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Unanswered questions

2825 Topics
P
Purple JLeader
asked in Other
network

I was having issues with getting notifications that I was at risk of roaming charges due to me picking up on a stray signal from the united states.  So I set my network as koodo and turned off scan for available networks to avoid this. Now I keep getting notifications that my koodo network is unavailable,  search for available network.  This only happens when I am at home and on wifi.  Why is this, and how can I prevent it. It's quite annoying.  

336
P
6 minutes ago
E
EmcardBeginner
asked in Other
need to tranfer to public mobile, never received text to confirm, please help

Transferred to public mobile, the mentioned the transfer did not work but I know have their esim, I receive texts but no calls, how can I have the service transfered since I can't communicate with the help line

123
D
10 minutes ago
A
AndregBeginner
asked in Tips, Tricks & Troubleshooting
RCS on ios 18.1 no longer working

Just updated to iOS 18.1 and lost RCS. It was working before. Troubleshooting unsuccessful. Looks to be in Koodo side.Reddit thread with lotsa folx having same issue https://www.reddit.com/r/Koodo/comments/1gefb2n/rcs_gone_after_ios_181_update/When will this be fixed?

12510
Flo Koodo
1 hour ago
D
DillmanBeginner
asked in Plans & Add-ons
perk plan error

I have 2 phones and when asked to pick my perks after changing the plans i get an error id like to add premium voicmail to both my accounts 

71
Flo Koodo
2 hours ago
A
Amrit.36Beginner
asked in Billing & Payments
koodo tab balance

I placed an order for iphone 16 pro max but got it cancelled before shipping. But even after 1 month my bill is still reflecting 74 dollars for the tab balance in my bill. Koodo has not ben able to resolve my issue. Don’t know what they’re good at if they can’t resolve customer queries.

141
R
5 hours ago
A
Aastha2396Beginner
asked in Plans & Add-ons
Need to end seasonal hold after 1 month of use

Hi! I went on seasonal hold on Oct 1, 2024 but need to switch back to a plan with Koodo at the earliest. Self-serve is not working and redirects me to “you cant choose a perk right now.” Chat function offers a call back which is not possible on a seasonal hold. Can a rep help me? This is a time sensitive matter. 

111
Dinh
9 hours ago
L
LadyloosingitBeginner
asked in Billing & Payments
reporting a payment

Paid my bill today. I would like to report a payment. How do I do that? Thanks

253
Dinh
10 hours ago
B
BPPBeginner
asked in Plans & Add-ons
Rate plan change

Hi,I did not opt for any changes on my plan but on my 'Transaction History’, under 'Transaction’ it shows ‘Rate plan change' and under Details it shows ‘Rate change effective’, all this is appearing under today's date, why and how has this appeared? Will I be charged for this? But I did not opt for any change, please help!

495
S
16 hours ago
A
artmartBeginner
asked in Prepaid
How to cancel prepaid when I don't have an account

I helped a friend buy a prepaid account last month and was just charged the same amount one month later. My friend does not have account credentials so there’s no account I can log into to cancel the transaction, and I don’t have the phone number. When I enter my friend’s email a recovery code the account does not receive it. We both thought this was a one time payment, not a recurring charge. How can I cancel this charge?

272
D
16 hours ago
D
Daryl KalenchukBeginner
asked in Billing & Payments
Easy Roam

How do  I turn off Easy Roam? 

81
Flo Koodo
18 hours ago
A
ak3126Connector
asked in Billing & Payments
price increase--good reason to switch out

A sneaky, clever way to increase prices,, good reason to switch out

453
L
21 hours ago
J
jssodhi1981Beginner
asked in Plans & Add-ons
Complaint Regarding Unauthorized Rate Plan Change on Lifetime Offer

 Dear Koodo Customer Support teamI am writing to formally address a recent issue with my Koodo rate plan. Last year, I was contacted by Koodo's winback team with an offer of a $30 plan for lifetime, which included 30 GB of data. This lifetime offer was the reason I switched back to Koodo and agreed to resume services with your company. However, I recently noticed that my rate plan has been changed to $35, which contradicts the agreed lifetime plan I signed up for. This adjustment was made without any prior notification or consent, which I find very concerning, as it goes against the commitment made to me by your team.I kindly request that my plan be restored to the original $30 per month as promised. This change has caused inconvenience, and I hope for a swift resolution to honor the initial agreement. Please look into this matter urgently, and let me know how we can rectify this.Thank you for your assistance and understanding.Sincerely,Jaspreet

9311
L
1 day ago
Y
yabskyBeginner
asked in Billing & Payments
My bill this month

My bill this month is more than usual.I didn’t make any changes or add anything. Still lots of data left.Why ?

