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iPhone 17 Constantly Dropping Calls

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up

62

dg26Beginner

Europe Easy Roam Travel Pass - MMS question

Hi,Can a Koodo rep/support person confirm for me if MMS is covered on the Europe Easy Roam Travel Passes? My plan includes unlimited talk and text (both SMS and MMS) in Canada and I’m planning to add a 14 day Europe Easy Roam Travel Pass but the docu

161

DrankcrowRockstar

Signed up for Stream+ Premium but can’t set up self serve account to complete activation

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to a

27823

7 hours ago

K

kwismerConnector

Prepaid

Can't sign into network or create a self-serve account

I went to a Koodo kiosk in a local mall to purchase a pre-paid sim card. i paid for it, brought the sim card home and installed it into the phone but when it tries to sign into the Koodo network i get a screen that shows the address https://www.koodo

858

Anna000Beginner

I don’t understand why I am charged although I returned the modem. Can you please tell me what the charge is for?

282

13 hours ago

NewfieMudderBeginner

Account not working

I started with Kudos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Kudos in town, they couldn't help me. I need someone from coustmer servic

533

O

14 hours ago

NewfieMudderBeginner

Phone Service Not working

I started with Koodos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Koodos in town, they couldn't help me. I need someone from coustmer serv

211

HockeyfanConnector

I recently signed up for a bring own your phone plan and I never got email with a QR code, I can’t receive text messages from the new number until the esim is activated.

446

BlessBeginner

Disney plus stopped working

My Disney plus recently started asking for a subscription plan. I pay for this through koodo. I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month.

292

1 day ago

NicoleOlanBeginner

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

77250

M

1 day ago

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O

okapisBeginner

iPhone 17 Constantly Dropping Calls

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up

62

dg26Beginner

Europe Easy Roam Travel Pass - MMS question

Hi,Can a Koodo rep/support person confirm for me if MMS is covered on the Europe Easy Roam Travel Passes? My plan includes unlimited talk and text (both SMS and MMS) in Canada and I’m planning to add a 14 day Europe Easy Roam Travel Pass but the docu

161

Anna000Beginner

I don’t understand why I am charged although I returned the modem. Can you please tell me what the charge is for?

282

13 hours ago

NewfieMudderBeginner

Phone Service Not working

I started with Koodos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Koodos in town, they couldn't help me. I need someone from coustmer serv

211

BlessBeginner

Disney plus stopped working

My Disney plus recently started asking for a subscription plan. I pay for this through koodo. I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month.

292

1 day ago

K

KokorytaConnector

Plans & Add-ons

Cannot add a perk, chatbot is useless

I have been a customer for a month, just had my first bill. I have not been able to add any perk to my account. I have tried all the troubleshooting- different browser, incognito modeI can’t talk to a rep because the chatbot is useless and when I try

524

K

Kath1Organizer

Self Serve

Pick My Perk not working

I’ve signed up for an additional phone line and its not letting me Pick My Perk. I get an error message when I try.

9814

MayeBeginner

For how long is the pre-authorized plan discount offered if I decide to change it?

515

D

J

jocelyn666555Beginner

Billing & Payments

upcoming bill date?

I have internet. Why does it not show the upcoming bill date on my account. I’m a new subscriber and don’t know what payment will come out of my bank acct.

394

Can't add a perk. Koodo Assist not working

J

JKysunaConnector

Plans & Add-ons

I recently adding a phone to my plan and then I received a notification that my perk has been changed. When I look online and try to add Premium voicemail, the next screen says no perk is added. Koodo Assist is useless, I’ve tried on my phone and on

396

D