Terms & Conditions

User terms

By accessing this KOODO MOBILE web site ("Site") you agree to be bound by the following terms (“User Terms”). This Site is operated by KOODO MOBILE (“KOODO”). “You” and “your” refer to users of the Site. The Site is the property of KOODO MOBILE and it’s licensors. IF YOU DO NOT AGREE TO THESE USER TERMS, YOU MAY NOT USE THE SITE. KOODO MOBILE reserves the right, at its sole discretion to change, add or remove portions of these User Terms, at any time. It is your responsibility to check these User Terms for changes. Your continued use of the Site following the posting of changes will mean that you accept and agree to the changes. Providing that you comply with these User Terms, KOODO MOBILE grants you a personal, non-exclusive, non-transferable, limited permission to enter and use this Site.

1. No warranty or representation

While KOODO MOBILE uses reasonable efforts to include accurate and up-to-date information on the Site, your use and browsing of the Site is at your risk. Nothing in the Site, including product or service information, shall add to or change any contract for products or services you may have with KOODO MOBILE, its suppliers or affiliates. Neither KOODO MOBILE, its alliance partners, suppliers, affiliates nor any other party involved in creating, producing or delivering the Site is liable for any direct, indirect, incidental, special, consequential, punitive or other damages whatsoever including business interruption, loss of use, data, information, profits (regardless of the form of action, including but not limited to contract, negligence or other tortious act) arising out of or in connection with your access or use of the Site even if KOODO MOBILE has been advised of or foresees the possibility of any damages occurring.

Without limiting the foregoing, everything on the Site is provided to you "AS IS" WITHOUT REPRESENTATION, WARRANTY OR CONDITION OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY INCLUDING, BUT NOT LIMITED TO, IMPLIED REPRESENTATIONS, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS OR SUITABILITY FOR A PARTICULAR PURPOSE, ACCURACY, TIMLINESS, RELIABILITY, TRUTHFULNESS OR COMPLETENESS OF INFORMATION, DURABILITY, TITLE, NON-INFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS OR INTER-OPERABILITY OF PRODUCTS OR SERVICES. Changes or updates to the content of this Site may occur without notice.

2. Use of information

The information on this Site is for informational purposes only. You agree that you will use the Site and any Content found on the Site solely for your personal, lawful purposes and that you shall not use any information contained in this Site or the links to this Site in any claims, proceedings, suits or actions against KOODO MOBILE, its suppliers or affiliates.

You may not:

(a) post, upload, publish, display, encode, reproduce, transmit or otherwise distribute and/or disseminate information or material on the Site: constituting or encouraging conduct that would constitute a criminal offence or give rise to civil liability; (ii) which is protected by copyright, or other intellectual property right or derivative works thereof, without obtaining permission of the rights holder; (iii) promoting racism, bigotry, hatred or physical harm of any kind against any group or individual, could be harmful to minors, or harasses or advocates harassment of another person; (iv) which solicits passwords, personal information, funds, goods and/or services or otherwise solicits information for commercial or unlawful purposes (v) that contains advertising;


b) engage in any conduct that impersonates any person, licensed professional, business or entity, including KOODO MOBILE and our employees and agents;


(c) otherwise use this Site in a way that is contrary to law or which could adversely impact use of the Site or the Internet by other users including the posting or transmitting of other information or software containing viruses or other disruptive components. KOODO MOBILE reserves the right (but not the obligation) at our sole discretion to refuse or delete any User Content and/or to suspend or terminate your access to the Site without notice upon a violation of attempted violation of these User Terms or for any other reason.

3. Links

This Site may contain links to other web sites that are not under the control of KOODO MOBILE. KOODO MOBILE is not responsible for and makes no representations or warranties concerning the contents of any linked site, any information collection, use or disclosure practices through a linked site or any link contained in a linked site (collectively the “Linked Sites”). It is your responsibility to verify any information contained within the Linked Sites before relying on it. Also, the information contained in the Linked Sites may be changed or updated at any time without notice. KOODO MOBILE provides links to you only as a convenience and the inclusion of any link does not imply endorsement, investigation or verification by KOODO MOBILE of the Linked Site. Your use of Linked Sites is at your own risk and may be subject to terms and conditions contained in the Linked Sites , which you should locate and review.

