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Self Serve

All discussions about Koodo Self Serve.

  • 625 Topics
  • 2,448 Replies

625 Topics

S
samnatche
asked in Self Serve

Ported in my number from PM, it says it was successful online but I still have the temp number active

I ported in my number from PM over 18 hours ago, it says it was successful online and even my account from my old provider is now inactive, however the number I ported in is not active still and the temp number that I choose when selecting my plan is the only active number. There is no way I can contact Koodo rep and I have scheduled a call back but it is very frustrating that there is no one to help

2
Boa_Guy Koodo
6 days ago
P
paulphotoBeginner
asked in Self Serve

Pu

I need a PUK code , How do I get one ?

3
Boa_Guy Koodo
7 days ago
I
indo.canadianConnector
asked in Self Serve

Help: Unable to change my free perk

I’m having an issue in self serve > manage my perks. When I click on it, I'm getting a blank page for perks. I want to change my free perk from "unlimited international minutes" to "unlimited international SMS".I have tried:- clearing cache/cookies- different browsers- different laptopsNone of the above has helped.I have already tried to do this over the phone with a Koodo rep and they experienced the same. My new billing cycle starts soon on April 2nd and I want to get this change done before that, so that I can use it starting with the new billing cycle. Please help.Thanks.

6
Boa_Guy Koodo
7 days ago
N
NeethaBeginner
asked in Self Serve

Need PUK code

Need PUK code urgently

2
Boa_Guy Koodo
7 days ago
C
CynthiatcBeginner
asked in Self Serve

2 sims cards

I change my phone provider to Koodo last week and I receive 2 sims card today. From the email last week I was assigned a phone number and I was able to transfer my old phone number to Koodo today. When i logged in my account, I saw that I have two numbers, my old one that I transferred and I guess the one from the second sim that I received. I don’t want to get charge twice on my first bill. What am I supposed to do? 

3
Dinh
8 days ago
J
JoStanBeginner
asked in Self Serve

How to go back to old plan from seasonal hold?

I have a tab balance and concern about the early termination charges if I choose the new plan available in self serve when trying to reactivate my koodo service. There were no options there to go back to the old plan and I can’t also speak to any of the agents as they can’t currently call me because my service is currently on hold. I urgently need my service back so would really appreciate anyone who has an idea on this. Thank you so much in advance!

2
R
8 days ago
A
ArtofwarAdvocate
asked in Self Serve

Switching to $55/75 GB + 1 Perk/Month plan?

Hello,I am currently a very happy Koodo Mobile customer on a $55/50GB/month plan. I have quite a number of friends who are also with Koodo that have been able to switch over to the new $55/75GB + 1 Perk/Month plan for existing Koodo customers. I am logged into my account and have not been able to switch to it… not sure what the problem is. I am wondering if you are able to swtich that for me ... “as long as my existing montly credits are not lost” and I will keep the same rollover data perk as I had before? It would be greatly appreciated.THanks so much.... Arthur

2
Bernard Koodo
8 days ago
N
newcomerBeginner
asked in Self Serve

Self Server Register

I did receive a self-serve registration email but when I click on the link, I just get sent to the basic koodo website. I’ve attempted to register using koodomobile.com/support but typing that in only sends me back to the basic koodo page. I have my Koodo phone number and my account number. 

3
Bernard Koodo
9 days ago
M
mcgautreauConnector
asked in Self Serve

Replace a lost SIM card

The North American SIM was lost while overseas, I need to replace it in an old-fart ZTE flip phone. How do I set this up?

1
M
10 days ago
C
christianaraeAdvocate
asked in Self Serve

Cannot change rate plan in self serve

I have been trying to change my rate plan all day and I keep getting an error saying: “It looks like you can’t choose a Perk right now.” This happens even if I choose that I’m not going to choose a perk. It says to try again in an hour but I’ve been trying for hours now and it’s the same error. It also says if the problem persists to try the chat, but the chat cannot help me.Can I please get a rep involved?

5
C
11 days ago
D
D2hsdanBeginner
asked in Self Serve

Can't change plan with self serve

Been trying for days to change plan but keep getting error with ice cream cone picture.

5
Flo Koodo
11 days ago
K
KrysBBeginner
asked in Self Serve

Mailed Phone - New Sim

I lost my phone and the new one I ordered came in the mail with a new sim. I need to be able to activate my SIM card but need my phone number to receive the verification code. I can’t get in my email because I need the 2 step verification code to my phone. But I can’t get it going. Any suggestions?

1
D
12 days ago
Peter Grant
Peter GrantBeginner
asked in Self Serve

Koodo assist fail

I can’t get a callback since Koodo assist won’t load.  I have two attempts to change my password and I was informed since it wasn’t me, to contact Koodo.  How do you suggest I do that?

1
D
12 days ago
G
GamingTRockstar
asked in Self Serve

Issue choosing perk when trying to change my plan.

I currently see an offer for 30GB (With Free Perk) for $50 on both mine and my girlfriends accounts. However when either of us try to make the switch, we get the below error. Any advice as the chat system for Koodo doesn’t seem to have an answer and I have to wait for a call back.     

