US ROAM TALK BOOSTER NOT WORKING
We are in the US and purchased both the data and phone boosters. The data booster is working fine but not able to do outgoing or receive incoming calls. I have turned my phone off and on and tried different networks from the drop down list (other than the automatic T mobile) but they do not work Cant get a callback as it goes straight to voicemail in canada! suggestions?
Hi Koodo Community,I am travelling and I must have maxed out my phone credit with roaming fees, and it seems Koodo disconnected me. I did see notifications a couple of days ago that I needed to make a payment.I don’t think I missed a billing cycle, as it says next payment April 11. So it looks like I just presuming I’ve just maxed out my “Koodo credit limit”.I made a payment now of $80, and am hoping that will reactive things. But after a day the account is just sitting there – it doesn’t say it’s inactive anymore – it just says I need to pay the remaining $100 by Apr.11, my original billing date.My question to the community is – does anyone know what I have to do to reactivate now – do I have to pay everything off completely, early? Or just get it paid down further? Also, if anyone knows how long reactivation takes...Thank you!Tyler
We are now retired snowbirds again after Covid & Looking for US AND Canadian provider, data AND cell
So I don’t know if this is offered to all Bell clients , but it was sent to me from a friend who has other bell services and I think this is offered to only those who also have bell internet. Comments please as we just spent way too much at 11.00/ day even though we tried to limit our usage.It adds up fast if your gone for more than a couple of weeks , seems Koodo would or should have a snowbird type plan to retain customers traveling south of the border for extended periods of time as the US carriers are much more “all inclusive “ competitive than they once were. I have very much enjoyed my years with Koodo , is it time to switch?TksPete
can’t access my voicemail
I’ in Dominican Republic, on vacationI have VOIP service at home in Canada, which I can acess via WiFi.However, when I call my number and dial “1” when I hear my message, I’m asked for a “callback number”.I don’t want someone to call me back!I just want to access my voicemail!What should I do???thanks
My Koodo phone numbers are always "Invalid"
Why is my koodo phone number always rejected when I try to use it register for anything online.I always get "invalid phone number" response when I try to apply for jobs and register for important services.Please help me. I have 2 numbers on my profile with the same issue.
Wi-Fi Calling setup currently unavailable
My account recently got VoLTE enabled. So that’s the good news.When I then try to enable Wi-Fi Calling I get directed to a Koodo page that says an error has ocurred. “Wi-Fi calling setup is currently unavailable. Please try again later”.Am I doing something wrong or is this a restriction on Koodo’s end as they roll out VoLTE for prepaid?Do I need an LTE connection and a Wi-Fi connection to do the setup? Cell reception at home is marginal so it often does not show an LTE connection hence the need for wi-fi calling.
VoLTE and WIFI Calling (Google Pixel 6)
I am having issues with VoLTE AND WIFI calling. I commented on another thread about my issue with this and a rep subsequently added VoLTE to my add-ons. I read in another thread that VoLTE is required to enable WIFI calling. I also restarted my phone (Google Pixel 6) and attempted to activate WIFI calling and got a message to contact carrier to enable. Another question I had was why is there no option to enable VoLTE in my phone settings? I have restarted many times, removed sim, turned off wifi, etc. And still get the same results. Please help!
KOODO AIRTIME CHARGES without invoice.
Hi,I’ve been charged KOODO AIRTIME fees on my credit card even though I have Canada Unlimited and I can’t find this charge in the self service. It’s as if Koodo charged me without any trace of it on my account. Anybody can guide me on how to proceed with this?Thanks!
Can't pay my bill through self-serve. Won't take my credit card
Trying to pay my bill through self-serve.For some reason the process of paying through credit card won’t work.I tried on separate occasions on separate days. Same issue.My card works fine on other purchases online. Any idea on what gives?
Missing VoLTE option on Galaxy S23 Plus
Hi,I received a SMS from Koodo announcing that VoLTE is enabled on the network.https://www.koodomobile.com/en/help/volte-koodo-prepaidI have a Galaxy S23 plus and I don’t see the VoLTE option on the phone. I check out many sites on the web to find why.Is it related to the Koodo network that I don’t have the ability to enable VoLTE or it’s a mission option on the phone?Thanks
Unexpected international roaming charges
I was looking at my account today and I saw that I received five $14 charges for calls and voicemail checks that I’ve made while I’m abroad. I made sure to turn off my cellular roaming and to disable Easy Roam, so I’m not sure why I’m being charged this much. It was my understanding, according to the website, that I would be charged per-use at a rate of $2 per minute.
Washington State to BC voice call
I cannot make a voice call to my home in BC while roaming in the US. I can receive voice calls from Canada, texts and send texts . Easy roam can be added or not. Makes no difference. Looks like my Samsung Galaxie is having network connection issues. Any ideas please?MikeyinPoCo
wi fi calling after update
I activated the lates update Android security patch Feb 1 and now my wifi calling will not activate. I get a security number and validation from my account but it will not complete service.I have a Samsung s10 and it was working fine before the update. Has something in the update stopped wif i calling
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