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Chris Koodo

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Order Tracker - Check On The Status Of Your Order

You've ordered your new device from Koodo and are eagerly awaiting delivery. Excited, you obsessively look out your window for the courier....

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15

Will the new Samsung S21, S21+ and S21 Ultra be available at Koodo?

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Unanswered Posts

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Shipping Date

When I ordered my phone the shipping estimate online was 5 business days but now it says 2-4 weeks. When I track my order (Order # HFO30534452) it just says “Your order has been processed and will ship soon. we'll send you an email once your order is on the way”. Will it still be delivered in 5 busi...

New phone won't connect

I have a new phone ordered online from Koodo. Phone works but won’t connect to the network with either the new sim card or the old one. Advice please.Thanks

Phone hasn't shipped and it was supposed to within 2 weeks (it's been 3 weeks)

As mentioned in the title, I ordered a Samsung s21 Ultra on the 23rd of May, and it mentioned when ordering that it'd ship within 2 weeks and it’s been 3 weeks and so far nothing. I just checked and it still says it takes 2 weeks for shipping. In addition, I ordered it while the offer for the Samsun...

still verifying

It has been saying order is being verified for the past four days what do I do my order number is HFO*******

I'm not receiving international texts. Please Help.

Hello, I have to access my overseas bank account and to do so the bank sends a SMS text with a security key so that I can access my online banking. I called my bank and they say the text is being sent but my phone doesn’t appear to receive it. I have an iPhone 8 plus. Please help!

SIM Locked

What number can I call to speak directly with customer support? I need to speak with someone to access my PUK and unlock the sim on my phone.The pin code that I created for my SIM card is not allowing me to unlock my phone.I’ve been trying to reach Koodo customer service, but it seems that I can onl...

My monthly bill

Hello. In my first order detail, I was offered “Monthly bill credit (10 months) for 10$”,but in my profile in my monthly bill detail, I was charged 89, instead of 79!

high data usage

Hey everyone! I’m just inquiring because I have this one really high on data charge on my bill and it has never happened before. I’ve attached a photo of it here. It’s like 4,000 mb which is like half of my monthly data. It was at 6:30am so I was literally in my bed asleep and not even touching my p...

New phone problem ?

Just transfered my sim card to my new motorola moto G power but can’t find my emails. Please help

content_type.label.conversation Anyone with a Pixel device (Pixel 3 and up) notice that VoLTE toggle is missing from settings

After the December android update, the volte toggle is missing from my pixel 3 xl. The wifi calling option is still there however.I have posted this to Reddit to see if other users are experiencing this issue and this is the case. After the December update, VoLTE toggle is gone on pixel devices. Lin...

Articles by Koodo

Official posts on behalf of Koodo

Articles by Koodo

21 topics ({n} new)
43 Replies ({n} new)

Mobile Masters

Mobile Masters

Mobile Masters

1 topic ({n} new)
0 Replies ({n} new)

Services

Services

Guidelines

1 topic ({n} new)
0 Replies ({n} new)

Billing

944 topics ({n} new)
3656 Replies ({n} new)

Plans & Add-ons

841 topics ({n} new)
3336 Replies ({n} new)

Web Store

189 topics ({n} new)
909 Replies ({n} new)

Self Serve

686 topics ({n} new)
2935 Replies ({n} new)

Tab

179 topics ({n} new)
676 Replies ({n} new)

Prepaid

173 topics ({n} new)
696 Replies ({n} new)

Other

1221 topics ({n} new)
4987 Replies ({n} new)

Phones

Services

iPhone

141 topics ({n} new)
591 Replies ({n} new)

Android

205 topics ({n} new)
839 Replies ({n} new)

Windows

190 topics ({n} new)
853 Replies ({n} new)

BlackBerry

595 topics ({n} new)
2500 Replies ({n} new)

Wireless Home Phone

Wireless Home Phone

WHP

98 topics ({n} new)
332 Replies ({n} new)

Ideation

Ideation

Ideas

51 topics ({n} new)
179 Replies ({n} new)

Unanswered Posts

Shipping Date

When I ordered my phone the shipping estimate online was 5 business days but now it says 2-4 weeks. When I track my order (Order # HFO30534452) it just says “Your order has been processed and will ship soon. we'll send you an email once your order is on the way”. Will it still be delivered in 5 busi...

New phone won't connect

I have a new phone ordered online from Koodo. Phone works but won’t connect to the network with either the new sim card or the old one. Advice please.Thanks

still verifying

It has been saying order is being verified for the past four days what do I do my order number is HFO*******

I'm not receiving international texts. Please Help.

Hello, I have to access my overseas bank account and to do so the bank sends a SMS text with a security key so that I can access my online banking. I called my bank and they say the text is being sent but my phone doesn’t appear to receive it. I have an iPhone 8 plus. Please help!

SIM Locked

What number can I call to speak directly with customer support? I need to speak with someone to access my PUK and unlock the sim on my phone.The pin code that I created for my SIM card is not allowing me to unlock my phone.I’ve been trying to reach Koodo customer service, but it seems that I can onl...

My monthly bill

Hello. In my first order detail, I was offered “Monthly bill credit (10 months) for 10$”,but in my profile in my monthly bill detail, I was charged 89, instead of 79!

high data usage

Hey everyone! I’m just inquiring because I have this one really high on data charge on my bill and it has never happened before. I’ve attached a photo of it here. It’s like 4,000 mb which is like half of my monthly data. It was at 6:30am so I was literally in my bed asleep and not even touching my p...

New phone problem ?

Just transfered my sim card to my new motorola moto G power but can’t find my emails. Please help

billing

i have a charge for a number that I did not call and there is no way to speak to anyone at this company. How do I talk to someone to get this charge reversed?

Account status expired after top up

Hi, I topped up my prepaid account 2 days late, and now it keeps saying "base plan expired", even though I paid and it's visible on my account that I paid. I can't use data on my phone right now and need to do ti urgently. What can I do?It says something about typing ##ATUSuspend and scheduling a ca...

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