10
G
12 days ago
K
kobe24Beginner
asked in Self Serve

Can't Change Billing Address

I am trying to change my billing address through self serve since my house numbers are not in the correct order, I successfully submit the address change which was found by Canada post, waited over 15 minutes, refreshed ect and it still does not change.

7
Flo Koodo
12 days ago
Brandi Tiffin
Brandi TiffinBeginner
asked in Self Serve

New Customer - -No Account #

Hello, just received my Sim Card however I have yet to receive any email about my service agreement or anything that will allow me to create a self serve account. Was hoping to actually be able to use my phone. Flagging a rep would be helpful.  

1
M
12 days ago
S
SEphiaBeginner
asked in Self Serve

Change of plan

Hi, I changed my plan at the beginning of this month from 2gigs to 15 gigs. My selfserve dashboard says that I only have 12 gigs. And my partner's plan, that I have not switched, has been reduced from 2gigs to 1 gig. What's happening?

3
Dinh
12 days ago
B
Brian KrauseConnector
posted in Self Serve

Changing to monthly plan

I was wanting to switch over from my Koodo prepaid plan to a monthly plan. We saw on my wife’s monthly account a deal to add a line for $39/mo with 20Gb of data. We signed up and ordered the SIM card. I have the SIM card now and have been trying to move my old number from prepaid and have not had any luck. I tried using both the IMEI # and the account # and I keep getting a message saying incorrect number (they are the correct numbers). They say it’s easy to do on self  so you don’t have to pay the $50 connection fee. So far I have spent 2 hours of going around in circles. Any help would be most appreciated.

6
B
13 days ago
S
sarahshah123Beginner
asked in Self Serve

Koodo Shock Data

I noticed that Koodo has the shock data information letting you know the percentage of data you reached however I’m not getting a single notification. I’m also going to try to buy some extra data as I need it URGENTLY but it won’t send me any options to buy some extra data which I really need. 

4
srlawren
15 days ago
T
Troyzerdude143Beginner
asked in Self Serve

Email address sim card changing time error

I have had my outlook address linked to my self serve account for longer then 1 month, now when I try to change my SIM card and I am on the screen receive verification code via text or email I go email and I get this pop up notification on the webpage saying something like this email needs to be linked for longer then 48 hours which is obsured because it’s been longer then a month with this email linked to my account i can’t use my Mobile number because it’s gone and has a dead battery no way to find it so that’s a dead end can somebody explain how to work around this strange type of complication I don’t want to call koodo because they charge 50$ per call about changing account details etc and I can’t afford that right now somebody please help should I try a computer I don’t exactly have one tat I can use right now unless I’m willing to walk half a city away in the bearing heat not prepared so please help 

4
M
16 days ago
O
oana23Beginner
asked in Self Serve

Unable to update billing address

Hello, kindly assist to fix this glitch. I am trying to change my billing address on self-serve since couple of days, the address is found by Canada post, the page shows successfully updated, and then nothing happens. I refresh, restart, clear all cache, restart the phone even, nothing changes. Kindly help, it is urgent. Thank you 

4
O
17 days ago
SAFOR3V3R
SAFOR3V3RBeginner
asked in Self Serve

Call control not working

Can't go onto call control my account. When I go into manage account and go to call control it just keeps saying "page isn't working, koodomobile.com isn't able to handle your request". What's going on?

2
SAFOR3V3R
17 days ago
M
MoonjoolConnector
asked in Self Serve

Data Preferences not updated

I recently added data for the first time to my plan, and am concerned about managing it. On checking my “data preferences” page it still shows me as having “pay per use” data and states my data will not automatically be paused when I reach my limit. Shock-Free Data alerts You've opted not to receive any notifications or to have your data paused when you reach your limit. Additional data will be charged on a pay-per-use basis. If you'd like to change your preferences, please schedule a callback with one of our reps at www.koodo.com/chatPay-per-use data roaming alerts You'll get text alerts for the following pay-per-use (PPU) data roaming charges:$25$50$75$100( PPU roaming data will also be paused )Only users with permissions or access to Self Serve can unpause data and allow additional data to be charged on a pay-per-use basis. I requested a call-back as it says, spoke to a rep who ASSURED ME that data notifications are on. I waited until the end of the billing cycle and rechecked my ac

5
M
18 days ago
C
CarolatHomeConnector
asked in Self Serve

How to set up data alerts?

I want to set up data alerts but when I try to do it through the chat it just loops me back to what is below.  Any idea how to set up?Thank you.      

5
C
18 days ago
C
CC29Beginner
asked in Self Serve

Can't Update Billing Address on Self Serve

I am trying to purchase a new phone and have been unable to update my billing address on Koodo self serve. When I go to my Koodo self serve profile to make the change it says the change was successful and to wait a few minutes for it to take effect but it never changes to the new address. This has been a reoccurring issue for the last several days. I need this resolved asap as I use my phone for work.

3
Flo Koodo
18 days ago

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