Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

103,397 Topics
476,331 Replies
189,258 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|5 months ago

40560

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

460510

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

607830

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

Jack MurphyBeginner

Self Serve

I can't Activate Self Serve Account due to Verification Code

I have bought a 100GB self-serve plan. However, when trying to activate my account through Koodo Self-Serve, the verification code does not get sent to my phone number. I have tried contacting support agents, but I cannot do so because I can't log in

One6ixxBeginner

Why was i charged over 70 dollar even though my tab is paid is paid off

Zzz_lizBeginner

abroad and cant cancel my service

Hi there, im abroad and cant cancel my service. I tried online and it won’t work. I’m being charged for a service that isn’t being used as of the end of May. Please help as I need to discontinue my Koodo plan! I don’t have access to X nor Facebook.

PangorConnector

$15 plan. Is this still available?

So is this plan still available? The website is definitely giving me a hard time. I was able to do the whole check-out procedure… but nothing happened to my account… nothing charged to my card?

Sharon LorenzoBeginner

Tips, Tricks & Troubleshooting

Issue with Square payment giving invalid location error

I have a google pixel phone and a square to accept payments from customers. I do live on a boarder town (Canadian with USA neighbor). My roaming is off, location is set to exact location. My square will not process payment and gives me an “invalid

667

15 hours ago

J

Jerhomey DevinsBeginner

Tips, Tricks & Troubleshooting

horrible customer service

I’m at a loss for words I paid my phone bill and my account is canceled and I can’t get through to anyone as there is no numbers to call

bonitaAdvocate

Easy Roam Pass added?

I added the Asia Easy Roam 14 Day Pass few days ago and received a confirmation email but when I got to Asia, the text message says “Koodo: Welcome to *name of country*! You do not have Easy Roam…” How do I check if I have it or not? I don't want

pjbooksellerBeginner

Please refer to my July 1016 bill for the amount of $106.88 the last payment I was billed $73.17 why is my July bill so high? I owe my Smartphone since May 2026. Therefore I owe not rent on the phone and considered my phone. Thank you for making the

peanutsmumBeginner

TERRIBLE CUSTOMER SERVICE

Hello, I wanted to contact Koodo today to understand why my phone bill went up without notice and what my options are for other phone plans.What should have been a simple process turned into a long, frustrating and EXTREMELY disappointing turn of eve

StephenRConnector

What happened to my chat record?

I was misinformed that a price increase did not apply to me. The increase was added to my account and I took it up with a chat rep. After sending an irrelevant reply, they apologized for the error and offered to apply a one month credit of the incr

569

D

22 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

336 topics

Tips, Tricks & Troubleshooting

917 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1108 topics

Plans & Add-ons

1132 topics

Self Serve

482 topics

Prepaid

353 topics

Other

1041 topics

O

One6ixxBeginner

Billing & Payments

I was overcharged

Why was i charged over 70 dollar even though my tab is paid is paid off

Zzz_lizBeginner

abroad and cant cancel my service

Hi there, im abroad and cant cancel my service. I tried online and it won’t work. I’m being charged for a service that isn’t being used as of the end of May. Please help as I need to discontinue my Koodo plan! I don’t have access to X nor Facebook.

PangorConnector

$15 plan. Is this still available?

So is this plan still available? The website is definitely giving me a hard time. I was able to do the whole check-out procedure… but nothing happened to my account… nothing charged to my card?

Sharon LorenzoBeginner

Tips, Tricks & Troubleshooting

Issue with Square payment giving invalid location error

I have a google pixel phone and a square to accept payments from customers. I do live on a boarder town (Canadian with USA neighbor). My roaming is off, location is set to exact location. My square will not process payment and gives me an “invalid

bonitaAdvocate

Easy Roam Pass added?

I added the Asia Easy Roam 14 Day Pass few days ago and received a confirmation email but when I got to Asia, the text message says “Koodo: Welcome to *name of country*! You do not have Easy Roam…” How do I check if I have it or not? I don't want

StephenRConnector

What happened to my chat record?

I was misinformed that a price increase did not apply to me. The increase was added to my account and I took it up with a chat rep. After sending an irrelevant reply, they apologized for the error and offered to apply a one month credit of the incr

RythmalConnector

Possible fraud - koodo support still not calling to help

My sim suddenly stopped working today. It is not connecting to network. My account shows it has got several updates today, which I didn't request. Some rep messaged and said my account has got updated and is now transferred to an esim now. My phone d

TheAndyPandaBeginner

Koodo Internet Outages

Hi Folks,Over the past week-ish my home internet service has been having outages every evening. My WiFi is working, just no internet access. Unplugging and reconnecting the modem seems to reset the behaviour. Has anyone else been experiencing this? K

TreetipperBeginner

call control wont let me unblock people or authorize people

A number of my friend is blocked on call control and it won't let me authorize him very frustrating

katev8103Rockstar

Expert Messaging Issues

Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes. Having this issue when trying to connect in expert messaging. Tried multiple devices,

14222

23 hours ago