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Welcome to the Koodo Community

103,357 Topics
476,116 Replies
189,196 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|4 months ago

39170

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

459390

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

607170

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

A

AltagalBeginner

Plans & Add-ons

Cancelling or re-setting dates for Europe travel pass

I purchased a 30-day Europe travel pass on July 9 for a trip that starts Aug 22. Admittedly I jumped the gun a bit and probably should have waited until closer to the date I leave. When I check my account, it says that the travel plan expires Aug 2

IrinacopBeginner

Block third party to maje charges on my Kodoo bill

Please block the ability on my Koodo phone number ***-550-**** to make third party app purchases that are charged on my Koodo bill, Please let me know.

RonnerBeginner

Have a landline and am using the ZTE wireless device. 3g is going away (Being charged an extra $5 a month now) however we still require our landline. Is there an upgrade for this device?

KonroidBeginner

false roaming charges

Please remove the roaming charges from my account. I never left Canada and work on a border town. Thank you

KonroidBeginner

Hello can you please have the improper charges removed from my bill. I never left the country and work in Niagara Falls. Please remove the roaming and minutes charges from my bill :)

BayleighConnector

I have been charged 5 days of roaming when I havent left the country at all. How do I get this changed?

MaryBBeginner

I desperately need a call back asap. When I spoke to an agent, they told me one thing and now that I have travelled internationally, I am getting text messages that say the opposite. I need a call back asap and the Assist will not allow me to get on

poutine4everBeginner

Data not rolling over to next month

Hey guys, I’m an old Koodo Customer, never had to come here too often. I just bought a refurbished phone from Koodo, and with the new plan I have rollover data to next month. (Previously, I had this perk with my other phone too)I’ve been in my Contro

RuhamaBeginner

Account Cancellation and wrongful charges

I moved from Koodo to a different telco on June 5. I assumed that since I've moved telcos I'm no longer using Koodo services therefore there is no need to call and cancel as my account would be cancelled automatically. However, I’ve been sent a bil

LogannConnector

user locked. please fix my problem, ive changed my password twice.

Self explanatory. I messed up my password too many times and now I’m “user locked” dispite changing my password TWICE I just want to use my top up voucher that I bought to redeem. I am beyond annoyed. I don’t have another email and I don’t want to wa

1147

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

333 topics

Tips, Tricks & Troubleshooting

911 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1098 topics

Plans & Add-ons

1126 topics

Self Serve

478 topics

Prepaid

352 topics

Other

1033 topics

A

AltagalBeginner

Plans & Add-ons

Cancelling or re-setting dates for Europe travel pass

I purchased a 30-day Europe travel pass on July 9 for a trip that starts Aug 22. Admittedly I jumped the gun a bit and probably should have waited until closer to the date I leave. When I check my account, it says that the travel plan expires Aug 2

IrinacopBeginner

Block third party to maje charges on my Kodoo bill

Please block the ability on my Koodo phone number ***-550-**** to make third party app purchases that are charged on my Koodo bill, Please let me know.

RonnerBeginner

Have a landline and am using the ZTE wireless device. 3g is going away (Being charged an extra $5 a month now) however we still require our landline. Is there an upgrade for this device?

KonroidBeginner

false roaming charges

Please remove the roaming charges from my account. I never left Canada and work on a border town. Thank you

KonroidBeginner

Hello can you please have the improper charges removed from my bill. I never left the country and work in Niagara Falls. Please remove the roaming and minutes charges from my bill :)

BayleighConnector

I have been charged 5 days of roaming when I havent left the country at all. How do I get this changed?

MaryBBeginner

I desperately need a call back asap. When I spoke to an agent, they told me one thing and now that I have travelled internationally, I am getting text messages that say the opposite. I need a call back asap and the Assist will not allow me to get on

poutine4everBeginner

Data not rolling over to next month

Hey guys, I’m an old Koodo Customer, never had to come here too often. I just bought a refurbished phone from Koodo, and with the new plan I have rollover data to next month. (Previously, I had this perk with my other phone too)I’ve been in my Contro

RuhamaBeginner

Account Cancellation and wrongful charges

I moved from Koodo to a different telco on June 5. I assumed that since I've moved telcos I'm no longer using Koodo services therefore there is no need to call and cancel as my account would be cancelled automatically. However, I’ve been sent a bil

LogannConnector

user locked. please fix my problem, ive changed my password twice.

Self explanatory. I messed up my password too many times and now I’m “user locked” dispite changing my password TWICE I just want to use my top up voucher that I bought to redeem. I am beyond annoyed. I don’t have another email and I don’t want to wa

1147

1 day ago