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Plans & Add-ons

All discussions about Koodo plans and add-ons.

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trying to get seasonal hold but..

I’m leaving Canada in a few days for at least three months and so I’m trying to put my plan on seasonal hold. My current plan has no call minutes and I only have 1GB of data. Will I be charged if I request a call back? I’ve tried to contact KOODO on facebook as I saw I didn’t have to call them w...

change plan from seasonal hold

I put my account on a seasonal hold last September. I’ve been sailing and due to covid just returned to Canada May 28. I have been trying for a week to change my rate plan back so I can make calls. I am in quarantine and need my phone! Every time I try to change it in the self service account I get...

competitive pricing

Telus is offering 10GB data with BONUS 10GB. Will you match this?

garder mon numero

Bonjour. J’étais chez Rogers et j’aimerais prendre un forfait chez koodo. Serait-il possible pour moi de garder le numéro que j’ai déjà ?

Caller ID not working

I recently downgraded my plan to $30/mth. But when I did my caller ID stopped working. I’ve missed lots of calls, and don’t know who called. Even people in my contact list are not recognized. How can i get this fixed? It’s very frustrating. Thanks.

question about koodo device protection

Hey. I have Koodo device protection and the back of my Samsung Galaxy s10 and I've been trying to get a hold of customer service to see if I can get a discount for ubreakifix but I'm not sure what to do

US 1000 minutes Add on

I am thinking of joining Koodo. US 1000 minutes appears as one of the add-on options if you’re getting a new phone through Koodo, however it is NOT one of the options under bring your own device plan. Is it not possible to add the US 1000 minutes add on if you bring your own device?

tab and seasonal layoff

Can I continue to pay my tab balance if my plan is put on seasonal lay-off for 5 months? i dont want to incur any penalties for doing so.

How can I remove a data add on?

Hello, When I try to remove an add-on (3GB for $15, added May 8th 2020), the self-serve interface won’t let me. I get the following message: “Your plan is not eligible to be changed at this time.” I would like to remove this add-on as soon as possible. At the very least, the system should tell me...

2 year contract and data

If you are paying your phone off on a monthly tab for 24 months before you start your plan, do you still have data or not. And if you do have data is it payed separately?

unlimited incoming calls

I just got the $10.00 unlimited incoming calls add on but on my list of add ons it says unlimited local calls. I thought it would be Canada wide. When I got the add on it didn't specify local. What would be considered local?

Phone number change

Until now, I used Koodo prepaid phone. I'm trying to change the phone number that was made when I signed the contract with the official koodo phone to the phone number that I used as a prepaid. What kind of method is there?

can i pay off my tab and switch to prepaid

can i pay off my tab and switch to prepaid customer instead?

change rate plan

I made seasonal hold on my phone one month ago. Now I want to restore my phone, so I tried it on website “ change my plan” as I was told. But it didn’t work, it says this below. Oops! Something went wrong. Don't worry, we're working to fix it. Please try again. Back to Mobile Services plea...

Cant change my plan

trying to change my plan but its telling me to wait 14 days after a change. its been about a month and i dont want to miss out on the 10gb for 65$ deal.

Overcharged on this bill cycle, can a Koodo staff member contact me?

Hello, I have a 20.00 add on charge to my bill this cycle for 2GB of data. This was something I had added (and paid for) on my last bill cycle. However, it has been charged to me on this cycle too. I did not request the add-on this past bill cycle. I would like to have a koodo mobile member...

Can't change my plan online

Hello all, I am trying to switch my plan online but everytime I try I end up getting the error message below: I have been trying for several days with different browers as well as clearing my cache but still I have not been able to change my plan. As I don’t use social media does anyone kno...

Usage and Data Plan Incorrect

I bought an iPhone SE yesterday and had to change my plan to go with the phone. I previously had a promo plan with 15gb of data. I had to downgrade and I now have a 5gb data plan. My plan on self serve says 5gb but my usage on self serve is saying I only have 512mb. I should have access to the 5gb....

Looking to upgrade my plan

I’’m looking to upgrade my data plan but the plan I was looking for doesn’t show up in the list under any of the tab options (I’m currently on Tab Medium). Can I speak to someone at Koodo to help me with this? Thank you.

Compliments to Customer Service

Just wanted to send my compliments about Koodo customer service rep Attila. He stepped in and offered superior assistance to help me upgrade my plan and order a new phone. His service was exemplary. Completely professional, competent and friendly. He made my experience dealing with Koodo very pleasa...

Self Serve will not change rate plan

I am trying to change my sons rate plan to a better deal. The plan I want is $50 5gb with unlimited minutes and messages, but when I go to make the change by clicking "change my plan" it skips to another page where the plan is not visible anymore. So frustrating...especially where he needs the data...

why do i need a new sim card

I'm just trying to change my phone plan and only my phone plan. I already have a phone (which I have paid off the tab for) and it already has an active Koodo SIM card in it. When I go to the option for changing my plan (specifically the current promotional offer for 5GB data +unlimited talk n text f...

phone broke

phone dropped. not charging properly now. i pay monthly maintenance fee & would normally take phone to koodo outlet. with covid, what can i do to get a replacement. have samsung A8. not sure if worth it to get another samsung A8 (because it is not a newer phone) or best to upgrade.

Changing Data plans

I have been trying to change my Data plan and get in on the current sales but when I try to do it in self serve a window pops up" I need to wait 14 days to do another transaction". I purchased and activated the phone over 6 weeks ago and have already gone thru the new billing cycle

Error when attempting to change plan

When I login to my self serve account, and view my current plan, and then click the "Change Plan" button, I get the spinning timer for about 10 seconds and then end at a generic error page " An error has occurred, please try again later" I have been trying for over a week now but same results,...

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