All discussions about Koodo Self Serve.
- 173 Topics
- 712 Replies
Please help me figure out why in post-paid self serve where it offers me plans that available and expire in 8 days will not register as a changed plan. Tried at least 2 times on both Iphone 7 and home laptop.Each time post-paid self serve is signed in to: “Mobile Services” is selected from main drop down optionsRESULT: “Your Current Plan” is shown (my current plan) “CHANGE MY PLAN” button SELECTEDRESULT: “Choose your new plan” options shown as list at right  Plan desired to switch to is selected to see complete plan details (“SWITCH TO THIS PLAN” button presented for selection) “SWITCH TO THIS PLAN” button is selectedRESULT: “Ready to switch?” Warning acknowledgement screen notifying to be completely aware of changes about to occur (plan specifics you are agreeing to) appears as final notice (“YES SWITCH MY PLAN” button presented for selection) “YES SWITCH MY PLAN” button is selectedRESULT….. screen goes black and nothing happens, plan does not register if screen
I'm attempting at access self service but am unable to do so as my account is apparently held by another email address. I am however the account holder. I've followed recommendations to check my inbox for any emails from Koodo to no avail. Is there anything else I can attempt in this situation?
Hi, I set up a pre-authorization payment with my debit card but received an email saying that my pre-authorization payment could not be processed because the financial institution said the information I filled out was incorrect, but I'm sure the information was correct. I have used this card before to successfully pre-authorize payments for other charges.
I’m traveling now so I am using the seasonal hold plan. I want to use my cell phone as soon as I arrive in Canada, but I can't get a call back because don't have friends and family to answer the phone right away. Facebook is hacked so I can't send a message too. What should I do to activate my phone? And want to restore my previous monthly plan?
When I look at my daughters bill (she is in the USA right now) she is only to be texting me and her mom, the bill shows text messages and international text messages. the text messages don't show a number but the times correlate with when she replies to us. the international on the other hand some correlate with our text messages and a few that don’t but they all say received no out going or is that just the way its set up for international they just say received when they send and receive? Also is there anyway to see what the number is?
I talked with a Koodo rep about a problem I have logging into my account on my S20 phone but no problem on my s10 or tablet. They told me to shut the phone down and start up and relink to wifi. That still doesn't work. Any thoughts?Thanks Mike
Hello!I have stopped being a user and thought I cancelled the service but still get emails about the service. I tried logging in with all of my emails and none of them go through, I also have no idea which of my phone numbers might have been connected to this account. How can I stop the emails? Or how could I log in and stop the emails/service?
Currently I have 2 phones (wife’s and mine) with Virgin, was on month to month with Virgin. Want come over to Koodo. I want to order 2 sim cards at the same time but it seems that it can’t be done. Is it best to order 2 separate sim cards and have 2 different accounts? Can you merge the 2 accounts at a later date? And If I order separately can I use the same Credit Card? Thanks for any reply’s Cheers
When I try to chose a new subscription for my cellphone, I get a big message taking the whole screen written ‘please select an account’ without any other options and no way to get past this message! I can’t even navigate the website at all...
I ported my Koodo number to a Telus account. Does that cancel my Koodo account automatically? They never confirmed that and Koodo is a sister account to Telus so... I'm confused. How to I contact Koodo folks via phone, it seems impossible to get a hold of a real person to answer customer questions!.. :/
Hey. Wondered something. I recently had my Prepaid phone suspended (not enough in account.). What remained was only 10.00 dollars of remaining balance (out of 15). Account was suspended (and I had time to refill). Went to refill, filled out card info went to add 5 top up. Registered as Top up, in billing history but no charge in the Charges menu (due to card error). Fixed the card information. Went to add the same 5 dollars.Suddenly, without warning, the account was down to 0.00$ despite the 10.00 remaining and I had to refill the FULL fifteen dollars to re activate. The fifteen showed up as a debit charge in the Charges portion of the menu.What happened to the remaining 10.00 left in account upon suspension?! Is it now gone? If someone can help to clarify this, it’d be great.
I did not receive a notification at 50% or 90%, only 100%. Now all data has been used… I followed the instructions in self serve to update notification settings (I have never changed the settings and have always received 50 and 90 without issue) and there is only the option for 100%. My husband had the same problem and the issue has been resolved. Please help!
Whenever I try to log into the self serve website, I cannot access anything because of website certificate errors and/or notices about my connection not being private. This plagues me every month when I try to download my cell phone bill from the Self Serve website (https://identity.koodomobile.com/as/authorization.oauth2?client_id=214aa452-c949-4895-9a9f-5e8b18d9a9a1&response_type=code&scope=profileinfohighdetail%20customerinfo%20securitymgmt%20paymentmanagement%20ordermgmt%20invoiceinfo%20devicemanagement%20phonenumbermgmt%20accountinfo%20accountmanagement%20loyaltyandrewards%20priceplaninfo%20accountactivity%20paymentprocessing%20profilemanagement%20usagepreferencemanagement%20usagemeter%20wlspaymentmgmt%20usagemanagement%20usagedetails%20usageblockmanagement%20serviceeligibility%20servicemanagement%20onetimepasscode%20hellocustomer%20billpreferencemanagement%20identityinfofulldetail%20serviceassociation%20callcontrolmanagement%20wlsserviceagreement%20wlsserviceandfeature%20
Hi All, I am in Ireland for a few weeks, hoping to use my Canadian Koodo Sim for the odd text when necessary.I'm prepared to accept the 60c charge per text, I only need it a few times.But since I've landed the phone shows ‘Emergency calling only’ - it doesn't seem to be able to join a network here.I can manually try adding the phone to one of the local networks but that doesn't work.. Should I be able to receive calls and texts whilst in Ireland ? Thank you in advane for any help…
Hi, Just signed up for Koodo, registered for self serve, received SIM card, plan all signed up, etc. Today, Google sent me new phone which I had purchased separately. The new phone, with Koodo SIM card, is live and working, as is old phone with Telus SIM card. I have repeatedly tried to transfer my cell number from my existing phone (Telus account) to new Google phone with Koodo SIM card, but keep getting an error message. Koodo instructions on website do NOT explain how to deal with both number transfer AND new phone. Is there some order I should do things in? Help, please!
I just got a prepaid account activated. I selected my PIN during this setup process.Now - I want to change my PIN because I had to give it to the Koodo CS rep during a call.How do I change my PIN ? (Note: this is the PIN for accessing my account when dialing *611)Thanks
I need to travel tomorrow so I texted ROAM to 7626 and got this message: “Oops, how embarrassing! We weren’t able to add Easy Roam to your account. Please try adding it again at Koodo.com/selfserve?I absolutely need Easy Roam tomorrow morning and the assist is not available now. How can I get confirmation that Easy Roam is added to my account?
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