Answer

Prepaid Refer-a-Friend status check

Forum|Forum|14 days ago
November 20, 2025
6 replies
70 views

HWYC2007
Rockstar

There is no “Contact Us” link on the *Prepaid* Refer-A-Friend web page.

However, I found a “Contact Us” link on the *Monthly Paid* Refer-A-Friend web page. When I make an inquiry, I got a respond email (with a case #) asking for details in 2 work days. However, after I replied with my prepaid referrer and referee details, I have not hear back ever since. It’s been 4 work days.

Would I be better to ask for a callback to discuss the matter?

Best answer by Darius Koodo

Hi there @HWYC2007 Unfortunately we do not have access to prepaid accounts here. We would recommend scheduling a callback with our dedicated Prepaid team through our Koodo Assist to look over the situation.

This topic has been closed for replies.

D

+4

Dennis
Mobile Master
Forum|Forum|14 days ago
November 20, 2025

What is your case number?

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949

Like

H

HWYC2007
Author
Rockstar
Forum|Forum|14 days ago
November 20, 2025

Hello Dennis, I sent to you in private.

Like

D

+4

Dennis
Mobile Master
Forum|Forum|14 days ago
November 20, 2025

I see your message. Let me flag a rep for you

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949

H

Like

+4

Darius Koodo
Official Rep
Answer
Forum|Forum|14 days ago
November 20, 2025

Hi there @HWYC2007 Unfortunately we do not have access to prepaid accounts here. We would recommend scheduling a callback with our dedicated Prepaid team through our Koodo Assist to look over the situation.

H