Paying bills was much easier with the mobile app. 8/10 times when I try to pay through the website with Self Serve, the dashboard won’t load my balance, or if it does, it just gives a 500 error trying to proceed to the payment dialogue. Most recently today, I got a text saying I owed a certain amount, then on the dashboard it said I owed half that. After paying that amount it’s showing no balance, even though the text I received suggests I should still owe for another month’s payment.
FWIW, I still do owe money I think from last month because after several attempts to pay and not being able to through Self Serve, I probably forgot to try again for the nth time.
It’s disappointing that the app is gone, as I never had issues with it compared to this site. It should be much easier to pay for your services (yes I know pre-auth is an option, but not everyone is comfortable with that).
Thanks for your consideration.
