Plans & Add-ons

Hello,I just landed in Japan and before I travelled I purchased an Asia14 travel pass, and my Koodo account (Selfserve) reflects/confirmed that my travel pass is purchased. however when I landed and turned on cellular roaming, I only got a text that says “you have easy roaming…” - see attached screenshot.can you please confirm I do indeed have the travel pass and it is active and I will NOT get billed more than the 70 dollars for the first 14 days of use? 

Hello, It seem that Koodo’s  Caribean destinations does not include Barbardos?  What will be the roaming solution for  Barbardos then?From this link https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AU7gw4XHZol_4pofpZJO5BMdJOhvWwbIisoMJGn_1totn4Y01kgpboPT The eligible Caribbean/Mexico destinations include:Antigua & Barbuda Aruba Bahamas Bermuda Bonaire British Virgin Islands Cayman Islands Curacao Dominica (Commonwealth Of) Dominican Republic French Guiana French West Indies Grenada Guadeloupe Guyana Jamaica Martinique Mexico Montserrat Saba St Kitts & Nevis St Lucia St Vincent And The Grenadines St. Barthelemy St. Eustatius St. Maarten St. Martin Trinidad And Tobago Turks & Caicos Islands

Hello, I requested to switch the free perk to 3-day Easy Roam US. I want to confirm if this has been done and is now in effective. Thank you. Below is my communication in last billing circle.Unable to change free perk to 3 Day US roaming | Koodo Community

I activated a new plan today. I still haven't received an Esim notification or QR code.

Hi Guys,I am overseas and my Easy Roam stopped working so I added it back to my services but when I try to do a call it’s still gives me the local’s operator your phone is temporary out of service. How to enable the roaming service back fully?Thanks in advance,Ahmed

Hi I placed an order last nite, added my son on as an additional line, entered the EID but the esim was sent to his phone.. (may i entered the EID wrong) I have no way to edit the order i made. 

I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.Just now I got an email with subject: Cancelled service and your next billThe email says: We’re sorry to see you go. You recently scheduled to cancel your wireless service on September 24, 2026, for the following phone number(s)   The thing is I NEVER tried to cancel it in any way. At the bottom I see Are you sure you’re ready to cancel? If you change your mind about this, schedule a convenient time for a rep to personally contact you at koodo.com/chat The chat is useless for my situation, and I literally can’t get a callback as I am with Public Mobile (which can’t even receive SMS abroad, hence I’m trying to transfer to Koodo). Can someone please help me get in touch with a rep that isn’t a callback? I literally just need to stop this completely uncalled for scheduled cancellation.

Hello,I tried to change the free perk for number ending in ******6103 from rollover data to 3-day US roaming through self-service. However, the change doesn't seem to have gone through, as I haven't received a confirmation email or seen any updates to my account.Could you please assist me with making this change?Thank you for your help.

I want to switch my bf over to koodo but his phone doesn't have eSIM. Can I buy a random SIM card at a koodo/telus store ahead of time and then place an online order for the plan and activate the SIM with his phone number at that time?Or do I have to either order the SIM with the plan order and it gets mailed or do the order in person?

Hello,I recently added a 30-Day Global Pass to my Koodo account, but I also see “US Easy Roam” listed on my account.Could you please clarify why both are showing? If I travel through the U.S., will the 30-Day Global Pass cover my usage, or could I still be charged the $125 Easy Roam fee plus additional charges?Thanks!

Competed transfer yesterday from Fido and service seems to be working fine but In trying to add my free perk (roll over data) and I just get an error message that it can’t add it right now? Any assistance? I’ve cleared cache and data, tried a different browser and it won’t work.

I can’t access to my Amazon prime even I’m on my stream+ subscription. I have already activated them since I switched to Koodo. It happened since last month.

I think it’s dishonest to add asurion to a persons account without telling them

I’m trying to switch from a prepaid plan to a post paid plan so that I can roam while abroad in Europe but to do so I need to link my accounts which requires a callback. I can’t callback because Prepaid plans don’t have service abroad. Is there someone I can email in order to access my account? I also haven’t been able to  receive a text to transfer my phone number over to the postpaid account because, again, I can’t access my phone number while abroad (the whole reason why i’m trying to switch)

I’m currently a Koodo Prepaid customer. Fast Switch was working on my account yesterday and I could view my targeted prepaid-to-postpaid offers, including a postpaid $30/50GB migration plan. Today, the Fast Switch page immediately shows “We couldn’t complete your checkout,” so I can no longer access the migration offers page at all or view any of the other offers that were available to me.I’ve also tried accessing it from a different browser and a different device, but I get the same error every time.I have not completed an order or changed my plan. Prepaid customer service was unable to resolve the issue. Could a Koodo rep please check whether my Fast Switch eligibility or migration status is stuck on the backend? I can provide my account details by PM if needed. 

I recently had my cracked screen replaced at MobileKlinic, I had forgot I have device care. Can I still get reimbursed for the repair or a portion  of it?

I am planning to get a Europe Travel Pass for an upcoming trip to access my plan abroad. The description states that I will have access to the data from my plan, however, I have the “rollover data” perk, and I am wondering:Is the rollover data accessible when using the Travel Pass?Or is it only my base monthly data that I will have access to?  

i’ve googled, i’ve self served i’ve contacted koodo ai and i still just can’t seem to cancel my stream+ ?!

I just signed up for a roaming package for europe for $50.   It is added on to my plan.  I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ……….   .      Your data is no longer paused!    what’s going on?? 

I am traveling. I purchased an International roaming package but I'm getting alerts that my data usage will expire, how do I ensure my internet access continues?

I live in Canada and I am purchasing a 3 day easy roam travel pass for the USA and was wondering if while I am in the USA, would I be charged if I called back to Canada. Does the travel pass allow you to make free calls back to your home country (Canada) while you’re travelling in the USA?

Just added a new line and unable to add the free perk of Rollover Data.  Is anything able to be done on Koodo's end of things?

I purchased a 30 day Europe travel pass from Aug 24-Sept 24 for use in Ireland. Can I purchase another one for use from Sept 24-Oct 24? Is there a maximum number of passes I can purchase?

I will be travelling to the Philippines in a few weeks, I have Unlimited International SMS included in my plan. Does this mean I can send and receive messages while I am in the Philippines free of charge? Or is it only free for incoming text messages?

I’m switching from a Galaxy Watch LTE to an Apple Watch Cellular and want to transfer my existing Koodo smartwatch line/eSIM.I do not want a new line or another activation fee, since I already paid the $70 fee when I first activated the service with my old galaxy watch lte.Can Koodo simply transfer/re-provision the existing smartwatch service to the Apple Watch? Or are they going to rip you off ?