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Welcome to the Koodo Community

103,758 Topics
477,999 Replies
190,010 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|6 months ago

54180

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

470670

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

616210

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

G

Gur BajwaBeginner

Other

Phone issues

Hi guys i've two lines with koodo since last 7 years and I never had any issue. In April 2026 i upgrade my plan but with less amount as I was used to pay earlier. Now since July i'm having hard time with network as data & calls doesn't work prope

373

9 minutes ago

J

johnworthannamBeginner

Tips, Tricks & Troubleshooting

needing wisdom

It started when my phones camera and flashlight stopped working. I went to the kiosk I purchased my pre-owned iPhone 14 at. It was less than a year ago and still under warranty. The representative at the kiosk informed me they could not assist and se

30

J

34 minutes ago

T

tl.alexRockstar

Tips, Tricks & Troubleshooting

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

6511

SuesmithBeginner

Making calls with a 3 day USA easy roam travel pass

I live in Canada and I am purchasing a 3 day easy roam travel pass for the USA and was wondering if while I am in the USA, would I be charged if I called back to Canada. Does the travel pass allow you to make free calls back to your home country (Can

211

MelWBeginner

We are heading to Hong Kong and Mainland China in a few days, we were going to purchase eSIM and VPN but an now hearing that using Roaming through our existing plan works and then we can connect with people at home. Has anyone used Koodo roam plans i

284

G

5 hours ago

N

NicoleOlanBeginner

Tips, Tricks & Troubleshooting

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

91960

8 hours ago

L

LJ BeeConnector

Plans & Add-ons

Unable to add free perk

Just added a new line and unable to add the free perk of Rollover Data. Is anything able to be done on Koodo's end of things?

808

UserSaAMConnector

Koodo prepaid number to postpaid

Hi, I’m currently in West Africa. I recently switched my Koodo prepaid number to postpaid, but my order is still processing and my number is not working. I need to receive security SMS from my bank and CRA. Can you please activate my line and help me

747

UserSaAMConnector

Hi, I recently switched my Koodo Prepaid number to Postpaid and kept the same number. I am currently in West Africa, but my line is not working and my order is still processing. I need to receive security SMS from my bank . Please help activate my li

253

ateeterBeginner

esim activation code and push notification not received

I purchased an esim plan for a fully wiped device that doesn’t have a physical sim. I haven’t received the QR activation code or push notification to set it up.I have gone through the recovery process but still never receive the push notification.Pho

546

A

12 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

332 topics

Tips, Tricks & Troubleshooting

940 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1117 topics

Plans & Add-ons

1163 topics

Self Serve

487 topics

Prepaid

350 topics

Other

1062 topics

T

tl.alexRockstar

Tips, Tricks & Troubleshooting

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

6511

SuesmithBeginner

Making calls with a 3 day USA easy roam travel pass

I live in Canada and I am purchasing a 3 day easy roam travel pass for the USA and was wondering if while I am in the USA, would I be charged if I called back to Canada. Does the travel pass allow you to make free calls back to your home country (Can

211

MelWBeginner

We are heading to Hong Kong and Mainland China in a few days, we were going to purchase eSIM and VPN but an now hearing that using Roaming through our existing plan works and then we can connect with people at home. Has anyone used Koodo roam plans i

284

LJ BeeConnector

Unable to add free perk

Just added a new line and unable to add the free perk of Rollover Data. Is anything able to be done on Koodo's end of things?

808

UserSaAMConnector

Koodo prepaid number to postpaid

Hi, I’m currently in West Africa. I recently switched my Koodo prepaid number to postpaid, but my order is still processing and my number is not working. I need to receive security SMS from my bank and CRA. Can you please activate my line and help me

747

UserSaAMConnector

Hi, I recently switched my Koodo Prepaid number to Postpaid and kept the same number. I am currently in West Africa, but my line is not working and my order is still processing. I need to receive security SMS from my bank . Please help activate my li

253

JenConBeginner

30 day Europe travel pass question

I purchased a 30 day Europe travel pass from Aug 24-Sept 24 for use in Ireland. Can I purchase another one for use from Sept 24-Oct 24? Is there a maximum number of passes I can purchase?

191

13 hours ago

C

cc-chBeginner

Other

Is 1 844 518 7852 a legitimate Koodo or Telus number?

I’ve been getting calls multiple times a month (and recently, weekly) from 1 844 518 7852, which is screened as Telus on my phone. I’m inclined to block the number, especially because they never leave a message, but I only started getting these call

473

PC2NRConnector

Question about Unlimited International SMS included in my plan

I will be travelling to the Philippines in a few weeks, I have Unlimited International SMS included in my plan. Does this mean I can send and receive messages while I am in the Philippines free of charge? Or is it only free for incoming text messages

161

M

18 hours ago

N

NewfieMudderAdvisor

Tips, Tricks & Troubleshooting

Can't make phone calls..

I am very new to Kudoos. About two hours ago I updated my plan. When I tries to make a phone call I get this message. "Not registered on nerwork,"Can someone please help me out.Thank you

13822

D

1 day ago