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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 3,117 Topics
  • 12,419 Replies

3117 Topics

K
Kaytee

How to turn off voicemail option
Solved

Someone left a voicemail message with nothing on it (I could hear the person walk) that was so long, it ate all of my minutes left (I had a 100 and had used about 10 to 20 of them). Can I turn off the voicemail since no one ever leave me messages anyway (except for that person who doesn't know how...

705 7
6 hours ago
L
LINDAB

Roaming out of country or add extra data for amonth
Solved

Should i add easy roam to a trip to cuba or add extra data to connect online instead? Does koodo allow you to increase your data for a month only?

188 4
H
7 hours ago
V
Victoriah95

COVID-19 Data Roaming
Question

I am travelling to the UK tomorrow to be with family during this tough time. I was just wondering if my data roaming fees will be waved, or if this is only for the USA?

39 2
V
8 hours ago
N
nkini New User

Error in changing plan online... please help

Tried using self serve to change from current plan ($50 - 4gb) to promotional plan ($50 - 5 gb). But after clicking on accept plan change, the profile shows its switched to $50 - 2gb plan. Doesn’t make sense on why this error occured… Not able to change plan anymore… Please help!!

114 15
Y
9 hours ago
R
RICK110

plan change
Question

I want to change my plan to the 50 with 5 gb I live in Ontario will it let me have it at this rice  

35 2
R
10 hours ago
C
Caravage New User

Moved out of Alberta to Quebec, changed phone number but still can't access Quebec plan ?
Question

I moved out of Alberta to Quebec two months ago.  I changed my phone number to get a local one, I changed my adress on my profile to my Quebec address.  When I want to change my base plan, I can’t find the same plans that I see on Koodo’s website for Quebec (can’t find the $35 2Go one for example),...

101 13
20 hours ago
F
fabbafaf New User

dispute charges despite add on active
Question

Hi Koodo community, I had replied to a roaming text to activate the data add on while being abroad. i got confirmation back by SMS. right after that confirmation  I enabled roaming on my device. Regardless, I got charges that should not have appeared (data usage, even though it was supposed to use m...

63 14
21 hours ago
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Bfrangos New User

add on

I have been charged for over use of my daytime minutes. Currently trying to add, add on minutes so that it doesn’t happen again. I am unable to do this online. The site keeps having me choose a new phone. During this difficult time (covid 19) I have to use my phone during the day. I do not want to b...

42 10
B
1 day ago
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Hayden HR New User

Add-ons and Plan Changes
Solved

So I’m currently on a $50 a month 500 minute, unlimited messaging, 4GB plan with a 10GB data add on and I am looking to switch plans. Koodo virtual assistant has said that all add-ons will carry over unless there is a conflict with a new plan. I’m wondering what they classify as a “conflict”, becaus...

80 6
D
1 day ago
LJM

Increases data packages
Question

Could Koodo please offer some larger data packages during the Covid crisis?  I will need more data as I am now working online from home.  Rogers is currently offering 50 gigs of data for $125.  Is there any chance Koodo could offer something similar?   LJM

23 2
D
1 day ago
A
AL-001

DATA upgrade during COVID 19 crisis ?
Question

Suggestion :  Why don’t you upgrade your plans with a few for free additional data during the COVID crisis ? That effort would be really appreciated at this time we all need extra data to work from home… especially when extra data cost are so expensive !

41 3
D
1 day ago
W
Walt747

Bonus LD
Question

The salesman said UK was included in the bonus 1000 Int’l LD. It is not

53 6
J
1 day ago
L
LouMN New User

Add-ons
Question

Can you only add the $20 anytime minutes to a new plan? I’m trying to do it for an existing plan and gettign nowhere! The bot is useless. And there are no humans to talk to.  I am almost at my monthly limit of minutes 2 weeks in because of working from home.  Below is what I see. They aren’t really...

65 7
1 day ago
G
GeoidRules New User

Unable to Change Plan in Self-serve on 1 of 4 lines on Account
Question

I tried to change plans for all 4 lines on my account to a promo plan.  The 1st line change appeared to change OK, but after the fact it was apparent that the process did not complete the same way as the other 3 lines (which these 3 lines seem to have changed properly).  Sure enough, the 1st line di...

95 11
G
2 days ago
K
keaigui

Please provide a TEMPORARILY Data support only for the COVID-19 pandemic period!
Question

Hello, I hope everyone is safe and sound. Please provide some unlimited data plan to whoever needs more wifi support in this difficult time. I’m a college student, and I have a minimal wifi access home, and apparently, it can not be changed in time because I do not own this place but only share a ro...

75 4
D
2 days ago
I
iantodd64

Upgraded my Rate Plan and Lost My Add-ons
Question

Had an account with 4gb, plus 2gb add-on for a bunch of issues koodo put me through last year. Today swapped it to a 5gb plan, same price, and was told by the stupid chat bot that my add-ons would remain. They did not. You stole back your gb koodo. I’d like those back now.

36 2
D
2 days ago
C
Coroo

COVID-19 need more minutes to work from home
Question

Hello, as I have recently started working from home because of the COVID-19 pandemic, I have the need for more minutes on my plan. I do not want to add the $10 unlimited incoming minutes add on as most of my calls are outgoing. I also do not want to update my plan because I am happy with my plan its...

166 11
D
2 days ago
G
GS Jim New User

Can't change plan
Question

I logged in to my self serve to change my plan and it keeps saying “You can’t change your plan or add-on’s within 14 days of activating or upgrading your phone. Please try again after the 14 day period is over to make this change.” It has been 22 days now. I asked the Chat thing to talk to a person...

43 7
G
3 days ago
D
d4v3 New User

Is there a plan for some form of limited customer support? My plan got messed up
Question

Hi, I realize we’re all in a pickle at the moment and that’s fine. Safety and health of people is most important. I am curious though with the limited support Koodo says is available, is there any plan to have an avenue or queue to contact them? Like email for instance? I switched my plan and it for...

57 5
D
3 days ago
Benji1620

smartwatch
Question

Couldn't one get a secondary sim card and use the existing data from your phone's plan to run the smart watch independently? Why wouldn't this work?

25 2
3 days ago
M
mixxingh

calling Toll free business number issues
Question

Hello Anyone else getting message when trying to call toll free business numbers    'We are sorry this number is no longer in service,' It takes 2-3 times redialing the toll free number before it connects 

50 4
D
3 days ago
Concernedlady

data
Question

I'm just wondering why aren't we following suit with other phone companies doing the unlimited data during the covid-19 epidemic?

118 4
D
3 days ago
M
Monkman

can’t change plan online
Question

Koodo currently has 5gb for $50 plan. I was able to change my plan online. But my wife’s plan, which is under the same account, will not change. Keep getting a error. To refresh page or try again later. Tried the last couple of days.  Can’t call due to covid-19.    system is broken. Help.

48 2
3 days ago
B
bonvivant

unable to change plan even though more than 2 weeks have passed
Question

self serve will not let me change plan even though it's 27 days since I last changed plan. No way to talk to a rep.

37 1
4 days ago
J
Jack Wang New User

change phone without changing existing plan
Question

Hi, my tab medium payment will be done in another month.    Can I change to a new tab medium phone and  the still keep current monthly plan? Thanks,  Jack 

55 4
J
4 days ago

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