Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

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Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

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Robert1984Beginner

asked in Purchases & Returns

modem and router return email

I have successfully cancelled home Internet. Unfortunately haven't received a email with instructions for modem and router return. Any help would be greatly appreciated. Thanks.

10

R

5 minutes ago

K

KennerBeginner

Stop family members from calling the USAProposed

Add the USA to the list of international calls when I turn off international calling. I want to stop people on my phone plan from calling to the USA. (kids, seniors) It’s as simple as that.

1

101

1 hour ago

Z

zoffixBeginner

asked in Tips, Tricks & Troubleshooting

Please deactivate my voicemail

Hi I found an ancient thread saying a rep can remove voicemail on my account (the extended absence instructions don’t work). I’d like to do the same. Would you please remove voicemail from my account? I understand re-enabling would require contacting

172

13 hours ago

H

HobbesOrganizer

asked in Plans & Add-ons

account perks not working

I have tried three times thru koodo customer service to fix my account perks. When I attempt to change it from roll over date to us roaming I keep getting the error. I have gone thru customer service 3 times and each time they verify that even they c

334

13 hours ago

G

Gilles TurgeonBeginner

asked in Other

Is it possible to speak to someone ?

Since this afternoon (november 6) the network is very weak. I must go near a window, preferably open, if I have some hope of call someone. I try to discuss with the “assistant”, but with no result. How can I said to Koodo/Telus that their service i

284

G

13 hours ago

U

UrvaBeginner

asked in Billing & Payments

Incorrect Roaming charges

Hello, I have incorrect roaming charges on my October bill for the date of Oct 3 and I live near the border but was in Canada. The bill was already paid by automatic pay. Could you please adjust the bill and provide a credit for the coming month?than

121

D

18 hours ago

V

VladimirNikolicConnector

asked in Self Serve

cant login 2 factor

Can't login two factor because service phone not active can't get code

386

20 hours ago

F

FrankmtlBeginner

asked in Plans & Add-ons

Choosing Koodo Prepaid but wont accept Credit card format

So I tried activating the $159/year prepaid plan for my mom who is with Telus prepaid. Unfortunately it will not accept any of the my credit cards including hers as it wants the 16 digit number to have no spaces. Attempting to erase spaces screws up

394

F

21 hours ago

I

idougtechBeginner

asked in Tips, Tricks & Troubleshooting

Koodo voicemail not connecting

My wife and I have our own cell phone, both on a Koodo plan. When either one of us tries to access voice mail by dialing our own numbers, the call drops, and says not connected. Voicemail does not pickup when either numbered is called, therefore me

1243

JeetsraBeginner

Hello TeamI am not receiving the esim notification after going through the esim recovery process.Please help. RegardsRattanjeet

302

D

1 day ago

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R

Robert1984Beginner

asked in Purchases & Returns

modem and router return email

I have successfully cancelled home Internet. Unfortunately haven't received a email with instructions for modem and router return. Any help would be greatly appreciated. Thanks.

10

R

5 minutes ago

Z

zoffixBeginner

asked in Tips, Tricks & Troubleshooting

Please deactivate my voicemail

Hi I found an ancient thread saying a rep can remove voicemail on my account (the extended absence instructions don’t work). I’d like to do the same. Would you please remove voicemail from my account? I understand re-enabling would require contacting

172

13 hours ago

H

HobbesOrganizer

asked in Plans & Add-ons

account perks not working

I have tried three times thru koodo customer service to fix my account perks. When I attempt to change it from roll over date to us roaming I keep getting the error. I have gone thru customer service 3 times and each time they verify that even they c

334

13 hours ago

G

Gilles TurgeonBeginner

asked in Other

Is it possible to speak to someone ?

Since this afternoon (november 6) the network is very weak. I must go near a window, preferably open, if I have some hope of call someone. I try to discuss with the “assistant”, but with no result. How can I said to Koodo/Telus that their service i

284

G

13 hours ago

U

UrvaBeginner

asked in Billing & Payments

Incorrect Roaming charges

Hello, I have incorrect roaming charges on my October bill for the date of Oct 3 and I live near the border but was in Canada. The bill was already paid by automatic pay. Could you please adjust the bill and provide a credit for the coming month?than

121

D

18 hours ago

V

VladimirNikolicConnector

asked in Self Serve

cant login 2 factor

Can't login two factor because service phone not active can't get code

386

20 hours ago

F

FrankmtlBeginner

asked in Plans & Add-ons

Choosing Koodo Prepaid but wont accept Credit card format

So I tried activating the $159/year prepaid plan for my mom who is with Telus prepaid. Unfortunately it will not accept any of the my credit cards including hers as it wants the 16 digit number to have no spaces. Attempting to erase spaces screws up

394

F

21 hours ago

I

idougtechBeginner

asked in Tips, Tricks & Troubleshooting

Koodo voicemail not connecting

My wife and I have our own cell phone, both on a Koodo plan. When either one of us tries to access voice mail by dialing our own numbers, the call drops, and says not connected. Voicemail does not pickup when either numbered is called, therefore me

1243

JeetsraBeginner

Hello TeamI am not receiving the esim notification after going through the esim recovery process.Please help. RegardsRattanjeet

302

D

1 day ago

K

kmacsourisAmbassador

asked in Plans & Add-ons

Plan changed and unable to add data rollover perk

I have a family plan. My son decided to upgrade his phone and data plan. The upgrade and plan change, these went through fine. He wants to keep the data rollover as his perk. I am unable to add it back to his line. I deselect and reselect, click appl

413

K

1 day ago

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