Plans & Add-ons

I am travelling to Italy soon and considering signing up for the Europe 14 Day Pass for $50. I have read the info on Koodo website about what is covered but still confused.I understand incoming and outgoing texts within Italy; and incoming and outgoing calls within Italy are covered in the Europe 14 Day PassCan someone be kind enough to clarify if the following is covered under this plan:Both incoming calls and incoming texts from Canada to Italy. Both outgoing call and outgoing texts from Italy to Canada.I have been given conflicting info on these  items at Koodo kiosks and kindly request clarification.Appreciate any help.Thanks.

I did not realize that there was the Asia 14 Day Travel Pass ( $70) for South Korea.I plan on going for 10 days at the end of the month.Can someone confirm that all I need to do is text ASIA14 from my phone to 7626 ahead of time before my trip and the pass will be added to my account. It will not be activated until I land in South Korea. Also I will be able to call and text to Canada/South Korea and use data in South Korea without incurring any other extra charges except for the $70 for the Travel Pass?

I am trying to update my free perk on my 6*******47 number to 3 day roaming US and even though it seems to go through, it doesn't actually update on my account. Can someone help please?

I purchased Stream+ at the beginning of August.I can not get Disney+ to activate.I have spoke with Disney+ customer service< they did some troubleshooting and told me to call Koodo as it seems to be an issue on their end.I called the number they gave me for Koodo and spoke to a couple of people there.I ended up getting a ticket # and they said someone would call me back within 24 hours.It has now been 4 days.I tried calling the number yesterday and now there is no option to connect with customer support.It did direct me to ask for a callback online in self service.I did that but it was mid afternoon and it told me they would not be able to accommodate a callback due to high volumes. Fair enough.I called at 9am et this morning, which is when they open and was told the same thing.The self serve chat is ridiculous anyway because there is no way to get any answers as far as Stream+ is concerned.When I asked for a callback 4 days ago it was somewhat easy enough to get through but you hav

I had a question in regards to adding an Apple Watch plan to my account. With the new CRTC activation fee bans that recently came into effect, is Koodo still allowed to charge their $70 activation fee? I want to add my watch to my plan, but that fee is absolutely nuts. 

Ive tried multiple times to add the free perk to my plan with no luck, just an error message telling me to retry in an hour each time Ive tried.  I just switched from another provider and brought my own phone.

I just signed up for a roaming package for europe for $50.   It is added on to my plan.  I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ……….   .      Your data is no longer paused!    what’s going on?? 

Recently switched to Koodo ahead of a cross-country move, but I keep getting the dreaded error when I try to select my free perk.I’ve tried everything I’ve seen suggested — incognito mode, new browsers, clearing caches. Nothing works. I can’t even connect to the online assist page because it keeps crashing every time I click “connect to a rep.”I just want to select the Premium Voicemail option. Help?

Does anyone experience this?

So I just got the new galaxy watch 9, during setup it prompted me to go straight to Koodo to get the smart watch plan, which I did, but now im stuck on this page. Doesnt matter if I change or keep the number, this message doesnt go away.  

Hello, I realize there are many posts related to this issue but no amount of trouble shooting from the advice within those threads will help and customer service reps haven't gotten back to me when a request was set up in Koodo Assist. I would like to add roll over data to my plan but I cannot successfully select it as the classic free perk error message keeps appearing. Incognito mode doesn't help, new browser doesn't help, new device doesn't help, clearing history doesn't help. Looks like only a human can help. Thanks 

How does one add apple care to your plan? Can’t seem to find it 

I added a US 7 day plan to my number. I’m now trying to add plan to another number and it’s saying ‘this page isn’t available right now’.what am I supposed to do?

Hi,I arrived more than a week ago in Europe, more precisely in Portugal. I purchased the 30-Day Europe Travel Pass when I arrived in Portugal. I followed the instructions on Koodo’s travel roaming page. I turned data roaming on. I checked my add-ons and can see that my Europe pass is there. I did receive an email saying that I purchased my 30 day pass but also received an email saying that I would be charged per data usage if I didn’t have the proper roaming plan. I also texted the activation code to 7626 and then received a message saying that I had purchased more data. I find all of this really confusing. I don’t see any billing yet even though I’ve been using my plan for more than a week. I would really like someone from Koodo to confirm that I will only pay for the travel pass once and that I can use my phone worry free.

Hi, I've been trying for awhile to switch my perk, it worked perfectly on one of my lines but doesn't work on the other one. It lets me choose the one I want and looks as if it is switched but then when I check it out nothing has changed. I didn't even receive an email to confirm the change like I did on the other line. Kinda odd, feels as if it's stuck.Isn't the perks options there to switch when you'd like to? Seems simple but doesn't do as it should.I tried several different browsers and different devices but still had no luck on the switch.

