I ordered a new phone in store after mine was stolen. I was told It would be here within 3-5 business days. It has now been 15 business days. I haven’t received any tracking information and I cannot connect to a representative. Just these stupid AI bots. What happened to real people helping real people. Koodo ‘assist’ won’t help me because I can’t give it a phone number. How the hell am I supposed to give a phone number I don’t have access to because the phone STILL isn’t here. This is honestly ridiculous. Koodo , do better seriously. There needs to be a way to contact a real person to get REAL help.
Question
not impressed at all.
+4Since it was ordered in store, I would recommend calling or going back to the store that placed the order first, they should be able to look it up and see what happened with it. Did they give you an order number or a copy of your service agreement? If you have the order number, you can also try the tracker at https://shop.koodomobile.com/checkout/order/orderSearch.jsp with the email used on the order.
For Koodo Assist, you don't need your own phone for the callback. Any Canadian number that can receive calls works, so a friend's or family member's number is fine, and if it asks you to sign in you can select "not a Koodo customer" to get past that. www.koodo.com/chat
You could also email the Webstore team at koodo.webstore@koodomobile.com not sure they handle in-store orders but they can open a trace with the courier if it's stuck.
Did the store order it for you? Have you contacted the store? I assume the store would sell to you directly as that is how they make commission
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