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    127 Ideas

    DDOLP
    DDOLPConnector

    Add Australia to Travel PassProposed

    Australia is not included in the Travel Pass countries list.    Under the Easy Roam plan it costs $18/day.   If Canadians are going to Australia it will be most likely for an extended period.   I am going for 2+ months so $18/day for two months is around $1,080!    Going to go the cheaper route and get a sim or esim card.  Way more economical.    Koodo - why is Australia not part of your Travel Pass?

    0
    DDOLP
    Forum|Forum|6 days ago
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    Luke Michael LindsayAdvocate

    Koodo appProposed

    This has long been discussed by people wanting koodo to bring back the mobile app that was shut down in 2017 for years I’ve seen people bring it up and I myself have missed the user experience the app brought, it was much smoother and easier to navigate than the “mobile optimized website”  the reason I think it’s time to bring it up again is previously one of the big reasons they said they discontinued it was because of cost and it not making financial sense to pay for both a website and a mobile app. However now koodo does have a mobile app specifically for their internet.  why not have just one koodo app that supports both mobile and internet like you do on the website so you keep cost the same but give a better user experience and let’s be honest it’s kind of weird to be the only Canadian mobile company without a mobile app.  

    2
    O
    Forum|Forum|6 days ago
    D
    DennisMobile Master

    Include International MMS with International SMS OR Bring Back the Perk for International SMS/MMSProposed

    Current Koodo plans include international SMS but MMS is not included.  The International SMS and MMS perk was removed when koodo plans started to include International SMS again.This means the only way to send international MMS is to pay per use at $0.30 per message.This can get ridiculously expensive.  The recommendation is to incorporate international MMS to international SMS.  Or at the very least, bring back the international SMS & MMS perk. https://www.koodomobile.com/en/payperuse?srsltid=AfmBOoqX2LHeaCrbn0jdjrKxsqn-aDrvwFoTpPeCi8LS_MirNApJb6zk (Note your Easy Roam rates have not been updated)  Here is confirmation that international MMS is only available pay per use.   Here are what plans look like with international SMS only. 

    6
    Dinh
    Forum|Forum|9 days ago
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    theroge97Beginner

    eSim card needs to be an option on new accountsImplemented

    I just switched to Koodo on one of the new promotion plans. I was surprised how seamless it was to port my number from one the Big 3, and it was all done (mostly) online and pretty convenient. However one thing I noticed was lack of eSim options, as well as info around eSim. My phone supports eSim and I used it at my last carrier. When I was creating my account and port# request, I never had an option to try and request an eSim instead of a regular Sim. So I had to spend the $5 on a sim card, when I’d prefer to use eSim. Not only that, I learned later that you can only get eSim’s from instore - which costs $10. And lastly, it took 3 days for my sim card to arrive. That’s not bad shipping time, but still.For a brand that is pushing mostly online activations, wouldn’t it make a lot of sense to have eSim’s available online and as part of new account creations? I wouldn’t even care about the $5 sim card charge if it meant I could pick an eSim option, and have a QR code emailed to me with a few hours and then begin account activation or number transfer. That would be so great! Not to mention it would save on printing on plastic and mail costs too.Hopefully this is a feature that will come to Koodo in the future.   

    10
    Flo Koodo
    Forum|Forum|23 days ago
    M
    MilkyWayMobile Master

    Implement VoLTE, WiFi Calling, and RCS Capabilities for Non-Koodo DevicesImplemented

    With the upcoming implementation of the 5G network in Canada, features like VoLTE, WiFi calling, and RCS are becoming commonplace and an essential part for many Koodo users. These features are compatible with most Koodo devices. However, non-Koodo or third-party devices (except iPhone) are being left out, resulting in users being unable to use these great features.It is unfortunate that these third-party devices, despite being capable of VoLTE and WiFi calling, are not allowed to use these features on the Koodo network. Using OnePlus as an example, users with OnePlus devices have expressed interest in the implementation of these services. Koodo suggests their users to reach out to OnePlus. At the same time, OnePlus has also told their customers to reach out to the carriers. Numerous carriers in different countries have allowed VoLTE and WiFi calling for their users on third-party devices with much success. So while other carriers have made it happen, why can’t Koodo and other Canadian carriers reach out to OnePlus and other phone manufacturers to collaborate? It is evident that the carriers need to make the first move and push to make it accessible to their users.This blame game needs to end. 