I was a Koodo customer a few years ago, but am currently on Public Mobile, with a $35 Can/US/Mex 100GB plan (much more data than I actually need).  I’m going to be vacationing in the UK in September, and PM has no roaming ability.  One option would be to get a UK SIM voice/data for the visit, but I’d have to ensure no critical banking or other service would try to do SMS 2FA to me, and other small annoyances.The other option would be to switch back to Koodo,, as PM is actually always imploring me to do, to get access to Travel Pass roaming..  It looks like I can get a promo switch rate to a 150GB Can/US/Mex Koodo plan for $40/month.  It seems a shame to pay $60/year for more data I don’t need, but on the plus side I’d get WiFi calling, which PM doesn’t offer, might be a useful backup here in cottage country.  Just wanted to ask if I’m right on Koodo for this these days:It looks like Koodo uses multiple carriers in the UK, on a “strongest signal” basis?  That would be good, as part of m

I’m in a bit of a pickle.I subscribed to Stream+ back in Sept 2024. Activated all the services, everything was good. Fast forward to Sept 2025 and Amazon sends me an email saying I need to pay for Amazon Prime. Not thinking, I cancel Prime and go about my life. Went to order something off of Amazon last week and there was a deal that was for Prime members only. Then I went down a rabbit hole where I realized that my Amazon Prime subscription isn’t active anymore even though I still pay for Stream+ Premium. Nobody at Koodo seems to know how to fix this except to cancel my current Stream+ subscription then add it back on again because they can’t re-send the activation link.Is this the only way to fix this? or does anyone know how I can link the two services again?

Fighting with Amazon CS because they kept gaslighting me telling me that only Prime Video is included in Stream+, but when I check the Stream+ page, it says under Amazon: Unlock the full potential of your Amazon Prime membershipThousands of shows. Millions of songs. Prime delivery. Free DashPass. All included with your membership.4 Prime Video: From award-winning Amazon Originals to popular movies, TV shows, live sports, and more, with limited ads. Prime shopping and shipping: Get fast, free shipping on millions of Prime eligible items with flexible delivery options. Free DashPass: Enjoy unlimited $0 delivery fees on eligible DoorDash orders plus exclusive perks, savings and more. Prime Music & More: Access to millions of ad-free songs and podcasts along with free gaming, e-books and unlimited photo storage.  That sounds like Amazon Prime to me, not just Prime Video. Can anyone confirm?

I recently added a second phone bill to my monthly bill, but every time I go to select the free perk, the website crashes on me. what is this and what can i do? I just want free roll-over data.

I received a charge on my credit card for Koodo stream? This is not a subscription or membership I wanted and yet I am being billed for this. Please remove it and refund me. I have tried submitting a request a refund form and every time I click submit it says error and I never receive the confirmation that it was actually submitted. I find Koodo customer service very difficult to get in contact with. I am also missing a credit on my account for an overage charge. I spoke with someone and they ensured me it would come through but it’s still not appeared on my bill. Please help me with these 2 things!

do they have 30-day Easy Roam Travel Pass for Mexico?

Hello, Im currently a prepaid customer who has travelled internationally for vacation.  I wanted to buy the Easy Roam® International add on but i cant since i’m prepaid. So i attempted to move to a post paid plan through the self serve migration tool but i keep on getting the same error, even after trying throughout the day.  Lastly, my phone doesnt support eSim, so i cant move to Telus as a quick fix. Any help is appreciated! 

I have two lines and I am unable to add free perk (rollover) to either of them. I tried different browsers, clearing cache etc. 

Its getting really annoying how difficult it is to change a perk.  Please help as nobody yet has still changed my perk.  Its to a point where changing service providers is the answer.

I arrived in Germany yesterday and assumed I could only access Easy roam with $18 a day. I was getting advertisements for eSIM and other services and thought I would double check with Koodo. I just checked now and I purchased the 14 day Europe pass and got the same confusing email about data, nothing about my pass. It said it activated when I landed in Germany, but I am already here and learned about it after landing. I would rather use my own phone company so went for that option. However, if it doesn’t activate does that mean I will be charged for 14 day package and the daily roaming fee? I don’t want to get hit with all the extra charges for daily roaming if my 14 day pass doesn’t activate. I tried turning my data on and off and airplane mode etc. but I still haven’t got a text which said that the plan has activated. I read through all of the other questions related to this issue and didn’t find an answer. my situation is different from the other questions as I am already in Germany