Welcome to the Koodo Community

Easy Roam and eSIM

Travelling to Mexico. If I use the easy roam add-on do I need an eSIM card? Is one better than the other?

71

1 hour ago

H

HobbesOrganizer

account perks not working

I have tried three times thru koodo customer service to fix my account perks. When I attempt to change it from roll over date to us roaming I keep getting the error. I have gone thru customer service 3 times and each time they verify that even they c

707

4 hours ago

R

rbkbalilaBeginner

asked in Self Serve

Managing Perks Not Working

I’ve been trying to change my free Perk to Unlimited Long Distance for the last 2 months (since October) through Self Serve and keep getting an error saying to try again in an hour.Back in October after engaging Koodo live support agents I was told t

61

K

KitchenAlchemyBeginner

Can't send or receiv sms pics via MMS. Software update done, data connect on iphone 17.

using iphone 17, software updated, data connectioin good, can’t send pics from sms via MMS. imessage is on. Husbans iphone has same issue. Anyone know of a solution..thx

61

talistoBeginner

New BYOD plan with eSIM - "Order is in progress", for many hours?

I signed up for a new account with a BYOD plan, with an eSIM. The plans page says “activate your eSIM within minutes”, I expected my account would be activated immediately and that I could initiate porting over my number. My credit card has been ch

392

16 hours ago

Z

zoffixBeginner

Please deactivate my voicemail

Hi I found an ancient thread saying a rep can remove voicemail on my account (the extended absence instructions don’t work). I’d like to do the same. Would you please remove voicemail from my account? I understand re-enabling would require contacting

495

highrunOrganizer

WiFi Calling activation

Hello,Please help to active WiFi Calling on 4 lines in my account. Thanks.

7212

22 hours ago

M

Monika666Beginner

Last Bills

Hello When I cancel my plan Koodo decide to charged me fees for cancellation without explanation from where this fees coming. Last time when I talk with a agent he told me my account have zero balance and the other phone have 46$ that will be cancel

211

posted in Tips, Tricks & Troubleshooting

L

Leigh-ann Johnson StockillBeginner

brand new phone no longer charging

I recently purchased it through the Galaxy s26 plus only had a few weeks and the charger in the phone will not work I tried several different charging cables my wife got the same phone at the same time cost us a fortune and the charger does not work

191

P

Penny PotterRockstar

When does my plan change?

I got a great deal two years ago on Black Friday.I can’t remember if this was a deal for 24 months as many are or if it will carry on at the price I have now.Is there a way to find out if its ongoing or has an end date? Thank you.

282

P

Show more activity

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

946 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1124 topics

Plans & Add-ons

1158 topics

Self Serve

509 topics

Prepaid

350 topics

Other

1076 topics

RBartinHalifaxBeginner

Easy Roam and eSIM

Travelling to Mexico. If I use the easy roam add-on do I need an eSIM card? Is one better than the other?

71

1 hour ago

H

HobbesOrganizer

account perks not working

I have tried three times thru koodo customer service to fix my account perks. When I attempt to change it from roll over date to us roaming I keep getting the error. I have gone thru customer service 3 times and each time they verify that even they c

707

4 hours ago

R

rbkbalilaBeginner

asked in Self Serve

Managing Perks Not Working

I’ve been trying to change my free Perk to Unlimited Long Distance for the last 2 months (since October) through Self Serve and keep getting an error saying to try again in an hour.Back in October after engaging Koodo live support agents I was told t

61

K

KitchenAlchemyBeginner

Can't send or receiv sms pics via MMS. Software update done, data connect on iphone 17.

using iphone 17, software updated, data connectioin good, can’t send pics from sms via MMS. imessage is on. Husbans iphone has same issue. Anyone know of a solution..thx

61

talistoBeginner

New BYOD plan with eSIM - "Order is in progress", for many hours?

I signed up for a new account with a BYOD plan, with an eSIM. The plans page says “activate your eSIM within minutes”, I expected my account would be activated immediately and that I could initiate porting over my number. My credit card has been ch

392

16 hours ago

Z

zoffixBeginner

Please deactivate my voicemail

Hi I found an ancient thread saying a rep can remove voicemail on my account (the extended absence instructions don’t work). I’d like to do the same. Would you please remove voicemail from my account? I understand re-enabling would require contacting

495

highrunOrganizer

WiFi Calling activation

Hello,Please help to active WiFi Calling on 4 lines in my account. Thanks.

7212

22 hours ago

M

Monika666Beginner

Last Bills

Hello When I cancel my plan Koodo decide to charged me fees for cancellation without explanation from where this fees coming. Last time when I talk with a agent he told me my account have zero balance and the other phone have 46$ that will be cancel

211

P

Penny PotterRockstar

When does my plan change?

I got a great deal two years ago on Black Friday.I can’t remember if this was a deal for 24 months as many are or if it will carry on at the price I have now.Is there a way to find out if its ongoing or has an end date? Thank you.

282

JASZBeginner

My service is on seasonal hold so i cannot receive any SMS or CALLS on it , now suddenly i see 2FA while login in. how do i set the 2FA , my service is on seasonal hold. i cannot pay my bill.if i cannot receive any call or sms on my number ,how am i

241

O