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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

942 Topics
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942 Topics

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dreamingairBeginner

asked in Tips, Tricks & Troubleshooting

Switch to 5G plan but speed is very slow, takes longer time to load a page

I just switched to 5G plan couple days ago, but the speed is very slow,. Sometimes I cannot even connect to speedtest, or takes very long to load. Not sure what’s the problem. I have 5G on, and am using Iphone 14pro.

17 minutes ago

RatzburgBeginner

posted in Tips, Tricks & Troubleshooting

Signal is getting worse just north of west of Philipsburg Ontario

Signal is getting worse Perth County Ontario. We have had Koodo phones since 2014 and the signal was 1 to 2 bars on the ground floor and 3 bars on our second floor but in the last 6 months the signal is nil to 1 bar on the ground floor and 1 to 2 bars on the second floor. At times can’t call or text, calls say number not on network and texts do not got thorough. Had Koodo Technical on phone to help made sure we were on LTE autoconnect, which we were but things have not changed.

1 hour ago

BabsAmbassador

asked in Tips, Tricks & Troubleshooting

Switched to 5G

I switched to 5G but my Samsung Galaxy still shows LTE. Should this change to 5G or do I need to make changes to my settings?

3 hours ago

arykhlinskiBeginner

asked in Tips, Tricks & Troubleshooting

How can I priorize wifi calling over mobile network?

With Telus and Koodo it looks like I don’t have option to priorize wifi calling over mobile network… I have second SIM card with T-Mobile, the US provider, and it does allow me to choose WiFi calling preference over mobile network. At my home the tower signal is weak most of the time, yet the phone keeps flipping between WiFi and mobile. When on WiFi the call quality is great ; once fallback to mobile network the call quality is abysmal and I have to keep asking to repeat what they said. This is extremely annoying when provider decided what is best for me. If Telus/Koodo do not change this policy I afraid I will have to look for better ervice.p.s. on my office Bell phone I also do have preference option to use WiFi calling over the network

9 hours ago

Aberez1Beginner

asked in Tips, Tricks & Troubleshooting

IMAP email authentication

IMAP email authentication has stopped working when using data. There is no issue when using WiFi. Password and server connections have not changed. The phone is a Samsung S20 Ultra 5G.

1 day ago

Scott DavidBeginner

asked in Tips, Tricks & Troubleshooting

SMS doesnt work?

New prepaid customer on a samsung s9. ported my # from sasktel a couple days ago. Can call fine and SMS one friend who is also on koodo, but can’t send or receive SMS to anyone else. I don’t receive any error when i send SMS.

1 day ago

Uhlr045Beginner

asked in Tips, Tricks & Troubleshooting

MoogieGuardian

asked in Tips, Tricks & Troubleshooting

Voice Mail badge still showing but all messages deleted

iPhone 11, the red badge is showing As I have Voice Mail, but when I call Voice Mail, it says there are no messages. I have restarted, I have turned off and on cellular, I have reset network settings. Can’t seem to get rid of the badge. Any clues? How do I get Koodo to reset my voicemail? Thanks

4 days ago

Robert TMobile Master

asked in Tips, Tricks & Troubleshooting

Change Greeting - Apple Live Voicemail for iOS 17

As you may know, Apple introduced a new feature on iOS 17 as outlined in Koodo’s support article here :I was just curious to know if voicemail greeting and settings on iPhone is something we can do with Koodo.https://support.apple.com/en-ca/guide/iphone/ipha113f4a15/ios

4 days ago

amandaRockstar

asked in Tips, Tricks & Troubleshooting

xfinity esim instal notification on my iphone 14 pro

I keep getting a notification that xfinity esim is attempting to set up on my iphone 14 pro. I am a Koodo customer and located in Canada. I do not have an xfinity account. I have restarted my phone several times and it still appears. if I tap the notification it goes to begin the esim set up. I tap cancel. A short while later it will appear again. Other then a factory reset how can I resolve this?

5 days ago

BhamptsBeginner

asked in Tips, Tricks & Troubleshooting

Imessage

My son is on a pay as you go Koodo plan, I’m noticing that my iMessages to him aren’t going through to him unless he is in wifi, yet he’s got data! The messages not even sending as a text message to him unless I turn my iMessage off on my phone. What could be the problem?? Thanks so much

6 days ago

SuseroBeginner

asked in Tips, Tricks & Troubleshooting

roaming

I was charged roaming fees of $14 while in Niagara Falls last week. Please credit my account for this amount plus tax.

