Recently active topics

I don't know how long I have been trying to get the chat or now expert messaging to let me speak to a live agent .. we used to be able to click a time in the chat to speak to a human !

My credit card has been compromised and I’m waiting for another one to come in the mail. So my Stream+ has not been updated since my current card is locked. How can I ensure my service continues until I get my new card to update payment details?

I have recently learned that people who receive the Disability Tax Credit can apply and receive a discount on your bill.Where would I find this information? Thanks for your help with this.  

Why did my bill go from my historic amount of 119.78 per month to 427.14 this month?

Hi I’m new customer and trying to change my perk but keep giving me an error to connect with a rep.I need to change my perk

Over two weeks ago, I split off from a joint account with my now ex and an agent called to talk me through the process. She took all the relevant info, we discussed pricing, she sent me the account set up email, etc.I did all the things but when I log in it just stays on the Overview page. I can see the menu options for Shop, Self Serve and Help but when I click on Self Serve it just reloads the Overview again but never goes to billing, etc.I tried everything, and then I tried the chat feature but it was useless...no matter how I answered it didn’t fit into any of its limited questions and answers. What a waste. Finally, I set up a return call from Koodo. During that call they were verifying who I was and when I gave them my birthday they said whichever one of their agents who set up my account put down the wrong birthday! They said there was nothing they could do and told me to visit a Koodo store in person.Today I drove to 30 minutes to the nearest store. Told them my issue. The agen

My upcoming bill appears to overcharge by $18 for Koodo Roaming when I actually was using a Koodo Travel Pass while recently (April/May) in Europe. How do I get this charge clarified and corrected? (Chatbot was not able to help). I see this does appear to be an issue for some other customers too.

The payment went through I can see the transaction on my bank but on the website it won’t activate

A mystery $6.22 recurring on my statement 

Hello Community I am having one heck of a time as a new Koodo prepaid customer.  Firstly, I could not  even login to this community to post with my account.  It just kept sending me in circles and asking me to login over and over and over so I had to use my Facebook login. My main beef, though, is with the supposed call forwarding.  Signed up for 365 prepaid  plan.  Said it included call forwarding.  As soon as I switched from Public Mobile, my number starts getting spammed with junk calls.  I immediately go into the phone and try to send them to a fax number like I had previous only to find out that I can’t do conditional call forward on prepaid!  Talk about false advertising!   So I’ve basically been duped, I’m locked in for a year, and here I am with a business phone getting spam calls constantly cluttering up my voicemail.  To say I am not impressed is the understatement of the year. Any solutions for this??  Surely, I cannot be the only one with these issues.

Ive been getting calls from one particular phone number 2 or 3 times a day. Reversed looked up the number and it's from a company called irestel inc. I googled that name calling me, it comes up as possible scam. I've blocked the number, but they still make it to voicemail.  They say nothing,  and sometimes i can hear a keyboard in the background.  I added call control,  but there only appears to be adding authorized callers. I took ot off for that reason.  I only want this ONE  phone number to not get through.  I don't want to go through the hassle of adding ALL of my contacts,  or the names in my WhatsApp work group chat...as my co workers can call me through WhatsApp. It's just the ONE phone number that I need stopped how do i stop that ONE phone number? 

Hi Folks,I have Koodo Home Internet and am looking access a home server from outside my network. I have not been able to find a specific answer to whether Koodo has my IP behind CGNAT, if they offer a public IP address for those who need it, or if they offer IPv6 addresses for those who want it.Does anyone know anything on these topics? I am thinking of getting a support callback but honestly am worried they won't be helpful or know what I'm talking about.Any and all help would be greatly appreciated!

Worst decision ever transferring my number to this carrier first became a client of theirs when I purchased my daughter‘s first cell phone when she was just 12 years old an iPhone of her choosing then the following year when she was just 13 I transferred my carrier my number to them that is 16 years with this carrier every two years I upgrade my iPhone never ever ever had an android if somebody offers me their android I do need to know how to answer it. Do not know how to turn on. Do not know how to adjust the volume. Do not know how to text. Do nothing about an android. Do not even know how to use the full capability of an Apple product but I love iPhones always have an iPhone after my place by flip phone and my daughter‘s hands and then went to this company and got her first iPhone what a big mistake nothing but trouble for 16 years. How stupid have I been to stay with this carrier for 16 years? What have I done? I feel like a shameful of myself to waste my money on this carrier for

Is anyone else having a hard time reaching a rep? For a week now I’ve been directed to the chat, but keep getting the message “Let's get you back to the conversationJust need a quick refresh to get your conversation back. Please check your internet connection, or try again in a few minutes.” I’m not sure what to do now. I can’t reach Koodo by phone either. 

still charged for my mobile lines and I canceled within 15 days of setting up the service  

I have a couple questions and I'm having a hard time finding the answers.  Also if anyone has the best way to contact customer service, please let me know!  1. A few months ago a Telus rep came to my door offering me internet which I accepted.  Once he was long gone and I got my first bill it came through Koodo.  I am curious as to why/how this happened as I was under the impression it was directly through Telus.  It's not that big of a deal but I did not enjoy making a seperate Koodo account and find it even more frustrating trying to contact koodo. (I have yet to find a direct chat or phone number to speak with an agent or customer service) 2.  My second question is can I pay my internet bill through my bank and not a credit card.  Anytime k try to search an answer it only gives me options for Mobility and asks for a koodo phone number, which I don't have.  I need internet troubleshooting not mobility.  If so how do I remove my credit card from my account.  Again, having a hard time

Hello,I have  applied back to normal plan after seasonal holding still my phone is on “SOS” which means no messages or phone calls. Even I got a email that I got new plan though.please address this issue, thank you

Almost a month ago after switching back from vacation mode, I found my number cannot be used to call or receive calls or texts anymore.  I arranged a call back from self-service, but never received a call. I assume it is because my number cannot be used. Is there anyway to reach Koodo other than your own number? Has anybody else experienced something like this after switching back from vacation mode?

Hey, I just switched from Public Mobile to Koodo and that’s all done and setup but my Public Mobile payment was due soon like the next couple days but now that I’m a Koodo customer, I no longer have access to Public Mobile to make any payments to them and my billing on Koodo says I owe nothing atm, do I still owe Public Mobile anything or was that also transferred to Koodo with my new plan? Is there an option to add funds? I prefer to pay manually as my paydays are not consistent they differ each month so auto payments don’t work well. Thanks!

Serving on a Canadian Navy ship, can I use this plan on deployment to Hawaii?

Hello, I have moved addresses and I am trying to move my Koodo Internet.  The system says to use Koodo Assist to schedule a callback, but when I use Koodo Assist to schedule a callback, it just repeats the message to use Koodo Assist to schedule a callback. There doesn’t seem to be another way to change my Home Internet address for my modem.  Does anyone have any other solutions on how to change your Home Internet address? 

my existing koodo plan supports calls to and fro US and Mexico. This means it allows me to use all the minutes, text and date included in my current plan from Canada. However, here in US, its showing connected to AT&T but still not really connected. My calls or my data are just not working. Not sure what settings should change that on my iPhone. Please help.