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Welcome to the Koodo Community

103,039 Topics
474,509 Replies
188,391 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

27290

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

449610

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

600540

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

13 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

L

LfedBeginner

Tips, Tricks & Troubleshooting

I Haven’t Been Anle Reach a Rep fir a Week

Is anyone else having a hard time reaching a rep? For a week now I’ve been directed to the chat, but keep getting the message “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet c

tam105New Member

Koodo to support Apple WatchImplemented

Would like an Apple Watch plan so I can use the Cellular portion of my Apple Watch. I DO NOT bring my phone with me on walks and would like to use my watch only.

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36943

53 minutes ago

H

HollyberryBeginner

please add Philippines to international plan!Implemented

When I was with Telus, they had an excellent international plan that included the Philippines. Koodo! Please add Philippines to your international plan. You are charging 2.50$ per minute and this is absolutely ridiculous!

4

SunjjjBeginner

after seasonal holding

Hello,I have applied back to normal plan after seasonal holding still my phone is on “SOS” which means no messages or phone calls. Even I got a email that I got new plan though.please address this issue, thank you

Duck1974Connector

Worst carrier ever forget transferring my number

Worst decision ever transferring my number to this carrier first became a client of theirs when I purchased my daughter‘s first cell phone when she was just 12 years old an iPhone of her choosing then the following year when she was just 13 I transfe

Longterm customerBeginner

Tips, Tricks & Troubleshooting

My number cannot be used anymore after switching back from vacation mode

Almost a month ago after switching back from vacation mode, I found my number cannot be used to call or receive calls or texts anymore. I arranged a call back from self-service, but never received a call. I assume it is because my number cannot be u

AlycatxoBeginner

Public Mobile to Koodo & Billing

Hey, I just switched from Public Mobile to Koodo and that’s all done and setup but my Public Mobile payment was due soon like the next couple days but now that I’m a Koodo customer, I no longer have access to Public Mobile to make any payments to the

DeckerBeginner

canada us Mexico plan Navy

Serving on a Canadian Navy ship, can I use this plan on deployment to Hawaii?

Fred GreidanusAdvocate

5G serviceImplemented

Currently Koodo does not offer 5G service. Why not make it available as an add on for $5 a month?

5

DjregierConnector

Cannot access scheduling a callback with Koodo Assist

Hello, I have moved addresses and I am trying to move my Koodo Internet. The system says to use Koodo Assist to schedule a callback, but when I use Koodo Assist to schedule a callback, it just repeats the message to use Koodo Assist to schedule a ca

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D

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

334 topics

Tips, Tricks & Troubleshooting

901 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1113 topics

Plans & Add-ons

1112 topics

Self Serve

474 topics

Prepaid

349 topics

Other

1036 topics

L

LfedBeginner

Tips, Tricks & Troubleshooting

I Haven’t Been Anle Reach a Rep fir a Week

Is anyone else having a hard time reaching a rep? For a week now I’ve been directed to the chat, but keep getting the message “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet c

SunjjjBeginner

after seasonal holding

Hello,I have applied back to normal plan after seasonal holding still my phone is on “SOS” which means no messages or phone calls. Even I got a email that I got new plan though.please address this issue, thank you

Longterm customerBeginner

Tips, Tricks & Troubleshooting

My number cannot be used anymore after switching back from vacation mode

Almost a month ago after switching back from vacation mode, I found my number cannot be used to call or receive calls or texts anymore. I arranged a call back from self-service, but never received a call. I assume it is because my number cannot be u

DeckerBeginner

canada us Mexico plan Navy

Serving on a Canadian Navy ship, can I use this plan on deployment to Hawaii?

DjregierConnector

Cannot access scheduling a callback with Koodo Assist

Hello, I have moved addresses and I am trying to move my Koodo Internet. The system says to use Koodo Assist to schedule a callback, but when I use Koodo Assist to schedule a callback, it just repeats the message to use Koodo Assist to schedule a ca

cotedesneigeBeginner

Adding data not working - I need help!!!

I used up all my data and I normally get a text where I can add more. This time I cannot and when I went online to self serve I couldnt either. I am only getting a response - Try again later.How can I call Koodo?Its been 24 hours and I need data to w

labrown315Beginner

Tips, Tricks & Troubleshooting

Can’t empty shopping cart

I had previously put a phone into my shopping cart, but no longer want it. I see no way of emptying the shopping cart so that I am able to look at new phones. It won’t let me. Anyone know how to fix this?

KeitherBeginner

Does anyone know how to get a proper account statement from Koodo ? In the business world, a customer can normally get a transaction statement showing a running balance for a given period of time ! I can’t find any such thing in self serve. I ha

Rplmishra353Beginner

My last bill had a duplicate payment, and I have already stopped services from Koodo. Kindly assist in crediting the duplicate amount back to my bank account.

BitcoinguyBeginner

cancellation fees for koodo internet?

On the current promo for koodo internet 100 for $40 for 24 months, are there cancellation fees for early cancellation? How much is cancellation fees? Is 24 month the on contract or not?

342

O

1 day ago