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103,870 Topics
478,683 Replies
190,237 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

59350

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

474280

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

619100

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

S

StarmanKAdvisor

Billing & Payments

NSF charge of $80

Hi Koodo,I wasn’t expecting Koodo to charge my bank on 16th because bill was displaying 23rd as due date. Koodo’s automated system tried to charge my bank when I didn’t have anything there. I paid the bill on the 19th but Koodo is now trying to charg

8210

VanislandOrganizer

Hello, my daughter’s phone has roaming charges for $16.00. This was while we were traveling to Sooke together. As soon as the notice came up that roaming charges could apply she put it on airplane mode and still charges were applied. We have not been

133

Slam58Rockstar

Can anyone tell me if this phone is going to be comply to koodo standards in the future (march 1st)?

574

lindsaymfBeginner

Trouble Switching Prepaid to Postpaid

I was trying this morning to switch from a prepaid plan to a post paid one. I received a text message that I was required to respond “YES” to but my phone is SOS and my response cannot send. I can no longer log in and access my prepaid account and wh

493

Saman ChBeginner

Hi, My previous balance was 108$ and I did pay it last day,now I got new bill and the total was 165.22 $ !!!!What is the problem exactly ?

613

Octo34Beginner

Upcoming service disruption Oct 3-4

Got this popup in self serveIs there any more info about this disruption? Will logging in to self serve be unavailable?Actual phone/data service unavailable? Thanks

292

5 hours ago

S

Slam58Rockstar

Billing & Payments

Switch from public mobile to koodo. Price!

Every time I opened my public mobile app it asked me if I wanted to switch to koodo. There was an offer (regular 50 dollars) 40 dollars for 150 gb of data per month. But when I signed up suddenly it was 50 bucks. How do I get the 40 dollar deal that

384

Slam58Rockstar

New to koodo (not impressed so far) and I cant get anything to work

I just want it to work! Why can I make a call? Can someone please help me. (very frustrated) I started setting things up last night to move from public mobile to koodo (honestly, I wish I hadn't bothered) and I cant get anything to work. My account i

323

Bch2000Beginner

I have a plan that is 40$+tax /month and for some reason I just got changed 66$+tax what is that about?? I have 150gb of data and no chance in heck I went through it as well as calling and text included. Kinda shady

241

20 hours ago

I

Iceyunicorn66Beginner

Billing & Payments

Pre-authorized Payment

Hey I have a question what will happen if a pre-authorized payment has come out of the pre-authorized account but there isn’t any account does have sufficient funds. My bill shows it’s been paid but my preauthorized payment but there wasn’t any funds

553

M

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

915 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1079 topics

Plans & Add-ons

1121 topics

Self Serve

478 topics

Prepaid

343 topics

Other

1036 topics

V

VanislandOrganizer

Billing & Payments

Roaming charges

Hello, my daughter’s phone has roaming charges for $16.00. This was while we were traveling to Sooke together. As soon as the notice came up that roaming charges could apply she put it on airplane mode and still charges were applied. We have not been

133

Slam58Rockstar

Can anyone tell me if this phone is going to be comply to koodo standards in the future (march 1st)?

574

Saman ChBeginner

Hi, My previous balance was 108$ and I did pay it last day,now I got new bill and the total was 165.22 $ !!!!What is the problem exactly ?

613

Octo34Beginner

Upcoming service disruption Oct 3-4

Got this popup in self serveIs there any more info about this disruption? Will logging in to self serve be unavailable?Actual phone/data service unavailable? Thanks

292

Bch2000Beginner

I have a plan that is 40$+tax /month and for some reason I just got changed 66$+tax what is that about?? I have 150gb of data and no chance in heck I went through it as well as calling and text included. Kinda shady

241

20 hours ago

I

Iceyunicorn66Beginner

Billing & Payments

Pre-authorized Payment

Hey I have a question what will happen if a pre-authorized payment has come out of the pre-authorized account but there isn’t any account does have sufficient funds. My bill shows it’s been paid but my preauthorized payment but there wasn’t any funds

553

M

1 day ago

R

RagibchowdhuryBeginner

Plans & Add-ons

Easy Roam vs Asia14 Travel Pass

Hello,I just landed in Japan and before I travelled I purchased an Asia14 travel pass, and my Koodo account (Selfserve) reflects/confirmed that my travel pass is purchased. however when I landed and turned on cellular roaming, I only got a text that

413

1 day ago

T

Tim JConnector

Self Serve

No eSIM after transferring number

I recently moved to Koodo from Bell, and transferred my number over. However, I never got a QR code or prompt or anything to put my Koodo eSIM on my phone.I saw this post where the person was suggested to go through the eSim recovery process in Self

919

1 day ago

K

kupopiCoach

Tips, Tricks & Troubleshooting

Not Receiving Security Codes

I am unable to receive any security codes to access various accounts. Texting works as I have been receiving and sending text to family. What is going on and how can I fix it?

527

D

1 day ago

T

TstapBeginner

Tips, Tricks & Troubleshooting

my wifi calling is not working

Hello, A few months ago my wifi calling stopped working. I have tried updating my emergency address but keep getting this endless loop where it doesn’t get accepted. I have tried updating all devices, unpaired watch, switched to light mode and many o

404

D

2 days ago