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sebieh22Beginner

Strange behaviour with 5G standalone

Currently have a fascinating issue with 5G standalone and a Xiaomi 17t. LTE advanced and NSA 5G work perfectly but with 5G SA the phone is only connecting on one band at a time and locking to it, so going into buildings it will not happily switch bet

954

asked in Billing & Payments

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GS2000Beginner

One late payment reported after a misdirected payment – can a rep review for goodwill?

I set up a payment arrangement for Oct 29 and paid that day, but the payment went to the wrong payee by mistake. I caught it and paid Koodo in full on Oct 31. The account is current now, and every other month since I opened it in February has been pa

251

asked in Billing & Payments

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Donald Laurie ThunderBeginner

Tablet

I’m being charged for a Tablet that was lost a year and a half ago. And am being charged still, after explaining to them it was stolen

291

ksidhuRockstar

I got the message for phone number transfer approval from Rogers. And then about 25 minutes ago I got Welcome message from Koodo requesting to restart the phone which I did right away. But the phone still shows SOS only and did not get any network ye

8210

K

2 days ago

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harmar08Beginner

asked in Prepaid

Need help. I received this email recently.

I didn't take any action upon receiving this and now I can't use my phone anymore. No data and I can't call or text anymore. I tried going to koodo assist but I couldn't log in using my email and password anymore (which i have access before). What s

467

4 hours ago

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Alexandra11Beginner

asked in Other

Urgent: Unauthorized Email Change and Phone Service Disconnection

Hello, My Koodo phone service suddenly stopped working today, November 1, 2026, and I can only make emergency calls. I also cannot log in because my password is being rejected. My October bill showed a credit balance of over $200, with no outstanding

412

JwigstonBeginner

i switched from a prepaid to a monthly plan online last night and now i have no reception and it just says sos.

705

sebieh22Beginner

Strange behaviour with 5G standalone

Currently have a fascinating issue with 5G standalone and a Xiaomi 17t. LTE advanced and NSA 5G work perfectly but with 5G SA the phone is only connecting on one band at a time and locking to it, so going into buildings it will not happily switch bet

954

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warrentscottBeginner

problem when tranferring to new phone

Transferring to a new cellular device it quit half way through. Now I can’t even open the new cellular device but it already transferred successfully. So I can’t call or text anymore and now I don’t know what to do. I have already tried swapping SIM

201

2 days ago

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ChrisnCharBeginner

Issue with Network today 29th Oct

My phone(s) my two accounts stop being able to log on the the network, i tries all of the suggestions in the self help. Both phones show not roistered on network yet I have the Bars showing on the phone sometimes other times the circle wit h the line

412

Purple JLeader

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification. Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers. One of which is my number the other was a number I

311

Rusty1274Beginner

Why am I not getting any voicemail messages

People leave a voicemail, but when I check it says you have no messages

181

2 days ago

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gianni1248Beginner