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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 846 Topics
  • 3,768 Replies
846 Topics
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AndregBeginner
asked in Tips, Tricks & Troubleshooting
RCS on ios 18.1 no longer working

Just updated to iOS 18.1 and lost RCS. It was working before. Troubleshooting unsuccessful. Looks to be in Koodo side.Reddit thread with lotsa folx having same issue https://www.reddit.com/r/Koodo/comments/1gefb2n/rcs_gone_after_ios_181_update/When will this be fixed?

12510
Flo Koodo
1 hour ago
Adrian47
Adrian47Beginner
asked in Tips, Tricks & Troubleshooting
s20 plus with no 5g ?

Hi there, sorry if this has been posted before but I have a Samsung S20 plus and I pay for 5 g but it's not on my phone? I tried going into the settings but it's not showing up on mobile networks tabAnyone able to help shed light on this for me? Thanks in advance  

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M
1 day ago
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KMuBeginner
asked in Tips, Tricks & Troubleshooting
Transfer to new phone

Hi,I’ve got a new phone and was trying to migrate all data over. During that it also offered to transfer the e-sim to the new phone although I do have a physical sim card.I had to do this a few times until finally the migration fully worked but now the e-sim wouldn’t work and the physical sim only shows SOS service in both phones.Does anyone have a solution?I did restart the phones both a few times. The number shows as primary, but I can’t get service.Thanks

192
K
1 day ago
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AshLeBeginner
asked in Tips, Tricks & Troubleshooting
Traveling in Europe - cannot receive incoming SMS messages

Hello,I am traveling in Europe and had put my Koodo account on a seasonal hold while using an e-sim. This has worked well, however, I have been logged out of a number of my accounts which now require verification via SMS message. I have not been able to receive any SMS messages since leaving Canada even though the package I had stated incoming SMS is free. So I’ve switched back to a regular plan with the Unlimited International SMS & MMS perk to try and be able to receive messages but still no luck. I’m not sure what’s going on here or how to fix it. Any suggestions would be appreciated. 

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Flo Koodo
2 days ago
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eblondelBeginner
asked in Tips, Tricks & Troubleshooting
impossible de recevoir et de passer des appels

impossible de recevoir et de passer des appelsdepuis 8 jourstel wifi   

112
D
4 days ago
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SarineBeginner
asked in Tips, Tricks & Troubleshooting
language option

Hi there:I am new to Koodo, and like several people here, emails and website are set in French. I have tried to make changes to no avail.  i would appreciate assistance in setting my language options to English.

182
Darius Koodo
5 days ago
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olgagrunConnector
asked in Tips, Tricks & Troubleshooting
mobile network not available

I turned my airplane off this morning and my network was not available. I tried restarting, turning off / on with sim card removal, resetting network settings, but nothing is helping. still cannot make /receive call (including koodo customer service) or use my data. 

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H
5 days ago
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SabineCMember
asked in Tips, Tricks & Troubleshooting
Got a new Phone and now I have no Sim

I got my new phone exchanged today and Apple did not switch over my eSim before getting rid of it. Now my new phone has no sim, I have a simcard but eSim will not work unless I have my old phone or a QR code. Please help.

253
Dinh
6 days ago
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pkishMember
asked in Tips, Tricks & Troubleshooting
eSim transfer from iPhone X Max to iPhone 16 Pro Max

My iPhone X Max has a physical Sim and I am attempting to do an eSim convert/transfer to my new iPhone 16 Pro Max.  I get a ‘Unable to transfer Phone Number’ error message on the iPhone 16 Pro Max.  Anyone have an idea on how to resolve this issue? Thanks.

222
P
6 days ago
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BethanyCoutureBeginner
asked in Tips, Tricks & Troubleshooting
Why did nobody call me for my scheduled call back?

I had a scheduled callback from a Koodo personnel and nobody ever called me. I do not have their number blocked, never received any missed calls or messages notifying me of any changes. How am I supposed to talk to a koodo associate about a few simple questions? 

171
Dinh
6 days ago
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Aaron.BradleyMember
asked in Tips, Tricks & Troubleshooting
voicemail problem

When I’m trying it setup my password for my new voicemail it saying invalid entry please re enter your password and when I go to setting and phone and try to change the password all it says is pls try again later 

262
A
7 days ago
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MegaNew Member
asked in Tips, Tricks & Troubleshooting
error code 7B1

Hello. I was having issues changing my perk and spoke with a representative. They ended up having to put my phone on seasonal hold, then take it off and re add my plan. Ever since then I cannot make or receive calls. I spoke with the support team yesterday and they were not able to fix the issue. I have reset the network. Turned the phone on and off a few dozen times. Removed and recentered the sim. I need my phone for work and don’t have a phone to phone the support team again. Does anyone know how to fix this

442
Flo Koodo
7 days ago
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Sunny2025New Member
asked in Tips, Tricks & Troubleshooting
Extremely bad network and signals

Hi. It was never an issue with Koodo here in Coquitlam, BC, Canada, where we live. Phone calling has recently become a nightmare, as the call keeps dropping every few minutes. It is horrifying to apologize to people we call on the mobile. We have four lines with Koodo, all on iphone and we continue to suffer. Please add more towers in the area or increase the strength of your signals. You can see my address with you. Thanks in advance!Best

321
Dinh
8 days ago
edro fosho
edro foshoBeginner
asked in Tips, Tricks & Troubleshooting
need to unlock old iphone locked to koodo

hello. i have an old iphone 4 and it is network locked to koodo. how can i unlock it so it reads other carrier sim cards. is there a carrier unlock code i can put into the phone or do have to go to the store and physically get it done. thanks

171
Flo Koodo
9 days ago
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BregolissdBeginner
asked in Tips, Tricks & Troubleshooting
no data (vancouver)

Hi, last three days my cellular data hasn’t worked. It says l have bars and LTE but pages won’t load. Any help?

