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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

860 Topics
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860 Topics

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iphonefanBeginner

posted in Tips, Tricks & Troubleshooting

dissapointed with koodo's video throttling

Koodo is throttling youtube to ~2Mbps this is horribly slow and can barely play 1080p, 4K is out of the question!If anyone thinks this isn’t true it’s right on their website! https://www.koodomobile.com/en/help/koodos-network-traffic-management-policies?srsltid=AfmBOoorVVhi5xc_oeo3N2ka_7MyEv5YhBJoWjSOmXlxmslEXVWFi_qZ

13 minutes ago

Sha_1Organizer

asked in Tips, Tricks & Troubleshooting

cant make calls , it disconnects as soon as i dial number

cant make calls , it disconnects as soon as i dial number. Privacy concerns . Is someone hacking my phone account. I can't make phone calls. As soon as I dial any number it disconnects the call and no dialing tone. Concern about my phone line and the privacy. Please resolve it.

378

50 minutes ago

KeithVBeginner

asked in Tips, Tricks & Troubleshooting

Connecting to data

Samsung won’t reconnect with data after a trip to the US and using easy roam, mobile data is off, all settings are back to normal, no data connection.

1 hour ago

Lee Hà HoàngBeginner

posted in Tips, Tricks & Troubleshooting

Hello. I have some trouble with my phone. I purchased it from a store and as I can see It's locked to your carrier. Can you help me to unlock this? Đ

Hello. I have some trouble with my phone. I purchased it from a store and as I can see It's locked to your carrier. Can you help me to unlock this?

121

14 hours ago

bgcgarlippBeginner

asked in Tips, Tricks & Troubleshooting

enable callforwarding abroad

How can I enable callforwarding when I am already abroad?

132

20 hours ago

Hyeri SongBeginner

asked in Tips, Tricks & Troubleshooting

help

The sim is locked. I need a puk code, but I can't call.I contacted you through my koodo Twitter account, but I can't get a call.

111

21 hours ago

harmarBeginner

asked in Tips, Tricks & Troubleshooting

3G rarely ever works

I frequently travel to rural areas and dont have LTE/5G.It says Ill be connected to 3G with 4 or 5 signal strength, and yet data rarely ever works. If it does work, it is incredibly incredibly slow, taking over a minute to load a page, if it doesnt give up half way. (way slower then when 3g was the norm)Just wondering if this is because 3g being phased out, or if there is settings issue on my phone (iphone 13)

161

1 day ago

Leif WCoach

asked in Tips, Tricks & Troubleshooting

Called person can't hear me.

Using my iPhone 8, when I call my home’s landline, I can hear the person who answers but they cannot hear me. I’ve searched all of the settings and can’t find anything that would cause this. Can anyone help?

318

1 day ago

Ashley MoulandBeginner

asked in Tips, Tricks & Troubleshooting

Cruising

I am travelling from Canada to the US and will be taking a Western Carribean cruise. I need to be able to access email and social media while on the cruise. What are the best options with Koodo for this?

181

2 days ago

AK74Beginner

asked in Tips, Tricks & Troubleshooting

Internet

I have completed the setup but there's no internet! I know there was a tv, used bell before we arrived, but there would be no service as we don't have cable. Does this mean if I don't have cable I can't use this Internet!

2 days ago

ZacharyJuhlkeConnector

asked in Tips, Tricks & Troubleshooting

Voicemail Broken

Whenever I call the voicemail service, it prompts me to make a "4-15" digit number, and when i do, it says "invalid entry"

429

2 days ago

JulieGNOrganizer

asked in Tips, Tricks & Troubleshooting

Change number of rings before going to voicemail

I would like to know how to change the number of rings before going to voicemail. It now rings six times before going to voicemail but that is too many for me. I would like to change it to three rings. Is that possible?

589

2 days ago

turnwol7Rockstar

asked in Tips, Tricks & Troubleshooting

why my name in iphone imessage chat say “maybe: name”?

why my name in iphone imessage chat say “maybe: name”?i also have a voicemail for my old number that i cant access and i cant get rid of the notification.the koodo onboarding is a solid 4/10 so far,

284

2 days ago

turnwol7Rockstar

asked in Tips, Tricks & Troubleshooting

changed SIM to koodo, ported old number, still cant use koodo

as the title suggests. I cant seem to use the network for the new koodo sim card.i accepted “yes” to leave the old network. and my number successfully appears on my koodo self serve. but when i go to make a call I cant call or use any data on my phone now.in my esim settings on iphone i still see the original Koodo number they gave me for the new sim card…??my phone number that i want to use has no network.I also did not get a koodo welcome message to my new number that I ported over? waht is goin on here?

