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Identity Theft / Fraudulent Koodo Account is hurting my credit

I recently (last Saturday) discovered that a Koodo Mobile account and associated phone number, which I never opened, applied for, or authorized, has been reported on my credit files with both TransUnion and Equifax. I have never held a Koodo account,

205

3 hours ago

A

Arya_07Advocate

Stolen phone and sim card

My phone got stolen 3 hours before and I want to talk to Koodo right away or within an hour from current time. Please let me know asap so that I can give my friend’s contact number here. Thanks.

11013

D

4 hours ago

my1userNameBeginner

GrapheneOS on Koodo Pixel 10 ?

If I buy a Google Pixel 10 from Koodo with a tab an a plan and all, can I unlock the bootloader and install GrapheneOS ? Thank you

102

head_painBeginner

Second year in a row Koodo auto-charged us after swearing it was a one-time SIM

So this is the SECOND year I've dealt with this exact same garbage.I live overseas. My parent went into a Koodo store, bought me a 30-day-only prepaid SIM, paid on their credit card. The rep looked us both in the eye and said "yep, I checked the only

111

8 hours ago

R

RLBRockstar

Plans & Add-ons

easyroam in London - no service.

I had easyroam enabled before I left canada. I landed in UK and got an email “Roaming update for your account” - so it knows I am in a different place.I cannot make phone calls. My phone Roaming settings all show No service / No network and so on. Ga

357

KnanBeginner

Looking for a plan while on a cruise to Rome France and Spain

442

15 hours ago

N

NicoleOlanBeginner

Didnt receive eSIM / Welcome Email w QR Code - Phone now doesnt have service so I cannot receive callback

Hello, Hopefully I can find help here! I transferred through the app from Public Mobile to Koodo. My number says it's active when I login to self serve. I didn't receive a welcome email or an eSIM. My phone doesn't have any service so I cannot re

80954

16 hours ago

J

jay_montrealBeginner

Switch language of preference to English

Hello,I did set up my Koodo account with a rep on the phone and it seems that some communications (messages and emails) are coming in French instead of English which is my language of preference (odd because the voicemail service is in English so pro

396

BhoodooOrganizer

Need help with stolen phone abroad

We are in Spain and the phone was stolen. How can we report this and order a new Sim? We tried all day but they will not give call back to European number. Very desperate and worried.

221

I just moved to Koodo but I can't see my services because "my account waiting to be approved"

J

jmhuculakBeginner

Self Serve

As the title says, i’m being told that “Looks like this account has already been linked to another email address. You’re still waiting for permission from the owner of that email address. We’ll email you once you’re approved.” it’s my email address.

232

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Z

zz1Beginner

Identity Theft / Fraudulent Koodo Account is hurting my credit

I recently (last Saturday) discovered that a Koodo Mobile account and associated phone number, which I never opened, applied for, or authorized, has been reported on my credit files with both TransUnion and Equifax. I have never held a Koodo account,

205

3 hours ago

A

Arya_07Advocate

Stolen phone and sim card

My phone got stolen 3 hours before and I want to talk to Koodo right away or within an hour from current time. Please let me know asap so that I can give my friend’s contact number here. Thanks.

11013

D

4 hours ago

my1userNameBeginner

GrapheneOS on Koodo Pixel 10 ?

If I buy a Google Pixel 10 from Koodo with a tab an a plan and all, can I unlock the bootloader and install GrapheneOS ? Thank you

102

RLBRockstar

easyroam in London - no service.

I had easyroam enabled before I left canada. I landed in UK and got an email “Roaming update for your account” - so it knows I am in a different place.I cannot make phone calls. My phone Roaming settings all show No service / No network and so on. Ga

357

jay_montrealBeginner

Switch language of preference to English

Hello,I did set up my Koodo account with a rep on the phone and it seems that some communications (messages and emails) are coming in French instead of English which is my language of preference (odd because the voicemail service is in English so pro

396

BhoodooOrganizer

Need help with stolen phone abroad

We are in Spain and the phone was stolen. How can we report this and order a new Sim? We tried all day but they will not give call back to European number. Very desperate and worried.

221

I just moved to Koodo but I can't see my services because "my account waiting to be approved"

J

jmhuculakBeginner

Self Serve

As the title says, i’m being told that “Looks like this account has already been linked to another email address. You’re still waiting for permission from the owner of that email address. We’ll email you once you’re approved.” it’s my email address.

232

G

greenlawsavoyBeginner

Plans & Add-ons

Free Perk

I have been trying to add the free perk to one of my phone lines but it won’t update. For my line ending in 8247 I have been trying to add unlimited international calling (and have now incurred long distance because I thought it was there when I too

191

2 days ago

E

elsaighBeginner

Trying to switch from prepaid to postpaid to be able to get service in the UAE

I started switching my line from prepaid to postpaid to be able to activate international roaming as I am currently in the UAE. To finalize the switch, I understand I need to reply "YES" to a text message sent to my own number. However, since I'm cur

574

2 days ago

H

haf.traanfBeginner

Plans & Add-ons

Need help setting up a new Koodo phone plan

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me

624