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Sk87Beginner

asked in Self Serve

Detailed mobile internet usage

With the help of self serve i am able to check how much usage in total done, but what all web traffic i have hit its time duration and amount of data associated with it. How can i check this ?

39 minutes ago

SturdykBeginner

asked in Plans & Add-ons

US ROAM TALK BOOSTER NOT WORKING

We are in the US and purchased both the data and phone boosters. The data booster is working fine but not able to do outgoing or receive incoming calls. I have turned my phone off and on and tried different networks from the drop down list (other than the automatic T mobile) but they do not work Cant get a callback as it goes straight to voicemail in canada! suggestions?

40 minutes ago

tylerh33Beginner

asked in Billing & Payments

Reactivation

Hi Koodo Community,I am travelling and I must have maxed out my phone credit with roaming fees, and it seems Koodo disconnected me. I did see notifications a couple of days ago that I needed to make a payment.I don’t think I missed a billing cycle, as it says next payment April 11. So it looks like I just presuming I’ve just maxed out my “Koodo credit limit”.I made a payment now of $80, and am hoping that will reactive things. But after a day the account is just sitting there – it doesn’t say it’s inactive anymore – it just says I need to pay the remaining $100 by Apr.11, my original billing date.My question to the community is – does anyone know what I have to do to reactivate now – do I have to pay everything off completely, early? Or just get it paid down further? Also, if anyone knows how long reactivation takes...Thank you!Tyler

1 hour ago

steelwrk1 .Beginner

asked in Plans & Add-ons

We are now retired snowbirds again after Covid & Looking for US AND Canadian provider, data AND cell

So I don’t know if this is offered to all Bell clients , but it was sent to me from a friend who has other bell services and I think this is offered to only those who also have bell internet. Comments please as we just spent way too much at 11.00/ day even though we tried to limit our usage.It adds up fast if your gone for more than a couple of weeks , seems Koodo would or should have a snowbird type plan to retain customers traveling south of the border for extended periods of time as the US carriers are much more “all inclusive “ competitive than they once were. I have very much enjoyed my years with Koodo , is it time to switch?TksPete

3 hours ago

MlukaOrganizer

asked in Tips, Tricks & Troubleshooting

SciemiBeginner

asked in Plans & Add-ons

Promo offer to switch to monthly - include everything?

Hi, My daughter is on prepaid and Recieved the offerin the attached photo but we are not sure if it includes all services? Or is it just a data offer? On top of the monthly plan cost Thanks

5 hours ago

RdrBeginner

asked in Prepaid

Wi-Fi Calling setup currently unavailable

My account recently got VoLTE enabled. So that’s the good news.When I then try to enable Wi-Fi Calling I get directed to a Koodo page that says an error has ocurred. “Wi-Fi calling setup is currently unavailable. Please try again later”.Am I doing something wrong or is this a restriction on Koodo’s end as they roll out VoLTE for prepaid?Do I need an LTE connection and a Wi-Fi connection to do the setup? Cell reception at home is marginal so it often does not show an LTE connection hence the need for wi-fi calling.

9 hours ago

shawnthebeardoAdvisor

asked in Tips, Tricks & Troubleshooting

VoLTE and WIFI Calling (Google Pixel 6)

I am having issues with VoLTE AND WIFI calling. I commented on another thread about my issue with this and a rep subsequently added VoLTE to my add-ons. I read in another thread that VoLTE is required to enable WIFI calling. I also restarted my phone (Google Pixel 6) and attempted to activate WIFI calling and got a message to contact carrier to enable. Another question I had was why is there no option to enable VoLTE in my phone settings? I have restarted many times, removed sim, turned off wifi, etc. And still get the same results. Please help!

21 hours ago

MadlyCanadianBeginner

asked in Plans & Add-ons

data block

I just added data block with picture messaging to my phone. I have no data and don’t want to get charged for data use. Will I still be able to receive and send pictures through text if I turn off “cellular data” in settings?

