Koodo Community

en

/

Phones Plans Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Community
Articles by KoodoArticles by Koodo18
Mobile MastersMobile Masters1
ServicesGuidelines2 Billing744 Plans & Add-ons673 Web Store144 Self Serve569 Tab145 Prepaid146 Other1002
PhonesiPhone419 Android202 Windows190 BlackBerry596
Wireless Home PhoneWHP94
IdeationIdeas48

Create New Post
Login

Plans & Add-ons

All discussions about Koodo plans and add-ons.

673 Topics
2,690 Replies

When you subscribe we will email you when there is a new topic in this category

673 Topics

Recently active

Most replies Most views Newest first

Changing base plans

I currently have the $15 per month base plan which includes unlimited international texting but no talk time, I have to add a booster for that. I see now that the $15 base plan includes 100 minutes of province wide talk time. Can I just upgrade my current plan for this one?

Where can I find what the asterisks refer to in my plan?

When I look at my "current plan", I see that some of the items are followed by an asterisk. They are not linked, and there's no fine print at the bottom of the page. How do I find out what they mean?

LD add on

2 dollar add on for long distance was charged to my account. I never authorized it. Now it won't let me remove. Tried to call and they force you to talk to a chat bot? Terrible. It's not like their phone plans are dirt cheap I'm still paying a pretty penny. Why was this charge added and how come I c...

missing credits for previous months

Hi, I signed a contract with monthly credits but started receiving it months after I actually signed the contract. What happens to the monthly credits that I was not able to receive in the months prior? Thank you

new customer

I want to change providers and go with Koodo and want to keep my exciting telephone number. How do I do this?

rate plan page not working

Is there any way to speak to a real agent? I want to change my rate plan but that web page isn’t working for a while, displaying nothing.

Plan change not

I am trying to change my plan but it keeps saying "Sorry that didnt worked please use assistant..." but when i do ot is tye same process but i just end up whith "Sorry this service is not available" I tried deletin the cache of my browser but nothing.What can i do ?

Comparing plans

I am curious why the Canada-wide $30 monthly plan states “unlimited minutes”, while the Canada-wide $45 monthly plan states “unlimited Canada-wide minutes”. Does this mean that the $30 plan is only unlimited minutes for local calls?

Conference call limited to 3 parties

With my Android phone I can use “Add Call” and “merge” and bring two people in on a call. However when I try to call a third person, I can’t merge them into the call. Friends with Apple phone and different carries seem to have unlimited parties on conference calls. Is this a function of my plan...

Add a line with a phone I already own?

Hello, I am looking to add a line to my account for my parent. I understand that they will have their own plan and phone number, however I already have a working phone for them to use andwould just need a SIM and a plan. When I go to shop online for a SIM as directed by the chat bot, it only gives m...

Add-ons I never added on

Hi there, Going over my bills for the past two months - was being charged $11 extra. Notice as of March, two add-ons were added that I never added? One is applecare for $9 and the other was $2 for International Long Distance calls. How did these get added without any action on my part? Thanks!

roaming

How much koodo charges for data roaming from Quebec? I set up my plan here in calgary and I have Canada wide unlimited phone calls but I need to use data over there.Thanks

canada wide texts

I see the current $45 per month plan being offered with 6 GB of Shock-Free Data and Unlimited Canada-wide minutes Unlimited international messaging doesn’t mention Canada wide texting. Does this plan include unlimited Canada wide incoming and outgoing texts?

how to change plans twice on a same day

I wanted to change my current rate plan. I accidently selected the wrong plan and confirmed. Now I want to correct my mistake and change to a different plan, but it says I cannot until the next billing cycle. Do anyone know how to work around and change my plan again today? Thanks very much!

Add-on somehow added to my plan

My number has always had the following add-on: “$0 1000min International LD Add-on (UK, IND, GER, CHINA, HK, TW, BD, ITALY, MEX, AUS, Macau)”. Today I logged on to self serve and noticed this add-on is still there, but there is another identical add-on under my profile, but for $2. It says “$2 1000m...

two prices for same plan

Koodo, on your website with regional set as Ontario (where I am) I see 50$ 10gb plan. I log into my portal to get this plan since i now pay 60$ 10gb (it was 50$ when i signed up for it) and.... plan costs more. Why do you advertise a plan, then change the price when the user logs in? A little spr...

Need to restart monthly plan

I set my monthly contract to expire April 5th, but need coverage again on the same phone number. I’ve been trying all morning to get a callback to speak to someone about it (50 attempts...). If I change my plan using self-serve, would this re-start coverage? Or because I’ve set it to expire, do I ne...

Data Plans

Hey there!Just wondering if you guys could help me out.I am trying to choose a new plan for my smart phone. However, everytime I go to choose my new plan the screen goes black.Should I wait until tomorrow and call them to see what is going on?Thanks

changing plans

I started with Koodo last December, I’m paying for a monthly plan and would like to change plans with more data. I’ve tried to do it online and it is telling me I have to buy a new phone if I want to change my plan. Is there anyway I can keep my current phone and change my plan so I can’t get more d...

broken phone upgrade

I had $60 remaining on my tab so I added it to my next bill. My phone is toast but Koodo tells me I’m not eligible for an upgrade/new tab?? Anyone know why? I really need a new phone!

Clarification About Data Booster

My original data included in the plan (500 MB) is going to be exhausted soon, but I have purchased 1.5 GB of bonus data booster. My question is- when my original 500 MB data finishes, will it switch automatically to the data booster and I will be able to use data seamlessly without any interruption...

Are Unlimited minutes canada wide

If a plan has unlimited minutes, does that count for all of canada? My current plan says Canada wide in the breakdown but the new plans I am looking at only mention unlimited minutes.

Request Call Back

Hi, I heard about the 5gb add on from the redflag deal. I want to request for a call back. Thank you.

New cost: 1000 minutes international free calls

I've just received this email. This was a free service included with my account, so I'm not sure why I have to pay for it. I also don't see Italy among the countries anymore. Any insights? Thanks.We want to keep you informed of upcoming changes that will affect the following phone numbers on your ac...

Change my plan

I recently resigned with Koodo and upgraded my phone to the $45 dollars a month plan. However, after purchasing the plan, I’ve come to realize this won’t be enough data for my needs so I’d like to upgrade to $50 plan on the spring sale. However, I am unable to do so because its still within 33 days...

1
2
3
4
...
27

Page 1 / 27

Leaderboard

Powered by inSided

Sign up

Already have an account? Login

Login using your Koodo Self Serve Login using Facebook

or

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login using your Koodo Self Serve Login using Facebook

or

Username

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Koodo Community

CRTC Wireless Code

©2018 Koodo Mobile. Privacy & Legal