Koodo Community

en

/

Phones Plans NEW! Koodo Internet Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Self Serve

Help

Community

- - Knowledge base
Updates
Ideas

Create New Post
Login

Welcome to the Koodo Community

102,935 Topics
473,951 Replies
188,113 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|2 months ago

24030

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

446140

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

597850

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

13 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

J

John RondeauBeginner

Other

Device Care Complete

When does the Device Care Complete start:when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

ElcondorpasaBeginner

Tips, Tricks & Troubleshooting

busuu

I've been billed by busuu for a subscription that was not authorized.I've emailed them and they have not provided proper evidence of this subscription, and will not remove the $15 charge.Is there anything Koodo can do, seeing this is clearly a scam.

EliskaBeginner

how to pay trough bank from different country?

Hi there,I’m trying to contact anyone from customer care trough chatbot. But it’s not working because I canceled phone numbers last month. In my account is still the rest of my last bill what I need to pay. But I can’t do it trough self serve because

Dakota 777Beginner

Someone has hacked my account and I believe downloaded an eSIM on there phone

dogukancakarBeginner

Poorest In-Person Customer Service

I recently purchased my plan at this Oakville Place location, but after my experience today, I deeply regret giving them my business.I came in to ask a simple question about an NSF charge that appeared on my very first bill. I just wanted to understa

291

14 hours ago

T

TravelUser999Beginner

Billing & Payments

inadvertent roaming charge- $18??

I have an unexpected $18 roaming charge (“Easy Roam INTL”) on my latest bill. The only possible explanation I can think of is this: while at the Lisbon airport before boarding my flight back to Canada, I removed the travel SIM card I had been using (

catherinejBeginner

Monthly Discount expired

My $10/month discount with auto-pay by bank account was removed, apparently it “expired”.How do I change my plan? It’s not allowing me to change since it was already changed without my knowledge due to the expiration. How can I get this rectified? T

ZqwsBeginner

How to contact customer rep after leve Koodo

I have left koodo half month ago, but Koodo deduct the payment of whole month and hasn't issued final bill.Digital assistant keeps asking phone number and said number is not match???!!It never transferred me to a rep

rioh8712Beginner

Cannot select perk due to error

I am trying to add the “3-Day Easy Roam International” as my free perk but every time I submit the request - I never receive the confirmation email and the perk does not get applied (confirmed by checking add-on’s).I have tried selecting different pe

SashiBeginner

Perplexity AI pro subscrition

Is there any AI subscrition available for ?

281

O

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

341 topics

Tips, Tricks & Troubleshooting

920 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1196 topics

Plans & Add-ons

1188 topics

Self Serve

503 topics

Prepaid

350 topics

Other

1060 topics

J

John RondeauBeginner

Other

Device Care Complete

When does the Device Care Complete start:when you receive your phone from being shipped? or When your old phone information gets transferred over to the new phone?

ElcondorpasaBeginner

Tips, Tricks & Troubleshooting

busuu

I've been billed by busuu for a subscription that was not authorized.I've emailed them and they have not provided proper evidence of this subscription, and will not remove the $15 charge.Is there anything Koodo can do, seeing this is clearly a scam.

EliskaBeginner

how to pay trough bank from different country?

Hi there,I’m trying to contact anyone from customer care trough chatbot. But it’s not working because I canceled phone numbers last month. In my account is still the rest of my last bill what I need to pay. But I can’t do it trough self serve because

TravelUser999Beginner

Billing & Payments

inadvertent roaming charge- $18??

I have an unexpected $18 roaming charge (“Easy Roam INTL”) on my latest bill. The only possible explanation I can think of is this: while at the Lisbon airport before boarding my flight back to Canada, I removed the travel SIM card I had been using (

catherinejBeginner

Monthly Discount expired

My $10/month discount with auto-pay by bank account was removed, apparently it “expired”.How do I change my plan? It’s not allowing me to change since it was already changed without my knowledge due to the expiration. How can I get this rectified? T

AnastasiaPBeginner

Auto-Pay by bank Account Discount Not Applied

Hello,I changed my phone plan to one that qualifies for $10/month discount with auto-pay by bank account and setup pre-auth payment to my bank account last month.I checked my latest bill and noticed that the discount has not been applied.How can I ge

gaudetrehabBeginner

Esim + Easy Room Charges

I just bought a week long orange travel esim. Primary was completed turned off and so was cellular data switching and we were charged everyday on our May bill. I tried Koodo assist and can’t get connected. Help! Thanks!

SharafiaBeginner

confused about my billing

I took koodo connection on Apr 29 and left koodo on May 5. My E-bill is generated on 10th May and shows full amount including activation fee and monthly charge. I cancelled my service within the 15-day CRTC trial period. I am requesting that the acti

Osiel TorresBeginner

I am writing to formally lodge a complaint regarding the failure to provide internet services at my new address, as well as the significant loss of time and wages I have incurred due to Koodo’s mismanagement.Chronology of Events: April 29: Service wa

RythmalBeginner

Bill shows a New number I never Added or Requested

My latest bill shows a new number that I never requested or added. There is a new setup fee and other charges against number and the total amount for that number is 165.69. Who added this? Looks like a koodo or someone one working for them has starte

715

M

1 day ago