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103,833 Topics
478,451 Replies
190,158 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

57730

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

473230

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

617980

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

P

pankajbcBeginner

Other

Rogers-to-Koodo transfer cancelled after accidentally deleting Rogers eSIM

My Rogers-to-Koodo transfer was cancelled after I accidentally deleted my Rogers eSIM. Rogers has agreed to manually approve the transfer once Koodo sends a new request.I can’t reach a Koodo agent, and a callback won’t work because calls to my number

91

P

16 minutes ago

B

Brian198214052Beginner

Self Serve

Transfer from Public Mobile to Koodo

I started the process of transferring to Koodo post paid from Public Mobile, through my Public Mobile self serve account. After entering my phone’s 32 digit EID, it asked me to confirm that I approve a credit check, which I did. While it was proces

205

18 minutes ago

S

Sharon SchalerCoach

Other

KOODO WIFI CALLING MSG 'UNABLE TO CONNECT AT THIS TIME'

I HAVE BEEN USING KOODO WIFI CALLING SINCE MAY 21ST, NOW TODAY…. MY WIFI CALLING IS SAYING ‘ UNABLE TO ACTIVATE WIFI CALLING PLEASE TRY AGAIN LATER, WHAT IS HAPPENING???TALSO THREE DAYS AGO I RECEIVED AN EMAIL SAYING MY PREAUTHORIZED PYMT HAD BEEN

245

KennyN65Beginner

Activated new plan today.

I activated a new plan today. I still haven't received an Esim notification or QR code.

82

mautacusBeginner

Got an email "Cancelled service and your next bill" when I never cancelled

I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.Just now I got an email with subject: Cancelled service and your next billThe email says: We’re sorry to

20

M

1 hour ago

A

ALISYEDBeginner

Tips, Tricks & Troubleshooting

Samsung A5 (2017) PUK Code

Hello Support,I am from Pakistan , I have an old Samsung A5 (2017) that was originally purchased through KODO CANADA network. I recently purchased this phone as a used device in Pakistan.The phone is currently hard-locked and is asking for PUK code w

232

1 hour ago

A

aeltahir_mtlAdvisor

Plans & Add-ons

Easy Roam stopped working

Hi Guys,I am overseas and my Easy Roam stopped working so I added it back to my services but when I try to do a call it’s still gives me the local’s operator your phone is temporary out of service. How to enable the roaming service back fully?Thanks

4811

BDMBeginner

48 hours after getting a new phone set up with koodo, and having my old phone number brought to this provider.I'm out twelve thousand dollars and two non working phones along with my physical SIM card for my old phone who'd been taken out of it and w

434

2 hours ago

D

DraxiumBeginner

Other

Customer service gets a zero out of 10

So my phone cannot connect to LTE, which makes it a brick. when I call the customer service number it directs that ALL service requests have to go through “Koodo Assist” great news Koodo I can’t access that when my phone doesn't have LTE and I don’t

336

Phil HartleyBeginner

roaming notification even though i did not leave Canada

I am in Canada and have always been in Canada. I keep getting roaming notification emails and cannot address the issue thru the Bot. The method of turning off the roaming possibility that the Bot suggests (manually select Koodo as the cellular netw

192

D

4 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

333 topics

Tips, Tricks & Troubleshooting

942 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1140 topics

Plans & Add-ons

1178 topics

Self Serve

499 topics

Prepaid

352 topics

Other

1079 topics

P

pankajbcBeginner

Other

Rogers-to-Koodo transfer cancelled after accidentally deleting Rogers eSIM

My Rogers-to-Koodo transfer was cancelled after I accidentally deleted my Rogers eSIM. Rogers has agreed to manually approve the transfer once Koodo sends a new request.I can’t reach a Koodo agent, and a callback won’t work because calls to my number

91

P

16 minutes ago

B

Brian198214052Beginner

Self Serve

Transfer from Public Mobile to Koodo

I started the process of transferring to Koodo post paid from Public Mobile, through my Public Mobile self serve account. After entering my phone’s 32 digit EID, it asked me to confirm that I approve a credit check, which I did. While it was proces

205

18 minutes ago

S

Sharon SchalerCoach

Other

KOODO WIFI CALLING MSG 'UNABLE TO CONNECT AT THIS TIME'

I HAVE BEEN USING KOODO WIFI CALLING SINCE MAY 21ST, NOW TODAY…. MY WIFI CALLING IS SAYING ‘ UNABLE TO ACTIVATE WIFI CALLING PLEASE TRY AGAIN LATER, WHAT IS HAPPENING???TALSO THREE DAYS AGO I RECEIVED AN EMAIL SAYING MY PREAUTHORIZED PYMT HAD BEEN

245

KennyN65Beginner

Activated new plan today.

I activated a new plan today. I still haven't received an Esim notification or QR code.

82

mautacusBeginner

Got an email "Cancelled service and your next bill" when I never cancelled

I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.Just now I got an email with subject: Cancelled service and your next billThe email says: We’re sorry to

20

M

1 hour ago

A

ALISYEDBeginner

Tips, Tricks & Troubleshooting

Samsung A5 (2017) PUK Code

Hello Support,I am from Pakistan , I have an old Samsung A5 (2017) that was originally purchased through KODO CANADA network. I recently purchased this phone as a used device in Pakistan.The phone is currently hard-locked and is asking for PUK code w

232

1 hour ago

A

aeltahir_mtlAdvisor

Plans & Add-ons

Easy Roam stopped working

Hi Guys,I am overseas and my Easy Roam stopped working so I added it back to my services but when I try to do a call it’s still gives me the local’s operator your phone is temporary out of service. How to enable the roaming service back fully?Thanks

4811

2 hours ago

P

Phil HartleyBeginner

Other

roaming notification even though i did not leave Canada

I am in Canada and have always been in Canada. I keep getting roaming notification emails and cannot address the issue thru the Bot. The method of turning off the roaming possibility that the Bot suggests (manually select Koodo as the cellular netw

192

ml82Beginner

cannot change free perk

Hello,I tried to change the free perk for number ending in ******6103 from rollover data to 3-day US roaming through self-service. However, the change doesn't seem to have gone through, as I haven't received a confirmation email or seen any updates t

325

BJD31Beginner

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tool

281

O

1 day ago