Tips, Tricks & Troubleshooting

Hi, Darren and I both use Android phones. When he texts me from work, about an hour from home, I don’t receive his messages until he gets home and his phone reconnects to our Wi-Fi. Then the delayed messages come through.Could you help us figure out why this is happening and what settings to check so we can both send and receive texts while he’s at work?

Hi I found an ancient thread saying a rep can remove voicemail on my account (the extended absence instructions don’t work). I’d like to do the same. Would you please remove voicemail from my account? I understand re-enabling would require contacting a rep and that I might lose whatever messages are saved. All I get is scammer voicemail from blocked numbers and it’s really annoying there’s no self-serve way to remove this feature from my account. Please remove it. Thank you.

My wife and I have our own cell phone, both on a Koodo plan.  When either one of us tries to access voice mail by dialing our own numbers, the call drops, and says not connected. Voicemail does not pickup when either  numbered is called, therefore messages cannot be left on either . Calls to other numbers  complete as normal Both cells have been powered down completely, network connections toggled. Bluetooth and Airplane modes have been checked. WiFi calling is off .   

Some calls not going out. Some are. Whats going on?

I'm having trouble making outgoing calls on my Koodo mobile line.Every time I try to call, I hear the error message: "22P1 — An active call is already in progress. This call cannot be completed."

i can receive phone call but i can not phone someone.

Numbers seem to dial out but the call is ended without any pickup on the other end. This occurs with all numbers (toll-free and other). Texting works and mobile data works. My account shows as Active.

Hello, I have a Samsung Galaxy S25 Ultra.  I have a postpaid account and moved to a place that has no signal in the basement (Where i work) and when i try to set up wifi calling I get the above message:   The Number Entered Doesn't match or records.  When I try to call in I get no answer, and am directed to the chat bot who just goes in circles and doesn’t give me an option to call anyone.  Any way i can resolve this?  Wifi calling is important and I will have to move to another carrier if I can’t use it.  

how do I set up a location for the Live streaming TV channels via Crave 

Currently have a fascinating issue with 5G standalone and a Xiaomi 17t. LTE advanced and NSA 5G work perfectly but with 5G SA the phone is only connecting on one band at a time and locking to it, so going into buildings it will not happily switch between low and high bands unless airplane mode is cycled. Now the weird part, if I delete the esim and restore it, 5G SA will work perfectly with full carrier aggregation and happily switch between bands, but once the phone is power cycled it will only connect on one band at a time. Its not a hardware issue but a network oddity. I know the telus network has had 5G SA with carrier aggregation for a couple years now but koodo has only recently enabled it so perhaps related. No reps have been able to answer with many not knowing the difference between 5G SA and NSA.

Transferring to a new cellular device it quit half way through. Now I can’t even open the new cellular device but it already transferred successfully. So I can’t call or text anymore and now I don’t know what to do. I have already tried swapping SIM cards. That hasn’t gave me phone back on my old device. So does anyone know how to reactivate my old phone? They are iPhones.

My phone(s) my two accounts stop being able to log on the the network, i tries all of the suggestions in the self help. Both phones show not roistered on network yet I have the Bars showing on the phone sometimes other times the circle wit h the line through it. My account is id up to date and I went to a Koodo shop and they said it was connected at that moment  and was now it is off line again. It cant be the sim card as they are different in each phone.  Ideas is there an outage nothing is being reported?

I am non-verbal and communicate using a text-to-speech (TTS) device. I need a representative to completely reset my voicemail box back to a brand-new, "uninitialized" state on the backend.  During my very first setup on October 28th-ish, I panicked and accidentally recorded silence when the system prompted me for my name and number. Because of this, my mailbox is now stuck on an active automated "Standard Greeting" that I cannot change or delete through the phone menus (Pressing 3 then 1 only plays the greeting and offers no option to re-record).  Please do a total re-provision/reset of my mailbox on your end. I do not just need a password reset; I need the entire feature wiped so that the next time I call my voicemail, it triggers the official, first-time setup tutorial from the very beginning. This will allow me to play my prepared text-to-speech recordings into the microphone to properly save my name and greeting. Thank you.  

My spam calls have gone off the charts in the past few days. What is Koodo doing to address this?

My iPhone 15 Pro receives ordinary calls normally, but calls forwarded from my building's intercom go straight to voicemail without ringing. I checked Silence Unknown Callers, blocked contacts, and Call Forwarding. The code *#61# reports that voice call forwarding when unanswered is disabled. Can you check whether my line has a voicemail or call-screening setting that could be diverting these calls?

How to turn it off , i keep on getting ghost notifications after newest Samsung update to UI 9.0 , tried everything. Also for some reason notification for that section are grayed out unlike my Moto edge 24 . Also after airplane mode it comes back , so network is pushing it through  .Whats the fix!

For the past few days, the quality of Kodoo’s mobile internet has been equal to the Chernobyl disaster. it practically doesn’t work anywhere in Coquitlam, BC.A few days ago, I was at the library, and the connection was so terrible that I couldn’t even open a single webpage on my phone.  Yesterday, I was at Coquitlam Center, and the internet wasn’t working there either. Today, it’s the same as the past few days.I pay nearly 60$ a month for this garbage service, and in return, I get absolutely terrible quality. I honestly don’t know how much longer I can put up with this. 

With AI voice cloning, I want to change my voice mail to the system generated greeting. There no longer seems to be an option (press 6) to do this. Any advice please? Thank you!

before i used o get call display: name, date and time on teh wireless home phone. Since the upgrade to a new modem, I only get the calling number displayed. 

At least cable modem doe not detect any. … We just moved in and we have no idea which internet service provider the previous tenants used. Incoming cable is copper coax with black insulation.

Been getting this message when I try to register my self service for a few days. Any fixes?

I’ve Been a Koodo customer for about 5 years and have recently started experiencing recurrent ‘Emergency Calls only’ and No service’ errors in specific locations, including my workplace, where I never had issues before. This started shortly after a call with Koodo support. I’ve had my SIM card replaced in store, which temporarily work, but it continues to cut in and out repeatedly and also tried every trick on koodo forum. This has caused real distress, including a situation where I was unable to reach a family member during an emergency. My account, SIM, and plan are all active and in good standing. My wife's line plan (which is with a brand new iphone) which is also on my Koodo plan is experiencing the same blackout zone. I’m located in Saskatoon, Sask. Could someone from Koodo techincal or network team look into this and open a network trouble ticket for this? 

 I saw this post where the person was suggested to go through the eSim recovery process in Self Serve. I tried that, but am stuck on a screen that says Get verification code Before we start the transfer, we need to confirm your identity. We’ll send you a 6-digit verifcation code. Where do you want it to go?  There’s only one option below, the email I made my account with, but I can’t select it because of this message. This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now. I guess that makes sense since I only recently opened the account, but now I’m stuck unable to call/text without the eSIM.

hello please someone help me to unlock my iPhone SE

Is there anyway I can fully backup my Nubia A76? Like all my SMS messages, contacts, apps, app data, saved passwords etc etc etc A complete full backup of everything encase I need to get a new phone so I don’t lose anything.