Hi, I recently transfered my phone number from another provider to Koodo. I have followed the steps given here. It has been several days and, while my phone number has succesfully been transfered, I am unable to receive text messages. Strangely the exception to this is that if I send a text message to someone myself, I am able to receive their reply. What should I do to get this problem fixed? Some more information that you may find relevant:-I can send text messages and phone calls just fine. I can also use my mobile data with no problem. The only problem is what I described above.-I recently tried switching my sim card back to my old one momentarily, and when I did that, the text messages sent to me which I had missed have shown up. It’s as if the text messages are still sent to me through my old provider.-I tried resolving the issue using the Koodo digital assistant, which led me to checking that my APN setting match the ones on this page. They do match and that hasn’t resolved the
Hey all,I recently ordered a new phone via Koodo self-serve. My bill has increased, but I have no emails or news about a phone being ordered. When I try to look for information about my bill, all the extra charges are in “Other”, without any details.I recently look, and the iPhone 12 Pro (the one I ordered) is not available anymore in the shop. Could I have been in a faulty state when I ordered the phone (ordered the phone, payment and upgrade went through, but the transaction failed because the phone wasn’t available anymore?).I think this will probably required someone from the staff to look into.Thank you,Nathan
I’m a new Koodo client. I received my first bill and tried to pay it via Self Serve. I’m using the right card number; it’s a Canadian VISA card; and I keep getting “error”. The card has plenty of room and works everywhere else… but NOT on the Koodo site. Has anyone else experienced this problem?
Hi Everyone, I am trying to login to self serve to pay my bill. However, I am encountering the below error when trying to access the website. I am out of Canada and currently having my vacation here in the Philippines. Kindly help. I need to pay my postpaid bill due today. Thanks & Regards,Mackee
So, I got a new plan last year and paid off my phone asap because I prefer having smaller bills monthly (and my new phone was more of a birthday present to myself so could spend the money in that moment). I was recommended to get Koodo Phone Protection AND Apple Care +Tier 4. I’m wondering what the difference between the two is. Do I really need both (adding an extra $20 to my phone bill monthly) or is just having one enough? Thanks!
I have a used Alcatel flip phone from the US. I just got my Koodo sim card but it says ‘invalid sim’. I realized it’s locked so I entered IMEI for Koodo to unlock but it says ‘invalid IMEI’. I triple checked the IMEI and I have the right 15 digits. Why doesn’t Koodo recognize the IMEI? Is there another way to unlock it?
My wife Carmen pays $146 and I pay $55 but we are not in Canada we are in El Salvador and it will be for April May June in which we are not using Koodo sim cards at all so we would like the charges reversed for those months and just charge the $15 to keep our numbers for when we get back. Tx Sean Daly
I have started a new job that does not provide wifi. Therefore I am using a lot more data than usual even with not being on it often. I upgraded to 10 GB and used that up some how in a week.. so I added another 3 GB and that did not last long either. I am now without data and going on a trip in a few days where I will be needing it. I tried to look for unlimited data plans, but it appears you do not have any available? If I am going to be using this much data in a month an unlimited data plan will be desperately needed so I am not running out and only having 2 weeks out of the month of data and paying more money for those few weeks.. is there a better plan you can offer me so this isn’t happening to me also can I top my data up till my plan renews on the 1st of June to get me through my trip? as I will be needing it for MAPS.
Trying to set up automatic payments via credit card, after the card information is entered and verified, I always got "An error has occurred. Opps! ...." when clicking Submit button. I've been trying to set it up since February until now.I have tried setup auto payment through the phone automated system? Not available either :(I must say that as a new customer, the Koodo website and its self-service features are not user friendly. I couldn't find the customer service or contact number from the website.
My phone network connection seems to be spotty, sometimes it works and other times it doesn't and there's no consistency or reason that seems to exist. I know other customers that are having the same issues. Nothing seems to be fixing it and I've tried checking the network outages and nothing seems wrong. I've been with koodo for a long time and never had this happen. I can't use data often or it's slow and I can't text, people can't call.
I paid my monthly bill last month using my debit card. this month it was not accepted by koodo. I have enough on it and other vendors accept it. I think it is because Koodo wants me to set up preauthorized payments at my bank, which I refuse to do. I tried contacting them, but the person who called me three times didn’t bother to speak.
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