Welcome to the Koodo Community

sebieh22Beginner

Strange behaviour with 5G standalone

Currently have a fascinating issue with 5G standalone and a Xiaomi 17t. LTE advanced and NSA 5G work perfectly but with 5G SA the phone is only connecting on one band at a time and locking to it, so going into buildings it will not happily switch bet

934

G

GS2000Beginner

One late payment reported after a misdirected payment – can a rep review for goodwill?

I set up a payment arrangement for Oct 29 and paid that day, but the payment went to the wrong payee by mistake. I caught it and paid Koodo in full on Oct 31. The account is current now, and every other month since I opened it in February has been pa

221

Donald Laurie ThunderBeginner

Tablet

I’m being charged for a Tablet that was lost a year and a half ago. And am being charged still, after explaining to them it was stolen

241

ksidhuRockstar

I got the message for phone number transfer approval from Rogers. And then about 25 minutes ago I got Welcome message from Koodo requesting to restart the phone which I did right away. But the phone still shows SOS only and did not get any network ye

7810

K

W

warrentscottBeginner

problem when tranferring to new phone

Transferring to a new cellular device it quit half way through. Now I can’t even open the new cellular device but it already transferred successfully. So I can’t call or text anymore and now I don’t know what to do. I have already tried swapping SIM

201

C

ChrisnCharBeginner

Issue with Network today 29th Oct

My phone(s) my two accounts stop being able to log on the the network, i tries all of the suggestions in the self help. Both phones show not roistered on network yet I have the Bars showing on the phone sometimes other times the circle wit h the line

392

M

Darelene DillmanBeginner

my bill payments

Hi there my name is Darelene when I set up my cellphone and add automatic payment from my bank account I set it up for the 28th of every month. I found out that they are putting through on the 26th of every month that is 3 days before my pay days

673

M

Urgent: Unauthorized Email Change and Phone Service Disconnection

Show more activity

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

327 topics

Tips, Tricks & Troubleshooting

936 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1108 topics

Plans & Add-ons

1141 topics

Self Serve

498 topics

Prepaid

349 topics

Other

1063 topics

A

Alexandra11Beginner

asked in Other

Hello, My Koodo phone service suddenly stopped working today, November 1, 2026, and I can only make emergency calls. I also cannot log in because my password is being rejected. My October bill showed a credit balance of over $200, with no outstanding

262

JwigstonBeginner

i switched from a prepaid to a monthly plan online last night and now i have no reception and it just says sos.

645

17 hours ago

sebieh22Beginner

Strange behaviour with 5G standalone

Currently have a fascinating issue with 5G standalone and a Xiaomi 17t. LTE advanced and NSA 5G work perfectly but with 5G SA the phone is only connecting on one band at a time and locking to it, so going into buildings it will not happily switch bet

934

G

GS2000Beginner

One late payment reported after a misdirected payment – can a rep review for goodwill?

I set up a payment arrangement for Oct 29 and paid that day, but the payment went to the wrong payee by mistake. I caught it and paid Koodo in full on Oct 31. The account is current now, and every other month since I opened it in February has been pa

221

Donald Laurie ThunderBeginner

Tablet

I’m being charged for a Tablet that was lost a year and a half ago. And am being charged still, after explaining to them it was stolen

241

W

warrentscottBeginner

problem when tranferring to new phone

Transferring to a new cellular device it quit half way through. Now I can’t even open the new cellular device but it already transferred successfully. So I can’t call or text anymore and now I don’t know what to do. I have already tried swapping SIM

201

C

ChrisnCharBeginner

Issue with Network today 29th Oct

My phone(s) my two accounts stop being able to log on the the network, i tries all of the suggestions in the self help. Both phones show not roistered on network yet I have the Bars showing on the phone sometimes other times the circle wit h the line

392

M

Darelene DillmanBeginner

Why am I not getting any voicemail messages

my bill payments

Hi there my name is Darelene when I set up my cellphone and add automatic payment from my bank account I set it up for the 28th of every month. I found out that they are putting through on the 26th of every month that is 3 days before my pay days

673

Purple JLeader

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification. Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers. One of which is my number the other was a number I

281

Rusty1274Beginner

People leave a voicemail, but when I check it says you have no messages

181