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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,126 Topics
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jpgklassenBeginner

asked in Plans & Add-ons

How do I cancel my phone plan?

I told Koodo Assisst I want to cancel my phone plan. It says I can only do this by speaking to a rep. I click the “Schedule a Callback” button. Koodo Assist tells me the reps are too busy to talk to me right now.How do I cancel my phone plan??

2 hours ago

Ray TemrazBeginner

asked in Plans & Add-ons

Black Friday $45 50GB for existing customer

I’ve been trying to get hold of a customer rep since Friday with no luck. Never had any issues with Koodo prior to this so I understand they are extremely busy with the backlog from Black Friday. I just want to talk to a rep to find out if an existing customer is able to get 50GB for $45 and if not then I’d like to speak with loyalty to at least get a similar deal as I’ve been with Koodo for at least 6 years.

3 hours ago

JYYCBeginner

asked in Plans & Add-ons

$65 / 50GB / $20 Black Friday credit question - order confirmation

On Black Friday, I bought and submitted 2 orders for the $65 / 50GB / $20 Black Friday deal. I received 2 order confirmations. However, it looks like Koodo may have only accepted 1 of them. I am disappointed with the ordering process because I was buying the plans for my 2 kids, 1 for each of them. During the ordering process I was not asked to enter the phone numbers to be transferred or used for for these deals/ plans (i.e., my 2 kids’ numbers). I think that happens when you actually set up your account and request to transfer/ activate your cell number. Instead, I was asked to enter the number associated with the purchaser (i.e., myself). Since then I seem to only be getting emails to register a number for one account and plan. My guess is Koodo’s order taking system thought I entered the 2 orders in error. I have not received any SIM cards yet in the mail, but I want to make sure I get 2 SIM cards for the 2 plans I ordered at the Black Friday deal price. I requested a callback i

7 hours ago

HJ ChoBeginner

asked in Plans & Add-ons

Enable VoLTE for WiFi calling

Hello,I added a new line (365-99x-xxxx) recently but it did not come with VoLTE add-on. My existing line (416-42x-xxxx) has VoLTE add-on. Could you please add VoLTE add-on to my new line?Thank you in advance.

7 hours ago

BsdRockstar

asked in Plans & Add-ons

schedule a call back

I have been trying to cancel my account for last 6 days. I can't schedule a call back. Earliest I could schedule is 3 days down the road.

9 hours ago

Ruby711Beginner

asked in Plans & Add-ons

5ammyConnector

asked in Plans & Add-ons

cant enable wifi calling

Hi all. I recently ported from Telus to Koodo this past weekend.I can't seem to be able to enable wifi calling. I have VOLTE enabled already. When I try to register Wifi Calling. I get the following error. "The number entered doesn't match our records. Please re-enter your number."Anyone have any ideas on how to fix this?

22 hours ago

jmorroneBeginner

asked in Plans & Add-ons

Can't enable Wifi Calling on Pixel 7 Pro

I am having trouble activating wifi calling on my Pixel 7 Pro. When I try turning it on in my device settings it simply says to wait a moment and never finishes.I saw online that you have to add it to your koodo account first however I do not see the VoLTE option in my plan add-ons

1 day ago

AakBeginner

asked in Plans & Add-ons

Phone delivery date

I updated my plans for both account and ordered online iphone 13 on Sunday. But still awaiting how long it take time to deliver and i when my plan will update.

1 day ago

RafaelConnector

asked in Plans & Add-ons

Change New data plan,but is not showing in Samsung S7

Hi guys !Please forgive my ignorance about this mater and thank you in advance for any help.I changed my plan last month in the middle of the cycle NOV 18 to DEC 17, from 12 G to 25G, So now ,new payment its on Dec 17, Looked in my Phone Data LTE plan but still shows 12 G.Does this means that in the 17 Dec. will change to 25 G? ….. was Prorated?Please and thank you if someone can clear this to me :)kind regards

1 day ago

Scott MichaudBeginner

asked in Plans & Add-ons

Pixel 6 makes data + text in US, not voice. I think VoLTE is the issue.

