All discussions about Koodo Self Serve.
- 528 Topics
- 1,962 Replies
Missing VoLTE option on Galaxy S23 Plus
Hi,I received a SMS from Koodo announcing that VoLTE is enabled on the network.https://www.koodomobile.com/en/help/volte-koodo-prepaidI have a Galaxy S23 plus and I don’t see the VoLTE option on the phone. I check out many sites on the web to find why.Is it related to the Koodo network that I don’t have the ability to enable VoLTE or it’s a mission option on the phone?Thanks
Help: Unable to change my free perk
I’m having an issue in self serve > manage my perks. When I click on it, I'm getting a blank page for perks. I want to change my free perk from "unlimited international minutes" to "unlimited international SMS".I have tried:- clearing cache/cookies- different browsers- different laptopsNone of the above has helped.I have already tried to do this over the phone with a Koodo rep and they experienced the same. My new billing cycle starts soon on April 2nd and I want to get this change done before that, so that I can use it starting with the new billing cycle. Please help.Thanks.
unable to change perks
Unable to change perks, tried using mobile device and laptops for Koodo account loginIt says initializing then turn to a blank pageCurrently having speed boost but it does not really make a difference, the speed depending which area I resideWant to change the perks to unlimited international messages. Do not want to make any other change to my plan tho.
Website says not found when trying to make payment arrangement
I’m trying to check off the “pay in installments” option for my phone bill. It lets me click it, lets me choose the subscriber (I have more than one line under my name) but once I select either of the two it leads me to a page that is all white and says “Not found” at the top left corner. This happens if I try from my mobile internet on data, my wifi or at home on the computer. Any reason? Usually if the pay in installment option isn’t available it will lead me to a different screen that says so, but this screen is different.
$5 increase in service charge starting in February 2023
I just got a text from Koodo stating that as of my next billing in February my monthly rate will increase $5. What gives? That’s a 10% increase and I’ve only had that plan for 6 months. I can feel the greedy hand of the parent company groping for my wallet. We already have the highest rates of any country in the known universe. So if you try to downgrade to a cheaper plan you find there isn’t one for you anymore because they’ve already bumped up all the plans. A 10% cash grab right across the board. Jeez!
Need to change my cell number, but koodo now giving me option
Hi there, I’m trying to change my number and followed the instructions on the Help page and went to the Self Serve web page. Under “Manage my phone number” the only option I have is the “Transfer status: Complete”. Can you someone please help me out?
my phone number and postal code don’t match for self serve register
Hi i signed up Koodo today and tried to register self serve, however, the phone number and postal code don’t match. I guess the sales person or someone put wrong postal code. I showed my driver licence when i signed up and even the name spell gets wrong as well. how can i figure it out? If i call directly Koodo help centre, they’ll help? What’s the customer service phone number?
Data does not restart on billing cycle day
For months now my data has not been restarting on-time. My billing cycle day is the 23rd of every month and I usually only get it at the earliest the 28th, sometimes later. This is getting annoying because I run out of data and make getting around without a connection much harder. I’m also essentially losing money because of this as I get charged a month’s worth of data and only can access it 3weeks out of that month, sometimes less.I tried getting in touch with customer support but that bot avoids it all costs
website will not update my billing/shipping address
Hello,My phone is dead and I am trying to buy a phone online. When I try to update my billing/ shipping address, the website tells me it will take a few minutes to update, but my profile still says my old address. It’s been 24 hours. I didn’t have a problem finding it through the Canada Post function, so I don’t know what the issue is. I’ve tried several times. Even logged out and back in again. Tried from different devices. Looks like there is no way to call customer service anymore. I could request that they call me but my phone is dead and I don’t have an alternate phone number.Please help! Thank you!
New customer, received SIM card in mail but no account activation email yet.
How long does it normally take before receiving the account activation email? It appears that without my activation email, I can’t create a self-serve account and set up my new SIM card. While I’m eager to do that, I’m more concerned that I’m not able to cancel my services with my old provider until I get my new services set up and port in my phone number.Yes, I’ve already tried looking in the junk mail and haven’t found anything. All I have is my sim card order number: HFO35127954 Edited to add:I ordered the SIM card on March 6th, it shipped out on March 7th and I received it today, March 13th. I didn’t think it would take a whole week for an email to reach me; even snail mail has proven to be faster.
How to forward sms abroad?
I didn’t set up call forwarding while in Canada because I didn’t have a phone number to forward to. Now that I am abroad and have a new sim card I need to forward sms messages coming to my Canadian number to a new foreign number. Could someone please explain how can I do that? I looked thought SelfServe menues of https://www.koodomobile.com/en, but didn’t find a place to enter a number of a phone to forward sms to.Thanks
Are there people in this community who can fix my billing address?
The Self Serve Address Change application is BROKEN !When I start typing my address, my correct address IS found. But when I select the correct address, the pop-up window that then appears and says “We think we’ve found a match. Select your address:” shows an incorrect address - an address that does not exist !The same window pops up with the same incorrect address when I enter my address Manually ! In effect, there is NO OPTION to enter my address manually.I’ve seen somewhere that Address Change can only be done via Self Serve for “Privacy and security reasons”. Then I saw posts here by others with problems changing addresses. They were helped by people who were “Mobile Master” or “Official Rep”. Who are these people? Are they employees of Koodo like those whom I used to talk to on the phone in the past?For years, I haven’t worried about my billing address being incorrect - because I don’t get my statements in the mail. But now I may need to worry about it if I decide to orde
Has anyone else noticed that the Koodo Assist chat program is utterly useless. It's a run around and a computer generated response system. It takes you almost 3 tries just to get a call back scheduled. You can't report a payment thru it. It kept telling me to hit next to report under where it said to pay bill or set payment arrangement. The only problem the next button wasn't on my screen. I typed it. And next thing you know. It's asking me about warranty for my phone. Who ever thought this up. Was an idiot. I've seen grade schoolers program better chat response programs . Let's go back to being able to speak to a live person. If your in Canada let's also make sure it's a Canadian we are speaking to please.
Issues connecting new SIM card
Having issues with connecting new SIM card. I lost my previous SIM card while travelling and purchased a new one. I get to step 5 (https://www.koodomobile.com/en/help/koodo-sim-support) and the screen keeps loading after putting in the verification code from my email. I really need help with this as I am not getting my messages and can’t use my phone when not on WIFI. I tried to get a call back from a customer service rep and then realized I can’t be called on my number as it’s not associated with the new SIM yet. URGENT help!
Issue with self serve (change SIM card)
Hi! I've try to change the SIM card of my account because my phone was stolen and whant to keep my ils number! Step 1: sérial number of the SIM card (worked). Step 2: where i whant my code to be send and choose Email. Step 3: put the code and get the check mark. Click OK and after nothing happen until i received a error because ( they "can't" do it for now come back later to retry ) its been like that since 24h ... What can i do???
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