Tips, Tricks & Troubleshooting

I have been travelling, and Koodo Does NOT work here.  I had a prepaid account with an eSIM.   I got someone in Canada to purchase a couple Vouchers for me, but I cannot log into the Self Serve because it needs to send an authorization code to my phone number that DOES NOT work here.  I was able to sign up for a new eSIM monthly account with a $10 monthly rebate AND a perk.  I want my old number back as ALL of my security, accounts, emails and contracts use that number.  When we were able to log in, the account information does not reflect the $10 off I was supposed to get AND it charged me for a Sim card when I specifically requested an eSim.  I am travelling back tomorrow and need my old number.  Who can help?

I have just switched from Altima to Telus. On the Telus modem, LAN light is blinking amber other lights are green. I have internet. Should I be concern? What could blinking amber light on LAN means?

I switched to Koodo so as to use wifi calling as we have starlink because our cell booster has trouble this time of year due to tree growth and spring foliage. I had been a Public Movile user up to now.  But I am disappointed because when I activate wifi calling with koodo the phone call still breaks up. Why.  Our starlink internet service works well. 

Why is it that two weeks ago I had zero problems with my network service, and now I am constantly receiving the notification that says Network (koodo) unavailable? I have tried all the steps to troubleshoot and to get this to stop happening. It is extremely frustrating because it happens constantly while I'm in my own home. I do live near the border, but it doesn't make sense why my service has been great for years until a few weeks ago.

Voice memo speaker isn't working properly on my IPhone 16. I pay for warranty every month, who do I contact to get this fixed ? 

Only the first green light will turn solid. I have tried resetting the modem. Any ideas welcome!

I’ll start from the very beginning of my experience with Koodo just so that everyone is clear of the timeline:Ordered a 256GB iPhone Air on May 19th from the local mall.  Works swimmingly and without issue.  I’m happy so far.On May 24th, I realized the 1TB iPhone Air is at stock at Best Buy and that Koodo is offering it for the exact same monthly rate as the 256GB iPhone Air.  I go to Best Buy without my 256GB phone, activate a new 1TB phone as an additional line, and head on home.  Later that evening, my account was suspended for suspicious usage.I cancelled the 256GB iPhone Air on June 1st at the same mall I initially purchased it from while my services were suspended.  This line was fully cancelled today since my services were reinstated following successful proof of my identity. However, while wi-fi calling is working at this time, cellular services simply refuse to work on this phone now that I’m back in good standing with Koodo.  I’ve done a SIM swap in-store, factory reset, netw

I have tried to set it up for several hours now and no luck, tried calling Koodo, no luck either, I need help, I am not paying for a service I can’t even use

We need to replace our modem for our home internet and I can’t find any way to speak to someone to schedule an appointment. The chat box is not working, it will not load. Help!

Woke up to a message saying my phone turned off and on overnight. eSIM now doesn’t work. Trouleshoots I’ve tried:-switching the eSIM off and on-Airplane mode on and off-restarting the phone-resetting my mobile network-removing the eSIM and reactivating it (which made my phone number disappear)

i have an iPhone 7 need to unlock help me please

Hello Community I am having one heck of a time as a new Koodo prepaid customer.  Firstly, I could not  even login to this community to post with my account.  It just kept sending me in circles and asking me to login over and over and over so I had to use my Facebook login. My main beef, though, is with the supposed call forwarding.  Signed up for 365 prepaid  plan.  Said it included call forwarding.  As soon as I switched from Public Mobile, my number starts getting spammed with junk calls.  I immediately go into the phone and try to send them to a fax number like I had previous only to find out that I can’t do conditional call forward on prepaid!  Talk about false advertising!   So I’ve basically been duped, I’m locked in for a year, and here I am with a business phone getting spam calls constantly cluttering up my voicemail.  To say I am not impressed is the understatement of the year. Any solutions for this??  Surely, I cannot be the only one with these issues.

Is anyone else having a hard time reaching a rep? For a week now I’ve been directed to the chat, but keep getting the message “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” I’m not sure what to do now. I can’t reach Koodo by phone either. 

Almost a month ago after switching back from vacation mode, I found my number cannot be used to call or receive calls or texts anymore.  I arranged a call back from self-service, but never received a call. I assume it is because my number cannot be used. Is there anyway to reach Koodo other than your own number? Has anybody else experienced something like this after switching back from vacation mode?

I had previously put a phone into my shopping cart, but no longer want it. I see no way of emptying the shopping cart so that I am able to look at new phones. It won’t let me. Anyone know how to fix this? 

I like messing around with generic modems and I am wondering if koodo allows these modems to call after the 3g network shutdown?

We have been with Koodo for about 3 years. My phone is a Motorola. For some odd reason my network keeps switching from Koodo to Telus and it really buggers my phone up for texting. No one can seem to figure it out and it will randomly switch back. One of the weirdest things is that it won't even download any pictures from Koodo texts when they send deals.

I have swapped from Koodoo prepaid to postpaid via the online portal. everything seems to have gone through but I have no service, I am using an esim.I do have a voicemail from Koodo but no way to listen to it.Obviously want to get connected soon, don’t know if it just takes hours to properly change or there is an issue.Self serve portal says everything is fine.

I've been billed by busuu for a subscription that was not authorized.I've emailed them and they have not provided proper evidence of this subscription, and will not remove the $15 charge.Is there anything Koodo can do, seeing this is clearly a scam.

What can be done? Outside my apartment building in downtown Almonte ON K0A 1A0 I get no signal. Can’t use maps to plan my route until I drive around the block. Inside downtown restaurant “Joe’s Italian” no signal (not unexpected). Walk outside, walk 20 metres away, still no signal. Koodo customer service suggests changing SIM card (Google Pixel 6a) so I did it. No improvement whatsoever. Time to seek out a new provider?My wife the same with her iPhone 12 mini.

I am with Koodo but my Internt provider is Telus.Koodo does not seem to have a parental control app, but Telus does enable parental control via its Telus Connect mobile app.However, in order to login to the Telus Connect mobile app, I need a Telus account. I tried logging in using my Koodo email and password and that didn’t work. I tried registering a new Telus account, but it prompted me for my Telus account number, and providing my Koodo account number did not work.Any help is appreciated.

I just bought a 30 day Europe pass and plan to activate on June 15/26 when I land and turn on data roaming, per the instructions. The Koodo site says the pass needs to be used by June 20th so I assumed that meant ACTIVATED by June 20th. I’m also reading comments here that say people are being charged over and above the $60 paid for the pass. I also got an email and text saying I added more data that can be used before the end of my billing cycle (which is three days from now). Koodo makes it all sound so simple.  I tried the agent chat and the connection keeps disconnecting and I’m not getting an answer. Frustrating.  Is the pass I just bought actually going to work on June 15 when I land in Europe and am I going to be charged over and above the $60 I paid assuming I don’t go over my monthly data plan? I have loads of monthly data. Thanks!  

I've been billed by busuu for a subscription that was not authorized.I'm following up with busuu but in the meantime can koodo stop all third party billing on my account so this doesn't happen again.

So sick of the circular firing Squad from Koodo Can’t get my questions answered, can't get a rep. Wasting hours with this BS

Can’t add a perk for a new line. Requested a call back from CSR (twice) but no response. Getting ready to look for another service provider