All discussions about Koodo Self Serve.
- 776 Topics
- 3,076 Replies
Hi,My SIM card just stopped working yesterday. I have tried to restart my phone and check the network settings on my phone, neither of those things fixed the issue. I also tried inserting the SIM into another phone, that also did not work. It just says emergency calls only and shows no bars. I had a schedule call with a customer service rep, they said they’d make a ticket and the technical team would look into the issue and call me back.I gave my home phone number to call, but if I step out of the house when they call, could they email me or something?
I see multiple posts where this is an issue. We're also unable to select our perks for our two numbers through self serve after multiple failed attempts. Did all the cache clearings and incognito attempts as well.We just want the premium voicemail. Is there anyone that can help?
Hi I am receiving my bills in French I can’t find out how to make it English.Looking at these previous Questions someone on here changed it for these people. Can Someone please change it for me…Can this please be done quickly as I need to submit my bills for tax purposes
To whom may concern,I’m a monthly user of Koodo. And I received an email from CIBC including a promo code and an unique validation code for Koodo plan. When I apply it to my order it shows”Sorry, it looks like this promo code isn't eligible with the items in your cart.” But I cannot find other places to apply it. Could you please help me? Thank you!
I suspect my number is being used virtually somehow. I have been receiving calls from strangers who says that they received a call from my number when I did not call them at all. I need to talk to a rep, but I keep getting a bot. How do I talk to a live human being? There aren’t any options for the problem that I am encountering.
I’ve tried several times to simply update the new expiry date on my credit card and/or whole card.It keeps erring out to ‘Oops! Something went wrong - try again later’. How long do I have to keep trying “later”, later as in every day.I tried to communicate with the binary bit byter (AKA Artificial something, certainly NOT Intelligence). But it just wants to put ads about upgrading. :(I have already seen dozens of the how-to, but doesn’t say how-to fix ‘Try again later’.I have a self-serve pre-paid account. Thanks~v
How can I contact koodo customer service by email or anywhere online? I already left canada and my friend lost my SIM card.how do I contact koodo customer service?I don’t think I can take phone call. Please send me a new sim card either to the country I am at now or to my friend in TORONTO please!!!! Urgent!!!! my Instagram is @barerq please contact me there !!!!!!!
I started three new sim deals last Friday and I am still not able to select any of my perks for any of the numbers, does it usually take this long to sort out ? Everytime I select one it comes up with an error stating “It looks like you can’t choose a Perk right now.”
Recently | damaged my SIM Card and purchased a new one and was surprised to discover that I couldn’t log into my Koodo Prepaid Self Serve with the password I am 100% sure I set for this particular account.Also, when attempting to change my password and following through with the copying over the 6 digit code sent to my phone , I complete all the input fields correctly and receive the error message stating “We cannot process your request at this time”. I only wish to change over my account to the new SIM Card I bought as I have been having intermittent problems with my current SIM due to a minor oversight on my part. I have the new card ready to go as soon as this login/change password issue can be resolved. Any help would be greatly appreciated!Regards,Chris
I have two separate Koodo accounts under different ownership names (mine and a spouse). Does the “add a line and get $5.00 off for 24 months” offer qualify if I add the ‘Line 2’ to the ‘Line 1’ account and combine the two accounts?if yes, thank you.If not, why?
On March 20, I signed up in a Telus store for a Koodo account for friend in need. I am the account owner and the payment is automatically drafted from my bank account monthly on the 16th. Today my friend isn't able to make or receive phone calls or texts. I've had him try all the usual things...restart phone, pull SIM card and reinsert, airplane mode is off, mobile networks are on, do not disturb is off, etc.I didn't set up the self serve account at the time of purchase, but I did set up my 4 digit PIN while in the Telus store. Now I can't check the account, because I can't set up the self serve since it's sending a verification text to the phone that won't receive texts!Any help would be greatly appreciated!
I am trying to upgrade to the iphone15 pro max in natural titanium 1TB and it's giving me the error message that it's not compatible with items in my cart. There is nothing in my cart :( Cache has been cleared and tried in my computer and phone with same error message.
Changed my phone number a few months ago, recently run into an issue where i need to change it again. I go into my profile to change it, select my province and city, then i select my area code and first 3 digits. At this point it is suppose to show me number i can choose from but nothing pops up. It wont let me go to the next page or anything at all. It just gets stuck at that point.
I have a new SIM for use in a bring your own phone (pixel 3). Installed the card today and attempted to text my contacts. Texts send to other Koodo phones on my account go through fine. Texts sent to contacts on Rogers and SaskTel go through but when my contacts reply the texts go to someone who says they have my # assigned to them. (My contacts confirmed this with the other person). Calls from a landline also go to my phone. Has anyone heard of this/ have a fix?
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