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Self Serve

All discussions about Koodo Self Serve.

  • 470 Topics
  • 1,892 Replies

470 Topics

A
AjdjfjdridskfjcnConnector
posted in Self Serve

Have real people answer the phone...

Tried to call to have a human fix notifications for my account since you're online tools refuse to message me instead of the other number on my account no matter how I update... also tried to fix billing, however this stupid ass koodo assist hung up on me and texted me now I have to wait hours to resolve what should have taken 5 min if you could just answer when I call... terrible customer experience. Your koodo assist tool does absolutely nothing but book a callback, wasted investment

8
Flo Koodo
20 days ago
JennOffGrid
JennOffGridBeginner
asked in Self Serve

You've exceeded the maximum number of unsuccessful attempts ...and Can't Reset Password

I am getting locked out of my account and have tried resetting the password, but I receive no email from Koodo with which to reset said password. It’s becoming quite frustrating as I just want to examine my bill and figure out if a) the increase is due to user issues or b) the price has simply gone up (or some other corporate decision).  If anyone can help me, that would be great. I’m at a loss and had to go through my facebook just to make this post. All the Best!

2
D
21 days ago
K
KyleForgConnector
asked in Self Serve

Changing number

I’ve lost the number that was supposed to be my new number for koodo because of some esim bug on lucky mobiles end and they won’t fix it so I can’t change the old number to a new phone number on koodo because I need the verification from the old number which I can’t access anymore. Is there any other way to verify??

24
D
21 days ago
B
Brad LarsonConnector
asked in Self Serve

not very happy

I recently helped my senior friend set up a new phone line I told the representative that I was referring him not only did she get his information wrong and I can't help him log in to pay a bill he received for over 100$ when is was supposed to be under 30 but either one of us received the refural discount not very happy with the service

5
Dinh
23 days ago
R
Rene PelletierNew Member
asked in Self Serve

Problem with new Koodo service

Hi … I just switched 4 iphones over from Telus to Koodo through the support of a service rep. None of us can text or call and it has been 4.5 hours since the transaction completed. I am unable to call customer service and the digital bot does not help. Can somebody please help us get up and running so that we can text and call? Thanks! 

3
Flo Koodo
24 days ago
J
justinogenConnector
asked in Self Serve

Change SIM Card number

Hi, I switched from TELUS to KOODO today and I’m trying to get my SIM Card number changed, but every time it says it sends me a verification code to my email I never receive it.  I checked my junk mail etc, and it is not there. Can somebody please put my new SIM Card number into the system so I can start using my phone again?!

8
Dinh
25 days ago
M
merri3Beginner
asked in Self Serve

Sim card

Switched over to koodo. everything looks right i keep getting sim 1 is not provisioned (tried every fix out there) still not working.this is starting to be a matter of emergency and I can’t even get to a customer service rep

2
Flo Koodo
25 days ago
K
Kathy GBeginner
asked in Self Serve

SMS offer not showing up on self-serve

I received an offer vis SMS from Koodo about a certain rate plan being available if I upgrade my phone, and I would like to take advantage of this offer but I can’t find the offer on my self serve. It says that to take redeem the offer, I should go to login to self-serve and visit the “Phones” page. I do this, and I can’t find any trace of the offer. I even went so far as to add a phone to my cart and move on to select a plan, and the plan offer I received through SMS is not there to select. I’m not sure what to do here. Do I have to have them call me to do this? Shouldn’t it say that? And then, if I have to call to redeem the offer, I’ll miss out on the $60 fee being waved for doing it online, but it’s not my fault the offer which is supposed to be available to me online according to the SMS received, is not available. 

14
J
27 days ago
M
MbeeBeginner
asked in Self Serve

Current bring your own phone customer, want to upgrade phone

I have been a "bring your own phone" plan customer for almost a year, but now I need a new phone. Can I order a new phone and add it to my existing plan? I don't want to pay for a new Sim card or spend more per month on a "tab" plan. 

4
D
27 days ago
D
dcrossConnector
asked in Self Serve

setting up self-serve for someone else

Help! I’m trying to set up Self-Serve for my disabled sister who cannot text or email.  I’m an “Authorized Person” on her account, but there doesn’t appear to be a way for me to set up her Self-Serve account without the system sending her a text or email, which won’t work.  How can I set up her online account (for her Koodo ph #) so that I can login remotely (we live in different cities) to it with a username and password to assist her? Thank you!!

8
O
29 days ago
W
Warhawks83Beginner
asked in Self Serve

Any possiblity of moving activation date?

I have recieved my wifi-6 router/modem yesterday through the mail and have it set up already. I have set the activation date for july 13th. Currently the router shows a “non-functional” red light. Will the wifi simply activate on the 13th? Is there any possibility of changing the activation time to be sooner than july 13th? Thank you.

1
O
1 month ago
F
FederalAuditorConnector
asked in Self Serve

SIM registration API error-message in self-serve "Oops! Something went wrong. Please try again."

