Self Serve

Basically, my esim was deleted and I tried to move it over to a new phone, when I went to self serve it was giving me an error on verifying on my email.  Now I cant even use my phone because I dont have a connection. 

I get stuck at the verification step, once I input the verification code it keeps loading without never completing the sim change, I tried on multiple devices, wifi’s and on my 5g network, always stuck at the same part. The AI chat says that a sim change can’t be done over the phone with an agent. What can I do?? I new (old) phone does not accepts Esims and my previous phone jus tbroke and only had an esim so I cannot use my line anymore. 

Phone 1 Pixel 7 with dead camera, new phone pixel 8. I want to transfer my esim without using the camera. All the explanations go to a QR code which requires a camera

Lost the physical sim card and bought a new phone all while in another country. Still in another country and Koodo Self Serve doesn’t have an option to transfer to esim if you don’t have possesion of the physical sim card. looking for a was to do this.

I started a new account about 5 hours ago.I received account number.Public mobile no longer Working since I agreed to transfer the phone number.But I haven't received any esim from Koodo.And I can't get through on the phone because they can't call.I tried to look up esim, but it only wants to send me a text to confirm, email address is too new.Not a great experience so far 

“Your plan is no longer eligible for unlimited international sms. If you change or remove your free or paid pers, you won’t be able to re-add Unlimited International SMS later”. What does all this mean? 

I switched yesterday from public mobile to Koodo.  Lucky for me my phone works, but when I login to my account the only service I have listed is my stream+ Im supposed to add my bank account to get the discount but the site doesn't even say I have a mobile account.   When I click on mobility it says the site is down.

I transferred my number from Public Mobile to Koodo. However, during the migration process, my eSIM activation failed. The number has been transferred over but I lost access to that number. I purchased a Koodo Tri SIM card from Telus website so I can use it to replace my broken eSIM.So, I navigated to the sim card update page. Self serve > Mobile services > Get help with SIM cards > Update my replacement SIM card Then I entered my SIM card number and went to verification page. Obviously, I can’t receive verification code via SMS because I don’t have access to that phone number.I selected email verification and it’s throwing this error message:“This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now.” So, now there’s no way to receive verification code to update my sim card info.Does this make sense? I haven’t been able to access my phone number for more than a week. Thi

Hello out there - we signed up for the Stream+ Premium bundle this morning, and we are now stuck on the activation. More specifically, we are not Koodo mobile or internet customers. From what we can gather, we need to set up a self serve account to activate the services, but we seem to be caught in a loop where it asks for a mobile number and sends verification via text but the text doesn’t come.Not sure if we are supposed to wait for self serve account setup to be done, if we missed the self serve account setup, or if there’s something else that needs to be done. To reiterate, we are not Koodo mobile or internet customers and, at least from what we’ve read, you can sign up for Stream+ even if you’re not a Koodo customer. we tried the digital assistant but didn’t get any satisfaction there.

Hello, I currently have an old android phone with a sim card. I am considering getting an iphone. I would need an esim on the Iphone. How would I go from a physical sim on my android to an esim on an Iphone? I have tried searching Koodo for this information but cannot find any topics on it.

My account number and IMEI number is not recognized when I am trying to enter it to port my number to Koodo. I did not do spaces, or dashes. I have tried multiple ways. 

Recently, someone explained to me how they went through your whole 611 shenanigans just trying to arrange a support call. The callback system might be acceptable if it actually worked properly—and if your robot bothered to clearly explain when nobody could contact you because support was closed.I have now spoken with several Koodo customers who have expressed serious discontent with this system. Honestly, I was almost relieved to discover that I am not the only person who feels this way about how Koodo handles 611 support situations.Your customers get sent on quite the obstacle course just to ask a basic question, get information, or have an overcharged bill corrected. Ultimately, it feels like a disrespectful way to treat the very people paying for your service. Everything about the process spells terrible customer service.Explain this system to people in other countries—or even to Canadians using different carriers—and they suddenly feel grateful they are not with Koodo.Here is how t

I recently deleted my my esim from my old phone thinking I could just transfer it from the site but when I realized I couldn't and its already been 2 days without a phone cuz there's no one around and I can't get to a kiosk so I'm stuck with no phone or data just my computer with a wifi connection I need a QR code for esim activation sent to my email PLEEASE its the one attached at *********edited by moderator to hide personal information

Hi there, I have moved out of Canada for 2-3 years., so I would like to discontinue my plan with Koodo, as well as paying off my balance. Is there any guide to do so from outside Canada? Thanks 

Hi everyone, I switched from Public Mobile to Koodo for a 5G plan. The migration process required me to get an eSIM. I tried to use my eSIM to SIM adapter but it apparently failed. The number has been transferred to my Koodo account but I don’t have access to that number because eSIM isn’t working. I purchased this official Koodo Tri SIM card from Telus. Do you think this physical SIM card will work fine with Koodo postpaid 5G? https://www.telus.com/en/mobility/accessories/product/koodo-tri-sim

Trying to change my plan from $45 for 10gb to $40 for 50gb (with bank account linked)Every time on perk choice ( data rollover) it gives me the dropped ice cream of sadness. Tried several times on different days for a week. 

Self explanatory. I messed up my password too many times and now I’m “user locked” dispite changing my password TWICE I just want to use my top up voucher that I bought to redeem. I am beyond annoyed. I don’t have another email and I don’t want to wait around for a call if I don’t HAVE to. Please help 

I just added a new line to my account and I'd like to work but it is not letting me do that it's giving me the message looks like you can't right now. I've tried a different browser and the other suggestions but they are not working.

A number of my friend is blocked  on call control  and it won't let me authorize him very frustrating 

I checked all my folders. Did not receive anything. When trying to register with the AI bot, i used the temporary number they showed when ordering the SIM, but the bot says it doesn't match my postal code. 

When I got a call back the first try; there was only one ring. The second attempt there was no one at the other end and it just hung up? I did not realize you needed to wright your account number and temp # down; and need to find out how to retrieve it; since we don't receive and email with that information. 

update: original issue resolvednew issue is i didn’t get the eSIM QR code on email and I cannot get it from self-serve either, i also cannot do port it says failed to submit request

Koodo Assist was such a disappointment. My data ran out, I couldn't top up at all. I tried to call customer support but it kept sending me back to the useless Koodo Assist. After wasting a hour trying Koodo Assist, I then had to drive across town to a Koodo store. The person at the store said my plan no longer existed and I would have to go on another Koodo plan for more money to acquire more data!! She fixed me up in about 10 minutes. So 2 hours wasted dealing with this data issue that I couldn't fix using Koodo's assist.Thinking about changing my carrier. The one time I needed help from Koodo, you and your Assist let me down. Do better Koodo!!!!

I have Koodo physical SIM in iPhone 8. My new iPhone 17e needs eSIM. iPhone 8 cannot do Quick Transfer. Please give me an eSIM voucher or QR code and help me do a SIM swap to keep the same phone number.

Hi there, I need help unlocking my account. I entered the wrong password too many times now my account is locked out. I have reset my password still not working, cleared my cache/cookies and had scheduled a callback from customer service rep but all they did was reset the password again and told me to wait another hour. It is now the next day and still not working. I also had my phone disconnected due to expired credit card that is why I had to try to get into my account to update it but the service rep said it was not expired.. which is not true.. She did not understand I was saying so I just asked her to top up with a different credit card which she did. But I just checked today she had charged me a few dollars more than what my usual phone bill is.