Plans & Add-ons

Please cancel my internet plan by tomorrow 01/23/26. I have been trying non stop to reach you by phone and no one answers on your line even hours of waiting. Your customer service is by far the worst I have dealt with. PLEASE CANCEL MY PLAN EVEN IF YOU DONT TALK TO ME ON THE PHONE. I AM DONE WITH YOUR SERVICE!

Hi,  Could someone please help remove the International Data Roaming add-on from my account? I have been abroad for the past two months and do not wish to use data on this number.I only need to receive important text messages and make or receive calls when required. I would appreciate your help in removing this add-on.Thank you.

I’ve been trying to change my perk from long distance to Roll over data for about 1 week now. It keeps saying error and I can’t get through to a chat agent.

The plan description says it includes 400 Canada-wide texts. It does not say picture messaging so I take that to mean no MMS. But does the plan support RCS?

I have the Unlimited long distance pack for 27 countries included as a free perk with my plan.  Does this mean that I get completely free calls to the United Kingdom and the United States?

I cannot find out if Koodo is currently offering a Canada-US-Mexico plan like Freedom and PublicMobile? Nothing on any of their web pages. 

I am receiving Amazon Prime on my TV.  However,  when I go to the Amazon website to make a purchase on a product which states that ‘Amazon Prime Members ships for free’, I still receive a shipping charge.  It doesn’t seem that my membership through Koodo is active. Help.

can I use a easy roam travel pass at $60.00 while in Cuba

This is a follow-on to a question I asked earlier today but I don’t know how to link to it. In summary, earlier this morning, I had a single data booster on my account that was at 91% of usage so I bought another 3GB booster, not realizing that I’d lose the unused portion after 30 days. My previous question got me good answers on what was going on and I understand those answers, even if I’m not awfully happy with what they mean. But now something is happening that makes no sense: I went back into my account to change my plan to something that’s a better fit for me and found that 3% of my new booster has already been used - even though I’m at home and have only used the phone to play some games while I’m on WiFi - and the usage on my older booster is LESS than it was earlier today at only 89%.Can someone possibly explain to me? Why would it start using a new booster when the old one still wasn’t exhausted and how did usage on the old one DECREASE?? 

I'm traveling to Hawaii and I currently have a canada US roaming package  is Hawaii included in this package?

I am massively confused by my account right now. Last summer, I got a text saying that the monthly fee was going from $15 to $18 on my prepaid plan, which was for unlimited text and 100 minutes of Canada wide calling. I was very happy with that plan because I make and receive very few phone calls and just bought data boosters periodically as I used them up. But a few months later, I tried to buy an additional data booster and was told - by a HUMAN agent, not an AI - that there were no boosters any more and that my $18 plan now gave me UNLIMITED calling (and I think texting) but only a very limited amount of data - 250 MB or thereabouts - and that I’d have to pay more if I wanted more data. I told him to leave me with that plan for the moment so that I could see if it that was sufficient for my modest needs. Today, I went into my account and noticed that it was back to 100 minutes of calling and there were a variety of boosters again; my data was almost exhausted so I bou

I’m going to be traveling to Europe and UAE for a total of 3 weeks, is there a travel pass that covers both? I could only find one for Europe.  thanks. 

Hi, Koodle has cancelled the prepaid plan I’ve been in for years and is offering a more expensive one (from $15 to $18) with only 500 MB of data per month. I still have about 1 GB of data on my old plan and I’m wondering if I can postpone switching plans until I use the data or whether (unlikely, I’m sure) the 1 GB of data I have will rollover onto the new plan. I am able to purchase more data on the new plan but it expires after 30 days. Argh.

Samsung Galaxy A34 5G. I have tried dialing the following 3 ways that I have learned from this Community:  *61*voicemail access number here**15#   and   *61*voicemail access number here*11*15#  and   **61*voicemail access number here*11*15# wanting to set up 15 seconds before voicemail pick up a call but none of these worked. I recently transferred my phone number from a prepaid plan to a $35 monthly postpaid plan. Does my current plan allowed me to use this feature? If yes, could you please help me to do it?