373
O
1 day ago
P
Patch101Beginner
asked in Plans & Add-ons
Is there a $30 dollar, 50gb plan?

I see PM and Freedom are offering $35 - 50gb Plans, and I’m very tempted to switch. Does Koodo have anything similar for existing customers ?

443
Dinh
1 day ago
G
grallenConnector
asked in Billing & Payments
Why did my rate increase without my consent?

Why did my rate increate from $39 to $44 a month without my consent or any notification?

17812
K
1 day ago
B
briceRockstar
asked in Billing & Payments
Refer-A-Friend Credit

Hi there, I am wondering the status of my refer a friend credit? Thanks,

193
Dinh
1 day ago
M
Melvin paulBeginner
asked in Billing & Payments
help

How do I contact customer service by phone

384
Dinh
1 day ago
R
rlalaniBeginner
asked in Self Serve
Unable to cancel home internet

I can't cancel my home internet through the self-service option. I also received a call from Koodo Assist and have been waiting for an hour, with multiple representatives switching the call. Can someone assist me with this?

284
R
1 day ago
B
Barbie101Beginner
asked in Billing & Payments
i was overcharged on my account

I was overcharged for an extra account on my account. Tried calling koodoo to talk to a rep and it sent me here. Are we not able to talk to customer reps anymore?

183
M
1 day ago
A
AnkiBeginner
asked in Billing & Payments
confused of tax

Hello.I just got the koodo services for me and my son  back in September and today I got the bill but It was really confusing like I got a bill of 2 months which is due by 25 November. My plan was 30$ / 50GB and after that seeing the bill there is partial tax and HST . But just to clarify this is my first billing from koodo and they sent me bill of 2 months instead of 1 month so, the tax is also much .Is the partial tax only there on koodo first bill ?  Like I am really confused. 

231
M
1 day ago
Adrian47
Adrian47Beginner
asked in Tips, Tricks & Troubleshooting
s20 plus with no 5g ?

Hi there, sorry if this has been posted before but I have a Samsung S20 plus and I pay for 5 g but it's not on my phone? I tried going into the settings but it's not showing up on mobile networks tabAnyone able to help shed light on this for me? Thanks in advance  

91
M
1 day ago
K
Ksmith26Beginner
asked in Billing & Payments
Charged for easy roam - no travel happened

Was driving through Northern Ontario, phone connected to US and charged me for easy roam despite me never going into the states - was driving alone so I could not turn off in time. Can I have that charge removed please?

295
K
1 day ago
L
ltfrombcCoach
asked in Billing & Payments
Where is my promised credit?

Koodo sent out an apology for an outage on Aug 19, 2024  and offered a $5.00 credit on my next bill. It did not show up on my August 25 bill and not on my Sept 25 bill either.  What happened with that? Did Koodo pull back that apology credit and are now not offering it? Can someone advise if this is the case? Not happy right now.

1719
Flo Koodo
1 day ago
F
FarshadrzBeginner
asked in Billing & Payments
Unexplained Charges and Unexpected Plan Increases on My Koodo Account

I joined Koodo on a $39 per line plan, with two lines totaling $78.14 monthly. In May 2024, Koodo notified me that this plan was no longer valid, increasing my monthly bill to $88.14 ($44 per line plan). Then in July 2024, I noticed an unexplained $3 addition for a 3G service on one line—something I have never used, as I have an iPhone 13 Pro. Koodo confirmed this was an error on their part and promised a refund. However, not only the charges were not adjusted for previous months, but even in my most recent bill it is increased further to $49.72 per line without prior notice or explanation!! It means, now instead of paying $3 less, I need to pay $6 more. This recurring, unnotified increase is causing significant frustration, and I am seeking a resolution for these unauthorized charges and a clear explanation of Koodo’s billing practices.

372
W
1 day ago
A
Anteater3753Beginner
asked in Billing & Payments
Accidental roaming charge

We had an accidental roaming charge on our secondary line on 20240924 while travelling near the US border, without having left Canada. Just showed up on our new bill. Please reverse this.

122
Flo Koodo
1 day ago

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