Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

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Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

4 years ago

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Help others

A

AJRehmanConnector

asked in Tips, Tricks & Troubleshooting

WIFI Calling Issue - The Number Entered Doesn't match or records.

Hello, I have a Samsung Galaxy S25 Ultra. I have a postpaid account and moved to a place that has no signal in the basement (Where i work) and when i try to set up wifi calling I get the above message: The Number Entered Doesn't match or records.

9210

J

1 hour ago

H

HywKBeginner

asked in Plans & Add-ons

Offer Received One Month Before Tab Charge Completiom

Hi there, I received a plan offer that I’m now considering. I currently have one month left on my tab. If I proceed with taking a plan offer, does that mean I would be charged to pay off the remaining Tab balance (which I understand I can already on

81

6 hours ago

A

amcgirrBeginner

asked in Other

Phone is roaming to US but I'm still in Canada

Koodo is sending me Roaming reminders because I’m in White Rock and it’s close to the US border. How do you make it stop?

192

8 hours ago

J

JustineLBeginner

posted in Other

Issues Contacting Customer Service

Hello,I was incorrectly charged on my recent EasyRoam package and I’m finding it absolutely impossible to actually speak to a person. I’ve tried logging into the chat about 5 or 6 times to get someone to contact me, but every time I try and request a

506

10 hours ago

R

Robert1984Beginner

asked in Self Serve

cancel Internet subscription

How to cancel koodo home Internet when you go to self serve it says hang tight we're working on updating your plan. Please wait for any further plan changes. It won't let me do anything. Can someone please help. Thanks.

204

R

10 hours ago

W

WoodywonBeginner

asked in Tips, Tricks & Troubleshooting

location

how do I set up a location for the Live streaming TV channels via Crave

101

D

11 hours ago

V

vince jacobsAdvocate

asked in Plans & Add-ons

Free Perks? Software is totally STUPID.

I changed my free perk to the 1000 international minutes. There is a tick in the checkbox. I click ‘next’ , it ‘initializes’, then the web page says I have No Free Perks. What gives?? This has to be the stupidest piece of software going! So, do I hav

285

V

12 hours ago

B

beanarooBeginner

asked in Purchases & Returns

not impressed at all.

I ordered a new phone in store after mine was stolen. I was told It would be here within 3-5 business days. It has now been 15 business days. I haven’t received any tracking information and I cannot connect to a representative. Just these stupid AI b

424

13 hours ago

V

VirginieBConnector

asked in Self Serve

Cannot send text - ,sometimes they receive it several times

Hi,A while ago I switched from monthly to prepaid and since there I’ve had issue with my texts, but it’s just getting worse and worse. I have an iPhone.Most of the times it tells me it cannot be delivered. A friend of mine got it 4 times anyway. I h

454

JulesCDBeginner

unable to acces self serve drop down

I have registered for self serve and can log on to see the overview page, however, when i chose the menu where the self serve drop down menu should be, it's not there. I would like to port my number so that I am not paying 2 bills. I have tried to

202

D

15 hours ago

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1110 topics

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1144 topics

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501 topics

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350 topics

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1067 topics

H

HywKBeginner

asked in Plans & Add-ons

Offer Received One Month Before Tab Charge Completiom

Hi there, I received a plan offer that I’m now considering. I currently have one month left on my tab. If I proceed with taking a plan offer, does that mean I would be charged to pay off the remaining Tab balance (which I understand I can already on

81

6 hours ago

A

amcgirrBeginner

asked in Other

Phone is roaming to US but I'm still in Canada

Koodo is sending me Roaming reminders because I’m in White Rock and it’s close to the US border. How do you make it stop?

192

8 hours ago

R

Robert1984Beginner

asked in Self Serve

cancel Internet subscription

How to cancel koodo home Internet when you go to self serve it says hang tight we're working on updating your plan. Please wait for any further plan changes. It won't let me do anything. Can someone please help. Thanks.

204

R

10 hours ago

W

WoodywonBeginner

asked in Tips, Tricks & Troubleshooting

location

how do I set up a location for the Live streaming TV channels via Crave

101

D

11 hours ago

B

beanarooBeginner

asked in Purchases & Returns

not impressed at all.

I ordered a new phone in store after mine was stolen. I was told It would be here within 3-5 business days. It has now been 15 business days. I haven’t received any tracking information and I cannot connect to a representative. Just these stupid AI b

424

13 hours ago

V

VirginieBConnector

asked in Self Serve

Cannot send text - ,sometimes they receive it several times

Hi,A while ago I switched from monthly to prepaid and since there I’ve had issue with my texts, but it’s just getting worse and worse. I have an iPhone.Most of the times it tells me it cannot be delivered. A friend of mine got it 4 times anyway. I h

454

JulesCDBeginner

unable to acces self serve drop down

I have registered for self serve and can log on to see the overview page, however, when i chose the menu where the self serve drop down menu should be, it's not there. I would like to port my number so that I am not paying 2 bills. I have tried to

202

D

15 hours ago

G

Gladys14Connector

asked in Purchases & Returns

Pixel 10a, Pro, Pro XL - Is the BOOTLOADER Able To Be Unlocked For GrapheneOS In November 2026?

I’m looking for a specific answer for the above noted Google Pixel models being sold by Koodo in November of 2026, if the Bootloader is unlockable to permit the installation of GrapheneOS? I am NOT talking about the SIM lock, but the Bootloader lock

377

D

1 day ago

A

AndresMcMBeginner

asked in Plans & Add-ons

Partial service outage?

Over the past 2-3 days I've been experiencing some odd intermittent issues in Southern Ontario. Receiving RCS and text messages but outgoing messages failing to send.Very very slow data and page requests outright failing. As in my data connection not

252

Purple JLeader

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification. Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers. One of which is my number the other was a number I

624

1 day ago

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