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95,909 Topics
443,047 Replies
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MrsWho09Beginner

Tips, Tricks & Troubleshooting

Suddenly only 3G service

Been with Koodo for years. Have an iPhone 15 (purchased last year from Koodo) on iOS 18.1 with an eSIM. Have a 5G plan (but where I live there is little 5G coverage so mostly on LTE.). Around 5 pm Atlantic time I noticed I had 3G service. This has persisted since then. I have turned airplane mode on and off multiple times, restarted my phone 3 times and reset network settings with no resolution.

StephdollzConnector

Billing & Payments

Why would i have been double billed?

My billing period is until the 9th of every month and usually pay around the 4th or 5th. I was paying manually previously as well not the auto pay option.so beginning of the month I changed plans from a $53 dollar plan to a $54 plan ($49 if you sign up for auto pay, which I did). I paid this months bill early on the 1st of November (manually) right after changing my plan. Then I was charged through auto pay again today for the old plans rate AGAIN. So I’ve paid twice now for this month. anyone else have this happen when changing plans and from manual to auto pay? I have not received a bill or charge for the new month/plan but if I do I’ll have paid 3 times. What’s the deal here? Will this eventually correct itself?

jmw_3Organizer

Billing & Payments

Over-billing following data pause

My data was paused at the beginning of Oct, and I was overcharged last month for my phone plan by around $100.My November bill is now out, and most of the overbilling has been credited, but there are still two issues that I would like fixed:I was billed a small amount for data usage when I have never come close to exceeding my data. This is an error. My Nov 1 bill shows a late payment fee applied to erroneous charges from last month. I was billed approx. $150 Oct 1 when the bill should have been approx. $55. I was instructed by a Koodo CSR to pay the lower amount rather than the overbilled amount, but the result is that I am now being charged a late payment fee on Koodo’s overbilling.Neither of these overcharges amount to very much, but they are overcharges based on extremely sloppy and confusing accounting practices. Fix them.

Help pleaseBeginner

Billing & Payments

being charged for stream+ on a closed account

Hello, I recently was under my mom’s Koodo account but have since created my own account under my own name. We closed the previous account under my mom’s name. Under this closed account we were registered for the stream+ services. I was told once the account closed that would stop the stream+ services. I am still being charged monthly for these services under the closed account and they say they don’t have any record of these charges under my email so they can’t cancel them. Not sure what to do?

OlenaPBeginner

Stream+ Basic activation error

I have purchased Steam + Basic and was able only to activate Netflix. Whn i press Activate subscription for other services, the link brings me to Koodo subscriptions that shows error "Sorry, your subscriptions list is not available at this time. Please try again or check back later." How can I fix that and activate the services?

Willem1982Beginner

cannot order pixel 8 while promoted on my self service page

When going to self service i see an advertisement for the pixel 8 but when trying to order i cannot get it ordered, while my partner was able to get it (same subscription)

ZalmCoach

Shorten VM message to 30 seconds

I have someone harassing me for about 5 years now. You cannot block such users from leaving VMs. In the past year, Koodo increased the maximum length of message to 5 minutes with no adjustment. I require this to be set down to 15 seconds - there is no reason anybody ever needs to leave a message longer than 15 seconds.I have found that Rogers lets you set it to 30 seconds - if Koodo doesn’t offer the same alternative, I will drop my Koodo account and switch to Rogers.

HugitoBeginner

Plans & Add-ons

stream + acces to telustv

Hello, I subscribed to stream+ basic and it says it should have telusplustv. When I log on, itlooks like I have limited access. The subscription is empty … For ex, I try to watch this movie : https://www.telustvplus.com/#/detail/movie/PAGE/DETAILS/MOVIE/4b0e6330-5732-4c11-a689-7b463e6660cc?trackingId=e587c3e9e38219867da3ef7b9417d33eIT shows login and when I do … it disappears an can not find it anymore…. Any help would be appreciated.

DilkushaBeginner

Tips, Tricks & Troubleshooting

change my number to koodo

It shows "pending" status as I wasn’t able to click yes within 90 minutes. Fine! I wanted to resubmit the application to change my Number but there's no option for it. And self serve Doesn't help with it anyways. Im trying since last month. The worst self serve and worst service provider. It's been one freaking month.

isaiahking1991Beginner

Purchases & Returns

Wrong address provided on one of my recent phone orders

Hi, my wife and I both ordered new iphones 16 256GBs on Nov 3, 2024. and one of our mailing addresses is incorrect on one of our orders. Order number HFO38678472has the wrong address Our correct mailing address is:**** someone from Koodo reached out to her but we thought it was a scam and so deleted the voice mail will no number to call.Please help as we do not want once of our new phones being delivered to the wrong address. please reach out to me either at **19or at i**@*****mail.com Warm regards,Isaiah King

