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Welcome to the Koodo Community

103,683 Topics
477,620 Replies
189,834 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

50720

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

468280

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

613960

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

Matt McAllisterAdvocate

Tips, Tricks & Troubleshooting

Nubia WF725CA problem

I just received a Nubia WF725CA to replace my old ZTE box. I followed the instructions and inserted my old Sim card. The device is just showing a solid red network light with no bars which the instructions say is a sim card error/ no sim card. I kn

pdallagoBeginner

Dear Koodo Customer Service,I am contacting you regarding the payment notice I received stating that a payment was declined on August 27, 2026.There appears to be an error. I permanently closed my Koodo account by phone when I returned to Brazil at t

505

8 hours ago

V

veryconfusedcustomerBeginner

Self Serve

Customer Service promotion

I received a promotion from customer service. free iPhone 17. It arrived today. I mistakenly activated it. Got a call from ‘Nancy’s’ supervisor in customer service. He wanted me to send back the phone so I can receive the benefits I am entitled to. H

585

8 hours ago

N

NicoleOlanBeginner

Tips, Tricks & Troubleshooting

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

S van DusenRockstar

Tips, Tricks & Troubleshooting

Cell phone provider you can reach a agent

Does anyone know of any cell phone provider you can speak with an agent rather than digital assistance?

894

9 hours ago

N

Nabawi232Rockstar

Tips, Tricks & Troubleshooting

Koodo 5G speed throttling when streaming?

I like to stream YouTube and Twitch when I'm on the go but I can only stream upto 480p on 5G. These speeds should be more than enough to stream at 720p60 and 1080p60 quality. Is there some intentional network speed throttling going on for video/live

LizakinsBeginner

Tips, Tricks & Troubleshooting

koodo cant contact me because my phone is broken!

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken.

LizakinsBeginner

Koodo said they would text me back. My phone is broken. How can i contact koodo or koodo contact me if my phone is broken??

I ordered a new phone online from Koodo. To confirm they said they would text me at my number. The problem is, my phone does not work! I cannot receive texts or phone calls! How can I confirm anything if I cannot get in touch with them?? So frustrati

SnooRadishesBeginner

No activation link for Disney+ from Stream+

Usually when I reactivate my stream plus subscription, I get links to activate them in my email. But this time I only got the link to activate my prime and Netflix and not Telsu or Disney. When I log into Koodo I don't even have the option of viewing

MD425Beginner

I Signed up and activated Stream+ basic but then it was switched over to Stream+ with Netflix standard which I don’t have and don’t want and was charged $12 more. All my emails state that I have the basic. I can’t find a number to contact to get this

211

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

331 topics

Tips, Tricks & Troubleshooting

925 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1107 topics

Plans & Add-ons

1142 topics

Self Serve

482 topics

Prepaid

349 topics

Other

1047 topics

V

veryconfusedcustomerBeginner

Self Serve

Customer Service promotion

I received a promotion from customer service. free iPhone 17. It arrived today. I mistakenly activated it. Got a call from ‘Nancy’s’ supervisor in customer service. He wanted me to send back the phone so I can receive the benefits I am entitled to. H

585

8 hours ago

N

Nabawi232Rockstar

Tips, Tricks & Troubleshooting

Koodo 5G speed throttling when streaming?

I like to stream YouTube and Twitch when I'm on the go but I can only stream upto 480p on 5G. These speeds should be more than enough to stream at 720p60 and 1080p60 quality. Is there some intentional network speed throttling going on for video/live

LizakinsBeginner

Tips, Tricks & Troubleshooting

koodo cant contact me because my phone is broken!

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken.

LizakinsBeginner

Koodo said they would text me back. My phone is broken. How can i contact koodo or koodo contact me if my phone is broken??

I ordered a new phone online from Koodo. To confirm they said they would text me at my number. The problem is, my phone does not work! I cannot receive texts or phone calls! How can I confirm anything if I cannot get in touch with them?? So frustrati

SnooRadishesBeginner

No activation link for Disney+ from Stream+

Usually when I reactivate my stream plus subscription, I get links to activate them in my email. But this time I only got the link to activate my prime and Netflix and not Telsu or Disney. When I log into Koodo I don't even have the option of viewing

MD425Beginner

I Signed up and activated Stream+ basic but then it was switched over to Stream+ with Netflix standard which I don’t have and don’t want and was charged $12 more. All my emails state that I have the basic. I can’t find a number to contact to get this

LouraBeginner

l owe koodo 400 but asked to pay halfs now they took everything help please

I understand that I owe the $400, but I did not agree to have the entire $400 withdrawn today. I had discussed my financial situation with Koodo and explained that I would pay the balance in $50 or $100 installments. This withdrawal has left me witho

3CrocodykeBeginner

Dispute Roaming Charges

Hello,I got charged roaming charges on my latest phone bill for being in the United States. I was not kn the Uniyed States. Please remove them. Thank you

NangBunsBeginner

Hello,I recently moved from Public Mobile to Koodoo because of the offer of $30 with preauthorized payment for 50GB. But while registering and typing my information, it went on error mode. I went to your physical store and one of the staff helped me

434

1 day ago

R

robmorAdvisor

Tips, Tricks & Troubleshooting

turn physical sim to e sim

i,m going from an iphone 8 plus with physical sim to a 15 promax with e sim . instructions say if convert nano to esim don t appear on my old phone to contact telus any advice to get this seemingly simple task accomplished since contacting a real p

828

R

1 day ago