Plans & Add-ons

I will be travelling to the Philippines in a few weeks, I have Unlimited International SMS included in my plan. Does this mean I can send and receive messages while I am in the Philippines free of charge? Or is it only free for incoming text messages?

I’m switching from a Galaxy Watch LTE to an Apple Watch Cellular and want to transfer my existing Koodo smartwatch line/eSIM.I do not want a new line or another activation fee, since I already paid the $70 fee when I first activated the service with my old galaxy watch lte.Can Koodo simply transfer/re-provision the existing smartwatch service to the Apple Watch? Or are they going to rip you off ?

So I went to go add the eu 14 day pass but I kept getting rejected since it was asking for a promo code I had never received or got a error page when trying to self serve. 1 hour plus phone call with an agent they finally added me manually - thought I was in the clear. But the next day I couldn’t load anything. I was connected to 5g & everything, thought maybe something was wrong with my phone. Restarted it, turned off/on airplane mode. Quick google search lead me to go check my add ons. Lo & behold I see this “TEST Data Block”. So I removed it & was finally able to access data. This whole ordeal was a little frustrating as I had no issues with getting this plan last year. It’s all resolved now but just making this post so that if anyone else encounters this issue - so they don’t have to struggle the same way I did. Also to the Koodo people - maybe if you’re testing on people’s actual numbers, maybe clear all the configurations before calling it a day?  

I just signed up for a roaming package for europe for $50.   It is added on to my plan.  I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ……….   .      Your data is no longer paused!    what’s going on?? 

I swapped from a physical, prepaid sim card to a post paid esim but I never received a QR code or email activation. My physical sim was suspended and I cannot access cellular networks. 

I had easyroam enabled before I left canada. I landed in UK and got an email “Roaming update for your account” - so it knows I am in a different place.I cannot make phone calls. My phone Roaming settings all show No service / No network and so on. Galaxy S24.I restarted the phone, did not solve problems.Any help appreciated 

Looking for a plan while on a cruise to Rome France and Spain

We are in Spain and the phone was stolen. How can we report this and order a new Sim? We tried all day but they will not give call back to European number. Very desperate and worried. 

I have been trying to add the free perk to one of my phone lines but it won’t update.  For my line ending in 8247 I have been trying to add unlimited international calling (and have now incurred long distance because I thought it was there when I took the plan). 

Hi, I’ve been suspending my account for the past few months, and now I’m trying to set up a new phone plan. I tried using the Koodo Assist chatbot to get connected to a live agent, but it kept failing and wouldn’t transfer me. Can a rep here help me out directly with plan options? TIA

Hi,Can a Koodo rep/support person confirm for me if MMS is covered on the Europe Easy Roam Travel Passes? My plan includes unlimited talk and text (both SMS and MMS) in Canada and I’m planning to add a 14 day Europe Easy Roam Travel Pass but the documentation is unclear.I don’t know if “ Note: Picture and video messages (including iMessage) use data, so they count as roaming” means“MMS messages will come out of your data allowance” or “MMS messages are charged per-message at expensive roaming rates” or “if you receive an MMS you’ll be instantly switched to roaming” (which is OK, I plan to use the roaming, hence why I’m adding the travel pass).Can you please clarify:Will I be charged if I get an incoming MMS message from Canada while in Europe? Am I charged to send an MMS message to Canada from Europe? If the answers to those are “sometimes” can you please provide the details e.g. only if you are over your plan’s included monthly data or some other stipulation? Does unlimited calling an

I recently signed up for a bring own your phone plan and I never got email with a QR code, I can’t receive text messages from the new number until the esim is activated. 

My Disney plus recently started asking for a subscription plan. I pay for this through koodo.  I would like this fixed or I don't think I'll be paying for it anymore as well be reimbursed for last month and this month. 

I have been a customer for a month, just had my first bill. I have not been able to add any perk to my account. I have tried all the troubleshooting- different browser, incognito modeI can’t talk to a rep because the chatbot is useless and when I try to connect I get ““xavlab.xyz” refuse to connect. 

