Self Serve

Can't login two factor because service phone not active can't get code 

I am on android and when I try to call my voicemail, it says “Cannot Connect to Voicemail”. 

How to cancel koodo home Internet when you go to self serve it says hang tight we're working on updating your plan. Please wait for any further plan changes. It won't let me do anything. Can someone please help. Thanks. 

Hi,A while ago I switched from monthly to prepaid and since there I’ve had issue with my texts, but it’s just getting worse and worse.  I have an iPhone.Most of the times it tells me it cannot be delivered. A friend of mine got it 4 times anyway. I haven’t received any text from a group text for days. I received a text 5x from someone else.  It’s like I never know whether my text has actually been sent or if I’ve missed some. I tried everything with turning of iMessages, deleting the number from iMessages, deleting and activating RCS again. Koodo number is always “waiting for activation” and switched off every time I go back to the RCS option.I have two SIMs, and I am not using my Koodo one for data. Every time I go back into iMessages setting, it tells me my Koodo number is deactivated in Data, offers me to delete it from iMessages - below that my Koodo number has a loading wheel that keeps going on, while my email address is checked. When I tried ti deregister the Koodo number from i

I have registered for self serve and can log on to see the overview page, however,  when i chose the menu where the self serve drop down menu should be, it's not there.  I would like to port my number so that I am not paying 2 bills. I have tried to schedule calls but the reception at work is terrible and they won't accept an ext. Number. I would like to get this resolved ASAP. I have the Kudoo eSIM and a physical SIM from my previous provider. Any help is appreciated. 

I logged into my koodo acct to see what my bill was and there was a pop up requesting to set up a 2 step verification.  Wanted me to verify my phone number..displaed the last 4 didgets of 2 numbers.  One of which is my number the other was a number I am not sure about. I did, before I went to monthly bill, have a pay as you go phone, with koodo or perhaps telus.  Could the other number be that one? I hadn't used that number in YEARS, to be honest,  I thought once you stopped using pay as you go, the number was deleted.  Ive blocked out the last 4 digits of my number,  but left the last four of the mystery number.  I am assuming its from an old pay as you go phone from the early 2000s 

I have a Galaxy Watch Ultra 2025 that I am trying to add to my plan and it is failing.In my case I’d already paired a Samsung Galaxy S24 Ultra running on the Koodo network with a Samsung Galaxy Ultra Watch 2025. Both the watch and phone had the latest software updates previously installed. A working pairing is really important. i went into the Galaxy Wear app and I selected Mobile Plans  in the APP settings and Koodo was the network option already there to be selected.  I was prompted to login to my Self Serve account with my username and password. Under the field where I enter my password, there is a little CAPTCHA box that is stuck on Verifying if I am Human. It then states Please Try Again and wants me to refresh the page. It never goes beyond this and I am unable to login.I have ensure that I am connected to 5G while doing all this. I’ve set my default browser to Chrome, in the event something wonky was going on with Samsung Browser. I’ve reset my mobile network setting and it will

People leave a voicemail, but when I check it says you have no messages

Please disregard. Post was added to the incorrect account

Hi, I'm currently outside Canada and want to keep my Canadian phone number active mainly to receive SMS verification codes.Is there any lower-cost plan available for my existing account? 

new e sim not working was showing ‘activating’ for the longest tie. now its not showing on but no network. whats a waste of time. to activate an account they ask for the koodd number but the damn number is not active so figure that outnow cant even talk to a rep with out ai bullshit

Hi, I just transferred my number to Koodo, and the transfer is complete. But my Koodo eSIM was never installed on my iPhone. I accidentally dismissed the eSIM setup notification.I tried to recover my eSIM in Self Serve, but I couldn't get the verification code. The email option says my email "can't be used because it was recently updated," and I can't receive texts because my eSIM isn't active.Could you please help me to get an eSIM QR code, or tell me activate my eSIM another way? 

Last week I purchased a phone plan and SIM card for Koodo myself online. After receiving the email containing my client contract, I attempted to sign up for Self Serve. I was able to enter my data that the chat assistant requested and clicked through the link to create a password and provide additional data. Upon attempting to complete the process, I was presented with an error message saying that my account could not be created and to request a callback through the chat service. When attempting to do so, it requests that I log into self serve which I’m unable to. I attempted to sign up several more times and the same error occurred. I’ve confirmed that all entered data matches what I provided at the time of purchase. Can a Koodo agent please contact me to resolve this issue? I intend on porting my current phone number from Bell, so the sooner I can log into Self Serve the sooner I can cancel my old phone plan. 

