Plans & Add-ons
All discussions about Koodo plans and add-ons.
- 521 Topics
- 1,965 Replies
Hi,I am travelling to the US with my family and would like to be able to text as needed. But the 11/day seems crazy where it might only be a couple of texts over the course of the vacation.I see there’s a 10/100 texts for pay per use option - how do I ensure I use that instead so I’m not charged 11/day to send one text?Is there another option that would make more sense? TIA
I put my number on seasonal hold on the 26th of June, as I left Canada for the next 6 months or more. But now I've tried to log in to an online account and it wants to send a security code to my Canadian number, but obviously I can't recieve it, and I cant reactivate my account as I'm only allowed to change my plan once per billing cycle, and I can't speak to anyone at Koodo. Can anyone help? Any help would be much appreciated!
Previous Plan:100 MB dataAdd-on: 250 MB for $2/monthChanged Plan to:2 GB dataAfter I verified the plan changed in my account I checked my usage: 0 / 2GBI then noticed the 250 MB add-on was still on my account. Since I don’t need that add-on anymore and no longer want to be charged for it, I removed it. After I verified the add-on was removed I go to usage and it shows: 0 / 1.7GBIt looks like removing the add-on after changing my plan incorrectly removed data from the base plan of 2GB. Obviously, I would like my data to be set back to 2GB as per my plan and not be charged the $2 for the 250 MB.Thanks...
Hello everyone!I currently have the grandfather $45 plan that includes 1000 minutes long distance to China, Hong Kong, and Taiwan.Does the current $5 add-on of 1000 minutes long distance include Taiwan?For long distance, I only make calls to Hong Kong and Taiwan.Thanks!- TF
I cannot setup call forwarding through self-service. I was able to set it up (only through Safari) for my wife, but for myself, no matter which browser I use (Firefox, Microsoft Edge, Opera, Brave or Chrome), once I select the call forward feature, the page changes to black and I cannot confirm the feature. Need help
This morning I received a message from Koodo: You are currently using a 3G phone that connects to 3G networks. This means you’ll no longer be able to use data, text or make phone calls- including 911 when roming in the U.S.But I am pretty sure that my mobile supports 4G LTE, it is just not supporting VoLTE (because I can’t see such option in the data network setting, and my mobile model is also not in the VoLTE list).And what is mentioned in koodo webiste: https://www.koodomobile.com/en/help/3gshutdownUSis confusing, from the information provided there I am not sure if I can roam in US with 4G LTE but without VoLTE. Does any body know the answer? Thanks
I was looking to upgrade plans and one is 20GBs at 4G LTE speed and another is 20GBs at 4G speed, I asked a rep over the phone and she didn’t sound like she knew, just said that they’re “pretty much the same”, obviously if they’re giving you the option between 1 or the other then there is a difference, is one better than the other?
International: As a tele-worker working abroad Canada-USA from various countries: what would be the best (cheapest) deal with koodo for incoming (only) SMS around the world ?
I am about to leave the Canada to travel to central and south america during 4-6 months. After, I want to go to Asia (vietnam, thailand, singapour,..) for about 4-6 months.I would like to find the best deal to be able to receive incoming SMS from around the world for authentification. Thank you !
Hi,I am on a Koodo Plan for Canada, but I will visit Turkey soon. I was wondering whether it is possible for me to receive SMS messages from Canada when I am there.I am not planning to use my Koodo Sim Card actively when I am there. So, I do not want to pay daily for some extra international service for weeks, but I will definitely need to receive messages for connecting to some of my online accounts for dual authentication. Would you be so kind as to inform me about this? Thank you very much. Best,
Hi there. I am currently on the Canada-wide 4G LTE speed plan. And currently travelling in Ireland. All my banking apps require text message verification but I am not receiving any of these. My Cellular data and Wi-Fi calling are currently switched on, but I don’t have an Easy Roam add on. Is this add-on the only option available to receive these verification text messages? Or is there a setting that I’ve missed? Thanks.
I went over my data limit and my data was paused.I decided to purchase 100 MB for $13 in order to be able to use it right away.A few minutes later I received a text saying “Nice you have purchased more data to be used until the end of your cycle...your data is no longer paused!” A few mins later I received a text saying you have used 100% of your 100MB of data and spent a total of $13...And then my data was paused again.So technically I was charged for data I didn't even get a chance to use. I tried getting a digital rep to call me back but it was IMPOSSIBLE.Does anyone know how to dispute a charge on your bill?Does anyone know how to actually reach a customer service agent by phone??
I have a bring your own phone plan and I’d like to change it to a lower cost option, but it apparently doesn’t count as an eligible option. I understand that it might not be eligible for some reason, but I can’t find any information on how to change to a non-eligible plan. Do I have to re-register my phone number or something?
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