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Self Serve

All discussions about Koodo Self Serve.

  • 515 Topics
  • 1,968 Replies
515 Topics
I
Internet_UserConnector
asked in Self Serve
Self Serve is broken

I am unable to access my subscriptions via Self Serve. It has been out of order for awhile now. When will it be fixed?

519
D
1 hour ago
K
kelltron3000Beginner
asked in Self Serve
looking back on old text messages

I am wondering if there is a way that I can look back on my history of text messaging in order to figure out when me and my fiance officially began to message one another. if we could guess it would be May 2024.

142
Allan M
5 hours ago
Y
YehanBeginner
asked in Self Serve
link the old and new account

Hello,I recently returned to Koodo during Black Friday through the assistance of an agent. The agent used their email address to process my transfer. However, when I try to log in to my Koodo account, it still shows my old account from when I was a previous customer, and I cannot access my new account associated with the recent transfer.Could you please help me merge or access my new account?  I noticed that my old account still has a balance of $12 remaining. Could you please help me link the old account to my new one and transfer the balance over? Let me know if you need any additional information to process this request. Thank you!And I have changed my plan to 29dollars/20g, why still charged me 40dollars for a month 

181
Dinh
1 day ago
R
RyanHFXBeginner
asked in Self Serve
Koodo Intenet - Unable to Cancel via Self Serve

I’ve seen other people post the same issue within the last month. You go through all the steps to cancel, you get to a page that has you tick the boxes for why your canceling, and then you have two buttons, Cancel in Orange or Keep. When you press the cancel, it just refreshes the page and prompts you to tick boxes again and nothing happens. Can’t say I’m surprised this is as broken as the internet service. 

322
R
1 day ago
E
ECCBeginner
asked in Self Serve
Perk / Auto-Pay Discount

hi,I switched to Koodo on Dec 2, 2024 and received the SIM card on Dec 5, 2024, so I completed the self-serve registration and activate the SIM card on Dec 5, 2024.Then I chose the free perk for “Unlimited Long Distance Pack (27 countries)”, and set up the “Pre-Authorized Debit” on Dec 5, 2024.Do I need to wait until the start of my next billing cycle Jan 2, 2025 in order to start using the unlimited international distance call, and receive the $5 auto-pay discount?Thanks.

231
Georgia Koodo
2 days ago
G
Goalie20Beginner
asked in Self Serve
Prepaid to Monthly

My father has a prepaid line that I switched to monthly during black Friday so he could upgrade his phone. I used a promo code that was specific for switching from prepaid to monthly. However, he never received any emails to set up his monthly self serve account. How do I switch his self serve account over to monthly and will his prepaid line cancel itself?

161
Flo Koodo
2 days ago
S
Scott MorrisonConnector
asked in Self Serve
mesh system

Is Wi-fi 6 lite router compatible with my Eero mesh router system?

243
S
3 days ago
D
DeeMarieBeginner
asked in Self Serve
Lost and then found phone (no longer accepts SIM)

Hello,I lost my phone at the end of the summer, so reported it lost/stolen and then bought a new phone. I just found my lost phone and want to give it to a family member,  but now it won’t accept his SIM card. At the Apple store they said that it is on some registry as being blacklisted (i.e., stolen) and so I need to clear that so it will accept another SIM. Right now it just shows the SOS, but not Koodo when I insert my family member’s SIM card (no other functional SIM cards work on the phone either)Is there anyway to deal with this online? I tried to reactivate the phone via Self Serve, but that doesn’t work because they ask me for the phone number which is associated with my new phone and so is listed as “active”. Please help! I’ve already spent hours on this (not to mention the hours originally looking for the phone and then the money to buy a new phone).Thank you very much!  

201
Flo Koodo
3 days ago
W
WillWeberBeginner
asked in Self Serve
Bringing My Own Phone to a Current Plan

I am currently a Koodo Customer, with a current Koodo plan that I like. My current phone is an iPhone 11. I would like to buy an iPhone 16 Pro Max  from the Apple Store, and start using that with my current phone plan. The only problem Is, iPhone 16s use an eSIM whereas the iPhone 11 uses a physical SIM card. How do I make the transfer? Koodo is so horrible to deal with, and id like the transition from phones to be seamless and not impact my phone plan.

171
O
3 days ago
R
RaysOrganizer
asked in Self Serve
Can't access internet and subscription

I can’t access my internet and subscription in self serve it always says “ Sorry, your subscriptions list is not available at this time. Please try again or check back later.” I called this issue also to Koodo and they said they will call me back never heard from them again. Hope someone can help me solve this issue thank you in advance.

393
Jarrett Greenwood
3 days ago
R
Reefy2025Connector
asked in Self Serve
New Activation and Self-Serve Issues

Like with other people, a callback cannot be scheduled.I am a new customer. I wanted to move two lines from another carrierI signed up Nov. 30th via the Koodo website for the Black Friday BYOD deal. There was no option to set up a second line from the beginning, but Koodo community posts said that can be done after setting up self-serve using that first line.First problem is,  I still have no temp phone number/account number/follow up email sent to me from that initial transaction.Second, in fear I would be unable to set up self serve for my initial order in time to get the same deal for my second line, I called in later on Nov. 30th to set up line 2 manually over the phone. I don't know if this was done on the same account created by my online activation (I did mention the online activation to the rep), but unlike the online registration, I did get a follow up self serve activation link, an account #, and temp phone number via email this time. Though when I logged in, I am only seeing

669
Darius Koodo
4 days ago
S
simoBeginner
asked in Self Serve
change mobile number is dead of website

Hello there, Today, I wait for few hours and then try few times the change mobile number function but it still show me an error, i tried the  Koodo Assist but It totally not work for me...bad experience for first time user.

