Welcome to the Koodo Community

upgrade to VoLTE

i recently received a text about upgrading my Samsung A50/S4 to VoLTE with links to check compatibility and instructions in settings to change toggle .I did change when I saw LTE so assume it's fine but have until March 2027 or need new hardware. can

133

O

2 minutes ago

K

KaiserbambamBeginner

eSIM shows old temporary number and SMS problems

My Samsung S23 eSIM still shows an old temporary Koodo number instead of my current number.I’m getting false “message not sent” errors in both Samsung Messages and Google Messages. Some messages are received anyway. I’ve also had duplicate messages a

60

HindseeConnector

Add a line promo KPLUS30, does it have messaging on the plan

I am adding a line to my account. $30 for 20G data. Does that include messaging as well?

434

gold09Beginner

Issues with cancellation

I permanently left Canada in May, so I cancelled my phone service by phone. At the time, I was told that my final charges would be the May bill and the one-day roaming charge for the day I arrived in my new country.However, I have continued to receiv

111

6 hours ago

GarySummerbellBeginner

Koodo Assist Broken Oct6,26

I’m trying to get rep help with a bad rate plan change from yesterday, but the bot link to arrange a callback is a link well-broken today. Please fix Rep Callback link.

322

22 hours ago

Martha LickfoldConnector

5G & Power outage

Does anyone else have issues using their 5g when the power is out?

463

V

V.EdwardsBeginner

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

132855

Register for self serve error message

V

VeryfrustratedBeginner

Self Serve

I just signed up for a monthly phone plan online but when I go to register for self serve I get this error message after the password and security question setup page. I have tried to follow the error messages prompt however as it won't let me create

504

JungeunBeginner

Hi, I’ve purchased the 1GB data add-on five times in total. However, I think the last purchase may have gone through twice by mistake.My internet connection wasn’t working properly, so I tried several times, and I think two 1GB add-ons were purchased

887

2 days ago

RobinmamRockstar

mystery calls from US states

Almost every day I get incoming calls (which I never answer) that display the name of a US state on the screen (California, Missouri, Wyoming, etc.).I’ve never told anyone, except my partner, what my number is, and I haven’t visited the United States

312

2 days ago

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B

brookelynnBeginner

upgrade to VoLTE

i recently received a text about upgrading my Samsung A50/S4 to VoLTE with links to check compatibility and instructions in settings to change toggle .I did change when I saw LTE so assume it's fine but have until March 2027 or need new hardware. can

133

O

2 minutes ago

K

KaiserbambamBeginner

eSIM shows old temporary number and SMS problems

My Samsung S23 eSIM still shows an old temporary Koodo number instead of my current number.I’m getting false “message not sent” errors in both Samsung Messages and Google Messages. Some messages are received anyway. I’ve also had duplicate messages a

60

HindseeConnector

Add a line promo KPLUS30, does it have messaging on the plan

I am adding a line to my account. $30 for 20G data. Does that include messaging as well?

434

gold09Beginner

Issues with cancellation

I permanently left Canada in May, so I cancelled my phone service by phone. At the time, I was told that my final charges would be the May bill and the one-day roaming charge for the day I arrived in my new country.However, I have continued to receiv

111

6 hours ago

GarySummerbellBeginner

Koodo Assist Broken Oct6,26

I’m trying to get rep help with a bad rate plan change from yesterday, but the bot link to arrange a callback is a link well-broken today. Please fix Rep Callback link.

322

22 hours ago

Martha LickfoldConnector

5G & Power outage

Does anyone else have issues using their 5g when the power is out?

463

Register for self serve error message

V

VeryfrustratedBeginner

Self Serve

I just signed up for a monthly phone plan online but when I go to register for self serve I get this error message after the password and security question setup page. I have tried to follow the error messages prompt however as it won't let me create

504

RobinmamRockstar

mystery calls from US states

Almost every day I get incoming calls (which I never answer) that display the name of a US state on the screen (California, Missouri, Wyoming, etc.).I’ve never told anyone, except my partner, what my number is, and I haven’t visited the United States

312

Slam58Rockstar

Can anyone tell me if this phone is going to be comply to koodo standards in the future (march 1st)?

11110