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I have tried multiple times to switch my number from Koodo to Public mobile. I receive the message from Koodo saying that a request has been made to transfer my number, to which I reply ‘YES’ within the allocated 90 minute timeframe. After that nothing happens.

On July 3rd, I took advantage of an offer I received via email and in my Koodo online account for streaming services (Netflix, Disney+, Amazon Prime, CBC Gem) which was advertised as $23+tax/mo. I completed my subscription on the website and paid $25.76 by Visa Debit, then activated my subscriptions. The following day, I noticed a second debit from my bank account of $38.08 labelled as KOODO STREAM PL. Now when I log into my account, I see that my monthly Stream+ subscription fee is $34, not the $23 that was advertised.I submitted a request for a callback yesterday to discuss this. I removed the call screening function and made sure the number wasn’t blocked but did not receive a call. I went back to the app to say this, and the chatbot told me that two more attempts would be made. This morning I realized I had never received a call at all.This afternoon, I submitted another request. I received a call back immediately from a lovely woman who informed me that I had the wrong department

Needing help, I haven’t logged into my Koodo account for just about a year and want to change my plan but every time I try to log into my prepaid self serve account it says “user locked” I’ve waited hours like others say tried again said the same thing, changed the password still says user locked. Has anyone else had this issue and how did you resolve it? 

Live on lake, didnt leave country 

I have been trying to cancel my Stream Plus since at least may 21st. Koodo was unable to assist me then. I am still unable to cancel now. Koodo was unable to cancel either. After several phone calls and literally 2 hours of my time talking to them explaining that I want to cancel because they could not put me down to the $10 per month promo on stream plus that I thought I signed up for.  Calling CCTS Today to report it as even today I cannot “Manage” my stream plus services ! I have to fight an AI boss everytime I try to contact koodo regarding this.Been with koodo 16 years! I just was told I had to cancel stream plus in order to sign back up to get the correct $10 a month promo. Now I am sick of being STUCK with koodo for stream plus and I am sick of having to have staff at Koodo tell me its my fault!Maybe having the whole company ran by robots was a bad idea?

someone stole my device.  I havent been able to afford a new one at this point so i dont have a callback number to be reached at in order toblacklisr it.what other options do i have to be able to get the phone locked out.  

When I am roaming in the US using a personal hotspot is not available. How can I change this? I have US calls and data roaming in my plan 

I just got a new account but never received a email about it 

While roaming in the US, the download speed is excellent but the upload speed is dismal. How can I improve the upload speed ?

I activated a BYOD new line postpaid. Recieved an order email but no follow up or activation since that email over 24 hours ago. “We've recieved your order. We're working on your order right now. After it's confirmed, we'll email you your Customer Service Agreement.”  

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The staff at the Kodoo booth in the mall said I need to request a rep call back through the online help feature, while the technician/rep on the phone says I need to go to a physical location. Can somebody please explain the process to get a new Wireless Home Phone Hub?

Why does Koodo always have so many issues I have 4 days left in the billing period yet my texting usage or data usage counter still nothing working man Koodo is more of disaster then rogers or fido 

I have a home phone plan and currently use the ZTE WF721. I have been told this box is going to be useless come march as the 3G network is going to be shut down and being charged an extra 3 dollars a month.  I have been trying to get an updated Nubia WF725 but am getting the run around.  The rep i talked to on chat told me to go to a Koodo store , I tried 3 different Koodo stores in 3 different cities and they have no stock and say they cant seem to get them for existing customers. What is going on?

I just switched back to Koodo and am staying in an area with bad cell coverage but good wifi. I've been trying to set up my wifi calling but keep getting the error "The number entered doesn't match our records. Please re-enter your number."  Please help! I need to be able to use my phone for work and can't figure out how to get it working. 

I signed up with kudo today online waiting for the confirmation email with my e sim n directions I tried logging into self help I can’t says wrong password or email tried registering n I’m not able to Cus I don’t recieved the text I put forgot password and don’t recieve the email help plz 

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

I have tried two times in the past two months to get a call-back from a live person. I am wits end with this nonsense. First opportunity I have I will be porting my four family numbers back to Bell, or, at least someplace where you can talk to a human. My son’s cellular data has been exhausted two months straight, less than half-way through each billing period. Something strange is going on. He doesn’t stream video, and he’s on a 20GB plan. I’m trying to get someone at Koodo to tell me how this happens? IOS is useless when attempting to find out which apps are using data during a time-period.

The phone number ***97 was charged roaming but did not leave country. Please reverse charge

Here is the issue. I am new to Koodo. I have a plan with 2 phones on it. One is mine and one is my wife’sThe issue is both phones are in good working order and were working fine on my last mobile provider’s system. For all of our contacts, our phones are working well, we can talk and text without a problem. Between just our 2 phones, we can call eac h other but the texting will not work. Isend a text to my wife and it doesn’t appear on her phone but shows on mine. Likewise, she can send me a text and it won’t show on my phone but it does on hers. To all our otside contacts the phones work fine. Customer service on Koodo appears to be a nightmare. After dealing with the mind-numbingly stupid Chat Bot, I was referred to a queue with a live agent who was supposed to get back to me after entering all my information (again). that was 2 ½ hrs ago and still no text. Any idea what causes texting not to work between our two phones?Thanks, Doug

I keep getting notifications I’m in the US and I am not in US I’m in Canada 

When i did my second line, there is a “add a line” credit on it. What happens to the credit if i  remove the first line?

Hello,I have been using an iPhone SE (2nd generation) and have recently purchased an iPhone 17. I am trying to transfer my current eSIM from my SE to my new iPhone, but I have not been able to complete the process.First, I tried using Apple’s eSIM Quick Transfer between the two iPhones, but it eventually prompted me to contact Koodo for assistance.Next, I tried using Self Serve. From there, I went to “Mobile Services” and clicked “Get help with SIM cards and eSIMs.” This led me to the “Manage your SIM card or eSIM” page, where I selected “Transfer my eSIM to a newer device.” I then chose “Transfer an eSIM from iOS to iOS or Android to Android,” but it only redirected me to a help page.Before purchasing the phone, I visited a Koodo store and was told that I could transfer my eSIM through Self Serve in just a couple of minutes.I have been trying to resolve this for a few hours now and would really appreciate your help!Thank you very much.

I’m trying to buy the Latin America Easy Roam 7-Day Pass (60$), and every time I click on confirm changes to finalise the purchase,  I get an error message saying that the page isn’t loading and to try again later. It’s been multiple hours and I’m still getting the same error message. How do I go about getting the package?

I have a technician coming tomorrow after 6 days of no internet and trying 2 new modems. What should my course of action be if they cannot set it up? It says my Internet was activated July 1st, I’ve tried every single method, I’ve waited hours for lights to stop blinking, I’ve reset, changed coax ports and power cycled at least 30 times this week. This feels absolutely terrible.

I am a customer with multiple lines. I switched from an old samsung to the to the top iphone available. Since them my internet sucks. Terrible experience. Spent a lot of money for a horrible service.