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Welcome to the Koodo Community

103,752 Topics
477,968 Replies
189,996 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

53980

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

470500

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

616070

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

T

tl.alexRockstar

Tips, Tricks & Troubleshooting

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

357

PC2NRConnector

Question about Unlimited International SMS included in my plan

I will be travelling to the Philippines in a few weeks, I have Unlimited International SMS included in my plan. Does this mean I can send and receive messages while I am in the Philippines free of charge? Or is it only free for incoming text messages

81

cc-chBeginner

Is 1 844 518 7852 a legitimate Koodo or Telus number?

I’ve been getting calls multiple times a month (and recently, weekly) from 1 844 518 7852, which is screened as Telus on my phone. I’m inclined to block the number, especially because they never leave a message, but I only started getting these call

131

M

1 hour ago

N

NicoleOlanBeginner

Tips, Tricks & Troubleshooting

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

89058

7 hours ago

N

NewfieMudderAdvisor

Tips, Tricks & Troubleshooting

Can't make phone calls..

I am very new to Kudoos. About two hours ago I updated my plan. When I tries to make a phone call I get this message. "Not registered on nerwork,"Can someone please help me out.Thank you

12722

phonejewsBeginner

unable to add rollover data

title says it all can’t choose a perk as the site does not function

111

9 hours ago

M

MMcRBeginner

Other

Didn't receive eSIM, QR Code, Activation Code, or Welcome Email

I have a new phone number and a new eSIM plan to go with it. All looks good in Self Serve. But I have not received a welcome email, an activation code, or a QR code. Where is the eSIM information, where are the activation details (not instructions)?

152

M

12 hours ago

M

murph2417Beginner

Tips, Tricks & Troubleshooting

Wifi calling not working

Trying to set up wifi calling and it keeps saying "The number entered doesn't match our records. Please re-enter your number." Can anyone help with this

272

13 hours ago

A

ateeterBeginner

Self Serve

esim activation code and push notification not received

I purchased an esim plan for a fully wiped device that doesn’t have a physical sim. I haven’t received the QR activation code or push notification to set it up.I have gone through the recovery process but still never receive the push notification.Pho

375

UserSaAMBeginner

Koodo prepaid number to postpaid

Hi, I’m currently in West Africa. I recently switched my Koodo prepaid number to postpaid, but my order is still processing and my number is not working. I need to receive security SMS from my bank and CRA. Can you please activate my line and help me

515

U

15 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

939 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1117 topics

Plans & Add-ons

1160 topics

Self Serve

487 topics

Prepaid

350 topics

Other

1059 topics

T

tl.alexRockstar

Tips, Tricks & Troubleshooting

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

357

PC2NRConnector

Question about Unlimited International SMS included in my plan

I will be travelling to the Philippines in a few weeks, I have Unlimited International SMS included in my plan. Does this mean I can send and receive messages while I am in the Philippines free of charge? Or is it only free for incoming text messages

81

cc-chBeginner

Is 1 844 518 7852 a legitimate Koodo or Telus number?

I’ve been getting calls multiple times a month (and recently, weekly) from 1 844 518 7852, which is screened as Telus on my phone. I’m inclined to block the number, especially because they never leave a message, but I only started getting these call

131

M

1 hour ago

N

NewfieMudderAdvisor

Tips, Tricks & Troubleshooting

Can't make phone calls..

I am very new to Kudoos. About two hours ago I updated my plan. When I tries to make a phone call I get this message. "Not registered on nerwork,"Can someone please help me out.Thank you

12722

phonejewsBeginner

unable to add rollover data

title says it all can’t choose a perk as the site does not function

111

9 hours ago

M

MMcRBeginner

Other

Didn't receive eSIM, QR Code, Activation Code, or Welcome Email

I have a new phone number and a new eSIM plan to go with it. All looks good in Self Serve. But I have not received a welcome email, an activation code, or a QR code. Where is the eSIM information, where are the activation details (not instructions)?

152

M

12 hours ago

M

murph2417Beginner

Tips, Tricks & Troubleshooting

Wifi calling not working

Trying to set up wifi calling and it keeps saying "The number entered doesn't match our records. Please re-enter your number." Can anyone help with this

272

13 hours ago

A

ateeterBeginner

Self Serve

esim activation code and push notification not received

I purchased an esim plan for a fully wiped device that doesn’t have a physical sim. I haven’t received the QR activation code or push notification to set it up.I have gone through the recovery process but still never receive the push notification.Pho

375

UserSaAMBeginner

Koodo prepaid number to postpaid

Hi, I’m currently in West Africa. I recently switched my Koodo prepaid number to postpaid, but my order is still processing and my number is not working. I need to receive security SMS from my bank and CRA. Can you please activate my line and help me

515

U

15 hours ago

J

Jasmine AthanazeBeginner

Billing & Payments

phone bill

I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.

443

M

16 hours ago