Saw a deal, couldn't add online.
Called to add it, operator offered "something better" for $30 minus the monthly pre Auth discount. $15 fee was charged.
Pre Auth discount didn't apply so I paid a fee to pay more monthly on a different plan than what I asked for...
Is there any way to help get the pre Auth discount error fixed? I double confirmed with the operator that it would apply.
Also, I have been unable to choose a perk online for the last 3 months.
+4So what plan did you get? Does your self serve show the auto play discount and did you actually set up automatic payments through your bank?
Plan: $30 50GB UL Can Min SFD (4G Speed)
It shows a green check mark and "pre-authorized deposits enabled". Seems to be working because the full amount was withdrawn from my account at the start of the month. The discount isn't showing anywhere that I can see.
What is your billing cycle? You can see this when you download your detailed pdf ebill.
And when did you add preauthorized payments by bank to your account?
Billing cycle is the 7th to the 6th of the following month.
I'm not exactly sure when I added it, but it worked on my old plan and stopped after the phone rep updated my plan.
What may be happening is that since your plan was changed in the middle of the billing cycle the preauthorized payment discount was not applied because a full billing cycle is required.
You say that you have preauthorized payments by bank set up and working previously. Did you also have a plan with the auto pay discount as well?
I thought the same thing about billing cycle, but I've now been through 2 billing cycles without the discount.
Before the plan change, the discount was working correctly.
I'm inclined to believe the phone operator made an error. Is there any way to apply it on the back end? Also, if we could apply a perk on the back end it would help too.
+4When you check your mobile phone services, does it show the auto pay discount underneath? Like so (example):
+4Hi
We have reviewed the account and saw that the plan you currently have is not compatible with the auto-pay discount which is why the discount is not showing for the past two billing cycles.
The previous plan was , indeed, compatible with the auto-pay discount.
You may see the plans that are compatible, by checking the plans list, here : Koodo plans
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