Skip to main content
Koodo Community
Solved

puk code

  • May 19, 2026
  • 5 replies
  • 38 views

eSIM locked need unlocked now DONT know puk had callback they didn’t help at all! Please help asap

Best answer by Robert T

Dakota, I’m very sorry, but as I mentionned earlier, I do not have access to the account. If you want your PUK code, you will need to schedule a callback through Koodo Assist. I could also flag a rep, but they would also be asking for the same information as on the callback. If you got it wrong, I’m afraid you can’t have access to the PUK code. I’m sorry I can’t be of any more help and wish you a good day.

Here’s more info about it :

 

5 replies

Forum|alt.badge.img+4
  • Mobile Master
  • May 19, 2026

The quickest way to get your PUK code is to schedule a callback through Koodo AssistWhen you say they didn’t help, what do you mean? Why didn’t they give you the PUK code?


  • Author
  • Connector
  • May 19, 2026

Yes they didn’t I need it now


Forum|alt.badge.img+4
  • Mobile Master
  • May 19, 2026

I’m sorry, but I can’t help you with the PUK code as I don’t have access to your account. If you tell me what happened in the call maybe I can redirect you to the right ressources.


  • Author
  • Connector
  • May 19, 2026

They argued about my own birthday I need it now


Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • May 19, 2026

Dakota, I’m very sorry, but as I mentionned earlier, I do not have access to the account. If you want your PUK code, you will need to schedule a callback through Koodo Assist. I could also flag a rep, but they would also be asking for the same information as on the callback. If you got it wrong, I’m afraid you can’t have access to the PUK code. I’m sorry I can’t be of any more help and wish you a good day.

Here’s more info about it :