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Plans & Add-ons

All discussions about Koodo plans and add-ons.

521 Topics
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521 Topics

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KendraStBeginner

asked in Plans & Add-ons

Avoid $11/day fee for texting in US

Hi,I am travelling to the US with my family and would like to be able to text as needed. But the 11/day seems crazy where it might only be a couple of texts over the course of the vacation.I see there’s a 10/100 texts for pay per use option - how do I ensure I use that instead so I’m not charged 11/day to send one text?Is there another option that would make more sense? TIA

7 hours ago

ChadleyBeginner

asked in Plans & Add-ons

Reactivate account on seasonal hold.

I put my number on seasonal hold on the 26th of June, as I left Canada for the next 6 months or more. But now I've tried to log in to an online account and it wants to send a security code to my Canadian number, but obviously I can't recieve it, and I cant reactivate my account as I'm only allowed to change my plan once per billing cycle, and I can't speak to anyone at Koodo. Can anyone help? Any help would be much appreciated!

18 hours ago

LmncBeginner

asked in Plans & Add-ons

porting?

My husband used to be a Koodo member, then received a work phone and they ported his number. He is removing the work phone and looking to port back to Koodo, by adding the old phone and sim back to my Koodo account as a new line. How do we do this on the self serve?

1 day ago

Sandy WuerchBeginner

asked in Plans & Add-ons

How do I cancel Data top up?

Added Data top up for last 2 days of my trip to BC.I no longer need this.HOw do I cancel?????

1 day ago

RobertRockstar

asked in Plans & Add-ons

Changed Plans, Removed Data Add-On, Data Removed from Base Plan

Previous Plan:100 MB dataAdd-on: 250 MB for $2/monthChanged Plan to:2 GB dataAfter I verified the plan changed in my account I checked my usage: 0 / 2GBI then noticed the 250 MB add-on was still on my account. Since I don’t need that add-on anymore and no longer want to be charged for it, I removed it. After I verified the add-on was removed I go to usage and it shows: 0 / 1.7GBIt looks like removing the add-on after changing my plan incorrectly removed data from the base plan of 2GB. Obviously, I would like my data to be set back to 2GB as per my plan and not be charged the $2 for the 250 MB.Thanks...

1 day ago

METBeginner

asked in Plans & Add-ons

TimOrganizer

asked in Plans & Add-ons

Wireless Home Phone plan

Hello. Does anyone know if there are discounts for the WHP if you also have a regular cell plan? I realize there is a special on right now for 12 months, but I wonder if there is a permanent reduction if you have a cell plan as well?Why is there a $130 fee to have WHP?

3 days ago

Tracey LFBeginner

asked in Plans & Add-ons

Can I add more than 10 voicemails to my account?

My voicemail is always full.Can I increase voicemail from 10 to 20?

3 days ago

Gabriel_CBeginner

asked in Plans & Add-ons

cannot setup call forwarding by self-service

I cannot setup call forwarding through self-service. I was able to set it up (only through Safari) for my wife, but for myself, no matter which browser I use (Firefox, Microsoft Edge, Opera, Brave or Chrome), once I select the call forward feature, the page changes to black and I cannot confirm the feature. Need help

3 days ago

Dan545Beginner

asked in Plans & Add-ons

My phone support 4G LTE but not VoLTE, am I able to roam in US after 1st July 2022?

This morning I received a message from Koodo: You are currently using a 3G phone that connects to 3G networks. This means you’ll no longer be able to use data, text or make phone calls- including 911 when roming in the U.S.But I am pretty sure that my mobile supports 4G LTE, it is just not supporting VoLTE (because I can’t see such option in the data network setting, and my mobile model is also not in the VoLTE list).And what is mentioned in koodo webiste: https://www.koodomobile.com/en/help/3gshutdownUSis confusing, from the information provided there I am not sure if I can roam in US with 4G LTE but without VoLTE. Does any body know the answer? Thanks

3 days ago

Luis QuintanillaBeginner

asked in Plans & Add-ons

What's the difference between 4G and 4G LTE?

I was looking to upgrade plans and one is 20GBs at 4G LTE speed and another is 20GBs at 4G speed, I asked a rep over the phone and she didn’t sound like she knew, just said that they’re “pretty much the same”, obviously if they’re giving you the option between 1 or the other then there is a difference, is one better than the other?