    22
    Dinh
    Forum|Forum|25 days ago
    Joshua Chassé
    Joshua ChasséBeginner

    How to fix some glaring issues for Koodo's siteProposed

    First, I am angry. Took me 2 months to log into koodo.I had to crawl through these forums to figure out the issue.Some easy fixes:1 - Koodo, stop sending bill notifications via text when your site is down for maintenance. I think its happened to me 2-3 times and it is atrocious.2 - Allow logins from VPNs. Find a better way to weed out bad actors. The fact that I had to search on these forums to figure out that you hate VPNs was a real kick in the nuts. I had spent 2 months trying to log in, reset password and still not be allowed in. The AI assistant goes in circles. Cannot get a callback without logging in. But cannot log in because it says account is locked. Reset password, account still locked. The error is wrong, it is not that the account is locked, it is that I am behind a VPN. So now I had to figure out that I have a killswitch enabled that I need to turn off along with an advanced kill switch to turn off VPNs so I can appease something you need?3 - Fix your email links. Your password reset email, all the contact us links are 404 errors. You are uncontactable by anyone without an account, and if your account system is broken, then we cannot log in to pay you or contact you. Could not log into the community to post a query. 4 - If you are so concerned about VPNs, add 2FA, if that is not ideal in the event that someone might have the phone, then do a google or MS authenticator.

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    G
    Forum|Forum|25 days ago
    N
    Nabawi232Rockstar

    Where is the option to enable account-wide 2 Factor authentication?Proposed

    Its 2025 and for some odd reason Koodo still does not have the option to enable account-wide 2 factor authentication. We need the option to enable email and/or third party authentication app (Like Aegis or 2FAS) to receive an authentication code before logging in. Text message authentication is not secure enough because it is prone to sim swap attacks. At a time when SIM swapping is at its peak and accounts are being hijacked, there should be more options to secure our accounts better. This is a basic and standard account security feature now. Stop stalling on this already Koodo.

    8
    Dinh
    Forum|Forum|27 days ago
    L
    Lisa DavisConnector

    Live Chat / Agent neededProposed

    Koodo Assist bot is the worse thing ever!  As a hearing impaired/deafened customer trying to order their new phone upgrade online, a call-back from Koodo is NOT AN OPTION!!Bring back the live agents.  PLEASE!I know this is just a community chat and won’t likely reach the powers that be, but if enough people upvote this, just maybe it will draw attention to it and changes will be made for those who rely on the written word.  Thank you.

    11
    Zsani Bgle
    Forum|Forum|2 months ago
    T
    TELUSBeginner

    TELUS and Koodo share one app.Proposed

    I know Koodo before has a mobile app, but was discontinue. If know that keep app running is cost alot money, is possible Koodo can share same self serve mobile app as TELUS?

    2
    T
    Forum|Forum|2 months ago
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    alto4Beginner

    Please bring back the Koodo Mobile app.Proposed

    Paying bills was much easier with the mobile app. 8/10 times when I try to pay through the website with Self Serve, the dashboard won’t load my balance, or if it does, it just gives a 500 error trying to proceed to the payment dialogue. Most recently today, I got a text saying I owed a certain amount, then on the dashboard it said I owed half that. After paying that amount it’s showing no balance, even though the text I received suggests I should still owe for another month’s payment.FWIW, I still do owe money I think from last month because after several attempts to pay and not being able to through Self Serve, I probably forgot to try again for the nth time.It’s disappointing that the app is gone, as I never had issues with it compared to this site. It should be much easier to pay for your services (yes I know pre-auth is an option, but not everyone is comfortable with that). Thanks for your consideration.

    3
    Dinh
    Forum|Forum|2 months ago
    M
    MilkyWayMobile Master

    Putting Toggle Switch Button for Roaming in Self Serve AccountProposed

    Unexpected roaming charges on bills have been a recurring issue and are becoming a constant problem for Koodo customers who live, travel, or work near the U.S. border.Other Canadian carriers, such as Rogers, Freedom, and Fido, have implemented measures to prevent roaming charges from being charged onto the accounts, whether it is to whitelist certain U.S. cellular towers across the border or adding a toggle switch button to disable all U.S. or international roaming.It would be great if Koodo could do something similar and make it easier for users to choose to stop all roaming charges and putting more strain on the customer service reps to reverse the charges manually.

