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Welcome to the Koodo Community

103,105 Topics
474,898 Replies
188,602 Members

Guide

Getting Started With Your Koodo Services

Whether you’re new to Koodo’s mobile or internet services, our setup guides will ensure that your journey starts off smoothly.You can find them at koo...

Forum|Forum|3 months ago

30140

Tutorial

Koodo Internet – Subscription, Set-up, and Troubleshooting

This article provides information on how to subscribe to Koodo Internet, set up your equipment, manage your subscription and payments, troubleshoot in...

Forum|Forum|2 years ago

451500

Tutorial

Easy Roam: Understanding how you will be charged while traveling

In this article you will learn about roaming charges, how to avoid unexpected roaming charges while traveling or near the US border, and information f...

Forum|Forum|4 years ago

602090

Support Articles

New to Koodo

12 Articles

Online Orders

2 Articles

Device & Phone Support

13 Articles

Plans & Services

12 Articles

Privacy, Security and Fraud

4 Articles

Blogs

4 Articles

Recently Active
Categories
Help others

E

EDwyerOrganizer

Billing & Payments

Unexpected high data charged on shock-free data plan

Can you suggest some advice for me?This afternoon I never got the 100% data used text, but landed on my account and stumbled upon a fee for 78$ (looking at data usage that was a period of 20 minutes!) and see that my data had been used. To be clear,

FeatMemoBeginner

My Plan of my 2 lines was changed without notice

I am writing to express my concern regarding an unauthorized rate increase on two of my mobile lines. Despite reviewing my records, I have received no prior notification of these changes, aside from standard electronic billing statements.Furthermore,

Sha020Beginner

HELP~!! Internet service not working. I need to WFH tonight

Been trying to contact the internet support whole day but was send all around with no solution. I need to WFH tonight i need my internet working tonight> Please help!!!!

889

1 hour ago

B

Bob SovereignAdvocate

Billing & Payments

I have been receiving bills for Koodo prepaid services and I have not been a koodo customer for over 3 years.

I have received 5 bills since the start of the year demanding payment but I don’t have an active koodo account. This is killing my credit rating. I can’t log in to my old account nor can I receive verification codes. The only thing I have is an ac

Shivam GuptaBeginner

URGENT: eSIM Activation Failure – Immediate Resolution Required

Dear Customer Support Team,I am writing to report an urgent issue regarding my recent number transfer from Rogers to Koodo Mobile.I purchased and fully paid for a yearly plan in advance and opted for an eSIM. However, while attempting to activate the

Austen BlackmoreBeginner

Other

how can you get it

How can you apply for it i need to know i on with odsp and this bill kill me

KF26Beginner

bring new phone set up

I placed an online order for Bring your own phone over a week ago and haven’t received anything other than a confirmation email. I can’t set up anything in the self serve to switch my phone number over or even access the self serve. The chat bot is n

QuantumvConnector

Be aware as there is such a thing as third party billing. I was charged for something I never used and have heard about before. Koodo’s says they have now blokced third party charges from my bill. They should have done that before. I can not believe

13613

18 hours ago

T

troyyyy89Beginner

Tips, Tricks & Troubleshooting

Koodo cellular services not working on iPhone activated at Best Buy

I’ll start from the very beginning of my experience with Koodo just so that everyone is clear of the timeline:Ordered a 256GB iPhone Air on May 19th from the local mall. Works swimmingly and without issue. I’m happy so far.On May 24th, I realized t

DoesithavetobethishardBeginner

Other

How to spot legitimate calls?

I keep getting calls to my cell saying I qualify for a 40% ‘excellent customer discount’ but I can barely understand the caller and he wants other information! Is this legitimate and how do I proceed to get it??

462

M

23 hours ago

Phones & Devices

The place to ask all of your phone related questions

Purchases & Returns

327 topics

Tips, Tricks & Troubleshooting

906 topics

Managing your Services

The place to ask all of your Koodo related questions

Billing & Payments

1108 topics

Plans & Add-ons

1116 topics

Self Serve

479 topics

Prepaid

344 topics

Other

1043 topics

E

EDwyerOrganizer

Billing & Payments

Unexpected high data charged on shock-free data plan

Can you suggest some advice for me?This afternoon I never got the 100% data used text, but landed on my account and stumbled upon a fee for 78$ (looking at data usage that was a period of 20 minutes!) and see that my data had been used. To be clear,

Sha020Beginner

HELP~!! Internet service not working. I need to WFH tonight

Been trying to contact the internet support whole day but was send all around with no solution. I need to WFH tonight i need my internet working tonight> Please help!!!!

889

1 hour ago

B

Bob SovereignAdvocate

Billing & Payments

I have been receiving bills for Koodo prepaid services and I have not been a koodo customer for over 3 years.

I have received 5 bills since the start of the year demanding payment but I don’t have an active koodo account. This is killing my credit rating. I can’t log in to my old account nor can I receive verification codes. The only thing I have is an ac

KF26Beginner

bring new phone set up

I placed an online order for Bring your own phone over a week ago and haven’t received anything other than a confirmation email. I can’t set up anything in the self serve to switch my phone number over or even access the self serve. The chat bot is n

386

17 hours ago

T

troyyyy89Beginner

Tips, Tricks & Troubleshooting

Koodo cellular services not working on iPhone activated at Best Buy

I’ll start from the very beginning of my experience with Koodo just so that everyone is clear of the timeline:Ordered a 256GB iPhone Air on May 19th from the local mall. Works swimmingly and without issue. I’m happy so far.On May 24th, I realized t

DoesithavetobethishardBeginner

Other

How to spot legitimate calls?

I keep getting calls to my cell saying I qualify for a 40% ‘excellent customer discount’ but I can barely understand the caller and he wants other information! Is this legitimate and how do I proceed to get it??

RenyBeginner

different names and bill for same account number

My husband and myself has koodo sims. Now our account number and charges are interchanged. Since he don't know English, the sim was activated with my email IDs and I'm paying for both. I want to know our account numbers.He get messages in his phone f

K8bitprintsBeginner

14 day Europe travel pass will not activate

I have tried to add a 14-day Europe travel pass to my account several times since June 1 . Each time I add the pass in my account, it gives me the confirmation screen, but the pass does not show on my list of add-ons. I landed in Poland on June 3,

Roland SongConnector

IMPORTANT: Charged $544 for SIMs I was told wouldn't activate — now in collections on my credit

Hoping a moderator can help, as the phone line only serves existing/verified customers and I can't get this looked at.A Koodo rep called and mailed my family SIM cards, and told me no service or charges would apply unless the SIMs were personally act

Mhic6897Beginner

Double charge for Stream plus

I just resubscribed to stream plus and now have two charges on my bank account. One for $25.00 and one for $28.75. Will this be refunded?

576

M

1 day ago