Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

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Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

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werpinaBeginner

asked in Billing & Payments

Billing

I paid my bills yesterday, and it now reflects on my account that I have a $0.00 balance, but I received an email stating that my payment was declined. I do not understand. Adding an additional $80.00 because of NSF to the next billing cycle is ridic

162

W

13 minutes ago

B

Bri826183Beginner

asked in Billing & Payments

Stream+ subscription just changed

Hello, I got a subscription yesterday that is Stream+ Basic and Crunchyroll mega fan that was $35.14 in total. Which is supposed to be $23.00 for Stream+ Basic and $12.14 for Crunchyroll.I notice the Stream+ changed to $34.00 a month this morning whi

273

O

7 hours ago

K

Kakaro15Beginner

asked in Billing & Payments

Cancel

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would app

653

G

8 hours ago

A

aislingmccabeBeginner

asked in Billing & Payments

Billing issues

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges

152

G

8 hours ago

J

jigme77Beginner

posted in Billing & Payments

Bill has wrong address

Hi,I think the sales representive entered the wrong address. I need the bill to reflect my actual address. So how I proceed? Should go to the telus koodo centre for a new bill?

212

D

17 hours ago

B

brashley46Beginner

asked in Tips, Tricks & Troubleshooting

No apparent signal on cable

At least cable modem doe not detect any. … We just moved in and we have no idea which internet service provider the previous tenants used. Incoming cable is copper coax with black insulation.

151

D

1 day ago

C

Carl KoodoKoodo Team Member

published in Blogs

How To Find The Best Deals This Black Friday (2026 Guide)Blog

Finding the best Black Friday deals doesn’t have to be complicated. Every year, Canadians save money on smartphones, 5G plans and home internet during this season. In fact, according to a survey by Retail Council of Canada, 84% of Canadians call Blac

600

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1 day ago

P

PastjungleConnector

asked in Billing & Payments

40Go - 365 days prepaid plan - Recurrent paiment

Hello everyone, I was about to activate a new account with a prepaid card I physicaly have at home and wanted the 365 days plan. From what I understood, it was a single 160$ payment for the whole year, with a max of 40Go usable. When trying to pay,

989

1 day ago

R

Reasonably frustratedConnector

asked in Tips, Tricks & Troubleshooting

Register self service issue

Been getting this message when I try to register my self service for a few days. Any fixes?

527

D

1 day ago

B

Bone_K-9Organizer

asked in Tips, Tricks & Troubleshooting

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

12412

D

1 day ago

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W

werpinaBeginner

asked in Billing & Payments

Billing

I paid my bills yesterday, and it now reflects on my account that I have a $0.00 balance, but I received an email stating that my payment was declined. I do not understand. Adding an additional $80.00 because of NSF to the next billing cycle is ridic

162

W

13 minutes ago

B

Bri826183Beginner

asked in Billing & Payments

Stream+ subscription just changed

Hello, I got a subscription yesterday that is Stream+ Basic and Crunchyroll mega fan that was $35.14 in total. Which is supposed to be $23.00 for Stream+ Basic and $12.14 for Crunchyroll.I notice the Stream+ changed to $34.00 a month this morning whi

273

O

7 hours ago

K

Kakaro15Beginner

asked in Billing & Payments

Cancel

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would app

653

G

8 hours ago

A

aislingmccabeBeginner

asked in Billing & Payments

Billing issues

Hi there,I have been repeatedly wrongly charged for accessing voicemail while visiting Ireland and the UK from Canada.My account also shows a pending charge for a payment that was already made in early October, and it looks like there will be charges

152

G

8 hours ago

B

brashley46Beginner

asked in Tips, Tricks & Troubleshooting

No apparent signal on cable

At least cable modem doe not detect any. … We just moved in and we have no idea which internet service provider the previous tenants used. Incoming cable is copper coax with black insulation.

151

D

1 day ago

P

PastjungleConnector

asked in Billing & Payments

40Go - 365 days prepaid plan - Recurrent paiment

Hello everyone, I was about to activate a new account with a prepaid card I physicaly have at home and wanted the 365 days plan. From what I understood, it was a single 160$ payment for the whole year, with a max of 40Go usable. When trying to pay,

989

1 day ago

R

Reasonably frustratedConnector

asked in Tips, Tricks & Troubleshooting

Register self service issue

Been getting this message when I try to register my self service for a few days. Any fixes?

527

D

1 day ago

B

Bone_K-9Organizer

asked in Tips, Tricks & Troubleshooting

No Service/ Emergency Calls only

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a c

12412

JasonSavoieBeginner

Unable to register for Self Serve

Last week I purchased a phone plan and SIM card for Koodo myself online. After receiving the email containing my client contract, I attempted to sign up for Self Serve. I was able to enter my data that the chat assistant requested and clicked through

273

Gm05Beginner

Cancelling my plan or my line, already outside the canada

I am trying to cancel mg line, because I had to leave Canada for good. I tried messaging them on facebook, and they told me to call them. How can I call them if Im outside the country. Do they have an email? Please help

432

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2 days ago

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