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Prepaid

All discussions about Koodo Prepaid.

  • 338 Topics
  • 1,400 Replies
338 Topics
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zainerdBeginner
asked in Prepaid
assistance with phone plan while abroad

Hi there, I hope you’re doing well!I’d really appreciate your support please. Two hours ago I purchased a yearlong plan to keep my phone number while studying abroad. However, after porting my number and paying for the plan, I discovered that I don’t have network access overseas. Since my phone isn’t working, I’m unable to schedule a callback, which makes resolving this tricky.Could you please help me review my options?Thank you in advance for your time and assistance!

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LeonDelhOrganizer
asked in Prepaid
Koodo+smart watch (Laxcido)

Hello!I recently got 4G smart watch for my kid (Laxcido g4cqk), and outgoing calls are not working. But incoming calls are okay.Any solutions?

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Geneva Nicolas Bacerra
Geneva Nicolas BacerraBeginner
asked in Prepaid
simcard issue

I have a problem on my koodo simcard. I cant call using it and i cant receive calls. They can call me its ringing on the other phone but i doesnt appear on my device. Can you please help me for this. My nmber is under my husbands account. g**@gmail.com here is my email . Pls help me to resolve this issue. Calls is very important espcially on my work. Thnk you

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Valerie DarleneBeginner
asked in Prepaid
Complaint

I have been a Koodo customer for more than 10 years. This used to be a very friendly and customer oriented company. A few months ago I noticed my bills were getting quite high. I phoned several time to sort it out. Each time I had to wait for a call back and each time I was put on hold for very long amounts of time. I thought the matter was resolved and my plan was sorted out but by the next bill nothing had changed.I finally switched service providers and cancelled my Koodo account. My phone bill with my new provider is less than half the price and honestly I get quite a lot with the plan I am on. I was a good customer for Koodo. My bill was always paid on time. This company is now nothing but a money grabbing monopoly. Poor, poor customer service

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TfuBeginner
posted in Prepaid
sim card locked out

john.c88@myyahoo.com  Need sim card code - locked out do not remember phone number locked out of phone and web site my email is registered but canot open self serve account without phone because it was auto generated i did not realize to write it down not locked out. 

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Flo Koodo
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ShoshannaConnector
asked in Prepaid
coverage map for prepaid roaming in US?

I have a prepaid plan and US Roaming Boosters for talk, data, and text. Where I can I find out if I will have service in a particular place in the US? I’m looking for a coverage map, and I can’t find one. Thanks for any help!

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BhavyaBeginner
asked in Prepaid
Moving abroad for a short time

Hey everyone I am going for a vacation to India for 2 months but want to my service active during this so that I don’t have to get a new deal with other carrier. Is there a way I can just keep the number active till I am there and use it as soon as I comeback 

161
Darius Koodo
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YMoonConnector
asked in Prepaid
trubleshotting with port in from Volp.ms but can't create SMS to create Koodo account either

Hello,I’ve been using Volp.ms and tried to port in numbers to Koodo prepaid eSim. Got a rejection email so need to reach out them to figure out. but can’t receive SMS to access Koodo account . Tried to call porting service number but seems my number is not on Koodo so failed to reach out them too..I’m leaving Canada in two days and afraid to get new number by Koodo (which I don’ need and can’t access account to prevent auto charges.)Contact to Volp to see if they reason but they just send me account number :/ is there way to contact Koodo porting service without phone number or email them to figure out this?thank you! 

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Joshua Ruban
Joshua RubanBeginner
asked in Prepaid
I forgot a security question

So I ported my number from Freedom to Koodo but I forgot to answer a question to fully port my number. Can anyone help??? *********5 (Half Ported Koodo/Freedom Number)

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Georgia Koodo
BowzLa Showze
BowzLa ShowzeBeginner
asked in Prepaid
getting stream+

I'm using prepaid Koodo and I want that Koodo stream plus bundle but the links not there it everywhere else FFS then it says sign then nothing 

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JessSaraBeginner
asked in Prepaid
samsung a15 freezes!!

I want to know if I can take back a samsung a15 after 2 months because the stupid thing freezes on me!!! It's a prepaid phone! I paid $280 for it! & I can't find the receipt!

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Flavio BastosBeginner
asked in Prepaid
the Prepaid Phone Plans,

"I am interested in the Prepaid Phone Plans, $149.00 for 360 days, but I would like to know if this includes international text messages sent and received anywhere in Brazil. If someone sends a message from Canada, will I receive the message while I am in Brazil?"

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helpmeplease2025Beginner
asked in Prepaid
Cannot activate VoLTE on prepaid plan

I have followed the instructions posted here to activate VoLTE on my iphone 16 but the option does not appear and when I try to enable wifi calling it tells me to contact Koodo.I read another post where an agent had to turn the option on for another customer and hope that can be done for me.I also cannot login to the community using my prepaid account login as it just keeps me going around in a loop so I had to create this account.My phone number is ***394.

