Unable to change free perk

Hi ​@Cokeson 

We have looked into it and we see that you discussed with the Expert Messaging team earlier today. If you didn’t manage to get help, please let us know and we can try to change the perk for you.

Please note that the change will take effect as of next billing cycle. More info can be found here https://www.koodomobile.com/en/help/koodos-pick-your-perk-plans

Hello, what the Expert Messaging team mentioned is exactly what I did before. It already turned out not working. Please help me change the perk to “3 day international data roam”. Thank you.

Hello, i am experiencing the same issue. 

I would to switch the free perk to "3 day international roam" but failed. My existing perk is unlimited long distance.

Can a rep help to me to switch? 

Thank you.

Let me flag a rep for you.

Hi ​@avocado_mcmc 

We are sorry to hear that you are having trouble updating your perk in self serve.

We can try to change it from our end, however please note that it may take 3 business days to be added and it would come into effect as of next billing cycle https://www.koodomobile.com/en/help/koodos-pick-your-perk-plans

That works for me.  I will check on my next billing cycle. Thank you.

​@avocado_mcmc 

Before proceeding with the change attempt, we would like to ask if you are planning to use the current perk by the end of the current billing cycle. If that is the case, we can request the perk change close to the end of the current billing cycle.

Hello. I don't intend to use the current perk. Please change it asap. Thank you. 

​@avocado_mcmc 

Thank you for confirming!

We have tried to change the perk from our end but we were unable to. We have submitted a request and it should be added in the backend within 3 business days.

We are sorry for the inconvenience created!