Hi everyone,I’m hoping someone can help me with a frustrating issue with my son’s Koodo Prepaid account.His SIM card suddenly stopped working, and his phone showed “No SIM.” When I tried to log in to Self Serve to check the account, I received an incorrect password message.I reset the password successfully, but the account immediately showed “User Locked.” I’ve since reset the password again using different devices, but the account is still locked.I also purchased a replacement SIM card from a Koodo store, but I can’t transfer his existing number to the new SIM because I can’t access Self Serve.I’ve tried Koodo Prepaid Assist multiple times. Even when I select “Speak to a rep,” it asks me to sign in before scheduling a callback. This leaves me stuck in a loop.Could a Koodo representative or community moderator please help me arrange a callback without signing in, or explain how to unlock my account?We really need to keep his existing phone number.Thank you so much for any help!

I just received a new iPhone 18 Pro Max, and was able to transfer data from my old iPhone XR with no trouble. However, I have been unable to transfer my eSIM at all. I have been left with no eSIM on either phone, no cellular service on either phone, and all of the step by step guides I have used haven’t resolved my issue. I have been waiting for hours to hear back from support. Is there something else I can do, or do I just have to wait to hear from support?

There is no cancellation option on my Kodoo Internet self-serve.When I try to schedule a call back through kodoo assist, it tells me to contact them during business hours.What is the point of Kodoo Assist and the callback option if it is only useful during business hours.If this isnt resolved this morning I am cancelling all of my Kodoo subscriptions, taking my business elsewhere, and leaving negative reviews anywhere I can.

When i log into my account it says my account has already been linked to another email.Waiting to be approved?I don't have another emailHelp

I've been trying for 3 days to connect with a representative, I'm able to talk to the AI assistant, but it fails to connect me with a representative every single time. Any recommendations? I also attempted to get a call back, that also didn't work.

5Hi, I recently purchased a new phone from Koodo and switched over from Chatr. When I signed up, I specifically requested to keep my existing Chatr phone number. However, after activating my Koodo eSIM, I noticed that I have been assigned a different phone number. I would like to keep my original Chatr number and have it transferred to my Koodo account as originally requested. Could you please check the status of my number transfer and help me complete or correct it? If a new Koodo number was activated by mistake, please help me resolve this without losing my original number or affecting my new phone plan. I would appreciate speaking with a live representative from the number transfer team.

I lost my phone and the online chat-bot tells me to buy a new sim card, but I never had a physical card and the old phone I plan to use allows e-sims too. How do I set this up? I can not find a QR code with my e-sim on it anywhere in self-serve, and the e-sim help page assumes you can transfer off your other device which I don’t have.

Extremely frustrating experience! I couldn’t log into my Koodo account, and Koodo Assist kept asking for my phone number and postal code, saying they didn’t match. Despite repeatedly requesting a live representative, I was stuck in an endless loop with no solution. Complete waste of time and terrible customer support!

Does anyone know how to get around this issue please? I am locked out of my account so cannot update my credit card expiration date but cannot get a call back because I cannot update my credit card to top up my account so my phone will work. I've been locked out for over 6 hours and have no phone without this account. Koodo Assist keeps taking me in circles and I cannot find any way around this issue. I tried an email option I stumbled upon but have had no response. Any help would be greatly appreciated. I've also tried clearing cache in my browser and incognito mode but cannot access my account. I've tried to change my password but it says that isn't working at this time, I assume because I'm locked out but not sure why.

Hi,I’ve noticed that my mobile data doesn’t seem to be working which is a bit alarming considering I’m leaving for Europe in 2 days and just bought the 14 day Europe travel pass.My data usage is at 1.5 GB/100GB so plenty of data left. My APN is set to “Koodo SP”.I also got a weird text message when I got the travel pass that said “Koodo: Nice. you have purchased more data to be used until the end of your bill cycle, which ends at 11:59 pm on 2026-10-17-04:00. Your data is no longer paused!”The apps I’m using to test, AirBnB and FB Messenger are both set to use both Wifi and Mobile.Can you please help me figure out what’s happening?Thanks,Charles

Hi, I will be moving to another address within Ontario, how do I move my service or change address??Also I recently made some changes to my plan and I have 2 boxes that I need to return , how do I return it ? Thank 

I just signed up for a monthly phone plan online but when I go to register for self serve I get this error message after the password and security question setup page. I have tried to follow the error messages prompt however as it won't let me create a self serve account I can't log in to have the Assist schedule a call back. I need technical support for the literal thing thing that let's me access customer support😖