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Tips, Tricks & Troubleshooting

Called person can't hear me.

Using my iPhone 8, when I call my home’s landline, I can hear the person who answers but they cannot hear me. I’ve searched all of the settings and can’t find anything that would cause this. Can anyone help?

ShoanyAdvisor

LTE Add-on for smartwatchesImplemented

One can take a brief look at the Kodoo community questions and see a pattern: people love smartwatches and would love to be able to use the LTE versions of their smartwatches on Kodoo, without having to have their smartphones nearby.I propose Kodoo listen to the growing number of people that express such an interest, and make it possible so that LTE smartwatches (regardless of brand) can work to their full capabilities on the Kodoo Network, retaining the same phone numbers we use on our phones and the same plans.I understand there are costs associated with the implementation of such a service, but I am willing to bet a large number of people (myself included) would jump at the opportunity, should it present itself, even for a few extra $ compared to the "competition".Light this post up if you agree.

39

SSSSOrganizer

Plans & Add-ons

I subscribed to Stream Plus and have been charged on my credit card for it, but still haven’t received any activation email.Under Subscriptions it just says “purchase under progress.”

CorBeginner

Plans & Add-ons

Purchased a SIM and plan and want to port number from Telus

I was on a corporate cell plan with my previous employer. I had them remove the protection on my phone number so it could be ported to Koodo. I have a Koodo account already with cell plans for my two kids. I plan on using Koodo as well and purchased a SIM and plan through the account. I received the SIM card and when I try and activate the SIM and port the number using these steps:Step 1: Have your device with your old SIM card ready (or keep your old eSIM active), and keep your number active with your previous service provider until the transfer is complete. Step 2: Log in to or register for Self Serve. Step 3: Go to koodo.com/changenumber and select Transfer your number from another provider.The only options I get when I click the koodo.com/changenumber are to choose from my two kids numbers. I obviously don’t want to change their numbers to mine so how do I set up my own line/port my number with my new Koodo SIM?

Bonnie Newman-Van EveryBeginner

warranty on phone cases

I purchased a new phone in February 2024.I also purchased a Kate Spade phone case and a Pure Gear Screen Protector….total purchase was $ 112.98.The screen protector has cracked and the phone case is defective. I went to kOODOO as they are under warranty and now the company doesnt sell these items any more and the phone is discontinued. They told me I could buy another case for a discounted price of $62.00….I try to get my screen protector replaced and you dont carry any in stock so now it will cost my $22.00 to have this item shipped to me.What a absolute disgrace to have this wonderful service when you buy a phone but only to find out it is a big scam!this is not acceptable!I am not happy with this service what so ever!

Sunshine96Beginner

Purchases & Returns

Deliveries Canada Post strike

Hello,Due to Canada Post strike, will Koodo use another carrier? I live in a Municipal area, which was requested on time of ordering. Thanks :)

Pieter007Connector

Plans & Add-ons

Easy Roam issues

Hi, I live next to the USA michigan border and regularly get charged for roaming (not actually crossing the border). This has been going on a few times even if the setting is OFF. Nevertheless…Recently my spouse travelled internationally and we noticed that even with Roaming Off and mobile data OFF, Im still charged. How can I disable the bloody feature? She will be gone for 60days.

Plans & Add-ons

Calling US numbers doesn't work

I have the “Unlimited Long Distance Pack (27 countries)“ add-on as a perk, and yet, when I try to call US numbers the call never connects.I know those numbers are correct since texting does work.What gives?

LookingforinternetBeginner

Plans & Add-ons

cannot pick perk

Keep getting an error, can't change plan or pick perk now.

NomiOrganizer

Just found out I need an eSIM QR code for my new phone. Is there some way I can get it online?

