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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 608 Topics
  • 2,474 Replies

608 Topics

M
MlukaOrganizer
asked in Tips, Tricks & Troubleshooting

can’t access my voicemail

I’ in Dominican Republic, on vacationI have VOIP service at home in Canada, which I can acess via WiFi.However, when I call my number and dial “1” when I hear my message, I’m asked for a “callback number”.I don’t want someone to call me back!I just want to access my voicemail!What should I do???thanks

2
M
3 hours ago
O
Oluwatosin OgundipeBeginner
asked in Tips, Tricks & Troubleshooting

My Koodo phone numbers are always "Invalid"

Why is my koodo phone number always rejected when I try to use it register for anything online.I always get "invalid phone number" response when I try to apply for jobs and register for important services.Please help me. I have 2 numbers on my profile with the same issue.

4
R
4 hours ago
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shawnthebeardoAdvisor
asked in Tips, Tricks & Troubleshooting

VoLTE and WIFI Calling (Google Pixel 6)

I am having  issues with VoLTE AND WIFI calling. I commented on another thread about my issue with this and a rep subsequently added VoLTE to my add-ons. I read in another thread that VoLTE is required to enable WIFI calling. I also restarted my phone (Google Pixel 6) and attempted to activate WIFI calling and got a message to contact carrier to enable. Another question I had was why is there no option to enable VoLTE in my phone settings? I have restarted many times, removed sim, turned off wifi, etc. And still get the same results. Please help!

16
R
20 hours ago
Alliemars
AlliemarsBeginner
posted in Tips, Tricks & Troubleshooting

Technical Support

I just wanted to say that Koodo tech support is fantasticI ported my number to xplore and was having problems  and Omar did a fantastic job helping meHe said he usually worked on cell phones but he wanted the opportunity to help me and learn  so he was calling home phone and he said if he got everything done before 10 pm he would call me or if it was later he would call the next day and he did.   He went above and beyond and he should be recognized for providing excellent c ustomer service and wanting to learn new things.   Also another tech that helped me was Edwardo and he was great as well.    Koodo really should have someone to talk to in customer service instead of having to ask to have an agent call you back.   It is frustrating and it is much better to talk to someone not a computer.

2
G
1 day ago
Cutleafarm
CutleafarmConnector
asked in Tips, Tricks & Troubleshooting

Won't dial

The phone will not dial out or receive calls.  You dial and just get two beeps and then the light goes from red back to green.

7
R
1 day ago
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MikeyinPocoOrganizer
asked in Tips, Tricks & Troubleshooting

Washington State to BC voice call

I cannot make a voice call to my home in BC while roaming in the US. I can receive voice calls from Canada, texts and send texts . Easy roam can be added or not. Makes no difference. Looks like my Samsung Galaxie is having network connection issues. Any ideas please?MikeyinPoCo

4
srlawren
2 days ago
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panda64Connector
asked in Tips, Tricks & Troubleshooting

Samsung A50

Has anyone been able to use their A50 with Koodo’s data? I have no problem with wifi or making/;receiving calls. I have added all the recommended APN settings, but still no luck. I see this phone is 67% compatible with Koodo, so no sure if the problem is my phone or something else.Any suggestions?

18
P
2 days ago
S
ShinnesBeginner
asked in Tips, Tricks & Troubleshooting

Blocking Data

As a parent, is there anyway to turn off data on my child’s phone? Either randomly, as needed or  say I want to set up a down time from 10pm to 7am the next morning.  

2
R
3 days ago
Lacey Joan
Lacey JoanBeginner
asked in Tips, Tricks & Troubleshooting

Roaming on T-Mobile US can't get more than 10 seconds connectivity

My moto g Pure phone connects to T-Mobile for about 10 seconds then disconnects and loops. I have tried rebooting my phone, resetting the network, pulling out the SIM card and replacing it with another and a full factory reset. None of these has fixed the problem.  I swapped my husbands SIM card into my phone, both SIM cards work fine in his phone which is a Moto g Play. The phone worked fine in Canada, it started this as soon as I crossed the border.  I bought $40 worth of boosters before I left and I am unable to use them, I’ve never had this problem before with previous phones. 

7
A
4 days ago
C
cpt00Rockstar
asked in Tips, Tricks & Troubleshooting

Any way to priorize wifi calling over mobile network ?

Hi, Phone : s23 ultraIssue : low/no network services where I live. I did enable Wifi Calling, but according to reddit , telus/koodoo disable the option to priorize the Wifi over cellular network for wifi calling. So when I move in my house and get to a zone where the cellular network is stronger, my wifi Calling drop, and won’t come back automatically. So I miss calls , kind of important since it’s my work phone… See the screen shoot, I did NOT have the option to change it, instead we have the : ‘’ emergency address’’ Thank you

35
R
4 days ago
S
Sam_KaliBeginner
asked in Tips, Tricks & Troubleshooting

Poor Reception in Edmonton

Hello - I have been experiencing poor reception on my phone at home, in the Capilano area of Edmonton. Only 1 bar and the reception cuts in and out during voice calls. This has only started in the past couple of months. Anybody with the same issue of know how to resolve?

5
R
5 days ago
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indigowavesConnector
asked in Tips, Tricks & Troubleshooting

Not receiving some verification code texts

Hello! I’m noticing that I’m not receiving verification codes when I sign up for certain platforms/2FA, but not all. I otherwise receive and send texts fine. One example is Stripe.  

11
M
5 days ago
B
BeanthereRockstar
asked in Tips, Tricks & Troubleshooting

Can I use an eSim for travel phone?

