Hello,
I have been using an iPhone SE (2nd generation) and have recently purchased an iPhone 17. I am trying to transfer my current eSIM from my SE to my new iPhone, but I have not been able to complete the process.
First, I tried using Apple’s eSIM Quick Transfer between the two iPhones, but it eventually prompted me to contact Koodo for assistance.
Next, I tried using Self Serve. From there, I went to “Mobile Services” and clicked “Get help with SIM cards and eSIMs.” This led me to the “Manage your SIM card or eSIM” page, where I selected “Transfer my eSIM to a newer device.” I then chose “Transfer an eSIM from iOS to iOS or Android to Android,” but it only redirected me to a help page.
Before purchasing the phone, I visited a Koodo store and was told that I could transfer my eSIM through Self Serve in just a couple of minutes.
I have been trying to resolve this for a few hours now and would really appreciate your help!
Thank you very much.
