Unable to Access Self Serve Account & Need Help Cancelling Prepaid Service

If you did not register for automatic top-ups, you can simply stop making payments to your account. It will eventually be deactivated after 90 days and you will lose your number.

I have registered for that. I want to cancel it now. 

There is no way of cancelling it immediately. The service will be automatically suspended once it expires after the 30-day period.

For prepaid plans, you will need to schedule a callback through Koodo Assist in order to speak with a rep. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html

I understand the service will expire after the 30-day period, but my issue is that I have automatic top-ups enabled and I cannot access my Self Serve account to turn them off. That’s why I need help reaching customer support or finding another way to cancel the auto-payments.

Unfortunately, the reps in the Community have limited access to prepaid plans. You are better off reaching out to a rep through Koodo Assist using the link above for further assistance.

You can also try resetting your password. https://prepaidselfserve.koodomobile.com/en/koodo/forgot-password

I suggest speaking to a rep by requesting a callback via koodo assist 

http://www.koodomobile.com/prepaidchat