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Vee PersaudBeginner

Billing & Payments

Data usage on Prepaid plan

I just started a prepaid plan about 3 days ago and I have been on Wifi all the time but I am still showing Data usage, I guess for my texts. Why is this? This is supposed to unlimited texts.

ShivaHajiAdvisor

How can I request for a callback from Koodo?

Hi there, How can I request for a callback from Koodo? I couldn’t find the option in SelfServe. thanks

SueShonnieBeginner

Can't Refer a Friend

I am a prepaid customer and want to refer a friend. When I click on the Referral Code in my account it indicates it is copied but then what? It doesn’t take me to any links to refer a friend. Can someone help me with this.

Daniel HoopsBeginner

Billing & Payments

Charged for Easy Roam despite not leaving Canada?

Yesterday I was driving in southern Saskatchewan, close to the US border, and I received a “welcome to the USA” notice that I was roaming. I checked online today, and sure enough I have a charge for Easy Roam even though I never left Canada! This is the same as the problem mentioned here: Billed for US roaming but I did not leave Canada - How do I get my bill corrected? but I cannot figure out how to dispute the charge or bring it to the attention of Koodo, except by posting here. @Boa_Guy Koodo can you help me out too?Dan

MatteoFVBeginner

Billing & Payments

My Billing and Shipping address are not the same, live in rural area

Hello,I’m new to Koodo and am trying to sign up online for a BYOD plan. The checkout does not let me use a different shipping address to my billing one. It says it’s for security reasons however, I live in Iqaluit where there is no delivered mail service. All of our mail is sent to the one and only Canada Post in town and we have PO Boxes. I cannot use the billing address for the shipping as the letter would never reach me. Looking for what I can do in this case.Thank you,

mdeboer93Beginner

Billing & Payments

Incorrect EasyRoam Charges

I was travelling in the US May 17th until 19th for which I have been correctly charged EasyRoam. There is an additional charge for May 21st when I was back in Canada. Please have the charge on the 21st removed from my bill.Thank you

DanielNNBeginner

Purchases & Returns

Pas possible d'acheter un nouveau Téléphone avec mon forfait Extra

J’avais le forfait Extra de 45$ pour 18Go, j’ai regardé les options pour m’acheter un iphone, et il était possible avec ce forfait là. Mais j’ai vu l’option d’avoir le forfait extra de 45$ pour 20Go et j’ai fait le changement.Après ça n’est plus possible d’acheter le iPhone, il dit que mon forfait n’est pas disponiple pour cet achat. J’ai essayé les differentes options, mais j’ai seulemente la possibilité de changer le forfait pour celui de 50$, mais le 45$ 18Go marchait. Je veut seulement acheter le téléphone, même avec le 45$ Go d’avant, mais je n’ai plus d’option.

Billing & Payments

Getting bills from Koodo, but not on Koodo

I just checked my mail, and for the 2nd straight month I've received a bill in the mail from Koodo. It has my name and address on it, has my correct phone number, and in the call history it shows all the calls I've made and my data usage (and that info matches my correct call log and data log).The issue is: I'M NOT ON KOODO. I'm on Fido. I've been on Fido for at least 5 years. When I call *611 on my phone, Fido answers. My SIM card is a Fido SIM. When I press & hold 1 to dial voicemail, it goes to Fido. I took the bill to Koodo corporate store (White Oaks Mall in London), not one of the multi brand shops (such as The Mobile Shop or OSL or Glentel). They said it was a legitimate bill, and they were even able to show me an account on Koodo with my phone number, address, and email address on the Koodo activation portal. When I showed to them that my SIM card is a Fido SIM, called my voicemail so they could hear that the intro message ("Who's calling please? Please enter your access co

Albert WoodoBeginner

Billing & Payments

Connection Fee Waiver

I signed up for a monthly plan 3 months ago as I received a promotional offer that was as better than my prepaid account and was given a waiver for the connection fee. I was told at the Koodo Kiosk that the connection fee would be charged on my first bill but then i would receive a $50 credit, it’s been 3 months and i still don’t see that credit????

VTECMAN123Beginner

Plans & Add-ons

How do i know if i will lose my add-on when i switch plans?

Hi there - there's a new plan that I'm looking to switch to. I have a very specific add-on for long distance that includes Australia. The new perk doesn't include it and I need to be able to call there. How can I ensure I dont lose this add-on?