    2
    T
    Forum|Forum|2 months ago
    S
    SammieJBeginner

    teens / data/ turning phones off/ parental controlsProposed

    I find it disappointing that there is no parental controls for our teenage kids through online Koodo account.  I’ve read some questions in the community forum about turning off teens data and I tried to do this with my teen and CANT unless I do it through their phone. Please provide help for parents through online account to be able to easily dismantle certain things such as shut a phone off, freeze an account, turn off data so it can’t be used ect. This would really help with parenting and a teen being grounded or doing school work to be able to control this from our end. At this point my teen is using phone for other content and leaving home. I have shut down their phone 5 times and have to report it as “stolen” via Koodo just to do it ! Come on.. there has to be a better option !!! 

    1
    Dinh
    Forum|Forum|3 months ago
    R
    RussKoodooGuardian

    Esim Sales To Current Customers OnlineProposed

    For some time, you have been able to obtain a prepaid eSIM instantly when signing up for a new plan online.  Now I see you you can do the same when obtaining a new post paid plan.  Yet, existing customers are forced to go a Telus store or a Koodo Kiosk,to get an eSIM voucher.  .Why not offer these eSIMs to existing customers through self serve?

    0
    R
    Forum|Forum|3 months ago
    S
    saturnsays

    Outage mapProposed

    Hello, In a conversation elsewhere I was wondering if Koodo offered an outage map -- a reply said Koodo doesn’t offer this because it is a third party provider.Interestingly, Primus operates just like Koodo, and they offered this information in the customer portal of their website -- it was so easy to find out if a problem was regional before spending time/energy troubleshooting devices, And, there was only one device (combined modem and router) which further reduced time spent troubleshooting.  I was invited to post this here in the ideas section. Thanks!

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    S
    Forum|Forum|4 months ago
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    NikloBeginner

    Easy Roam Travel Pass For Continuous Coverage Between PassesProposed

    Love that Koodo now has the Easy Roam travel passes. However, the customer experience would be greatly improved for those of us that plan to use this feature for back to back months of travelling. Please simply just allow us to purchase our next pass BEFORE the current one expires so it is queued up and already on the account waiting for the current one to expire so we are guaranteed continuous coverage.Right now we have to wait for 30 days to pass so that the travel pass expires before we are allowed to add another one—which is stressful and I find myself continuously checking to make sure I counted the 30 days properly. I am also worried about getting charged $16 for roaming on the day the pass expires when I go to text to activate the next travel pass. 

    1
    Dinh
    Forum|Forum|4 months ago
    A
    ACABeginner

    Request for Support with International Calls to IranProposed

    Dear Koodo Customer Support,I hope this message finds you well.Due to the ongoing conflict and severe internet restrictions in Iran, many of us in Canada are struggling to stay in touch with our loved ones back home. These are deeply difficult times, and maintaining communication with family is more important than ever.I kindly ask that Koodo consider offering free or discounted international calls to Iran during this crisis. This would be a meaningful gesture of support to your Iranian-Canadian customers who are extremely concerned for their families' safety and well-being.Thank you for your understanding and compassion. I look forward to your response.Warm regards

    0
    A
    Forum|Forum|5 months ago
    S
    shyinwpgBeginner

    Rate/Review Our PhonesProposed

    It would be nice if there was a feature to give ratings/reviews devices that we order after we’ve been using them for a while.This would be great in allowing customers to express their praise or criticisms of their devices, and, it would be useful for prospective customers (or customers looking to upgrade). Product descriptions written by the manufacturer are all well-and-good, but don’t take place of feedback from actual customers.

    1
    P
    Forum|Forum|6 months ago
    mtdoa327@gmail.cCom
    mtdoa327@gmail.cComConnector

    Choosing your own numberProposed

    Why don’t you bring back the feature - choosing your own number it was great.  I know I left after that I could choose my number I called the said it would cost $45. t0 change… so I switch companies… I loved koodo because they hard have no outages … but wish they bring back the feature “choose your own number”

    1
    Allan M
    Forum|Forum|6 months ago
    D
    diane babcockBeginner

    Payments not going through if no email confirmationProposed

    This is more of a reminder to customers to double check they receive a confirmation email after paying the Koodo bill online. Twice I found out a month later that my payment hadn’t gone through & was charged late fees. Now I see I must remember to check for the confirmation email even though the payment interface said it was paid.

