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2805 Topics
Derek Kaufman
Derek KaufmanBeginner
asked in Other
SMS not working out of country

Hello, I think I’ve done everything right but it’s not working. I’ve read a bunch of articles already. I’m in the US with a US esim activated I have my Koodo sim turned on Cellular data for koodo is off and allow data switching is off Data roaming for koodo sim is off Easy roaming is off (removed from add-ons, although it was ‘activated’)I received a batch of SMS messages incuding the notification for easy roaming when I turned on the esim this morning (other settings above in place). I did not respond to any messages. I have not been able to receive any other SMS messages since. I’m trying to log into accounts with 2FA but cannot without SMS. Please help! :) Thank you!

10
Derek Kaufman
1 minute ago
R
Ryan1Beginner
asked in Other
ICI Tou.tv

can I get access to tout.tv if i have a wireless home phone no cell

255
D
7 hours ago
I
Iris HuangBeginner
asked in Billing & Payments
Please Resolve My Cancellation Issue and Waive Unjust Charges

I attempted to cancel my mobile service with your company in June while I was in Canada. I called your customer service 13 times, yet I was unable to complete the cancellation because I was repeatedly told I needed to be transferred to a "dedicated cancellation representative." Despite waiting on the line, I was never successfully connected. I even informed your agents that I was leaving the country in 20 minutes, but my request was ignored, leaving me no choice but to leave Canada without resolving the cancellation.After returning to my home country, I tried to cancel my service online but found that Koodo offers no email support or online process for cancellations. Out of options, I suspended my number using the "report lost/stolen" feature, thinking it would stop service and billing. However, Koodo continued to send me bills and is now threatening to send my account to a collection agency, which would damage my credit score.I have not used this service since June, yet I am being for

959
F
7 hours ago
Z
ZendaX3DBeginner
asked in Purchases & Returns
Will there be more phone deals this year?

There's some decent deals on some of the Pixel phones but they're not explicitly listed as black Friday sales. Will Koodo be rolling out more phone deals closer to black Friday or is this the extent of it?

312
Allan M
10 hours ago
N
NichirenBeginner
asked in Billing & Payments
extra charges

I was charged $2.50 each for “TAXI CL” on my last bill.  Can anybody tell me what those charges relate to?  My plan has no charges for calls made or received.  Thanks.

303
Allan M
10 hours ago
Slawek Bielawa
Slawek Bielawa
asked in Plans & Add-ons
Will Koodo match another provider plan before i port out?

Hello, been a Koodo subscriber for a very long time, but the time has come to go where the best deals are. I'm looking to port out to another provider offering a $35 50GB CAN/US/MEX plan and wondering if Koodo would match before I port out in the next couple of days?  I'm hoping someone from Retentions might be on here who can help.  Thank you kindly.

262
Allan M
10 hours ago
J
jlhmcqBeginner
asked in Billing & Payments
3G Price Increase $3 charge

Why am I getting a $3 Koodo 3G Price Increase on my add-ons on my bill the past two months? I have not travelled. 

366
Georgia Koodo
11 hours ago
R
ROCKOFFBeginner
asked in Plans & Add-ons
cant pick a perk

Hello I’m unable to select a perk or see one on my new perk plan koodo offered me today. I would like the rollover data perk as it shows please 

344
R
11 hours ago
M
maddog071795Beginner
asked in Other
How long to set up a new phone at a Koodo booth?

I want to go over to the Koodo booth and get a new phone because my two year payment plan is up, how long should the whole process take without trading in my current phone?

251
O
14 hours ago
B
bgcgarlippBeginner
asked in Tips, Tricks & Troubleshooting
enable callforwarding abroad

How can I enable callforwarding when I am already abroad?

132
D
15 hours ago
H
Hyeri SongBeginner
asked in Tips, Tricks & Troubleshooting
help

The sim is locked. I need a puk code, but I can't call.I contacted you through my koodo Twitter account, but I can't get a call.   

111
Allan M
16 hours ago
S
Sha_1Beginner
asked in Tips, Tricks & Troubleshooting
cant make calls , it disconnects as soon as i dial number

cant make calls , it disconnects as soon as i dial number. Privacy concerns . Is someone hacking my phone account.  I can't make phone calls. As soon as I dial any number it disconnects the call and no dialing tone. Concern about my phone line and the privacy. Please resolve it.

111
Allan M
16 hours ago
Y
yycaudreyBeginner
asked in Other
Assistance Needed with Authentication Code Access

I am experiencing an issue with my mobile phone, and I would appreciate your assistance.My phone is completely non-functional, and the power will not turn on. I recently purchased a new device and inserted my SIM card into it. However, I need an authentication code to complete the setup process, and I am unable to receive it because my original phone cannot be powered on.Could you please advise on how I can proceed in this situation? Is there an alternative way to receive the authentication code or verify my identity?Thank you for your time and support. I look forward to your guidance.

