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Welcome to the Koodo Community

102,960 Topics
474,070 Replies
188,189 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

24950

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

447070

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|3 years ago

598570

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

14 Articles

Plans & Services

13 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

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Peyman GhasemibeheshtiBeginner

Billing & Payments

Billing

Hello,I closed my account in March 2026, and I also received a confirmation call . However, I am still receiving bills.I have tried contacting customer support multiple times, but I do not receive any callback, and there is no direct contact number a

OmairBeginner

Hello,I closed my account in December 2025, and I also received a confirmation call on December 15 in the afternoon confirming the closure. However, I am still receiving bills.I have tried contacting customer support multiple times, but I do not rece

CP1Beginner

incorrectly charged roaming fees

Hello, I was incorrectly charged roaming fees despite not leaving canada. The first charge of 16$ on January 30 2026 and again in April 2026 for 64$. I would like the charges and any interest removed please as it is an error. Thank you

MklipBeginner

koodo ignored my $60 European roaming add on

Good afternoon, Would you kindly check on my account re: activation of my European 30 day travel roaming plan for $60? I activated the plan from the web site koodomobile app on my phone before leaving to Europe on April 29. I received confirmation

kencovoBeginner

Charged for extra day of roaming but i was in different time zone

I traveled from Montreal (Eastern Time Zone) to Seattle (Pacific Time Zone) on 28 March 2026.I made sure to go into Airplane Mode before 11:59 PM Pacific Time on 28th but Koodo still charged me for Easy Roam on 29th because they seemed to ignore that

Bella.MConnector

Why is it impossible to actually talk to a human being? I have been waiting 2 months for my activation email for my home internet. Does anyone know how to contact someone. No one ever answers when I set up a "call back"

alyciaOrganizer

Charged $50 dollars on my account without my authroization

So frustrated with Koodo. They charged my account $50 for 3 day international roaming and said I activated it in-store and won’t remove the charge. I even told them I didn’t go into the store. Ugh...and their chatbot rep is no help. I would like to s

IlluministBeginner

Busuu fraud subscription charges

How do I get these fraudulent charges removed?

20512

7 hours ago

S

Shirley MurrayBeginner

Billing & Payments

credid card

need to give my new credit card #

GorpyBeginner

So I have two numbers on one account. One for me and one for my son.He’s run out of data and need a one time addition for this month. He’s data is currently blocked. He can’t get the add on because he’s not the account holder. When I log into the

161

G

12 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

342 topics

Tips, Tricks & Troubleshooting

920 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1210 topics

Plans & Add-ons

1191 topics

Self Serve

503 topics

Prepaid

350 topics

Other

1064 topics

M

MklipBeginner

Plans & Add-ons

koodo ignored my $60 European roaming add on

Good afternoon, Would you kindly check on my account re: activation of my European 30 day travel roaming plan for $60? I activated the plan from the web site koodomobile app on my phone before leaving to Europe on April 29. I received confirmation

kencovoBeginner

Charged for extra day of roaming but i was in different time zone

I traveled from Montreal (Eastern Time Zone) to Seattle (Pacific Time Zone) on 28 March 2026.I made sure to go into Airplane Mode before 11:59 PM Pacific Time on 28th but Koodo still charged me for Easy Roam on 29th because they seemed to ignore that

Bella.MConnector

Why is it impossible to actually talk to a human being? I have been waiting 2 months for my activation email for my home internet. Does anyone know how to contact someone. No one ever answers when I set up a "call back"

569

6 hours ago

S

Shirley MurrayBeginner

Billing & Payments

credid card

need to give my new credit card #

GorpyBeginner

So I have two numbers on one account. One for me and one for my son.He’s run out of data and need a one time addition for this month. He’s data is currently blocked. He can’t get the add on because he’s not the account holder. When I log into the

Leomartin6Beginner

Plan rate changed without consent or email received, deceiving.And no, a message in small prints at the bottom of a bill, that no one opens when everything’s normal, is not a viable noticeTerrible service.Thank you,

SK_26Beginner

KOODO Refer a friend doesn't work

It has become extremely frustrating to deal with the complete lack of proper assistance from Koodo’s customer service. Despite multiple attempts over several months, I have yet to receive a clear answer or any meaningful support regarding the missing

Porting in limbo, no help available

I have ported my number from Virgin to Koodoo more than 4 hours ago. I replied YES to the virgin message to initiate the Port and I have received a Welcome message from Koodoo as well. However, I can’t send or receive and calls or messages on my phon

Sierra drakeAdvisor

Last billing I set up automatic billing and it even confirmed it for me. Now this month, it didn’t take my payment so now I have a past due charge on my bill even though I took the steps to not have to worry about typing in all my banking information

acey3Beginner

Why doesn’t Koodo allow pre-authorized $10 discounts on credit card payments?

352

O

1 day ago