Hi there,
I have moved out of Canada for 2-3 years., so I would like to discontinue my plan with Koodo, as well as paying off my balance. Is there any guide to do so from outside Canada?
Thanks
Solved
Discontinue number
Best answer by MilkyWay
Assuming you are on a postpaid plan, you can send a message to a rep on Facebook Messenger or Twitter to cancel your line, since you are currently not in Canada. https://m.me/Koodo
Once your line is cancelled, you will receive your final bill on your Self-Serve account and you can pay off the outstanding balance. https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel
For a prepaid plan, you can cancel your pre-authorized payment on your Self-Serve account. Your line will eventually be suspended and cancelled after 90 days of non-payment.
Assuming you are on a postpaid plan, you can send a message to a rep on Facebook Messenger or Twitter to cancel your line, since you are currently not in Canada. https://m.me/Koodo
Once your line is cancelled, you will receive your final bill on your Self-Serve account and you can pay off the outstanding balance. https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel
For a prepaid plan, you can cancel your pre-authorized payment on your Self-Serve account. Your line will eventually be suspended and cancelled after 90 days of non-payment.
+4Hi, I’m curious...
If you’ve been outside Canada for 2–3 years, were you still paying your bill through auto‑withdrawal? If that’s the case, your Tab should already be paid off within 24 months.
Can you still access your Self Serve? You can check the tab history.
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