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All discussions about Koodo plans and add-ons.

  • 1,088 Topics
  • 3,918 Replies
1086 Topics
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Sass1Beginner
asked in Plans & Add-ons
New Plan

I have set up a new plan that is $10 cheaper if I sign up for auto pay through my bank. I did this but my new plan keeps showing up on my emails without the $10 discount, even after going to self service and changing to auto pay through bank. If I don’t qualify, then I could have stayed with my original plan, better plan at same cost.

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oreleroBeginner
asked in Plans & Add-ons
Koodo paused my internet even though usage says not 100%

Hi community!My first message here.Never had any issue with Koodo until today when it paused my internet data and showed me 3 different addons, I picked one in the rush as I was in the middle of a meeting.2 issues:-the internet did not resume (I missed the rest of the meeting, good job Koodo)-the payment of the addon went through I am at a loss, how can this be explained? Thanks in advance. 

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oilchickbcBeginner
asked in Plans & Add-ons
"Failed to submit port in request."

Hi! I’m trying to transfer my number from another provider. I made my first attempt on Tuesday and I replied YES to that SMS.  Turns out it failed and I just found out. Now I want to port in again, yet it keeps saying "Failed to submit port in request." What can I do to fix this? Thank you!

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Flo Koodo
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JohnsterOrganizer
asked in Plans & Add-ons
Stream+Premium plan expiring, need assistance

My Stream+ Premium offer is expiring.  Without that offer it is not worth it  for me.  I need to speak to someone to see if it can be extended or cancelled.  How do I make that happen? 

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LauralConnector
asked in Plans & Add-ons
least expensive plan option

I spoke to 2 Koodo reps over last many months and am told there isn’t a low cost plan with very little data in Canada. I think they must be misinformed as the CRTC mandates a cheaper plan. $ is tight and I want to stay with Koodo. Any advice is welcome

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mikhailBeginner
asked in Plans & Add-ons
Unable to Change Plan

I’m unable to change my plan and have been for a while. I get to choose a perk, select one, and then get transaction error. Tried over last few months with various offers I’ve gotten, and always fails no matter the plan or perk picked. Single line on the account with auto pay, so not sure what’s wrong.

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Allan M
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Tammyj_bcBeginner
asked in Plans & Add-ons
using existing plan in Turkey

My son is going to Turkey for 10 days. I looked into getting an easy room pass, but Turkey is not on the list for eligible countries. I’m finding confusing information about what happens if he uses his phone as is while in Turkey. How does roaming work there and what does it cost? is it better just to buy a SIM card there?

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nehasanazizBeginner
asked in Plans & Add-ons
stream+ not working. (payment still processing)

I just got stream+ subscription and it mentioned to activate service. I clicked on it and now it says payment in process?  It’s been several hours since.what should I do?

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Dinh
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DhillyerBeginner
asked in Plans & Add-ons
match price

I received an offer from. Company i have my tv and internet with.  Will Koodo match offer or price?

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NeveBeginner
asked in Plans & Add-ons
tab

If I pay off my tab, do I then qualify for a lower "bring your own phone" rate? 

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NeveBeginner
asked in Plans & Add-ons
sms

With my unlimited Canada/U. S. texting, can I text while in U.S.?

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NeveBeginner
asked in Plans & Add-ons
reactivating original plan

I'm about to reactivate from seasonal hold to my original plan, but I see the rates are more expensive now. Is there any way to get my original rate, or an even better deal? I gave not been happy with Koodo of late. 

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SummerSunAdvocate
asked in Plans & Add-ons
Keep receiving offers on phone but they don't exist when logging in.

I keep getting a text message I am eligible for an upgrade at a good price with pre authorized banking.It tells me to follow the link, login choose plans. The issue is when I log in the offer I am receiving on my phone does not exist and is not listed. The offer being shown is not even close to what is being offered as per the message.Why so?

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FogmannBeginner
asked in Plans & Add-ons
How do I confirm Easy Roam 30days Europe is added for second month?

I added Easy Roam 30 day Europe the day we departed Canada May 2. I received a text saying EasyRoam is active till June 16. EasyRoam 30 says it is only good for 30 consecutive  days.  On June 1, and I tried adding another 30 days by texting EU30PASS to 7626.  Reply was that I have Easy Roam already active.  I am trying to an avoid the $16/day Roaming, and ensure I have the 30 day deal.  I am confused, as the 30 plan is active for 45  days, however only useable for 30? How am I getting charged  for the remaining 15 days? Billing says roaming charges may not appear for 90 days!

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MelanieAMBeginner
asked in Plans & Add-ons
Roaming in Costa Rica - how well does Koodo roam in Costa Rica?

I can’t add an eSIM (old Iphone X) so I am hoping to use Koodo Easy Roam, Roaming until I get into a store to buy a local SIM. Has anyone used Koodo Roaming in CR and were you able to get a Network - at least in major cities like San Jose ? 

