Koodo Community

en

/

fr

Shop

Phones Plans Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

103,702 Topics
477,718 Replies
189,870 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

51820

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

468860

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

614450

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

N

NicoleOlanBeginner

Tips, Tricks & Troubleshooting

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

KokorytaConnector

Cannot add a perk, chatbot is useless

I have been a customer for a month, just had my first bill. I have not been able to add any perk to my account. I have tried all the troubleshooting- different browser, incognito modeI can’t talk to a rep because the chatbot is useless and when I try

Kath1Organizer

Pick My Perk not working

I’ve signed up for an additional phone line and its not letting me Pick My Perk. I get an error message when I try.

John123456Beginner

HIIf I turn off data for the Koodo line on my iPhone and have no data roaming package paid for on Koodo can I be assured I will be charged only when actually using voice or text?if I pay for call forwarding are texts also forwarded? The faq says to t

MayeBeginner

For how long is the pre-authorized plan discount offered if I decide to change it?

RussKoodooGuardian

Esim Sales To Current Customers OnlineImplemented

For some time, you have been able to obtain a prepaid eSIM instantly when signing up for a new plan online. Now I see you you can do the same when obtaining a new post paid plan. Yet, existing customers are forced to go a Telus store or a Koodo Kio

2

Hello, In a conversation elsewhere I was wondering if Koodo offered an outage map -- a reply said Koodo doesn’t offer this because it is a third party provider.Interestingly, Primus operates just like Koodo, and they offered this information in the c

2

8002

11 hours ago

N

NikloBeginner

Easy Roam Travel Pass For Continuous Coverage Between PassesUnder Review

Love that Koodo now has the Easy Roam travel passes. However, the customer experience would be greatly improved for those of us that plan to use this feature for back to back months of travelling. Please simply just allow us to purchase our next pass

2

3582

11 hours ago

M

MilkyWayMobile Master

Putting Toggle Switch Button for Roaming in Self Serve AccountUnder Review

Unexpected roaming charges on bills have been a recurring issue and are becoming a constant problem for Koodo customers who live, travel, or work near the U.S. border.Other Canadian carriers, such as Rogers, Freedom, and Fido, have implemented measur

17

cpachConnector

I joined Koodo last week and have tried several times a day to pick a perk. Each time I get the same error asking me to try back in an hour and after that use Koodo assist. I’ve tried Koodo assist and pressed the button to connect to a rep and told t

6511

C

12 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

331 topics

Tips, Tricks & Troubleshooting

926 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1111 topics

Plans & Add-ons

1148 topics

Self Serve

482 topics

Prepaid

349 topics

Other

1049 topics

K

KokorytaConnector

Plans & Add-ons

Cannot add a perk, chatbot is useless

I have been a customer for a month, just had my first bill. I have not been able to add any perk to my account. I have tried all the troubleshooting- different browser, incognito modeI can’t talk to a rep because the chatbot is useless and when I try

Kath1Organizer

Pick My Perk not working

I’ve signed up for an additional phone line and its not letting me Pick My Perk. I get an error message when I try.

John123456Beginner

HIIf I turn off data for the Koodo line on my iPhone and have no data roaming package paid for on Koodo can I be assured I will be charged only when actually using voice or text?if I pay for call forwarding are texts also forwarded? The faq says to t

MayeBeginner

For how long is the pre-authorized plan discount offered if I decide to change it?

cpachConnector

I joined Koodo last week and have tried several times a day to pick a perk. Each time I get the same error asking me to try back in an hour and after that use Koodo assist. I’ve tried Koodo assist and pressed the button to connect to a rep and told t

jocelyn666555Beginner

Billing & Payments

upcoming bill date?

I have internet. Why does it not show the upcoming bill date on my account. I’m a new subscriber and don’t know what payment will come out of my bank acct.

JKysunaConnector

Can't add a perk. Koodo Assist not working

I recently adding a phone to my plan and then I received a notification that my perk has been changed. When I look online and try to add Premium voicemail, the next screen says no perk is added. Koodo Assist is useless, I’ve tried on my phone and on

WoodlandsGalConnector

Other

voice mail

I recently ported my land line over to a cell phone and I cannot figure out how to set up voice mail. I keep getting an error message call failed and cannot make outgoing calls including to voice mail

jessicaBeginner

pre-authorized payment question

Hello, i signed up for pre-authorized payments to get the discount when I upgraded my phone. My bill is due on September 22nd. Does that mean the payment comes out on that date? (Billing cycle ends the 27th). Can I call koodo and arrange a date i wa

Rafiq piraniConnector

Billing & Payments

koodo still deducting money from my bank account

I was with koodo in the past 2 months ago I switched to freedom mobile and today while checking my bank account I saw a transaction where koodo charged $31.48 from my account I guess they charged me last month as well. What should I do ?

658

M

1 day ago