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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 4,990 Topics
  • 24,883 Replies

4990 Topics

Findmydream New User

Activation Fee and Promo
Question

When you purchase online, there is no activation fee. I'm looking to get a new phone as well as switch my existing phone currently on PC Mobile to Koodo for my daughter. I don't have a credit card, only a VISA debit, so I'm unable to process any of this online. Is there any way to get around that? P...

68 5
3 hours ago
P
parkinjm

Customer service call backs go straight to voicemail
Solved

I scheduled a customer service call back multiple times and the “call back” calls go directly to my voicemail. I tested immediately that all other incoming calls are received normally. The Do Not Disturb feature is NOT activated. I have added the 611 number to my phone book. How is this happenin...

61 2
P
1 day ago
S
Sophie76

Account Changes - out of the country
Question

Hi! I received an email titled 'Account changes are coming' with an offer to sign up for by texting 2GB45 to 5241. However, I am out of the country on an internship until mid-August so I am currently using a French phone plan (while leaving my Canadian number active but unused). Do you know if ther...

62 1
3 days ago
M
MarianC New User

Mr.
Question

I have plan with no data, I will be traveling across Canada. I like to add same data for a period of 2 month. Can I do it?

85 6
D
4 days ago
P
PixbyLorme

Eligable for promotion?
Question

Koodo just came out with this promotion, if I upgrade my plan am I eligible? Want to have the best year ever? Get $10 off for 12 months on new plans $50 or above.1 Use Promo Code “KOODOOFFER” at checkout

102 2
G
5 days ago
T
triggered123 New User

Koodo Wrongfully Charges AB 911 Fee on the Tablet Plan
Question

Tablets can't call 911! http://www.qp.alberta.ca/documents/Acts/e07p5.pdf “wireless device” means a wireless device that is assigned a telephone number with an Alberta area code and is capable of being used to access 911 services, and includes any other devices prescribed in the regulations;

514 17
T
6 days ago
Missbratty New User

$10 off for 12 months promo "KOODOOFFER"
Question

Can this promotion be applied to the $60/10GB "HAPPY" promo? On Koodo's Reddit forum its states it's $10 off for 12 months on ALL upgrades and activations with a plan of $50 or more.

137 6
6 days ago
A
ARM416

Texted for new plan 2GB45 and still has not taken effect
Solved

Hello! Over a week ago I received an email from Koodo entitled "Account changes are coming" giving me a special offer for a new plan if I texted "2GB45 to 5241" by July 31st. It said "It may take up to 7 days to process, but don't worry, you'll get a text from us when the change gets applied to yo...

268 4
A
9 days ago
S
Steve in cb

Rate plan
Question

Ive just changed my plan I'm wondering why the rate plan says "unlimited Canada wide anytime minutes" and then below it says "unlimited evening and weekend (5pm)"

120 4
9 days ago
G
gwnorth

Plan Rate Change
Question

I got an email saying that the cost of my current rate plan was going to increase from $40 to $43. I was given the option to switch to a new plan for $45 that would give me more data (2G vs 1G). The email said to send a text. When I did that I got a response that said I was not eligible for the prom...

113 4
10 days ago
M
Ming Yu New User

Ming
Question

I've lost service network in Burlington, Ontario

90 4
M
10 days ago
B
brickert

Changing BYOD plan with active EPP
Question

I'm currently on the $55/500min/4GB and see the $55/500min/6GB on currently, would I need to re-apply my wireless retail associate discount after changing plans?

134 3
T
11 days ago
JChen

Order Review Duration for new account
Question

Hello, I placed my order and it is being reviewed at the moment. I wonder how long will it take for the review process? I am a new customer and I just ordered new service and a SIM card. My order number is HFO23731930. Thanks, Jerry

78 1
D
12 days ago
Y
Yvonne

$10 off/month promo
Question

I’m interested in the $10 off/month for 12 months promo currently being offered on the website (May 2019) and am considering switching to a new plan to get it. I am an existing BYOD customer and have been with Koodo for 3+ years. The “nitty gritty” #5 clause states the $10 off promo is for new cus...

289 4
13 days ago
R
RaselHasan

Moving out from Province
Question

Hello, I am using Koodo Saskatchewan plan and planning to relocate to Ontario. Now my question is if I want to continue the existing number & plan in Ontario will there be any problem ? Or I need to switch to Ontario plans ?

189 2
13 days ago
S
Sarfraz0030

$65 for 8 gb plan change
Question

Hello i have a $65 for 6 gb of data plan, there is a promotion in the website for $65 for 8 gb of data. I want to switch to that plan but i also got the 1000 international minutes add-on with my plan if i change my plan will the 1000 minutes add-on remain or it will be removed.

99 2
S
14 days ago
C
chloecat New User

Email offer
Question

I received the following email a couple of days ago. Is this legit? Over the past few years, we’ve worked hard to enhance our network coverage and quality. Today, we are more committed than ever to deliver the best service possible. To continue supporting our network enhancements, your rate plan...

285 9
C
15 days ago
F
Frank van Thienen New User

EasyRoam - Local calls - sending and receiving
Question

Hi, when I'm in The Netherlands on EasyRoam, I understand that any Dutch phone number I dial is considered a local call and will not incur any additional charges. However, how does a Dutch phone user call me? Do they dial the Canadian number? is this a local call for them? Thanks

152 5
J
15 days ago
E
Elaine New User

International free texting with wifi?
Question

Can I text for free from anywhere when traveling by using wifi, and not need roaming add-ons? My monthly plan includes unlimited SMS texts.

139 5
E
16 days ago
J
Jaynee

No Tab plan price increasing.
Question

I got an email saying my monthly no tab plan pricing was rising from $40 to $43, on July 1, 2019 but I could take an offer for $45 that gives 2gb data, unlimited Canada wide calling and Canada wide text until July 31. Can you tell me how much additional data costs are on the $45 plan? thanks

214 2
17 days ago
K
kylepetten New User

2 Sim Cards
Question

Hello all, I am wondering if it is possible to have 2 sim cards for one account? I want a second sim card to put in my iPad so I can use the data that I have with my phone plan. Thanks

143 3
K
21 days ago
S
Saru

Travelling
Question

Hi - I am travelling to India and wanted to keep the phone for important calls , the roaming would be very expensive option, is there any other way, and also can we ask Koodo not to bill more than a certain amount so I don’t end up with a big fat bill. Also need to pause another phone for 2 months b...

203 7
D
23 days ago
Christy Grondin

Top-up voucher
Question

Every time I add my $35 monthly top-up, I get a $5 credit. Then knowing I have the funds in my account, it'll sometimes stated Base Plan Expired? Even though I am well above my balance. For example, I have a balance of $85 - the $35 (monthly payment) which leaves me a credit of $50?!

180 3
24 days ago
F
Fireman651

talk to a rep
Question

I have tried to get a rep on the phone to ask a question about getting a new phone but with no luck it's like they don't want my business

167 8
T
24 days ago
M
Mike P

International Texting - While I'm in the Caribbean (Send / Receive cost?)
Question

Scenario: I'm Canadian and visiting a Caribbean island for a week. Send text message to Canadian number: $0.60 per message Receive text message from Canadian number: ??? Anyone know the magic answer? Because it's not clear from reading my plan. I understand I can do Easy Roam for $12/day, but...

153 3
T
25 days ago

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