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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 4,925 Topics
  • 24,788 Replies

4925 Topics

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Gertie Coordinator

Can I have more than one number on my plan?
Question

I would like to pay one bill per month, at the moment I am paying three - two pay as you go accounts and one monthly customer account. I'd like to have the pay as you go migrated to the monthly account. Do I need a separate plan for each number? Can i keep the numbers i have been using with pay as y...

47 6
9 hours ago
M
Meggy

Skipping “Add PLan” when upgrading a phone
Question

Hi Koodo community! Do you guys know how I can skip “add plan” and go directly to check-out? I’m paying 49$ a month for 8gb(got it on promotion), so I’m already eligible for the tab large, extra and extra extra, I guess. So I just want the phone. But I can’t check out without adding a plan. And I w...

85 7
D
12 hours ago
M
Mo845 New User

Monthly to Prepaid
Solved

Do I understand this correctly? I can purchase a new phone with Tab for a new account. Then pay off the Tab after 90 days, and then I am able to make that switch that phone over to koodo prepaid? With no addition fees??

94 8
12 hours ago
Kimmynj

Prepaid card

I bought a prepaid card for a cell I had the phone got broken befor I could use it do they expire

34 2
D
12 hours ago
aneron1998 New User

Keep free data add on when changing phone
Solved

Hi, I currently have the 45$ plan for 2gbs of data + 2gbs add on for free. I want to buy a new phone but i dont want to loose the 2gbs add on. I chose the medium balance that lets me pick the same plan for 45$ but I want to make sure the 2gbs add on for free will still be there once I make the ch...

139 5
P
1 day ago
J
JmacL

Bullshit customer service

I try calling the customer service to check someone out for my mom, and its gonna cost me 10 fucking dollars? Are you serious ? Even to email? That absolute bullshit. Talk about highway robbery

91 2
1 day ago
L
lucl

100 anytime minutes
Solved

I would like to know if in the 25$ plan, are the 100 anytime minutes for a whole year or 100 minutes per month?

93 3
2 days ago
C
caitlin65

Protection Plan
Question

Does anyone know how I can cancel my protection plan on my phone?

36 1
2 days ago
L
LisaMR

Plans??
Question

Why are family members i have under my plan being offered amazing deals on plans an i cannot get them? I got them to switch and i am a long time subscriber to Koodo ☹️

69 2
2 days ago
D
David Gibbons

can't make international calls

Hi even though I have pay per use for international calls, I am getting a message saying that for security reasons the call cannot be made.

85 6
D
3 days ago
G
Glenn9

Confused by plan details ...

This is the plan : $50 per month + applicable monthly tab charge 2 GB of Shock-Free™️ data1 Unlimited Canada-wide anytime minutes Unlimited messaging (text & picture)2 Call Display, Voicemail, Call Waiting, Conference Calling and Unlimited Canada-wide Family Calling4 Additional data $10/100 MB; addi...

196 5
4 days ago
D
Dee

Wi-Fi calling issue

Good evening all, I've attempted to ring Koodo's customer service on this before posting, but with no resulting resolution. I initially had a problem enabling Wi-Fi Calling from my home network and had to call for them to manually enable it on my account. They did so while also enabling VoLTE which...

168 20
B
4 days ago
S
Simon Fitzbay

Data add on and roaming?
Question

I currently use a 10gb data add on to my 1gb shock free plan and I'm planning to visit the United States in a couple of months using the roaming add on to my plan. Does anyone know if I will be able to use my data add on while roaming or am I limited to my usual plan?

123 4
S
5 days ago
Talmire

Ordered a plan, haven't gotten my sim card
Question

I bought a plan several weeks ago, and got an email stating that the sim will arrive within a week, and it hasn't. is there anything I can do about this? I don't feel like paying monthly to not have a plan.

54 2
6 days ago
J
janvanderscheer

Changing plan twice within short time (upgrade/downgrade)
Question

I have upgraded my plan from $60 to $70 one week before my plan refreshed (Nov 11th)., since I was in need for more data, just for that month. Now (two weeks later) I would like to switch back to the original $60 plan. Is this possible and/or are there any unexpected costs involved for using more da...

66 3
6 days ago
A
Amit2007

OUTGOING CALL CHARGES TO USA

WHAT IS THE OUTGOING CALL CHARGES TO THE USA FROM MY KOODO MONTHLY RENTAL PLAN

59 4
G
6 days ago
M
Ming Yu

$30 100MB 100 min Plan SFD

What's the 100 min means? Is it means that I have only 100 free air time?

32 1
6 days ago
canucks4life New User

Koodo kiosk marketing Remembrance Day?

Pretty distasteful marketing off our fallen heroes?

192 11
D
9 days ago
C
cw

Easy Roam in Europe

I am going to Europe soon, I have several questions about Easy Roam: 1. When is the best time to active the Easy Roam: in Canada or in airport of Europe after landing 2. If I did not active it, when I use data like google map first time in Europe, is it active Easy roam automatically or charge the r...

162 14
10 days ago
K
koolindsaydoo

minutes
Question

Specifically looking for minutes usage and billing. I changed my plan before the end of the billing cycle to have unlimited minutes, after going over my 500 minute limit during the month. Will I be charged for going over during the month? or is my new rate plan with unlimited minutes at the time of...

37 2
10 days ago
jrlbenedict New User

No LTE on Tablet Plan
Solved

So I just got a new tablet plan ($15/3GB), but it appears to only connect to 3G. I’m using it on an iPad Pro and I already changed the APN to sp.koodo.com (although I don’t think it has anything to do with this). I tried restarting, taking the SIM card out, resetting my network settings, and checkin...

79 2
10 days ago
D
Davide17

Mistake change plan
Solved

Hello I've just changed my plan but the company where I work told me they can't pay more for my bill, how can I dismiss my changes and go back to the previous plan? I see I can't do more than 1 change in the same month. Please tell me there is a solution for this!

159 10
10 days ago
J
JLamontagne

Roaming in the USA for about 2.5 months
Question

Hello, This winter, I will be in the USA for about 2.5 months and I am looking for a Koodo Roaming package where I would only pay for the voice (only incoming calls) and SMS but without any data plan. I already have a 15GB hotspot data plan with AT&T. Thanks in advance for your support 🙂 Jean L.

198 4
B
11 days ago
M
myorei

getting new account but how to add $20/1000min/France?
Question

I want to transfer from my present provider. I added the $50 byop plan. The $20 for 1000 mins to France was then not showing on web page to add to the order. How do I add the France plan to the basic $50 plan when creating an account. Another question on this. Do I need a basic plan with at least 1...

55 4
R
13 days ago
K
KamJam

Upgrading Phone, Keeping current plan - do I get to keep current add-ons?
Solved

I'm currently on a $60 per month plan that includes 3GB of data and it came with an extra 3GB as an add-on. I want to get a new phone (under Tab Medium) and keep the same plan. If I choose the "Keep Same Plan" option, do I also get to keep my 3GB add-on? Or will this disappear and I would only be...

156 2
13 days ago

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