141
Allan M
16 hours ago
J
JpxlandryBeginner
asked in Billing & Payments
tab balance

I wanted to pay off my Tab Balance. It's like if it is paid but it is not reflecting on my bank account. My phone bill otherwise reflects instantly. Any explanation?ThanksJessis

161
Allan M
17 hours ago
T
TaeaConnector
asked in Billing & Payments
Charged $39 a month while on the $15/month seasonal hold.

I just checked my billing and it says I’ve been being charged $39/month while I was away. I put my phone onto a seasonal hold ($15/month) so I am not sure why I was charged this.  how do I receive back pay? Keep in mind this was more than my plan even was to begin with. 

385
Boa_Guy Koodo
18 hours ago
M
mokoodo
asked in Plans & Add-ons
Calling US numbers doesn't work

I have the “Unlimited Long Distance Pack (27 countries)“ add-on as a perk, and yet, when I try to call US numbers the call never connects.I know those numbers are correct since texting does work.What gives?

9914
Darius Koodo
19 hours ago
D
dixiaoBeginner
asked in Other
Can not receive calls and text after transfering to Koodo

I transferred my number to Koodo yesterday, but I am still unable to receive text messages or phone calls. My friend attempted to call me but was directed to voice mail and is unable to leave a voice mail there. No text can be received while imessage can not activated. But, I can dial out.WiFi calling cannot be activated either.I restarted my phone several times, but it did not work. In this situation, I am even unable to receive a call back.

264
G
19 hours ago
C
Chelsey HeidmanBeginner
asked in Other
Koodo Internet - Altima?

Hey, is Koodo’s home internet still provided by Altima? I had signed up last year, but Altima was terrible - the connection wouldn’t allow me to connect to my company VPN and their customer service was awful. I had to switch back to my previous provider.I don’t see Altima mentioned in the more recent marketing though, so I’m wondering if they’re no longer the internet provider. If not, I’d like to consider bundling again.Thanks!

141
G
21 hours ago
harmar
harmarBeginner
asked in Tips, Tricks & Troubleshooting
3G rarely ever works

I frequently travel to rural areas and dont have LTE/5G.It says Ill be connected to 3G with 4 or  5 signal strength, and yet data rarely ever works. If it does work, it is incredibly incredibly slow, taking over a minute to load a page, if it doesnt give up half way. (way slower then when 3g was the norm)Just wondering if this is because 3g being phased out, or if there is settings issue on my phone (iphone 13)

151
G
21 hours ago
S
sonnguyenBeginner
asked in Self Serve
esim replacement

i bought an esim with 30cad plan, but i accidentally deleted the esim before OTP verfication. Im now neither log in the account nor using the esim. Please help to guide me make repleacement old esim with the new esim

161
D
1 day ago
notalibtard
notalibtardBeginner
asked in Prepaid
Paying the difference

Hello I would like to know if I could switch to another plan by just paying the difference as i did add a fund to my account but I did not know that it would reactivate it immediately on my current ones when I was just wanting to switch. Is it possible to this by having a customer rep calling you??

161
Georgia Koodo
1 day ago
S
SteveEBeginner
asked in Plans & Add-ons
Cant call LD

Im trying to call a Mexico number and it says my phone cant call and to call Koodo...well calling Koodo is impossible...why cant i just dial a number i want and pay LD for that outgoing call?

264
Georgia Koodo
1 day ago
K
KSJSBeginner
asked in Billing & Payments
US Roaming Charge when not over border

Hi, In October I was in Southern Alberta close to the US border but not over the border yet, I looked at my phone at one point and noticed a roaming R. I turned airplane mode on immediately and kept it on while close to the border and while I was actually over the  border. I got a charge for $10.00 for 1.51mb data usage on the October bill, can it be reversed? Thank you

111
Georgia Koodo
1 day ago
L
LilMaloneBoneBeginner
asked in Billing & Payments
how do i go about reconnecting my phone after its been canceled and i have paid off my bill

I need to reconnect my phone using the same number I got from the service but I can't call customer service for help because they fully canceled can someone please help me 😟😟 and I ABSOLUTELY NEED to have the same phone number because like everything that has extra security is using my disconnected number 

282
Georgia Koodo
1 day ago
R
Raik44Organizer
asked in Plans & Add-ons
stream subscription first month

 I have these subscriptions direct already and was just charged the other day for them.The T&Cs do say you are charged in the succeeding months so that made me think you aren’t charged immediately in these cases….but it seems for people who already have these subscriptions you get double charged the first month?

193
Allan M
1 day ago

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