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Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

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A

AJRehmanBeginner

asked in Tips, Tricks & Troubleshooting

WIFI Calling Issue - The Number Entered Doesn't match or records.

Hello, I have a Samsung Galaxy S25 Ultra. I have a postpaid account and moved to a place that has no signal in the basement (Where i work) and when i try to set up wifi calling I get the above message: The Number Entered Doesn't match or records.

71

14 minutes ago

R

roncariocaAdvocate

posted in Tips, Tricks & Troubleshooting

Caller ID new Wireless Home Phone

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed.

14514

R

1 hour ago

S

Saman ChConnector

asked in Tips, Tricks & Troubleshooting

Poor internet service in Coquitlam

For the past few days, the quality of Kodoo’s mobile internet has been equal to the Chernobyl disaster. it practically doesn’t work anywhere in Coquitlam, BC.A few days ago, I was at the library, and the connection was so terrible that I couldn’t eve

297

CPphoneBeginner

Data Remaining doesn't match usage, plus other errors

I am on the prepaid service. My overview page shows 6.27 GB of usage this period (last night it showed 6.37 GB ?) but when I go through the usage history and manually add up all the entries, it only comes to just over 2 GB of usage. (I did that aft

113

D

3 hours ago

H

HamedShGBeginner

asked in Billing & Payments

No more trust!

I am surprised with my first and second bills. I was told that my monthly bill will be 28.xx including taxes. No charges for any services or cell phone sent to me. But I see over $100 bill for two months!!I talked twice to the customer service and th

152

D

3 hours ago

W

werpinaBeginner

asked in Billing & Payments

Billing

I paid my bills yesterday, and it now reflects on my account that I have a $0.00 balance, but I received an email stating that my payment was declined. I do not understand. Adding an additional $80.00 because of NSF to the next billing cycle is ridic

344

D

3 hours ago

A

aislingmccabeBeginner

asked in Billing & Payments

Billing issues

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges

294

3 hours ago

B

Bri826183Beginner

asked in Billing & Payments

Stream+ subscription just changed

Hello, I got a subscription yesterday that is Stream+ Basic and Crunchyroll mega fan that was $35.14 in total. Which is supposed to be $23.00 for Stream+ Basic and $12.14 for Crunchyroll.I notice the Stream+ changed to $34.00 a month this morning whi

293

O

13 hours ago

K

Kakaro15Beginner

asked in Billing & Payments

Cancel

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would app

703

G

14 hours ago

J

jigme77Beginner

posted in Billing & Payments

Bill has wrong address

Hi,I think the sales representive entered the wrong address. I need the bill to reflect my actual address. So how I proceed? Should go to the telus koodo centre for a new bill?

222

D

23 hours ago

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1054 topics

A

AJRehmanBeginner

asked in Tips, Tricks & Troubleshooting

WIFI Calling Issue - The Number Entered Doesn't match or records.

Hello, I have a Samsung Galaxy S25 Ultra. I have a postpaid account and moved to a place that has no signal in the basement (Where i work) and when i try to set up wifi calling I get the above message: The Number Entered Doesn't match or records.

71

14 minutes ago

S

Saman ChConnector

asked in Tips, Tricks & Troubleshooting

Poor internet service in Coquitlam

For the past few days, the quality of Kodoo’s mobile internet has been equal to the Chernobyl disaster. it practically doesn’t work anywhere in Coquitlam, BC.A few days ago, I was at the library, and the connection was so terrible that I couldn’t eve

297

CPphoneBeginner

Data Remaining doesn't match usage, plus other errors

I am on the prepaid service. My overview page shows 6.27 GB of usage this period (last night it showed 6.37 GB ?) but when I go through the usage history and manually add up all the entries, it only comes to just over 2 GB of usage. (I did that aft

113

D

3 hours ago

H

HamedShGBeginner

asked in Billing & Payments

No more trust!

I am surprised with my first and second bills. I was told that my monthly bill will be 28.xx including taxes. No charges for any services or cell phone sent to me. But I see over $100 bill for two months!!I talked twice to the customer service and th

152

D

3 hours ago

W

werpinaBeginner

asked in Billing & Payments

Billing

I paid my bills yesterday, and it now reflects on my account that I have a $0.00 balance, but I received an email stating that my payment was declined. I do not understand. Adding an additional $80.00 because of NSF to the next billing cycle is ridic

344

D

3 hours ago

A

aislingmccabeBeginner

asked in Billing & Payments

Billing issues

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges

294

3 hours ago

B

Bri826183Beginner

asked in Billing & Payments

Stream+ subscription just changed

Hello, I got a subscription yesterday that is Stream+ Basic and Crunchyroll mega fan that was $35.14 in total. Which is supposed to be $23.00 for Stream+ Basic and $12.14 for Crunchyroll.I notice the Stream+ changed to $34.00 a month this morning whi

293

O

13 hours ago

K

Kakaro15Beginner

asked in Billing & Payments

Cancel

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would app

703

G

14 hours ago

B

brashley46Beginner

asked in Tips, Tricks & Troubleshooting

No apparent signal on cable

At least cable modem doe not detect any. … We just moved in and we have no idea which internet service provider the previous tenants used. Incoming cable is copper coax with black insulation.

171

D

1 day ago

P

PastjungleConnector

asked in Billing & Payments

40Go - 365 days prepaid plan - Recurrent paiment

Hello everyone, I was about to activate a new account with a prepaid card I physicaly have at home and wanted the 365 days plan. From what I understood, it was a single 160$ payment for the whole year, with a max of 40Go usable. When trying to pay,

999

1 day ago

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