Self Serve

My account has been locked for about a week now after too many failed attempts. I’ve waited an hour after it got locked AND I’ve reset my password twice and I still can’t get into my account. I need to get into my account to update my payment information.

eSIM locked need unlocked now DONT know puk had callback they didn’t help at all! Please help asap

I would like to know what is the charge for changing my phone to a different phone is there an activation fee or any other charges

I want to switch the free perk to "3 day international roam". I tried it online self service but it did not work. Can the representative help me switch it? Thanks.

I signed up and got credit approved to move to koodo for services, however I dont have a phone (lost) to answer the message to approve the port over.  I was hoping to move to koodo and then pay a phone plan on top.  Any idea how i might get this going without the yes message?

Bought a new  phone for my son. We attempted to transfer to an iPhone 16  from his  old phone with a physical SIM. During the move, the conversion from physical SIM to eSIM failed. It did however deactivate my physical SIM so now I have no service. on either phone. Can someone assist? Thank you

My activation date has already passed. I’ve tried both coax outlets in my apartment and rebooted the modem several times. The DS light keeps flashing continuously, and the US and Online lights never come on. Could you please check if my line has been properly activated and provisioned? If the line is active, could you check whether there is a signal issue with the coax connection in my unit and whether a technician visit is required?

Hello, I received my new Koodo modem and router, and it was indicated that I would not require a tech visit based on a review of my address, however upon receiving the equipment, I note that it is a coax cable that is required. My existing internet (rogers) is on wire and not cable, and they seem to have removed the coax. I would like to schedule an install as I am paying for internet I cannot use.

Hi

Would having the address incorrect that it was shipped to, interrupt the service, when plugged in at the correct address? My address is 72 but was sent to 75.. I can’t find the wireless network. help

I am a prepaid customer, bought SIM at at a store. I received a invitation link via SMS to create a self-service account. I left it for a week and then tried with different browsers and devices to sign up for days now but it always says, when using the invitation link or without that “my session has expired, please try again”. That cant be the case because passing the verification checks (Phone number, email) takes me roughly 2 mins max.I need to create the account urgently or I will loose service.

I get "Service Unavailable" check back in 1 hour but it has been 3 days and still getting the same message. I just switched from Public Mobile so I would like to register . Does anyone know when this will work? I am starting to regret moving from Public Mobile. 

Hi All,I traded in my phone for a new Apple phone and trying to figure out how to get a QR code from Koodo to set up the esim on my new phone - Any help or guidance on this?Thanks

I scheduled two separate callbacks via Koodo Assist this week (Thursday at 7 PM and Friday at 10:30 AM), to speak with customer loyalty and retention team, received the 15-minute warning text messages for both, but no one actually called my phone both the times.Because the automated call back phone system is completely failing to reach me, I cannot use the regular customer service lines.Can an official Koodo Moderator please send me a private message here on the community forum to authenticate my account so we can resolve this directly over text?Thank you.

Over two weeks ago, I split off from a joint account with my now ex and an agent called to talk me through the process. She took all the relevant info, we discussed pricing, she sent me the account set up email, etc.I did all the things but when I log in it just stays on the Overview page. I can see the menu options for Shop, Self Serve and Help but when I click on Self Serve it just reloads the Overview again but never goes to billing, etc.I tried everything, and then I tried the chat feature but it was useless...no matter how I answered it didn’t fit into any of its limited questions and answers. What a waste. Finally, I set up a return call from Koodo. During that call they were verifying who I was and when I gave them my birthday they said whichever one of their agents who set up my account put down the wrong birthday! They said there was nothing they could do and told me to visit a Koodo store in person.Today I drove to 30 minutes to the nearest store. Told them my issue. The agen

Hello, I have moved addresses and I am trying to move my Koodo Internet.  The system says to use Koodo Assist to schedule a callback, but when I use Koodo Assist to schedule a callback, it just repeats the message to use Koodo Assist to schedule a callback. There doesn’t seem to be another way to change my Home Internet address for my modem.  Does anyone have any other solutions on how to change your Home Internet address? 

I used up all my data and I normally get a text where I can add more. This time I cannot and when I went online to self serve I couldnt either. I am only getting a response - Try again later.How can I call Koodo?Its been 24 hours and I need data to work!!!

Does anyone know how to get a proper account statement from Koodo ?   In the business world, a customer can normally get a transaction statement showing a running balance for a given period of time !  I can’t find any such thing in self serve.   I have been getting overdue notices for the past two months for approx one whole month’s service, but checking back a whole year in my banking records I can’t find any month where a payment was missed.  Transaction History, the way it is presented, is essentially useless for showing when the apparently missed payment occurs …….. Any suggestions would be appreciated ! 

Hi Guys, my koodo network is down from yesterday. May 22nd of 2026. Is there anybody else having the similar problem? Can you please let me know? Thank you, and I am trying to contact kudo. Helpline, or could assist is still not working. It's directly just going on voicemail and I'm getting notification after hours.  Later, all my banking is paralyzed and also no SMS services is activated.Do you guys have similar problem?Please advice.

Hello, I am unable to change my free perk from roll-over data to 3-Day Roam International. I am going abroad in 4 days, and would appreciate help ASAP. Thank you.

I’m trying to register for Koodo Self Serve using my phone number, however it gets stuck on text Message. Currently, I’m not able to receive the text message as I’m using the sim card inside Mifi. Is there any work-around to register ?

Hi, none of my numbers are working right now. My number transfer failed and I am stuck in a situation where I cannot make or receive calls or texts on either my temporary number (514) or my original number (***-***-****). My service is not usable at all. Please urgently fix this or reset my line and assign me a working number so I can use my service.  **edited by moderator to hide personal information  

Hi, I accidentally locked my e-SIM and my phone is stuck on the PUK screen. I do not have a second phone number to receive a voice callback right now. I am logged into my Self Serve account here. Can an official Koodo rep please Private Message me my 8-digit PUK code directly to my community inbox? Thank you!

 My $10/month discount with auto-pay by bank account was removed, apparently it “expired”.How do I change my plan? It’s not allowing me to change since it was already changed without my knowledge due to the expiration. How can I get this rectified? Thank you.

I am trying to add the “3-Day Easy Roam International” as my free perk but every time I submit the request - I never receive the confirmation email and the perk does not get applied (confirmed by checking add-on’s).I have tried selecting different perks, different browsers, incognito, different devices, clearing cache & cookies but nothing works.Please advise on how to proceed, thank you.