cancel my account early

Hi, 

Are you a Koodo cellular postpaid or internet customer?

Most cancellations(without transfering to another carrier) need a rep to do it. Have you tried to schedule a call back from Koodo using their digital Assist? Www.koodo.com/chat

Yeah, I settled the cancellation through a call back service. I guess the service staff make mistakes. But my bill shows I should pay from 24 may to 25 June.

And my account was stoped I can’t book a call back now….

When you log into your self serve does it say your service is stopped?

You will need to send Koodo a message here and start an Expert Messaging conversation with a rep

https://www.koodomobile.com/en/help?autobots=rollout

https://www.koodomobile.com/en/help/koodo-expert-messaging-faqs?srsltid=AfmBOoqQRRAtcEC5H0vXucmVGqOSDS-HOAcLxAlm_FpNMuK0zjpYrVpo

Now it shows my number doesn’t match my account 

When and where does it say that?

Are you referring to your phone number?

Is this your first time logging into your self serve account?

It happened just now. My account was already cancelled, I can’t call or get a callback. I try to sign in the self-service, it showed my number doesn’t match my account.

I’m confused, does koodo should sent me a confirm email about my cancellation? Like confirm the date? 

Are you signing in or registering for self serve?
Signing in just requires an email and password.

Yes when you request a cancellation, you get an email confirmation

Yes, when you cancel or make other changes you should receive an email. They should be no changes to your number. What exact message are you getting when you log into self serve? 

Anyway, do you think I can go to a koodo kiosk to fix that? 

Hi ​@Cici1216 

We have sent you a PM to confirm more details and make sure this gets addressed as quick as possible, please check your communit inbox when you get the chance.

No. Koodo kiosks and Telus stores strictly deal with Sales. They will not be able to re-activate a recently closed account; they can only activate new accounts once 90 days has passed since the old account was closed. They will advise you to schedule a callback.

I recommend you respond to Flo’s private message. Private messages can be viewed by clicking your profile at the top of this page and selecting “Private Message”.