265
S
5 days ago
I
I am very angryBeginner
asked in Self Serve
How can I schedule a call back when I don't have Facebook?

How can I schedule a call back when I don't have Facebook or twitter account and I do not want to have an account. That means I am not able to use the chat with the koodo robot asistant. 

325
D
5 days ago
Sleiman Yammine
Sleiman YammineBeginner
asked in Self Serve
New Number

Hi,I recently got a new phone number with Koodo yesterday online. However, Canada post is on strike so I wont get the number for who knows how long, is there a way I can get issued an esim while i wait? Or go to a store to get my sim issued?

222
D
6 days ago
S
SCAKBeginner
asked in Self Serve
stream + acrivation issues

I purchased Stream + premium however the activation email just bring me to my subscriptions page and there is nothing to click.  It just says purchase in progress.  Netflix worked through their own separate email they sent for activation

223
Flo Koodo
6 days ago
W
WeeThimbOrganizer
posted in Self Serve
Self-serve, "System can process request..."

Hello, *System can’t process requestI’m trying to add a tab plus plan and an S2FE but it won’t work in self-service. I’ve tried different browsers, and tried incognito mode, but nothing seems to work.   

7513
Flo Koodo
6 days ago
V
vdbaschBeginner
asked in Self Serve
Cyber Monday - can't update address from PO Box to Street Address and no call back

Very upset w Koodo! I want to upgrade my phone but can’t update my address.  My billing address is a PO BOX - I am trying to update my address to my STREET ADDRESS but the system won’t allow me to do so because my street address is not in the drop down box to select.  I have tried to ask for a CALL BACK - the system just goes around in circles and won’t let me schedule a call back. I’ve done call back before so I know how to do it.I want to upgrade - and can’t without changing my address.Just want to talk to a person!!! PLEASE

364
Flo Koodo
6 days ago
E
ericdoanBeginner
asked in Self Serve
Can't replace a temporary number within Koodo (koodo to koodo)

I just received a CPO iphone 14 from a rep I bought from Reddit. The package included a temporary sim with a temp number. He sent me a link to change the temp number to my current number. However when I tried to do that, it would not let me change. Can it be because my current number is already subscribed to koodo. The rep never mentioned anything about new activations only. Now I’m stuck with 2 phones and 2 numbers. Please help. Thank you.

121
Allan M
6 days ago
S
steveyxe2Beginner
asked in Self Serve
Cannot change plan in self serve

I successfully changed the plan on two of my three lines, but the last one keeps giving me error. Yes I have tried different devices and browsers. Can anyone help with this?  

254
Georgia Koodo
6 days ago
K
KrysssBeginner
posted in Self Serve
no one called me back

I have scheduled a call with Koodo but no one called me back. I have waited for a long time. How come?

243
Georgia Koodo
6 days ago
A
ASK2025Beginner
asked in Self Serve
worst experience

Reaching to a live agent in Koodo is near to impossible. I spoke with a live agent Kalvin Yesterday after 3 hours of wait. He reviewed my acct and told me you have an offer Samsung Galaxy S 24 FE for $0 plus $34( 39 -5) on plane plus tax. It was attractive offer and I was willing to take. Agent asked me he will call back today so you think and decide about this deal. Today as I was expecting no one called back and online I did not find that deal when I login my Koodo acct. I will now move to some other carriers company where at least one can get any help.

181
Allan M
6 days ago
Chris Alexander MacKinnon
Chris Alexander MacKinnonBeginner
asked in Self Serve
Upgrading Stream+ Basic to Disney Standard, no Ads?

Saw the option to upgrade individual plans when I signed up for Stream+ Basic. Paid for Prime with no Ads, $3 additional charge. Wondering how to do the same with Disney?

161
Allan M
6 days ago
I
itsmeeeBeginner
asked in Self Serve
Can't update address

I can’t update my shipping address from a box # to my street address.  No callback is available.  Would like to order a phone today.

91
Flo Koodo
6 days ago
N
N_CarrBeginner
asked in Self Serve
Wrong Shipping Address Name

A decade ago, I had a subaccount under my mother’s account. She hasn’t been with Koodo in years.Now, I am trying to buy a new phone, but the shipping address has her name auto-filled and doesn’t let me change it.On a related topic, the promo text messages I get about once per month ALSO have her name on it. I’d also like to have that fixed.

383
Flo Koodo
6 days ago
aa1047
aa1047Beginner
asked in Self Serve
Cannot login to self serve

Hello, I used Koodo on last year. But when I try to login self serve today, I cannot login. It only say “That was unexpected! Your username and/or password appears to be incorrect. It’s also possible that your password no longer meets our requirements to keep it secure. Please reset it here.” When I try to reset, I haven’t receive any email. How can I login to self serve again ? Thank You!

305
aa1047
6 days ago

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