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Unanswered questions

160 Topics
M
MadipanOrganizer
asked in Plans & Add-ons
want to lower my mobility plsn to one that has no data

Hii I have a mobility plan with unlimited calls and 20gb 4g data.i would like to reduce this plan to unlimited calls and 0 gb data.i have my own phonei do not see this option on self serve. I know it is available for 20$/ month.How can I get this plan? 

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EnviroCultureBeginner
asked in Tips, Tricks & Troubleshooting
Activating Wifi Calling

I am trying to setup wifi calling on my Galaxy S10 but there doesn’t appear to be an option to enable this. Does Kodoo not automatically enable this? 

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Joaquin127Beginner
asked in Prepaid
I need data, as im lost

Hey guys, please help.  I have no more data on my phone. I can’t top up because I have no money on my Canadian account. I can’t log in online because I can’t remember my passwords and the password reset is not working. Not receiving an email or text message. How can I speak with a representative? kind regards, joaquin 

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Scott SpenceOrganizer
asked in Billing & Payments
Kood not recognizing new CC

Hello,I got a new CC. Tired to update it by deleting old CC. Now when adding my new CC, I get an error message saying there is an issue with my CC information provided, when there isn’t. The information is factually correct as verified by google pay and manually entering the new CC info,Any tips? Thanks,Scott.

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Georgia Koodo
T
TramBeginner
asked in Billing & Payments
Double connection fee

So, i paid connection fees of 70$ in store and now on my bill i got another 70$ connection fee and its impossible to talk with a human being….what a ‘’ BAD ‘’ lazy poor management services i really feel like we live in a third world country. 

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Georgia Koodo
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FrankiBeginner
asked in Billing & Payments
roaming charges while still in Canada

How do you talk to someone to reverse roaming charges?  We live close to the border and still accrue $42ish monthly.  I need the last 3-4 months reversed and for Koodo to stop this from happening because roaming is shut off and it still connects on our phone.  Can you give me a phone number to call you or just reverse on my account all roaming charges.  Needs to be addressed if we plan to stay with Koodo.

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Georgia Koodo
ShinShin
ShinShinOrganizer
asked in Billing & Payments
Why I Pay free phone's cost?

I was buy a Galaxy S22 128GB Purple at Mobile Klink on Black Friday.My plan is $34 20GB UL Can Min SFD (4G Speed) plan.So, I can get a free phone.but I'm every month $4 payment for my phone.I asked her several times, and she said you don't have to pay anything for your phone.Why I paid?  

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ShinShin
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RaviRajBeginner
asked in Other
Chat Bot Sucks

Need live agent. Chat pots are frustrating. They have only common porblem loaded and keep repeating the same.

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cbmasonBeginner
asked in Self Serve
Self Server account has been blocked.

I get this error on any network, from any device whenever I try log in to my self serve account. Twitter Support suggests chatting with someone to schedule a call back but I can’t login to do that If I try reset my password I get Really annoying not being able to view my bill or get any help with it. 

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Boa_Guy Koodo
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zainerdBeginner
asked in Prepaid
assistance with phone plan while abroad

Hi there, I hope you’re doing well!I’d really appreciate your support please. Two hours ago I purchased a yearlong plan to keep my phone number while studying abroad. However, after porting my number and paying for the plan, I discovered that I don’t have network access overseas. Since my phone isn’t working, I’m unable to schedule a callback, which makes resolving this tricky.Could you please help me review my options?Thank you in advance for your time and assistance!

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Cooper PengshiBeginner
asked in Plans & Add-ons
Why so slow hoelme internet speed!!

100M plan, the real test is nearly 0.75m? it has been several days and always cut out at night!  how can i get customer service from agent?

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LikethegumBeginner
asked in Self Serve
How can i get a new number for my town?

Hi everyone!  I recently moved from Alberta to a rural area in Northwestern Ontario. I want to change the number on my phone that I use for my business, and i would like to use the area code and telephone prefix for my community, so it's not confusing for my clients. That means that my number would be 807 483 xxxxThe closest city that's listed in the self serve options is Thunder Bay, which is 5 hours away from me. How can I get the proper area code and prefix? I went into a Koodo outlet and they didn't know. I can't find a way to call Koodo and ask them. 

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Georgia Koodo
M
mwells1223Beginner
asked in Purchases & Returns
promo expired while I was checking out!

I was in the process of checking out when the time passed over midnight. I went ahead with the order, clearly not paying attention. I ordered a new phone and now I realize my phone cost is almost double what I expected. I assume the promotion ended at midnight. Is there anything I can do? I cannot afford my phone cost to be doubled but I needed an upgrade.

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canuk54
canuk54Beginner
asked in Billing & Payments
Billing using credit card

How do you talk to a person about an issue. Have my acct on auto billing when cr card expired and no notificion fm koodoo. Months later and then was notified of overdue acct. Paid off immediately and changed card. They hit credit beaureu and was hit with neg 100 points. How do i talk to a koodoo person. Why no notification as I have been a customer for years with no issues ???

