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Welcome to the Koodo Community

102,917 Topics
473,888 Replies
188,069 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

23440

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

445580

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

597300

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

13 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

S

Ssani4Beginner

Billing & Payments

Unexpected Easy Roam charges while roaming was turned off

Hi, I’m currently travelling in Australia and have noticed $144 in Easy Roam charges on my account. I had data roaming turned off and did not intentionally use roaming services.I believe the charges may have been triggered unintentionally through bac

Kay777Beginner

Can't create my self service account abroad.

Currently I’m in France, however I forgot to switch to a monthly plan for international text and calling. Unfortunately I didn’t make a self service account before leaving Canada so when I attempt to create an account the verification text sent to m

Andy 36Beginner

Want to set up a prepaid Koodo phone from outside Canada?

The reasons to activate a prepaid phone account from outside Canada are: To give to someone who will be in Canada sometime in the future, or if an inconvenient need arises to switch providers. A prepaid account is more economical and the preferred ch

toridelormeBeginner

Help with switching from pre-paid to post-paid

I was a pre-paid customer and switched to post-paid this morning. My SIM card doesnt work and my phone has been disconnected all day. I turned it off, took the Sim card out, restarted the phone multiple times today. I wasnt told I'd need a new SIM ca

kiellgBeginner

Seasonal Hold keeps loading

I tried to do a seasonal hold since i’m not in canada for a while. But when i clicked it, it just showed a page that keeps loading and I can’t proceed to the next step. Please Help!

mklazultBeginner

New Koodo Sim Plan; Calling Support to Terminate Plane and Switch to a different Provider

Hoping to get support/answer from Koodo on here. Hello, I am a newcomer in Canada and just recently (April 30) opened a BYOD line with Koodo. They will be charging me a 40$ activation fee on my upcoming (first) bill. However, I received an offer toda

IlluministBeginner

Busuu fraud subscription charges

How do I get these fraudulent charges removed?

mostafa.elhoushiBeginner

Tips, Tricks & Troubleshooting

Logging to Telus Connect App for Parental control

I am with Koodo but my Internt provider is Telus.Koodo does not seem to have a parental control app, but Telus does enable parental control via its Telus Connect mobile app.However, in order to login to the Telus Connect mobile app, I need a Telus ac

171

11 hours ago

Andy36Connector

Billing & Payments

best time to port out number

I’m a postpaid customer. My last bill was for April 11 to May 12 and was paid by Auto-pay on April 28 for the $10 discount. When should I port my postpaid number to my new prepaid Koodo account to prevent any further billing related to the old month

AKLConnector

Tips, Tricks & Troubleshooting

30 day Europe travel pass

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also read

10112

D

11 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

341 topics

Tips, Tricks & Troubleshooting

918 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1188 topics

Plans & Add-ons

1187 topics

Self Serve

502 topics

Prepaid

349 topics

Other

1055 topics

Kay777Beginner

Self Serve

Can't create my self service account abroad.

Currently I’m in France, however I forgot to switch to a monthly plan for international text and calling. Unfortunately I didn’t make a self service account before leaving Canada so when I attempt to create an account the verification text sent to m

toridelormeBeginner

Help with switching from pre-paid to post-paid

I was a pre-paid customer and switched to post-paid this morning. My SIM card doesnt work and my phone has been disconnected all day. I turned it off, took the Sim card out, restarted the phone multiple times today. I wasnt told I'd need a new SIM ca

kiellgBeginner

Seasonal Hold keeps loading

I tried to do a seasonal hold since i’m not in canada for a while. But when i clicked it, it just showed a page that keeps loading and I can’t proceed to the next step. Please Help!

mklazultBeginner

New Koodo Sim Plan; Calling Support to Terminate Plane and Switch to a different Provider

Hoping to get support/answer from Koodo on here. Hello, I am a newcomer in Canada and just recently (April 30) opened a BYOD line with Koodo. They will be charging me a 40$ activation fee on my upcoming (first) bill. However, I received an offer toda

101

7 hours ago

M

mostafa.elhoushiBeginner

Tips, Tricks & Troubleshooting

Logging to Telus Connect App for Parental control

I am with Koodo but my Internt provider is Telus.Koodo does not seem to have a parental control app, but Telus does enable parental control via its Telus Connect mobile app.However, in order to login to the Telus Connect mobile app, I need a Telus ac

171

11 hours ago

Andy36Connector

Billing & Payments

best time to port out number

I’m a postpaid customer. My last bill was for April 11 to May 12 and was paid by Auto-pay on April 28 for the $10 discount. When should I port my postpaid number to my new prepaid Koodo account to prevent any further billing related to the old month

AKLConnector

Tips, Tricks & Troubleshooting

30 day Europe travel pass

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also read

Customer1987Beginner

Wrong phone was delivered, no updates or accountability

I was shipped a Google Pixel when I ordered a refurbished iPhone 14.. We went to a store the same day when we realized it wasn’t the right phone, the store told us we had to call customer service and wouldn’t help us, then after 2 hours on the phone

kcsunshineOrganizer

Koodo just changed my plan

A few months ago Koodo added 5 bucks to my 3 phones.Now they changed one of my plans and added another 6 bucks without asking.I cannot change the plan for another month as they just did and theres a wait period to do it again. Thats not right.

DoubleCHConnector

Changed to new plan plus new perk but old perk stays

I have just changed my current Koodo plan to a different one and also changed perk from premium voicemail to 3-day roam INTL. I can see the plan has been changed but my perk stays as premium voicemail. There was never message suggesting whether the p

483

D

15 hours ago