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Welcome to the Koodo Community

103,796 Topics
478,224 Replies
190,082 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

56420

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

472490

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

617280

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

J

JaniceLBeginner

Plans & Add-ons

stream+ membership

I can’t access to my Amazon prime even I’m on my stream+ subscription. I have already activated them since I switched to Koodo. It happened since last month.

30

Sienna PConnector

Never received QR code for esim

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

7211

JohnsBeginner

I think it’s dishonest to add asurion to a persons account without telling them

284

7 hours ago

W

wlomazziConnector

Billing & Payments

Pre-authorized payment removed twice without authorization

On September 17, 2026, I received an email stating that pre-authorized payment was removed from my account. I did not request this change and did not authorize its removal.My automatic payment was processed normally on September 14, 2026, just days b

14025

9 hours ago

Y

YEJINBeginner

Billing & Payments

Charged Easy Roam INTL ($18) for France without leaving Canada

Hi, I noticed an incorrect charge on my recent bill. On Aug 30, 2026, I was charged $18 for Easy Roam INTL (FRANCE), but I have never visited France or traveled outside Canada.The call details show "WHERE YOU CALLED FROM: FRANCE", which seems to be a

304

Trigger 123Beginner

Asked to change my plan to a cheaper option, but still paying the same amount. Except for a $10 charge and another monthly payment that came off again halfway through the month when I had already paid my monthly bill. Ridiculous and thinking of retur

162

Sergiy0808Beginner

two phone numbers in my account

I would like to see two my phone numbers in my account ********03, ********51 **edited by moderator to hide personal information

496

floflo00Beginner

Need to link accounts, but cannot use callback

I’m trying to switch from a prepaid plan to a post paid plan so that I can roam while abroad in Europe but to do so I need to link my accounts which requires a callback. I can’t callback because Prepaid plans don’t have service abroad. Is there someo

264

Ni461Beginner

Koodo Prepaid Fast Switch no longer accessible – “We couldn’t complete your checkout”

I’m currently a Koodo Prepaid customer. Fast Switch was working on my account yesterday and I could view my targeted prepaid-to-postpaid offers, including a postpaid $30/50GB migration plan. Today, the Fast Switch page immediately shows “We couldn’t

544

KasmekConnector

Email to text message not arriving on my Koodo phone

Hello, I am trying to receive emails as text messages on my Koodo iPhone. I sent an email to my 10-digit Koodo phone number followed by @msg.koodomobile.com, but the message does not arrive on my phone.Could a Koodo representative please check whethe

678

16 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

941 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1131 topics

Plans & Add-ons

1171 topics

Self Serve

491 topics

Prepaid

351 topics

Other

1069 topics

J

JaniceLBeginner

Plans & Add-ons

stream+ membership

I can’t access to my Amazon prime even I’m on my stream+ subscription. I have already activated them since I switched to Koodo. It happened since last month.

30

Sienna PConnector

Never received QR code for esim

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

7211

JohnsBeginner

I think it’s dishonest to add asurion to a persons account without telling them

284

7 hours ago

W

wlomazziConnector

Billing & Payments

Pre-authorized payment removed twice without authorization

On September 17, 2026, I received an email stating that pre-authorized payment was removed from my account. I did not request this change and did not authorize its removal.My automatic payment was processed normally on September 14, 2026, just days b

14025

9 hours ago

Y

YEJINBeginner

Billing & Payments

Charged Easy Roam INTL ($18) for France without leaving Canada

Hi, I noticed an incorrect charge on my recent bill. On Aug 30, 2026, I was charged $18 for Easy Roam INTL (FRANCE), but I have never visited France or traveled outside Canada.The call details show "WHERE YOU CALLED FROM: FRANCE", which seems to be a

304

floflo00Beginner

Need to link accounts, but cannot use callback

I’m trying to switch from a prepaid plan to a post paid plan so that I can roam while abroad in Europe but to do so I need to link my accounts which requires a callback. I can’t callback because Prepaid plans don’t have service abroad. Is there someo

264

Ni461Beginner

Koodo Prepaid Fast Switch no longer accessible – “We couldn’t complete your checkout”

I’m currently a Koodo Prepaid customer. Fast Switch was working on my account yesterday and I could view my targeted prepaid-to-postpaid offers, including a postpaid $30/50GB migration plan. Today, the Fast Switch page immediately shows “We couldn’t

544

KasmekConnector

Email to text message not arriving on my Koodo phone

Hello, I am trying to receive emails as text messages on my Koodo iPhone. I sent an email to my 10-digit Koodo phone number followed by @msg.koodomobile.com, but the message does not arrive on my phone.Could a Koodo representative please check whethe

678

16 hours ago

M

my1userNameBeginner

Tips, Tricks & Troubleshooting

GrapheneOS on Koodo Pixel 10 ?

If I buy a Google Pixel 10 from Koodo with a tab an a plan and all, can I unlock the bootloader and install GrapheneOS ? Thank you

737

CDNFF02Beginner

I recently had my cracked screen replaced at MobileKlinic, I had forgot I have device care. Can I still get reimbursed for the repair or a portion of it?

372

O

21 hours ago