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Welcome to the Koodo Community

102,815 Topics
473,466 Replies
187,806 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

20780

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

442770

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

595250

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

15 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

A

audrinBeginner

Plans & Add-ons

Europe Easy Roam 14 Day Pass question (re: activation)

Hello all,I just bought a Europe 14 day Easy Roam pass. On the Koodo site, it says “Your pass activates when you land (just turn Roaming on).” I am not leaving for a few days, so this sounded great that I can buy in advance and activate it when I get

sarooshkiBeginner

Thanks Dimitru April 28, 2026

Hi, I’d like to leave feedback for a Koodo customer service rep who just assisted me over the phone named Dimitru (sorry if my spelling is incorrect). Dimitru was extremely helpful, called me back when the call dropped so I wouldn’t have to wait on h

Chan717Beginner

Unexpected $10 Charge After Cancellation

I cancelled my line last month and have already settled all billing. I was surprised to see a $10 charge labelled “Cancelled: Pre-Auth Pay Discount.” As I no longer use your service, this charge seems inappropriate. Please explain this fee and remove

Porting number from Tossable Digits to Koodo

Hello,I’m currently dealing with a confusing situation and don’t have clear information on what’s happening.I’m trying to port a phone number I’ve had for years from Tossable Digits to Koodo (I purchased a prepaid eSIM plan). During the Koodo signup

613

8 hours ago

SandyJane 62Beginner

Billing & Payments

Can I have two accounts using same email address?

I am a user on my husband’s account (monthly). I want to port my number to my own (prepaid) account.

nikkicarConnector

Good afternoon, I recently returned from a trip to Ireland and have 5 roaming charges on my bill ($86 worth) for the following dates: March 20/26, March 21/26 x2, March 31/26, April 3/26. It says the duration for each is only 1 minute (I did not pla

827

N

11 hours ago

ScottPatersonBeginner

Plans & Add-ons

Does Koodo Prepaid have Visual Voicemail?

Does Koodo Prepaid have Visual Voicemail for Android available for free or as an addon? If so, how much?It’s not clear on the support page and the last time this was asked was 5 years ago, so maybe it’s been added since then?Thanks!

IlluministBeginner

Busuu fraud subscription charges

How do I get these fraudulent charges removed?

281

14 hours ago

U

User36636336Beginner

Tips, Tricks & Troubleshooting

after changing phone number i have issues because that number aleady belonged to a user

Today I decided to use my self serve and change my phone number. I selected an number and accepted the terms. It went successful at this point. However my esim had issues configuring and the whole thibg didnt go round. After investigating on my end I

KnykytaBeginner

Billed for EasyRoam while in Canada

I was billed for Easy Roam though I was in Canada, I live on Vancouver Island. Data roaming was off.

152

16 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

337 topics

Tips, Tricks & Troubleshooting

908 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1156 topics

Plans & Add-ons

1169 topics

Self Serve

492 topics

Prepaid

346 topics

Other

1030 topics

A

audrinBeginner

Plans & Add-ons

Europe Easy Roam 14 Day Pass question (re: activation)

Hello all,I just bought a Europe 14 day Easy Roam pass. On the Koodo site, it says “Your pass activates when you land (just turn Roaming on).” I am not leaving for a few days, so this sounded great that I can buy in advance and activate it when I get

Chan717Beginner

Unexpected $10 Charge After Cancellation

I cancelled my line last month and have already settled all billing. I was surprised to see a $10 charge labelled “Cancelled: Pre-Auth Pay Discount.” As I no longer use your service, this charge seems inappropriate. Please explain this fee and remove

Porting number from Tossable Digits to Koodo

Hello,I’m currently dealing with a confusing situation and don’t have clear information on what’s happening.I’m trying to port a phone number I’ve had for years from Tossable Digits to Koodo (I purchased a prepaid eSIM plan). During the Koodo signup

613

8 hours ago

SandyJane 62Beginner

Billing & Payments

Can I have two accounts using same email address?

I am a user on my husband’s account (monthly). I want to port my number to my own (prepaid) account.

IlluministBeginner

Busuu fraud subscription charges

How do I get these fraudulent charges removed?

KnykytaBeginner

Billed for EasyRoam while in Canada

I was billed for Easy Roam though I was in Canada, I live on Vancouver Island. Data roaming was off.

JeenaBeginner

eSIM Deleted, No Access to Number ( very dissappointing)

My eSIM was deleted, and I no longer have access to my Koodo number (***67). I need this urgently to file my taxes with CRA, where my number is registered.I contacted prepaid support and was transferred to technical support, but was left on hold for

EllaJBeginner

I’m trying to do the seasonal hold plan, but it does not load and let me go to the next step.

jfymassageBeginner

Changed my number but it isn't working

Hey there i changed my kids phone number yesterday through the self serve and i can text that number and he replies to it from the old number. but my daughters changed fine?!

202

19 hours ago

C

cyclingBeginner

Tips, Tricks & Troubleshooting

High Loaded Ping Times Causing Internet to Load Slow

Hi everyone,For the past few weeks my internet has been intermittent. Speed tests on fast.com , run directly connected to my router, show decent results on my Unlimited Internet 100 package:Download: ~80 MbpsUpload: ~28 MbpsUnloaded ping: 15–25 msL

233

19 hours ago