Welcome to the Koodo Community

Euro Travel Pass 30 day Package.

I’m off to Europe for a vacation. I will be on European soil for 34 days (Oct 11 - Nov 13). The 30 day plan is just a few days shy of what I require but that’s okay. I am prepared to land on Oct 11 and go ‘Phone-Free’ on October 11, 12, 13 and 14 - t

307

gold09Beginner

Issues with cancellation

I permanently left Canada in May, so I cancelled my phone service by phone. At the time, I was told that my final charges would be the May bill and the one-day roaming charge for the day I arrived in my new country.However, I have continued to receiv

545

G

6 hours ago

HngConnector

Transferring e sim help

I tried transferring my eSIM to my new phone using Apple’s transfer option, but it says I need to contact Koodo.I also tried to recover the eSIM, but I can’t get past the email verification page because it says the phone number is too new.I’m not sur

363

HindseeConnector

Add a line promo KPLUS30, does it have messaging on the plan

I am adding a line to my account. $30 for 20G data. Does that include messaging as well?

625

D

K

KaiserbambamBeginner

eSIM shows old temporary number and SMS problems

My Samsung S23 eSIM still shows an old temporary Koodo number instead of my current number.I’m getting false “message not sent” errors in both Samsung Messages and Google Messages. Some messages are received anyway. I’ve also had duplicate messages a

292

18 hours ago

B

brookelynnConnector

roaming charges- never left Canada

upgrade to VoLTE

i recently received a text about upgrading my Samsung A50/S4 to VoLTE with links to check compatibility and instructions in settings to change toggle .I did change when I saw LTE so assume it's fine but have until March 2027 or need new hardware. can

346

B

20 hours ago

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T

Tatiana0506Beginner

Other

I got a notification my phone was roaming even though I was on Vancouver island. Please reimburse me for the roaming fees please

20

mmasouriBeginner

I did activate the 3 days US pass , however I need that from Saturday Oct10-Monday Oct 12 . Should I activate that on Saturday or it is fine to activate it now

162

Isa1233Beginner

HOW DO I MOVE MY SERVICE FROM ONE HOME TO ANOTHERo

Hi, I will be moving to another address within Ontario, how do I move my service or change address??Also I recently made some changes to my plan and I have 2 boxes that I need to return , how do I return it ? Thank

133

2 hours ago

J

javaminitCoach

Euro Travel Pass 30 day Package.

I’m off to Europe for a vacation. I will be on European soil for 34 days (Oct 11 - Nov 13). The 30 day plan is just a few days shy of what I require but that’s okay. I am prepared to land on Oct 11 and go ‘Phone-Free’ on October 11, 12, 13 and 14 - t

307

gold09Beginner

Issues with cancellation

I permanently left Canada in May, so I cancelled my phone service by phone. At the time, I was told that my final charges would be the May bill and the one-day roaming charge for the day I arrived in my new country.However, I have continued to receiv

545

G

6 hours ago

HngConnector

Transferring e sim help

I tried transferring my eSIM to my new phone using Apple’s transfer option, but it says I need to contact Koodo.I also tried to recover the eSIM, but I can’t get past the email verification page because it says the phone number is too new.I’m not sur

363

HindseeConnector

Add a line promo KPLUS30, does it have messaging on the plan

I am adding a line to my account. $30 for 20G data. Does that include messaging as well?

625

D

K

KaiserbambamBeginner

eSIM shows old temporary number and SMS problems

My Samsung S23 eSIM still shows an old temporary Koodo number instead of my current number.I’m getting false “message not sent” errors in both Samsung Messages and Google Messages. Some messages are received anyway. I’ve also had duplicate messages a

292

18 hours ago

B

brookelynnConnector