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asdf123Beginner

Plans & Add-ons

Can't remove account add-ons

I’m logged into self-serve, and click on “manage add-ons.” Try to remove International Data Roaming, Pay-Per-Use Intl Long Distance, or International Voice Roaming.I get an error “Heads up! Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.” Can anyone help?

Sap1234Connector

card charged esim not received

I just bought an eSIM online my card was charged and email I got had no bar code to scan to activate my eSIM, called customer care and send email to another Koodo email address starting with “privacy “ and got response they don’t even sell esims online and asking for order number I said here is no order number mentioned in the confirmation email because no physical sim was ordered it was eSIM and eSIM I never got it in the first place. Can you solve case??? Banging my head into a wall since yesterday

Billing & Payments

Another roaming charge on both my phones when not used in the states

Wife and I went to USA on October 5th, but did not use our phones, no calls, no texting, no data usage while in the states. Second month where these charges were unwarranted.

kjallan22New Member

Billing & Payments

Incorrect roaming charges on account

I live near the US border and was incorrectly charged 3-times for roaming on my account on my Sept 5, 2024 bill totalling $42.00. I would like to have these charges credited to my next bill cycle or refunded.

ShelShelNew Member

Call Control interferring with calls transfered from Mitel.

I work from home a few days and my calls go through Mitel. With my recent change over to Koodo to obtain the Call Control feature, I lost the ability to make and receive calls transferred to my cell. I was able to rectify the outgoing calls by authorizing my direct work number, but I am still not able to answer the incoming calls. I can see the call incoming but it will not ring through to my cell. It makes no sense to me since the incoming calls would be to my work number that transfers to my cell. Has anyone (and I know I’m really stretching my hopes here) experienced this and could advise me the way to fix this?I do not want to turn of call control. I switched to Koodo specifically for this option.

JeetsraBeginner

Plans & Add-ons

Perk not being added

Hello TeamI changed my plan a couple of days ago and it has the unlimited long distance perk.There is a message that says the perks are available and you can add them now.When I try to add the perk ”unlimited long distance”, even though it’s selected, the next screen says “no perk selected”.I have tried adding it on phone and desktop but no success.Please help.Regards

alzNew Member

Billing & Payments

Why Did My Bill Go Up?

Why did my monthly bill just go $3/mth plus tax when I did not request any change to my plan. I still only have 8 GB of data per month. Thanks

AnaisNew Member

Billing & Payments

I have been trying to pay my bills since august but nothing works. Whenever I try they say an error happened and I should try again in an hour. I called customer service, they said they would work on it but nothing. And they keep charging me late fees when I have no idea what’s going on.

Strawberrry33New Member

Disney+ price increase

I received notice of a price increase from Disney+. I can’t tell if this notice is only for my paused account from before I got Stream+. Should I expect any changes to my Stream+ bill?

ShaduNew Member

Plans & Add-ons

I did change of plan afer the raise in plan of this month. I took the plan of 35$ for 60 gig of data. But o am not sure i still got the illimitad texto in it. Can you confirm that to me?

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The place to ask all of your phone related questions

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324 topics
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Tips, Tricks & Troubleshooting

853 topics
3799 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1188 topics
4390 Replies

Plans & Add-ons

Plans & Add-ons

1073 topics
3858 Replies

Self Serve

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1766 Replies

Prepaid

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1394 Replies

Other

970 topics
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asdf123Beginner

Plans & Add-ons

Can't remove account add-ons

I’m logged into self-serve, and click on “manage add-ons.” Try to remove International Data Roaming, Pay-Per-Use Intl Long Distance, or International Voice Roaming.I get an error “Heads up! Please go to koodo.com/chat and enter '#AssistSS' to schedule a callback, and a rep will help you with this.” Can anyone help?

Sap1234Connector

card charged esim not received

I just bought an eSIM online my card was charged and email I got had no bar code to scan to activate my eSIM, called customer care and send email to another Koodo email address starting with “privacy “ and got response they don’t even sell esims online and asking for order number I said here is no order number mentioned in the confirmation email because no physical sim was ordered it was eSIM and eSIM I never got it in the first place. Can you solve case??? Banging my head into a wall since yesterday

Billing & Payments

Another roaming charge on both my phones when not used in the states

Wife and I went to USA on October 5th, but did not use our phones, no calls, no texting, no data usage while in the states. Second month where these charges were unwarranted.

kjallan22New Member

Billing & Payments

Incorrect roaming charges on account

I live near the US border and was incorrectly charged 3-times for roaming on my account on my Sept 5, 2024 bill totalling $42.00. I would like to have these charges credited to my next bill cycle or refunded.

ShelShelNew Member

Call Control interferring with calls transfered from Mitel.

I work from home a few days and my calls go through Mitel. With my recent change over to Koodo to obtain the Call Control feature, I lost the ability to make and receive calls transferred to my cell. I was able to rectify the outgoing calls by authorizing my direct work number, but I am still not able to answer the incoming calls. I can see the call incoming but it will not ring through to my cell. It makes no sense to me since the incoming calls would be to my work number that transfers to my cell. Has anyone (and I know I’m really stretching my hopes here) experienced this and could advise me the way to fix this?I do not want to turn of call control. I switched to Koodo specifically for this option.

JeetsraBeginner

Plans & Add-ons

Perk not being added

Hello TeamI changed my plan a couple of days ago and it has the unlimited long distance perk.There is a message that says the perks are available and you can add them now.When I try to add the perk ”unlimited long distance”, even though it’s selected, the next screen says “no perk selected”.I have tried adding it on phone and desktop but no success.Please help.Regards

alzNew Member

Billing & Payments

Why Did My Bill Go Up?

Why did my monthly bill just go $3/mth plus tax when I did not request any change to my plan. I still only have 8 GB of data per month. Thanks

AnaisNew Member

Billing & Payments

I have been trying to pay my bills since august but nothing works. Whenever I try they say an error happened and I should try again in an hour. I called customer service, they said they would work on it but nothing. And they keep charging me late fees when I have no idea what’s going on.

Strawberrry33New Member

Disney+ price increase

I received notice of a price increase from Disney+. I can’t tell if this notice is only for my paused account from before I got Stream+. Should I expect any changes to my Stream+ bill?

ShaduNew Member

Plans & Add-ons

I did change of plan afer the raise in plan of this month. I took the plan of 35$ for 60 gig of data. But o am not sure i still got the illimitad texto in it. Can you confirm that to me?

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