Amazon Prime 3 months Free was not cancelled and was charged 9.99 on month 4

Question

I took 3 months Amazon Prime Free, but on the 4th month, was charged 9.99.
I Have a year plan with amazon - I expected that year plan to be extended by 3 months.
How do I get a refund from Koodo for this 9.99.

Dinh · Answer

The promo doesn't extend your Amazon annual plan unfortunately, so the $9.99 is most likely a normal charge. Per Koodo's Amazon Prime help page, after the 3 free months the standard Prime charge (currently $9.99/month + taxes) appears on your Koodo bill, and once you link your existing Amazon account your Prime billing transfers over to Koodo. https://www.koodomobile.com/en/help/amazon-prime

To stop it, remove it in Self Serve under Mobile services > Manage add-ons. You'll be charged prorated up to the day you cancel, and you would have to sign up for Prime again with Amazon to keep it.

I would check with Amazon what happened to the time left on your annual plan when the billing moved to Koodo. You can ask Koodo to review the $9.99 here https://www.koodomobile.com/en/help/ask-us-to-review-a-charge-on-your-bill but since it's part of the offer terms I wouldn't count on a refund.

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