Purchases & Returns

I was notified this afternoon that someone had used my account to sign up for a new phone E-sim (worth about $35) without my consent, and upon attempting to reach out to a customer service representative i was pushed back and forth through the nebulous and confusing AI assistant until i FINALLY was able to schedule a callback.i scheduled said callback, and from the time i had requested it to the time i actually got onto the call, it had been approximately two hours.now- i managed to eventually get through to a representative after another 15-minute wait upon the call forwarding, i provided my security PIN and various other information, after which he told me he needed to confer with the “Web Team” and that i would be on hold for a while longer. he then put me on hold again. this time, for an hour and 45 minutes, with the same hold song on loop and not a single check-in. at this point I’m of half a mind to completely disable my entire account s

Hi!I am confused by the options and wonder why anybody would choose Happy Tab/Happy Tab Lite over Happy Tab PlusAlso if I have a good plan with Koodo ($27.50), would it be a good idea to start a tab?

Page won’t load under manage in subscriptions.  

Put on hold many times for total of over 2 hours.  Unacceptable.  

Hello, I just wanted to make sure that i am no longer with you as provider as before you guys activated my plan i switched to another company as i was not happy with waiting too long for call for activation. Just making sure that you guys do not charge any single panni from my account as i did not used at all.  

Hello, you have an active ad on social media saying your $27.5 plan includes usage across Canada, US, and Mexico. After signing up I realized this is not the case and a lie. i would like an immedia cancellation and refund of the esim since there was false ads , consumer rights. 

It’s very frustrated. I have been trying to call and cancel my internet plan but in return , I’ve been left on hold for more than an hour, several times. Is there any possible alternative way to cancel it ? Thanks so much for any help!

Hello everyone,I’m not sure if this is the right place, but here I am. Signed up for Koodo over the phone one day a few months ago. I never received a SIM card or anything at all from them.. just a bill in the email. I’ve never used the service, and thought they forgot about me. But no, emails keep coming claiming I owe them $519 for nothing. I can’t contact anyone and the ‘AI’ is completely useless. How/Who do I contact? I don’t need a report on my credit bureau for absolutely nothing. Thanks!

I changed to a 23GB at 4 GB speed plan of 25 Cad last month, but somehow i couldnt use the mobile data at all, im using a xiaomi phone.I have asked someone in the Koodo shop to assist me with this, they checked and everything is normal, they didnt find anything wierd with my sim, but they also dont know why my phone couldnt use data from the plan as well..I have to temporarily disable my auto pay to avoid being charged for nothing at all for now.Can someone help me with this? Thanks!

I recieved an email from Koodo stating that my Netflix was going to increase as per my Koodo stream package. (They made a mistake and have put me on Netflix premium) I tried to contact Koodo to let them know that i want to go on basic with ads… no response. Then i tried to go on Netflix to reduce plan to basic and they said ‘plan switch was declined’. Any advice? they also charged me 40$ for Netflix on top of koodo bill.

I have been on the phone for hours.. and even swapped at one point when i actually got  a person right back to waiting.. it says i can cancel the internet on line but when you try it says to call the number for assistance and doesn’t let you cancel on line. At this point. I was originally just looking to get help with a modem issue but at this point the customer service is making me just want to cancel completely.. I just want to get a hold of a person and after now 4 hours of being on hold and trying the online chat functions this is my last effort to get a human to help me cancel this.

I'm wondering if kodoo offers this watch at all

I ordered a new phone and I haven't received it and it's been awhile ..   so what happened 

I am thinking of upgrading from the samsung s22 ultra to one of the upcoming s26 phones. But I do have questions.  Right now I have a physical Sim card In my phone, do I have to switch to an e Sim card, or can I stick with the physical Sim card? I prefer the physical card if possible.  If I pre order from koodo,  can I just take my Sim card out of my current phin, put it in the new phone and transfer everything over and I'm good to go, koodo will automatically know new phone is active? I assume my phone number will be the same, regardless of e Sim or physical Sim card.  What are the differences between the the 3 new phone types? Thanks in advance 

I still had my old address, on the account, without realizing it. The delivery was canceled when they tried to drop it off. I've since updated my account but now need to know how to get my phone. Thank you.

