Tips, Tricks & Troubleshooting

I am from Ontario but currently living overseas. I am returning home to take up a new job and I am trying to sign up for a new service with Koodo.I did the initial online process of picking my plan/phone etc and it was accepted/charged to my card.I then got an email saying that the process is stalled as I need to schedule a callback to verify my information.Koodo specifically says they won’t call an international number and I do not have a Canadian number as I have been overseas for a number of years.I have tried emailing but received no response.Can anyone let me know what info they might be trying to verify, how they do so, and if it would be possible to do so via email and/or authorize someone else (a family member residing in Canada) to verify information on my behalf?Thanks!

Hi I signed up online on 27th November and ordered a sim . Neither I have received the si nor any information about it.when I try to log in my password doesn't work.if I have tried password reset several times but I don't receive any email for instructions on the registered email.everytime I try forgotten password I am told that an email has been sent but I don't receive anything.

Is it possible for me to retrieve a phone message that I didn’t save?

I have the Samsung S20 FE 5G 5G phone and switched to a 5G plan. From others that already posted there is no fix?Correct?My question is that if the issue does not get resolved what happened to my speed….I switch away from my plan with speed boost ( thinking I was going to get 5G speed)….I see 4G/ LTE and LTE plus( top 4G speed?) show up on my phone. Does anyone have an answer? Have i lost speed not having speed boost? thanks!

I can receive email to text on my phone from my employer (yay!) but when I try to send a test email from outlook on my laptop, it doesn’t go through.  Last night, I thought I’d try to send an email from my gmail account instead of through outlook, and it went through!I thought I’d share this discovery, in case anyone else is having trouble doing this. Also, to see if there is a setting somewhere in my outlook that I may be missing which is preventing these emails to get through to my phone?Thanks 

Been trying to track down this problem for months on and off as time allows. As the title says, internet using cell data works on the phone. Hotspot, when enabled, allows other devices to tether, but no tethered devices has internet access through the hotspot. A breakthrough today that only makes things more confusing...In my APN settings, I have an APN called Koodo (editable) and another called Koodo Tether (not editable), and if I delete the Koodo APN leaving only Koodo Tether, internet connectivity through the hotspot comes back.Of course, by deleting the Koodo APN, I lose 4G and LTE access until I reinstate that APN either manually or by re-loading from default names, however.(Also, I cannot add “dun” (APN Type under Koodo Tether) to the APN type under the APN Koodo - it says carrier does not allow it; although I can imagine there are very good reasons for this limitation )What am I missing?

I recently upgraded my plan from 4G/LTE to 5G. I’ve read that I need to go into connections/mobile networks/network mode and  select 5g but the only options I have listed  involve  LTE/WCDMA/GSM. Do I need a new SIM card?

I switched to a 5G plan from a 4G plan and traded 5 gigabytes away for this process. Now I am only receiving LTE at 48 megabytes per second. Very disappointing. Is this part of the way things are promised? One thing receive another. I reset my phone. Took out the SIM card. When I first reset my phone it did show 5G for about 3 seconds and then went back to LTE

Hello!I’ve switched to the new 5G plan, but the phone still shows LTE or LTE+ only.I’ve done so far:Rebooted the phone Reinserted the sim card Reset network settings Turned airplaine mode on and off.The phone is fully updated. It shows 5G selected under Preferred network type, but it shows only LTE under data network type when I dial *#*#4636#*#*.Any suggestions how to fix it?Thanks.

Hello, I changed to a 5G Plan, but my device is still only connecting to LTE.  Device is a iPhone 13 using a Physical SIM.  5G is set to “5G On” in settings, and I’ve tried restarting multiple times, along with doing multiple “Reset Network Settings”, along with removing and inserting the SIM a few times.  Still nothing… The speeds on LTE are horrendous getting 10Mbps down/up while getting 5 bars, and being able to see the Cell Tower from my window. If I put the SIM from my work phone that’s on Telus, it connects to 5G just fine, so I doubt it’s a coverage issue  Koodo support has been hopeless so far… 

I switched to a Koodo 5G plan.Not connecting to the 5G Network. I am(clearly)  in a 5G coverage area according to the Koodo map.My phone is a Samsung S22. Turnedoff the power saving mode. Set Network mode to 5G. It has check mark.Restarted the the phone. Removed the Sim Card and cleared the Sim Toolkit Cache.When toggling Airplane Mode is shows 5G for 1 second and then reverts back to LTE.Trying to get a Koodo Callback failed . The "chat" goes endlessly in questions and suggestions.My wife's phone, also S22 has the same problem.What could be the problem and how to solve it?Thanks for listening  