4. Content

All text, comments, messages information, data, graphics, interfaces, articles, photographs, images, illustrations, artwork, software, trademarks, logos, sounds, music, video and code, including but not limited to the design, structure, selection, co-ordination, expression, “look and feel” and arrangement of the foregoing, (together “Content”) on the Site is proprietary and is owned, controlled or licensed by or to KOODO MOBILE, and is protected by all applicable laws and rights (including but not limited to) trade mark and copyright laws, various other intellectual property rights and laws and unfair competition laws.

Except as permitted by these User Terms or otherwise by Canadian laws, no part of the Site and no Content may be reproduced, transmitted, copied, published, republished, mirrored, uploaded, posted, displayed, encoded, translated, transmitted or distributed in any form or by any means or stored in any retrieval system of any nature in any way without KOODO MOBILE’ consent.

You may use information on KOODO MOBILE products and services from the Site provided that:


you do not remove any proprietary notices, (ii) such is use is for personal, non-commercial purposes, (iii) you do not share or make accessible such information on any networked computer or broadcast of any sort, (iv) you make no modification to such information and (v) you do not make any claims, representations or warranties with respect to such information.

5. User content

By posting or uploading to the Site any text, comments, messages, information, data, graphics, articles, photographs, images, illustrations, artwork, software, trademarks, logos, sounds, music, video, code or any other form of content or information (collectively "User Content"), you warrant that you own all rights and/or have obtained all third party consents and/or waivers and/or permissions and/or licenses (hereafter “clearances”) with respect to your User Content and that neither you nor any third party will object to the use of your User Content by KOODO MOBILE in any manner; (ii) consent to your name, address and/or e-mail address appearing as the contributor of any User Content that you may post, share or otherwise associate with the Site as applicable, and to the disclosure and/or display of such information and any other information which appears in or is associated with your User Content; (iii) acknowledge and agree that KOODO MOBILE is not responsible for any loss, damage, or corruption that may occur to your User Content or any content that you may claim to be yours; and (iv) acknowledge and agree that any User Content that you provide for display on the Site will be considered non-confidential.

KOODO MOBILE may edit or remove any or all User Content whether or not it is in violation of the provisions of these User Terms. KOODO MOBILE is not responsible for User Content in any way. You hereby grant to KOODO MOBILE a worldwide, royalty-free, perpetual, irrevocable, non-exclusive right and licence to use, reproduce, modify, adapt, publish, translate, distribute and sublicence any and all material or information submitted by you to KOODO MOBILE and/or to incorporate it in other works regardless of form, medium or technology and you waive any and all moral rights in the foregoing in favor of KOODO MOBILE.

If you post User Content to any part of the Site, you understand and agree that anyone with access to the Site will be able to access, use and/or disclose any information that you include in any such content (including, without limitation, any personal information such as your name, e-mail address, etc.). If you do not want the public to be able to access your User Content, you should choose not to leave User Content on the Site. You understand and agree that KOODO MOBILE shall not be liable for any access to, use of or disclosure of any information you include in any such User Content.

6. Monitoring

KOODO MOBILE is under no obligation to monitor the Site and assumes no responsibility or liability should any content on the Site be modified or altered in any way without KOODO MOBILE's consent. However, you agree that KOODO MOBILE has the right to, without notice or liability, monitor use of the Site and monitor, review and retain such content, material or information; and/or (ii) disclose to third parties any information or any content, material or information associated with the Site by or about you or your use of the Site if KOODO MOBILE believes that such activity is necessary to provide access to the Site, ensure adherence to or enforce these User Terms or other KOODO MOBILE user terms, policies or guidelines, comply with any laws or regulations, respond to any allegation of illegal or unlawful conduct or omission or claimed violation of third party rights, or protect itself or others. KOODO MOBILE reserves the right in its sole discretion to issue any response it considers appropriate if KOODO MOBILE becomes aware of any inappropriate use of the Site, including without limitation uses that may constitute infringement of intellectual property rights.

7. Product descriptions

KOODO MOBILE attempts to be as accurate as possible. However, KOODO MOBILE does not warrant that product descriptions or other content on this Site is accurate, complete, reliable, current or error-free. If a product offered by KOODO MOBILE is not as described, your sole remedy is to return it in accordance with the Return Policy posted on this Site or any other applicable return policy. Price and availability information is subject to change without notice.

