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Plans & Add-ons

All discussions about Koodo plans and add-ons.

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Changing over my current number

Hello!!I am currently with Telus but want to switch to Koodo and want to keep my current phone number. I would like to take advantage of the Cyber Monday phone deals and purchase a new phone online but don’t want my plan with Telus to be disconnected until I receive the new phone. When I go to purch...

one account

I’d like to get a phone and plan for each my husband and myself and preferably all on the same bill. Is this possible? When I try to put a second plan in my cart it removes the first.

I ordered Iphone 12 it says 5bd delivery but haven't got confirmation email and hasnt shipped yet? no update but I was charged on my creditcard already. Please help!

I ordered Iphone 12 it says 5bd delivery but haven't got confirmation email and hasnt shipped yet? no update but I was charged on my creditcard already. Please help!

new customers

We want to transfer numbers and phones to Koodo but can’t find any information about having a family rate, or 2nd subscriber. Is it just better to phone? Go to a Kiosque?

new customer

hello i want to buy a new phone and plan i am not a kodoo customer and I'm wondering if i need a credit card or will a debit visa work and do you need to be a certain age

Adding Koodo number on e-sim for new US Iphone

Guys, does anyone know if Koodo allows to port it’s SIM to a e-SIM on a US iPhone?

Any offers to counter the Fido tablet plans?

I am considering moving to Fido as they have very attractive tablet plans now, as low as $5/month for 4G of data, including a tablet (24 month contract). The options I see in my Koodo account for adding a tablet add up to $30/month for the tablet ($10) plus plan ($20). Are they any better offers fo...

Cyber Monday Deals

Hey there! Just wondering if the Cyber Monday deals that a new customer is eligible for, with the Google Pixel 5, is available to existing customers? [Sweet deal! This offer includes: Bonus JBL Tune 125 TWS, Up to $55 in bill credits over 11 months ($5 off/month), Includes a 2 GB DATA BONUS, Applica...

Bill stack configuration error

I’m trying to add a new line (phone and plan) to my accounts and I keep getting an error message that says that the plan, phone and promo don’t work together. It has a Ref: bill stack error message. Any suggestions? Trying to get an iphone 11 with the $45/month plan.

Scheduled Callback and keeps dropping

I scheduled a callback with you guys 3 times and all I get is no response. All I want to do is ensure that my $45 Black Friday promo for my other newly activated line got added. It’s not on this account, it’s on another account. Why is it so hard to reach customer support now? Your customer support...

Offers for upgrades and New activations only?

I have been checking the offers at Koodo tab promotions to change my plans. None of them applicable to my existing account unless I upgrade my phone. If I want to upgrade, I have to pay the tab bonus which is close to 500 dollars. Koodo was never like that. Now, it is forcing us to stay with them

i need to cancel my phone plan. REP PLEASE CALL ME.

I cannot believe that you make it impossible to contact you. this is infuriating

2GB bonus data not added to plan

I recently changed to the $45/month plan that provides 2GB of data with an additional 2GB data as a promotion. The CSA and the Self Serve portal both show 2GB only, not 4GB, not 2+2GB, not 2GB add on… only 2 GB. I understand its for new activations and phone upgrades only, and I did upgrade my phone...

can't get the new phone

i paid of my tab balance and trying to buy new phone on tab and getting this msgBit of bad news.Based on your profile, you're not eligible to upgrade. Please visit a Koodo store near you and a rep will help you out.

long term customer, changed account owner, lost access to deals

I have been a Koodo customer for 6-7 years on the same line. I recently changed the name of the owner on my account to facilitate a handset upgrade and rate plan upgrade. Much to my dismay, when I went on to complete this action, I no longer have access to the "exclusive deals" I was being offered,...

Leaving Koodo

It’s a little frustrating not being able to get through to a live representative. My boyfriend has been with Koodo for over 10 years and I’ve been with them for a few months now, as he suggested I switched companies. We spoke with someone this morning that was not very helpful and looking over Fido’...

adding new plan

When updating my existing plan to a new promotions plan online. When going through the checkout the portions does not show up. Wanting to add the $45 2gb plus bonus 2gb with a new photo up grade. Do the promotions not show in the cart? Right now I’m on 4gb for $50. Would hate to save $5 and then...

Changing my rate plan online

I've been trying to attempt to change my rate plan from the 50$ bring your own phone plan up to the 60$ bring your plan for a while now. Everytime I attempt, I get an error message saying the website isn't working. It always say try back in 30 minutes but it never works. I very much understand that...

Data deals

I see data deals on now, 2 gig plus another 2 gig for $45, as an existing customer can i get this without getting a new phone?

2GB Bonus not working

I just upgraded my phone and plan but the 2gb bonus hasn't been applied. Any tips?

Tryna upgrade to a new plan- no checkout button? Only 'buy new phone'

am I not allowed to upgrade my plan without buying a new phone? my phone is fine, but it’s really expensive and there’s a much better deal on right now. I pay $55 for 4 gb of data, and right now there’s $50 4gb with a 2gb addon. Since I often use all my data, I want to switch! How to do this withou...

Changing from tab medium to Large

I have a $0 balance owing on my current tab (which was medium). I now am able to upgrade but it only lets me choose the medium plan when I get a new phone (I've tried almost all and the same result), and not the Large like I want to. I logged out and tried as a new customer and it let me do the lar...

Bright Friday 2GB Bonus + JBL Earbubs with phone upgrade

If I upgrade my phone to a Google Pixel 5 and change to a 45$ tab mid plan with the bonus 2 GB data, am I still able to get the bonus JBL Tune 125TWS headset? I read that promotions can’t be combined in the Nitty Gritty, but saw an article online mentioning the deal and it stated that “Koodo is givi...

BETTER rate

Hi Rogers is having a better rate for.this black Friday, looking to change if Koodo can't compare with it. Can anyone call me for better plan?

Pixel 5 / Tab Plus / keep existing plan?

I am an existing Quebec customer (Bring Your Own Device) with a $45/month plan. I’m trying to purchase a Pixel 5 while keeping my existing plan. I go through the whole checkout process, clicking “Keep my current plan” along the way and everything seems fine. When I get to the final step, I get an...

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