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I have just changed my SIM card with koodo, although it’s showing me no service (SOS) at the right corner of my iPhone. At first, physical SIM card was going to come at my place, although it took more than 10 days, so after this much delay I have changed my mind and go with eSIM card. The service of koodo is very bad, they think their customers are very unoccupied & only have time for this freaking thing on an entire day. The koodo assist don’t let me connect with rep because it’s showing that the contact number is wrong. Now, how am I supposed to contact if I need any help? The contact number that is supposed to be used with koodo is yet to activate although I have not any QR code or activation code received from koodo. I can’t call to someone, also no one can make a regular call to me. The only thing I can do is go to a store in freaking -40 degree C using public transportation. Also, on a very last call, koodo agent told me nothing about the steps, he just mentioned that turn on

promotion bill with no $10 discount Account#**09 I received my first and second bill. but I don’t  see the pre-authorized payment discount. I do not see the $10 promotional discount anywhere on the bill. Please help me out.Thank you.

Hi. I’m a new Koodo customer. Trying to set up my plan, i’m supposed to get a free perk but whenever i try to add premium voicemail, i get an error message telling me to try again in an hour.Can anyone tell me how to contact customer support or maybe flag a rep for me?

Hi. I’m a new Koodo customer trying to set up my plan. I’m supposed to get a free perk but whenever i try to add data rollover, i get an error message telling me to try again in an hour which I have done multiple times with different browsers and cookies cleared. Still getting the dreaded ice cream cone of shame.Can anyone tell me how to contact customer support or maybe flag a rep for me?Koodos! 

I contacted Koodo last week because I couldn't log into Self Serve to activate/link Disney+ to my existing Stream+ subscription. There was an issue with the email linked to my Koodo account as I wasn't receiving the reset password email. So we changed the email on my account. My Stream+ subscription didn't move over and the Koodo rep couldn't find it so she added the new subscription to my account. When I go to link my Amazon account it says the my Amazon account is linked through Koodo and I will need to cancel that to link it. A chat was started with Koodo to either cancel the old one or reinstate the only one and cancel the new one. The chat closed before I got an update.

I need to cancel my koodo subscriptions as i found better deal with other telus subsidiary. What is the best way? Through assist chat i have request to callback. But they direct me to koodo community imstead.Thank.you

I switched to Koodo because of problems with my previous mobile provider, but I am seriously regretting my decision.I am overseas and for over two weeks I have been trying to get an eSIM installed in my phone. I keep going around in a never ending support loop.Can anyone suggest an actual email address that I can use to contact Support?

Do you provide a detailed receipt when I pay my monthly phone bill online? Something that shows the MERCHANT receipt number/transaction number (in addition to my account number), amount, paid, date, method of payment. Similar to when you make a purchase in a store an you receive an itemized receipt from the merchant.The emailed receipts that show no information other than the amount paid, are insufficient for our needs, and we will potentially need to switch providers. The account history section doesn’t offer a merchant transaction number, is there anywhere else we should be looking? 

I would  like to cancel Koodo Internet asap. Please send me details for cancelation. I have been keep waiting for long time at call in vail.

I do not live in Canada anymore and no longer physically posses the phone or sim I was using with koodo. Despite my best efforts to contact koodo to cancel my unused service they made it impossible with no support email and requiring that I call _from_ the sim that I wanted to cancel not my new foreign number.Now that my old credit card is expired they sent me an email letting me know my bill will be sent to collections. The two options are pay immediately or contact support. If I pay they will unfortunately reinstate my number and start charging me again. I have already payed half as much as the bill in international calling fees waiting on hold with koodo just to be hung up on. I would pay it out of principle if they left my account closed. the contact support link links to an error page which redirects me to the home page because of course it does, I’m convinced no humans work at koodo. Can someone who works at koodo please contact me so I can pay my outstanding fee while leaving th

Please cancel my internet plan by tomorrow 01/23/26. I have been trying non stop to reach you by phone and no one answers on your line even hours of waiting. Your customer service is by far the worst I have dealt with. PLEASE CANCEL MY PLAN EVEN IF YOU DONT TALK TO ME ON THE PHONE. I AM DONE WITH YOUR SERVICE!

My cell phone is damaged and cannot work so I cannot receive texts.  So please disable my Port Protection feature so that I can port/transfer my number to another carrier.  

