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internet subscription cancelled without my knowledge.

  • July 2, 2026
  • 3 replies
  • 39 views
C

My internet subscription was cancelled without my knowledge. I had received my modem and router in the mail but hadn’t set it up as my activation date wasn’t till July.  I have not received any email regarding why it was cancelled or if it can be renewed nor have I received an email about returning the equipment.  The payment had gone through to Koodo so it wasn’t a card issue. 

3 replies

Georgia Koodo
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Hi ​@Cheesecake14, we’ve contacted the Internet team to get more information on why the service was cancelled. We’ll update you here as soon as they respond, our apologies for the inconvenience. 

Dinh
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  • Dinh
  • Mobile Master
  • July 2, 2026

Hi,

That sounds strange. For clarification, did they just send the note that your internet was cancelled without further information? 

The only reasons that I could think of is the internet availability at your address or issue with local ISP there.

A Koodo customer, opinions are my own.
Georgia Koodo
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Hi again ​@Cheesecake14, the Internet team responded, they mentioned the cancellation was due to the service address not being eligible for Koodo Internet unfortunately. They also mentioned a full refund has already been issued. 

You can find a guide on returning the equipment here. 

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