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Plans & Add-ons

All discussions about Koodo plans and add-ons.

949 Topics
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What is the diffence between these two plans?

What is the fine line diffence between these two plans: $60 10GB UL min Plan SFD - 4G LTE speed Canada-wide $50 - 4G LTE speed Both claim the same perks (10GB of data, unlimited nation wide minutes and text) but the cheaper plan ($50) plan claims to also include 2GB of bonus data on top of the off...

Can’t redeem offer.

Hello everyone, I received an offer from Koodo to change my plan and upgrade my data. But when I log in to claim the offer, the site says that I can only change my plan once per billing cycle. Is there a way to find out when I changed my plan? I’m pretty sure a few billing cycles have passed since I...

How do I turn voicemail back on?

A couple of years ago, I disabled the voicemail feature on my account due mostly to spam, and my friends/family switching to sending texts. How do I re-enable the voicemail feature?

Email promotion offer

Koodo sent me an email with an offer for 30gb data per month for 70$. I tried to accept this offer but the website kept on crashing, so I screenshotted the offer and went on my way. When I tried following the email again, the offer is completely gone and I am not able to find it anywhere. There was...

international

I’m currently overseas and need to receive messages from my bank urgently. However, my phone is not connected to any mobile carrier right now so I’m unable to receive messages. Although I can connect to any local services .

Change my plan

Hi there, I want to change my phone plan because they have a better deal out right now 12 GB for 50$/month but when I click on Change my plan it says I can only change my plan once per billing cycle but I haven’t changed my plan in over 2 years ? It’s impossible I already changed it this billing cyc...

when foes a new plan change take affect?

I just upgraded two phone lines on the same account 2 days ago. Going from 2 gb data per line to 12gb. My account still shows the 2gb as being the limit and one line has reached that. Billing cycle ends tonight at midnight. Do I have to wait until then for the new plan to take affect?

Data Issues

Hi! I've gotten the 10GB of free loyalty data recently but this month I've gotten my data shut off because I've used my limit of 5GB. The 10GB shows up in my Koodo account but not on my phone.

data roaming is free across Canada?

Unlimited minutes 20 GB of Shock-Free Data at 4G LTE speed Unlimited international messaging $60 per monthI have the above plan. It doesn’t say Canada wide plan so I’m just checking to make sure that there are no data roaming charges while I travel across Canada from Toronto to Vancouver.

When will Koodo support the apple watch? Is Koodo going to support it eventually?

Seems odd that some carriers do not support the Apple Watch cellular when there are so many out there. Will Koodo ever support it?

Exclusive offer of 306

Is it true that you get 30g of data with the new plan going on right now with a new phone?If so, why after about 10 years with Koodo have I not been offered anything even close to that deal!? I just got a new phone last year so now I've got to miss out on more than doubling my data for less than wha...

Is there a way to get text messages forwarded to my pc when I lost my phone?

I am trying to buy a phone online (refurbished) to replace my lost phone but in the koodo web site I have to confirm my identity via a text message code for a phone that I don’t have. So if I could forward my texts from my tel no to my pc I could then reply to the question and proceed to buy the p...

adding a new line

Hi! Is adding a new line like adding a new phone, phone number and person with their own name? I want to make sure before I add a line that when my partner calls someone, its his name showing up and not mine and he has his own number.New customer looking for clarification,Thanks!

Who got scammed on the TCL TV? I DID

Hey guys,WARNING! I did everything step by step that TCL and KOODO wanted, I got the TCL Pro cell phone that included a free 55” 4k TV… I got my confirmation that all was good. Today I got an email from them today saying I was not eligible. The only reason I got this crappy cell phone was for th...

data issues

why dont I have 9gb data. I purchased phone during promotional period last year

Données additionels en trop

Comment puis-je enlever mon ajout de 3 go pour 10$?

Two accounts

Can you add/combine two phone numbers on one account? “Two existing Koodo clients”

What is the difference between Unlimited Canada-Wide Minutes and Unlimited minutes?

What is the difference between Unlimited Canada-Wide Minutes and Unlimited minutes?

I bought an e-sim, how do I connect a plan to it?

Hello,I bought a koodo e-sim from a store earlier today. I’d like to setup a new plan with the e-sim. How can I do this online / over the phone?Thank you,Bimesh

need help for a new plan

I am an existing customer on a non-data plan. I have an old Samsung phone. I have now purchased an unlocked iPhone and wish to take advantage of the promoted $45/mth plan for 8GB. I want to keep my current phone #. I presume I will need a new SIM card. Please advise. Thank you.

keep my old number and transfer to Koodo

I used to use another provider, now I want to transfer to Koodo but keep my old number. I’m buying the $45 plan online, how do I keep my old number? How long does it take for the koodo sim card to be mailed to my home?

How to Switch to Online Offer?

Hello, I am a Koodo customer with a plan for my phone, but I noticed that there’s a $15 promo plan that is online-only, and bring-your-own-phone. When I logged into Self-Serve to switch to that plan, it disappears. Is there any way to get this new plan? Or would I have to create a new Koodo account,...

My plan has not been upgraded since July 16

I upgraded my phone with an exclusive offer on July 16. I got the new phone, I got the Order confirmation, HFO30747800 for Acc********, and a new SIM card, I changed the SIM card number on self serve , however on my profile my monthly plan is still the old one... Now I would like to know Why?

missing Data

I have a data plan but it’s not visible on the home page any more. My data has been cut as well, but voice calls work. How do I get the missing data plan fixed ?

$55 for 16GB/ Month Text offer error

I got a text promo link with this text “Koodo: Hey! Warmer weather calls for hotter deals. Refresh your rate plan this summer with an offer exclusive to you, starting at 16gb for $55. To switch to this rate plan today, log into self serve at (link) and click “change my plan”.When I clicked on the li...

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