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Help others

Penny PotterRockstar

Plans & Add-ons

Had an email with a promo code for a S24FE for free with a $55 (reduced to $49 with auto pay) 60GB plan.I can’t discover whether this is available for existing customers. If I put the promo code in when I am logged in it comes up as invalid.And if I don’t sign in and try to go through the process as a new customer it is still invalid.Does anyone know who this offer is available for?Thanks

Iris HuangBeginner

Billing & Payments

Please Resolve My Cancellation Issue and Waive Unjust Charges

I attempted to cancel my mobile service with your company in June while I was in Canada. I called your customer service 13 times, yet I was unable to complete the cancellation because I was repeatedly told I needed to be transferred to a "dedicated cancellation representative." Despite waiting on the line, I was never successfully connected. I even informed your agents that I was leaving the country in 20 minutes, but my request was ignored, leaving me no choice but to leave Canada without resolving the cancellation.After returning to my home country, I tried to cancel my service online but found that Koodo offers no email support or online process for cancellations. Out of options, I suspended my number using the "report lost/stolen" feature, thinking it would stop service and billing. However, Koodo continued to send me bills and is now threatening to send my account to a collection agency, which would damage my credit score.I have not used this service since June, yet I am being for

notalibtardBeginner

Paying the difference

Hello I would like to know if I could switch to another plan by just paying the difference as i did add a fund to my account but I did not know that it would reactivate it immediately on my current ones when I was just wanting to switch. Is it possible to this by having a customer rep calling you??

NomiRockstar

Just found out I need an eSIM QR code for my new phone. Is there some way I can get it online?

SteveEBeginner

Plans & Add-ons

Im trying to call a Mexico number and it says my phone cant call and to call Koodo...well calling Koodo is impossible...why cant i just dial a number i want and pay LD for that outgoing call?

KSJSBeginner

Billing & Payments

US Roaming Charge when not over border

Hi, In October I was in Southern Alberta close to the US border but not over the border yet, I looked at my phone at one point and noticed a roaming R. I turned airplane mode on immediately and kept it on while close to the border and while I was actually over the border. I got a charge for $10.00 for 1.51mb data usage on the October bill, can it be reversed? Thank you

LilMaloneBoneBeginner

Billing & Payments

how do i go about reconnecting my phone after its been canceled and i have paid off my bill

I need to reconnect my phone using the same number I got from the service but I can't call customer service for help because they fully canceled can someone please help me 😟😟 and I ABSOLUTELY NEED to have the same phone number because like everything that has extra security is using my disconnected number

TaeaBeginner

Billing & Payments

Charged $39 a month while on the $15/month seasonal hold.

I just checked my billing and it says I’ve been being charged $39/month while I was away. I put my phone onto a seasonal hold ($15/month) so I am not sure why I was charged this. how do I receive back pay? Keep in mind this was more than my plan even was to begin with.

TaeaBeginner

Billing & Payments

Cant resume same plan after travelling

I put my phone on the ”vacation mode” for the previous two months while I was away, however now that I am back it is not letting me resume my previous plan. My previous mobile plan was $30/month and now they are only offering me plans for +$60/month with less data and less benefits than I had before. I cannot call to speak to a representative because my phone is still “inactive”. Help!! Would love the opportunity to speak to a rep, I am just unsure how to do that without activating it on a plan I don’t want :(

Raik44Organizer

Plans & Add-ons

stream subscription first month

I have these subscriptions direct already and was just charged the other day for them.The T&Cs do say you are charged in the succeeding months so that made me think you aren’t charged immediately in these cases….but it seems for people who already have these subscriptions you get double charged the first month?

