Tips, Tricks & Troubleshooting
Learn about your phone and how to resolve common issues
- 608 Topics
- 2,474 Replies
can’t access my voicemail
I’ in Dominican Republic, on vacationI have VOIP service at home in Canada, which I can acess via WiFi.However, when I call my number and dial “1” when I hear my message, I’m asked for a “callback number”.I don’t want someone to call me back!I just want to access my voicemail!What should I do???thanks
My Koodo phone numbers are always "Invalid"
Why is my koodo phone number always rejected when I try to use it register for anything online.I always get "invalid phone number" response when I try to apply for jobs and register for important services.Please help me. I have 2 numbers on my profile with the same issue.
VoLTE and WIFI Calling (Google Pixel 6)
I am having issues with VoLTE AND WIFI calling. I commented on another thread about my issue with this and a rep subsequently added VoLTE to my add-ons. I read in another thread that VoLTE is required to enable WIFI calling. I also restarted my phone (Google Pixel 6) and attempted to activate WIFI calling and got a message to contact carrier to enable. Another question I had was why is there no option to enable VoLTE in my phone settings? I have restarted many times, removed sim, turned off wifi, etc. And still get the same results. Please help!
I just wanted to say that Koodo tech support is fantasticI ported my number to xplore and was having problems and Omar did a fantastic job helping meHe said he usually worked on cell phones but he wanted the opportunity to help me and learn so he was calling home phone and he said if he got everything done before 10 pm he would call me or if it was later he would call the next day and he did. He went above and beyond and he should be recognized for providing excellent c ustomer service and wanting to learn new things. Also another tech that helped me was Edwardo and he was great as well. Koodo really should have someone to talk to in customer service instead of having to ask to have an agent call you back. It is frustrating and it is much better to talk to someone not a computer.
Washington State to BC voice call
I cannot make a voice call to my home in BC while roaming in the US. I can receive voice calls from Canada, texts and send texts . Easy roam can be added or not. Makes no difference. Looks like my Samsung Galaxie is having network connection issues. Any ideas please?MikeyinPoCo
Has anyone been able to use their A50 with Koodo’s data? I have no problem with wifi or making/;receiving calls. I have added all the recommended APN settings, but still no luck. I see this phone is 67% compatible with Koodo, so no sure if the problem is my phone or something else.Any suggestions?
Roaming on T-Mobile US can't get more than 10 seconds connectivity
My moto g Pure phone connects to T-Mobile for about 10 seconds then disconnects and loops. I have tried rebooting my phone, resetting the network, pulling out the SIM card and replacing it with another and a full factory reset. None of these has fixed the problem. I swapped my husbands SIM card into my phone, both SIM cards work fine in his phone which is a Moto g Play. The phone worked fine in Canada, it started this as soon as I crossed the border. I bought $40 worth of boosters before I left and I am unable to use them, I’ve never had this problem before with previous phones.
Any way to priorize wifi calling over mobile network ?
Hi, Phone : s23 ultraIssue : low/no network services where I live. I did enable Wifi Calling, but according to reddit , telus/koodoo disable the option to priorize the Wifi over cellular network for wifi calling. So when I move in my house and get to a zone where the cellular network is stronger, my wifi Calling drop, and won’t come back automatically. So I miss calls , kind of important since it’s my work phone… See the screen shoot, I did NOT have the option to change it, instead we have the : ‘’ emergency address’’ Thank you
Can I use an eSim for travel phone?
I have an iPhone 11 from Koodo with a nano SIM for everyday use. When I travel, I move the SIM to a cheap Android phone because it’s larger (good for map reading when you’re visually impaired), less valuable, and has an SD card for lots of storage. A month ago I dropped the Android phone, so I ordered a new one from an online retailer. The specs didn’t disclose that it has no SIM tray. It has arrived now, but I can’t move the nano SIM from the iPhone to the new phone anymore. I gather this type of Android phone requires an eSIM. As long as the iPhone with the regular sim card is powered off when I need the travel phone, can I now obtain an eSIM voucher and use it to enable the Android phone to be used when I travel? Or would that in some way nuke the nano SIM in the iPhone, rendering that phone unusable? I only use one phone at a time, so the swapping of the SIM worked until now.
best advice on travel in europe?
I will be travelling in europe soon and i want to have a phone available in case of emergency. I’ve read about Easy Roam, but $16/day on top of my regular plan will run me several hundred dollars for the duration of my trip. I’m also reading there are gaps and problems with the service, even when travelling in established networks like France and Germany. I’m looking for feedback on whether I should: (A) buy Easy Roam and hope it works while I’m there and suck up the cost; (B) leave my phone on airplane mode while in europe unless in an emergency only…..will i still incur fees if I only use my phone when hooked up to wifi; or (C) leave my phone at home and buy a “burner” phone while travelling in europe?
Group messaging sends individually
Hello,I have an Iphone XR. My group messaging sends messages out individually instead of to the group. I was using this feature before, no problem (ie participating in group chat where messages were part of group chat). I did change settings while travelling but changed them back.SMS enabledMMS and Group messages enabledNetwork reset doneTried restarting phoneTried deleting group and starting againContacted Apple who don’t know what the problem is and said to contact carrierMembers of group have mix of android and IphonesGroup uses phone numbers for chat No members have made any changesMy message appears as part of group chat to me but is received individually.What other steps can I take to resolve this issue? Thank you.
web link won't send
I'm trying to send a Calendly link through text message but the recipients never receive it. I tried a dozen times to 2 different contacts. I was able to receive the link when someone sent it to me. I contacted Calendly support and they said to contact my service provider. Any ideas?
Uk roaming - need easy safeguard for senior
Hey there my mom is a senior and traveling from Canada to the UK. Would it be easier to have her phone in flight mode for the entire month she is there, or would it be easier for me to purchase the easy roaming and hopefully pray that she doesn't answer a spam phone call or a spam text message. My mother is not tech savvy so the easiest to not incur hundreds of $ of charges would be best. She has a LD UK calling plan on her phone but that is from Canada. I guess it doesn't work from the UK to Canada.Thank you
Can't make voice calls in the USA
I’m starting a new thread because this seems to be an issue for others. I am unable to make phone calls in the USA. My phone is connected to T-Mobile, I have data but when I make a call it says “Calling” for a few moments and then just says “ended” or network unavailable. I’ve tried changing VoLTE on/off, restarting, etc etc…
Can't receive 2-factor authentication texts
Hello, I recently transferred my number to Koodo and have tried everything to get 2-factor authentication texts from my bank and nothing works. I tried resetting my network options, switching on/off airplane mode, etc and nothing works.I can receive texts and calls from people though.I signed up for Koodo callback 3 times and no one ever calls, it’s as if I don’t exist to them.
Forgot to turn roaming off before leaving home network
Left home network without turning off roaming - now at resort in Dominican with premium wifi and phone won't let me connect to internet through wifi without roaming on - how do I get around this ? I don't want to use roaming since I paid for premium wifi and I need to use the internet for hotel services. Thanks !
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