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Welcome to the Koodo Community

102,561 Topics
472,203 Replies
187,194 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|1 month ago

13350

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

435960

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

589470

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

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Categories
Help others

B

badserviceBeginner

Purchases & Returns

Never Joining Koodo again

Never joining , Koodo again. I was about to port 2 of my lines from BELL. Activated 2 new lines from Koodo. First Lost my sim cards in shippingBought the sim cards and tried to call Koodo to change my sim card number.Then never able to connect to any

land.of.awesomerBeginner

Other

Koodo/Telus Voicemail Bug? Custom Greetings Not Working

I’m with Koodo and I’ve noticed an issue when calling someone on Telus. When I reach their voicemail, I only hear the generic system greeting instead of their personalized one.They’ve told me the same thing happens when they call me—no custom greeti

MichaelmmmmBeginner

asia 14 day travel pass 6 week trip

I will be traveling for 6 weeks to Hong Kong, Korea, and maybe Japan to see family.I want to use the 14 day Asia travel pass, how does it work to extend it beyond 14 days?

LBJDBeginner

Is the Caribbean covered in Canada-US-Mexico plans now?

This is the description of the plan I just switch to. This would appear that the Caribbean is now included?

needhelppleaseBeginner

Billing & Payments

Is there any way to get credit paid back to me as a refund?

Hi, I canceled my number on March 24 but have already paid my bill in full.I no longer live in Canada, but still have a Canadian credit card, bank account etc. Is there any way to get my credit back as a refund? The Koodo Assist is not helping me ge

TanlynnBeginner

Missing self serve registration email

I signed up for a mobile plan today and have received the order confirmation email, but not the email to complete my self serve setup. When I chat in with the bot, it tells me that my phone number and postal code don’t match. I have double checked an

Google Pixel 6Beginner

Billing & Payments

Missed an auto-payment

I need help. I had insufficient funds in my auto-pay bank account and a payment went through. Koodo says that I paid. My billing due date is for the 6 of April so it's not past due yet. I sent a little more than the amount due via my bank account to

RicardyConnector

how does international texting appear on bill?

Hi all,My plan says international texting included, but bill line says “UL CAN SMS and MMS”.That doesn't seem to suggest international texting. Can anyone shed some light?

KsatherConnector

Stream+ Issue- no resolution

Stream+ issue, text message go 24 months for $10 a month for new Koodo members. Got it all set up, went to activate and clicked the wrong button on Netflix to which it switched to $20 a month. Tried contacting support for help to rectify this error.

Lawrence LinBeginner

No Home Internet from Markham Ontario

Hi Koodo,Is Internet down in my area? How to check online if service is up or down? I live in Markham Ontario. I lost Internet since last night and this whole morning. It was working for months without issues. I have restarted my routers.

92

D

1 hour ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

342 topics

Tips, Tricks & Troubleshooting

907 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1154 topics

Plans & Add-ons

1168 topics

Self Serve

487 topics

Prepaid

347 topics

Other

1043 topics

L

land.of.awesomerBeginner

Other

Koodo/Telus Voicemail Bug? Custom Greetings Not Working

I’m with Koodo and I’ve noticed an issue when calling someone on Telus. When I reach their voicemail, I only hear the generic system greeting instead of their personalized one.They’ve told me the same thing happens when they call me—no custom greeti

MichaelmmmmBeginner

asia 14 day travel pass 6 week trip

I will be traveling for 6 weeks to Hong Kong, Korea, and maybe Japan to see family.I want to use the 14 day Asia travel pass, how does it work to extend it beyond 14 days?

LBJDBeginner

Is the Caribbean covered in Canada-US-Mexico plans now?

This is the description of the plan I just switch to. This would appear that the Caribbean is now included?

TanlynnBeginner

Missing self serve registration email

I signed up for a mobile plan today and have received the order confirmation email, but not the email to complete my self serve setup. When I chat in with the bot, it tells me that my phone number and postal code don’t match. I have double checked an

Google Pixel 6Beginner

Billing & Payments

Missed an auto-payment

I need help. I had insufficient funds in my auto-pay bank account and a payment went through. Koodo says that I paid. My billing due date is for the 6 of April so it's not past due yet. I sent a little more than the amount due via my bank account to

KsatherConnector

Stream+ Issue- no resolution

Stream+ issue, text message go 24 months for $10 a month for new Koodo members. Got it all set up, went to activate and clicked the wrong button on Netflix to which it switched to $20 a month. Tried contacting support for help to rectify this error.

tat.mart98Beginner

I'm not able to cancel my account. All callbacks were dropped

I’m having an issue canceling my account. All scheduled callbacks were dropped when I just said hello or when I described my request. Is it possible to escalate this, or should I just remove my payment information from the account?

harman.preetConnector

Plans & Add-ons

unable to add unlimited long distance perk

Hi there, I got my Sim activated yesterday with march 31 flash sale 25$ 80 gb plan. I did setup my account online, added the banking information, successfully ported my number from rogers. However, one last thing to add a free perk is not going throu

Chachie69Beginner

How come it says I cant download the photo storage app its not available in my country Canada im.payimg for.it I would like to use it