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All discussions about Koodo plans and add-ons.

4,854 Topics
24,400 Replies

ashutosh06 New User

Koodo is slacking on its loyal customers - $35/month - 5GB, $40/month - 8GB (PROMOTION)

This is the message Public Mobile customers get to transfer to Koodo. Being loyal Koodo customers, don't you all think we deserve this promotion? I understand the business aspect of them trying to lure in pre-paid customers to post-paid but as loyal customers, we deserve the promotional plan they of...

seabluebug

Roaming - options for add ons

Question

Is the only option for an add on when traveling to the US to add the easy roam? There used to be where you could add so many text messages for a fee for a certain length - is that not an option anymore?

Poltr

How tabs work

Question

I was wondering if my understanding of how the tab system works at Koodo is correct. If I was to get the Extra Large Tab for example the monthly payment would be 75$ then drop to 45$ after 24 months? Someone tried telling me that it would be 75$+30$ a month but that doesn't match anything I've seen...

Akki

1 month in Bosnia and Serbia

Solved

Flying out for 1 month. I'll be traveling/staying between Bosnia and Serbia. I'd like to make sure that easy roam will work downthere,and it's $12 per day with cap of $150 for that month. Also, after 13th day, am I still able to use my phone or I will not be able to roam anymore as $150 is reached...

djmitch99 New User

Received activation email, now i get message in self serve, cant log in after registering

Solved

Hi. I received the activation email and then went to register in self serve. Now, it shows a message in self serve saying " You're still waiting to be approved Looks like this account has already been linked to another email address. You're still waiting for permission from the owner of that ema...

alexis_1331

Removed Data Top Up before using

Question

I was going to exceed my 2GB of data back in August, so I decided to pay $20 to get an extra 1GB. My phone was still alerting me that I was about to exceed my data limit, so I quickly added another 1GB. Later I realized that I was only slightly over my 2GB and hadn't eaten much into the first 1GB...

GaryB

Seasonal hold

Question

I am leaving the country for a few months over the winter. I currently have a good plan with Koodo that I got when migrating to Koodo from Public Mobile. The plan is $40 a month, unlimited global texting, unlimited Canadian long distance, 6gb of data. I see that there is a seasonal hold offer whe...

pjw

Koodo data overage $100/GB now??

Just noticed the website shows data overage on all plans billed @ $10/100MB now. (including the new tablet plan -- Fido's $15 tablet plan is still $10/GB) That's a 43% price increase. When did Koodo jump on the $100/GB gravy train?

rupertplace New User

Apple Watch Series 4

Question

Are you planning on introducing eSim service? The Apple Watch Series 4 LTE will be launching soon and many customers might not express it to you directly, but we really want you to support it. The reason it's not raised often is because it's not covered by most carriers, but given that the Bell/Telu...

mockingjae

KOODOAAL2GB

Question

Store rep didnt apply my promo for 2GB and $10 off. Wait times are crazy for support, promo ends today. What should I do?

Joanna Menda New User

1 GB no longer available?

Question

Hi, I had put my koodo number on seasonal hold as I was overseas but returning now and see that the whole plan system has changed I only see 250 MB and 2 GB of data available. Is there no longer 1 GB of data? 250 is too little and 2 GB is way above what I need and too expensive Thanks Joanna

Caitlindita83

Easy roaming not activated

I am beyond frustrated with Koodo and regret signing up with them just prior to leaving the country on a month long trip. I added “easy roam” using the self serve option - despite receiving an email and a text msg that this was activated, unless I was on wifi I didn’t have access to any data or int...

UnhappyCustomer

How to cancel Koodo protection add-on?

Question

Self serve doesn't allow me to cancel the $9 Koodo protection add-on myself, redirects me to call 1-866-995-6636 but no rep ever answers, Koodo Assist doesn't 'understand' this simple request, so? How do I accomplish this simple task?? It's sad when it's easier to cancel everything and take my busi...

kevin_405

Any way to block US/International calling to avoid overage?

Solved

Just switched to Koodo Postpaid from Public Mobile. I liked the fact that i would never get charged for overage. How can i can control this in Koodo. Is there a way to block international calling?

NanaPL

Cancel New Phone and Plan, Change plan.

Question

I cancelled my new phone purchase and plan and returned my phone. But the bill I received included the contents of the old plan and the phone price. When can I get my corrected bill?

HCarter

Koodo EasyRoam in Cuba? Does it actually include my unlimited Canada Calling and 4GB data?

Question

I've read over Koodo's site many times now in regards to EasyRoam https://www.koodomobile.com/easyroam but even trying to read the fine details I can't seem to find out what amount of data, voice and texting is allowed in that 24hr period. We will use my Koodo phone which is unlimited calling Canad...

CourtSavard

100 minute free booster **

Question

Hi there, I have added my top up visa debit and the free minute booster and haven't received it..

sennur

buying phone

Question

I am a koodo user for 1 month with the 50$ monthly plan ( there iis a campaign to reduce 10 $). therefore I am paying 40$ Monthly. I would like to get Iphone 8 , but I couldnt understand the price and cost for it. I have seen the option 385 $pay and 15 $ per mont for 24 month. Is that correct? and...

Jazh

Data top ups; got charged more then asked for

Question

I used all my data and got a message that I could buy more, so i bought only 100mb for $5 extra. Now I see on my bill that I got charged $25! Shouldn't I have been getting a message that they would pause my data when I reach the new 100MB limit?

psyn

New activation #HFO21566564

Question

Hi, I received this email below that my order was cancelled. I went to the koodo store to verified that my info was correct. There was nothing wrong with it. I was wondering if any rep sees this can proceed with the order and activate the account? I have gotten a SIM from the store as well. "Her...

Andriy

SIM card, no activation email

Question

Hi I received SIM card yesterday for PM migration promo plan. There was a brochure with steps to register for self service and activation of the card. But as far as I understood posts here and online I should wait for an activation email instead. There is no activation email yet. Should I wait...

D bassie

Change phone number

Question

My daughter borrowed my wifes phone for a few months she ended up breaking the phone. Yesterday I got a new phone from Walmart Kiosk. I informed the sales guy that I needed to change the phone number. He failed to inform me that I needed to change it before getting the new phone. Now my old number...

momota3659 New User

Order tracking # HFO21560918 checking

Question

Hi there, Is anyone can help me to check my order # HFO21560918 and order date is Sep 4th 2018? I still don't get anything for it ? It said that 3-5 business to arrive , But it is almost 10 business days. Thanks

PETER YOUNG

Something wrong on my plan

Question

Hi, I'm looking for help to figure out my plan. I believe something wrong on it. It's not what I'm ordered since the day. I'm on public mobile, I got offer on august which offer me a deal on koodo: 5gb $35 or 8gb $40 plus $180 in bill credits. I put the order for 8gb $40 on koodo website on septe...

Tums

Zenphone 2 monthly sim connection issues

Solved

Swapped from a prepaid to monthly plan for the promotional rate. Once I migrated the phone number the prepaid sim deactivated but the monthly sim never seemed to activate. Local kiosk tried the sim in one of their Iphones which they said worked so it appears to be some compatibility issue between th...

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Paul Deschamps
53 likes
Dinh
41 likes
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Goran
27 likes
David AKU
21 likes
D

Dennis
21 likes

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