I checked all my folders. Did not receive anything. When trying to register with the AI bot, i used the temporary number they showed when ordering the SIM, but the bot says it doesn't match my postal code.
Solved
Didn't receive an email after ordering SIM. Cant register self-serve.
Best answer by Oliver C
Hi there,
for security reasons, please remove your personal info from your post. This is a public platform for anyone to see. To confirm, have you received any other confirmation email yet from Koodo saying that the order has been processed and that the account is active? How long has it been since you placed the order? As it can take up to 2 business days for an order to be approved by Koodo. Once approved and the account is created, you will receive a confirmation email with a link to setup your Koodo self-serve.
If this is the case and it has been more than 2 business days, you can reach the webstore team by sending them an email and they can update you on the order. If it hasn’t been that long yet, I would give it another day to wait for the order to be processed. Once complete you will receive an email to setup a self-serve account. You can reach the webstore here: koodo.webstore@koodomobile.com
Hi there,
for security reasons, please remove your personal info from your post. This is a public platform for anyone to see. To confirm, have you received any other confirmation email yet from Koodo saying that the order has been processed and that the account is active? How long has it been since you placed the order? As it can take up to 2 business days for an order to be approved by Koodo. Once approved and the account is created, you will receive a confirmation email with a link to setup your Koodo self-serve.
If this is the case and it has been more than 2 business days, you can reach the webstore team by sending them an email and they can update you on the order. If it hasn’t been that long yet, I would give it another day to wait for the order to be processed. Once complete you will receive an email to setup a self-serve account. You can reach the webstore here: koodo.webstore@koodomobile.com
+4Hi
Just to double check, have you received an email to sign up for self serve or you tried to register directly with the virtual assist?
I received the email about 5 hours later, and set up self-serve successfully. Thank you guys. (resolved)
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.