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    48 Ideas

    MilkyWayMobile Master

    Putting Toggle Switch Button for Roaming in Self Serve AccountUnder Review

    Unexpected roaming charges on bills have been a recurring issue and are becoming a constant problem for Koodo customers who live, travel, or work near the U.S. border.Other Canadian carriers, such as Rogers, Freedom, and Fido, have implemented measures to prevent roaming charges from being charged onto the accounts, whether it is to whitelist certain U.S. cellular towers across the border or adding a toggle switch button to disable all U.S. or international roaming.It would be great if Koodo could do something similar and make it easier for users to choose to stop all roaming charges and putting more strain on the customer service reps to reverse the charges manually.

    3
    Forum|Forum|7 days ago
    techlover3300Beginner

    5G Prepaid PlansProposed

    Koodo should get 5G Prepaid Plans for all phones just like Public Mobile I think it would work Perfectly and customers would like that and also keep 4G prepaid plans too so people have a choice. How come Public Mobile has 5G Prepaid Plans and not Koodo? I was thinking this and it's an idea.

    2
    Forum|Forum|7 days ago
    DbDougBeginner

    iPhone HandoffProposed

    Please implement Apple’s new iPhone Handoff (in iOS 27.0) ASAP!

    1
    Forum|Forum|12 days ago
    DennisMobile Master

    Standardize Easy Roam Travel Pass DurationsProposed

    Travel Passes are a great idea.  But I end up rarely using them since the durations depending on destinations are wildly inconsistent.Why are US travel passes available for 3, 7, and 14 days but not 30 days?Why are Caribbean & Mexico travel passes available for 7 and 14 days but not 3 or 30 days?Why are Latin America travel passes available only for 7 days but not, 3, 14, and 30 days?Why are Euro Travel Passes available for 14 and 30 days but not 3 and 7 days?Why are Asia Travel Passes available only for 14 days but not 3, 7, or 30 days?Why are Australia and New Zealand Travel Passes available only for 7  days, but not 3, 14, or 30 days? Aside from the Latin America and Australia & New Zealand travel passes, all the other travel passes do not have the same combination of available days.  It should not be this confusing.https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AfmBOoowpLPDbc4rfhDr_4pvbZ0n18cgjqch0Ln2PLTtScIFg_heYecs Please standardize all travel passes for 3, 7, 14, and 30 days.

    2
    Mayumi
    Forum|Forum|13 days ago
    Nabawi232Rockstar

    Where is the option to enable account-wide 2 Factor authentication?Under Review

    Its 2025 and for some odd reason Koodo still does not have the option to enable account-wide 2 factor authentication. We need the option to enable email and/or third party authentication app (Like Aegis or 2FAS) to receive an authentication code before logging in. Text message authentication is not secure enough because it is prone to sim swap attacks. At a time when SIM swapping is at its peak and accounts are being hijacked, there should be more options to secure our accounts better. This is a basic and standard account security feature now. Stop stalling on this already Koodo.

    9
    KooDan
    Forum|Forum|14 days ago
    RussKoodooGuardian

    Esim Sales To Current Customers OnlineImplemented

    For some time, you have been able to obtain a prepaid eSIM instantly when signing up for a new plan online.  Now I see you you can do the same when obtaining a new post paid plan.  Yet, existing customers are forced to go a Telus store or a Koodo Kiosk,to get an eSIM voucher.  .Why not offer these eSIMs to existing customers through self serve?

    2
    KooDan
    Forum|Forum|28 days ago
    saturnsays

    Outage mapClosed

    Hello, In a conversation elsewhere I was wondering if Koodo offered an outage map -- a reply said Koodo doesn’t offer this because it is a third party provider.Interestingly, Primus operates just like Koodo, and they offered this information in the customer portal of their website -- it was so easy to find out if a problem was regional before spending time/energy troubleshooting devices, And, there was only one device (combined modem and router) which further reduced time spent troubleshooting.  I was invited to post this here in the ideas section. Thanks!

