All discussions about Koodo Prepaid.
- 322 Topics
- 1,301 Replies
I've been a prepaid customer since 2013. I've always managed my account through self-serve.A few days ago, I got a voicemail from a Telus/Koodo retail kiosk at a mall close to my home. I've never dealt with them before but they knew my name. They offered to "upgrade" my phone and plan. Since I'm not in the market for either, I didn't respond.Today, I got an email from Koodo that says:"We received a request from a retail location to access your Koodo Prepaid account. To receive support, please provide your authorization code to the representative in store. "As mentioned, I've never dealt with Koodo retail and never requested support from them. Is this how Koodo is trying to lure people from prepaid to postpaid?
Hello,I purchased a Koodo SIM prepaid card. Put it in my device. Asked for a PIN. Tried 1234. Didn’t work. Locked the SIM and it is now asking for PUK.I do not have access to a phone. Would it be possible to send this by email ASAP please? I have all necessary proof of purchase and I can log on the self serve prepaid portal.Thanks!
So way back when I first signed up for this $15 a month plan, I was aware of the fact that I would only get a recurring 250mb of data per month, and my talk minutes don’t recur, meaning once I used up the booster add-on, I’m all out and have to pay to get more. But I’m not entirely sure if my plan changed or how this unlimited Canada-wide talk booster works. Do I get recurring minutes now, or do I still have to pay if I run out? I’ll post some pictures of my plan, addons and promotions My current plan: My booster add-ons: My promotions:
Prepaid log-in that’s been working for 5+ years now not recognized in FIrefox. Claims email address is invalid.Seems to be a cookie problem since they “upgraded” prepaid self serve.Use a different browser till there’s a fix, or else you’ll be condemned to re-setting your password each time you log in. The “new” password works only once, then it’s back to “invalid email address”.
Just last month when I was out wandering around I looked up on my mobile phone the location of stores selling Koodo top up vouchers. Because the one place I went to didn’t know what I was talking about. Which was odd since they're on the “list” of places selling them.Anyway I found a map showing the nearest locations. So it directed me to this little mobile phone repair shop that sold top-up vouchers. It was convenient because it saved me a lot of time and trouble as I wouldn’t have known they sold them and I would have had to take a bus instead of walk a short distance.Now I thought I would try again- see what is closest since I am out. Nothing. No map. Nowhere on the site and nowhere on the internet. It suddenly doesn’t exist.Then how was I directed to that repair shop? It certainly isn’t in the “list” of store chains that from my experience often do not sell Koodo Prepaid vouchers despite them being on Koodo’s “list.” (Some Pharmaprix and Brunet locations don’t sell them.)That repai
Has anyone noticed the charge on your credit card is higher than your top up purchase.?I just topped up $70 plus the GST for total of $79.10. The online transaction shows charge of $79.10. Checking my credit card, the transaction is $80.48. I looked back at other previous transactions and found the same thing. I believe the Quebec tax would works out to $80.48, but I live in Ontario.
Trying to help my grandmother who has a Koodo pre-paid account. She is using the correct email (the one she signed up with) and the same password that has always worked before, and is unable to log-in. The error message says, “Email or password is incorrect. Please try again, or reset password.” We have tried to reset the password multiple times, selecting both the email or phone number option with no success. No code that allows the password to be reset is ever sent. She has never has a different email address or a different cell phone number. Any assistance would be appreciated. Tried everything I can think of so far.
Hello,In June I signed up for a prepaid account at a Koodo store in St Catharines ON The worker forgot to charge me the 20$ fee for the sim and texted my number, I didn’t respond as I had already left the province, and went from Alberta to Europe. I noticed today on my credit card that I have been getting charged 50$ every month since thenI did not sign up for anything longterm because I knew I was leaving the country in 2 weeks and haven’t been back since then. I tried to sign in with my email but it said it wasn't recognized but this isn't possible because it is the only email I have ever had. I think he was mad and changed my email in my account as well as my type of pre paid plan. I am struggling now to locate my number, and I have tried to find answers on Koodo but couldn't I have cancelled my credit card to avoid further charges. Now will I have to wait for my parents to send me my card and go a month without it. Is there anyway to find my account if my email isn't there, and I c
Attempting to activate a new prepaid account for a 360 day plan and transferring a number from an existing Rogers Prepaid / PayAsYouGo account, but I get this error and can’t proceedIs there anything I’m doing wrong? I’m using IMEI number on the transfer screen as opposed to the account number, is that the problem?