261
Flo Koodo
10 days ago
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Bobmom74Coach
asked in Tips, Tricks & Troubleshooting
Koodo paused my data and has no information on my account?

My phone stopped allowing my to use  data. I get a message from Koodo saying I am over my data. I have 60 GB and just started my monthly cycle, my account is paid up. I try using self serve and it will not show me my plan information? I requsted a call back but must wait until tomorrow. This is BULLSH!T

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14 days ago
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Scott5Connector
asked in Tips, Tricks & Troubleshooting
internet self installation issue

Received modem and booster for self installation of internet. Hooked up to coaxial in bedroom but lights have been flashing green for over 15 minutes. Cycled through all at first but now stuck flashing on DS and US. Has full power. Any idea how long I should wait or do I try another coaxial location?

566
Allan M
15 days ago
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SimmisharmaNew Member
asked in Tips, Tricks & Troubleshooting
transfer fido to koodo

I got a koodo sim and wants to transfer my old phone to koodo network. I need assistance to help me walk through transfer process . Thanks 

331
O
15 days ago
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Nikka84Organizer
asked in Tips, Tricks & Troubleshooting
pixel 6 not recieving or sending texts or recieving calls after porting.

Tried to port my husband's number from Freedom Mobile to my Koodo account.  (I have my number and this will be both phones under my account).  Anyway, for some reason, his phone now does not recieve calls or texts.  He can call out though.   What is going on? I followed the instructions to port the number and he has a new koodo sim card in his phone.  Message from Freedom says permission was granted to transfer the number. 

547
Flo Koodo
16 days ago
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SPKAConnector
asked in Tips, Tricks & Troubleshooting
Recently moved in a new address, but Koodo cannot find this address in canada post. What to do?

Hi, Recently moved in a new address, but Koodo cannot find this address in Canada post. No problem receiving parcels from amazon on this address. Please advice, since I placed order but cannot complete it, because it uses old address. Appreciated!

274
S
18 days ago
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Footy4lifeConnector
asked in Tips, Tricks & Troubleshooting
Phone call issue

Hi there, My wife and I have both had this issue over the last few days where our phones seem to be really quiet or cutting in and out while speaking on the phone and yet it works perfectly while calling through Whatsapp. We’ve both restarted our phones on multiple occasions and it doesn’t seem to help. I’m wondering if there’s a network issue with Koodo or if anybody has an idea as to why this is happening?

558
Dinh
19 days ago
Bertrand Boichon
Bertrand BoichonMember
asked in Tips, Tricks & Troubleshooting
Reinitialiser / Deverouiller un telephone Koodo (nokia 3710)

Bonjour,J’ai un anicen telephone verouillé Koodo (Nokia 3710a) mais je ne suis plus chez Koodo depuis 3 mois. Comment faire pour le réinitialiser complètement (settings reset) ?Merci,

173
Dinh
20 days ago
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FrustratedhomephoneuserNew Member
asked in Tips, Tricks & Troubleshooting
home phone trouble

Have the wireless home phone hub and sim card.  Ongoing issues that are not resolved by speaking to customer service many times.  I have several issues: Some calls have a loud noise on the line (sounds much like a busy signal) when calls come in, never on outgoing calls.  It seems more often with cell phone callers that this happens but if I call them back, it is fine. Friends and family complain that there is no dial tone when they dial my number and they cant get through ( friends and family say that there is a very long pause between dialing and actual ringing most of the time that they almost give up on it ever ringingHave tried different brands of handsets, done resets on the hub many times and dont know what else to do as this phone is very unreliable and not worth it.  I was with another provider for the exact same service up until this summer 2024 and NEVER had any issues with it.  It even used the same hub!

171
Flo Koodo
20 days ago
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tygBeginner
asked in Tips, Tricks & Troubleshooting
U.S. roaming does not work

I have:120 GB of Shock-Free Data at 5G speed Canada-US roaming with data, talk and textsI turned on “roaming” in Android settings/Network and InternetVoLTE is turned on.But U.S. roaming does not work.Here are the Koodo Add-On settings that are part of the plan:This is extremely frustrating - I am almost ready to quit Koodo.  I am paying for a plan that has U.S. roaming.  It should work. 

212
D
21 days ago
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flanmanMember
asked in Tips, Tricks & Troubleshooting
TalkBack

my samsung suddenly went into TalkBack mode and I cant turn it off to get back to regular

253
D
21 days ago

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