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never received an esim notification to my email now i have no service.

  • July 30, 2026
  • 6 replies
  • 23 views

I recently deleted my my esim from my old phone thinking I could just transfer it from the site but when I realized I couldn't and its already been 2 days without a phone cuz there's no one around and I can't get to a kiosk so I'm stuck with no phone or data just my computer with a wifi connection I need a QR code for esim activation sent to my email PLEEASE its the one attached at devincitattoo1@gmail.com

6 replies

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  • Mobile Master
  • July 30, 2026

Login to your Koodo Self Serve account and go to mobile services.  From here you can recover your deleted eSim.


  • Author
  • Connector
  • July 30, 2026

no thats the thing tho It says we need to confirm my identity and it won't let me because I had to update my password today but now it says I have to wait 48 hours?


  • Author
  • Connector
  • July 30, 2026

and I can't use the text option either 


  • Author
  • Connector
  • July 30, 2026

it actually say this exactly “This email address can’t be used for verification at this time, because it was recently updated. Please choose the Text option to receive your verification code now.”

 


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  • Mobile Master
  • July 30, 2026

Are you able to recover the esim on your old phone?

 


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  • Mobile Master
  • July 30, 2026

I would suggest you to head to your nearest Koodo store or authorized dealer to get further assistance with your SIM card.