Tips, Tricks & Troubleshooting

I am Koodo phone user.  I recently received a tablet that has  wifi and 5G connection as a present.  Can I get a data only plan thru Koodo for a tablet I didn't buy thru them?   If so, How do I go about activating it??

How do I get rid of getting Amr for voicemails without getting rid of the preuim voicemail?  

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number."  Please help! I need to be able to use my phone for work and can't figure out how to get it working. 

I just activated and ported my phone number to a new activation on Koodo. I didn't receive a push notification or email with QR code which means I can't receive call/text. 

So I came back to Koodo after everything on my account fixed now my call display plus doesn’t work anytime anyone who’s a rogers customer has there name customized always used to show there. Now it’s just say the province and the phone number why does Koodo have so many problems like ugh. i miss when Koodo was just a simple easy to use company now it’s just difficult. all my friends have caller id setup to show there names but this crap is annoying man Telus seriously fix it I have already missed like 3 calls from a bylaw officer. now I don’t know the persons name who is calling most of the time.

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

Don’t know why the past 3 months only my data is getting all used up and phone paused 

I am trying to enable VoLTE/Wi-Fi calling on my Galaxy S24, but the portal gives me the error message that my number doesn't match records. Can a rep please pull up my line and reset my backend VoLTE Access add-on?

I have a google pixel phone and a square to accept payments from customers.  I do live on a boarder town (Canadian with USA neighbor).  My roaming is off, location is set to exact location.  My square will not process payment and gives me an “invalid location” error message.  Square has checked my dashboard etc. and the issue is not with Square.  Any ideas?  I have tried everything google has suggested.  I am assuming it is my network because other vendors that have other providers are not having the same issue.  Thank you, any suggestions are welcomed.  With no access to Koodo staff, my next option is to change providers.

I’m at a loss for words I paid my phone bill and my account is canceled and I can’t get through to anyone as there is no numbers to call

So Koodo fixed my data/ texting usage counter after my new billing cycle startedx my calling usage counter was working always.Koodo still hasn’t fixed this issue can someone from Koodo’s team please put in a ticket for the system to recognize both my lines already have 3 perks. So it doesn’t bother me to ask to another one. its gonna bother me.before you Koodo reps ask me yes I already erased the browsing history used every browser I’m on the latest iOS. I have deleted the app and re downloaded the app.  please for love god fix your issues and stop being like ICBC claim center. make the prompt that says I can get another perk go away. Since I’m already maxed out 

I have a Koodo home phone that has not worked in ages, so I ended up getting a second home phone from another provider. Now I am trying to port my Koodo home phone number to the new provider. However, the port request was rejected, as Koodo was unable to reach me. Of course, the reason that Koodo was unable to reach me is that my Koodo home phone is not working. I had already notified Koodo that my Koodo home phone was not working, so I am not sure why Koodo tried to reach me at my non-functioning Koodo home phone. Another issue may be that my Koodo home phone appears on my Koodo bill as a mobile phone. I noticed on this thread  that Koodo sends text messages to confirm porting requests. However, even if my Koodo home phone were working, it would not be able to receive text messages.  I have already scheduled a callback with a Koodo agent, but I don’t think that the Koodo agent understood what I was saying. So the issue has not yet been resolved.

Switched from Public Mobile to Koodo over a week ago. Phone is still not sending text messages. I can get texts from anyone else. I have tried everything, like restarting phone, putting it in airplane mode, and resetting network settings multiple times, still doesn’t work.For your information, I am an Android user.

My activation date has already passed. I’ve tried the coax outlet connected to the main line  and rebooted the modem several times. The DS light keeps flashing continuously, and the US and Online lights never come on. Could you please check if my line has been properly activated and provisioned? If the line is active, could you check whether there is a signal issue with the coax connection at my house and whether a technician visit is required?

Hello i have an iPhone 6s need to unlock help me

I have tried multiple times to switch my number from Koodo to Public mobile. I receive the message from Koodo saying that a request has been made to transfer my number, to which I reply ‘YES’ within the allocated 90 minute timeframe. After that nothing happens.

Here is the issue. I am new to Koodo. I have a plan with 2 phones on it. One is mine and one is my wife’sThe issue is both phones are in good working order and were working fine on my last mobile provider’s system. For all of our contacts, our phones are working well, we can talk and text without a problem. Between just our 2 phones, we can call eac h other but the texting will not work. Isend a text to my wife and it doesn’t appear on her phone but shows on mine. Likewise, she can send me a text and it won’t show on my phone but it does on hers. To all our otside contacts the phones work fine. Customer service on Koodo appears to be a nightmare. After dealing with the mind-numbingly stupid Chat Bot, I was referred to a queue with a live agent who was supposed to get back to me after entering all my information (again). that was 2 ½ hrs ago and still no text. Any idea what causes texting not to work between our two phones?Thanks, Doug

I’m ready to cancel my account and move to a more customer service oriented company.  But i can’t see how to do this and the bill just keeps getting bigger

Do I need a cable from the wall to connect to the router in order for the wifi to work?

Man everything about Koodo’s website so freaking confusing my data usage log texting usage log doesn’t load Koodo refusing to fix it. Now it’s saying I can get one free perk when I have 3 already added can someone please help me Koodo is very close to losing a customer to virgin

Hello,  I canceled my koodo account last septembre to move abroad for a year, but now that I am back I changed my phone company and I really want to get back my old phone number from Koodo. Is there a way I could do that while staying with my new company?Thanks!xx

Hi I am switching over to public mobile and want to port my Koodo number over to them. I got a text msg from Kodoo to co firm I want to transfer my number over but I missed their deadline of 90 mins. How do I get them to re send the text for me to confirm?

The portable handsets used with the zte are kaput and replacement is very expensive. The sim card does not work in a spare android phone (android asks for pku?).  I want to move the number to the android phone. Do I simply request a new sim card or is it more complicated than that?

I have tried for weeks to get Call Control on my Koodo account. Chatting with an X rep, etc. Not realizing you can apparently only do it on the PC, I finally logged in tonight and tried their steps. Nope. Clicked Turn on Call Control. Over and over, it wouldn't let me. I have blocked someone's phone number from my phone but they can still leave voicemails. I am getting harrassed. I couldn't even get a Telus rep to call me because I don't have a Telus account.. only Koodo. Absolutely ridiculous that I can't block someone from leaving me a voicemail. Unfortunately, I've had to put on an extended absence greeting in my voicemail and not allow ANYONE to leave me voicemails. Terrible setup. Please have a rep turn on my Call Control feature so I can add this person's phone number to it. This is a security issue. Appreciate it.

I desperately need a PUK code and Kudos reps are not working at this hour please please help I need to be able to make calls