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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,489 Topics
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Ale01Beginner

asked in Plans & Add-ons

DracRockstar

asked in Plans & Add-ons

Can't remove $2 250 muinits add on

I just took advantage of one of koodos offers that offers unlimited muinits now when I try to remove my previous $2 250 mins add on I get an error. Can I get some help with this?

1 day ago

Islander GuyOrganizer

asked in Plans & Add-ons

OK was able to change plan by NOT selecting a free Perk

I was able to change my plan by NOT selecting a perk during checkout. I still want my free perk of unlimited international text and SMS / MMS. Can a mod add that to my plan?Thanks

1 day ago

templeoftheslavegardenBeginner

asked in Plans & Add-ons

Still getting error with choosing a perk while trying to change rate plan

I’m trying to change my plan to the 55 dollar 75GB plan but I keep getting an error when I’m choosing a perk. Even if I don’t choose anything I still get an error and its been happening for days now. Is there any solution on when this will be fixed? cause I don’t want to lose out on that plan

1 day ago

4everVirgoBeginner

asked in Plans & Add-ons

Appletv

I have tried to activate appletv i have done all of tge steps to activate it but not getting through, I only own androids. How can this be resolved?

1 day ago

TinlooConnector

asked in Plans & Add-ons

data locked but plan added

ive added an additional data plan to my sons account after his got locked. He’s in the military so I am unable to reach him. it shows he has 12g available but self-serve still wants me to purchase addtnl data to unlock it. what do i do?

2 days ago

mizue925Beginner

asked in Plans & Add-ons

Need more data but the plans I see on my account is different from what I saw from the website

So I have this plan, $45/ month with 2GB.Recently I’ve been going over my limit so I do need more data, maybe just 3 more GB so I tried to change my plan but all the options I saw is starting from $65~ for 60GB, which I don’t need that much. There’s add-on but it charges $10 for 100MB which is ridiculous.Then I went to Koodo’s homepage, then I saw $45 for 30 GB WITH rollover! I’ve been paying the same amount for a lot less data! so my question is how could I change to THAT plan?? Is it for only new customers??

2 days ago

ZalmOrganizer

asked in Plans & Add-ons

Changing 4G plan

How do I get a better plan? I’ve got the same plan I had 3 years ago with 2GB of 4G data and nationwide calling and texting which is all I need. I don’t need 5G, though a little more data would be nice in case I come up close to my cap (which I have once or twice. I never had a tab and don’t want one.If I were a new customer, I could get 10GB of 4G data for $39 or $30GB for $45 with all of the above, but because I have a plan that costs more than that, Self-Serve won’t give me these options. So I’m stuck with a low data cap or upgrading to 5G which I don’t want at a higher cost. Everything Koodu and Telus does seems only to be to extract more money out of you each month, rather than save you any. If I went to Freedom or Chatr or Virgin or even Public Mobile (which Telus now owns I could get 10-30GB of 4G plus voice and data for $34-$40 a month. Why won’t Koodu try to retain me? Why do they make it so bloody difficult and expensive to pay a reasonable amount for what everybody else

2 days ago

Ellisj3Beginner

asked in Plans & Add-ons

Device care

If you purchase a phone through Koodo and pay the full amount upfront and then add device care and a plan but then decide to cancel the plan a few months later, can you still keep paying for the monthly device care or are the plan and device care linked together? Thanks

3 days ago

PunianAdvocate

asked in Plans & Add-ons

Switched to 5G Plan no 5g speed?

Hey guys,So I recently switched to a 5G plan but I have yet to see 5g speed when I’ve speed tested? I haven’t been able to see over 75-80mbps?I have it enabled in my phone I see the 5g sign on my phone beside the signal bars, done plenty of phone resets any one experience similar? Solutions?

4 days ago

Kristine27Beginner

asked in Plans & Add-ons

unable to view and change plan

It’s so disappointing It won’t let my changed my plan my current plan right now is $50 12Gb I want to change it to $55 30Gb but it won’t let me instead they’re asking me to add a new phone!

4 days ago

KeithSaundersConnector

asked in Plans & Add-ons

Unable to change plan at all.

My current plan has 20Gb of data, and now there is a plan available to switch to that has 60Gb of data & also comes with a free perk for the same price I am currently paying.I would like to switch to this plan but when I click “Choose Plan and Perk” on the site it just shows the 3 “loading dots” in the middle of the page forever.My son also had this issue and ended up scheduling a call-back to get it figured out. That was days ago, how has this critical site issue not been fixed? Please switch my plan to the one I specified.

