Plans & Add-ons

Hi, there. I have trying to select rollover data perk for 2 days without success. Could you help me?

I have a Samsung A55 5G model and I went on to change from 4G to 5G plan 2 days ago. But Since its showing LTE,  I called customer service and tried all the options. Since non of them were working, changed my sim to an e-sim but it didn't work either.They also checked the area for 5G and confirmed that 5G is very strong where I live.Today I thought of giving another try and called customer service and I received a strange answer from them. They said Koodo still provide 4G and haven't started providing 5G even though it's advertised and sold. I really don't believe that.I think other users can see 5G instead of LTE at the top of the screen along with the increased speed as well.Can anyone help me to solve this issue

Koodo has two $40 BYOD mobility plans. They first has 60GB data and Canada-US-Mexico roaming. The second has 50GB data and unlimited Canada-wide minutes. Both have unlimited international SMS. Does this imply that the first plan does not include unlimited Canada-wide minutes? In this case you would be paying extra for long distance calls in Canada, but you could add the free perk "Unlimited Long Distance Pack" right? I'm just confused as to why they bother offering the second plan and why I should choose that over the first plan. I don't have any current plans to travel to the US or Mexico but free roaming seems like a nice bonus. Any advice on which plan to get?

Hello, I reached by data limit and received a text to say I have options to unpause, but it only says $5 but did not provide the amount. I replied YES, which according to Koodo’s website, is to initiate the plan’s pay per use rate.Can I switch to the 1GB for $29 instead? Can I do this somewhere on self-serve?And as an alternative option, can I switch to unlimited data perk for the rest of my plan? Will unlimited data override the plan’s pay per use charge? Thanks 

I have trying to select my free perk for 4 days without success. I need assistance 

Hi, I am trying to add “5G speed boost” for the perks for my new Koodo account, the same error message that asked me to try again after 1 hours keep showing up…. Please send some help. Also, sign up at Jan 1st, the promotion didn’t show up on the confirmation email I got. Could someone confirm with me that I will get the promotion…. It seems to a really bumpy ride for me to switch to Koodo. Everything is so uncertain…. 

I’m going to Mexico for two weeks and will be working whilst I am there. The CAR7PASS is only for seven days, can I get two back-to-back passes in advance?  When I was looking over some previous questions, it doesn’t seem to be  able to work that way??

Right now I have an 75GB plan for $50. I have a 50GB and a 25GB add on for free right now as well.  I want to change to the new promo plan, but am unsure if I will lose access to my addons. I own my phone and will not be getting a new one anytime soon.   Thanks.  Also, does this mean I can the US and Mexico while I am home in Canada. Like Long distance calls?

I am stuck at the “Contact Details” portion of checkout for adding Stream+. I have tried on my phone, ipad and laptop to no avail. The “Continue” button doesn’t seem to be doing anything and I can’t move on to the payment details portion of the checkout process. 

 Hello,I have recently taken a new KOHO SIM. I was informed that the plan cost is $29 for the first month, and from the second month it will be $24.I kindly request you to provide the complete details of this plan in writing.Please specifically clarify the following benefits:How much data (GB) is included in this plan? For calling to India: How many total minutes are included? Are international text messages included in this plan or not? If there are any additional fees, taxes, or conditions, please explain them clearly.Please provide all the above information clearly and in detail, so there is no confusion regarding the plan.Thank you.Best regards,Gurlalpreet Singh 

I have been a Koodo customer for about 17 years now (since their first 3 months in business in 2008). And I am disappointed to see that Koodo is offering a $40cad plan including US CA MX roaming with 60gb of 5G data but only to new customers as a big screw-you to existing customers.Anyone have any other phone providers they recommend for CA US MX roaming with a service provider that would like to have me as a new customer since Koodo is making it clear they would not like to keep me as a customer?Already spent about an hour on the line with a Wendy who was not helpful and told me that Koodo only cares to provide their best deals to new customers and advised me that I am not eligible for this plan or any of the boxing day sale plans which I find so disrespectful after so many years as Koodo customer. Koodo started off on their campaign of: “No contracts, no hidden fees, and the same great deals for everyone.”Today they got rid of their tabs that wo

I just want to select “Rollover Data” but I can’t change it to anything.

My husband and I can't select 'unlimited long distance call' as perks. Tried many times on different days. Anyone knows what is wrong?

My husband purchased a new phone from Koodo (his was stolen) and they changed his plan. Told him that he HAD to change it. That the existing plan was not available anymore. First of all, it is my account, his phone was an add on line. His plan was:*Canada-US roaming with data, talk and texts*100 GB of Shock-Free data at 5G speed*Unlimited Canada-wide messaging (text & picture) plus one perk for $60.00 per month.  The plan has been changed to:*Unlimited Canada-wide minutes*50 GB of Shock-Free data at 5G speed*Unlimited International SMS for $70.00 per month.He was also told that the automatic payment must be taken from our bank account not paid by credit card. What can be done? This should not have happened. 

I don't suspect I'll get anything in terms of compensation for my last month, but I wanted to say... The fact that the 3 months free of prime is then automatically added as an add on to your service is so sleazy. Nearly all streaming services with free months offers give you a warning before they renew, but the fact that koodo ADDS A SERVICE to your plan without consent is gross.I was able to cancel for next month, but the suprise higher bill this month after a a tough time financially this past month was not fun. 

I was on a call and we completed the primary reason, but we're asking several other questions. I went to tap the mute button and accidentally hung up. We were connected to the rep Alfredo at 730 pm MDT . Now the callback system seems to be broken as it pops up a broken site icon. Is there an expected uptime, or best to make a call back schedule tomorrow to complete the additional questions?

Hello! I changed my plan to Canada /US and it's my first bill and it's higher then I expected. Is it because Its my first bill ? 

#PortHelp — I cannot reply YES to the port confirmation SMS because my line is paused and cannot send SMS.I do NOT want to reactivate my plan / be charged for a new month.Please manually approve the port-out request on your side so the transfer can proceed.

Hello there, I would like to know why my account is cancelled!?

I want to get the 7 day travel pass for when I am in the Caribbean.  I already texted CAR7PASS to 7626 from my iPhone. I received a text that Pass has been had to my account. But since I had 2 numbers in my account for me and my daughter and we need both travel pass, do I have to text CAR7PASS to 7626 from both iPhone?Also, where I can find the confirmation  of the travel pass in my account? I didn’t find the notice / confirmation.  And finally, concerning my actual plan, can I share data between my both account?  So if my daughter over used her 50Go,  Does she will use my Go before to be over charge?

Hello, The plan that I got activated on was implemented incorrectly. They gave me 4G instead of the one that I agreed to below60GB at 5G speedsCanada/US/MEX$35/month- $10 pre-authorized payment- $5 for 12 months- $80 activation fee= $20/month for the first 12 months, $25/month afterIt was a winback promo deal and I only agreed to switch due to this planI didn’t get a confirmation of the plan until after the sim card had already been paid for.  I have been going back and forth with a Koodo rep but then the conversation randomly resolved just before scheduling a callback and I also no longer have access to it. Can someone please fix this

Changed plan on 2 numbers changed perk on 1 but can't change on the second number. Was also told that the second line should be 5 dollars a month cheeper.

Hi i am wondering how to active a sim card

I recently switched from Koodo to Telus. When I asked the rep at Telus what would happen to my streaming bundle, he said that it would simply stay with Koodo. But now my Koodo is showing that my account has been cancelled. Netflix still works for now. Will I simply need to sign up again, direct from Netflix?

I got a pay as you go sim card for my Senior father.  Can I set up an account without the phone with me.