Tips, Tricks & Troubleshooting

I just received a Nubia WF725CA to replace my old ZTE box.  I followed the instructions and inserted my old Sim card.  The device is just showing a solid red network light with no bars which the instructions say is a sim card error/ no sim card. I know its fully inserted. Is my old sim card locked to my old device? I didnt receive a new one with the new device. I put the sim card back in the old device and it still works.  Thanks

Hi,I switched from public mobile to koodo yesterday with the deal offered on the pm platform. It says on my account that the transfer is done and I can use my number. Didn't receive the esim notification or qr code via email. I need access to a phone line. I tried reaching out to support via Assist, didn't hear back at all, I don't have any option to get a callback and the esim recovery doesn't work because it says my email was changed recently.I also cannot add a credit card to use as payment, because it says that part of the website doesn't work, it drives me crazy. Can someone ​@Koodo please help and send me the QR code, your website said it was supposed to take max 2.5 hrs and it has been half a day, I need my phone for work.

I have recently found that MacOS updates will not download via my phone’s hotspot connection. The hotspot is otherwise working perfectly, even at the same time that I am trying to download the update. I can run a speed test, browse the web, or do nothing at all while the update stays stuck at zero.I have been downloading updates this way for years, as it is much faster than the download speeds I get with my home internet, and I have never had this problem before. Apple support says there is nothing added to recent versions of MacOS to prevent these downloads via cellular.Is it possible that Koodo has now blocked the ability to download these updates for some reason?I used to find it strange that when I would download these updates via hotspot  they never seemed to count towards my monthly data usage. But even if they did count as they should, I wouldn’t mind. I have a high monthly data limit and I would like to make use of it.

I have the 100mb-down unlimited internet home plan.everything working fine.what wireless router models can I use to replace the dm1000 or b6l wifi boost? thx.

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

I am waiting to port my esim over in an insanely frustrating cusrtomer service experience, at which point I will promptly be dropping Koodo. The 2 hour wait times and non-live chat is a disgrace.

My phone was activated under my friend’s name. At around 2:30 pm on Sunday (August 09, 2026) I went to the Koodo store in White Oaks Mall in London Ontario, to try to transfer the ownership from his name to mine. The first try was an absolute time wasting one. The guy in the store was not helpful AT ALL. He told me it could only be done online. I need to call 611 and talk to the customer services. He wasn’t ready to help. (It was the store with TELUS logo sign but with a white board standing on the floor,  with some writing saying “Koodo...”. I WAS SO DISAPPOINTED AND FEELING I DIDN’T RECEIVE ANY SUPPORT AND HELP.When I walked around the mall. I saw another store with both Telus and Koodo logo sign near the store entrance. I went inside without giving hope that I would get the support and help I needed. To my surprise, the female staff there was extremely pleasant. She asked if she could help in any ways. I explained the situation to her. She told me all I needed to do was to call the

About 3 months ago I stopped receiving 2fa codes from a financial services supplier of mine in the US.  I engaged with their support and went through my setup with them and couldn’t find any problems.  Their support suggested talking to Koodo.I updated my 2fa profile entry with my supplier to use my wife’s Koodo mobile number and I received 2fa codes every time.  What’s going on?  Does Koodo block certain 2fa codes?Thanks for any experience of ideas you can share. 

Hi!I purchased Stream + a few days ago.I activated Netflix and Gem no problem but can't get Disney+ or Amazon Prime to activate.I set up a self serve account & followed the activation links.Disney+ keeps asking me to select a plan and pay.Amazon Prime gives me a message that existing Prime members can't use Stream+ even though it said when signing up to Stream+ that you can link to your existing account & it will transfer billing over.Has anyone experienced this & how did you get it fixed?

So we bought the ad free stream package, everything seems to work and validate except Amazon prime.  when I go to validate the link; it says it doesn't exist, did I just get scammed?

I upgraded my phone and added a new line to the old phone for my mother. I set the eSIM and the phone worked. I then did a factory reset to give it to her fresh and the eSIM was not saved. I tried to add it again. No notification after multiple tries over multiple days. I was never given a QR code and none showa in self help. I am not really sure what to do. I've tried everything Google searching and AI can find.

I got a new iPhone through Koodo and I’m trying to transfer the eSIM but it doesn’t work 

First of all. I have received an e-mail to have an offer about the IPhone 15 Pro max for 16$/month. I try to get to the offer, it refers to me to the 15 pro. I contact Koodo chat, they tell me no, it’s an error. Whether it is or not,  if it appeared one my screen as is, I’ve sent you multiple e-mails personally with proof of it, I spend 4 days being called by customer service for them to say we can’t find the e-mail THEY SENT ME in the system and do anything is ridiculous. The Consumer Protection Act is applicable here. Why send me an offer that you can’t even apply or give me. To seem like you care about your cutomers? I am deeply disappointed in koodo’s repeated behavior, after being a 10+ year client, knowing this is a general issue for many customers at koodo.

I just changed my Koodoo mobile plan and now my unanswered calls aren’t going to my voicemail. When I call the voicemail it is still set up.

I borrowed a friend’s older Samsung device (Galaxy S23-FE) to test an app. It hadn’t been wiped so he could sell it, so it still has his accounts on it.  I took the Koodo SIM out of my iPhone and put it in the Samsung.  It sees a cell signal but doesn’t connect to Koodo, so I can’t do anything.  The phone isn’t blacklisted (check device.ca) and being Canadian I don’t think it can be locked to a carrier.  How can I confirm that?  Anyone know what step I’m missing?  Thanks

I have a Pixel 8a, which supposed to have a 5G capability. Unfortunately, the only network available is LTE+. I tried the network reset and phone restarts. Unfortunately, nothing worked. 

My phone will not allow me to make phone calls or receive phone calls.   iPhone.   Phone is not hooking up to Koodo- says no service.

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number."  Please help! I need to be able to use my phone for work and can't figure out how to get it working. 

I am Koodo phone user.  I recently received a tablet that has  wifi and 5G connection as a present.  Can I get a data only plan thru Koodo for a tablet I didn't buy thru them?   If so, How do I go about activating it??

How do I get rid of getting Amr for voicemails without getting rid of the preuim voicemail?  

I just activated and ported my phone number to a new activation on Koodo. I didn't receive a push notification or email with QR code which means I can't receive call/text. 

So I came back to Koodo after everything on my account fixed now my call display plus doesn’t work anytime anyone who’s a rogers customer has there name customized always used to show there. Now it’s just say the province and the phone number why does Koodo have so many problems like ugh. i miss when Koodo was just a simple easy to use company now it’s just difficult. all my friends have caller id setup to show there names but this crap is annoying man Telus seriously fix it I have already missed like 3 calls from a bylaw officer. now I don’t know the persons name who is calling most of the time.

Don’t know why the past 3 months only my data is getting all used up and phone paused 

I am trying to enable VoLTE/Wi-Fi calling on my Galaxy S24, but the portal gives me the error message that my number doesn't match records. Can a rep please pull up my line and reset my backend VoLTE Access add-on?

Do I need a cable from the wall to connect to the router in order for the wifi to work?