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All discussions about Koodo plans and add-ons.

  • 1,104 Topics
  • 3,955 Replies
1104 Topics
D
DstamperBeginner
asked in Plans & Add-ons
Incorrect Charges

I received incorrect roaming charges and incorrect usage charges. 

142
D
8 minutes ago
D
D.LAdvocate
asked in Plans & Add-ons
New line, ported number. I can send but not receive calls.

My previous carrier tells me it’s an issue with incomplete porting on Koodo’s end. I followed all the instructions and confirmed “yes” to the transfer.Unfortunately can’t contact support. Any way to resolve this here or through email support?

82
Flo Koodo
2 hours ago
F
fontyceeConnector
asked in Plans & Add-ons
Unable to change plan

I am trying to change my plan but no matter what I try to do with the perks (select a new one, keep perk defaulted to what I have, none selected) I get this error.

597
Darius Koodo
1 day ago
Mohamed Bhaye
Mohamed BhayeBeginner
asked in Plans & Add-ons
contract documents

Helloat the time i was building my contract, i asked the employee to give me a copy of it, he answered that i will recieve the contract by mial,Untill today i have not received the documents! Can you please follow up  thanks****************41 

272
O
1 day ago
C
cddeschampsBeginner
posted in Plans & Add-ons
Tablet

i added 2 tablets to my plan, one was sent to me and the other was sent back. would like my tablet sent to me BEFORE christmas 

161
Georgia Koodo
1 day ago
K
Kaleena SmithBeginner
asked in Plans & Add-ons
BYOD - Current customer wants to change to new BYOD plan without changing #

I am a current Koodo customer and I am looking to see if it is possible to change to a BYOD plan (phone is fully paid off for a couple years), but I don’t want to change my number. Is there any way of doing this? Can I choose Select another line and transfer my # to that new line with a BYOD plan, then cancel/delete the original plan? Or do I somehow have to ‘leave’ Koodo and come back? Thanks!

261
Allan M
1 day ago
B
Beckham7Beginner
asked in Plans & Add-ons
$29 20GB CAN US

Hello, I spoke to an agent today and had told me that this plan is there for new activations but loyalty department can help me get this plan. After the person transferred the call to loyalty, the call got disconnected. Is there a way for Koodo callback and get me onto this plan? 

522
B
2 days ago
W
Will KovacsBeginner
asked in Plans & Add-ons
Is this a scam?

I got a text offering 250 MB more date with no increase in cost to my $15 per month plan.  Is this a scam?

614
W
2 days ago
J
Julian_wBeginner
asked in Plans & Add-ons
I have international call perks on my plan, but it seems to be blocked when trying to make a phone call.

Could you help to fix it?

222
J
2 days ago
D
DarwinCoach
asked in Plans & Add-ons
Rooming

I had my phone set to don’t room while in Mexico and yet I was charged $96 in rooming?

201
Flo Koodo
2 days ago
F
FelixFlexBeginner
asked in Plans & Add-ons
Only seeing 50MB when I signed up for 100MB

I signed up for the 100MB promo. The modem and wifi router are working fine. But through a speedtest, I can barely get 50MB when I had signed up for 100MB. Any solutions to this? 

131
Flo Koodo
3 days ago
R
rhomianBeginner
asked in Plans & Add-ons
Upgraded phone plan but see no change to account.

I upgraded my phone plan but there’s no record of it on Self Serve. The new Koodo Service Agreement I received at the time of the purchase shows the new plan but I’m still being charged for the old plan and only have the benefits of the old plan. I upgraded my plan one month ago but still see no change. My most recent bill is even showing the new phone I purchased with the plan upgrade but does not include the plan upgrade shown on my newest Koodo Service Agreement. It is disappointing that I’m not able to use the upgraded plan that I’m paying for and was shown in the new Koodo Service Agreement. Koodo Assist and phone customer service didn’t solve my issue. How can I fix this issue?

424
Flo Koodo
4 days ago
U
Unique nameRockstar
asked in Plans & Add-ons
Unable to add perk when plan changed

I have two lines on my account. Both lines recently got new similar plans. However, one of them got the free perk added, but the other one gives me an error when trying to add it via self-serve.Please add the international SMS to the plan that does not have the perk. Thanks.

232
Flo Koodo
4 days ago
C
caitlyn5454Beginner
asked in Plans & Add-ons
Internet plan hasn't upgraded

Request supposedly to take effect on August 19, 2024I have had Koodo internet since this past June, originally signing up for the Gigabit plan. In early August, I was clicking through changing the plan to the 300 Mbps one and it went through. I was not expecting this as I could not get any other buttons to work. As soon as I was able to, I requested to re-upgrade to the Gigabit again. This page has been all I’ve seen since. When I click on the “undo your pending changes” button, a blank pop-up comes up but does nothing. I want the Gigabit back, please help.

