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Plans & Add-ons

All discussions about Koodo plans and add-ons.

744 Topics
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data

I recently updated my data a while ago but it doesn't show up on my phone it still shows the amount I had before would I have to get a new Sim card with the updated amount or would I have to get a new phone? any help would be a appreciated.

Unable to receive OTP when Overseas (India)

Hi,I am using Samsung Galaxy S10+, with postpaid Koodo Connection. I have easy roaming enabled but I am not able to receive any OTP’s as there is no service I have tried following:1) Rebooted device2) Reset network settings3) Selecting Manual NetworkUnfortunately, none is working. Please help, I urg...

Changing Plan and Upgrading Phone

I would Like to upgrade my phone to an iPhone 11 Pro. i already pay for a plan that would not be availible with the Tab option that I would like. If I purchase the phone with the tab option I want, and change to a plan that is supported. Will I be charged for two plans? Or with it automatically swit...

55 dollar 16gb/month plan question

I am currently paying 55/month for 4gb of data on a bring your own phone plan. Today I see that koodo is offering 16gb of data for 55/month, however you have to purchase a phone with it on a tab plan over 24 months. I like my current phone that I own outright and have no desire to switch to a new ph...

UL Can mins SFD -VS- UL min Plan SFD

Hi there,Probably a dumb question, but can anyone tell me the difference between:A.) “$50 5GB UL Can mins SFD” ---and--- B.) “$50 2GB UL min Plan SFD” ?I’ve switched from the 2GB plan to the 5GB. So obviously the added GB are different, but what about the “UL Can mins SFD” and “UL min Plan SFD”? ...

is Canada wide LD included?

I am interested in the 12g plan for $50, but it doesn’t say Canadian long distance is included. is it included? if not, how much is an add on? what does SFD mean in the plan’s title?

international calling not working after upgrade

I did an upgrade online. My new plan has the 1000 min Long distance addon with calling to India and a few countries (so did my previous plan). My international calling is not working anymore, it says ‘13H1 International calling is not enabled on your phone’ i need to connect with a rep to fix this...

Lowest Usage Plan

I am going to another country and will stay there for a few months. I don’t want to change my original plan into seasonal hold plan because I still need to receive messages from Canada through this phone number. But I don’t anything else. No data or callings, etc. What is the best(cheapest) plan fo...

New Tab and plan

I just put my order in for a new phone for my husband and I on a tab plan with a new phone plan ($50 with 5 GB) on May 2nd. We looked into upgrading for our son lastnight, May 9th, and noticed they are offering the $50 plan with 12 GB... TWELVE!!! We hadn't even recieved our phones yet and it has al...

How to reactivate my sim card

My account was canceled for late payment last month. I have paid all the due but it is still canceled. How can I reactivate it?

New plan

Hello. I just changed mine and my wife’s phone plan. Mine was a $43 plan with 1G data and my wife’s was a $40 plan with 500 MB. They were both changed to the $45 plan with 3G. When I goto look at the changes we both have only 1,844 MB now. Where is the other half gone?

trouble activating wifi calling

I'm out at my cabin, that does not have cell phone service, and trying to activate wifi calling. When I attempt to turn it on, it tells me to contact my provider to activate it....

plan chamge

I have a $45 2gb plan with 2gb free bonus from customer loyalty. If I upgrade to current $45 plan with 3gb, will I lose my free 2gb add-on ?

Need to change Plan

Hello I was looking to upgrade my plan from the basic $25 monthly plan to the $30 plan, but unfortunately I choose the Data only plan, that doesn’t have call minutes and pay per text. It says I need to wait till next pay cycle to change my plan again, but I can’t because I need to make phone calls f...

Plan Change

I’ve been with Koodo for over a decade, and always used to have the ability to change my plan online whenever I wanted. This is no longer the case. I had a support call a couple months ago when trying to switch to a better plan, but no one could explain why I can’t change my plan, only that it wasn...

Easy Roam not activating

Currently I am outside Canada (Saudi Arabia). And I am trying to add-on “Easy Roam” onto my plan to start receiving texts and calls. However I keep getting this error: “REST call 'service_agreement' failed with service error Status Code: 400 Status Subcode: PPI-420 Status Text: Invalid Price Plan S...

Can I add another phone with the same number?

I run a business and just hired an admin assistant that will be working from home. My only business phone line is a cell phone. We both need access to the phone line. Can I purchase another phone and have both connected to the same number?

Credit Check Question

So I am considering getting a phone plan and was suggested to try Koodo. I just read about the Credit Check and wanted to know how does it work if I have no credit? Because as far as I know I have no credit right now.

Data problem

when does data add on start?

Hi / I ordered an add on a few days ago, got a text confirmation and it shows in my plan —but the data isn’t in my phone usage yet. Anyone know if an add on starts immediately or in next billing cycle? thanks!

CALL DISPLAY

I changed my plan and it includes call display. But, my phone still does not show any number on the screen.How can I see the received phone number?

Change Plan of my Koodo

Dear Sir/Madam, My mobile number is *** *** **** , I changed my rate plan to seational hold last month before I came to India for vacation and now I am returning back to Canada, Kindly change my plan to same as December 2020 cycle. Please reach me to my email xxxxx@gmail.com Thank You,Karthik

Can't register SIM without an account number

I purchased a SIM card from Telus. But I can’t create an account to link it to without an Account number. But I can’t seem to get an account number unless I place the order online. I have my own phone, I have two brand new SIM cards. But How can I activate them without already having an account numb...

Upgrading my phone/giving old phone to a family member

Hi EveryoneI want to upgrade my phone and keep my number, but then give my old phone to my daughter and activate that on a new line and number, is this possible? I saw on the self serve under bring your own phone the $45 plan that says a bill credit, but in the nitty gritty it says must have a tab....

Smartwatch mobile plan linking

Recently bought a samsung active 2 GPS+LTE smartwatch, only to realize Koodo doesn’t offer mobile plan add-ons for smartwatches at the moment. I can return the watch for a GPS only (and save $), or will Koodo be offering that service in the near future? Thanks

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