Koodo Community

en

/

Phones Plans Add-ons Travel and Roaming Prepaid Phones Prepaid Plans Bring your own phone Coverage Wireless Home Phone

Create New Post
Login

Plans & Add-ons

All discussions about Koodo plans and add-ons.

443 Topics
1,866 Replies

When you subscribe we will email you when there is a new topic in this category

443 Topics

Recently active

Most replies Most views Newest first

Keeping Rate Plan when changin phone number from another province

Can’t get a straight answer about this,I currently have a Montreal number but now live in BC and want to get a local number. However, BC rate plans are more expensive since there is more competition that service the Montreal area. I don’t want to lose my Rate Plan when I change numbers. I have been...

callback request

I would like to receive a callback please.

Request Call Back

Hi, I heard about the 5gb add on from the redflag deal. I want to request for a call back. Thank you.

Looking to be apart of Koodo

I currently have an account with Fido where I pay $45 for unlimited call and text with 9gB of Data.I had terrible terrible customer experience at Fido and Rogers so I'm looking too switch.Does Koodo have something for me?

Free 5GB addon for existing customers

I got an email saying Koodo will give a 5GB addon for free to existing Koodo customers. I am an existing customer yet when I went to the mall and into the koodo store they said it was for anyone coming over from Freedom Mobile. I didnt have the email at the time but when I got home I checked and it...

call display restrict

What does the “call display restrict” add on do in Koodo? thank you

Would like to add more

I just got an email from Koodo advising that I can get 5GB for $40 dollars, now how can I proceed to change this on my plan. Are there no customer service represenentatives available to help??????

Fraudulent order

Someone has upgraded all of mines without me knowing. i need to speak to a representive now..

tabplus or prepaid? and do I still need a SIM even if I buy from Koboo?

Hi,I’m planning to get a new phone from Koboo.I was looking at the Tab plus $45, 2GB plan but then I saw this prepaid plan, same price, $45 but gives you 4.5 GB. I think both are same unlimited nation calls and text messagings.Isn’t prepaid plan better deal? or am I missing something here?and if I o...

How come a rate plan available to me isn't available for my spouse on the same account?

I saw someone post a deal considerably less than what I’m paying currently, so I thought I’d take a look at what “special offers” were available to me and my spouse. The only offer available to my spouse was a $20 more expensive plan. I was offered her exact plan for $5 cheaper than what she’s payin...

freedom mobile iphone

Freedom offers iphone 11 and 20gigs for 60$. Do we have any plans similar to this? I currently pay 55$ for 4gigs data with koodo.

i simply want a call back

I want a call back. Koodo just makes it impossible to talk to anyone!

callback request for my phone plan

I would like to request a callback to discuss my phone plan

Reqesting a call back

I would like to talk about new phone plan.

Why can I not keep my plan when upgrading to a new phone?

I am wanting to order the new Samsung s20 Fe to upgrade from my current phone. When going through the self serve on the browser, I add the phone to my cart and it then instructs me to select a plan, when I select the "keep current plan" it redirects me back to my cart without proceeding to the check...

5G zero dollar addon Freedom mobile matching offer

Appreciate if you can add the 5GB data plan at zero dollar to match the Freedom mobile offer. Thanks

cancelled order?

Upgraded my phone and plan a few days ago, was approved and waiting for shipping. Order was cancelled for some reason. No communication. I have direct payment, been with Koodo forever. Phone is still in stock. But plan deal is over? Any help would be awesome! Thanks

manage add on glitch

Hello, I’m having a problem where I try to manage my add ons so that I can cancel one of them but when I click on it I get a pop up that says I can’t because it hasn’t been 14 since I’ve gotten a new phone or upgraded my plan. I’m not sure why I get this because I haven’t changed my plan in anyway o...

US 1000 Minutes - Incoming Calls

I would like to add the US 1000 minutes add-on to my plan. It states it’s for outgoing calls only. Are incoming calls from the US included in my “Unlimited Canada-wide anytime minutes”?

My callback got disconnected.

I was talking to a customer representative and there was a disconnection on your side. I switched my plan over and wanted to add something to it which required a callback. Is it possible to get into a direct line with someone about it? I am sick of using your digital assist as it won’t schedule me a...

Data pricing - cancellation blocking

Hey Everyone, I have been a Koodo customer for a few years now (and a Telus customer beforehand). Currently I am looking at the price I pay for my data.My plan: $60/month (10 gb + unlimited talk/text in Canada)However, in my area, Shaw has a new offer:$55/month - unlimited data (25gb full speed and...

Shifting Data between numbers?

I have recently bought a new number with a bunch of data attached to it but it is for a kid who I don’t want to have data. Is is possible to move that data to another number attached to me?

prepaid

I am on a $15 plan now. It will expire Nov 4, I want to upgrade to the $25 plan, when would I do it? I don't want to be billed for both plans.

Was told 1000 minutes included USA on $50 plan

I recently signed up 3 new accounts with Koodo, (and converted a fourth) and was told 1000 long distance minutes included USA on these $50 plans. Yesterday a Koodo sales agent called to sell me a new plan. They told me that my 1000 minutes does NOT include USA. How do I get this fixed?

Rate Plan Pricing

No question, just comment.I go to see what choices I have for a rate plan….1GB for $45.00 or 2GB for $45.00No way to contact a Koodo human, I wonder why!Because the only reason ISPs have different rate plans for the same price is because they’re CROOKS!

1
2
3
4
...
18

Page 1 / 18

Leaderboard

Powered by inSided

Sign up

Already have an account? Login

Login using your Koodo Self Serve Login using Facebook

or

Username *

E-mail address *

City

Country

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Login to the community

No account yet? Create an account

Login using your Koodo Self Serve Login using Facebook

or

Username

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

OK

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.

OK

Koodo Community

CRTC Wireless Code

©2018 Koodo Mobile. Privacy & Legal