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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 3,670 Topics
  • 15,895 Replies

3670 Topics

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Trevor Swizzle New User

How do I get the free +250MB of data?
Solved

My current base plan (prepaid) is $15 a month, unlimited text and picture. With 2 booster addons: Canada-Wide Talk Booster 250min. Data Booster 1GB. And I heard that there is a way to ‘change’ my plan for free, and get 250MB of data each month for free that I can use and won’t be taken away like the...

69 5
9 hours ago
S
Steve520

US Roaming
Question

Why am I being asked to dial “ 1 “ before the 10 digit Canadian phone number when I am in the US and using a US roaming Booster Package.  Note: My wife has exactly the same package and she is not being asked.

42 5
9 hours ago
Y
ymehr

Call Display
Question

When I call people, they get “Not” my name on their cal display, and it appreas to be someone else name !!!! HELP ME

122 7
12 hours ago
C
Cheezoos

EPP Form - Contact Koodo to provide form to company
Question

I work for BC Hydro. A Koodo CSR mentioned to me that we are eligible for a EPP and that I should go to my HR/EPP individuals to request the said form and if we don’t have it to escalate it through Koodo. Internally we don’t have the form or at least we do not know where to find it or escalate it. I...

46 2
1 day ago
E
Ellina

Cancel and data connecting problem
Question

I was accidentally canceled my 2GB of additional data add-on $20/month. Can I restart this plan? I also have a connecting problem these days. Even I’m downtown, my phone can’t be connected with the Internet recently. It happens a lot. 

44 2
1 day ago
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SAMMYTIN

amazon 35 days and counting
Question

Hi...I received my sim card and on January 6, 2020 started with koodo. Everything is great however I am still awaiting amazon prime free. Checked mail, email, junk mail and still counting the 35 business days. When do you think I should get worried and call you? Monday the 24th is exactly 35 days….

70 5
4 days ago
N
Nathalie16

sms from Egypt
Question

I tried to send sms or make a call from Egypt to Canada but it doesn’t go out ??? I receive sms without problem … can someone help me ?

36 4
D
4 days ago
E
existingfeature

Upgrading to Google Pixel 3a XL
Question

Hello, I currently have the 5GB Public Mobile switch to Koodo plan for $35. I was told by Koodo employees that I would be able to go onto a small tab and keep my plan I have now while getting the Google Pixel 3a XL. However, today I was told because my plan was a promotion I would have to change my...

90 4
D
7 days ago
K
KatherineD

Your plan is not eligible to make this change at this time
Question

I want to dial from Canada to the US; I have tried to add the “10000 US Minutes for $10” via the self-serve options and it tells me that my plan is not eligible to make this change at this time.  What the heck does that mean?  AND when I call Koodoo (611) they loop me back into the KooDoo assist!  S...

70 2
R
8 days ago
E
ElizabethR

terminate my koodo plan
Question

I've moved overseas and wish to terminate my plan, how do I go about doing that? Thanks!

30 1
G
9 days ago
L
laurence12345 New User

amazon
Question

Bonjour, j'ai commandé mon téléphone le 29 novembre 2019, il y avait à ce moment la promotion Amazon prime. Je n'ai toujours pas reçu mon code, est-ce normal. Le délai de 35 jours ouvrables est écoulé...

68 6
10 days ago
Chappy New User

travelling long trip to Mexico
Solved

I’m going to Mexico for a long time. What advice can someone give me?  should I close my koodo, unlock my iPhone and get one in US or Mexico? does Koodo offer to suspend a service for a year? I am a little lost because I’m DRIVING so I might bumped into some trouble and in need of a phone? does Kood...

608 23
15 days ago
K
ksp317

Does Easy Roam include Florida?
Solved

Travelling to Florida from Canada. Was wondering if the $8 dollar a day easy roam include Florida as a destination?

46 1
G
15 days ago
M
MattMurr

Changing plan
Question

Hello, I’d like to upgrade my current plan with one that has more data. However, on the Self Serve, there is only one available option which is 65$ for 10GB. I currently have 6GB for 49$. My spouse who just changed phone last week was able to get 8GB for 50$. I’m currently on a very large tab paying...

58 4
G
15 days ago
K
Kelly Spencer

Travelling to the Unied States
Question

My daughter is travelling to the United States in March. If we add Easy Roam to her phone, can she text and call back to Canada just like she can now?    

55 3
D
15 days ago
M
Marjolaine

Out of countrie service
Question

I want to know if Koodo have a holidays package deal for people who goes on vacation in Mexico.If so how can I have one.  

47 1
16 days ago
D
dinos2011

Waiting on Amazon Prime Promo Code ?
Question

Purchased a new XR online back on Dec 2/19 and received the phone back on Dec 6/19. I was a new customer to Koodo at the time and it was a new activation. I read other posts here saying it could take up to 35 business days to receive it, but that has now passed. Hoping somebody with Koodo can look i...

85 5
18 days ago
V
vietbinh704

Add a new line to my Koodo account
Question

Hello,   I like to add a new line for my daughter, do I need to pay any fee for new connection? and can my daughter share my data plan? What is the necessary steps I need to do? thanks.

74 2
D
19 days ago
B
bikgra

Data plan change
Question

I have 6 gb data plan, i want to up it to the 10 gb plan I am half way thru my billing period for the remainder of the period do i get 6gb from old plan and 4 gb of new plan  to total 10 gb

62 2
19 days ago
J
jsohn New User

Cannot remove add-on
Solved

Hello, I am travelling internationally for 6 months and I tried today to remove the add on "Pay-Per-Use International Long Distance”. This seems to have been automatically added to my account as I didn’t request it. I got a message saying that the add on cannot be removed and to schedule a call back...

89 8
G
22 days ago
F
Felly New User

amazon prime
Question

I’m in the same boat. Ordered December 28th.  Still nothing. Guess you have to wait exactly 35 working days. Can someone check to make sure I didn’t skip a code input on order for the free Amazon Prime. #HF025447567.    thanks

78 3
25 days ago
M
Maryalexish88

amazon prime
Solved

I am suppose to get a year free of amazon prime ..its even on my confirmation order on the email. Can someone tell me where it is or how to get it?  

344 4
26 days ago
S
sdavison New User

Sask $2 LD Saver Can/US Add-on
Question

What are the details of the $2 LD Saver Can/US Add-on in Saskatchewan? 

54 4
26 days ago
W
wang New User

How can I get the $ 45 / 6GB plan
Question

Just two months after signing up for the phone, I receive a discount for a new phone to get the $ 45 / 6GB plan. Can I change it from the existing plan?

58 1
G
27 days ago
T
Tbmystery

when can i get amazon prime code?
Question

I've changed my plan to one that has 1yr amazon prime membership on black friday deal, still didnt got any email from koodo about it. From nitty gitty says it will send to within 35days. 

508 6
27 days ago

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