Skip to main content
Koodo Community
Community

Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 1,088 Topics
  • 3,870 Replies
1088 Topics
O
OliverJacobBeginner
asked in Plans & Add-ons
Cannot Choose A Perk

I have not been able to add a Perk through my account. I would like to add Rollover Data to my account as my free perk. The error code is U1735858512616I77045. 

506
Georgia Koodo
1 day ago
K
KeldertronOrganizer
asked in Plans & Add-ons
Can't stream Apple TV

We have Apple TV from a previous stream+ offer. When we upgraded our firestick, I have been unable to access the Apple service. I’ve tried to make sure I have the right email but “manage perks” is unavailable and the page will not load. We don’t want to disconnect the service since we still want the Apple TV perk. So what next?

5211
K
2 days ago
K
KelvinHickersonBeginner
asked in Plans & Add-ons
Can't Change Plans

Trying to change my plan to get more Gigs of data each month, but in Self Serve, when I select the plan I want, the next step just clocks indefinitely.Planning to change providers because this doesn’t seem helpful at all.

282
M
3 days ago
E
EasternGuyBeginner
asked in Plans & Add-ons
Question about Easy Roam Travel Pass

Hi, I’m traveling to Europe for two weeks and noticed this Easy Roam Travel Pass feature. Does it work just like Easy Roam International which includes Data, Calls and texts, or is the Travel Pass just for calls and text (no data)? 

392
E
3 days ago
M
M.AndroidConnector
asked in Plans & Add-ons
Cannot add the free rollover data perk after changing plans

I recently switched plans and when I attempt to add the free rollover data perk, the “Review your changes” screen shows “No Perks selected” and fails to add it to the new plan. My old plan had this perk and the account overview screen prompts me to “Pick Your Perk - Add now.”

619
Flo Koodo
3 days ago
K
karmichelwRockstar
asked in Plans & Add-ons
stream + troubles

I have been unable to activate my Disney + subscription included in the Stream + package.  when using the link provided in the email, I am directed to the Disney + website. On the webpage, I am informed that “there was a problem activating your subscription.” The webpage advises me to try again. Upon trying multiple times since Sunday evening, it still isn’t working.  Any help would be appreciated.  Thank you 🙂

162
K
3 days ago
J
jac.eatoBeginner
asked in Plans & Add-ons
wont let me call long distance

I have the long distance calling perk, I try to call long distance and it says I have to call *611 to activate it. I call the number then it tells me to go to Koodo assist. I go to Koodo assist which is about as useful as tits on a bull so then I schedule a callback which happens but then I don’t speak to anyone as it’s just silence for 5 minutes so I hang up and to schedule another callback again except this time I have to schedule one for tomorrow. Why do I have to jump through so many hoops for a product I have that should already be working? Fix your customer service system please as it is very frustrating and time consuming

284
Georgia Koodo
4 days ago
E
elsamonaBeginner
asked in Plans & Add-ons
Unable to change to a cheaper plan

Hello!I am looking to change to the cheapest plan, only to maintain my number, receive texts and calls. I moved to Europe so no longer need data. I have no Koodo tab and saw there’s $20 Bring your own phone, pay per use plan but can’t see it in my options when I try to change plan. How can I change to the cheapest plan possible?

515
D
4 days ago
M
muhBeginner
asked in Plans & Add-ons
accepted free Apple TV+ subscription, have not yet received activation email

I accepted the free Apple TV+ subscription several days ago, but I have not yet received the activation email. Why is this?

162
D
5 days ago
R
rm12Beginner
asked in Plans & Add-ons
Can I cancel my plan and keep my phone number for wifi only purposes?

I want to cancel my data plan but still be able to text on my phone with Wi-Fi. How would I go about doing that if it is even allowed?

221
Dinh
5 days ago
Flo Perritt
Flo PerrittBeginner
asked in Plans & Add-ons
Get more data on my tablet

I am looking to get a tablet plan for my work, because I will be using a browser based app, and playing music through Spotify, with no wifi. Koodo only offers 4GB of data max per month though on the tablet plans.I’m afraid that this may not be enough - how can I get more? Why would they limit the data I want to use on the tablet but the phone plans offer so much data?

142
D
6 days ago
S
Saurabh KalraBeginner
asked in Plans & Add-ons
Asia Easy Roam Pass

Hello,I have some questions about the Asia 14 day Travel Pass.Does this pass cover all incoming/outgoing calls to/from both Canada and the country I am roaming in? My trip is for about a month so I would like to purchase 2 travel passes. Do I purchase them both now or do I purchase the 2nd one after I have finished using the 1st one? Thank you for your help!

