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Plans & Add-ons

All discussions about Koodo plans and add-ons.

  • 5,050 satisfaction
  • 25,029 Replies

5050 satisfaction

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carlosdelroble

I want the add-on offer to others
Question

I read here: https://www.iphoneincanada.ca/carriers/telus/koodo-10-4gb-data-add-on-customers/ that some people are being offered an extra 4GB for $10/month or 10GB for $15/month. A few days ago, I received a text offer for only an extra 2GB for $20/month!! How do I contact Koodo to get the other off...

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10 minutes ago
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Jayj72 New User

Amazon prime for new customers
Question

Hey Koodo what's the deal with Amazon prime and many other offers for new customers new contracts? Basically your saying "get us some new customers with a cheap ass deal but forget the already paying customers there already signed on so we got them already hooked and paying" So your existing custome...

60 5
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1 hour ago
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Luke19

Data plan and add-on data
Question

Hi, I recently got contacted by Koodo to add additional data to my plan for a monthly fee. I’m just curious if dropping my data plan to a lower cost plan will interfere with the add-on data. For example, I pay $50 a month for 4GB and got the add-on data which is $15 a month for 10GB extra; totaling...

33 0
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9 hours ago
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Twowheels

tab ballance
Question

Can I pay my tab balance off without penal

38 2
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1 day ago
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Dwayne_888

Issues with Voice Mail IVR
Solved

Recently, there was a change to the IVR when accessing and retrieving messages. Right now, something happened where the IVR is extremely slow in stating the phone number that left the message and date and time. It's terribly frustrating. Is this a bug? Does anyone at Koodo know this is happening?

340 7
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2 days ago
Charles R New User

Changing from BYOP to Tab
Question

I am currently on a BYOP plan: $40/month - unlimited minutes, unlimited messages, 1 GB Shock-Free data.I want to switch from BYOP and buy a new phone on Tab online, but it won’t let me. When I try & shop for a new phone it asks if I am an existing Koodo customer & I log in it then tells me m...

84 7
2 days ago
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hihello17

Seasonal holds on special offer plans
Solved

I’m planning on upgrading my phone and learnt that Koodo was offering me a special offer of 4GB/$45 for an upgrade. However, in 3 months I’m going to be out of the country and will have to put my plan on hold for about 5-6 months. I saw on the seasonal hold help page that if a plan is expired by the...

54 1
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2 days ago
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hannree

Changing My Plan
Question

I am trying to change my rate plan through my self serve, however it’s only allowing me to select a $75 rate plan even though I am on a small tab. I’ve tried signing in over several days and still have the same issue. I have asked 2 family members who are also with Koodo to check their account and t...

77 2
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7 days ago
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Toast

Will My Rate Plan Revert Back To My Old Plan If Phone is Returned?
Question

I ordered a new phone online, but in order to get it on the Tab I had to change my rate plan.  I am having second thoughts about the new phone and am considering returning it.  If the phone is returned will my plan revert back to my old plan, or will it keep me on the new plan?

145 3
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8 days ago
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jproch58

Customer retention
Question

I paid my tabs and looking to get more data for the money. Had a callback and was told they offer me a better plan only if I buy a phone on tab medium for 2 years. I paid my tab to get it done and lower my monthly charge so why would I pay $75.00 instead of $55.00 when I don’t need a phone. I said I...

214 3
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12 days ago
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Matthew Redican

Caller ID Display Name
Solved

I have three phones on my account: mine, my wife's and my son's (the latter two added yesterday). Is there a way to change the outbound caller name to their own, which will show on others' phones? Thanks in advance for your help.

238 4
13 days ago
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Sam H.

No Service in China While Easy Roam is Enabled
Solved

I’m currently travelling in China. I’ve enabled Easy Roam like an hour ago, but my phone still shows “no services” (not connecting to the local cellular network). I have no idea what’s causing the issue because I’ve checked that I have the add-ons enabled in my Koodo account as well as the “roaming”...

67 7
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15 days ago
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clintonbet

how to temporarily add data to existing monthly plan
Solved

have a monthly plan-wan tot TEMPORARILY  add data..

204 8
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16 days ago
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saultguy

Anyone know if Koodo will offer unlimited data plans like all the other companies?
Question

None of our family members have tabs with Koodo and are going to switch our service this week to another company that offer unlimited data plans (even with the throttled data above 10gb) but we would have liked to stay with Koodo if they were introducing unlimited data plans like the other companies...

150 7
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16 days ago
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Cvint New User

unlimited data
Solved

Telus now offers unlimited data is koodoo getting the same if so when?

8182 34
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16 days ago
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mushness

What is "Call Display Restrict" add-on
Question

When you go to manage add-ons there is an option to add Call Display Restrict for $0 monthly. What is this?

227 3
18 days ago
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Shane Doyle

The "special rate plan" button disappeared after changing my phone number
Solved

I am looking to switch to a new phone with a new phone number. There was a button at the top of Self Serve that looked like a purple star and when clicked, it took me to special rate plans that I could switch to. I changed my phone number first, now when I add a new phone, I have to change my plan t...

208 13
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27 days ago
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Bob Decastro

experiencing slow wifi & buffering
Question

I have $35/5gb plan & noticing My WiFi is buffering when listening to music or watching you tube....is this normal for 3gb plan....thnx     

67 2
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27 days ago
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JAudet

Not receiving Offers of any kind
Question

As said in title, I am not receiving any special offers by any mean (email phone sms), maybe I opted out, I honestly don't remember. Is there anyway to subscribe back ? Also, on the community I have seen a lot of times when people talk about offers, them being referred to the purple star in the self...

81 2
27 days ago
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See Han Tan

Port my phone number from one plan to another in the same account
Question

I have 2 plans in the same account Plan A no tabPlan B with tabI want to port my Plan A phone number to my Plan B, and cancel my Plan A.  Is it possible?What are my options?  Thanks in advance.  

153 12
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1 month ago
Charles R New User

I want to upgrade my phone but keep my current rate plan
Question

I am relatively new to Koodo. I’ve been a customer for about 3 months.I am currently on a promo BYOD plan, no Tab: $40/month - unlimited minutes, unlimited messages, 1 GB Shock-Free data.I want to upgrade to a new phone and keep my current plan but when I log in to try & shop for a new phone it...

116 2
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1 month ago
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Amamai

easy roam not commecting to network japan
Question

Hello S I have had easy roam for like 4 years. Travelled many times. And have even travelled into japan and has it work just fine. I did however switch my phone and now have a haweii p30 lite. I have tried manual connecting in and nothing is working. I heard there might be a back end issue...

72 3
1 month ago
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Crystal Peters

Data add-on
Solved

Does Koodo offer data add-ons? I currently have 1GB included in my plan but need more data.

446 3
1 month ago
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JarrettP New User

Accepted Mobile Message to Increase My Plan Except I am Being Charged More for the Same
Solved

Current Plan $43 1GB 500 min Plan SFD 5pm Evenings & Weekends Additional data $5/100MB SFD Shock-free Data 1GB Unlimited SMS and MMS My old plan was $40 for 1gb. Now my charge has increased with no 2gb as confirmed in the conformation message I reciever from Koodo.

420 10
1 month ago
BluWolfy New User

... of Shock-Free™ data.*,*
Question

What is the *,* for at the end of ... of Shock-Free™️ data.*,*

203 2
D
1 month ago

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