Self Serve

I recently deleted my my esim from my old phone thinking I could just transfer it from the site but when I realized I couldn't and its already been 2 days without a phone cuz there's no one around and I can't get to a kiosk so I'm stuck with no phone or data just my computer with a wifi connection I need a QR code for esim activation sent to my email PLEEASE its the one attached at devincitattoo1@gmail.com

Hi there, I have moved out of Canada for 2-3 years., so I would like to discontinue my plan with Koodo, as well as paying off my balance. Is there any guide to do so from outside Canada? Thanks 

Hi everyone, I switched from Public Mobile to Koodo for a 5G plan. The migration process required me to get an eSIM. I tried to use my eSIM to SIM adapter but it apparently failed. The number has been transferred to my Koodo account but I don’t have access to that number because eSIM isn’t working. I purchased this official Koodo Tri SIM card from Telus. Do you think this physical SIM card will work fine with Koodo postpaid 5G? https://www.telus.com/en/mobility/accessories/product/koodo-tri-sim

Trying to change my plan from $45 for 10gb to $40 for 50gb (with bank account linked)Every time on perk choice ( data rollover) it gives me the dropped ice cream of sadness. Tried several times on different days for a week. 

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to activate the services, but we seem to be caught in a loop where it asks for a mobile number and sends verification via text but the text doesn’t come.Not sure if we are supposed to wait for self serve account setup to be done, if we missed the self serve account setup, or if there’s something else that needs to be done. To reiterate, we are not Koodo mobile or internet customers and, at least from what we’ve read, you can sign up for Stream+ even if you’re not a Koodo customer. we tried the digital assistant but didn’t get any satisfaction there.

Self explanatory. I messed up my password too many times and now I’m “user locked” dispite changing my password TWICE I just want to use my top up voucher that I bought to redeem. I am beyond annoyed. I don’t have another email and I don’t want to wait around for a call if I don’t HAVE to. Please help 

I just added a new line to my account and I'd like to work but it is not letting me do that it's giving me the message looks like you can't right now. I've tried a different browser and the other suggestions but they are not working.

A number of my friend is blocked  on call control  and it won't let me authorize him very frustrating 

I checked all my folders. Did not receive anything. When trying to register with the AI bot, i used the temporary number they showed when ordering the SIM, but the bot says it doesn't match my postal code. 

When I got a call back the first try; there was only one ring. The second attempt there was no one at the other end and it just hung up? I did not realize you needed to wright your account number and temp # down; and need to find out how to retrieve it; since we don't receive and email with that information. 

update: original issue resolvednew issue is i didn’t get the eSIM QR code on email and I cannot get it from self-serve either, i also cannot do port it says failed to submit request

Koodo Assist was such a disappointment. My data ran out, I couldn't top up at all. I tried to call customer support but it kept sending me back to the useless Koodo Assist. After wasting a hour trying Koodo Assist, I then had to drive across town to a Koodo store. The person at the store said my plan no longer existed and I would have to go on another Koodo plan for more money to acquire more data!! She fixed me up in about 10 minutes. So 2 hours wasted dealing with this data issue that I couldn't fix using Koodo's assist.Thinking about changing my carrier. The one time I needed help from Koodo, you and your Assist let me down. Do better Koodo!!!!

I have bought a 100GB self-serve plan. However, when trying to activate my account through Koodo Self-Serve, the verification code does not get sent to my phone number. I have tried contacting support agents, but I cannot do so because I can't log in to any account. Please help me resolve this issue as soon as possible. Many thanks.

We moved and my currently registered card had expired  but I cannot update my address. I’ve tried different browsers, as suggested in previous posts, but that didn't work. Koodo Assist just keeps taking me in a loop back to the profile page. Can anyone help?

