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tracynoelle23Connector

asked in Plans & Add-ons

Is this really the best data plan available?!

I needed more data in August so I bumped my rate up to $60/month but now I want to decrease it and the lowest possible plan is $50 thru the phone rep but there’s a 1 time charge of $15. I switched to Koodo to save money but this plan isn’t worth it. I asked if there were any plans without data and he said no there wasn’t.

2 minutes ago

PayamBeginner

asked in Purchases & Returns

Exchange Online Purchase

Hello,I purchased online through my koodo self service, a sumsong S23+, but I would like to replace with S23 ULTRA. How and where should I return it back? Thank you!Amir

3 minutes ago

jimmy_huangBeginner

asked in Billing & Payments

Why I was charge long distance call to China? My plan include at least 1000 min to China.

I just saw my latest Bill on Sep 25th with 43.2 charge.I check details and find that it was 24 min call to China, which was made Sep 20 12:10am.I port my number out on Sep 20 20:23.My plan contains 2000 minutes to China and that 24 min call to China is within my plan minutes and before I port number out. I should not be billed for this call!

48 minutes ago

Kfin639Beginner

asked in Prepaid

cproc27Beginner

asked in Billing & Payments

my Tab has been paid but my bill is still the same

I signed up with koodo sept 14th of 2020, my tab has been paid off for a year but my bill has never changed.Why would that be?

2 hours ago

CaytlynBeginner

asked in Billing & Payments

Easy Roam Charge while in Canada

Hello, I was charged the $14 easy roam charge for a number of days while I was still in Canada: June 1: I was charged the $14 while in Chilliwack, close to the US borderJuly 1-3: I was charges $14/day ($42 total) while on Vancouver Island July 16: I was charged $14 while I was in BC (drove from Rossland to Nelson so not sure where exactly the charge occured) Can these charges please be removed? thank you!

3 hours ago

BabsAmbassador

asked in Tips, Tricks & Troubleshooting

Switched to 5G

I switched to 5G but my Samsung Galaxy still shows LTE. Should this change to 5G or do I need to make changes to my settings?

4 hours ago

whrenBeginner

asked in Self Serve

Unable to select perk through self serve

I see multiple posts where this is an issue. We're also unable to select our perks for our two numbers through self serve after multiple failed attempts. Did all the cache clearings and incognito attempts as well.We just want the premium voicemail. Is there anyone that can help?

5 hours ago

rajeshbit06Beginner

asked in Billing & Payments

Recharge

Yesterday afternoon I have made payment of CAD 45.20 against plan through mobile banking of RBC , however my service is disconnected , may I know the reason.

5 hours ago

CeddieBeginner

asked in Other

Not receiving all group messages - iPhone 15

I seem to be getting all calls and text/imessages from individual people. But in group imessage, I only get about 80% of the messages. Therefore, I get confused when I only get messages 1,2,5,6 etc in a thread. Would appreciate any help! thank you

5 hours ago

matttttttttttBeginner

asked in Self Serve

Change bill language to english

Hi I am receiving my bills in French I can’t find out how to make it English.Looking at these previous Questions someone on here changed it for these people. Can Someone please change it for me…Can this please be done quickly as I need to submit my bills for tax purposes

6 hours ago

Ale01Beginner

asked in Plans & Add-ons

Plan change not working

I've been trying to change my plan. After a day of the website being broken, I was able to choose the plan, a perk, and check out.However, I have not received any confirmation of such change. No email, no text, my account still shows the old plan. I have not been charged for the change (the checkout page showed that I would be charged yesterday for the days remaining until the start of the billing cycle, on Oct 1st).Now the plan I chose yesterday is not showing, and when I try to change to a different plan, I get an error. So when do I get to use the new plan?

7 hours ago

arykhlinskiBeginner

asked in Tips, Tricks & Troubleshooting

How can I priorize wifi calling over mobile network?

With Telus and Koodo it looks like I don’t have option to priorize wifi calling over mobile network… I have second SIM card with T-Mobile, the US provider, and it does allow me to choose WiFi calling preference over mobile network. At my home the tower signal is weak most of the time, yet the phone keeps flipping between WiFi and mobile. When on WiFi the call quality is great ; once fallback to mobile network the call quality is abysmal and I have to keep asking to repeat what they said. This is extremely annoying when provider decided what is best for me. If Telus/Koodo do not change this policy I afraid I will have to look for better ervice.p.s. on my office Bell phone I also do have preference option to use WiFi calling over the network

10 hours ago

LisabezaireBeginner

asked in Billing & Payments

Easyroam charges while in Canada

Hi there, I was billed for EasyRoam on Aug 4 however I was in Canada on that day. I was near the Detroit river which is close to the United States however did not leave Canada. I would like this charge reversed . I was also by the river in September and noticed there was no data coverage so it is frustrating that koodo doesn’t cover the area yet a cell tower in the USA does and then I am charged. If Koodo isn’t covering all of Canada then easy roam should be waived for border cities. Additionally I am unsure why my husband is charged $10/day for easy roam yet I am charged $14/day for the same service. This should be corrected to $10 a day for when I do travel to the USA. Thank you, Lisa

12 hours ago

OndrejBeginner

asked in Billing & Payments

I was charged for easy roam for no reason.

I was charged 32 dollars (2X16) for easy roam last month. When I looked at my usage for that particular month, there was nothing there. No minutes used nothing. I don't understand why I was charged?

13 hours ago

ReynaldoBeginner

asked in Self Serve

Talking to a representative

I suspect my number is being used virtually somehow. I have been receiving calls from strangers who says that they received a call from my number when I did not call them at all. I need to talk to a rep, but I keep getting a bot. How do I talk to a live human being? There aren’t any options for the problem that I am encountering.

1 day ago

scotmaryBeginner

asked in Self Serve

Manage Perks not loading

I received an email recently advising I can pick up a free perk, but the Manage Perks link in self serve never loads. This seems to be an old problem based on previous posts. Is there a solution from Koodo?

1 day ago

Dawn AngusBeginner

asked in Billing & Payments

2 yr plan will be over

What happens after I make my last payment on a two yr plan?

1 day ago

Mary LumsdenBeginner

asked in Plans & Add-ons

Easy roam in Egypt

Can I use easy roam in Egypt?

1 day ago

MlukaOrganizer

asked in Other

reset voicemail from abroad

I apparently entered the wrong password too many times.Now I get a msg stating that i must call the mailbox using my mobile phone.That’s what I’m doing.But I’m in Armenia and the machine doesn’t recognize my mobile phone!!!So/. How do I reset my voicemail???Thanks.

1 day ago

K8e_33Beginner

asked in Other

Koodo keeps texting this afternoon. can someone please stop?

I have received 14 text from Koodo this afternoon from 130pm on. Can someone please stop?!? It’s ridiculous and I have muted them but please make it stop lolits about your new wifi promotion ….

1 day ago

AmySpekBeginner

asked in Other

Credit Check

we don't use a credit card, how can we pass the credit check then?

1 day ago

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