Skip to main content
Koodo Community
Community

Self Serve

All discussions about Koodo Self Serve.

  • 473 Topics
  • 1,831 Replies
473 Topics
Z
Zach CrippsConnector
asked in Self Serve
Streaming service not activated, sayws Purchase in Progress

Just purchased the Disney Plus/Netflix/Prime ServiceWent to try and activate, didn’t get any e-mails or anything after pressing activate Now my subscription is showing as  Purchase in progress…Can someone help please?

849
Flo Koodo
15 hours ago
G
GogoretroAdvocate
asked in Self Serve
Is self service down right now?

When I log in it wants to link an account? Should I just wait it out?

644
G
1 day ago
B
BroskiBeginner
asked in Self Serve
Self Serve not showing registered account

I have been a Koodo customer for years and when I logged into my account this morning, it said I did not have a linked account and to schedule a call back to register one. I've always had my account show when I log in. Is this a glitch?

955
Flo Koodo
1 day ago
K
KiemaBeginner
asked in Self Serve
stream +

I had to do stream plus for like nine months and it was good but yesterday it says it was expired and it stopped working so I go and added it again and it says purchase in progress for a long time and I don’t know why I hope you can fix thisthanks,

152
Flo Koodo
1 day ago
F
FariBeginner
posted in Self Serve
tech support

Hello, Where in the app can I make a tech support appointment?

345
Dinh
2 days ago
C
chintan97Rockstar
asked in Self Serve
Unable to cancel stream+basic subscription

Hi, when I try to cancel stream+basic subscription from manage plans, I keep getting error as belowI tried different browsers (Chrome, safari, firefox), clearing cache, cookies, incognito and everything but keep getting same error everytime I try to do so. 

454
C
4 days ago
ZS Yin
ZS YinRockstar
asked in Self Serve
Can't register to self-serve, stuck after "Finish Registration"

Just like the topic, clicked “finish registration”, it took me to a blank page that says “Hang on a sec...” and nothing ever loads.Tried other browser, same. Koodo Assist can’t help anything unfortunately.Please help me with this issue. Thank you.

282
ZS Yin
5 days ago
M
Martin1972Connector
asked in Self Serve
Cant register for self serve

phone number and postal code don’t match, trying to setup stream +  i dont use any other service and when i try to setup at ticket the phone number box keeps inputting the wrong number

8316
M
5 days ago
H
HawkmanBeginner
asked in Self Serve
Enabling Easy Roam from outside Canada

Hello. I have arrived in Barcelona and wish to enable Easy Roam to use my Koodo data and SMS. I don't want to pay additional roaming charges. My account says international Easy Roam is enabled. My top level Network and Internet page lists Koodo as my provider. Clicking on the Koodo name shows the configuration as shown in this attachment. FYI the settings are Show Mobile Network ON. Mobile Data OFF. Roaming OFF. Is this correct and if not, please indicate required changes. Many thanks. (I find the precise instructions confusing.) 

382
Boa_Guy Koodo
6 days ago
Jarrett Greenwood
Jarrett GreenwoodConnector
asked in Self Serve
Can't Register for Self Serve

Joined Koodo 6 days ago. Received my email with the link to register for Self Serve. When I click the link it says “This service is unavailable right now. Please try again later.” Also, tried to register via the digital assistant, but get stuck after clicking “Finish Registration.” It just says “Hang on a sec” forever. I went back to the kiosk where I initially set up my plan. They were unable to figure out what was wrong and booked me a call back. The next day, I talked to a Koodo rep on the phone. They were also unable to figure out what was wrong. They said they would leave a “note” for someone to look at it. 3 days later, I haven’t heard anything (except a reminder email to register for Self Serve). I booked another call back, but thought I’d try here in the mean time. 

869
Jarrett Greenwood
7 days ago
AllyS
AllySBeginner
asked in Self Serve
New to Koodo, cant register

It wont let me register on the self service, I just got my phone. Also I they gave me is long distance for where I live?! I wanted to port my number and keep my old number how can I do that if I cant register??

474
D
7 days ago
R
RaysOrganizer
asked in Self Serve
Can't access internet and subscription

I can’t access my internet and subscription in self serve it always says “ Sorry, your subscriptions list is not available at this time. Please try again or check back later.” I called this issue also to Koodo and they said they will call me back never heard from them again. Hope someone can help me solve this issue thank you in advance.

