Prepaid

Hi, there Could you please help me fix this issue? Koodo log in window showed user lock. 

I am trying to move to Koodo. I have chosen a plan and gone through most of the pages on the website to open an account. At the end it is not accepting my payment information. My credit card statement and the data I’m entering are the same. There is no contact information on the website to get help, so what am I supposed to do?

I setup my phone number at a store. I came home and activated my account. Entered email, secondary phone number, changed my PIN and set a password. All good. I then log out and try to log in and I can’t. Says I have a wrong email and password. The email is correct. I know that as I received the 2FA codes to my email. I try to change the password. I don’t get the change password email. Not in spam. I try to activate the account again and it says there are problems. Probably because already set up. Help. I don’t know what to do next. 

Dear Customer Support Team,I am writing to report an urgent issue regarding my recent number transfer from Rogers to Koodo Mobile.I purchased and fully paid for a yearly plan in advance and opted for an eSIM. However, while attempting to activate the eSIM, I am receiving an error stating that the QR code has expired. Unfortunately, I am unable to generate a new QR code.This situation has left me completely disconnected:My previous network is no longer active The eSIM is not installed on my new device I am unable to receive OTPs or calls on my number (+****89) I cannot access customer support via phone due to lack of serviceThis is extremely urgent, as I require my number to be active immediately.Account Details:Account Number: *****30Phone Number: +****89I request you to:Immediately issue a new eSIM QR code, OR Provide an alternative way

I am writing to formally lodge a complaint regarding the failure to provide internet services at my new address, as well as the significant loss of time and wages I have incurred due to Koodo’s mismanagement.Chronology of Events: April 29: Service was scheduled to begin. Upon installation, the router showed a strong signal but no internet connectivity. April 30 – May 1: I spent several hours troubleshooting via online bots and phone support. A technician eventually confirmed the issue required an on-site inspection and promised a callback within two hours. That callback never occurred. May 2 – May 4: A voicemail was left on Saturday scheduling a visit for Tuesday, May 5. I attempted to call back immediately to reschedule as I was unavailable, but I could not reach anyone until Monday. Despite being promised another callback to resolve the scheduling conflict,

The reasons to activate a prepaid phone account from outside Canada are: To give to someone who will be in Canada sometime in the future, or if an inconvenient need arises to switch providers. A prepaid account is more economical and the preferred choice for light users like me. This Community has already identified the requirements of a Canadian address and Canadian means of payment. I found that activating a new prepaid account from St Lucia was not difficult and expect that postpaid would be equally simple. The hurdle was registering the new account on Koodo Self Serve. For my purposes I needed to access Self Serve to port in my existing number. A verification code must be received by text to the selected new/temporary activation number to register Self Serve. Postpaid accounts are capable of international roaming so I could have received the verification code free. Prepaid has no international roaming so the verification code would mean a workaround like sim swapping with a frie

Broke my back in Canada in February was repatriated back to the UK couldn’t cancel automatic top ups or get in contact with a rep so removed my transfer details and assumed that was how to stop it fast forward two months and I’m still having monthly debits coming from my account however they’re not showing up on the Koodo account and I’m suspended not sure what to do or who to contact I’m waiting on tax return before I withdraw the rest of my money and shut the account. Any suggestions of what I should do or who to contact?

Hello, a few days ago before the end of my first month cycle with Koodo prepaid, I had callback agent help me set up to change to the 360 day plan at the end of my current cycle which is today Feb 12.I just logged into self serve and it says my account is suspended. My available funds is $0 but I thought it would automatically charge my credit card on file since I have automatic top-ups enabled. I assume I need to manually add the funds and my account would return to active/un-suspended? I just don't want to be double charged in case maybe there's a delay in the automatic charge?

There is no “Contact Us” link on the *Prepaid* Refer-A-Friend web page.However, I found a “Contact Us” link on the *Monthly Paid* Refer-A-Friend web page.  When I make an inquiry, I got a respond email (with a case #) asking for details in 2 work days.  However, after I replied with my prepaid referrer and referee details, I have not hear back ever since.  It’s been 4 work days.Would I be better to ask for a callback to discuss the matter?    

Does incoming texts count against the 400 texts in the $100/360day prepaid plan?

As a monthly user, for the past 3 years I have upgraded my phones and Koodo also shipped me brand new SIM cards. Currently, I have about 2 unused untouched SIM cards with me. my question is Can I give one SIM card to my brother to register prepaid plan? 

What are the amounts available for top up vouchers? I only knew about the $10 vouchers. Thanks in advance to all who pitched in an answer.  To further provide some context.  My upcoming billing date is Nov 8 but I want to switch from monthly prepaid to a 360-day prepaid plan ($149+tax).    Perhaps adding ($50 x3) + ($10 x2) = $170 to my account in due time. 