487

3 days ago

ALAGABeginner

posted in Tips, Tricks & Troubleshooting

Unable to receive calls and text after moving to Koodo

I recently transfered my phone number from another provider to Koodo. I have followed the steps given here. It has been several days and, while my phone number has succesfully been transfered, I am unable to receive text messages. Strangely the exception to this is that if I send a text message to someone myself, I am able to receive their reply. What should I do to get this problem fixed? Some more information that you may find relevant:-I can send text messages and phone calls just fine. I can also use my mobile data with no problem. The only problem is what I described above.-I recently tried switching my sim card back to my old one momentarily, and when I did that, the text messages sent to me which I had missed have shown up. It’s as if the text messages are still sent to me through my old provider.-I tried resolving the issue using the Koodo digital assistant, which led me to checking that my APN setting match the ones on this page. They do match and that hasn’t resolved the iss

222

4 days ago

K.T.Coach

asked in Tips, Tricks & Troubleshooting

Activation for the streaming service

I just signed up for the Budle streeming service, but when I try to activate the service, I cannot. (After I cliick "Axtivate" buttons, nothing happens). What should I do?

173

5 days ago

Kenny12345Beginner

asked in Tips, Tricks & Troubleshooting

Few Questions

Dear Koodo Support Team,I recently switched to Koodo and have a few questions regarding my account:I attempted to transfer my old phone number to my new plan, but the process didn't go through. It said my IMEI number wasn’t correct. Could you guide me on how to resolve this? I just received my SIM card today, and I noticed that my bill is due on December 2. Could you confirm if this is correct and explain how the billing cycle works in this situation?I appreciate your assistance and look forward to your response.Thank you,Ryan Kenny

201

5 days ago

NomiRockstar

asked in Tips, Tricks & Troubleshooting

Says I have VM message(s) but I don’t. Red light on phone won’t turn off.

I recently changed from visual voicemail to voicemail to text.The voice to text is working fine, but now I am getting notified that I have voicemail messages and when I go and listen to my voicemail or look at my texts, I have no messages. There’s always just a little red dot beside my voicemail icon on my phone. The only way I managed to get rid of it was by powering my phone off and back on. But the little red dot is back and won’t go away. When I go into my Voicemail, there are still no messages. How can I get rid of this erroneous notification?Thanks in advance!

6610

9 days ago

YalcinosConnector

asked in Tips, Tricks & Troubleshooting

Iphone 16 pro slow internet on cellular data

I am using Koodo since August 2024. Coming from Telus. I had Iphone 14 pro and the internet speed was really good and there were no problem. Recently I got a phone plan from Koodo and purchased Iphone 16 pro and my internet speed always slow even the cellular shows 4-5 bar. The contents are looading slowly. Plus, I live in heart of downtown Vancouver,BC. Is there any recent issue with new iphones anthenna? Or is it something related with Koodo? If there is no issue with iphones, i will likely cancel and return the phone and join Telus or Rogers

737

10 days ago

acouperConnector

asked in Tips, Tricks & Troubleshooting

I can't find my phone number

I have an iPhone 12 and recently bought an Koodo SIM card for a monthly plan but when I go to My Number no phone number shows up and I don’t know what to do. When i push “My Number” it wants me to put a number in but I don’t have a phone number. How do I find my phone number. I thought the SIM card was going to give me one but I can’t find it.

6111

11 days ago

SoAnnoyingRockstar

asked in Tips, Tricks & Troubleshooting

Sim card and phone number don't match

I pulled in a different phone number from a different account at public mobile a few weeks ago and my previous phone number is still on the sim card. I’m using a Fold 6 and my call quality is garbage, the wifi calling only works intermittently, text messages are going to group chats with both phone numbers instead of just the new number. I’m even getting 5G for some reason. Can’t complain about that last one, but it’s a 4G plan.I’ve called support 4 times. I sit through the torturous calls only for them to “connect me to someone else” and the call gets dropped. Every. Time. And SOMEHOW, nobody calls me back. It’s infuriating. I’m ready to just cancel my account, as this is the worst customer service experience I’ve ever encountered.

6111

12 days ago

AndrewMBeginner

asked in Tips, Tricks & Troubleshooting

Emergency Calls only after update.

Does anyone know how to fix this problem? I have a Samsung A53 and performed a software update last week, since then my phone says Emergency Calls only. I switched out my wife’s Sim card for mine and vice versa, my phone worked fine with her’s and but her phone had the same problem with my Sim card. Do I need another Sim card or is there another fix? Thanks in advance.

201

12 days ago

ShelStockBeginner

asked in Tips, Tricks & Troubleshooting

RCS messaging not working again

RCS messaging missing again after Iphone 18.2 IOS update. Current Koodo carrier 60.5.3 has been updated since IOS 18.1 and stopped working again this morning - need a new carrier update again.

431

12 days ago

GONGSHOWBeginner

asked in Tips, Tricks & Troubleshooting

voicemail suddenly requires a passwordmy voicemail suddenly is asking for a password. How do I deactivate requiring a password to access my voicemail? Thank you

How do I deactivate requiring a password to access my voicemail? Thank you

985

12 days ago

OznurBeginner

asked in Tips, Tricks & Troubleshooting

weak signal

I am a new Koodo client. My mobile data so weak I can’t connect internet without wi-fi. I am dissapointed and I regret to carry my plan to Koodo.

141

14 days ago

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