I lost my phone and got a new SIM from Telus, but when i try to register in Self Serve, I get an error message:  “Oops! Something went wrong. Please try again.”I tried to schedule a call back, but there’s no place to provide an alternate phone number.No clue what i’m supposed to do.  Can anyone help?

6
F
1 month ago
BluWolfy
BluWolfyAmbassador
asked in Self Serve

Internet Moving to new address.

I'm moving to a new address in the same city. How do I go about it?Can't find anything in Self Serve

1
Allan M
1 month ago
Catherine McLeod
Catherine McLeodBeginner
asked in Self Serve

Incorrect Birthdate

How do I correct my birthdate on file.I called and they said it was wrong.Said to go to Koodo self serve site but I can't find anywhere to correct this

2
Flo Koodo
1 month ago
X
xellotConnector
asked in Self Serve

Still haven't received an activation date?

I ordered my internet service two days ago, already received the modem and router earlier today, but haven’t received any correspondence on when it will be activated by a tech? It just says “order processing” when I log into my account. What’s going on here?

7
M
1 month ago
L
Leo1Beginner
asked in Self Serve

Calling to Mexico from Canada

I’m trying to call Mexico from Canada. When I call the 10 numbers I get USA. Tried the +before the 10 numbers still does not work????

1
Sophia
1 month ago
N
nmoss07Member
asked in Self Serve

Self Serve registration stuck on partially completed?

Hi, I recently had my account moved to a new name and account #. Was told I'd get an email to complete the registration and I did, but once i got through the self serve registration it tells me there is already a partially created account on my email that needs to finish registering. When I hit the button to get an email to finish the partial registration, it just takes me through the same process and gives the same error. Wondering if I might just be doing something wrong? As far as I know all the information I'm submitting is accurate.

5
Flo Koodo
2 months ago
W
WhattheHeckBeginner
asked in Self Serve

Add on

$4.00 Unlimited AIR Mins added to my bill.  I did not add this myself.  I have removed to reflect on next bill but I would like a credit.  Impossible to find in Self Serve. 

2
Flo Koodo
2 months ago
V
Val77600Beginner
asked in Self Serve

Can't create my self serv account

Hi, I bought a prepaid sim card in a store. After activating my sim, I never received any email from Koodo.I’m trying to create a self serv account. Each time I’m doing so it’s written : We are unable to process yourrequest at the moment. I tried with different browsers.I went to a koodo shop their only answer was to wait and try an other time.My sim is working, I can call and use internet. Any idea? 

3
Dinh
2 months ago
A
AlanPBeginner
asked in Self Serve

Shouldn’t Koodo make sure their software works

Trying to take 2 phones off seasonal plans. Asks me to take off seasonal hold. Do that. Bunch of plans show up so I can select one . Do that then it just shows 3 dots fading in and out. Both accounts do that. Really frustrating to have a self serve system that makes it very difficult to contact someone to fix their software problem   Don’t know what to do is there a phone number or email where I can call someone to fix their problem. 

2
Sophia
2 months ago
Y
YShConnector
asked in Self Serve

activating your Koodo Prepaid account

Help me solve the problem with registering a SIM card for payments  - Self Serve “What you'll need to get started”I go to the linkhttps://activateprepaid.koodomobile.com/en/on/prepaid/koodo/consumer/activation/account-setupI enter the card detailsand gives the error "SIM card number is not available to be activated"I have - eSIM on prepaid subscriptionI added an eSIM to my phone outside of Canada and I can’t activate it (it says “no access”) because the service package did not include roaming.The support service replied that the number was active.The support service replied that you need to go to your account account and add a roaming service.I can’t register for my account because I need an SMS code when checking my phone number. I am not receiving the SMS code because I am outside of Canada.What options are there to solve the problem?

10
M
2 months ago
K
KaitlanBeginner
asked in Self Serve

Adding a new lie to my account

I am try to add another line to my account, I already have a SIM card but it wont let my use it and is forcing me to buy another one. How can I get past this?

2
D
2 months ago
C
ChocoboConnector
asked in Self Serve

Trouble Changing Plan

Hi there, Is anyone else having issues changing their plan through self serve? I’ve been trying all weekend at different hours and I keep getting the ice cream error. Thanks!

8
C
3 months ago
J
JeremylezonBeginner
asked in Self Serve

Home Internet Ordered, not installed and cant cancel online

Someone please help, I ordered home internet, have decided against installing it. Have not have an installer to activate outside. Received my modem and cannot cancel in self serve because it doesn’t show anywhere under subscriptions to cancel 

5
Bernard Koodo
3 months ago
J
JK27Beginner
asked in Self Serve

Getting a new phone and changing SIM card types

Hi, I am thinking of getting a new phone since my old one is getting to the point where it’s not functioning really that well anymore. I have a micro SIM card with my phone number on it, and I’ve read that the majority of new phones use nano SIM cards. My question is if I order a new phone from the Koodo online shop, will I have to change my phone number to upgrade to a nano SIM card? Thank you.

2
J
3 months ago

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