I have the monthly pre-paid plan (currently $18 / month) and a ZTE Cymbal2 flip-top phone. When sending SMS text messages,   sometimes a pair of numbers pops up on the phone,    and the first of the pair starts counting down towards zero as I type,   which I assume is some kind of limit on how much or how many characters or messages I am currently allowed to send. What limits are there for sending SMS text for this plan and are these numbers somehow indicating that I am nearing one or other of these limits? Cheers,     John Lumby

I’m currently a Speakout Mobile user, but planning to migrate to Koodo prepaid 360-day plan, $100, just talk and text, no data. My phone is a Umidigi A11, and it supports the bands used by Koodo/Telus, as well as 4G VoLTE.  When I do the Koodo/Telus IMEI test, it says that my phone is not compatible. However, if I insert my partner’s Koodo post-paid SIM, it works just fine, and I can talk and text, and I get 4G VoLTE indicators at the top of my screen. So, the Koodo/Telus IMEI test isn’t quite right, and that could be because Telus has never evaluated my phone make and model. So, are the phone compatibility requirements different for post-paid and prepaid? There is nothing on the Koodo or Telus web site to suggest that. I know that my phone works with Koodo post-paid, so if the compatibility requirements are the same, then my phone should work with Koodo prepaid, even though it fails the IMEI test. 

Hello, My elderly father currently uses Speakout wireless, however it sounds like they are getting rid of the 3G network. He currently uses a flip phone with 3G technology.I’m guessing he would have to upgrade to Koodo’s ZTE Cymbal 2 for 4G? He prefers using a flip phone.He currently pays around $100 a year with Speakout so we are considering the $100/360 day Koodo plan.Questions: If he runs out of 400 minutes before the year is finished, does he have to spend another $100 or can he purchase top up amounts of $25, $50 etc?Thank you for your help!

I have the $250 LTP Base Prepaid Plan - 12GB Data - 3G - for 360 days.  I paid $250 + HST up front for unlimited voice and text and 12GB data at 3G speed for 360 days. The current billing cycle for me is 18 Jul 2024 to 13 Jul 2025. I have automatic top ups enabled. I am worried about my cellphone and data service during the 5 days in between my old and new billing cycles. Will all service be suspended temporarily from 14 Jul 2025 to 18 Jul 2025? Do I have to do anything to my phone like remove and reinsert my SIM card in order to initialize the new service period? Finally,  why won’t Koodo just sell this plan for a 365 day service period with a reasonably increased price?

i signed up for prepaid plan, and im currently in paris. I’m unable to get any text messaged for any of my two factor authentication even though receiving a text is not considered roaming.Even if i wanted to sign up for roaming I cant because i cant send a text or receive a 2fa code when trying to sign up for the online portal.. someone help! 

Hi there. Not getting internet connection on my ZTE Rockethub Mobile router. Am getting a connection (seeing the bars), I’m just not getting internet from it. Contacted seller to see if the device was carrier locked but allegedly it’s not. Please help

I have a postpaid line on my account and would like to add a prepaid line for a youth - is this possible on the same account?(I understand different email addresses are likely required for each line.)

The Clear app (clearme.com) is used for identity verification by many companies and organizations. It works by scanning a government ID such as a driver’s license or passport, then comparing the photo on the ID with a selfie captured using a mobile phone. I recently tried to use Clear with LinkedIn and it failed because, according to CLEAR Member Services, Koodo doesn’t provide the identification of the owner of the mobile phone number.I’ve used my phone for other similar situations (e.g., CRA and even Koodo) and had no problem. Has anyone else experienced this or know why this is occurring?

I refered a friend and got credit for only one month.  I assumed they didn’t continue their service, so I didn’t receive credits for this friend while I got others.My understanding is we can refer a maximum of 3 people.  Since I am no longer receiving credits from this friend anymore.  Is there anyway I can switch out the inactive friend and replace it with a new friend?

I have a prepaid plan and US Roaming Boosters for talk, data, and text. Where I can I find out if I will have service in a particular place in the US? I’m looking for a coverage map, and I can’t find one. Thanks for any help!

Hey everyone I am going for a vacation to India for 2 months but want to my service active during this so that I don’t have to get a new deal with other carrier. Is there a way I can just keep the number active till I am there and use it as soon as I comeback 

I have followed the instructions posted here to activate VoLTE on my iphone 16 but the option does not appear and when I try to enable wifi calling it tells me to contact Koodo.I read another post where an agent had to turn the option on for another customer and hope that can be done for me.I also cannot login to the community using my prepaid account login as it just keeps me going around in a loop so I had to create this account.My phone number is ***394.

What if I change the prepaid plan to the monthly plan what becomes the fee that I already paid, the balance that I already added, the booster, and the promotion data that I got?And one more question, are the prepaid sim card and monthly pay sim card different?So, if I change the plan from prepaid to monthly, do I need to I change my sim card?