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103,872 Topics
478,691 Replies
190,243 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

59580

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

474370

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

619220

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

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4 Articles

Recently Active
Categories
Help others

R

RobinmamRockstar

Tips, Tricks & Troubleshooting

mystery calls from US states

Almost every day I get incoming calls (which I never answer) that display the name of a US state on the screen (California, Missouri, Wyoming, etc.).I’ve never told anyone, except my partner, what my number is, and I haven’t visited the United States

91

VanislandOrganizer

Hello, my daughter’s phone has roaming charges for $16.00. This was while we were traveling to Sooke together. As soon as the notice came up that roaming charges could apply she put it on airplane mode and still charges were applied. We have not been

294

JungeunBeginner

Hi, I’ve purchased the 1GB data add-on five times in total. However, I think the last purchase may have gone through twice by mistake.My internet connection wasn’t working properly, so I tried several times, and I think two 1GB add-ons were purchased

333

4 hours ago

V

V.EdwardsBeginner

Other

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

122351

Saman ChBeginner

Hi, My previous balance was 108$ and I did pay it last day,now I got new bill and the total was 165.22 $ !!!!What is the problem exactly ?

935

StarmanKAdvisor

Hi Koodo,I wasn’t expecting Koodo to charge my bank on 16th because bill was displaying 23rd as due date. Koodo’s automated system tried to charge my bank when I didn’t have anything there. I paid the bill on the 19th but Koodo is now trying to charg

9410

Slam58Rockstar

Can anyone tell me if this phone is going to be comply to koodo standards in the future (march 1st)?

654

lindsaymfBeginner

Trouble Switching Prepaid to Postpaid

I was trying this morning to switch from a prepaid plan to a post paid one. I received a text message that I was required to respond “YES” to but my phone is SOS and my response cannot send. I can no longer log in and access my prepaid account and wh

543

1 day ago

O

Octo34Beginner

Self Serve

Upcoming service disruption Oct 3-4

Got this popup in self serveIs there any more info about this disruption? Will logging in to self serve be unavailable?Actual phone/data service unavailable? Thanks

412

1 day ago

S

Slam58Rockstar

Billing & Payments

Switch from public mobile to koodo. Price!

Every time I opened my public mobile app it asked me if I wanted to switch to koodo. There was an offer (regular 50 dollars) 40 dollars for 150 gb of data per month. But when I signed up suddenly it was 50 bucks. How do I get the 40 dollar deal that

414

S

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

916 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1079 topics

Plans & Add-ons

1122 topics

Self Serve

478 topics

Prepaid

343 topics

Other

1036 topics

R

RobinmamRockstar

Tips, Tricks & Troubleshooting

mystery calls from US states

Almost every day I get incoming calls (which I never answer) that display the name of a US state on the screen (California, Missouri, Wyoming, etc.).I’ve never told anyone, except my partner, what my number is, and I haven’t visited the United States

91

VanislandOrganizer

Hello, my daughter’s phone has roaming charges for $16.00. This was while we were traveling to Sooke together. As soon as the notice came up that roaming charges could apply she put it on airplane mode and still charges were applied. We have not been

294

JungeunBeginner

Hi, I’ve purchased the 1GB data add-on five times in total. However, I think the last purchase may have gone through twice by mistake.My internet connection wasn’t working properly, so I tried several times, and I think two 1GB add-ons were purchased

333

Saman ChBeginner

Hi, My previous balance was 108$ and I did pay it last day,now I got new bill and the total was 165.22 $ !!!!What is the problem exactly ?

935

Slam58Rockstar

Can anyone tell me if this phone is going to be comply to koodo standards in the future (march 1st)?

654

Octo34Beginner

Upcoming service disruption Oct 3-4

Got this popup in self serveIs there any more info about this disruption? Will logging in to self serve be unavailable?Actual phone/data service unavailable? Thanks

412

Bch2000Beginner

I have a plan that is 40$+tax /month and for some reason I just got changed 66$+tax what is that about?? I have 150gb of data and no chance in heck I went through it as well as calling and text included. Kinda shady

251

1 day ago

I

Iceyunicorn66Beginner

Billing & Payments

Pre-authorized Payment

Hey I have a question what will happen if a pre-authorized payment has come out of the pre-authorized account but there isn’t any account does have sufficient funds. My bill shows it’s been paid but my preauthorized payment but there wasn’t any funds

573

M

1 day ago

R

RagibchowdhuryBeginner

Plans & Add-ons

Easy Roam vs Asia14 Travel Pass

Hello,I just landed in Japan and before I travelled I purchased an Asia14 travel pass, and my Koodo account (Selfserve) reflects/confirmed that my travel pass is purchased. however when I landed and turned on cellular roaming, I only got a text that

413

2 days ago

T

Tim JConnector

Self Serve

No eSIM after transferring number

I recently moved to Koodo from Bell, and transferred my number over. However, I never got a QR code or prompt or anything to put my Koodo eSIM on my phone.I saw this post where the person was suggested to go through the eSim recovery process in Self

959