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Tips, Tricks & Troubleshooting

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Managing your Services

The place to ask all of your Koodo related questions

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Plans & Add-ons

Plans & Add-ons

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4994 Replies

Self Serve

629 topics
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Prepaid

355 topics
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Other

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Vee PersaudBeginner

Billing & Payments

Data usage on Prepaid plan

I just started a prepaid plan about 3 days ago and I have been on Wifi all the time but I am still showing Data usage, I guess for my texts. Why is this? This is supposed to unlimited texts.

ShivaHajiAdvisor

How can I request for a callback from Koodo?

Hi there, How can I request for a callback from Koodo? I couldn’t find the option in SelfServe. thanks

SueShonnieBeginner

Can't Refer a Friend

I am a prepaid customer and want to refer a friend. When I click on the Referral Code in my account it indicates it is copied but then what? It doesn’t take me to any links to refer a friend. Can someone help me with this.

Daniel HoopsBeginner

Billing & Payments

Charged for Easy Roam despite not leaving Canada?

Yesterday I was driving in southern Saskatchewan, close to the US border, and I received a “welcome to the USA” notice that I was roaming. I checked online today, and sure enough I have a charge for Easy Roam even though I never left Canada! This is the same as the problem mentioned here: Billed for US roaming but I did not leave Canada - How do I get my bill corrected? but I cannot figure out how to dispute the charge or bring it to the attention of Koodo, except by posting here. @Boa_Guy Koodo can you help me out too?Dan

MatteoFVBeginner

Billing & Payments

My Billing and Shipping address are not the same, live in rural area

Hello,I’m new to Koodo and am trying to sign up online for a BYOD plan. The checkout does not let me use a different shipping address to my billing one. It says it’s for security reasons however, I live in Iqaluit where there is no delivered mail service. All of our mail is sent to the one and only Canada Post in town and we have PO Boxes. I cannot use the billing address for the shipping as the letter would never reach me. Looking for what I can do in this case.Thank you,

mdeboer93Beginner

Billing & Payments

Incorrect EasyRoam Charges

I was travelling in the US May 17th until 19th for which I have been correctly charged EasyRoam. There is an additional charge for May 21st when I was back in Canada. Please have the charge on the 21st removed from my bill.Thank you

DanielNNBeginner

Purchases & Returns

Pas possible d'acheter un nouveau Téléphone avec mon forfait Extra

J’avais le forfait Extra de 45$ pour 18Go, j’ai regardé les options pour m’acheter un iphone, et il était possible avec ce forfait là. Mais j’ai vu l’option d’avoir le forfait extra de 45$ pour 20Go et j’ai fait le changement.Après ça n’est plus possible d’acheter le iPhone, il dit que mon forfait n’est pas disponiple pour cet achat. J’ai essayé les differentes options, mais j’ai seulemente la possibilité de changer le forfait pour celui de 50$, mais le 45$ 18Go marchait. Je veut seulement acheter le téléphone, même avec le 45$ Go d’avant, mais je n’ai plus d’option.

Billing & Payments

Getting bills from Koodo, but not on Koodo

I just checked my mail, and for the 2nd straight month I've received a bill in the mail from Koodo. It has my name and address on it, has my correct phone number, and in the call history it shows all the calls I've made and my data usage (and that info matches my correct call log and data log).The issue is: I'M NOT ON KOODO. I'm on Fido. I've been on Fido for at least 5 years. When I call *611 on my phone, Fido answers. My SIM card is a Fido SIM. When I press & hold 1 to dial voicemail, it goes to Fido. I took the bill to Koodo corporate store (White Oaks Mall in London), not one of the multi brand shops (such as The Mobile Shop or OSL or Glentel). They said it was a legitimate bill, and they were even able to show me an account on Koodo with my phone number, address, and email address on the Koodo activation portal. When I showed to them that my SIM card is a Fido SIM, called my voicemail so they could hear that the intro message ("Who's calling please? Please enter your access co

Albert WoodoBeginner

Billing & Payments

Connection Fee Waiver

I signed up for a monthly plan 3 months ago as I received a promotional offer that was as better than my prepaid account and was given a waiver for the connection fee. I was told at the Koodo Kiosk that the connection fee would be charged on my first bill but then i would receive a $50 credit, it’s been 3 months and i still don’t see that credit????

VTECMAN123Beginner

Plans & Add-ons

How do i know if i will lose my add-on when i switch plans?

Hi there - there's a new plan that I'm looking to switch to. I have a very specific add-on for long distance that includes Australia. The new perk doesn't include it and I need to be able to call there. How can I ensure I dont lose this add-on?

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