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Self Serve

All discussions about Koodo Self Serve.

  • 471 Topics
  • 1,837 Replies
466 Topics
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cbmasonBeginner
asked in Self Serve
Self Server account has been blocked.

I get this error on any network, from any device whenever I try log in to my self serve account. Twitter Support suggests chatting with someone to schedule a call back but I can’t login to do that If I try reset my password I get Really annoying not being able to view my bill or get any help with it. 

808
Boa_Guy Koodo
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LikethegumBeginner
asked in Self Serve
How can i get a new number for my town?

Hi everyone!  I recently moved from Alberta to a rural area in Northwestern Ontario. I want to change the number on my phone that I use for my business, and i would like to use the area code and telephone prefix for my community, so it's not confusing for my clients. That means that my number would be 807 483 xxxxThe closest city that's listed in the self serve options is Thunder Bay, which is 5 hours away from me. How can I get the proper area code and prefix? I went into a Koodo outlet and they didn't know. I can't find a way to call Koodo and ask them. 

495
Georgia Koodo
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aniaxxviiConnector
asked in Self Serve
Phone upgrade

I’m eligible to upgrade phone to Google Pixel 8a (128GB, Obsidian) for $6/mo but when I go to order it the site just keeps on taking me back to the same spot and won’t let me order it. Why does it keep. on doing that?

456
A
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emarrRockstar
asked in Self Serve
Koodo call back doesn't work very well.

It doesn't register the number 1 repsonse required by the automated system.

141
Dinh
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jinjinBeginner
asked in Self Serve
Manage my subscriptions but where is the button of manage?

As this page, can’t find the button of manage. How can i mange my internet plan?the speed is quite slow, i am so disappointed that i would like to upgrade plan first.then if it will not be better, i will switch it to other provider. 

283
Flo Koodo
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dptmrkfhtmBeginner
asked in Self Serve
Transfer Request Cancelled message on the account

Hello,I logged in to my account today and saw a message saying “the transfer request has been cancelled.”I’ve been with Koodo since last November and the transfer had no issue at the time, and then I upgraded the phone on Boxing day and transferred the phone using esim feature and have no issue so far. Can I ignore the message or do I need to reach out to a rep to resolve this?

395
Georgia Koodo
Thisiscrayay
ThisiscrayayOrganizer
asked in Self Serve
Not receiving verification code (Canada)

My teenage son has tried to register his Koodo account to access self serve so I can update my credit card payment info, but he never receives the verification code. He's tried using his email and text but nothing comes through. He receives other verification codes for other things but Koodo verification doesn't come through. I switched to Telus for my phone so I nolonger have access to Koodo self serve. We just need to speak with someone at Koodo so he can access self serve. I have the account number on his agreement if someone from Koodo can please schedule a callback since you have to be logged in to schedule 🙄 or provide a Koodo number I can call, or any help that would be appreciated!

8313
Boa_Guy Koodo
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Daniel AJRockstar
asked in Self Serve
More flexibility for scheduled callbacks required

Callback scheduling should be more flexible, with times offered at different times of day. I am currently offered a callback the day after tomorrow at 7 am, 7:30, 8, or 8:30 am. When I click “more options” I get the same choice. 8:30 am in my location is more then 2.5 hours before Sunrise. A terrible time. Koodo should offer a broader choice of times of day. Some people work shifts, others have babys they don’t want to wake up with phonecalls, etc. Not everybody is happy to take phonecalls in the wee hours of the morning. 

808
Boa_Guy Koodo
Harry999
Harry999Beginner
asked in Self Serve
Unable to activate esim

So i just bought Esim from koodo website and i put my eid number and they said i i will get the esim activation automatically into my network, but i did not, i reset my network settings and everything, still no.. then i tried to scan the QR code they sent me on email if i didnt get automatic activation,. But it says “CODE IS NO LONGER VALID”.please help me

305
D
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WarrentWConnector
asked in Self Serve
I cannot set wifi calling , I cannot add VoLTE add-on to my number

I can’t set wifi calling on my iphone, that said to contact koodo. After researched the website, I realized I need VoLTE add-on. But I can’t find it by self serve. please help me. Thank you!

637
W
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DannyHLiveBeginner
asked in Self Serve
Unable to cancel Koodo Internet

Hello I have recently signed up for Koodo Internet for my own residence and my parents residence but during my cancellation calls with my previous providers it made more sense to stick with them due to pricing. I was trying to schedule a callback for cancellation, however it redirected me to my Koodo Self-Serve account with no option to manage or cancel my services. I have 2 different accounts impacted. Any assistance would be appreciated. 

