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Plans & Add-ons

All discussions about Koodo plans and add-ons.

578 Topics
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Data overages

Got dinged on my first and second bill with data overages. Didn’t even know the phone was using data. It is connected to my wifi so how that happened is beyond me? I didn’t pay for the data block on the number when it was with Telus so why would it cost me on a “discount” service provider? It woul...

Data only plan

I live on a farm and the only internet I can get is a ROGERS rocket hub which runs on their 4G network. It is slow and expensive. My phone is KOODO and it is excellent. Does KOODO have any plans in the near future to offer a Data Only plan for 50 or 100GB per month without breaking the bank?Thanks.

Voicemail to text for Android

Has there been any more movement on this? I switched from Telus because they were ripping me off, but one thing they did have going for them was voicemails being transcribed to texts. I don’t want to waste time dialling in for voice messages, and I can’t believe Koodo wants $5/mo for “visual voicema...

i want to move my number

I ordered a sim card to start a promotional monthly plan. Got my card. I want to bring my own number from previous provider to koodo. Now I cant register with koodo or self serve. I want to talk to a human!

Voicemail Fail to answer

Quite often my voicemail fails to answer. It happens when I lose service on the cell phone. When I attempt to access vm from a land line there is dead space for quite some time then it becomes a busy signal. In the past I would get dead space when the network could not reach my cellphone but the vm...

Update Rate Plan when I own my own phoe

I am a longtime Koodoo customer and have my own iphone (no tab balance). How do I change my rate plan in Self Service? I only see option for Tab Basic, Tab Medium and Large Tab.

Change Plan of my Koodo

Dear Sir/Madam, My mobile number is *** *** **** , I changed my rate plan to seational hold last month before I came to India for vacation and now I am returning back to Canada, Kindly change my plan to same as December 2020 cycle. Please reach me to my email xxxxx@gmail.com Thank You,Karthik

Cannot change rate plan

Hi,Tried using self serve to change rate plan to the $45 tab plus 5gb plan but when I go to the screen it just loads and loads then eventually fails. I don't see any rate plans on the page, just a loading skeleton.I upgraded my phone back in November, got the 2gb + 2gb plan and found today that I ac...

Order cancelled whitout communication, just cancelled

I have ordered a sim card with a new promotion plan as a new customer on Feb 22th, and I got an email for the order confirmation. Today I wanted to find out how to activate my plan online, then suddenly saw, tracking my order online, that it was cancelled due: “Your order has been cancelled, and any...

Cant change rate plan

Hi There, I am trying to change my plan but the available plans are don't load. t's been like this for 2 weeks.

Upgrade my phone but keep current plan

Hi all, I want to upgrade my current iPhone 8 to an iPhone 11. My current phone is fully paid off and I have the Canada-Wide 49$ plan. I want to keep this same plan when upgrading but I cant seem to find that option on the website. Any help would be appreciated!Thanks!

not able to add a line

I wanted to transfer the koodo prepaid plan to the koodo monthly plan under my second line. So I tried to add a second line first. However, when I hit the "Add a line" button on the order summary page. I get "Something went wrong. Please try again." every time.

Getting mobile plan for my library so I can add a number of tablets to loan to library patrons-- Various Rates

I have a koodo mobile plan for myself personally, but we want to loan out iPads with data plans to our library patrons (I work at a library), so if I don’t want to put the tablets as other lines on my own plan I will need to get a mobile plan for my organization. If I get the cheapest mobile plan po...

Renewing Contract Offers

I was wondering if there is a way to get the 10$ off per month for 10 months if you renew as an existing customer? I have No offers from Koodo to renew so no incentive and they’re offering a discount of $10 per month for 10 months for new customers. Do I really have to cancel and then sign up again...

i did not get the bonus 1gb on the $45 plan. should have 3 gb only have 2gb

Did not get bonus 1 gb data. Should have 2+1.

data upgrade

I upgraded my plan from 6 to 10 gb. Now I got a message that I used my 5 gb and got suspended. So had to buy data to use my phone.

text notification warning

I just received a text from Kodoo welcoming me to the US and that a addition was added to my account and a reminder that I have to add a + when dialing international numbers. I have not called anyone international nor has my family. I would like to make sure there is no fraudulent transactions on my...

Upcoming Koodo plans are not a welcome change

It's saddening that Koodo was originally known for providing Canada wide calling within their plans only to remove it and have it as a $5/month add-on. I know this is only affecting new customers (for now) but this is not a welcome change.I've been with Koodo since 2012 and that was the main reason...

Renew base plan

My base plan expired in 10 days but I’d like to renew it now. My current balance has enough fund to do it. Is it possible to renew base plan earlier or I should wait for 10 days? Thanks!

2 hones 1 plan

Looking to get a plan with 2 phones.

Lunar new year

I got the koodo lunar year $50 10 gb and don't see the 888 long distance in the service agreement or in my self serve?what's going on?

New Ontario wide plans

Just tried to add a plan pretending to be a new customer and there's no option to add on a Canada wide plan.

Antalya Turkey

I live in Canada but I will be living in Antalya Turkey until April 30th. I just want to know what the best route is for my phone in order to access data outside of Wi-Fi and possibly phone calls that are incoming

No can wide add on

I am looking at new plans and all are province wide with no can wide as an add on...whats going on?

Pausing Data

Is there a way to pause the data on my son’s phone on school nights?

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