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Self Serve

All discussions about Koodo Self Serve.

  • 471 Topics
  • 1,837 Replies
466 Topics
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SPKAConnector
asked in Self Serve
got a new phone with SIM

Hello.I already have phone and sim with koodo.3 days ago I purchased a new phone via self serf.Today I got a new phone and a new sim card.Why I got a new sim card if already have one for the existing phone? I want to continue using the existing phone number.So, do I need to use a new sim card with a new phone OR can I just simple move existing sim card into a new phone.And what should I do with a new sim card in a case if I decide to use the existing sim insteadThank you   

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Tess.1955Beginner
asked in Self Serve
unsubscibe forum

Please unsubscibe me from these constant messages from understandably numerous issues with Koodo and no personal contact to get issues resolved.I can’t even find the way to unsubscibe from the subforum.Please unsubscibe me yourself from all these messages.  

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Mayumi
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AdallBeginner
asked in Self Serve
pay tab balance, not on my next bill

I’d like to pay off my tab balance using a credit card instead of having it on my next bill.  How can I do that ? 

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Tude14New Member
asked in Self Serve
US roaming.

I have a Canada - USA plan and I see that I have easy roam enabled, I just want to make sure that isn’t going to charge me on my upcoming trip, do I need to turn that off? 

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KimmyPMMember
asked in Self Serve
Adding a Second Line to Monthly Plan

I want to add a second line for my son who is going to school. When I go through the steps it makes it seem like it might wipe out my number etc. I want to be sure if I follow the steps that my plan will stay the same and just add a second line for him for the $15 plan. Anyone else have a second line for their kid on their main plan? Thanks in advance! 

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Sophia
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msmith204New Member
asked in Self Serve
internet

I currently have DSL internet, was planning on switching to Koodo internet this weekend. All of the equipment showed up. I didn’t know it was going to be Cable internet. Basement is a mess of old wires, previous owners may have had cable at some point.. Koodo website said I don’t need a tech visit. Is there an easy way to find the cable I need? Thanks

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pidjin
pidjinConnector
asked in Self Serve
Address isn't appearing when trying to change

Hello! When going into my Self Serve and changing my Billing Address, it’s unable to find my Apartment Unit number when listing off addresses they believe is mine.My RBC account that’s linked to my preauthorized payments has the correct address - so I don’t think it’s a concern with having it match.  For example *not my actual address*, I put in:Address: 1234 Letters Ave    Unit: 123A    ( there’s two buildings, A and B ) Then it will give me a list to choose from like:100A 1234 Letters Ave 200A 1234 Letters Aveetc. So it’s able to recognize my apartment address, but unable to get my actual unit number.Is there any way I’d be able to get this changed properly?I’m wanting to get a new phone and have it shipped, so I’m not wanting to chance it going to any other unit lol.  Thanks in advance for your time helping me out :) 

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pidjin
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ashimojha36Beginner
posted in Self Serve
postpaid sim activation

I lost my phone and got a new sim card today. I wanna activate the sim and get the same old number.

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emarrRockstar
asked in Self Serve
How can I find out what is using my Data during the night

What little data I get each month gets used up by something during the night. I so very seldom use my data.

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Michael Mansell
Michael MansellBeginner
asked in Self Serve
Reset password broken?

I’m attempting to reset the password. Clicking Login, then the Forgot link by password, and then entering my email address, and then clicking Submit does nothing. Looking at the browser developer tools shows all sorts of errors when clicking the Submit button. I’ve tried Firefox, Chrome and Edge. Any ideas?

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Dinh
Greg Porteous
Greg PorteousNew Member
asked in Self Serve
Equipment delivery

My equipment came early, my activation date isn’t for two more days. Can the activation date be changed?

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h hNew Member
asked in Self Serve
if i use self serve online account to change my prepaid phone no, is there a fee?

i see there is change phone no option via my self serve online account but i dont know if there will be a fee, please let me know, thanks

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BadovermanCoach
asked in Self Serve
sim card fee for iphone 15 pro max

Hiso besides going back up in price, the iPhone 15 pro max is also adding a $10 SIM card fee along with the $15 shipping fee for online orders. If this iPhone only accepts eSIM activations, why is there a SIM card fee and what would you do with a physical SIM card.. unless they’re referring to an eSIM voucher you’d need to activate your plan with, but nothing is specified. Anyone know what’s up with this? Thanks 

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FederalAuditorConnector
asked in Self Serve
SIM registration API error-message in self-serve "Oops! Something went wrong. Please try again."