4 days ago

CuriousXBeginner

asked in Plans & Add-ons

changing plans

Yesterday I went to a Koodo kiosk to inquire about upgrading my monthly plan. I asked if there were any good promotions for current subscribers that compare to the offers to new subscribers. I was told that there weren’t any. Upon further discussion the staffer said that I should change providers if I wanted a better plan. I received terrible customer service from someone who made me feel like I was wasting their time. I will now talk to other providers and will most likely leave Koodo.

5 days ago

Peter the FixerConnector

asked in Plans & Add-ons

What speed is the 15GB for $35 monthly deal

I just got one of those “exclusive new monthly deal” texts. $35 for 15GB of data. I currently have 5gb of 4g data, and don’t want to drop back to 3g. Anyone know the speed of the “deal” data package?

5 days ago

martino28Connector

asked in Plans & Add-ons

Unable to apply promo code

I am a prepaid customer, I got a message to switch to postpaid and get 15gb for $35 when I apply promo code KP2P35.Each time I try to apply the promo code at checkout I get the message, "Sorry, it looks like this promo code isn't eligible with the items in your cart."I have tried different browsers and used private mode still showing the same message. I need assistance.

5 days ago

Purple JAdvocate

asked in Plans & Add-ons

data changes

I recently switched from 4g to 5g data plan. I went into my mobile network settings and it's showing as 5g, but when I got this phone, a Samsung S22 ultra, 5g wasn't available with koodo, it is now, but I think my sim card is showing as 4g, how do I get that to 5g? When I in my home, my data is slow, and on 4g but I had to run an errand, and I noticed my data went to 5g. So why not 5g at home.

5 days ago

almut ellinghausAdvisor

asked in Plans & Add-ons

My husband has the Unlimited Long Distance Pack as a perk - does he need the Int'l Long Distance Saver as well?

My husband got the long distance perk. Does he need the Long distance plan as well? What is the difference? thanks

6 days ago

paigeberthiaumeBeginner

asked in Plans & Add-ons

phone number and postal code do not match

It won't let me get a phone plan because my “phone number and postal code do not match”. they do match according to the Canadian postal service.

6 days ago

Greg DaweConnector

asked in Plans & Add-ons

Add Ons cannot be deleted

I tried deleting rollover data and adding speed burst. I was able to add speed burst but when I go to delete rollover data I'm getting the message “ outstanding order! There is currently an outstanding order in progress and it is blocking the add on section." Can anybody help me with this?

7 days ago

delmOrganizer

asked in Plans & Add-ons

Charge Plans

When I purchase the plan I was told I could change my plan, either upgrade or downsize, however I can’t select a plan with less data. Please your support to fix that issueThanks

7 days ago

DanielleMoBeginner

asked in Plans & Add-ons

International call charge Help

Hi, I made an interional call to cancel a subscription I had in the UK but got put on hold for 93 minutes, Not only did I not manage to get through on hold but I was just looking at my Koodo account and saw an unbilled fee for $180+ I need help because I don’t think I should pay this and I can’t afford to, When I bought my contract the sales representative was very clear to me that I would have a spending limit on my account to avoid any additional fees on my monthly bill. I was happy with this because I wanted to avoid any small print items that wasn’t made clear to me when entering the contract. Not only this but there was no warning of this when making the international call so I thought that since it let me there would be no additional charge. I’d like to know what possibble solutions there are to this problem. I am happy to pay for the international call add on and get my call back dated to that rate which seems like a fair solution to the problem but I can’t pay this if it beco

7 days ago

BrennanHOrganizer

asked in Plans & Add-ons

Why is the 250 mb auto top-up bonus available on the main website but not on my prepaid account’s Change Plan page?

The website advertises the 250 mb bonus for the $15 plan but it doesn’t say anything about the bonus when I go to change to the $15 plan through my account. Below is from the website.And below this is from the Change Plan page of my account. As you can see, the $25 dollar plan has its data bonus mentioned, but the $15 dollar plan does not. Is there any way for me to get the 250 mb bonus on the 15 dollar plan?

7 days ago

AndreGirardBeginner

asked in Plans & Add-ons

Unable to pick perk

As I can see, I’m not the only one but I am unable to pick a perk. The perk I want is rolover data. Thx

7 days ago

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