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Koodo Assist was dumber way to get help.

  • July 18, 2026
  • 4 replies
  • 99 views
B

Koodo Assist was such a disappointment. My data ran out, I couldn't top up at all. I tried to call customer support but it kept sending me back to the useless Koodo Assist. After wasting a hour trying Koodo Assist, I then had to drive across town to a Koodo store. The person at the store said my plan no longer existed and I would have to go on another Koodo plan for more money to acquire more data!! She fixed me up in about 10 minutes. So 2 hours wasted dealing with this data issue that I couldn't fix using Koodo's assist.

Thinking about changing my carrier. The one time I needed help from Koodo, you and your Assist let me down. Do better Koodo!!!!

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      4 replies

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      • MilkyWay
      • Mobile Master
      • July 18, 2026

      Sorry to hear that your customer experience was less than ideal.

      If you are currently on a postpaid plan, you can send a text message to 5337 with keyword 17YES to add a data top-up of 500MB for $21 and 25YES to add a data top-up of 1GB for $29. 

      For a prepaid plan, you can log in to your Self-Serve account and purchase a 3GB data add-on for $15. It will be expire 30 days after the date of purchase. https://www.koodomobile.com/en/prepaid-plans

      Should you have any other questions, you can feel free to reply to this post and we can assist you further.

      Mayumi
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      • Mayumi
      • Mobile Master
      • July 18, 2026

      What do you mean by "My data ran out, I couldn't top up at all."? 

      How the store rep fixed your issue? Did you change your plan? Or you bought an add-on data?

      SAFOR3V3R
      • SAFOR3V3R
      • Beginner
      • July 19, 2026

      Call 877 262 5025 to get in touch with a rep immediately. No koodo assist needed

      Cheers....... Black Panther
      Mayumi
      Forum|alt.badge.img+4
      • Mayumi
      • Mobile Master
      • July 19, 2026

      Call 877 262 5025 to get in touch with a rep immediately. No koodo assist needed

      I was just wondering what the phone rep actually did to fix your issue. If you don’t mind sharing…

      Did they change your plan or add data — and was it with or without charge?

      I’m asking because it might help others in the community who run into the same problem and want to know what options might work.

      I understand your focus was “Koodo Assist was dumber way to get help.” I agree Koodo Assist could do better...

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