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Welcome to the Koodo Community

102,042 Topics
469,812 Replies
186,020 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo

Forum|Forum|6 days ago

730

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

423320

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

577320

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Recently Active
Categories
Help others

A

AY4657123Organizer

Other

Service Disruption Without Warning

I had a service ds=isruption today without arnign and having made a payment. I used self served and reported my payment and my service ahs still not been restored. Also it is saying I will be charged a reconnection fee. WHat additional steps can

Why did my monthly charge increase without notice?

Been using the $34/mo (30GB 4G) plan for quite a while, and suddenly the plan increased to $41 without any early notice. Is that right?

AlexouConnector

old phone no more data Oneplus 5T

Bonjour, j'ai un problème persistant depuis un moment que je n'arrive plus à réglé. Je n'ai plus de data, oui je paie, j'ai redémarré, mis en mode avion, refait l'APN, rien n'y fait. Avant d'en acheter un nouveau est-ce que quelqu'un à une solution?!

nothanks1234Connector

Other

I don't know where else to go.

I’ve been trying to cancel my internet at the end of this current bill cycle for a week now. There’s no way to do this through self-serve, and it’s been a 3+ hour wait every time I call (wasted 8 hours today alone just waiting for someone to answer..

gresleybenBeginner

Mistaken roaming charges

I have been incorrectly charged for roaming within Canada on my most recent bill

YelsewAdvisor

Questions about travel passes

I will soon be travelling to the Bahamas for a week, and it looks like the Easy Roam Caribbean Travel Pass is my best option ($60), rather than paying $18 per day. The instructions say to “text CAR7PASS to 7626” to activate the pass. Just to test i

EmzieConnector

Cannot set up wifi calling

So I just switched from Telus to Koodo, carried over my number, and when I go to set up wifi calling I get the error message "the number entered doesn't match our records". For reference, wifi calling worked with Telus so I know my device is compatib

2835HollingtonCresBeginner

Other

Mo response to cancel the service in the line 1-855-350-1170

Need to cancel my Kudoo Internet ASAP. But wait times to call the cancellation number are hours, never gotten through.Please help -ASAP

francisRoneyBeginner

Cant activate sim card, payment form broken at step 4

I bought a new sim card a few days ago to migrate from Public Mobile, however when trying to activate my new Koodo prepaid sim I can’t enter my credit card’s details on the page (Not the card number, expiry date, or security code). I can enter my det

divysvitBeginner

Cancel Koodo Internet

Same thing! I want to cancel my internet service because I have a new provider. I have been on the phone with them for an hour. The first call got disconnected after 25 minutes.

05

58 minutes ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

335 topics

Tips, Tricks & Troubleshooting

914 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1173 topics

Plans & Add-ons

1167 topics

Self Serve

482 topics

Prepaid

356 topics

Other

1048 topics

A

AY4657123Organizer

Other

Service Disruption Without Warning

I had a service ds=isruption today without arnign and having made a payment. I used self served and reported my payment and my service ahs still not been restored. Also it is saying I will be charged a reconnection fee. WHat additional steps can

Why did my monthly charge increase without notice?

Been using the $34/mo (30GB 4G) plan for quite a while, and suddenly the plan increased to $41 without any early notice. Is that right?

AlexouConnector

old phone no more data Oneplus 5T

Bonjour, j'ai un problème persistant depuis un moment que je n'arrive plus à réglé. Je n'ai plus de data, oui je paie, j'ai redémarré, mis en mode avion, refait l'APN, rien n'y fait. Avant d'en acheter un nouveau est-ce que quelqu'un à une solution?!

nothanks1234Connector

Other

I don't know where else to go.

I’ve been trying to cancel my internet at the end of this current bill cycle for a week now. There’s no way to do this through self-serve, and it’s been a 3+ hour wait every time I call (wasted 8 hours today alone just waiting for someone to answer..

gresleybenBeginner

Mistaken roaming charges

I have been incorrectly charged for roaming within Canada on my most recent bill

YelsewAdvisor

Questions about travel passes

I will soon be travelling to the Bahamas for a week, and it looks like the Easy Roam Caribbean Travel Pass is my best option ($60), rather than paying $18 per day. The instructions say to “text CAR7PASS to 7626” to activate the pass. Just to test i

2835HollingtonCresBeginner

Other

Mo response to cancel the service in the line 1-855-350-1170

Need to cancel my Kudoo Internet ASAP. But wait times to call the cancellation number are hours, never gotten through.Please help -ASAP

francisRoneyBeginner

Cant activate sim card, payment form broken at step 4

I bought a new sim card a few days ago to migrate from Public Mobile, however when trying to activate my new Koodo prepaid sim I can’t enter my credit card’s details on the page (Not the card number, expiry date, or security code). I can enter my det

04

O

56 minutes ago

Brenda Crerar-LowenBeginner

Billing & Payments

My account is active, but i don't have cell service, only wi-fi, so text messages from Koodo DO NO come through

Can I call into Koodo to talk with a representative? My Cell Number does not work, so I cannot confirm my self-serve by receiving a code to my number. My cc has been charged for 2 months of service that I did not authorize and my request to suspend

Captain91Beginner

Travel Pass to Mexico

We are leaving for Mexico tomorrow. Will activate a 7 day travel pass before departure. Can I add another 7 days before the first 7 days expires so I am covered for the two weeks we are there?

02

C

3 hours ago