Welcome to the Koodo Community

loyalty pgone

The related topics page brings me nothing at all it brings to a webpage not workingI expect something cause I’m considerably thinking changing company. I have been a loyal customer since 12 years always paying in time yet no agent can find me a deal

152

posted in Billing & Payments

1 hour ago

N

NinethousandBeginner

billing

I was charged $9,000 on my TD account even though I don't have an account with Koodo.

393

2 hours ago

asked in Billing & Payments

Kakaro15Beginner

Cancel

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would app

131

7 hours ago

R

roncariocaAdvisor

posted in Tips, Tricks & Troubleshooting

Caller ID new Wireless Home Phone

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed.

968

CMPaulBeginner

Cancellation of Subscriptions and equipment

I have cancelled my Koodo subscription in March, 2026. Please be advised that I have previously returned any equipment I had via Canada Post as instructed.

473

i cancel my koodo stream because I could not last ch it and EVA from customer support would not call me

B

bigbobbywatsonConnector

posted in Other

Customer support EVa refuse to call me concerning my new stream subscription it a night mate.one of the problems is Disney app only gives me a French page I cannot change it to English or even get a password to launch it yet ai live in ontario

302

WinyBeginner

how do i get my esim if my old phone is broken?

i cant scan a code for the esim or i cant transfer from old phone because its broken How do i get my eSIM on my new phone?

312

kjvictoriaBeginner

Easy Roam vs Easy Roam pass - do I need to turn off one to use the other?

My phone has Easy Roam on it, but for an upcoming trip it seemed more economical to use an Easy Roam Pass. Having added the pass, I see both Easy Roam *and* the Easy Roam pass on my account. I don’t want to wind up paying daily fees for Easy Roam as

212

S

shmericaBeginner

my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

854

1

15101115canadaincBeginner

Lifetime warranty valid?

Hi folks,Looking at buying the CPO iPhone 15 (128GB) and paying outright. I'm not planning to take a Koodo plan — I'd put it on Public Mobile instead.Before I order, a few things I need confirmed:Is the Limited Lifetime Warranty still fully valid if

512

Show more activity

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

923 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1086 topics

Plans & Add-ons

1130 topics

Self Serve

484 topics

Prepaid

344 topics

Other

1049 topics

A

AlicecbBeginner

loyalty pgone

The related topics page brings me nothing at all it brings to a webpage not workingI expect something cause I’m considerably thinking changing company. I have been a loyal customer since 12 years always paying in time yet no agent can find me a deal

152

1 hour ago

asked in Billing & Payments

Kakaro15Beginner

Cancel

Dear Koodo Customer Service Team,I am writing to request the cancellation of my Koodo Mobile service because I have permanently returned to the Philippines and will no longer be using my Canadian mobile service.As I am now outside Canada, I would app

131

7 hours ago

W

WinyBeginner

how do i get my esim if my old phone is broken?

i cant scan a code for the esim or i cant transfer from old phone because its broken How do i get my eSIM on my new phone?

312

kjvictoriaBeginner

Easy Roam vs Easy Roam pass - do I need to turn off one to use the other?

My phone has Easy Roam on it, but for an upcoming trip it seemed more economical to use an Easy Roam Pass. Having added the pass, I see both Easy Roam *and* the Easy Roam pass on my account. I don’t want to wind up paying daily fees for Easy Roam as

212

S

shmericaBeginner

my partner is a koodo customer and id like to add him under my account as a second line. how do i do so?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

854

1

15101115canadaincBeginner

Lifetime warranty valid?

Hi folks,Looking at buying the CPO iPhone 15 (128GB) and paying outright. I'm not planning to take a Koodo plan — I'd put it on Public Mobile instead.Before I order, a few things I need confirmed:Is the Limited Lifetime Warranty still fully valid if

512

asked in Tips, Tricks & Troubleshooting

Mashur9282Connector

ESim Recovery to use on NEW device without option of email/phone verification

I saw this post where the person was suggested to go through the eSim recovery process in Self Serve. I tried that, but am stuck on a screen that says Get verification code Before we start the transfer, we need to confirm your identity. We’ll send y

425

R

Retired_bucket listConnector

Extremely frustrating experience with koodo assist

consecutive travel plans

I am going to Ireland for 6 weeks. Can I use 30 day and 15 day europe travel passes consecutively to get 45 day coverage?

417

SkyarxhBeginner

Extremely frustrating experience! I couldn’t log into my Koodo account, and Koodo Assist kept asking for my phone number and postal code, saying they didn’t match. Despite repeatedly requesting a live representative, I was stuck in an endless loop wi

766

asked in Billing & Payments

T

TerrCallBeginner

One bill. One payment.

I have Koodo Mobile, Internet, and Streaming services. How do I get all these services on monthly one bill, and one full monthly payment. As of right now, I'm paying for everything on separate days of the month.

978