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Self Serve

All discussions about Koodo Self Serve.

469 Topics
1,791 Replies

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469 Topics

AdallBeginner

pay tab balance, not on my next bill

I’d like to pay off my tab balance using a credit card instead of having it on my next bill. How can I do that ?

Tude14New Member

I have a Canada - USA plan and I see that I have easy roam enabled, I just want to make sure that isn’t going to charge me on my upcoming trip, do I need to turn that off?

552

4 months ago

KimmyPMMember

asked in Self Serve

Adding a Second Line to Monthly Plan

I want to add a second line for my son who is going to school. When I go through the steps it makes it seem like it might wipe out my number etc. I want to be sure if I follow the steps that my plan will stay the same and just add a second line for him for the $15 plan. Anyone else have a second line for their kid on their main plan? Thanks in advance!

msmith204New Member

I currently have DSL internet, was planning on switching to Koodo internet this weekend. All of the equipment showed up. I didn’t know it was going to be Cable internet. Basement is a mess of old wires, previous owners may have had cable at some point.. Koodo website said I don’t need a tech visit. Is there an easy way to find the cable I need? Thanks

2042

4 months ago

pidjinConnector

asked in Self Serve

Address isn't appearing when trying to change

Hello! When going into my Self Serve and changing my Billing Address, it’s unable to find my Apartment Unit number when listing off addresses they believe is mine.My RBC account that’s linked to my preauthorized payments has the correct address - so I don’t think it’s a concern with having it match. For example *not my actual address*, I put in:Address: 1234 Letters Ave Unit: 123A ( there’s two buildings, A and B ) Then it will give me a list to choose from like:100A 1234 Letters Ave 200A 1234 Letters Aveetc. So it’s able to recognize my apartment address, but unable to get my actual unit number.Is there any way I’d be able to get this changed properly?I’m wanting to get a new phone and have it shipped, so I’m not wanting to chance it going to any other unit lol. Thanks in advance for your time helping me out :)

1222

5 months ago

ashimojha36Beginner

posted in Self Serve

postpaid sim activation

I lost my phone and got a new sim card today. I wanna activate the sim and get the same old number.

741

5 months ago

emarrRockstar

asked in Self Serve

How can I find out what is using my Data during the night

What little data I get each month gets used up by something during the night. I so very seldom use my data.

755

5 months ago

Michael MansellBeginner

asked in Self Serve

Reset password broken?

I’m attempting to reset the password. Clicking Login, then the Forgot link by password, and then entering my email address, and then clicking Submit does nothing. Looking at the browser developer tools shows all sorts of errors when clicking the Submit button. I’ve tried Firefox, Chrome and Edge. Any ideas?

703

5 months ago

Greg PorteousNew Member

asked in Self Serve

Equipment delivery

My equipment came early, my activation date isn’t for two more days. Can the activation date be changed?

351

6 months ago

h hNew Member

asked in Self Serve

if i use self serve online account to change my prepaid phone no, is there a fee?

i see there is change phone no option via my self serve online account but i dont know if there will be a fee, please let me know, thanks

311

6 months ago

BadovermanCoach

asked in Self Serve

sim card fee for iphone 15 pro max

Hiso besides going back up in price, the iPhone 15 pro max is also adding a $10 SIM card fee along with the $15 shipping fee for online orders. If this iPhone only accepts eSIM activations, why is there a SIM card fee and what would you do with a physical SIM card.. unless they’re referring to an eSIM voucher you’d need to activate your plan with, but nothing is specified. Anyone know what’s up with this? Thanks

844

6 months ago

FederalAuditorConnector

asked in Self Serve

SIM registration API error-message in self-serve "Oops! Something went wrong. Please try again."

I lost my phone and got a new SIM from Telus, but when i try to register in Self Serve, I get an error message: “Oops! Something went wrong. Please try again.”I tried to schedule a call back, but there’s no place to provide an alternate phone number.No clue what i’m supposed to do. Can anyone help?

1226

7 months ago

BluWolfyAmbassador

asked in Self Serve

Internet Moving to new address.