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Eunhye Na
Eunhye NaBeginner
asked in Prepaid
About change from prepaid to monthly

What if I change the prepaid plan to the monthly plan what becomes the fee that I already paid, the balance that I already added, the booster, and the promotion data that I got?And one more question, are the prepaid sim card and monthly pay sim card different?So, if I change the plan from prepaid to monthly, do I need to I change my sim card? 

602
Eunhye Na
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yukikitoBeginner
asked in Prepaid
Data 100$/360 days plan prepaid

How much data is included in the prepaid 100$/360 days plan? I don’t see any mention of this on the website. Thanks! 

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NomiRockstar
asked in Prepaid
eSim QR code

Just found out I need an eSIM QR code for my new phone. Is there some way I can get it online?

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OlashoBeginner
asked in Prepaid
koodo esim nbr QR code delete

I mistakenly delete my esim koodo after i have add it on my phone and i tried to reuse the QR is not working pls kindly help me 

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Tristan GauMember
asked in Prepaid
Prepaid Self Serve Customer Unable to Change Number in Europe

I am a Prepaid Koodo Customer currently in Europe for an extended period of time. I am trying to get access to international text and roaming by using my Canadian phone number in order to log in to my bank account using 2 factor authentication. However, I am unable to add an international package to my current plan, and I cannot switch to a Monthly Plan because that would require me to pick up a SIM card in person or receive it at my home address in Canada, which I also cannot do.  So far, I have also been unable to speak with a Koodo Rep because when the Koodo Chat Bot sets up a callback between you and a rep, they do so using your Koodo-linked phone number, which once again, I do not have access to. I am therefore stuck without any ability to access my bank account in Europe, because I cannot access international texting on my phone. If someone could please help it would be much appreciated. 

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emarrRockstar
asked in Prepaid
Off hours Data Usage

I have turned off Wi-Fi Assist as previously directed for this same situation. My account is still showing my Data is being used during the night when I am asleep. This is always between the hours of 12 AM & 6 AM.Also, bought a US Roaming that didn’t work in the part of Pennsylvania that I was in. How can I find out  where Roaming will work in the US? Thank youBeth

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Joshua InjetiBeginner
asked in Prepaid
System Error message

My prepaid plan hasn’t topped up for over 90 days and so my phone number got deactivated. Now when i try to sign into my prepaid account, a “System Error” message pops up. Is it because my account no longer exists due to inactivity? If that’s the case, I can’t seem to register as a new customer to get a new number and plan. 

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JRisJuniorBeginner
asked in Prepaid
Can't Create Self Serv Account ; Not Currently In Canada

I was just in Toronto for a few days for work and needed to get a Canadian SIM card. Went into a shop, got all set up, worked great.I’ve since flown back to the US, and now tried to activate my online account. However, it wants to verify my Koodo number and send it a text. Except, it’s Prepaid and I can’t receive messages on it while in the US. So I can’t receive the only way I can verify my account and get into my billing. And I can’t fly back to Toronto just to activate my account.I want to be able to make sure I don’t keep getting charged for a plan I literally can’t use. But I can’t guarantee that unless I can login to my account, which I also cannot access without receiving a text message to a phone number I can’t use right now.Any advice?

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teddybeareBeginner
asked in Prepaid
Promotional bonus data problem

I have received a 10G promotional bonus data per month for my prepaid account and it showed up on my account in my web login. However, after I used up my regular monthly data, any extra data that I used got deducted from my data booster add-on  that is already in my current account instead of 10G under my Promotions Usage section. It should deduct from that 10G promotional bonus data instead of my data booster.Is there any way to get that fixed?

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raptorfan2.0Beginner
asked in Prepaid
Switching Companies but Keep Number

Hello,I want to port my current Koodo prepaid number to another company. But doing so will close my account and I’ll lose my addons. Is it possible for me to port my number while getting a new number for Koodo, allowing me to keep my Koodo addons?

2863
Dinh
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TilluBeginner
asked in Prepaid
Stream+ is available for prepaid customers? 

Stream+ is available for prepaid customers? 

2381
Flo Koodo
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ShoshannaConnector
asked in Prepaid
how can I enable VoLTE?

I have the $15/month prepaid plan (unlimited texts, 100 Canada minutes, and 250 MB) on my iPhone 11 (model A2111) running iOS 17.4.1. (I just changed to that plan today from an older form of $15/month that didn’t include the minutes.) I understand that in order to be certain that the US roaming boosters will work when I travel to the States next month, I need to have VoLTE activated. The support chatbot says that as of February 2023 VoLTE is being enabled for prepaid customers, but I’ve been a prepaid customer for more than ten years, and I still don’t have it. When I go to Settings --> Cellular → Cellular Data Options → Voice and Data, the only two options shown are LTE (which is selected) and 3G. I have tried resetting my voicemail PIN, but that didn’t help. How can I get VoLTE enabled on my line?

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