4 days ago

Nicolas Couture BordeleauBeginner

asked in Plans & Add-ons

International: As a tele-worker working abroad Canada-USA from various countries: what would be the best (cheapest) deal with koodo for incoming (only) SMS around the world ?

I am about to leave the Canada to travel to central and south america during 4-6 months. After, I want to go to Asia (vietnam, thailand, singapour,..) for about 4-6 months.I would like to find the best deal to be able to receive incoming SMS from around the world for authentification. Thank you !

5 days ago

Mo AfifiBeginner

asked in Plans & Add-ons

Notwork not available - Roaming

Hi,I am traveling outside Canada and I added roaming service but unfortunately I can’t connect to a network (no network) so I can’t receive any call or messages, so do anyone have any Idea what I could do!

5 days ago

ayonkjnkBeginner

asked in Plans & Add-ons

Applecare+

if i have applecare+ for my iphone 11 dose that cover broken screen or screen replacement

5 days ago

RGSBeginner

posted in Plans & Add-ons

Easy Roam not easy

Tried Easy Roam for a 5 day trip to the US. Got coverage maybe 20% of the time.Koodo says use your plan like you would at home. At home I can actually use it. $12 a day for what?This is an extreme ripoff.

5 days ago

Howard BBeginner

asked in Plans & Add-ons

improve my plan

I recently upgraded one of my three phones to the $40 for 6GB plan.My question is for one of my other phones. I am currently paying $40 for 1GB. I was wondering if can can be entitled to 6GB for the $40 just as I am getting on my other phone.

6 days ago

liberpaterBeginner

asked in Plans & Add-ons

Receiving messages abroad

Hi,I am on a Koodo Plan for Canada, but I will visit Turkey soon. I was wondering whether it is possible for me to receive SMS messages from Canada when I am there.I am not planning to use my Koodo Sim Card actively when I am there. So, I do not want to pay daily for some extra international service for weeks, but I will definitely need to receive messages for connecting to some of my online accounts for dual authentication. Would you be so kind as to inform me about this? Thank you very much. Best,

6 days ago

MickJPBeginner

asked in Plans & Add-ons

Not Receiving Text Messages in EU

Hi there. I am currently on the Canada-wide 4G LTE speed plan. And currently travelling in Ireland. All my banking apps require text message verification but I am not receiving any of these. My Cellular data and Wi-Fi calling are currently switched on, but I don’t have an Easy Roam add on. Is this add-on the only option available to receive these verification text messages? Or is there a setting that I’ve missed? Thanks.

7 days ago

NikkiCellPhoneBeginner

asked in Plans & Add-ons

Purchased extra data

I went over my data limit and my data was paused.I decided to purchase 100 MB for $13 in order to be able to use it right away.A few minutes later I received a text saying “Nice you have purchased more data to be used until the end of your cycle...your data is no longer paused!” A few mins later I received a text saying you have used 100% of your 100MB of data and spent a total of $13...And then my data was paused again.So technically I was charged for data I didn't even get a chance to use. I tried getting a digital rep to call me back but it was IMPOSSIBLE.Does anyone know how to dispute a charge on your bill?Does anyone know how to actually reach a customer service agent by phone??

9 days ago

AhsokaTConnector

asked in Plans & Add-ons

Paying off Phone and getting a new one

Hello, I am in a 2 year plan with a new phone. Could I just pay off the remainder of the phone and get a different phone in the same plan? Thanks so much for any and all help!

9 days ago

Ash0689Beginner

asked in Plans & Add-ons

activate international calling

Hi I’m trying to activate international calling on my phone and I can’t find the pay per use international calling add on when I check under manage my add ons. Please help ASAP!

10 days ago

nburnsapBeginner

asked in Plans & Add-ons

How to change a plan to one outside the eligible options

I have a bring your own phone plan and I’d like to change it to a lower cost option, but it apparently doesn’t count as an eligible option. I understand that it might not be eligible for some reason, but I can’t find any information on how to change to a non-eligible plan. Do I have to re-register my phone number or something?

10 days ago

Clare PaulBeginner

asked in Plans & Add-ons

wifi calling postpaid month to month account

I have a prepaid account and live outside of cell service but looking at switching to a postpaid account BUT...will wifi calling work on postpaid month to month account? I don't want to be locked into a year long contract.

10 days ago

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