Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

8 months ago

63120

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

4 years ago

622760

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

5 Articles

Recently Active
Categories
Help others

V

VirginieBConnector

asked in Self Serve

Cannot send text - ,sometimes they receive it several times

Hi,A while ago I switched from monthly to prepaid and since there I’ve had issue with my texts, but it’s just getting worse and worse. I have an iPhone.Most of the times it tells me it cannot be delivered. A friend of mine got it 4 times anyway. I h

273

1 hour ago

G

Gladys14Beginner

asked in Purchases & Returns

Pixel 10a, Pro, Pro XL - Is the BOOTLOADER Able To Be Unlocked For GrapheneOS In November 2026?

I’m looking for a specific answer for the above noted Google Pixel models being sold by Koodo in November of 2026, if the Bootloader is unlockable to permit the installation of GrapheneOS? I am NOT talking about the SIM lock, but the Bootloader lock

61

jacob.wBeginner

Need help signing up for internet service

Hello, I recently returned to Koodo after having migrated away for a short time because of moving. I had intended to bundle both mobility and internet service. I recall previously being offered a discount for essentially bundling the two but now when

141

kmacsourisAdvocate

Unable to add mobile plan to smart watch

I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the lates

11924

12 hours ago

I

isieBeginner

asked in Billing & Payments

payment due date?

My payment due date is Nov 6. Why was the autopayment taken out of my bank account on Oct 31?

161

16 hours ago

H

Hurt Frustrated Used AbusedBeginner

posted in Other

Swindled out of Amazon Prime

Paying a Koodo bill, and noticed an unusual icon too good to be true right?"3 months free Amazon Prime. Then $9.99"Ok, wow! I feel like a million bucks! Signed up. Happy.Next day Koodo text: here's a great new plan limited time. Get 10 extra gb and s

454

17 hours ago

G

Garpo99Beginner

asked in Purchases & Returns

Transfer Tab and Number to new unlocked phone

Hi All! I am buying a new unlocked iphone from a friend which I want to set up. My current Koodo plan has a small amount left on my Tab. How do I handle this transfer? I would think I need to pay the Tab balance before transferring the number but

303

amirsapelBeginner

Hi I want to cancel my account and not to transfer to any other provider.

251

harmar08Beginner

Need help. I received this email recently.

I didn't take any action upon receiving this and now I can't use my phone anymore. No data and I can't call or text anymore. I tried going to koodo assist but I couldn't log in using my email and password anymore (which i have access before). What s

597

1 day ago

A

Alexandra11Beginner

asked in Other

Urgent: Unauthorized Email Change and Phone Service Disconnection

Hello, My Koodo phone service suddenly stopped working today, November 1, 2026, and I can only make emergency calls. I also cannot log in because my password is being rejected. My October bill showed a credit balance of over $200, with no outstanding

522

D

1 day ago

Show more activity

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

329 topics

Tips, Tricks & Troubleshooting

936 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1109 topics

Plans & Add-ons

1141 topics

Self Serve

499 topics

Prepaid

350 topics

Other

1065 topics

V

VirginieBConnector

asked in Self Serve

Cannot send text - ,sometimes they receive it several times

Hi,A while ago I switched from monthly to prepaid and since there I’ve had issue with my texts, but it’s just getting worse and worse. I have an iPhone.Most of the times it tells me it cannot be delivered. A friend of mine got it 4 times anyway. I h

273

1 hour ago

G

Gladys14Beginner

asked in Purchases & Returns

Pixel 10a, Pro, Pro XL - Is the BOOTLOADER Able To Be Unlocked For GrapheneOS In November 2026?

I’m looking for a specific answer for the above noted Google Pixel models being sold by Koodo in November of 2026, if the Bootloader is unlockable to permit the installation of GrapheneOS? I am NOT talking about the SIM lock, but the Bootloader lock

61

jacob.wBeginner

Need help signing up for internet service

Hello, I recently returned to Koodo after having migrated away for a short time because of moving. I had intended to bundle both mobility and internet service. I recall previously being offered a discount for essentially bundling the two but now when

141

kmacsourisAdvocate

Unable to add mobile plan to smart watch

I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the lates

11924

12 hours ago

I

isieBeginner

asked in Billing & Payments

payment due date?

My payment due date is Nov 6. Why was the autopayment taken out of my bank account on Oct 31?

161

16 hours ago

H

harmar08Beginner

asked in Prepaid

Need help. I received this email recently.

I didn't take any action upon receiving this and now I can't use my phone anymore. No data and I can't call or text anymore. I tried going to koodo assist but I couldn't log in using my email and password anymore (which i have access before). What s

597

1 day ago

A

Alexandra11Beginner

asked in Other

Urgent: Unauthorized Email Change and Phone Service Disconnection

Hello, My Koodo phone service suddenly stopped working today, November 1, 2026, and I can only make emergency calls. I also cannot log in because my password is being rejected. My October bill showed a credit balance of over $200, with no outstanding

522

JwigstonBeginner

i switched from a prepaid to a monthly plan online last night and now i have no reception and it just says sos.

735

2 days ago

S

sebieh22Beginner

asked in Tips, Tricks & Troubleshooting

Strange behaviour with 5G standalone

Currently have a fascinating issue with 5G standalone and a Xiaomi 17t. LTE advanced and NSA 5G work perfectly but with 5G SA the phone is only connecting on one band at a time and locking to it, so going into buildings it will not happily switch bet

974

S

2 days ago

W

warrentscottBeginner

asked in Tips, Tricks & Troubleshooting

problem when tranferring to new phone

Transferring to a new cellular device it quit half way through. Now I can’t even open the new cellular device but it already transferred successfully. So I can’t call or text anymore and now I don’t know what to do. I have already tried swapping SIM

211

3 days ago

Show more activity