Skip to main content
Koodo Community
Answer

Not getting internet on mobile wifi router

  • June 15, 2025
  • 4 replies
  • 108 views

Hi there. Not getting internet connection on my ZTE Rockethub Mobile router. Am getting a connection (seeing the bars), I’m just not getting internet from it. Contacted seller to see if the device was carrier locked but allegedly it’s not. Please help

Best answer by Dennis

Have you logged into your  ZTE Rockethub Mobile router and check the APN settings?

 

Make sure they match what is noted here

https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?srsltid=AfmBOoqeN9JMRqyhRKb_1xvkO_aPSztJaijJySzQnE8hP-mUnxgoDeLL

 

Also when you put your sim in your phone does data work?

This topic has been closed for replies.

4 replies

Flo Koodo
Forum|alt.badge.img+4
  • Official Rep
  • June 15, 2025

Hi ​@Snailmusk 

We were unable to identify an account based on your community profile.

Just to confirm, do you have Koodo internet and using a different router with, or it is mobile router that you are using a sim card with? 


Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • June 17, 2025

Have you logged into your  ZTE Rockethub Mobile router and check the APN settings?

 

Make sure they match what is noted here

https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?srsltid=AfmBOoqeN9JMRqyhRKb_1xvkO_aPSztJaijJySzQnE8hP-mUnxgoDeLL

 

Also when you put your sim in your phone does data work?


  • Author
  • Beginner
  • June 17, 2025

Hi ​@Snailmusk 

We were unable to identify an account based on your community profile.

Just to confirm, do you have Koodo internet and using a different router with, or it is mobile router that you are using a sim card with? 

It is a mobile router I am using a sim card with. 

Uh… I am unsure if this account is linked to my actual koodo account


  • Author
  • Beginner
  • June 17, 2025

Have you logged into your  ZTE Rockethub Mobile router and check the APN settings?

 

Make sure they match what is noted here

https://www.koodomobile.com/en/help/setting-data-your-non-koodo-phone?srsltid=AfmBOoqeN9JMRqyhRKb_1xvkO_aPSztJaijJySzQnE8hP-mUnxgoDeLL

 

Also when you put your sim in your phone does data work?

Holy shit it worked. I love you.