Transferred phone number from previous carrier 4 hours ago

It seems like the port transfer was successful, but your network settings are not set up properly. You may need to reset your network settings on your phone.

Since it is telling you that iMessage and FaceTime is not working properly, you can turn off and restart the feature to see if that solves the problem. https://support.apple.com/en-ca/119859

Hi

From your description, calls working both ways is a good sign the port is going through. But if your Koodo network still isn't showing and you can't register for iMessage/FaceTime, the port likely hasn't fully completed on Koodo's side yet.

Just to confirm, are you using the new SIM Koodo sent you (physical or eSIM)? And have you checked the port status in your Self Serve account?

things that you can try for now and see if any of these can help:

- Log in to Self Serve and check whether the number transfer shows as complete.

- Restart the phone with the SIM in, then toggle Airplane mode on and off.

- Turn iMessage and FaceTime off, restart, then turn them back on so they re-register on the Koodo network.

Thanks for your advice! 

I followed the directions for the number transfer, switching to the new physical Koodo SIM after accepting the transfer via text message on my old carrier SIM. I have tried  so far:

• restarting the phone,
• resetting the network settings
• turning off and on imessage and facetime
• editing the number in my settings through iphone (it won’t let me save my number and says my number isnt associated with my phone)
• turned on and off airplane mode
• turned off my device for 10 mins while removing my SIM card and then putting it back in before turning it on. 
• checking self serve through my laptop and it shows my transferred number on my koodo account

None of these steps have fixed the issue. I’m thinking there’s still something that needs to be initiated on Koodo’s end before this issue will be solved.

When you signed into self-serve and checked the porting status, did it show as 'completed'?

Have you tried inserting your SIM card in another device and putting it back into your phone?

im in this same situation right now and koodo is closed so there's nobody to talk to… can receive and send calls, but no text message receiving or sending, voicemail also fails. port was done 4 hours ago and shows as complete on the self serve overview.

It has a message at the top of my account that the transfer has been completed, yes.

I unfortunately don’t have any other device to test putting the SIM into. Hopefully it sorts itself out overnight or I’ll give Koodo a call to connect about porting issues.

Thank you again for your help on this!

It sounds like your number is only partially ported.  I suggest calling the Porting Team directly at 1-844-232-7678.

i swapped sims with a phone that i ported this morning and same issues, the sim that i ported in the morning works fine in the other phone. so my conclusion is whoever they have processing the porting in the afternoon messed up something as megan.s1994 is also experiencing same issues as me.

have 2 lines
sim 1 ported in the morning works in both phones (voice, sms texting, voicemail)

sim 2 ported in afternoon same issues in both phones (no sms texting, voicemail not working)

tried calling this number, tells me that there is not porting request for my number (i assume because its already marked as complete). then sends to the main menu, which sends you to koodo assist and they are closed so can’t speak to anyone right now.

If the porting team number is not working for you then you will need to request a callback via Koodo assist

https://www.koodomobile.com/en/help?autobots=rollout

You can send a message to a rep on Koodo Expert Messaging to sort out your porting issue. It is not a live chat, but your inquiry should be at the front of the line when the reps are online and they should get back to you within 1 or 2 hours during business hours. https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs

​@megan.s1994 if you haven’t fixed the issue yet, i was able to fix my problem by contacting koodo via the expert messaging and they performed a complete network profile refresh on their system.

all seems to be working now, able to make voice calls, sms texting, imessage, voicemail.

Glad to hear that it worked for you!