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All discussions about Koodo plans and add-ons.

  • 1,077 Topics
  • 3,842 Replies
1075 Topics
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Cooper PengshiBeginner
asked in Plans & Add-ons
Why so slow hoelme internet speed!!

100M plan, the real test is nearly 0.75m? it has been several days and always cut out at night!  how can i get customer service from agent?

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MadipanConnector
asked in Plans & Add-ons
want to lower my mobility plsn to one that has no data

Hii I have a mobility plan with unlimited calls and 20gb 4g data.i would like to reduce this plan to unlimited calls and 0 gb data.i have my own phonei do not see this option on self serve. I know it is available for 20$/ month.How can I get this plan? 

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coltin12Beginner
asked in Plans & Add-ons
US booster add ons not working, pre paid customer

I have a US roaming and talk booster add on but I tried last night in Oregon and neither is working. They have worked on previous trips. I can't find any way to contact Koodo directly beyond their ai chat which wasn't helpful. Any suggestions on how to contact them while down here?

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ptl-ankurRockstar
asked in Plans & Add-ons
Resuming services from Seasonal Hold

I have resumed my services after a sesional hold for one month. I have selected a new plan and I can see the transaction is posted in my account but still the data and call service is not activated. I made this changes on Feb 18.Any idea how I can reactivate my services?

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LoggerheadBeginner
asked in Plans & Add-ons
What prefix to call me in Europe?

I’ve bought an Easy Roam Europe Travel Pass.  Exactly what prefix or number would people in Canada use to call me while I’m in Europe?

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BluewatcherBeginner
asked in Plans & Add-ons
roaming charge

I was charged for roaming on my last bill but was not out of the country. I need these charges reversed

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Flo Koodo
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Lovey DoveyBeginner
asked in Plans & Add-ons
How is Data Being Used When It's Turned OFF?

First I should explain, I have very little data included with my package (250mb) because I RARELY use it.  I’m in my 60’s and I still prefer using my laptop to look up whatever I need. (bigger screen 😄)  Plus I have an entire Google home so if I need a quick answer to a question, I just ask. Let me go back a bit.  I was always getting texts from Koodo saying “You’ve used 90% of the data included in your base plan”.  I would go onto my laptop, log in to my Koodo account and check my usage.  Yup almost gone, but HOW if I didn’t use it??Solution! I turned DATA OFF!  On my phone it’s easily found under Network & Internet, Sims, Koodo, Mobile Data, OFF. Here’s where it gets strange?….I have been home for 3 weeks straight!!  (I tripped over the dog and fell so now using crutches🤦‍♀️)Today I get ANOTHER text from Koodo saying I’ve used up all of my data AGAIN!!?HOW?? My phone has NOT LEFT THE HOUSE!!HOW?? My DATA IS TURNED OFF WHENEVER I’M AT HOME!! 🤷‍♀️So once again, using my laptop,

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PhiloikBeginner
asked in Plans & Add-ons
Was my call from koodo legit or scam?

(fyi the the call was in french as I’m from quebec and I am french myself)I just got a call from potentially koodo after a few days of porting my number and leaving to another cell provider. I got offered me a good deal and told me I was a good constumer with my payments and being with them for many years and wants me back with a competitive deal after telling my current plan with the other provider. He had pretty much every information about me from account number, drivers licence to my SIM’s serial number printed to it. He also send an email I asked to confirm the legitimity, being “ koodo@e.koodomobile.com ” and is probably legit.though, I am a victim of someone stealing my number and was too scared at the moment to go foward with changing back my number to koodo. Maybe the SMS they would send could be potentially a way to steal my number like it happened once and have access to all my 2-step authentificatiors for example. The information the person had was pretty worrisome if it is

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DilrajSachdevaBeginner
asked in Plans & Add-ons
Easy roam travel pass

Hi,I have a easy roam travel pass effective on Feb 1st 2025 with expiry date of March 18th 2025. I started using it on Feb 3rd 2025. since its for 30 days would be valid until 5th March 2025 (30 days consecutive days from 3rd march 2025).Also I will be travelling more than 30 days, how can I re add the travel pass after 5th march 2025 being outside of Canada already? Thank you,

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RTak2220Beginner
asked in Plans & Add-ons
Unable to activate Disney+ account with Stream+

I am having issues linking my Disney+ (activating it) through my Stream+ subscriptions. I had to cancel the subscription and restart to try to fix the problem but even after resubscribing, I did not receive a Disney+ activation link. Only a “launch” button appears on my self serve which then redirects me to payment options for Disney+.  What do I do?

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Flo Koodo
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AmandarBeginner
asked in Plans & Add-ons
data working in US but phone calls not

Husband traveled to US easy roam added and data working but calling is not. Any suggestions??

