Plans & Add-ons

I’m paying for Stream+ Basic and it’s listed as a Subscription in my Self-Serve but Amazon Prime isn’t activated or connected or whatever.  Netflix and Disney are working.  When I hit “Launch” on the Stream+ Basic Subscription listed on my account it takes me to Amazon but will not recognize that I have Prime, it asks me to subscribe to Prime for $9.99/mo.  Can I get some guidance for how to activate this?  Thank you.

I received Account update confirmation email for removing my free perk, Premium Voice mail that I never requested. I looked into my sdelf service and yes the perk was gone. I tried to add my perk again  and again and again but it just gives me error message with melted ice cream. What can I do from now?

I no longer have a phone through Koodo but have an active stream+ subscription that I want to cancel. I log into Self Serve, open Manage Subscriptions, but now cancel option is offered. What do I do?  

Hello everyone, I just cancelled Koodo as my provider, but I was not able to cancel the subscription for the streaming bundle, which is the basic plan only. I tried checking my streaming app to see if I could remove Koodo, but the note just said "contact Koodo for the payment history." My account is officially cancelled and I removed my pre-authorization, but upon checking the streaming section, my card is still there and the subscription is still active. I followed the online instructions stating there is a "cancellation" button, but there is none, only an upgrade option. Can anyone help me with how to completely unsubscribe and remove my card? Thank you.

List of 27 Countries in Long Distance calling Perk. I can get it using the online available AI tools but is there any authentic link from Koodo Mobile with this list

currently I am a monthly plan customer with Koodo, and i think prepaid plan is good for me, not sure if I am qualified for this 159$/40G prepaid plan?phone number will be kept so how to define “new activation”? a new customer to Koodo, or a new pre-paid plan user?

Please instruct how to do this online or who to contact?

My phone has Easy Roam on it, but for an upcoming trip it seemed more economical to use an Easy Roam Pass. Having added the pass, I see both Easy Roam *and* the Easy Roam pass on my account. I don’t want to wind up paying daily fees for Easy Roam as well as the price of the Easy Roam pass. Do I need to deactivate Easy Roam before departing?

my partner is a koodo customer and we want to add him to my account as a second line. he wants to keep his phone number and sim card. can we do this online with the self serve?

Does koodo support satellite texting in the Samsung phones that have the ability? Just want to confirm before i buy one. Thanks!

I go to cancel device care in self serve and when I confirm it says " unavailable".

I’m off to Europe for a vacation. I will be on European soil for 34 days (Oct 11 - Nov 13). The 30 day plan is just a few days shy of what I require but that’s okay. I am prepared to land on Oct 11 and go ‘Phone-Free’ on October 11, 12, 13 and 14 - then turn on the data feature on the phone on October 15.I see there is a 45 day window for the plan so if I add it to my Koodo bill today, I will be back in Canada before 45 days have elapsed and all should be good. Do I understand this correctly?Also, I thought I saw on the Koodo site that, within the 45 day period, you only get charged for days you use the data/roaming function. On the other hand, I've also seen the term 30-consecutive days of use.Question 2 - Could I activate the phone when I land on October 11. Then turn off the data/roaming function for 4 days then turn it back on for 20 days?Thanks for any helpBill C.  

I did activate the 3 days US pass , however I need that from Saturday Oct10-Monday Oct 12 . Should I activate that on Saturday or it is fine to activate it now

I am adding a line to my account.  $30 for 20G data.  Does that include messaging as well?

Trying to change the free perk on all four of my koodo lines to the roll-over data and each time getting error message to try again in an hour or to chat with rep and each time get no where. Is there any concrete way to have the perk changed in time for the billing cycle?

Hi, I’ve purchased the 1GB data add-on five times in total. However, I think the last purchase may have gone through twice by mistake.My internet connection wasn’t working properly, so I tried several times, and I think two 1GB add-ons were purchased at the same time.Would it be possible to cancel one of the two and refund the extra charge?Thank you!

Hello,I just landed in Japan and before I travelled I purchased an Asia14 travel pass, and my Koodo account (Selfserve) reflects/confirmed that my travel pass is purchased. however when I landed and turned on cellular roaming, I only got a text that says “you have easy roaming…” - see attached screenshot.can you please confirm I do indeed have the travel pass and it is active and I will NOT get billed more than the 70 dollars for the first 14 days of use? 

Hello, It seem that Koodo’s  Caribean destinations does not include Barbardos?  What will be the roaming solution for  Barbardos then?From this link https://www.koodomobile.com/en/help/europe-easy-roam-travel-passes?srsltid=AU7gw4XHZol_4pofpZJO5BMdJOhvWwbIisoMJGn_1totn4Y01kgpboPT The eligible Caribbean/Mexico destinations include:Antigua & Barbuda Aruba Bahamas Bermuda Bonaire British Virgin Islands Cayman Islands Curacao Dominica (Commonwealth Of) Dominican Republic French Guiana French West Indies Grenada Guadeloupe Guyana Jamaica Martinique Mexico Montserrat Saba St Kitts & Nevis St Lucia St Vincent And The Grenadines St. Barthelemy St. Eustatius St. Maarten St. Martin Trinidad And Tobago Turks & Caicos Islands

Hello, I requested to switch the free perk to 3-day Easy Roam US. I want to confirm if this has been done and is now in effective. Thank you. Below is my communication in last billing circle.Unable to change free perk to 3 Day US roaming | Koodo Community

I activated a new plan today. I still haven't received an Esim notification or QR code.

Hi Guys,I am overseas and my Easy Roam stopped working so I added it back to my services but when I try to do a call it’s still gives me the local’s operator your phone is temporary out of service. How to enable the roaming service back fully?Thanks in advance,Ahmed

Hi I placed an order last nite, added my son on as an additional line, entered the EID but the esim was sent to his phone.. (may i entered the EID wrong) I have no way to edit the order i made. 

I am currently travelling and literally bought a prepaid plan a few days ago so I can receive SMS abroad. I haven’t even ported my number over.Just now I got an email with subject: Cancelled service and your next billThe email says: We’re sorry to see you go. You recently scheduled to cancel your wireless service on September 24, 2026, for the following phone number(s)   The thing is I NEVER tried to cancel it in any way. At the bottom I see Are you sure you’re ready to cancel? If you change your mind about this, schedule a convenient time for a rep to personally contact you at koodo.com/chat The chat is useless for my situation, and I literally can’t get a callback as I am with Public Mobile (which can’t even receive SMS abroad, hence I’m trying to transfer to Koodo). Can someone please help me get in touch with a rep that isn’t a callback? I literally just need to stop this completely uncalled for scheduled cancellation.

Hello,I tried to change the free perk for number ending in ******6103 from rollover data to 3-day US roaming through self-service. However, the change doesn't seem to have gone through, as I haven't received a confirmation email or seen any updates to my account.Could you please assist me with making this change?Thank you for your help.

I want to switch my bf over to koodo but his phone doesn't have eSIM. Can I buy a random SIM card at a koodo/telus store ahead of time and then place an online order for the plan and activate the SIM with his phone number at that time?Or do I have to either order the SIM with the plan order and it gets mailed or do the order in person?