Difficulty Starting Up and Porting

Question

Hello,

I have difficulty with the Koodo network. I am new here and have bought a plan for use before porting from Public Mobile to Koodo but it is not working as it says "Your order is in progress. Your account has basic access for now. You'll get full access when your order ships."

I am confused and frustrated as it is over 24hrs since that happened, I have been charged and still nothing. I need to Port out of my current network and if Koodo won't work out, then they should let me know and return my money.

Thanks

Flo Koodo · Accepted Answer

If you signed up for the plan yesterday, we are expecting that the order is reviewed by the webstore team at the end of the next week. If you don’t see the line activated by tomorrow, please let us know here.

Alternatively, you can reach out to our webstore team directly koodo.webstore@koodomobile.com

Flo Koodo · Answer

Hi ​@Ure ShamakiJust to double check, have you signed up for a Koodo plan recently?Usually, once the order is placed, it may take 1-2 busines days to be reviewed.Is it longer than 2 days since you signed up?

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