Plans & Add-ons
All discussions about Koodo plans and add-ons.
- 1,064 Topics
- 3,935 Replies
US ROAM TALK BOOSTER NOT WORKING
We are in the US and purchased both the data and phone boosters. The data booster is working fine but not able to do outgoing or receive incoming calls. I have turned my phone off and on and tried different networks from the drop down list (other than the automatic T mobile) but they do not work Cant get a callback as it goes straight to voicemail in canada! suggestions?
We are now retired snowbirds again after Covid & Looking for US AND Canadian provider, data AND cell
So I don’t know if this is offered to all Bell clients , but it was sent to me from a friend who has other bell services and I think this is offered to only those who also have bell internet. Comments please as we just spent way too much at 11.00/ day even though we tried to limit our usage.It adds up fast if your gone for more than a couple of weeks , seems Koodo would or should have a snowbird type plan to retain customers traveling south of the border for extended periods of time as the US carriers are much more “all inclusive “ competitive than they once were. I have very much enjoyed my years with Koodo , is it time to switch?TksPete
Unexpected international roaming charges
I was looking at my account today and I saw that I received five $14 charges for calls and voicemail checks that I’ve made while I’m abroad. I made sure to turn off my cellular roaming and to disable Easy Roam, so I’m not sure why I’m being charged this much. It was my understanding, according to the website, that I would be charged per-use at a rate of $2 per minute.
Unable to select perk
I’m unable to select my perk. I changed my plan back on Black Friday to the promotional 50GB for $45 ($65 - $20 credit), and have been unable to select my perk since then. I have tried on countless occasions, only to be met with the ice cream code error. I’ve never been able to select a perk, I’m not changing it more than once per cycle, I have tried clearing my cache and used three other browsers. I have tried to fix the issue myself, and have tried the Koodo bot along with several phone calls from representatives, all of whom have told me the problem would be fixed within 3 business days, however, the issue remains. This has been ongoing since November, and I’d like to get the issue resolved. Any help would be greatly appreciated.
Will prepaid texting work in Orlando Florida?
We are both prepaid customers and will be in Orlando in and around Universal Studios next month. We have U.S. text and talk boosters. Does anyone have recent experience there--will we be able to text each other? Talk would be nice, data too, but less important.
Perk of Unlimited SMS and MMS messaging
I recently chose the perk of unlimited SMS and MMS international messaging. I was recently in the United States and tried to send messages but it would not work. It said that I did not have roaming on my plan. I was afraid to turn on cellular data as I didn’t want to get charged for anything. Can anyone help me on how to get my perk to actually work please? Any help would be greatly appreciated. Thanks.Sharonl
WiFi calling and VoLTE not working
Hi, I can't activate WiFi calling on my Pixel. It used to work couple months ago, but I can't turn it on anymore. Also I noticed that the phone switches to H+ during calls which indicates that VoLTE is not working. I checked my add-ons in self serve and it looks like VoLTE and Wifi Calling add-ons are not here. Any ideas what can be wrong?
Get my number reactivated please.
Hi, I've been overseas for 9.5 months.Could I please have my number reactivated to how it was before I left on the 28th of June 2022?A few days after I had my number deactivated I had it reactivated at the cheapest monthly rate so that I could receive texts but that was too expensive to for only checking texts once or twice in 9 months.So could my account be reactivated to how it was before it was originally put on hold please, along with all the extra data I have acquired over the years please?
Unable to remove Add On
Since I’ve updated my plan, I’ve been unable to remove a specific Add On from my previous plan. ($2 250min). Other Add Ons were removed through self-serve, but this stubborn one can’t. I’ve been trying for 1 week now.I get to the screen for Reviewing Changes / Removing: $2 250min, and hit ‘confirm changes’. The result gives me ‘This service is unavailable right now. Please refresh or try again in an hour’. I’ve been trying a couple times a day over the last week. Any insight?Thanks.
Why was Stream+ added to my account?
I did not authorize it, I just got an email in my inbox saying recent changes had been made and Stream+ had been added to my account (I know for certain I did not). I immediately logged in and cancelled the add-on, but now I’m concerned that I will still get charged for it on my next bill cycle. Had anyone else had this issue?
Cannot add perk to my plan
Hi, I wanted to change my plan to the 45$ one with 15Go and a perk. I could not change it Online in self-serve because I could not pick a perk, so I ended up having a phone call with a rep. She managed to change my plan but could not add the perk either. It’s been more than a week, and I still cannot choose my perk, either in the phone app or online, whatever the browser I use. I always have the icecream cone error telling me to come back in an hour.Can anyone help me? I want to add the Rollover Data.
data usage limit 4GB when I'm paying for 30GB
While on a business trip my data usage got blocked when it reached 4GB. However I am paying for a 30GB plan. Of course Koodo made it next to impossible to get a hold of a person easily so I had no option but to pay extra to add more data to my plan. When I checked on my other numbers that I have with Koodo, the data limits seem lower than what the plan is supposed to offer. Anyone else having similar issues?
incoming calls don't work on roaming
I'm on easy roam in curacao, and no incoming calls are coming through. If the person leaves a voicemail, I'll get a notification, but if they don't, I don't even get a missed call notification. Any ideas how to fix this? And how to get refunded for easy roam days I've used already - why am I paying if I'm not getting the service I'm supposed to?
Why? 45 day wait period to add a new line to new account
For my own curiosity, can anyone explain why there is a 45-day wait period to add a new line online? I just switched from Virgin where my phone and my wife’s phone are on the same account. When I attempted to add a line through Koodo self-serve for my wife I was told I can’t do it for 45 days.I find this frustrating and a little confusing.Any insights as to why the 45-day wait period would be greatly appreciated.
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