201
Dinh
4 days ago
S
Shawn42Beginner
asked in Plans & Add-ons
Do the Canada-US plans include unlimited talk and text?

I'm just not sure because the Canada only plans specifically say unlimited minutes and unlimited messaging whereas the Canada-US plans just say "Canada-US roaming with data, talk and texts". And I don't mean the unlimited international text perk. I mean while I'm in Canada(and I guess the US) are talking and texting to other Canadians(and I guess Americans) unlimited or limited. I don't specifically need a can-us plan but rates are good at the moment and it would be nice to not have to worry about roaming on possible future trips.

341
Dinh
4 days ago
P
Penny PotterRockstar
asked in Plans & Add-ons
Data usage charge

I got charged a very small data usage charge last month about the time I upgraded my phone and plan for Black Friday. It's only $0.75. so I am not concerned.It's just that both my old plan and my new plan have over 50gb or data and I didn't exceed 7bg last month. I just wonder how this was triggered on my account. 

282
P
4 days ago
3
3MsBeginner
asked in Plans & Add-ons
Loyalty Team

An offer was given on Saturday, asked for a callback but never received. Now currently on hold for over 90mins, as the current CSR could not “honour” samepromo therefore transferred to Loyalty Team

919
Flo Koodo
5 days ago
J
JenVBeginner
asked in Plans & Add-ons
Jen

I just switched to the Canada- US plan. Do I keep the Easy Roam activated, or should I deactivate it? I don't want to get charged daily on Easy Roam, much cheaper to change the plan!Thanks everyone!Jen

221
O
5 days ago
L
LordshwaBeginner
asked in Plans & Add-ons
help me being lied to

I have been on the phone all day as I was going to set my girlfriend up with koodo internet but she's getting a good deal in London with start right now... well I've had one of your workers on the phone 3 times today and I can get the 500mb internet for $ 62 give or take a buck or two (including my tax) the last time he called he said he can add a $20 credit, I was on board as he's telling me it's all fiber optic now but it doesn't seem that way when I look on here.

241
Dinh
5 days ago
Y
YazoConnector
asked in Plans & Add-ons
Schedule a call back not working for me, need Koodo's assistant for a portout

Hello, I have an active account with Koodo, tried scheduling a call back on my other number since this one is having issues and I cannot get them to call me back.I need Koodo to authorize a line port out and I only have 60 minutes to approve it but I cannot via my phone because my simcard is damaged. How do I get hold of them or can someone here help me? Thanks

492
Y
7 days ago
Y
YazoConnector
asked in Plans & Add-ons
Porting out then porting back to Koodo

Hello, I have an account with Koodo that has 2 active numbers. I want to port out one of them which means that the other will stay active with Koodo and the account will stay active. if I receive a winback deal from Koodo, can Koodo port me back to the same account since it is still active ? or it has to be a new account. Thanks

282
Y
7 days ago
G
GwgBeginner
asked in Plans & Add-ons
roaming charges

If i am travelling longer than 7 days, can i switch from the roaming travel plan package to the $16 a day roaming fee ? 

272
Georgia Koodo
7 days ago
T
TheMarchionessConnector
asked in Plans & Add-ons
repeated error message when trying to add a perk

I changed my monthly plan back in August. Since then, every time I log into Self Serve I am prompted to Choose a Perk, but I get an error message when I try to do so. Could a Koodo rep please add the International SMS perk to my plan?  

132
Georgia Koodo
7 days ago
P
PubaleBeginner
asked in Plans & Add-ons
Unable to get free perk

My koodo account wants me to add my free perk, but when I do this it is not accepted. I have tried several times but each time I get a return of ‘no perk added’  Need help adding ‘international messaging’ perk to my account. Last two digits your require are 11. Thanks!! 

262
P
7 days ago
A
Adnama321Beginner
asked in Plans & Add-ons
I was charged for EasyRoam, would like a refund (This is a different thread from the previous post) Same issue though!

I just came back from Mexico and have been charged $267.93 for the 20 days I was away. I signed up for easy roam to avoid having a crazy charge like this! Last year I went to Mexico without easy roam and I didn’t have any excessive charges. I did not do anything different. I know that I made one emergency phone call and expected a 16$ charge at most not $256.40!!!! My son was charged $11.53 and I was charged $267.93. Both phones were on airplane mode. Could someone please get in touch with me? 

314
Darius Koodo
7 days ago

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