Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

8 months ago

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Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

4 years ago

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Gail for DanBeginner

asked in Billing & Payments

unauthorized upgrade with stream+

Why did our stream+ basic package for 23.00 get changed to stream+ basic with Netflix premium for 39.00 without our consent?

243

18 minutes ago

K

KennerBeginner

Stop family members from calling the USAProposed

Add the USA to the list of international calls when I turn off international calling. I want to stop people on my phone plan from calling to the USA. (kids, seniors) It’s as simple as that.

1

525

G

2 hours ago

H

harry5004Beginner

asked in Plans & Add-ons

Change plan

If i change my plan while in the middle of an existing 2 year contract, will it reset the timeline of the contract or will it stay the same as the original?

101

G

3 hours ago

B

Bronson LourencoBeginner

asked in Other

how do i log into self serve when phone number is deactivated

My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay

202

nupam2001Beginner

Locked phone due to Seasonal hold

Locked out of Self Serve due to 2FA and Seasonal Hold. Cannot receive SMS or callbacks.

275

11 hours ago

R

roncariocaAdvocate

posted in Tips, Tricks & Troubleshooting

Caller ID new Wireless Home Phone

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed.

20418

Bambam23Connector

Help with transferring to koodo

I bought a plan on koodo online and am trying to transfer from my old company. i signed customer service agreement and have an order number. i am using my same phone and just want to transfer over with an E sim but i cant seem to figure it out

6312

ZalmAdvisor

WTF??? NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in? WTF? Where the hell do I put that? And why should I? It’s bad enough using a phone for 2FA instead of a secure site or a password mana

425

D

12 hours ago

D

DJAWBeginner

asked in Plans & Add-ons

Free Perk

I been trying to add the free Roll Over Data Perk to my plan but everytime I go in to select the perk and hit submit it comes up with no perk selected. would some be able to help me add this perk to my account please.

373

20 hours ago

B

Babydoll8282Beginner

asked in Billing & Payments

Why does it keep refunding me after purchasing stream+

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

364

B

23 hours ago

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Phones & Devices

The place to ask all of your phone related questions

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331 topics

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944 topics

Managing your Services

The place to ask all of your Koodo related questions

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1117 topics

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1152 topics

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505 topics

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350 topics

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1072 topics

G

Gail for DanBeginner

asked in Billing & Payments

unauthorized upgrade with stream+

Why did our stream+ basic package for 23.00 get changed to stream+ basic with Netflix premium for 39.00 without our consent?

243

18 minutes ago

H

harry5004Beginner

asked in Plans & Add-ons

Change plan

If i change my plan while in the middle of an existing 2 year contract, will it reset the timeline of the contract or will it stay the same as the original?

101

G

3 hours ago

B

Bronson LourencoBeginner

asked in Other

how do i log into self serve when phone number is deactivated

My number and plan has been deactivated but I need to log into my self serve account. The number which I used for the SMS is the number that was deactivated so I can't receive SMS and I don't know the back up codes. What do I do now? I I have to pay

202

nupam2001Beginner

Locked phone due to Seasonal hold

Locked out of Self Serve due to 2FA and Seasonal Hold. Cannot receive SMS or callbacks.

275

ZalmAdvisor

WTF??? NEW 2FA login procedure requires me now to “Download” a PDF page of 6 codes to use every time I log in? WTF? Where the hell do I put that? And why should I? It’s bad enough using a phone for 2FA instead of a secure site or a password mana

425

D

12 hours ago

D

DJAWBeginner

asked in Plans & Add-ons

Free Perk

I been trying to add the free Roll Over Data Perk to my plan but everytime I go in to select the perk and hit submit it comes up with no perk selected. would some be able to help me add this perk to my account please.

373

20 hours ago

B

Babydoll8282Beginner

asked in Billing & Payments

Why does it keep refunding me after purchasing stream+

Everytime I buy the stream+ subscription it keeps issuing me a refund the next day. Why is it doing rhis. Ive had subscription for months and months and now its doing this. Can anyone help me as to why

364

B

23 hours ago

A

ArwakBeginner

asked in Billing & Payments

Suspended account

My account is currently suspended because of an overdue bill, but I can’t receive SMS to log in or calls to address this issue. What can I do?

282

M

1 day ago

R

Robert1984Organizer

asked in Billing & Payments

final bill for koodo home Internet

I was charged for 5 months of service after canceling koodo home Internet. Why did this happen? What can I do.

637

2 days ago

L

LisaHoustonBeginner

asked in Tips, Tricks & Troubleshooting

android Text not going through

Hi, Darren and I both use Android phones. When he texts me from work, about an hour from home, I don’t receive his messages until he gets home and his phone reconnects to our Wi-Fi. Then the delayed messages come through.Could you help us figure out

201

2 days ago

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