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Welcome to the Koodo Community

102,650 Topics
472,627 Replies
187,426 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|1 month ago

16320

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

438640

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

591570

Support Articles

New to Koodo

13 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

A

aprildelara

Billing & Payments

need to dispute roaming charges

Hello. I was away from Canada for more than 2 weeks. I had an esim activated the moment I landed Japan. When I came back to Canada, I was charged $90 for roaming when I did not even use my roaming.. I’m wondering if I can dispute the charges.

Customer8Beginner

You charged me $5 for first two days of use (before the billing date 18th)Please redeem $5 on the coming next month bill

Justin LangeBeginner

Incorrect Roaming Charges

Monday March 23rd I was charged roaming charges for USA. This is not correct. Please remove the charge from my April bill.

273

1 hour ago

M

MaPaDogConnector

Tips, Tricks & Troubleshooting

Apps won't load using data but work fine with wi-fi

I have a Moto G 5G manufactured in 2024. My phone and the installed apps where all working fine up until this morning. When using mobile data some of the apps on my phone will not load when they’re opened. I’m met with a spinning circle, and they

TjralsssBeginner

about change plan or cancellation

I’m planning to switch to a prepaid plan. If I do that, will I only be charged for the portion of the current plan that I’ve used, or will I have to pay for the entire month? Also, could you advise me on the best time to make the switch?

KittyKatBeginner

How to get a rebate on my late husbands account

I cancel my late husbands account a few months ago and I keep getting a statement the his acc is minus so much money so how do I get the rebate

DocJayBeginner

Charged for roaming to the USA while on Vancouver Island

I was charged for roaming today, April 4, 2026 while riding to Port Renfrew on Vancouver Island.This has happened previously and I was forced to contact the CRTC in order to get the charge reversed.Koodo support is basically useless as they use an A

PurpleConnector

Saw a deal, couldn't add online.Called to add it, operator offered "something better" for $30 minus the monthly pre Auth discount. $15 fee was charged. Pre Auth discount didn't apply so I paid a fee to pay more monthly on a different plan than what I

Car1999Organizer

Billing Issue – Charged Before Activation

Hi, I recently received an e-bill from Koodo Mobile for April charges. However, I have not even activated my account yet. I am still waiting for the SIM card to be delivered, and my phone cannot be used without inserting the SIM card. During this wai

Alpo925Beginner

issue with first bill - 23.75 promotion

I purchased the 23.75 plan (which I believe is the $45 plan with discounts) and my first bill was $40. I have a $3 partial charge for one day then the full month which is $40 - 11.25 and another -0.75. will this be credited in future months?

172

14 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

340 topics

Tips, Tricks & Troubleshooting

900 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1148 topics

Plans & Add-ons

1166 topics

Self Serve

483 topics

Prepaid

344 topics

Other

1037 topics

A

aprildelara

Billing & Payments

need to dispute roaming charges

Hello. I was away from Canada for more than 2 weeks. I had an esim activated the moment I landed Japan. When I came back to Canada, I was charged $90 for roaming when I did not even use my roaming.. I’m wondering if I can dispute the charges.

Customer8Beginner

You charged me $5 for first two days of use (before the billing date 18th)Please redeem $5 on the coming next month bill

Justin LangeBeginner

Incorrect Roaming Charges

Monday March 23rd I was charged roaming charges for USA. This is not correct. Please remove the charge from my April bill.

273

1 hour ago

M

MaPaDogConnector

Tips, Tricks & Troubleshooting

Apps won't load using data but work fine with wi-fi

I have a Moto G 5G manufactured in 2024. My phone and the installed apps where all working fine up until this morning. When using mobile data some of the apps on my phone will not load when they’re opened. I’m met with a spinning circle, and they

TjralsssBeginner

about change plan or cancellation

I’m planning to switch to a prepaid plan. If I do that, will I only be charged for the portion of the current plan that I’ve used, or will I have to pay for the entire month? Also, could you advise me on the best time to make the switch?

KittyKatBeginner

How to get a rebate on my late husbands account

I cancel my late husbands account a few months ago and I keep getting a statement the his acc is minus so much money so how do I get the rebate

PurpleConnector

Saw a deal, couldn't add online.Called to add it, operator offered "something better" for $30 minus the monthly pre Auth discount. $15 fee was charged. Pre Auth discount didn't apply so I paid a fee to pay more monthly on a different plan than what I

Car1999Organizer

Billing Issue – Charged Before Activation

Hi, I recently received an e-bill from Koodo Mobile for April charges. However, I have not even activated my account yet. I am still waiting for the SIM card to be delivered, and my phone cannot be used without inserting the SIM card. During this wai

Alpo925Beginner

issue with first bill - 23.75 promotion

I purchased the 23.75 plan (which I believe is the $45 plan with discounts) and my first bill was $40. I have a $3 partial charge for one day then the full month which is $40 - 11.25 and another -0.75. will this be credited in future months?

TechnoguppyConnector

Subscription only user needs support

Long story. I used to have Koodo as my mobility AND streaming service provided. I recently moved to Telus for my mobility needs and kept the Stream+ subscription with Koodo (it’s a better deal). I have activated Netflix, Apple. Disney, Amazon Prime

499

17 hours ago