Self Serve

I currently would like to change my plan from a $60 plan to the $15 plan.  My tab is fully paid off and I am just paying for the plan.  How do I just change my plan to the $15 plan?

Hello,I have been trying to add a per to my account (3-day US roaming) but I am unable to. Every time I try, I get an error. I also try the new assistant experience, but the moment it tries to connect me to a rep, it crashes. I am travelling to the US in a few hours, so I would love it if this could get sorted asap.thanks!

My first month bill was outrageous!Over 330 for two $60 phone plans, no extra charges, except for a $5 charge that occurred more than 40 times on Oct 22, the day we purchased the plans,  Of course Cesar on Koodo Assist didn’t answer the question, and then ghosted me. Now I can’t schedule a callback because the chat remains open.Someone from Koodo please call me ***-***-**90

Hello,I have been trying to add a perk to my new line (5G Boost) but I am unable to. Every time I try, I get an error. This is very frustrating and it is impossible to get someone to talk to...

Hi,I activated a new plan and ported my number but had a mishap where I deleted the esim. I tried the recovery method but when I try to send a verification code via email, I get a prompt saying it can't be used because it was recently updated but I never changed my email.Do I have to get a new esim voucher? I really want to avoid paying again for a new SIM..

Honestly I am so sick and tired of them randomly renaming their TABs every 2-3 years simply as a way to block us from upgradingIt really is ridiculousMy current plan is $45 for 60GB 5G in CAN-USA + perksMy promo plan offers show $50 ($40 with auto pay) for 60GB 5G in CAN-USA-MEX + perksOf course neither my current nor my promo plans qualify for the "special" hardware pricing (which is identical on every other carrier if I do port out)Instead for the luxury of getting new hardware I am REQUIRED to take a "Happy" Tab plan (lol)Cheapest is $70 ($60 with autopay) for ... 50GB 5G Canada only (+the $30 for phone !!!)Ironically ALL the Happy Tab plans are Canada only... even the $75 for 100GBSo its like take a decent plan with no hardware, take a garbage plan with hardware, or port out (or beg retentions I suppose is also

Hi there, I'm new to Koodo and already frustrated. I have 2 lines and both have free perks. But every time I click or choose the perks I want it says cannot add at this time. Appreciate it if anyone could help me. Thanks 

My husband can't access his Koodo account. When choosing "forgot password", he does not receive the reset email (he is using the same email address his bills get sent to). When choosing "forgot email address", it says "information entered doesn't match our records", all info is entered correctly and he has tried lower / upper case letters. We get billed for his cell phone every month and his phone works, so we know it's active. The place we bought the phone from says they don't assist with Koodo accounts beyond first setup. What should he do? He needs to make changes to his account.

Does anyone know if Koodo will be offering travel passes to Japan?

Hi, I signed up for the promotion of $10/month for Stream+ Basic that was advertised for me as a Public Mobile customer. I am wanting to cancel my subscription before I am billed again on Monday. I have tried multiple times to cancel on my Self Serve account > Internet and subscriptions > Manage Stream+ Basic > Cancel Subscription. I am unable to cancel it as it says: “Plan change in progress. Hang tight - we're working on tweaking your plan. If you still want to cancel, please undo your plan changes first.”I then try to undo the pending change and the button leads to nowhere, just the same “undo change” screen. Mind you i have NEVER made a plan change so I have no idea why it is telling me I made it and thus unable to cancel my subscription. I called Koodo customer support and also talked with Koodo tech support 5 days ago in which they said they would send out a ticket confirming they cancelled my stream+ - I have received NO text message o

I can't reset my password to log into self serve to set up my sim. Every time I reset password, it says my password doesn't match guidelines. I've tried every combination and web browser. Absolutely awful customer service, how anyone uses this awful company is beyond me.

