Self Serve

Why does Koodo always have so many issues I have 4 days left in the billing period yet my texting usage or data usage counter still nothing working man Koodo is more of disaster then rogers or fido 

Hello,I have been using an iPhone SE (2nd generation) and have recently purchased an iPhone 17. I am trying to transfer my current eSIM from my SE to my new iPhone, but I have not been able to complete the process.First, I tried using Apple’s eSIM Quick Transfer between the two iPhones, but it eventually prompted me to contact Koodo for assistance.Next, I tried using Self Serve. From there, I went to “Mobile Services” and clicked “Get help with SIM cards and eSIMs.” This led me to the “Manage your SIM card or eSIM” page, where I selected “Transfer my eSIM to a newer device.” I then chose “Transfer an eSIM from iOS to iOS or Android to Android,” but it only redirected me to a help page.Before purchasing the phone, I visited a Koodo store and was told that I could transfer my eSIM through Self Serve in just a couple of minutes.I have been trying to resolve this for a few hours now and would really appreciate your help!Thank you very much.

I’m trying to buy the Latin America Easy Roam 7-Day Pass (60$), and every time I click on confirm changes to finalise the purchase,  I get an error message saying that the page isn’t loading and to try again later. It’s been multiple hours and I’m still getting the same error message. How do I go about getting the package?

I have a technician coming tomorrow after 6 days of no internet and trying 2 new modems. What should my course of action be if they cannot set it up? It says my Internet was activated July 1st, I’ve tried every single method, I’ve waited hours for lights to stop blinking, I’ve reset, changed coax ports and power cycled at least 30 times this week. This feels absolutely terrible.

My internet subscription was cancelled without my knowledge. I had received my modem and router in the mail but hadn’t set it up as my activation date wasn’t till July.  I have not received any email regarding why it was cancelled or if it can be renewed nor have I received an email about returning the equipment.  The payment had gone through to Koodo so it wasn’t a card issue. 

Hi everyone, I'm hoping someone from the community or a Koodo moderator can help me with an urgent situation.My setup:I'm a Koodo prepaid customer on a 1-year prepaid plan. I ported my existing phone number to Koodo. I am currently outside Canada and will be for the foreseeable future.The problem:I'm trying to create a Self Serve account, but registration requires a verification text message (SMS), and I'm not receiving any SMS while abroad. Because I can't complete Self Serve registration, I'm effectively locked out of managing my own number.My main concerns:How can I register for Self Serve / verify my identity when I can't receive the verification SMS from outside Canada? Is there an alternative verification method (email, account PIN, callback, online chat) that doesn't depend on receiving a text? If I never complete Self Serve registration, will I still be able to keep my ported phone number when I eventually return to Canada? I want to make sure the number isn't lost or recycled.

Hi,I just switched from public mobile to koodo. account established, but number is not ported out properly. Rebooted several times. Do I need to delete old eSIM? Or shall I enter them(SM-DP+ Address, Activation Code & Confirmation Cod) manually if it can be provided somehow?

Hello, I have difficulty with the Koodo network. I am new here and have bought a plan for use before porting from Public Mobile to Koodo but it is not working as it says "Your order is in progress. Your account has basic access for now. You'll get full access when your order ships."I am confused and frustrated as it is over 24hrs since that happened, I have been charged and still nothing. I need to Port out of my current network and if Koodo won't work out, then they should let me know and return my money.  Thanks

Hi Koodoo, i have tried using the Koodoo assitance but in veil and theres no email options. I also do not want to share my facebook account with you. A customer has registered an accoutn with multiple phone numbers with my email address. Can you please advise how to cancel the account? This is a massive risk of phishing, scam and inpersonating. Please address this as soon as possible. 

i have 4 subscribers. 1 is active, 3 are active with temp numbers waiting for sim cards to be delivered. they were mailed out june 11th, and today still nothing received. talked to koodo support and they said to go to the dealer and buy 3 sims, and then swap online myself.i tried the swap, website says to do 2 factor authentication and it selected my email. but would not send it because the email was changed recently. i had no option to use my active cell number as the 2 factor authentication. gotta wait for tomorrow for an agent to reach out to me….urgh….is there no other way?

