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puk code

  • May 19, 2026
  • 9 replies
  • 70 views

eSIM locked need unlocked now DONT know puk had callback they didn’t help at all! Please help asap

Best answer by Robert T

Dakota, I’m very sorry, but as I mentionned earlier, I do not have access to the account. If you want your PUK code, you will need to schedule a callback through Koodo Assist. I could also flag a rep, but they would also be asking for the same information as on the callback. If you got it wrong, I’m afraid you can’t have access to the PUK code. I’m sorry I can’t be of any more help and wish you a good day.

Here’s more info about it :

 

9 replies

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  • Mobile Master
  • May 19, 2026

The quickest way to get your PUK code is to schedule a callback through Koodo AssistWhen you say they didn’t help, what do you mean? Why didn’t they give you the PUK code?


  • Author
  • Connector
  • May 19, 2026

Yes they didn’t I need it now


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  • Mobile Master
  • May 19, 2026

I’m sorry, but I can’t help you with the PUK code as I don’t have access to your account. If you tell me what happened in the call maybe I can redirect you to the right ressources.


  • Author
  • Connector
  • May 19, 2026

They argued about my own birthday I need it now


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  • Mobile Master
  • Answer
  • May 19, 2026

Dakota, I’m very sorry, but as I mentionned earlier, I do not have access to the account. If you want your PUK code, you will need to schedule a callback through Koodo Assist. I could also flag a rep, but they would also be asking for the same information as on the callback. If you got it wrong, I’m afraid you can’t have access to the PUK code. I’m sorry I can’t be of any more help and wish you a good day.

Here’s more info about it :

 


I’m having the same kind of issue. My phone all of a sudden is saying that the sim card is PUK locked, i dont know why it’s saying this, but on my lock screen i cant get past the PUK lock code thing because i dont know the PUK code, plus I cant get help fro ma koodo call back because i cant use my phone??  what the heck is this mess and how do i fix this????  So lame!!!!! More below this pic:

This is my lock screen. It says SIM card locked. Enter PUK. Contact your provider for more details. 
I can’t contact mt provider because that chat bot is an idiot and doesnt understand what im trying to tell it about the scheduled call back.  I’m so frustrated!!!!!!!!!!


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  • Mobile Master
  • June 11, 2026

Do you have another phone that you could receive the callback on? 


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  • Mobile Master
  • June 11, 2026

@Iam_Sheri_Lynn  Let me flag a rep for you to get your PUK code


Koodo
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  • Official Rep
  • June 11, 2026

Hi ​@Iam_Sheri_Lynn, we’ve sent you a private message to confirm some details. Please check your community inbox when you get the chance, thank you!