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I just signed up for a roaming package for europe for $50. It is added on to my plan. I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ………. . Your data is no long

1056

3 hours ago

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Aud.Connector

didn't receive any txt or QR code to activate my eSIM

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

496

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3 hours ago

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Diego Antonio bonilla almeridaBeginner

me generaron un pago adicional a una line que tengo

Por que me generaron un pago adicional si no acepte nada de eso a unas de mi líneas no estoy de acuerdo en eso pago adicionales

81

5 hours ago

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Kirandeep07Connector

Still Being Charged ~$19 Every Month After Cancelling My Koodo Number in February

Hi Koodo Community,I’m hoping someone from Koodo can help me resolve this issue.I cancelled my Koodo phone number/service back in February, and I had already paid all of my previous and final bills. However, I am still being charged approximately $19

498

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6 hours ago

EarlyRiserBeginner

Payment confirmation emails not being sent.

The last and only time I’ve ever receive a payment confirmation email after paying my bill was back in Feb 2026. Ever since then I’ve been repeatedly FORCED to go through the dreaded “request call back procedure” to get an actual payment confirmatio

476

EdenKAdvisor

Hello, I’d like to reactivate my SIM card after having it placed on a seasonal hold while I was away from Canada. I have now returned to the country and would like to resume my service. Could you please help me reactivate my line?

364

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8 hours ago

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NicoleOlanBeginner

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

97265

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11 hours ago

Margaret CainBeginner

Want to upgrade phone, but..

Data Usage

I am traveling. I purchased an International roaming package but I'm getting alerts that my data usage will expire, how do I ensure my internet access continues?

363

Gur BajwaBeginner

Hi guys i've two lines with koodo since last 7 years and I never had any issue. In April 2026 i upgrade my plan but with less amount as I was used to pay earlier. Now since July i'm having hard time with network as data & calls doesn't work prope

714

playfordOrganizer

My Iphone battery life is nearing the end and i want to change phones. I selected a google phone but when I go to check out, it is asking what plan I want. I don’t want to change my plan as it is overkill already for my limited usage, but it wants me

292

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Aud.Connector

didn't receive any txt or QR code to activate my eSIM

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

496

Kirandeep07Connector

Still Being Charged ~$19 Every Month After Cancelling My Koodo Number in February

Hi Koodo Community,I’m hoping someone from Koodo can help me resolve this issue.I cancelled my Koodo phone number/service back in February, and I had already paid all of my previous and final bills. However, I am still being charged approximately $19

498

K

6 hours ago

EarlyRiserBeginner

Payment confirmation emails not being sent.

The last and only time I’ve ever receive a payment confirmation email after paying my bill was back in Feb 2026. Ever since then I’ve been repeatedly FORCED to go through the dreaded “request call back procedure” to get an actual payment confirmatio

476

6 hours ago

Margaret CainBeginner

Data Usage

I am traveling. I purchased an International roaming package but I'm getting alerts that my data usage will expire, how do I ensure my internet access continues?

363

Want to upgrade phone, but..

P

playfordOrganizer

Self Serve

My Iphone battery life is nearing the end and i want to change phones. I selected a google phone but when I go to check out, it is asking what plan I want. I don’t want to change my plan as it is overkill already for my limited usage, but it wants me

292

T

tl.alexRockstar

Banking verification code leaves busy signal and voicemail afterward

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the

9514

lbm227Connector

I tried to move from pre-paid to post paid

I tried to move over from prepaid to post paid and now my phone no longer has cell service and i can’t login online.

558

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SuesmithBeginner