Koodo Community

en

/

fr

Shop

Phones Plans Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

103,815 Topics
478,355 Replies
190,120 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

57170

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

472970

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

617670

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

M

MaddyBBeginner

Self Serve

Account Error When trying to transfer phone number

I am a new Koodo customer and am trying to transfer my phone number to my new Koodo account. I am at the page where I need to enter my previous provider account number. I am under my dads Telus account. I have tried to put his name (as he is the Te

71

Eddie MaranoAdvisor

HiJust received my second billing since signing up for autopay. Discount was applied to my bill for signing up but it seems like the autopay has not been activated as I am being asked to pay the bill amount. Is this normal? Last month I asked and you

11114

1 hour ago

M

MilkyWayMobile Master

Putting Toggle Switch Button for Roaming in Self Serve AccountUnder Review

Unexpected roaming charges on bills have been a recurring issue and are becoming a constant problem for Koodo customers who live, travel, or work near the U.S. border.Other Canadian carriers, such as Rogers, Freedom, and Fido, have implemented measur

18

3223

McKrackerBeginner

Hey all. Been very happy as a Koodo customer for over a year now, but ran into a pair of 1 min roaming charges on the last bill. My home is in a spot where I think there is some overlap with the states (I'm on Southeast Vancouver Island) and I've see

353

JHamesBeginner

Unable to request review of bill charge - website malfunction

I want a charge on my bill reviewed. I have logged in to the self-serve portal, clicked on “review a charge”, entered all of the info, including why I am requesting the review, and then whenever I hit submit, I get the same “unknown error” message. I

1558

Gur BajwaOrganizer

Hi guys i've two lines with koodo since last 7 years and I never had any issue. In April 2026 i upgrade my plan but with less amount as I was used to pay earlier. Now since July i'm having hard time with network as data & calls doesn't work prope

14315

lindsaymfBeginner

Trouble Switching Prepaid to Postpaid

I was trying this morning to switch from a prepaid plan to a post paid one. I received a text message that I was required to respond “YES” to but my phone is SOS and my response cannot send. I can no longer log in and access my prepaid account and wh

201

5 hours ago

R

RRUPOKConnector

Plans & Add-ons

30 Day Global Roaming Add for $125

Hello,I recently added a 30-Day Global Pass to my Koodo account, but I also see “US Easy Roam” listed on my account.Could you please clarify why both are showing? If I travel through the U.S., will the 30-Day Global Pass cover my usage, or could I st

617

D

16 hours ago

T

techlover3300Beginner

5G Prepaid PlansProposed

Koodo should get 5G Prepaid Plans for all phones just like Public Mobile I think it would work Perfectly and customers would like that and also keep 4G prepaid plans too so people have a choice. How come Public Mobile has 5G Prepaid Plans and not Koo

2

542

LullubelleBeginner

How do I transfer an e-sim after losing my phone?

I lost my phone and the online chat-bot tells me to buy a new sim card, but I never had a physical card and the old phone I plan to use allows e-sims too. How do I set this up? I can not find a QR code with my e-sim on it anywhere in self-serve, and

342

O

21 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

333 topics

Tips, Tricks & Troubleshooting

941 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1139 topics

Plans & Add-ons

1173 topics

Self Serve

497 topics

Prepaid

351 topics

Other

1071 topics

M

MaddyBBeginner

Self Serve

Account Error When trying to transfer phone number

I am a new Koodo customer and am trying to transfer my phone number to my new Koodo account. I am at the page where I need to enter my previous provider account number. I am under my dads Telus account. I have tried to put his name (as he is the Te

71

McKrackerBeginner

Hey all. Been very happy as a Koodo customer for over a year now, but ran into a pair of 1 min roaming charges on the last bill. My home is in a spot where I think there is some overlap with the states (I'm on Southeast Vancouver Island) and I've see

353

lindsaymfBeginner

Trouble Switching Prepaid to Postpaid

I was trying this morning to switch from a prepaid plan to a post paid one. I received a text message that I was required to respond “YES” to but my phone is SOS and my response cannot send. I can no longer log in and access my prepaid account and wh

201

5 hours ago

R

RRUPOKConnector

Plans & Add-ons

30 Day Global Roaming Add for $125

Hello,I recently added a 30-Day Global Pass to my Koodo account, but I also see “US Easy Roam” listed on my account.Could you please clarify why both are showing? If I travel through the U.S., will the 30-Day Global Pass cover my usage, or could I st

617

LullubelleBeginner

How do I transfer an e-sim after losing my phone?

I lost my phone and the online chat-bot tells me to buy a new sim card, but I never had a physical card and the old phone I plan to use allows e-sims too. How do I set this up? I can not find a QR code with my e-sim on it anywhere in self-serve, and

342

O

21 hours ago

D

DavesNotHereManBeginner

Plans & Add-ons

New customer. Pick Your Perk not working

Competed transfer yesterday from Fido and service seems to be working fine but In trying to add my free perk (roll over data) and I just get an error message that it can’t add it right now? Any assistance? I’ve cleared cache and data, tried a differe

243

$55 100GB UL Can US Min SFD (5G, P2P)

With this plan, there is a charge on my bill for 3 days of roaming - Easyroam @ $16 per day. This site in the help pages shows that there should be zero charge for that. The billing link to “ask us to review a charge” is broken and does nothing.Wha

806

2 days ago

W

wlomazziConnector

Billing & Payments

Pre-authorized payment removed twice without authorization

On September 17, 2026, I received an email stating that pre-authorized payment was removed from my account. I did not request this change and did not authorize its removal.My automatic payment was processed normally on September 14, 2026, just days b

32930

2 days ago

P

PetbojBeginner

Purchases & Returns

SIM CARD NOT RECEIVED

SIM card sent on september 11th not received yet. Billing cycle started on sept.16th.Trying to cancel the account. Refused because wrong PIN . Not asked me to create at opening. Not possible to changed because no SIM card for text identification. Nei

385

2 days ago

C

CapitalBRockstar

Self Serve

2FA for postpaid customers?

Does anyone have more details on 2FA? Should we all be getting a message about how to implement this?I can log in like I use to with only my email and password. When I go to my profile I see nothing about Two factor authentication and how to set it u

593

2 days ago