I have an iPhone 11 from Koodo with a nano SIM for everyday use.  When I travel, I move the SIM to a cheap Android phone because it’s larger (good for map reading when you’re visually impaired), less valuable, and has an SD card for lots of storage.  A month ago I dropped the Android phone, so I ordered a new one from an online retailer.  The specs didn’t disclose that it has no SIM tray. It has arrived now, but I can’t move the nano SIM from the iPhone to the new phone anymore.  I gather this type of Android phone requires an eSIM.  As long as the iPhone with the regular sim card is powered off when I need the travel phone, can I now obtain an eSIM voucher and use it to enable the Android phone to be used when I travel?  Or would that in some way nuke the nano SIM in the iPhone, rendering that phone unusable?  I only use one phone at a time, so the swapping of the SIM worked until now.

5
R
7 days ago
T
TG70Beginner
posted in Tips, Tricks & Troubleshooting

best advice on travel in europe?

I will be travelling in europe soon and i want to have a phone available in case of emergency.   I’ve read about Easy Roam, but $16/day on top of my regular plan will run me several hundred dollars for the duration of my trip.   I’m also reading there are gaps and problems with the service, even when travelling in established networks like France and Germany.   I’m looking for feedback on whether I should: (A) buy Easy Roam and hope it works while I’m there and suck up the cost; (B) leave my phone on airplane mode while in europe unless in an emergency only…..will i still incur fees if I only use my phone when hooked up to wifi; or (C) leave my phone at home and buy a “burner” phone while travelling in europe?

2
BobTheElectrician
7 days ago
Erin O'neill-O'toole
Erin O'neill-O'tooleBeginner
asked in Tips, Tricks & Troubleshooting

cant call a landline

my husband has a Samsung Galexy s6 he can not call a land line phone. He can call any other mobile phone. when he call a landline he is told to call *611 but cant get anyhelp. ant ideas how to fix 

5
R
7 days ago
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Cookie88Coach
asked in Tips, Tricks & Troubleshooting

Group messaging sends individually

Hello,I have an Iphone XR. My group messaging sends messages out individually instead of to the group. I was using this feature before, no problem (ie participating in group chat where messages were part of group chat). I did change settings while travelling but changed them back.SMS enabledMMS and Group messages enabledNetwork reset doneTried restarting phoneTried deleting group and starting againContacted Apple who don’t know what the problem is and said to contact carrierMembers of group have mix of android and IphonesGroup uses phone numbers for chat No members have made any changesMy message appears as part of group chat to me but is received individually.What other steps can I take to resolve this issue?  Thank you.  

3
R
8 days ago
S
sdavisonConnector
asked in Tips, Tricks & Troubleshooting

web link won't send

I'm trying to send a Calendly link through text message but the recipients never receive it.  I tried a dozen times to 2 different contacts.  I was able to receive the link when someone sent it to me.  I contacted Calendly support and they said to contact my service provider.  Any ideas?  

2
S
9 days ago
L
LeafchickBeginner
asked in Tips, Tricks & Troubleshooting

Uk roaming - need easy safeguard for senior

Hey there my mom is a senior and traveling from Canada to the UK. Would it be easier to have her phone in flight mode for the entire month she is there, or would it be easier for me to purchase the easy roaming and hopefully pray that she doesn't answer a spam phone call or a spam text message.  My mother is not tech savvy so the easiest to not incur hundreds of $ of charges would be best. She has a LD UK calling plan on her phone but that is from Canada.  I guess it doesn't work from the UK to Canada.Thank you

4
L
9 days ago
D
digitalmanBeginner
asked in Tips, Tricks & Troubleshooting

Can't make voice calls in the USA

I’m starting a new thread because this seems to be an issue for others.  I am unable to make phone calls in the USA.  My phone is connected to T-Mobile, I have data but when I make a call it says “Calling” for a few moments and then just says “ended” or network unavailable.  I’ve tried changing VoLTE on/off, restarting, etc etc…    

3
D
10 days ago
C
CarllepaBeginner
asked in Tips, Tricks & Troubleshooting

Can't receive 2-factor authentication texts

Hello, I recently transferred my number to Koodo and have tried everything to get 2-factor authentication texts from my bank and nothing works. I tried resetting my network options, switching on/off airplane mode, etc and nothing works.I can receive texts and calls from people though.I signed up for Koodo callback 3 times and no one ever calls, it’s as if I don’t exist to them.

5
Dinh
10 days ago
Amanda Petronis
Amanda PetronisBeginner
asked in Tips, Tricks & Troubleshooting

Disconnecting

Hello, please help! Since coming back to Canada from the US my phone shuts off every time I call out the first try. It also keeps resetting my notification and ring tones. 

1
Dinh
11 days ago
M
Mkay87Beginner
asked in Tips, Tricks & Troubleshooting

no service

Brand new monthly account, phone has said NO SERVICE for hours now and my home internet via Telus is also not working? Anyone know what’s up?

2
R
13 days ago
N
Natcho81Beginner
asked in Tips, Tricks & Troubleshooting

Forgot to turn roaming off before leaving home network

Left home network without turning off roaming - now at resort in Dominican with premium wifi and  phone won't let me connect to internet through wifi without roaming on - how do I get around this ?  I don't want to use roaming since I paid for premium wifi and I need to use the internet for hotel services. Thanks !

1
Dinh
13 days ago
F
factoriaAdvisor
asked in Tips, Tricks & Troubleshooting

international MMS

I keep trying to send images abroad, different countries (Austria, Hungary, Germany...).The image doesn’t get sent. 15 GB plan, with unlimited International text, data on. Any solutions?

8
F
13 days ago
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pkilfoylConnector
posted in Tips, Tricks & Troubleshooting

didn't say yes to go to public mobile number transfer in time, need to manually approve transfer

Need a manual approval to port to public mobile

7
Flo Koodo
14 days ago

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