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Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

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sebieh22Beginner

asked in Tips, Tricks & Troubleshooting

Strange behaviour with 5G standalone

Currently have a fascinating issue with 5G standalone and a Xiaomi 17t. LTE advanced and NSA 5G work perfectly but with 5G SA the phone is only connecting on one band at a time and locking to it, so going into buildings it will not happily switch bet

864

S

12 hours ago

G

GS2000Beginner

asked in Billing & Payments

One late payment reported after a misdirected payment – can a rep review for goodwill?

I set up a payment arrangement for Oct 29 and paid that day, but the payment went to the wrong payee by mistake. I caught it and paid Koodo in full on Oct 31. The account is current now, and every other month since I opened it in February has been pa

171

12 hours ago

D

Donald Laurie ThunderBeginner

asked in Billing & Payments

Tablet

I’m being charged for a Tablet that was lost a year and a half ago. And am being charged still, after explaining to them it was stolen

161

ksidhuRockstar

I got the message for phone number transfer approval from Rogers. And then about 25 minutes ago I got Welcome message from Koodo requesting to restart the phone which I did right away. But the phone still shows SOS only and did not get any network ye

7110

K

17 hours ago

W

warrentscottBeginner

asked in Tips, Tricks & Troubleshooting

problem when tranferring to new phone

Transferring to a new cellular device it quit half way through. Now I can’t even open the new cellular device but it already transferred successfully. So I can’t call or text anymore and now I don’t know what to do. I have already tried swapping SIM

171

19 hours ago

C

ChrisnCharBeginner

asked in Tips, Tricks & Troubleshooting

Issue with Network today 29th Oct

My phone(s) my two accounts stop being able to log on the the network, i tries all of the suggestions in the self help. Both phones show not roistered on network yet I have the Bars showing on the phone sometimes other times the circle wit h the line

362

M

1 day ago

D

Darelene DillmanBeginner

asked in Billing & Payments

my bill payments

Hi there my name is Darelene when I set up my cellphone and add automatic payment from my bank account I set it up for the 28th of every month. I found out that they are putting through on the 26th of every month that is 3 days before my pay days

623

Purple JLeader

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification. Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers. One of which is my number the other was a number I

251

M

1 day ago

A

Atcook4Beginner

asked in Billing & Payments

where’s my credit go?

Wondering if I can get help with this. I ended up moving and forgot my account was set to autopay and they took the money out then charged me $80. I explained my situation and they said they would forgive this since it was one time and use the $80 a

986

1 day ago

Gwen_Raven

asked in Tips, Tricks & Troubleshooting

Need Assistance with Voicemail Reset. URGENT!?

I am non-verbal and communicate using a text-to-speech (TTS) device. I need a representative to completely reset my voicemail box back to a brand-new, "uninitialized" state on the backend. During my very first setup on October 28th-ish, I panicked a

17920

1 day ago

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S

sebieh22Beginner

asked in Tips, Tricks & Troubleshooting

Strange behaviour with 5G standalone

Currently have a fascinating issue with 5G standalone and a Xiaomi 17t. LTE advanced and NSA 5G work perfectly but with 5G SA the phone is only connecting on one band at a time and locking to it, so going into buildings it will not happily switch bet

864

S

12 hours ago

G

GS2000Beginner

asked in Billing & Payments

One late payment reported after a misdirected payment – can a rep review for goodwill?

I set up a payment arrangement for Oct 29 and paid that day, but the payment went to the wrong payee by mistake. I caught it and paid Koodo in full on Oct 31. The account is current now, and every other month since I opened it in February has been pa

171

12 hours ago

D

Donald Laurie ThunderBeginner

asked in Billing & Payments

Tablet

I’m being charged for a Tablet that was lost a year and a half ago. And am being charged still, after explaining to them it was stolen

161

13 hours ago

W

warrentscottBeginner

asked in Tips, Tricks & Troubleshooting

problem when tranferring to new phone

Transferring to a new cellular device it quit half way through. Now I can’t even open the new cellular device but it already transferred successfully. So I can’t call or text anymore and now I don’t know what to do. I have already tried swapping SIM

171

19 hours ago

C

ChrisnCharBeginner

asked in Tips, Tricks & Troubleshooting

Issue with Network today 29th Oct

My phone(s) my two accounts stop being able to log on the the network, i tries all of the suggestions in the self help. Both phones show not roistered on network yet I have the Bars showing on the phone sometimes other times the circle wit h the line

362

M

1 day ago

D

Darelene DillmanBeginner

asked in Billing & Payments

my bill payments

Hi there my name is Darelene when I set up my cellphone and add automatic payment from my bank account I set it up for the 28th of every month. I found out that they are putting through on the 26th of every month that is 3 days before my pay days

623

Purple JLeader

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification. Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers. One of which is my number the other was a number I

251

Rusty1274Beginner

Why am I not getting any voicemail messages

People leave a voicemail, but when I check it says you have no messages

171

1 day ago

A

Anon5555Beginner

asked in Tips, Tricks & Troubleshooting

spam calls

My spam calls have gone off the charts in the past few days. What is Koodo doing to address this?

261

D

1 day ago

G

gianni1248Beginner

asked in Tips, Tricks & Troubleshooting

Condo intercom

My iPhone 15 Pro receives ordinary calls normally, but calls forwarded from my building's intercom go straight to voicemail without ringing. I checked Silence Unknown Callers, blocked contacts, and Call Forwarding. The code *#61# reports that voice c

261

2 days ago

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