Prepaid

I am extremely frustrated with the lack of transparency regarding Call Forwarding on Koodo prepaid plans.I attempted to set up Call Forwarding exactly as instructed on your official help page:https://www.koodomobile.com/en/help/call-forwardingHowever, the feature does not work at all, despite my prepaid plan clearly advertising the following included calling features:Voicemail 3, Call Display+, Call Waiting, Call Forwarding, and Conference Calling.When I contacted Customer Support, I was told that Call Forwarding is quietly disabled for all prepaid customers.If this is true, this is completely unacceptable. Why was there no communication to customers? Why is Call Forw

Hi, I recently signed up for prepaid monthly using ESIM and have a few questions.I would like to eventually port my existing number with Koodo Postpaid to my new Koodo Prepaid account. Looking in the prepaid self serve, I would have request a callback from a rep and they would be able to help with that is that correct? I would like to change to the 360 day plan but I cannot find that option in self serve. How would I do that? I would like to change from ESIM to Physical SIM. Looks like I can do that in self serve in Profile → Edit Account Info → Change SIM card number. So I’ll just need to buy a physical sim card?  

Hello! im having the hardest time with my Porting from PC Mobile to Koodo and it says to chat with support but when i need it i don’t have a Self serve number due to the fact that it failed. COuld someone point me in the right direction?

No 360 days plan in sightI would like to get the 360 days, 150$ prepaid plan, but it looks like I can’t get it BECAUSE I already am a Koodo prepaid customer. The only place I can find the 360 days plans is on the koodo website. When I click “activate”, it asks to create a new prepaid account. If I enter my current account’s email, it tells me to go in my selfserve account to make changes to my plan. However, there aren’t any 360 days plans available in the base plan options in my selfserve account.What’s up with that?Is this only to lure-in new money and loyal customers can’t get it? Do I absolutely have to create a new account to get this plan? 

I used my prepaid tel number in 2024 and stopped paying for it. Is it deactivated after a certain time?

Why is there a message that password can’t reset because it doesn’t meet criteria when it ticks iff the boxes that it does. I have no way to access my account now. *611 is useless. ive tried to clewr caches, use different computers amd phones and different browers. this has been ongoing for months. WTF is Koodo so crappy. 

Hi Koodo Community,I recently upgraded my phone (Samsung FE20) to an iPhone 17 and I want to switch using an eSIM with Koodo. However,  I can’t find any wiki in koodo website to help me.Here’s what I’ve done so far: I currently have a physical SIM card from Koodo in my old Samsung device which doesn’t support esim. I bought a esim koodo from a store. Can anyone help with steps on how to make sure my eSIM is set up correctly on my new iPhone while keeping my current Koodo number? Any advice or guidance would be really appreciated! Thanks in advance!

Hi There,I bought prepaid plan with koodo and trying to enable wifi calling because I travel to other country often.Hope this will work, Kindly helpMy plan 149$ yearly - 30gb and unlimited canada wide callingI use I phone 13 proThank a lot and Happy Holidays :)

There is no “Contact Us” link on the *Prepaid* Refer-A-Friend web page.However, I found a “Contact Us” link on the *Monthly Paid* Refer-A-Friend web page.  When I make an inquiry, I got a respond email (with a case #) asking for details in 2 work days.  However, after I replied with my prepaid referrer and referee details, I have not hear back ever since.  It’s been 4 work days.Would I be better to ask for a callback to discuss the matter?    

Does incoming texts count against the 400 texts in the $100/360day prepaid plan?

As a monthly user, for the past 3 years I have upgraded my phones and Koodo also shipped me brand new SIM cards. Currently, I have about 2 unused untouched SIM cards with me. my question is Can I give one SIM card to my brother to register prepaid plan? 

What are the amounts available for top up vouchers? I only knew about the $10 vouchers. Thanks in advance to all who pitched in an answer.  To further provide some context.  My upcoming billing date is Nov 8 but I want to switch from monthly prepaid to a 360-day prepaid plan ($149+tax).    Perhaps adding ($50 x3) + ($10 x2) = $170 to my account in due time. 

