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Welcome to the Koodo Community

101,747 Topics
468,227 Replies
185,421 Members

Stream+ offer

Forum|Forum|1 year ago

252210

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot i

Forum|Forum|2 years ago

417770

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f

Forum|Forum|3 years ago

571160

Support Articles

New to Koodo

12 Articles

Online Orders

4 Articles

Device & Phone Support

15 Articles

Plans & Services

17 Articles

Privacy, Security and Fraud

5 Articles

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4 Articles

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Help others

J

Juniper79Beginner

Other

Unable to link Amazon subscription to Stream+

I contacted Koodo last week because I couldn't log into Self Serve to activate/link Disney+ to my existing Stream+ subscription. There was an issue with the email linked to my Koodo account as I wasn't receiving the reset password email. So we change

101

22 minutes ago

mycroftAdvocate

Other

Help! I am finding it impossible to get coherent support while overseas

I switched to Koodo because of problems with my previous mobile provider, but I am seriously regretting my decision.I am overseas and for over two weeks I have been trying to get an eSIM installed in my phone. I keep going around in a never ending su

9112

2 hours ago

G

GregLBeginner

Tips, Tricks & Troubleshooting

"Unable to add free perk right now"

Hi. I’m a new Koodo customer. Trying to set up my plan, i’m supposed to get a free perk but whenever i try to add premium voicemail, i get an error message telling me to try again in an hour.Can anyone tell me how to contact customer support or maybe

Hall26Beginner

Do you provide a detailed receipt when I pay my monthly phone bill online? Something that shows the MERCHANT receipt number/transaction number (in addition to my account number), amount, paid, date, method of payment. Similar to when you make a purch

Joanne0903Beginner

I would like to cancel Koodo Internet asap. Please send me details for cancelation. I have been keep waiting for long time at call in vail.

DarkPatternsBeginner

Koodo bill sent for collections - No option to cancel service

I do not live in Canada anymore and no longer physically posses the phone or sim I was using with koodo. Despite my best efforts to contact koodo to cancel my unused service they made it impossible with no support email and requiring that I call _fro

502

8 hours ago

J

Julian Albert TeruelBeginner

Plans & Add-ons

Home Internet Plan Cancellation

Please cancel my internet plan by tomorrow 01/23/26. I have been trying non stop to reach you by phone and no one answers on your line even hours of waiting. Your customer service is by far the worst I have dealt with. PLEASE CANCEL MY PLAN EVEN IF Y

CymoanConnector

My cell phone is damaged and cannot work so I cannot receive texts. So please disable my Port Protection feature so that I can port/transfer my number to another carrier.

Joshua Ki INBeginner

Sim Swap scam and how Koodo react

Dear Koodo Customer Relations Team, I am writing to formally appeal the outcome of my recent fraud report regarding a SIM swap scam on my Koodo account.On Jan 07, 2026, my mobile service was unexpectedly disconnected. I later discovered that my SIM c

SylviakBeginner

Hi Could you please take the $18 roaming charge off of our phones. We went to Mexico for 12 days and we all turned airplane mode on. It says my son made a 1 min phone call that was charged $18. He said he didnt call anyone, so maybe it was a pocket d

434

S

1 day ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

338 topics

Tips, Tricks & Troubleshooting

918 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1175 topics

Plans & Add-ons

1154 topics

Self Serve

493 topics

Prepaid

349 topics

Other

1043 topics

J

Juniper79Beginner

Other

Unable to link Amazon subscription to Stream+

I contacted Koodo last week because I couldn't log into Self Serve to activate/link Disney+ to my existing Stream+ subscription. There was an issue with the email linked to my Koodo account as I wasn't receiving the reset password email. So we change

101

22 minutes ago

mycroftAdvocate

Other

Help! I am finding it impossible to get coherent support while overseas

I switched to Koodo because of problems with my previous mobile provider, but I am seriously regretting my decision.I am overseas and for over two weeks I have been trying to get an eSIM installed in my phone. I keep going around in a never ending su

9112

2 hours ago

G

GregLBeginner

Tips, Tricks & Troubleshooting

"Unable to add free perk right now"

Hi. I’m a new Koodo customer. Trying to set up my plan, i’m supposed to get a free perk but whenever i try to add premium voicemail, i get an error message telling me to try again in an hour.Can anyone tell me how to contact customer support or maybe

Hall26Beginner

Do you provide a detailed receipt when I pay my monthly phone bill online? Something that shows the MERCHANT receipt number/transaction number (in addition to my account number), amount, paid, date, method of payment. Similar to when you make a purch

Joanne0903Beginner

I would like to cancel Koodo Internet asap. Please send me details for cancelation. I have been keep waiting for long time at call in vail.

DarkPatternsBeginner

Koodo bill sent for collections - No option to cancel service

I do not live in Canada anymore and no longer physically posses the phone or sim I was using with koodo. Despite my best efforts to contact koodo to cancel my unused service they made it impossible with no support email and requiring that I call _fro

502

8 hours ago

D

DAVES CELL PHONEBeginner

Tips, Tricks & Troubleshooting

Why can I not transfer videos to my wifes Facebook usingLink Phone?

I NEED A CALL BACK (***-***-**41) TO DISCUSS TRANFER PROBLEMS WITH MY KOODO PHONE USING LINK PHONE SOONEST!!!!!!

Zena99Beginner

Tips, Tricks & Troubleshooting

Daughter lost deceased Dad's phone message

My 18 year old daughter’s currently in Thailand. We were hoping this would be a great trip for, and she needs something great because she’s only now coming out from intense grief for her dad, my husband, who died about a year ago. She dropped her pho

William Curtis JarrellBeginner

Other

I'm at work, my Internet is down, where is tech support

Hi. I work at night. My Internet just cut off Your helpful AI told me to schedule a callback. And then didn't schedule one because you're closed. I need help NOW. Business hours are my sleep hours. WTF.Amazing, 30 seconds after writing this my half h

sanseveria1970Organizer

Billing & Payments

Billing discrepancy after new plan activation – quoted $40, showing $50

Hello, I activated a new plan with Koodo on January 1st, and the representative I spoke with told me it would be $40/month. I just received my SIM card today (Jan 7), inserted it, and logged into my account — it’s showing $50/month.I’ve tried reachin

16417