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I have a prepaid Koodo plan. I purchased the 3GB US roaming plan and then another 1GB add-on when I knew I was going to over the original 3GB. I now need to have another 1GB but I don't see an option of getting another 1GB in my self serve account. Are you only able to purchase the 1GB add-on once? How do I get more US data on my Koodo prepaid plan?Any advice would be appreciated   

paid two Koodo bills twice, I spoke with my bank who told me to talk to Koodo. Today, Sunday, I spent an hour and a half on the phone to resolve the issue, and what they promised was to send a check in 4 to 6 weeks. I am a retiree who lives on my pension; any institution in this country would return an overcharge immediately. 

Hello:I got e-mail at the address I use for Koodo, saying that someone activated roaming on my account in France, and that I have ordered a separate plan for a new person on my account.I logged in to Koodo self serve and see a new name and different phone number, as well as my own name and phone number.This is their transaction:=====================March 8, Equipment swapType  1RTT / 1RTTNetwork state ACTIVATEDSerial no. 8912230200246778514Equipment type KOODO ESIM=====================How do I get rid of this person.I did not share my password with anyone, and I don’t know this person.Thanks.

Right, elderly pensioners do not have special treatment... I ask again: aren't you ashamed to take 4 to 6 weeks to return money that isn't yours? And by check in 2026?

Charged roaming fees for Feb 7,2026 and Feb 21,2026 but I did not leave the country

Once again, I’m asking for roaming charges to be removed from our bill.  The last 2 months I believe there have been roaming charges and we haven’t even left the country.  Please remove these extra charges.

I am looking at getting Travel Pass for our trip to Portugal and have a few questions:We are leaving in May, 2026 is it too early to get now?Once I buy, do I need to activate? or as I read it activates automatically once you arrive at your destination?Thank you

I have moved out my number to another carrier last December, From self service looks I have enrolled no service, but I still received monthly bill until now, so I will be charged 65.54 and then Koodo will credit it back. Anyone can help to stop this?

I’m currently getting the $10 discount with Preauthorized payments from my banks account. If I change it to my credit card will I loose the discount? 

I am trying to cancel my home internet subscription last couple of days. But, noone responding direct line (1 855 350 1170). I did schedule a callback. The technical personal transferred my call again and noone answered. I am waiting in the call for long hours, but keep on disconnected after sometime. I see there were similar issues highlighted in this forum before. I would be greatly appreciated, if this issue can be flagged and help me to resolved sooner. Thank you

I was charged roaming. My phone was on airplane mode while in the US. When returning to Canada turned air plane mode off it was still on the AT&T tower. Charged $16 for one minute it took to switch to koodo. 

I'm wondering if kodoo offers this watch at all

Got offer from koodo for new mobile plan from this number

Hello:I have a roaming charge on my bill.  May I please have this reversed.

So it’s been just a day over 90 days. I got the prepaid paper I’ve gotten from the gas station and I can’t call to renew. Cant even get a email from Koodo since I tried to many times. From the start i wasn't even able to retry to make another password since it was a “invalid” password . I can’t call *611 no matter 

I signed up for internet service on Sunday, March 1, 2026, at the Koodo kiosk located in Eglinton Centre, Toronto, where I also purchased mobile phone and internet service. The Telus representative who assisted me said the equipment would arrive sometime the following week and that the service would be activated on Friday, March 6. By that date, the equipment had not arrived, and there was no way to inquire about the shipment through the Koodo website or any of their other customer service channels. Therefore, we were forced to return to the store to ask questions, and they only offered us the option of scheduling a call to at least find out what was happening with the equipment they were supposed to send us. The person who assisted us gave vague and nonsensical answers, such as that if we wanted to wait for the modem, we could, but the order was on hold and they didn't know when it would be shipped. Or that if we wanted, we could cancel the order and place a new one to receive it the

i switched from rogers to koodo about 3 years ago after I moved to a fairly remote location on the bruce penninsula. The rogers service was untenable on my iphone and my wife had better (though still real spotty )  results on koodo with her android phone. Unfortunately in the first few months it was apparent my new koodo service was rife with lost calls no signal ect . As a result I was forced to purchase and install a cell repeater and mini tower at my expence to get reliable reception. Around the same time I noted koodo charged the monthly bill to my credit card . I contacted them and let them know the card info was given to be used  as a deposit only and I never agreed to it being used for the monthly charges. Around the same timeline I stopped getting bills from koodo but continued paying the monthly fee. around 6 mos ago I noted a rapid uptick in telemarketing as well as scam calls..i ve had the same number for at least 15 years and never had this problem. Getting totally fed up w

Essentially, my wife and I are currently Koodo customers on our own separate plans. I want to add a new line and order a new phone for her on my account, to consolidate our service. If I add a line, will she be able to port her phone number to MY Koodo from hers, effectively cancelling her current service? This is how it would work if I was adding her from another carrier, but I’m unsure if there’s any issues doing this if she’s already with Koodo. 

I had much difficulty signing up for streaming services and now I'm getting double billed. I need someone from Koodo to fix this please. 

Hello. I recently got a new phone and a new plan. I was told I’d get $10 off my monthly bill if I signed up for pre-authorized payments throughfrom bank account. I did that. My next bill DOES NOT include the $10 discount. How do I get this discount? Thank you.

I will be in Europe for 40 days. Could I buy two passes, one for 15 days and one for 30 days? If so I would activate the 15 day pass on arrival and when that expires after 15 days I would activate the 30 day pass so I would be covered for the rest of my trip. Anyone know if Koodo would allow that?

I ordered a new phone and I haven't received it and it's been awhile ..   so what happened 

I tried to use Koodo assist and schedule a call-back but when it asks for my phone number I put it in there and It says that it doesn’t match my account. Is there any other way?

I need to speak with a live agent

My Husband was on my Koodo Account. We went to pay off his tab and for some reason it is not charging us cancellation and debt cancellation resulting in a $900 dollar charge. All we were trying to do was pay off his phone. Now it has cancelled the phone plan completely and is now charging us the tab debt and the bonus tab debt. I am not paying that. What do I do?