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Trying to switch from prepaid to postpaid to be able to get service in the UAE

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm cur

71

2 hours ago

Murdock01Beginner

I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

how to use device care

Can’t verify my account on Telus device care

322

jjj24Beginner

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

512

auto-pay by bank account didn't take $10 off

N

notnicecreamOrganizer

Billing & Payments

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

667

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

523

ai_bcBeginner

Hello,I want to express my appreciation to Marvin for helping me resolve my billing issue.:) :) RegardsVB

272

Tips, Tricks & Troubleshooting

O

okapisConnector

iPhone 17 Constantly Dropping Calls

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up

578

dg26Beginner

Europe Easy Roam Travel Pass - MMS question

Hi,Can a Koodo rep/support person confirm for me if MMS is covered on the Europe Easy Roam Travel Passes? My plan includes unlimited talk and text (both SMS and MMS) in Canada and I’m planning to add a 14 day Europe Easy Roam Travel Pass but the docu

623

DrankcrowRockstar

Signed up for Stream+ Premium but can’t set up self serve account to complete activation

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to a

28523

2 days ago

K

kwismerConnector

Prepaid

Can't sign into network or create a self-serve account

I went to a Koodo kiosk in a local mall to purchase a pre-paid sim card. i paid for it, brought the sim card home and installed it into the phone but when it tries to sign into the Koodo network i get a screen that shows the address https://www.koodo

978

K

2 days ago

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E

elsaighBeginner

Trying to switch from prepaid to postpaid to be able to get service in the UAE

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm cur

71

2 hours ago

Murdock01Beginner

I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

how to use device care

Can’t verify my account on Telus device care

322

jjj24Beginner

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

512

auto-pay by bank account didn't take $10 off

N

notnicecreamOrganizer

Billing & Payments

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

667

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

523