Plans & Add-ons

My data roll over doesn’t seem to be working as not getting any alerts anymore with the amount and cannot seem to see what I have for data.when I try to confirm my rollover it says I have not selected anything.

If a new Ontario BYOD customer joins the $35 monthly Starter plan now, can they switch to the $15 monthly Starter plan before November 24? Is that allowed for existing customers, and are there any waiting periods or restrictions?

Travelling to Mexico. If I use the easy roam add-on do I need an eSIM card? Is one better than the other?

I have tried three times thru koodo customer service to fix my account perks. When I attempt to change it from roll over date to us roaming I keep getting the error. I have gone thru customer service 3 times and each time they verify that even they can't fix it and will pass it up. The system has stopped rolling over data for 3 months now but has not moved to include us roaming  All they offered was to add in the add on us roaming and commit to crediting one time only the $5 per use fee .... But months in a few hours with them on the phone and no fix has occured and no follow up is given  I asked them to just include USA roaming in my account while they work on a fox but they said that's not an option  Other than moving to my former provider who is including roaming at no cost .... I'm kinda running out of options and patients with koodo ?

I got a great deal two years ago on Black Friday.I can’t remember if this was a deal for 24 months as many are or if it will carry on at the price I have now.Is there a way to find out if its ongoing or has an end date? Thank you.

I’m beyond frustrated at the unreliability of koodos customer service.  I need to speak to someone regarding my streaming bundle. I cannot manage it.

I have international data roaming turned off as I usually use an e-sim for data for international travel to avoid using easy roam or getting accidently charged for data. I recently got a plan with Canada / US  / Mexico talk text and data, and am planning a trip to Mexico soon. Will that plan work without turning international data back on? I ask because it is hard to remove again, needed to be done by support last time, not self-serve.

There are two unknown phone numbers in my account. I never signed up for these and now my billing account is over charged. Two completely different new plans that I did not sign up for. What do I do??

Got ask email last week saying my Koodo connection had been upgraded to 5G.  However I couldn't see the setting in my phone so went in to the Telus/Koodo store to upgrade my SIM ($10).  Showed LTE+ at the top of my screen, but sales guy said it was the same as 5G (lying or ignorant?).  Got home and the LTE+ had disappeared and my mobile networks setting says LTE.  Here's what my Gemini search says:  Why the S20 Ultra won't connect to Koodo 5GThe Root Cause: When the Galaxy S20 series was originally released, mid-tier Canadian carriers like Koodo and Public Mobile did not offer 5G services. Consequently, an agreement between Telus (Koodo's parent network) and Samsung meant those specific carrier profiles were blocked from utilizing 5G at the operating system layer. [1] No Updates Coming: Because Koodo introduced 5G plans long after Samsung ended major software lifecycle updates for the S20 series (which officially wrapped up in early 2025), the necessary firmware patches or Carrier Spec

If i change my plan while in the middle of an existing 2 year contract, will it reset the timeline of the contract or will it stay the same as the original?

I been trying to add the free Roll Over Data Perk to my plan but everytime I go in to select the perk and hit submit it comes up with no perk selected. would some be able to help me add this perk to my account please.

I wanted to update my plan as I noticed there was a deal for the same plan I already have, but for a cheaper price. When I chose the new plan, I wanted to keep the same free perk I already have, the rollover data, however, when I got to the checkout page, it said “no perks selected”.This is for my line ending in *51.

Yesterday, I selected a plan, entered all my details, placed an order, and registered for self-service. However, I don’t see any instructions on how to install my eSIM, how to start using Koodo, or how to transfer my number. For the past two days, all I’ve been seeing is this: Your order is in progressYour account has basic access for now. You'll get full access when your order ships.When will I receive the QR code with instructions?

So I tried activating the $159/year prepaid plan for my mom who is with Telus prepaid. Unfortunately it will not accept any of the my credit cards including hers as it wants the 16 digit number to have no spaces. Attempting to erase spaces screws up the whole number.Anyone have a workaround? No going to a Kiosk is not an option for me..

