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Welcome to the Koodo Community

102,944 Topics
473,981 Replies
188,146 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

24500

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

446560

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

598310

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

13 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

MehakBeginner

Billing & Payments

i was tryinh to download my previous bill i click on download and iy says downloaded but I got nothing

I tried many times but It says downloaded but each time I got nothing to see

Pg3Beginner

why is pre-authorization payments billed a week before payment is due?!

Why does Koodo charge my card a week BEFORE payment is due? It’s ridiculous. I’ve cancelled my pre-authorization for this reason. I have separate cards for payments and I usually have to transfer money into said accounts, like every other pre-authori

TravelUser999Beginner

Billing & Payments

inadvertent roaming charge- $18??

I have an unexpected $18 roaming charge (“Easy Roam INTL”) on my latest bill. The only possible explanation I can think of is this: while at the Lisbon airport before boarding my flight back to Canada, I removed the travel SIM card I had been using (

Leslie FelandBeginner

Other

customer service

I am trying to contact customer service to schedule a callback regarding my internet. It has been dropping soon after resetting and after speaking with a rep it was good for a few hours but is doing it again. There is no place to schedule a call back

acey3Beginner

Why doesn’t Koodo allow pre-authorized $10 discounts on credit card payments?

give me human no AIBeginner

Billing & Payments

How do i get a call back

HOW IN THE HELL DO I GET A REAL PERSON IN THE PHONE?! It’s been 2 hours of this robot and they don’t understand my problem. Everytime I give it the call back number it refers me to this page. Can someone please tell me what I’m doing wrongEDIT: if y

Deanna90Beginner

I switched from public mobile to koodoo my plan was $45 and I was able to keep that plan however today I get my bill and koodoo switched my plan to the $55 plan that I dont need or want and now i cant get ahold of a representative to fix it

MaisaaBeginner

Hello,I opened the app and manually paid my bill today. However, when I checked my bank account later, I noticed that the bill amount had already been automatically withdrawn from my account.So it seems that I paid the same bill twice today. Could yo

John RondeauBeginner

When does the Device Care Complete start:when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

Eden pothierBeginner

Lost access to my phone number while transfering it to a new device

essentially bought an unlocked iphone 15, when i went to transfer my phone number to the new device it somehow “completed” on my old iphone 11 but didnt fully transfer to my new phone. do i need to just make a new number and create an esim? and would

392

M

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

341 topics

Tips, Tricks & Troubleshooting

920 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1201 topics

Plans & Add-ons

1189 topics

Self Serve

503 topics

Prepaid

350 topics

Other

1061 topics

M

MehakBeginner

Billing & Payments

i was tryinh to download my previous bill i click on download and iy says downloaded but I got nothing

I tried many times but It says downloaded but each time I got nothing to see

Pg3Beginner

why is pre-authorization payments billed a week before payment is due?!

Why does Koodo charge my card a week BEFORE payment is due? It’s ridiculous. I’ve cancelled my pre-authorization for this reason. I have separate cards for payments and I usually have to transfer money into said accounts, like every other pre-authori

TravelUser999Beginner

Billing & Payments

inadvertent roaming charge- $18??

I have an unexpected $18 roaming charge (“Easy Roam INTL”) on my latest bill. The only possible explanation I can think of is this: while at the Lisbon airport before boarding my flight back to Canada, I removed the travel SIM card I had been using (

Leslie FelandBeginner

Other

customer service

I am trying to contact customer service to schedule a callback regarding my internet. It has been dropping soon after resetting and after speaking with a rep it was good for a few hours but is doing it again. There is no place to schedule a call back

acey3Beginner

Why doesn’t Koodo allow pre-authorized $10 discounts on credit card payments?

give me human no AIBeginner

Billing & Payments

How do i get a call back

HOW IN THE HELL DO I GET A REAL PERSON IN THE PHONE?! It’s been 2 hours of this robot and they don’t understand my problem. Everytime I give it the call back number it refers me to this page. Can someone please tell me what I’m doing wrongEDIT: if y

Deanna90Beginner

I switched from public mobile to koodoo my plan was $45 and I was able to keep that plan however today I get my bill and koodoo switched my plan to the $55 plan that I dont need or want and now i cant get ahold of a representative to fix it

John RondeauBeginner

When does the Device Care Complete start:when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

Eden pothierBeginner

Lost access to my phone number while transfering it to a new device

essentially bought an unlocked iphone 15, when i went to transfer my phone number to the new device it somehow “completed” on my old iphone 11 but didnt fully transfer to my new phone. do i need to just make a new number and create an esim? and would

Customer1987Connector

Purchases & Returns

Wrong phone was delivered, no updates or accountability

I was shipped a Google Pixel when I ordered a refurbished iPhone 14.. We went to a store the same day when we realized it wasn’t the right phone, the store told us we had to call customer service and wouldn’t help us, then after 2 hours on the phone

1228

C

1 day ago