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Poor internet service

I live rurally and have a lot of difficulties with dropped calls and poor internet service. I purchased a used phone from Koodo and am on contract for another year but want out. How do I do that?

265

Tips, Tricks & Troubleshooting

1 minute ago

J

JG89Connector

RCS Chat will not connect

My RCS chat status is stuck on connecting. I have turned my data off and on. I have turned my wifi off and on. I have reset my phone. My apps are all up to date. My android is up to date. I have done everything other than factory reset my phone which

8011

10 minutes ago

O

OwlRidgeWriterBeginner

Getting my daughter in another city onto my plan

I want to add my daughter to my plan in another city in a pay as you go plan. Will she be able to get a SIM card at a local Koodo store and activate it on my plan?

313

BabypicklesBeginner

I am needing help to activate my locked Sim , I already have my 8 digit PUK code but I still can't get passed the ((add a new PIN code & repeat)) clearly I don't understand why it wasn't accepting the new PIN code.. please help 🙏 me. With every

162

P

PaigersBeginner

never received activation email or esim

never received activation email or esim Im trying to set my phone up with Koodo , I did everything online paid 15.75 for the eSIM it said my credit check was approved I got a email with a order number and that’s it , I need my phone for work tomorrow

173

Activated new plan today.

S

StarmanKCoach

Billing & Payments

Double charge problem

I have an auto pay set up on my Koodo account.Koodo tried to charge my bank through auto pay on the September 17th but it failed. I made a manual payment on September 19th through Koodo side. But Koodo charged my bank again on the September 21st. I a

1019

KennyN65Beginner

I activated a new plan today. I still haven't received an Esim notification or QR code.

7614

Jada MilneBeginner

Switch plan now I have now service

Switched from prepaid to post paid and now I do not have any service on my phone. Can not top up pre paid account and the post paid account just says its waiting on shipment. Tried to get a call back but as soon as I pick up, the call drops. It ha

353

BJD31Beginner

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tool

835

Benner16Organizer

Just received my bill and was charged an extra $12.00 for minutes on an unlimited plan. Anyone else experience this?

323

2 days ago

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R

RuutBeginner

Poor internet service

I live rurally and have a lot of difficulties with dropped calls and poor internet service. I purchased a used phone from Koodo and am on contract for another year but want out. How do I do that?

265

Tips, Tricks & Troubleshooting

1 minute ago

J

JG89Connector

RCS Chat will not connect

My RCS chat status is stuck on connecting. I have turned my data off and on. I have turned my wifi off and on. I have reset my phone. My apps are all up to date. My android is up to date. I have done everything other than factory reset my phone which

8011

10 minutes ago

O

OwlRidgeWriterBeginner

Getting my daughter in another city onto my plan

I want to add my daughter to my plan in another city in a pay as you go plan. Will she be able to get a SIM card at a local Koodo store and activate it on my plan?

313

BabypicklesBeginner

I am needing help to activate my locked Sim , I already have my 8 digit PUK code but I still can't get passed the ((add a new PIN code & repeat)) clearly I don't understand why it wasn't accepting the new PIN code.. please help 🙏 me. With every

162

P

PaigersBeginner

never received activation email or esim

never received activation email or esim Im trying to set my phone up with Koodo , I did everything online paid 15.75 for the eSIM it said my credit check was approved I got a email with a order number and that’s it , I need my phone for work tomorrow

173