Hi!I’m trying to set up my new SIM card to my iphone 11. I initiated the number transfer with Rogers 4 hours ago.. haven’t received the welcome to Koodo text message. I restarted my phone, tested making and receiving calls to my number (the one that is being transferred).. call goes through both ways to my number which signals the number has transferred successfully. My iphone is not registering the transfer, says I have to register my number (for imessage and facetime) but I don’t have the ability to do so. My new network is also not showing up on my homescreen. Is there something I am missing to complete the transfer?  

Have a landline and am using the ZTE wireless device. 3g is going away (Being charged an extra $5 a month now) however we still require our landline. Is there an upgrade for this device?

Needing help, I haven’t logged into my Koodo account for just about a year and want to change my plan but every time I try to log into my prepaid self serve account it says “user locked” I’ve waited hours like others say tried again said the same thing, changed the password still says user locked. Has anyone else had this issue and how did you resolve it? 

Hi,My Koodo online account is hacked  today. Someone changed my email address and added Amazon Prime to my account without my permission.my account email was:  ************@************I can't log in and control it.plz, help me **edited by moderator to remove personal information

Why does Koodo always have so many issues I have 4 days left in the billing period yet my texting usage or data usage counter still nothing working man Koodo is more of disaster then rogers or fido 

Hello,I have been using an iPhone SE (2nd generation) and have recently purchased an iPhone 17. I am trying to transfer my current eSIM from my SE to my new iPhone, but I have not been able to complete the process.First, I tried using Apple’s eSIM Quick Transfer between the two iPhones, but it eventually prompted me to contact Koodo for assistance.Next, I tried using Self Serve. From there, I went to “Mobile Services” and clicked “Get help with SIM cards and eSIMs.” This led me to the “Manage your SIM card or eSIM” page, where I selected “Transfer my eSIM to a newer device.” I then chose “Transfer an eSIM from iOS to iOS or Android to Android,” but it only redirected me to a help page.Before purchasing the phone, I visited a Koodo store and was told that I could transfer my eSIM through Self Serve in just a couple of minutes.I have been trying to resolve this for a few hours now and would really appreciate your help!Thank you very much.

I’m trying to buy the Latin America Easy Roam 7-Day Pass (60$), and every time I click on confirm changes to finalise the purchase,  I get an error message saying that the page isn’t loading and to try again later. It’s been multiple hours and I’m still getting the same error message. How do I go about getting the package?

I have a technician coming tomorrow after 6 days of no internet and trying 2 new modems. What should my course of action be if they cannot set it up? It says my Internet was activated July 1st, I’ve tried every single method, I’ve waited hours for lights to stop blinking, I’ve reset, changed coax ports and power cycled at least 30 times this week. This feels absolutely terrible.

My internet subscription was cancelled without my knowledge. I had received my modem and router in the mail but hadn’t set it up as my activation date wasn’t till July.  I have not received any email regarding why it was cancelled or if it can be renewed nor have I received an email about returning the equipment.  The payment had gone through to Koodo so it wasn’t a card issue. 

Hi everyone, I'm hoping someone from the community or a Koodo moderator can help me with an urgent situation.My setup:I'm a Koodo prepaid customer on a 1-year prepaid plan. I ported my existing phone number to Koodo. I am currently outside Canada and will be for the foreseeable future.The problem:I'm trying to create a Self Serve account, but registration requires a verification text message (SMS), and I'm not receiving any SMS while abroad. Because I can't complete Self Serve registration, I'm effectively locked out of managing my own number.My main concerns:How can I register for Self Serve / verify my identity when I can't receive the verification SMS from outside Canada? Is there an alternative verification method (email, account PIN, callback, online chat) that doesn't depend on receiving a text? If I never complete Self Serve registration, will I still be able to keep my ported phone number when I eventually return to Canada? I want to make sure the number isn't lost or recycled.

Hi,I just switched from public mobile to koodo. account established, but number is not ported out properly. Rebooted several times. Do I need to delete old eSIM? Or shall I enter them(SM-DP+ Address, Activation Code & Confirmation Cod) manually if it can be provided somehow?