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All discussions about Koodo plans and add-ons.

  • 1,091 Topics
  • 3,899 Replies
1089 Topics
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Athoms66Beginner
asked in Plans & Add-ons
US phone number

if I text someone who has a US phone number, but is also in Canada, will I get charged

201
Allan M
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CraigOBeginner
asked in Plans & Add-ons
Self Serve Option: Change Plan vs. Offer (New SIM)

Upon logging into my Koodo account I’m presented with a couple of offers - one of the offers is changing my existing plan. The offer is similar to what I have now with the exception of more GBs - just to note it includes Text & Picture Messaging just like my current plan. If I proceed to progress through the screens to accept the offer it then prompts me to purchase a new SIM card for $10. I don’t understand why I’d need a new SIM card for the same phone number. I looked at the “Change My Plan” option and found something similar to the offer except it indicates “Text Messaging Only” and one pf the Perks is Unlimited Int’l SMS that in it’s own description indicates SMS and MMS. It looks like I can keep my existing SIM though. The SIM card requirements are confusing and the “Picture Messaging” portion too. One saves $70 doing it online but almost need to contact a representative to figure this out which shouldn’t be necessary. Anybody shed any light on this. I own my phone and am on mont

293
Allan M
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KOsConnector
asked in Plans & Add-ons
Self Serve won't let me choose perk

Hello, I have tried many times over several months but it won’t allow me to choose a perk.

418
Flo Koodo
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aditisnBeginner
asked in Plans & Add-ons
Activating roaming in India

Hi, I'm currently outside Canada on a prepaid plan. I need help activating roaming in India.

586
Allan M
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K_177Beginner
asked in Plans & Add-ons
Perks

According to my plan there are three perks but I cannot add it so can you please add rollover data perk to my account

81
Flo Koodo
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Julia JamirBeginner
posted in Plans & Add-ons
unable to select perk

unable to select perk getting error message “ It looks like you can’t choose a Perk right now. Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat. Exit Transaction ID here: U1744169639205I1639” - long distance perk

142
Flo Koodo
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rarBeginner
asked in Plans & Add-ons
Removing add-ons

Tried removing add-ons, and I was directed to the digital assistant. I scheduled a phone call and was directed to the digital assistant again… Help!!

101
Dinh
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golden_eye_77Beginner
asked in Plans & Add-ons
Cannot manage internet and subscriptions - subscription list not available . . .

I want to cancel my Amazon Prime membership, but when navigating to the ‘Self Serve > Internet and Subscriptions’ page, it says my subscription list is not available, which prevents me from canceling or adding any additional services. Is this a known issue? *** UPDATE *** . . . I was able to instead navigate to ‘Self Serve > Mobile Services’ instead, and from there clicked on ‘Manage Add-Ons’ from the ‘My Add-Ons’ panel in case that helps someone else out with the same question I had.

121
Dinh
A
athernasirOrganizer
asked in Plans & Add-ons
Closing the main line and leaving 1 open

I have 2 lines under my KOODO account. My line was the first main line (opened at a customer retention offer) and then I added my mom for a second line. If I was to close my main line, does my moms line stay active at the low discounted rate?

383
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LololuluBeginner
asked in Plans & Add-ons
Paying extra charges

My plan includes the Add-ons $0 Unlimited Ling Distance pack. However Koodo keeps charging me $3 for 1000min International LD Add-on for more than 5 months which I didn’t use that LD International call at all! Please check and correct it. Thanks!

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WCKelBeginner
asked in Plans & Add-ons
unlimited texting changed?

Why has Koodo removed picture texting from their unlimited texting on bills?

372
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towerguyBeginner
asked in Plans & Add-ons
Bell if offering $39 a month for 100gb. Will Koodo match?

Bell is offering $39 a month for 100gb. Will koodo match?

514
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rajjeshBeginner
asked in Plans & Add-ons
Replacement mobile - phone protection effect

Hi , i lost my phone about a month ago and luckily i had phone protection plan with koodo.Back then i started using my old phone untill koodo send me a new phone.I had to travel for business back then and returned yesterday. Koodo sent me a new phone and its been sitting in my mail box all these days.Would my phone protection plan still be valid if i start using it now ? Would it effect any of my future claims , saying the phone was not used for a long time ?

