Koodo Community

en

/

fr

Shop

Phones Plans Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

103,891 Topics
478,789 Replies
190,286 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

60410

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

475070

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

619890

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

C

Charles RichardRockstar

Self Serve

Mobile Data is not working, APN appears correct

Hi,I’ve noticed that my mobile data doesn’t seem to be working which is a bit alarming considering I’m leaving for Europe in 2 days and just bought the 14 day Europe travel pass.My data usage is at 1.5 GB/100GB so plenty of data left. My APN is set t

459

javaminitAdvisor

I have a question about using off-line maps.Google allows maps to be downloaded for use off-line and there are other apps too. I’m not clear though on how they interact with data. If I have my data / roaming turned off, will my location be shown on,

374

SkyarxhBeginner

Extremely frustrating experience with koodo assist

Extremely frustrating experience! I couldn’t log into my Koodo account, and Koodo Assist kept asking for my phone number and postal code, saying they didn’t match. Despite repeatedly requesting a live representative, I was stuck in an endless loop wi

445

2 hours ago

R

RubyGloomForeverBeginner

Tips, Tricks & Troubleshooting

Nubia A76 Backup Question

Is there anyway I can fully backup my Nubia A76? Like all my SMS messages, contacts, apps, app data, saved passwords etc etc etc A complete full backup of everything encase I need to get a new phone so I don’t lose anything.

293

javaminitAdvisor

Euro Travel Pass 30 day Package.

I’m off to Europe for a vacation. I will be on European soil for 34 days (Oct 11 - Nov 13). The 30 day plan is just a few days shy of what I require but that’s okay. I am prepared to land on Oct 11 and go ‘Phone-Free’ on October 11, 12, 13 and 14 - t

8216

Tatiana0506Beginner

roaming charges- never left Canada

I got a notification my phone was roaming even though I was on Vancouver island. Please reimburse me for the roaming fees please

222

kwicks13Beginner

Set up preauthorized bank account paymentspa

I just set up preauthorized payments for my mobile phone lines from my bank account. When does the payment come out, on the due date? How does it work? There’s no information once I've entered all my information just confirmed it is set up.

112

V.EdwardsBeginner

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

137358

mmasouriBeginner

I did activate the 3 days US pass , however I need that from Saturday Oct10-Monday Oct 12 . Should I activate that on Saturday or it is fine to activate it now

222

Isa1233Beginner

HOW DO I MOVE MY SERVICE FROM ONE HOME TO ANOTHERo

Hi, I will be moving to another address within Ontario, how do I move my service or change address??Also I recently made some changes to my plan and I have 2 boxes that I need to return , how do I return it ? Thank

233

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

920 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1080 topics

Plans & Add-ons

1126 topics

Self Serve

483 topics

Prepaid

343 topics

Other

1041 topics

J

javaminitAdvisor

Other

Using Offline Maps

I have a question about using off-line maps.Google allows maps to be downloaded for use off-line and there are other apps too. I’m not clear though on how they interact with data. If I have my data / roaming turned off, will my location be shown on,

374

SkyarxhBeginner

Extremely frustrating experience with koodo assist

Extremely frustrating experience! I couldn’t log into my Koodo account, and Koodo Assist kept asking for my phone number and postal code, saying they didn’t match. Despite repeatedly requesting a live representative, I was stuck in an endless loop wi

445

2 hours ago

R

RubyGloomForeverBeginner

Tips, Tricks & Troubleshooting

Nubia A76 Backup Question

Is there anyway I can fully backup my Nubia A76? Like all my SMS messages, contacts, apps, app data, saved passwords etc etc etc A complete full backup of everything encase I need to get a new phone so I don’t lose anything.

293

javaminitAdvisor

Euro Travel Pass 30 day Package.

I’m off to Europe for a vacation. I will be on European soil for 34 days (Oct 11 - Nov 13). The 30 day plan is just a few days shy of what I require but that’s okay. I am prepared to land on Oct 11 and go ‘Phone-Free’ on October 11, 12, 13 and 14 - t

8216

Tatiana0506Beginner

roaming charges- never left Canada

I got a notification my phone was roaming even though I was on Vancouver island. Please reimburse me for the roaming fees please

222

kwicks13Beginner

Set up preauthorized bank account paymentspa

I just set up preauthorized payments for my mobile phone lines from my bank account. When does the payment come out, on the due date? How does it work? There’s no information once I've entered all my information just confirmed it is set up.

112

mmasouriBeginner

I did activate the 3 days US pass , however I need that from Saturday Oct10-Monday Oct 12 . Should I activate that on Saturday or it is fine to activate it now

222

Isa1233Beginner

HOW DO I MOVE MY SERVICE FROM ONE HOME TO ANOTHERo

Hi, I will be moving to another address within Ontario, how do I move my service or change address??Also I recently made some changes to my plan and I have 2 boxes that I need to return , how do I return it ? Thank

233

1 day ago

G

gold09Beginner

Other

Issues with cancellation

I permanently left Canada in May, so I cancelled my phone service by phone. At the time, I was told that my final charges would be the May bill and the one-day roaming charge for the day I arrived in my new country.However, I have continued to receiv

575

G

1 day ago

H

HngConnector

Tips, Tricks & Troubleshooting

Transferring e sim help

I tried transferring my eSIM to my new phone using Apple’s transfer option, but it says I need to contact Koodo.I also tried to recover the eSIM, but I can’t get past the email verification page because it says the phone number is too new.I’m not sur

383