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Question

Someone use my email to register an account

  • June 27, 2026
  • 2 replies
  • 38 views

Hi Koodoo, 

i have tried using the Koodoo assitance but in veil and theres no email options. I also do not want to share my facebook account with you. 

A customer has registered an accoutn with multiple phone numbers with my email address. Can you please advise how to cancel the account? 

This is a massive risk of phishing, scam and inpersonating. Please address this as soon as possible. 

2 replies

Dinh
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  • Mobile Master
  • June 27, 2026

Hi, 

if you believe you are a victim of fraud, you can schedule a call back from Koodo to a Canadian number of your choice, by using their Koodo Assist www.koodo.com/chat

Also, follow the guidance by the Canadian Government here https://www.priv.gc.ca/en/privacy-topics/identities/identity-theft/guide_idt/


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  • Mobile Master
  • June 27, 2026

Typically when registering an account with an email, there needs to be a way to confirm the email with a link sent to the email.

Does it look like someone is trying to impersonate you or could someone have made a typo when entering their email?