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Tips, Tricks & Troubleshooting

Learn about your phone and how to resolve common issues

  • 873 Topics
  • 3,709 Replies
873 Topics
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Popeye Was HereBeginner
asked in Tips, Tricks & Troubleshooting
How do I access saved calls

Recently joined KOODO, and not yet set up to save incoming calls.  How do I do that and how do I retrieve saved messages?  And when asked to set up a “voice mail number” how do I do that?

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1 day ago
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HayseBeginner
asked in Tips, Tricks & Troubleshooting
home internet outage

Is the internet tower down for Paradise, NL.

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Georgia Koodo
2 days ago
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spsealionBeginner
asked in Tips, Tricks & Troubleshooting
Email over Cellular Data

I cannot send emails over cellular data. I have to be on wifi to be able send emails.  Initially I thought it was just a poor signal location, but even when I have four bars it will not send emails.It is a Apple SE2 phone.

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M
2 days ago
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EgyptredseaBeginner
asked in Tips, Tricks & Troubleshooting
My message number did not changed

Hi, I have got a new Koodo SIM card and I transferred  my old number to it The mobile number is good, However, the message number did not change to my old one. My number is *********9 The message number is *********4 Thank you

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3 days ago
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jdemontRockstar
asked in Tips, Tricks & Troubleshooting
RCS Using Old Phone Number

I’ve been a Koodo customer for some time (6-7ish years); I lived in NB when I first switched from my old provider, and kept my number (which worked flawlessly). The issue I’m having is I moved to the NWT, and changed my number accordingly. I can send and receive phone calls without issue, my data works fine, however when RCS kicked in (this was well after I had changed my number), it now shows my old number for some odd reason. I can send regular SMS messages fine, and they show up with my current number, however when I try to use RCS messaging, it shows as registered with my NB number. I’ve turned RCS on and off several times with no luck; just wondering if there are any other tricks that might fix the issue that anybody knows of?

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3 days ago
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BdollevoetConnector
asked in Tips, Tricks & Troubleshooting
can’t connect new apple watch to separate Koodo cell plan

I can’t connect my new Apple Watch SE second generation to a separate cellular plan under my Koodo account. website says this Apple Watch is supported but then indicates my phone Koodo plan doesn’t support a cellular plan. Help?!

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3 days ago
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cinderBeginner
asked in Tips, Tricks & Troubleshooting
Wifi Connects but Internet Unusable

I'm experiencing intermittent internet connectivity when using a router with my modem. I have tried troubleshooting and cannot solve this. The wifi connects but is unusable, slower than dial up, and unable to resolve most sites. This started suddenly last Friday night and I have had no wifi for 4 days. I have had Koodo internet for 3 months without issues until now. Koodo support says they will send me a new modem and router but no time frame or tracking number has been provided.  Here's the behavior:After restarting the router (or both the modem and router), I can access the internet for a few minutes. Speed tests may complete once, but subsequent tests fail with "network issue" errors. Webpages initially load but then start timing out after a few minutes.This issue occurs with two different routers but does not happen when a single device (e.g., PC) is directly connected to the modem via Ethernet.Troubleshooting Steps Taken:1. Tested with Two Routers:Tried both the ISP-provided route

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3 days ago
Marie-Soleil Chevalier
Marie-Soleil ChevalierConnector
asked in Tips, Tricks & Troubleshooting
Phone stuck on SOS mode

Hi, My IPhone is currently stuck in SOS mode since last night for absolutely no reason. I’ve done those steps : Restart my phone (about 5 times already) Turn the airplane mode for 15 seconds  I changed my sims card. When I bought my new phone with Koodo about two months ago, I did receive a new sims card I didn’t used because I just transfered the one I already had in my phone. So I tried with the new one but it doesn’t work stillI checked my account and I have no outstanding balance or anything. My account is up to date. I bought my phone with Koodo. So really I am out of ressources at the moment. Did anyone faces this situation before and would be able to help me?Thanks !​​​​​​​

8313
Dinh
5 days ago
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James StrubeConnector
asked in Tips, Tricks & Troubleshooting
Sim Failure

My daughter’s phone, on my account, no longer works. It stated “Sim Failure” and she can’t call or text anymore.

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Dinh
6 days ago
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TanyacgBeginner
asked in Tips, Tricks & Troubleshooting
echo with new samsung phone with aux /usb-c plug in

I recently upgraded to S24 which doesn't have an aux input. I don't have Bluetooth in my car so I connect my phone to the aux cable to take calls. Since I've switched phones, I have purchased a USB-c <-> aux adaptor to connect my phone to the cars sound system, but everyone I talk to seems to hear their voice echo. Any way to fix this?

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6 days ago
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Slittle8Beginner
asked in Tips, Tricks & Troubleshooting
Voicemail password reset not working

I have never had a password on my voicemail. Went to check my voicemail today and it says I require a password. If I ever had one I don’t know what it was so I selected the option to reset the password. I get a text with temporary password in order to reset the password, but then I’m told the password is invalid. I’ve attempted to reset 3 times and each time it sends me the same “temporary password” and then when I enter the password it tells me it’s “not the correct password.” So I have voicemails but cannot check/access them. How can I can I fix this? 

363
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6 days ago
Thomas Delbert
Thomas DelbertBeginner
asked in Tips, Tricks & Troubleshooting
Calls going straight to Voicemail

All of my incoming calls are going straight to voicemail, even my Callbacks. My texts and outgoing calls have been working fine.

