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Koodo Assist

The smart, speedy, simple way to get help!

Self Serve

View your plan details and make changes

Is my phone already unlocked?

25 days ago

3400

Koodo Assist - The faster, smarter way to get help

5 months ago

92331

When is my order going to arrive?

19 days ago

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Getting Started

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Guidelines

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Ideas

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Managing your Services

The place to ask all of your Koodo related questions

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Plans & Add-ons

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Prepaid

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Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

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Tips, Tricks & Troubleshooting

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iPhone

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Windows

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Help others

Not receiving text messages abroad

Other

Airtime charge on unlimited plan

Billing & Payments

Preauthorized payment not charging my card

Billing & Payments

old account

I had an account that was in my mom's name and I switched it over to my name. Am I able to access those old bills?

Billing & Payments

inside koodo price match

Purchases & Returns

Why is it impossible to call a telecommunications (Koodo) company?

Self Serve

Cyber Monday $55/20GB Plan

As an existing customer am I able to upgrade to the Cyber Monday $55/20GB Plan?

Plans & Add-ons

Overage Charges that are unwarranted

Billing & Payments

Bringing my old number over ends with an "error occured" message

Self Serve

Switching to Cyber Monday Promo

Hello,I paid off my old tab ($40), purchased a $1/month Samsung phone during the Black Friday sale and also upgraded my plan to the $50 for 12GB promo. However, I’ve now received a Cyber Monday promotion for $55 for 20GB which I want to upgrade to.However when I try to do this it asks me to pay off...

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