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Self Serve

All discussions about Koodo Self Serve.

  • 461 Topics
  • 1,749 Replies
461 Topics
R
rlalaniBeginner
asked in Self Serve
Unable to cancel home internet

I can't cancel my home internet through the self-service option. I also received a call from Koodo Assist and have been waiting for an hour, with multiple representatives switching the call. Can someone assist me with this?

284
R
1 day ago
R
RajGBeginner
asked in Self Serve
payment bumped

I am billed well over my rate plan for 2 months now. The Koodo sign in wouldn’t take my contact number which made it difficult to contact CSR. I have a Koodo account but my mobile plan doesn’t show. only my internet plan does. How can I resolve my billing discrepancy? Who should I talk with regarding my bill?

342
Bernard Koodo
3 days ago
R
RayyipBeginner
asked in Self Serve
how to access voicemail overseas without incurring roaming charges?

how to access voicemail overseas without incurring roaming charges?

273
D
4 days ago
J
joycehuiwaisimBeginner
asked in Self Serve
Unpause data

Data has been paused for Wai sim Hui - (***) ***-**66Unpause data by choosing an option below:may i know what happened again?

131
Allan M
5 days ago
L
LongCoolElfMember
asked in Self Serve
No service in Agassiz bc

From what I can find Telus is reporting a Cable theft in Sardis BC. I’m guessing this is related to my lack of service in Agassiz . Telus cable theft

372
Dinh
6 days ago
E
Emmery NeupergerConnector
asked in Self Serve
trying to reinstate service

My bill did not get paid while I was sick but I have paid it up now in full  as soon as I discovered  that phone was not working. Account now shows no balance outstanding. But also says my service was cancelled.     I can’t figure out how to reinstate it.I have tried self serve instructions for  reinstatement but I get stuck because it does not show me the “Mobile Services” option after I click Seft Serve.  Just shows meAccount #xxxxxxxoverview BillingLogOutSo I am at dead endIs there any way to get a live person to help with this. 

455
Flo Koodo
7 days ago
S
SholaConnector
asked in Self Serve
Unable to activate stream+ for Amazon Prime and Disney

I subscribed to Stream+ a week ago and my card has been debited. I got the activation email for Netflix, Prime and Disney to activate my accounts. I was able to activate and link my existing Netflix account. However, the activation didn’t work for Prime and Disney. Each time I click on the “Activate now” button in the email and I login to my Koodo account, the system doesn’t load my subscription page, rather it returns an error ”Sorry, your subscriptions list is not available at this time. Please  try again or check back later.” I’ve called customer support and the activation emails were resent, but the issue persists. It’s frustrating that a simple process is becoming very complicated, especially being a new Koodo Subscriber. Please help in addressing this as quickly as possible.

478
Flo Koodo
9 days ago
B
britvBeginner
asked in Self Serve
How do I confirm my telephone number has been transferred?

I’m new to Koodo. I’m using my own device to set up new SIM card. I’ve followed the instructions on how to transfer my current number from my previous provider to Koodo. When the initial text came through, i texted ‘yes’ as instructed. After responding to that text, I installed the SIM card from Koodo into my device as instructed. Almost 4 hours later, I have yet to receive a confirmation or a ‘welcome to Koodo’ text message to let me know everything worked. when logging on to the Koodo website, the temporary phone number I was provided with has been replaced by the phone number I wanted transferred over. When I log into my previous providers app, it says my service is cancelled. I booked a call back appointment with Koodo but never got a call. I just want to find out if my phone is working with this new SIM card with my old number. Help? Anyone? thank you!!

282
B
11 days ago
S
SPKAConnector
asked in Self Serve
got a new phone with SIM

Hello.I already have phone and sim with koodo.3 days ago I purchased a new phone via self serf.Today I got a new phone and a new sim card.Why I got a new sim card if already have one for the existing phone? I want to continue using the existing phone number.So, do I need to use a new sim card with a new phone OR can I just simple move existing sim card into a new phone.And what should I do with a new sim card in a case if I decide to use the existing sim insteadThank you   

373
S
11 days ago
S
ShelShelNew Member
asked in Self Serve
Call Control interferring with calls transfered from Mitel.

I work from home a few days and my calls go through Mitel.  With my recent change over to Koodo to obtain the Call Control feature, I lost the ability to make and receive calls transferred to my cell.  I was able to rectify the outgoing calls by authorizing my direct work number, but I am still not able to answer the incoming calls. I can see the call incoming but it will not ring through to my cell.  It makes no sense to me since the incoming calls would be to my work number that transfers to my cell.  Has anyone (and I know I’m really stretching my hopes here) experienced this and could advise me the way to fix this?I do not want to turn of call control.  I switched to Koodo specifically for this option.  