I lost my phone and got a new SIM from Telus, but when i try to register in Self Serve, I get an error message:  “Oops! Something went wrong. Please try again.”I tried to schedule a call back, but there’s no place to provide an alternate phone number.No clue what i’m supposed to do.  Can anyone help?

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BluWolfy
BluWolfyAmbassador
asked in Self Serve
Internet Moving to new address.

I'm moving to a new address in the same city. How do I go about it?Can't find anything in Self Serve

1271
Allan M
Catherine McLeod
Catherine McLeodBeginner
asked in Self Serve
Incorrect Birthdate

How do I correct my birthdate on file.I called and they said it was wrong.Said to go to Koodo self serve site but I can't find anywhere to correct this

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Flo Koodo
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xellotConnector
asked in Self Serve
Still haven't received an activation date?

I ordered my internet service two days ago, already received the modem and router earlier today, but haven’t received any correspondence on when it will be activated by a tech? It just says “order processing” when I log into my account. What’s going on here?

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Leo1Beginner
asked in Self Serve
Calling to Mexico from Canada

I’m trying to call Mexico from Canada. When I call the 10 numbers I get USA. Tried the +before the 10 numbers still does not work????

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Sophia
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nmoss07Member
asked in Self Serve
Self Serve registration stuck on partially completed?

Hi, I recently had my account moved to a new name and account #. Was told I'd get an email to complete the registration and I did, but once i got through the self serve registration it tells me there is already a partially created account on my email that needs to finish registering. When I hit the button to get an email to finish the partial registration, it just takes me through the same process and gives the same error. Wondering if I might just be doing something wrong? As far as I know all the information I'm submitting is accurate.

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Flo Koodo
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WhattheHeckBeginner
asked in Self Serve
Add on

$4.00 Unlimited AIR Mins added to my bill.  I did not add this myself.  I have removed to reflect on next bill but I would like a credit.  Impossible to find in Self Serve. 

452
Flo Koodo
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Val77600Beginner
asked in Self Serve
Can't create my self serv account

Hi, I bought a prepaid sim card in a store. After activating my sim, I never received any email from Koodo.I’m trying to create a self serv account. Each time I’m doing so it’s written : We are unable to process yourrequest at the moment. I tried with different browsers.I went to a koodo shop their only answer was to wait and try an other time.My sim is working, I can call and use internet. Any idea? 

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Dinh
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AlanPBeginner
asked in Self Serve
Shouldn’t Koodo make sure their software works

Trying to take 2 phones off seasonal plans. Asks me to take off seasonal hold. Do that. Bunch of plans show up so I can select one . Do that then it just shows 3 dots fading in and out. Both accounts do that. Really frustrating to have a self serve system that makes it very difficult to contact someone to fix their software problem   Don’t know what to do is there a phone number or email where I can call someone to fix their problem. 

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Sophia
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YShConnector
asked in Self Serve
activating your Koodo Prepaid account

Help me solve the problem with registering a SIM card for payments  - Self Serve “What you'll need to get started”I go to the linkhttps://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation/account-setupI enter the card detailsand gives the error "SIM card number is not available to be activated"I have - eSIM on prepaid subscriptionI added an eSIM to my phone outside of Canada and I can’t activate it (it says “no access”) because the service package did not include roaming.The support service replied that the number was active.The support service replied that you need to go to your account account and add a roaming service.I can’t register for my account because I need an SMS code when checking my phone number. I am not receiving the SMS code because I am outside of Canada.What options are there to solve the problem?

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KaitlanBeginner
asked in Self Serve
Adding a new lie to my account

I am try to add another line to my account, I already have a SIM card but it wont let my use it and is forcing me to buy another one. How can I get past this?

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ChocoboConnector
asked in Self Serve
Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

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