Have tried now for days, keeps showing this:Yet I have not made any changes, when I click to cancel the apparent changes it does nothing! Keeps stating changes will take effect on January 7th. Yet the only changes are my 3 months of $10 is over and will charge me $23 on January 7th.Seems like they are forcing me to pay the full price after the 3 month discount, which is completely unfair!

Hello, I have been living abroad and just returned to Canada and reactivated my plan. I need to activate a new SIM card, as I unfortunately lost my old one in the move back. However, Koodo refuses to send me a verification code via email due to the email being "recently changed." I have never changed the email on my account! Because of this, I can't get a verification code at all, since my current and only sim card isn't working. I am on the verge of changing services entirely, since I can't currently talk to a rep either without my working phone number. I would just like my email verification code to send! Thanks for any help.

This is the second day I have tried to login to Self Serve. Both days reset password but still no access. Attempts to connect with help from Koodo in vain...Assist asks me to sign in, which I can’t. 

Hello, recently got Telus tv through stream plus.  I’ve tried to activate it but it just takes me to a screen telling me to download the app.  How can I activate it?thanks!

Hi Team,I am using stream plus subscription through public mobile. Now I want to cancel but not getting option to successfully cancel it.Please assist. Regards

I tried to switch physical sim card since I lost the old sim card.The website showed error when I choose to send verification code to my email. "This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now." But since I lost the old sim card I cannot receive text though. I already try clear the browser cache and it didn't help.And I even could not receive call back from rep since I dont have card , how to contact customer service?

Hello Koodo Community,Greetings, I would like to take help to make payment for my koodo Account number: **85 and would like to request cancellation of my account, will appreciate your help and support. I’m travelling outside of Canada. i’m only accessible through my email and facbook account.I tried accessing my selfserve but looks like my account is blockedAppreciate your helpThanks and regardsParvez 

I’ve been trying for the past 2 days to just cancel my home internet and I’ve just been getting a complete runaround. Any help or insights on how I can go about this?? I’ve tried online and it’s not an option and directs me to call I’ve tried calling and not getting through I’m just defeated rn

Last year I bought a SIM for my family visiting Canada and registered a prepaid plan.As far as I remember, a did not register for automatic top ups because they would be here for less than a month.Since then I didn’t check the account status (my mistake).Yesterday I just noticed that Koodo is charging for the account. It has been doing this for many months.Now, here’s the problem:When I try to log in, it says that I need to update my password, but when I click “Proceed” I get an error page. When I try to recover my password, it says that my email address is invalid (it isn’t) I installed the SIM on a cell phone, but it doesn’t connect to the mobile network -- therefore I cannot recover password using SMS They recommend using the chat to schedule a callback -- problem is: to schedule a callback one needs to log in, so I’m back at square oneAnyone from Koodo here to tell me how can I log in to cancel and d

I signed up and nothing is in my account. No order number no plan details even though I paid. When will my account self serve reflects my details??

Koodo moving away from supporting people / loyal customers has been an ongoing trend for quite some time & today I experienced that incompetence first hand. Koodo is becoming an overpriced 3rd tier service even worse than Freedom. (Fizz & Chatr have better client service)The beef started since the Credit Card PAD were forcefully asked to be removed to keep a meagre $5 discount. I was cautious but having two lines and a significant $10 saving every month have to switch for banking PAD. There was no choice whereas I am repenting that decision.For one month, something glitched on Koodo’s side, did not take payment & charged me a Late Payment charge. $3 is nothing to fret about but 3 hours to reach someone was not what I expected & I ended up disconnecting the back & forth chat which went no where. Next month a PAD happened sweeping two months together & a late payment charge. Very furious but swallowed my pride. Now the new bill pops up &amp

In self serve I don’t have manage button to click on, how to cancel the subscription? Please help me out.

I cannot change my self-service password. Even after clicking "forgot password," it still doesn't allow me to change it.I desperately need assistance.

I have moved from Bell to Koodo and followed the supplied instructions. It looks like my phone number has transferred over but my cell phone still has the new Koodo number listed under settlings.  Please help.