Plans & Add-ons

my data plan expired when i bought a new phone

Koodo Rates Manitoba

Hello Koodo Community, Why has Koodo mobile provided customers in other provinces with an extra 5gb of data but not here in Manitoba? I am quite upset with the fact that Manitoba and Saskatchewan are continuously left out of every single upgrade to service possible when it comes to telecoms. Koodo...

I’m an existing customer, why can’t I get the black friday deals that are on promotion? they are more money than my current plan but have more data.

There are promotions on plans right now but when I sign in and try to change my plan, they disappear. I’m on a tab and need to spend a minimum of $45 a month on a plan, and the plan I want is more expensive than the one I have now so I don’t see the issue.

data

i have an issue with my data,. i recently change my plan with a 4 gb data acouple months ago, well teh next month it ends up not working. now im paying a bit more cause of the data. is there any way i can fix my data online or do i have to go to the store to actually fix it. im not the account holde...

My plan adds-on

Hi, 2 days ago, I purchased a phone online and selected to keep my original plan with add-on. After that I found the international call to China is not available now, but in my original plan there is an add-on with 1000m LD to China, HK, Germany etc. for free, so I’d like to know what wrong was hap...

Are Unlimited minutes canada wide

If a plan has unlimited minutes, does that count for all of canada? My current plan says Canada wide in the breakdown but the new plans I am looking at only mention unlimited minutes.

Add on was not removed and cannot remove in self service

Before travelling in October I contacted koodo call center and requested to put my 2 phones on seasonal hold and remove $3 /month International saver from both the number. Both the numbers were put on seasonal hold but $3 International saver was not removed. and still not removed. There is no option...

Huawei P30 coverage 4 replacement cost (accidentally dropped) Koodo Protection Plan or Me through Asurion?

Hey Everyone, I have a Huawei P30 (love it btw) and I had an accident the other day where it was dropped ..as well as everything else on my computer shelf . Something fell directly on it and smashed it pretty good. The phone is apparently covered by “Koodo Protection Plan” but when I click the link...

Data missing after hardware upgrade

Hi, I just upgraded my device. I kept the existing plan. However after upgrade I am seeing only 10 MB of data allotted with 5 days left in billing cycle. My plan has 6 GB and usage is not even 1 GB. Did I lose the data for this 5 days? My plan still shows as 6 GB but usage shows 10 MB with nothing l...

online ordering

Do yourself a favour and DO NOT ORDER online from the sales products, KOODO DOES NOT HONOUR YOUR PURCHASES ONLINE. i purchased an iphone 8 with zero down and customer service rep was trying to tell me that the order was impossible even though i have proof. Absolute worst experience ever be careful w...

Bright Friday 'additional line' promo (via text) - when does this expire, if ever?

A few days ago (Nov 17-2020), I received this ‘Bright Friday’ offer via text (see below).I want to take advantage of it by adding my partner to my Koodo account (BYOD). Obviously, however, I would like to apply this offer on top of the best ‘plan’ possible. There are some nice deals for plans right...

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391 Topics

My plan adds-one

Bright Friday 2GB bonus data not added to plan

missed koodoo call to confirm online order

Pixel 5 / Tab Plus / keep existing plan?

My 5gb data add on is not showing up

offers

Not clear exactly what "limited time offer" means

plan update

Plan expired after purchase

rate plan

Txt Offer deleted from phone before activation response.

new phone plan account

Bright friday deal upgrade plan

Data change

my data plan expired when i bought a new phone

Koodo Rates Manitoba

I’m an existing customer, why can’t I get the black friday deals that are on promotion? they are more money than my current plan but have more data.

data

My plan adds-on

Are Unlimited minutes canada wide

Add on was not removed and cannot remove in self service

Huawei P30 coverage 4 replacement cost (accidentally dropped) Koodo Protection Plan or Me through Asurion?

Data missing after hardware upgrade

online ordering

Bright Friday 'additional line' promo (via text) - when does this expire, if ever?

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