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cjacks02New Member

Billing & Payments

Error in Easy Roam

Hi, I was charged for 1 day of Easy Roam in the last billing cycle, but I never left Toronto. Specifically the day was Sept 11. Is there a way to get this reversed? Thanks, Chris

CKANew Member

Billing & Payments

Roaming Charges and too many promo calls from Koodo

I was charged for roaming on Aug 26 when I was in Canada on Pelee Island. While I was trying to figure out how to contact Koodoo to report this, someone from Koodoo called me. This was someone from “customer service” which is clearly a sales call rather than customer service. She asked if I was interested in hearing about promotions. Said I was not as I was on the website and could see the promotions. She quoted me a rate of $34 per month to add my husband to my account with 50G data and unlimited calling. I asked if I could get this rate but was told it was for new accounts only. I then asked if I could be transferred to the billing department to get my billing issue resolved. She asked that I stay on the line. It rang for a bit then I was disconnected. I returned to the website and I guess this is how one needs to report a billing issue??? I don’t have any issue with cell service but I am sick of the frequent sales calls from Koodo and that you can only get a good rate if

Aleandro_SilvaConnector

Billing & Payments

My last bill is being charged twice.I paid the bill for the previous month, but it is being charged as if I had not paid.

Darts832New Member

Billing & Payments

Roaming charges

Hi, I was charged a roaming fee but I didn’t leave Canada.

MiggieBeginner

Plans & Add-ons

Who or how do you receive an accessibility discount with an Access 2 card?

I’ve been told that I could receive a discount being an Access 2 card holder, but don’t know who or how to get more details.

mgc27New Member

Billing & Payments

Why has my plan increased

Hi,I have a plan with Koodo for $35 monthly. I’ve just received the October bill and noticed that my monthly plan cost increased to $40 under the same plan.I did not make any change and wasn’t made aware of this price increase at all. I’ve gone through the bills/invoices PDF files for past 6 months and did not find any notification at all for a price increase. It is extremely unprofessional to change a plan, esp when signed on for a cost. If it’s gone up, I def am going to start looking around because this is ridiculous.

YukonerNew Member

Billing & Payments

Need Koodo support from overseas

Hello, I’m currently overseas and need to contact customer service or someone from the Billing department. The problem is that I’m overseas and through my self serve account I can only request a call back. Unfortunately that doesn’t work for me since I can’t be called on my Koodo number. Is there any other way to contact someone from Koodo? Via email or is there a number I could call. I sort of urgently need support. Any help would be greatly appreciated. Thanks in advance

mark membrotBeginner

can any one reconnect my line

udayjainConnector

Not able to receive incoming calls

I purchased the plan about a month ago, and since then, I have been unable to receive any incoming calls. Callers receive a message stating that my number is not available. However, I can make outgoing calls and access data services without any problems.I have contacted your customer service team multiple times regarding this issue, and each time, I have requested that they reach out to me via email as I am unable to receive calls. Unfortunately, I have not received any solution or response so far.This is my primary phone number, and this issue is causing significant inconvenience. I kindly request that you resolve this matter as soon as possible. If the issue cannot be fixed, I would appreciate it if you could either provide me with a new number or issue a refund.

grallenConnector

Billing & Payments

Why did my rate increase without my consent?

Why did my rate increate from $39 to $44 a month without my consent or any notification?

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cjacks02New Member

Billing & Payments

Error in Easy Roam

Hi, I was charged for 1 day of Easy Roam in the last billing cycle, but I never left Toronto. Specifically the day was Sept 11. Is there a way to get this reversed? Thanks, Chris

CKANew Member

Billing & Payments

Roaming Charges and too many promo calls from Koodo

I was charged for roaming on Aug 26 when I was in Canada on Pelee Island. While I was trying to figure out how to contact Koodoo to report this, someone from Koodoo called me. This was someone from “customer service” which is clearly a sales call rather than customer service. She asked if I was interested in hearing about promotions. Said I was not as I was on the website and could see the promotions. She quoted me a rate of $34 per month to add my husband to my account with 50G data and unlimited calling. I asked if I could get this rate but was told it was for new accounts only. I then asked if I could be transferred to the billing department to get my billing issue resolved. She asked that I stay on the line. It rang for a bit then I was disconnected. I returned to the website and I guess this is how one needs to report a billing issue??? I don’t have any issue with cell service but I am sick of the frequent sales calls from Koodo and that you can only get a good rate if

Aleandro_SilvaConnector

Billing & Payments

My last bill is being charged twice.I paid the bill for the previous month, but it is being charged as if I had not paid.

Darts832New Member

Billing & Payments

Roaming charges

Hi, I was charged a roaming fee but I didn’t leave Canada.

MiggieBeginner

Plans & Add-ons

Who or how do you receive an accessibility discount with an Access 2 card?

I’ve been told that I could receive a discount being an Access 2 card holder, but don’t know who or how to get more details.

mgc27New Member

Billing & Payments

Why has my plan increased

Hi,I have a plan with Koodo for $35 monthly. I’ve just received the October bill and noticed that my monthly plan cost increased to $40 under the same plan.I did not make any change and wasn’t made aware of this price increase at all. I’ve gone through the bills/invoices PDF files for past 6 months and did not find any notification at all for a price increase. It is extremely unprofessional to change a plan, esp when signed on for a cost. If it’s gone up, I def am going to start looking around because this is ridiculous.

YukonerNew Member

Billing & Payments

Need Koodo support from overseas

Hello, I’m currently overseas and need to contact customer service or someone from the Billing department. The problem is that I’m overseas and through my self serve account I can only request a call back. Unfortunately that doesn’t work for me since I can’t be called on my Koodo number. Is there any other way to contact someone from Koodo? Via email or is there a number I could call. I sort of urgently need support. Any help would be greatly appreciated. Thanks in advance

udayjainConnector

Not able to receive incoming calls

I purchased the plan about a month ago, and since then, I have been unable to receive any incoming calls. Callers receive a message stating that my number is not available. However, I can make outgoing calls and access data services without any problems.I have contacted your customer service team multiple times regarding this issue, and each time, I have requested that they reach out to me via email as I am unable to receive calls. Unfortunately, I have not received any solution or response so far.This is my primary phone number, and this issue is causing significant inconvenience. I kindly request that you resolve this matter as soon as possible. If the issue cannot be fixed, I would appreciate it if you could either provide me with a new number or issue a refund.

grallenConnector

Billing & Payments

Why did my rate increase without my consent?

Why did my rate increate from $39 to $44 a month without my consent or any notification?

Billing & Payments

Wrong billing for seasonal hold plan

Hi there, I changed my plan to $15 Seasonal Hold due to a travel outside of Canada. However, the bill I received yesterday was $20. I checked my current plan and it says my plan costs $20. The price for seasonal hold written on the website is $15, and the price shown on the email I recieved for plan change is also $15.Why the bill I got is $20?

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