I am paying for 2 lines & plans for my daughter and myself. I was told at a store that I can choose 3 days free roaming in the USA for both of us but could only find the perk on my account. Please advise how I can get this perk for her asap. Thank you  

I need both phone numbers related to my account can reactivate from today to 25, June.Both of the numbers were canceled earlier than I asked.  Thanks

I asked cancel my account after 24 this month, but it be stoped today.I need to reopen it until 25 

My account has been locked for about a week now after too many failed attempts. I’ve waited an hour after it got locked AND I’ve reset my password twice and I still can’t get into my account. I need to get into my account to update my payment information.

eSIM locked need unlocked now DONT know puk had callback they didn’t help at all! Please help asap

I would like to know what is the charge for changing my phone to a different phone is there an activation fee or any other charges

I want to switch the free perk to "3 day international roam". I tried it online self service but it did not work. Can the representative help me switch it? Thanks.

I signed up and got credit approved to move to koodo for services, however I dont have a phone (lost) to answer the message to approve the port over.  I was hoping to move to koodo and then pay a phone plan on top.  Any idea how i might get this going without the yes message?

Bought a new  phone for my son. We attempted to transfer to an iPhone 16  from his  old phone with a physical SIM. During the move, the conversion from physical SIM to eSIM failed. It did however deactivate my physical SIM so now I have no service. on either phone. Can someone assist? Thank you

My activation date has already passed. I’ve tried both coax outlets in my apartment and rebooted the modem several times. The DS light keeps flashing continuously, and the US and Online lights never come on. Could you please check if my line has been properly activated and provisioned? If the line is active, could you check whether there is a signal issue with the coax connection in my unit and whether a technician visit is required?

I am a prepaid customer, bought SIM at at a store. I received a invitation link via SMS to create a self-service account. I left it for a week and then tried with different browsers and devices to sign up for days now but it always says, when using the invitation link or without that “my session has expired, please try again”. That cant be the case because passing the verification checks (Phone number, email) takes me roughly 2 mins max.I need to create the account urgently or I will loose service.

I get "Service Unavailable" check back in 1 hour but it has been 3 days and still getting the same message. I just switched from Public Mobile so I would like to register . Does anyone know when this will work? I am starting to regret moving from Public Mobile. 

Hi All,I traded in my phone for a new Apple phone and trying to figure out how to get a QR code from Koodo to set up the esim on my new phone - Any help or guidance on this?Thanks

I scheduled two separate callbacks via Koodo Assist this week (Thursday at 7 PM and Friday at 10:30 AM), to speak with customer loyalty and retention team, received the 15-minute warning text messages for both, but no one actually called my phone both the times.Because the automated call back phone system is completely failing to reach me, I cannot use the regular customer service lines.Can an official Koodo Moderator please send me a private message here on the community forum to authenticate my account so we can resolve this directly over text?Thank you.

Over two weeks ago, I split off from a joint account with my now ex and an agent called to talk me through the process. She took all the relevant info, we discussed pricing, she sent me the account set up email, etc.I did all the things but when I log in it just stays on the Overview page. I can see the menu options for Shop, Self Serve and Help but when I click on Self Serve it just reloads the Overview again but never goes to billing, etc.I tried everything, and then I tried the chat feature but it was useless...no matter how I answered it didn’t fit into any of its limited questions and answers. What a waste. Finally, I set up a return call from Koodo. During that call they were verifying who I was and when I gave them my birthday they said whichever one of their agents who set up my account put down the wrong birthday! They said there was nothing they could do and told me to visit a Koodo store in person.Today I drove to 30 minutes to the nearest store. Told them my issue. The agen