141
Dinh
12 days ago
M
mark membrotBeginner
posted in Self Serve
reconnecton

can any one reconnect my line 

191
M
14 days ago
M
MatthewrusselNew Member
asked in Self Serve
sim card work with new phone?

I am a Koodo member with the bring your own phone and I have an iPhone X and koodo sim card - If I go buy a new phone through apple or online will my sim card work with my new iphone whether it be a iphone 12,13,14?

151
R
15 days ago
K
KcanMember
asked in Self Serve
sim card swap

I am trying to swap my SIM card and I’m not receiving the email verification and I can’t send it though sms because I’ve lost my phone and original SIM card. I had a spare phone and I’m trying to set this new SIM card up to get my number on it 

242
K
16 days ago
P
PadminiNew Member
asked in Self Serve
Connecting Modem and Router

There is a different port ( optical cable) attached to my home but I believe the modem only has a coax cable. What do I need to do to connect everything ?

201
Dinh
17 days ago
F
FantasticIguanaMember
asked in Self Serve
Got confirmation welcome but ported number not working

I went to self-serve to port my old number to Koodo. Had old Sim in phone still. Got message from old carrier asking me to confirm. Texted “yes.” Got Welcome to Koodo text. Self-serve now shows old number.Here’s the problem: once I put in the Koodo Sim, it ONLY recognizes the “new” Koodo number (that I do not want), NOT my old number! Tried to put old carrier Sim back in but it shows as deactivated.No clue how to fix this as I can’t get texts to the number Koodo has on file and it appears impossible to get a human. Any tips? I’m on an iPhone 14.

324
Dinh
22 days ago
T
Tess.1955Beginner
asked in Self Serve
unsubscibe forum

Please unsubscibe me from these constant messages from understandably numerous issues with Koodo and no personal contact to get issues resolved.I can’t even find the way to unsubscibe from the subforum.Please unsubscibe me yourself from all these messages.  

191
Mayumi
24 days ago
A
AdallBeginner
asked in Self Serve
pay tab balance, not on my next bill

I’d like to pay off my tab balance using a credit card instead of having it on my next bill.  How can I do that ? 

231
O
1 month ago
T
Tude14New Member
asked in Self Serve
US roaming.

I have a Canada - USA plan and I see that I have easy roam enabled, I just want to make sure that isn’t going to charge me on my upcoming trip, do I need to turn that off? 

332
G
1 month ago
K
KimmyPMMember
asked in Self Serve
Adding a Second Line to Monthly Plan

I want to add a second line for my son who is going to school. When I go through the steps it makes it seem like it might wipe out my number etc. I want to be sure if I follow the steps that my plan will stay the same and just add a second line for him for the $15 plan. Anyone else have a second line for their kid on their main plan? Thanks in advance! 

1136
Sophia
2 months ago
M
msmith204New Member
asked in Self Serve
internet

I currently have DSL internet, was planning on switching to Koodo internet this weekend. All of the equipment showed up. I didn’t know it was going to be Cable internet. Basement is a mess of old wires, previous owners may have had cable at some point.. Koodo website said I don’t need a tech visit. Is there an easy way to find the cable I need? Thanks

1252
O
2 months ago
pidjin
pidjinConnector
asked in Self Serve
Address isn't appearing when trying to change

Hello! When going into my Self Serve and changing my Billing Address, it’s unable to find my Apartment Unit number when listing off addresses they believe is mine.My RBC account that’s linked to my preauthorized payments has the correct address - so I don’t think it’s a concern with having it match.  For example *not my actual address*, I put in:Address: 1234 Letters Ave    Unit: 123A    ( there’s two buildings, A and B ) Then it will give me a list to choose from like:100A 1234 Letters Ave 200A 1234 Letters Aveetc. So it’s able to recognize my apartment address, but unable to get my actual unit number.Is there any way I’d be able to get this changed properly?I’m wanting to get a new phone and have it shipped, so I’m not wanting to chance it going to any other unit lol.  Thanks in advance for your time helping me out :) 

592
pidjin
2 months ago
A
ashimojha36Beginner
posted in Self Serve
postpaid sim activation

I lost my phone and got a new sim card today. I wanna activate the sim and get the same old number.

351
O
2 months ago
E
emarrRockstar
asked in Self Serve
How can I find out what is using my Data during the night

What little data I get each month gets used up by something during the night. I so very seldom use my data.

565
E
3 months ago
Michael Mansell
Michael MansellBeginner
asked in Self Serve
Reset password broken?

I’m attempting to reset the password. Clicking Login, then the Forgot link by password, and then entering my email address, and then clicking Submit does nothing. Looking at the browser developer tools shows all sorts of errors when clicking the Submit button. I’ve tried Firefox, Chrome and Edge. Any ideas?

493
Dinh
3 months ago
Greg Porteous
Greg PorteousNew Member
asked in Self Serve
Equipment delivery

My equipment came early, my activation date isn’t for two more days. Can the activation date be changed?

331
O
3 months ago

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