Self Serve

I am needing help to activate my locked Sim , I already have my 8 digit PUK code but I still can't get passed the ((add a new PIN code & repeat)) clearly I don't understand why it wasn't accepting the new PIN code..  please help 🙏 me. With every little detail. 

I've been trying for almost a month to add my free perk for rollover data and just keep getting the same error. The chat bot is not any help and I've requested an agent several times but that also goes no where. Really frustrated with self serve tools that don't work and leave no option for additional support.

I started the process of transferring to Koodo post paid from Public Mobile, through my Public Mobile self serve account.  After entering my phone’s 32 digit EID, it asked me to confirm that I approve a credit check, which I did.  While it was processing it encountered an error and booted me out.  Then I got an email from Koodo Self Serve registration saying “we’re almost ready to set up your Koodo self serve account...complete your registration now”.  I completed the registration, but the self-serve account doesn’t tell me anything about the status of whether I successfully registered or not.  Am I waiting for something or should I try to start from the beginning again with entering my EID from the PUblic Mobile self serve account?

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to activate the services, but we seem to be caught in a loop where it asks for a mobile number and sends verification via text but the text doesn’t come.Not sure if we are supposed to wait for self serve account setup to be done, if we missed the self serve account setup, or if there’s something else that needs to be done. To reiterate, we are not Koodo mobile or internet customers and, at least from what we’ve read, you can sign up for Stream+ even if you’re not a Koodo customer. we tried the digital assistant but didn’t get any satisfaction there.

I am a new Koodo customer and am trying to transfer my phone number to my new Koodo account.  I am at the page where I need to enter my previous provider account number.  I am under my dads Telus account. I have tried to put his name (as he is the Telus account holder) and my name and the Telus account number with no luck.  It keeps telling me the account is incorrect.  I have tried with zeros and without. Please help.

I was trying this morning to switch from a prepaid plan to a post paid one. I received a text message that I was required to respond “YES” to but my phone is SOS and my response cannot send. I can no longer log in and access my prepaid account and when I login to my newly registered postpaid account it just says it is waiting for my email to be approved. I’ve tried other ways to figure out how to fix this and every time I am met with a brick wall. Any help appreciated.

I lost my phone and the online chat-bot tells me to buy a new sim card, but I never had a physical card and the old phone I plan to use allows e-sims too. How do I set this up? I can not find a QR code with my e-sim on it anywhere in self-serve, and the e-sim help page assumes you can transfer off your other device which I don’t have.

Does anyone have more details on 2FA? Should we all be getting a message about how to implement this?I can log in like I use to with only my email and password. When I go to my profile I see nothing about Two factor authentication and how to set it up?  What am I missing? The account also has other family members on it.https://www.koodomobile.com/en/help/two-factor-authentication?srsltid=AU7gw4UPz1g1owHs3gWmg2jGwOxvUR_4WK_Gvn8M9gM_IShP8ZacwXo1

No calls come through. Reset phone already. Always had poor signal strength now just one  bar and no calls. What am I paying for?

I tried to transfer my esim to my other phone it's a Samsung note20 ultra it didn't prompt my phone when I transferred esim I didn't get a QR code either

Hello, I am trying to receive emails as text messages on my Koodo iPhone. I sent an email to my 10-digit Koodo phone number followed by @msg.koodomobile.com, but the message does not arrive on my phone.Could a Koodo representative please check whether email-to-MMS is enabled on my line and whether it can be activated?Thank you.

I am unable to use Self-Service to register because the Kodoo Assistant can’t help me.  Was speaking to a human customer support earlier, but could barely get past what she was saying as her English wasnt clear enough. I need to switch in the next few hours, or I hav to go elsewhere. 

I just signed up for a new number and I am nt able to login to the self serve because I never received a password. When I click on forgot password i don’t receive an email and i checked spam as well. tried several times. When I try the assist and ask for a rep it goes in circles asking me to login and when i say i can’t login it tells me to forgot password so it’s impossoble to speak to a human. When i call the number it tells me to use assist which will transfer me to a person but it doesn’t.