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saturnsaysAdvocate
asked in Plans & Add-ons
Very slow internet speeds regularly, especially in the later evening while trying to work :(

Hello,My download speed is frequently well below my promised plan -- I'm paying for 100 Mbps and Ookla Speedtest is indicating a general average around 2 Mbps, even 0.94 Mbps. This is especially a problem when I'm working late in the evening. I’ve tried addressing all the troubleshooting recommendations:My modem and router are in the same room as my devices. The modem is directly next to the cable port.  There are no cordless phones present, nor are there any microwaves or other appliances running at the same time. The modem and router can't be moved to another room, because there are no other cable ports available. The modem is elevated on a table and there is nothing else around it.  I live in a semi-rural area, so there is no interference such as would be in a place with many other signals. There are no construction materials, walls, etc hindering signals -- I used to live somewhere with a tin ceiling between floors, so I am familiar with that issue, and that doesn't apply here  I'v

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venniqueBeginner
asked in Plans & Add-ons
Charged $40 Instead of $35 for Promotional Plan

Hello,I’m writing here because I don’t know where else to turn. The AI chat hasn’t been helpful, and I haven’t been able to reach anyone by phone.I received a promotional offer from Koodo: “75GB of data for $35/month for 6 months, then $40/month after that.” I replied YES before the deadline, and the plan was activated this month.However, I was charged $40 instead of $35. The same thing happened to my partner, who also accepted the offer.Why did this happen, and how can we get it corrected? Thanks in advance for any help!

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Heretic1011Beginner
asked in Plans & Add-ons
didnt get discount on extra line with ore authorized payments on

I just added a new line for my wife on my account because I had seen it was on discount from 35 down to 25 a month with pre authorized payments . I don’t see that reflected when I look at the plan it says 35 and I just want to make sure it will be 25 as advertised.

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kupopiBeginner
asked in Plans & Add-ons
Plans with Wifi Calling

Hello, we would like to switch to Koodo but can someone please specify which plans to choose from that allows for wifi calling? Viewing the details under each plan doesn’t mention this feature. I would be bringing my own device. Thanks so much.

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Allan M
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EturnipConnector
asked in Plans & Add-ons
loyalty offer not showing up

I recieved a text with this offer: Koodo: Hi [edited out my name for privacy] , jump on this limited time loyalty offer!When you upgrade to a new phone with the Tab, you get access to an exclusive Pick Your Perk Plan with 4G Nationwide 75GB for $45/month with pre-authorized bank payment. Plus, you can choose a free feature to add to your plan.To redeem this offer:1. Go to koodomobile.com/sl/tXwb9xrCwD and visit the "Plans" page to see your special offerOR2. Visit your nearest Koodo store and show them this SMSHurry, offer ends soon. Conditions apply. You're included on the list for Koodo offers and deals. To be excluded, reply "unsubscribe" or visit koodomobile.com/sl/k4OQtDPtlw  I followed the link and chose a new phone but when I got to the plans the offer didn't appear. I still found one better than my current plan so I picked it, but I'm wondering if it's possible to change it to the offer from the text. Thanks for any help you can provide!

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Ingrid Dilschneider
Ingrid DilschneiderBeginner
asked in Plans & Add-ons
US Easy Roamm for 7 days

Hi, I was wondering if there was a US Easy Roam option for more than 7 days.  I travel to the US for 2-3 months a year. Thank you - Ingrid :)

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Jaki TaylorOrganizer
asked in Plans & Add-ons
Easy Roam Travel Pass -UK Inquiries - Help?!

Good Day,I am planning on purchasing the Easy Roam Travel Pass -UK  for $ 50Easy Roam Travel Passes | Koodo Mobileand I have a few inquiries, that I need clarification on, and  I am hoping someone can help me out with. . EUROPE:To get a 14-day Easy Roam Travel Pass (cost of $50): Text EU14PASS to 7626Do I have to text this on the day I am leaving for the UK . or can I do it beforehand.. Does it automatically get activated? once the text is sent.. need to be sure so all 14 days are covered. I leave for the UK in a week in a half..  I have and existing plan that covers unlimited text and calls within Canada and 5GB data In regards to the package pass: once in the UK ---I need to know exactly what I can use without getting additional surprising charges. Once I land in the UK --Does that mean I can call and use my regular text  to send to people back in Canada. without getting charged pay per use.   (also silly question- but do I have to enter the international codes before calling/texting

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DawnPBeginner
asked in Plans & Add-ons
add perk is not working

I recently added a line item to my account but can’t seem to add the perk.  I’ve tried several times over the past 3 days.

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Georgia Koodo
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KeikomBeginner
asked in Plans & Add-ons
I'm not getting a promised promotional discount

Hi, I recently changed plans to the current one as you promised $10/month discount if I set up the auto payment from the bank. I set up the auto payment accordingly. But I found I was charged the full amount of $39 +tax. Can you investigate, and if the discount is not applied as promised, bring me back to the previous plan since it was better with the same price?

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sunnymangosBeginner
asked in Plans & Add-ons
question changing plans

Hi so this is my first time changing plans on my own and I just want to clarify before making any drastic changes. So both me and my sister share an account and are getting these offers. For example my sister is getting $35 per monthwith auto-pay by bank account (which is $10 off). But in our original plan/bill, we get $5 since we have our own phones. So my question is will we still get that $5 off additionally? Making it $30 a month? Thank you!

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Allan M

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