Your sales representative, MR. SHLOK ******* (+1 (***) ***-**89)so this guy sold me this plan with Koodo recently like a couple weeks ago and since like I mean, we are both from the same country. I was like you know maybe this guy is getting some commission so I’ll take it, and he promised me VERBALLY saying if you get it like you don’t have to pay the 80 bucks conversion fee, I’ll I’ll waive it off for you and I was like OK yeah sure it’s a good deal and I took it and now I’m checking my account on Koodo it’s showing me that I have to pay $146 and this guy is not answering my calls. He’s not replying to my text, im assuming hes just another scamming sales rep that follow scripts. Of course he doesn’t have any work ethic. I’ve been calling this guy for a week a whole week and I got no text back. I got no calls from this guy back. This is absolutely the worst ridiculous Customer Service I have ever in my life I’ve ever witnessed thank you so much. I will never recommend anybod

Hello,I had placed an order to upgrade my phone last week, and had missed a call for a credit quiz while i was unavailable. I had setup a callback through the online system, and roughly around the correct call time i received a call from a rep (+1866-995-6636) where he asked some verifying questions and notified that i would get an email later with a tracking number (would likely only ship on the 13th i think was mentioned, as it was a pre-order) Then soon after i get an email showing that my billing was updated (new plan that was part of the order)Roughly 15 minutes later i received another text followed by call from Koodo callback asking if i still wanted to speak to a rep, which i pressed 2 to cancel the request to speak to a rep since i had just gotten off the phone with a rep minutes earlier.followed by another email 15 minutes after the last call stating that the order was cancelled and i would need top physically visit a store to verify my

I've yet to see my new iPhone. But you've already billed me for it. Koodos for being so on the ball

I signed up for Koodo through a sales rep from Telus. $50 planI was suppose to receive a sim card in the mail.10 days later, no sim card for an invoice for $160.It has taken me 2 hours to get this straightened out and I’m still waiting on the line.Is this the level of service I can expect?

I ordered a CPO iPhone 14 at the start of February. Big mistake! This has been nothing but errors and bots, at every turn.1- Koodo claims the package was shipped through Purolator on the Koodo site when I look up the order, but says the package shipped through Fed-Ex through email.2- Fed-Ex falsely claimed there was an “incorrect address” error, did not allow me to dispute this false claim or opt for pick-up in a Fed-Ex location, and returned the phone to Koodo without ever attempting a delivery to my address (WHICH WAS CORRECT). I have already tried Fed-Ex support regarding this issue, they simply close the report ticket and do nothing every time.3- Despite Fed-Ex now reporting that the package HAS been successfully returned to sender, (I have the tracking number I can see that it was received OVER A WEEK AGO) I have not been refunded the cost of shipping and my Koodo Tab states that I’m being charged for this iPhone that never even got to my CITY!4- The

I had my new Koodo phone 1 day, the screen flashes and it does not work properly- how can I get this replaced?

I purchased a new Samsung S25 through Koodo and received it. My SIM card from my Samsung S20 does not fit and cannot be used with my new phone. I contacted Samsung Tech Support and they said I needed a new SIM card. I want to change to an eSIM, but none of the directions I have found on this site work. In each case, the heading I’m supposed to click on never appears. I have had my new phone for over a month and am still unable to use it. Please send a link to directions that will work to convert my existing Koodo mobile phone to an eSIM.

Hello I have a capital one credit card secured and I would like to have a new plan as a new customer and also a new device iphone 17npro max but I was wondering if your system accept capital one credit card because when I want to apply but doesn't want tk affect my credit score by applying and after when they ask for credit and i try using my capital one is wont work to purchase phone and Sim card 

I have been trying to cancel my subscription many times.  I have waiting on hold for over an hour on several occasions only to be disconnected.  I have never been able to connect to the internet I am frustrated 

How can I get the lost e-sim back and reactivate it on a new device? how can I buy an e-sim online since, I’m not in Canada and won’t be back for a while. I would rather do this whole process online.