All discussions about Koodo Self Serve.
- 173 Topics
- 712 Replies
I just transferred from CMlink to Kodoo, but I filled in the wrong email, I can only receive a text message informing me that I have bills, but I can't set up an account to pay them. Now because of the offer, my number can be used for free until the end of April. How can I change my email address?
Hi there, I purchase a physical SIM card at London Drugs at 2585 E Hastings, Vancouver, BC. When activating an account, the bot software wouldn’t let me add the physical SIM, but instead prompted me to activate another one that said it would be mailed, which would take several days. I don’t want to wait that long and want to use the SIM I already have and paid for.My order number is HF032952894Help sorting this out is greatly appreciated. Thank you.
I upgraded my phone. Ordered the I phone 13 online. I have had it for 3 days now and still cannot use it. I cannot change my sim card. The online service gives me an error every time I tried, the chat bot is useless for this issue and I scheduled a call back which resulted in me listening to the line ring for 5 minutes and no one answered. I am very dissatisfied with the customer service to the point where I am going to look at going elsewhere and i have been with Koodo a very long time.
I bought an esim and followed the instructions at https://www.koodomobile.com/en/help/esim-and-esim-vouchers:Select your rate plan and features Go to Settings, then Cellular Tap the “Add Cellular Plan” button Scan the QR code on your eSIM voucher until you see a message that says “A cellular plan from “Koodo” is ready to be added to iPhone Choose labels for each of your cellular plans Set your default lineBut I cannot change to the esim card in self-serve -- I never get an actual verification code (neither by sms nor by email). Instead I get an error saying:“You have exceeded the maximum number of attempts to resend passcode. Please try again in one hour.”Even after my very first try I received this error. I tried different browsers, clearing the cache, waiting a couple of hours, etc.Thanks for any help!
Hello Koodo. I purchased a new SIM card for a new phone and am trying to initiate the process to replace the old phone. I have keyed in the 19 digit number and a message comes up saying I need to verify my account (message displays my correct email and phone number) asking me which one I would like to have the 6 digit code sent to. Regardless of which one I choose a message comes up saying I have exceeded number of attempts and try in one hour, however I have not actually attempted at all. Waited an hour and tried again and received the same prompt. Please advise. Thanks.
Hi all!I am a current customer with Koodo. My phone tab is all paid off and I am ready for a new phone. However, Koodo doesn’t offer the phone I want in the colour I want, so I would like to buy the phone from the manufacturer and bring it to Koodo. However, it seems like this option is only available to new customers? I can’t do anything with the “bring your own phone” option as an existing customer. I don’t want to have to start a new account with a new phone number!
I just completed the process of signing up with Koodo, and got this message:Oops! Something went wrong.Our systems aren't able to process your transaction at this time. Please try again later.Should I try again later? or should I sign up with someone else who knows how to run a web site?
Hi there,I was a CMlink user and have been “trying” to transfer my number to Koodo for over a month, however, it seems a little bumpy.A month ago, a Koodo rep contacted me by phone, said that they can help me complete the transfer from CMlink to Koodo. They helped me set up a Koodo account and a number but unfortunately there were 3 inconveniences happened.1. they got my name spelled wrong! this leads to a problem that I couldn’t pay my bill with credit card.2. I didn’t receive a Koodo SIM card. Now I have followed an instruction by one of your staff, going to a local Koodo shop to buy a sim card. 3. Reaching out to a live rep is extremely difficult for me so far. Over the past few days I kept trying to contact your live rep and got no feedback, including two callbacks booked.The special plan for CMLink customer is due in the end of March. I really need your urgent help to sort these things out for me.
Hi, I've recently switched providers to koodo i was trying to make my self service account when I got my bill the 12th however every time I've tried now it says “That doesn't look like a postal code. Make sure to enter your postal code using the following format: V1V1V1” even thought I'm confident I have been entering it in correctly to the format and i have a valid postal code
Transferring old number (My number has still not been changed and it's been 24hrs. The old SIM was deactivated)
Hello. I recently added a line and had my old number from prepaid Rogers to transfer to Koodo. All steps via self serve were followed correctly and without issue. However, my number has still not been changed and it's been 24hrs. The old SIM was deactivated but still hasn't been changed on Koodo. How can I get this resolved? Thanks
My phone was stolen while travelling a few weeks ago. I reported it stolen with Koodo and had the line suspended. I am now home and I happen to have an extra Koodo Sim card here, so I want to activate this one to REPLACE the sim in my stolen phone. To be clear, I want to be certain that by reactivating my line on this new SIM card, that I wont be reactivating service on the sim in the stolen phone. Can you please tell me how to do this? Also, I still don’t have a phone line, so if it’s possible to do this online it would be prefereable. If I have to borrow a phone, I’ll figure it out. Thanks in advance for any help you can provide,.
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