321
O
6 days ago
B
BellaDCBeginner
asked in Plans & Add-ons
easy Roam pass Caribbean

The text on the info page mentions calls and text, but not data, SMS and MMS. Are those included as well?Also, if yes, will my rollover data be applied too if needed?Lastly, the pass is for 7 days. I am going on vacation Sunday to Sunday. It will work if it's based on starting to use the pass on Sunday afternoon and then I have 7 days until the following Sunday afternoon. OR will it count as 8 days? If 8 days, what do you suggest i use for day 8? If to add Easy roam, can I text from the Carribean and if I need to do it from Canada, then will the system know to use the pass first and then Easy Roam?They just don't make anything clear with their info page. Thanks in advance!

593
Georgia Koodo
7 days ago
B
broccoli_souffleBeginner
asked in Plans & Add-ons
Apple TV + subscription not launching

I’ve purchased apple tv + a month ago, and now it’s not working when I launch it through self serve. I’ve tried refreshing my koodo page, logging out and back in, clearing the cache, and restarting my computer. It won’t recognize my paid subscription and instead prompts me to buy one directly from apple. Please help!

294
D
7 days ago
C
CanadianGirlBeginner
asked in Plans & Add-ons
Roam Like Home

Wondering if all plans allow you to use Roam Like Home, specifically the 50GB per month plan.  Thanks!

311
O
7 days ago
C
ctadgeBeginner
asked in Plans & Add-ons
Setting up Happy Stack

Hello,I want to setup happy stack, I already have stream plus and my phone with koodo I just don't have the internet. can anyone tell how I set up the happy stack bundle for $88 that includes phone, internet, and stream plus. there is no instructions on how to get it and the rep i talked to on the phone wasn’t helpful

233
D
7 days ago
S
SiberianmistyBeginner
asked in Plans & Add-ons
Remove Service

How do I remove International savings ap I have NEVER used it! 

182
G
7 days ago
O
Oscar80Beginner
asked in Plans & Add-ons
I can't change my plan, I've tried many times

Can someone help me?,. I keep receiving this message!**It looks like you can’t choose a Perk right now.Please try again in an hour. If you still experience problems next time, please go to koodo.com/chat.ExitTransaction ID here: U1736930025450I8302**

545
Darius Koodo
8 days ago
T
TIGRE JOONBeginner
asked in Plans & Add-ons
Using long distance pack and Korea

Hi there, I changed my plan to Koodo from phone box telecom agency recently I added $0 unlimited long distance pack in my plan Is Korea included in this pack?? And can i do international call to Korea without any registering to customer service??Im afraid that I will be charged for making international calls without registering

272
O
8 days ago
Purple J
Purple JLeader
asked in Plans & Add-ons
just curious

I've received a promo offer for 120 gigs of data with 4g data. If one has 5g data, why would they go back to 4g data? Why not offer a deal with 5g? And no I won't take it.

373
G
8 days ago
A
adventuredadBeginner
posted in Plans & Add-ons
Koodo retention ?

I've been with Koodo for years and have 4 lines with them for my family. After waiting 24 hours for a callback I got no help with my issues. 1. I wanted to downgrade one line to the $15/month basic plan. 2. reduce the cost of the other 3 plans by $5/month. The agent was less than helpful, he stated that he couldn't do 1. at all and he could do 2. but there would be a $15 per line change fee. In the past, plan changes were free.The agent would not put me through to the retention team so I'm now on the cusp of switching my lines to another provider. In these days of competitive phone plans I'm amazed that Koodo's customer service is getting worse and that there was little interest in keeping my lines.

342
G
8 days ago
O
olejkamkBeginner
asked in Plans & Add-ons
Canada-US plan in Puerto Rico

Hello. I have Canada US plan. It works in Puerto Rico?

404
Georgia Koodo
10 days ago
S
SRobertBeginner
asked in Plans & Add-ons
Mobile & internet service bundle

How do I bundle an existing mobile plan with an existing home internet plan

314
O
10 days ago
M
muhBeginner
asked in Plans & Add-ons
Will my 6-month free subscription to Apple TV+ lost if offer expires while I use a temporary suspension of my Koodo service?

I found out that if I temporarily suspend my Koodo service while I go on vacation, upon my return I won’t be able to return to my previous service agreement. I will have to choose from whatever is being offered by Koodo at that point instead.I just accepted the Koodo offer for a free 6-month subscription to Apple TV+.I expect that offer will expire some time soon.My question is:If I temporarily suspend my Koodo service while I go on vacation during the period of my free Apple TV+ subscription, and the Koodo offer of a free 6-month subscription to Apple TV+ disappears while I am away, will I lose what is left of my free subscription when I reestablish my Koodo service upon my return? 

171
D
10 days ago
C
CripplingDebtBeginner
asked in Plans & Add-ons
Apple TV + Promo code invalid or expired

Received a SMS message from Koodo today offering 6 month Apple TV+ for free. Followed the link, logged in, filled in the provided promo code and it said promo code was invalid or expired.  I see a few others have posted about this as well but there are no solutions so so far.Help?

442
Darius Koodo
10 days ago

Leaderboard

Terms & Conditions
Koodo Community