    2
    KooDan
    Forum|Forum|28 days ago
    NikloBeginner

    Easy Roam Travel Pass For Continuous Coverage Between PassesUnder Review

    Love that Koodo now has the Easy Roam travel passes. However, the customer experience would be greatly improved for those of us that plan to use this feature for back to back months of travelling. Please simply just allow us to purchase our next pass BEFORE the current one expires so it is queued up and already on the account waiting for the current one to expire so we are guaranteed continuous coverage.Right now we have to wait for 30 days to pass so that the travel pass expires before we are allowed to add another one—which is stressful and I find myself continuously checking to make sure I counted the 30 days properly. I am also worried about getting charged $16 for roaming on the day the pass expires when I go to text to activate the next travel pass. 

    2
    KooDan
    Forum|Forum|28 days ago
    xxggAdvocate

    Increase Koodo Call Control limit?Proposed

    To all Call Control users, Do you find the number of entries we can add to “Authorized Callers” too limited? Could someone who have connections, forward the info to Koodo to see if they could atleast double the allowed authorized callers?   Just a bit more would be greatly useful.  Cheers!

    7
    Dinh
    Forum|Forum|1 month ago
    VanGOBeginner

    Voicemail to textImplemented

    As part of the visual voicemail add on Koodo should have a voicemail to text feature that transcribes voicemail into text messages so you can READ the voicemail message , other providers offer this, can Koodo offer this soon?  

    7
    Flo Koodo
    Forum|Forum|3 months ago
    mowanRockstar

    koodomobile.com "Get a new phone" prompt cannot be closedClosed

    ... to have a modal dialog ads overlaying the regular content with no obvious way of dismissing it.I am not interested in a new phone or a new line at the moment, particularly when you go out of your way to prevent me from accessing information on your website.  Thank you.I am starting to think Koodo could really use a head of user experience, probably not a bad idea to hire a new head of development too. You have my number. 

    11
    KooDan
    Forum|Forum|3 months ago
    tam105New Member

    Koodo to support Apple WatchImplemented

    Would like an Apple Watch plan so I can use the Cellular portion of my Apple Watch. I DO NOT bring my phone with me on walks and would like to use my watch only. 

    3
    Koodo
    Forum|Forum|4 months ago
    HollyberryBeginner

    please add Philippines to international plan!Implemented

    When I was with Telus, they had an excellent international plan that included the Philippines. Koodo! Please add Philippines to your international plan. You  are charging 2.50$ per minute and this is absolutely ridiculous! 

    11
    Koodo
    Forum|Forum|4 months ago
    Fred GreidanusAdvocate

    5G serviceImplemented

    Currently Koodo does not offer 5G service. Why not make it available as an add on for $5 a month?

    12
    KooDan
    Forum|Forum|4 months ago
    DDOLP
    DDOLPConnector

    Add Australia to Travel PassImplemented

    Australia is not included in the Travel Pass countries list.    Under the Easy Roam plan it costs $18/day.   If Canadians are going to Australia it will be most likely for an extended period.   I am going for 2+ months so $18/day for two months is around $1,080!    Going to go the cheaper route and get a sim or esim card.  Way more economical.    Koodo - why is Australia not part of your Travel Pass?

    1
    Flo Koodo
    Forum|Forum|4 months ago
    DennisMobile Master

    Plans for travelers coming to CanadaProposed

    In preparation for the the world cup, it is Time for Telus / koodo to have some good plans for travellers coming to Canada, including making payment with international credit cards more readily accepted, esim ease, and making the ability to cancel/activate super easy. 

    0
    Forum|Forum|4 months ago
    copterBeginner

    Link plan details to the plan summary in self-serveProposed

    I just signed up for a Canada-US-Mexico plan and when I visit self-serve I see a very nice graphic that provides a nice high-level summary of my plan. But it doesn’t link to details. Why not provide a link with updated information about how my plan works (e.g., I know you can roam in the US and call back to Canada; but is the converse also true? Can I call US numbers from within Canada?).When I looked through the website, I found some information about the plan that was then contradicted by information elsewhere (accessing the plan from within the Travel and Roam links is the worst because the template seems to have been copied from Easy Roam, with mis-information about daily charges, coverage in the Caribbean etc).

