roll over date to us roaming I keep getting the error. I have gone thru customer service 3 times and each time they verify that even they c

384

1 day ago

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Gilles TurgeonBeginner

asked in Other

Is it possible to speak to someone ?

Since this afternoon (november 6) the network is very weak. I must go near a window, preferably open, if I have some hope of call someone. I try to discuss with the “assistant”, but with no result. How can I said to Koodo/Telus that their service i

334

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1 day ago

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UrvaBeginner