I just crossed the border into the US, and my phone (Pixel 6) cannot make calls and it also cannot enable WiFi Calling. I am unable to get a callback from tech support through Koodo Assist, and I am unable to create a Koodo community support account with my Koodo Self-Serve account, although linking to Facebook works. I received a text about a month ago saying that my phone was using 3G for calls, and that the network would be shutdown in the US soon, but I didn’t follow up on it because I thought it was an error.Looking at other threads, it looks like a decently common issue, and Koodo needs to add a hidden add-on (enabling VoLTE) to my account. Thanks! (I just needed to call for a taxi with Skype...)

1 day ago

anthioBeginner

asked in Plans & Add-ons

Do offers show up on Service Agreement?

Hi there! I recently signed up for a $30/20GB in-store Black Friday offer. However, looking at the agreement it reads $55/20GB with no sign of any promotions. I was told it would be a $25 credit each month for 24 months - How can I know if this was successfully applied? Would it show on the service agreement? Thanks!

1 day ago

Bud GunBeginner

asked in Plans & Add-ons

Unable to contact rate plan department

I had a missed call and a voicemail from someone at Koodo rate plan department today. In the voicemail I was asked to call 1-866-995-6636 by the rep but when I call that number it says I have to go through the chat bot. I tried scheduling a call via chat but it says “We're busier than usual right now, and unable to get you to a rep at this time.” I am so disappointed about not being able to talk to a human. Can someone please help me connect with a rep?P.S. I never requested a rate plan change but it looks like this is related to a mess up made by Walmart/Mobile Klinik reps when they created my account during the Black Friday/Cyber Monday promotions.

1 day ago

YeshurunBeginner

asked in Plans & Add-ons

VoLTE & Wi-fi Calling - Samsung S20 5G

I have been unsuccessful in getting WIFI calling enabled on my device. volte access was on my account, i was able to confirm that my phone was successfully using volte, and every time i toggled WIFI calling ON, it would take anywhere from 5 mins to 3 days to popup notify me that it was unsuccessful. so i just tried disabling volte from my self serve account, now the option doesn’t exist on my number anymore. I was essentially trying to turn it off and on again, except now its gone :( as a previous Rogers customer, moving to Koodo for these 2 features specifically within my budget is giving me buyers remorse.please help!

1 day ago

HongyuBeginner

asked in Plans & Add-ons

phone number transferring

I had a phone number transferring requests from Virgin to Koodo. I missed the approval text from Virgin. I want to know whether the transfer is completed since I found two sim cards (one Virgin and another Koodo) are working.Also, I want to confirm my monthly plan for Koodo, which I think should be 30 CAD/per month. However, the account page said it is 55 CAD/month. Thanks.

1 day ago

HongyuBeginner

asked in Plans & Add-ons

transferring my phone number to Koodo

1 day ago

hmk12Beginner

asked in Plans & Add-ons

Already have sim

Hello,I already have KOODO sim. How can i get koodo number and add line into my current account?Thank you.

1 day ago

NeerajloujiBeginner

asked in Plans & Add-ons

Bill credit not displayed

Hey I recently switched to the $45 plan for 50 GB data but when I got the agreement it doesn’t show any details on the bill credit and it still shows the plan is for $65. What happens if the bill credit is not applied on my plan?

1 day ago

RobMacKayBeginner

asked in Plans & Add-ons

How to view add-on prices before switching plans

Until yesterday, I had an offer for a 50GB plan for $55. However, I noticed that it didn’t contain international SMS (Canada only), which is a change from this being available for free with most current plans. Since I have some friends/clients with US phone numbers that I text on occassion, I wanted to know the price for this as a paid add-on. The International SMS option isn’t available to me now since it’s already included for free with my (old) plan. I tried to ask for clarification via DM on Twitter, but didn’t get a reply after 24 hours. I tried nudging the chat again, but still didn’t get a reply. I just checked again now (29 hours after my first Twitter DM), and the plan is no longer available - and still no reply via Twitter. Yes … I’m very disappointed. I feel as though I was put in a position where I had to stick with my current plan, or take a gamble and risk finding that the cost for the add-on was too high, or worse - not available. Is there a place we can see t

1 day ago

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