242
R
7 days ago
J
jeffouelletBeginner
asked in Self Serve
Unable to cancel my home internet subscription

Hi all,When trying to cancel my home internet subscription, the webpage gets caught in a loop and keeps asking me the same question over every time I confirm that I want to cancel my subscription. I did follow the advice of the chat function to clear my cache and restart my browser,  and I did try with both Chrome and Microsoft Edge on two different computers and on my cell phone with the exact same result. Can someone help me resolve this issue? Apparently, the service can only be cancelled online.

333
Flo Koodo
9 days ago
D
D and DBeginner
asked in Self Serve
Removing Easy Roam

 I have not used my phone but am getting daily roaming charges, and I am unable to turn it off in Self Serve... it sends me a popup message to contact Customer Service.. which is really hard to do. I am out of the country where the 800 number does not work, even using the Mexican translated 800 numbers.  I have tried the Facebook page and left a number of messages with no reply.  I have brought my phone here several times to monitor incoming texts and get OTPs…. this is the first time that I have had this issue.I would really appreciate some assistance regarding to get the Easy Roam removed, along with the daily $16 charges, and information on a local Canadian number that i can call, or a way to get access to customer service.Thank you!

231
Flo Koodo
10 days ago
E
ElementiaYTBeginner
asked in Self Serve
Self Registration "Hang on a sec"...

I’ve been registering for Self Serve through Koodo Assist. I reached the end of the process and clicked “finish registration”, which took me to a blank page that says “Hang on a sec...” and nothing ever loads beyond that point. Help would be greatly appreciated!

893
Georgia Koodo
12 days ago
Danielle Kehoe
Danielle KehoeConnector
asked in Self Serve
Can't register to self-serve, stuck after "Finish Registration"

When I click “Finish Registration” it opens a new window, which just gets stuck loading saying “Hang on a sec..” and never finishes loading. 

1366
Georgia Koodo
13 days ago
O
OlenaPBeginner
asked in Self Serve
Stream+ Basic activation error

I have purchased Steam + Basic and was able only to activate Netflix.  Whn i press Activate subscription for other services, the link brings me to Koodo subscriptions that shows error "Sorry, your subscriptions list is not available at this time. Please try again or check back later." How can I fix that and activate the services?

222
O
14 days ago
W
Willem1982Beginner
asked in Self Serve
cannot order pixel 8 while promoted on my self service page

 When going to self service i see an advertisement for the pixel 8 but when trying to order i cannot get it ordered, while my partner was able to get it (same subscription)  

696
D
14 days ago
G
GandalfTheWhite43Beginner
asked in Self Serve
Profile not visible in self serve

I logged into Self serve today to look at my usage and plans, but both my lines are no where to be seen. I’ve tried logging in incoginto mode, different browser, but same result. Is this a Koodo issue ?   

564
E
14 days ago
C
Chicky80Beginner
asked in Self Serve
internet connection

I’m ve arrived home to find out that my internet is. Or longer connected.  I’ve unplugged and replugges the power source but still no connection.  What do I do now?

324
C
15 days ago
Crystal Bourgeois
Crystal BourgeoisBeginner
asked in Self Serve
home interent

Hi I’m trying to figure out if u guys offer home internet? In Benoits cove

211
M
15 days ago
C
customer26Beginner
asked in Self Serve
Need to cancel my plan

I moved abroad almost a month ago and need to cancel my services - can someone do this for me please? 

383
C
15 days ago
S
seateaBeginner
asked in Self Serve
transaction : Rate plan change, is it automatic happened ?

In my kodoo service page :Transaction History,it shows as below, but I did not do anything to change it and the worst thing is I can NOT dial out and receive calls at all for now !! what can I do ?October 30 Rate plan change Rate plan $29 50GB UL Can Min SFD (4G Speed) Effective July 21, 2024

535
G
16 days ago
K
KuttikattBeginner
asked in Self Serve
not able to activate Disney+ with stream+ subscription

I have subscribed stream+ and was able to activate Netflix and prime subscriptions. But when trying to activate disney+, the ‘activate now’ page is skipping to the normal disney+ payment page.  

344
D
19 days ago
R
RajGBeginner
asked in Self Serve
payment bumped

I am billed well over my rate plan for 2 months now. The Koodo sign in wouldn’t take my contact number which made it difficult to contact CSR. I have a Koodo account but my mobile plan doesn’t show. only my internet plan does. How can I resolve my billing discrepancy? Who should I talk with regarding my bill?

676
Dinh
21 days ago

Leaderboard

Terms & Conditions
Koodo Community