Get Help & Support | Koodo Community

NSF charge of $80

Hi Koodo,I wasn’t expecting Koodo to charge my bank on 16th because bill was displaying 23rd as due date. Koodo’s automated system tried to charge my bank when I didn’t have anything there. I paid the bill on the 19th but Koodo is now trying to charg

516

1 hour ago

I

Iceyunicorn66Beginner

Pre-authorized Payment

Hey I have a question what will happen if a pre-authorized payment has come out of the pre-authorized account but there isn’t any account does have sufficient funds. My bill shows it’s been paid but my preauthorized payment but there wasn’t any funds

172

Easy Roam vs Asia14 Travel Pass

1 hour ago

R

RagibchowdhuryBeginner

Plans & Add-ons

Hello,I just landed in Japan and before I travelled I purchased an Asia14 travel pass, and my Koodo account (Selfserve) reflects/confirmed that my travel pass is purchased. however when I landed and turned on cellular roaming, I only got a text that

343

2 hours ago

No eSIM after transferring number

Tim JConnector

Self Serve

I recently moved to Koodo from Bell, and transferred my number over. However, I never got a QR code or prompt or anything to put my Koodo eSIM on my phone.I saw this post where the person was suggested to go through the eSim recovery process in Self

869

5 hours ago

K

kupopiCoach

Not Receiving Security Codes

I am unable to receive any security codes to access various accounts. Texting works as I have been receiving and sending text to family. What is going on and how can I fix it?

497

Jeneya9819Connector

Phone exchange needed

I bought two phones about 2 weeks apart, the first one was a Motorola g 2026 and I paid for the phone outright and then within a cple weeks later I had to go in and buy another phone because the first phone was stolen and I paid more for the second p

426

SwissrealConnector

Terminate one member of my plan

Mr. H*** has to terminate his Koodo services because they move to Switzerland**edited by moderator to hide personal information

609

M

20 hours ago

TstapBeginner

my wifi calling is not working

Hello, A few months ago my wifi calling stopped working. I have tried updating my emergency address but keep getting this endless loop where it doesn’t get accepted. I have tried updating all devices, unpaired watch, switched to light mode and many o

404

KonostanConnector

Public Mobile Fast Switch - no Koodo eSIM and no service

Hi, I just switched from Public Mobile to Koodo using Fast Switch.I confirmed the number transfer by replying YES to the Public Mobile SMS. Public Mobile has now disconnected my service.Koodo appeared on my iPhone for a few seconds, but then disappea

1018

1 day ago

C

curtis93Beginner

Prepaid

Phone showing old number after porting

I ported my phone number from Public Mobile to Koodo Prepaid (I got a call back via chat and had an agent do it over the phone as I was told to) but when I look at the settings app in my phone under SIM or about phone it’s still showing the temporary

747

M

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

325 topics

Tips, Tricks & Troubleshooting

915 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1075 topics

Plans & Add-ons

1121 topics

Self Serve

477 topics

Prepaid

343 topics

Other

1034 topics

I

Iceyunicorn66Beginner

Pre-authorized Payment

Hey I have a question what will happen if a pre-authorized payment has come out of the pre-authorized account but there isn’t any account does have sufficient funds. My bill shows it’s been paid but my preauthorized payment but there wasn’t any funds

172

Easy Roam vs Asia14 Travel Pass

1 hour ago

R

RagibchowdhuryBeginner

Plans & Add-ons

Hello,I just landed in Japan and before I travelled I purchased an Asia14 travel pass, and my Koodo account (Selfserve) reflects/confirmed that my travel pass is purchased. however when I landed and turned on cellular roaming, I only got a text that

343

2 hours ago

No eSIM after transferring number

Tim JConnector

Self Serve

I recently moved to Koodo from Bell, and transferred my number over. However, I never got a QR code or prompt or anything to put my Koodo eSIM on my phone.I saw this post where the person was suggested to go through the eSim recovery process in Self

869

5 hours ago

K

kupopiCoach

Not Receiving Security Codes

I am unable to receive any security codes to access various accounts. Texting works as I have been receiving and sending text to family. What is going on and how can I fix it?

497

6 hours ago

TstapBeginner

my wifi calling is not working

Hello, A few months ago my wifi calling stopped working. I have tried updating my emergency address but keep getting this endless loop where it doesn’t get accepted. I have tried updating all devices, unpaired watch, switched to light mode and many o

404

KonostanConnector

Public Mobile Fast Switch - no Koodo eSIM and no service

Hi, I just switched from Public Mobile to Koodo using Fast Switch.I confirmed the number transfer by replying YES to the Public Mobile SMS. Public Mobile has now disconnected my service.Koodo appeared on my iPhone for a few seconds, but then disappea

1018

1 day ago

C

curtis93Beginner

Prepaid

Phone showing old number after porting

I ported my phone number from Public Mobile to Koodo Prepaid (I got a call back via chat and had an agent do it over the phone as I was told to) but when I look at the settings app in my phone under SIM or about phone it’s still showing the temporary

747

Nik902Beginner

Charged twice for Stream+. Unable to get help.

So, I am a Public Mobile customer, and on September 28th was offered a promo for a Stream+ package (Netflix, Amazon Prime, Disney+) for $23/month via Koodo Self Serve. I signed up, and my card was charged the full amount plus NS sales tax (26.22), bu

272

2 days ago

S

SallyohBeginner

Inquiry Regarding an Unexpected Charge

Hello, my name is Sally Oh, and I would like to inquire about my cancelled plan and the charges on my account.I was in Canada as an international student from January 2024 to July 2026. I moved back to South Korea, my home country, in July 2026, and

372

RockyRidgeConnector

Hello, It seem that Koodo’s Caribean destinations does not include Barbardos? What will be the roaming solution for Barbardos then?From this link https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AU7gw4XHZol_4pofpZJO5BMdJO

596