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

Purchases & Returns

325 topics
1059 Replies

Tips, Tricks & Troubleshooting

Tips, Tricks & Troubleshooting

853 topics
3780 Replies

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

Billing & Payments

1114 topics
4203 Replies

Plans & Add-ons

Plans & Add-ons

1094 topics
3942 Replies

Self Serve

467 topics
1831 Replies

Prepaid

329 topics
1375 Replies

Other

981 topics
3755 Replies

Penny PotterRockstar

Plans & Add-ons

Had an email with a promo code for a S24FE for free with a $55 (reduced to $49 with auto pay) 60GB plan.I can’t discover whether this is available for existing customers. If I put the promo code in when I am logged in it comes up as invalid.And if I don’t sign in and try to go through the process as a new customer it is still invalid.Does anyone know who this offer is available for?Thanks

Iris HuangBeginner

Billing & Payments

Please Resolve My Cancellation Issue and Waive Unjust Charges

I attempted to cancel my mobile service with your company in June while I was in Canada. I called your customer service 13 times, yet I was unable to complete the cancellation because I was repeatedly told I needed to be transferred to a "dedicated cancellation representative." Despite waiting on the line, I was never successfully connected. I even informed your agents that I was leaving the country in 20 minutes, but my request was ignored, leaving me no choice but to leave Canada without resolving the cancellation.After returning to my home country, I tried to cancel my service online but found that Koodo offers no email support or online process for cancellations. Out of options, I suspended my number using the "report lost/stolen" feature, thinking it would stop service and billing. However, Koodo continued to send me bills and is now threatening to send my account to a collection agency, which would damage my credit score.I have not used this service since June, yet I am being for

notalibtardBeginner

Paying the difference

Hello I would like to know if I could switch to another plan by just paying the difference as i did add a fund to my account but I did not know that it would reactivate it immediately on my current ones when I was just wanting to switch. Is it possible to this by having a customer rep calling you??

SteveEBeginner

Plans & Add-ons

Im trying to call a Mexico number and it says my phone cant call and to call Koodo...well calling Koodo is impossible...why cant i just dial a number i want and pay LD for that outgoing call?

KSJSBeginner

Billing & Payments

US Roaming Charge when not over border

Hi, In October I was in Southern Alberta close to the US border but not over the border yet, I looked at my phone at one point and noticed a roaming R. I turned airplane mode on immediately and kept it on while close to the border and while I was actually over the border. I got a charge for $10.00 for 1.51mb data usage on the October bill, can it be reversed? Thank you

LilMaloneBoneBeginner

Billing & Payments

how do i go about reconnecting my phone after its been canceled and i have paid off my bill

I need to reconnect my phone using the same number I got from the service but I can't call customer service for help because they fully canceled can someone please help me 😟😟 and I ABSOLUTELY NEED to have the same phone number because like everything that has extra security is using my disconnected number

TaeaBeginner

Billing & Payments

Charged $39 a month while on the $15/month seasonal hold.

I just checked my billing and it says I’ve been being charged $39/month while I was away. I put my phone onto a seasonal hold ($15/month) so I am not sure why I was charged this. how do I receive back pay? Keep in mind this was more than my plan even was to begin with.

Raik44Organizer

Plans & Add-ons

stream subscription first month

I have these subscriptions direct already and was just charged the other day for them.The T&Cs do say you are charged in the succeeding months so that made me think you aren’t charged immediately in these cases….but it seems for people who already have these subscriptions you get double charged the first month?

Tips, Tricks & Troubleshooting

Called person can't hear me.

Using my iPhone 8, when I call my home’s landline, I can hear the person who answers but they cannot hear me. I’ve searched all of the settings and can’t find anything that would cause this. Can anyone help?

CorConnector

Plans & Add-ons

Purchased a SIM and plan and want to port number from Telus

I was on a corporate cell plan with my previous employer. I had them remove the protection on my phone number so it could be ported to Koodo. I have a Koodo account already with cell plans for my two kids. I plan on using Koodo as well and purchased a SIM and plan through the account. I received the SIM card and when I try and activate the SIM and port the number using these steps:Step 1: Have your device with your old SIM card ready (or keep your old eSIM active), and keep your number active with your previous service provider until the transfer is complete. Step 2: Log in to or register for Self Serve. Step 3: Go to koodo.com/changenumber and select Transfer your number from another provider.The only options I get when I click the koodo.com/changenumber are to choose from my two kids numbers. I obviously don’t want to change their numbers to mine so how do I set up my own line/port my number with my new Koodo SIM?

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