HIIf I turn off data for the Koodo line on my iPhone and have no data roaming package paid for on Koodo can I be assured I will be charged only when actually using voice or text?if I pay for call forwarding are texts also forwarded? The faq says to turn on airplane mode, clearly a non-starter, but I know my wife kept getting daily charges until she did that and it was like $16 per day and she didn’t even use the phone.i travel for long periods, I have an international SIM for data and a tcp/ip phone number app. Occasionally I do need to answer an incoming call or receive those infernal dual factor texts, that’s all I need Koodo for when out of country but I do need a way to keep in touch with that number  

For how long is the pre-authorized plan discount offered if I decide to change it? 

I joined Koodo last week and have tried several times a day to pick a perk. Each time I get the same error asking me to try back in an hour and after that use Koodo assist. I’ve tried Koodo assist and pressed the button to connect to a rep and told to wait for message or email that never comes. How do I connect to a human?

I recently adding a phone to my plan and then  I received a notification that my perk has been changed. When I look online and try to add Premium voicemail, the next screen says no perk is added. Koodo Assist is useless, I’ve tried on my phone and on the browser to connect to a rep, and it fails everytime. They really need a number esp for people who are less internet savvy or for when Koodo Assist is failing like right now.

Do the 3 days need to be consecutive within a billing month? Or, they can be 3 different days (partial until 11:59 pm local time), unconnected, within a billing month?

I am trying to update my free perk on my 6*******47 number to 3 day roaming US and even though it seems to go through, it doesn't actually update on my account. Can someone help please?

Hello,I recently moved from Public Mobile to Koodoo because of the offer of $30 with preauthorized payment for 50GB. But while registering and typing my information, it went on error mode. I went to your physical store and one of the staff helped me to finish my registration. He said the offer was not on the list so he made me to choose on the scroll down option. I ended up getting the $30 with preauthorized payment for 20GB which I usually get from Public Mobile for only $27 a month. Please explain to me what happened.Can I still get the offer that the Public Mobile offered to me? 

I have a family plan and one of my numbers, I'm unable to add data rollover as one of my free perks. My other three numbers are fine. It's just this one. Is there anybody from Koodo in this community board that can assist me please? I've tried to remove it and re-enable it but it's not doing anything.

I am travelling to Italy soon and considering signing up for the Europe 14 Day Pass for $50. I have read the info on Koodo website about what is covered but still confused.I understand incoming and outgoing texts within Italy; and incoming and outgoing calls within Italy are covered in the Europe 14 Day PassCan someone be kind enough to clarify if the following is covered under this plan:Both incoming calls and incoming texts from Canada to Italy. Both outgoing call and outgoing texts from Italy to Canada.I have been given conflicting info on these  items at Koodo kiosks and kindly request clarification.Appreciate any help.Thanks.

As the title says, I’m traveling to Ireland and Northern Ireland. In the list of eligible destinations, it states only Ireland. I just want to make sure this plan would also include Northern Ireland, so I don’t get any unexpected charges. thoughts? 

Hi there, I have been using a Europe Easy Roam 30 day Travel Pass for the past few weeks and had two questions about it. The pass instructions say that the 30 day pass provides 30 “consecutive days” of roaming but it also says it is active for 45 days and gives an expiration date that is 45 days after the day I ordered it. The instructions say “you’ll only be charged on days you roam.” So does this mean that the pass is used up/expires 30 days after the first day I roam, or does this mean the days only get counted on days I am roaming and I can therefore spread the 30 days across the 45-day activation period until the expiration date? i.e. use it for 3 days, then put my phone on Airplane Mode for 1 day, then use it for 27 days (for a period of 31 days in total). How can I know the actual expiration date of my Travel Pass once it is active and how many days I have used up? The 30 days since I first activated my Travel Pass have now passed, and so I have put my phone back into Airplane M