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Welcome to the Koodo Community

102,662 Topics
472,679 Replies
187,461 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

16780

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

438970

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

591810

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

14 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

Mike McFarlaneBeginner

Plans & Add-ons

Koodo Prepaid Plans - What's the difference?

What is the difference between these two plans, other than one is 23GB and the other is 5GB?

Mistyjoe678Beginner

Have been paying for premium streaming but have only received Netflix

DJXConnector

The Bill after Cancellation Bill

After 8 years with Koodo, we found some appealing plans elsewhere. So as many would do, we decided to switch cell service providers. At the time, I got my last/cancellation bill and paid it immediately.Three weeks later "today" I get another bill fr

Hassan IssaBeginner

Esim led to my account being unlinked

Hi guys, so i am currently out of country without my physical Sim card, so I went to the website to get an esim, at first it worked and the esim is currently in my phone, but then after this by like 5 10mins I recieved an email saying my account was

allisonbrown96Beginner

Billing & Payments

Charged for Easy Roam

I was charged for Easy Roam on February 21st, but was not in the US. Please reverse the charge. Thank you!

DelVBeginner

Hi. I’ve been trying to add the 3 Day Int’l roaming free perk to my number ending in 45 without success. Can a Koodo rep help me on this?Thanks.

dkaOrganizer

Feeling Betrayed by Koodo’s Winback Offer

Hi Koodo Community,I wanted to share my experience and see if anyone else has faced something similar.A few weeks ago, I ported my number to Fido. Shortly after, Koodo’s Winback Team called me and offered a deal: I would get an additional $10 if I us

ryolahBeginner

Koodo Internet modem error rates

We were experiencing very persistent issues with our koodo internet connection since the spring thaw started here in Ottawa. Streaming would buffer or just stop, some pages failed to load unless we refreshed the browser. Generally, 1 of 5 requests ne

DelVBeginner

Hi. I signed up for Koodo (via website) on March 31 and requested a SIM card. I received the SIM card in the mail on April 9th and activated it (and transferred my number) on April 10th.However, my first bill shows that I started being charged on Apr

Customer8Rockstar

Easy Roam - $15 charge daily ?

There is hidden information about so called “easy” roaming at Koodo.It looks it is free until you exit Canada territory - US or International.If you are out - you are incurring daily charge of $15 even if you do not make/receive calls/SMS

667

13 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

340 topics

Tips, Tricks & Troubleshooting

900 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1155 topics

Plans & Add-ons

1167 topics

Self Serve

486 topics

Prepaid

344 topics

Other

1038 topics

Mike McFarlaneBeginner

Plans & Add-ons

Koodo Prepaid Plans - What's the difference?

What is the difference between these two plans, other than one is 23GB and the other is 5GB?

Mistyjoe678Beginner

Have been paying for premium streaming but have only received Netflix

Hassan IssaBeginner

Esim led to my account being unlinked

Hi guys, so i am currently out of country without my physical Sim card, so I went to the website to get an esim, at first it worked and the esim is currently in my phone, but then after this by like 5 10mins I recieved an email saying my account was

allisonbrown96Beginner

Billing & Payments

Charged for Easy Roam

I was charged for Easy Roam on February 21st, but was not in the US. Please reverse the charge. Thank you!

DelVBeginner

Hi. I’ve been trying to add the 3 Day Int’l roaming free perk to my number ending in 45 without success. Can a Koodo rep help me on this?Thanks.

dkaOrganizer

Feeling Betrayed by Koodo’s Winback Offer

Hi Koodo Community,I wanted to share my experience and see if anyone else has faced something similar.A few weeks ago, I ported my number to Fido. Shortly after, Koodo’s Winback Team called me and offered a deal: I would get an additional $10 if I us

ryolahBeginner

Koodo Internet modem error rates

We were experiencing very persistent issues with our koodo internet connection since the spring thaw started here in Ottawa. Streaming would buffer or just stop, some pages failed to load unless we refreshed the browser. Generally, 1 of 5 requests ne

DelVBeginner

Hi. I signed up for Koodo (via website) on March 31 and requested a SIM card. I received the SIM card in the mail on April 9th and activated it (and transferred my number) on April 10th.However, my first bill shows that I started being charged on Apr

MaPaDogConnector

Tips, Tricks & Troubleshooting

Apps won't load using data but work fine with wi-fi

I have a Moto G 5G manufactured in 2024. My phone and the installed apps where all working fine up until this morning. When using mobile data some of the apps on my phone will not load when they’re opened. I’m met with a spinning circle, and they

Henry. WConnector

Charge after cancellation

!--startfragment>I cancelled the service on March 29, but I’ve received a bill for $5.65 showing a cancelled Pre‑Auth Pay Discount charge for April 10 to May 09. How should this be corrected?!--endfragment>

111

15 hours ago