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Butterbean5Beginner
asked in Plans & Add-ons
unlimited talk and text to canada abd the states

I need a plan with unlimited talk and text in Canada and USA.

374
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Vanessa 123Beginner
asked in Plans & Add-ons
data block issue

When i am not connected to wifi I get a notification that I may be out of data. I have 70GB and when I go to my ad ons there is no data block?? Not sure why i cannot use my data

131
Flo Koodo
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BooskarBeginner
asked in Plans & Add-ons
Easy Roam - can i use any kind of plan on a cruise ship

Is there any type of internet plan / easy roam plan that can be used on a cruise ship, or am i restricted to using the service provided by the cruiseline only?

241
Georgia Koodo
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danhofBeginner
asked in Plans & Add-ons
Remove my number/account from my wife's account

Awkward question: Wife and I were both on the same phone plan, same bill, now were serparated. How do I remove my number from her account but keep my number, and basically resign up with kodoo?

303
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SandeepklkBeginner
asked in Plans & Add-ons
US+Canada Plan - How many days can we stay outside Canada

Hello, I have unlimited US+Canada plan(Talk+Text+Data). I have been transfered to my USA location office. Can I continue using this plan for unlimited time as long as I pay my bill and connect to a partner network here in the USA? Is there a time limit as to how any days can I be outside of Koodo network?

312
Flo Koodo
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CathyBrBeginner
asked in Plans & Add-ons
stream+ appletv

I had an Apple ID and created an Apple TV account after signing up for streaming+ AppleTV but it is only showing a 7 day trial after which it says charge will be full price - not the reduced price through koodoo bundle

203
Flo Koodo
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Mr_NBOrganizer
asked in Plans & Add-ons
Free Perk does not show when I switch to a new mobile plan

Hi. When I try to switch to a plan with a free perk, and auto pay, I do not see the perk (even though I selected a free perk) on the last step and, see a confusing message regarding auto-pay which says the following “Set up auto-pay to get a $5/mo discount on your next bill with this plan. Credit and debit cards not eligible.”NOTE: I am already setup for preauthorized payments through my credit card (is that different?) Below is the complete message on that page. Would you please review and assist? Thanks. Message on last plan change screen: Review your changesPrevious plan:Canada-wide $49 60GB - 5G SpeedNew plan:CAN-US $55 80GB - 4G speed$55.00 Set up auto-pay to get a $5/mo discount on your next bill with this plan. Credit and debit cards not eligible.If you've already set up auto-pay, your discount will appear on your next bill.Perks:No Perks selected.Total plan monthly fee:$55.00Before taxes (including government 911 taxes), fees, discount, and existing add-onsConfirm changesBack

8711
Flo Koodo
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ChadsturBeginner
asked in Plans & Add-ons
Your current plan menu page online

I’m Just wondering how is it on are phone Mobile services page under are plans it dose not state that the phone plane also has free international texting ? i am thinking that should be added as you have to google it to find it .

261
Allan M
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amunnrowBeginner
asked in Plans & Add-ons
Unable to Select a Perk

I recently changed my plan, and when I selected my perk and I went to the next page to finalize my plan it said “no perk selected”. I tried multiple times and it wouldn’t keep my selected perk. I decided to change my plan anyways and thought I could possibly go back after to select it, but the same thing happens.

8614
Flo Koodo
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EddjoBeginner
asked in Plans & Add-ons
Travel to the US for 14 days

I am travelling to the US for 14 days. How can I get Easy Roam for 14 days. I know there is a special package for $40 (regular price is $55) for 7 days if I text US7PASS to 7626 but is there a 14-day one?

493
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Rachel4567Beginner
asked in Plans & Add-ons
Koodo Self-Serve Error with Choosing Perk

Hi, I have been trying to change my Koodo Perk to Rollover data for the past two months, but every time I try, it tells me to try again in an hour. When I come back to try and switch it, the error message doesn't go away. Can you please help me switch my perk?

384
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SteveOC1Beginner
asked in Plans & Add-ons
canceling device care

I’ve been trying to cancel Device Care from my bill, but I can’t find it on my “manage add-ons” I’m positive I got it through ordering my new phone last year. It shows up on my Koodo bill, but I can’t find it on my self serve. Can anyone help me with this?

311
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