I didn't take any action upon receiving this and now I can't use my phone anymore. No data and I can't call or text anymore. I tried going to koodo assist but I couldn't log in using my email and password anymore (which i have access before). What should I do now.
Were you able to schedule a callback through Koodo Assist? I could still flag a rep if the scheduled time is several hours or something like that. At least a rep here might be able to do something quicker if that’s the case, but it’s ideal to speak live over the phone.
I have to work soon but please leave message here on how I can recover my lost account. I can give complete account details if needed. thanks
+4I have to work soon but please leave message here on how I can recover my lost account. I can give complete account details if needed. thanks
"I want to talk to a rep but the AI won't give me that option."
What error message? Or if they ask you to login, but you can't, you can say "I can't login . my email and password not working." Then they will ask you your name and phone number. Did you try that?
I’ll flag a rep just in case, but keep in mind what Mayumi just asked. You should be able to say something like fraud or whatnot for Koodo Assist to immediately go to scheduling a callback.
+4Hi
Unfortunately, we have been unable to identify your account based on your community profile.
Can you please log out from your community account and log back in using the “Log in via self serve” option in the community login page?
Do you still have access to your self serve account?
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