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I’m switching from a Galaxy Watch LTE to an Apple Watch Cellular and want to transfer my existing Koodo smartwatch line/eSIM.I do not want a new line or another activation fee, since I already paid the $70 fee when I first activated the service with my old galaxy watch lte.Can Koodo simply transfer/re-provision the existing smartwatch service to the Apple Watch? Or are they going to rip you off ?

I setup my wifes phone as a new line on my monthly account and brought her number from koodo prepaid. We didn’t receive a push notification or an email with a setup QR code for the esim. As we brought her existing number from the prepaid account she is nopw without an active phone.

If I buy a Google Pixel 10 from Koodo with a tab an a plan and all, can I unlock the bootloader and install GrapheneOS ? Thank you

I signed up for Koodo from Public mobile and ported my number with YES but i didn’t receive any E sim or QR code for Koodo. I tried to get a replacement e sim and it says my email was too new to get a verification code someone please help**post edited by moderator to hide personal information (Email address shown in the image)

I'm being charged $200 plus this month, can someone please go over my bill and send me the correct charge. I haven't missed a payment so why is my bill higher.

Hello, Hopefully I can find help here!  I transferred through the app from Public Mobile to Koodo.  My number says it's active when I login to self serve.  I didn't receive a welcome email or an eSIM.  My phone doesn't have any service so I cannot receive a call back from Koodo or any texts.   I'm stuck here.  Is there an email option to get help?  

Why was I able to talk to a live agent on Sunday, but today all I can do is Koodo Assist, which is not helpful in the least.

I am very new to Kudoos. About two hours ago I updated my plan. When I tries to make a phone call I get this message. "Not registered on nerwork,"Can someone please help me out.Thank you

I have the 100mb-down unlimited internet home plan.everything working fine.what wireless router models can I use to replace the dm1000 or b6l wifi boost? thx.

I have returned to Korea and no longer have a Canadian credit card or bank account.However, the payment for August can only be made using a Canadian credit card or bank account, so I have no way to pay it.What should I do?

So I went to go add the eu 14 day pass but I kept getting rejected since it was asking for a promo code I had never received or got a error page when trying to self serve. 1 hour plus phone call with an agent they finally added me manually - thought I was in the clear. But the next day I couldn’t load anything. I was connected to 5g & everything, thought maybe something was wrong with my phone. Restarted it, turned off/on airplane mode. Quick google search lead me to go check my add ons. Lo & behold I see this “TEST Data Block”. So I removed it & was finally able to access data. This whole ordeal was a little frustrating as I had no issues with getting this plan last year. It’s all resolved now but just making this post so that if anyone else encounters this issue - so they don’t have to struggle the same way I did. Also to the Koodo people - maybe if you’re testing on people’s actual numbers, maybe clear all the configurations before calling it a day?  

I just signed up for a roaming package for europe for $50.   It is added on to my plan.  I just received a text from Koodo saying “You have purchased more data to be used until the end of your bill cycle, which ends ……….   .      Your data is no longer paused!    what’s going on?? 

Can’t seem to request a call back from the chat or connect with agent via chat. Please help! 

I swapped from a physical, prepaid sim card to a post paid esim but I never received a QR code or email activation. My physical sim was suspended and I cannot access cellular networks. 

I have a Canada/US plan, but I am in the US but have zero service. Is there something I can do to get this working as I am in the US for work for the day. Thanks

Currently I have the ZTE WF721 hub and need to replace it with a unit that is 4G capable. I’ve been running in circles trying to get this sorted out. The AI assistant says to login to self serve and request and upgrade, which I cannot locate. The staff at the Kodoo booth in the mall said I need to request a rep call back through the online help feature, while the technician/rep on the phone says I need to go to a physical location. Can somebody please explain the process to get a new Wireless Home Phone Hub?

Existing customer. I completed an eSIM swap in Self Serve using the EID of my new phone. Self Serve says the eSIM is ready and that I should receive a notification, but no notification arrives. Your Android/Pixel eSIM help page says to use the generic QR code to manually pull the waiting eSIM, but the QR code is missing from the page. I have no way of using any other esim transfer tools/technology. The push DOES NOT arrive. My phone requires a QR.  This website and workflows wasted several hours of my life. First, the chatbot explicitly says ‘if self-serve activation push fails, use the QR’. There’s no QR at the end of the self-serve process, just ‘use the help menu’. Then, the help menu has a section on the QR code. There’s no QR. I submitted a request through the chatbot escalation ‘ask a rep’, absolutely no indication that a ticket is created, absolutely no way to know if my request has been created and is in a queue, and given the state of Koodo’s website I would not be surprised t

I recently (last Saturday) discovered that a Koodo Mobile account and associated phone number, which I never opened, applied for, or authorized, has been reported on my credit files with both TransUnion and Equifax. I have never held a Koodo account, never used the phone number in question, and never provided my personal information to Koodo for this purpose. I believe someone has used my personal identifying information without my knowledge or consent to open this account. How can i report this to the koodo fraud management team and ask for investigation? I already notified both credit bureaus (equifax and transition), reported to local police and have a file number ready, also reported to canadian anti-fraud. I do not have a koodo account so cannot even apply for a call-back, the privacy team i emailed replied:”I understand how this has caused you some concern. Matters related to fraud investigations fall outside the scope of the Privacy department. Fraudulent account cases are manag

My phone got stolen 3 hours before and I want to talk to Koodo right away or within an hour from current time. Please let me know asap so that I can give my friend’s contact number here. Thanks. 

So this is the SECOND year I've dealt with this exact same garbage.I live overseas. My parent went into a Koodo store, bought me a 30-day-only prepaid SIM, paid on their credit card. The rep looked us both in the eye and said "yep, I checked the only-30-days box, you won't be billed after that." We said thanks and left. Guess what showed up on the card this month? A second charge.Then I go to check the paperwork from that visit and find out my email is typed wrong — so I've been getting zero notifications this whole time. And right at the bottom, in black and white, it says "automatic monthly renewal." The literal opposite of what we were told to our faces.And here's the kicker: last year, when this same thing happened, Koodo customer care told me not to even touch my own SIM — don't make a call, don't send a text, nothing — because apparently just using it for a second can trigger ANOTHER auto-renewal charge. So now I've got a wrong email AND a phone number I'm too scared to use.So my

I had easyroam enabled before I left canada. I landed in UK and got an email “Roaming update for your account” - so it knows I am in a different place.I cannot make phone calls. My phone Roaming settings all show No service / No network and so on. Galaxy S24.I restarted the phone, did not solve problems.Any help appreciated 

Looking for a plan while on a cruise to Rome France and Spain

Hello,I did set up my Koodo account with a rep on the phone and it seems that some communications (messages and emails) are coming in French instead of English which is my language of preference (odd because the voicemail service is in English so properly set on that end). Is it possible to have the language switched to English please? 

We are in Spain and the phone was stolen. How can we report this and order a new Sim? We tried all day but they will not give call back to European number. Very desperate and worried. 

As the title says, i’m being told that “Looks like this account has already been linked to another email address. You’re still waiting for permission from the owner of that email address. We’ll email you once you’re approved.” it’s my email address. How do i get to my account to transfer my number?