Prepaid

Bonjour,Ma connexion internet résidentiel ne fonctionne pas depuis plus de 4 mois.J'ai déjà pris les RDV téléphonique sans succès. Je ne sais pas où me diriger afin que mon problème soit résolu rapidement.

Hi, I have moved home from Canada and want to close my prepaid account before the next monthly cycle starts. I have not however registered for self serve, which I now realise I should have done before leaving Canada. I am trying to register for it now but it needs to send a code to my mobile number but because I am out of Canada my sim doesn't work anymore so therefore can't get this code. Can anyone help me with trying to get this sorted in another way or how I can contact Koodo so I can get my account cancelled. Thank you in advance!

Are there some prepaid SIM cards on the market which can’t be topped up? As in one time use disposable?I could add the SIM card number on this chat but not sure if I should.We are using SIM cards in security cameras during the maple syrup production. Generally lasts 6 weeks out of a year. I was able to add $15 prepaid onto the card yesterday and saw the charge on my account. But I get an error message “SIM not provisioned for voice” Does it require re-activation if it’s been neglected and not used for well over 90 days? Anybody have some suggestions? Not end of the world if I have to consider the $15 top up plus tax gone down the drain. But I still need a solution to make the camera work.

Hi,  I can’t top my phone up as it has a negative balance, technically meaning Koodo owe me money - that’s fine, whatever, except my plan is on a temporary hold so I cannot physically unlock the temporary hold as it won’t let me add any money to the plan to do so.Even more frustrating I cannot call Koodo to ask someone to take the hold off because yet again - it won’t work whilst being on a temporary hold.  Any suggestions?

I have a prepaid Koodo plan. I purchased the 3GB US roaming plan and then another 1GB add-on when I knew I was going to over the original 3GB. I now need to have another 1GB but I don't see an option of getting another 1GB in my self serve account. Are you only able to purchase the 1GB add-on once? How do I get more US data on my Koodo prepaid plan?Any advice would be appreciated   

I’ve been a Koodo customer for almost two years, and I’ve always made it a priority to top up early so I never miss a payment. I currently have $55.25 in available funds, and my monthly bill is $55. So I’m genuinely confused and disappointed to be told that my plan couldn’t be renewed and that I now need to pay additional fees to have it reactivated.It doesn’t make sense to me that I’m being asked to pay more when the funds are already sitting in my account and clearly cover the cost of my plan. I’ve consistently paid on time — early, actually — to avoid situations like this. Being told I need to pay extra despite having sufficient funds feels unfair and frustrating.I’ve been loyal to Koodo, but situations like this are honestly making me reconsider whether I should continue my service or look into switching providers. I would really appreciate this being looked into and resolved without additional charges, as I’ve done my part

If I have 3 gb left over from a non expiring booster ( US roaming) and I contract a new 30 days 3gb expiring booster. where are the GB discounted from first? 

hi. Feb 26 was due date. i am logging in to do payment. when i login to Self Serv (it’s prepaid), it just says Status Suspended and three balls appear and disappear in a loop as if something was supposed to be shown here, probably a way to activate, but it doesn’t. i tried Assist but to no avail. i already topped up account more than required. can someone please help?

I bought a new sim card a few days ago to migrate from Public Mobile, however when trying to activate my new Koodo prepaid sim I can’t enter my credit card’s details on the page (Not the card number, expiry date, or security code). I can enter my details fine elsewhere though. Any help would be appreciated.

I am in the US. Paid for a prepaid add-on for 15 days of talk and text service in the US but it isn’t appearing on my account. I’ve purchased this 3 times previously (every 15 days) and it has worked fine. This transaction didn’t. Koodo Assist was useless on this matter. How can I connect with a person? 

Hello Koodo community, Is anyone else having issues signing into their Koodo prepaid self serve account?Every time I have tried to sign in over the past year, I am given a prompt to change my password because of their “security update” but when I enter my password, or newly changed password, there is a popup saying that the “invalid authentication credentials” (GRR! very frustrated with the poor service provided)When asked by Koodo Assist bot to schedule appointment to speak with representative, the representatives failed to call me—twice.  Yesterday, the *611 number was down completely.  Just a clicking sound every time I called it… Very frustrated, incredibly dismayed. Has anyone switched from prepaid to monthly and notice a difference in the ability to sign in? Or is it just more broken code?P.S., if a representative does read this, the email linked to this account that I have posted from and that

I have a prepaid SIM card that I purchased a while ago and haven't used. I'd like to know the expiration date of this SIM card. Where can I inquire?

