Can't add a perk after system bumped my plan by $5 after buying a new phone.

Let me flag a rep for you.

With regards to the latter question, did you check your previous two or three bills? You can refer to the bottom of the last page of your invoice in small print notifying you of the rate increase.

Hi there ​@Josh Derak ! 

I verified the situation regarding the price increase of the plan, and you were informed on your previous bill about that. On the June bill there was a notification attached, letting you know about the $5 increase that was about to come starting with the next billing cycle. Here’s how to download your monthly detailed bill:

Viewing and downloading your bills | Help | Koodo Mobile

Regarding the perk selection: I see that there is no perk currently chosen for your line. To confirm, you want to select as your free perk, the “Rollover Data”, is this correct? 

If the June bill had the notification of the price increase, when did you get a new phone on a tab?

When getting a new phone on a tab, it should prevent your plan price from going up.

Especially if your purchase screen shows you selecting a specific plan.  Do you have a screenshot of this?

Hi ​@Josh Derak, we’ve attempted to add the $0 Rollover Data perk to your line and we’re getting an error as well. We’ve submitted a request to have our team add the perk on their end.

The perk should be provisioned to your account within 3 business days, thank you so much for your patience!