    1
    Dinh
    Forum|Forum|5 months ago
    LotuslandBeginner

    Outbound Calling Name Display Needs UpdatingProposed

    Hi, I would like to suggest that Koodo Mobile updates it’s policy on allowing Koodo subscribers on the same account/under one account to have the ability to change their Outbound Calling Name Display (OCND). This would personalize the service to tailor that user.Some examples of where it can come handy.Parent John Doe gets a plan and line for their kid Joey Doe. Right now, if the Outbound Calling Name Display (OCND) is enabled on the kid’s line, the OCND will display JOHN DOE, and not the kid’s name. This could cause confusion when the kid’s line is being used to make a call, and it still display’s the parent’s name.Another similar example can be applied to a family with multiple members.Parent John Doe gets a plan/line for their kid Joey Doe and spouse Jane Doe. All three lines will display JOHN DOE as the OCND. It will not display JOEY DOE nor JANE DOE as the OCND. This is an example of a three member family. How about a family that is much larger? They will all have the same OCND according to the current Koodo policy.Many kids don’t have the ability to get their own line either because they are too young, or do not have credit to subscribe for their line. So this is another factor in consideration.From my experience, both Rogers & Fido let their customers customize their OCND, as this feature is lacking with both Telus & Koodo.I hope Koodo Mobile will update this feature/policy in the near future.>>>>Outbound Calling Name Display 4 years ago 3 replies 2794 views  +4 Boa_Guy Koodo Koodo Alumni 1333 repliesGreat news! Koodo launched Outbound Calling Name Display (OCND), which enables customers that add the feature to have their account name displayed with their number when they place an outgoing call.What’s changing?Currently, customers are able to see the phone number and name of people calling them, but they are only able to have their number displayed when they place an outgoing call. Customers who wish to display their account name when they call are now able to add the optional Outbound Calling Name Display feature. For more information see our Outbound Calling Name Display help page. <<<<

    6
    Allan M
    Forum|Forum|6 months ago
    Chark
    CharkOrganizer

    putting a caller on hold with musicProposed

     When I put a caller on hold can I have music playing that they could listen

    0
    Chark
    Forum|Forum|6 months ago
    LeahL95
    LeahL95Ambassador

    Improve wifi calling for customers in weak cell networkProposed

    Wifi calling is activated and functions just fine most of the time in locations that there is no cell network at all. When in areas that Koodo has 1 or 2 bars, wifi calling is not being allowed to fully take over and stay in priority and the call audio drops off and gets jumbled and distorted.  It sounds exactly the same as the areas on some roads that have only cell network and weak 1 bar conditions. The current structure for tech support does not do anything to improve this as each ticket gets closed for trending when it is determined the nearest tower is online, just not strong enough signal to maintain call quality.  From what I have read in this community, some phones have the option to choose wifi preferred or network preferred but this setting is carrier specific- some carriers allow the choice, some have it locked to stay as carrier preferred.  Previous threads in the community have been locked to new replies and have not had any updates 

    7
    LeahL95
    Forum|Forum|6 months ago
    DennisMobile Master

    Expand the Asia Travel Pass to JapanImplemented

    Based off of this post.It would be amazing if Koodo added Japan to the Easy Roam Travel Passes. Currently we are forced to use my wife’s Fido Plan for our upcoming trip.  This is lost Easy Roam revenue for Koodo as we would have signed up with both our phone plans.  Also adding a 30 day travel pass similar to Fido would be amazing too.  Some of us have trips longer than 14 dayshttps://www.fido.ca/mobility/roaming?icid=F_WIR_CNV_A5SBAK&filters=2IgqqFmvXGdGRbFRwub6J9:asia  

