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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 5,129 Topics
  • 25,359 Replies

5129 Topics

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slickt4u New User

$20.98 for my protection plan why so much
Question

hello Koodo I am being charged $20.98  cents for my protection plan I would like to speak to someone at Koodo about this because that is pretty steep for a protection plan my maybe I'm being charged twice please get back to me on this thank you    

75 6
14 hours ago
A
Alex Toronto New User

Plan without minutes?
Question

Hi there. A rep called me and I updated one of the phones in the account to 10 GB, which is fine, but looking in self serve I see the 10 GB, I see VoLTE access, but I don’t see any Canada-wide minutes. Are the minutes hidden in the VoLTE access? What is the proper way to have calls and not incur ext...

107 9
15 hours ago
J
Jadeee New User

Bought a new phone, want the same plan but new SIM?
Question

Probably a stupid question, but I recently bought a new phone as the old one is very water damaged (it still works enough to sort of use, though). I know old SIM can be swapped into new phone and my problem is solved for activation, however since I’m concerned about water damage on that old SIM--how...

173 11
16 hours ago
H
Himezo

Change plan after over minis
Question

Hi there,    My plan is $28 (200 mins) / month and billing cycle is 26th - 25th. It is January 15 today, but for some reason, I used 450 mins (250 mins over) this time.  If I will change $35 plan (Unlimited mins) today,  250 mins will be covered for $35 plan? I would really appreciate if someone cou...

79 1
2 days ago
A
Anuradha New User

Problem with incoming text on easy roam
Question

I have turned on international easy roam, and my phone settings has mobile data roaming turned on. However I am not receiving incoming text messages. This is a big problem for me right now. I have used this feature in the past without any problems.  Can someone help?  Thanks!

169 4
A
2 days ago
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Tbmystery

when can i get amazon prime code?
Question

I've changed my plan to one that has 1yr amazon prime membership on black friday deal, still didnt got any email from koodo about it. From nitty gitty says it will send to within 35days. 

375 4
2 days ago
T
TP

out of province calling
Question

The $25 /months prepaid plan gives 500 minutes of in province calling. What happens if you call out of province?   thanks 

296 2
3 days ago
T
TP

top ip amount ?
Question

This is on the pre paid page, what does it mean exactly? How would the base top up amount change? I understand if you add a booster the overall price changes.   See below Thanks         "Automatic Top-ups You are currently registered for automatic top-ups. The automatic top-up amount may change base...

470 2
3 days ago
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JEtches

Want to switch back to my previous plan online
Question

Trying to switch back to my previous plan, but it’s not available as one of the options online? Can this be fixed without having to attend a kiosk in person

1214 1
3 days ago
H
hoedelt New User

Bring my own device and add rate plan
Question

I am using the online wizard to Bring my own device, create a new account and add a rate plan. I am from Saskatchewan, my billing address is Saskatchewan and I have the SK region selected when adding a data plan. However, I continue to receive the below error message... Sorry! This rate plan isn't a...

209 9
4 days ago
R
Rockcandy New User

Seasonal Hold
Solved

Ive been trying to get placed on a seasonal hold but whenever I call in I cant afford to stay on hold for that long. Is there anyway I can get it done for me or is there a number I can call that wont charge me ?

324 6
I
4 days ago
V
Valmar

regular texting back to canada
Question

Does the unlimited texting on my plan allow for only incoming texts while I’m in the USA, or is two way texting allowed.  I’m using m phone every day, but have easy roam active. My wife swears she gets charged for texts.  Does anyone have some insight into this?

174 4
5 days ago
D
Dsiu

Easy Roam in US included destination
Question

May I know if Boston and its nearby city is included in US easy roam please? I clicked the Easy Roam FAQ and it showed the following included destination. Thanks Alaska Guam Hawaii Northern Mariana Islands Puerto Rico U.S. Mainland U.S. Virgin Islands  

131 1
5 days ago
B
Bananamilk

Message didn't send, so I miss promo. How can I fix it?
Question

I was got a  Promo so I was send message for promo acceptance. But, it didn't activate.  I want to know why it didn’t work..than I just found message to accept word didn’t send! (For example, data today )   How can I fix this one?  

49 3
6 days ago
O
Oasis New User

Adding a third line from telus to my koodo acc
Question

Currently have koodo acc with 2 plans. I would like to bring another number from telus to koodo and use a phone i already have. I almost finished buying a bring my own phone plan that buys the sim card but there was nothing about the phone number i wanted to bring over so i cancelled it.    This sel...

200 6
D
7 days ago
M
Mochiyuki

Apple Watch eSim support
Solved

With today's announcement that Koodo now supports eSim technology will it be possible to add my unlocked Apple watch LTE to my account?

334 11
R
8 days ago
A
Ajulie

Easy Roam call charges whilst travelling in the US
Question

I have a Canada wide unlimited plan, before traveling to the US I added the easy Roam package for. I know you will be charged the same rates for calls, text and data as if you were in Canada if I use my phone in the US.  But if  I am in the US and answer an incoming call from someone in Canada will...

141 2
8 days ago
I
ILovePolarBears New User

If Koodo going to match Fido's 4GB bonus on add-a-lines?
Question

Currently Fido users can add a plan and get 4gb bonus.   Will Koodo be offering this?

149 1
9 days ago
M
Maryalexish88

amazon prime
Solved

I am suppose to get a year free of amazon prime ..its even on my confirmation order on the email. Can someone tell me where it is or how to get it?  

223 2
9 days ago
D
DaveWC

Easy roaming
Question

I have Easy roam and International voice roaming activated and although I’ve read everything on the subject I just want to ensure that if I use my phone while outside of Canada I will only be charged the daily amount. I can’t remove the International voice roaming as it won’t allow that. 

160 2
G
10 days ago
M
Marlene Lavallee

Picture messaging and data usage
Solved

If I message a picture I am told I must have data usage turned on. My question is, does data actually get used and would I then be charged for data usage? What if I sent picture as attachment in email. Would the data usage have to be turned on and would I then be charge data usage?

1267 7
R
10 days ago
V
ValW

Amazon Prime promo foe new line
Question

I activated additional line on black Friday (Nov 29th 2019) . Still haven't received any emails or promo codes for Amazon Prime. When I will receive it?  

203 2
11 days ago
J
jkang96 New User

How do you dispute a bill?
Question

I have the 5GB Add on Removed on rate plan change/renewal for an additional $5 per month which I got on December 20 (my billing cycle ends December 27). However, I got partial charges on my bill on top of the $5 for the add on. I’m just wondering if I can dispute this bill so i can only be charged f...

153 4
J
12 days ago
R
Ronnie O

Add a phone
Question

I am trying to transfer two numbers from another carrier, and purchase two new phones. It keeps trying to make me upgrade the current phone on the account. When I try to select a phone the site says I need to check my local store for stock (even the phones that say online only!!). Very frustrating,...

157 3
12 days ago
A
Anmol182k

Unable to unpause data
Question

I got a message saying your account does not allow you to unpause data. And on self serve when i try to buy top ups it says you're not able to buy data top-ups right now  

133 1
12 days ago

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