Welcome to the Koodo Community

No speed dial for Koodo voicemail

After replacing my SIM card, speed dial 1 no longer works to access my Koodo voicemail. I just get dead air. And the voicemail access number does not appear on my phone anywhere. How do I get Koodo to push that voicemail access number to my phone?

458

R

16 hours ago

G

greenlawsavoyBeginner

Free Perk

I have been trying to add the free perk to one of my phone lines but it won’t update. For my line ending in 8247 I have been trying to add unlimited international calling (and have now incurred long distance because I thought it was there when I too

141

17 hours ago

Trying to switch from prepaid to postpaid to be able to get service in the UAE

elsaighBeginner

Other

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm cur

464

18 hours ago

H

haf.traanfBeginner

Need help setting up a new Koodo phone plan

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me

574

Evanguy121Beginner

getting an Esim from koodo

I’m trying to get an E sim for my new phone but can figure out how. i have a monthly billing plan with tab, my old phone had a physical sim card in it, i lost it in the ocean. its gone.i went online and used my tab to get a new phone, it was mailed

312

johnwaitBeginner

New subscriber, upon registering for self-service "You’re still waiting to be approved"

Hi.Just signed up for the first time (ever) for a Koodo Mobile plan, with the project of porting my existing mobile number from another provider (that step has yet to be started)After signing up, I received my Service Agreement by email (my very own,

222

P

PlantgalRockstar

Paid for Stream+ & can't activate Amazon Prime or Disney+

Hi!I purchased Stream + a few days ago.I activated Netflix and Gem no problem but can't get Disney+ or Amazon Prime to activate.I set up a self serve account & followed the activation links.Disney+ keeps asking me to select a plan and pay.Amazon

1138

Murdock01Beginner

how to use device care

Can’t verify my account on Telus device care

382

jjj24Beginner

I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

662

auto-pay by bank account didn't take $10 off

3 days ago

N

notnicecreamOrganizer

Billing & Payments

Hi,I changed out plans over a month ago and setup autobank payment but the $10 off both plans didn’t apply their discounts correctly.

727

3 days ago

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G

greenlawsavoyBeginner

Free Perk

I have been trying to add the free perk to one of my phone lines but it won’t update. For my line ending in 8247 I have been trying to add unlimited international calling (and have now incurred long distance because I thought it was there when I too

141

17 hours ago

Trying to switch from prepaid to postpaid to be able to get service in the UAE

elsaighBeginner

Other

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm cur

464

18 hours ago

H

haf.traanfBeginner

Need help setting up a new Koodo phone plan

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me

574

Evanguy121Beginner

getting an Esim from koodo

I’m trying to get an E sim for my new phone but can figure out how. i have a monthly billing plan with tab, my old phone had a physical sim card in it, i lost it in the ocean. its gone.i went online and used my tab to get a new phone, it was mailed

312

johnwaitBeginner

New subscriber, upon registering for self-service "You’re still waiting to be approved"

Hi.Just signed up for the first time (ever) for a Koodo Mobile plan, with the project of porting my existing mobile number from another provider (that step has yet to be started)After signing up, I received my Service Agreement by email (my very own,

222

I need a detailed breakdown of my bill. My partial payments are not reflected on my overdue bill.

Murdock01Beginner

Other

how to use device care

Can’t verify my account on Telus device care

382

jjj24Beginner

/* URGENT */Title.I did make 2 or 3 promised payments of $ 82.40 in April~May, but they do not seem to be reflected on my bill which is why I am reluctant to pay in full.I have financial stability to pay the bill now, but I would like a detailed brea

662

TAC234Beginner

My bill is charging for roaming when we have not left the city let alone the province. Coincidentally the bill is exactly the same as the one from last month when we did leave the province and deserved roaming charges. Very frustrated customer here.

583

3 days ago

O

okapisConnector