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Welcome to the Koodo Community

103,553 Topics
477,027 Replies
189,601 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|5 months ago

46660

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

465140

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

611310

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

T

TimAOrganizer

Purchases & Returns

Getting phone shipped to a different address than my home/billing address?

I’m away from home for a month and my Pixel 4a just burned out and is dead. I want to pick a new phone in my deals and have it shipped to my vacation address. I got through the process until the end, but can’t add a different shipping address? What t

crunchyroll activation link

Hello. I purchased Crunchyroll Mega Fan subscription. I received the emails for the receipt and the activation link. Every time I try to click the hyperlink, it takes me to my subscriptions but I don’t see the crunchyroll activation part.. I only hav

KOLBeginner

busuu fraud charge monthly

Hi, I noticed I got charged extra $15 per month for three months. And found out it's charged by a third party "Busuu". And just read some previous conversation in Koodo community about the fraud that happened to some Koodo customers in the last cou

GageBeginner

I never left canada. I live on the border of the USA a 5 min drive. Now that I have gotten my young son his own cell & put him on my plan we both are getting charged this fee. Help us fix this! This is the second easy roam charge I have gotten th

JCameronBeginner

do they have 30-day Easy Roam Travel Pass for Mexico

do they have 30-day Easy Roam Travel Pass for Mexico?

hvc4225Beginner

Need help switching newly activated Prepaid line to Postpaid while outside Canada

Dear Koodo Team,I just purchased and activated a Koodo Prepaid eSIM, but after activation I learned that Koodo Prepaid service is not available outside Canada and the U.S. I am currently outside Canada, so the line shows No Service and I cannot recei

GoingtolosemymindBeginner

Tips, Tricks & Troubleshooting

esim port

I am waiting to port my esim over in an insanely frustrating cusrtomer service experience, at which point I will promptly be dropping Koodo. The 2 hour wait times and non-live chat is a disgrace.

Neil MathesonBeginner

Billing & Payments

Cancelling an unused phone line

We have somehow ended up with 5 phone lines for 4 people on the plan. How do we cancel the unneeded one?

MissbatgurlBeginner

how can i fix my name

When I got off my moms account and made my.own a very long time ago now the agent who helped me incorrectly spelled me name. My name is "Zoo" and the agent spelled it "zedoew" and I dont get why. It cant change it online and the agent who just helped

Timothy101Connector

Failed migration from prepaid to postpaid plan

Hello, Im currently a prepaid customer who has travelled internationally for vacation. I wanted to buy the Easy Roam® International add on but i cant since i’m prepaid. So i attempted to move to a post paid plan through the self serve migration tool

868

T

11 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

343 topics

Tips, Tricks & Troubleshooting

935 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1145 topics

Plans & Add-ons

1164 topics

Self Serve

497 topics

Prepaid

360 topics

Other

1068 topics

A

aprildelara

Other

crunchyroll activation link

Hello. I purchased Crunchyroll Mega Fan subscription. I received the emails for the receipt and the activation link. Every time I try to click the hyperlink, it takes me to my subscriptions but I don’t see the crunchyroll activation part.. I only hav

KOLBeginner

busuu fraud charge monthly

Hi, I noticed I got charged extra $15 per month for three months. And found out it's charged by a third party "Busuu". And just read some previous conversation in Koodo community about the fraud that happened to some Koodo customers in the last cou

GageBeginner

I never left canada. I live on the border of the USA a 5 min drive. Now that I have gotten my young son his own cell & put him on my plan we both are getting charged this fee. Help us fix this! This is the second easy roam charge I have gotten th

JCameronBeginner

do they have 30-day Easy Roam Travel Pass for Mexico

do they have 30-day Easy Roam Travel Pass for Mexico?

hvc4225Beginner

Need help switching newly activated Prepaid line to Postpaid while outside Canada

Dear Koodo Team,I just purchased and activated a Koodo Prepaid eSIM, but after activation I learned that Koodo Prepaid service is not available outside Canada and the U.S. I am currently outside Canada, so the line shows No Service and I cannot recei

MissbatgurlBeginner

how can i fix my name

When I got off my moms account and made my.own a very long time ago now the agent who helped me incorrectly spelled me name. My name is "Zoo" and the agent spelled it "zedoew" and I dont get why. It cant change it online and the agent who just helped

anhbananaConnector

Changed prepaid phone number, however, phone number is not activated

I changed my prepaid phone number today to a new number (still prepaid). Restarted my iPhone immediately after updating my number. It’s been a couple hours and my new number is still not activated. I’ve tried restarting several times, even left it of

KansissyBeginner

Tips, Tricks & Troubleshooting

Praise

My phone was activated under my friend’s name. At around 2:30 pm on Sunday (August 09, 2026) I went to the Koodo store in White Oaks Mall in London Ontario, to try to transfer the ownership from his name to mine. The first try was an absolute time wa

idastracBeginner

Dispute roaming charges

I got a roaming charge for EasyRoam on m phone number 604 *****86 .It is for US roaming on August 2, 2026. We never left Canada. On that day, we were travelling in Northern Ontario between Wawa and Salt Ste Marie where connectivity was limited so we

chilcoAdvocate

360 day prepaid renewal using auto top up

My 360 day prepaid plan expires September 17. If I enable automatic top up with a registered credit card, would it be renewed automatically and charged to my card? Or, do I have to top up by manually adding funds to the account? I see that automatic

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