Plans & Add-ons

Hello,I have  applied back to normal plan after seasonal holding still my phone is on “SOS” which means no messages or phone calls. Even I got a email that I got new plan though.please address this issue, thank you

Serving on a Canadian Navy ship, can I use this plan on deployment to Hawaii?

my existing koodo plan supports calls to and fro US and Mexico. This means it allows me to use all the minutes, text and date included in my current plan from Canada. However, here in US, its showing connected to AT&T but still not really connected. My calls or my data are just not working. Not sure what settings should change that on my iPhone. Please help.

On the current promo for koodo internet 100 for $40 for 24 months,   are there cancellation fees for early cancellation?    How much is cancellation fees?  Is 24 month the on contract or not?

In Europe for two months, yesterday was my 30 day expiry and I want to add a second 30 day pass, how do I do this? Sell serve shows I have a current 30 day pass but 30 days was up yesterday? I have no option to re-add another pass in self serve?

Added a travel pass for 7 days, trying to renew it the last 2 days but it says it is on account already. Not able renew online.  Anyone able to assist.  I see charges for daily rates occuring already

I have been trying to help my mom port her PM prepaid plan to a Koodo postpaid plan. I followed through the online checkout process, only to have the last step (to confirm the order) not working—clicking the button produced a brief “circular in-progress symbol” screen that did not lead to any page actions. I suspected the privacy setting of my browser to be the culprit, so switched to another browser.However, when I tried to restart/resume the process in the new browser, all I got was a screen stating:We couldn't complete your checkoutSomething went wrong while processing your order. Try again in a moment, or contact us for help.with only two buttons “Go Back to Overview” and “Find a Store”.Waiting for over a day does not help.The problem is: I am helping my mom with this as she has mobility and hearing+language difficulties and cannot call customer service herself. I currently live in Germany for wo

I have a 3 day easy roam perk on my account,  however, currently I'm in France and it is not working... any help would be appreciated. I've tried everything,  even manually attempting to connect to local carriers but it doesn't connect 

Switched from public mobile to koodo yesterday for attached offer but checkout didn't complete and agent applied wrong plan to my account . Please fix to attached 29$ plan. Getting run around probably already around 4 to 5 hours of 'support' in 

When activating an easy roam travel pass will iMessage work or will you only be able to send text 

Hi I’m new customer and trying to change my perk but keep giving me an error to connect with a rep.I need to change my perk

Same with me, my mom and my dad. They are blocking us from changing our plan. This is extremely scummy and I will be looking for alternatives.

I am trying to change my free perk from the speed boost to premium Voice mail but I keep getting an error.

On April 8, 2026 I added “3-day Easy Roam International”, but I do not see it listed in my current list of perks.I will soon be going to Europe, so I thought I’d check the status of everything.  In my free add-on perks, I have “Easy Roam International”, “International Data Roaming” and “International Voice Roaming”.   No mention of any 3-day Easy Roam.I want to confirm what I do have and what I’m entitled to when abroad.  I don’t want to be dinged with fees when travelling.  It was my understanding that 3-day easy roam meant I could use my phone for three 24hour days as part of my package, but I wanted to confirm.  Now I’m not clear if I even have this 3 day package.

Is the $25 plan still on?

Hey there,I got an email from koodo stating the following.“Starting June 15, 2026, the subscriber on your account with this phone number that is using a 3G device will be charged an additional $5/month for 3G network usage due to rising costs to maintain this network, which is being planned for shutdown. This charge is avoidable by switching to and remaining on a compatible 4G LTE or 5G device for your mobility services. Once the device switch has been successfully made, you will no longer see this amount on your bill.As part of the small percentage of Koodo customers impacted by this change, to help make this switch easier, we have device financing options from $0/mo and $0 upfront plus taxes when activating select rate plans with a 2-year Happy Tab. Call 1-866-975-3052 or visit your local Koodo store to ask about compatible 4G LTE and 5G device options.”Now, i am Not u

How do I get these fraudulent charges removed?

So I have two numbers on one account.  One for me and one for my son.He’s run out of data and need a one time addition for this month.  He’s data is currently blocked.  He can’t get the add on because he’s not the account holder. When I log into the portal I see that his data is blocked and it asks me if I want to add data.  I select the amount and hit add.  Then the loading wheel turns and nothing happens.How to solve this?I’ve tried to use the self sever and “expert chat” features and honestly they make me want to quit Koodoo. It’s infuriating.  

