I have tried to add a 14-day Europe travel pass to my account several times since June 1 . Each time I add the pass in my account, it gives me the confirmation screen, but the pass does not show on my list of add-ons. I landed in Poland on June 3, and only recieved a note about easy roam, which is not the same as the 14 day travel pass. I attempted to activate the travel pass again June 3. It is still not active. I’m getting success messages online, and then Koodo sends me a text that tells me “ Nice. You have purchased more data to be used until the end of your bill cycle, which ends at 11:59pm on 2026-06-21-4:00. Your data is not longer paused” which is not something that I purchased. My partner that I am traveling with is also a Koodo customer and was able to add the 14 day pass to his account easily. and his is active Online chatbot will not connect me to a rep or address my question. Can’t schedule a callback. I’m considering changing service providers next month because of the complete lack of acility to reach customer support for 2 days now.
14 day Europe travel pass will not activate
Best answer by Oliver C
This seems to be a common issue lately regarding the travel passes, sometimes it seems to work and sometimes it doesnt at all. I will flag a rep for you to assist. They should be able to add the travel 14 day euro pass to the account.
Make sure you're logged into the community using your self serve credentials. The rep will respond here as I have but note that response times can vary.
This seems to be a common issue lately regarding the travel passes, sometimes it seems to work and sometimes it doesnt at all. I will flag a rep for you to assist. They should be able to add the travel 14 day euro pass to the account.
Make sure you're logged into the community using your self serve credentials. The rep will respond here as I have but note that response times can vary.
Hi there,
Hi,
I am having this issue currently. I've just arrived in Iceland and purchased the Europe 14 day pass June 6th. I did also receive an email confirming this. However, I cannot see it in my self serve add ons. And I'm worried it will go to easy roam or add up additional charges. Please help!!
Hi
Make sure you’re logged into the community using your self serve credentials and a rep can assist. As said above, the rep will respond here as I have but note that response times can vary. I hope you enjoy your trip! 🙂
+4Hi
We have looked into it and we can confirm the Travel pass has been added on your acocunt on June 6. If you don’t see it under Mobile Services - add on, we recommend checking your self serve again under Mobile services - Add ons when you get the chance.
To confirm
I see Easy Roam international in my add ons. I’ve tried to add the travel pass twice but my confirmation text just says I added data. Then today my welcome to Portugal text said I was on 18$ a day
hmm ok, in that case yes it seems you’re experiencing the same issue. This is a current issue with the travel passes that Koodo is currently trying to fix.
I will flag a rep to assist on here, in the meantime though I suggest you try to reach a rep through Koodo’s expert messaging via Koodo assist as response times on here can vary. They’re available from 9am to 7pm local time. More information can be found here: https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs?
+4Hi there
Hi!
I’m having the same issue since landing in Dublin, Ireland. Prior to departure I purchased a 14-day pass. I got a text message saying that I added more data (Koodo: Super. Vous avez acheté plus de données à utiliser d'ici la fin de votre cycle de factuation, à 23h59 le 2026-07-10-04:00. La pause sur les données a été supprimée.). And a screen confirmation of my purchase. It doesn’t show in my add ons. It did not activate during my layover in Frankfurt nor when I arrived in Dublin. I’ve done it two more times to no avail. My cell phone parameters are correct (roaming is on).
Hi
If you have tried this and had no luck I can flag a rep for you as well, I would just recommend trying to get assistance with adding the pass that way as response times on this page can vary.
https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs?
All I get is the automated chatbot. i’ve tried twice and it just spews the info already on the website. Can someone flag a rep for me as well?
Ok, I will flag a rep for you to help out. Thank you for giving it a try.
as I said to the others, make sure you’re logged into the community using your Koodo self serve credentials. They will respond here as I have. Not that response times can vary. 🙂
+4
We have managed to add the Travel Pass for you, you should be able to see it in self serve under Add-ons.
In case you notice any additional roaming charges for this day once your next bill is issued (on top of the travel pass cost), please let us know.
I’m having the same issue. I added the Europe travel pass and received a text about daily charges. How will I know whether the pass has been added properly?
if you don’t see the pass after attempting to add it, you can either message a rep through koodo’s expert messaging when they’re available (9am-9pm local time during weekdays) or a rep on here can add the pass.
More info on expert messaging can be found here: https://www.koodomobile.com/en/help/koodo-expert-messaging-faq
I’m having the same issue. I added the Europe travel pass and received a text about daily charges. How will I know whether the pass has been added properly?
Did you add the travel pass via Self Serve?
If so, this method is very glitchy. I suggest adding it via text:
To get a 14-day Easy Roam Travel Pass (cost of $50): Text EU14PASS to 7626
To get a 30-day Easy Roam Travel Pass (cost of $60): Text EU30PASS to 7626
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