8. Site policies

You are responsible for maintaining the confidentiality of any KOODO MOBILE account that you may hold, including all login usernames and passwords that you may use to access any part of the Site. You are similarly responsible for all uses of your KOODO MOBILE account through the Site whether or not such uses are actually authorized by you. Please also review our other Privacy and Legal posted here. These policies also govern your visit to this Site and are incorporated into and considered part of these User Terms.

9. Consent

You acknowledge that you have read the KOODO MOBILE Privacy Commitment (as it may be updated from time to time) (the "KOODO MOBILE Privacy Commitment") and hereby consent to the collection, use and disclosure by KOODO MOBILE and its agents of your personal information (whether previously collected or to be collected) for the purposes identified in the KOODO MOBILE Privacy Commitment. KOODO MOBILE’ use of customer information is also subject to applicable terms and conditions including those contained in KOODO MOBILE’ General Terms of Service (as amended from time to time), copies of which are available at www.koodomobile.com.

10. Virus

KOODO MOBILE can not be held responsible for the damage caused by malicious programs (viruses, worms or other contaminating vectors, etc.) that could infect your computer hardware or your equipment or other damage suffered by them related to your access to the Site, your use of it, your navigation on it or the downloading by you of data, text, images or other elements from the Site.

11. Right of indemnification

You agree to defend, indemnify and hold KOODO MOBILE, its suppliers, alliance partners, affiliates and related companies harmless from and against any and all claims, liabilities, costs and expenses, including reasonable legal fees related to any violation of these User Terms by you, or in connection with your use of the Site or with the placement or transmission of any message or information on the Site by you.

12. Limitation of liability

Under no circumstances, including but not limited to one or more of the following: negligence, gross negligence, negligent misrepresentation or fundamental breach; shall KOODO MOBILE, its alliance partners, suppliers, affiliates and each of their respective directors, officers, employees, consultants and agents be liable for any direct, indirect, incidental, special or consequential damages or any loss that results directly or indirectly from the use or the inability to use any content or information on the Site or the transmission of confidential or sensitive information over the internet.

These limitations apply regardless of whether the party liable or allegedly liable was advised, had reason to know or knew of the possibility of such damages. You acknowledge and agree that neither KOODO MOBILE nor its alliance partners, suppliers, affiliates, nor each of their respective directors, officers, employees, consultants and agents shall be liable for any defamatory, offensive, unlawful or illegal conduct of any user including you.

13. Non-waiver

KOODO MOBILE's failure or delay in insisting upon or enforce strict performance of any provision of these User Terms shall not be construed as a waiver of any provision or rights.

14. Governing laws

By visiting the Site, you agree that these User Terms shall be governed by and construed in accordance with the laws of the province of British Columbia and the federal laws of Canada applicable therein and you agree to be bound by the laws of these jurisdictions.

15. No solicitation

The Site and the information contained herein does not constitute an offer or a solicitation of an offer for the purchase or sale of any securities.

16. Territory

The Site originates in Canada. KOODO MOBILE' products and services are offered in KOODO MOBILE' operating territory. Some products and services referred to on the Site may not be available in parts of KOODO MOBILE' operating territory or may not be compatible with party line services.

17. CRTC compliance

KOODO MOBILE and you acknowledge and agree that: (a) the charges for, and availability of, any content supplied by KOODO MOBILE through this Site are in no way contingent or conditional on your subscription for the provision of any tariffed or tariffable service from a KOODO MOBILE affiliate; and (b) non-forborne telecommunications services, and bundled services that include non-forborne telecommunications services, are required to be provided, and shall only be provided, in accordance with tariffs approved by the Canadian Radio-television and Telecommunications Commission.

18. Miscellaneous

These User Terms, including all other documents incorporated by reference herein, are binding and constitute an agreement between KOODO MOBILE and you with respect to your use of this Site. If any part of the User Terms is determined to be void, invalid or otherwise unenforceable by a court of competent jurisdiction, such determination shall not affect the remaining provisions hereof. The parties have required that these User Terms and all related documents be drawn up in English.