Tips, Tricks & Troubleshooting

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a call with Koodo support. I’ve had my SIM card replaced in store, which temporarily work, but it continues to cut in and out repeatedly and also tried every trick on koodo forum. This has caused real distress, including a situation where I was unable to reach a family member during an emergency. My account, SIM, and plan are all active and in good standing. My wife's line plan (which is with a brand new iphone) which is also on my Koodo plan is experiencing the same blackout zone. I’m located in Saskatoon, Sask. Could someone from Koodo techincal or network team look into this and open a network trouble ticket for this? 

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed. 

 I saw this post where the person was suggested to go through the eSim recovery process in Self Serve. I tried that, but am stuck on a screen that says Get verification code Before we start the transfer, we need to confirm your identity. We’ll send you a 6-digit verifcation code. Where do you want it to go?  There’s only one option below, the email I made my account with, but I can’t select it because of this message. This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now. I guess that makes sense since I only recently opened the account, but now I’m stuck unable to call/text without the eSIM.

hello please someone help me to unlock my iPhone SE

Is there anyway I can fully backup my Nubia A76? Like all my SMS messages, contacts, apps, app data, saved passwords etc etc etc A complete full backup of everything encase I need to get a new phone so I don’t lose anything.

I tried transferring my eSIM to my new phone using Apple’s transfer option, but it says I need to contact Koodo.I also tried to recover the eSIM, but I can’t get past the email verification page because it says the phone number is too new.I’m not sure what to do next. Can you please help?

My Samsung S23 eSIM still shows an old temporary Koodo number instead of my current number.I’m getting false “message not sent” errors in both Samsung Messages and Google Messages. Some messages are received anyway. I’ve also had duplicate messages and two separate conversation threads with the same contact, with photos and messages split between them.Koodo Expert Messaging is also stuck in an old callback-scheduling loop, so I can’t reach an agent normally.Can a Koodo rep please check my line/eSIM provisioning and help reset the stuck support conversation?

i recently received a text about upgrading my Samsung A50/S4 to VoLTE with links to check compatibility and instructions in settings to change toggle .I did change when I saw LTE so assume it's fine but have until March 2027 or need new hardware. can anyone decipher what I'm saying as im elderly and low Teck. id really appreciate your advice

Almost every day I get incoming calls (which I never answer) that display the name of a US state on the screen (California, Missouri, Wyoming, etc.).I’ve never told anyone, except my partner, what my number is, and I haven’t visited the United States for more than 2 years, so why am I getting these calls?

I am unable to receive any security codes to access various accounts.  Texting works as I have been receiving and sending text to family.  What is going on and how can I fix it?

Hello, A few months ago my wifi calling stopped working. I have tried updating my emergency address but keep getting this endless loop where it doesn’t get accepted. I have tried updating all devices, unpaired watch, switched to light mode and many other ways I have found online does anyone have any other suggestions for me to try ? 

Hi! I’m upgrading to an iPhone 18 Pro as a gift for my brother. I’ll pay for the phone on my Koodo account, but I want to keep using my current phone with my current Koodo SIM/eSIM. Can I leave the new iPhone unused until I give it to him, and will it be unlocked so he can use his own carrier/eSIM later?

My RCS chat status is stuck on connecting. I have turned my data off and on. I have turned my wifi off and on. I have reset my phone. My apps are all up to date. My android is up to date. I have done everything other than factory reset my phone which, from what I've read, does not work. It's been stuck on connecting since my family and I went to Florida 4 weeks ago.  I have lost the ability to group text certain groups. What is left that I can do? 

Hello Support,I am from Pakistan , I have an old Samsung A5 (2017) that was originally purchased through KODO CANADA network. I recently purchased this phone as a used device in Pakistan.The phone is currently hard-locked and is asking for PUK code when I insert a Pakistani SIM.Here are the device details:Model: Samsung Galaxy A5 (2017)IMEI: *****************Could you please check this device and provide the required  PUK & Unlock PIN codes, or remotely unlock the device if possible?I would appreciate your assistance in unlocking the phone so that I can use it with a Pakistani network.Thank you.**post edited by moderator to hide personal information

After replacing my SIM card, speed dial 1 no longer works to access my Koodo voicemail.  I just get dead air.  And the voicemail access number does not appear on my phone anywhere.  How do I get Koodo to push that voicemail access number to my phone?  I have already spent a lot of time going in circles on Koodo assist, and have been told that I should select an option for a callback.  I have no list of options anywhere.  All I want is that number pushed to my phone.  How do I get that to happen? Note that the subject list does not include this sort of thing, so I simply chose one of the listed subjects.

If I buy a Google Pixel 10 from Koodo with a tab an a plan and all, can I unlock the bootloader and install GrapheneOS ? Thank you

Hi,I never received a code to activate my eSIM and so to complete my number transfer. Now I’m unable to receive or make phone calls ‘cause I don’t have any service. Can you send me an email with a code or a QR code so I can activate my eSIM?

Suddenly I can’t log into online banking because the verification codes I keep trying to get won’t come though. My phone rings (wireless home phone hub), I answer and always get a busy signal. After this, I get a voicemail which is from the bank (the automated voice I’m supposed to be hearing telling me to press 1 so as to hear the code I’m looking for). After several attempts, this keeps happening. Should I be waiting for a network glitch to go away, or might there be some separate issue I need to address? I’ve never had this problem before. This phone hub is newer than my previous one (upgraded 3G to 4G LTE some weeks ago) and this is the first time I’m having to have a verification code sent through it. Yes, I have Call Control active but the phone number my financial institution uses is whitelisted and has been for a long time.

do I need to use tftp?  

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

Hi!I purchased Stream + a few days ago.I activated Netflix and Gem no problem but can't get Disney+ or Amazon Prime to activate.I set up a self serve account & followed the activation links.Disney+ keeps asking me to select a plan and pay.Amazon Prime gives me a message that existing Prime members can't use Stream+ even though it said when signing up to Stream+ that you can link to your existing account & it will transfer billing over.Has anyone experienced this & how did you get it fixed?

It started when my phones camera and flashlight stopped working. I went to the kiosk I purchased my pre-owned iPhone 14 at. It was less than a year ago and still under warranty. The representative at the kiosk informed me they could not assist and set me up with a call back from a Koodo Representative. That person told me to go to a website to verify my phone was still under warranty and to take a screen shot. They then advised me to go to a Telus store and show them the screenshot and they could help. The representative at Telus told me he could not help and to go to the Mobile Klinic in Lethbridge where repairs are done. The representative at Mobile Klinic told me he could not help without a work order from Telus. I returned to the Telus store I was previously at. They tried to send me a text to set up a claim. The text did not come through despite numerous tries. The Telus representative told me he could not help and to phone the insurance company directly. I did. The insurance comp

I am very new to Kudoos. About two hours ago I updated my plan. When I tries to make a phone call I get this message. "Not registered on nerwork,"Can someone please help me out.Thank you

Trying to set up wifi calling and it keeps saying "The number entered doesn't match our records. Please re-enter your number."  Can anyone help with this 

Why was I able to talk to a live agent on Sunday, but today all I can do is Koodo Assist, which is not helpful in the least.