Needing help, I haven’t logged into my Koodo account for just about a year and want to change my plan but every time I try to log into my prepaid self serve account it says “user locked” I’ve waited hours like others say tried again said the same thing, changed the password still says user locked. Has anyone else had this issue and how did you resolve it?
Question
locked out of prepaid account
The prepaid site is somewhat glitchy.
I recommend requesting a callback via Koodo Assist
+4Yes it’s the correct address because that’s how I sent my reset password link
Just to confirm, are you currently residing in Canada? Without VPN? And not using satelyline internet? I asked since their security system might flag suspicious activity and didn't allow you to change password properly
Yes it’s the correct address because that’s how I sent my reset password link
Just to confirm, are you currently residing in Canada? Without VPN? And not using satelyline internet? I asked since their security system might flag suspicious activity and didn't allow you to change password properly
Yes Canada, have not messed with VPN. Even tried another device and same thing
This is a known issue. However, you should be able to bypass it with this glitch. You can register your Self-Serve account with another email address and you should be able to get back in.
+4Yes it’s the correct address because that’s how I sent my reset password link
Just to confirm, are you currently residing in Canada? Without VPN? And not using satelyline internet? I asked since their security system might flag suspicious activity and didn't allow you to change password properly
Yes Canada, have not messed with VPN. Even tried another device and same thing
If that is the case, you will indeed need to schedule another callback. Because the account has been locked for more than a year, your password might be expired
This is a known issue. However, you should be able to bypass it with this glitch. You can register your Self-Serve account with another email address and you should be able to get back in.
If I self register with another email will it mess up my auto payment or charge me twice?
No, it will not affect your payment method if you register with another email. It will just change how you login to self-serve as the account will be registered with a different email address. It will also not charge you twice.
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