Plans & Add-ons
All discussions about Koodo plans and add-ons.
- 1,489 Topics
- 5,891 Replies
I've been trying to change my plan. After a day of the website being broken, I was able to choose the plan, a perk, and check out.However, I have not received any confirmation of such change. No email, no text, my account still shows the old plan. I have not been charged for the change (the checkout page showed that I would be charged yesterday for the days remaining until the start of the billing cycle, on Oct 1st).Now the plan I chose yesterday is not showing, and when I try to change to a different plan, I get an error. So when do I get to use the new plan?
I needed more data in August so I bumped my rate up to $60/month but now I want to decrease it and the lowest possible plan is $50 thru the phone rep but there’s a 1 time charge of $15. I switched to Koodo to save money but this plan isn’t worth it. I asked if there were any plans without data and he said no there wasn’t.
I’m trying to change my plan to the 55 dollar 75GB plan but I keep getting an error when I’m choosing a perk. Even if I don’t choose anything I still get an error and its been happening for days now. Is there any solution on when this will be fixed? cause I don’t want to lose out on that plan
So I have this plan, $45/ month with 2GB.Recently I’ve been going over my limit so I do need more data, maybe just 3 more GB so I tried to change my plan but all the options I saw is starting from $65~ for 60GB, which I don’t need that much. There’s add-on but it charges $10 for 100MB which is ridiculous.Then I went to Koodo’s homepage, then I saw $45 for 30 GB WITH rollover! I’ve been paying the same amount for a lot less data! so my question is how could I change to THAT plan?? Is it for only new customers??
How do I get a better plan? I’ve got the same plan I had 3 years ago with 2GB of 4G data and nationwide calling and texting which is all I need. I don’t need 5G, though a little more data would be nice in case I come up close to my cap (which I have once or twice. I never had a tab and don’t want one.If I were a new customer, I could get 10GB of 4G data for $39 or $30GB for $45 with all of the above, but because I have a plan that costs more than that, Self-Serve won’t give me these options. So I’m stuck with a low data cap or upgrading to 5G which I don’t want at a higher cost. Everything Koodu and Telus does seems only to be to extract more money out of you each month, rather than save you any. If I went to Freedom or Chatr or Virgin or even Public Mobile (which Telus now owns I could get 10-30GB of 4G plus voice and data for $34-$40 a month. Why won’t Koodu try to retain me? Why do they make it so bloody difficult and expensive to pay a reasonable amount for what everybody else
Hey guys,So I recently switched to a 5G plan but I have yet to see 5g speed when I’ve speed tested? I haven’t been able to see over 75-80mbps?I have it enabled in my phone I see the 5g sign on my phone beside the signal bars, done plenty of phone resets any one experience similar? Solutions?
My current plan has 20Gb of data, and now there is a plan available to switch to that has 60Gb of data & also comes with a free perk for the same price I am currently paying.I would like to switch to this plan but when I click “Choose Plan and Perk” on the site it just shows the 3 “loading dots” in the middle of the page forever.My son also had this issue and ended up scheduling a call-back to get it figured out. That was days ago, how has this critical site issue not been fixed? Please switch my plan to the one I specified.
Yesterday I went to a Koodo kiosk to inquire about upgrading my monthly plan. I asked if there were any good promotions for current subscribers that compare to the offers to new subscribers. I was told that there weren’t any. Upon further discussion the staffer said that I should change providers if I wanted a better plan. I received terrible customer service from someone who made me feel like I was wasting their time. I will now talk to other providers and will most likely leave Koodo.
I am a prepaid customer, I got a message to switch to postpaid and get 15gb for $35 when I apply promo code KP2P35.Each time I try to apply the promo code at checkout I get the message, "Sorry, it looks like this promo code isn't eligible with the items in your cart."I have tried different browsers and used private mode still showing the same message. I need assistance.
I recently switched from 4g to 5g data plan. I went into my mobile network settings and it's showing as 5g, but when I got this phone, a Samsung S22 ultra, 5g wasn't available with koodo, it is now, but I think my sim card is showing as 4g, how do I get that to 5g? When I in my home, my data is slow, and on 4g but I had to run an errand, and I noticed my data went to 5g. So why not 5g at home.
I tried deleting rollover data and adding speed burst. I was able to add speed burst but when I go to delete rollover data I'm getting the message “ outstanding order! There is currently an outstanding order in progress and it is blocking the add on section." Can anybody help me with this?
Hi, I made an interional call to cancel a subscription I had in the UK but got put on hold for 93 minutes, Not only did I not manage to get through on hold but I was just looking at my Koodo account and saw an unbilled fee for $180+ I need help because I don’t think I should pay this and I can’t afford to, When I bought my contract the sales representative was very clear to me that I would have a spending limit on my account to avoid any additional fees on my monthly bill. I was happy with this because I wanted to avoid any small print items that wasn’t made clear to me when entering the contract. Not only this but there was no warning of this when making the international call so I thought that since it let me there would be no additional charge. I’d like to know what possibble solutions there are to this problem. I am happy to pay for the international call add on and get my call back dated to that rate which seems like a fair solution to the problem but I can’t pay this if it beco
Why is the 250 mb auto top-up bonus available on the main website but not on my prepaid account’s Change Plan page?
The website advertises the 250 mb bonus for the $15 plan but it doesn’t say anything about the bonus when I go to change to the $15 plan through my account. Below is from the website.And below this is from the Change Plan page of my account. As you can see, the $25 dollar plan has its data bonus mentioned, but the $15 dollar plan does not. Is there any way for me to get the 250 mb bonus on the 15 dollar plan?
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