My Iphone battery life is nearing the end and i want to change phones. I selected a google phone but when I go to check out, it is asking what plan I want. I don’t want to change my plan as it is overkill already for my limited usage, but it wants me to pay an extra $5/month for the new plan with even more wasted data. And then, at the very end of the process, the plan isactually $10 morea month and you get a $10 rebate if you sign up for auto-pay. I already have that, so will i get that rebate or not? Too bad there are no f** agents left to speak with.

I purchased an esim plan for a fully wiped device that doesn’t have a physical sim. I haven’t received the QR activation code or push notification to set it up.I have gone through the recovery process but still never receive the push notification.Phone is a Google Pixel 7 and is fully up to date.

title says it all can’t choose a perk as the site does not function 

Existing customer. I completed an eSIM swap in Self Serve using the EID of my new phone. Self Serve says the eSIM is ready and that I should receive a notification, but no notification arrives. Your Android/Pixel eSIM help page says to use the generic QR code to manually pull the waiting eSIM, but the QR code is missing from the page. I have no way of using any other esim transfer tools/technology. The push DOES NOT arrive. My phone requires a QR.  This website and workflows wasted several hours of my life. First, the chatbot explicitly says ‘if self-serve activation push fails, use the QR’. There’s no QR at the end of the self-serve process, just ‘use the help menu’. Then, the help menu has a section on the QR code. There’s no QR. I submitted a request through the chatbot escalation ‘ask a rep’, absolutely no indication that a ticket is created, absolutely no way to know if my request has been created and is in a queue, and given the state of Koodo’s website I would not be surprised t

As the title says, i’m being told that “Looks like this account has already been linked to another email address. You’re still waiting for permission from the owner of that email address. We’ll email you once you’re approved.” it’s my email address. How do i get to my account to transfer my number?

Hi.Just signed up for the first time (ever) for a Koodo Mobile plan, with the project of porting my existing mobile number from another provider (that step has yet to be started)After signing up, I received my Service Agreement by email (my very own, personal email address) with an account number and what will be a short-lived mobile number.I then proceeded to register for Self Serve as instructed, i.e. using (1) the 8-digit account number showing on my new service agreement, (2) my postal code, which is the same as figuring on the Service Agreement, and (3) my email address, which is also the _exact_ same email address as the one used for signing and at which I received the Service Agreement (i.e. no "+" part or anything like that).Now, for a reason that no help article or past community support can explain, whenever I log into Self Serve I'm being stopped in my tracks—and stuck, really, prevented from doing or seeing anything on my account—, being only shown the following message: « 

My account number and IMEI number is not recognized when I am trying to enter it to port my number to Koodo. I did not do spaces, or dashes. I have tried multiple ways. 

I have Koodo physical SIM in iPhone 8. My new iPhone 17e needs eSIM. iPhone 8 cannot do Quick Transfer. Please give me an eSIM voucher or QR code and help me do a SIM swap to keep the same phone number.

Hi there, I need help unlocking my account. I entered the wrong password too many times now my account is locked out. I have reset my password still not working, cleared my cache/cookies and had scheduled a callback from customer service rep but all they did was reset the password again and told me to wait another hour. It is now the next day and still not working. I also had my phone disconnected due to expired credit card that is why I had to try to get into my account to update it but the service rep said it was not expired.. which is not true.. She did not understand I was saying so I just asked her to top up with a different credit card which she did. But I just checked today she had charged me a few dollars more than what my usual phone bill is. 

I'm trying to change my address through self-serve, but every time I enter my address, the "search" never ends. And if I enter manually, it doesn't find the address, but surrounding ones. I don't want to have to call 😭  help. I've been with Koodo for 18 years and I have lived at this address before, so I'm confused why it can't find it.  Thanks

Hi Team,I am currently outside of Canada and my phone got lost during a car trip.  I need the full procedure to deactivate my current physical sim card and also to re-activate an eSIM remotely with the same number. I’ts hard for me to come canada right away as I left recently. I would appreciate all the info i can get. Thanks in advance

I cannot change my self-service password. Even after clicking "forgot password," it still doesn't allow me to change it.I desperately need assistance.