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Welcome to the Koodo Community

103,592 Topics
477,230 Replies
189,675 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

47560

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

465940

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

612040

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

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Categories
Help others

V.EdwardsBeginner

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

SP24Connector

Tips, Tricks & Troubleshooting

Unable to download MacOS updates via phone's hotspot connection?

I have recently found that MacOS updates will not download via my phone’s hotspot connection. The hotspot is otherwise working perfectly, even at the same time that I am trying to download the update. I can run a speed test, browse the web, or do not

Eric NBeginner

CBC Gem Premium

I’ve been subscribing to the Koodo Steam+ package for the past year, but I recently received an advertising email from Koodo that said the package also includes premium membership for CBC Gem. I had no idea this was part of the package. Does anyone k

KOLConnector

Phone not available for pick up at Purolator agent

I ordered a phone which would be delivered to my house. When Purolator was doing delivery on Wednesday August 12, I wasn't home. A note was left on my door. The instruction says the package is ready for pick up on Thursday August 13 at a Shipping Age

MaoughaBeginner

Billing & Payments

I was checking online today to set up internet. But I’m seeing one of the speed options are gone, and I don’t see the option for a discount if you have auto pay already setup for a phone line? Has that changed?

BLEELMNOPBeginner

Billing & Payments

roaming in Canada? charged in ERROR

I am in Canada- close to the US boarder. I am NOT in the US, Not today Aug 14 nor on Jul 30. Reverse these charges. Prevent this from happening.

LMBBeginner

Billing & Payments

Another incorrect US Easy roam charge from July….haven’t entered US in two years

Had another incorrect US roaming charge from July…..have not been to US in two years but live near the border in Niagara

PenguinPoppersBeginner

Purchases & Returns

Shipping to Store?

Hi - I just ordered a phone, and it looks like its being shipped to my home address… I really don’t want that as there are a lot of people that steal packages from porches. Is it possible to get it shipped to a store nearby instead so that they can

allisonbrown96Beginner

Billing & Payments

US Roaming Charge

I was charged for a US roaming charge on July 4th and I was not in the US.

Eddie MaranoConnector

Billing & Payments

when does auto pay remove funds for payment?

Got email saying balance due, as usual. Went to site because I just set up auto pay/pre-authorized payment last month so this was first use of this feature. On site it shows a Pay Now option which confused me a bit. Am I meant to press pay now or sho

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

328 topics

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

914 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1083 topics

Plans & Add-ons

Plans & Add-ons

1126 topics

Self Serve

471 topics

Prepaid

346 topics

Other

1033 topics

SP24Connector

Tips, Tricks & Troubleshooting

Unable to download MacOS updates via phone's hotspot connection?

I have recently found that MacOS updates will not download via my phone’s hotspot connection. The hotspot is otherwise working perfectly, even at the same time that I am trying to download the update. I can run a speed test, browse the web, or do not

Eric NBeginner

CBC Gem Premium

I’ve been subscribing to the Koodo Steam+ package for the past year, but I recently received an advertising email from Koodo that said the package also includes premium membership for CBC Gem. I had no idea this was part of the package. Does anyone k

KOLConnector

Phone not available for pick up at Purolator agent

I ordered a phone which would be delivered to my house. When Purolator was doing delivery on Wednesday August 12, I wasn't home. A note was left on my door. The instruction says the package is ready for pick up on Thursday August 13 at a Shipping Age

MaoughaBeginner

Billing & Payments

I was checking online today to set up internet. But I’m seeing one of the speed options are gone, and I don’t see the option for a discount if you have auto pay already setup for a phone line? Has that changed?

BLEELMNOPBeginner

Billing & Payments

roaming in Canada? charged in ERROR

I am in Canada- close to the US boarder. I am NOT in the US, Not today Aug 14 nor on Jul 30. Reverse these charges. Prevent this from happening.

LMBBeginner

Billing & Payments

Another incorrect US Easy roam charge from July….haven’t entered US in two years

Had another incorrect US roaming charge from July…..have not been to US in two years but live near the border in Niagara

PenguinPoppersBeginner

Purchases & Returns

Shipping to Store?

Hi - I just ordered a phone, and it looks like its being shipped to my home address… I really don’t want that as there are a lot of people that steal packages from porches. Is it possible to get it shipped to a store nearby instead so that they can

Eddie MaranoConnector

Billing & Payments

when does auto pay remove funds for payment?

Got email saying balance due, as usual. Went to site because I just set up auto pay/pre-authorized payment last month so this was first use of this feature. On site it shows a Pay Now option which confused me a bit. Am I meant to press pay now or sho

olcaptainahabBeginner

Address can't be found

Hi, I’m trying to update my new address, but Koodo doesn’t seem to recognize it. When I enter my address using the automatic address lookup, it seems to find it, but as soon as I click on it the address field just stays greyed out and I can’t proceed

EmzieAdvocate

Plans & Add-ons

Smartwatch setup

So I just got the new galaxy watch 9, during setup it prompted me to go straight to Koodo to get the smart watch plan, which I did, but now im stuck on this page. Doesnt matter if I change or keep the number, this message doesnt go away.

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