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Plans & Add-ons

All discussions about Koodo plans and add-ons.

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CANT ADD THE INSURANCE PLAN TO MY PHONE ONLINE HELP

I broke my phone and need to sign up for insurance so I don’t have to buy I entire phone price out. Phone got water logged when somebody tipped our damn boat in the water

Unable to change plans

I bought a new phone a month ago and had to change my plan. I wanted to change my plan and it told me to wait 14 days, which I have. It’s been about over a month and still get the same message. How can I fix this and finally change it?

Confusion with tab bonus and billing

I just upgraded to a Saumsung s10 and an Iphone 11 pro. Both phones were bought on mid plans so roughly $260 paid for the s10 and $700 for the Iphone outright. Both phones have roughly $345 remaining on tab with a bonus’ covering both tabs completely + some. A $15 tab charge was on both bills. Shoul...

Coming back home from abroad, can’t reactivate my phone plan

I’ve tried to use self-serve to change my phone plan, but the website has been showing error messages for more than a month now. Since my phone is not activated in service, I can not schedule a callback. And due to the COVID 19, there is no customer service on the phone or in the store. I really...

Visual Voicemail on Samsung?

I just noticed I have a new app on my Samsung Note 10+ called Visual Voicemail (Version 12.1.00.32). It probably came with the last update from last week. Does anyone know if this app is from Samsung or from Koodo? Does Koodo now offer Visual Voicemail on Samsung phones? Thanks.

10gb for $15 addon gone after plan change

Hello, I bought a new phone and change my plan. Now my 10gb for $15 addon shows as expired. Does anyone know if it's possible to get it back again?

new SIM, old phone, transfer number from Telus

My new phone arrived today! (very speedy service). It came with a SIM card that I don’t need. However, I’m giving my old phone (iphone 6S) to my husband and we would like to transfer his number from Telus to Koodo. Does he need to set up a Koodo account or can I do this for him through my account?...

Tab Plus on old plan

I have the old plan $40/6gb ; I would like to take a new phone, am i eligible for tab plus? or i will need to switch to new plan for it. Thanks.

Can I trade an unused talk booster for another one?

Recently I purchased the Long Distance talk booster for $30. It hasn’t been working at all. I’ve used 0/300 minutes. It turns out I need the Canada Wide talk booster and was wondering if it’s possible to trade them because they are the same price and I haven’t used any minutes from the long distance...

Is there a call forwarding option for the Wireless home phone?

I cannot seem to find the option for the call forward add on $3.00 for wireless home phone. The option appears for my cell phone but not for the wireless home phone. Any ideas.

Unable to remove data block

I just upgraded my plan to include data but when I try to use it it tells me I have data block on. I cannot find the addon to remove it

Activate 1000 minutes of long distance calling

What is the process for activating long distance calling?

Rocket Hub MF275R

Hello, I’m wondering if I could purchase the ZTE MF275R Rocket Hub that is unlocked and use a Koodoo data plan rather than a cell phone? I would like to use my rocket hub at my summer house where internet is not available but I know koodoo data is working overthere. So before purchasing a rocket...

Been getting repeated calling over and over from different countries! I did some advertising but when I call back no one answers... Can I change telephone numbers while my plan is active!

I did some advertising on social media etc. Then all of a sudden I started getting calling on my phone from the same country then another country and repeatedly over and over… I blocked a lot of them but still get some coming through… Can I switch telephone numbers while I have an active account!

topping up dara

I am running out of data and i would like to top it up for this billing cycle

Data add-on gone after plan change

Hi, I upgraded my phone and changed my plan. Now my 5GB for $5 add-on has disappeared. I asked Koodo Assist prior to upgrading and was under the impression that all add-ons would be kept. Can my data add-on be re-instated or is it gone forever now?

unlocked iphone 7

I have an unlocked iPhone 7 . I want to know if it’s compatible with Koodo towers and if the SIM card will work in it?

2 phone lines

Is it possible to have 2 phone lines on the same phone?

new phone

If you are a existing customer and what to upgrade phone. Is there a credit check? And can I add my son to our monthly plan?

Activating New SIM card WITHOUT a working phone number

Hi, I will be returning to Canada in August after a year abroad. I’d like to order a SIM card so I can use my phone while quarantined. However, reading about the SIM card activation it says “Just make sure you have an active phone on which you are changing the SIM”. I will be cancelling my phon...

error monthly plan change

I’ve been attempting to change my plan to one with more GB of data using the free monthly change area of self serve, and every time I try to I’m met with an error telling me to try again later?

about data

I’m just wondering, once the data limit is reached will it automatically be blocked, or will it go over the limit?

i keep getting an error when i press get a new phone, help!

I need help, I keep getting an error logging in and it logs me out.

area code

ordered new plan online area code for another province (area code 250) I should be NL 709.

not accepting adress for wifi calling

Using a samsung s9 bought through koodo. When I go to setup my wifi calling and I ge to the 911 address update page it will not go beyond that. I place in the correct information and hit ok then the page just reloads, no explanation of why it hasn’t gone to the next page. I have the VoLTE access set...

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