I have a family plan. My son decided to upgrade his phone and data plan. The upgrade and plan change, these went through fine. He wants to keep the data rollover as his perk. I am unable to add it back to his line. I deselect and reselect, click apply, and it saves and then states no prk has been added to his plan. I've tried this on a PC as well, using incognito mode, same result. I would also note that I've had issues in the past this this line. Can someone add the rollover perk to his line on the back end? His number is the one one his account ending in 67.

I have a Samsung A530W from 2018. Whenever I get a VM I am suppose to get a little icon on my home screen on my phone to show I have a new message. I am not getting any notifications on it and not sure if it is a setting on phone or Koodo. I went through the voice mail prompts and listened to all the notification options but I am am still missing voice mails as the only way I know if there is a message is if I manually hold down the 1 key to dial my voicemail. It is inconvenient for me.

Hi there, I received a plan offer that I’m now considering. I currently have one month left on my tab. If I proceed with taking a plan offer, does that mean I would be charged to pay off the remaining Tab balance (which I understand I can already on the self-serve) as well as the Tab Bonus?This would be a big deciding factor for me so looking for an advice!

I changed my free perk to the 1000 international minutes. There is a tick in the checkbox. I click ‘next’ , it ‘initializes’, then the web page says I have No Free Perks. What gives?? This has to be the stupidest piece of software going! So, do I have the free perk or not? My next payment cycle is Nov. 9th. 

Over the past 2-3 days I've been experiencing some odd intermittent issues in Southern Ontario. Receiving RCS and text messages but outgoing messages failing to send.Very very slow data and page requests outright failing. As in my data connection not working at all. Communication via data being very flakey. I browsed ebay just fine but when I tried sending a message on the platform it failed. I tried twice. WhatsApp was similar. Outgoing calls via cell or data not connecting to the network in a reasonable amount of time. As in taking a long long time to connect to the network.Is anyone else experiencing similar symptoms?As soon as I'm on Wi-Fi the problems resolve. I'm on an SE 24FE and this is the first time I've run into this. It's frankly been pre

List of 27 Countries in Long Distance calling Perk. I can get it using the online available AI tools but is there any authentic link from Koodo Mobile with this list

My phone has Easy Roam on it, but for an upcoming trip it seemed more economical to use an Easy Roam Pass. Having added the pass, I see both Easy Roam *and* the Easy Roam pass on my account. I don’t want to wind up paying daily fees for Easy Roam as well as the price of the Easy Roam pass. Do I need to deactivate Easy Roam before departing?

Does koodo support satellite texting in the Samsung phones that have the ability? Just want to confirm before i buy one. Thanks!

I am planning to get a Europe Travel Pass for an upcoming trip to access my plan abroad. The description states that I will have access to the data from my plan, however, I have the “rollover data” perk, and I am wondering:Is the rollover data accessible when using the Travel Pass?Or is it only my base monthly data that I will have access to?  

i’ve googled, i’ve self served i’ve contacted koodo ai and i still just can’t seem to cancel my stream+ ?!

Hi,Can a Koodo rep/support person confirm for me if MMS is covered on the Europe Easy Roam Travel Passes? My plan includes unlimited talk and text (both SMS and MMS) in Canada and I’m planning to add a 14 day Europe Easy Roam Travel Pass but the documentation is unclear.I don’t know if “ Note: Picture and video messages (including iMessage) use data, so they count as roaming” means“MMS messages will come out of your data allowance” or “MMS messages are charged per-message at expensive roaming rates” or “if you receive an MMS you’ll be instantly switched to roaming” (which is OK, I plan to use the roaming, hence why I’m adding the travel pass).Can you please clarify:Will I be charged if I get an incoming MMS message from Canada while in Europe? Am I charged to send an MMS message to Canada from Europe? If the answers to those are “sometimes” can you please provide the details e.g. only if you are over your plan’s included monthly data or some other stipulation? Does unlimited calling an