Hello!While going through the process of porting a Bell landline to the Koodo wireless home phone, I found that there weren’t any instructions available specifically for this situation.  When I asked a rep, they sent me the instructions for porting a cell #, which are quite a bit different after the first few steps.  Here are the steps I followed for the landline port in November 2023.Do not cancel your Bell home phone line! Go to koodo.com/changenumber. Log into self service. Select “Transfer your number from another provider”. Enter landline number to be ported. You will be directed to go to the virtual assistant KoodoAssist and type #porthelp. You will then be asked to choose a time for a call back from a rep.  Note: depending on how busy they are, this could be same day or next day or two, so be prepared for the extra time. Koodo needs the following information from the landline account for the port:   Name on account, address on account, account number. Note:  a rural address can

Hi Koodo community! I am traveling abroad (Kolkata, India), which is covered by the carrier Aircel, according to Koodo coverage map. I, however, am not getting any texts to my number, although I kept the "roaming" button on for the Koodo SIM. I do not want to be charged for EasyRoam as I do not need to make calls or send texts, therefore I did not add EasyRoam services. I just need the texts to come in for verifying my digital profiles, like 2 step verifications on certain bank accounts, emails, etc.  What can do to make sure that the incoming text service keeps functioning while I travel without being charged $1800 per month for EasyRoam?

Hi folks, I switched to a Koodo 5G plan a couple weeks ago and my iPhone 12 is still only showing LTE. I live in downtown New Westminster BC, which is on the 5G map (I can actually see the 5G towers on the building across the street). I’ve updated my firmware to iOS 17.1, restarted the phone multiple times, removed/reinstalled the SIM, select “5G On” instead of “5G Auto”, and still no luck. The only option I haven’t tried is converting to eSIM, but my SIM is fairly recent from 2021. Any other options to try?Thanks

I recently got a prepaid plan for my old US iPhone 7. Texting and calling works, but I can't get my data to work at all. If I turn it on and load an application, it loads for a little before telling me there is no network connectivity.My APN is correct, and I have tried restarting my phone to no avail. What can I do?

I like the idea of call control blocking a specific number, as im being harrased from someone. So i Blocked their number but they still leave voicemail. But i dont like the idea of everyone else having to enter a number before calling me. All i want is to block a specific number from leaving voicemail, nothing extra. How can i do this?

I just received a call from this number with an id name "Koodo" but as they hear my voice they cut it. How was that? 

I am a yearly prepaid customer.  I am traveling to USA.  If I buy data booster for USA, do l need to turn on data roaming when I get to USA to start using?  Will there be any welcome message to indicate I can start roaming?  Can I use data with any of the major providers like AT&T or T-mobile without extra costs?  Will I be charged any hidden roaming pay per use fees?  Will there be additional charges added if I go above limit?   Thank you?!

Hi, currently in Italy and have International roaming as add-on. Cannot get roaming to work. Have tried resetting network and all other suggestions in community including removing SIM. Does anyone have any other ideas. I have used roaming successfully in States but very frustrated not having it in Italy on this trip. I'm a beginner at this.Thanks!

I ordered a new Iphone from koodo, it came in the mail and I did the transfer to take all the information off my old Iphone to put on the new one (both were with Koodo).  Everything transferred over fine, however, now I can’t send or receive texts from Android users.

Will I get my old phone number associated with my Koodo self-serve account after a SIM card replacement?

I have received messages from Koodo saying that I need to update the APN settings on my phone in order to remain compatible with group and picture messaging service.  However, I am using a Razer Phone 2 and there seems to be no way to edit or add a new APN on my device.  I followed the instructions provided by Koodo and I can see my current APN but there is no option to make changes or add a new one. Can anybody help with this?  I’m hoping I don’t have to switch to a new phone as I bought it less than 3 years ago and certainly wasn’t expecting to have to replace it already.

I am a programmer. I have an app that can only send email messages.  At work we use these messages to let the office know when an outside sale has been made.  I use the koodo email to SMS service to receive these confirmations. On October 11 I updated the apn settings as instructed by koodo.  Since that time I just get a square box that says "Download MMS".  However clicking it does nothing.

Hello, I upgraded from iPhone SE to iPhone 12. Put in my new SIM card and it says SOS on top right corner and when I go to cellular options it’s showing no network available. I’ve done everything turned off. iMessage turned off Facebook turned off phone made sure I was connected to Wi-Fi reset my network settings and nothing is working. I keep saying that my iMessage needs to be activated. Saying when I go to settings general about it states physical sims network not available. Help!

I activated Extended Absence with a custom greeting. It was working two months ago but it stopped working recently. Something changed on the carrier side.Today I logged in to voicemail to try to deactivate and reactivate the extended absence. That appeared to be successful, but the standard greeting plays and not my custom extended absence greeting. Please fix this.