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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 857 Topics
  • 3,803 Replies
857 Topics
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Sunny2025New Member
asked in Tips, Tricks & Troubleshooting
Extremely bad network and signals

Hi. It was never an issue with Koodo here in Coquitlam, BC, Canada, where we live. Phone calling has recently become a nightmare, as the call keeps dropping every few minutes. It is horrifying to apologize to people we call on the mobile. We have four lines with Koodo, all on iphone and we continue to suffer. Please add more towers in the area or increase the strength of your signals. You can see my address with you. Thanks in advance!Best

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Dinh
8 hours ago
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MegaNew Member
asked in Tips, Tricks & Troubleshooting
error code 7B1

Hello. I was having issues changing my perk and spoke with a representative. They ended up having to put my phone on seasonal hold, then take it off and re add my plan. Ever since then I cannot make or receive calls. I spoke with the support team yesterday and they were not able to fix the issue. I have reset the network. Turned the phone on and off a few dozen times. Removed and recentered the sim. I need my phone for work and don’t have a phone to phone the support team again. Does anyone know how to fix this

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18 hours ago
edro fosho
edro foshoBeginner
asked in Tips, Tricks & Troubleshooting
need to unlock old iphone locked to koodo

hello. i have an old iphone 4 and it is network locked to koodo. how can i unlock it so it reads other carrier sim cards. is there a carrier unlock code i can put into the phone or do have to go to the store and physically get it done. thanks

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Flo Koodo
1 day ago
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BregolissdBeginner
asked in Tips, Tricks & Troubleshooting
no data (vancouver)

Hi, last three days my cellular data hasn’t worked. It says l have bars and LTE but pages won’t load. Any help?

241
Flo Koodo
2 days ago
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Bobmom74Coach
asked in Tips, Tricks & Troubleshooting
Koodo paused my data and has no information on my account?

My phone stopped allowing my to use  data. I get a message from Koodo saying I am over my data. I have 60 GB and just started my monthly cycle, my account is paid up. I try using self serve and it will not show me my plan information? I requsted a call back but must wait until tomorrow. This is BULLSH!T

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6 days ago
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Scott5Connector
asked in Tips, Tricks & Troubleshooting
internet self installation issue

Received modem and booster for self installation of internet. Hooked up to coaxial in bedroom but lights have been flashing green for over 15 minutes. Cycled through all at first but now stuck flashing on DS and US. Has full power. Any idea how long I should wait or do I try another coaxial location?

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Allan M
7 days ago
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SimmisharmaNew Member
asked in Tips, Tricks & Troubleshooting
transfer fiso to koodo

I got a koodo sim and wants to transfer my old phone to koodo network. I need assistance to help me walk through transfer process . Thanks 

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7 days ago
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Nikka84Organizer
asked in Tips, Tricks & Troubleshooting
pixel 6 not recieving or sending texts or recieving calls after porting.

Tried to port my husband's number from Freedom Mobile to my Koodo account.  (I have my number and this will be both phones under my account).  Anyway, for some reason, his phone now does not recieve calls or texts.  He can call out though.   What is going on? I followed the instructions to port the number and he has a new koodo sim card in his phone.  Message from Freedom says permission was granted to transfer the number. 

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Flo Koodo
8 days ago
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SPKAConnector
asked in Tips, Tricks & Troubleshooting
Recently moved in a new address, but Koodo cannot find this address in canada post. What to do?

Hi, Recently moved in a new address, but Koodo cannot find this address in Canada post. No problem receiving parcels from amazon on this address. Please advice, since I placed order but cannot complete it, because it uses old address. Appreciated!

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S
10 days ago
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Footy4lifeConnector
asked in Tips, Tricks & Troubleshooting
Phone call issue

Hi there, My wife and I have both had this issue over the last few days where our phones seem to be really quiet or cutting in and out while speaking on the phone and yet it works perfectly while calling through Whatsapp. We’ve both restarted our phones on multiple occasions and it doesn’t seem to help. I’m wondering if there’s a network issue with Koodo or if anybody has an idea as to why this is happening?

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Dinh
11 days ago
Bertrand Boichon
Bertrand BoichonMember
asked in Tips, Tricks & Troubleshooting
Reinitialiser / Deverouiller un telephone Koodo (nokia 3710)

Bonjour,J’ai un anicen telephone verouillé Koodo (Nokia 3710a) mais je ne suis plus chez Koodo depuis 3 mois. Comment faire pour le réinitialiser complètement (settings reset) ?Merci,

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Dinh
12 days ago
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FrustratedhomephoneuserNew Member
asked in Tips, Tricks & Troubleshooting
home phone trouble

Have the wireless home phone hub and sim card.  Ongoing issues that are not resolved by speaking to customer service many times.  I have several issues: Some calls have a loud noise on the line (sounds much like a busy signal) when calls come in, never on outgoing calls.  It seems more often with cell phone callers that this happens but if I call them back, it is fine. Friends and family complain that there is no dial tone when they dial my number and they cant get through ( friends and family say that there is a very long pause between dialing and actual ringing most of the time that they almost give up on it ever ringingHave tried different brands of handsets, done resets on the hub many times and dont know what else to do as this phone is very unreliable and not worth it.  I was with another provider for the exact same service up until this summer 2024 and NEVER had any issues with it.  It even used the same hub!

