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Welcome to the Koodo Community

102,856 Topics
473,612 Replies
187,923 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

21790

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

444110

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

596110

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

15 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

D

Dp08Beginner

Self Serve

User Locked

Hi there, I need help unlocking my account. I entered the wrong password too many times now my account is locked out. I have reset my password still not working, cleared my cache/cookies and had scheduled a callback from customer service rep but all

MrDoopzBeginner

Is anyone else experiencing this?!

For at least three years, probably longer, my texts have been bouncing back. Don’t ask me why I tolerated it this long, because I honestly don’t know. At this point, there are far too many other providers to even consider sticking with Koodo.From wha

DennisMobile Master

Plans for travelers coming to CanadaProposed

In preparation for the the world cup, it is Time for Telus / koodo to have some good plans for travellers coming to Canada, including making payment with international credit cards more readily accepted, esim ease, and making the ability to cancel/ac

1

feedoBeginner

Cancel Koodo internet

Today Saturday 2nd May, instead of enjoying my weekend, I wasted 2 hours on the phone just to cancel the bad internet service, nobody answered. I scheduled a call back. They called after 2 hours and again they put me on hold for another one hour!!!!!

audrinConnector

Europe Easy Roam 14 Day Pass question (re: activation)

Hello all,I just bought a Europe 14 day Easy Roam pass. On the Koodo site, it says “Your pass activates when you land (just turn Roaming on).” I am not leaving for a few days, so this sounded great that I can buy in advance and activate it when I get

justgomiBeginner

Unexpected Plan Increase without Notice

My $50 60GB UL min Plan SFD (5G Speed) plan suddenly became a $55 plan with no notice. I’ve gone back and looked at the past several months of invoices, and there is nothing to indicate a price increase coming. How can Koodo make a change like this w

DanieCSTABeginner

Not finding my address, helpa

I'm trying to change my address through self-serve, but every time I enter my address, the "search" never ends. And if I enter manually, it doesn't find the address, but surrounding ones. I don't want to have to call 😭 help. I've been with Koodo for

264

15 hours ago

Sam WhittakerBeginner

Prepaid

continued payments despite suspended account and removed payment details

Broke my back in Canada in February was repatriated back to the UK couldn’t cancel automatic top ups or get in contact with a rep so removed my transfer details and assumed that was how to stop it fast forward two months and I’m still having monthly

Lisa DavisConnector

Live Chat / Agent neededProposed

Koodo Assist bot is the worse thing ever! As a hearing impaired/deafened customer trying to order their new phone upgrade online, a call-back from Koodo is NOT AN OPTION!!Bring back the live agents. PLEASE!I know this is just a community chat and w

19

VanislandConnector

Roaming fees charged while in Victoria BC

Hello, our Account ******** was charged roaming fees but we have never been to the US. The roaming charge happened whlie we were in Victoria. Could we please have the $32.00 roaming charge over turned? Thanks!

395

V

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

337 topics

Tips, Tricks & Troubleshooting

912 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1172 topics

Plans & Add-ons

1177 topics

Self Serve

495 topics

Prepaid

348 topics

Other

1038 topics

D

Dp08Beginner

Self Serve

User Locked

Hi there, I need help unlocking my account. I entered the wrong password too many times now my account is locked out. I have reset my password still not working, cleared my cache/cookies and had scheduled a callback from customer service rep but all

MrDoopzBeginner

Is anyone else experiencing this?!

For at least three years, probably longer, my texts have been bouncing back. Don’t ask me why I tolerated it this long, because I honestly don’t know. At this point, there are far too many other providers to even consider sticking with Koodo.From wha

feedoBeginner

Cancel Koodo internet

Today Saturday 2nd May, instead of enjoying my weekend, I wasted 2 hours on the phone just to cancel the bad internet service, nobody answered. I scheduled a call back. They called after 2 hours and again they put me on hold for another one hour!!!!!

audrinConnector

Europe Easy Roam 14 Day Pass question (re: activation)

Hello all,I just bought a Europe 14 day Easy Roam pass. On the Koodo site, it says “Your pass activates when you land (just turn Roaming on).” I am not leaving for a few days, so this sounded great that I can buy in advance and activate it when I get

DanieCSTABeginner

Not finding my address, helpa

I'm trying to change my address through self-serve, but every time I enter my address, the "search" never ends. And if I enter manually, it doesn't find the address, but surrounding ones. I don't want to have to call 😭 help. I've been with Koodo for

264

15 hours ago

Sam WhittakerBeginner

Prepaid

continued payments despite suspended account and removed payment details

Broke my back in Canada in February was repatriated back to the UK couldn’t cancel automatic top ups or get in contact with a rep so removed my transfer details and assumed that was how to stop it fast forward two months and I’m still having monthly

VanislandConnector

Roaming fees charged while in Victoria BC

Hello, our Account ******** was charged roaming fees but we have never been to the US. The roaming charge happened whlie we were in Victoria. Could we please have the $32.00 roaming charge over turned? Thanks!

LisaPBeginner

charged for easy roam but didnt leave Canada

I was charged for easy roam but I did not leave canadaThanksLisa

242

1 day ago

C

CutieBeginner

Tips, Tricks & Troubleshooting

Amazon prime subscription

Why is my Prime keep buffering and then comes then stops working.?

SummerSunAmbassador

Change my billing date please. ( auto-wthdrawal )

Change my billing date please.I’m now going to have to pay roughly 200$ off a 116$ bill because I was charged on a new date now that I added a phone number to my account main account.Either way it does not work out this way. I need my Payment ( auto

313

D

1 day ago