Dear Koodo Customer Relations Team, I am writing to formally appeal the outcome of my recent fraud report regarding a SIM swap scam on my Koodo account.On Jan 07, 2026, my mobile service was unexpectedly disconnected. I later discovered that my SIM card had been swapped without my knowledge or authorization, allowing an unknown third party to gain control of my phone number. As a result, the fraudster was able to access sensitive accounts linked to my number and caused unauthorized activity and financial loss.I want to be very clear: I did not request or consent to any SIM swap or account changes. This activity was fraudulent.I expected clear communication, timely support, and appropriate handling of my concerns. Unfortunately, my recent experience has fallen well below those expectations. The issue I raised was not handled effectively, and I was left feeling unheard and unsupported.What has been most frustrating is the lack of accountability and resolution. I have spent considerable t

Hi Could you please take the $18 roaming charge off of our phones. We went to Mexico for 12 days and we all turned airplane mode on. It says my son made a 1 min phone call that was charged $18. He said he didnt call anyone, so maybe it was a pocket dial, but he said airplane mode was never turned off. Thank you for your time I appreciate it. Here is a picture 

I NEED A CALL BACK (***-***-**41) TO DISCUSS TRANFER PROBLEMS WITH MY KOODO PHONE USING LINK PHONE SOONEST!!!!!! 

Hello, on Dec 24,2025 I was charged a Easy Roam fee and I was not in the USA. On Dec 24,2025 I was skiing at Mount Baldy outside of Oliver BC Canada. This location is well within the boarders of Canada and within BC. please check your records and remove the charge.thanks

Hi,  Could someone please help remove the International Data Roaming add-on from my account? I have been abroad for the past two months and do not wish to use data on this number.I only need to receive important text messages and make or receive calls when required. I would appreciate your help in removing this add-on.Thank you.

A few months ago I was offered a subscription to Smart Plug ins and bulbs which I did not want but was told I could cancel at anytime.  I reluctantly accepted but haven’t even opened the boxes as I don’t want it.  It’s $10/month.  I don’t know how to return it and most of all how to stop the billings. Yesterday I received a call from “Telus” and they said do you need help setting it up? I said “No, I want to return it.” He said “Ok. I will transfer you to the Loyalty Department. I will text you a number in case you get disconnected.” Well I was disconnected and received no text.   I don’t know if it was a scam call but how did he know I had it if it was? Unless they scan these questions ?

My 18 year old daughter’s currently in Thailand. We were hoping this would be a great trip for, and she needs something great because she’s only now coming out from intense grief for her dad, my husband, who died about a year ago. She dropped her phone in the ocean and it’s lost. She’d kept a voicemail message on her phone from her dad and loved listening to his voice over and over again. Is there any way this message will have been stored with Koodo? I know this is a long shot, but I’m grasping at straws here..

I subscribed to Stream+ Premium and was able to set up Netflix and Prime but the activation link for Disney+ seems to be broken I just keep getting an error that says the activation page is unavilable and it redirects me to sign up and pay for Disney+ Anyone else have this issue and how do I fix it?

Koodo i can understand you don't sell car but why we can't reach you with your service. I want to talk to someone to fix the problem.

I have Koodo number but currently I’m abroad, is there any way I can call back to my Canadian fellows from Kazakhstan?

Hi. I work at night. My Internet just cut off Your helpful AI told me to schedule a callback. And then didn't schedule one because you're closed. I need help NOW. Business hours are my sleep hours. WTF.Amazing, 30 seconds after writing this my half hour outage suddenly was fixed

Hello, I activated a new plan with Koodo on January 1st, and the representative I spoke with told me it would be $40/month. I just received my SIM card today (Jan 7), inserted it, and logged into my account — it’s showing $50/month.I’ve tried reaching out to support via phone and chat, but I haven’t been given an option to speak to a representative or schedule a callback.Can a billing specialist please review my account and adjust it, or does anyone know how I can resolve this? 

Why am I being billed out of Edmonton, AB, when I have always been in ON and have a Toronto area code?  The taxes I’m paying would be higher in ON, as it’s HST @ 13%.  Are my taxes going in to ON or back to AB? Just hoping there can be some clarity.  I’ve never been to Edmonton and I was visiting cousins in Calgary before cell phones existed.Any help to understand, is appreciated.