Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Self Serve

Help

Community

Welcome to the Koodo Community

103,061 Topics
474,596 Replies
188,451 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

28240

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

450050

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

601080

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

13 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

V

VkdanesBeginner

Self Serve

Self-Assist Does not Allow New Registration

I get "Service Unavailable" check back in 1 hour but it has been 3 days and still getting the same message. I just switched from Public Mobile so I would like to register . Does anyone know when this will work? I am starting to regret moving from Pub

DJMAdvisor

Do Not Trust This Company

I signed up for Koodo Internet an hour ago. Like literally an hour ago.They billed my bank account twice. They charged $102.35 visa debit retail koodo subscription and then $99 visa debit retail koodo subscription. They also sent an email from koodos

CutiePieOrganizer

Auto-pay ~ New Phone & Plans

I HAVE to upgrade my phone, but to do that I have 2 options :OPTION #1 :To keep my current plan I have to purchase new phone outright, yeeaaahhhh. NOT in this economy!OPTION #2 :Select a new plan, none of which are the same price as my current one

StoftyRockstar

Hi everyone, I am just wondering about 5G and 5G+ data speed. There has been a new tower installed near my house in the recent months. My phone, a Samsung Galaxy S22, is picking up 5G+ service.I received a text message from Koodo yesterday stating th

TheMartinManBeginner

Setting up new phone with esim

Hi All,I traded in my phone for a new Apple phone and trying to figure out how to get a QR code from Koodo to set up the esim on my new phone - Any help or guidance on this?Thanks

TantalumBeginner

Scheduled callbacks confirmed by SMS but never calling my phone—Need Moderator help

I scheduled two separate callbacks via Koodo Assist this week (Thursday at 7 PM and Friday at 10:30 AM), to speak with customer loyalty and retention team, received the 15-minute warning text messages for both, but no one actually called my phone bot

KeleelyBeginner

caller ID is incorrect

My phone # is the same as someone else’s. It shows their info for called ID instead of mine.

Dan02Beginner

5G 60GB Nationwide (up to 250Mbps) (May 07 To May 27)) this was added to my account for 38$ and I did not add it! Please remove it

Mjjumbo27Beginner

chat does not offer a time for call back?

I don't know how long I have been trying to get the chat or now expert messaging to let me speak to a live agent .. we used to be able to click a time in the chat to speak to a human !

AaronM93Beginner

Device Care Complete Cancellation

Online says you can remove DCC by going to Self Serve > Subscriptions > Manage but when I open my subscriptions to see DCC it just says “Terms of Service” and “Start a Claim”.Is there no way to remove this service without calling Koodo directly

302

A

23 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

334 topics

Tips, Tricks & Troubleshooting

902 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1119 topics

Plans & Add-ons

1115 topics

Self Serve

478 topics

Prepaid

349 topics

Other

1044 topics

V

VkdanesBeginner

Self Serve

Self-Assist Does not Allow New Registration

I get "Service Unavailable" check back in 1 hour but it has been 3 days and still getting the same message. I just switched from Public Mobile so I would like to register . Does anyone know when this will work? I am starting to regret moving from Pub

CutiePieOrganizer

Auto-pay ~ New Phone & Plans

I HAVE to upgrade my phone, but to do that I have 2 options :OPTION #1 :To keep my current plan I have to purchase new phone outright, yeeaaahhhh. NOT in this economy!OPTION #2 :Select a new plan, none of which are the same price as my current one

StoftyRockstar

Hi everyone, I am just wondering about 5G and 5G+ data speed. There has been a new tower installed near my house in the recent months. My phone, a Samsung Galaxy S22, is picking up 5G+ service.I received a text message from Koodo yesterday stating th

TheMartinManBeginner

Setting up new phone with esim

Hi All,I traded in my phone for a new Apple phone and trying to figure out how to get a QR code from Koodo to set up the esim on my new phone - Any help or guidance on this?Thanks

TantalumBeginner

Scheduled callbacks confirmed by SMS but never calling my phone—Need Moderator help

I scheduled two separate callbacks via Koodo Assist this week (Thursday at 7 PM and Friday at 10:30 AM), to speak with customer loyalty and retention team, received the 15-minute warning text messages for both, but no one actually called my phone bot

KeleelyBeginner

caller ID is incorrect

My phone # is the same as someone else’s. It shows their info for called ID instead of mine.

Dan02Beginner

5G 60GB Nationwide (up to 250Mbps) (May 07 To May 27)) this was added to my account for 38$ and I did not add it! Please remove it

Mjjumbo27Beginner

chat does not offer a time for call back?

I don't know how long I have been trying to get the chat or now expert messaging to let me speak to a live agent .. we used to be able to click a time in the chat to speak to a human !

GeoffAkinsConnector

Can't sign in and see any of my billing info, etc

Over two weeks ago, I split off from a joint account with my now ex and an agent called to talk me through the process. She took all the relevant info, we discussed pricing, she sent me the account set up email, etc.I did all the things but when I lo

Bryan BBeginner

Monthly bill increased 250%

Why did my bill go from my historic amount of 119.78 per month to 427.14 this month?

602

O

1 day ago