Tips, Tricks & Troubleshooting

Hi. I’m a new Koodo customer. Trying to set up my plan, i’m supposed to get a free perk but whenever i try to add premium voicemail, i get an error message telling me to try again in an hour.Can anyone tell me how to contact customer support or maybe flag a rep for me?

I NEED A CALL BACK (***-***-**41) TO DISCUSS TRANFER PROBLEMS WITH MY KOODO PHONE USING LINK PHONE SOONEST!!!!!! 

My 18 year old daughter’s currently in Thailand. We were hoping this would be a great trip for, and she needs something great because she’s only now coming out from intense grief for her dad, my husband, who died about a year ago. She dropped her phone in the ocean and it’s lost. She’d kept a voicemail message on her phone from her dad and loved listening to his voice over and over again. Is there any way this message will have been stored with Koodo? I know this is a long shot, but I’m grasping at straws here..

I subscribed to Stream+ Premium and was able to set up Netflix and Prime but the activation link for Disney+ seems to be broken I just keep getting an error that says the activation page is unavilable and it redirects me to sign up and pay for Disney+ Anyone else have this issue and how do I fix it?

I've tried activating Telis TV+ on multiple devices; phone, TV and laptop. I sign in using my Koodo login info and it signs in fine, but on Koodo self serve it's still asking me to activate it. I'm not sure what else to try. 

In Philippines right now.  Put my Koodo sim into my phone to get a 2FA text and could not connect to a network (was showing Emergency Calls Only).  I then took off automatic network selection and tried selecting the two networks available here manually.  Could not connect to either.  Gave up and put my local sim back on my phone which is working fine.Is there a way to tell if this is a Koodo network Roaming issue (data Roaming was turned off intentionally) or if perhaps I have a sim card issue?  Is it possible I have a setting wrong in my phone?I did successfully connect to the network here a approximately 2 weeks ago with no issue and received a 2FA text.  

I’ve been trying to transfer my phone number from my previous phone (iPhone 12 with physical SIM card) to a new one that requires eSIM (iPhone 17). I didn’t transfer my phone number immediately when I turned on the new device. I read the instructions on this website (one of them is “Existing Customer: Setting up a new iPhone or iPad.”), but I got a message saying that “this phone number can’t be transferred because your account is ineligible,” and to contact Koodo (attached).Another instruction I read is “Existing Customer: Switching from Physical SIM to eSIM” because I thought that maybe if I transfer the phone number after switching from physical SIM to eSIM, this whole phone number transfer would work. However, in my old phone, there’s no option to convert to eSIM. Is this because I’m using prepaid card? M

Hello,I am writing to ask about a phone call I recently received and to check whether it may have been a one-ring scam.I missed a call from the number 888-652-0410, and later returned the call. Afterward, I became concerned that this number might be associated with a one-ring scam or fraudulent activity.Could you please let me know: Whether this number is known or reported as a scam number If returning the call could result in any unexpected charges Whether there is anything I should do to protect my account I would appreciate it if you could review this and advise me on any next steps.Thank you for your assistance.

Hello Someone help me to unlock iPhone 7 because chat is not working any more

i have an iPhone 6 need to unlock someone please help me

I am going on a cruise for the first time with a friend who has her own cabin separate from mine.  Can we text each other without incurring charges?

I have reset my password five times but the website rejects the new password when i try to login.I cannot call Koodo because I am overseas.Any suggestions?A support email address would be great.

When I try to make calls or answer calls, I can hear the other end fine, but I’m breaking up for them. I have to stick my phone out the window to make it work. Pretty ridiculous!  Got a new phone recently and the problem persists. Do I need to switch carriers?  I live in the middle of Vancouver in a ground floor 90’s building. My partners phone (Fido) works fine in our place. 

Hello again I have received the box yesterday and I have set the whole thing up but the lights are not stable ! The 3 light are flashing green and yet haven't received any email about the activation or anything like that even this its supposed to be today the 8th of January.

Hello everyone, not sure about others but i took Koodo home internet as i have class and meeting very urgent. Long story short, i got everything like modem, router and cable. After everything, its not getting anything. All power is green except US & LAN (Amber). No internet. Jan 8th was my activation date, no email on junk folder, no activation yet. What should i do?

Hi, my internet was working up till an hour ago. The black box has no lights on what so ever now and I did unplug it and restart it . Anything else I could try? 

So far I have set the box and the wifi router without being able to get access to the wife I was enabled to get the wifi one my phone after I did follow up the installation of the box On the other hand the black box still trying to fix the lights up but all the 4 lights still flashing green and I am thinking that they didn't activate my line yet it's been 3 days now since I get everything and I am waiting for the email they keep saying that I'll receive but still no update and I need to cancel my current provider but this whole process is getting to long .... 

I have recently been having RCS issues with certain contacts. 95% of my contacts are not receiving my RCS messages. It was working yesterday and before. I've experimented to see if it's my phone or the provider. Roger SIM card works with RCS to all my contacts except Koodo eSIM. I have exhausted all options like resetting my phone and clearing data in the Google messaging app. I've enabled and disabled the app. I can see people typing and they can see me typing but my messages never go through to them. This is a very frustrating issue. I am tempted in trying a physical SIM card to see this fixes the issue.I've even called Koodo to see if they can do anything on their end to no avail. 

Hello,I requested transfer my number from other provider to Koodo yesterday, and it is confirmed. However, I still can’t use any mobile service since I replied Yes to the text.  I also can not get any help from the customer service call center, because my phone can use my phone outside, when I am not connected to a Wifi.  I tried to reboot my phone, but still I only can see my previous provider name in the cellular option. What should I do ?  

I am new to koodo, I changed my number upon activation and the number I changed to doesn’t work. It is in use by someone else so I cannot receive phone calls or texts. I cant set up a callback because the number I was given doesnt work. I dont know how to contact koodo for help. 

I changed my plan in 2019 Koodo to bill ,so I want to close my Koodo mobile account, show the bank balance I will pay $17 ,please call me

I recently signed up for Koodo. The sim number is temporary in my esim settings and I cannot update the sim via the website. I keep getting this error message:“This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now.”I am getting frustrated and want to move out to another company. This process should be easy and without problems.Please fix it. 

I am consistently seeing speeds of 10Mb down/ 1Mb up.This is not “4G speed” and is practically unusable for anything but the bare basics.How do I get it fixed?For example: https://www.speedtest.net/result/18683273579 

I transferred my daughters previous number to the new phone I got her to Koodo which was added to my account.  Turned it off, and text messages go through but no calls.  I am not the most technical.  In my account it shows the transfer is complete. 

In the main floor of my house, I have intermittent call quality issues- sound cutting out, jumbled robotic sounding audio, the other person saying they can’t hear me.  This is the most consistent area this occurs in but not the only time or place I have had it happen. I have tried troubleshooting before for these issues and usually don’t get much buy-in or follow up from Koodo aside from asking me to reset my network settings again. I have tried changing the SIM card, updating the phone, resetting the phone, resetting network settings, turning wifi calling on, turning wifi calling off. The issue doesn’t seem to be affected by doing any of these things. How do I get Koodo to seriously assess whether this is a network issue at my location when I just go through the same steps year after year with no change? I really don’t want to continue resetting all my Bluetooth and wifi connections from scratch every time I need to prove to them this issue is still occurrin