Self Serve

eSIM locked need unlocked now DONT know puk had callback they didn’t help at all! Please help asap

Hi, I accidentally locked my e-SIM and my phone is stuck on the PUK screen. I do not have a second phone number to receive a voice callback right now. I am logged into my Self Serve account here. Can an official Koodo rep please Private Message me my 8-digit PUK code directly to my community inbox? Thank you!

 My $10/month discount with auto-pay by bank account was removed, apparently it “expired”.How do I change my plan? It’s not allowing me to change since it was already changed without my knowledge due to the expiration. How can I get this rectified? Thank you.

I am trying to add the “3-Day Easy Roam International” as my free perk but every time I submit the request - I never receive the confirmation email and the perk does not get applied (confirmed by checking add-on’s).I have tried selecting different perks, different browsers, incognito, different devices, clearing cache & cookies but nothing works.Please advise on how to proceed, thank you.

I have Koodo physical SIM in iPhone 8. My new iPhone 17e needs eSIM. iPhone 8 cannot do Quick Transfer. Please give me an eSIM voucher or QR code and help me do a SIM swap to keep the same phone number.

Currently I’m in France, however I forgot to switch to a monthly plan for international text and calling.  Unfortunately I didn’t make a self service account before leaving Canada so when I attempt to create an account the verification text sent to my koodo number is not received. Anyway I could get around that? I could not find a support contact email so I am trying here. Thanks for your time.

I tried to do a seasonal hold since i’m not in canada for a while. But when i clicked it, it just showed a page that keeps loading and I can’t proceed to the next step. Please Help!

I have added the 14 day travel pass. Koodo says it is active as of May 5 and expires June 5.I will not be using it until May 29th. Will it not be active for 14 days from then? If not, how do I cancel?

I’m trying to put my phone plan on a seasonal hold, but the page just refuses to load. It won’t move to the next step at all. I’ve already tried different browsers, incognito mode, and even different devices, but nothing works. Is there another way to activate the seasonal hold?

ANYONE HAVING ISSUES WITH THE SUBSCRIPTIONS PAGE NOT LOADING ON THE KOODO WEBSITE TODAY MAY 3/26

Hi there, I need help unlocking my account. I entered the wrong password too many times now my account is locked out. I have reset my password still not working, cleared my cache/cookies and had scheduled a callback from customer service rep but all they did was reset the password again and told me to wait another hour. It is now the next day and still not working. I also had my phone disconnected due to expired credit card that is why I had to try to get into my account to update it but the service rep said it was not expired.. which is not true.. She did not understand I was saying so I just asked her to top up with a different credit card which she did. But I just checked today she had charged me a few dollars more than what my usual phone bill is. 

I'm trying to change my address through self-serve, but every time I enter my address, the "search" never ends. And if I enter manually, it doesn't find the address, but surrounding ones. I don't want to have to call 😭  help. I've been with Koodo for 18 years and I have lived at this address before, so I'm confused why it can't find it.  Thanks

Was on vancouver island during the time i was charged easy roam and never entered the states or there territorial waters. would like a refund

I’m trying to do the seasonal hold plan, but it does not load and let me go to the next step. 

Hey there i changed my kids phone number yesterday through the self serve and i can text that number and he replies to it from the old number. but my daughters changed fine?!

How do I update my phone number and email so I can track my new device shipment? I accidentally entered an old email that I no longer have access to, and my phone number was entered with two incorrect digits, so I’m not receiving updates on the tracking of my new device.

I am a new cusomter. each time I tried to add the free international call perk to my plan from self-serve, it appears all is done. but I never received the confirmation email, nor was the perk added into my plan. what is going on?

I’m trying to do the seasonal hold plan, but it does not load and let me go to the next step

It has been a week I am trying but it never lets me create an account.I switched to postpaid and my previous account got deactivated.This is a bug in your system.I tried your chatbot for hours but no luck.There is no support.I want to deactivate koodo and mo to another provider.  

Hi. I’ve been trying to add the 3 Day Int’l roaming free perk to my number ending in 45 without success. Can a Koodo rep help me on this?Thanks.

I can’t seem to set up seasonal hold for my account, it keeps loading and never lets me fully set it up, any idea what could be the problem?

When I tried to pause my plan, the webpage just kept loading, so that I can’t do nothing for pausing. It’s same both on laptop and phone browser.Guys, is there any way to fix this problem?

I am travelling to the usa for a week and opted to purchase the 7 day travel pass, however i cannot see it anywhere on my billing profile.

No way to cancel service on site.  Hard to get a call back when dead.  Will they figure it out when they do not get any payments.  Horrible, Horrible service when there is no way to cancel online.  Should be a law about that.

I’m new to Koodo and can’t seem to get the free perk that i’m paying for. Self serve won’t let me add it through any browser. Everytime I log back in it says I havn’t added my free perk again. Round and round it goes.  Could not reach out  to an agent. Their customer service is terrible. Dont provide phone number to reach them directly. Why can’t we just get the service we pay for? This has been a terrible experience so far.