Get Help & Support | Koodo Community

Activated new plan today.

I activated a new plan today. I still haven't received an Esim notification or QR code.

6414

D

1 minute ago

Tips, Tricks & Troubleshooting

JG89Beginner

RCS Chat will not connect

My RCS chat status is stuck on connecting. I have turned my data off and on. I have turned my wifi off and on. I have reset my phone. My apps are all up to date. My android is up to date. I have done everything other than factory reset my phone which

313

1 hour ago

Jada MilneBeginner

Switch plan now I have now service

Switched from prepaid to post paid and now I do not have any service on my phone. Can not top up pre paid account and the post paid account just says its waiting on shipment. Tried to get a call back but as soon as I pick up, the call drops. It ha

213

BJD31Beginner

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tool

785

Benner16Organizer

Just received my bill and was charged an extra $12.00 for minutes on an unlimited plan. Anyone else experience this?

263

A

aeltahir_mtlAdvisor

Easy Roam stopped working

Hi Guys,I am overseas and my Easy Roam stopped working so I added it back to my services but when I try to do a call it’s still gives me the local’s operator your phone is temporary out of service. How to enable the roaming service back fully?Thanks

6512

msarkissianBeginner

esim hasn't been sent or activated

Hi I placed an order last nite, added my son on as an additional line, entered the EID but the esim was sent to his phone.. (may i entered the EID wrong) I have no way to edit the order i made.

453

S

Sharon SchalerAdvisor

KOODO WIFI CALLING MSG 'UNABLE TO CONNECT AT THIS TIME'

I HAVE BEEN USING KOODO WIFI CALLING SINCE MAY 21ST, NOW TODAY…. MY WIFI CALLING IS SAYING ‘ UNABLE TO ACTIVATE WIFI CALLING PLEASE TRY AGAIN LATER, WHAT IS HAPPENING???TALSO THREE DAYS AGO I RECEIVED AN EMAIL SAYING MY PREAUTHORIZED PYMT HAD BEEN

518

Phil HartleyBeginner

roaming notification even though i did not leave Canada

I am in Canada and have always been in Canada. I keep getting roaming notification emails and cannot address the issue thru the Bot. The method of turning off the roaming possibility that the Bot suggests (manually select Koodo as the cellular netw

343

mautacusBeginner

Got an email "Cancelled service and your next bill" when I never cancelled

I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.Just now I got an email with subject: Cancelled service and your next billThe email says: We’re sorry to

547

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

333 topics

Tips, Tricks & Troubleshooting

943 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1141 topics

Plans & Add-ons

1179 topics

Self Serve

499 topics

Prepaid

352 topics

Other

1080 topics

K

KennyN65Beginner

Activated new plan today.

I activated a new plan today. I still haven't received an Esim notification or QR code.

6414

D

1 minute ago

Tips, Tricks & Troubleshooting

JG89Beginner

RCS Chat will not connect

My RCS chat status is stuck on connecting. I have turned my data off and on. I have turned my wifi off and on. I have reset my phone. My apps are all up to date. My android is up to date. I have done everything other than factory reset my phone which

313

1 hour ago

Jada MilneBeginner

Switch plan now I have now service

Switched from prepaid to post paid and now I do not have any service on my phone. Can not top up pre paid account and the post paid account just says its waiting on shipment. Tried to get a call back but as soon as I pick up, the call drops. It ha

213

BJD31Beginner

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tool

785

Benner16Organizer

Just received my bill and was charged an extra $12.00 for minutes on an unlimited plan. Anyone else experience this?

263

A

aeltahir_mtlAdvisor

Easy Roam stopped working

Hi Guys,I am overseas and my Easy Roam stopped working so I added it back to my services but when I try to do a call it’s still gives me the local’s operator your phone is temporary out of service. How to enable the roaming service back fully?Thanks

6512

msarkissianBeginner

esim hasn't been sent or activated

Hi I placed an order last nite, added my son on as an additional line, entered the EID but the esim was sent to his phone.. (may i entered the EID wrong) I have no way to edit the order i made.

453

S

Sharon SchalerAdvisor

KOODO WIFI CALLING MSG 'UNABLE TO CONNECT AT THIS TIME'

I HAVE BEEN USING KOODO WIFI CALLING SINCE MAY 21ST, NOW TODAY…. MY WIFI CALLING IS SAYING ‘ UNABLE TO ACTIVATE WIFI CALLING PLEASE TRY AGAIN LATER, WHAT IS HAPPENING???TALSO THREE DAYS AGO I RECEIVED AN EMAIL SAYING MY PREAUTHORIZED PYMT HAD BEEN

518

Phil HartleyBeginner

roaming notification even though i did not leave Canada

I am in Canada and have always been in Canada. I keep getting roaming notification emails and cannot address the issue thru the Bot. The method of turning off the roaming possibility that the Bot suggests (manually select Koodo as the cellular netw

343

mautacusBeginner

Got an email "Cancelled service and your next bill" when I never cancelled

I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.Just now I got an email with subject: Cancelled service and your next billThe email says: We’re sorry to

547