Tips, Tricks & Troubleshooting

I went to a kiosk and they scheduled a call back which I haven't received. I also tried to get a call back via the online chat bot but that didnt work either despite getting a text confirmation that a callback would occur. My modem is flashing green on DS and US despite trying from multiple coaxial points. I dont know if its because it hasn't been activated from the provider? 

Ported from Rogers 3 hours ago and the network is still on no SOS only. 

I just switched to Koodo under the black Friday deal, and despite having 5G I am appalled at the download speeds. I'm getting 2mb/s or less where my previous carrier would give me 200 mb/s. I want to log in to change my perk to 5g speed boost hoping that that fixes the issues, but now I can't log in due to many attempts. This persists despite changing my password and re-attenptinf log in. This issue has persisted >24 hours.  Any solution? What a horrible introduction to Koodo.. 

I have been having this problem for months. Half the time I try accessing internet from my phone I have no date. I try 30min later and I have data again. It’s on and off though the day. On top of that, phone calls are dropped for no reason. Most of the time it happen before the person I called picks up the line. I tried contacting koodoo about it but they did not fix my issue. That was a few months ago. Now I try contacting them again and I can’t find a way to contact them without paying. Hopefully I can find help here  My phone is up to dateI did try the removing of sim card, turning phone off and one, etc. My wife has the same phone and is with koodoo. she has no problem at all.  Thanks for the help

I ported number from Public Mobile to Koodo this morning. Since then i don’t have any service. I requested call back at 4pm, received call and spent 2 hours with the agent who basically kept telling me to reboot my phone 20 times. At 7pm his shift ended and he had to go and someone would call me back lol. I missed that call and now going into next day still no service.  Here are some of the things i have tried: reset network settings turned line offturned cellular data on/offreinstall esim with phone repairplane mode on/offNothing has worked and all i see is SOS for signal Feels like impossible to get any help

just switch to Koodo.  call and data all works fine.  But can not send and receive text message.  

I am getting error while I am trying to get my old number from my previous provider to Koodo, can someone help me pls?   

Number Successfully ported over to Koodo but temporary number still shows on e-sim manager.

My internet service ended 10 days ago so I have now opted for another package. What is the status of my internet service now? Does the new option start dying today?

i just transfered to koodo, nobody send me esim, i have no service now 

My home internet modem setup fails. The US and DS lights are constantly blinking. Modem reboot didn’t help. The service activation date is Nov 29On top of it, I cannot even connect to the router - the network is not shown in the list of available on any device. Hard rest didn help 

Hello Community, I just got this Motorola Moto G54 5G Power Edition Model Number XT2343-6 on Walmart.ca and want to know if it works 100% with Koodo Mobile in terms of VoLTE and 5GThank You 

I am trying to make a long distance call from Canada to the Phillipines (I know it will be expensive).    When I dial, I keep getting a message that the call cannot be completed as dialed.  The number I am trying to dial is 63 2 8886 4674 (it’s a government number).   I have tried dialing it two different ways011 63 2 8886 4674+63 2 8886 4674Am I missing something?, like maybe a 1 or something.  The above is per A.I.I so have the International Long Distance Addon.    

I am experiencing issues with RCS messaging and network connectivity with Koodo.I recently switched carriers from Fido to Koodo. I have previously used TELUS and Rogers at the same residence without any problems, especially connectivity. I am facing two issues: Poor connectivity RCS chats not working — I have waited for 2 days. I have tried the recommended solutions from the forums. I am unable to deactivate my number from RCS because I am not receiving the verification message.  Please look into this matter and advise on the next steps. 

I just recently subscribed to Unlimited Internet 1 Gigabit and setup went great. With a wired ethernet connection I am able to consistently get speeds of 700-900Mbps, however when connecting to wifi speeds will not exceed 450Mbps.Is the provided router “TELUS Boost Wi-Fi 6 Lite” capable of providing higher speeds? The router seems to be the bottle neck as it doesn't matter which device I use (phone, laptop, Firestick) - none can reach speeds above 450Mbps. All testing was done within 10 ft of the router.

I have been attempting to schedule a callback for 45 minutes using Koodo Assist to help with my internet outage and every time I choose tech support,  the response is:We're busier than usual right now, and unable to get you to a rep at this time.I've tried power cycling three times and nothing  

I have had 1 Gig unlimited Internet service with Koodo for over a year.  Over the past week the internet has been extremely slow, and I have attempted to resolve through Koodo assist and Koodo app. Even though the  Koodo app has show multiple times that i am not getting the speed that i am paying for (less than 10 meg down) it is impossible to reach anyone live to resolve.  Totally frustrated and ready to cancel service.  Any ideas on how to resolve

Hello I have fiber cable in my apartment, can I connect Koodo router to fiber cable using adapter to coax Koodo router?

I have tried muliple browsers, cleared caches, mobile and computer.  Same result.  I access My Subscriptions, Stream + Premium has a banner “Active. Your recent request is in progress.” I do not recall making any requests.  I click Manage so I can downgrade to Basic, I get “It looks like this part of the page couldn't load.To try again, please refresh”.

I am finding that i have to unplug my modem at least once a day, sometimes multiple times.  Is this likely a hardware issue.  

I just signed up for Koodo internet, switched from Roger’s. I received the equipment and today is the day it is supposed to start service. I plugged everything in based on the instructions on the app. The modem is not receiving an internet signal and the US light is flashing

I can make calls and Texts but cannot receive incoming calls after transferred my phone number from Freedom mobile to Koodo. Can you fix this?

I have an old iPhone 4 that I want to put into service as a back up when outdoors.  It is locked to Koodo but I have a new sim for Bell.  I do have my own cell service with Koodo but when I log in and go through the process to unlock it wants my phone number and IMEI for my personal cell.  How do I unlock this other phone?

Hello, I have done all the troubleshooting(reset network settings, device up to date etc) but still unable to send texts or receive them. I also cannot send or receive iMessage to my number. The number does not validate in the messages section after the port, I have called customer care and they claim no issue. I’m sure there is an issue somewhere as this was working perfectly fine on Fido. We will be trying a new SIM to hope it helps. Can you suggest or help set up a call back? Koodo Assist will not connect to a chat I’ve been trying for days. 

people see me Texting from OLD OLD number, I get texts to my new number... but send text from old old number I had.