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Incorrect roaming

Hi there, I have an incorrect roaming charge on August 26, 2026. I was in Cordova Bay, BC at that time and I don’t have any calls in my call log going to the US at that time.

71

M

2 hours ago

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VladimirNikolicBeginner

emergency

Please look into the active pending conversations as one is an emergency as is still pending and needs an urgent resolution.With warm regardslVladimir

151

3 hours ago

Standardize Easy Roam Travel Pass DurationsProposed

DennisMobile Master

Travel Passes are a great idea. But I end up rarely using them since the durations depending on destinations are wildly inconsistent.Why are US travel passes available for 3, 7, and 14 days but not 30 days?Why are Caribbean & Mexico travel passe

3

362

KaneiliaBeginner

Unexpected $610 Data Charge – Was Not Informed

Hi Koodo,I’m reaching out because I recently received a bill showing approximately $610 in charges, largely due to data usage over only a few days. My regular monthly plan is around $45, so I was extremely surprised to see this amount.I was not infor

435

A

Aud.Connector

didn't receive any txt or QR code to activate my eSIM

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

698

EdenKAdvisor

Hello, I’d like to reactivate my SIM card after having it placed on a seasonal hold while I was away from Canada. I have now returned to the country and would like to resume my service. Could you please help me reactivate my line?

526

Where is the option to enable account-wide 2 Factor authentication?Under Review

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Nabawi232Rockstar

Its 2025 and for some odd reason Koodo still does not have the option to enable account-wide 2 factor authentication. We need the option to enable email and/or third party authentication app (Like Aegis or 2FAS) to receive an authentication code befo

3

6469

11 hours ago

tl.alexRockstar

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

11817

13 hours ago

Diego Antonio bonilla almeridaBeginner

me generaron un pago adicional a una line que tengo

Por que me generaron un pago adicional si no acepte nada de eso a unas de mi líneas no estoy de acuerdo en eso pago adicionales

243

SilverNixonBeginner

I just signed up for a roaming package for europe for $50. It is added on to my plan. I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ………. . Your data is no long

1348

16 hours ago

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rpurychBeginner

Incorrect roaming

Hi there, I have an incorrect roaming charge on August 26, 2026. I was in Cordova Bay, BC at that time and I don’t have any calls in my call log going to the US at that time.

71

M

2 hours ago

V

VladimirNikolicBeginner

emergency

Please look into the active pending conversations as one is an emergency as is still pending and needs an urgent resolution.With warm regardslVladimir

151

3 hours ago

KaneiliaBeginner

Unexpected $610 Data Charge – Was Not Informed

Hi Koodo,I’m reaching out because I recently received a bill showing approximately $610 in charges, largely due to data usage over only a few days. My regular monthly plan is around $45, so I was extremely surprised to see this amount.I was not infor

435

tl.alexRockstar

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

11817

13 hours ago

mitoOrganizer

dm1000 change default password

do I need to use tftp?

141

16 hours ago

Kirandeep07Connector

Still Being Charged ~$19 Every Month After Cancelling My Koodo Number in February

Hi Koodo Community,I’m hoping someone from Koodo can help me resolve this issue.I cancelled my Koodo phone number/service back in February, and I had already paid all of my previous and final bills. However, I am still being charged approximately $19

638

1 day ago

EarlyRiserBeginner