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Dinh
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Roland KilpatrickBeginner
asked in Plans & Add-ons
Pixel Watch 2 & Koodo OneNumber plan

Koodo says that their OneNumber phone plan works with the Pixel Watch 3. But I have a Pixel Watch 2. I want to know if my Pixel Watch 2 will work with the OneNumber plan.Thx!

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Dinh
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CEvoyBeginner
asked in Plans & Add-ons
Can't Add Perk

Hi,I got a new phone a couple of months ago, and since then, I haven't been able to choose my perk. I have tried multiple times to add "Rollover Data" as my perk, but after following the promtps, I end up with "No perks were added".Can you please add this for me?

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Flo Koodo
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ReneeHBeginner
asked in Plans & Add-ons
Unable to pick perk

I’ve been trying to add rollover data to my plan as my “perk” however I get an error message everytime I try.

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Flo Koodo
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NoahWL1114Beginner
asked in Plans & Add-ons
cannot add pick a perk - rollover data

For months now I have tried adding a perk ( rollover data) I continue to receive the same error.  Transaction ID here: U1739628989721153352Can someone assist with adding the perk to my second line?

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Flo Koodo
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AbdellatifConnector
asked in Plans & Add-ons
cant remove my adds international sms /mms

please i need to remove the add on international sms and mms it cost me 3$ per month i tried  many times i coundnt  thank you 

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CKR
CKRBeginner
asked in Plans & Add-ons
unlimited Canada-wide calling but pay extra for "anytime minutes"

Why would I need "Canada wide booster add ons" if I would get unlimited Canada-US calling with this plan?:https://www.whistleout.ca/CellPhones/Carriers/Koodo-Mobile/Personal/Koodo-Mobile-40-Prepaid-Base-Plan?contract=0

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Dillon33Beginner
asked in Plans & Add-ons
Want to keep my same rate plan and upgrade phone

Hi there, I have owned my phone for 5 years. Tabs been paid off for 3 years. I'd like to upgrade my phone and keep my same rate plan. I pay $53 a month for 60gb of data at 5g speeds. I try to upgrade my phone and it tells me I cannot keep my current plan unless I pay retail price. I wouldn't mind upgrading my rate plan because it's about the same price. But I see they are all 4g plans. Is there anyway around this to keep my same plan because I do not want to go back down to 4g speeds when I'm using LTE now. 

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AndrelBeginner
asked in Plans & Add-ons
CAR7PASS

I activated CAR7PASS for my vacation to the DR - worked great for the first 7 days - but when I attempt to renew for an additional 7 days, the system replies that it’s already active on my account, despite the fact that I’m past the 7 day limit of my initial purchase 

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Georgia Koodo
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MiladydaOrganizer
asked in Plans & Add-ons
Senior's discount for internet

Hi, the canadian government sent me a letter for a senior’s discount for my internet but I wanted to remain with unlimited data seeing I watch my shows on Prime with internet. The plans they shared have limited data. Can someone help me please! Thanks

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Jamal Karsli
Jamal KarsliBeginner
asked in Plans & Add-ons
call back - change plan

Call back on this number +1********409

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mintBeginner
asked in Plans & Add-ons
Using my plan in the U.S

Hello My plan is $44 50GB 4G UL Can Min SFD (4G speed)Perks: One included at no extra chargeUnlimited Long Distance Pack (27 countries)With this feature you are getting unlimited long distance calling to specific countries like the US, China, Hong Kong when calling from anywhere in Canada. Q1. Can I use calls and data with my current plan when I travel to the U.S.? Q2. Does this option mean I can make calls from the U.S.?If I only need to use data in the U.S. for one day, is there an add-on available?   Thank you

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ashton123Beginner
asked in Plans & Add-ons
How many profiles on stream+

How many profiles can I get with stream+. Currently on the tier of netflix and disney+ for up to 5 profiles/users

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Antukin14Beginner
asked in Plans & Add-ons
you send me a new number

You send me a new SIM card but you offered me a cheaper plan for my current number when I specifically said that I want to keep my number. You can review the call that transpired. I thought I’m only getting a cheaper plan now I have two number that I need to pay. 

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Flo Koodo
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muhConnector
asked in Plans & Add-ons
accepted free Apple TV+ subscription, have not yet received activation email or text

The previous thread about this was closed for comments for some reason, so I am continuing it here:I accepted the free Apple TV+ subscription several days ago, but I have not yet received the activation email. Why is this?My spam folder is empty.There was no confirmation either by text or email at that time, just a statement that I would receive one.When I login to self serve, there is no Subscription area. There is no Apple+ TV icon.  There is no activate button.

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Flo Koodo

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