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Plans & Add-ons

All discussions about Koodo plans and add-ons.

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Can't reach a real person

Hi there,I got a call today from a Koodo rep trying to ask personal questions to confirm my order. I was wary of someone trying to scam me, so I asked if I could call Koodo back and give them the info. They said they’d been trying to reach me for three days (although no messages were left and I didn...

New plan offer but says I need to change phone?

I want to take advantage of an offer given to me from Koodo. The offer is $50 per month and I would get 12GB of data. So I wanted this offer, so I paid off my tab balance (that’s what it told me to do before I could take advantage of this deal) and when I’m in the check out it doesn’t give me the op...

Changing plans without buying new phone

Trying to switch my plan to an offer plan without upgrading my phone but when I select the plan it prompts me to add a phone to my order. Is there a way to use this outstanding plan offer without having to finish poaying off my phone and upgrading

Promotions and Changing Plan

I have a promotion on my current plan from Best Buy that I save $10 a month, it was a cyber monday deal I got for signing up with Koodo through Best Buy. If I change my plan during Koodos current promotion will the Best Buy deduction carry over?

Trying to Re-activate my account

Switch to Koodo from another carrier and keep the phone number

Hi,Currently I’m with another carrier, but I want to switch to Koodo and keep my number.Can you please tell me which are the steps for this?Thank you.BR,Max

Easy roam caller charges

Hi, If I add easy roam to my account and travel abroad I know I will pay around $13/day depending on whether I use it or not.But if someone calls me from Canada and I am abroad (in some other country) will he/she also get charged if I answer their calls?

change Data plan

I have tried to change my data plan for the last few weeks and have not been successful. I am getting very frustrated and cannot find a number to call to get help. Please help me

what is vip service ( product code- 3458)

what is vip service ( product code- 3458) ?

what is sim activation charges for new user?

what is sim activation charges for new user?

Should roam be turned on at home?

Should roam be turned on or off while at home?

how do i find the details of my plan?

I am not sure if my plan includes free U.S calling so I would love some help on finding this out.

What does QC SFD stand for?

I switched my plan tonight and the new one says QC SFD. I am assuming SFD means Shock Free Data, but why Québec? Will I be restricted to use my data only in QC? I travel a lot within Canada, will I have to pay an additional fee ?

internet

Wondering if kodoo has a internet stick I can use on my smart tv to connect online?

sim card

I have an account. I just finished paying a 2 year tab. I still have the monthly plan..or so I thought. I just paid the latest bill. I just got a phone update the other day. My phone is saying I have no sim card .. emergency use only. I have a phone with a sim card but the settings do not s...

Credit validation

I am using online self serve to try and get sim cards and plans for my wife and I. I am getting the message that my order has been cancelled because of credit validation. I have had a credit card for 50 years and at my current address for 8 years. I have searched this community and find others have...

tracking.

Can you please send me my HFO number so I can track my package or resend tracking email. Cf_johnston@hotmail.com

unable to remove easyroam, self serve gives an error

Hi, I'm unable to remove easyroam through self serve, it gives error message "an error has occurred" when opening "manage plan and add-ons"

Unlimited Minutes Calling add on

Hi. I’d like to add unlimited voice minutes for Canada-wide calling to my plan ($20) , but I only need it for a month. Can I remove the add on whenever I like, or is there a minium number of months that I have to keep it ? I do understand that I am charged by biling cycle. Thank you.

Terrible service, prorated data scam

I just went through a terrible experience with a customer service Rep named Michael, I was unable to escalate my complaint to anyone within koodo so I am voicing my displeasure here. I was on a plan where I had 13gb of data and my billing cycle was set to expire on the 27th of this month. With 7gb o...

no social insurance number and only german phone number

Hello there, I am trying to order the small plan with a prepaid sim card right now. The problem is, that I have to submit a social insurance number, which I don’t have here in Canada, because I am German citizen. How do I solve this problem. Another problem might show up, because I only have a germa...

$55 10GB UL min Plan SFD long distance international

Just wanna know $55 10GB UL min Plan SFD includes long distances calling forinternational ?

need help please cant take ad on out

I'm trying to take out the data add on on my second line please help it's charging me way to much I have a 747$ bill I can't pay

Can't access Mobile Services to change my phone plan

Every time I try to access Mobile Services or Manage Plans and Add-ons or anything related to changing my plan this appears on the page instead: An error has occurred.Please refresh the page or try again later. Why can’t I access these pages?

Tablet plans

Are there any other tablet plans than the 4 gb?

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