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92,800 Topics
431,345 Replies
166,838 Members

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FunkytownConnector

Name change and credit reference letter

I was wondering how to go about actually changing your legal name/gender with Koodo, when nothing seems to work? I have tried calling, and they told me to visit a store in person, but any of the authorised places and even regular Koodo ones all tell me they’re unable to do it and to just call, so realistically what are my options? I keep having to run in circles and it’s tiring. My other issue is BCHydro declined my credit check and wants me to send them a credit reference letter from Koodo by a few weeks, in my new name. Besides the whole name change thing, how do I go about even getting a reference letter? help would be much appreciated!! I wish I could do this stuff over live chat, and it’s a shame Koodo doesn’t have any of those options especially for disabled folks.

TilluBeginner

Plans & Add-ons

stream+

Stream+ STREAMSPECIALKM2410$ is not working? is it expired??

momsAdvocate

Plans & Add-ons

Unlimited Data without 5G plan

Hey, I’ve been wondering can I please get the unlimited data Perk added to my plan for the line ending in 90 Without a 5G speed plan?

abhatia17Beginner

Porting out

I have initiated a porting request with Fongo. After multiple attempts Koodo accepted the request and confirmed that verification sms will be sent which needs to be responded with a yes inorder to process the request, but I have not received any sms. Now fongo has asked me to pre-authorise porting request with koodo for 72 hours so they can process the request at their end. How can this be done?

ViditBeginner

Billing & Payments

Payment

I am here in Canada for only 6 months and got a koodo sim card. I don’t have a Canadian credit card nor do I have a Canadian bank account. I have a Revolut card using which I make the payments. I am not able to make the payment for my plan via this card. What shall I do?

j.seewitzBeginner

Billing & Payments

Charged for US roaming on Vancouver Island

I was charged for roaming on Vancouver Island a few times. I attend school there and in certain spots I guess It picks up US signal, I was wondering how I could get these charges reversed or reimbursed thanks

Roger BrownOrganizer

Purchases & Returns

Offer received via Message from Koodo

I received an offer for an iPhone 13 from Koodo, but when I follow the link to the Koodo website the offer is not available. I would like to get the offer as received.

tim46Beginner

Plans & Add-ons

internet installation fee

I was considering Koodo home internet. I do not have a cable service, only a phone line to my existing modem. Will their be a fee to switch to a cable connection?

StamBeginner

Billing & Payments

Promo Code Steam+

Why does Koodo try to scam its customers? I received multiple emails and texts about a promo $10 per month for Stream+ . Whenever I tried to claim this offer, it came up to $15 !!! Why do they lie and play with their customers? Are you offering something that you are NOT willing to give?

JPTORockstar

Tips, Tricks & Troubleshooting

WIFI connected but no internet

I recently got koodo internet.Everything is setup, the modem is showing full connection; wifi shows a green light, but I can’t access any webpage, other than the wifi router page. Internet works when I connect directly to the modem.I’ve tried connecting through Lan 1 from my computer and still no success.I’ve tried changing the DNS settings both on the router and my computer, 8.8.8.8 still no luck.I’ve tried contacting koodo but they’re busy. I’m not sure if its a defective router. I can ping up to the modem, but pinging outside doesn’t work. I’ve tried everything I can think of with no success. Thank god I didn’t cancel my old internet yet.

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

343 topics
1051 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

899 topics
3755 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1219 topics
4738 Replies

Plans & Add-ons

Plans & Add-ons

1171 topics
4419 Replies

Self Serve

533 topics
2173 Replies

Prepaid

330 topics
1392 Replies

Other

1000 topics
3869 Replies

FunkytownConnector

Name change and credit reference letter

I was wondering how to go about actually changing your legal name/gender with Koodo, when nothing seems to work? I have tried calling, and they told me to visit a store in person, but any of the authorised places and even regular Koodo ones all tell me they’re unable to do it and to just call, so realistically what are my options? I keep having to run in circles and it’s tiring. My other issue is BCHydro declined my credit check and wants me to send them a credit reference letter from Koodo by a few weeks, in my new name. Besides the whole name change thing, how do I go about even getting a reference letter? help would be much appreciated!! I wish I could do this stuff over live chat, and it’s a shame Koodo doesn’t have any of those options especially for disabled folks.

TilluBeginner

Plans & Add-ons

stream+

Stream+ STREAMSPECIALKM2410$ is not working? is it expired??

abhatia17Beginner

Porting out

I have initiated a porting request with Fongo. After multiple attempts Koodo accepted the request and confirmed that verification sms will be sent which needs to be responded with a yes inorder to process the request, but I have not received any sms. Now fongo has asked me to pre-authorise porting request with koodo for 72 hours so they can process the request at their end. How can this be done?

ViditBeginner

Billing & Payments

Payment

I am here in Canada for only 6 months and got a koodo sim card. I don’t have a Canadian credit card nor do I have a Canadian bank account. I have a Revolut card using which I make the payments. I am not able to make the payment for my plan via this card. What shall I do?

j.seewitzBeginner

Billing & Payments

Charged for US roaming on Vancouver Island

I was charged for roaming on Vancouver Island a few times. I attend school there and in certain spots I guess It picks up US signal, I was wondering how I could get these charges reversed or reimbursed thanks

Roger BrownOrganizer

Purchases & Returns

Offer received via Message from Koodo

I received an offer for an iPhone 13 from Koodo, but when I follow the link to the Koodo website the offer is not available. I would like to get the offer as received.

tim46Beginner

Plans & Add-ons

internet installation fee

I was considering Koodo home internet. I do not have a cable service, only a phone line to my existing modem. Will their be a fee to switch to a cable connection?

AJ LauretaBeginner

Billing & Payments

Overcharged for roaming

Hi,I only turned on my roaming on my cell on Apr 20th to call the airlines and Expedia because of cancelled flight and was only expecting to be billed for a day however, I was also charged earlier for Apr 13th and 14th. I did not call anyone on these dates and have used data roaming since I have Esim installed on my cell when I left for Peru hence never needed to roam. I only needed roaming on Apr 20th because I need to do voice call. Please reverse the 2-day extra charges for roaming. Thank you.

dhearn2712Beginner

Billing & Payments

Why have I been double charged for switching plans?

I switched to a cheaper plan the other day and I’ve now been billed the full amount for both plans as oppose to just the new one. I’m about to cancel Koodo in the next week, so how do I get this removed from my bill before it’s due?

Islandgirl75Beginner

can't start phone

I recharged my phone and when I went to open it there was a screen that said warning at the top in chinese writing with blue background. My phone won’t start now and I don’t know what to do. Where can I bring it to have it looked at??

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