can anyone give us an update as to when we might see volte for koodo prepaid connections? There is another thread on this topic dating back 6 months that is now locked for comments whereby a Koodoo rep estimated by the end of 2022. The end of 2022 has come and gone, time for a progress report.VOLTE might resolve some of the issues prepaid customers are experiencing in the U.S. (but necessarily all)
Hi there, I am a Koodo Pre-Paid customer and have been for years - I am trying to switch my plan to one on the 360 Day plans on my self serve account - however, whenever I click submit payment I get an error message stating something has gone wrong. I tried multiple credit cards all with the same error.I scheduled a call back from support and we got disconnected and no one has called me back. Can someone please help me with this.Thanks
US Roaming boosters: what does "will be impiacted by differences in coverage or service quality" mean
Koodo has this notice above their boosters:Important: As of February 22nd, 2022, United States (U.S.) carriers have started turning down certain 3G/HSPA networks. As a result, customers using U.S. roaming add-ons will be impacted by differences in coverage or service quality (including 9-1-1 calls) when roaming in the U.S. Customers may also experience changes to services such as welcome messages, voicemail notifications, usage notifications for voice, notifications when trying to make an international call as well as the ability to set up voicemail while in the U.S. This shutdown will not impact your service in Canada.What the heck does this mean? It is not like Zoomer where there is now no service, but what should i expect?
Hello there, I am currently on prepaid plan and wanted to switch to a higher prepaid plan and saw that there is a promotional code currently available , I am able to select change plan successfully via self-serve but when I try to add the promotional code it says its not valid. BONUS10GB12Is the promo code only valid for new customers?
So I broke my phone had to wait a month to afford another one then dropped it a broke the screen. I couldn’t log into Amazon to order another screen so ordering from Ali express took a month I get phone fixed they canceled my account an I had 35 bucks in my account as well. I got a new number but everything is connected to my other number a want it back they haven’t given it out yet a what they just get to keep the cash. Can they give you your old number back?
Somewhere along the line when signing into Pre-Paid, I started getting a notification saying “We’re just making sure it is you” and I have to enter a 6 digit code which is sent to me. This is fine and has been working until today.Today it is not accepting the codes Koodo is sending (says Invalid Security code). I tried the 1st code 2 times, then I had Koodo send another code and tried that one - no luck. It is possible with the first code I entered I could have made an error (don't think I did), but the next 2 times I triple checked to make sure they were correct.I have one try left - even though I have tried 3 times and it said I only have 3 attempts.Is anyone experiencing this?
Urgently need to get into my account but I keep getting a page that says - “Oops!This page is down or unavailable for maintenance. Click below to return to My Account page”is this something that happens same time each time? If so when should I expect it to go back online?I have tried a few different browsers and got the same result…. Thanks in advance !!!
Reset my password, verified, but after I was unable to log in. Saying my email address or password invalid. It was all good last week at the old prepaid self serve site. Since its "improvement", that Koodo messaged me via email, I have not been able to log in the new prepaid self serve site. Super frustrated. Help please.
At the prepaid self serve log in page, I was able to change my password, but when after I typed in my email address and the new password, and click "log in", the page loaded and stayed the same with blank "email" and "password". I was able to changed my password, it sent me verification code and the process was successful. So it recognized my email address and password, but for whatever reason I can't log in. Need help.
Hello,Is it possible that my device got locked out by Koodo?I had an issue with a first prepaid SIM card with my phone. I bought a second prepaid SIM and it wont register to the network. I tried inserting that new SIM on a different phone and it worked. I’m sure they can block a SIM, but can they also block an IMEI?Does any one have an idea?Thanks!
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