Self Serve

I just added a new line to my account and I'd like to work but it is not letting me do that it's giving me the message looks like you can't right now. I've tried a different browser and the other suggestions but they are not working.

A number of my friend is blocked  on call control  and it won't let me authorize him very frustrating 

I checked all my folders. Did not receive anything. When trying to register with the AI bot, i used the temporary number they showed when ordering the SIM, but the bot says it doesn't match my postal code. 

When I got a call back the first try; there was only one ring. The second attempt there was no one at the other end and it just hung up? I did not realize you needed to wright your account number and temp # down; and need to find out how to retrieve it; since we don't receive and email with that information. 

update: original issue resolvednew issue is i didn’t get the eSIM QR code on email and I cannot get it from self-serve either, i also cannot do port it says failed to submit request

Koodo Assist was such a disappointment. My data ran out, I couldn't top up at all. I tried to call customer support but it kept sending me back to the useless Koodo Assist. After wasting a hour trying Koodo Assist, I then had to drive across town to a Koodo store. The person at the store said my plan no longer existed and I would have to go on another Koodo plan for more money to acquire more data!! She fixed me up in about 10 minutes. So 2 hours wasted dealing with this data issue that I couldn't fix using Koodo's assist.Thinking about changing my carrier. The one time I needed help from Koodo, you and your Assist let me down. Do better Koodo!!!!

I have Koodo physical SIM in iPhone 8. My new iPhone 17e needs eSIM. iPhone 8 cannot do Quick Transfer. Please give me an eSIM voucher or QR code and help me do a SIM swap to keep the same phone number.

Hi there, I need help unlocking my account. I entered the wrong password too many times now my account is locked out. I have reset my password still not working, cleared my cache/cookies and had scheduled a callback from customer service rep but all they did was reset the password again and told me to wait another hour. It is now the next day and still not working. I also had my phone disconnected due to expired credit card that is why I had to try to get into my account to update it but the service rep said it was not expired.. which is not true.. She did not understand I was saying so I just asked her to top up with a different credit card which she did. But I just checked today she had charged me a few dollars more than what my usual phone bill is. 

I'm trying to change my address through self-serve, but every time I enter my address, the "search" never ends. And if I enter manually, it doesn't find the address, but surrounding ones. I don't want to have to call 😭  help. I've been with Koodo for 18 years and I have lived at this address before, so I'm confused why it can't find it.  Thanks

Hi Team,I am currently outside of Canada and my phone got lost during a car trip.  I need the full procedure to deactivate my current physical sim card and also to re-activate an eSIM remotely with the same number. I’ts hard for me to come canada right away as I left recently. I would appreciate all the info i can get. Thanks in advance

I cannot change my self-service password. Even after clicking "forgot password," it still doesn't allow me to change it.I desperately need assistance.

I have moved from Bell to Koodo and followed the supplied instructions. It looks like my phone number has transferred over but my cell phone still has the new Koodo number listed under settlings.  Please help.

I’m outside of Canada and I used my phone number to receive a 2fa text message. I received an email from Koodo telling me that I have a roaming connection, although I didn’t use any roaming data or make phone calls.Does that mean I’ll be charged for roaming?

Is it possible to get Internet right on my phone (instead of data) or is that a far stretch? 

should i go to an outlet?

I am disputing a ticket for texting and driving to prove I was not on my phone but can only go back 90 days.  I see the support site says they MAY be able to pull old data with a court order.  Can I not do this proactively and get my own usage?  I need to go back to October 2024.

So when I try to login (PREPAID), I get the invalid user/password message. After that I try the ‘forgot password’ and get the codes, I try to reset password. Then I get this message, even though my password follows all the criteria I get this message.“The password you entered does not meet the requirements. Please ensure it follows all listed requirements including no use of personal information, common phrases or match your previous password.”I tried different browsers, and no change. What should I do?

I have two phones on my plan. When checking usage only one phone is showing text activity even though it has been used. Not using messenger. Can this be turned off or why would this happen?

I bought a SIM card today from Telus (Koodo) to activate my old iphone. By accident, I gave the email address that I used to register my husband’s phone last fall.The email password doesn’t work because Koodo Self Serve wants me to reset the password. I select this option and am supposed to receive a 6 digit verification code via text (or email). The code never arrives. I have tried multiple times.I am going to have to cancel the service if i can’t access this. Can anyone help?thank you

I will be travelling abroad for more than a month. I’m using a prepaid plan right now. When I go to the self-serve website, I don’t see any option to set up a seasonal hold plan. How can I do this? Thank you!

I think it may overlap with the active period of my old internet. My old internet provider used the the Rogers network if that helps!

Is it possible to turn off the US roaming email and text notifications when you have a Can-US plan? I live about 4 km from the border so it jumps to a US tower regularly.

My goal is to sign up for Koodoo mobile services with a monthly plan.I visit koodoomobile.com → “Self-Serve” → “Log-In”→ `identity` subdomain →  “Register Now”→ `/help` → “Mobility - Monthly”→ Koodoo Assist widget asks which service I want → “Monthly”→ Koodoo Assist widget asks for the Account number or Phone number from my service agreement.Hold up. I don’t have an an account nor phone number. I’m trying to sign up for those. How do I sign up for Koodoo?

I was trying to set up my Stream+ but my auto complete accidentally triggered and it activated Amazon Prime on an unintended email address.Now when I try to activate it says I used the activation link already.How can I turn it off from the mistaken account and move it to the correct email account?

I was wondering can I have 2 mobile under one same number. Example like if I want one google pixel and want another one Samsung s24 can I do that way?