Skip to main content
Koodo Community
Question

Unable to choose a perk

  • July 22, 2026
  • 6 replies
  • 58 views

I just added a new line to my account and I'd like to work but it is not letting me do that it's giving me the message looks like you can't right now. I've tried a different browser and the other suggestions but they are not working.

6 replies

Forum|alt.badge.img+4
  • Mobile Master
  • July 22, 2026

Were you able to sign up and select your plan to your new line or are you stuck and unable to sign up without choosing a perk?

What perk are you trying to sign up for?

Are you able to select a different perk for now?


  • Author
  • Connector
  • July 22, 2026

Everything went fine otherwise, new line is in place, number ported but perk still unavailable. Trying to get rollover data.


Forum|alt.badge.img+4
  • Mobile Master
  • July 22, 2026

Are you able to select a different perk for now?

This solution has worked for some customers where they are able to select a different perk and then are able to select the perk they want


Forum|alt.badge.img+4
  • Mobile Master
  • July 23, 2026

Let me flag a rep for you.


Georgia Koodo
Forum|alt.badge.img+4

Hi ​@Trevor Gear, we were able to add the $0 Rollover Data perk to the line ending in *37 on your account. You should be able to confirm the perk in your online account. 


  • Author
  • Connector
  • July 23, 2026

Thanks for resolving this.