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Plans & Add-ons

All discussions about Koodo plans and add-ons.

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Roseline

calling mexico from usa

Question

Currently travelling to the U.S. and need to call in Mexico. I have easy roam already. Should I add an other option so the calls aren’t to expensive?

Joelmac10

Hurricane Dorian and Data overages

Question

I live in Halifax and I saw multiple news articles saying that major service providers were waiving data overage costs due to the hurricane last week. Several of my friends with koodo received the automated text message saying they would not be charged for the extra data they use outside their plans...

QueenChristine Neale

Temproary relocation

Question

I will be relocating from Manitoba to BC for 4-6 months. Do I need to change my phone number or get a different plan?

crazy8

easyroam in europe

Question

traveling to europe via train for 5 days I plan to use easyroam. I will be crossing into different countries, germany, france, monaco, spain...etc sometimes crossing 2-3 countries in a single day. will I be paying $12 per day per country? or just charged for 5 days = $60?

MrSuperior

Is 12 Gigabytes all any plans can provide?

Solved

12 Gigabytes is likely more than enough for the vast majority of people, but as I'm on the road for upwards of 96 consecutive hours up to a total 120, per 7 day cycle. 12 Gb simply put, is unacceptable to have as a limitation, in fact my last carrier I had 35 total monthly Gb and occasionally still...

LadyLucifron

promotional plans

Question

I saw a promotional offer on the Medium Tab plan (which is what I have currently) and I want to know if i can switch from my plan to the promotional plan? My plan is 53.00 a month, and the promotional plan is 55.00 a month. The promotional plan has one more gb.

zanzibari New User

Easy Roam in French Polynesia

Question

I'll be heading into the South Pacific this week with my Koodo phone and EasyRoam - but there's some ambiguity about whether I'll be covered in Tahiti. https://www.koodomobile.com/easyroam This page says that French Polynesia is covered by EasyRoam. Further down, under the 'Things to know' header,...

JohnDoeeee

Help, really 8 more gb for 20$?

Solved

$55 per month Unlimited minutes 4 GB of Shock-Free Data Unlimited messaging $75 per month Unlimited minutes 12 GB of Shock-Free Data Unlimited messaging "Unlimited local calling from 5pm to 8am, Monday through Thursday, and 5pm Friday to 8am Monday. For Canada-wide plan, unlimited Canada-wide ca...

Jeonggyu

Cancel my phone line

Question

Hello, I'm Jeonggyu Kang. I want to cancel my phone line. All of sudden, I've left in Canada.I am in south of korea now. so I didn't my cancel my phone line. so how can I cancel my line? and how can I pay for my last bill? can I pay for it using the paypal? please let me know how to cancel my line...

mkwok

Plan not eligible to be changed at this time

Question

I switched to a new plan at the end of July on self-serve and of course my add ons are gone. I've been trying to add the International Voice Roaming add on but the message that my plan is not eligible to be changed keeps popping up. It's been like this since I got the plan switched. Also, VoLTE add...

Loyal Customer 101 New User

if i upgrade phone can keep my existing add on?

Question

if i upgrade phone with tab small, can keep my existing add on?

serhii

price

Question

when i was looking through rate plans and expenses? there was some different information, such as - Additional data $7/100 MB, after changing a plan i see - Additional data is $10/100 MB, can somebody explaine what is going on ? i got use to belive that KOODO is one of the best and honest company......

Flurry New User

Koodo calling about promotions

Question

I have received two phone calls claiming to be from Koodo, with offers to increase my monthly data or my monthly call minutes for just $2/month . Have others received these calls? Are they legitimate offers?

Amz New User

Is International Combo still a thing?

Solved

Hey all. Is the International Combo $40 add-on still a thing or is Easy Roam now the only option when travelling abroad? Also, for Easy Roam, is the $12/day in addition to your monthly plan rate? Some of my relatives don't have wifi, so I'd pretty much have to keep my phone on airplane mode or somet...

ADS

Change plan to 40$ promotion

Solved

Hey, I'm trying to take advantage of the 40$ promotion that ends September 3 for bring your own phone. Koodo just automatically changed my plan from that to 43$/month this month. If I try to change my plan to the promotion it says I can only change my plan once per billing cycle, but I never change...

1e3er New User

How do I solve this supposed "mismatch in my credit information"?

Question

I've tried twice in a couple of days to get the Samsung Galaxy S10e on a medium tab and twice I've received emails stating something to the effect of "there is information that you provided that does not match the info in your credit file", and they cancelled the orders both times. (I'm technically...

AMStephen New User

Summer data sale

Question

I have been seeing a TV add for a summer data sale, but I cannot find any information about it online. I am a prepaid customer.

Thorpedo

Pay-per-use SMS rates in Australia

Question

I will soon be traveling to Australia and hope to use Koodo's Pay-per-use SMS while I am there. I see on this site i will be charged 60c per outgoing SMS, but what will I pay for incoming? Is there a flat rate I can pay while over there for say, 100 outgoing/ incoming SMS? Thanks.

CurtisS

Change to lower data plan

Question

Hello, I realized my data usage does not exceed 1 GB, and my present plan is for 3 GB, is there any way that I can change my plan to 1 GB? I've tried self-serve but there were no plans with less data available. Please advise. Thanks.

mushness

What is "Call Display Restrict" add-on

Question

When you go to manage add-ons there is an option to add Call Display Restrict for $0 monthly. What is this?

Mitch F

Call back is broken

Question

Hi, I've been trying to get a call back for 3 days now. When I get the phone call, it just says "we will try and reach you again later" and hangs up on me. Nobody ever answers. How do you even contact support at this point?

Sheppard98 New User

complete joke!!

People people be careful when using plans and add-ons when going to the US I had it installed on my phone and it did not work properly and in some cases not at all. I use my phone for business and I missed out on over $1,000 worth of business because this phone did not work properly because their sy...

Sexywanda

15.00 koodoo card

Question

i wanted see if koodoo cretits a 15.00 card for customers if there plan runs out on a one time situation.. cant get one till wed.

judithlambert New User

unlimited text and picture

Solved

Hi, i have a plan with unlimited text and picture. I used to be able to send and receive picture without having to turn on my data. But now, i can't. I think this problem come from turnig wifi calling on. i have turn it off but nothing changed. how can i get it back to work without my data? i dont...

joanne

texting while in puerto rico

Question

My granddaughter is on a 2 week trip to puerto rico. My question is..does koodo still have the $5 for 100texts so she can keep in touch with us back home in canada. Thank you Joanne

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