171
Flo Koodo
12 days ago
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tygBeginner
asked in Tips, Tricks & Troubleshooting
U.S. roaming does not work

I have:120 GB of Shock-Free Data at 5G speed Canada-US roaming with data, talk and textsI turned on “roaming” in Android settings/Network and InternetVoLTE is turned on.But U.S. roaming does not work.Here are the Koodo Add-On settings that are part of the plan:This is extremely frustrating - I am almost ready to quit Koodo.  I am paying for a plan that has U.S. roaming.  It should work. 

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13 days ago
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flanmanMember
asked in Tips, Tricks & Troubleshooting
TalkBack

my samsung suddenly went into TalkBack mode and I cant turn it off to get back to regular

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13 days ago
Dan Deffett
Dan DeffettOrganizer
asked in Tips, Tricks & Troubleshooting
Samsung watch not getting notifications on Koodo

HelloI have a Samsung S3 Frontier smart watch and I am not getting SMS notifications, Facebook messenger notifications , I received notifications in the past on my watch ?Thnak you Dan 

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13 days ago
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ehsanmuhammad75Beginner
asked in Tips, Tricks & Troubleshooting
Block

Hi I  want to block outgoing international calls from my number how to do it. 

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Flo Koodo
13 days ago
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SBphoneMember
asked in Tips, Tricks & Troubleshooting
phone not working

I was with koodo for years with a certain cell number (let’s call it Number A). About two weeks ago I switched to another provider to get a better deal. A few days later, Koodo called me with a better deal to try to get me to switch back. I agreed and we set up a new account and they mailed me a new SIM card. I used Koodo assist to schedule a callback to merge my then dupilcate accounts and assign the new SIM card to my new number. I had to end the call before I could actually put the new SIM card in, because otherwise the call would have dropped, but he said it would work once I responded to thier text to give permission for the transfer (which I did). I now have the new SIM in and I can make phone calls but can’t receive phone calls or send or receive texts.I can’t figure out how to contact Koodo because their phone number doesn’t have an option to talk to a real person and I can’t schedule a callback because I can’t receive calls!  

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14 days ago
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AgentXenoRockstar
asked in Tips, Tricks & Troubleshooting
Unable to receive cell phone calls

We transferred from Roger’s yesterday. One iphone is working and one is not. The one phone can make cell phone calls but it cannot receive them. Have tried restarting, reinserting sim card, and resetting network settings. No luck. Looking for suggestions. 

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A
14 days ago
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ktravelerCoach
asked in Tips, Tricks & Troubleshooting
Can you help me figure something out?

When I call a certain number in the 867 area code from my Koodo-powered cell phone I get an error message of the kind “sorry this call did not go through”. When I call the same number from another phone the call goes through and I hear the recorded announcement that is associated with that number.Is it my phone? Or is it Koodo? I’d lke to know who/what is messing up here, and if someone else with a Koodo account could call that number and let me know what they hear, that would be helpful.The number is **55 (area code shown at the top of this message). Many thanks!

257
Dinh
16 days ago
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TammyJaneNew Member
asked in Tips, Tricks & Troubleshooting
Text message problems

My text messages are having problems sending to one person, Certain ones will send, certain ones will not. My messages have been sending to everyone else. They are having the same problem with receiving some of my messages but not all of them and still getting texts from others. Both of us have restarted phones and deleted previous messages to clear room. I have an apple phone, they have a samsung phone. What can I do to trouble shoot or fix this?

481
Dinh
16 days ago
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ltfrombcCoach
asked in Tips, Tricks & Troubleshooting
No Network service

I have a Samsung Galaxy S23+ and I have no network connection. My bill has been paid that is not the issue. I restarted my phone 4 times over a 20 minute period. I followed the troubleshooting steps from the help: I made sure I was not in airplane mode, I do not have the do-not-disturb turned on, I shut down my phone removed the sim card, put it back in and I reset the network connections. I still do not have internet network connection (unless I am at home and connected to my wi-fi). I also checked to see if Koodo / Telus were out in my area.What do I do now?

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16 days ago
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aashayjNew Member
asked in Tips, Tricks & Troubleshooting
Lost MMS capabilities on Nokia G42 5g

what changes/updates do I need to do to send or receive MMS on Nokia G425g

131
M
17 days ago
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FunergyNew Member
asked in Tips, Tricks & Troubleshooting
Bad cell signal: -122dBm... can this be fixed?

Hello out there,Starting perhaps about 2 months ago, give or take, my cell reception for calls has been terrible. In my home office, where before it was not problem making calls, now I have to move outside to the porch, and even then it’s not great and I sometimes have to move around randomly until the person on the other line can hear me. As far as I know, nothing has changed - same phone and plan as previously.In trying to figure this out, I looked up how to get the cell signal strength and I’m currently at -122 dBm. I moved around the house, and tried getting in the car to check the area… anywhere within a few mins drive it’s the same, +/- a marginal amount. Range from about -117 to -128.I drove into town (I’m about 10 mins drive outside of Nelson BC) to see if it would get better in town compared to my suburb, checking the signal strength all along the way… a bit better, but it still ranged from about -95 to -115, average at around -105.My phone is a Google Pixel 6, which I’ve had

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18 days ago
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mountainrunNew Member
asked in Tips, Tricks & Troubleshooting
Conference calling not working

My three-way conferencing isn’t working suddenly. I have previously had no issues with it, in Canada and abroad. Any sense what is up?

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D
18 days ago
Judina Joseph
Judina JosephNew Member
asked in Tips, Tricks & Troubleshooting
cannot receive texts from TextNow. has Koodoo blocked VoIP texts?

I am not able to receive texts from a TextNow number (VoIP). I can send texts and I can receive calls. 

111
Sophia
18 days ago

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