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

325 topics
1058 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

853 topics
3779 Replies

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The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1110 topics
4188 Replies

Plans & Add-ons

Plans & Add-ons

1091 topics
3925 Replies

Self Serve

467 topics
1831 Replies

Prepaid

328 topics
1373 Replies

Other

981 topics
3754 Replies

Tips, Tricks & Troubleshooting

Called person can't hear me.

Using my iPhone 8, when I call my home’s landline, I can hear the person who answers but they cannot hear me. I’ve searched all of the settings and can’t find anything that would cause this. Can anyone help?

SSSSOrganizer

Plans & Add-ons

I subscribed to Stream Plus and have been charged on my credit card for it, but still haven’t received any activation email.Under Subscriptions it just says “purchase under progress.”

CorBeginner

Plans & Add-ons

Purchased a SIM and plan and want to port number from Telus

I was on a corporate cell plan with my previous employer. I had them remove the protection on my phone number so it could be ported to Koodo. I have a Koodo account already with cell plans for my two kids. I plan on using Koodo as well and purchased a SIM and plan through the account. I received the SIM card and when I try and activate the SIM and port the number using these steps:Step 1: Have your device with your old SIM card ready (or keep your old eSIM active), and keep your number active with your previous service provider until the transfer is complete. Step 2: Log in to or register for Self Serve. Step 3: Go to koodo.com/changenumber and select Transfer your number from another provider.The only options I get when I click the koodo.com/changenumber are to choose from my two kids numbers. I obviously don’t want to change their numbers to mine so how do I set up my own line/port my number with my new Koodo SIM?

Bonnie Newman-Van EveryBeginner

warranty on phone cases

I purchased a new phone in February 2024.I also purchased a Kate Spade phone case and a Pure Gear Screen Protector….total purchase was $ 112.98.The screen protector has cracked and the phone case is defective. I went to kOODOO as they are under warranty and now the company doesnt sell these items any more and the phone is discontinued. They told me I could buy another case for a discounted price of $62.00….I try to get my screen protector replaced and you dont carry any in stock so now it will cost my $22.00 to have this item shipped to me.What a absolute disgrace to have this wonderful service when you buy a phone but only to find out it is a big scam!this is not acceptable!I am not happy with this service what so ever!

Sunshine96Beginner

Purchases & Returns

Deliveries Canada Post strike

Hello,Due to Canada Post strike, will Koodo use another carrier? I live in a Municipal area, which was requested on time of ordering. Thanks :)

Pieter007Connector

Plans & Add-ons

Easy Roam issues

Hi, I live next to the USA michigan border and regularly get charged for roaming (not actually crossing the border). This has been going on a few times even if the setting is OFF. Nevertheless…Recently my spouse travelled internationally and we noticed that even with Roaming Off and mobile data OFF, Im still charged. How can I disable the bloody feature? She will be gone for 60days.

Plans & Add-ons

Calling US numbers doesn't work

I have the “Unlimited Long Distance Pack (27 countries)“ add-on as a perk, and yet, when I try to call US numbers the call never connects.I know those numbers are correct since texting does work.What gives?

LookingforinternetBeginner

Plans & Add-ons

cannot pick perk

Keep getting an error, can't change plan or pick perk now.

NomiOrganizer

Just found out I need an eSIM QR code for my new phone. Is there some way I can get it online?

underlying-oat-1129Beginner

Purchases & Returns

communciation barrier

I ordered a new line , new phone middle October. Phone came and I did not find it user friendly. Since it was online , had to be done through phone calls. I was told I would receive a label in three days (Friday) nothing came , no call or email. Monday I called, Im still in return timeframe. Data, calls nothing was used. I finally get a shipment label.Shipment arrives at placement. Nothing updates on my account. I got a $10 credit, $200 x 2 for bills of a phone I don't have physically anymore , talking over the phone nobody understands what Im telling them. There is no track record allegedly of calls had on their end. Very frustrating I want to go to in person store, with all my receipts , the tracking , why am I paying for an item I no longer have and never used. Ended up getting prepaid with them so that's more money out of pocket

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