    0
    D
    Forum|Forum|6 months ago
    J
    jfdbdya32y1uConnector

    Please carry Punkt phones for us Digital Minimalists!Proposed

    I’d love to see Koodo carry some phone options for the digital minimalists. Personally, my pick would be the Punkt. MP02 4G design and minimalist phone, but there are other options as well. This is a very trendy movement right now, and carrying even one of these phones would definitely draw a crowd.

    0
    J
    Forum|Forum|7 months ago
    K
    KoodocheatsBeginner

    Get a help phone number and actually answer the phoneProposed

    Get a help line phone number and actually don’t hang up on customers. Happens all the time I finally get you folks to call me back.Get a real appYour mobile app is the worst I’ve ever had the displeasure of using.. Your chat windows magnify on their own everytime you you post a question to the bots. That is incredibly useless. And for the 7th time, I need a call back and don’t give me that crappy excuse you don’t have my phone number.

    14
    John Zarubiak
    Forum|Forum|7 months ago
    Emilie Nicole
    Emilie NicoleOrganizer

    PLEASE implement an email ticketing system, hold times are horrendousProposed

    I’ve currently been on hold trying to speak with an agent for over two hours now. We scheduled a technician for today to come to our home to install wiring so that we could set up our Koodo internet and the technician never showed during the scheduled window. Never called, never texted, never emailed, absolutely nothing to indicate they ever showed up. So I used Koodo’s website to schedule a call back regarding this and to set up a new appointment for a technician to come in, and I waited on hold for about half an hour after receiving the scheduled call back to speak someone, just to get a call from Telus, not Koodo, who was just as confused as I was that I got routed to them even though I scheduled the call back through Koodo’s website. They transferred me to Koodo, which we have now been waiting on hold for over an hour and a half waiting to speak to someone. This entire situation is just beyond terrible, and extremely frustrating as a customer that Koodo does not have any kind of email ticketing support system in place, but instead has this community feature for their customers to try and do their job for them. Customers do not have 2+ hours to dedicate to sitting on the phone in order to just speak to someone about an issue that could be resolved in 5 minutes. You guys really need an email ticketing system in place. This has been such a terrible experience I would never recommend Koodo to anyone and would tell everyone to steer clear of Koodo and any of their sister companies.

    6
    Emilie Nicole
    Forum|Forum|8 months ago
    S
    ShoanyAdvisor

    LTE Add-on for smartwatchesImplemented

    One can take a brief look at the Kodoo community questions and see a pattern: people love smartwatches and would love to be able to use the LTE versions of their smartwatches on Kodoo, without having to have their smartphones nearby.I propose Kodoo listen to the growing number of people that express such an interest, and make it possible so that LTE smartwatches (regardless of brand) can work to their full capabilities on the Kodoo Network, retaining the same phone numbers we use on our phones and the same plans.I understand there are costs associated with the implementation of such a service, but I am willing to bet a large number of people (myself included) would jump at the opportunity, should it present itself, even for a few extra $ compared to the "competition".Light this post up if you agree.

    112
    M
    Forum|Forum|8 months ago
    T
    Tundra14Advisor

    Koodo Customer Service Portal is HORRIBLE!Proposed

    The worst and most frustrating design / setup for a customer service portal I’ve ever encountered.  To have to waste countless hours trying to connect with a LIVE, REAL PERSON is a challenge, having to waste time trying to get their “AI” to finally set up a “call-back” time for you, which apparently the earliest they can do it is 4 and a half hours after my initial attempt.Been a long time Koodo Mobile customer, and I do realize all these Black Friday deals are for “new” customers, but that ‘s bullshit.  I recently just signed up as well for Koodo Internet, which takes effect next week so would like to change both my service plans over to the better deals in order to save myself a few bucks each month.  There’s plenty of competition out there and if this becomes any more of a waste of my time and effort, I’ll just switch over to Freedom Mobile who is also offering 50GB for $34 per month, and switch back to my previous internet service provider.  So instead of Koodo getting $100 a month from me for both services, they’ll get nothing!  These telco games need to stop.

    5
    R
    Forum|Forum|8 months ago
    C
    chris.riderBeginner

    Please offer Stream+ without Amazon PrimeProposed

    Hello,I am a Koodo customer and I have Stream+. Like many Canadians, I want to remove Amazon from my life because of their association with a US administration that is hurting our country by hitting us with tariffs. As a response to these attacks from the US, can you offer a version of Stream+ that does not include Prime? Thanks!

    3
    Dinh
    Forum|Forum|8 months ago

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