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Activated new plan today.

I activated a new plan today. I still haven't received an Esim notification or QR code.

243

BJD31Beginner

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tool

775

Benner16Organizer

Just received my bill and was charged an extra $12.00 for minutes on an unlimited plan. Anyone else experience this?

203

6 hours ago

A

aeltahir_mtlAdvisor

Easy Roam stopped working

Hi Guys,I am overseas and my Easy Roam stopped working so I added it back to my services but when I try to do a call it’s still gives me the local’s operator your phone is temporary out of service. How to enable the roaming service back fully?Thanks

6212

msarkissianBeginner

esim hasn't been sent or activated

Hi I placed an order last nite, added my son on as an additional line, entered the EID but the esim was sent to his phone.. (may i entered the EID wrong) I have no way to edit the order i made.

423

10 hours ago

S

Sharon SchalerAdvisor

KOODO WIFI CALLING MSG 'UNABLE TO CONNECT AT THIS TIME'

I HAVE BEEN USING KOODO WIFI CALLING SINCE MAY 21ST, NOW TODAY…. MY WIFI CALLING IS SAYING ‘ UNABLE TO ACTIVATE WIFI CALLING PLEASE TRY AGAIN LATER, WHAT IS HAPPENING???TALSO THREE DAYS AGO I RECEIVED AN EMAIL SAYING MY PREAUTHORIZED PYMT HAD BEEN

498

Phil HartleyBeginner

roaming notification even though i did not leave Canada

I am in Canada and have always been in Canada. I keep getting roaming notification emails and cannot address the issue thru the Bot. The method of turning off the roaming possibility that the Bot suggests (manually select Koodo as the cellular netw

323

mautacusBeginner

Got an email "Cancelled service and your next bill" when I never cancelled

I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.Just now I got an email with subject: Cancelled service and your next billThe email says: We’re sorry to

537

P

pankajbcBeginner

Rogers-to-Koodo transfer cancelled after accidentally deleting Rogers eSIM

My Rogers-to-Koodo transfer was cancelled after I accidentally deleted my Rogers eSIM. Rogers has agreed to manually approve the transfer once Koodo sends a new request.I can’t reach a Koodo agent, and a callback won’t work because calls to my number

425

Transfer from Public Mobile to Koodo

B

Brian198214052Beginner

Self Serve

I started the process of transferring to Koodo post paid from Public Mobile, through my Public Mobile self serve account. After entering my phone’s 32 digit EID, it asked me to confirm that I approve a credit check, which I did. While it was proces

315

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K

KennyN65Beginner

Activated new plan today.

I activated a new plan today. I still haven't received an Esim notification or QR code.

243

BJD31Beginner

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tool

775

Benner16Organizer

Just received my bill and was charged an extra $12.00 for minutes on an unlimited plan. Anyone else experience this?

203

6 hours ago

A

aeltahir_mtlAdvisor

Easy Roam stopped working

Hi Guys,I am overseas and my Easy Roam stopped working so I added it back to my services but when I try to do a call it’s still gives me the local’s operator your phone is temporary out of service. How to enable the roaming service back fully?Thanks

6212

msarkissianBeginner

esim hasn't been sent or activated

Hi I placed an order last nite, added my son on as an additional line, entered the EID but the esim was sent to his phone.. (may i entered the EID wrong) I have no way to edit the order i made.

423

10 hours ago

S

Sharon SchalerAdvisor

KOODO WIFI CALLING MSG 'UNABLE TO CONNECT AT THIS TIME'

I HAVE BEEN USING KOODO WIFI CALLING SINCE MAY 21ST, NOW TODAY…. MY WIFI CALLING IS SAYING ‘ UNABLE TO ACTIVATE WIFI CALLING PLEASE TRY AGAIN LATER, WHAT IS HAPPENING???TALSO THREE DAYS AGO I RECEIVED AN EMAIL SAYING MY PREAUTHORIZED PYMT HAD BEEN

498

Phil HartleyBeginner

roaming notification even though i did not leave Canada

I am in Canada and have always been in Canada. I keep getting roaming notification emails and cannot address the issue thru the Bot. The method of turning off the roaming possibility that the Bot suggests (manually select Koodo as the cellular netw

323

mautacusBeginner

Got an email "Cancelled service and your next bill" when I never cancelled

I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.Just now I got an email with subject: Cancelled service and your next billThe email says: We’re sorry to

537

P

pankajbcBeginner

Rogers-to-Koodo transfer cancelled after accidentally deleting Rogers eSIM

My Rogers-to-Koodo transfer was cancelled after I accidentally deleted my Rogers eSIM. Rogers has agreed to manually approve the transfer once Koodo sends a new request.I can’t reach a Koodo agent, and a callback won’t work because calls to my number

425

Transfer from Public Mobile to Koodo

B

Brian198214052Beginner

Self Serve

I started the process of transferring to Koodo post paid from Public Mobile, through my Public Mobile self serve account. After entering my phone’s 32 digit EID, it asked me to confirm that I approve a credit check, which I did. While it was proces

315