7 days ago

Maddie78Connector

asked in Tips, Tricks & Troubleshooting

phone number will not change

I tried to change my number a few days ago but it reverted back to my old number, even after leaving it for a few minutes and taking the SIM card out? I can’t change it again because it’s once per month? How do I fix this?

7 days ago

j123Beginner

asked in Tips, Tricks & Troubleshooting

forgot voicemail password

Hello, I need to access my voicemail immediately. I’ve read articles that you can get a text message to reset your voicemail however I DONT HAVE ACCESS TO MY MOBILE. Is there another way KOODO can send me my voicemail password through email?? I NEED THIS IMMEDIATELY.

7 days ago

Malek AzemBeginner

asked in Tips, Tricks & Troubleshooting

going back from esim to sim

Hello, I made my sim card an e-sim using my iphone 13 pro, and now I deleted it and I want to use my normal sim card again, how can I do that ?

7 days ago

SamalamadingdongBeginner

asked in Tips, Tricks & Troubleshooting

voicemail

My voicemail says it needs a number. However, I put in the number given associated with my area code and it says I cannot change my number...... what in the heck ?

7 days ago

egeBeginner

asked in Tips, Tricks & Troubleshooting

Can't enable 5g near Vancouver

Hi, I just switched to a 5g plan last week but I am unable to switch from LTE to 5G on my iPhone 12 Pro. I checked the coverage map on Telus and nearly all of Vancouver is 5G covered, but even though trying from different places, I can’t get 5G to work. I’ve set it as always on as well.

7 days ago

Marjolaine ThériaultOrganizer

asked in Tips, Tricks & Troubleshooting

Wifi VoLTE phone number error

My Dad is a fairly new koodo customer and he ported my number from another provider. Everything works but wifi calling. He is in Nunavut for work and need this fixed asap as only facebook messenger works for him. This is the main reason why he switched knowing he was going to travel in cell dead zone. Volte is turned on but as soon as he turn wifi calling on it asks me to “Enter Koodo mobile phone number and we’ll text you an access code.” He enter his number and the response is “The number entered doesn’t match our records. Count ******54. Sent messenger message too with screen capture but no answers. Can you make sure all is alligned on his account asap please

8 days ago

Emm1192Beginner

asked in Tips, Tricks & Troubleshooting

eSim when travelling

I’m travelling to Europe later this week and would like to look into an eSim for a short international plan. I’m going for two weeks so paying $15 a day gets pricey. I’ve seen a little info online about them but I’m not a very techy person. Does Koodo offer some type of esim you can purchase for a short trip. I’ve seen a couple online that are about $50 for 30 days and 30GB of data. Any info is appreciated!

8 days ago

Bob ClementBeginner

asked in Tips, Tricks & Troubleshooting

New phone showing sos only

I just transferred to a new phone with Koodo. Everything went fine except it won’t connect to the network or cellular data. I can’t make phone calls. I can’t get help from Koodo because I can’t receive or make calls. Is there an email or someone that can help me?

8 days ago

HondaAdvocate

asked in Tips, Tricks & Troubleshooting

Data plan issue

When I turned on my data today it was only working sporadically. At first it was ok, then the next time I had the processing/loader bar keep circling. The next time it was fine again and then the time after that I was looking at a flyer page with text only and it was blank where the images should have been. It worked again but the last time I used it I got the processing circle again.This all happened within a 2 hr time frame, making it impossible at times for me to see my grocery app and also price match at the cash register. It’s where I usually shop so location is not a factor.Is this the place to report an issue?

11 days ago

RH BMBMOrganizer

asked in Tips, Tricks & Troubleshooting

Lg Velvet 5G

I switched to 5G plan and do not see any 5G Carriers but am in 5G coverage area as per map .I tried restarting the phone a few times.The auto mode selected includes 5G.Bought the phone from Koodo long before they offered 5G. Could it be incompatible frequency with this model LM-G900UM ?

11 days ago

QuoththeravenConnector

asked in Tips, Tricks & Troubleshooting

esim connected no service

ESIM I bought today is connected but nothing popped up for a network/cellular service, already restarted phone.. any tips?

12 days ago

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