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

332 topics
1090 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

860 topics
3846 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1212 topics
4501 Replies

Plans & Add-ons

Plans & Add-ons

1089 topics
3882 Replies

Self Serve

463 topics
1783 Replies

Prepaid

328 topics
1385 Replies

Other

978 topics
3732 Replies

MrsWho09Beginner

Tips, Tricks & Troubleshooting

Suddenly only 3G service

Been with Koodo for years. Have an iPhone 15 (purchased last year from Koodo) on iOS 18.1 with an eSIM. Have a 5G plan (but where I live there is little 5G coverage so mostly on LTE.). Around 5 pm Atlantic time I noticed I had 3G service. This has persisted since then. I have turned airplane mode on and off multiple times, restarted my phone 3 times and reset network settings with no resolution.

jmw_3Organizer

Billing & Payments

Over-billing following data pause

My data was paused at the beginning of Oct, and I was overcharged last month for my phone plan by around $100.My November bill is now out, and most of the overbilling has been credited, but there are still two issues that I would like fixed:I was billed a small amount for data usage when I have never come close to exceeding my data. This is an error. My Nov 1 bill shows a late payment fee applied to erroneous charges from last month. I was billed approx. $150 Oct 1 when the bill should have been approx. $55. I was instructed by a Koodo CSR to pay the lower amount rather than the overbilled amount, but the result is that I am now being charged a late payment fee on Koodo’s overbilling.Neither of these overcharges amount to very much, but they are overcharges based on extremely sloppy and confusing accounting practices. Fix them.

Help pleaseBeginner

Billing & Payments

being charged for stream+ on a closed account

Hello, I recently was under my mom’s Koodo account but have since created my own account under my own name. We closed the previous account under my mom’s name. Under this closed account we were registered for the stream+ services. I was told once the account closed that would stop the stream+ services. I am still being charged monthly for these services under the closed account and they say they don’t have any record of these charges under my email so they can’t cancel them. Not sure what to do?

OlenaPBeginner

Stream+ Basic activation error

I have purchased Steam + Basic and was able only to activate Netflix. Whn i press Activate subscription for other services, the link brings me to Koodo subscriptions that shows error "Sorry, your subscriptions list is not available at this time. Please try again or check back later." How can I fix that and activate the services?

Willem1982Beginner

cannot order pixel 8 while promoted on my self service page

When going to self service i see an advertisement for the pixel 8 but when trying to order i cannot get it ordered, while my partner was able to get it (same subscription)

ZalmCoach

Shorten VM message to 30 seconds

I have someone harassing me for about 5 years now. You cannot block such users from leaving VMs. In the past year, Koodo increased the maximum length of message to 5 minutes with no adjustment. I require this to be set down to 15 seconds - there is no reason anybody ever needs to leave a message longer than 15 seconds.I have found that Rogers lets you set it to 30 seconds - if Koodo doesn’t offer the same alternative, I will drop my Koodo account and switch to Rogers.

HugitoBeginner

Plans & Add-ons

stream + acces to telustv

Hello, I subscribed to stream+ basic and it says it should have telusplustv. When I log on, itlooks like I have limited access. The subscription is empty … For ex, I try to watch this movie : https://www.telustvplus.com/#/detail/movie/PAGE/DETAILS/MOVIE/4b0e6330-5732-4c11-a689-7b463e6660cc?trackingId=e587c3e9e38219867da3ef7b9417d33eIT shows login and when I do … it disappears an can not find it anymore…. Any help would be appreciated.

DilkushaBeginner

Tips, Tricks & Troubleshooting

change my number to koodo

It shows "pending" status as I wasn’t able to click yes within 90 minutes. Fine! I wanted to resubmit the application to change my Number but there's no option for it. And self serve Doesn't help with it anyways. Im trying since last month. The worst self serve and worst service provider. It's been one freaking month.

isaiahking1991Beginner

Purchases & Returns

Wrong address provided on one of my recent phone orders

Hi, my wife and I both ordered new iphones 16 256GBs on Nov 3, 2024. and one of our mailing addresses is incorrect on one of our orders. Order number HFO38678472has the wrong address Our correct mailing address is:**** someone from Koodo reached out to her but we thought it was a scam and so deleted the voice mail will no number to call.Please help as we do not want once of our new phones being delivered to the wrong address. please reach out to me either at **19or at i**@*****mail.com Warm regards,Isaiah King

Tiana88Beginner

Billing & Payments

payment Schedule

What day does my subscription payment come out?

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