21 hours ago

richlee999Connector

asked in Billing & Payments

Refund Overdue

I cancelled my service on January 18th 2023. There is a credit balance of $51.80 on my account. I am still waiting for my refund - two months later. Please process the refund as soon as possible.

1 day ago

FredasdBeginner

asked in Billing & Payments

KOODO AIRTIME CHARGES without invoice.

Hi,I’ve been charged KOODO AIRTIME fees on my credit card even though I have Canada Unlimited and I can’t find this charge in the self service. It’s as if Koodo charged me without any trace of it on my account. Anybody can guide me on how to proceed with this?Thanks!

1 day ago

Mae9080Beginner

asked in Self Serve

Tab Payoff

I paid off my tab using visa and I still have the amount showing on my next bill. Will it charge me twice?

1 day ago

kmittConnector

asked in Billing & Payments

Can't pay my bill through self-serve. Won't take my credit card

Trying to pay my bill through self-serve.For some reason the process of paying through credit card won’t work.I tried on separate occasions on separate days. Same issue.My card works fine on other purchases online. Any idea on what gives?

1 day ago

T AbbeyBeginner

asked in Billing & Payments

Cant dowload pdf bills - get message "500 Internal Server Error"

I haven’t been able to download my monthly statements which I need to for my business. When I click “overview” I keep getting the message “500Internal Server Error.Any thoughts? Thanks,

1 day ago

CutleafarmConnector

asked in Tips, Tricks & Troubleshooting

Won't dial

The phone will not dial out or receive calls. You dial and just get two beeps and then the light goes from red back to green.

1 day ago

pmartelConnector

asked in Self Serve

Missing VoLTE option on Galaxy S23 Plus

Hi,I received a SMS from Koodo announcing that VoLTE is enabled on the network.https://www.koodomobile.com/en/help/volte-koodo-prepaidI have a Galaxy S23 plus and I don’t see the VoLTE option on the phone. I check out many sites on the web to find why.Is it related to the Koodo network that I don’t have the ability to enable VoLTE or it’s a mission option on the phone?Thanks

1 day ago

shaunamae773Advisor

asked in Billing & Payments

Sim has not arrived

What do I do, my sim has yet to come in the mail and I have already been charged for a month of use… I don’t think this is right, but the online chat won’t allow me to speak to someone directly. I would call, but I am hard of hearing, making it hard to speak over call.

1 day ago

NatalooConnector

asked in Plans & Add-ons

Unexpected international roaming charges

I was looking at my account today and I saw that I received five $14 charges for calls and voicemail checks that I’ve made while I’m abroad. I made sure to turn off my cellular roaming and to disable Easy Roam, so I’m not sure why I’m being charged this much. It was my understanding, according to the website, that I would be charged per-use at a rate of $2 per minute.

1 day ago

diannemalleyleducBeginner

asked in Purchases & Returns

koodo customer

didnt received my refund yet its been like 3 weeks now

2 days ago

Dan JConnector

asked in Other

Wireless home phone still available?

Every time I log into my Koodo account and click “Shop” to get to “wireless home phone” it says not available. Is it available or not?

2 days ago

MikeyinPocoOrganizer

asked in Tips, Tricks & Troubleshooting

Washington State to BC voice call

I cannot make a voice call to my home in BC while roaming in the US. I can receive voice calls from Canada, texts and send texts . Easy roam can be added or not. Makes no difference. Looks like my Samsung Galaxie is having network connection issues. Any ideas please?MikeyinPoCo

2 days ago

Ted HandfordBeginner

asked in Purchases & Returns

Where is my new phone? Been a week at least since I ordered it and paid for it. Is there a problem? I don't even have an ETA. What's up? Is it stuck on a boat between here and China?

Where’s my new phone??

2 days ago

Wayne HarmsConnector

asked in Other

wi fi calling after update

I activated the lates update Android security patch Feb 1 and now my wifi calling will not activate. I get a security number and validation from my account but it will not complete service.I have a Samsung s10 and it was working fine before the update. Has something in the update stopped wif i calling

2 days ago

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