Hello,I have a question regarding cancelling Amazon Prime.According to the Koodo website, Amazon Prime can be cancelled by clicking the “X” button under My Add-Ons on the Self-Serve page. However, when I check my add-ons, I do not see the “X” button next to Amazon Prime. I have attached a photo showing my add-ons screen, where the cancellation option is missing.I have also attempted to contact a representative through the online chat, but the system repeatedly fails to connect me to an agent. This has been an ongoing issue since the end of last year, and I have not been able to receive support through this channel.Could you please advise how I can cancel my Amazon Prime subscription in this case?Thank you for your assistance.  

I track my own data usage and it always differs from Koodo's. I've been using Koodo for 4 months now. I thought the data usage automatically subtracts the 10GB I chose for the perk, but it doesn't look like it.Does the Koodo data usage notifications for 50％, 90%, 100% and the data usage tracker include the perk? Or do I just have 10 more GB to use after it hits max/100%?I don't want to pay extra for using more but I've had to use another prepaid plan over the winter holidays because I was afraid of this.

I’ve been trying to change my plan all day and I’m getting the “can’t choose perk, try again in an hour” screen. It’s also been happening for months as I’ve recently been trying to change my perk as well. Clearing cache, incognito, new browser, none of those have worked.Can I get some help in changing my plan? I’m seeing people getting their plans/perks changed on the backend by a rep. Trying to switch to the current offer of $55/mo for 60GB and the 5G Speed Boost perk.In the future, can a store change my plan for me or will they get the same errors? 

I bought 7 day travel pass. It expires today and when I try texting to get new one it says already on acct. I'm here 30 days

I switched from a 4G plan to 5G plan a few months ago.  I was getting 5G speed (>100Mbs) initially after switching.  A few days after, the network speed dropped back to 30Mbps and it took a few seconds to load fast.com.  I reached out to technical support and they weren’t able to help even added the 5G+ perk and the speed still slow.  The agent mentioned there was a 5G promotion plan which was cheaper than my current plan.  I made the switch and the speed increased to over 100Mbps in the same location which was previously at 30Mbps.  I suspect Koodo/Telus is having some kind of throttling logic which is limiting my data speed.  Otherwise, I can’t explain why switching from one 5G plan to another 5G plan would increase the speed.  For other people who is interested in Koodo 5G plans, I got around 30Mbps in Markham/Richmond Hill/Stouffville area on a 5G plan.  

Hello, I was wondering if Puerto Rico and the USVI are considered part of the United States under the Canada-US-Mexico plan, which was offered during black Friday and Boxing Day? Thanks!

Hi: I cannot believe I put up with this absolutely useless company for as long as I have, but now, with me paying 75 bucks a month for 475MB -- that’s MEGA bytes -- of data, I am done. I can’t even communicate with anyone there. When they call,  I try pressing the number one or speaking but whatever I do, I am told I have not responded. Well, I am not going to be responding to them  either. Criminals, just criminals as are all telecommunications  companies in Canada.  Can you say, “Collusion?”How to cancel?

I accidentally changed my phone plan while searching for a new data plan. Could I switch back to my previous plan?

Changing to koodo mobile plan in last black Friday, had a deal of 30 for 70 GB but now when i check the bill it is 50 for 70 GB. 

I had signed up for the 35 dollar monthly plan.original plan cost was 50, with 10 dollars of on auto payment and 5 dollars for the credit for 24 months. Koodo changed the plan credit to 10 dollars for 24 months.I had an agent on Koodo expert confirm, this as well, and wasn’t offered a reference for this. Now my new bill has generated and is missing the new credit.  I would like this to be corrected. 

Hi,A few weeks ago I had an email saying my stream+ promotional discount had been extended, but that no action was required.I checked my account the day before my plan was initially supposed to end and the offer extension didn't seem to show up. I checked the Koodo community and saw that several other people had this email but had been charged in full anyway (i.e. the offer didn't extend), so I felt it best to cancel my subscription to avoid the charge. I replied to one of the comments on the other post just in case.I was charged anyway. And also didn't get a reply on my comment.Please can someone help with this and issue a refund to my account?Thank you!