Good afternoon,   Would you kindly check on my account re: activation of my European 30 day travel roaming plan for $60?  I activated the plan from the web site koodomobile app on my phone before leaving to Europe on April 29. I received confirmation showing the doughnut with pink icing and sprinkles, so I assumed everything was done.  I came back from Europe on May 14 and see I was charged $18/ day.  Koodo, please correct this as I paid the Europe 30 day roaming plan.    Thanks.

Hoping to get support/answer from Koodo on here. Hello, I am a newcomer in Canada and just recently (April 30) opened a BYOD line with Koodo. They will be charging me a 40$ activation fee on my upcoming (first) bill. However, I received an offer today from Rogers that if I transfer my line to them, they will be waiving the activation fee- essentially 0$. I have been trying to call the Koodo customer service line to request termination but to no avail. Nobody answers.  Any Idea how I can initiate plan termination/transfer over to Rogers?  Thank you. Hope to hear insights.

I received koodo internet in the mail today after it came late because they didn’t include my unit number and I don’t have a coax cable to set up my home wifi as it’s a brand new apartment building. Ive been trying to get into contact with someone from koodo to help me set up my wifi as i’ve already been here a week without it and i’ve gotten barely any help. Someone from koodo said I have to wait another day to receive a callback to confirm a technician to come in but i’m disappointed with this service, after waiting this long to set up my wifi and for them to not send me correct equipment compatible with my new apartment is frustrating. Now to wait another day and have someone come in and set it up for me is not what I call easy set up. 

Hello all,I just bought a Europe 14 day Easy Roam pass. On the Koodo site, it says “Your pass activates when you land (just turn Roaming on).” I am not leaving for a few days, so this sounded great that I can buy in advance and activate it when I get there.But, the text message I received from Koodo after clicking the accept changes button says “ Nice. You have purchased more data to be used until the end of your billing cycle, which ends at 11:59pm on 2026-05-01.” This isn’t what I accepted (and I won’t have even left for the trip yet).The email I received from Koodo says “Added* Europe Easy Roam 14 Day Pass Price per month: $0.00 Service effective on: April 28, 2026”The cost for the easy roam was actually $50, not $0. More importantly, I’m in the Eastern time zone, so I bought it on April 29th. If it is truly effective on the 28th, I’ll run out of days before the trip ends. But I bought it thinking it only began once I landed.I’m not sure which c

Now I'm not able to buy more data. Ai said there's a glitch with texts or something. I use my phone for work. This is extremely inconvenient. I just want to buy more data or change my plan. I will likely change my provider after this experience. Apparently it takes a week to talk to a human. 

I bought an outside phone and connected it to Koodo, transferring my Sim over. Koodo changed my phone plan without providing me any notice. Now I cannot even change my phone plan again as Koodo limits one phone plan change per month.I tried using Koodo assist to get help and connect with an agent. On both my phone and on a computer the chat crashed as soon as it tried connecting me with an agent. I tried calling on the phone line, and it redirected me to Koodo assist and hung up.I’m deeply frustrated both with the unconsented change, the bad service, and the inability to talk to an appropriate individual to resolve the situation, especially after having been a client with Koodo for over a decade.If I can’t get assistance here, I will explore options taking my complaint to the CCTS as I can see no contractual basis for Koodo having changed my plan without consent or notice.

I signed up for a plan through a kiosk in Mayfair mall. It was a $50 80-gb plan and included a pick-your perk Long Distance plan with a 25% discount for 24 months and then $10 for signing up for automatic payments. Which made the plan $27.50. I tried repeatedly to activate the pick your perk plan but it wouldn’t remain “picked” and when I asked support what to do she said to keep trying and I wouldn’t be charged for long distance in the meantime. I tried at least 2 times to make the long-distance perk stick. Now I am being billed $124 for long distance!!!! And the plan doesn’t even recognize the $10 discount for the automatic payments. This is a completely different plan than the one I signed up for ! Totally unfair and dishonest. Can anyone help me with the next steps for disputing this bill. What are my rights in arbitration or court or whatever. I would NEVER have signed up for a plan that didn’t include long distance to the USA since I call there all the time. This is just so da