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Welcome to the Koodo Community

103,877 Topics
478,718 Replies
190,260 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

59960

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

474640

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

619510

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

Martha LickfoldConnector

5G & Power outage

Does anyone else have issues using their 5g when the power is out?

433

2 hours ago

G

GarySummerbellBeginner

Koodo Assist Broken Oct6,26

I’m trying to get rep help with a bad rate plan change from yesterday, but the bot link to arrange a callback is a link well-broken today. Please fix Rep Callback link.

151

5 hours ago

V

V.EdwardsBeginner

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

132055

R

7 hours ago

V

VeryfrustratedBeginner

Register for self serve error message

I just signed up for a monthly phone plan online but when I go to register for self serve I get this error message after the password and security question setup page. I have tried to follow the error messages prompt however as it won't let me create

424

JungeunBeginner

Hi, I’ve purchased the 1GB data add-on five times in total. However, I think the last purchase may have gone through twice by mistake.My internet connection wasn’t working properly, so I tried several times, and I think two 1GB add-ons were purchased

837

Add a line promo KPLUS30, does it have messaging on the plan

H

HindseeBeginner

Plans & Add-ons

I am adding a line to my account. $30 for 20G data. Does that include messaging as well?

171

Tips, Tricks & Troubleshooting

R

RobinmamRockstar

mystery calls from US states

Almost every day I get incoming calls (which I never answer) that display the name of a US state on the screen (California, Missouri, Wyoming, etc.).I’ve never told anyone, except my partner, what my number is, and I haven’t visited the United States

292

Slam58Rockstar

Can anyone tell me if this phone is going to be comply to koodo standards in the future (march 1st)?

10410

tia0101Beginner

Unable to log into self serve

I cannot log into self serve suddenly. I changed my password but still cannot login. If my account is locked, how can I unlock my account?

312

T

Tim JConnector

No eSIM after transferring number

I recently moved to Koodo from Bell, and transferred my number over. However, I never got a QR code or prompt or anything to put my Koodo eSIM on my phone.I saw this post where the person was suggested to go through the eSim recovery process in Self

10810

T

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

916 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1079 topics

Plans & Add-ons

1123 topics

Self Serve

480 topics

Prepaid

343 topics

Other

1038 topics

M

Martha LickfoldConnector

5G & Power outage

Does anyone else have issues using their 5g when the power is out?

433

2 hours ago

G

GarySummerbellBeginner

Koodo Assist Broken Oct6,26

I’m trying to get rep help with a bad rate plan change from yesterday, but the bot link to arrange a callback is a link well-broken today. Please fix Rep Callback link.

151

5 hours ago

V

VeryfrustratedBeginner

Register for self serve error message

I just signed up for a monthly phone plan online but when I go to register for self serve I get this error message after the password and security question setup page. I have tried to follow the error messages prompt however as it won't let me create

424

10 hours ago

H

HindseeBeginner

Plans & Add-ons

Add a line promo KPLUS30, does it have messaging on the plan

I am adding a line to my account. $30 for 20G data. Does that include messaging as well?

171

Tips, Tricks & Troubleshooting

R

RobinmamRockstar

mystery calls from US states

Almost every day I get incoming calls (which I never answer) that display the name of a US state on the screen (California, Missouri, Wyoming, etc.).I’ve never told anyone, except my partner, what my number is, and I haven’t visited the United States

292

Slam58Rockstar

Can anyone tell me if this phone is going to be comply to koodo standards in the future (march 1st)?

10410

tia0101Beginner

Unable to log into self serve

I cannot log into self serve suddenly. I changed my password but still cannot login. If my account is locked, how can I unlock my account?

312

T

Tim JConnector