    4
    Forum|Forum|7 months ago
    Luke Michael LindsayAdvocate

    Koodo appProposed

    This has long been discussed by people wanting koodo to bring back the mobile app that was shut down in 2017 for years I’ve seen people bring it up and I myself have missed the user experience the app brought, it was much smoother and easier to navigate than the “mobile optimized website”  the reason I think it’s time to bring it up again is previously one of the big reasons they said they discontinued it was because of cost and it not making financial sense to pay for both a website and a mobile app. However now koodo does have a mobile app specifically for their internet.  why not have just one koodo app that supports both mobile and internet like you do on the website so you keep cost the same but give a better user experience and let’s be honest it’s kind of weird to be the only Canadian mobile company without a mobile app.  

    2
    Forum|Forum|10 months ago
    DennisMobile Master

    Include International MMS with International SMS OR Bring Back the Perk for International SMS/MMSProposed

    Current Koodo plans include international SMS but MMS is not included.  The International SMS and MMS perk was removed when koodo plans started to include International SMS again.This means the only way to send international MMS is to pay per use at $0.30 per message.This can get ridiculously expensive.  The recommendation is to incorporate international MMS to international SMS.  Or at the very least, bring back the international SMS & MMS perk. https://www.koodomobile.com/en/payperuse?srsltid=AfmBOoqX2LHeaCrbn0jdjrKxsqn-aDrvwFoTpPeCi8LS_MirNApJb6zk (Note your Easy Roam rates have not been updated)  Here is confirmation that international MMS is only available pay per use.   Here are what plans look like with international SMS only. 

    6
    Dinh
    Forum|Forum|10 months ago
    theroge97Beginner

    eSim card needs to be an option on new accountsImplemented

    I just switched to Koodo on one of the new promotion plans. I was surprised how seamless it was to port my number from one the Big 3, and it was all done (mostly) online and pretty convenient. However one thing I noticed was lack of eSim options, as well as info around eSim. My phone supports eSim and I used it at my last carrier. When I was creating my account and port# request, I never had an option to try and request an eSim instead of a regular Sim. So I had to spend the $5 on a sim card, when I’d prefer to use eSim. Not only that, I learned later that you can only get eSim’s from instore - which costs $10. And lastly, it took 3 days for my sim card to arrive. That’s not bad shipping time, but still.For a brand that is pushing mostly online activations, wouldn’t it make a lot of sense to have eSim’s available online and as part of new account creations? I wouldn’t even care about the $5 sim card charge if it meant I could pick an eSim option, and have a QR code emailed to me with a few hours and then begin account activation or number transfer. That would be so great! Not to mention it would save on printing on plastic and mail costs too.Hopefully this is a feature that will come to Koodo in the future.   

    10
    Flo Koodo
    Forum|Forum|10 months ago
    MilkyWayMobile Master

    Implement VoLTE, WiFi Calling, and RCS Capabilities for Non-Koodo DevicesImplemented

    With the upcoming implementation of the 5G network in Canada, features like VoLTE, WiFi calling, and RCS are becoming commonplace and an essential part for many Koodo users. These features are compatible with most Koodo devices. However, non-Koodo or third-party devices (except iPhone) are being left out, resulting in users being unable to use these great features.It is unfortunate that these third-party devices, despite being capable of VoLTE and WiFi calling, are not allowed to use these features on the Koodo network. Using OnePlus as an example, users with OnePlus devices have expressed interest in the implementation of these services. Koodo suggests their users to reach out to OnePlus. At the same time, OnePlus has also told their customers to reach out to the carriers. Numerous carriers in different countries have allowed VoLTE and WiFi calling for their users on third-party devices with much success. So while other carriers have made it happen, why can’t Koodo and other Canadian carriers reach out to OnePlus and other phone manufacturers to collaborate? It is evident that the carriers need to make the first move and push to make it accessible to their users.This blame game needs to end. 

    22
    Dinh
    Forum|Forum|10 months ago

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