Welcome to the Koodo Community

4 hours ago

Cidalia CorreiaConnector

Koodo abuses the elderly/pensioners and responds with solutions from the last century that take 4 to 6 weeks

paid two Koodo bills twice, I spoke with my bank who told me to talk to Koodo. Today, Sunday, I spent an hour and a half on the phone to resolve the issue, and what they promised was to send a check in 4 to 6 weeks. I am a retiree who lives on my pen

RLBRockstar

Tips, Tricks & Troubleshooting

Someone else added themselves to my account with a different name and phone number.

Hello:I got e-mail at the address I use for Koodo, saying that someone activated roaming on my account in France, and that I have ordered a separate plan for a new person on my account.I logged in to Koodo self serve and see a new name and different

332

Cidalia CorreiaConnector

Abuse and retention of client money for 4 to 6 weeks

Right, elderly pensioners do not have special treatment... I ask again: aren't you ashamed to take 4 to 6 weeks to return money that isn't yours? And by check in 2026?

131

Dan JohnstonBeginner

how to stop bill after opted out koodo mobile plan

Wrongful roaming charges

Charged roaming fees for Feb 7,2026 and Feb 21,2026 but I did not leave the country

jer55Beginner

Once again, I’m asking for roaming charges to be removed from our bill. The last 2 months I believe there have been roaming charges and we haven’t even left the country. Please remove these extra charges.

2026travelBeginner

Travel Pass For Portugal

I am looking at getting Travel Pass for our trip to Portugal and have a few questions:We are leaving in May, 2026 is it too early to get now?Once I buy, do I need to activate? or as I read it activates automatically once you arrive at your destinatio

mollyfengBeginner

I have moved out my number to another carrier last December, From self service looks I have enrolled no service, but I still received monthly bill until now, so I will be charged 65.54 and then Koodo will credit it back. Anyone can help to stop this?

KpeppBeginner

preauthorized paymenf

I’m currently getting the $10 discount with Preauthorized payments from my banks account. If I change it to my credit card will I loose the discount?

GowthamBeginner

Cancel Home Internet Subscription

I am trying to cancel my home internet subscription last couple of days. But, noone responding direct line (1 855 350 1170). I did schedule a callback. The technical personal transferred my call again and noone answered. I am waiting in the call for

182

G

18 hours ago

Phones & Devices

The place to ask all of your phone related questions

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Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1192 topics

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1126 topics

Self Serve

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Prepaid

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Other

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H

hank755Beginner

Prepaid

Prepaid US Roaming Issue

I have a prepaid Koodo plan. I purchased the 3GB US roaming plan and then another 1GB add-on when I knew I was going to over the original 3GB. I now need to have another 1GB but I don't see an option of getting another 1GB in my self serve account. A

233

4 hours ago

Cidalia CorreiaConnector

Koodo abuses the elderly/pensioners and responds with solutions from the last century that take 4 to 6 weeks

paid two Koodo bills twice, I spoke with my bank who told me to talk to Koodo. Today, Sunday, I spent an hour and a half on the phone to resolve the issue, and what they promised was to send a check in 4 to 6 weeks. I am a retiree who lives on my pen

RLBRockstar

Tips, Tricks & Troubleshooting

Someone else added themselves to my account with a different name and phone number.

Hello:I got e-mail at the address I use for Koodo, saying that someone activated roaming on my account in France, and that I have ordered a separate plan for a new person on my account.I logged in to Koodo self serve and see a new name and different

332

Cidalia CorreiaConnector

Abuse and retention of client money for 4 to 6 weeks

Right, elderly pensioners do not have special treatment... I ask again: aren't you ashamed to take 4 to 6 weeks to return money that isn't yours? And by check in 2026?

131

Dan JohnstonBeginner