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Plans & Add-ons

Community
Managing your Services
Plans & Add-ons

Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,251 Topics
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Is this a real email? We regret to inform you that we couldn't process your order,

I applied online to transfer my phone to Koodo. I was told the credit check was approved and I’d get the SIM card within a few business days. A few days later, I received this email and I don’t know if it’s legit. It seems odd and I haven’t clicked on any of the links just in case. Has this happened...

Text message offer not applied

Hello,Ended up getting a message mentioning it received an extra 5GB add-on onto my account automatically but when checking my self serve, it does not seem to have been applied. Is there a longer delay before it applies?

How to add internet to my Koodo phone

I have a phone with Koodo, just for the phone calling, but there is no internet on my account.I was told at Telus store I had to arrange through the Koodo online self serve, but I cannot find out how.I can use the phone just fine anywhere, but I want to be able look up info on the internet if I am a...

Sale Plan Order Cancelled

I placed two orders during the cyber monday sale for the 20GB/$55 for both my wife and I. Now I get an email just stating that both orders were cancelled due to validation needed. Trying to get into contact with anyone is turning into a massive hassle. I was attempting to leave Bell and join Koodo f...

US charges

Whe traveling in the U,S if I use easy roam its $9 a day, does that cover long distance and roaming and is easy roam the cheapest way to use my phone the U.S .

I have no clue about roaming! please explain

No clue. Not a one. I am travelling to the US for 8 days. Please explain roaming to me and what I need to do to be able to send texts and make the occasional call to a US number. If I am only sending texts do I need a roaming plan? Enlighten me oh wise ones.

New customer

Hello, I would like to connect a plan for 35$ per month. When filling the form I need to enter the social insurance number. I am not a canadian citizen and I do not have it. What I have to do? Could I connect this plan online?

confused on data amount

I changed my plan to 30GB of data (I have no home internet) and I just got a notification that I’ve used 50% of my data - 3000MB of my 6000MB (I’m rounding but these are the closest numbers to the actual amount listed).im not very tech savvy, but I thought I had 30GB of data? can anyone explain thi...

Add a Line and Phone Upgrade

I purchased 2 iPhone 12 on Black Friday. One was to be a phone and plan upgrade to my existing account. The other was to be an add a line. I’m not 100% sure that I completed the order correctly and just want to make sure that I have one upgrade (plan and phone to current account) and one add a li...

5gs from koodo

Koodo sent me a text stating that it will give me 5g of free data for being a loyal customer is this a scam?

Phone Upgrade and Data add-ons

I’m looking at upgrading my phone while keeping my current plan. But my plan currently has 15GB in add-on data. Will I lose those when I upgrade?

International callin

Hi I got my Sim today, it says international calling not activated, could you please help. I have $5 add on for 1000 minutes.THanksMoncy Mathew

roaming fee

I signed up for easy roam while overseas. I am seeing a 10mb data charge resulting in a 100 dollar bill as well as easy roam on my account. Can this charge be reversed as I have easy roam on my account.

How to enable VoLTE on Samsung Galaxy S20 FE 5g?

I can’t seem to get outgoing call display to work on my new Samsung Galaxy S20 FE 5g. I had it enabled on my A8 (2018) and it says on the Koodo website that it work with this new phone. Can someone tell me how to activate.

Getting a new number

My mother is coming from England and wants to use her old phone but needs a new number. I'm adding her phone to my plan and getting a SIM card. How do I get a number for her? Thanks

Does "unlimited international messaging" including texting to the US?

Hi,Does “Unlimited international messaging” included texting with someone who is in the US while I am Canada? Smartcell rep who is switching my account over from TELUS to Koodoo insists that it does not yet I cannot find anything to that effect (anything about the US being specifically excluded) any...

Unlimited Call Forwarding add-on for $3 is not there?

Help section mentions an unlimited call forwarding add-on for $3,but it’s not visible in the self-serve add on screen?How do I add this feature?

Cannot receive call on pay-per-use roaming, sms works

I am travelling in China and but i found my Koodo number not able to receive phone calls from Canada/US. When people call me, my phone won’t ring and it goes to voicemail after certain amount of waiting.My SMS is working fine.

Plan Upgrade Online

I recently switched my Koodo plan online - on saturday, Nov 27. My previous monthly plan had 4 GB of data and I switched to a new plan that has 12 GB of data. I received confirmation that my monthly plan was switched but my data (in my phone settings) continues to show that I only have 4 GB - even t...

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