Tips, Tricks & Troubleshooting

I am having a hell of a time trying to get a callback from technical support for this.I'm in Whitehorse, Yukon. We have had our own timezone in The Yukon since 2020. We don't change our time for daylight savings (or rather, we're on permanent daylight time). Recently many timezones made their switch to daylight time, this includes Alberta. I was surprised to see my phone had switched to Mountain Daylight Time when Alberta switched, and I noticed that I only had automatically set time enabled on my phone, and not set time from location. When I enabled location time, it got the right timezone. But still I was confused why the cell tower was giving me the wrong timezone, so I looked into what time info the tower was giving my phone. It turns out that the towers in Whitehorse are using Edmonton as the location for timezone, which is obviously incorrect even before we had our own timezone (we were on Pacific Time previously). I've tried to contact technical support a

Does anyone know how to activate this, The link does not click to accept and continue  

hello i have blackberry mobile need unlock code its locked with koodo

I got a email from Koodo stating that my system will be activated on March 20, and when I put my modem into coax outlet, the DS light keeps blinking and nothing happens. Its March 22 and still nothing. The email said that the tech visit is not required. 

I just bought a CPO Iphone 15 and from my understanding from the description it says they function like new. one of the first things I did when I got the phone was check the battery health and it is 85% and has been cycled 347 times with a first use in Dec 2023. Is this normal that the batteries arent replaced? The phones works fine just curious if this is normal or if the battery shouldve been replaced during the refurb process

Over 5 hours no wifi, I rebooted the router and it worked for 2-3 min and then cut out again, anyone else having this issue! I’m in Vaughan 

Cell tower not working. Service  completely down.  Can’t call out or receive calls. Nashwaak Bridge NB

Hi there, there is a voice mail message from the carrier and I can’t get rid of the notification. I have listened to it several times. Please help me delete it . 

HiI like our new Koodo internet but having trouble when connecting to my home PoE switch...hadwired downstream from both modem and router  Should I manually set the channels on the Access Points downstream of PoE switch?

I received calls from someone who claimed to be a Koodo representative. He said that because I had payed my bills on time for so long, I was getting a promotion. He said my bill for the next 12 months would be I think 35% off and I would get a free tablet. He walked me through ordering a tablet and said I would get a confirmation call from a Koodo rep. I did but I hung up because I was confused by conflicting information. Now whoever I talked with on the phone has account info and other info I don't give to just anyone.  I'm not sure what to do now!🤷‍♀️

Hello, trying to add a line to an account I already have. Also, I have the physical SIM sitting in front of me when I try to add, trying to add a line to an account I already have. Also I have the physical SIM sitting in front of me when I try to add a new account there’s no option to use a physical SIM that I currently 

I logged into my account and got a message that my password may have been compromised. I have tried changing it through my profile and the site won’t load properly. I have tried on my phone and computer, using 3 different browsers, incognito mode, clearing browsing history, and on data and wifi. Once I hit change password the page just reloads and doesn’t actually change the password. I tried hitting forgot password and resetting it through the email link. Same thing happens. How do I change my password? 

I just purchased the Sonim XP3 plus 5g through Koodo. The phone was delivered 2 days ago. I took the Koodo sim from my iPhone 15pro and put it into the Sonim. We live rurally with no cell service, wifi calling is all we use at the house.When I go to toggle on the wifi calling where it says "off” it just bumps me back to the settings menu and doesn't change anything. I've tried this while connected to wifi and lte at the same time. Didn't work, went into the local Telus/koodo store today and she couldn't figure it out. She told me to call Koodo. After an hour on the phone I was told the Sonim XP3 plus 5g phone does not support wifi calling? Surely the agent was mistaken. I'd rather not send in this brand new phone if I've been ill advised. Can someone please advise whether this phone should support wifi calling? It does on other networks and the option is in the settings menu. Thanks for any help.  

after transfer to Koodo from Bell, the website showed that the lines were successfully transferred to Koodo, problem is there still no signal!What’s up with Koodo??? For Iphone, I did reset network per guide online, but it didn’t work!!!!!!!!!!!!!!!!!

Please help me get my puk for my esim I. Really need my phone tonight or I will lose my place please helppp 

Hello everyone,My phone plan was cancelled recently but i managed to pay it off in full within a month. Just wondering if there is anyway to re-activate it, since my service isn’t coming back. And fyi i tried scheduling a callback but they said they were to busy, plus my phone can’t even call #227 for help.

I transferred my number to my new koodo account but the number i see on my new sim is completely different from either the original number or the one transferred. It’s an esim and the self serve portal says the correct number but if i call its a random number 

Please Help! I’ve accidentally locked my SIM card in my Google Pixel 7 Phone and it says I need a PUK Code to use it again. I don’t have anyway to contact my family - including my children - please help asap!~Tiffany

Hi, I am a new Koodo customer. I sales representative helped me set up a new account and I received an order confirmation for the new plan and an e-sim. I registered online and tried to transfer my current number to Koodo. Every time I try to transfer it whether by the account number or the IMEI number, I get an error message that says “Failed to submit port in request”. I am not able to get any help from the chat rep. Can you please help?

Hello:I got e-mail at the address I use for Koodo, saying that someone activated roaming on my account in France, and that I have ordered a separate plan for a new person on my account.I logged in to Koodo self serve and see a new name and different phone number, as well as my own name and phone number.This is their transaction:=====================March 8, Equipment swapType  1RTT / 1RTTNetwork state ACTIVATEDSerial no. 8912230200246778514Equipment type KOODO ESIM=====================How do I get rid of this person.I did not share my password with anyone, and I don’t know this person.Thanks.

Is their anyway for the caller that you place on hold to listen to music while they wait for you to uphold them.Random question but someone's enquired if it's possible for koodo

I was in Mexico from February 7 to February 15 and was charged on the 12th for a roaming charge when I had data turned off. Also have a second phone on my bill and it was charged six out of the eight days we were gone and it as well had data turned off and roaming as well. How do I dispute these charges as we did not use the roaming feature?

I have tried to call Koodo but they stopped the “Chat “ Feature. Now I just get standard answers like check your blocked caller list.  

I have to keep resetting my router and modem 

For years now, I have tried and been unsuccessful in troubleshooting call quality issues with Koodo.  I always have to go through all the same steps, resetting all network settings and losing wifi passwords each time which never makes a difference.   Tried 2 new SIM cards as well.  Something I found here in a thread locked to new replies is that Koodo and Telus disable the SIM setting to prioritize WiFi calling.  Prioritizing wifi calling is the recommendation that comes up most often online when looking for solutions, yet of course this has never been mentioned during troubleshooting as it appears that it is intentionally blocked. Most places indoors that I use my phone have only 1 or 2 bars of cell service.    Even though I am also connected to strong wifi with fast speeds, the wifi is not being allowed to fully take over phone calls and the 1 bar of cell network is constantly fighting for priority.  If I am already on a call when the issues start happeni