Hi there!A few hours ago, I visited a Koodo provider to switch my plans and provided them with all the information necessary to port my number to the new plan. They told me to look out for a text ( which they said will come in a few mins) to which I am supposed to reply “YES” to asap. I waited for more than an hour only to receive a message from Koodo saying I didn’t respond. I logged into the Koodo account and the porting process was not only cancelled, but every time I re-attempt to port the number again it says I am not eligible. I am now stuck and don’t know what to do and sort of panicking. Will my previous plan stop working or will it stay active until I get this issue resolved? P.S: Yes I did try calling, and they cut the phone on me. I tried KoodoAssist and they keep leading to Koodo call back which I also said yes to… this was quite a frustrating process and the lack of help is not at all acceptable.
I have had two alerts that Koodo is trying to contact me to verify a purchase I made with the deal this weekend. However the phone calls go straight to voicemail without having a chance to pick up the phone. It tells me to schedule a call-back and I get the same issue, straight to voicemail and Im not missing the call, Im with the phone and there is no missed call notification.Im just trying to confirm my new phone purchase and the voicemail is saying if I dont verify then they will cancel the order and I lose my deal. I just want to talk to someone and I cant get a phone number
Are customers required to sign for new phone deliveries? There are concerns about package thefts here. Also the UPS tracking number does not appear to work so cannot het a precise ETA to make sure I am around. Does anyone know how to solved this?Thanks in advance for your advice.
Hi,I switched online for 1 day from the seasonal hold plan to the cheapest plan available for me($50/month) in order to port out my postpaid line, following what Allan suggested in my last post. However, the bill I received after porting out is $50+tax for the full month. Can somebody help me with this please?
I signed up on the 27th for 50GB and an iPhone 11 for $45/month. Its a $65/month plan with a $20 credit each month. As long as I stay with Koodo for 2yrs, the phone is free. Leave after a year, I owe $350 and so on. Phone arrived, I set it up. All OK. My bill, not yet due, shows the plan is $65/month but does not mention the $20/month credit. Should I be concerned or will it show up on the next billing cycle? The agreement they sent, only mentions the $698 for the phone. Nothing about the plan. So I have nothing to show that I am supposed to get a $20/month credit. Where can i find this please…. TIA
First line - port from Rogers, no problem, done and got a welcome text in 30 mins. second line- port from Fido, reply yes, confirmed, switched SIM card, calls and data seems to work but no welcome text from Koodo. Waited all night and the morning but still no text. Checked self serve online and both phone lines say that the numbers were ported successfully though. But as the Koodo website says “you’ll know the transfer is done when you receive a welcome text asking you to restart your phone” I’m concerned if the transfer isn’t actually complete yet for the second line, and if my mom won’t be able to call 911 if that is ever a need (as the porting instructions had said that phone calls and texts can be made with ur new Koodo account but 911 calls are to be made with the old number). Also a unrelated but related gripe since I had to create and account to post my question- I was not able to create an account with my self serve information NOR Facebook login because when creating my us
Hi I went to US recently, and I turned off my data and roaming before landing as KOODO community recommended (screenshot attached). However, I noticed that there were two additional charges for easy roaming made in my account as follows. I kept trying to schedule a callback but kept getting message saying that unable to get me a rep. Any advise would be greatly appreciated for this matter or recommendation to dispute my bills. Thank you.
I have a $10 charge on my bill from when my phone ‘pinged’ to the US on November 12th I believe, but I was NOT in the US. I got a callback a few weeks ago, and told person to remove it as it happened in October as well. It is still there. Can you flag a rep please? Is this the new way of contact? Is the schedule a callback option gone for good? If so I will be switching my plan. Very ridiculous and inconvenient.
On the 2nd of every month I am charged $36.16 for PC-KOODO MOBILE accountOn the 15th of every month I am charged $33.90 for OPOS KOODO TOP UP accountWhen I enrolled for the prepaid service I was told my monthly payment including tax would only be $33.90So for what is the other payment?
On my phone I can navigate to the koodo website and "sometimes" I can log in other times it does nothing then says the page timed out or something like that. When I do loin and I go to the self serve drop menu it does not mater which option I choose it either does nothing or a small portion of the blue loading bar appears then nothing like I don't have a data connection I had it go to my numbers under my account but when I want to choose a number to say view usage ect. The koodo circle shows up and does not navigate anywhereEverything on the website works fine help menu chat ect. The only thing that's not working for me is the self serve options g
My tab balance has been $0 since last month but it’s continuing to charge me the $33 tab charge I’ve been paying. Why didn’t it automatically go down to $0 like it says it will when the tab balance is paid off? I’m also unable to schedule a callback which is extremely frustrating.
So I was in THE US, and purposely turned off my roaming and used it a select few days. I noticed I was charged twice: November 15th which I didnt use to send texts. The 17th I traveled home and used it. I arrived back to Canadian land at 12:30Am on the 18th, and got charged.How do I request a reversal of this?
I’ve been trying to get hold of a customer rep since Friday with no luck. Never had any issues with Koodo prior to this so I understand they are extremely busy with the backlog from Black Friday. I just want to talk to a rep to find out if an existing customer is able to get 50GB for $45 and if not then I’d like to speak with loyalty to at least get a similar deal as I’ve been with Koodo for at least 6 years.
I upgraded during the Black Friday sale and did not receive an email confirming the change to my plan, no email confirming my phone was shipped etc. My husband changed to the exact same plan, received a confirmation email, received a notice his phone had shipped and has now received his phone. I cannot get any help through the chat feature. I see that my plan was changed in my account but I should have a few emails and my phone should be here as it was ordered before my husbands. I cannot track it as there is no confirmation number though I see a shipping charge billed to my cc. Any suggestions?
Took advantage of black friday deal on iPhone 11 Pro Max with Airpods on a new activation. Took a screenshot of the offer to be sure, expecting problems, and I wasn’t wrong:Issue #1: Falsely advertising gifts with purchases.Purchased iPhone 11 Pro Max online on new activation, didn’t see the bonus gift in cart, called Koodo and reached a rep. Rep told me the gift was “only for new customers” and that I wasn’t eligible. Informed rep the gift was for activations, not customers. Rep agreed it was unclear, agreed to escalate call. Left me on hold for 40 minutes, recycling the call. Next agent told me it was very clear in the documentation what activation meant, guaranteed me Airpods in the box with the phone. When the phone arrived, no Airpods. Help article suggests I was just too dumb to see the eligibility slider, but as you can see from the screenshot, there was no eligibility slider. Tried to schedule callback for this issue, but the chat bot only goes in circles and never schedules a
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