Dear team The payment reminder for account   ******** account no, has nt been used by me. May be somone else used the number. I am still taking rogers services since beggning. Kindly reverse the charge as it impacting my credit score. RegardsAlok maurya

Hello, a few days ago before the end of my first month cycle with Koodo prepaid, I had callback agent help me set up to change to the 360 day plan at the end of my current cycle which is today Feb 12.I just logged into self serve and it says my account is suspended. My available funds is $0 but I thought it would automatically charge my credit card on file since I have automatic top-ups enabled. I assume I need to manually add the funds and my account would return to active/un-suspended? I just don't want to be double charged in case maybe there's a delay in the automatic charge?

There is no “Contact Us” link on the *Prepaid* Refer-A-Friend web page.However, I found a “Contact Us” link on the *Monthly Paid* Refer-A-Friend web page.  When I make an inquiry, I got a respond email (with a case #) asking for details in 2 work days.  However, after I replied with my prepaid referrer and referee details, I have not hear back ever since.  It’s been 4 work days.Would I be better to ask for a callback to discuss the matter?    

Does incoming texts count against the 400 texts in the $100/360day prepaid plan?

As a monthly user, for the past 3 years I have upgraded my phones and Koodo also shipped me brand new SIM cards. Currently, I have about 2 unused untouched SIM cards with me. my question is Can I give one SIM card to my brother to register prepaid plan? 

What are the amounts available for top up vouchers? I only knew about the $10 vouchers. Thanks in advance to all who pitched in an answer.  To further provide some context.  My upcoming billing date is Nov 8 but I want to switch from monthly prepaid to a 360-day prepaid plan ($149+tax).    Perhaps adding ($50 x3) + ($10 x2) = $170 to my account in due time. 

I have the monthly pre-paid plan (currently $18 / month) and a ZTE Cymbal2 flip-top phone. When sending SMS text messages,   sometimes a pair of numbers pops up on the phone,    and the first of the pair starts counting down towards zero as I type,   which I assume is some kind of limit on how much or how many characters or messages I am currently allowed to send. What limits are there for sending SMS text for this plan and are these numbers somehow indicating that I am nearing one or other of these limits? Cheers,     John Lumby

I’m currently a Speakout Mobile user, but planning to migrate to Koodo prepaid 360-day plan, $100, just talk and text, no data. My phone is a Umidigi A11, and it supports the bands used by Koodo/Telus, as well as 4G VoLTE.  When I do the Koodo/Telus IMEI test, it says that my phone is not compatible. However, if I insert my partner’s Koodo post-paid SIM, it works just fine, and I can talk and text, and I get 4G VoLTE indicators at the top of my screen. So, the Koodo/Telus IMEI test isn’t quite right, and that could be because Telus has never evaluated my phone make and model. So, are the phone compatibility requirements different for post-paid and prepaid? There is nothing on the Koodo or Telus web site to suggest that. I know that my phone works with Koodo post-paid, so if the compatibility requirements are the same, then my phone should work with Koodo prepaid, even though it fails the IMEI test. 

Hello, My elderly father currently uses Speakout wireless, however it sounds like they are getting rid of the 3G network. He currently uses a flip phone with 3G technology.I’m guessing he would have to upgrade to Koodo’s ZTE Cymbal 2 for 4G? He prefers using a flip phone.He currently pays around $100 a year with Speakout so we are considering the $100/360 day Koodo plan.Questions: If he runs out of 400 minutes before the year is finished, does he have to spend another $100 or can he purchase top up amounts of $25, $50 etc?Thank you for your help!

I have the $250 LTP Base Prepaid Plan - 12GB Data - 3G - for 360 days.  I paid $250 + HST up front for unlimited voice and text and 12GB data at 3G speed for 360 days. The current billing cycle for me is 18 Jul 2024 to 13 Jul 2025. I have automatic top ups enabled. I am worried about my cellphone and data service during the 5 days in between my old and new billing cycles. Will all service be suspended temporarily from 14 Jul 2025 to 18 Jul 2025? Do I have to do anything to my phone like remove and reinsert my SIM card in order to initialize the new service period? Finally,  why won’t Koodo just sell this plan for a 365 day service period with a reasonably increased price?

i signed up for prepaid plan, and im currently in paris. I’m unable to get any text messaged for any of my two factor authentication even though receiving a text is not considered roaming.Even if i wanted to sign up for roaming I cant because i cant send a text or receive a 2fa code when trying to sign up for the online portal.. someone help! 

Hi there. Not getting internet connection on my ZTE Rockethub Mobile router. Am getting a connection (seeing the bars), I’m just not getting internet from it. Contacted seller to see if the device was carrier locked but allegedly it’s not. Please help

I have a postpaid line on my account and would like to add a prepaid line for a youth - is this possible on the same account?(I understand different email addresses are likely required for each line.)