I'm moving to a new address in the same city. How do I go about it?Can't find anything in Self Serve

1181

7 months ago

Catherine McLeodBeginner

asked in Self Serve

Incorrect Birthdate

How do I correct my birthdate on file.I called and they said it was wrong.Said to go to Koodo self serve site but I can't find anywhere to correct this

372

7 months ago

xellotConnector

asked in Self Serve

Still haven't received an activation date?

I ordered my internet service two days ago, already received the modem and router earlier today, but haven’t received any correspondence on when it will be activated by a tech? It just says “order processing” when I log into my account. What’s going on here?

3277

7 months ago

Leo1Beginner

asked in Self Serve

Calling to Mexico from Canada

I’m trying to call Mexico from Canada. When I call the 10 numbers I get USA. Tried the +before the 10 numbers still does not work????

591

7 months ago

nmoss07Member

asked in Self Serve

Self Serve registration stuck on partially completed?

Hi, I recently had my account moved to a new name and account #. Was told I'd get an email to complete the registration and I did, but once i got through the self serve registration it tells me there is already a partially created account on my email that needs to finish registering. When I hit the button to get an email to finish the partial registration, it just takes me through the same process and gives the same error. Wondering if I might just be doing something wrong? As far as I know all the information I'm submitting is accurate.

WhattheHeckBeginner

$4.00 Unlimited AIR Mins added to my bill. I did not add this myself. I have removed to reflect on next bill but I would like a credit. Impossible to find in Self Serve.

452

8 months ago

Val77600Beginner

asked in Self Serve

Can't create my self serv account

Hi, I bought a prepaid sim card in a store. After activating my sim, I never received any email from Koodo.I’m trying to create a self serv account. Each time I’m doing so it’s written : We are unable to process yourrequest at the moment. I tried with different browsers.I went to a koodo shop their only answer was to wait and try an other time.My sim is working, I can call and use internet. Any idea?

1513

8 months ago

AlanPBeginner

asked in Self Serve

Shouldn’t Koodo make sure their software works

Trying to take 2 phones off seasonal plans. Asks me to take off seasonal hold. Do that. Bunch of plans show up so I can select one . Do that then it just shows 3 dots fading in and out. Both accounts do that. Really frustrating to have a self serve system that makes it very difficult to contact someone to fix their software problem Don’t know what to do is there a phone number or email where I can call someone to fix their problem.

342

8 months ago

YShConnector

asked in Self Serve

activating your Koodo Prepaid account

Help me solve the problem with registering a SIM card for payments - Self Serve “What you'll need to get started”I go to the linkhttps://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation/account-setupI enter the card detailsand gives the error "SIM card number is not available to be activated"I have - eSIM on prepaid subscriptionI added an eSIM to my phone outside of Canada and I can’t activate it (it says “no access”) because the service package did not include roaming.The support service replied that the number was active.The support service replied that you need to go to your account account and add a roaming service.I can’t register for my account because I need an SMS code when checking my phone number. I am not receiving the SMS code because I am outside of Canada.What options are there to solve the problem?

17110

8 months ago

KaitlanBeginner

asked in Self Serve

Adding a new lie to my account

I am try to add another line to my account, I already have a SIM card but it wont let my use it and is forcing me to buy another one. How can I get past this?

532

8 months ago

ChocoboConnector

asked in Self Serve

Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

808

9 months ago

JeremylezonBeginner

asked in Self Serve

Home Internet Ordered, not installed and cant cancel online

Someone please help, I ordered home internet, have decided against installing it. Have not have an installer to activate outside. Received my modem and cannot cancel in self serve because it doesn’t show anywhere under subscriptions to cancel

1355

9 months ago

JK27Beginner

asked in Self Serve

Getting a new phone and changing SIM card types

Hi, I am thinking of getting a new phone since my old one is getting to the point where it’s not functioning really that well anymore. I have a micro SIM card with my phone number on it, and I’ve read that the majority of new phones use nano SIM cards. My question is if I order a new phone from the Koodo online shop, will I have to change my phone number to upgrade to a nano SIM card? Thank you.

2052

9 months ago

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