Signed up for Stream+ Premium but can’t set up self serve account to complete activation

From what I know, only Koodo customers are able to sign up for a Stream+ subscription. You must have at least one product to be eligible. That is why it is prompting you for a phone number when registering for your Self-Serve account. https://www.koodomobile.com/en/shop/subscriptions/terms/streamplus

I have flagged a rep to help you out.

Thank you for the quick response. We received a text from Public Mobile alerting us to Stream+ and I’m guessing since Public Mobile (like Koodo) is under Telus we should be able to access it? Also if you have to be a Koodo customer it should stop you from going through the full Stream+ sign up?

This was what you see when you click on the times and conditions link:

Hi there ​@Drankcrow ! Can you try to follow the steps below? 

Step 1
Choose the Stream+ plan you like and click Add now.

Step 2
Select New to Koodo.

Step 3
Complete the checkout process (including adding your contact and credit card information). Your exclusive offer will be applied automatically.

Step 4
Keep an eye on your inbox for the prompt to set up your Koodo account. Once you’ve registered for Self Serve, you can manage your subscriptions and payment method and view your monthly receipts.

Step 5
Activate your Netflix, Disney+, and Amazon Prime subscriptions, or create new accounts, and start streaming — and saving!

Make sure to check your junk/spam box.  There is an email one, and sometimes there is a hidden text spam folder as well.  Make sure to check that too

Hi Rox - thanks for your quick response. When we signed up for Stream+ we did select the New to Koodo option as the existing customer option we require you to sign in. We checked for any other account email but we only received the order confirmation email along with the separate activation emails for the various streaming services. If I had to hazard a guess the account wasn’t set up.

I would suggest you to wait for a bit until you receive the email from Koodo to register your Self-Serve account. 

We’ve sent you a private message to confirm some details ​@Drankcrow. Please check your community inbox when you get the chance, thank you!

I’m having the same issue right now. Did you have to just wait until you received the self serve activation email? I signed up two days ago and still haven’t received it. Have been checking the spam folder too and nothing. 

Hi ​@Jl123456789 

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.

Hello,

I am having the exact same issue to this.

I signed up for the Stream+ service as a Public Mobile user and never received my activation email, making me unable to make a self-serve account and activate my streaming services. Could someone please support? 

Did you get an activation email when you signed up ​@sophiaamstutz ?

Hi Dennis,

I got a confirmation email but no activation email. I’ve been checking my junk/spam and other inboxes for days with nothing. I have a feeling the system also glitched with my order and I will need someone to manually send me an activation email. 

Ok let me flag a rep for you

Hi ​@sophiaamstutz 

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.

I am having a similar issue. I signed up for stream+ as a Public Mobile user and didn’t receive an activation email. Self serve  set up is sending me in circles telling me that my phone number and postal code don’t match and having me start the process again. I can’t figure out how to connect with a person.

Hi ​@Cramsey 

We have just sent you a PM to confirm additional details and further assist, please check your community inbox when you get the chance.

Hi!

I’m having the same issue as I didn’t have a Koodo account, but found out about this through text message from Public Mobile. 

I have gotten all the e-mails for Koodo alerting me about Netflix, Amazon, etc can be activated, but without the Koodo account being activated, I can’t… I also received the Koodo order is confirmed e-mail.

I do not have the Koodo activation / registration one, so I cannot make an account.

I have checked all my folders and junk, it is not there. 

If someone could help, that’d be great! :)

Hi ​@LCI, we’ve sent you a private message to confirm some details. Please check your community inbox when you get the chance, thank you!

Also having this issue, saying phone number and postal code doesn’t match and won’t let us make a self serve account. 

Let me flag a rep for you ​@TnK 

Hi ​@TnK 

We have just sent you a PM to confirm some more details, please check your community inbox when you get the chance.