Tips, Tricks & Troubleshooting

My phone got stolen 3 hours before and I want to talk to Koodo right away or within an hour from current time. Please let me know asap so that I can give my friend’s contact number here. Thanks. 

After replacing my SIM card, speed dial 1 no longer works to access my Koodo voicemail.  I just get dead air.  And the voicemail access number does not appear on my phone anywhere.  How do I get Koodo to push that voicemail access number to my phone?  I have already spent a lot of time going in circles on Koodo assist, and have been told that I should select an option for a callback.  I have no list of options anywhere.  All I want is that number pushed to my phone.  How do I get that to happen? Note that the subject list does not include this sort of thing, so I simply chose one of the listed subjects.

I’m trying to get an E sim for my new phone but can figure out how.  i have a monthly billing plan with tab, my old phone had a physical sim card in it, i lost it in the ocean. its gone.i went online and used my tab to get a new phone, it was mailed to me.  now i need to activate it but i cant because i don’t have my old physical sim, (old phone pixel 8, new phone pixel 10) so i want to get an Esim for my number but it seems i cant figure it out since i don’t have my old sim any more. Thanks

Hi!I purchased Stream + a few days ago.I activated Netflix and Gem no problem but can't get Disney+ or Amazon Prime to activate.I set up a self serve account & followed the activation links.Disney+ keeps asking me to select a plan and pay.Amazon Prime gives me a message that existing Prime members can't use Stream+ even though it said when signing up to Stream+ that you can link to your existing account & it will transfer billing over.Has anyone experienced this & how did you get it fixed?

New iPhone 17 from April 2026 is constantly dropping calls in the past 3 weeks. Not sure what’s happening and I’ve done the recommended steps of airplane mode, turning phone off/restarting, and turning off Wi-fi calling. It was working fine until up to a few weeks ago!

I started with Kudos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Kudos in town, they couldn't help me.  I need someone from coustmer service to get back to me ASAP,  Please 

I started with Koodos 6 days ago. I have my phone and account number. I can't make calls or text message. I been trying to chat with some now for 6 days, no luck. I been to the Koodos in town, they couldn't help me.  I need someone from coustmer service to get back to me ASAP,  Please  

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

Calling does't work but able to receive and send texts. Have gone through some troubleshooting with agent but still no luck. Please help.

I just received a Nubia WF725CA to replace my old ZTE box.  I followed the instructions and inserted my old Sim card.  The device is just showing a solid red network light with no bars which the instructions say is a sim card error/ no sim card. I know its fully inserted. Is my old sim card locked to my old device? I didnt receive a new one with the new device. I put the sim card back in the old device and it still works.  Thanks

Does anyone know of any cell phone provider you can speak with an agent rather than digital assistance?

I like to stream YouTube and Twitch when I'm on the go but I can only stream upto 480p on 5G. These speeds should be more than enough to stream at 720p60 and 1080p60 quality. Is there some intentional network speed throttling going on for video/live streaming?  

At final stage of checkout online it’s asking to enter a code sent to my phone. But I can’t recieve it because my phone is broken and I can’t schedule a callback because my phone is also broken. 

i,m going from an iphone 8 plus with physical sim to a 15 promax with e sim . instructions say if convert nano to esim don t appear on my old phone to contact telus  any advice to get this seemingly simple task accomplished  since contacting a real person to help is near impossible? ?

Can’t seem to find a definitive answer anywhere and with the holiday season soon around the corner, I’m eyeing the nothing phone to switch out my Apple 13. 

I accidentally activated my Stream Plus by creating a Netflix account when I already have one. Is there a way to change the stream plus accounts once you've activated them, i.e. to unlink the existing account and link my old one? Or should I cancel the stream+ subscription and start it again with the right Netflix account?Thanks!

My employer is trying to send me a .doc file to complete via a test to my phone but it is coming up with an error on his end as “not delivered”. I can receive normal texts without issue.. There something I nee dto enable or a setting of some sort to be able to receive this file?

ended up with my iPhone deleting or corrupting my eSIM trying to recover eSIM and says it pushed a notification to continue setup. However I have no cell service so never received it.  There’s another option for using QR code but I never received it.  Is there anyway to get this QR code?

How do i cancel my service

Hi,I switched from public mobile to koodo yesterday with the deal offered on the pm platform. It says on my account that the transfer is done and I can use my number. Didn't receive the esim notification or qr code via email. I need access to a phone line. I tried reaching out to support via Assist, didn't hear back at all, I don't have any option to get a callback and the esim recovery doesn't work because it says my email was changed recently.I also cannot add a credit card to use as payment, because it says that part of the website doesn't work, it drives me crazy. Can someone ​@Koodo please help and send me the QR code, your website said it was supposed to take max 2.5 hrs and it has been half a day, I need my phone for work.

I’m trying to move from a Pixel 6a to a Pixel 7 Pro (factory reset)When I go to add a sim to the 7 Pro it does not give me a “transfer” option like the Koodo self serve help indicates. Just goes to the QR screen.In the meantime, the SIM has stopped working on my 6a stopped working. Now I have no service or SIM.How does one get a QR code sent? Trying to get transferred to an agent without any luck

I have the 100mb-down unlimited internet home plan.everything working fine.what wireless router models can I use to replace the dm1000 or b6l wifi boost? thx.

I have recently found that MacOS updates will not download via my phone’s hotspot connection. The hotspot is otherwise working perfectly, even at the same time that I am trying to download the update. I can run a speed test, browse the web, or do nothing at all while the update stays stuck at zero.I have been downloading updates this way for years, as it is much faster than the download speeds I get with my home internet, and I have never had this problem before. Apple support says there is nothing added to recent versions of MacOS to prevent these downloads via cellular.Is it possible that Koodo has now blocked the ability to download these updates for some reason?I used to find it strange that when I would download these updates via hotspot  they never seemed to count towards my monthly data usage. But even if they did count as they should, I wouldn’t mind. I have a high monthly data limit and I would like to make use of it.

I am waiting to port my esim over in an insanely frustrating cusrtomer service experience, at which point I will promptly be dropping Koodo. The 2 hour wait times and non-live chat is a disgrace.

My phone was activated under my friend’s name. At around 2:30 pm on Sunday (August 09, 2026) I went to the Koodo store in White Oaks Mall in London Ontario, to try to transfer the ownership from his name to mine. The first try was an absolute time wasting one. The guy in the store was not helpful AT ALL. He told me it could only be done online. I need to call 611 and talk to the customer services. He wasn’t ready to help. (It was the store with TELUS logo sign but with a white board standing on the floor,  with some writing saying “Koodo...”. I WAS SO DISAPPOINTED AND FEELING I DIDN’T RECEIVE ANY SUPPORT AND HELP.When I walked around the mall. I saw another store with both Telus and Koodo logo sign near the store entrance. I went inside without giving hope that I would get the support and help I needed. To my surprise, the female staff there was extremely pleasant. She asked if she could help in any ways. I explained the situation to her. She told me all I needed to do was to call the