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Koodo Assist was dumber way to get help.

  • July 18, 2026
  • 2 replies
  • 37 views
B

Koodo Assist was such a disappointment. My data ran out, I couldn't top up at all. I tried to call customer support but it kept sending me back to the useless Koodo Assist. After wasting a hour trying Koodo Assist, I then had to drive across town to a Koodo store. The person at the store said my plan no longer existed and I would have to go on another Koodo plan for more money to acquire more data!! She fixed me up in about 10 minutes. So 2 hours wasted dealing with this data issue that I couldn't fix using Koodo's assist.

Thinking about changing my carrier. The one time I needed help from Koodo, you and your Assist let me down. Do better Koodo!!!!

    2 replies

    M
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    • MilkyWay
    • Mobile Master
    • July 18, 2026

    Sorry to hear that your customer experience was less than ideal.

    If you are currently on a postpaid plan, you can send a text message to 5337 with keyword 17YES to add a data top-up of 500MB for $21 and 25YES to add a data top-up of 1GB for $29. 

    For a prepaid plan, you can log in to your Self-Serve account and purchase a 3GB data add-on for $15. It will be expire 30 days after the date of purchase. https://www.koodomobile.com/en/prepaid-plans

    Should you have any other questions, you can feel free to reply to this post and we can assist you further.

    Mayumi
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    • Mayumi
    • Mobile Master
    • July 18, 2026

    What do you mean by "My data ran out, I couldn't top up at all."? 

    He the store rep fixed your issue? Did you change your plan? Or you bought an add-on data?

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