362
Georgia Koodo
7 days ago
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AndreaWBeginner
asked in Tips, Tricks & Troubleshooting
Calls cutting out

I had a Galaxy S20.  I had for 2 years but in the last 6 months whenever I made or received calls mine or the recipient's voice would be cut off so was constantly having to ask people to repeat themselves, or couldn’t make the call at all.  I’ve just purchased a new phone Google Pixel 9 I’ve just made my first call and it’s done it again. The Sim card that came with the new phone wouldn’t connect so still using old SIM but it has an eSim. 

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7 days ago
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Peter123Connector
asked in Tips, Tricks & Troubleshooting
Network unlock code

Hi, I just put my Sim card in a Blackberry phone and it's asking for 8-16 digit Network unlock code.

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7 days ago
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AmpedRockstar
asked in Tips, Tricks & Troubleshooting
Cannot send/recieve MMS. Default APN is incorrect

Hi,It seems I've run into a problem with my APN settings for a second time, and was hoping someone may have a solution.The default APN settings on my phone cannot be changed, as all the settings are greyed out.Previously, i was able to bypass this by creating a APN with the exact same name&settings.However this seems to have been patched in a recent android or OS update, and you cannot create APNs with the same name.Now i’m stuck unable to send/receive MMS because the default APN settings are incorrect.My main question is this something that needs to be fixed by Telus/Koodo? Or is this something that would need to be fixed by the phone manufacture?Either way it sounds like i can root my phone to get access to the APN file bypassing the greyed out settings but i would like to avoid that if possible.I’m using a nothing phone 2 if that matters at all.ThanksChris 

413
A
8 days ago
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GTWhistlerBeginner
asked in Tips, Tricks & Troubleshooting
Cant transfer service to upgraded iphone

HI,My daughter just upgraded her phone from an iphone 6s to an iphone 11Pro. I am out of the country and she says the sim wont fit so she can’t use it. What to do? Can I just get her service transferred to an esim??

211
Dinh
9 days ago
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sonia33Beginner
asked in Tips, Tricks & Troubleshooting
Can deleted voicemail be recovered via Visual Voicemail?

My voicemails got deleted unexpectedly even though I had resaved them. However, I have them in text form but do not currently have Visual Voicemail. If I get visual voicemail added to my plan, will I be able to download these voicemails (that I can see in the text) even though they expired a few days ago and were deleted in the voicemail itself? I’m using a Samsung phone.

322
Georgia Koodo
9 days ago
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JohnishandydandyBeginner
asked in Tips, Tricks & Troubleshooting
ESim in Europe along with my Canadian Koodo SIM

Currently traveling in Europe. Local SIM vendor says that I can set my European eSIM as my primary sim for data but leave my Canadian Koodo sim in the phone to continue to get texts. My Canadian plan does not include international texting…...will I be paying Koodo for every text?Thanks,

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9 days ago
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cfollett878Connector
asked in Tips, Tricks & Troubleshooting
new phone in sos mode

setting up a new phone, all transfers completed and my phone number was successfully transfered but it will only show SOS mode. imessages show that my number is being verified. when i go into into my cellular network settings it all looks like things should be working but its not. help!

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10 days ago
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Daniel077Beginner
asked in Tips, Tricks & Troubleshooting
Sim card Not registering

I have just received my new phone in the mail, as well as a new SIM card from Koodo (The SIM card is orange and pink). I have installed it into my phone and I still have zero service. Can anyone help me figure out what’s wrong? 

382
Georgia Koodo
10 days ago
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Josie_Connector
asked in Tips, Tricks & Troubleshooting
Data Isn't Working

My data hasn't been working since yesterday. Webpages won't load, can't send or receive pictures/videos through text, can't do anything that requires my data etc. Tried resetting my phone and network settings quite a few times and shutting my phone on and off, but nothing is working. 

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10 days ago
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Stunning SteveRockstar
asked in Tips, Tricks & Troubleshooting
Can send texts but cannot receive, nobody is blocked

We have 2 phones on the same account. For the past few days I am not receiving texts from my wife (LG Velvet). I have a Samsung A35. She gets my texts but when she replies I don’t get them. Neither of us has the other blocked and we don’t have any issues with any of our other contacts.

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13 days ago
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EceryanBeginner
asked in Tips, Tricks & Troubleshooting
DS light continues to flash

I just received my modem and router for Koodo home internet.  I received an email that no tech was required to visit my home.  When I received everything I was told that start date and proceeded to set up following the instructions given.  The power light comes on and is solid green the DS light continues to flash green and does not go past the flashing light.  I have reset the modem and the DS light stays on flashing green.

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Flo Koodo
13 days ago
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k1axaxConnector
asked in Tips, Tricks & Troubleshooting
Failing to disable voicemail

I did the following steps previously to disable voicemail:Call your voicemail by holding the number 1 on your dial pad. Select option 3 to “Manage your greetings”. Select option 4 to “Manage your Extended Absence Greeting”. Select option 5 to block callers from leaving a message after hearing the Extended Absence Greeting. However it is not disabled and calls reach voicemail if not picked up. I want to completely disable voicemail so that there is no greeting and no one can leave me voicemail (mostly spam anyway).  How do I turn it off?

614
Darius Koodo
14 days ago
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LinSu000Connector
asked in Tips, Tricks & Troubleshooting
Not Registered on Network

Hello, I just got the S24 FE & ported the number over 24 hrs ago. Unable to make any calls/texts only emergency calls.Stuff I tried:Turning off airplane modeNetwork resettingRestarting phoneTurning off phone & removing SIM and inserting back in.Inserting SIM on old phone (still no service)

7711
Darius Koodo
14 days ago

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