I have the monthly pre-paid plan (currently $18 / month) and a ZTE Cymbal2 flip-top phone. When sending SMS text messages,   sometimes a pair of numbers pops up on the phone,    and the first of the pair starts counting down towards zero as I type,   which I assume is some kind of limit on how much or how many characters or messages I am currently allowed to send. What limits are there for sending SMS text for this plan and are these numbers somehow indicating that I am nearing one or other of these limits? Cheers,     John Lumby

I’m currently a Speakout Mobile user, but planning to migrate to Koodo prepaid 360-day plan, $100, just talk and text, no data. My phone is a Umidigi A11, and it supports the bands used by Koodo/Telus, as well as 4G VoLTE.  When I do the Koodo/Telus IMEI test, it says that my phone is not compatible. However, if I insert my partner’s Koodo post-paid SIM, it works just fine, and I can talk and text, and I get 4G VoLTE indicators at the top of my screen. So, the Koodo/Telus IMEI test isn’t quite right, and that could be because Telus has never evaluated my phone make and model. So, are the phone compatibility requirements different for post-paid and prepaid? There is nothing on the Koodo or Telus web site to suggest that. I know that my phone works with Koodo post-paid, so if the compatibility requirements are the same, then my phone should work with Koodo prepaid, even though it fails the IMEI test. 

Hello, My elderly father currently uses Speakout wireless, however it sounds like they are getting rid of the 3G network. He currently uses a flip phone with 3G technology.I’m guessing he would have to upgrade to Koodo’s ZTE Cymbal 2 for 4G? He prefers using a flip phone.He currently pays around $100 a year with Speakout so we are considering the $100/360 day Koodo plan.Questions: If he runs out of 400 minutes before the year is finished, does he have to spend another $100 or can he purchase top up amounts of $25, $50 etc?Thank you for your help!

I have the $250 LTP Base Prepaid Plan - 12GB Data - 3G - for 360 days.  I paid $250 + HST up front for unlimited voice and text and 12GB data at 3G speed for 360 days. The current billing cycle for me is 18 Jul 2024 to 13 Jul 2025. I have automatic top ups enabled. I am worried about my cellphone and data service during the 5 days in between my old and new billing cycles. Will all service be suspended temporarily from 14 Jul 2025 to 18 Jul 2025? Do I have to do anything to my phone like remove and reinsert my SIM card in order to initialize the new service period? Finally,  why won’t Koodo just sell this plan for a 365 day service period with a reasonably increased price?

i signed up for prepaid plan, and im currently in paris. I’m unable to get any text messaged for any of my two factor authentication even though receiving a text is not considered roaming.Even if i wanted to sign up for roaming I cant because i cant send a text or receive a 2fa code when trying to sign up for the online portal.. someone help! 

Hi there. Not getting internet connection on my ZTE Rockethub Mobile router. Am getting a connection (seeing the bars), I’m just not getting internet from it. Contacted seller to see if the device was carrier locked but allegedly it’s not. Please help

I have a postpaid line on my account and would like to add a prepaid line for a youth - is this possible on the same account?(I understand different email addresses are likely required for each line.)

The Clear app (clearme.com) is used for identity verification by many companies and organizations. It works by scanning a government ID such as a driver’s license or passport, then comparing the photo on the ID with a selfie captured using a mobile phone. I recently tried to use Clear with LinkedIn and it failed because, according to CLEAR Member Services, Koodo doesn’t provide the identification of the owner of the mobile phone number.I’ve used my phone for other similar situations (e.g., CRA and even Koodo) and had no problem. Has anyone else experienced this or know why this is occurring?

I refered a friend and got credit for only one month.  I assumed they didn’t continue their service, so I didn’t receive credits for this friend while I got others.My understanding is we can refer a maximum of 3 people.  Since I am no longer receiving credits from this friend anymore.  Is there anyway I can switch out the inactive friend and replace it with a new friend?

I have a prepaid plan and US Roaming Boosters for talk, data, and text. Where I can I find out if I will have service in a particular place in the US? I’m looking for a coverage map, and I can’t find one. Thanks for any help!

Hey everyone I am going for a vacation to India for 2 months but want to my service active during this so that I don’t have to get a new deal with other carrier. Is there a way I can just keep the number active till I am there and use it as soon as I comeback 

I have followed the instructions posted here to activate VoLTE on my iphone 16 but the option does not appear and when I try to enable wifi calling it tells me to contact Koodo.I read another post where an agent had to turn the option on for another customer and hope that can be done for me.I also cannot login to the community using my prepaid account login as it just keeps me going around in a loop so I had to create this account.My phone number is ***394.

What if I change the prepaid plan to the monthly plan what becomes the fee that I already paid, the balance that I already added, the booster, and the promotion data that I got?And one more question, are the prepaid sim card and monthly pay sim card different?So, if I change the plan from prepaid to monthly, do I need to I change my sim card?