Koodo Community

Plans & Add-ons

All discussions about Koodo plans and add-ons.

5,029 satisfaction
25,127 Replies

5029 satisfaction

dkoodo

How do I re-subscribe to Koodo SMS offers

Question

I used to receive SMS offers from 5188. I accidentally unsubscribed. How do I re-subscribe?

brandonb21 New User

Trying to upgrade My 2GB for 10$ to the new 4gb Deal!

Question

last year i got a text for 2GB of data for 10$, i added the deal to my plan, now this week koodo is offering 4GB for 10$ instead of the 2GB. Is their a way to update my plan to the 4GB for 10$?

Foodie21

Texting Charges...

Question

I have the $50 per month plan that includes unlimited messaging, 2 GB data, and 500 minutes and was wondering if I would be charged extra if I am messaging a friend in another province? It is within Canada of course but I am new to Koodo and want to double check.

ChristopherBenevenga New User

I want to switch from my current plan to the Summer Sale Promo Plan

Question

Kodoo is currently offering a summer sale promo plan for 6GB for $55 per month. I am currently on a $50 / 4GB promo monthly plan and would love to switch over to this plan, but it won't let me choose this plan from within the list. Is this possible to do? I still have to pay off 150 from my tab,...

floridot New User

travelling to U.S.

Question

In 2015 I was in California for three weeks and paid $45 to have my Koodo plan active while I was there. I am on my way back and would like to know if it will now be $8 x 21 days ($168). Thanks.

Kate S New User

Data plan change

Question

HI! I took advantage of an "upgrade your phone and get 15g of data" promo last month. But self serve still says I only have 8 gigs. I really just want to phone koodo and ask them to sort it out because I have the agreement they emailed to me stating 15 gigs etc. But I cant find anyway to directly as...

Osama El Banhawy

easy roam add

Question

i am trying to add easy roam using selfserve but nothing work when i choose any option i got this message: Please refresh the page or try again later.An error has occurred.Please refresh the page or try again later. also i tried sending ROAM to 7626 it gives me : sorry we were not able to add easy...

vprial

2GB45 Plan not taking effect?

Question

Hello I received an email from Koodo entitled "Account changes are coming" indicating my monthly rate will change to $43 and giving me a special offer for a new plan if I texted "2GB45 to 5241" by July 31st. It said "It may take up to 7 days to process, but don't worry, you'll get a text from us whe...

Pearle New User

Promotion 1000 Intl LD min Bonus V2

Solved

What are the requirements for my country to be eligible for the promotion 1000 Intl LD min Bonus V2?

zanzibari

Easy Roam in French Polynesia

Question

I'll be heading into the South Pacific this week with my Koodo phone and EasyRoam - but there's some ambiguity about whether I'll be covered in Tahiti. https://www.koodomobile.com/easyroam This page says that French Polynesia is covered by EasyRoam. Further down, under the 'Things to know' header,...

Caper007

Receiving calls and texts from canada in europe.

Question

My wife is travelling to Europe. I added Easy Roam to her line. If I call or text her from Canada, would that trigger the $12 easy roam fee? Thank you.

Julien L New User

The 12GB for 75$ plan a glitch?

Question

I have switched to the 12GB for 75$ plan that only shows when switching and I don't know if it's a glitch cause prorate says I have 9GB yet only used 700MB...

Chantal New User

Pre-paid plan 15$

Question

I noticed that the 15$ prepaid plan now offer 250Mb of data every month. I've been on the 15$ prepaid plan for a few years now and it doesn't include the 250Mb of data. If I switch to the new plan do I loose all my add-on booster? Thank you

univis New User

Add a family member to my account

Question

My wife is on her traveller’s visa in Canada and she is going to apply for permanent residence very soon. I want to add her to my current plan or we create a joint account and we have both our names on our monthly bill. Please help me me to know if this is possible. Thank you!

Mostafa Taherian

Promo codes and special offers not working

Solved

Hi, last day I ordered Samsung S9 online through the website and it was required to upgrade my current plan into medium tab (55$/month). As you know, there was a public offer for the plan over 50$ by the use of the promo code 'KOODOOFFER' to get $10 off for a year. But it did not work in my profile...

bonez New User

How do I get approved for larger tab?

Question

I am interested in adding a second line to my account for my partner. When I choose the Samsung S10E for example, it only gives me options for a medium tab price. I have been with Koodo for a year and always paid my bill on time. I know someone will probably tell me the larger tabs aren't a great de...

madddd

What does MBSK mean?

Question

My plan says $30 500min MBSK Plan . My previous plan just said $33 500 min Plan. What is MBSK and what is the difference between the two? Thank you.

carvel

2GB45 changes not taken effect after 15 days

Question

When does my 2GB45 take effect? I received SMS confirmation on June 9 it would be processed in 7 days and it has been 15. I ended up having to top up this month.

butcher99

new $15. plans with data

Question

I have the basic $15. plan. I see the new $15. plan also has a bit of data. How do I get that? Why do existing customers not automatically get the upgrade?

NestorReyes New User

When does the Summer Sale end?

Question

Does anyone know when the Summer Sale ends? Thanks, Nestor

ChristyW

International roaming

Question

Hello, my teenage daughter is heading to Iceland for a week. This is first out of Canada trip for us and am not wanting to get a huge bill from her phone. If I dont add the Intl voice or data on or get east roam add on does this mean that her phone will not work and she will only be able to use app...

Laura123

Credit Check

Question

My partner and I have been wanting to start a contract with Koodo for quite some time now and we are looking for a plan that we could both be on. However we are not sure if my credit score is good enough for two people on one plan. To sum things up- I was wondering how much credit would you need to...

Phani New User

International Voice Addon

Solved

Hi, I have taken a new koodo connection on 23rd May at a Koodo shop and the plan is $50/month with 1000 international voice min per month addon. My billing cycle is shown as 02nd May to 1st June. Now when I check the usage through self-serve it shows like few international calls are charged on 1st...

Todd Huntley

cruise texting

Question

I understand on a cruise I will pay .60 cents for outgoing texts. What I'm wondering is: If data roaming has to be on to send the text, will it also be updating apps eg: Instagram, facebook, etc, and giving me 15$/ mb roaming charges? If so, how can I avoid that will still being able to text? Thank...

Mtl514 New User

Europe and Koodo

Solved

Family is traveling to Italy/Greece for 3 weeks. 2 of us are with Koodo & 1 with Telus (work-plan). Colleagues have advised us to purchase a Vodafone hotspot dongle (15gb) and to have all 3 phones link to it when wifi is not available/strong enough. Just have a couple of questions about this appro...

1
2
3
4
...
202

Page 1 / 202

srlawren has earned the badge: Koodo Tab Expert
srlawren has earned the badge: Self Serve Expert
srlawren has earned the badge: iPhone Expert
srlawren has earned the badge: Android Expert
srlawren has earned the badge: Prepaid Expert

Show all badges