Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

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Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

4 years ago

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kmacsourisAdvocate

asked in Self Serve

Unable to add mobile plan to smart watch

I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the lates

236

K

1 hour ago

JasperOscarRockyAdvocate

asked in Tips, Tricks & Troubleshooting

Ghost voicemail notifications on Samsung S25 edge

How to turn it off , i keep on getting ghost notifications after newest Samsung update to UI 9.0 , tried everything. Also for some reason notification for that section are grayed out unlike my Moto edge 24 . Also after airplane mode it comes back , s

9715

3 hours ago

K

Karan MacDonaldRockstar

asked in Self Serve

Unable to add mobile plan to smartwatch

Please disregard. Post was added to the incorrect account

111

dpaulineBeginner

How would I know if someone's trying to port my number?

Never mind!

132

D

3 hours ago

K

kaiakBeginner

asked in Billing & Payments

Assistance Required with Final Bill After Service Cancellation

Hi, I’m permanently leaving Canada soon and recently cancelled my Koodo mobile service. My last billing cycle ended on October 25.I previously paid my bills through automatic withdrawals from my Canadian bank account. But since I’ll also be closing m

355

D

10 hours ago

C

CalibConnector

asked in Plans & Add-ons

trying to contact koodo about setting up a phone and plan!

I received an offer from public mobile to switch to koodo. I want to add a new phone to the plan but I don't have that option :/ trying to get ahold of someone to help me because the chatbot isn't able to assist me.

377

11 hours ago

D

DQSamBeginner

asked in Plans & Add-ons

Canada-US-Mex Can I call from Canada?

I cannot find anything about whether the Canada-US-Mex roaming plan includes calling from within Canada to the US/Mexico. I would assume it should, but I don’t see anything for sure.I currently have a US/Canada plan and the unlimited long distance to

151

15 hours ago

I

IgorMBeginner

asked in Plans & Add-ons

roaming Cancun Mexico

I have a Canada–US–Mexico plan. I'm currently in Mexico, and my Samsung shows Emergency calls only. Telcel is the only network appearing in manual network selection, and it says my SIM card does not allow connection to this network. Please check my r

162

16 hours ago

S

sherriuAdvisor

posted in Billing & Payments

Stream+

How do I cancel my streaming subscription

9417

1 day ago

S

sopperBeginner

asked in Other

Hey I need some help here i

So I seemed to have accidentally locked my SIM card. I tried to use assist but the phone call wouldn't direct for call because the SIM is locked in PUK setting an unable to recieve calls and I have no other backup number. Is there any way somebody fr

291

1 day ago

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1103 topics

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1140 topics

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347 topics

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K

kmacsourisAdvocate

asked in Self Serve

Unable to add mobile plan to smart watch

I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the lates

236

K

1 hour ago

JasperOscarRockyAdvocate

asked in Tips, Tricks & Troubleshooting

Ghost voicemail notifications on Samsung S25 edge

How to turn it off , i keep on getting ghost notifications after newest Samsung update to UI 9.0 , tried everything. Also for some reason notification for that section are grayed out unlike my Moto edge 24 . Also after airplane mode it comes back , s

9715

3 hours ago

K

Karan MacDonaldRockstar

asked in Self Serve

Unable to add mobile plan to smartwatch

Please disregard. Post was added to the incorrect account

111

dpaulineBeginner

How would I know if someone's trying to port my number?

Never mind!

132

D

3 hours ago

K

kaiakBeginner

asked in Billing & Payments

Assistance Required with Final Bill After Service Cancellation

Hi, I’m permanently leaving Canada soon and recently cancelled my Koodo mobile service. My last billing cycle ended on October 25.I previously paid my bills through automatic withdrawals from my Canadian bank account. But since I’ll also be closing m

355

D

10 hours ago

C

CalibConnector

asked in Plans & Add-ons

trying to contact koodo about setting up a phone and plan!

I received an offer from public mobile to switch to koodo. I want to add a new phone to the plan but I don't have that option :/ trying to get ahold of someone to help me because the chatbot isn't able to assist me.

377

11 hours ago

D

DQSamBeginner

asked in Plans & Add-ons

Canada-US-Mex Can I call from Canada?

I cannot find anything about whether the Canada-US-Mex roaming plan includes calling from within Canada to the US/Mexico. I would assume it should, but I don’t see anything for sure.I currently have a US/Canada plan and the unlimited long distance to

151

15 hours ago

I

IgorMBeginner

asked in Plans & Add-ons

roaming Cancun Mexico

I have a Canada–US–Mexico plan. I'm currently in Mexico, and my Samsung shows Emergency calls only. Telcel is the only network appearing in manual network selection, and it says my SIM card does not allow connection to this network. Please check my r

162

16 hours ago

S

sopperBeginner

asked in Other

Hey I need some help here i

So I seemed to have accidentally locked my SIM card. I tried to use assist but the phone call wouldn't direct for call because the SIM is locked in PUK setting an unable to recieve calls and I have no other backup number. Is there any way somebody fr

291

1 day ago

I

Isa1233Beginner

asked in Other

My internet is not wowking fue to construction

Hello my internet is not working for 2 days there is a city construction outside and the fangs the cable my modem light are all normal sg, ds is sg , us is sg and online is sgbut no internet. I tried to press the reset pinhole at the back , still no

412

M

2 days ago

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