Get Help & Support | Koodo Community

1 hour ago

T

TstapBeginner

my wifi calling is not working

Hello, A few months ago my wifi calling stopped working. I have tried updating my emergency address but keep getting this endless loop where it doesn’t get accepted. I have tried updating all devices, unpaired watch, switched to light mode and many o

334

KonostanConnector

Public Mobile Fast Switch - no Koodo eSIM and no service

Hi, I just switched from Public Mobile to Koodo using Fast Switch.I confirmed the number transfer by replying YES to the Public Mobile SMS. Public Mobile has now disconnected my service.Koodo appeared on my iPhone for a few seconds, but then disappea

988

19 hours ago

C

curtis93Beginner

Prepaid

Phone showing old number after porting

I ported my phone number from Public Mobile to Koodo Prepaid (I got a call back via chat and had an agent do it over the phone as I was told to) but when I look at the settings app in my phone under SIM or about phone it’s still showing the temporary

697

Tim JBeginner

No eSIM after transferring number

I recently moved to Koodo from Bell, and transferred my number over. However, I never got a QR code or prompt or anything to put my Koodo eSIM on my phone.I saw this post where the person was suggested to go through the eSim recovery process in Self

464

Nik902Beginner

Charged twice for Stream+. Unable to get help.

So, I am a Public Mobile customer, and on September 28th was offered a promo for a Stream+ package (Netflix, Amazon Prime, Disney+) for $23/month via Koodo Self Serve. I signed up, and my card was charged the full amount plus NS sales tax (26.22), bu

262

1 day ago

S

SallyohBeginner

Billing & Payments

Inquiry Regarding an Unexpected Charge

Hello, my name is Sally Oh, and I would like to inquire about my cancelled plan and the charges on my account.I was in Canada as an international student from January 2024 to July 2026. I moved back to South Korea, my home country, in July 2026, and

302

1 day ago

V

V.EdwardsBeginner

Other

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

117750

RockyRidgeConnector

Hello, It seem that Koodo’s Caribean destinations does not include Barbardos? What will be the roaming solution for Barbardos then?From this link https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AU7gw4XHZol_4pofpZJO5BMdJO

576

A

AiresDBeginner

Can I keep using my current phone while leaving an upgraded iPhone unused as a gift?

Hi! I’m upgrading to an iPhone 18 Pro as a gift for my brother. I’ll pay for the phone on my Koodo account, but I want to keep using my current phone with my current Koodo SIM/eSIM. Can I leave the new iPhone unused until I give it to him, and will i

583

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

323 topics

Tips, Tricks & Troubleshooting

914 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1074 topics

Plans & Add-ons

1120 topics

Self Serve

477 topics

Prepaid

343 topics

Other

1034 topics

T

TstapBeginner

my wifi calling is not working

Hello, A few months ago my wifi calling stopped working. I have tried updating my emergency address but keep getting this endless loop where it doesn’t get accepted. I have tried updating all devices, unpaired watch, switched to light mode and many o

334

KonostanConnector

Public Mobile Fast Switch - no Koodo eSIM and no service

Hi, I just switched from Public Mobile to Koodo using Fast Switch.I confirmed the number transfer by replying YES to the Public Mobile SMS. Public Mobile has now disconnected my service.Koodo appeared on my iPhone for a few seconds, but then disappea

988

19 hours ago

C

curtis93Beginner

Prepaid

Phone showing old number after porting

I ported my phone number from Public Mobile to Koodo Prepaid (I got a call back via chat and had an agent do it over the phone as I was told to) but when I look at the settings app in my phone under SIM or about phone it’s still showing the temporary

697

Tim JBeginner

No eSIM after transferring number

I recently moved to Koodo from Bell, and transferred my number over. However, I never got a QR code or prompt or anything to put my Koodo eSIM on my phone.I saw this post where the person was suggested to go through the eSim recovery process in Self

464

Nik902Beginner

Charged twice for Stream+. Unable to get help.

So, I am a Public Mobile customer, and on September 28th was offered a promo for a Stream+ package (Netflix, Amazon Prime, Disney+) for $23/month via Koodo Self Serve. I signed up, and my card was charged the full amount plus NS sales tax (26.22), bu

262

1 day ago

S

SallyohBeginner

Billing & Payments

Inquiry Regarding an Unexpected Charge

Hello, my name is Sally Oh, and I would like to inquire about my cancelled plan and the charges on my account.I was in Canada as an international student from January 2024 to July 2026. I moved back to South Korea, my home country, in July 2026, and

302

RockyRidgeConnector

Hello, It seem that Koodo’s Caribean destinations does not include Barbardos? What will be the roaming solution for Barbardos then?From this link https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AU7gw4XHZol_4pofpZJO5BMdJO

576

A

AiresDBeginner

Can I keep using my current phone while leaving an upgraded iPhone unused as a gift?

Hi! I’m upgrading to an iPhone 18 Pro as a gift for my brother. I’ll pay for the phone on my Koodo account, but I want to keep using my current phone with my current Koodo SIM/eSIM. Can I leave the new iPhone unused until I give it to him, and will i

583

1100sabreBeginner

I have used wifi calling for a long time. Recently my phone has been dropping calls at home. I use wifi calling because I only get either no bars or just one bar of mobile reception in my house. So I double-checked that wifi calling was on. It was

412

MJLavooiBeginner

$ 100 .00 per 365 days prepaid plan

Can I receive text messages in the Netherlands from Canada with the $ 100 .00 per 365 days prepaid plan or do need a preipad plan with international texting?

1038

M