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Georgia Koodo
Mohammad Ali
Mohammad AliConnector
asked in Tips, Tricks & Troubleshooting
Can't make or receive calls, while mobile data is working

Need help with this issue.I can’t make phone calls from my Koodo number, it just doesn’t ring at all.When someone calls me, he hears a ring from his side, and I receive nothing.Can’t reach my voice mail either.The mobile data is working.And I receive SMS messages from Koodo.What I have tried:1- Switching the phone off for a while and switching on again.2- removing the SIM and inserting it again. Any help would be appreciated.

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ljcynnBeginner
asked in Billing & Payments
Network Change with Existing Number

Hi! I am planning to change from Freedom to Koodo. However, I want to retain my current number. Does Koodo charge you for that? Thanks in advance.

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VijayaBeginner
asked in Billing & Payments
I was charged for Easy Roam, wrongly. How can I have a refund?

I was charge for 2 days of easy roam wrongly. I have a Canada/USA plan, so I didn’t need roaming while in the USA. And I bought a Mexican simcard while in Mexico, so I know I did not use roaming. I noticed that while driving between Tucson AZ and San Diego CA, my phone connected with a Mexican company, but I was in the US.Can I have a refund please?

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Georgia Koodo
B
BengenConnector
asked in Other
texts

Why am I not receiving verification texts from 2 betting sites? Does Koodo filter these out?

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SJHquestionsBeginner
asked in Billing & Payments
Tab Bonus not at 0?

My Phone died, I checked out my profile seeing I was only 1 month away from a $0 Tab and Tab Bonus so I waited to replace. Tab -$20 Tab reduces -$20/moTab Bonus -$38.50Tab Reduction -$38.50/moNow that the month has passed I still have $10 on my Tab and 19.50 on my Tab Bonus ...Why?

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Georgia Koodo
Dom Dom
Dom DomBeginner
asked in Billing & Payments
refer-a-friend credit did not get pay

I join koodo on Nov 29,2024 and submitted my referral claim on Nov 30,2024. However I never get the $5 credit. I email Koodo to find out why. They told me my request was declined because it was over 30 days claim period. They told me the claim offer date was Nov 19,2023 and my claim was submitted on Nov 30,2024. It does not make sense to me. Koodo agent told me on Nov 29,2024, it had a referral offer for $5 for 5 months. So in 2024 November has referral program. Why Koodo keep saying the claim offer date is Nov 19,2023. I never be a Koodo customer. I am new sign up on Nov 2024. Why I am now eligible for the referral credit. I was back and fore email with Koodo and they only tell me the claim offer date is Nov 19,2023. Declined my claim. Anyone here can help? I really appreciate. Thanks 

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SITONGBeginner
asked in Tips, Tricks & Troubleshooting
Call cannot be completed, Error 8B1

I can't call some phone numbers start 204 ，it say Call cannot be completed, Error 8B1.

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J
JohnsterOrganizer
asked in Billing & Payments
Being charged for Stream+ service I never activated

We left and returned to Koodo last year, and I’ve just discovered that every month we’ve been back we’re being charged for the Stream+ service, but we had no idea we had it and never activated it, how do I get my money back for all those months of service we didn’t authorize?

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Flo Koodo
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DomchiuConnector
asked in Billing & Payments
refer-a-friend credit did not pay

 join koodo on Nov 29,2024 and submitted my referral claim on Nov 30,2024. However I never get the $5 credit. I email Koodo to find out why. They told me my request was declined because it was over 30 days claim period. They told me the claim offer date was Nov 19,2023 and my claim was submitted on Nov 30,2024. It does not make sense to me. Koodo agent told me on Nov 29,2024, it had a referral offer for $5 for 5 months. So in 2024 November has referral program. Why Koodo keep saying the claim offer date is Nov 19,2023. I never be a Koodo customer. I am new sign up on Nov 2024. Why I am now eligible for the referral credit. I was back and fore email with Koodo and they only tell me the claim offer date is Nov 19,2023. Declined my claim. Anyone here can help? I really appreciate. Thanks I repost my question here with my Koodo logon. I received the referral link on Nov 30,2024 one day after I sign up with Koodo on Nov 29,2024. 

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Mayumi
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WataWataAdvocate
asked in Tips, Tricks & Troubleshooting
Stolen sim card. still have phone. want to activate esim with my existing phone number

Can you help?My phone got stolen today, but I’ve got it back by miracle.  They did steal the sim card though.Would you please activate my phone number on the esim of my Pixel 9 phone? Last 2 digits of my phone number: 30   

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kaycourtConnector
asked in Billing & Payments
billing

 Why was I charged roaming charges when i purchased  a package US7PASS. I repeated this package twice so I would not be charged roaming charges

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