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103,851 Topics
478,591 Replies
190,203 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|7 months ago

58720

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

473780

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

618550

Support Articles

New to Koodo

12 Articles

Device & Phone Support

12 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

V

V.EdwardsBeginner

Other

Wireless Home Phone Hardware Replacement

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The sta

112750

RockyRidgeConnector

Hello, It seem that Koodo’s Caribean destinations does not include Barbardos? What will be the roaming solution for Barbardos then?From this link https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AU7gw4XHZol_4pofpZJO5BMdJO

486

D

3 hours ago

A

AiresDBeginner

Tips, Tricks & Troubleshooting

Can I keep using my current phone while leaving an upgraded iPhone unused as a gift?

Hi! I’m upgrading to an iPhone 18 Pro as a gift for my brother. I’ll pay for the phone on my Koodo account, but I want to keep using my current phone with my current Koodo SIM/eSIM. Can I leave the new iPhone unused until I give it to him, and will i

463

1100sabreBeginner

I have used wifi calling for a long time. Recently my phone has been dropping calls at home. I use wifi calling because I only get either no bars or just one bar of mobile reception in my house. So I double-checked that wifi calling was on. It was

332

MJLavooiBeginner

$ 100 .00 per 365 days prepaid plan

Can I receive text messages in the Netherlands from Canada with the $ 100 .00 per 365 days prepaid plan or do need a preipad plan with international texting?

838

JJNBeginner

Prime already billed through Koodo

Hi all! I recently added Stream+ to my services, but I cannot activate Amazon Prime. I have already reviewed the troubleshooting and contacted Amazon; however, the issue is that my Prime account was already being billed through Koodo so it is not an

807

Anna02Beginner

customer service problem

I contacted Koodo Care to ask whether my plan included US roaming. The agent said it didn’t and offered to add it. I agreed, but she changed my Long Distance Calling perk to US Roaming without telling me that my existing perk would be removed.As a re

522

JohnnyoneBeginner

were do I find a new flip phones seems stores never have any?

453

RuthMpblBeginner

délai de remboursement suite à résiliation

Bonjour, J'ai résilié ma ligne et réglé ma dernière facture. Je suis à présent en attente du remboursement. Combien de temps cela prendra s'il vous plaît? Merci

223

1 day ago

C

CokesonConnector

Plans & Add-ons

3 day Easy roam US perk

Hello, I requested to switch the free perk to 3-day Easy Roam US. I want to confirm if this has been done and is now in effective. Thank you. Below is my communication in last billing circle.Unable to change free perk to 3 Day US roaming | Koodo Comm

284

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

323 topics

Tips, Tricks & Troubleshooting

913 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1072 topics

Plans & Add-ons

1120 topics

Self Serve

474 topics

Prepaid

342 topics

Other

1034 topics

R

RockyRidgeConnector

Plans & Add-ons

Barbardos roaming

Hello, It seem that Koodo’s Caribean destinations does not include Barbardos? What will be the roaming solution for Barbardos then?From this link https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AU7gw4XHZol_4pofpZJO5BMdJO

486

D

3 hours ago

A

AiresDBeginner

Tips, Tricks & Troubleshooting

Can I keep using my current phone while leaving an upgraded iPhone unused as a gift?

Hi! I’m upgrading to an iPhone 18 Pro as a gift for my brother. I’ll pay for the phone on my Koodo account, but I want to keep using my current phone with my current Koodo SIM/eSIM. Can I leave the new iPhone unused until I give it to him, and will i

463

1100sabreBeginner

I have used wifi calling for a long time. Recently my phone has been dropping calls at home. I use wifi calling because I only get either no bars or just one bar of mobile reception in my house. So I double-checked that wifi calling was on. It was

332

MJLavooiBeginner

$ 100 .00 per 365 days prepaid plan

Can I receive text messages in the Netherlands from Canada with the $ 100 .00 per 365 days prepaid plan or do need a preipad plan with international texting?

838

JJNBeginner

Prime already billed through Koodo

Hi all! I recently added Stream+ to my services, but I cannot activate Amazon Prime. I have already reviewed the troubleshooting and contacted Amazon; however, the issue is that my Prime account was already being billed through Koodo so it is not an

807

JohnnyoneBeginner

were do I find a new flip phones seems stores never have any?

453

RuthMpblBeginner

délai de remboursement suite à résiliation

Bonjour, J'ai résilié ma ligne et réglé ma dernière facture. Je suis à présent en attente du remboursement. Combien de temps cela prendra s'il vous plaît? Merci

223

1 day ago

C

CokesonConnector

Plans & Add-ons

3 day Easy roam US perk

Hello, I requested to switch the free perk to 3-day Easy Roam US. I want to confirm if this has been done and is now in effective. Thank you. Below is my communication in last billing circle.Unable to change free perk to 3 Day US roaming | Koodo Comm

284

1 day ago

K

KimLBeginner

Billing & Payments

Unable to add 7 Day USA Pass because already had it, now being charged $10/$16 a day in USA

I had a 7 Day USA Pass from the previous month that I used in the States and I couldn’t add another one for same-trip within 30 days so I thought I was covered. Now I check my bill and I am charged additional amounts for these few days...what the hec

653

PaigersConnector

never received activation email or esim

never received activation email or esim Im trying to set my phone up with Koodo , I did everything online paid 15.75 for the eSIM it said my credit check was approved I got a email with a order number and that’s it , I need my phone for work tomorrow

638

M

1 day ago