835
Boa_Guy Koodo
Patrick Chow
Patrick ChowBeginner
asked in Self Serve
Self Service : Change Sim Card does not work

Change sim card with email verification does not work.I get stuck on a loading screen

455
Dinh
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carboo09Coach
asked in Self Serve
Cannot select a free perk - Price was increased without notice

I am changing my plan and it it will not allow me to select a free perk. I want to select the “Unlimited International SMS”. I see hundred of other users having this issue. It seems as if Koodo is trying to scam its customers out of selecting the free perk for any of those who will not jump through the hoops to contact and get this added. My plan pricing was increased $5 by Koodo and I was not notified in-advance of the change. I am trying to change to a plan at my own loss which will reduce the price down by the $5 but I will lose 10GB of my data. By doing that, it seems as though Koodo is also trying to make me give up my free perk by not allowing me to select it. Very frustrated!!! 

11014
Flo Koodo
A
Aux1aux2Beginner
asked in Self Serve
Upgrading a phone

When trying to upgrade and paying upfront to a new phone  on an existing monthly paid preauthorized account it is required to prepay the already paid for monthly fee which would make it being paid for twice. Phone amount plus the monthly plan. The plan is directly withdrawn for the bank account but the phone would be paid for on a credit card not on a tab. Questions is what am I doing wrong when I indicate to keep the existing plan but it still includes it in the final price.

314
Flo Koodo
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Traveling ManBeginner
asked in Self Serve
ESIM

esim, should I use that or just the US roam fee, does esim have data

232
D
K
Kev-HConnector
asked in Self Serve
I am not able to swap my sim through self - serve app.

I have been trying to swapping my SIM card since last night. Already go to step three that receiving the verification code, after I input the code, the page keep looping and eventually they expired..Done swapping SIM cards multiple times already. This time is the worst experiences I ever had with Koodo self serve app. Try to call the customer service just redirect me to talk to the bot. And keep redirect me back to same swapping procedure. This is system is completely not working for me. I have work at this industries more than 13 years and this is the worst experiences I ever had.

545
K
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UseryycConnector
asked in Self Serve
Sim Card activation screen stuck on verification

Trying to activate a new sim card on an existing account. I am able to enter the SIM card#, then I get a verification code on my email, and I enter that. Thats where the screen gets stuck. I thought its the sim so went and got a new sim card. Tried firefox, chrome and safari. Then tried on my phone. Same issue.  

917
Dinh
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widi_2Beginner
posted in Self Serve
unable to port

im trying to port my number from telus to my new koodo account. using the self serve menu i input all info correctly.it then come up with an error for the account number or imei, regardless what i put in.error message “Make sure to input correct number”i have verified all info im inputting is correct

411
Georgia Koodo
H
HaiyanConnector
asked in Self Serve
Could not sennd and receive text message

Hi there,I ported from Fido to Koodo during black Friday, today I found that I did receive any text message after porting to Koodo, and after I sent one message to other phones, they said they did not receive my text message as well.I am usinng iPhone, I did the following methods, but does not work:reset the network setting reboot the iphone enter plane mode and turn on  unplug SIM card several times disable iMessage and turn on Disable RCS and turn onI made some search in this forum, and someone said maybe this is server-side issue, you need to do some check with my phone from server side? Thank you for your help in advance. 

589
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doyle_doyleBeginner
asked in Self Serve
How to sign up for Koodoo?

My goal is to sign up for Koodoo mobile services with a monthly plan.I visit koodoomobile.com → “Self-Serve” → “Log-In”→ `identity` subdomain →  “Register Now”→ `/help` → “Mobility - Monthly”→ Koodoo Assist widget asks which service I want → “Monthly”→ Koodoo Assist widget asks for the Account number or Phone number from my service agreement.Hold up. I don’t have an an account nor phone number. I’m trying to sign up for those. How do I sign up for Koodoo?

581
Allan M
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jessicacoBeginner
asked in Self Serve
Accidentally activated my Stream+ on the wrong Amazon Prime account

I was trying to set up my Stream+ but my auto complete accidentally triggered and it activated Amazon Prime on an unintended email address.Now when I try to activate it says I used the activation link already.How can I turn it off from the mistaken account and move it to the correct email account?

753
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P
PC1Beginner
asked in Self Serve
under one account can I have 2 different mobile?

I was wondering can I have 2 mobile under one same number. Example like if I want one google pixel and want another one Samsung s24 can I do that way?

602
P
S
Scott MorrisonConnector
asked in Self Serve
mesh system

Is Wi-fi 6 lite router compatible with my Eero mesh router system?

373
S
Chris Alexander MacKinnon
Chris Alexander MacKinnonBeginner
asked in Self Serve
Upgrading Stream+ Basic to Disney Standard, no Ads?

Saw the option to upgrade individual plans when I signed up for Stream+ Basic. Paid for Prime with no Ads, $3 additional charge. Wondering how to do the same with Disney?

261
Allan M
S
sonnguyenBeginner
asked in Self Serve
esim replacement

i bought an esim with 30cad plan, but i accidentally deleted the esim before OTP verfication. Im now neither log in the account nor using the esim. Please help to guide me make repleacement old esim with the new esim

441
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